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With an ambitious plan to grow our income from Individual Giving, it's an exciting time to be joining Age International.
In this fixed-term role, you will support the Direct Marketing Manager - Loyalty to manage the donor loyalty programme. You will develop and manage existing and new supporter communication programmes growing loyalty in our supporter base. The aim is to maximise the value of our long-term relationships with individual supporters.
This role is a varied one, with superb development opportunities. As part of a small team, you will be responsible for the print-based communications we send to our supporters but also email production with the view of developing the loyalty digital journey. Furthermore, you'll contribute to the development of our legacy and in memory activities, and high value offer. You'll also have the opportunity to support the supporter acquisition team on projects to gain new donors. Consequently, the role gives you the opportunity to grow your experience in supporter acquisition, as well as loyalty. And you will play a key part in delivering emergency appeals - when the work that you do will have a direct impact in saving older people's lives during a crisis.
As we continue to develop our Individual Giving strategy, you will have the chance to be involved in new initiatives and communications.
We offer hybrid working, with a minimum of one day a week in our London office - One America Square (EC3N 2LB) and the last Thursday of the month in the London office. Please note that our core working days are Tuesdays and Thursdays. Travel costs to the London office are not covered by the charity.
This is a Fixed Term Contract ending 18th September 2026.
Last date for applications Monday, 18th August 2025.
Must haves:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P
Experience
- Proven successful experience in a direct marketing role. A, I
- Delivered and managed effective direct marketing campaigns. A, I
- Worked across a variety of offline and online direct marketing channels. A, I
- Experience working with a supporter or customer database, for example MS Dynamics or Salesforce. A, I
- Experience of managing internal and external stakeholders to deliver campaigns including copy and artwork sign off. A, I
- Experience of following internal processes, recognising potential improvements and implementing them. I
Skills and Knowledge
- Strong written communication skills, with the ability to write compelling direct marketing copy. P
- Good project management, numerical and analytical skills. I, P
- Proficiency in the use of MS Office applications, particularly Excel and Word. I, P
- Some understanding of digital marketing platforms (Email platforms, web page building etc). I
- Good attention to detail. A, P
Personal attributes
- Share the charity's values. I
- Willingness to contribute to the wider team project to improve processes and procedures. I
Great to Have's:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P
Experience
- Worked in a direct marketing role within a charity. A, I
- Experience of managing mailing campaigns. A, I
- Experience of managing email campaigns. A, I
- Experience of working to budget and of monitoring income
- and expenditure. A, I
- Some experience of working with Google Analytics. A, I
Skills and Knowledge
- Used collaborative platforms such as MS Teams, Miro and Trello. A, I
- Able to analyse data and write reports. A, I
Personal attributes
- An interest in international aid and development. A, I
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an ‘A’ in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.
Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
For a full list of benefits please visit our website.
Would you love to be the friendly and welcoming face and voice of The King's Trust, selling our great work to young people and partners in your local area?
Picture yourself planning and attending incredible showcase events with our partners and young people. These gatherings will be the stage where we celebrate the outstanding achievements of The Trust. Whether it's an internal team gathering or an external event, you will play a pivotal role in energising and engaging the people we aim to support. Your enthusiasm will be contagious!
You’ll be passionate about finding creative ways to engage with young people and get them excited about our programmes. You’ll quickly be able to craft a recruitment plan for your local area, working across a virtual team to be the ultimate people connector. You’ll know how to cultivate, spearhead, and nurture fantastic relationships with agencies and partner organisations that can refer eligible young people to The Trust.
Get ready to take centre stage in our mission! You'll ignite enthusiasm in our potential customers, showing them how we can turn their goals into reality. You'll achieve this by delivering sensational sessions and engaging in one-on-one interactions, all geared towards promoting The Trust's remarkable programmes that will thoroughly captivate young individuals and partners alike. We're talking about creating excitement and making dreams come true!
Let's make sure our young people have a consistently amazing experience when they come on board our programmes. Keep them engaged by staying in touch and referring them to the right support whenever they need it.
And now for the serious stuff! You’ll help to keep our records squeaky clean by accurately documenting information about our young people, volunteers, and partners. It's all about ensuring each step of their journey aligns with our funding contracts and accurately reflects on our systems.
At The Trust, we're strong advocates for fostering an inclusive workplace, and it would be fantastic if you share that passion too. So, we’d love it if you would be the voice for our Equality, Diversity and Inclusivity drive by crafting a local action plan that aligns with our big EDI goals.
Be ready for anything in addition to all these fantastic responsibilities, you might find yourself donning different hats and stepping up whenever needed. Join us at The King's Trust, where every day is a chance to create a brighter future for our young superstars!
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.

The client requests no contact from agencies or media sales.
Thanks to funding received from Building Communities Trust Invest Local Programme, The Coalfields Regeneration Trust are currently looking for a dynamic person to support community action within the community of Cefn Golau. This role will require you to support the delivery of projects and programmes of work identified in the Cefn Golau Driving Change Plan working with the Building Communities Trust Invest Local Officer, Cefn Golau Together, residents, volunteers, groups, stakeholders and partners. The role will be to manage and develop a community venue with the aim of sustaining community activities and services beyond the Invest Local funding. You will also work with partner organisations to address any gaps in provision identified with the local community.
To secure this great opportunity you will have: excellent communication skills, the ability to work collaboratively across all sectors, a demonstrated ability to overcome challenges, excellent organisational skills a strong track record in community development as well as an understanding of delivering against a development plan.
The client requests no contact from agencies or media sales.
Programme Delivery Director
Homebased within UK with regular travel to MAG’s Manchester office and programme countries
Starting salary for this position is £76,535 per annum (plus contributory pension)
This is an exciting time to join MAG as we implement our new five-year strategy and strive to increase our impact and extend our influence through our lifesaving programmes . In this newly created role, the Programme Delivery Director will be responsible for managing our team of Regional Directors to ensure the successful delivery of MAG’s high quality, high-impact programming across our global portfolio.
