Relationship manager jobs in Old windsor, windsor and maidenhead

About The Advocacy Project

We help people speak up and make decisions about their health, wellbeing and social care. We’re here to make sure people across all ages and care groups can understand their rights, make effective choices about their lives and voice their concerns.

Some of the ways we do this include:

• advocacy services that make sure people can express their wishes when decisions are being made about their care or  wellbeing
•  user involvement projects that help organisations improve what they offer by listening to people who use their services
• local Healthwatch organisations, which act as health and social care champions for the areas they serve and give people a direct channel to share their feedback

Our services are independent, confidential, and free to those receiving them. Together, our teams are standing up for essential rights and supporting people to have a say on the issues that matter to them.

About the role

We are looking for someone to lead an exciting project commissioned by Central North West London (CNWL) to improve health outcomes for people with autism in Brent.

The Autism Care Navigator project will improve access to pre and post diagnostic support for Brent residents on the Adult Autism Assessment waiting list. The Project will work closely with the Brent LD community team, other healthcare providers including primary care, and Brent residents.

The post holder will offer care navigation support to individuals, helping people to access health and social care services and improving understanding of what services are available. They will collect people’s stories and experiences, run consultations and focus groups and feed into wider consultation, working to address system issues. The role will also involve sitting on relevant strategic boards and groups to make sure that experiences and challenges of people with autism in Brent are included in decision making.

Using your experience of working with autistic people, you may also support other staff and services to improve how they work with and support autistic people.

Key responsibilities

• Respond to referrals accurately and efficiently.
• Raise awareness of the project to maximise participation and engagement.
• Communicate in an appropriate and sensitive manner to gain an understanding of an individual’s health and signpost accordingly.
• Provide information, support or signposting for people with autism in order to inform or empower individuals on issues about their health.
• Develop and maintain an accurate record of health and social care organisations and associated referral processes.
• Develop, organise and run focus and awareness groups for people with autism and their families and carers to improve awareness of health conditions.
• Develop and support accessible user involvement opportunities, including focus groups and workshops, so that autistic people can share feedback, influence the service and help improve local support.
• Develop and support an effective advisory group of autistic people to help inform and improve the service.
• Work according to the Equality Act 2010 and other forms of legislation that combat discrimination and promote equality and diversity.
• Develop good working relationships with key staff within health and social care services.
• Meet case-working standards, reporting and monitoring requirements.
• Undertake any other tasks and duties as required.

General responsibilities

• Participate in team meetings and training.
• Participate in personal, team and organisational development.
• Contribute to monitoring reports.
• Keep to our policies, including health & safety, safeguarding and risk regulations.
• Work to our mission, vision, and values.
•  Carry out other projects and tasks as needed.

Person specification

We welcome applications from people with transferrable skills and qualities, and people with diverse employment histories and personal backgrounds.

Essential qualities and attributes:

• Excellent communication skills and ability to work effectively with people with autism, team members and stakeholders to build and keep excellent relationships.
• Excellent, succinct and well-structured writing skills with the ability to document outcomes and stories.
• Ability to organise and run groups, supporting all members to participate and gathering key information.
• Ability to work with people calmly, sensitively and positively and seeking solutions using individuals’ strengths.
• Ability to listen and build trust with those you are working with.
• Good attention to detail and ability to manage your own workload.
• Ability to work independently, use initiative and manage competing priorities with limited supervision.
• Confident in using database systems to input and analyse data.
• Confident user of virtual communications methods, excellent IT skills including use of Microsoft Office.
• Demonstrable understanding of inclusive practice
• Excellent administration skills, logical and process driven.
• Excellent interpersonal skills and ability to work effectively with a wide variety of stakeholders.
• Vision, flexible approach and project management skills to be able to develop a project, responding to developing needs of the service.
• Commitment to working within The Advocacy Project’s code of conduct, equality and safeguarding policies.
• Willingness to attend further training and to adopt new procedures.
• Willingness to promote The Advocacy Project in line with our mission, vision and values.

