Retail Shop Manager Jobs
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Contract Type
Permanent - St Giles Hospice Shops
Location
Kingstanding
Hours
37.5 Hours (5 days out of 7) Fully flexible 8:55am - 5:05pm trading over 7 days
Annual Salary
£23,166
Review Date
09/05/2024
As a Community Shop Manager for St Giles Hospice you will lead a team of paid staff and volunteers. You’ll be empowered to make decisions locally whilst working within a supportive framework. You’ll work within and for your local community ensuring that engagement and support is understood and promoted.
You’ll have great commercial skills, an understanding of why customer service is key and want to be part of a successful team. Ideally you’ll have previous retail management experience, be able to demonstrate strong leadership and have the ability to work with and motivate any team.
Reporting into a Regional Manager you will be responsible for ensuring that your store runs efficiently and delivers a positive financial contribution to the Hospice. You’ll also have the support of a Regional Supervisor, available to provide encouragement and development of best practice.
The estate includes 22 shops and e-commerce operation with a turnover of approx. £3million which supports the overall income generation strategy.
Knowledge and experience
Essential
·Good standard of education in English and Maths
·Genuine interest in charity retailing/fashion
·Previous retail/charity retail management or supervisory experience
Desirable
·Local community knowledge
Values
·Exhibits our hospice values and behaviours
Skills
Essential
·Proven customer service skills.
·Flexible and be able to adapt to change on a daily basis
·Able to complete physically demanding work in the form of standing for long periods and moving stock
Desirable
·IT and numeracy – Office365/Share point
Personal Attributes
·Strong communicator
·Good interpersonal skills.
·Good time keeping & strong work ethic
·Conducts themselves’ in a professional manner.
·Good organisational skills
·Inclusive and diverse in their approach
·Empathetic
·Team Player
·Able to work under pressure
·Collaborative
·Ambassador for St Giles Hospice
Other requirements
·Valid driving licence
·Eligibility to work in the UK
·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests
Just so you know:
This post is subject to a Disclose and Barring Service (DBS) check.
We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.
If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.
As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Region: National Memorial Arboretum
Directorate: Remembrance
Contract: Casual, 0 Hours
Salary: £11.83
About The National Memorial Arboretum
The Arboretum is the UK’s year-round centre of Remembrance and part of The Royal British Legion. Home to over 350 memorials, including the nationally-important Armed Forces Memorial, it remembers the service and sacrifice of those who have served and continue to serve our country. The 150-acre site features around 30,000 maturing trees and an abundance of wildlife. Each year the Arboretum welcomes around 300,000 visitors, many of whom attend one of the 200+ events which take place across the site.
In March 2017, the National Memorial Arboretum formally opened its new award-winning Remembrance Centre.
Our Values and Behaviours
Does the following describe you?
- A desire to provide great customer service
- Enjoy and thrive in working in teams and with others
- Passionate about supporting the ongoing development of the Arboretum
- Come to work each day to be the best you can and to learn and develop
- An encourager, eager to share your knowledge and experience to help others
If so then we would like you hear from you ….
The Role
To work as part of the retail team, in supporting merchandising, processing deliveries, serving customers, and maintaining high levels of presentation and customer service.
The Arboretum Shop welcomes many thousands of visitors throughout the year, from schools, families, armed services, veterans, and the public. We carry a varied range of merchandise that links back to our site.
This is a casual role designed to support the retail team through peek trading periods, holiday support, key event days, and evening events such as Illuminated Arboretum, to name but a few.
Please note that this role is based on site at the National Memorial Arboretum, which is located at Croxall Road, Alrewas, DE13 7AR
As an inclusive employer, we welcome conversations on flexible working and any reasonable adjustments that may be required.
Diversity Statement
We believe that the compassion, understanding and service we show each, and every individual customer should be reflected in the way we all support, respect and include every individual who works with us.
It’s because of this that we have strived hard to create a One Legion culture that we can all feel part of and succeed in. It’s why we make sure that you have the opportunities you need to learn and develop. It’s why we’re invested in making RBL a truly inclusive place to work, where everyone can be themselves. It’s why you’re welcome, whoever you might be.
It’s why we welcome applications from people with diverse backgrounds and experiences.
How to Apply
Please click ‘Apply Online’
Closing date for this role is: 22/05/2024
We are looking for a Charity Shop Manager to cover shifts in both of the Harington Charity Shops in North London. The Charity Shop Manager (Cover) role, will be guaranteed 8.5 hours a week in our Hornsey charity shop. In addition to this there may be other variable hours over and above this, where they will be asked to provide cover when the Charity Shop Managers or Shop Assistants are on leave at either the Archway or Hornsey Charity Shops. Please note the salary is £28,598 pro rata depending on the number of hours worked. We are looking for someone who can be extremely flexible and adaptable to change. This would suit someone who is looking for extra hours of work around their other life commitments.
We would like someone who:-
- has experience in retail
- experience of managing a diverse team of employees or volunteers
- has the ability to effectively lead and motivate others
- can plan and prioritise workload, and the workload of their team
- has commercial awareness
- has a strong customer focus
The Role
Our Shop Managers have the freedom and independence to take ownership for their shop's performance, maximising profits, delivering the highest level of shop standards using their creative flair, and providing excellent quality service to our customers. They inspire and lead a diverse team of staff, volunteers and students with learning differences completing work experience in retail, creating a caring and supportive environment for people to flourish.
