Retail manager jobs

Team: Retail

Location: Maidstone

Work pattern: 14 hours on a rota basis (to include weekends)

Salary: Up to £8,977.77 per annum

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Assistant Shop Manager:

• To assist the Shop Manager to maximise shop income and profitability through the safe day-to-day operational management of shop activity and key performance indicators, to support the work of Cats Protection
• To act as brand ambassador for Cats protection, being a role model for the values and behaviours of the Charity, taking responsibility for the shop operation in the absence of the Shop Manager.

About the retail team:

• Our retail operation consists of over 80 charity shops
• Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece'.

What we’re looking for in our Assistant Shop Manager:

• Demonstrable learning and experience from working in a relevant retail environment
• Experience and/or understanding of working to sales targets
• Experience of cash reconciliation and financial controls
• Ability to motivate and manage a team of employees and volunteers

What we can offer you:

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about 

Interested? Here’s how to apply:

Application closing date: 13 August 2025

Virtual interview date: TBC

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form
2. Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email us if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey

You will support the promotion of sustainable shopping and the shop’s social media to increase audience reach, attract customers, donors and volunteer supporters to deliver the Retail Strategy.

Role Requirements

• To maximise shop sales by achieving agreed targets both through donated stock and bought in/new goods. This involves proactive stock generation, optimum pricing, processing stock to agreed amounts and stock planning.
• Achieve Gift Aid sales conversion target through maximising new donor sign up and encouraging repeat donations.
• Achieve the shops Raffle sales targets through involving the shops team.
• To maintain high levels of shop presentation by merchandising and housekeeping to agreed standards as set out in the Shops Operations manual.
• Manage the stock levels of bought in/new goods, to include ordering of more stock as and when necessary and recording key performance indicators (KPIs).
• Assist in holding and attending Fundraising events to promote the awareness of The Children’s Trust.
• To source links with local communities to promote Retail in the community via media and other sources.
• Role involves a degree of manual handling in sorting and lifting of stock.

Interview Date: to be confirmed

Terms and Conditions

Strictly no agencies, please.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits on our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

 Shop Manager

Service:  Relate at Family Action

Location: Warwick

Hours: 37.5 hours per week (full-time)

Salary: £13.10 per hour

Contract type:  Permanent

We are looking for a talented Shop Manager who is an enthusiastic self-starter, with a passion for charity retail, to manage our Warwick shop on a full time (37.5 hours per week) basis.

Who we are

Relate is a leading relationships service, offering counselling, information, mediation and support to individuals, couples and families from all backgrounds and sexualities, at all stages of life. We also provide expert training for relationship support practitioners.

Relate is now part of the family charity, Family Action. Supporting people through change, challenge or crisis, we protect children, support young people and adults, and offer direct, practical help to families and communities. It’s what we’ve done for over 150 years. We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today. With Relate at Family Action, we work to support the creation of secure foundations for children and young people, and safe, supportive relationships for all.

We currently manage 11 shops located within 5 regions across the UK. Our shops generate income to support the work of Relate. The shops are managed by paid Shop Managers, supported by Assistant Shop Managers/Sessional Workers (Retail Assistants) and our amazing Shop Volunteers.

What are we looking for?

• Charity retail experience preferred

• Experience of customer care

• High levels of organisational skills

• Highly focussed on maximising sales

• An eye for detail

• A sound track record in achieving targets and delivering success

You will be responsible for the creation of a warm and welcoming environment for customers, volunteers and donors, with a view to maximising sales, profits and Gift Aid to support the work of Relate at Family Action.

The successful applicant will be required to work flexibly for 37.5 hours each week (5 days per week including Weekends) across a 7 day trading week, Monday to Sunday.

What will we offer you?

We offer flexible working hours, a generous pension scheme and leave entitlements, eye care vouchers, a cycle to work scheme and other great benefits. We have an excellent wellbeing offer and we will invest in your professional development with on-going quality training and career development opportunities. We have six staff diversity networks that offer peer support and contribute to the strategic development of EDI; Accessibility Network, Anti-Racism and People of Colour Network, Gender Equality Network, Inter-Faith Network, LGBTQIA+ Equality Network and Parents and Carers Equality Network. You’ll join an established, supportive and high-performing service and have the opportunity to thrive in an innovative organisation that values your opinion, encourages learning and has the needs of children and families at its core.

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. If you share these values and behaviours and have the necessary skills then we look forward to hearing from you.  