Essential knowledge, experience and qualifications:

• Experience of working with people with autism.
• Experience of leading and developing autism-specific project.
• Understanding of health and social care systems.

Desirable knowledge, experience and qualifications:

• Understanding of the public health challenges in Brent.
• Knowledge of Brent and/or North West London.
• Evidence of ongoing personal development and training related to the role.

Benefits of working for us

We’re committed to providing an empowering, flexible and supportive working environment for all our staff.

Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.

All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.

We are a Disability Confident and Mindful Employer.

Are you a skilled practitioner with excellent communication skills? Are you solution focused and passionate about making a difference? If so, Family Action has an exciting opportunity and would love to hear from you.

Wandsworth Wellbeing Foodbank Service is an adult mental health service, offering support in foodbanks and Primary Care settings and we are delighted to be hiring an additional Wellbeing Coordinator to join our supportive and successful team.

New funding has enabled us to create this post which will focus on increasing our capacity and inclusivity to provide emotional and practical support to the most vulnerable foodbank guests, who present with complex needs. This will involve providing a short-term intervention of up to two sessions, making safeguarding and other referrals where appropriate, liaising with GP’s and improving access to services.

The other facet to the role will involve building new links with marginalised communities in Wandsworth, such as Refugee and Asylum Seekers, people with substance misuse, victims of domestic violence and the LGBTQ+ community. The goal is to reduce health inequalities linked to racism and all forms of discrimination.

Are you organised, proactive, and passionate about supporting people? Tearfund is looking for a People Services Officer to join our People Team to help deliver high-quality HR and Recruitment services across the organisation.

What you'll do:

• Be the first point of contact for HR and recruitment enquiries, providing clear guidance and support to staff.
• Manage end-to-end recruitment campaigns, including advertising, shortlisting, assessments, interviews, pre-employment checks, and employment contracts.
• Support payroll and HR system processes, ensuring information is accurate and deadlines are met.
• Train and guide colleagues on HR and recruitment systems, helping them use tools effectively.
• Maintain HR and recruitment records, systems, and reports to keep processes running smoothly.
• Contribute to HR projects and continuous improvements, helping the team work more efficiently. 

This is a varied and fast-paced role, working closely with colleagues across the UK and global teams.

What we're looking for:

• Proven administrative skills and the ability to thrive in a fast-paced environment.
• Experience supporting HR activities, including recruitment and selection.
• Strong IT skills and confidence using HR or recruitment systems.
• Excellent communication skills, with a professional and approachable manner.
• A proactive, detail-focused approach and the ability to prioritise effectively. 

Does this sound like the role for you? Then we'd love to hear from you!​

Hybrid Working: This role offers hybrid working. You'll work from Tearfund's Teddington office and from home, as agreed with your line manager.

Please note: This is a fulltime, 1 year fixed term contract. 

We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.

Applicants must be committed to Tearfund's Christian beliefs.

The recruitment process will include specific checks related to safeguarding issues. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.

Our Purpose

Unlocking Potential is the charity that supports schools and communities to ensure no child or family struggles alone with their social, emotional and mental health needs. We provide flexible, over-time, multi-disciplinary therapeutic support that meets children and families where they are, and enables them to feel safe, understood and the best version of themselves.

Vision

Everyone feels supported, equipped and able to achieve their potential.

Mission

Our mission is to provide tailored therapeutic support to more children, while training the practitioners of the future to build holistic, resilient social systems that equip children and their families with the confidence, tools, and skills to thrive at school and within their communities.

Values

Individual: Everything we do is about the individual and what is right for them – no two children, families or schools are the same.

Innovative: We look for new solutions, evolving our thinking and approach – ensuring the use of bold, co-designed practice.

Collaborative: We choose to work with others to find the best solutions – we are stronger together.

Overview

We launched our new programme in September 2025, initially as a pilot working with families across Wandsworth, with aims to be able to expand and continue beyond this. This service will offer flexible, relationship-based support to families facing a range of challenges, helping them navigate systems, strengthen protective factors, and improve outcomes for children. Operating across extended hours, the service will be accessible and responsive, with a strong focus on early intervention, collaboration, and building trust with families.