About MAG:
MAG (Mines Advisory Group) is an international humanitarian organisation based in Manchester, UK, and working in 32 countries. We remove landmines and unexploded ordnance to release safe and productive land for communities, and work to reduce the threat of armed violence by supporting governments to safely manage weapons and ammunition. In 1997, MAG was a co-recipient of the Nobel Peace Prize for our work campaigning for the Anti-Personnel Mine Ban Convention.
About the role:
You will work closely with our regional and country teams to ensure contract delivery in line with objectives, and overall compliance with donor and MAG requirements. Reporting to the Director of Programmes, you will directly support on day-to-day incident management, as well as acting as a focal point ensuring coordinated, timely, and appropriate support to programmes from other departments. You will ensure effective management oversight on business planning objectives, and on occasion on the delivery of strategic projects. You will work closely with our Regional Directors to develop new programme activities, including supporting assessments, planning, and project mobilisation.
About you:
You will be a senior humanitarian professional with significant experience working in an NGO with a focus on international programme management and delivery across multiple country contexts. You will be experienced in the critical assessment, development, and implementation of management structures and systems designed to improve overall delivery of activities. You will be an excellent communicator, with significant experience coordinating programme delivery and support functions including human resource management, logistics and procurement, finance and compliance. You will be a strategic leader with strong interpersonal skills and the ability to negotiate and influence to drive change. You will be ready to travel internationally, including to insecure and conflict-affected areas, and have a solid understanding of geopolitical dynamics and their security impact. Ultimately you will be proactive, tenacious, pragmatic, and committed to MAG’s mission, values, and approach.
Further information and how to apply:
For the further information on the role, the application pack and details of how to apply, please visit the MAG website by the closing date of Sunday 31st August 2025.
Please note that as part of MAG's commitment to safeguarding, this post is subject to background checks before an offer of employment is confirmed. For more information on MAG’s approach to safeguarding and background checks please visit our website. You can also find more information in the candidate information pack, available on our website.
MAG is committed to the principles of diversity, equality and inclusion. If you think you would be suited to one of our roles we would welcome your application regardless of your background. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.
We do whatever it takes to get to a landmine before another child does.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
Carers UK is here to make life better for unpaid carers. Through our national helpline, email and online support services, we offer practical information and advice to carers across the UK. Our Carer Services directorate leads on delivering this vital support. It oversees our helpline and online advice services, develops trusted information resources and digital content, coordinates peer support and volunteering opportunities, and runs services designed to help carers feel recognised, supported and connected.
About the role
In this role, you will help deliver high-quality support to unpaid carers by coordinating key elements of our advice and information services. You will manage a small team of freelance advisers, maintain oversight of our helpline provision, and ensure that the support carers receive is accurate, timely, and empathetic. You will also lead online information and peer-support sessions for carers, contribute to the development of helpful resources, and use data and feedback to inform service improvements. The role includes a safeguarding element, supporting the identification and appropriate response to any concerns. Experience in advice services would be an advantage, but we welcome applicants with transferable skills and a strong commitment to making a difference for carers.
About you
We are looking for someone who is organised, proactive, and confident in communicating clearly and empathetically. You will have excellent planning skills, an eye for detail, and the ability to manage competing priorities while maintaining a high standard of service. You may have experience coordinating people or services and ideally some familiarity with advice provision, helpline delivery, or the wider social care or welfare landscape - although this is not essential. You are comfortable working with data to support service improvement, understand the importance of safeguarding and confidentiality, and are motivated by making a positive impact on the lives of unpaid carers.
How to apply
At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please email us to discuss.
The closing date for applications is 12am, Sunday 17 August
Please send in your application as soon as possible. We look forward to receiving your application.
Carers UK anonymises all applications prior to shortlisting.
Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.
Carers UK are actively interviewing for this role as we receive applications.
We may carry out online and social media checks before a formal offer is made.
The client requests no contact from agencies or media sales.
Senior Copywriting Officer
£34,300 - £37,300 per year
Permanent, full-time (37.5 hours per week)
Hybrid working with regular travel to our London Bridge Office
What the job involves
We’re looking for a brilliant and proactive Senior Copywriting Officer to lead the creation of compelling written content that engages our audiences, strengthens our brand voice, and helps raise vital funds to support men with, or at risk of, prostate cancer.
As our in-house copywriting expert, you’ll help shape messaging and creative direction for products and campaigns and play a key role in shaping our tone of voice across all communication. You’ll review and edit content, support colleagues to build their confidence and capability, and ensure everything we publish is clear, consistent and impactful.
You’ll take the lead on developing content and writing for key long-form products – including our supporter magazine, impact report and direct marketing appeals – transforming briefs into emotionally resonant, insight-led copy that drives supporter action across both print and digital channels.
What we want from you
We’re looking for someone with expert copywriting skills, a sharp eye for detail, and a supportive, solutions-focused mindset. You’ll be passionate about using words to make a difference, and versatile in writing for a wide range of audiences and formats.
You’ll bring a strong track record in crafting persuasive, emotionally compelling long-form copy, particularly for fundraising and direct marketing, along with excellent editing skills and a deep understanding of tone of voice and audience needs.
Bringing a forward-thinking approach, you’re confident using AI to support creativity and curious about how it can strengthen human-led writing processes and scale impact.
You’ll be calm under pressure and able to manage multiple priorities with confidence and clarity. A natural communicator, you’ll collaborate effectively with colleagues across the organisation, explain complex ideas simply, and be comfortable coaching others to strengthen their writing skills.
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.
We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.
Ways of working
Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.
Next steps
More information on what we offer, as well as the role, can be found on our vacancies page, via the link. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply.
