Relationship manager jobs in nine elms, greater london

Policy and Public Affairs Officer - National Youth Agency

The National Youth Agency is looking for a new Policy & Public Affairs Officer to join our Policy, Insights and External Affairs Team.

Contract: Permanent
Hours: Full-time - 37 hours per week 
Salary: £29,000 - £33,000 per annum (depending on experience and qualifications)

Remote: NYA is a remote working organisation. However, its home is in Leicester which is available for staff to work or host meetings. There is also the option of a workspace in London up to 2 days per week. This role will require regular travel to meetings, events and conferences in London and throughout England.

What we do

As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.

We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work

About the Role

As Policy and Public Affairs Officer at the National Youth Agency, this is a unique opportunity to shape the future of youth work in England. You’ll be part of influencing national policy and driving change that directly impacts young people’s lives. Working within a dynamic and supportive team, you’ll be at the forefront of monitoring and interpreting developments across Westminster - from government consultations to parliamentary debates. Your work will ensure NYA stays ahead of the curve, responding swiftly to emerging policy trends and helping to shape national conversations. You’ll work with the team to use these policy insights to develop our influencing and advocacy efforts. If you’re keen to develop your career in policy and public affairs and want to contribute to meaningful change for young people, this role offers the opportunity to do just that.

Key responsibilities for this role will include:

Policy and public affairs support

• Research and track policy developments, political landscape changes, and other relevant areas to identify opportunities to further NYA’s policy calls.
• Monitor and report on parliamentary activities, government announcements, and consultations relevant to youth work.
• Compile and analyse data from various sources to support policy briefs, reports, and other written materials.
• Draft policy briefings, research summaries, consultation responses, letters, reports, newsletters and stakeholder communications.
• Maintain and develop stakeholder relationships and record engagement on the CRM system.
• Work with the team with the preparation and delivery of youth participation activities to support our policy influencing objectives.

Event support

• Support the organisation, coordination and note-taking for meetings and events, including webinars, roundtables and political party conference activity. 
• Support with planning and executing of large events including attendee registration, youth participation, materials preparation and using the CRM system.

Other

• Represent the Policy Team at external and internal meetings, policy forums and events.
• Work collaboratively with other teams and directorates to help build an understanding of the work of the Policy and Public Affairs team and effective working relationships across the organisation.

Please refer to our Candidate Pack for more information on the role and the requirements.

Why Work for NYA?

NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.

NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.

A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.

NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.

We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.

How to Apply:

Please download our applicant pack to find out more about the role and requirements

To apply, please submit the following via our online application platform by 11:59pm on Sunday 29th June 2025:

A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the About You section. 

A covering letter (maximum two sides) highlighting your suitability for the role and how you meet the requirements in the About You section. 

We will request data for our EEDI monitoring purposes, providing this is optional.

Please note: the covering letter is an essential part of the application process and will be assessed as part of your full application. We use AI detector software, so cover letters or CV’s with over 30% AI generated content with be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance. CV’s will not be accepted without a cover letter.

The National Youth Agency is an equal opportunities employer. 

At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission. 

We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.

Youth Work changes lives

Which is why we’re committed to ensuring that as many young people as possible get to benefit from it.As the national body for youth work in England, the National Youth Agency (NYA) exists to champion its transformative power.  We believe all young people should have the opportunity to benefit from the life-changing impact of extraordinary youth workers and trained volunteers.

We help to grow youth work provision in ways that keep it effective, relevant, safe and engaging, to help millions of young people reach their potential and thrive. We do this by providing guidance, support, advice, training and staff development opportunities for youth workers and youth work organisations. At the heart of everything we do are young people themselves. We work hard to ensure their voices are integrated into all our work, to develop provision that truly meets their needs.

REF-221910

The Finance & Administrative Officer role offers the opportunity to join a young and growing registered charity at an exciting point in its evolution, and to help lead on establishing Crystal Palace Park as an exemplar in urban park management, community-led regeneration and cultural and heritage programming whilst restoring its position as one of the UK’s leading visitor attractions.

We are seeking candidates who have experience working in a finance function and have skills in office management and administration including data processing. Reporting directly to the Head of Finance and Corporate Services, the role provides support in bookkeeping, credit control (inputting of sales and purchases invoices), health and safety and smooth running of the office (ranging from ensuring there is milk in the fridge to ordering stationery as well as IT requirements). As the main point of contact for callers and visitors an awareness of excellent customer service will also be needed. The role is very varied and will suit a candidate skilled at multi-tasking and who has attention to detail. 

The appointment comes at a pivotal moment: in September 2023, after 25 years of community campaigning, Crystal Palace Park Trust took over custodianship of this unique landscape via a 125-year lease from the London Borough of Bromley. We are now working closely with them and a wide variety of other park and community stakeholders to deliver our mission: to protect, manage and improve Crystal Palace Park as a green, historic, ecological, recreational, sporting, cultural and educational resource in the interests of park users and of the wider community.

