Safeguarding volunteer roles

Organisation: Support U is a leading LGBTQIA+ resource and support service based in the Thames Valley area. 

Location: Work from home but ideally based in Bracknell / Reading / Wokingham  

Commitment: Approximately 2-4 hours a week alongside any training and volunteer team catch ups / planning meetings 

Overview: 

Sometimes, you just need someone to listen without judgement. That’s why we’re launching a brand-new telephone support service for the LGBTQ+ community, and we’re looking for friendly, reliable volunteers to help make it happen. As a Volunteer Support Mentor, you’ll answer pre-booked calls from service users, creating a safe space for them to speak openly, offering emotional support, guidance, and signposting to other resources. 

What You’ll Be Doing 

• This is a home based volunteering role, but you’ll need to be based in Berkshire, ideally in the Bracknell, Reading, or Wokingham area. 

• The telephone support service will run twice a week within a 2-hour time slot. You’ll ideally commit to 2–4 hours per week. 

• Service users will pre-book telephone appointments via our website. 

• You’ll answer calls, providing a safe, non-judgemental space for users to talk openly, offering emotional support, guidance, and signposting to other relevant services. 

• After each call, you’ll complete a short record noting what was discussed, any guidance given and any safeguarding concerns. 

• Support U’s designated safeguarding leads will be available during service hours for any immediate advice or escalation. 

Who This Role Would Suit 

• Someone looking for a long term volunteering opportunity. 

• Qualified counsellors, psychotherapists, or other talking therapy practitioners who wish to give back to the community. 

• Students or trainees in counselling, psychotherapy, psychology, social work, or mental health nursing seeking practical experience. 

• Individuals with experience in mentoring, coaching, befriending, or other listening based support roles. 

• People with strong empathy, good listening skills, and an interest in supporting the mental health and wellbeing of the LGBTQ+ community. 

What’s In It for You 

• Make a direct and positive impact on the lives of LGBTQ+ individuals. 

• Help create a safe, judgement free space for those who may never have experienced one before. 

• Offer meaningful support, even a short 30 minute conversation can impact someone’s day or outlook. 

• Contribute to a wider effort to foster safety, inclusion, and understanding within the community. 

• Gain valuable experience in active listening, support work and working with diverse communities. 

• Be part of a welcoming, passionate and supportive team. 

Requirements 

• Based in Berkshire (preferably Bracknell, Reading, or Wokingham). 

• Able to realistically commit to a minimum of 2-4 hours per week for the long term. 

• Basic administrative skills and strong communication and organisation skills. 

• Some experience in a similar line of work (e.g. counselling, mentoring, support work) or willingness to learn and undertake training. 

• Willing to undergo an enhanced DBS check. 

• Evidence of completed safeguarding training or willingness to complete safeguarding training organised by Support U. 

• Comfortable using basic technology to answer calls/log call notes. 

• Commitment to maintaining confidentiality and safeguarding best practice. 

Overview:
Lead recruitment, training, and support for CWV’s volunteer workforce, ensuring a positive and empowering experience for everyone involved.

Key Responsibilities:

• Recruit and onboard new volunteers

• Coordinate volunteer schedules and placements

• Deliver training sessions and maintain records

• Develop volunteer engagement and recognition programmes

• Liaise with team leads to match volunteers with appropriate roles

• Support the safeguarding and welfare of all volunteers

Skills & Experience:

• Strong people and organisational skills

• Experience managing or supporting volunteers

• Good communication and record-keeping

• Enthusiastic about community engagement and teamwork

We are looking for Welcome volunteers to staff the welcome desk and be first point of contact for our visitors. Our volunteers play an important and valuable role in our cathedral community. Volunteering  can be a wonderful way to find a sense of purpose and belonging. You can use your skills, build your confidence and develop as part of a supportive and caring team. You’ll have the opportunity to work in an exciting and vibrant place of Christian worship, surrounded by beautiful architecture and our world-famous stained-glass windows.

Our volunteers come from a variety of backgrounds and each person has their own reasons for wanting to volunteer. We welcome applications from anyone interested in being a part of what we do, and will work with you to ensure that your volunteering experience is as inclusive and accessible as possible.

Our volunteers need to be sympathetic to our vision, mission and values, but you do not need to be a Christian to join our team.

Tasks include: 

· To greet visitors entering the cathedral and offer a first-class welcome

· To open positive conversations and demonstrate the welcoming nature of the cathedral

· To provide information and signpost as requested by the visitor, details and basic history of the cathedral, location of toilets etc.

DBS Check and Training to be completed / provided:

• Basic DBS check
• Basic Awareness and Foundation level safeguarding training.
• ACT Counter Terrorism training.
• In-house additional training as required.