Our two London charity shops are vital in raising funds from the sale of pre-loved, donated stock to fund Harington's work to support young people with learning differences into employment and independence. But they are more than just shops, they play a vital role in local communities in Hornsey and Archway, offering a warm and welcoming place for people to shop and volunteer.
As a Shop Manager (Cover), this will be an extremely varied role where no day is ever the same! You will be valued for the unique contribution that you can bring. We need great people like you to join us to support our charity’s cause to ensure that young people with learning differences are not marginalised and are able to work towards employment and greater independence.
Sound like you?
Join our team!
Our Benefits
In addition to excellent staff training, our employees are also rewarded with various other benefits offered as part of your employment:
- has experience in retail
- experience of managing a diverse team of employees or volunteers
- has the ability to effectively lead and motivate others
- can plan and prioritise workload, and the workload of their team
- has commercial awareness
- has a strong customer focus
Equality, Diversity and Inclusion
We value diversity and positively welcome applications from all backgrounds. This will help ensure our workforce better reflects the diverse wider community we support.
Safeguarding
We are committed to safeguarding and promoting the wellbeing and safety of our students and our staff. We expect everybody working for the Harington to share this commitment. The successful applicant will be required to undertake an enhanced disclosure through the Disclosure and Barring Service for applications of employment as part of our safeguarding procedures.
Some of our positions involve regulated activity relevant to vulnerable children, adults and young people. It is a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with that particular group. Our vacancies are exempt from the Rehabilitation of Offenders Act 1974.
More about the Harington
Harington is an Ofsted regulated specialist college and charity based in north London, working with young people with learning differences aged 16-25. Our students undertake individualised learning programmes that lead to vocational qualifications and other aims, including gardening, retail, English, maths, employability and independent living. We also deliver a supported internship programme.
Our charity's learning centres in Highgate and Hornsey alongside our charity's gardening business and two charity shops, provide a unique opportunity for students to practically apply their learning on work experience placements. We also work with other employers toprovide opportunities in other settings to meet the aspirations of our students.
How can you apply?
To apply, please send your CV and show how us how you meet all of the essential criteria in the person specification by writing a personal statement which is a maximum of two sides of A4. The closing date is 5pm on 9th May 2024. All offers are conditional and subject to satisfactory pre-employment checks and references including an enhanced DBS check.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Every 6 minutes someone learns that they are losing their sight. Every five hours, a baby is born with sight problems. In these moments, two profound questions emerge:
• Can this be stopped?
• How do I (or my child) live this life?
The merger of Fight for Sight and Vision Foundation on 1st April 2023 will enable us to address both questions. By combining our strengths and expertise we’ll be the only significant national funder with the efficiency, capability, and capacity to increase investment in medical research and social improvement. Together we can mitigate both the prevalence and impact of sight loss.
We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. This ambition includes retail growth plans and an income generation strategy to open more shops over the next 5 years. We currently operate 11 shops selling donated goods, including an online eBay shop.
We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful, we’d love to hear from you.
The Muswell Hill Shop Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss.
JOB DESCRIPTION AND PERSON SPECIFICATION
Responsible to
Area Manager
Direct reports
Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities.
Working hours and contract
Permanent, full-time
Salary
£23,933 plus OTE Bonus
Location
Muswell Hill
Role Responsibilities:
Purpose of Job
· To coach, lead and manage a team of volunteers
· Drive sales performance to exceed targets, maximising cost efficiency
· Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.
· To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures
· To promote strong relations within the local community to enhance the profile and good name of the charity
Main Responsibilities
· To deliver shop income plan
· To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success
· To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution
· To develop a culture of ownership and follow up within own team and volunteers
· To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house
· To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans
· To role model and promote effective team communication, celebrating success and sharing best practice
· To liaise closely with the Warehouse Manager, Area Support and Volunteer Manager and Area Manager
· To role model exceptional customer service to supporters and donors, providing feedback in a timely manner
· To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers
· Promote, monitor and act on internal and external customer feedback
· To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders
· To monitor and check security of stock and debrief variances with the Area Manager
· To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations
· To take ownership of good housekeeping for all areas of responsibility
· To accept responsibility and carry out any other task commensurate to the role
Person specification:
Skills, knowledge & experience
Sales and Profit
· Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop’s financial performance
· Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events
· Manage the team to maximise income from Gift Aid on donated products
· Ensure that all of Vision Foundation financial procedures are adhered to and executed in a timely fashion by the shop team
Shop Floor
· Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team
· Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Vision Foundation internal regulations regarding donated stock are adhered to
· Inspire the team to provide a great customer and donor experience, which enables The Vision Foundation to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes
· Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows
· Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)
· Work with the Area Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose
· Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Vision Foundation’s health and safety policies and procedures, including waste management and customer safety
Leadership - Volunteers
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution
Leadership - Paid Staff
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution.
Management - being part of Vision Foundation
· Play active part in the charity, including attending and contributing to all-staff meetings
· Play a key role in enabling the shop to represent Vision Foundation and increase the knowledge of the local community about our mission and work
· Be accountable for the integration of the shop into the local community in collaboration with the shop team
· Empower the team to respond to all appeals and fundraising opportunities.
