Repairs and maintenance manager jobs

As Homelessness Support Worker, you will deliver high-quality, structured, person-centred support to companions in supported housing, enabling them to build independence, achieve planned outcomes, progress along a clear pathway and successfully move on to independent living. The role is responsible for coordinating and managing each individual’s support plan, ensuring all interventions are outcome-focused and aligned to progression goals. 

The role is also responsible for ensuring all support activity is clearly evidenced in line with Supported Housing (Regulatory Oversight) Act 2023 requirements, including accurate, timely and outcome focused recording on our case management system, and for maintaining high standards of professional practice. In addition, the role includes housing management responsibilities, ensuring companions understand and meet the requirements of their licence agreement, maintain their accommodation, and that repairs and maintenance issues are appropriately escalated.

About the role:

Real change rarely happens in a straight line. At our Ashley Road project, you’ll work alongside people who have experienced homelessness, trauma and multiple disadvantage, offering the consistency, practical support and belief that can help them begin moving forward.

As a Project Worker, you’ll hold a caseload and build purposeful, trusting relationships with clients. You’ll complete assessments, develop person-centred support and safety plans, and help people identify goals that feel meaningful and achievable to them. This could include supporting someone to improve their health, address substance use, manage their accommodation, strengthen their daily living skills or reconnect with services and opportunities in their community.

You’ll be there when situations become challenging, responding calmly to risk, safeguarding concerns and periods of crisis while continuing to recognise each person’s strengths and potential. Working closely with colleagues and external partners, you’ll advocate for clients, coordinate joined-up support and help remove the barriers that have previously prevented them from accessing the help they need.

This is a hands-on and varied role where no two days will look the same. Alongside direct support, you’ll contribute to the safe and effective running of the accommodation, maintain clear and accurate records and help create an environment where clients are treated with dignity, respect and hope. You’ll also receive ongoing training, reflective practice and development opportunities to strengthen your skills and build your future career within SHP.

The working rota for this post is Monday - Friday, with no weekend shifts. The rota will consist of a mixture of earlies (8am - 3.30pm) & lates (3pm - 10.30pm).

About you:

• You know how to meet people where they are, building trust with people who may be facing homelessness, mental health challenges, substance use, trauma or other complex needs.
• You bring patience, creativity and warmth to your work, especially when someone has been let down by services before or needs time to feel safe accepting support.
• You’re confident holding a caseload, but you never lose sight of the person behind the support plan — their strengths, choices, goals and hopes for the future.
• You understand that progress rarely happens through one service alone, and you’re ready to work closely with health, social care, housing and criminal justice partners to help people get the right support.
• You believe recovery looks different for everyone, and you’re motivated by helping people build confidence, independence and a more stable life at their own pace.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 9th August at midnight

Interview date: Tuesday 18th August online via Microsoft Teams

Please note there will be a second stage interview in service in Islington for suitable candidates. 

This post will require an Enhanced DBS check (processed by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. 

Operations Manager – Responsive Repairs

The Operations Manager – Responsive Repairs is the operational lead for responsive repairs services within the Asset Delivery function and is responsible for the end-to-end delivery, performance and continuous improvement of responsive repairs across the organisation. Reporting to the Head of Asset Delivery, the postholder provides operational leadership and strategic oversight of Local Space's Responsive Repairs, Voids, Legal Disrepair and Insurance, and Healthy Homes services, ensuring they are customer-focused, efficient, compliant and deliver excellent outcomes for residents.

The role is accountable for delivering high-performing repairs services that meet organisational objectives, statutory, regulatory and contractual requirements while driving value for money, service improvement and operational excellence. The postholder will lead the organisation's response to legal disrepair, insurance claims, damp and mould, and compliance with Awaab's Law, ensuring risks are effectively managed and robust assurance is provided to the Executive Management Team, Committees and Board. Holding responsibility for significant operational budgets, regulatory compliance and legal risk exposure, the Operations Manager plays a key role in shaping and improving service delivery.