The closing date is Sunday 31st August 2025. Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. Currently scheduled for Thursday 11th and Monday 15th September.
Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.
Candidate Pack on our website:Our Vacancies – Naval Childrens Charity
The first year of this role will include some enhanced responsibilities, providing maternity cover for the Project Manager role from October 2025.
The role will involve attendance at events around the UK, the post holder will work out of the main office in Castaway House and remotely. Training in the internal systems of the Naval Children’s Charity will be provided and access to other relevant training as required.
This is a full time role of 35 hours per week which may need to be worked over 7 days/weekends to accommodate attendance at events as required. There is local and long-distance travel by appropriate means to support volunteers and community activities/events across the UK. This role involves a significant number of weekend events.
Specifics of Role
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Reports to the Head of Operations
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Works closely with:
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Project Manager
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The Head of Operations and case working team
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Admin Support Officer
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Naval Children’s Charity Youth Council
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Individual donors and supporters
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Royal Navy Ships/Units and Community groups
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Volunteers
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PROJECT MANAGER SUPPORT (TO INLCUDE INTITIAL MATERNITY COVER RESPONSIBILITIES)
Life Chances
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Liaise with partners to secure 2026 delivery dates for some project areas
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Promotion of opportunities and processing of applications for key periods (February, Easter and Summer 2026)
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Evaluation of any opportunities taking place during the cover period
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Liaising with partners of the Charity’s Tier 2 projects and delivery of events
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Reporting data to CEO/SLT for Greenwich funding
Youth Council
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Monthly online meetings with group and related administrative tasks to schedule dates/attendance and meeting focus
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Work with the Youth council to raise awareness of the support and recruitment of young people
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In person delivery of annual events
Wellbeing Packs
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Oversight of requests for wellbeing packs, liaison with Office Administrator and Database Administrator for processing
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Monthly/regular stock checks and reorders
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Review of the process and packs toward the end of the financial year, ready for refresh and/or development
COMMUNITY EVENTS / OUTREACH
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Plan and implement a programme of attendance at external events such as Naval Charity Days
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Maintaining and updating an events calendar for assessment of attendance by the Charity
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Ensure event checklist is completed for approval of costs involved with each event and signed off by HOO or CEO.
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Arrange site for charity gazebo.
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Ensure manned throughout event by postholder and volunteers.
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Put together all items required for event.
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Ensure appropriate risk assessments/licences in place.
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Ensure compliance with health & safety throughout the event.
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Publicise events using Social Media and website
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Children’s competitions (such as Art or seasonal) to be run to increase awareness into schools
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Source raffle and auction prizes
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Branded charity items
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maintain stocks to be used as giveaways at events and given to fundraisers
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source and price new items as required (as authorised by Line manager)
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Work with Project Manager on events relating to Life Chances, Youth Council, promotion of the Charity at a senior level as requested by CEO
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Support the caseworking team in their community outreach programme with resources and liaison with areas as required. This programme focuses on areas containing a high population of Naval personnel to include (but not limited to) Culdrose, Yeovilton, Plymouth and Devon.
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Reach out to families through attendance at community events, presentations to schools and other organisations.
VOLUNTEERS & FUNDRAISING
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Develop, manage, train and steward a network of regional volunteers and individual fundraisers, particularly in areas with strong Naval presence.
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To support at events
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To fundraise within their community
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To distribute collection tins around their community which are regularly checked and the contents banked
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To support in the office
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With distribution of resources
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Office admin support
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Reach out to community local and national to recruit volunteers / individual fundraisers
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Through Naval community centres
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Through Aggie’s Pastoral workers
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Using Social Media
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Ensure volunteer and fundraising handbooks are kept up to date and all volunteers inducted using Volunteer Role Description, Volunteer Handbook and relevant guidance
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Maintain regular contact with volunteers, keeping them informed and engaged with the activities of the Charity
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Support Knitting volunteers across the UK, research new groups and organisations. This includes sending out patters on request, creating requests to send to the social media team and maintaining records of knitters.
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Send timely thank you letters
OTHER
Responsible for personal learning and professional development
Such other relevant duties as may be assigned from time to time.
PERSONAL ATTRIBUTES
Knowledge and skills commensurate with role to include:
Essential
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Educated to A Level or equivalent standard or above
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Experience of working with a charity or not-for-profit organisation including
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recruiting and managing volunteers
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proven track record of community fundraising including Fundraising Regulations and Gift Aid
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Excellent time management stills, ability to work on own initiative, manage competing priorities and maintain high standards
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IT literate and with knowledge of MS Office 365 and database recording systems
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In possession of a full UK driving licence with access to own vehicle.
Desirable
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Knowledge of the Royal Navy
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Experience of working with a charity or nor-for-profit organisation including:
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project management with skills to coordinate a diverse range of people/projects with vital deadlines
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experience of public speaking and delivering presentations
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Personal qualities
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Willing to embrace the Mission and Vision of the Naval Children’s Charity
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Be a constructive member of the team and work cooperatively with other staff members. Take part and contribute to team meetings.
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Effective collaboration with colleagues and contribute to a positive team culture
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Excellent communication skills with colleagues, stakeholders and Trustees
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Attention to detail
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Empathetic nature
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Flexible, calm, proactive attitude
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Cooperate with the NCC on health and safety matters, taking reasonable care of own and other people’s health and safety within the workplace.
The client requests no contact from agencies or media sales.
Are you passionate about empowering South Asian women and making a meaningful impact in your community?
We are looking for a dedicated, compassionate Community Caseworker to join our team and provide frontline support to South Asian single mothers affected by domestic abuse. This is a unique opportunity to combine direct advocacy with community outreach and project work, helping us to deliver and develop our vital services.