· Adhere to and enforce Vision Foundation’s safeguarding policies.
Other
· Required to adhere to Vision Foundation’s vision, mission and values
· Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles
Personal qualities
· The ability to work under pressure whilst remaining calm and organised
· To be receptive to change and to act as a change agent
· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors
· To demonstrate a calm and logical approach to problem solving
· To consistently demonstrate a dedicated approach to the quality of customer service and team working.
· Comfortable working in a small team both strategically and operationally
· Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.
· Able to provide positive, dynamic, tenacious and flexible leadership at all times.
· Results-driven, able to measure and quantify own outcomes.
· Adaptable to changing landscape and evolving organisation.
· Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines
· Excellent verbal and written communication skills
· Highly organised with ability to plan effectively and allocate resources appropriately.
· An understanding of and commitment to London’s blind and partially sighted people.
Flexibility
· The role description is a general outline of duties and responsibilities and may be amended as the newly merged charity develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.
When writing job applications, we want to see if candidates are the right fit for our charity, so they should be written using your own words. Use of Artificial Intelligence, such as Chat GPT, is considered plagiarism, and applications drafted with the assistance of AI will be automatically rejected.
The client requests no contact from agencies or media sales.
Closing Date: 26 May 2024
Ref 6639
We're looking for a Shop Manager to join our team. This is an exciting new opportunity to lead our brilliant volunteer team in our Northallerton shop, as part of our ongoing plans to grow our Retail teams and deliver inspiring retail spaces across the UK!
We want to bring the wonders of charity shops back to our high-street and we need driven and passionate people to get us there!
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the Role
Located in Northallerton in North Yorkshire, our shop is situated in a warm and inviting community setting. As Shop Manager you'll be leading an active and dedicated volunteer team of around 20 and will play a key role as the shop undergoes a planned refurbishment and relaunch later in 2024!
This is a new role working within a shop that is currently volunteer-led and an exciting opportunity to be part of our Retail growth plans as we recruit more Shop Managers to join our team!
About You
You will be someone with exceptional people skills, a leader who understands the importance of community and enjoys supporting people to exercise similar passions through volunteering.
You'll bring:
- Proven experience leading and inspiring teams
- A strong understanding of what good looks like in a busy and successful community-led shop, ideally with some experience within Retail or a clear passion for sustainable fashion and knowledge of products and trends
- A can-do attitude and ability to approach challenges in a positive way, knowing when to reach out for support and guidance where you need it.
- Previous charity retail experience is not essential. If you have transferable leadership skills or experience managing volunteers in other settings and are looking for a new challenge, we'd love to hear from you!
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Ways of Working: On-site – this role will be based in the Northallerton shop in North Yorkshire.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Every 6 minutes someone learns that they are losing their sight. Every five hours, a baby is born with sight problems. In these moments, two profound questions emerge:
• Can this be stopped?
• How do I (or my child) live this life?
The merger of Fight for Sight and Vision Foundation on 1st April 2023 will enable us to address both questions. By combining our strengths and expertise we’ll be the only significant national funder with the efficiency, capability, and capacity to increase investment in medical research and social improvement. Together we can mitigate both the prevalence and impact of sight loss.
We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. This ambition includes retail growth plans and an income generation strategy to open more shops over the next 5 years. We currently operate 11 shops selling donated goods, including an online eBay shop.
We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful, we’d love to hear from you.
The East Sheen Shop Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss.
JOB DESCRIPTION AND PERSON SPECIFICATION
Responsible to
Area Manager
Direct reports
Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities.
Working hours and contract
Permanent, full-time
Salary
£26,750, plus OTE Bonus
Location
East Sheen
Role Responsibilities:
Purpose of Job
· To coach, lead and manage a team of volunteers
· Drive sales performance to exceed targets, maximising cost efficiency
· Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.
· To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures
· To promote strong relations within the local community to enhance the profile and good name of the charity
Main Responsibilities
· To deliver shop income plan
· To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success
· To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution
· To develop a culture of ownership and follow up within own team and volunteers
· To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house
· To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans
· To role model and promote effective team communication, celebrating success and sharing best practice
· To liaise closely with the Warehouse Manager, Area Support and Volunteer Manager and Area Manager
· To role model exceptional customer service to supporters and donors, providing feedback in a timely manner
· To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers
· Promote, monitor and act on internal and external customer feedback
· To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders
· To monitor and check security of stock and debrief variances with the Area Manager
· To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations
· To take ownership of good housekeeping for all areas of responsibility
· To accept responsibility and carry out any other task commensurate to the role
Person specification:
Skills, knowledge & experience
Sales and Profit
· Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop’s financial performance
· Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events
· Manage the team to maximise income from Gift Aid on donated products
· Ensure that all of Vision Foundation financial procedures are adhered to and executed in a timely fashion by the shop team
Shop Floor
· Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team
· Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Vision Foundation internal regulations regarding donated stock are adhered to
· Inspire the team to provide a great customer and donor experience, which enables The Vision Foundation to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes
· Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows
· Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)
· Work with the Area Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose
· Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Vision Foundation’s health and safety policies and procedures, including waste management and customer safety
Leadership - Volunteers
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution
Leadership - Paid Staff
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution.