Leading a team of Contracts Surveyors and Asset Delivery Officers, the postholder will provide strategic direction, performance management and professional leadership across multiple service areas. They will ensure contractors and internal teams are held accountable for delivering high-quality, timely and cost-effective repairs and void services through effective contract management, performance monitoring and robust financial controls. The role includes leading contractor performance reviews, overseeing procurement and re-procurement activities where required, validating invoices, and ensuring compliance with audit and governance requirements.

The Operations Manager will oversee the management of legal disrepair cases and insurance claims, ensuring early intervention strategies are in place to minimise legal and financial exposure. Working closely with legal advisers and insurers, they will provide witness statements, attend court where necessary, embed lessons learned into operational practice, and produce assurance reports on emerging trends, risks and mitigation measures.

As the organisational lead for Healthy Homes, the postholder will ensure effective management of damp and mould cases, full compliance with Awaab's Law, timely inspections and remedial works, accurate regulatory reporting, and the identification of trends and root causes to inform future asset investment and maintenance strategies.

The role is responsible for managing and monitoring budgets across Responsive Repairs, Voids, Disrepair and Insurance, Healthy Homes, Out of Scope Works, Fencing, Tree Maintenance, Renewals and Replacements. The postholder will ensure strong financial governance, contribute to long-term financial planning and zero-based budgeting, identify cost drivers and opportunities for efficiencies, and demonstrate value for money across all areas of responsibility.

Working collaboratively across the organisation, the Operations Manager will monitor operational performance against key performance indicators, analyse service data, develop improvement plans where performance falls below target, and ensure accurate reporting to senior leaders. They will manage operational risks, maintain data integrity across housing and asset management systems, support regulatory inspections and audits, and provide assurance regarding compliance, operational performance and service delivery.

The postholder will champion an outstanding customer experience by ensuring repairs-related complaints are resolved effectively, learning from customer feedback to improve services, supporting vulnerable residents, and working collaboratively with colleagues to deliver positive resident outcomes. They will build and maintain effective relationships with tenants, resident groups, local authority partners, contractors, consultants, legal advisers, insurers and regulatory bodies, representing the organisation professionally and promoting collaborative working.

The Operations Manager will deputise for the Head of Asset Delivery when required, providing operational leadership, supporting strategic decision-making and representing the Asset Delivery function at senior internal and external meetings. Through effective leadership, innovation and a commitment to continuous improvement, the postholder will ensure Local Space delivers a responsive, compliant and customer-focused repairs service that supports the organisation's mission of providing safe, secure, high-quality homes and foundations for successful lives.

Are you an experienced Procurement Manager or Category Manager with proven procurement experience in construction, asset management or property services?

We have two fantastic opportunities for experienced procurement professionals to join our Procurement team at SNG (Sovereign Network Group) as Category Managers, supporting our Property Services and Development directorates.

Based from our offices in Basingstoke or Wembley, this is a great opportunity to combine home and office working to ensure a positive work / life balance. Occasional travel to other offices may be required, and there will be a requirement to attend our Basingstoke office once a week for team days.

The Role

As a Category Manager, you'll play a pivotal role within our team, delivering a number of strategic and priority sourcing projects, collaborating with stakeholders to develop category plans and identify opportunities, supporting occasional operational procurement requirements, and maintaining procurement compliance. You'll support one of the following business areas:

• Property Services (Asset Management and Estate Services)
• Development (Main Contractor and construction consultancy)

Main responsibilities include:

• Overseeing nominated category areas, suppliers and contracts to develop strategic procurement solutions to deliver efficiencies and benefits to the business
• Delivering an agreed portfolio of sourcing projects from end-to-end, ensuring outcomes represent value for money, meet timelines and facilitate high standards
• Maintaining compliance with the public procurement rules on individual projects and throughout the overall category portfolio
• Leading supplier engagement and sourcing activity throughout the tender process, during the contract life cycle and for the overall category
• Building strong relationships with internal stakeholders to understand business plans and objectives as well as any challenges, opportunities and identifying any risks
• Undertaking market research, on suppliers, markets, frameworks, etc. to actively support own procurement projects
• Ensuring all expenditure is identified with routes to market being clearly defined
• Identifying areas where procurement can add measurable value in terms of sourcing exercises, onward effective supplier management and strategic procurement