Ensuring the safety of everyone who comes into the cathedral is Birmingham Cathedral Chapter’s highest priority. All volunteers must also complete our Safeguarding training before they can start working with us.

What this volunteering opportunity will provide you with:

• Knowledge of the international significance of the windows, the artists Edward Burne-Jones and William Morris and their links to Birmingham.
• Experience working with people from a diverse range of backgrounds.
• Insight into the workings of the cathedral, and experience working in a sacred building and place of faith.
• The opportunity to practice speaking in various foreign languages dependent on the nationality of visitors you encounter.
• Opportunities to volunteer in further roles in the cathedral team.
• Experience working alongside a team of skilled and knowledgeable individuals both clergy and non-clergy
• Safeguarding and ACT training (this is a requirement)

Depending on the nature of the volunteering role you undertake with us, we may need to carry out an Enhanced Disclosure in accordance with the Disclosure and Barring Service Rules.

All information provided by volunteers with be held in accordance with the General Data Protection Regulation within the Data Protection Act 2018.

Role Description - Peer Support Group Leader (Voluntary) 

Lead safe, welcoming peer-support groups for neurodivergent adults (with a focus on ADHD), building community, confidence and fair access to help.

Key responsibilities

• Plan and facilitate group sessions that are calm, inclusive and boundaried.

• Welcome participants, set/hold group agreements, and manage dynamics sensitively.

• Identify risk, de-escalate where needed, and follow safeguarding procedures.

• Signpost to local services and resources; encourage peer-to-peer support.

• Keep brief attendance/impact notes and handle data in line with GDPR.

• Liaise on venues, accessibility and materials; ensure spaces are neuro-affirming.

• Attend training, supervision and debriefs; contribute to service improvement.

Person specification

• Compassionate, non-judgemental listener with strong facilitation skills.

• Confident setting boundaries and managing difficult conversations.

• Organised, reliable, and comfortable with basic admin/digital tools.

• Knowledge of (or willingness to learn about) ADHD/neurodiversity and local support.

• Lived experience of ADHD/neurodivergence or mental health is welcomed.

• Understanding of safeguarding and confidentiality (training provided).

• Enhanced DBS and references required (organisation-funded).

Time & commitment

• Approx. 2-4 hours per week (including prep, session and notes).

• Minimum 6-month commitment preferred; flexible scheduling.

What you’ll get

• Induction, safeguarding and trauma-informed practice training.

• Regular supervision and a supportive team culture.

• Travel and out-of-pocket expenses reimbursed.

• Clear progression pathway; role may convert to paid subject to funding and performance.

How to apply
Apply via CharityJob with a CV and a short note on your availability and why this role interests you. We welcome applications from people with lived experience and from under-represented groups.

SUMMARY

Roles Description: Finance Trustee

Remuneration: Like most Trustee roles, these roles are unremunerated

Reports to: Chair of the Board of Trustees

Start date: As soon as possible

Benefits: In addition to making a real difference in the lives of and deepening your understanding of youth organising, you will receive:

• Safeguarding Training and support in developing expertise here
• Reimbursement of expenses incurred in your role

At The Advocacy Academy, we envision a world where young people with lived experience of injustice (LEofI) harness their collective power to shape a more fair, just, and equal society. Our mission is to organise and support these young people to drive systemic change on the most pressing issues of our time.

We do this by offering deep coaching, delivering transformative leadership programmes, and creating clear pathways for sustained action. Through shared learning and community-building, we help young leaders build the knowledge, skills, and confidence to launch and lead proactive campaigns. We also recognise that real change starts from within - so we’re committed to a governance structure that is values-driven, participatory, and beyond reproach, ensuring TAA is as accountable to young people as it is to the communities we serve and its wider responsibilities.

We’re now looking to a Finance Trustee to join our Board and help steer this work. We're especially keen to hear from people with leadership experience in the following area: Finance & Fundraising.

Trustees of The Advocacy Academy play a unique role in delivery of our mission. They are collectively responsible for the governance of the organisation, represent it to the community, and accept ultimate compliance authority for the charity and its activities. As a Trustee with experience in the UK’s youth sector, you will support the Board and the Executives in ensuring that TAA continues to deliver an exceptional quality of youth work, and the role that safeguarding plays in achieving this. As a trustee:

• Work with the Chair, Trustees and Senior Leadership team to ensure there is a clear, long-term and strategic vision The Advocacy Academy.
• Work with the Board to ensure we function within the legal and financial requirements of a UK registered charity and company, our constitution and that we strive for best practice
• Take responsibility with the other trustees so that the organisation has effective practice to safeguard the people it works with
• Act as an ambassador, spokesperson and champion our work supporting our income activities, and fostering networks that can help generate income.