The role

This is a unique opportunity to take on a senior, hands-on role within an innovative early help service working within a small, dynamic team to make a tangible difference to the lives of children and their families. As a Senior Family Support Worker, you will deliver flexible,and therapeutically minded support to families often facing multiple and complex challenges, drawing on your experience to provide guidance and mentorship to less experienced colleagues. You will build trusted relationships through home visits, school meetings, and provide practical support—facilitating parents and carers to feel empowered to strengthen routines, manage behaviour, improve attendance, and access services. Your work will be informed by detailed needs assessments and focused on achieving meaningful outcomes with each family.

Who we are: Brake is the national, acclaimed charity delivering the National Road Victim Service, a specialist, accredited, UK-wide support service for road victims, delivering case-managed care for anyone who has been bereaved or seriously injured in a road crash or who is supporting a road crash victim.

Not your average job: This is a highly specialised frontline role supporting people affected by traumatic road deaths and life-changing injuries. We are seeking candidates with a strong understanding of trauma-informed practice and experience supporting people through the impact of traumatic bereavement and/or injury.

You will provide a specialist trauma-informed and bereavement-informed approach to care, helping individuals and families navigate the immediate and long-term impact of sudden loss or catastrophic injury. You will undertake a comprehensive needs, risk and safety assessment from which a bespoke support plan will be agreed with the person and/or families, ensuring that immediate wellbeing needs, vulnerabilities and safeguarding considerations are identified and addressed.

By joining this role, you will make a profound difference to individuals and families during their most difficult moments, helping them regain stability, access practical and emotional support, and navigate the complexities of the criminal justice or coronial process with guidance and care.

Take a look at our comprehensive job description for more details.

What we offer:

- A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)

- Birthday day off (taken any time)

- Enhanced sick pay and compassionate leave

- Death in service benefit

- Pension

- Employee Assistance Programme

- Flexible working

- A rewarding role with purpose

- Be part of a skilled, friendly team with an engaged Board of Trustees 

Who you are: We need energised and resilient self-starters with experience in supporting traumatic grief and post-traumatic stress. a background in providing high-quality emotional support and advocacy. Experience in the following sectors often provides a robust toolkit of high-level transferable skills: Police or criminal justice roles, family liaison, counselling or trauma support, health and social care, casework in any related field

Specifically seeking candidates with:

- Experience with people affected by trauma, sudden bereavement, or serious injury

- Understanding of trauma-informed practice and ability to provide support sensitively

- Experience identifying and responding to safeguarding and vulnerability concerns

- Strong advocacy skills ability to act as a powerful voice for service users, expertly navigating external networks, assemble resources and cross-functional support where required.

About us: At Brake, we are committed to creating a truly inclusive workplace where all colleagues feel valued, respected, and supported. We welcome applications from all backgrounds and life experiences, and particularly encourage candidates from the global majority, LGBTQIA+ community, and people with disabilities to apply.

We believe that diverse perspectives strengthen our work and enable us to deliver the best possible support to individuals and families affected by road trauma. As a proud Disability Confident employer, we don’t want you to ‘fit’ our culture, we want you to enrich it

If you are passionate about making a difference and share our vision for a world where no one is killed on our roads, we want to hear from you.

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.

An enhanced DBS check is required due to the sensitive nature of our service.

Join us today and be part of the solution! 

Are you passionate about the Samaritans’ mission and eager for a new challenge?​

We’re looking for a part-time Executive Assistant (20 hours per week) to support our Executive Leaders and help Samaritans continue to be there for people when it matters most.​

As an Executive Assistant, you’ll be highly organised and a great communicator. You’ll be responsible for providing highly efficient and effective support across all administrative and organisational activities. Working in a responsive team you will be one of the first points of contact for the Executive Leadership Team and will assist with administration and organisation of diaries for meetings and travel arrangements, preparing briefs and drafting a range of communications. You’ll attend key meetings in a supporting role and ensure efficiency and timely support to the Leadership team.​

​You’ll also assist with front-line reception administration services in the Ewell (Surrey) Office as required.

