Resourcing advisor jobs

HR Advisor

We are seeking to appoint a HR advisor to join a small but very busy HR Team, working 37.5 hours per week.

The role will be home based but there will be a requirement to attend in person team meetings on a regular basis within the Preston area. 

Do you want to make a difference every day?  Do you want to contribute to change and improvement to a National Organisation?

Do you have resilience and adaptability and can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you…

Position: 6698 HR Advisor

Location: Remote (with regular meetings in the Preston area)

Hours: Full time, 37.5 hours per week, Monday - Friday

Contract: Permanent

Salary: £32,375.00 per annum

Closing Date: 26th May 2026. We reserve the right to close this vacancy early, if enough suitable applications are received.

The Role

As an HR Advisor you will be the first point of contact for HR queries providing advice and guidance to managers and employees on all employment matters.

Your role will support the HR Business partners:

• Responding to initial queries providing clear and consistent practice across a variety of settings generating management reports to monitor sickness absence, performance and employee relations.
• Supporting the HR Business Partners on HR related activities relating to organisational change including TUPE and start-ups, restructuring exercises and job evaluations.

About You

You will be educated to Level 5 CIPD and have an up to date understanding and application of employment related legislation and HR practices.

You will need:

• Experience of providing advice on complex ER matters
• The ability to build excellent relationships quickly with key stakeholders and the wider business

If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply.

In Return…

Benefits include:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Organisation

This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales.  They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences.

The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Our client is proud to celebrate diversity and create a workplace where everyone feels they belong. They are committed to being an antiracist organisation, and actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process.

You may have experience in areas such as HR, Human Resources, Personnel, People, HR Advisor, Human Resources Advisor, Personnel Advisor, People Advisor.

Please note this role is being advertised by NFP People on behalf of our client.  #INDNFP

For more than 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers.​

We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

​Brief role description:

​The CST Client Advisor will play a pivotal role in assisting clients transitioning from military to civilian life by providing tracking, referral, and job matching services.​

​Working closely with the Central Support Team (CST), the CST Client Advisor will offer advice and guidance to both clients and employers, utilising the Meganexus CRM and the CTP internet platform.

Who we are looking for: ​

​We are looking for a proactive individual with experience in advising and supporting individuals in need and empathy and understanding of the challenges ex-forces personnel face when transitioning into civilian employment.​

​You will be confident and outgoing, able to work independently, but also communicate effectively and collaborate with both internal and external stakeholders and will have strong interpersonal and influencing skills, enabling you to interact effectively with others and contribute to a diverse and dedicated team.​

​You will also need to be highly organised and proficient with IT systems, such as the Microsoft Suite and CRM platforms.

​Interested? Want to know more about the Charity? Check out our Website

​Eager to know more the role? Have a look at the Job Description attached below.

What’s in it for you? Check out our Benefits attached below.

Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date, ​Friday, 22 May 2026.

​Got questions about the role? Get in touch with the People Team.

​Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. ​If you are an internal applicant, please ensure you have made The People Team aware before applying.

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.​

​We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

​

#LI-DNI

Do you want to make a positive difference to the lives of others? 

Barnet Mencap has been helping people with learning disabilities and/or autistic adults in the London Borough of Barnet for over 50 years. We provide supported accommodation, leisure and learning activities, information, advice, and guidance, and so much more. All while being committed to equal opportunities and the safeguarding of children and adults.

We know job satisfaction, flexibility, work/life balance, and a great team are incredibly important.

So, at Barnet Mencap, in addition to offering 30 days of annual leave per year (including Bank Holidays), we have a TOIL system to allow flexible working. There will need to be face-to-face work as part of the job, but there will also be opportunities to work from home and/or have different working patterns as agreed by your manager. Any travel expenses can be claimed, at the agreed rate, for journeys that are necessary in the course of your work; and claims for additional expenses will be reimbursed in accordance with our expenses policy. We also have auto-enrolment into a pension scheme with employer contributions in place, and all staff qualify for schemes like the Blue Light Card. 

We are looking for a focused individual to join our caring, passionate, and diverse team as an Autism Advisor, as part of our well-established and successful Autism Service. 