Management - being part of Vision Foundation
· Play active part in the charity, including attending and contributing to all-staff meetings
· Play a key role in enabling the shop to represent Vision Foundation and increase the knowledge of the local community about our mission and work
· Be accountable for the integration of the shop into the local community in collaboration with the shop team
· Empower the team to respond to all appeals and fundraising opportunities.
· Adhere to and enforce Vision Foundation’s safeguarding policies.
Other
· Required to adhere to Vision Foundation’s vision, mission and values
· Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles
Personal qualities
· The ability to work under pressure whilst remaining calm and organised
· To be receptive to change and to act as a change agent
· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors
· To demonstrate a calm and logical approach to problem solving
· To consistently demonstrate a dedicated approach to the quality of customer service and team working.
· Comfortable working in a small team both strategically and operationally
· Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.
· Able to provide positive, dynamic, tenacious and flexible leadership at all times.
· Results-driven, able to measure and quantify own outcomes.
· Adaptable to changing landscape and evolving organisation.
· Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines
· Excellent verbal and written communication skills
· Highly organised with ability to plan effectively and allocate resources appropriately.
· An understanding of and commitment to London’s blind and partially sighted people.
Flexibility
· The role description is a general outline of duties and responsibilities and may be amended as the newly merged charity develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.
When writing job applications, we want to see if candidates are the right fit for our charity, so they should be written using your own words. Use of Artificial Intelligence, such as Chat GPT, is considered plagiarism, and applications drafted with the assistance of AI will be automatically rejected.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Every 6 minutes someone learns that they are losing their sight. Every five hours, a baby is born with sight problems. In these moments, two profound questions emerge:
• Can this be stopped?
• How do I (or my child) live this life?
The merger of Fight for Sight and Vision Foundation on 1st April 2023 will enable us to address both questions. By combining our strengths and expertise we’ll be the only significant national funder with the efficiency, capability, and capacity to increase investment in medical research and social improvement. Together we can mitigate both the prevalence and impact of sight loss.
We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. This ambition includes retail growth plans and an income generation strategy to open more shops over the next 5 years. We currently operate 11 shops selling donated goods, including an online eBay shop.
We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful, we’d love to hear from you.
The East Sheen Shop Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss.
JOB DESCRIPTION AND PERSON SPECIFICATION
Responsible to
Area Manager
Direct reports
Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities.
Working hours and contract
Permanent, part-time
21 hours per week over three days, primarily weekends but flexible over a seven-day rota
Salary
£23,933 pro-rata plus OTE Bonus
Location
East Sheen
Role Responsibilities:
Purpose of Job
· To coach, lead and manage a team of volunteers
· Drive sales performance to exceed targets, maximising cost efficiency
· Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.
· To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures
· To promote strong relations within the local community to enhance the profile and good name of the charity
Main Responsibilities
· To deliver shop income plan
· To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success
· To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution
· To develop a culture of ownership and follow up within own team and volunteers
· To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house
· To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans
· To role model and promote effective team communication, celebrating success and sharing best practice
· To liaise closely with the Warehouse Manager, Area Support and Volunteer Manager and Area Manager
· To role model exceptional customer service to supporters and donors, providing feedback in a timely manner
· To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers
· Promote, monitor and act on internal and external customer feedback
· To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders
· To monitor and check security of stock and debrief variances with the Area Manager
· To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations
· To take ownership of good housekeeping for all areas of responsibility
· To accept responsibility and carry out any other task commensurate to the role
Person specification:
Skills, knowledge & experience
Sales and Profit
· Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop’s financial performance
· Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events
· Manage the team to maximise income from Gift Aid on donated products
· Ensure that all of Vision Foundation financial procedures are adhered to and executed in a timely fashion by the shop team
Shop Floor
· Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team
· Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Vision Foundation internal regulations regarding donated stock are adhered to
· Inspire the team to provide a great customer and donor experience, which enables The Vision Foundation to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes
· Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows
· Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)
· Work with the Area Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose
· Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Vision Foundation’s health and safety policies and procedures, including waste management and customer safety
Leadership - Volunteers
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution
Leadership - Paid Staff
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution.
Management - being part of Vision Foundation
· Play active part in the charity, including attending and contributing to all-staff meetings
· Play a key role in enabling the shop to represent Vision Foundation and increase the knowledge of the local community about our mission and work
· Be accountable for the integration of the shop into the local community in collaboration with the shop team
· Empower the team to respond to all appeals and fundraising opportunities.
· Adhere to and enforce Vision Foundation’s safeguarding policies.
Other
· Required to adhere to Vision Foundation’s vision, mission and values
· Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles
Personal qualities
· The ability to work under pressure whilst remaining calm and organised
· To be receptive to change and to act as a change agent
· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors
· To demonstrate a calm and logical approach to problem solving
· To consistently demonstrate a dedicated approach to the quality of customer service and team working.
· Comfortable working in a small team both strategically and operationally
· Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.
· Able to provide positive, dynamic, tenacious and flexible leadership at all times.
· Results-driven, able to measure and quantify own outcomes.
· Adaptable to changing landscape and evolving organisation.
· Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines
· Excellent verbal and written communication skills
· Highly organised with ability to plan effectively and allocate resources appropriately.
· An understanding of and commitment to London’s blind and partially sighted people.
Flexibility
· The role description is a general outline of duties and responsibilities and may be amended as the newly merged charity develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.