What we're looking for

You should have demonstrable experience within a similar role in procurement, ideally with knowledge of relevant category areas, such as Development / Construction, Property Services, Asset Management or Hard FM. You'll also need:

• Strategic procurement category management expertise, evidencing the use of data and analysis to drive decision making.
• Practical experience of carrying out tenders and competitions in accordance with the public sector procurement rules
• Excellent stakeholder management skills with proven ability to engage and influence others to deliver the best outcomes
• Experience in supplier relationship management, ensuring value for money deals with suppliers who are committed to delivering a high service to SNG, and managing the commercial performance of procurement contracts
• An agile approach with high attention to details and ability to work successfully on multiple projects at different stages, effectively prioritising tasks
• An understanding of the Procurement Act 2023 and PCR 2015 is relevant and beneficial to this role
• Experience of working for a registered social housing provider, local authority or similar public sector body, and/or a provider of repair, maintenance or facility management services, or a developer of new homes, would be advantageous

The Winchester Beacon has been supporting individuals experiencing homelessness for almost forty years. The organisation provides a safe and welcoming accommodation for up to 22 individuals, 365 days a year, 24 hours a day across 4 sites. Residents receive personalised support through regular one-to-one meetings with a Support Worker to plan steps towards positive change and independent living.

Role Description

This 0.6 part-time hybrid role of Facilities Manager is based in Winchester with some flexibility for remote work. The Facilities Manager will oversee the maintenance, safety and functionality of the organisation’s main site and off-site residences. Responsibilities include coordinating repairs and maintenance, managing contractors, ensuring compliance with health and safety regulations, and performing regular site inspections. The role also involves maintaining records, managing budgets related to facilities, and collaborating with staff and stakeholders to ensure a safe and welcoming environment.

Qualifications

• Knowledge of facilities maintenance, including performing inspections, coordinating repairs and engaging with contractors.
• Understanding of health and safety regulations and compliance requirements.
• Strong organisational and budget management skills to effectively oversee resources and documentation.
• Ability to communicate effectively with both internal teams and external stakeholders.
• Experience in managing multiple sites and troubleshooting facility-related issues is advantageous.
• Self-motivated, with the ability to work independently and in a hybrid work environment.
• A commitment to supporting individuals experiencing homelessness and knowledge of housing-related services is a plus.

Put simply, there is nowhere else quite like it. Seven acres of park, playgrounds and Grade II listed community buildings, tucked into the heart of Bloomsbury, dedicated entirely to children and families and where no adult can enter without a child.

It has been this way since 1936 and our jobs and potentially yours, as our new Head of Estates, is to protect this sanctuary for children and young people for generations to come.

This isn’t your average Head of Estates role – it’s a role for someone that cares deeply about their work and someone who will thrive on the prospect of developing and protecting this iconic space for children and young people. The prospect of being able to see the tangible impact of your work in bringing joy to thousands of children and families across London, will hold huge appeal.

What you’ll be doing:

• Overseeing the day-to-day compliance, management and maintenance of our park, playgrounds, sports facilities, and Grade II listed buildings.
• Leading a small, multi-skilled Grounds and Facilities team — recruiting them, developing them, and building a culture they're proud to be part of.
• Overseeing contractors and capital works, from routine repairs to major building projects. 
• Sitting on the Senior Management Team to shape the charity's strategic plans.
• Looking after a grounds and facilities budget of c.£400K.
• Acting as one of four Designated Safeguarding Leads, because looking after this site 
means looking after the children in it.
 