​

Contract terms:

£32,000 - £34,000 per annum, plus benefits (£18,285 - £19,428 pro-rata for 20 hours)

Permanent

Part-time, 20 hours per week

Predominately office Based in Ewell (Surrey), with occasional opportunity to work from home

Some occasional out of hours and weekend attendance at events/meetings.

We are passionate about flexible working. Talk to us about your preferences.

​

​What you'll do:

• ​Manage the diaries of our Executive Leadership Team, prioritising demands where required
• Coordinate travel, accommodation and other logistical arrangements
• Prepare, check and administer paperwork for meetings, ensuring deadlines are communicated and met
• Provide coordination support to our Senior Leadership Team for key meetings and activities
• Draft correspondence for the Executive Directors and monitor responses
• Coordinate the preparation and dissemination of reports and documentation
• Liaise with key stakeholders on behalf of the Executive Leadership Team, building and maintaining positive relationships
• Provide reception cover when required

​

What you’ll bring:

• Strong written and oral communication skills, with the ability to build relationships with internal and external stakeholders at all levels
• Knowledge of general office administrational functions
• Excellent organisation skills with proven ability to prioritise competing deadlines and demands
• Ability to produce clear documentation
• Strong attention to detail
• Experience of working with sensitive and confidential information
• Ability to maintain a professional approach, even when working under pressure
• Experience of working within the charity sector, and project support or project management is desirable.​

See full Job Description and Person Specification

​

Why Samaritans?

At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.​

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.​

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.​

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.​

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.

​

Apply now

If this sounds like the opportunity for you, please apply. You will be asked to one application question and to upload your CV and cover letter.

Applications close: ​09:00am on Monday 13th April 2026

Interviews will be held at our office in Ewell (Surrey) w/c 20th April

​

At Samaritans, human connection is at the heart of everything we do.

We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.

We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.

We are recruiting a Drugs Education Coordinator (Scotland) to join our team. This role will involve the coordination of DSMF drug education in Scotland, based in the Grampian region, working with the senior leadership team to develop provision regionally and more widely.

Suitable candidates will:

• be passionate about supporting young people to make safer choices about drugs and alcohol, with a good understanding of substance use and particularly its physiological, psychological and social impact
• have experience of project coordination, with excellent organisation skills
• be a skilled and effective communicator, both in writing and orally, with a wide range of people and agencies
• be proactive, self-motivated and confident to take initiative
• enjoy working remotely as part of a small and busy team

The Job description and person specification are available below. Please click 'How to apply' to view the application form.

Please share with anybody you think might be interested in joining our brilliant team!

Interviews are likely to be held the week beginning 11th May 2026. 

Job Title: Community Fundraising Executive

Full Job Description: Full details for this role, including a full job description and Benefits summary can be found on our Organisations website. 

?? Location: South Midlands to Southampton

??  Hours: 37.5 (flexibility is required)

Please note that this is a fixed term, 12 month contract

We’re seeking an experienced Charity Fundraiser who will play a pivotal role in raising lifesaving funds and spreading awareness of the vital work our charity does.

What We Offer:

• Enhanced annual leave, with even more added as your service grows
• Additional annual leave purchase options
• Enhanced sick pay
• Life assurance
• Blue Light Card eligibility and access to generous discount schemes
• A supportive, purpose-driven team
• Access to our comprehensive Employee Assistance Programme
• As part of our commitment to equality, diversity and inclusion, our people are encouraged to get involved in our internal EDI networks. Want to find out more? visit our website www.theairambulanceservice.org.uk. 