When writing job applications, we want to see if candidates are the right fit for our charity, so they should be written using your own words. Use of Artificial Intelligence, such as Chat GPT, is considered plagiarism, and applications drafted with the assistance of AI will be automatically rejected.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Contract Type
Permanent - St Giles Shops
Location
Mere Green
Hours
22.5 hours (working 3 out of 7 days to include Sundays plus 2 other days)
8:55am - 5:05pm trading over 7 days
Annual Salary
£13,548.60
Review Date
02/05/2024
As an Assistant Community Shop Manager (ACSM) for St Giles Hospice you will support in leading a team of volunteers. You’ll be empowered to make decisions locally whilst working within a supportive framework. You’ll work within and for your local community ensuring that engagement and support is understood and promoted.
You’ll have good customer service skills and want to be part of a successful team. Ideally, you’ll have previous retail experience with the ability to manage and lead the store in the absence of the Community Shop Manager (CSM).
Reporting into the CSM and working closely with the Retail Regional Manager you will aid in supporting your store to run efficiently and deliver a positive financial contribution to the Hospice. You’ll also have the support of a Retail Regional Supervisor, available to provide store encouragement and development of best practice.
Knowledge and experience
Essential:
·Good standard of education in English and Maths
·Genuine interest in charity retailing/fashion
·Previous retail/charity retail experience
Desirable:
·Local community knowledge
Values
·Exhibits our hospice values and behaviours
Skills
Essential:
·Proven customer service skills.
·Flexible and be able to adapt to change on a daily basis
·Able to complete physically demanding work in the form of standing for long periods and moving stock
Desirable:
·IT and numeracy – Office365/Share point
Personal Attributes
·Strong communicator
·Good interpersonal skills.
·Goodtime keeping & strong work ethic
·Conducts themselves’ in a professional manner
·Good organisational skills
·Inclusive and diverse in their approach
·Empathetic
·Team Player
·Able to work under pressure
·Collaborative
·Ambassador for St Giles Hospice
Other requirements
·Valid driving licence
·Eligibility to work in the UK
·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests
Just so you know:
This post is subject to a Disclose and Barring Service (DBS) check.
We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.
If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.
As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.
The client requests no contact from agencies or media sales.
Deputy Bookshop Manager (Bloomsbury) (TRD4674)
Location: F8081 Bloomsbury
Hours: 24 hours per week
Salary: £18,174 per annum (£15,426 basic plus £2,748 inner London Weightings)
Job Type: Open ended
Closing Date: 26 May 2024
About Us
Oxfam is a global movement of people working together to end the injustice of poverty. That means we tackle the inequality that keeps people poor. Together we save, protect and rebuild lives. When disaster strikes, we help people build better lives for themselves, and for others. We take on issues like land rights, climate change and discrimination against women. And we won’t stop until every person on the planet can enjoy life free from poverty.
Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.
Oxfam Purpose
To work with others to overcome poverty and suffering
Trading Purpose
To make as much money as possible to overcome poverty and suffering
About our Oxfam Shops
Open for business since 1948, Oxfam shops are at the heart of the charity and their community, raising vital funds and increasing public awareness of what we do. They are always guided by our values of empowerment, accountability and inclusiveness and focussed on making as much money as possible.
The Role of our Deputy Shop Managers
Commercially aware and constantly looking for new business opportunities, deputy shop managers motivate their teams and create a safe and energised work environment. They have high standards, a strong drive to achieve results and are accountable for their business.
The role of the deputy shop manager is empowered, varied, busy and gives the opportunity to work with some amazing people. Shop managers are pivotal for the success of our business and can make a real difference. Oxfam operates a volunteer operating model, in which volunteers are empowered to take over most of the tasks within the shop, including running the shop in the manager’s absence.
Often the only paid member of staff, our managers and deputy managers are comfortable in this environment, really enjoy working with others and are great at delegating to their teams. Excellent communicators, they are creative, and always look for opportunities to attract new supporters every day.
Our Values and Commitment to Safeguarding
Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.
Key Skills and Competencies required
- Ability to support development and maintenance of successful, inclusive and diverse team who are able to maintain day to day activities of the shop.
- Some commercial awareness with ability to support effective retail processes and strong merchandising
- Ability to work collaboratively with the Shop Manager, and to build positive relationships with other colleagues. provide excellent customer service, and engage with local community and other civil society organisation
- Ability to demonstrate resilience to everyday pressures that come with the role and manage conflicting demands seeking appropriate support, advice and guidance when needed.
- Numerate and financial literate, able to interpret basic financial reports, monitor budgets and maintain shops administrative systems.
How to apply
As part of your online application, please upload your up to date CV and a covering letter explaining your suitability against the essential criteria in the job profile.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including a Disclosure and Barring Service check (DBS), as this role involves unsupervised access to the above-mentioned groups.
For full information surrounding DBS and the vacancy, please view the full job description.
A thriving diverse Oxfam:
It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we’re committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today.
To do that:
- We need to dismantle the unequal power structures that exist everywhere, this including Oxfam and the wider development and charity sectors.
- We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring.
- We want and need everyone, and that means we need you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Join Our Team and Make a Pawsitive Impact!
Are you passionate about animals and charity retail management? Do you thrive on coaching and leading teams to success? If so, we have the purrfect opportunity for you!