Our commitment to Equality, Diversity & Inclusion:

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community / particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse any reasonable travel costs associated with attending an interview. 

To Apply:

· Click the ‘Apply’ link below and fill out our digital application form

· Closing Date: Friday 6th June 2025

Appointments are subject to satisfactory Safer Recruitment checks, including a Disclosure and Barring Service (DBS) check where appropriate to the role.

ID: 1458

We are looking for a dynamic and enthusiastic retail professional to lead our extensive operation and experienced teams. You will drive performance, develop managers and nuture our growing volunteer base.

Some of the key responsibilities are:

• Use a commercially focused approach to continually maximise opportunities and drive income.
• To significantly grow and develop the online retail offer.
• To provide leadership, direction and coaching to a large team of staff.
• Ability to travel independently across Coventry and Warwickshire.
• Weekend working on a routine basis and able to respond to out of hours emergencies.

Essential criteria include:

• Full driving licence and access to own transport for work purposes.

Can you inspire and be inspired? Can you deliver great customer service? Are you looking for a chance to shine? We have fantastic opportunities for progression and development and the Freedom to nurture ideas and flair within a Framework of support to develop you.

At Barnardo's we believe in children, the funds we raise in store support the most vulnerable children and young people in the UK and now's your chance to play your part in this vital work. As well as maximising sales and profit in store you'll also ensure the very highest standards of presentation and customer services – your aim will be to make your store the best in town, for customers to visit and for your colleagues to work in.

You're an experienced people manager; you are creative and resourceful and can use this to generate customer, donor and colleague loyalty. You'll need to be well organised with great communication skills to lead your team of colleagues in store to maximise sales and profit and meet your stores targets.

In return you will work for one of the UK's largest charity retailers with benefits, including full training and development package, promotion prospects, pension and benefits.

Generating the money we need to make children's lives better is a truly fulfilling role so if you'd like to use your talent to make a positive difference then we would love to hear from you!

The full Job description and Person profile is available below. Please read this before applying to ensure that the job matches your skills and experience.

* As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.

Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

About Barnardo's

At Barnardo's we believe in children – no matter who they are, what they have done or what they have been through. Please read about our basis and values following the link below. You will be asked questions relating to them as part of the recruitment process for this role.

Barnardo's is committed to having a diverse and inclusive workforce for staff and volunteers. Our commitment to Equality, Diversity and Inclusion (EDI) is reflected in our values and our practice, and we have invested in this area of our work to ensure that we can deliver on our commitments to be an inclusive employer. EDI is a key enabler of our purpose as a charity and we want to ensure that the diversity of our teams is reflective of the communities we serve and that we continue to learn and develop our work with a focus on inclusion. We particularly encourage applications from candidates from Black, Asian and  Minoritised Ethnic Communities, candidates who are LGBT+ and Disabled candidates. 

Our basis and values

Benefits

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• 26 days annual leave plus bank holidays, increasing after 5 years service
• The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Corporate University

Retail Development Officer  
Harrogate, with regular travel across Yorkshire. 

We offer hybrid working and we are committed to paying the Real Living Wage. 

 
About Us 

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer. 

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships. 

 
The Benefits 

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more. 

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Retail Developement Officer, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen. 

 
The Role 
 
Reporting to the Retail Development Manager, the Retail Development Officer will support with the continued growth and development of our retail network.

The role holder will actively support the Retail Development Manager to build, deliver, and implement a pipeline of new sites development in retail, including shops, cafes and superstores, Yorkshire Cancer Research Centres, and other retail related projects. 

You will have responsibility of supporting the Retail Development Manager with market analysis and feasibility studies of potential new sites, contributing to the development of business cases, projects plans and delivery of these plans as well as contributing to compliance and ongoing maintenance and required improvements within the retail real estate. There will also be an opportunity for the role holder to inform future decision making through the delivery of business insight, KPI data and other metric reports relating to income. 

Specifically, you will: 

New Developments in Retail 

• Support the Retail Development Manager in exploring and identifying the best locations for new shop openings, including market analysis, feasibility study, site visits, and site presentation. 

• Assist in developing business cases for each new shop, ensuring they are financially viable and key decisions are documented. 

• Support the development of project plans for shop openings, closures, and refits by ensuring suppliers, tradespeople and internal stakeholders are engaged and informed of key dates. 

• Maintain and nurture relationships with appointed property agents to develop a pipeline of potential new shops. 