What You’ll Be Doing:

The Community Fundraising Executive works closely with the National Community Fundraising Manager to deliver short and mid-term strategic plans and priorities for the function. The role is responsible for growing community awareness of the charity and driving fundraising activity across the region to meet income targets by proactively seeking out creating new opportunities and relationships. The key areas of activity the role is responsible for include generating and building relationships with community groups, organisations, volunteers and supporters, identifying new opportunities and leads within the region that will generate new income streams for the charity, and presenting to local organisations and groups within the region.

What We’re Looking For:

•  Demonstrable evidence of behaviour in line with the core values of TAAS throughout career to date.
•  Collaborative approach to achieving departmental and wider organisational objectives
•  Passion for the work that TAAS does
•  A flexible approach to allow adaptability to the changing needs of the organisation
•  Experience as a fundraiser within a charity.
•  Comfortable approaching new business opportunities.
•  Highly motivated self-starter.
•  Strong relationship building and communication skills.
•  Ability to manage a database effectively.
•  Good presentation skills.
•  Ability to meet and exceed income targets.

Click “Apply Now” and help us to keep our helicopters flying and continue saving lives.

Environment

TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.

As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people. If you have applyed for this role within the last 6 months, please be aware your application may be automatically declined.

Who we are: Brake is the national, acclaimed charity delivering the National Road Victim Service, a specialist, accredited, UK-wide support service for road victims, delivering case-managed care for anyone who has been bereaved or seriously injured in a road crash or who is supporting a road crash victim.

Not your average job: This is a highly specialised frontline role supporting people affected by traumatic road deaths and life-changing injuries. We are seeking candidates with a strong understanding of trauma-informed practice and experience supporting people through the impact of traumatic bereavement and/or injury.

You will provide a specialist trauma-informed and bereavement-informed approach to care, helping individuals and families navigate the immediate and long-term impact of sudden loss or catastrophic injury. You will undertake a comprehensive needs, risk and safety assessment from which a bespoke support plan will be agreed with the person and/or families, ensuring that immediate wellbeing needs, vulnerabilities and safeguarding considerations are identified and addressed.

By joining this role, you will make a profound difference to individuals and families during their most difficult moments, helping them regain stability, access practical and emotional support, and navigate the complexities of the criminal justice or coronial process with guidance and care.

Take a look at our comprehensive job description for more details.

What we offer:

- A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)

- Birthday day off (taken any time)

- Enhanced sick pay and compassionate leave

- Death in service benefit

- Pension

- Employee Assistance Programme

- Flexible working

- A rewarding role with purpose

- Be part of a skilled, friendly team with an engaged Board of Trustees 

Who you are: We need energised and resilient self-starters with experience in supporting traumatic grief and post-traumatic stress. a background in providing high-quality emotional support and advocacy. Experience in the following sectors often provides a robust toolkit of high-level transferable skills: Police or criminal justice roles, family liaison, counselling or trauma support, health and social care, casework in any related field

Specifically seeking candidates with:

- Experience with people affected by trauma, sudden bereavement, or serious injury

- Understanding of trauma-informed practice and ability to provide support sensitively

- Experience identifying and responding to safeguarding and vulnerability concerns

- Strong advocacy skills ability to act as a powerful voice for service users, expertly navigating external networks, assemble resources and cross-functional support where required.

About us: At Brake, we are committed to creating a truly inclusive workplace where all colleagues feel valued, respected, and supported. We welcome applications from all backgrounds and life experiences, and particularly encourage candidates from the global majority, LGBTQIA+ community, and people with disabilities to apply.

We believe that diverse perspectives strengthen our work and enable us to deliver the best possible support to individuals and families affected by road trauma. As a proud Disability Confident employer, we don’t want you to ‘fit’ our culture, we want you to enrich it

If you are passionate about making a difference and share our vision for a world where no one is killed on our roads, we want to hear from you.

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.

An enhanced DBS check is required due to the sensitive nature of our service.

Join us today and be part of the solution! 