We're seeking a dedicated and dynamic Retail Area Manager who is passionate about people and has proven success within high street retail. Through your commercial knowledge and experience, you will oversee multiple shops to drive sales and maximise profits. Your exceptional leadership will empower and support shops to achieve their targets, all of which will support our income generation strategy that supports a brighter future for animals in need.
Our Retail team is an integral part of our organisation, and as the Area Manager you will be responsible for multiple shops and should be flexible to travel around the region, which includes our Godmanchester Head Office.
As Area Manager, you will play a pivotal role in driving our mission forward by:
Coaching, Leading, and Inspiring: Working closely with your team, foster a culture of collaboration and growth. You will be confident to celebrate successes, address challenges head-on, and develop succession plans to ensure a bright future for all team members.
Achieving Sales Targets: With a sharp focus on financial goals, you will lead your area to meet and exceed sales budgets, maximizing retail profit through effective cost control and strategic decision-making.
Recruiting and Developing Talent: Building a high-performing team is key. Working with your People Team, you will recruit, develop, and retain top-notch staff across all roles, nurturing their skills and potential to drive performance.
Ensuring Compliance: Ensure in-shop compliance with organizational policies and Ways of Being, with a strong understanding of safeguarding in the charity retail environment.
Analysing Data for Insights: Dive into financial data to make informed commercial decisions, guiding your area towards profitability and sustainability.
Setting Standards: Maintain sector-leading standards in customer service and in-store merchandising, ensuring an exceptional shopping experience for our customers.
Driving Donations: Initiate and lead area-driven initiatives to generate quality donated goods, fuelling our mission to support animals in need.
Engaging with Communities: Be at the heart of our community strategy, ensuring our shops are not just places of retail, but integral parts of the communities we serve.
In return we can offer you;
- A competitive starting salary of £34,730 - £38,589 depending on experience.
- Generous car allowance
- 36 days annual leave entitlement (inclusive of bank holidays) which will increase with length of service to a maximum of 40 days
- Up to 8% employer pension contributions (based on employee contribution level)
- Support towards healthcare costs (cashplan) and wellbeing
- Free access to Headspace
- Life assurance scheme (4 x salary)
If you're ready to lead with passion, drive, and a love for retail and animals, this role is perfect for you! Apply now and be a part of something truly meaningful!
This vacancy may close earlier should we receive high volumes of applications and interviews may commence prior to the closing date.
Please note that this role is subject to a range of pre-employment checks to include an enhanced DBS check.
Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.
The client requests no contact from agencies or media sales.
Title: Retail Manager
Salary: £16,656.64 pro rata, per annum
Hours/Contract : 28 hours per week, Permanent, Part time
Based: Wallace buildings Marie Curie shop
Closing date: 9th May 2024
Interview date: If your application is deemed successful, you will be invited into the store for an interview.
Our Retail Manager role offers a fantastic opportunity for you to build on your existing retail experience and commercial thinking to create an inviting shop which encourages sales and promotes excellent customer service.
Marie Curie Benefits Package:
- Season ticket loan for travelling to and from work
- Defined contribution schemes for Pension
- Marie Curie Group Personal Pension Scheme
- Loan schemes for bikes; computers and satellite navigation systems
- Introduce a friend scheme
- Help with childcare cost (TC apply)
- Entitled under Marie Curie Blue Light Card
- Entitled to Benefit-Hub Discount Scheme
- Life assurance - for all employees
- Eye care - (under Display Screen Equipment (DSE) regulations, Marie Curie will pay towards sight tests if you use computer screens and other displays as part of your job)
What's in it for you:
- Annual leave allowance: - Northern Ireland = 25 days plus 11 public holidays (pro rata)
- Competitive Policy for parental/sick leave
- Continuous Professional Development - (Marie Curie supports and encourages personal and professional development)
- Industry leading training programmes
- Flexible Working
- Free Acess NI
What we are looking for:
- Sales & Stock Generation. Where you'll get to be creative, always looking for opportunities to attract new customers/supporters every day.
- Management of Staff and Volunteers. You'll get to work with some amazing people. Taking the lead in recruiting, training, managing and supporting volunteers to ensure the effective operation of the shop.
- Administration. You will ensure all financial reporting and management, cash handling, daily banking and security procedures are followed.
You'll be part of a friendly, passionate team with a manager who supports you and your career development.
And best of all, the work you do every day will make a real difference in people's lives
To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.
We're committed to making reasonable adjustments to support you throughout the application and selection process. You can request support via [email protected]
This role will be subject to receiving a satisfactory basic disclosure check.
We reserve the right to close this vacancy early. Agencies need not apply.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Store Manager - ReStore HFHGB
About Habitat for Humanity Great Britain
Habitat for Humanity Great Britain (Habitat GB) is part of the global Habitat for Humanity Federation fighting global poverty and homelessness. We believe that a decent home helps to permanently break the cycle of poverty and allows families to achieve strength, stability, and self-reliance.
In support of our mission Habitat GB is introducing a new home improvement retail store to Great Britain called Habitat ReStore, which sells donated home furnishings, appliances, and renovation materials. Habitat has already successfully introduced ReStore to other parts of its global network, including in the USA, Canada and Ireland, with all proceeds helping us ensure more people have access to decent homes.