About Our Board of Trustees

• Our Board currently consists of four members, recruited, selected, and approved by the Board of Trustees.
• Each trustee serves a three-year term, and we are made up of individuals from diverse backgrounds and ethnicities.
• The Board meets quarterly (four times per year) to provide strategic oversight and governance. Operations/day to day are managed by the Executives.
• Given the size of the board, we expect all trustees to join at least one subcommittees meeting per year, unless there are extenuating circumstances. .The subcommittee meets are typically held prior to full Board meetings.
• Board meetings are held at our Liberation Centre in Brixton and subcommittee meets are held virtually
• The role of trustee is voluntary, though reasonable expenses are reimbursed.
• Trustees are expected to prepare in advance by reading reports and meeting papers, and are also warmly invited to attend our events throughout the year.

AREAS OF RESPONSIBILITY

The Finance Trustee - Will provide charity financial governance oversight of The Advocacy Academy, including but not limited to: Working closely with our Finance Director and the Finance & Risk Committee will:

• Provide support on financial oversight and ensure compliance with relevant charity and regulatory requirements.
• Review and co-present financial reports and key insights to the Board of Trustees.
• Actively participate in the Finance and Risk Committee, ensuring effective financial scrutiny.
• Strategic contribution to long-term financial and fundraising planning and support the organisation’s risk management framework.
• Attend Finance and Risk subcommittee meetings quarterly.

PERSON SPECIFICATION

• Proven expertise in charity fundraising and financial management.
• Experience of charity finance and fundraising is essential.
• Previous board or trustee experience.
• Ability to work collaboratively in a diverse team environment.

EXPECTATIONS & ENTITLEMENT

• Attend at least one training programme that we run, so that you understand the work we deliver
• Attend trustee meetings, which are held four times a year in London or virtually, and last between 3 expected to attend at least three each year.
• Participate in one of our sub-committees as may be required by the trustee role.
• Demonstrate commitment to The Advocacy Academy by supporting fundraising efforts.
• Serve for a term of three years and be able to stand for re-election for a further term and possibly two.
• Work with the Chair to review your performance
• Claim reasonable travel and accommodation expenses to attend meetings -4 hours - trustees are expected to attend at least three each year.
• This is an outline of the responsibilities and duties of the Trustee roles, it is not intended as an exhaustive list and may change from time to time to meet the changing needs of The Advocacy Academy’s board. Any changes will be made in consultation with the post holders.

HOW TO APPLY

Please apply to be our Trustee by sending your CV together with a supporting statement to us. Your supporting statement should explain why you would like to be our Finance Trustee and the contribution you believe you would make to The Advocacy Academy, with particular reference to the role and requirements above.

DATES

• Closing Date: The deadline for applications is 30th November 2025 by 5pm.

Please note that there will be two rounds of interviews, and we will be conducting interviews on a rolling basis as applications are received. The application deadline may be brought forward if suitable candidates are identified early.

NOTHING ABOUT US WITHOUT US

We aim to be representative of the community we are working with. We encourage applications from people of colour, those who identify as LGBTQIA, working class as well as disabled people, those living with mental health conditions, refugees and migrants. We welcome people from all identities who are made to feel marginalised.

We’re not just committed to being an equal opportunity employer, we actively celebrate diversity in all its forms. Let us know if we can do anything to make the application or interview process more accessible. If you are invited to interview, we will at that point ask you for any accessibility requirements or preferences.

As an employer we make all reasonable adjustments to support employees in their work if they are disabled or have a health condition. We support the Access to Work scheme which could provide you with financial support to get the help you need to do all tasks successfully. We are happy to facilitate Access to Work assessments and reclaims, and would actively welcome applicants who would need this in order to do the job.

All staff who work on our programme must have, prior to starting work, a returned satisfactory enhanced Disclosure and Barring Service (DBS) dated no earlier than 1st January 2021. The Advocacy Academy will assist the application for, and pay for the processing of, a new DBS for staff members where required.

We welcome applications from people with convictions. Please disclose in your application if you have any convictions, cautions, reprimands or final warnings that are not “protected” (as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 

Join Us as a Trustee and Make a Real Difference!

Marches Family Network is a unique charity supporting disabled children and young people age 3–25 across Herefordshire. We provide vital respite, play, and social opportunities, as well as family sessions that build support networks and strengthen community connections.

We are now looking for new Trustees to join our passionate Board and help shape the future of our charity.

What does being a Trustee involve?

· Bringing your skills, knowledge, and experience to guide our strategic direction.

· Supporting our dedicated team to ensure we deliver high-quality, inclusive services.

· Acting as an ambassador for Marches Family Network and the families we support.

· Attending Board meetings - these are currently held monthly in Hereford.