• Support where possible the recruitment process for new shop managers and volunteers and ensure this is complete in time for each new shop opening. 

• Work alongside the Retail Development Manager to identify new suppliers, ensuring they are suitable, competent, and aligned to our values. 

• Work closely with the Facilities Manager to ensure new shops are in good condition and compliance documents are in place before being handed over to operate under business-as-usual activities. 

• Work collaboratively with the Retail Area Manager, with regards to monitoring compliance with retail policies and procedures, as well as Health & Safety standards. 

• Act as a visible leader in relation to all health and safety responsibilities, taking reasonable care for your own safety and the safety of others. Adhere to all Health & Safety requirements, processes and procedures. 

• Assist as a contact for leasing and tenancy negotiations and discussions with relevant internal and external stakeholders. 

• Support the Retail Development Manager in developing and testing new income streams, processes, and systems before moving to business-as-usual activities. 

• Undertake regular shop visits/shop floor inspections, directing and supporting the team to deliver creative and inspiring layouts, space planning and use of point of sale to ensure that each shop maximises its sales potential, and that the visual presentation of the shops represents the brand image of Yorkshire Cancer Research. 

Retail Estate Development  

• Support the Retail Development Manager, Retail Area Manager, Director of Retail & Operations, and Shop Managers in regularly reviewing our current retail estate, identifying maintenance and other improvements required. 

• Assist in developing business cases for each project, ensuring they are financially viable and key decisions are documented. 

• Support development of project plans for refurbishments and improvements by ensuring suppliers, tradespeople and internal stakeholders are engaged and informed of key dates. 

Other duties: 

• Support the development and execution of the ten-year Retail business strategy. 

• Deliver key business insight to drive improvements through analysis. 

• Provide regular KPI and metric reports on income to inform future decision making and planning. 

About You 

To be considered for this role, you will need: 

• To be ideally educated to A Level or equivalent or able to demonstrate experience in a similar role at a similar level. 

• To have evidence of continued professional development relevant to the role purpose and level. 

• To ideally hold a  Project Management Qualification : IE APM, PRINCE2 

• To have experience of supporting in the delivery of multi-stakeholder projects 

• To have excellent business acumen and an in-depth understanding of market trends 

• To have experience of working cross functionally, both within an organisation and externally. 

• To have experience of planning and implementing store openings. 

• To be highly organised with good time management skills and the ability to prioritise own workload to meet deadlines. 

• To have convincing and persuasive written, oral and presentation skills with the ability to present ideas and issues, clearly, and coherently to a wide range of audiences 

• To have excellent IT skills with confident use of Microsoft Office packages including Word, Advanced Excel, Outlook, and PowerPoint. . 

Application 

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to the recruitment team before 30th August 2025. Please read our privacy notice before applying. 

Yorkshire Cancer Research is a responsible and flexible employer.  We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity. 

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website. 

Are you passionate about people and driven to make a real impact? At the British Heart Foundation (BHF), we’re looking for a Retail Volunteering Manager to help shape the future of volunteering across our network of shops.

In this exciting role, you’ll work closely with Regional and Area Managers to bring our volunteering strategy to life. You’ll support shop teams with everything from volunteer recruitment and onboarding to engagement and retention and building strong, motivated teams that are at the heart of our success.

You’ll also champion our digital volunteering platform, MyVolunteer, making it easier than ever for people to get involved and stay connected.

As part of a friendly and collaborative team of Retail Volunteering Managers, you’ll share ideas, solve challenges, and help drive innovation in how we support our volunteers.​

About You 

You will bring expertise in volunteer management, with a proven track record of working with volunteers in either a field-based capacity or within a multi-site organisation. Your experience includes engaging and influencing key stakeholders to deliver innovative, credible solutions that support performance and strategic goals.

We’re looking for someone with a strong track record of delivering against key performance indicators and proven experience in training or coaching individuals and groups.

Excellent communication skills are essential, with the ability to speak knowledgeably and passionately about all aspects of volunteering.

You’ll bring strong analytical capabilities, with the confidence to question, investigate, and challenge constructively to drive improvement. Outstanding organisational skills are key, as you’ll need to manage competing priorities, work independently, and take initiative in a fast-paced environment.

Previous experience in a retail setting is desirable and will help you understand the unique challenges and opportunities within our shop network.