Who We Are
Maa Shanti is a specialist charity supporting South Asian single mothers and their children who have experienced domestic abuse. We offer culturally responsive, trauma-informed support to help women rebuild their lives and achieve independence. Our services include one-to-one casework, advocacy, group activities, mental health support, and community outreach. We work in partnership with local organisations to ensure women are heard, respected, and supported every step of the way.
What You’ll Do:
- Provide one-to-one emotional and practical support to women impacted by domestic abuse and exploitation
- Deliver in-person outreach and advocacy across North (with a focus on South Camden) and East London
- Build referral pathways and collaborate with grassroots organisations to strengthen community connections
- Facilitate workshops, group activities, and online peer spaces
- Help shape new services based on lived experience and community feedback
- Promote awareness of domestic abuse within South Asian communities and represent Maa Shanti at local forums
What We’re Looking For:
- At least 3 years’ experience (paid or voluntary) in VAWG, social care, or community support
- Fluency in a South Asian language (e.g. Bengali, Hindi, Urdu, Punjabi)
- Experience supporting vulnerable groups, especially survivors of abuse and migrants
- A strong understanding of cultural barriers and intersectional challenges faced by South Asian women
- Confidence working both independently and collaboratively, with excellent communication skills
- A trauma-informed, culturally sensitive, and empowerment-focused approach
What We Offer:
- Flexible hybrid working with a supportive, mission-driven team
- Opportunities for training and professional development
- A chance to make a real difference in the lives of marginalised women and children
Please Note:
This post is open to women only, under the Equality Act 2010, Schedule 9, Part 1. Cultural knowledge and lived/community experience of South Asian contexts will be highly valued.
If you're passionate about empowering women, tackling inequality, and working as part of a supportive and mission-led team, we’d love to hear from you.
How to Apply:
Send your CV and a covering letter, no more than 2 pages long, outlining how you meet the essential criteria set out in the person specification and your interest in this role.
Application deadline: Sunday 17 August 2025
Interviews: Thursday 4 and Friday 5 September 2025
Join us in creating safer futures for South Asian single mothers. Your work will matter.
This post is open to women only in accordance with the Equality Act 2010, Schedule 9, Part 1, which allows for gender as a genuine occupational requirement for the role.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
As Senior Grants Manager, Environment and Communities, you will identify, assess, and manage grants that contribute to these evolving areas of interest.
A particular focus of the role will be developing strategic grants and partnerships that contribute to Environmental Sustainability. This is a developing area of interest, supporting activity that restores the natural environment and enabling practices such as nature friendly farming and community growing. Current grantees include the Sustainable Food Trust, the Wildlife Trust, and local farmer clusters.
The Foundation has recently launched a ‘Green Fund’ pilot, supporting Buckinghamshire grantees to deliver progress in environmental sustainability. The role will lead on the delivery of this programme.
As well as developing relationships with external stakeholders you will also closely collaborate with colleagues, making connections between grants and activities at Waddesdon Manor. In particular, working closely with the Rothschild Foundation’s Sustainability and Conservation Department and the Education & Learning Department.
The role will also support the development and assessment of grants to the Rothschild Foundation’s Community Fund which is open to not for profit organisations in Buckinghamshire who support local communities, with a particular focus on disadvantage.
Key Responsibilities:
- Strategic development of our Environment programme, including current explorations in community growing, nature friendly farming and nature restoration.
- Leading on the delivery of a ‘Green Fund’ pilot, supporting grantees and funded activities. This will include working closely with the Evaluation and Impact Manager and Operations Manager to review the programme and make recommendations for future delivery to Grants Committee
- Maintaining an overview of the portfolio of ‘Environment’ grants, sharing learning and identifying connections across grantees
- Keeping up to date on sector development, identify funding gaps, and emerging opportunities.
- Identifying and supporting potential applicants, conducting visits, guiding proposal development, and ensuring due diligence standards are met
- Building and maintaining strong relationships with grantees, conducting six-monthly catch up conversations, visiting funded activity and acting as a ‘critical friend’
- Supporting the delivery of our Communities funding, including assessment of applications to the Community Fund and occasional Trustee related community grants
- Producing regular updates for Trustees, including project updates and data insights, and contribute to creative ways of sharing the impact of our funding
You will be a great fit if...
You are a highly motivated, dynamic, and experienced individual with experience in thinking and working strategically. You will also be used to taking the lead to develop new areas of work, and have experience working in environmental or conservation sectors with a strong understanding of nature-based solutions and ecological restoration.
You have a genuine commitment to tackling inequality and supporting under represented groups as well.
Please view our full job description for more details.
Our areas of interest are Arts and Culture and Regenerative Food and Farming, where we make a number of multi-year investments each year.




Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Overview of role
As Community Development Manager at the Pavilion on the Park, you’ll play a vital leadership role in supporting this dynamic and diverse charity in providing activities that will enrich community life for all in the Eastleigh area. You’ll be a strong leader with excellent communication skills and a passion for improving community life through collaborative community engagement
You will be responsible for development and delivery of Trust-led community programmes, monitoring and evaluating grant-funded activity in line with key funder requirements and securing ongoing funding for activities and services.
You will manage the relationship with the National Lottery Community Fund to ensure that the Together We Flourish 5-year £445k funded project is delivered effectively. The aim of this project is to enhance community life in Eastleigh by utilising the assets and resources of the charity and the strengths of local people to develop community-led initiatives at the Pavilion on the Park and in other community spaces.
You will make a difference by ensuring that the charity adopts a collaborative approach to developing beneficiary-led activity, in accordance with principles of asset-based community development.
Working in partnership with other local stakeholders (individuals and organisations) within the framework of a ‘whole systems’ approach, you will help the Trust to realise its mission of promoting active, flourishing and connected lives in Eastleigh.