Our Autism Advisors offer a waiting well service, working to ensure that our Hub members are offered information, advice and guidance and other appropriate support as early as possible via our workshops and groups. 

This role gives challenge and satisfaction and will suit someone that has: 

• Knowledge and awareness of issues relating to autism 

• Awareness and understanding of mental health issues 

• Excellent interpersonal and communication skills 

• Ability to work as part of a team 

• Commitment to equality, diversity and inclusion 

Please see the Job Description and Person Specification below for more information about the role. 

Applicants will need to deliver a 5-minute presentation on autism awareness specifically relating to Autistic people without a Learning Disability. 

To apply for this position, please send your CV and a supporting letter.

Closing Date:    Wednesday 13th of May 

Interviews:        Monday 18th and/or Tuesday 19th May

Barnet Mencap is committed to equal opportunities and the safeguarding of children and adults at risk.The successful candidate will be required to complete a Disclosure and Barring Service form in line with Section 115 of The Police Act 1997. 

Employee Relations Advisor

Location: London – Hybrid working (2 days per week in the office)
Contract: Permanent
Salary: £22-24 per hour via umbrella company

Make a real impact through brilliant people management

Goodman Masson are excited to be recruiting an Employee Relations Advisor to join a busy, values-led organisation delivering a high-quality, proactive HR service. This is a fantastic opportunity for an experienced HR professional who thrives in a fast-paced, customer-focused environment and is passionate about enabling managers to get the very best from their people.

You’ll be joining a large and very supportive ER Advisor Team of around 15 and partner closely with managers across the business, providing expert, pragmatic advice that drives performance, builds capability and minimises employee relations risk.

What you’ll be doing

As an Employee Relations Advisor, you’ll play a pivotal role in delivering an effective and responsive HR service. Your key responsibilities will include:

• Partnering with managers to improve people management capability and confidence
• Providing expert advice and coaching on employee relations matters, including absence, performance, wellbeing and employee engagement
• Managing disciplinary and grievance cases independently, ensuring fair, consistent and legally compliant outcomes
• Supporting organisational change projects, including restructures, consultations and redundancy processes, in line with policy and employment law
• Building strong, trusted relationships with stakeholders across the organisation to deliver practical, customer-focused HR solutions
• Working closely with HR Business Partners, Recruitment teams and external providers to deliver joined-up people solutions
• Ensuring HR policies are up to date, legally compliant and consistently applied
• Maintaining accurate HR records and systems (including iTrent) and supporting KPI reporting
• Identifying risks and gaps in ER processes and proactively recommending improvements
• Supporting establishment budget management within relevant business areas

What we’re looking for

We’re looking for a confident, credible HR professional who enjoys working collaboratively and isn’t afraid to take ownership. You’ll bring:

• CIPD qualification (or equivalent relevant experience)
• Strong technical knowledge across employee relations and employment law
• Proven experience managing disciplinary and grievance cases independently (essential)
• Housing Association experience – highly desirable
• Public Sector experience – highly desirable
• Exposure to complex ER casework (desirable but not essential)
• Demonstrable experience influencing and advising senior managers
• Excellent written and verbal communication skills
• Strong organisational and project management skills, with the ability to multitask and meet deadlines
• A proactive, solutions-focused approach and commitment to continuous improvement
• High levels of IT literacy, including advanced use of HR systems and MS Office
• Coaching qualification (desirable)

The organisation is looking for the successful candidate to start ASAP but are happy to wait up for a month notice period for the right candidate.

If you’re interested, please send your CV highlighting the relevant experience in bullet points under each of your previous roles (not just in your profile summary).

Please then email your updated CV to [email protected] as soon as possible to maximise your chance of being shortlisted for interview.

Are you passionate about creating healthier, safer communities? Do you thrive in a dynamic environment where compassion, collaboration, and innovation are at the heart of everything you do? Then Cranstoun wants to hear from you! 

At Cranstoun, we’re not just another organisation—we’re a social justice and harm reduction charity with global ambition. With a powerful vision to be a world-class leader in rebuilding lives, we empower people across the UK to overcome life’s toughest challenges through creativity, compassion, and evidence-based practice. 