We are seeking an experienced and driven Director of Programmes & Impact with essential third sector experience to lead and shape our global programme function.
This is a pivotal leadership role responsible for ensuring that all funds raised are translated into effective delivery on the ground, supported by strong oversight, clear data, and credible impact.
You will own the full lifecycle of programme delivery — from partner management and implementation through to compliance oversight, data capture, and donor reporting. You will also play a key role in building the systems, processes, and structures that enable impact to be delivered and evidenced consistently as the organisation grows.
This role offers a high level of ownership and influence, with the opportunity to shape how The Zahra Trust delivers, measures, and communicates impact globally.

Head of Operations

Suzy Lamplugh Trust

Hybrid (40% office-based)
Full-time (35 hours)

Permanent
£46,200
Start: ASAP

Lead and shape services supporting victims of stalking and abuse

The Suzy Lamplugh Trust is seeking a Head of Operations to provide strategic leadership across our services, ensuring they are safe, effective, compliant, and sustainable.

This is a senior leadership role, responsible for overseeing service performance, infrastructure, and delivery at an organisational level. You will play a key role in shaping strategy, driving continuous improvement, and ensuring our services meet the needs of victims and funders alike.

About the role

You will:

• Provide strategic and operational leadership across all services, ensuring high-quality and compliant delivery
• Lead on organisational performance, including KPIs, quality standards, and reporting frameworks
• Oversee contract and grant delivery, ensuring all obligations and compliance requirements are met
• Hold senior relationships with commissioners, funders, and external stakeholders
• Lead service development, mobilisation of new contracts, and organisational change
• Ensure effective systems, infrastructure, and processes are in place to support delivery
• Provide leadership across safeguarding, risk, and organisational compliance
• Work as part of the Senior Management Team to shape and deliver organisational strategy

This role focuses on service infrastructure, performance, and strategic oversight, rather than direct frontline management

About you

You will be an experienced senior leader with a strong track record in operational and strategic service delivery within a safeguarding or related environment.

You will have:

• Significant experience leading multiple frontline services within a safeguarding or VAWG-related sector
• Experience operating at senior leadership level, contributing to organisational strategy
• Strong experience of performance management, KPIs, and quality assurance frameworks
• Experience managing statutory contracts or grant-funded services
• Proven ability to lead organisational change, service mobilisation, or transformation
• Strong understanding of safeguarding, compliance, and information governance
• Experience working with commissioners and senior external stakeholders

Desirable:

• Experience within stalking, domestic abuse, or VAWG services
• Experience in a charity or commissioned service environment
• Experience in organisational restructuring, service redesign, or systems implementation

Why join us

• Lead and shape services that support victims of stalking and abuse
• Join a collaborative and mission-driven senior leadership team
• Play a critical role in organisational strategy, growth and impact

How to apply

Please submit your CV and a supporting statement demonstrating how you meet the essential criteria detailed within the person specification.

Applications will not be considered without a supporting statement

Additional information

• This is a senior leadership role reporting to the CEO

Job description 

Job Title:  Caseworker 

Reports to:   TBC 

Line Reports: N/A 

Location:   Flexible - hybrid 2 days a week from one of our offices 

Salary:  £29,000 - £32,000 (London)  ; £26,500 - £29,500 (outside London)  

Hours:  37.5 hours per week, with occasional evening/weekend work (TOIL provided) 

Contract:  Permanent 

Language requirements: Fluency in English essential.

Travel:  Expectations of travel between BB locations for in person meetings and events 

Overall purpose: 

Breaking Barriers exists to support refugees and people from forced migration backgrounds into meaningful employment. 

The Client Caseworker is integral to delivering that mission. Acting as a client’s primary point of support, you will lead and coordinate their progression toward employment — whether through language development, requalification, training or direct employability support. 

This role requires someone who can take ownership of client journeys, drive forward action plans, and deliver both one-to-one and group-based support that moves clients closer to work. Caseworkers may initially focus more heavily on one pathway area, but the role is designed to provide integrated, cross-programme support over time. 

Collaboration across programme teams is essential to ensure clients experience seamless, joined-up services and consistent progression.Your contributions are valued, and you can make a meaningful impact on people’s lives. 

