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Retail volunteering manager jobs in Birmingham
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Erdington, West Midlands, United Kingdom (On-site)
3.43 miles
Starting salary of £25,644 per annum with progression via retail performance framework
Full-time
Permanent
Job description
Team: Retail
Location: Erdington
Work pattern: 37.5 hours on a rota basis (to include weekends)
Salary: Starting salary of £25,644 per annum with progression via retail performance framework
Contract: Permanent
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Shop Manager:
- To lead, manage, coach and develop a shop team of employees and volunteers to be the best they can be, maximising shop performance through the safe day-to-day operational management of shop activity
- To take ownership for the delivery of shop income, expenditure and operating profit budgets and other key measures of performance and activity as defined in the Retail Performance framework
- To support the work of Cats Protection, acting as brand ambassador, being a role model for the values and behaviours of the Charity, taking responsibility for shop operations and related people management.
About the retail team:
- Our retail operation consists of over 80 charity shops
- Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece'.
What we’re looking for in our Shop Manager:
- Demonstrable learning and experience from working in a relevant retail environment
- Previous experience of line managing a team and building a culture to achieve a collective goal
- Experience and/or understanding of working to sales targets and budgets
- Excellent organisational skills including the ability to meet deadlines
- Strong commercial awareness, balanced with an appreciation for the unique needs of the Charity
What we can offer you:
- range of health benefits
- 26 days’ annual leave plus bank holidays, increasing with length of service
- Salary Finance, which empowers you to take control of your financial wellbeing
- and much more, which you can learn about
Interested? Here’s how to apply:
Application closing date: 11 September 2026
Virtual interview date: TBC
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
If successful, your recruitment journey will include:
- Anonymised application form
- Virtual interview via Microsoft Teams
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Please email us if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
Organisation
Cats Protection
View profile
Registered Charity
501 - 1000
Registered Charity
501 - 1000
Making a better life for cats, because life is better with cats
Posted on: 28 August 2026
Closing date: 11 September 2026 at 23:59
Job ref: MIG891a
Tags: Retail / Sales
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Job description
Contract: Permanent
Hours: 35 hours
Salary: Up to £75,000 per annum
Location: Flexible with regular travel across our retail network and to London
Benefits include but not limited to:
-36 days' annual leave inclusive of flexible bank holidays, increasing with length of service
-Provision to buy additional annual leave
-Enhanced maternity/paternity leave
-We match up to 8% pension
-Free counselling service
-Opportunities to develop and widen your skills
-2 days of paid volunteering time per annum to support another part of the organisation
About us: The Children's Society has been helping children and young people in this country for over 140 years. We deliver essential local services that provide safe, trusted support to children and young people during times of significant need.
Our Social Impact domain is built on shared values, diverse perspectives, and a flexible, people-first approach. We work as one team, building strong relationships across the organisation to drive meaningful change for children and young people. With trust, wellbeing, and collaboration at the heart of how we work, you'll join a culture that supports you to make a real and lasting difference, helping us move closer to our mission of improving the lives of children and young people.
About the role: The Children's Society is seeking an innovative and ambitious Retail Director who can reshape our retail portfolio to deliver greater income and impact to support children and young people.
You'll play a critical leadership role during a period of transition and opportunity. You'll provide strategic oversight and operational leadership across our national retail network, supporting performance, safeguarding, and team wellbeing while preparing the function for transformation and growth.
Representing retail at senior leadership level and working closely with the Executive Director of Marketing and Income Generation, the Director of Retail will deliver the new retail strategy and ensure the function is ready to thrive.
To be successful in this role, you will have:
-Substantial experience in charity retail leadership, ideally including interim or transitional roles
-Proven ability to lead large, dispersed teams through change with confidence and credibility
-Strong strategic and commercial acumen, with a track record of driving performance and growth
-Experience in safeguarding oversight and compliance across retail operations
-Excellent communication, influencing and stakeholder engagement skills
Closing date: Midnight on 13th September 2026Interview dates: Week commencing 28th September
The Children's Society is committed to safeguarding and protection of the children and young people we work with. As such, our safer recruitment process includes a Basic or Enhanced DBS check, 2 years of references, and additional vetting checks relevant to the role. We have a comprehensive range of policies and procedures in place to promote safeguarding and safer working practices across all areas of our organisation.In support of our commitment to diversity and inclusion, shortlisting is carried out on an anonymised basis. Personal details are hidden from the shortlisting panel, and candidates are referenced by a candidate number only. As part of this process, we ask that your CV is anonymised before submission - this means removing personal information such as your name, contact details, age, and any other identifying details.
AI tools can support your application but only when used appropriately. You're welcome to use them to improve clarity, structure, and research. However, overuse or misuse (e.g. inventing experience or using AI during assessments) may lead to rejection at any stage. We want to hear the real you - authenticity matters.
Organisation
Posted on: 27 August 2026
Closing date: 13 September 2026 at 23:59
Job ref: 6179
Tags: Retail / Sales
Does something look incorrect in this job listing?