We are also looking for:

• A people person who thrives in a team environment
• Strong understanding of the retail sector
• A passion for community and making a difference
• Confidence using digital tools to engage and support others

Working arrangements 

This is a field-based role covering London & the surrounding counties, East Anglia and up to the Midlands. You will need to live within the geographical area, or you must be able to relocate to this region.

You must have a full UK driving licence at the time of application with access to your own vehicle.

There will be a requirement for flexible out of hours working to support occasional evening and weekend activity. You will be compensated for this with time off in lieu.​

Interview process 

 The interview process may take place in-person or virtually via MS Teams. 

 Interviews may take place during the advertising period.

Shop Cover Manager

Ref: REQ004342

£30,331.58 a year includes allowance and car allowance

Permanent - 35 hours per week

Field Based to cover North England & North Wales

Are you looking for a role with huge variety where no day is the same? Are you able to inspire a team of brilliant volunteers? Do you have retail experience and are looking for the next step in your career?

If you answered yes to these then we have the perfect opportunity for you.

The role

Permanent, 35 hours

The role includes a £1,750 allowance and £5,000 car allowance

Location - Supporting Scope shops based in the North and Wales. It is therefore essential that you can travel within this geographical area.

We are looking to appoint a Shop Cover Manager (known internally as Divisional Support Lead) supporting Scope shops in the North and Wales. These include: Bramhall, Buxton, Cambridge, Chester, Colwyn Bay, Halesowen, Kenilworth, Leek, Liverpool, Northfield, Northampton, Pwllheli, Sale, Shirley (Birmingham) and Shrewsbury.

This is an exciting role working closely with the fantastic shop teams to enable our shops to trade when there is absence. The role will play a key role in maintaining and improving the running of our shops day to day and enable us to maximise sales and profit.

Our retail roles are full of variety, and every day is different! From generating and processing stock to designing an eye-catching window display or recruiting and training our wonderful volunteer team you’ll find every day challenging but extremely rewarding. You will have relevant experience in retail but a great attitude and willingness to learn is just as important.

About you

As Divisional Support Lead you’ll be passionate about retail and have a love of fashion with experience of running a shop, or you’ll be looking for a management role as the next step in your career and be comfortable working closely various shop teams.

To be successful in this role

· You’ll need a commercial, can-do attitude and always put the customer’s needs first.

· You’ll be a dedicated team player and be able to work with different retail shop teams and volunteers

· Possess a strong work ethic

· Have a great attention to detail and have a creative eye for displays.

· Be proficient in the use of Microsoft Office

Please make sure you explain in your application, with examples, how you can meet these important skills.

We ask you to show an appreciation of Scope’s values and our ambition of creating equal futures with disabled people.

About working in our shops

Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. Focusing on sustainable fashion, engaging with local communities and leading our volunteers to deliver a great colleague and customer experience, we raise much needed funds to deliver Everyday Equality for disabled people and their families.

Shop hours

It’s important for you to know that Scope Charity Shops are open every day. So, some weekend and Bank Holiday cover is needed. Our full-time hours are 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.

Our values - pioneering, courageous, connected, open, fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency. 

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us, please email us via our website. You can find out more about interview adjustments on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

· 35 days annual leave

· flexible working (where we can)

· company pension

· excellent training and career development

· strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues

· Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more.

Please note that successful candidates will be subject to an enhanced DBS check. 

How to apply

Please visit our website and apply online.

Application closing date - 12.08.25

Location: Area 3 vacancy which covers Scottish Highlands geography of Angus, Aberdeenshire, Perth & Kinross, Fife, Morayshire, Inverness-shire.

Can you inspire and be inspired? Can you motivate others to deliver great customer service? Are you looking for a chance to shine? We have fantastic opportunities for progression and development and the Freedom to nurture ideas and flair within a Framework of support to develop you whilst you develop and lead a team of up to 25 stores to success.

At Barnardo's we believe in children the funds we raise in store support the most vulnerable children and Young People in the UK and now's your chance to play your part in this vital work. As well as maximising sales and profit in your area, you will take full ownership of the day to day management of your stores, you'll maximise their income and lead and inspire your team of managers.

You will have a sound retail management experience, which will ideally be from a multi-site environment; you will have shown in your experience an ability to achieve budget, revenue, cost and profit targets as well as KPI's. You will be an outstanding leader who can bring team building and organisational strengths to your team alongside ensuring that the very highest standards of presentation and customer services are upheld throughout your area – your aim will be to make your store's the best in town, for customers to visit and for your colleagues to work in.