Now, we’re looking for an experienced People & Culture Advisor to join our growing People team and support our mission to inspire positive change every day. 

About the Role 

As our People & Culture Advisor, you’ll play a pivotal role in supporting managers and colleagues across the organisation by providing expert HR guidance on employee relations, onboarding, performance, and wellbeing. You’ll ensure Cranstoun’s values are embedded in everything we do—from policy to practice—while championing a positive and inclusive workplace culture. 

Reporting to a People Partner, you will help shape and deliver strategic people initiatives that drive engagement and organisational success. 

Key Responsibilities 

• Provide expert advice on HR policies, employee relations, performance, and absence management. 

• Oversee complex onboarding and probation management scenarios  

• Maintain and update our HR Information System (HRIS), payroll documents, and reporting dashboards. 

• Support the management of employee lifecycle activities such as probation, flexible working, family-friendly policies and off-boarding. 

• Support People Partners with Employee Relations matters. 

• Advise on Policies and procedures, best-practice, contractual entitlements, other HR related matters employee benefits and other employee related queries. 

• Provide 1st Tier advice on people issues and 1st and 2nd Tier support with absence management 

• Support with TUPE and Restructures 

•  Monitor and implement Employment changes and updates 

• Collaborate on recruitment strategies, HR projects, and the development of new initiatives that support staff wellbeing and organisational excellence. 

 What We’re Looking For 

• CIPD Level 5 Diploma (or equivalent). 

• Proven experience in a generalist HR advisory role. 

• Solid understanding of UK employment law, HR policies, and procedures. 

• Excellent communication, problem-solving, and interpersonal skills. 

• Strong IT and data management skills, including use of HR systems and MS Office Suite. 

• Passionate about social justice and making a real difference in people’s lives. 

 Location & Flexibility 

• Wimbledon Office

• Hybrid working options available (home-based with travel to sites as needed) 

 What We Offer 

• Compatible salary

• Developmental opportunities

• A dynamic, mission-driven working environment 

• Flexible working arrangements to support work-life balance 

• Generous holiday entitlement 

• Wellbeing Day 

• Healthcare benefits 

• Ongoing professional development and training 

• The chance to truly impact people’s lives for the better 

Ready to Help Us Rebuild Lives? 

If you’re driven by purpose and ready to take your HR career to the next level with an organisation that’s creating real change, apply now to become our next People & Culture Advisor. 

At Diabetes UK, everything we do is about improving the lives of people affected by diabetes. But we know that to do our best work externally, we need to pay just as much attention to how we support, develop and engage our people internally.

That’s where this role comes in. We’re looking for a Senior Learning & Development (L&D) Advisor to join our Learning and Engagement team on a maternity cover. This is a fantastic opportunity for an experienced L&D professional who loves designing great learning experiences, partnering with managers, and helping organisations live their values through meaningful development.

This is a hands-on, influential role sitting in our Learning and Engagement team within the People and Organisational Development Directorate. You’ll work with colleagues across the charity to shape learning at both an individual and organisational level.

You’ll design and deliver engaging learning experiences (online and in person), support managers and leaders through coaching and action learning, and project manage organisation-wide learning and culture initiatives. You’ll also play a key role in embedding our Values and Behaviours framework, ensuring it’s actively used, not just talked about.

A big part of the role is working collaboratively with HR colleagues, internal stakeholders, coaches and facilitators, to identify needs, design the right solutions, and make sure learning activity has real impact.

You’ll be an experienced L&D professional who enjoys both strategic thinking and practical delivery who can confidently design and deliver engaging, inclusive learning across leadership, management and personal development. You’re comfortable facilitating groups, influencing stakeholders, and juggling multiple projects without losing sight of people’s individual needs. You’ll also recognise yourself in our values: putting people first, keeping things simple, making change happen and being driven to know more.

London Gypsies and Travellers (LGT) challenges social exclusion and discrimination, working for change in partnership with Gypsy and Traveller communities living on council caravan sites, roadside camps, in bricks and mortar housing, and those experiencing homelessness.