Habitat GB is growing. We are an innovative, entrepreneurial social enterprise that has been increasing our capacity for impact each and every year. Together, we are building a better, more inclusive world for everyone.
Job Purpose
As Manager of the new 13500 square foot ReStore, you will use your passion, experience and insight to create a compelling shopping experience for our customers. Working closely with both volunteers and staff, you will be responsible for developing, motivating and engaging the team to help you drive sales. You will move our mission forward by making the most of every donation and using your talents to create that truly one of a kind shopping experience. The ReStore Team must be creative, compassionate and excellent communicators. No two days are the same, so if you are looking for a fast paced and constantly changing role, then the ReStore is a great fit!
Job Description & Duties:
· Oversee all retail operations including store merchandising, selling, space management, stock control, etc.
· Administrative and clerical duties (daily health and safety inspections, inventory and donation processing, staff scheduling, etc.)
· Manage scheduling and pick up of donations through fleet system.
Leadership and Team Building:
· Supervise, train and lead ReStore staff and volunteers.
- To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans
- To role model and promote effective team communication, celebrating success and sharing best practice.
Customer Service :
· Problem solve and troubleshoot day to day issues and concerns
· Ensure a safe work environment by adhering to and promoting store policies and health and safety protocols and best practices
· Exceed sale and customer satisfaction targets to support our cause
· Deliver exceptional customer service to our customers, donors, and volunteers
· Deescalate and resolve customer complaints
Learning and Personal Development:
· Foster a culture of learning and development, delivering on continuous learning opportunities externally and internally
- Ensure a safe work environment by adhering to and promoting store policies and health and safety protocols and best practices. Ensure training through morning huddles and other learning opportunities.
· Advocate and share culture for Habitat for Humanity GB and model our values and guiding principles.
Person Specification
Experience
- Experience leading customer service teams with budget responsibility.
Skills / Knowledge
- Understanding of customer service delivery. (Essential)
- Experience in retail environment where goals are met and exceeded. (Essential)
- Clear and straightforward communication skills
- Excellent organisational skills and ability to prioritise and multi-task (Essential)
- Merchandising skills. (Essential)
- Volunteer Management
- Motivational Leadership Ability
Working Style
- Ability to confidently engage with different people (Essential)
· Willingness to learn and apply new knowledge (Essential)
· Enthusiastic and positive, with a can-do attitude. (Essential)
Commitment
· Support for Habitat’s values and mission
· Demonstrable interest in our work, and commitment to continued learning and development.
· Committed to contributing to the inclusive, people-positive culture we are fostering at Habitat.
This is not intended to be an exhaustive list. Job descriptions may be subject to change.
Flexibility
HFHGB is seeking to rapidly expand its activities and impact to fight poverty across the world. This means that the organisation must be adaptable and flexible and have an ambitious, dynamic and flexible team. It is a requirement of the post holder to be flexible in terms of location (within reason), line management, and duties and responsibilities.
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
Start your Habitat journey.
We want the recruitment process to give you the opportunity to share your skills and experience, and to find out more about Habitat. You are welcome to get in touch and arrange an informal chat with a member of the team before submitting an application. To apply for the role, please send us your CV and a cover letter telling us about yourself, how you meet the person specification, and your motivation for applying – we don’t expect this to be more than two sides of A4.
The deadline for applications is extended until 05 May 2024 (at 11:59 pm).
Selected candidates will be contacted to agree a suitable time for interview.
Please note that we do not reimburse any expenses incurred during interviews.
We’d prefer to hear directly from applicants – we won’t be working with third party recruiters on this role.
This post profile is not set in stone. It gives insight into the main purpose of the role, and expected responsibilities, but it might be reviewed in the future to meet the changing requirements of Habitat for Humanity GB – any changes will be made in discussion with the post-holder.
Habitat for Humanity requires that all employees take seriously their ethical responsibilities to safeguard our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of our code of conduct.
At Habitat for Humanity GB, we aim to build, develop and retain a talented workforce that represents a variety of backgrounds, skills and experiences. We welcome and actively encourage applications from anyone who feels they’d be a good fit for our organisation, regardless of race, religion, colour, age, sex, national origin, sexual orientation, gender identity, disability, neurodiversity or any other protected characteristics.
Unfortunately, because of high volume of applications we will not be able to contact unsuccessful applicants. If you haven’t heard from us within a month of the application deadline, please assume that your application has not been successful.
The client requests no contact from agencies or media sales.
The Royal Hospital Chelsea has secured a grant from the National Lottery Heritage Fund to restore and adapt our Grade II* Stable Block, designed by Sir John Soane, into a state-of-the-art Visitor Centre with an expected annual footfall of 36,000 visitors.
We are seeking a Retail Manager to oversee the day to day operation of the new Soane Stable Yard shop, Post Office counter, and online shop. This pivotal role involves ensuring exceptional customer service, driving sales, and leading a fantastic team.
The Retail Manager will train and manage a dedicated team of staff, Chelsea Pensioners and volunteers . In addition to driving high levels of customer service, the successful candidate will be responsible for delivering against sales target, inventory management, visual merchandising, product sourcing and development and management of the online shop.
This full-time position requires some flexibility with weekend and evening shifts to accommodate the shop's opening hours. The post-holder will work closely with the new Audience Engagement team and Retail Consultants.