In return you will work for one of the UK's largest charity retailers with benefits, including full training and development package, promotion prospects, pension and benefits.

Generating the money we need to make children's lives better is a truly fulfilling role so if you'd like to use your talent to make a positive difference then we would love to hear from you!

The full Job description and Person profile is available below. Please read this before applying to ensure that the job matches your skills and experience.

*As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application.

Contract Type: Permanent Full time
Salary: £25,907 - £28,786 full time - based on 35 hours
Location: Belfast
 
Closing Date: 17 August 2025
 
Concern Worldwide (Northern Ireland) is looking for a highly motivated and dynamic Shop Manager on a Full time, permanent basis for our Andersonstown shop in Belfast.
 
About Us:
 
Concern Worldwide is a non-governmental, international humanitarian organisation dedicated to the reduction of suffering and working towards the ultimate elimination of extreme poverty in the world's poorest countries. Our mission is to transform the lives of people living in extreme poverty. We work with 25 million people each year, in some of the hardest to reach and most fragile places. Places prone to conflict, natural disasters, climate change and extreme hunger. When an emergency strikes, we are among the first on the ground. We use our voice to bring the stories of extreme poverty to world leaders.
 
About the role:
 
To managing all aspects of the shop, including recruiting and leading the volunteer team in order to maximise the income generated for Concern's work. You will be instrumental in making sure the shop is at the hub of the local community, ensuring a steady flow of donations and acting as the face of Concern Worldwide and raising public awareness of our campaigns.
 
You will lead by example and be confident working within a fast-paced retail environment. You will contribute towards the success of the shop by:

• Ensuring a high standard of customer service
• Achieving targets to maximise income
• Maintaining a high standard of visual merchandising
• Actively recruit volunteers
• Generate stock
• Achieving expectations within campaign activities
 
About you:
 
As Shop Manager, you will have the opportunity to be part of a small, but dedicated and successful retail team. You will be a highly motivated self-starter who takes full ownership of your role. You will lead and motivate your shop volunteers in maximising the fundraising income for the shop. It will be your chance to demonstrate and further develop your existing strong commercial awareness, relationship management, sales and customer service skills.
 
This is an exciting time for you to join Concern Worldwide (NI) as we seek to engage more with local communities and increase support for our work in tackling hunger and transforming lives in some of the poorest places in the world.
 
Equality, Diversity and Inclusion:
 
Concern Worldwide encourages all qualified candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organisation. Concern is against all forms of discrimination and unequal power relations, and is committed to promoting equality.
 
Concern Charity Retail in Northern Ireland:
 
There are currently eight Concern shops in Northern Ireland. Two of these are bookshops, one in Derry and the second in Holywood Co. Down. One is our newest retail format, our Concern Boutique on the Lisburn Road with an elevated customer experience and product offering. The remaining five are standard charity shops, situated in Ballycastle, Newcastle, Ormeau Road, and the Antrim Road in Belfast.
 
CONDITIONS OF APPOINTMENT
 
It is the nature of this post that weekend working (Saturday) and occasional additional seasonal hours are part of the normal working week. Working hours will also involve some evening work to meet the needs of the post.
Full time - 35 hours per week, permanent contract. Flexibility is required.
 
Appointment will be subject to a six-month probationary period.
 
If you require a paper application form, please contact us.
 
Due to the urgency of filling this position, Concern reserves the right to close the recruitment activity earlier if we have received applications, which match the role. We encourage you to apply as soon as possible to avoid a potentially earlier closing date.
 
The successful post holder will be required to complete a Basic Access NI check and sign a criminal records self-declaration form.
 
Having a criminal record will not necessarily debar you from working with Concern Worldwide (NI). This will depend on the nature of the position, together with the circumstances and background of your offences.
 
You may have experience in the following: Retail Manager, Store Manager, Shop Supervisor, Charity Shop Manager, Retail Team Leader, Assistant Store Manager, Retail Operations Manager, Volunteer Coordinator, Community Fundraising Manager, etc.
 
REF-222 975

Commercial Compliance Manager

Sue Ryder supports people at the most difficult times of their lives

Are you an experienced fundraising compliance professional with a proven track record in developing and implementing strategic plans, along with creating supporting policies, processes, and training programs?

Sue Ryder has an exciting opportunity to support the development and implementation of a compliance framework across all commercial operations (fundraising and retail) at Sue Ryder that will drive the future of one of the largest and most recognisable UK healthcare charities so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community.