We offer accommodation advice and advocacy, family services and a youth mentoring programme that support hundreds of families and individuals each year. Our community development, research, policy work and campaigns are rooted in community involvement and lived experience and aim to create long-term positive change for Gypsies and Travellers across London and an end to the discrimination they face every day.

We are a small, committed and supportive team of 12 staff who seek to live out our organisational values throughout our work: Collaboration, Courage, Empowerment, Inclusivity, Equity, Community. 

LGT is an equal opportunity employer and values diversity in its workforce. We strongly encourage applications from Gypsy and Traveller communities. 

About the role

This Operations & Administration Coordinator role is a diverse and hands-on role, covering a wide range of tasks and responsibilities that are essential to the smooth, efficient running of the organisation. It's a part-time position for three days (21 hours) a week.

You will provide day‑to‑day operational coordination across IT systems, office management, finance administration and HR processes, alongside varied administrative support. Acting as a central point of contact, you will work closely with colleagues, external suppliers and advisors to ensure our working environment, systems, policies and processes are practical, compliant and support staff to do their best work.

The role works with all staff and external suppliers, particularly the Resilience Strategy Lead, Finance Officer, CEO and external IT support providers.

Please review the job description attached below for more detailed explanation of key responsibilities and requirements. 

About you

The role is ideal for someone who is adaptable, organised and enjoys problem‑solving and improving systems. You’ll be comfortable juggling multiple priorities, communicating clearly with people with different levels of technical knowledge, and working independently while staying connected to a small team.

This is a varied role and we don’t expect you to already be an expert in all of the responsibility areas. We welcome applicants with different strengths and backgrounds and there is plenty of scope to learn and develop in the role. We’ll support you to do this through supportive line-management, development opportunities and training where needed.

Although solid IT skills and knowledge are essential, this is not a technical specialist role - the emphasis is on coordination and oversight, liaising between colleagues, external advisors and technical support, and following issues and projects through to completion.

How to apply

Review the detailed Job description below. Using the 'click to apply' button, please send us your CV and a cover letter (max 800 words) addressing the questions below:

1. Why are you interested in this role with London Gypsies and Travellers?

2. What experience and skills would you bring to the role?

Please refer to the key responsibilities and person specification when preparing your application. Applications without a cover letter will not be considered.

Closing date: Monday 18 May, 23:30pm

Interviews: Tuesday 26 May (stage 1), Monday 1 June (potential stage 2)

Please note: Applicants must have the right to work in the UK. We are not accepting CVs or applications via recruitment agencies for this role. 

Can you make a real impact guiding individuals through their employment journey?

Employment Advisor
Contract type: Permanent
Working hours: Full Time - 37 hours per week
Salary: Circa £26,988 per annum
Location: Carlisle/Workington

About Us

Groundwork NE & Cumbria is a long established environmental and community charity with over 30 years of experience creating greener, healthier and more resilient places across the region. Our mission centres on Creating Better Places, Improving People’s Prospects, and Promoting Greener Living, helping communities thrive no matter the challenges they face.

We deliver hundreds of locally led projects each year, including initiatives that support young people and adults into education, training and employment, helping them overcome barriers, build life skills, and reach their full potential.

About The Role

Join our dynamic Employment Team as a dedicated Employment Advisor, supporting individuals 1:1 on their journey into work, developing action plans, building skills, and driving positive outcomes in a fast-paced, community-focused environment.

Job Purpose

Working as a member of the Employment Team you will engage on a 1:1 basis with our employment programme participants, establishing and maintaining excellent relationships to understand and meet their individual needs. You will develop personal action plans which enable movement of these people towards and into further sustainable employment. You will work in a friendly, busy employment team environment to ensure programme performance targets are consistently achieved to meet requirements of the allocated contract.

We want someone like you with the confidence to positively engage and motivate people from a wide range of backgrounds. In your role you will work closely with the local community and employers, supporting referrals onto the programme and identifying employment opportunities. You will enable participants to develop valuable work based skills and gain knowledge. Your role will require you to be supportive and understanding, be able to deal with any issues that may arise confidently. You will have strong interpersonal skills and be able to adapt them pending on what you are dealing with, communicating at different levels as key in this role.