Key responsibilities: 

1. Client casework and support 

• Manage a caseload of clients, providing structured one-to-one support in person and online. 

• Conduct holistic assessments to understand clients’ qualifications, skills, language levels, aspirations and barriers. 

• Co-create clear, outcome-focused action plans aligned to sustainable employment. 

• Drive forward client progression across relevant pathways, including: 

• Employment readiness and job search 

• CV development, applications and interview preparation 

• Professional requalification and accreditation routes 

• English language progression 

• Sector-specific training or volunteering 

• Deliver group sessions to help clients build knowledge and skills in a supportive peer-learning environment. 

• Maintain regular contact to monitor progress, adjust support and maintain accountability. 

• Identify and address barriers to progression, advocating where appropriate. 

• Safeguard clients appropriately and escalate concerns in line with policy. 

• Refer and signpost to additional support services where required. 

2. Stakeholder and volunteer engagement 

• Engage with stakeholders and partners to develop networks and identify job, training, education and work experience opportunities for clients. 

• Support outreach initiatives by developing and maintaining relationships with partners (e.g. referral partners, training providers, employers and professional bodies) 

• Advocate on behalf of clients to address specific barriers to employment or accreditation. 

• Collaborate with colleagues responsible for employer and partner engagement to match clients to appropriate opportunities. 

• Liaise with volunteers to source additional expertise and mentoring opportunities for clients. 

• Represent Breaking Barriers at occasional events or meetings as required. 

3. Monitoring, Reporting & Administration 

• Maintain accurate, timely and detailed client records on the CRM system. 

• Track and report on client progression against agreed milestones and KPIs. 

• Ensure documentation and evidence are completed in line with reporting requirements. 

• Complete enrolment and administrative processes efficiently. 

• Support monitoring and evaluation processes to inform service improvement. 

4. Cross-Organisational Collaboration & Integrated Working 

• Work closely with colleagues across all functions to ensure seamless client journeys, aligning support, avoiding duplication and maintaining clarity of progression plans. 

• Share knowledge of sector pathways, labour market developments and client trends to inform service development and team learning. 

• Contribute to service development as the service redesign evolves.

• Participate actively in team meetings, case reviews, reflective practice sessions, appraisals and inductions, contributing to strong team relationships and continuous service improvement. 

• Take advantage of training and development opportunities to build new skills and share knowledge across teams. 

• Foster a collaborative, solution-focused team culture. 

Person specification: 

Essential Criteria 

Experience 

• Experience providing one-to-one advice, guidance or support, ideally within employability, education, refugee support or a related field 

• Experience delivering or co-facilitating group sessions, workshops or training. 

• Experience working toward defined targets, outcomes or deadlines in a structured environment. 

• Understanding of barriers faced by refugees and people from forced migration backgrounds in accessing employment. 

• Experience maintaining accurate records, whether using a database, CRM or equivalent system. 

• Understanding of safeguarding principles and how to respond appropriately to concerns. 

Essential Skills & Abilities 

• Ability to support people in planning and taking steps toward a goal, with clarity and follow-through. 

• Comfortable facilitating groups and engaging diverse audiences. 

• Strong interpersonal skills and ability to build trust with people from varied backgrounds. 

• Good organisational skills and ability to manage multiple priorities. 

• Proactive and solution-focused approach to problem-solving. 

• Clear written and verbal communication skills. 

• Able to work collaboratively across teams and with external partners or stakeholders. 

• Attention to detail and administrative accuracy. 

• Adaptable and open to working in an evolving service environment. 

Desirable Experience 

• Lived experience of seeking sanctuary or forced migration to the UK. 

• Experience in refugee support, employment services, education or a related field. 

• Familiarity with UK labour market pathways, sector training routes or professional requalification processes. 

• Experience working alongside volunteers, mentors or external partners. 

• Ability to speak an additional language relevant to the client group. 

Other Requirements 

• Commitment to Breaking Barriers’ mission and values. 