About The Role

This is an exciting opportunity to join and lead a driven team of Volunteering Partners. The Volunteering Partnerships and Implementation team strive to inspire, support and enable a quality offer and experience for volunteers and volunteer managers. Through working directly with the Dementia Support and Partnerships directorate (who deliver our services), you will be making a difference to volunteers, volunteer managers and people affected by dementia.

You will be a trusted expert in volunteering, building relationships with senior managers and leaders by creating a structured approach to how we support the directorate in order to give the best possible volunteering experience. You will lead a team of Volunteering Partners and work collaboratively across the Volunteering team as well as with the People Partnering team to create ways of working, deliver projects, develop connections and ensure we provide a strategic and structured service to our stakeholders.

This home-based role really is a great combination – you will be an integral part of the Volunteering team and wider People Directorate as well as a key stakeholder and essential support for Dementia Support and Partnerships.

About you
We are looking for a motivated individual with experience as a trusted expert in volunteering who is able to listen, lead and engage their team as well as a range of stakeholders across the organisation.

Using deep volunteering expertise as well as any experience of voluntary income, the Senior Volunteering Partner will be skilled at building trust through meaningful relationships with senior managers and leaders.

You will bring your interpersonal and communication skills to work collaboratively across Volunteering, People Partnering and Dementia Support and Partnerships whilst utilising your data, insight and project management skills to bring about continuous improvement and change.

What you’ll focus on:

- Line management of 3 Volunteering Partners
- Leading the creation of a planned and coordinated approach to how we work with Dementia Support and Partnerships.
- Leading on the development of short-term and long-term plans to embed how volunteering is part of changes in contracts in partnership with other key stakeholders.
- Working closely with the People Partnering team building close communication and relationships to ensure support and alignment across our teams and the directorates we support.
- To lead on volunteering business elements that drive volunteer involvement, ensure compliance, support innovation and assure continuous quality improvement.

About Alzheimer's Society

Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground breaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we’re working towards a world where dementia no longer devastates lives.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer’s Society.

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.

Our hiring process

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a DBS check at the relevant level.

Interview Dates: 19th & 20th June. 

Role: Communications Officer (Social, Website, Email & PR)

Reporting to: Brand and Content Adviser or Communications Adviser - depending on location of successful applicant

Term: 2 year fixed term contract, renewable 

Salary: £35,534

Location: Global Remote

Closing date: 11.30pm (UK time) on Sunday 15th June.

Interviews: Interviews to be held 25th, 26th and 27th June. This will involve a multi-stage interview process and a task. 

The opportunity

We are searching for a Communications Officer, with a focus on Social, Email and Website, to grow the profile and impact of United for Global Mental Health (UnitedGMH) and Global Mental Health Action Network (GMHAN) brands to accelerate action on mental health around the world. 

About Us

United for Global Mental Health is dedicated to creating a world that enables good mental health for all. We draw on our expertise in policy, advocacy, and financing to work with organisations who share our commitment to driving mental health up the political agenda - and securing additional funding for mental health at national and global level. We founded and act as the secretariat for the Global Mental Health Action Network, an open coalition of mental health professionals of over 6,000 individuals and organisations across 133 countries. 

About you 

Our ideal candidate is a great communicator, with experience in content planning, social media content creation and management, newsletter copywriting, website management, and graphic design. They should be well-versed in crafting narratives for a variety of audiences and outputs, and managing an organisational communications calendar.

The role 

Key components of the role include: 

1. Social media content development - collaborate with internal subject specialists to produce consistent and frequent on-brand written and visual content for social channels, in support of brand and advocacy goals. You’ll use Canva and Adobe Creative Suite and AgoraPulse for this. 

2. Content briefing - craft high-quality creative briefs (for copy, design, multimedia) to be followed by internal staff or external suppliers where required.

3. Email - develop, write and send UnitedGMH’s regular email newsletter, working with internal staff to source news, updates and relevant content tailored for email subscribers.

4. Website development - develop, maintain and update content for UnitedGMH and GMHAN websites, including uploading content and editing pages.

5. Video and audio production: Develop consistent, platform-appropriate video and audio content streams, from short-form videos to the creation of new podcasts.

6. Social media channel and community management - lead on day-to-day management and posting on UnitedGMH and GMHAN social media channels, including X, LinkedIn, Bluesky, Instagram. Manage paid social campaigns where required. Use monitoring tools to manage social media comments (organic and paid), as well as newsletter email replies.

7. Brand guardian: Be a firm steward of UnitedGMH and GMHAN brands, helping to ensure consistent application of visual identity and tone of voice across all external organisational outputs, maintaining high standards of design.

8. Monitoring, evaluation, and reporting - create regular analytic reports for social and email channels with data-driven recommendations as to how outputs can be continuously improved. 