Who are we looking for?
You don’t need previous trustee experience – we welcome people from all backgrounds! We’re particularly interested in hearing from those with skills in:

· Finance, HR, or fundraising

· Marketing and communications

· Safeguarding and inclusion

· Experience of disability, care, or education (professional or lived experience)

Most importantly, we want people who are passionate about making a difference to the lives of disabled children and young people.

What will you gain?

· The opportunity to give back to your community.

· A chance to develop new skills and leadership experience.

· The reward of knowing you are helping young people thrive.

�� Interested?
For more information or an informal chat and/or application form, please contact Mrs Rae Chambers 

�� Help us ensure every child and young person has the same opportunities as their peers – become a Trustee today!

We’re looking for creative and organised people who enjoy visual design and want to use their skills to support meaningful community projects.

As a Creative Design Volunteer, you’ll help create eye-catching digital and print materials that promote our programmes, campaigns and events. From social media graphics to posters and newsletters, your designs will help us communicate clearly and consistently with our audiences.

This is a flexible opportunity for anyone who enjoys bringing ideas to life through design and wants to use their creativity for social good.

What You’ll Be Doing

• Designing digital and print materials such as posters, flyers and social media graphics
• Creating templates and layouts for newsletters, presentations or reports
• Adapting designs to meet accessibility and brand guidelines
• Supporting the visual design of campaigns and community events
• Helping organise and manage design files and templates
• Contributing creative ideas for visual storytelling and community engagement

Skills and Qualities We’re Looking For

• Creative eye for layout and design
• Confidence using design tools such as Canva, Adobe Creative Cloud or similar
• Attention to detail and ability to follow brand guidelines
• Good communication and collaboration skills
• Reliable, organised and able to manage time effectively
• Interest in community, social impact or charity communications

What You’ll Gain

• Experience designing materials for community campaigns and events
• Opportunities to develop and showcase creative skills
• A chance to build a portfolio of design work for a good cause
• The satisfaction of helping a charity communicate its impact

About Us

We are a community-led charity tackling poverty at its root by empowering people and communities to overcome barriers and build sustainable futures.

Our programmes support children, young people, adults and families through education, employability, wellbeing and social inclusion activities that promote confidence, connection and opportunity.

Safeguarding and Inclusion

We are committed to safeguarding and promoting the welfare of children, young people and adults involved in our work.

Safeguarding training will be provided for all volunteers and a Disclosure and Barring Service (DBS) check may be required for this role.

We welcome volunteers from all backgrounds and will make reasonable adjustments to support participation wherever possible.

Role: Trustee

Location: Hybrid (meetings vary between online, central London and The Cricket Centre, Wallington, SM6 8JQ)

Salary: Voluntary (reasonable expenses will be covered)

About Us

London was burning in 1981. The Brixton Riots exposed the deep cracks in our communities, and from that moment of unrest, a spark of hope emerged. A young cricketer invited local kids to join him on the pitch instead of moving them aside. That simple act became the London Community Cricket Association — now The Change Foundation — a charity that uses sport to transform lives, create safe spaces, and empower young people to grow free from fear. Today, we continue that legacy through innovative, values-led programmes that challenge broken systems and build lasting impact.

The Role

We seek Trustees who are passionate, courageous, and empathetic, and who can bring insight, challenge, and guidance to help shape the next chapter of our work.  We are particularly keen to hear from people with expertise in:

• Governance & compliance
• Human resources & organisational development
• Lived experience similar to the young people we support

We are committed to diversifying our Board and welcome applications from people of all backgrounds. Training and support are available to anyone new to trustee roles.

Key Responsibilities:

As a Trustee, you will help ensure that The Change Foundation:

• Pursues its mission and long-term objectives.
• Defines goals and evaluates our performance.
• Protects and champions the charity’s values and reputation.
• Oversees administration, policies, and financial stability.
• Ensures compliance with charity law, company law, and other relevant regulations.

All Trustees also contribute to one of our subcommittees:

· Risk, Audit & Governance – safeguarding, compliance, financial oversight, and operational standards.

· Programmes & Impact – reviewing programme design, delivery, and evaluation of social impact.

· Fundraising, Marketing, & Communications – overseeing fundraising strategy, marketing, and communications.

Subcommittees meet four times a year, in advance of quarterly Board meetings.

By joining our Board, you will:

• Influence the direction of a bold, innovative charity.
• Work alongside passionate staff, inspirational young people, and committed Trustees.
• See first-hand the impact of your guidance and support.
• Expand your leadership skills and professional networks.
• Be part of a movement that redefines what sport can be: a place where every young person matters.

About CARAS: 

Community Action for Refugees and Asylum Seekers (CARAS) is a registered charity that has been supporting refugees and asylum-seekers since 2002 empowering them to integrate and engage in the local community. 

Arriving as an asylum seeker/refugee can be a disempowering experience. Difficulties with language, accessing services and overcoming prejudice are ever-present. As an organisation we are committed to work alongside refugees to overcome those challenges, and to help them build their lives. 