The role will require key holder responsibility for the venue, which is shared with other senior staff members. There will also be some occasional evening or weekend attendance at community events, by prior agreement as the needs of the business require.
Main duties and responsibilities
Management of charitable programmes
· Manage the development and delivery of the Eastleigh Youth and Community Trust programmes, predominately based at our purpose-built facility at the Pavilion on the Park. This includes an inclusive cycling service, a sensory suite, and a range of activities for people with additional needs and for the wider local community.
· Work closely with the General Manager to set and monitor delivery outcomes in line with charitable objectives, grant requirements, budgets and contractual terms and conditions.
· Manage the projects team and support project coordinators to lead the daily operations of their designated activities.
· Carry out risk assessments and good governance of activities and events.
· Use evaluation tools to measure outcomes and define impact.
· Set up systems to support the projects team record qualitative and quantitative data on a regular basis.
· Establish a cycle of continuous improvement, incorporating learning from previous projects to develop new projects and initiatives.
· Act as the lead officer to the General Manager in safeguarding children and adults at risk.
Marketing
· Work closely with EYCT’s management team to develop a strategic approach to communications across all print and digital channels, ensuring maximum exposure and brand consistency.
· Support the Marketing and Fundraising Officer to promote EYCT using a range of media channels, including the Pavilion on the Park website and social media channels.
· Support the projects team to tell the stories of our beneficiaries through case studies, blogs and storytelling forms.
Finance administration of charitable programmes
· Work closely with the General Manager and other staff to set the annual budget for the community programmes and other centre hire activities.
· Manage and monitor income and expenditure on a regular basis and provide monthly reports to track progress.
· Work closely with the General Manager and accountant to ensure all grants, fundraising and beneficiary income is collected in advance, recorded and reconciled correctly
· Work closely with the General Manager and accountant to ensure that invoices from suppliers of goods and services to support the charitable programmes are set-up, paid and reconciled correctly.
· Act as a dual signatory on the company bank account in line with the Finance Controls procedures.
· Act as approver for budgetary expenditure which falls within the scope of the role, up to the agreed authority levels and in line with the approved budget.
Grants and fundraising
· Proactively source, apply for, administer and manage grants which meet the charitable aims of the Trust. This will involve extensive and creative search within a range of potential funding sources, to fund existing charitable programmes and new initiatives.
· Manage the relationship with the National Lottery and other main grant funders, communicating regularly and ensuring that requirements are understood and met
· Work in partnership with the Marketing and Fundraising Officer to develop fundraising campaigns, activities and events that support the ongoing operational costs of project activities
· Support the General Manager in developing and maintaining a programme of other hire activities that maximise the venue capacity and generate income to support the sustainability of the charity
Community engagement and partnerships
· Engage with a wide range of locality-based system partners, including local residents and organisations, to develop a ‘whole systems’ approach to community initiatives and opportunities with a balance between grant funded projects and private hires.
· Attend networking and partnership meetings to share information and develop collaborative approaches to community development.
· Set up a community forum at the Pavilion on the Park, consisting of beneficiaries, community members, hirers and other users, to steer the delivery of the lottery funded activities.
· Foster positive relationships with communities of interest and place to develop community-led initiatives in line with the outcomes of the Theory of Change document for the Together We Flourish project.
Leadership and Management
· Support the General Manager in the strategic development of the charity
· Lead, mentor and support the projects team to carry out their roles effectively and to develop professionally.
· Identify team training needs and implement and monitor individual training plans.
· Support the General Manager in the recruitment and induction of new staff and volunteers as necessary.
· Manage and coordinate the volunteer pool, ensuring they are trained appropriately, motivated, and feel appreciated.
· Contribute to the smooth running of the Trust’s activities through active participation in management and team meetings.
Additional duties
· Manage the following business functions during core operational hours
o Delivery of Trust-led activities, including the welcome to the building, taking payments, facilitating and coordinating activities.
o Confidential support to community members, including signposting to other partners.
· Share responsibility on a pre-agreed basis with other members of the management team for remote and on-site duty cover of the venue during evening and weekends.
· Act as First Aid First Responder and Fire Marshal for the building on a rota system in line with the Emergency Response Plan.
· Cover the out-of-hours (evening and weekend) phone line on an occasional basis and respond to calls from centre hirers and the general public as they arise.
· Support operational weekend staff by trouble-shooting urgent issues as they arise. This may involve giving advice to them on the phone or attending the centre to provide back-up support as required.
· Act as a key holder for the venue and open and lock up the building occasionally as required.
· Undertake such additional duties as might reasonably be requested.
To energise and enrich the wellbeing of all in our community, as an inclusive centre of excellence
The client requests no contact from agencies or media sales.
STEM Ambassadors National Programmes Lead
Salary: £40,000 - £43,000
Join the UK’s Largest STEM Volunteering Programme and Make a National Impact!
Are you passionate about STEM education and creating opportunities for young people? Do you want to create national programmes that connect businesses, universities, and volunteers with schools across the UK?
We’re looking for an experienced and visionary careers and enrichment programme lead to shape and deliver high-impact outreach initiatives as part of the STEM Ambassador Programme – the UK’s largest STEM volunteering programme, which engages nearly 28,000 volunteers from over 5,000 organisations.
In this newly created role, reporting to the Head of Skills & Partner Engagement, the National Programmes Lead will lead the design and delivery of innovative programmes that bring STEM education to life. You’ll create meaningful connections between volunteers, employers, and educators, ensuring young people are inspired and supported to pursue STEM pathways. Through engaging industry, higher education institutions, and partners, we aim to create a powerful community of highly effective ‘STEM evangelists’, who support the growth of technical and vocational education to achieve the UK’s ambitions as a Science Superpower.
About Us
STEM Learning’s vision is a world-leading STEM education for all young people across the UK. We are dedicated to improving the lives of young people through the power of STEM, as great STEM education builds the knowledge and skills that are vital for everyone.