9. Editorial planning and communications calendar management - lead on the maintenance, updating and adjusting of the organisation’s communications calendar, to drive consistent, planned-in-advance content across channels in support of brand building and key advocacy moments. 

10. Team support - support the communications team through project management, meeting management, processing supplier invoices, keeping journalist lists up-to-date, and other responsibilities where needed. 

Requirements 

• Understanding, and experience in use, of online channels (incl. website content management systems (CMS) such as Wordpress and Squarespace, a broad spectrum of social media platforms and email marketing through Mailchimp) 

• An excellent copywriter, with demonstrable experience crafting copy for different audiences - including for social media and email newsletters

• Strong research and proofreading skills, adapted to key audiences

• Comfortable prioritising and delivering on multiple pieces of work against tight timeframes

• Highly organised individual with experience of team administration support 

• A “doer”- ability to anticipate requirements and act to provide workable solutions with limited budget 

• A good knowledge of CRM systems.

• An understanding of using digital project management tools e.g. Trello

• An interest in mental health, advocacy and international development

• Strong relationship management skills

• Willingness to travel at least twice per annum and more if required

Desirable 

• Experience working in an advocacy / international NGO environment within a fast-paced globally distributed staff team

• Demonstrable experience in working with journalists

• A communications-related qualification or vocational experience

• Additional language skills (note the position requires fluent English)

Diversity and inclusion
Equality, diversity and inclusion is central to UnitedGMH’s core mission and values and the organisation is dedicated to promoting this across our work and also within the workplace. We will ensure that this commitment is embedded in all operational aspects of the organisation and also implemented within our day-to-day working practices.

Reasonable Adjustments Statement
We aim to ensure that all applicants are provided with the same opportunities during the recruitment process. Should you have a disability and require a particular adjustment to be made to allow you to fully participate in the recruitment process, please ensure that this is made known to the person arranging your interview.

To apply, please submit your CV and a cover letter via Chairty Job by the application deadline.

Do you have a passion for supporting carers and making a real difference? Are you looking for a rewarding new role in a small, local charity?

Join the Carers’ Hub team and make a lasting difference to the lives of unpaid carers in Lambeth. This is an opportunity to manage a talented and dedicated team as we enter the next phase of our development.

The Adult Carers Team Leader reports directly to the Operations Manager and is responsible for leading and managing the Adult Carers team. 

You will provide leadership and stability to the Adult Carers staff team, by line managing, coaching and supporting employees to create a happy, productive work environment. You will work within the Adult Carers team to deliver an engaging, accessible range of peer support groups, social activities and one to one support, working to targets and budget, ensuring timely and accurate reporting to funders.

This role requires you to work collaboratively with carers and professionals to meet carers’ needs and shape the service, building and maintaining strong partnerships to do so. You will support our wider organisational objectives and help out with events, communications and other ad hoc work.

About us

Carers’ Hub plays a vital role in Lambeth, supporting the many unpaid carers across the borough with 1-1 and peer support, signposting, monthly forums, training, workshops and social activities. We are a charity with ambition, a big heart, and an outsized impact.

As the Adult Carers Team Leader you must be:

• Available to work between 9am and 5pm Monday to Friday (with regular evening and occasional weekend work)

• Skilled at using IT, including Google Suite and Zoom.

• Experienced working with vulnerable adults and those with complex needs.

• Willing to travel within Lambeth

• Willing to undergo a Disclosure and Barring Service check
   

What can we offer you?

• Professional development, induction, ongoing training and support

• Hybrid working

• Permanent contract

• Holiday pay and pension

• Travel reimbursed

Closing date: 9am Tuesday 17th June

Interviews: Monday 23rd June

At the Alliance for a Cavity-Free Future (ACFF) we are dedicated to helping the billions of people worldwide suffering from untreated caries. This suffering disproportionately affects people from disadvantaged population groups and costs the global economy an estimated $245 billion USD.

We work for better oral health for all through a number of interconnected programmes including advocating at global conferences and meetings, local groundwork throughout 28 volunteer Chapters, designing and recommending better oral health policies for national governments through our Policy Labs and more.

We are looking for a freelance Director of Operations and Finance to work for an average of 4 days a week for a total of 180 days a year. They will be part of the senior leadership team alongside the Chief Strategy and Advocacy Officer and the Chair of the Board of Trustees.

Key Responsibilities

Leadership and Strategy

● Deliver our Operations and Finance KPIs as outlined in the Charity’s strategy; as well as being jointly responsible for the successful implementation of the full strategy.

● Lead and shape the Operations department, making sure it’s fit for purpose and maximising resources.

● Work collaboratively with senior management to maximise the success of the charity.

● Work closely and liaise regularly with the Chief Strategy & Advocacy Officer

● Work closely with the Chair of Trustees to ensure sound charity governance and compliance with HMRC and OSCR regulations.

● Ensure sound risk management strategies are in place.

● Manage the finance and operations input to grant bids and negotiation meetings.

● Liaise with external solicitors for advice to the Board.