Who we’re looking for:

• An inspiring leader, capable of galvanising and getting the best out of our small but agile team – you’ll thrive on managing people, seeing your team as your greatest asset.
• A systems person, who knows that quality systems and structures are key to consistent, high quality facility management
• Someone who sees the bigger picture but also knows how to balance this with a hands on operational approach when needed.
• Someone with an exceptional attention to detail – you’ll see things that others don’t, set standards at the highest level and help others understand why quality matters.
• An experienced facilities professional, capable of balancing the demands of managing a complex, public space and heritage site.
• A team player – someone with the conviction to own what they do but who also understands 
the value of working and learning from those around them.

Senior Surveyor – Property Services

Location: Southgate, London
Salary: £58,000 – £65,000 + Benefits

We are looking for an experienced Senior Surveyor to join an established Property Services team, leading the delivery of high-quality responsive repairs across the housing portfolio.

This is an excellent opportunity for a technically strong surveyor with experience in social housing to play a key role in supporting a team of Surveyors, driving service improvements, resolving complex repair issues and ensuring residents receive an outstanding customer experience.

The Role

Reporting to the Regional Property Manager, you will provide technical leadership and support to the Responsive Repairs team, ensuring repairs are accurately diagnosed, delivered within agreed timescales and completed to a high standard.

You will work closely with internal teams, contractors and stakeholders to manage complex repair cases, disrepair matters and building defects while ensuring works are delivered safely, efficiently and within budget.

Key responsibilities include:

• Providing technical guidance to Surveyors on complex repairs, building defects and diagnostic solutions.

• Supporting and developing the Responsive Repairs team to deliver a consistent, customer-focused service.

• Managing contractor performance and building effective working relationships to improve service delivery and value for money.

• Monitoring Surveyor workloads, productivity and repair quality to ensure performance targets are achieved.

• Using the NHF Schedule of Rates (SOR), basket rates and technical knowledge to accurately scope and validate repairs.

• Assisting with complaint resolution, disrepair cases and complex building issues.

• Producing regular performance reports and identifying trends to drive continuous service improvement.

• Managing expenditure within agreed budgets and ensuring works are referred appropriately between responsive and planned maintenance teams.

• Promoting compliance with Health & Safety legislation, CDM Regulations and organisational policies.

• Participating in the Out of Hours rota when required.

About You

We're looking for someone who combines excellent technical knowledge with strong leadership and communication skills.

You will have:

• Proven experience managing or mentoring a surveying team within a responsive repairs or property maintenance environment.

• A strong background in diagnosing complex building defects and delivering responsive repairs within social housing.

• Experience using the NHF Schedule of Rates (SOR), basket rates and repair specifications.

• Sound knowledge of damp and mould diagnostics, building pathology and housing repairs.

• Experience managing contractors and driving high standards of quality, performance and customer service.

• Good understanding of HHSRS, CDM Regulations and Health & Safety legislation.

• Excellent organisational skills with the ability to manage competing priorities and make informed decisions.

• Strong communication skills, with the ability to explain technical issues clearly to residents and colleagues.

• RICS qualification (or working towards an equivalent professional qualification).

• A full UK driving licence and access to a vehicle insured for business use.

What You'll Bring

You'll be a proactive problem solver with a passion for delivering excellent customer outcomes. You'll enjoy working collaboratively, leading by example and using your technical expertise to improve services, support colleagues and help maintain safe, high-quality homes for our residents.

Successful applicants will be subject to a Basic DBS check.

SCHEME MANAGER

Are you looking for a varied, people-focused property role?

Do you want to make a real difference to a resident community?

The Trust Partnership provides management services to almshouse charities, supporting residents and ensuring high-quality property and community management. They are now seeking a dedicated and proactive Scheme Manager to oversee the day-to-day operations of a site in Southwark.

This is an excellent opportunity for someone who enjoys a hands-on, people-focused role combining property management with community support.

About you:

• Experience in housing, estate or property management
• Strong organisational and IT skills
• Confident communication skills with a professional approachable manner
• Able to work independently and manage a varied workload
• Calm, practical and resident-focused approach

About the role:

• Manage daily site operations and contractors
• Support resident wellbeing and maintain positive communication
• Ensure safety, security and high site standards
• Maintain records and support compliance and allocations

This is a varied and rewarding role where you will be responsible for ensuring the smooth running of the site, maintaining high standards of property care, and supporting resident wellbeing. 

