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As Welcome Team Leader you will work as part of the Engagement team, leading a team of Welcome Hosts to provide a warm welcome and overall excellent visitor experience at Southwark Cathedral. Acting as a central point of contact, you will lead, support and develop the Welcome Team to deliver a friendly and engaging visit and ensure a high standard of customer service. You will work closely with the Head of Engagement to support the development of the Welcome Team through training and support, organise rotas and ensure adequate cover of all positions, and support the overall goal to increase visitor numbers, donations and visitor engagement.
If you have experience in:
And are:
Then we would love to hear from you.
Main Duties and Responsibilities
Closing date: 11.59pm on Wednesday, June 17th
Interviews are planned for Friday, June 26th
Introduction to the Cathedral
Southwark Cathedral has been a place of Christian worship for over 1400 years. Now it stands on the vibrant and exciting regenerated south bank of the Thames surrounded by cultural venues such as Tate Modern, Shakespeare’s Globe and Borough Market, the offices of major companies as well as schools and diverse residential communities. It is an inclusive Christian community that offers a welcome to all.
The Cathedral’s mission, ministry and musical tradition are core to its life as a Cathedral and a parish church serving the community. It also relies on the valuable financial contribution made by its income generating activities such as its shop, café, conference rooms, corporate events and concerts. It is a very busy place, attracting 290,000 visitors a year to the Cathedral, its churchyard and medieval herb garden. The Cathedral relies on a small but dedicated team to be inclusive and welcoming to all.
Southwark Cathedral is committed to being an Equal Opportunities Employer. We believe in promoting and building a diverse and inclusive team, and workplace, culture and governance structures that are welcoming to and respectful of all. We welcome applications from all suitably qualified people whatever their ethnicity, background, age, disability, long term condition, sexual orientation, gender identity, or any other characteristic protected by law.
Southwark Cathedral is committed to a culture of safeguarding, especially for children, young people, and vulnerable adults. The Cathedral has adopted the Church of England policy statement ‘Promoting a Safer Church (2017)’; Safeguarding Learning and Development (2024) and the Safer Recruitment and People Management Guidance (2021). Every member of our team is recruited according to these policies and is required to complete safeguarding training.
Appointment to this role is subject to satisfactory references and the right to work in the UK.
The client requests no contact from agencies or media sales.
Ready to lead one of the UK's most ambitious charity retail partnerships?
Marie Curie is looking for a proactive, relationship-driven Corporate Partnership Lead to spearhead their record-breaking £15 million partnership with Morrisons. This is a completely unique and rare opportunity to embed yourself within one of the UK's leading retailers - driving income, impact and innovation from the inside out.
Salary: £44k
Location: Hybrid, between Morrisons HQ in Bradford and home (between 1-2 days onsite, dependent on personal preferences, with travel to site reimbursed)
Contract: 9-month maternity contract, 35 hours per week FTE or 0.8 reduced hours considered
Benefits: 25 days holiday (+bank), up to 7.5% matched pension contribution and other family and life-friendly policies
Culture: Vibrant and energising, where high-performance and ambition meets support and collaboration
You'll be the face of Marie Curie at Morrisons HQ in Bradford, working hand-in-hand with their Corporate Affairs team to deliver sector-leading fundraising, cause-related marketing and commercial campaigns that are big on impact.
What you'll be doing
What we're looking for
This is your chance to shape one of the most exciting collaborations in the sector, with the backing of a brilliant team and a trusted national brand.
Interested? We'd absolutely love to hear from you.
To apply: Send your CV or profile to Ellen Drummond at Charity People to start the conversation. If your experience aligns, we'll be in touch with next steps on how to make your application.
Deadline: Only because this role is time-sensitive, we'll be reviewing CVs on a rolling basis - so please do get in touch as soon as possible if you're interested. But, if you're away on holiday or your personal circumstances make this time of year difficult, please just reach out to Amelia and we'll ensure that you don't miss out.
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
We're seeking a proactive and insight-driven fundraiser with experience in charity e-commerce (Online Shop). You'll be confident delivering multi-channel campaigns, using data to inform decisions and improving supporter journeys to achieve growth. Experience of Regular Giving, Lottery and building customer journeys would be advantageous.
As the Senior Supporter Development Officer (Trading & Gaming) you will lead the development and delivery of Brooke's online Trading (Shop), Regular Giving NPD and Lottery programmes, creating supporter-centric journeys that increase engagement, retention and income.
Leading on the growth of our Trading portfolio, you will help transform the Brooke Shop into a year-round engagement and income channel through effective product development, supporter journeys and campaign activity. You will Develop and deliver stewardship and engagement programmes for Regular Giving and Lottery supporters, ensuring positive supporter experiences that increase retention and lifetime value and drive insight-led improvements and innovation, using data, testing and audience understanding to optimise performance, improve supporter journeys and identify new opportunities for growth.
You’ll work closely with colleagues across Supporter Acquisition, Supporter Journeys, Data & Insight, Finance and external suppliers to deliver effective supporter experiences and achieve ambitious income growth targets.
Brooke works across Africa, Asia and Latin America to transform the lives of working animals and the people who depend on them. With a new global strategy and ambitious plans for growth, our vision is a world in which working horses, donkeys and mules are free from suffering. Our mission is to relieve their immediate suffering and create lasting change by working alongside people, communities and organisations.
At Brooke, we celebrate diversity and the creative new ideas it brings. We actively encourage applications from all backgrounds, particularly global majority candidates, candidates from a social mobility background, disabled and neurodiverse candidates, and candidates under 25, as these groups are currently under-represented at Brooke.
We know that women and global majority candidates are often less likely to apply for a role if they feel they do not meet every criterion in the job description. If you meet most of the criteria, we would love to hear from you.
We offer a variety of flexible working options to support our staff and help ensure our working practices are as inclusive as possible.
Closing date:
We will be interviewing on a rolling basis as we receive applications. We will close this vacancy once a successful applicant is hired.