● Project and logistics management, e.g for events and meetings

Finance

● Set and manage the charity’s annual budgets, supporting senior management in the process

● Report regularly on the charity’s finances, tracking the charity’s income, expenditure and reserves, and liaising with the Board of Trustees.

● Oversee the Charity’s bookkeeping and payroll; input journals as needed and closely monitor cashflow.

● Manage the end of year accounts and audit process, liaising with the external accountants.

Operations, IT and Data

● Manage the office and future office needs

● Manage the technology and data strategy, keeping staff tech secure and up to date, and acting as key liaison with third parties

● Be responsible for upholding our data privacy obligations. Work in partnership with senior management and charity lawyers to ensure GDPR obligations are followed, data security and use of data for internal and external reporting

● Oversee the efficient usage of our database, systems and key platforms (including Xero, Wordpress, Microsoft Office Suite) ensuring we are collecting and analysing relevant data in line with our goals to grow income and impact, ensuring proportionate resourcing and training

● Leadership of ad hoc Operations as required.

People Management

● If needed, oversee the recruitment of new staff, coordinating the process managing the staff journey including inductions, staff surveys, annual reviews, and exits.

● Oversee the communication with and distribution of work with freelancer and contractor staff.

● Maintain our policies and staff handbook, researching and writing/updating policies as required.

About you

Essential Criteria

● Must have a comprehensive knowledge of relevant systems, processes, policies, and procedures involved in the effective management of not-for-profit organisations.

● Demonstrable experience of financial management including, but not limited to, budget creation and reprofiling, forecasting, financial strategy, payments and invoicing, reconciling cashbook and bank accounts, VAT submission, and working with accountants on annual accounts.

● Requires possession of, or ability to quickly acquire specialist or professional knowledge of dental caries, and engagement in appropriate professional activities to keep knowledge base and skills up to date and develop them further.

● Ability to communicate effectively with a global stakeholder base.

● Ability to influence the strategic direction of the organisation and collaborating on the development and implementation of global impact strategy.

● Able to decide own pattern of work, manage own workload and resources.

● Requires the ability to use own judgement, creativity and initiative to resolve complex problems (for which an immediate solution might not be clear).

● Able to take both collaborative and independent decisions that have implications on their own work and that of others and have global, complex and long-lasting impact.

● Ability to advise others on recommended actions, including the creation of guidance documents and training procedures as well as introduction of new policies.

● Able to act independently in order to adapt the service offered based on research and investigation of the needs and requirements of stakeholders

Desirable Criteria

● Have an understanding of international development and sensitivity for ensuring appropriate and effective relationships are built across cultural and geographic barriers.

● Experience running communications campaigns using social media.

● Experience with Xero finance management software.

● Experience with Microsoft 365, especially Excel, PowerPoint and Word.

Applications

Please apply by submitting a CV (no more than two A4 pages) and Supporting Statement (no more than two A4 pages) addressing your suitability against the Essential and Desirable Criteria.

The Belay Foundation is a small charity with big ambitions to improve the lives of adoptive, special guardian and kinship care families. We deliver innovative trauma-responsive services that families value and we are looking for an experienced charity leader to take us through growth into the next chapter of our story.

Relationships are at the heart of everything we do and we use DDP principles (Dyadic Developmental Practice) to train our staff and to inform how we deliver our services. 

• Job title: Chief Executive Officer - Interim
• Pay: £350 per day
• Location: Remote but quarterly in-person staff meetings in Bath/Wiltshire and annual trustee in-person meeting
• Hours: 2 days per week
• Length of contract: 1 year
• Start date: September 2025, negotiable
• Reporting to: Co-Chairs of Trustees
• Responsible for: Operational team of 3
• Recruitment closing date: 5pm Monday 23rd June

Responsibilities:

• Leadership of the organisation and management of staff
• Holding the safeguarding of our children and their families at the heart of all we do
• Eliciting feedback from families and the wider beneficiary community to develop services
• Fundraising and income development
• Ensuring the financial management of the charity works towards greater sustainability
• Developing the organisational structure, its processes, and methods of service delivery
• Delivery of accreditation as required e.g., DDP (Dyadic Development Practice) and CPD (Continuing Professional Development)
• Protecting the reputation of the organisation, constantly improving processes and procedures
• Improving service efficiency and maintaining compliance e.g. GDPR
• Overseeing public relations activity
• Developing all of the above with an eye to environmental sustainability
• Other responsibilities as designated by the Trustees

Who we are looking for:

We are looking for an experienced charity leader to hit the ground running with some knowledge or awareness of the families that we support and the issues that they face. Most importantly we are looking for experience of financial management, fundraising, staff management and strategic development to help our organisation grow and thrive into the next 5 years and beyond.