This role is subject to a DBS check.

If you feel you have the skills and experience to be successful in this role then please submit your CV and a supporting statement via the Charisma Charity Recruitment website.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. 

Please see the JD and PS for full details. For an informal and confidential discussion about the role, please contact Sandra Smith, Senior Consultant at Charisma Charity Recruitment.

• Closing date for applications: 28th July 2026
• Interview date: TBC

Applications are being reviewed on receipt and interviews will be conducted on a rolling basis, so please apply without delay to avoid disappointment.

The Operations and Administration Manager is essential to Kalayaan’s team and to our ability to transform the lives of our clients. The role offers and opportunity to use and build skills across a range of areas with a high degree of responsibility, working with a talented and committed team. 

We have seven staff, three freelance or contract staff and 12 volunteers; four of our staff work full-time.  We are looking for a capable, positive and motivated problem solver with the experience to manage a broad range of tasks and responsibilities.

This is an exciting time to join Kalayaan in an operational and administrative role, with a range of operational change projects underway, a new database being rolled out, office redecoration about to start, and a new website ready for launch in July.

Main Purpose of the Role

The Administrator plays a key role in supporting the effective day-to-day operation of The Friendly Trust. As the first point of contact for many callers and visitors, the postholder will provide a professional, welcoming and responsive service, ensuring enquiries are handled efficiently and messages are communicated accurately. The Administrator will be responsible for maintaining effective administrative systems, managing organisational records and data, and providing high-quality administrative support to the Director, General Manager, Team Managers and Trust Officers. Through these activities, the postholder will help ensure the smooth running of the organisation and contribute to the achievement of The Friendly Trust's aims and objectives.

Key Responsibilities

Communication and Customer Service

• Act as the first point of contact for telephone enquiries, providing a professional and helpful service to service users, families, professionals and other stakeholders.
• Answer incoming telephone calls promptly, relay messages accurately and ensure enquiries are directed appropriately.
• Manage incoming and outgoing correspondence, ensuring information is communicated effectively and in a timely manner.
• Maintain positive and professional relationships with internal and external contacts.

Data Management and Reporting

• Support the Director, General Manager, Team Managers and Trust Officers in maintaining accurate records and statistical information.
• Ensure the timely and accurate input, maintenance and retrieval of information within the Trust's case management and data systems.
• Assist with the production of monitoring information, reports and organisational statistics.

Office Systems and Administration

• Develop, maintain and improve administrative systems and processes that support the efficient running of the organisation.
• Maintain electronic and paper filing systems, ensuring records are stored securely and remain accessible when required.
• Provide administrative support to managers and Trust Officers across the organisation.

Operational Support

• Assist with arranging meetings, training sessions and organisational events.
• Prepare, photocopy and distribute documents, agendas, leaflets and other materials required for service delivery and organisational activities.

Building, Facilities and Resources

• Support the General Manager in coordinating building maintenance, repairs and equipment servicing.
• Liaise with landlords, contractors and suppliers as required.
• Help maintain office resources and equipment.

Financial Administration

• Undertake routine financial administrative duties, including processing invoices and highlighting any discrepancies or concerns to the General Manager.

Quality, Compliance and Sustainability

• Support the maintenance of accurate organisational records and compliance with organisational policies and procedures.
• Contribute to environmentally sustainable working practices across the Trust.

Other Duties

• Undertake any other duties commensurate with the role as reasonably required

Person Specification

Essential Skills and Experience

• Excellent verbal, written and interpersonal communication skills, with the ability to communicate clearly, professionally and sensitively with Service Users, family members, colleagues and external agencies.
• Strong administrative, organisational and customer service skills, with the ability to manage a varied workload, prioritise competing demands and respond effectively to changing priorities.
• Excellent attention to detail, with the ability to maintain accurate records, handle confidential information appropriately and comply with data protection requirements.
• Confident and competent user of Microsoft 365, databases and other IT systems, including experience of data entry and maintaining electronic record systems.
• Ability to work independently using initiative, whilst contributing effectively as part of a team.
• Positive, flexible and proactive approach to work.
• Empathy, patience and the ability to work sensitively and respectfully with vulnerable people and individuals from a wide range of backgrounds.
• Commitment to equality, diversity and inclusion, professional standards and The Friendly Trust's values.