Closing Date: Thursday 21st May 2026
Interview Details: To be confirmed after the closing date.
Please note, should we receive a high volume of applications, we may look to close the role early, therefore we recommend an early application.

Interested?

If you would like to find out more, please click the Apply button. You will be directed to our website to complete your application for this position.

This role is subject to an Enhanced Disclosure endorsed by the Disclosure and Barring Service

We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work. As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role.

At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults

This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.

GMRC is a registered charity working with adult women who are victims and survivors of sexual violence and child sexual abuse, providing independent, specialist support and promoting and representing their rights and needs.

We are looking for a qualified Independent Sexual Violence Advisor (ISVA) to join our friendly and committed team.

Your role will be to support women practically and emotionally as they go through the criminal justice system.

PLEASE NOTE

this role is restricted to female applicants under the Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010)

Overall Objectives

To work within a multi-agency setting to provide a proactive service to adult victims of sexual violence within and outside the criminal justice system to:

• Risk assess and maintain client safety
• Help clients access their rights
• Monitor and keep clients informed of case progress and provide support through the criminal justice system
• Help clients access health and other services they require
• Build ongoing relationships with loved ones of a victim/survivor engaged in the ISVA service
• Provide an information point for loved ones on the CJS

Applicants who are not yet ISVA‑qualified, but who have relevant experience working within the criminal justice system and/or sexual violence services will also be considered. In this case, the successful candidate would be supported to complete the ISVA qualification.

During the training year, the salary would be £28,000 per annum, reflecting the cost of training and supervision. On successful completion of the ISVA qualification, the salary would increase to £30,000 per annum.

The salary for a qualified ISVA would be £30,000 – £32,000, depending on experience.

If you have a trauma informed and feminist ethos and want to contribute to changing and improving the lives of survivors of sexual violence, we would love to hear from you.

Employee Benefits

• Flexible working TBC
• Generous annual leave (30 days a year exc. BH)
• Pension contributions
• Reasonable travel expenses
• Free on-site parking

#isva #independentsexualviolenceadvisor #advoacy

Money & Energy Adviser
FTE salary: £28,000 FTE
Pro rata salary: £18400 (23 hour week)
Home-based, with travel as required
23 hours per week
Fixed term maternity cover till 31 Dec 26 (subject to external funding)

About the role
This is an exciting opportunity for an experienced welfare benefits advisor with a passion for sharing knowledge and supporting vulnerable people.

This post is providing maternity cover until 31 December 2026 – or until the early return of the substantive postholder.

With around 4 in 10 beneficiaries, we support seeking help with financial difficulties, this is a pivotal role for Kidney Care UK.

You will be working remotely providing income maximisation and energy advice and support for kidney patients in the UK, supporting them to achieve better financial security. Working closely with Patient Support & Advocacy Officers, provide informed and compassionate support to provide excellent outcomes for our beneficiaries.

Our external partners – British Gas Energy Trust have committed to fund our Money and Energy Service until March 2027. We anticipate confirmation by December 2026 whether funding will be extended beyond March 2027.

This role is made possible thanks to the support of British Gas Energy Trust.

About Kidney Care UK
Around 3.5 million people in the UK live with chronic kidney disease, and one million of them don’t know that they do.
Since 1975, Kidney Care UK has been at the forefront of supporting people with kidney disease. From our early days when we campaigned to introduce donor cards in the UK, we have worked hard to support and represent the interests of everyone affected by kidney disease.

About the Money & Energy Advice Service
The Money & Energy Advice Service (MEAS) provides information and support for welfare benefits and income maximisation and promotes awareness of efficient energy use. Working closely with Patient Support officers, MEAS provides specialist knowledge and directly supports clients to achieve sustainable financial outcomes. The service was established in 2023 with the support of British Gas Energy Trust and is embedded as a valued element of the many ways Kidney Care UK supports people affected by kidney failure.

