• Are you looking for volunteer roles ?

    Go to volunteering section

202

Resource officer jobs in angel, greater london

Job Alerts On

Get job alerts sent straight to your inbox.

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

You can manage your job alerts by clicking here:

Closing in 6 days
Public Sector, London Wall (Hybrid)
£28k - 30k per year
Posted 2 days ago
Closing in 4 days
Friends of the Earth, England (Hybrid)
Regional £30,866 - £33,964, London £34,358 - £37,456 per annum
We’re seeking an enthusiastic web and editorial officer with excellent writing and editing skills and an audience-first approach.
Posted 3 days ago
Council for Dance, Drama and Musical Theatre, London (On-site)
£60,000 - £70,000 per year
Posted 1 day ago
The Stuart Low Trust, Islington (Hybrid)
£37,336 per year
Coordinating a creative activities programme that promotes social inclusion and wellbeing in North London with an award-winning charity.
Posted today
Closing tomorrow
Ambitious about Autism, N10 3JA (Hybrid)
£31,677 - £38,615 per year (depending on skills and experience)
Posted 2 weeks ago
London District of the Methodist Church, SW1H, London (Hybrid)
£35,000 per year FTE (salary will be pro rata this amount)
Posted 1 week ago
London Transport Museum, Central London (Hybrid)
£95,000 per year
Posted 2 weeks ago Apply Now
Closing in 5 days
Council for At-Risk Academics (Cara), London (Hybrid)
£36,062 per year
Posted 3 weeks ago Apply Now
Closing in 6 days
Battersea Dogs & Cats Home, Battersea (Hybrid)
£33,233 per year
Posted 1 week ago
ScreenSkills, London (Hybrid)
£33,000 - £38,000 per year depending on experience
Posted 2 weeks ago Apply Now
Closing in 3 days
Harris Hill Charity Recruitment Specialists, London (On-site)
£30k - 35k per year
Posted 5 days ago Apply Now
Page 5 of 14
London Wall (Hybrid) 0.99 miles
£28k - 30k per year
Permanent
Job description

Customer Services Officer


Central London (1 day per week in the office)
Permanent role | £28,000 – £30,000 per annum (depending on experience)

Goodman Masson are delighted to be parterning exclusively with a long-established not-for-profit organisation who are seeking a passionate and professional Customer Services Officer to join their friendly and supportive Customer Services team in Central London.

This is a fantastic opportunity to make a genuine difference by supporting members of the public with a wide variety of legal enquiries — providing accurate information, signposting them to the right services, and ensuring every interaction is handled with care, empathy, and professionalism.

What You’ll Be Doing

  • Handling a high volume of inbound calls, emails, and online enquiries from members of the public.
  • Listening carefully and identifying how best to support each caller — whether by providing information, guidance, or signposting to external organisations.
  • Providing clear, accurate, and timely information using a range of internal systems and resources.
  • Assisting users with technical support for online services and maintaining accurate records in the organisation’s database.
  • Responding to a variety of correspondence across multiple channels — phone, email, webchat, social media, and post.
  • Managing sensitive and sometimes complex enquiries with patience and understanding.
  • Staying up to date with organisational changes and developments to ensure advice remains accurate and relevant.

What We’re Looking For

  • Proven call-handling or contact centre experience, ideally in a busy, high-volume environment.
  • Exceptional communication skills — you’re calm, clear, and confident whether speaking to the public or writing emails.
  • Strong IT and administrative skills, including proficiency with databases and Microsoft Office.
  • A team player with excellent attention to detail and the ability to manage competing priorities.
  • Empathetic, resourceful, and customer-focused, with a genuine passion for helping people.

The Offer

  • Salary: £28,000 – £30,000 (depending on experience) plus pension and other benefits
  • Contract: Permanent, 5 days a week
  • Hybrid working: 1 day per week in the office (Central London)
  • Join a dedicated, welcoming team that handles a large volume of varied public enquiries each day — all with a shared mission to provide exceptional service and support to the community

The main focus of this role is handling a high volume of incoming calls.

If you’re interested, please send over your updated CV, making sure to clearly highlight your call-handling experience under each relevant role — in bullet point format.

It’s important that this experience isn’t just summarised in your profile or overview section — the hiring team specifically wants to see detailed examples of managing and redirecting a high volume of calls within each position you’ve held.

The organisation are looking to start this candidate immediately so please do send your updated CV to my email address atas soon as you can to maximise your chances of being selected for interview which will be via Microsoft Teams.

Posted on: 09 October 2025
Closing date: 17 October 2025 at 11:59
Job ref: 159531
Tags: Advice / Information, Legal / Law