• Eligibility to work in the UK. 

• Willingness to travel between offices and partner locations as required. 

• Occasional evening or weekend work (TOIL provided). 

If you meet most, but not all of the criteria, we’d still like to hear from you! 

Other considerations: 

• As part of our safeguarding commitment to our clients, we carry out pre-employment checks to ensure that successful applicants are suitable to work with adults at risk. These include criminal record disclosure, obtaining references and verifying a candidate’s identity and right to work in the UK 

• Breaking Barriers is committed to protecting an adult’s right to live in safety, free from abuse and neglect and for their views, wishes and beliefs to be fully taken into account when deciding action 

• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief 

• Breaking Barriers particularly welcomes applicants with experience of seeking asylum and/or a refugee background 

• Some travel between our different areas of operation will be required

Are you passionate about supporting and transforming the lives of people who are experiencing homelessness in Hammersmith & Fulham?  

About the role

We are looking for a Project Worker to join our Hammersmith & Fulham Supported Accommodation Pathway. These services support adults with a range of needs who are preparing for more independent living.

In the role of Project Worker, you will support clients on their journey toward increased independence. You will manage a caseload of residents, helping them develop the skills and confidence required to move on to appropriate longer‑term or independent accommodation. The role focuses on empowering residents to build on their strengths, develop practical life skills, and maintain independence in the community.

Working in this role, your key responsibilities will be to:

• Work with clients to identify their personal aims and ambitions and work towards achieving them.
• Provide practical and personal support to clients in an approachable, caring and person-centred way.
• Work as part of a dedicated team to provide safe, high quality, positive and inclusive service to clients.
• Complete administrative records relating to client work, housing management and health and safety. 
• Work on a weekly shift rota including early and late shifts, weekends and bank holidays.

About you

This role will suit people with: 

• An understanding of the issues faced by homeless or vulnerably housed people – you may have had personal experience of homelessness yourself. 
• Experience of helping vulnerable people to identify personal goals and supporting them through a process of change. 
• Good interpersonal and listening skills, to establish effective working relationships with clients. 
• An enthusiasm to learn and work with clients with a holistic, person-centred approach. 

Above all we are looking for inspirational individuals who have a genuine desire to support people to transform their lives, and who will be committed to our Recovery Ethos.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing Date: 10am on 8 April 2026

Interview and assessment date: TBC

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Work Place
• Great Pay and Other Benefits

We are seeking an exceptional leader who can act as a credible spokesperson and ambassador for the Catholic Union, building trusted relationships across the Church, parliament and wider society and helping to grow the Catholic Union’s influence and engagement in the years ahead.

Founded in 1870, the Catholic Union of Great Britain brings Catholic laity and Catholic social teaching to the public square across England, Wales and Scotland. Working in partnership with dioceses, parishes, MPs, MSPs, MSs, peers and Catholic organisations, our vision is of a society in which Catholic laity are informed, equipped and encouraged to engage in public life.

Our work is shaped by three key themes: engagement, education and encouragement. Through these we foster informed participation in public debate, help Catholics and the wider public understand contemporary social and political issues through a Catholic lens, and inspire greater confidence for Catholics to contribute to civic and community life.

In recent years the Catholic Union has developed from being largely volunteer-led into a more professional and strategically focused organisation, strengthening relationships across the Church and wider society. Our Weekly Briefing, now read by around 6,500 people each week, has become a key channel for parliamentary reporting, Catholic news and reflection.

As Director, you will lead the Catholic Union at an exciting moment in its development. You will represent the Catholic Union publicly, strengthening relationships with bishops, diocesan leaders, parliamentarians and Catholic organisations. You will act as a trusted ambassador for the Union, grow our channels of influence and engagement, and work with Trustees, Council and a small experienced team to support the organisation’s continued development.

If you are inspired by the opportunity to serve as a public voice for a respected Catholic organisation and help foster thoughtful dialogue and engagement in public life, we would love to hear from you.

For more information, please see the job pack attached. Closing date 10th April.