If you're enthusiastic, motivated, and eager to make a difference while working in a historic and rewarding environment, then we invite you to join our team.
About us.
The ethos of the Royal Hospital is one that puts a premium on selflessness and companionship. Our values of nurturing belonging, respect individuals, encourage pride and enjoy life underpin that ethos. We are united in a shared purpose, living and working together and ensuring everyone has a place in our diverse social and military community.
The Royal Hospital Chelsea is dedicated to equality, diversity, and inclusion, where all backgrounds and abilities can reach their full potential. We pride ourselves on attracting a wide range of talent, removing potential barriers, and promoting equal opportunities. We know, the more varied and inclusive our teams are, the better our organisation will be for our community. We are a Disability Confident employer dedicated to hiring diverse talent and ensuring you are treated with respect throughout the recruitment process and upon joining our community.
Our selection process.
Should your application be successful you will be invited to a formal interview, where you will be asked questions relating to your experiences and key requirements of the role. If you are successful after the interviews we will:
- Ask for references from those you have listed on your application form.
- Check your right to live and work in the UK
- Check any declarations you have made on your application form.
- Ask you to complete a medical form.
- Carry out an Enhanced DBS application.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Contract type
Permanent - St Giles Hospice Shops
Location
Mere Green
Hours
37.5 Hours (working 5 days out of 7) Fully flexible 8:55am - 5:05pm trading over 7 days
Annual salary
£27,300
Review Date
09/05/2024
As the Community Shop and Online Manager for our flagship store in Mere Green you will lead a team of paid staff and volunteers. You’ll be empowered to make decisions locally whilst working within a supportive framework. You’ll work within and for your local community ensuring that engagement and support is understood and promoted.
You’ll have great commercial skills, an understanding of how online selling works and why customer service is key and want to be part of a successful team. Ideally, you’ll have previous retail management experience, be able to demonstrate strong leadership and have the ability to work with and motivate any team.
Reporting into a Regional Manager you will be responsible for ensuring that your store and the online store runs efficiently and delivers a positive financial contribution to the Hospice. You’ll also have the support of a Retail Regional Supervisor, available to provide encouragement, training and development of best practise.
Qualifications
Essential
·Good standard of education in English and Maths
Knowledge and experience
Essential
·Genuine interest in charity retailing/fashion
·Previous retail/charity retail management or supervisory experience
Desirable
·Local community knowledge
·Experience in E-commerce operation, ideally in charity retail
Values
Exhibits our hospice values and behaviours
Skills
Essential
·Proven customer service skills.
·Flexible and be able to adapt to change on a daily basis
·Able to complete physically demanding work in the form of standingfor long periods and moving stock
Desirable
·IT and numeracy – Office365/Share point
Personal Attributes
·Strong communicator
·Good interpersonal skills.
·Good time keeping & strong work ethic
·Conducts themselves’ in a professional manner.
·Good organisational skills
·Inclusive and diverse in their approach
·Empathetic
·Team Player
·Able to work under pressure
·Collaborative
·Ambassador for St Giles Hospice
Other requirements
·Eligibility to work in the UK
·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests
Just so you know:
This post is subject to a Disclose and Barring Service (DBS) check.
We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.
If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.
As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.
The estate includes 22 shops and e-commerce operation with a turnover of approx. £3.5 million which supports the overall income generation strategy.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Purpose: As the Shop Manager for the CPS shop in Maida Hill, you will play a pivotal role in fostering a positive and inclusive environment while managing the day-to-day operations of the shop. Your primary responsibility will be to ensure the smooth functioning of the shop during trading hours, overseeing volunteer coverage across all seven days of the week.
Key Responsibilities:
- Leadership and Management: Exercise autonomy in managing the shop, demonstrating strong leadership and independence to navigate the fast-paced and sometimes challenging environment. Delegate tasks effectively and provide ongoing training and support to team members, including the assistant manager, to ensure operational duties are efficiently handled.
- Team Development: Recruit, onboard, and retain volunteers to build a high-performing team. Cultivate a positive and fulfilling volunteer experience, ensuring that each member feels valued and supported in their role. Promote diversity and equality within the shop team, reflecting the community we serve.
- Customer Service: Lead by example in providing excellent customer service to shoppers, donors, and volunteers. Create a welcoming and enjoyable atmosphere in the shop, promoting positive relationships and behaviours among all stakeholders.
- Brand Ambassadorship: Represent the CPS brand through the shop, embodying its values of peaceful conflict resolution and community engagement. Uphold the organisation's reputation by maintaining high standards of professionalism and integrity.
- Operational Excellence: Ensure that all shop operations, including inventory management, merchandising, and cash handling, are conducted efficiently and in compliance with organisational policies and procedures.
Qualifications and Experience:
- Previous experience in a retail management role, preferably in a charity shop environment.
- Strong leadership and communication skills, with the ability to motivate and inspire a diverse team.
- Demonstrated ability to manage multiple priorities in a fast-paced environment.
- Commitment to promoting diversity, equality, and inclusion within the workplace.
- Passion for the mission and values of the Centre for Peaceful Solutions.
This role offers an exciting opportunity for an experienced and dynamic manager to make a meaningful impact within the community while contributing to the growth and success of a Peaceful Solutions.
The client requests no contact from agencies or media sales.