To achieve this, we provide a range of support to formal and informal education, including subject-specific professional development for teachers and other educators, quality assured resources, support for STEM Clubs, as well as student-facing experiences.
We lead the STEM Ambassadors programme, which enables 28,000 volunteers to share their enthusiasm and expertise with young people and teachers throughout the UK via classroom activities, career talks, and more.
To achieve our vision, key deliverables for this role will include:
- Design, develop and launch national outreach programmes that align with curriculum needs, policy priorities and the Gatsby Benchmarks.
- Manage end-to-end programme lifecycles – from concept and planning to implementation, monitoring and impact evaluation.
- Build and maintain strong partnerships with businesses, higher education institutions (HEIs), and delivery organisations across the UK.
- Use data and insights to identify needs, shape strategies, and demonstrate the impact of your work.
- Create compelling reports and communications to engage stakeholders and support continuous improvement.
- Collaborate with internal teams and external partners to deliver exceptional outcomes for young people.
About You:
Candidates will demonstrate our values: Sustainable – Innovative – Proactive.
We’re looking for someone who is strategic, collaborative, and passionate about STEM education, with a track record of leading successful outreach or education programmes to tackle the skills and education challenges.
You will bring:
- Proven experience in developing and delivering education or outreach programmes involving business or volunteer engagement.
- Strong project management skills – able to juggle multiple complex initiatives and deliver to time and budget.
- A robust understanding of STEM education, the UK skills and careers agenda, and the education landscape.
- Excellent communication and relationship-building skills with the confidence to influence and inspire.
- The ability to analyse data, evaluate programme impact, and write insightful reports.
Why Join Us?
You’ll be at the heart of a nationally significant mission to inspire the next generation of scientists, engineers, mathematicians and digital pioneers. This is a fantastic opportunity to lead innovative work with measurable impact, in collaboration with some of the UK’s most influential employers and educators.
Our Benefits
- Flexible working hours, with work from home availability.
- 30 days holidays plus bank holidays.
- Access to a fantastic pension scheme.
- A comprehensive employee assistance programme.
- Access to a voluntary staff benefits scheme including cycle to work loan scheme; health cash back plans; free eye tests; discounted vouchers and much more.
Ready to apply?
To apply please send a full CV and cover letter (max 2 A4 pages) explaining what interests you in the role and why you think you are our ideal candidate.
Help shape the future of STEM education – apply today and be part of something that truly makes a difference.
Closing date: 9am, Monday 18th August 2025
First interviews: Tuesday 26th August (via Teams)
Second interviews: Thursday 4th September (in person at the National STEM Learning Centre in York)
STEM Learning strives to be diverse and inclusive – a place where we can ALL be ourselves. We encourage applications from all backgrounds and communities, and are committed to employing teams with diverse abilities, skills, and experiences.
We foster a culture where every employee’s voice is respected and valued.
The client requests no contact from agencies or media sales.
ASNEW (Advocacy Services North East Wales) is looking for a visionary Service Director to lead our well-established charity into its next chapter of growth and impact.
Every day, our team of twenty-three passionate staff, champion the voices of people across Wrexham and Flintshire. We provide independent, rights-based advocacy to ensure people are heard, their rights upheld, and their choices respected.
As Service Director, you will play a pivotal role in shaping the future of advocacy in our region.
Working closely with our dedicated Board of Trustees, you will:
· Drive our strategic vision, ensuring high-quality, person-centred services.
· Inspire and lead an experienced, values-driven team.
· Strengthen partnerships and secure sustainable funding.
· Represent ASNEW at local, regional, and national levels as a credible and enthusiastic ambassador.
What We are Looking For
We are seeking a compassionate and dynamic leader who brings:
· Senior leadership experience in a relevant setting (charity, advocacy, social care, or health)
· A commitment to rights-based, person-led approaches
· Confidence in managing operations, people, and budgets.
· A collaborative, inclusive leadership style
· Passion for social justice and a belief in the power of advocacy
What We Offer
· A rewarding leadership role where your work will change lives.
· A supportive, reflective culture that prioritises wellbeing.
· Flexible and hybrid working options.
· Opportunities for professional growth and development
· The chance to make a lasting impact in a values-led organisation.
To advocate for the rights and well-being of individuals in North East Wales.
The client requests no contact from agencies or media sales.
JOB PURPOSE
To improve the provision of consistent high-quality debt advice, enhancing the experience of clients, by working collaboratively with delivery suppliers, to support them in implementing improvement activities, and in assessing and monitoring the quality of debt advice.
To support the implementation and ongoing facilitation of project quality assurance and improvement processes, working collaboratively with the EMMA management team to inform and support contract compliance and performance management activities.
To identify good practice and share learning with delivery suppliers, and across roles within MaPS and across all funded services to support improvement and development of advice services.
KEY DUTIES AND RESPONSIBILITIES
Deliver individual strategic projects/business plan objectives for the team
Work with debt advice providers on an individual basis to improve the provision of consistent and high-quality debt advice, by supporting suppliers to implement improvement activities, and to assess and monitor the performance of their advisers and debt advice service overall to ensure that the quality of debt advice is improved where required, maintained and provided in accordance with regulation, project requirements, best practice, and agreed standards. This includes:
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Working in collaboration with suppliers to make tailored recommendations and providing feedback to improve the quality of debt advice and client experience in a delivery supplier as appropriate, and identify good practice, where applicable
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Measuring and analysing information gathered against risk ratings, quality frameworks and standards and liaising with delivery suppliers to agree improvement action plans using the results of assessments and analysis
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Liaising with delivery suppliers about the practical arrangements required to carry out the monitoring of their work and improvement plans and ensure understanding of the service improvement process
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Supporting, where appropriate, the implementation of any follow on/corrective action following the assessment and /or support visits/file reviews.