Essential experience:

• Knowledge or awareness of children in permanence who have been in the care
• system for example in adoption, special guardianship or kinship care families
• Leadership within a growing organisation
• Leadership and management of staff and volunteers
• Fundraising and diversifying income
• Financial management
• IT literacy

Desirable experience:

• Familiarity with Dyadic Developmental Practice
• Development of systems that enable good processes and communication across the
• organisation
• Partnership working with other organisations e.g. charities and local authorities
• Attributes and skills:
• High levels of empathy for different experiences
• Ability to prioritise
• Ability to engage and motivate a team
• Professionalism
• Communication to different audiences from families to press statements
• Ability to ask for help and understand own limitations
• Capacity for self-reflection
• Able to work flexibly in terms of hours
• Commitment to our values of empathy, respect, professionalism, learning, partnership, innovation

Due to a recent restructure within the organisation, BVSC are seeking a Children & Young Person Community Connect Wellbeing coordinator, who is passionate about improving health and wellbeing within Bexley.

In this role, you will work within a team to empower residents to access local charities, community groups, and services. Working alongside healthcare professionals and local organisations, you’ll help create personalised action plans, provide ongoing support, and ensure that everyone receives the care and guidance they need.

We are looking for a committed, highly organised Head of Operations to join us and support JustMoney Movement's Executive Director and the wider team in turning our vision of a fairer, greener future into reality.

Background to the organisation and the role 

The JustMoney Movement is a Christian charity, with longstanding relationships across the Catholic, Anglican, Nonconformist and Pentecostal denominations. We have a vision of a fairer, greener future, and we believe money is integral to shaping that future. As Christians we believe our use of money should flow from our faith and values such as justice, compassion, the dignity of all, and the importance of caring for creation.

Our work is mostly online and our team work largely remotely, with some team members coming together in a shared office space in London regularly. We are a very small team, punching above our weight and seeking to have a significant impact on economic and financial system change. We are a values-led organisation putting a high store on the wellbeing of our staff, the quality of our relationships and collaborations, and the integrity of our ways of working.   

Our vision, strategy and activities 

The financial system and wider economy are harming people and planet, leading to crises in our climate and nature and to huge economic inequalities. We rebranded from ECCR to the JustMoney Movement in 2022 to reflect our aim to build a movement of people seeking a more just use of money. Our theory of change is that we need to draw together a diverse range of Christians, churches and Christian networks, as part of a broader movement, to help create political space for financial and wider economic system transformation.

Our current strategic priority is to increase the reach, depth and diversity of engagement of Christian individuals, congregations and networks in the UK with the JustMoney Movement, in order to have a meaningful impact on policy and practice for a fairer, greener future. We do this through a range of activities including: 

• Education and training on finance and economics e.g. our Money Makes Change hub, to harness churches’ large ‘financial footprint’ for social and environmental impact. 

• Communications and campaigning e.g. via our Church Action for Tax Justice campaign and on green and fair banking, channelling the churches’ grassroot scale, reach and influence to maximise public pressure. 

• High level influencing and thought leadership, convening faith leaders and organisations, to resource a credible, distinctive voice on economic transformation. 

This role: Head of Operations (part-time 14 hours a week) 

The Head of Operations will work closely with the ED and support the team in the smooth running of the organisation. 

Role Requirements 

​​The role would assist the ED in identifying and implementing operational processes to help turn the organisation’s vision into reality and measure its impact.​  This grade of role is expected to have a substantial degree of personal responsibility and autonomy, including responsibility for whole areas of work, the work of others and the allocation of resources. ​​ ​​​ ​​ 

​​​Particular areas of work include:​​ ​​​​ 

• ​​​​​​​​As part of the staff team, contribute to organisational strategic planning and action planning.​ 

• ​​​With the ED, maintain a strong governance framework for the organisation including working with the ED, trustees, and contractors to ensure a robust and well-functioning ​​Board  and the meeting of regulatory requirements such as around GDPR, risk assessment, and charity law. 

• ​Ensure effective financial management and processes, working with our finance contractors.​​ 

• ​​Ensure effective ​​HR​ support, including work with line managers on recruitment and induction, ​EDI, ​and liaising with our HR contractor to review existing and develop new policies and procedures. 

• ​​Ensure effective IT provision, ​​working​ with our ​IT ​contractors to support functioning of our IT system (Microsoft 365). 

• ​​​​​Support JustMoney Movement’s team in the delivery of their work e.g. helping organise team meetings and away days, ensuring good online filing and record keeping, effective planning tools and monitoring mechanisms, and effective procurement and replenishment of resources. ​​ 

• Support stakeholder relationships through oversight of our CRM and developing donor reporting tools. 

• Carry out discrete operational tasks e.g. arranging insurance and dealing with Companies House and Charity Commission queries as necessary.  

• Shared contact point for organisation with other team members, via info@ inbox.   

• Assist the Executive Director with ​​any other operational priorities as they arise. 

Person specification 

Essential 

• Empathy with JustMoney Movement’s vision and work. 

• Experience of operations responsibilities within a charity. 