What we offer
 

Working at Kidney Care UK is incredibly rewarding and you will see the life-changing impact that the charity has on kidney patients and their families:
• Flexi-time – we are flexible about start and finish times, and flexible about your location.
• Annual and Christmas leave – we offer 25 days annual leave for full time employees plus bank holidays. We also close for three days between Christmas and New Year, and you don’t need to take this from your annual leave allowance.
• Pension – you’ll be eligible for and auto-enrolled into a pension scheme where your employer will contribute 8% of your salary.
• Health cashback plan – ability to claim back a wide variety of routine medical treatments.
• Employee Assistance Programme – access to a wide variety of support including counselling, health resources and advice.
• Cycle2Work scheme

We are seeking an experienced HR Manager to work with staff and volunteers at our established Christian recovery charity in Berkshire. You will provide direction, support and oversight on all aspects of HR management, including: recruitment; staff supervisions and appraisals; compliance with employment regulations; training; performance and talent management; grievance, disciplinary, and capability procedures; salary structure and employee benefits; and organisational personnel planning.

We do not currently have HR software, so reviewing our requirements in this area would be one of your responsibilities.

​As a small charity (c. 43 salaried staff and casual workers, plus volunteers), the role will require balancing practical tasks with management responsibilities. For the majority of the working week, you'll be based in the office (a lovely rural setting near Twyford, Reading) and, being situated within the rehabilitation centre, you will have daily contact with those men whom you are helping. They inspire and motivate us just as much as we seek to encourage and support them. (Some remote working might also be possible.)

This is a permanent position, full-time or part-time considered. As this is a strategic post within an actively Christian setting, applications should be from committed Christians. Schedule 9, Part 1:3(a) of the Equality Act 2010 applies.

To apply, please submit your CV and covering letter, outlining how you meet the requirements of the job description and person specification provided.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.

• Shifting power to people and communities affected by injustice and inequality.

• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.

• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.

• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

Department background

The Advice Services directorate at Toynbee Hall is central to our commitment to address and alleviate poverty in London and beyond. Specialising in debt, welfare benefits, legal support, and generalist advice, our directorate has proven instrumental in significantly enhancing the financial wellbeing of those we serve. Last year alone, our efforts helped individuals and families to be over £23 million better off, showcasing the direct impact of our work.

tional model combines direct service provision with a collaborative approach. We directly employ a number of advisors who deliver expert, impartial advice. Simultaneously, we lead a coalition of 15 partner charities—including local Citizens Advice Bureaus and law centres—where additional advisors are employed. This structure allows us to amplify our reach and effectiveness, ensuring that a comprehensive network of support is available to those in need.

By integrating direct support with strategic partnerships, the Advice Services directorate not only tackles immediate financial and legal challenges but also contributes to the broader goal of systemic change, enhancing economic security and community resilience across one of the most challenged demographics in the nation.

How we work

Our values are Inclusive, Courageous and Empowering and we expect everyone who works with us to work in a way that aligns with these values and to do their utmost to deliver our strategic objectives according to their role.

Job purpose

As a Customer Care Representative, you’ll be the first friendly face (or voice) people meet when they reach out for help with challenges like debt, housing, benefits, employment or consumer issues. You’ll play a key role in helping each person feel listened to, supported, and confident about their next steps.

You’ll handle a mix of face-to-face, phone, and digital enquiries, working with empathy, patience, and clear communication. With full training provided, you’ll gain the skills to manage sensitive conversations, complete initial assessments, book appointments, and connect people to the right support services quickly and smoothly.

Scope of role

· Provide friendly, professional, and high-quality customer service as the first point of contact for people seeking advice.

· Manage a range of enquiries via phone, email, web chat, WhatsApp, and in-person at our Triage Hub

· Conduct initial assessments and book appointments with our advice specialists.

· Maintain accurate and confidential client information using our CRM system, always following GDPR and data protection requirements.

· Identify when to signpost or refer people to other organisations to ensure they receive the right support.

· Handle feedback or complaints with empathy, professionalism, and a focus on finding solutions.

· Approach sensitive or challenging conversations calmly, using good communication and de-escalation skills.

· Apply safeguarding principles in everyday work - training and guidance will be provided.

· Collaborate with colleagues and project partners to improve how people access and experience our service.

· Contribute to team meetings, training sessions, and occasional events at our East London hub and other venues as required.