The Role
Reporting to the Head of Commercial Support and Governance, the role works alongside the Fundraising Supporter Services and Standards Manager, Retail Operations Manager and Retail Support & Projects Manager. The role will work closely with key stakeholders across Sue Ryder predominantly to focus on fundraising operational compliance and provide leadership and assurance guidance for Retail and other commercial operations that Sue Ryder develop in the future.

You will support the development and implementation of a compliance framework across fundraising operations at Sue Ryder which includes, maintaining awareness of external legal and regulatory requirements, engaging stakeholders to review and update policies, work with subject matter experts to create compliance processes and training.
You will also build and maintain reporting and other mechanisms which clearly identify where assurance is available or where not, providing leaders with data to focus on improving compliance.

Key Responsibilities:

• Develop a compliance plan with agreed assurance levels, including audits, SLA and KPI reporting, and comprehensive documentation for ongoing commercial fundraising and retail operations.

• Review and update all compliance policies and procedures, recommending and gaining agreement with subject matter experts for appropriate review periods.

• Ensure adequate training resources are available for compliance related matters and ensure regular reporting to monitor compliance and inform managers and ensure compliance is embedded in campaign planning and execution. Review, advise and sign off all fundraising materials sent out across Sue Ryder with subject matter experts.

• Work with stakeholders to build and deliver an ongoing compliance communications plan and strategy

You will have

• Expert knowledge of the CAP code, General Data Protection Regulation, Privacy and Electronic Communications Regulations (PECR), Code of Fundraising Practice and other charity requirements set by the ICO, the Fundraising Regulator, Gambling Commission’s Licence Conditions and Code of Practice and HMRC Gift Aid Standards.

• Proven experience of creating and reviewing policies and guidance in a fundraising or retail environment.

• Experienced in implementing reporting mechanisms (SLA/KPIs) using multiple data sources and systems and internal and external audit processes and risk management.

• Understand and have experience of project management processes.

• Excellent teamwork, emotional intelligence, and leadership skills.

• Able to develop a network of relationships across the organisation to deliver objectives as a skilled negotiator able to influence and motivate others

• Capable of managing competing priorities to meet business need, balancing risk and commercial benefit

Competitive Benefits Package

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)

• Company pension scheme

• Staff discount with thousands of retailers

• Refer a Friend scheme - £250 payment

• Enhanced maternity, paternity and adoption pay

• Access to Employee support programme

• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, Women and Non-Binary Individuals

• and lots more. Please visit our careers website for the full list.

Closing date: 3rd August
Interview/Assessment date: 12th August (London)

We aim to give all candidates the opportunity to perform at their best during our recruitment process. Please let us know if you require any adjustments at any stage by contacting

If you want more than just a job, we want you.
Join the team and be there when it matters.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.

Job Title: Assistant Shop Manager 

Reporting To: Old Swan Shop Manager 

Salary: £25,570 - £27,401 

Hours: 37.5 hours per week 

Location: Old Swan, Liverpool 

About us: 

 
Alder Hey Children’s Charity raises vital funds to help make Alder Hey Children’s Hospital a truly world-class, patient-friendly hospital for the 450,000 patients and families we care for every year. 

The charity supports a wide range of life-enhancing projects that improve the experience of our amazing young patients. This includes funding specialist medical equipment to ensure our skilled surgeons and clinical teams have access to the most cutting-edge technology and investing in hi-tech distraction equipment proven to reduce pain and anxiety for children during their hospital stay. We also support innovative programmes such as ward musicians, our on-site magician, and dedicated play specialists on every ward. 

In addition, our charity retail operation plays a key role in raising funds and engaging our community. With a presence on-site at the hospital and across local areas, our retail outlets offer a variety of high-quality donated and new goods. Every purchase helps us continue to deliver exceptional care and fund critical projects, while also providing volunteering and community engagement opportunities that extend the impact of our mission beyond the hospital walls. 

About the role: 

We are looking for a passionate, ambitious Assistant Charity Shop Manager to join our successful team to help manage our charity shop in Old Swan. 

The Assistant Shop Manager will be an integral part of the wider Charity team.

Main Duties/Tasks: 

You will play a vital role in supporting the Shop Manager to lead, motivate, and develop a team of dedicated employees and volunteers, fostering strong community engagement and maximising the shop’s impact. This includes encouraging and harnessing the gifts of time from volunteers, goods from donors, and income from customers. As a visible and active ambassador for Alder Hey Children’s Charity on the high street, you will ensure the shop reflects the Charity’s values and purpose in all that it does. You will also support van collections and deliveries, helping to ensure the smooth and efficient transport of donated goods, while representing the Charity with enthusiasm and professionalism. 