• Exceptional organisational skills, including attention to detail and the ability to multi-task. 

• Ability to grasp operational complexity and yet communicate clearly to non-specialists. 

• A creative approach to problem solving and a strong “can-do” attitude. 

• Ability to work collaboratively within a small team, as well as working independently, largely on a remote and therefore digital basis. 

• Proficiency in Microsoft Office tools, particularly Teams, Sharepoint and Outlook. 

• An understanding of and demonstrable commitment to equal opportunities, diversity and inclusion.

• As the charity is a Christian organisation, the successful applicant will be expected to be in sympathy with the Christian faith and demonstrate a commitment to the mission, principles, values and practices of the organisation. 

Ideal 

• Experience of working in a Christian charity or church setting. 

• Experience of charity management and/or governance. 

• Experience of one aspect of operations in more depth, e.g. HR, IT or finance. 

• Familiarity with economic justice (e.g. banking, finance or tax justice) issues, especially within a Christian framework. 

Grade 3 on our salary scale: For roles involving a broad range of complex and technical tasks, carried out in a variety of contexts. There is a substantial degree of personal responsibility and autonomy. Responsibility for whole areas of work, the work of others and the allocation of resources is often required. Staff at this level are expected to input into organisational strategy, represent the organisation externally, and safeguard our culture and values. 

• Grade 3.1 expected FTE salary £36,771 pro-rated to 0.4 FTE/ 14 hours a week = £14,708.

• Remote based: this role will be based from home, with occasional travel to meetings in London or elsewhere in the UK. This role is equivalent to 2 days a week but hours can be worked flexibly through the week. 

• This role requires applicants to have the right to live and work in the UK.   

To apply, please send your CV and a cover letter outlining how you meet the person specification above, via Charity Jobs by 9am on 16 June 2025. Interviews (via Zoom) are provisionally set for 23 June 2025. 

Join our team!

Crohn's & Colitis UK are looking for an experienced, confident, and proactive individual to join our team. You will be an integral part of the charity, leading on the majority of new business within our Corporate Partnerships Team, building your own pipeline, and strategic partnerships, whilst acting as resident expert for external corporate opportunities.

About us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.

A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.

Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2025, will help to make a real difference to every supporter’s journey with us. If this excites you - join us!

The role

Salary: £35,000 - £38,000 per annum, depending on experience

Hours: Full-Time (35 hrs per week)

Place of work: Hybrid, with a requirement to attend the office in Hatfield, Hertfordshire, once a month and 4 times a year for our mandatory All Staff Together days.

You will be ambitious in vision, feeling confident to develop strategic multi-year partnerships from the beginning. This is a role you can really make your own and know that your success does make a difference. By succeeding in this, we are helping to build better diagnosis, better care and better lives for everyone affected by Crohn’s Disease and Ulcerative Colitis.

About you

The role is suited to someone who:

• Has a proven new business track-record developing partnerships with commercial and corporate organisations across multiple sectors, ideally operating at five and six figures
• Experience of managing corporate partnerships, ideally from within the charity sector
• Demonstrable knowledge of the commercial sector and how to access decision makers
• Enthusiastic, highly motivated, and a good networker
• Confident in presenting and pitching presentations to a variety of stakeholders via a number of channels
• Both empathetic and resourceful, with an open, honest, and flexible approach to work
• Enjoys a challenge, is self-motivated and is open to new ideas
• Excellent project and time management skills, with the ability to effectively manage competing priorities
• Good numeracy skills and ability to analyse and report on financial performance
• Excellent communication skills, verbal and written and comfortable reaching out to cold contacts via a number of different channels
• Is a strategic thinker, and a team player.
• Is a fantastic communicator, able to build and maintain effective relationships with our stakeholders.
• Has experience of working with databases

Please see our Recruitment Pack for details of our full Job Description and Person Specification.

Our location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home,  although there will be occasions when you will need to attend face-to-face meetings with, donors, your team, our partner agencies, or several team away-days each year. In addition, the charity meets four times a year at its office in Hatfield (or a location in London) for our mandatory ‘All Staff Together’ days.

Benefits

We offer competitive benefits that include:

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Salary Sacrifice Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme.

Job Title: CEO

Reporting To: Chair of Trustees

Salary: £50,000 Pro Rata 

Working Hours: 28 hours per week (4 days). Job share applications will be considered.

Location: Hybrid/ Prepare to travel to London several times a year for industry events. Prepared to travel to other destinations in the UK on occasion.

Contract Type: Permanent

About Us

Safer Waves was set up in 2019 to provide support to merchant seafarers who have experienced sexual assault, sexual harassment or gender discrimination on board.

Safer Waves provides an anonymous email support service, run by volunteers who are trained in responding to disclosures of sexual violence, and who understand the specific challenges experienced when these events happen onboard a vessel.

We work with shipping companies, industry leaders, law enforcement and maritime training providers to raise awareness of sexual violence within the maritime industry, and to improve the support that is available to seafarers who experience it.