Key working relationships

· Internal: CCR Managers, frontline advisors, Communications and Marketing colleagues, Project Leads, Data and Insights teams, and wider Toynbee Hall staff.

· External: Advisors and Clients

What Success Looks Like in Your First Year

• You’ll complete your CMA Level 3 qualification and gain confidence in supporting people with financial and wellbeing issues.
• You’ll build strong communication and assessment skills, managing a variety of enquiries confidently.
• You’ll contribute ideas that help improve our service and client experience.
• You’ll be part of a team that trusts and supports one another and learns together.

Person Specification

The successful candidate will demonstrate:

Essential

· Experience in providing customer service in person, over the phone or online

· Clear and confident communicator with good spoken and written English

· Strong active listening and questioning skills

· Able to build trust with people from diverse backgrounds

· Calm and empathetic approach when supporting people in distress or dealing with sensitive or challenging situations

· Good emotional resilience and self-awareness, including recognising when to seek support

· Strong organisational skills, with the ability to manage time, prioritise tasks and maintain attention to detail in a busy environment

· Strong attention to detail

· Ability to manage time in a busy service environment.

· Collaborative, solutions focused approach.

· Confident using Apple MacBook, including Microsoft Office 365, Microsoft Teams, and CRM systems

· Understanding of safeguarding principles and a willingness to apply these confidently after training

Desirable

· Knowledge of community services in a London context.

· Experience working or volunteering in advice, support, housing, debt, benefits, or other community-facing services

Campaigns Officer

6-month Fixed Term Contract. Full time. Hybrid working (minimum of 2 days in the office)

Location: This role can be based in any of our UK offices; Cardiff, Edinburgh, London, Warrington

Salary; £39,617 per annum for Cardiff, Edinburgh, Warrington. £44,500 per annum for London (including London allowance)

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues.

About the role

Reporting in to the Campaigns Advisor, the Campaigns Officer will lead on the delivery of Christian Aid campaigns aimed at both movement building (through the development of supporters’ agency and ability to lead campaigns), and mobilisation (encouraging key audiences in the church and the wider to public to achieve strategic policy, legislative and culture change).

The post-holder will be develop and deliver high impact plans, tactics and activities that align with the strategies developed for campaigns, in relation to supporting churches and community groups (with a focus on Black Christians, Pentecostal and Charismatic Churches, and young adult Christians) and mobilising supporters to engage advocacy targets in political, private sector or in church environments.

Some of the main areas of responsibility for the Campaigns Officer include:

• Develop and implement movement building and mobilisation strategies, tactics and plans for Christian Aid's core campaigns, proactively identifying opportunities for meaningful change.
• Materials are created, communications events are developed and delivered, and campaign tools are rolled out for target audiences that engage and inspire a deeper understanding of how to approach global justice and poverty issues; and that engage and inspire them to undertake campaign actions and maximise impact.
• Organising opportunities are developed, tested and learnt from to support churches and other public audiences in the delivery of core campaigns.
• Digital opportunities are maximised to mobilise church and other public audiences at scale to influence advocacy targets on core campaigns.
• Young Adult Christians are resourced and supported, deepening their understanding about issues of global justice and poverty, and empower their own agency to tackle these issues and to be a key part of campaigns.
• Organising and power building principles are embedded in campaign strategies and tactics and meet organisational values and goals.
• Ensure coalition campaigning is influenced and/or led (where appropriate) by Christian Aid and meets organisational values and goals.
• Campaigns Volunteer roles are created, recruited and effectively managed, creating a culture of continuous learning and improvement.
• Collaborate with staff across IPE, ensuring they are supported to engage their key audiences and involved with movement building and mobilisation, embracing a team mindset aligned with organisational values and goals.