We offer group support and targeted support work. We offer a range of activities including: ESOL classes; social and recreational activities such as youth club, drama, trips, and family activities; educational support for young people; and casework and advocacy support. 

Our values are at the centre of all our work: 

• Kindness: CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents, and interests. 

• Justice: CARAS will strive for social justice following a rights-based approach in all our work and challenging instances when rights are not upheld in wider society. 

• Empowerment: CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes. 

• ‘With’ not ‘for’: CARAS will put the voices, opinions, experiences and needs of its beneficiaries at the heart of all that we do. 

About Youth Club:

Youth Club is a place for young people aged 14-19 to come and play games, learn new skills, make and strengthen friendships and build a sense of belonging. Regular activities include classic youth club games such as table tennis, pool, foosball, board and card games.

Youth club takes place at Tooting Hub- Beechcroft Road, Tooting, SW17 7B

About the Role:

CARAS is looking for volunteer Football Assistants to support our Football sessions on Mondays, 5.30-7pm in Balham.

Football coaching sessions are led by Fulham FC Kicks programme weekly, supported by CARAS volunteers to offer welcome to young people.

Volunteer tasks and responsibilities

· Welcoming young people to the session;

· Helping young people to register for sessions;

· Join in and be role model for young refugees and asylum seekers;

· Assisting participants to recognise and celebrate their achievements;

· Following FULHAM FC safeguarding policy and CARAS’ confidentiality, safeguarding, health & safety, equal opportunities, data management, online communications and all other policies as relevant.

Requirements:

Essential

· To be 18 years or older;

· To be non-judgemental and able to engage with people from diverse cultural backgrounds;

· To be reliable and punctual;

· Excellent communication skills, especially with people with varying levels of English;

· The ability to volunteer on Monday evenings for a minimum of four months;

· Currently resident in the UK;

- A love of football, and wanting to encourage others to play.

· Able to provide five years’ worth of addresses, and willing to undergo an enhanced DBS check (residency is not necessary if you are a Caras community member who is more recently arrived in the UK);

· Able to attend compulsory volunteer induction training (online) general and safeguarding prior to start of role

Desirable

· Knowledge of community languages, such as (including Arabic, Tigrinya, Amharic, Pashto, Dari, Farsi, Kurdish, Somali and Spanish).

Through volunteering with us you will:

· Meet new members of your local community;

· Learn about different cultures;

· Learn about issues relating to refugees and people seeking asylum;

- Be able to obtain a reference from us relating to your placement after 3 months’ regular volunteering

· Work as part of a friendly, welcoming team;

· Develop your skills and competencies;

· Be able to access relevant training;

We’re looking for reliable, tech-savvy people who’d like to use their digital or IT skills to help improve our online systems and website.

As a Web and IT Support Volunteer, you’ll help us keep our website up to date, support digital record-keeping and assist with maintaining efficient systems that help us work effectively. You’ll play an important role in helping us stay connected, accessible and organised across our programmes.

This role is ideal for someone with an interest in IT, websites or digital operations who wants to make a practical contribution to community-focused work.

What You’ll Be Doing

• Updating website pages with new events, news and programme information
• Supporting the layout and accessibility of website content
• Uploading photos, articles or updates to digital platforms
• Helping staff and volunteers use digital tools
• Assisting with digital forms, data collection and record management
• Providing basic troubleshooting support or referring technical issues to the appropriate person
• Helping test and improve the digital tools and systems used by the team

Skills and Qualities We’re Looking For

• Confidence using websites, IT systems and digital tools
• Good understanding of basic data management and online platforms
• Problem-solving and attention to detail
• Clear communication and teamwork skills
• Reliable and organised approach to tasks
• Awareness of data protection and confidentiality principles

What You’ll Gain

• Experience supporting the digital operations of a community charity
• Opportunities to develop IT, web management and problem-solving skills
• Insight into digital tools used in the voluntary sector
• The satisfaction of helping improve online access and efficiency

About Us

We are a community-led charity tackling poverty at its root by empowering people and communities to overcome barriers and build sustainable futures.

Our programmes support children, young people, adults and families through education, employability, wellbeing and social inclusion activities that promote confidence, connection and opportunity.

Safeguarding and Inclusion

We are committed to safeguarding and promoting the welfare of children, young people and adults involved in our work.

Safeguarding training will be provided for all volunteers and a Disclosure and Barring Service (DBS) check may be required for this role.

We welcome volunteers from all backgrounds and will make reasonable adjustments to support participation wherever possible.

Make a difference by providing company and conversation to an older person in Croydon. Our Befriending service supports older adults by alleviating loneliness and isolation, supporting independence, and increasing self-confidence, by making weekly or fortnightly visits to a client living in the borough of Croydon.