Income generation: 

• Work with the Shop Manager to maximise sales and profits ensuring weekly targets are met. 

• Support the team to maximise income from Gift Aid on donated products. 

• Support the team to maximise income via our online platforms. 

• Support the team with arranging van deliveries/collections daily.

• Work with the wider Charity team to promote and support fundraising activities and events. 

• Explore ways to maximise sales via events, donation drives, pop-up shops etc. 

• Cash up the till at the end of shift and ensure banking documents are completed. Investigate any discrepancies and report them to the Manager. 

• Support with ensuring the money is ready and accessible for cash collection.

• Open and close the shop at the appropriate times.

Volunteers: 

• Support and management of a team of volunteers. 

• Utilise volunteer skill sets and motivate them to deliver great customer service and perform tasks in-line with charity standards. 

• Maximise the shop’s opening hours and ensure the shop is open and managed by the shop team in the absence of the Shop Manager. 

• Help to provide and support ongoing training and development for volunteers. 

• Work and treat employees, volunteers and stakeholders in accordance with the Charity’s values. 

• Health & Safety (in conjunction with Shop Manager) 

• Ensure the shop adheres to Retail Health and Safety regulations. 

• Implement good Health and Safety practices to help protect employees, volunteers, and customers. 

• Help to ensure employees and volunteers are trained in manual handling. 

• Help maintain the cleanliness of the shop and behind the scenes areas.

• Stock Control (in conjunction with Shop Manager) 

• Ensure continuous, sufficient levels of high-quality stock. 

• Be responsible for deliveries and stock controls. 

• Ensure stock is appropriate to the business and priced accordingly. 

• Maintain a rigorous process of stock rotation, ensuring rotation within expiry dates. 

• Ensure visual merchandising is a high priority, with products featured prominently in window displays. 

Customer Service: 

• Be professional, patient and have a ‘people-first’ approach to customer services. 

• Be committed to the principles of equality, diversity, and collaborative working. 

• Set high standards of cleanliness, display and merchandising. 

• Establish quality standards, consumer safety and ensuring continuity. 

• Play a key role in enabling the shop to represent the Charity’s values.

Other Duties: 

• Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation. 

• Any other reasonable duties as required by your line manager. 

The Charity retail team are currently conducting a four-day working week trial, due to end on 30th September 2025. This means that, for example, staff previously working 37.5 hours a week are now working 30 hours a week to enable a four-day working week. The trial is monitoring the benefits of a four-day working week against productivity. We are confident that by embracing a more flexible and balanced approach to work, we can continue to create a thriving and fulfilling work environment while driving growth and success for our charity. A decision will be made before the 30th September 2025 to agree the next steps, based on an assessment of the trial period; the four-day working week trial may be ended, extended or adopted permanently.

Our Values 

Here at Alder Hey Children’s Charity, our values guide the way in which we work. By being courageous, working together, being passionate about our work, and making sure that we are creative in what we do, helps us to deliver the support necessary so that our hospital can continue to deliver the very best care for our young patients and their families. Our values are:

Courage: we try new things and take risks to innovate and drive forward new ideas. We have the courage to speak up and take a stance. We are accountable, responsive and responsible. We are unstoppable.

Together: we work together as one team, sharing our knowledge and learning. We work in partnership with patients, families, supporters and colleagues. We are respectful, celebrate diversity and empower each other to achieve our aims.

Passion: we are passionate about what we do and why we do it.  We work together to share and grow. We inspire others.

Magic: we are fun, creative and child led. We create special moments, provide little extras and go further for our brave young patients.

How to apply 

You can apply by clicking the link below. Applications must include your CV and a covering letter which answers the following questions: 

• How do you meet the person specification? If you don’t exactly meet all of the role requirements but have transferable skills please do consider applying and provide details as part of your answer.

• Why do you want to work for Alder Hey? 

Additional information is included within the Job Description and Person Specification. If you have any questions about the role please contact the People Team.