Desirable Skills and Experience

• Experience working within the charity, voluntary, health or social care sectors.
• Experience of handling front-line enquiries, telephone calls, reception duties or other customer-facing services.
• Knowledge of issues affecting people with learning disabilities and their families.
• Knowledge of welfare benefits, financial administration or related support services.
• Experience of using case management, CRM or client record systems, including CASPAR Gov or similar software.
• Experience of producing reports, statistics and monitoring information.
• Experience of coordinating office systems, administrative processes or facilities management.
• Knowledge of information governance, records management and basic financial administration, including invoice processing and record keeping.
• Good record of punctuality, reliability and attendance.

Personal Attributes

• Professional, trustworthy and dependable.
• Solution-focused, adaptable and committed to continuous learning.
• Able to remain calm and professional when handling sensitive or challenging enquiries.
• Committed to supporting The Friendly Trust's mission, values and person-centred approach.

Housing Management Worker (Floating)

This is an opportunity for someone compassionate and driven to make a real impact, supported by training and reflective practice.

Location: Middlesbrough (NE)

Salary: £26,436 per annum

Closing Date: 26 July, 2026

Employment Type: Permanent

Hours per week: 37.5

About the Role

Are you looking for a role where you can make a lasting impact? Join us and support people with complex needs to maintain their tenancies, build independence, and achieve the goals that matter most to them. You'll manage a caseload of clients, provide practical aand emotional support, and connect people with the services and opportunities they need to thrive.

We're looking for a proactive, relationship-focused professional with experience supporting vulnerable people, strong safeguarding awareness, and the confidence to manage both housing and support responsibilities. You'll work collaboratively with partners, promote positive outcomes, and help ensure safe, well-managed accommodation for our clients.

In return, you'll join an inclusive, values-driven organisation that believes in people's potential and invests in your development through training, support, and career growth opportunities.

Please note that this job opportunity is offered as a full-time (37.5 hours per week), permanent role.

In this role, you will:

• To interview and assess clients to help sustain their settled accommodation.

• Following initial assessment to go through a programme of work with clients accepted to cover accommodation needs, independent living skills, support with work and learning and social and emotional issues.

• Support clients through a programme of regular visits. These may include support and advice, or more structured life-skills training as required.

• To be available to deal with clients who need help or advice, either by phone or on a drop-in basis.

• To create a package of support around the client, signposting where appropriate.

• To be available to represent Depaul UK at meetings concerning move-on accommodation and to provide updates to all professionals involved with the client.

• To co-ordinate and ensure a smooth transition when supported or alternative accommodation has been found.

• To keep clear and relevant records and statistics, and to ensure good communication with the project workers and project evaluators.

• To make a positive contribution to team meetings, case management meetings and contribute to any policy reviews and consultations.

• You will ensure the safety and wellbeing of clients in the service, including using Safeguarding and emergency alert procedures as applicable.

• You will advise all prospective or new tenants/residents of their rights and responsibilities under their tenancy/license agreement.

• You will be responsible for ensuring that repairs are undertaken to a high standard, within an appropriate time frame and represent value for money.

• You will be responsible for ensuring that accommodation units are well maintained.

• You will prepare short reports on arrears, voids and repairs for the service manager, DePaul’s central services and commissioner meetings as required.

• You will be responsible for ensuring that all common parts and grounds of Depaul managed properties are in good maintenance order and adhere to Depaul Health and Safety requirements.

• You will be responsible for maintain Health and Safety standards in the premises and a point of information for clients regarding Health and Safety.

• You will facilitate the fair allocation of letting accommodation in accordance with DePaul’s Policy and Procedures.