Befriender - In Person

Duties:
• Providing companionship to clients in their home, sharing a cup of tea
• Other activities mutually agreed by both the volunteer and client, such as reading together, or helping with post, and within the Befriending Programme’s guidelines
• Maintaining records of client visits and sending those to the Befriending Coordinator on a regular basis
• Accompanying client out for a walk or to the shop if they are sufficiently able
• Accompanying client to weekly activities or social clubs to support client’s
independence
• Escorting clients to GP/hospital appointments as needed
• Adherence to Age UK Croydon’s policies and procedures, including Confidentiality and Safeguarding
Skills Required:
• Good listening and communication skills
• An open-minded and non-judgemental attitude
• An understanding and awareness of issues faced by older adults
• Ability to maintain professional boundaries

Befriender - Telephone

Duties:
• Providing companionship to clients by telephone for a chat
• Maintaining records of telephone calls to clients and sending those to the Befriending
Coordinator on a regular basis

Skills Required:
• Good listening and communication skills
• An open-minded and non-judgemental attitude
• An understanding and awareness of issues faced by older adults
• Adherence to Age UK Croydon’s policies and procedures, including Confidentiality and
Safeguarding
• Ability to maintain professional boundaries

The Africa Health Organisation (AHO) seeks to engage in bidding and tendering to deliver health and social care services effectively.  Our goal is to ensure sustainability and positively impact the lives of more people.  We want assistance in developing an ambitious strategy.

What will you be doing?

We are excited to announce an incredible opportunity for a talented Bid Manager to join our passionate team at the Africa Health Organisation (AHO)!  Since 1999, we've been dedicated to delivering health and social care to millions across Africa and the Diaspora, and now we're ready to further elevate our impact.

This year, we're embarking on a mission to broaden our funding strategy by incorporating bid and tender opportunities.  Our goal is to engage with governments in Africa and the UK, the public sector, and the public, providing essential, practical, and emotional support to those facing chronic conditions.  We need a visionary like you to help us achieve our goals.

We're seeking a dynamic, experienced Bid Manager to develop and execute a winning strategy to secure the necessary financial backing.  There are numerous exciting possibilities ahead, including central government tenders, local and statutory opportunities.  We're eager to explore them all.

In this pivotal role, you'll plan and execute our bids and tender writing efforts, ensuring that our bid proposals not only shine but also come to life in meaningful ways.  If you're a bid writer who thrives on creativity and collaboration, we want to hear from you!  Additionally, you'll have the opportunity to inspire and mentor volunteers within our bid and tender team, making a positive impact together.  Join us on this exciting journey!

Key Duties and Responsibilities

The Role Description:

Bid Management: Lead and manage the entire bid and tender process, ensuring submissions meet deadlines and align with client requirements across the UK & Ireland.

Proposal Development: Collaborate with internal stakeholders to develop tailored, high-quality, and persuasive proposals that align with our value proposition.

Stakeholder Engagement: Work closely with sales, operations, legal, and clinical teams to gather critical input and ensure accurate, compliant, and compelling submissions.

Market Analysis: Stay informed on market trends, tender opportunities, and competitor activity to identify and secure strategic opportunities.

Compliance: Ensure all submissions adhere to company standards, client specifications, and relevant regulatory requirements.

Process Improvement: Continuously refine bid processes, content libraries, templates, and tools to enhance efficiency and effectiveness.

Post-Submission Activities: Manage debrief processes and gather feedback to inform future submissions.

Key Duties and Responsibilities:

• Lead AHO bids: Manage the whole bid process with a hands-on approach.
• Create strong responses: Tailor solutions that clearly show our value.
• Support growth: Work with Business Development and Marketing to boost propositions.
• Drive best practice: Lead bid qualification, governance, and reviews.
• User-focused: Understand needs and clearly present our solutions.
• Know the landscape: Medical, research industries, and opportunities.
• Know our strengths: Stay sharp on our services and competitors.
• Seal the deal: Coordinate smooth contract closures.
• Stay tidy: Keep the bid library updated and accessible.
• Keep comms clear: Align stakeholders throughout the process.
• Stay compliant: Follow governance and secure approvals.
• Push for quality: Lead reviews to ensure high-standard submissions.
• Maintain the opportunity pipeline: utilising CRM and creating reports for management.
• Taking the lead on other business development activities, such as award submissions, whitepapers, and sales collateral.
• Supporting every stage of the sales funnel: by working closely with marketing, sales, implementation, and operations teams.

What are we looking for?