Closing date: Sunday 10 August 2025 

Interview date (to be held at Alder Hey Children’s Charity Shop – Old Swan): Tuesday 19 August 2025

Alder Hey Children’s Charity will make every endeavour to make any reasonable adjustments for applicants who require assistance in carrying out their duties due to a disability. Alder Hey Children’s Charity is committed to equal opportunities and positively welcomes applications from all sections of the community. Alder Hey Children’s Charity is committed to safeguarding children and vulnerable adults. The post holder may be required to complete an enhanced DBS disclosure check.

Are you looking for your next opportunity as a Volunteer Manager? Then look no further, come and join us at Hope House Children’s Hospices by playing a vital role in achieving ‘Our Mission’ Helping every child with a life-threatening condition live their best life.

Hope House Children’s Hospices have an opportunity for a Volunteer Manager to join our team based in Oswestry. You will join us on a Full-time, permanent basis working 37.5 hours per week. In return, our Volunteer Manager will receive a competitive rate of £36,167 - £40,937 per annum, based on experience.

At Hope House Children’s Hospices, we have a vision to reach every child and family who needs us and to ensure that no one faces the death of a child alone.

About the Volunteer Manager role:

In your role as Volunteer Manager, you will report to the Retail Operations & Trading Manager. You will work collaboratively across the charity to ensure a cohesive approach to meet volunteer recruitment, on-boarding and retention targets whilst providing the best experience for our volunteers.

You will lead on volunteering across the charity focusing on development, implementation, and monitoring of a new 5-year Volunteer Strategy. You will identify, recommend, and implement improvements across all volunteering programmes.

You will need to be confident and comfortable with adopting a creative but measured approach to projects and problem solving. You must currently hold a full driving licence with access to own vehicle and willingness to travel across our catchment area of Shropshire, Cheshire, North and Mid Wales.

We are looking for a Volunteer Manager who has:

• Strong / confident verbal and written communication.
• Experience in Development and implementation of Strategy and evaluating impact.
• Contemporary knowledge of attitudes towards volunteering and changing trends in volunteering.
• The provision of training and support to staff who manage volunteers.
• Ability to work collaboratively and build good working relationships both internally and externally to deliver best results and meet targets.

What we offer:

In return for your commitment, we offer a great reward package, which includes

• Generous annual leave entitlement
• Organisational pension scheme
• Staff rewards programme
• Wellbeing services which includes staff counselling
• Funded Medicash - Health Care Cash Plan
• Flexible working arrangements
• Great development opportunities.

Closing date: 3rd August 2025

Interview dates:  First Stage 13th August 2025 / Second Stage 21st August 2025

If you think you have what it takes to be our Volunteer Manager and help us deliver our mission, then please click ‘apply’ now! We are welcoming informal discussions with our Retail Operations & Trading Manager – Lindy Welch-Smart, contact us on 01691  679679. We’d love to hear from you!

The successful applicant be required to obtain an enhanced disclosure from the Disclosure and Barring Service (paid for by Hope House).

Hope House and Ty Gobaith Children’s Hospices are committed to equality of opportunity and meeting the needs of children, young people and families. The care we provide and the environment we create to deliver care reflects our ongoing commitment to respecting the diversity of the communities we serve, and the individual physical, spiritual and emotional needs of each person and their loved ones.

About the role

This is a fixed-term opportunity for an experienced Charity Shop Manager to join our team at our Exeter-based charity.

This new role will combine providing support and/or absence cover to our existing shops, along with getting involved in other opportunities for growth and development across the retail team (e.g. volunteering). Working in the shops may involve working to support the shop manager, or stepping in for them at short notice (and quickly getting to grips with their shop, processes, staff, volunteers and customers). This will be balanced according to business needs.

The nature of this role means that you will need to be capable of both leading or being part of a team consisting of shop assistants and volunteers.

There will also be times when you will be working on your own or with our Head of Retail and Enterprise at our Exeter base. The most important thing is that you will be helping us to achieve and exceed business targets for sales, growth and profits.

You will be based either at one of our charity shops, or at our main base in Exeter (to be discussed at interview).

About you

We’re looking for someone with prior management experience in charity retail, and demonstrable knowledge of the sector and its challenges. You will be self-motivated, commercially aware with a creative eye for displays, and constantly seeking new business opportunities. You will be comfortable with both acting as shop manager, and supporting the existing shop team, depending on the situation.

You will have excellent interpersonal, communication and customer care skills and be a person who motivates their team and creates a safe and energetic working environment.

There is a need to travel to different shops in Exeter and East Devon (depending on business needs) so a driving licence and willingness to drive InFocus vehicles is important.