• You will maximize collections of rents and service charges and hold responsibility for the accurate reporting of rental income, voids, and allocations to DePaul’s finance team.

• You will consult with local Housing Benefit Teams, Social Service Departments, or other authorities regarding individual rental income claims.

• You will work proactively with keyworkers and clients to develop personal payment plans to support clients not to incur rental debt.

• You will be the first point of contact for landlord queries and contractors.

• You will support the resolution of disputes between occupants and/or neighbours.

• You will be responsible for the maintenance of records which support the efficient housing management e.g. repairs and maintenance, lettings, ASB etc.

• To work in a manner that promotes positive teamwork.

• To take part in a rota of staff cover for drop in and programmed sessions as required.

• Demonstrate a commitment to client involvement by advocating client involvement opportunities, for example by actively promoting the Voice of Depaul to clients and holding residents’ meetings.

About You

To conduct this role we are looking for the following from you in terms of experience, skills and competencies.

• A commitment to the ethos and values of Depaul including the organisation’s values, policies, and procedures.

• Able to work on own initiative but at same time able to exercise sound judgement in knowing when to consult with peers and clients to meet the service KPI’s.

• A clear understanding and ability to implement risk management, information sharing and data security arrangements.

• Awareness of and commitment to equal opportunity and diversity practise.

• Demonstrate ability to use IT to a level which will enable high quality reporting to be conducted.

• Experience of working with people who are categorized as high risk or have high needs or have complex needs such as mental health issues, drug and alcohol misuse, domestic violence and offending behavior. (this list is not exhaustive)

• Knowledge of, or capacity and willingness to learn about housing management.

• Able to demonstrate a clear understanding of safeguarding requirements and professional boundaries.

What You’ll Receive

· Tailored training and development

· Flexible working options where suitable

· 26 days annual leave, rising with service

· Family friendly leave policies

· Pension scheme with employer contributions up to 7%

· Employee Assistance Programme with 24/7 GP access

· Discounts across retail, travel, food, fitness and more

· Cash health plan for you and your family

· Death in service benefit

· Access to legal and practical support

Safer Recruitment

Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.

About Depaul UK

In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.

What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.

As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

About the role:

Every woman deserves to feel safe where she lives — especially at night.

Our Camden Women’s Complex Needs Services provide accommodation and support for women who have experienced homelessness, trauma, Violence Against Women and Girls, and multiple disadvantage. Many of the women we support have lived through unsafe relationships, instability, exclusion, and services that have not always felt safe, consistent or trustworthy. This role is about helping to change that.

As a Night Concierge, you will be a calm, steady and reassuring presence in the service overnight, helping to create an environment where women can rest, recover and feel secure in their accommodation. You will be the first point of contact during the night, responding to residents with warmth, respect and clear boundaries, while helping to maintain the safety, dignity and stability of the building.

Your night to night work will include managing access to the service, carrying out regular building checks, responding to incidents or emergencies, reporting repairs or safety concerns, and escalating risks where needed. You will also support women with immediate practical or wellbeing needs overnight, using active listening, de-escalation skills and a trauma-informed approach to respond calmly and proportionately when someone is distressed, anxious or in crisis.

This is not a full casework role, but your work will make a real difference to the women living in the service. The way you record concerns, share information and provide clear handovers will help the wider team respond to risk, maintain continuity of support and ensure women continue to feel safe, respected and held. You will also be joining SHP at an exciting time, with access to training, reflective practice and development opportunities to support your confidence, learning and longer term career progression.

We are ideally looking for one person who can work all three required nights (Saturday, Sunday and Monday 8pm-8:30am) but we would be open to considering a job share for the right candidates. 

**This role is open to women only. This is an occupational requirement under Schedule 9, Part 1 of the Equality Act 2010 due to the nature of the service and the needs of the women we support.