Support participants internal and external quality assurance, quality related grant requirements and quality improvement schemes by:
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Ensuring delivery partners and advisers understand the objectives of the service and quality requirements.
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Facilitating the smooth application of the quality improvement process as required by LCALC and/ or the funder including writing guidance documents, regular liaison with the delivery suppliers and answering ad hoc queries.
Project compliance and quality requirements are achieved by:
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Ensuring delivery suppliers have a good awareness and understanding of the quality and service delivery requirements through communications and active involvement in the delivery of EMMA events related to quality improvement.
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Providing support and advice to delivery suppliers and other internal colleagues on the quality requirements and service delivery standards.
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Escalating risks promptly and appropriately.
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Providing support with delivery and quality compliance and performance management activities, including active involvement in performance enhancement plans as appropriate.
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Contributing to the design of monitoring and reporting processes.
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Respond to requests from delivery suppliers for support with quality matters and proactively encourage delivery suppliers to engage with quality improvement activities.
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Ensure that work undertaken reflects and supports equality and diversity.
Support the implementation of best practice systems and processes
Implement best practice systems and processes to ensure the development and improvement of delivery and advice services, including:
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Providing reports and/or data on trends, compliance, and quality.
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Liaising with colleagues to identify key learning points and delivery issues, to inform the development of EMMA.
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Identifying training and development needs within delivery suppliers, and work with colleagues and MaPS to improve the quality of advice services.
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Facilitate the sharing of learning and good practice identified through quality assurance and service improvement across EMMA delivery partners.
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Support delivery partners to maintain systems and processes for service delivery, management and improvement to ensure effective and consistent delivery of the quality of debt advice work.
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Support the development and/or updating of content for information systems.
Maintain expertise and insight
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Manage your own day to day activities to deliver tasks on time and to the required standard while gaining experience of the work of the Quality Team and maintaining expertise in debt advice.
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Be proactive in identifying external and internal contacts to inform activity to improve service delivery.
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Advise managers on recent developments in field of work.
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Undertake research and analysis in field of work.
Contribute to team
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Be an active member of the Quality Team, identifying opportunities for your own development.
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Provide regular updates to the Quality Manager regarding partners quality and processes.
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Contribute to the good and efficient working of the team in delivering against the business plan.
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Work in collaboration with MaPS and its funded organisations, working with other quality roles contributing to key projects, meetings and Supervisor Forums.
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Compliance with LCALC policies and procedures, including health and safety.
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Undertake any other duties as may be reasonably required within the scope of the role.
ADDITIONAL DUTIES AND RESPONSIBILITIES
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To ensure that all duties and responsibilities are discharged in accordance with LCALC’s Health and Safety at Work and other work-related policies and with due regard to the Equality Act 2010 and LCALC Equality and Diversity Policy.
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To comply with LCALC’s equal opportunities policy and assist with its development and promotion within LCALC, and amongst partner organisations.
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To comply with all relevant policies and procedures maintained by LCALC regarding matters such as regulatory compliance, data protection, client care, confidentiality, safeguarding.
PERSON SPECIFICATION – Quality Officer / Central Supervisor
QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE
(1) Expert knowledge of, and proven ability to deliver debt advice, including the diagnosis of relevant issues and remedies.
(2) Up to date knowledge of the key issues of debt advice arising from legislation, regulation, policy, practice and services.
(3) An understanding of compliance monitoring and performance management.
(4) A proven commitment to continuing professional development.
SKILLS AND ABILITIES
(5) Proven ability to monitor and evaluate performance through case checking (conducting Independent File Reviews) and providing supervision and support to aid improvement.
(6) Proven ability to identify learning and development needs and contribute to the development of appropriate learning activities for individuals and groups.
(7) Proven ability to identify service delivery issues affecting quality
(8) Ability to plan effectively and realistically, managing own workload in a busy schedule and working accurately to agreed deadlines
(9) Ability to work on own initiative or as part of a team. Excellent inter-personal and client care skills
(10)Excellent influencing, negotiating and administrative skills.
(11)Excellent interpersonal and communication skills and an ability to build relationships with staff at all levels.
(12)Ability to collate information and write concise reports, including analysing information, identifying issues/risks and making recommendations for corrective action.
QUALITIES
(13) Commitment to initiatives to combat poverty and social exclusion
(14) Energetic and self-motivated
(15) Commitment to equal opportunities
(16) Willingness to accept direction and supervision
(17) Willing and able to work outside office hours from time to time
(18) Commitment to the aims of Leicester Community Advice and Law Centre
OTHER REQUIREMENTS
(19) Must have access to own car and be willing to undertake travel throughout Derbyshire, Leicestershire, Lincolnshire, Northamptonshire, Nottinghamshire and Rutland.
(20) Willing and able to work remotely and/or from home.
Interviews are currently expected to take place via Microsoft Teams during the week commencing 25th August 2025.
The client requests no contact from agencies or media sales.
We are looking for resilient and dedicated people to join our Avon & Somerset team as Early Interventions Officers, working within the VS team as part of the Avon & Somerset Victim Service partnership.
The service provides support across the whole geography of Avon & Somerset. This role involves making initial contact with victims of crime and Anti-Social Behaviour and providing initial support in a dynamic and ever-changing environment.
We have a number of posts available and welcome applications for both full and part time hours. These are hybrid roles which will involve a minimum of working one day per week in the Bristol VS office; a confidential home working space is also essential. Travel for team meetings, training etc. will be required on occasion.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
Career Development: Ongoing training and support with opportunities for career progression
About the Role:
You will provide high quality support to all victims and witnesses of crime and Anti-Social Behaviour, leading on completing initial impact and risk assessments that are comprehensive and holistic. You will also provide cover for the local VS Helpline.