Person Specification: What You'll Bring:

• At least two years of proven experience in bid and tender management, preferably within the healthcare (NHS & private), medical, or technology sectors.
• End-to-end bid management experience: A minimum of 4 years' experience leading the whole bid process.
• Preferred qualifications include a degree in Business, Communication, Marketing, Creative Writing, English or equivalent.
• APMP Certification is also desirable.
• Sector versatility: Experience with both public- and private-sector bids in the medical, biotech, biomed, health, and social sectors is preferred.
• Industry knowledge: Understanding of contact centres and/or customer experience is essential.
• Commercial acumen: Strong business sense, negotiation skills, and a hands-on approach.
• Resilience under pressure: Able to thrive in a fast-paced environment and meet tight deadlines.
• Detail orientation: High attention to detail to ensure quality and accuracy.
• Growth mindset: Self-motivated, proactive, and focused on continuous improvement.
• Strong communicator: Confident and articulate, with the ability to build trusted relationships across stakeholders.
• Time management: Skilled at prioritising tasks and managing competing deadlines.

What difference will you make?

In this exciting role, you will lead the strategic process for winning new business through competitive bids, tenders, and proposals, ultimately elevating AHO's success. Your specialised knowledge will enhance our win rates and maximise revenue by bringing clarity, quality, and coordination to what can be a complex and high-stakes journey. impact

Your primary mission is to boost AHO's tender win rates and strengthen our strategic advantage.  By diligently overseeing each step of the bidding process—from initial evaluation to final submission—you will significantly improve the quality and persuasion of our proposals, directly increasing our chances of securing valuable contracts.

You'll provide key insights to help AHO target the most promising opportunities by implementing a thoughtful "bid/no-bid" process.  This approach will ensure we focus only on lucrative and winnable contracts that closely align with our strategic goals, ultimately saving time and resources and allowing us to prioritise high-potential projects.

In this role, you will orchestrate a well-coordinated process that drives operational efficiency.  As the central point of contact, you will gather input from diverse internal teams—sales, finance, legal, and technical—ensuring everyone collaborates smoothly to meet critical deadlines.

As a leader, you'll elevate the quality of our bid content.  By overseeing the creation of compelling, polished materials, you'll ensure our final submissions are professional, cohesive, and error-free. You will utilise a centralised content library containing valuable resources, such as case studies and CVs, to streamline efforts and enhance our proposals.

You will keep projects on track by developing detailed project plans and timelines, ensuring all tasks are completed on time—especially critical in the fast-paced environment of tender submissions.  Your effective management will ease colleagues' workloads, allowing the entire team to shine.

To foster long-term business growth, you'll create a wealth of knowledge around our tenders and bids. By conducting insightful post-submission debriefs and analysing feedback, you will capture invaluable lessons from both successes and setbacks.  This ongoing improvement process will enhance our bidding capabilities for future opportunities.

You also have the opportunity to enhance AHO's brand reputation by submitting well-organised, accurate, and compliant bids.  By doing so, you'll showcase our professionalism and reliability to clients, building trust and solidifying our credible standing in the market.

Strategic alignment is vital for sustaining consistent, stable business growth.  Together, we can make a remarkable impact on development.

Volunteer: The PR Officer of Hidayah plays a vital role in raising the profile of the organisation. The PR Officer will take the lead in managing relationships with external media, agencies, and partners to help Hidayah achieve its strategic aims. The PR officer will work closely with the Chair and two digital trustees, and focus on increasing visibility, strengthening our public image, and supporting advocacy through effective communication.
 

What are the key responsibilities of this role?

This role will have the following duties, but are not limited to:

• Act as the main point of contact for external media outlets, journalists, and PR agencies on behalf of Hidayah.

• Work with the Chair to help implement their media strategy and PR aims.

• Draft, review and issue press releases, statements, and media content as needed.

• Identify media opportunities that can help platform Hidayah’s work, voices, and campaigns.

• Cultivate and manage relationships with media partners, influencers, and relevant organisations.

• Provide PR advice and guidance to the Chair and help ensure consistent messaging.

• Contribute to the development of key messaging and ensure alignment with organisational policies and values.

• Help monitor media coverage and report back to the Chair on PR impact and reach.

What do we expect from the PR Officer of Hidayah?

Please note that you must agree with and fit the criteria below to be eligible to volunteer in this role:

Knowledge:

• Experience in PR, communications, journalism, or media relations, ideally in the voluntary, charity or advocacy sector.

• Understanding of media landscapes, both mainstream and community-based, with an awareness of LGBTQ+ and/or faith-sensitive contexts.

• Knowledge of reputation management and crisis communications.

Personality:

• Confident communicator with strong interpersonal skills.

• Ability to represent Hidayah with professionalism, sensitivity, and integrity.

• Friendly, enthusiastic, dedicated, and committed to Hidayah’s mission and values.

• Creative thinker who can identify innovative ways to promote Hidayah’s work.