About you:

• You understand why women-only, trauma-informed and gender-informed services matter, and you bring empathy, steadiness and respect to your work with women who may have experienced homelessness, domestic abuse, exploitation, trauma or other forms of harm.
• You are calm, alert and confident when working overnight, including when responding to distress, conflict, incidents or emergencies. You know how to hold boundaries without becoming cold or punitive.
• You communicate clearly and respectfully, with good listening and de-escalation skills, and you can build professional relationships that help residents feel safe while maintaining the expectations of the service.
• You can work independently, use sound judgement and know when to act, monitor or escalate concerns, including safeguarding, health and safety, building security or welfare concerns.
• You are organised and reliable, with the written and IT skills needed to record incidents, resident contact, actions taken and handover information clearly, accurately and in line with confidentiality and data protection requirements.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 26th July at midnight

Interview date: Wednesday 5th August online via Microsoft Teams 

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted or progressed.

Looking for a role where your work genuinely matters? We’re on the hunt for a reliable and detail-focused cleaner to help keep our busy clinical and centre spaces spotless, safe, and welcoming for everyone who walks through our doors.

Location: Hove
Hours: 10 hours per week, Monday to Friday, from 4pm
Pay: From £7,270.12 per year (£27,262.95 FTE)

Why You'll Love Working With Us

We believe in looking after our people just as much as our environment. Here’s a taste of what benefits you’ll enjoy:

• Supportive, family-friendly benefits to help balance life and work
• Generous pension with up to 5% employer contribution through Aviva
• Extra day off for your birthday plus long-service recognition rewards
• Access to thousands of discounts via Blue Light Card
• Even more great benefits to discover when you join us

What You’ll Be Doing

In this essential role, you’ll ensure our facilities remain clean, hygienic, and compliant with high clinical standards. You’ll work closely with the Operations Manager and play a vital part in maintaining a safe environment for staff and visitors alike.

Your day-to-day will include:

• Keeping all areas clean, tidy, and well-maintained
• Adhering to strict cleanliness and infection control practices
• Supporting a safe and welcoming atmosphere throughout the centre

If you take price in a job well done, understand how important cleanliness is in a healthcare setting, we'd love to hear from you!

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Waking Night Support Worker to play a pivotal role in our Brent MH Accomodation 

Sounds great, what will I be doing?

As a Night Support Worker, you will play a vital role in creating a safe, supportive, and welcoming environment for our service users. You will provide immediate support to individuals experiencing crisis situations, ensuring they receive appropriate assistance and access to emergency services where required. Working calmly and professionally, you will respond to out-of-hours enquiries, offer first-contact advice, and treat all service users with dignity, respect, and compassion, even in challenging circumstances.

You will be responsible for maintaining the safety, security, and smooth running of the building during night shifts, including carrying out regular health and safety checks, monitoring CCTV and alarm systems, conducting building patrols, and responding appropriately to emergencies such as fire alarms or other incidents. The role also includes recording maintenance issues, supporting the upkeep of the premises, completing cleaning duties, and ensuring all project records are maintained accurately in line with procedures. Working closely with management and on-call support, you will help ensure policies and procedures are followed while contributing to a safe and positive environment for both service users and colleagues. Additionally, you may support wider organisational objectives through collaboration on service development opportunities and the retention of existing services.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

We are looking for someone who is passionate about delivering excellent customer service and supporting people with mental health needs in a care or supported housing environment. You will have a good understanding of health and safety within a registered care home setting and be confident in maintaining a safe, secure, and welcoming environment for service users. The successful candidate will have knowledge of housing management, including maintenance and repairs, and be able to accurately maintain records, follow established policies and procedures, and use computer-based systems to document work and client information.

You will have experience of working with individuals experiencing mental health challenges and a good understanding of the signs, symptoms, and treatments associated with mental illness, enabling you to identify changes in a service user's wellbeing and take appropriate action. A strong commitment to Equality, Diversity and Inclusion is essential, alongside an understanding of safeguarding responsibilities and the ability to respond appropriately to concerns. Above all, you will be a compassionate, reliable, and professional individual who is committed to supporting vulnerable people with dignity, respect, and person-centred care.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.