This role is a fixed term contract for a period of around 6-months

About you

Who we are looking for:

Essential:

• Knowledge of campaigning, activism and organising methodologies and techniques: how to promote a campaign and mobilise a wide range of supporters to win campaigns.
• Proven project management skills.
• Experience of campaigning (preferably in a community or church-based context) and movement building including digital campaigning, resource-production, event management, writing and marketing.
• The ability to communicate complex messages creatively and effectively to diverse audiences through a range of different media.
• Experience of breaking down complex issues into engaging and accessible material, e.g. leaflets, flyers, posters, web content, e-actions and social networking tools.
• The ability to work collaboratively with a wide range of stakeholders at all levels of an organisation.
• The ability to lead workshops and facilitate training.
• Substantial experience of developing or supporting networks of activist groups.
• Demonstrable understanding of UK churches in their diversity and of the UK campaigning environment.
• Strong mentoring skills

Desirable:

• Experience of delivering campaigns and movement building within a Christian/Church context.
• Experience working with young adults and young people.
• Experience of public speaking.
• Experience of lobbying and/or advocacy.

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. 

We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. 

This is a grant funded role, fixed term for two years, with the opportunity for conversion to a permanent role should funding allow.

Main Purpose of the Role:

To provide proactive, emotional, and practical support to families and individuals affected by Duchenne Muscular Dystrophy (DMD) across Scotland. The role will focus on early engagement, wellbeing assessment, community building, and delivery of workshops and events, while ensuring accurate tracking of support outcomes and data.  
 
The successful candidate will also lead on support for young people living with Duchenne during 2 key transition points (primary to secondary school stage and moving into adulthood). They will work closely with the England-based Transitions Coordinator to deliver a joined-up programme of support across the UK. 

Specific Tasks:

1. Proactive Family Support 

• Initiate contact with newly registered families within agreed timeframes (email within 3 working days, call within 7–10 working days) 

• Contact to be made to all registered Action Duchenne members, knows to us in Scotland, to ensure the current support offer is clear  

• Provide ongoing support tailored to individual needs, including emotional wellbeing, physical health, housing, financial security, self-esteem and respect, decision-making, social engagement, quality of life, and access to care 

• Use the Action Duchenne Assessment Form and Action Plan to identify and respond to areas of concern 

2. Transitions Support 

· Lead transition support across all nations, with a focus on Scotland, for children and young people facing key life changes, including: 

· Moving between educational settings such as primary to secondary 

· Transitioning from paediatric to adult health services 

· Changes in mobility and independence (e.g. transitioning to using powerchairs)

· You will lead, but expected to work collaboratively with the England-based Transition Coordinator to ensure consistency and continuity of support across the UK 

· Develop resources, guidance, and workshops to support families through transitions 

3. Wellbeing Tracking and Outcome Measurement 

· Administer wellbeing questionnaires and record scores across key domains (e.g. physical health, emotional wellbeing, financial security) 

· Collaborate with families to co-create action plans and track progress 

· Ensure all data is entered into CRM (E-Tapestry or similar) within the allotted timeframe, i.e. immediately after or during the call. 

4. Community Engagement and Event Delivery 

· Organise and deliver regional meetups (minimum one per quarter) 

· Facilitate support groups (virtual and in-person) for parents, young people, and extended family 

· Support delivery of workshops and events aligned with programme schedule (e.g. music, life skills, employability) 

5. Stakeholder Collaboration 

· Liaise with external organisations including NHS care advisors and clinics, local authorities, counselling services, and other charities 

· Represent Action Duchenne in Scotland and build relationships with local networks 

6. Administration and Reporting 

· Maintain accurate records of all interactions and support provided 

· Contribute to quarterly reporting on activity delivery, capacity utilisation, and family impact 

· Support development of CRM processes and service delivery improvements 

7. Key Performance Indicators (KPIs): 

· New contact acknowledgement email: within 3 working days 

· New contact follow-up call: within 7–10 working days 

· Families contacted per week: 12–15 hours of direct contact 

· Regional meetups: 1 per quarter 

· Support groups delivered: 9–12 per year 

· CRM data entry: within 24 hours of interaction 

· Family outcomes tracked: via wellbeing questionnaire and action plan 

· Transition support delivered: tracked through engagement, resources, and feedback 

NB This is not an exhaustive list, the role holder will be asked to carry out additional tasks as required for the Team’s successful service delivery. Such tasks will always be reasonable and broadly in line with current knowledge levels and skill sets.

Please find below the job specification, including required skills and qualifications.