Job Purpose

For the first 5 years, Safer Waves has been a volunteer-led organisation. We are now in the exciting position of being able to recruit a CEO, and we are looking for an individual who has the passion to see this new organisation thrive in the maritime welfare sector.

As the head of a small and rapidly developing organisation, the CEO role will be extremely varied, with the opportunity to shape the organisational structure as needed. The CEO will work closely with the trustee board and Operations Manager to deliver the strategy, improve sustainability and financial resilience, manage risk and deliver high-quality services to our beneficiaries.

We are a growing organisation, and this is a unique opportunity to grow and innovate with the organisation and to contribute to our future success. Applicants will need to be prepared to take on a wide range of tasks at the outset including compliance, accounting, training, public speaking, banking, leading volunteers, engaging with external partners and funders, overseeing the website and email service and many other tasks.
 

Responsibilities & Accountabilities 

The CEO reports directly to the Trustee Board and is responsible for the following:

• Strategy: Shape and deliver the charity's strategy over the next five years, whilst also ensuring the day-to-day running of the charity remains effective.

• Finance: Maintain and develop relationships with funders, and find new funding streams for the charity. Prepare budgets and control spending accordingly.

• Risk management and compliance: Work with the trustees to ensure strong governance, including effective management of risks and compliance with current legislation.

• Relationships: Build and maintain relationships with international organisations including charities, shipping companies, law enforcement and government agencies among others.

• Line management: Manage staff and volunteers

• Communications and Outreach: Work with the Operations Manager, Trustees and volunteers to raise the profile of the charity and increase the number of seafarers reached

Person Specification

Essential 

• Experience in being self-sufficient and driving progress, ideally in a business or charity setting.

• Senior Management Experience

• Able to demonstrate alignment with the core values of Safer Waves.

• Knowledge and understanding of supporting survivors of sexual violence

Desirable

• Experience working in the charity sector. 

• An understanding of the maritime sector

Your cover letter should address and provide evidence to support each of the essential criteria and the desirable criteria if applicable.

OUTLINE OF THE ROLE

Work with the Trustees to devise and lead new fundraising initiatives that fulfil the objectives of the Trust's Fundraising Strategy and annual income budget, with particular focus on regular giving across all alumni, gifts from high-net-worth individuals, and legacies. This will involve:

• Developing and delivering improved communications to build a stronger connected donor network.

• Locating, engaging and retaining alumni to support and promote the Trust, focused on ensuring their long-term impact on the Trust and its beneficiaries.

• Work with the Trustees/Trust Fundraising Committee to devise and implement new fundraising initiatives.

• Work with the Trustees/Trust Fundraising Committee to identify and engage new volunteers to support the Trust's activities.

KEY TASKS

Work with the Trustees and Fundraising Committee to devise and implement the following:

• Improve communications

The Trust has a strong, growing, and engaged network of loyal alumni who already support the Trust's beneficiaries through fundraising and volunteering. However, the Trust's communications need to be improved in order to increase the numbers of donors who provide sustained financial support and inspire all donors to raise their level of donations. Continually find opportunities to engage new donors and ensure clear consistent messaging.

• Manage and maintain donor data

The Trust needs to maintain a full and accurate database of all donors and fundraising activities to support long-term tracking and inform future fundraising. This also requires networking among alumni and being vigilant to changes in alumni data.

• Research and approach alumni whose connection with the Trust has lapsed

Continue to grow the active network through researching and motivating dormant and lapsed alumni to reconnect with the Trust.

• Research untapped prospects

Research the database with a view to identifying dormant and untapped opportunities, especially regarding

high-net-worth individuals and legacies. Ensure fundraising approaches are well-targeted and informed in order to maximise the chances of success. This will expand to include non-alumni sources, including institutional sources such as foundations and other trusts.

• Ensure long-term donor connection

Communicate with all donors to demonstrate the impact they can make by showcasing the current and long-term outcome of programs. Deliver a diverse selection of communications to engage different audiences, with a clear plan for all members of the network. Ensure donors are connected to the Trust, value the Trust's activities and actively help fund opportunities.

• Reporting to the Trustees

Create an annual donor impact report to the Trustees, and other stakeholders such as alumni, that delineates donor statistics, reviews communications and events that have taken place during the past year and identifies potential prospects and events for developing in the coming year. Also provide a lower-level oral report of fundraising activities and communications to the Trustees at their quarterly meetings.

• Deliver income growth target

Acquire enough new donations to meet agreed annual income growth targets set by the Trustees.

You will be expected to perform different tasks as necessitated by your changing role within the charity and its overall objectives. For instance, organizing fund-raising specific events in different regions. This position could evolve into a full-time commitment with a support team, but at the present time, support to this role will be provided through the existing network of volunteers.