Key Responsibilities:
- Act as the first point of contact for service users referred in to the service, completing comprehensive impact and risks assessments using agreed processes and a tailoring the response to each individual's needs.
- Manage a caseload of service users who require more immediate and short term interventions, referring on those with more long term needs either internally or externally.
- Develop support plans where appropriate.
- Maintain accurate and confidential case management records and contribute to monitoring information for the service and provide accurate and timely performance information for internal and external use.
- Respond appropriately to safeguarding concerns including both child protection and vulnerable adult issues.
- Ensure that everyone is aware of their rights under the Victim's Code of Practice and the Witness Charter..
- Comply and keep up to date with all relevant legislation, policies and procedures, including data protection legislation, confidentiality.
- Work as part of a team to ensure that all outcomes and Key Performance Measures are met relevant to the local contract.
Ideally you will have:
- Experience of delivering a service and working directly with service users in a statutory, voluntary or community work setting
- Experience of working in an outcomes focused service
- Knowledge of the criminal justice system and the impact of crime
- Knowledge and understanding of Domestic Abuse processes and services
- Experience of engaging with vulnerable victims of crime who may have complex needs
You will need:
- To demonstrate strong written and verbal communication skills
- The ability to undertake impact and risks assessments and identify appropriate support
- Experience of safeguarding issues and legislation relating to both child protection and vulnerable adults
- The ability to manage a demanding workload and to meet a range of conflicting deadlines
- The ability to identify, develop and maintain partnerships with all relevant external organisations
- Excellent telephone and IT skills required to use a database and undertake all administrative and reporting requirements
- The ability to work effectively as part of a team but also to work independently in a variety of locations without direct supervision.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Service User Engagement Lead to support our Criminal Justice services
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
Job Summary
Advance’s Minerva service works with women and young women and girls involved in the Criminal Justice System offering safe, targeted support and advocacy to women to help them address their complex needs in relation to the 9 pathways to offending, such as substance misuse and financial difficulties, aiming to reduce re-offending, encourage desistance amongst repeat offenders, and empower women to live safe, crime free lives.
Working as a Service User Engagement Lead you will be responsible for supporting the operational delivery of our service user engagement programme that will be a part of the Minerva service across London, including leading a team of CJS community champions and ambassadors and supporting in the oversight and delivery this programme across our 3 criminal justice services. In addition, this role requires you to build effective relationships with the criminal justice teams across London, and the regions alongside our partners and service users.
An integral part of the Service User Engagement Lead role will include delivering planned monthly supervision and ad-hoc supervision and having oversight of safeguarding and risk management for the CJS champions and ambassadors that you are working alongside. You will support the Senior Service Manager and Service Managers in delivering key information to keyworkers, in staff meetings and in day-to-day interactions to help promote the service user engagement programme.
You will lead your team and service while working collaboratively with fellow Advance managers and teams, external agencies and key stakeholders across London to provide a consistent and holistic service.
Key responsibilities and duties
- Support the recruitment, onboarding, and exit processes for champions and ambassadors including processing checks and welcome packs. Creating and supporting a positive culture of CJS Champions and ambassadors within the service
- To ensure the voice of service users is heard, valued and have influence throughout all areas of services, development design and delivery
- Supporting the CJS champions and ambassadors in post with their professional development
- Support with coproduction of projects across sites including coproduction space and service user activities, representing the views and opinions of those who access our services by leading on service user board meetings, focus groups and training sessions.
- Oversight of the welfare and wellbeing of CJS Champions and ambassadors
- Embed processes that enable you to engage with those who access our services, by listening to their views and asking for their feedback. Provide feedback and updates to those who access our services informing them of any changes and decisions.
- Work with staff and the local community to improve and develop the service, promoting our strategy
- Maintain accurate and up-to-date records on champions and ambassadors and service user engagement via our internal database and spreadsheets.
- Manage invitations, bookings, and logistics for internal and external events, meetings or workshops involving CJS community champions and ambassadors
- Ensure all CJS champion and service user information is managed confidentially and in line with Data Protection regulations.
- Keep CJS champions and ambassadors training and participation records up to date.
- Support in monitoring engagement levels and preparing basic reports or summaries on Service User Involvement champions and ambassadors.
- Be responsible for your own personal learning/development and keep up to date on research, relevant legislation, policy and practice, and other literature relevant to the role.
- Participate in supervision, training and meetings as required and assist in the development of services in line with agreed development plans.
- Work collaboratively with the Service Managers to ensure that the work supporting women in the CJS is a coherent and well organised service, meeting regularly to communicate issues across the team and reporting achievements, challenges and proposed solutions.
About You:
To be successful as the Service User Engagement Lead you will need the below experience and skills:
You are an organised and empathetic individual with experience in supporting service user involvement and champion/ambassador programmes. You’re confident managing the full lifecycle of engagement - from recruitment and onboarding to professional development and exit processes - ensuring safeguarding and data protection protocols are followed at all times. You have a strong understanding of co-production principles and are passionate about ensuring the voices of those with lived experience are heard, valued, and embedded in service design and delivery. Your ability to build positive relationships enables you to effectively support the welfare and wellbeing of community champions and ambassadors, while also engaging wider staff and community networks to improve services. With strong administrative skills, you’re confident in managing data systems, coordinating events, and maintaining accurate records. You’re proactive in monitoring engagement levels and can contribute to reporting and service development activities. Collaborative by nature, you work well within a team, communicate effectively, and are committed to continuous learning. You stay up to date with relevant legislation, policy, and best practice, and thrive in environments that value service user voice, equality, and community impact.
ow to apply:
Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.
- Closing Date for Applications: Sunday 31st August 2025*
- Interviews are taking place on a rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate
What we can offer you - Employee Benefits:
- A 35-hour working week
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- Thorough induction and training
- Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team at Advance and we will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.