Personal Skills:

• Strong writing and editing skills for creating press releases and media content.

• Ability to develop and maintain positive relationships with external partners.

• Understanding of confidentiality, safeguarding, equality and diversity in communications.

• Ability to respond to media challenges and opportunities with diplomacy and care.

Administration Skills:

• Organised and methodical in managing media contacts and communications records.

• Competence in using email, social media platforms, and shared systems such as Google Drive.

• Ability to draft reports on PR activity for Board meetings.

• Familiarity with digital tools to track media coverage and public engagement.

How much commitment is required?

We are flexible around your own schedule. One average the role will require 2-4 hours per week. The following commitments are in place for all Hidayah volunteers:

• To be available for media requests or to coordinate timely responses as needed.

• To support Hidayah events through PR activity and promotion. 

• To help with fundraising efforts by securing media coverage for campaigns and initiatives.

• To check and respond to PR-related emails promptly.

• To maintain clear records of media engagement and press materials in the organisation’s shared systems (Google Drive).

Purpose of the Role

This volunteer role is a key part of the HFEH Mind team delivering a range of services across Hounslow. Mind The Carer! is a new service designed to support and enhance Mental Health and Wellbeing, social connections and provide a Community Network for Adults Carers, (18 years and over), across the borough of Hounslow. By providing this direct support, we aim to reduce isolation, self-neglect and loneliness and as a result, facilitate access to local services and connect them with others who understand their day-to-day experiences. The Service will offer a platform and space for the Service Users to build Social Networks, through regular activities, provide psychoeducation, information and social prescribing pathways to other services, with Service Users shaping the project's direction and available support.

Main Responsibilities

To work closely with the team and Adult Services, Service Manager, attend weekly group sessions, (lasting up to three hours), offering opportunities for socialising and mental health support. Support with the Carers Activities Calendar, a monthly activity, for both Carers and their Cared For, as planned and support the service in general. There may also be further opportunities to train as a volunteer for other Services, in the future.

Tasks

All relevant training will be provided

· Attend weekly group sessions, (lasting up to three hours), with the team

· Attend weekly Carers Activities

· Attend monthly Carers and Cared For Activities

· Support/work with the Team to build the Carers Activities Calendar

· Provide information on the Mind The Carer! Service

• Support at outreach and community events

· Register potential Clients, wanting to access Mind The Carer! Service

· Support with follow up surveys for those who have accessed the Service and obtained their feedback to improve our services

· A willingness to undertake training courses

· Uphold HFEH Mind values and behaviours

General Responsibilities

All relevant training will be provided

• Undertake any other duties commensurate with the level of the role

• Embrace diversity and share in our commitment to equality of opportunity and to eliminating discrimination

• Share our commitment to safeguarding adults and children at risk of harm

• Use the charity’s resources efficiently and effectively to ensure that our financial resources are demonstrably used for the benefit of our service users

• Ensure that information is obtained, used and stored in accordance with our Data Protection and Confidentiality policy

Type of person we are looking for:

We welcome applications from those completing studies in Psychology, Counselling/Psychotherapy and/or any Allied Health Profession with a focus on supporting those with mental health needs.

However, your attitude, motivation and commitment are just as important as your training/qualifications and/or any previous experience. We will review all applications individually and assess them on their unique merits, so do not be discouraged from applying, even if you do not meet all the criteria listed below.  

We encourage applications from those with lived experience of mental health problems, as well as those from Black, Asian and minority ethnic communities.

Essential

• An interest in identifying and working with hidden and identified Carers
• Supporting those with mental health needs to access Carers services

• An appreciation of the complex factors that can precipitate, maintain and exacerbate mental health problems 

• Good oral and written communication skills, (including listening skills); the ability to communicate in a patient, considered and empathetic manner 

• Excellent organisational skills, with the ability to follow administrative procedures

• A team player who is willing to chip in and work reflexively, responding to the challenges that arise from working in a dynamic environment

• IT skills: able to update spreadsheets, use web-based applications, video-conferencing software and Microsoft Office applications 

Desirable

• Carers experience, including with friends and family

• Experience of supporting people with mental health needs, in a voluntary, paid and/or personal capacity, (i.e. friends and family) 

• Previous involvement with local community groups / networks / feedback groups

• Awareness of the cultural barriers that may exist to seeking mental health support

Time commitment and expenses:

· 10 - 12 hours per week

· 2 - 3 days per week: Mondays/Wednesdays/Fridays

• • Please indicate your preferred volunteering day(s) on your application

· We request a minimum commitment of 3 months of volunteering after the completion of your induction

· We will provide volunteers with an induction, training and ongoing mentoring to support them in the role

HFEH Mind value equal opportunities; and are proud to foster a workforce of volunteers and employees that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.

Post is subject to an enhanced DBS check.