Salary: £26,000 per year
Working hours: 35 hours/week
Department: MHCBS/Advice Services
Number of posts needed: 2
Location: Hybrid, 2 days/week in the office
Working Pattern: Monday to Friday
Reporting to: Head of Vulnerable Clients / MHCBS Manager
Contract: 1 year – Fixed-term contract
Application Closing Date: 11 June 2025

The Mental Health Crisis Breathing Space (MHCBS) team at Toynbee Hall is part of a national initiative launched in partnership with We Are Group and The Kaleidoscope Plus Group, funded by the Money and Pensions Service (MaPS). This service provides individuals undergoing mental health crisis treatment with temporary protection from debt collection activities, allowing them a “breathing space” to focus on their recovery without the immediate pressures of financial obligations. Toynbee Hall contributes to this initiative by offering regulated debt advice, conducting renewal checks, and providing comprehensive signposting support, ensuring that clients receive holistic assistance during their crisis period.

Scope of role

The Administration Coordinator provides crucial support to the Mental Health Crisis Breathing Space (MHCBS) team by managing administrative processes efficiently. The role focuses on handling key back-office tasks that enable the team to deliver timely and accurate support to clients and stakeholders.

Responsibilities and Accountabilities

• Coordinate team inboxes and triage emails to appropriate team members or stakeholders, ensuring timely and accurate responses within SLAs – handling routine enquiries as standard and more complex enquiries as directed.
• Coordinate team tasks in AdvicePro, resolving issues, issuing or preparing correspondence, and highlighting urgent or non-standard cases for direction and resolution.
• Ensure CRM is maintained with accurate client and case information, running reports for management to review cases, prepare MI returns and support invoicing routines.
• Resolve or triage enquiries via the Insolvency Service portal, ensuring compliance with guidelines.
• Process incoming MHCBS applications and handle scheme closures using standard operating procedures, escalating non-standard issues or cases for direction and resolving issues.
• Support accurate reporting by ensuring high data integrity and flagging inconsistencies.
• Coordinate administrative needs for team meetings, external engagements, and cross-agency

Essential Criteria:

• Strong administrative and organisational skills.
• Attention to detail and ability to follow procedures.
• Experience working in a team environment.
• Good written and verbal communication skills.
• Comfortable using Microsoft Office and CRM systems.
• Able to work independently and manage time effectively.
• Alignment with Toynbee Hall’s mission and strategy
• Alignment and willingness to work in line to our values:
• Inclusive – open-minded, transparent, convening and collaborative; seeking fresh and alternative perspectives.
• Courageous – principled, ambitious and acting with integrity.
• Empowering – shifting power, sharing our knowledge, enabling people to take action for themselves
• An understanding of safeguarding and willingness to develop understanding further

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

Community Project Lead 

• Two-year fixed term, full-time (35 hours per week) or part-time (minimum 21 hours per week considered), £28,000 – £32,000 per annum depending on experience (pro rata if part-time)  
• Remote or office-based. Occasional visits to IPSEA’s office in Takeley or a London venue required. This role will also include frequent travel to meet with community partners. 

Do you have experience working with under-served communities and leading impactful outreach projects? Are you passionate about improving access to support for families of children and young people with special educational needs and disabilities (SEND)?

IPSEA is the leading charity in the field of SEND law in England, and we provide free and independent legal advice and support to families of children and young people with SEND. We also provide training on the SEND legal framework, and we influence policy at both a local and national level.

We are looking for an experienced and motivated Community Project Lead to join our team and lead the development of our advice services for under-served communities. This two-year, fixed-term role is a key part of our strategy to reach groups who may not traditionally engage with IPSEA’s support - including children and families with English as an additional language, cared-for children (children in care), migrant children, detained children, and Gypsy, Roma and Traveller communities.

The project builds on a detailed scoping exercise we’ve recently completed, which involved working closely with a wide range of charities and organisations that support these communities. The resulting report outlines the barriers they face, and will form the foundation for this project and directly inform the work you will lead.

What you’ll do 

• Design and develop pilot advice services that are tailored to the needs of under-served communities, using findings from IPSEA’s research 

• Build and maintain strong relationships with community groups, charities and service providers to co-produce accessible services 

• Collaborate with IPSEA’s advice, legal and policy teams to address the barriers these communities face in accessing SEND legal advice 

• Contribute to and share outreach materials, training resources and toolkits to support families of under-served communities and empower local advocates 

• Plan and lead workshops, focus groups and community events to raise awareness, gather feedback and enhance service delivery 

• Monitor and report on project outcomes and impact, providing regular updates to IPSEA staff and stakeholders 

You can work remotely or from IPSEA’s office in Takeley, with frequent travel required for essential meetings and community engagement.

If you share our commitment to protecting, promoting, and upholding the rights of children and young people with SEND, and would like to use your skills to improve access to vital advice and support, we would love to hear from you.

Visit our website to download a recruitment pack and application form.

Closing date for applications: 9am on Monday 16 June 2025 
First-round interviews: Wednesday 25 June 2025 (London)