Sales and customer service administrator jobs
About Hammersmith, Fulham, Ealing, and Hounslow Mind
We’re Hammersmith, Fulham, Ealing and Hounslow Mind, part of Mind the mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.
We work in Hammersmith, Fulham, Ealing, and Hounslow and have a range of services and products to help children, young people and adults maintain and regain their mental health. We work with employers, partners, community groups and other charities to achieve our aims.
Purpose of the Job
This is a key role within a small and busy finance team. The postholder is responsible for a range of transaction processing and finance administration; mostly focused on purchase ledger, sales ledger, assisting with the month-end process, and plays a vital role in upholding HFEH Mind’s financial controls.
Working closely with the Finance Manager, the Finance Officer will also need to communicate effectively with staff across the organisation and a wide range of suppliers to help resolve queries and ensure that the purchase and sales ledger processes are operating efficiently and effectively. Excellent organisational skills, the ability to prioritise to achieve internal reporting deadlines, and meticulous attention to detail, are critical for this role.
Job Description
Purchase and payments
- Ensure all invoices, expenses and credit notes received are processed following the agreed systems and controls.
- Process invoices and expenses into the accounting system.
- Creation of twice weekly and ad-hoc pay runs.
- Process and pay file generated into the bank software.
- Produce and send out remittances.
- Aged creditors review monthly
- Oversee that authorisation processes are being followed by staff.
- Process staff expense claims following the agreed systems and controls.
- Organise and process occasional cash floats and petty cash, ensuring unspent cash is accounted for and all transactions evidenced and recorded.
Card purchases
- Oversee day to day administration of card purchases, ensuring cardholders upload receipts and code transactions by the stated month end deadlines.
- Transfer fully evidenced and coded transactions from credit card template to Sage
- Reconcile transactions to the bank statements
Sales
- Raise sales invoices as requested and per income schedule.
- Sending out sales invoices to customers.
- Creation of a debtors report twice a month and distribute.
- Coordinate with operational staff for the recovery of debt; escalating in line with procedures.
- Posting cash receipts and allocate to the relevant invoice.
- Aged debts management
Banking
- Reconcile banking on a timely basis
- Post direct debit payments
Inbox management and other queries
- Daily review of new messages received into the finance email inbox from staff, suppliers and other parties, dealing with queries directly where possible.
- Be especially vigilant about phishing, Malware / spam emails which are common in generically named inboxes and following all data protection guidance given.
- For more involved queries, liaise with and assist other finance team members to resolve them appropriately; maintain responsibility for ensuring they are resolved.
- Excellent organisation and administration of both inboxes, to ensure the status of queries is clear at all times and appropriate records are kept on file.
Other regular tasks
- Support the Finance Manager with weekly payroll administration, for example communications with staff members regarding timesheets and new starter information.
- Pay cheques and cash into the bank account, including accurate completion of banking.
- Withdraw cash from the bank as necessary
- Lead on ensuring the digital filing structure is adhered to and support the rest of the team with scanning and filing as needed.
- Lead on the archiving of paper documents stored in the office.
- Assist with other tasks appropriate to your level of training where needed, to help ensure that the finance function operates effectively, including providing cover where staff are sick or taking annual leave.
- Work to the month end deadlines agreed within the finance team, to ensure timely production of management accounts and internal reports.
- Take responsibility for your continuous professional development, ensuring you maintain up to date knowledge of relevant financial legislation, accounting standards, good practice and new initiatives as relevant to the Mental Health and charity sectors.
- Uphold and embody all HFEH Mind company policies, including but not limited to Equality & Diversity, Dignity at Work, Health and Safety and Code of Conduct for Staff
- Attend any training required by the organisation.
- Any other duties reasonably required to support the Finance team.
This job description outlines the general ways in which it is expected you will meet the overall requirements of this post. The list of tasks is not an exclusive one and HFEH Mind may vary duties from time to time. This job description is subject to regular review.
Registered Charity
101 - 500
We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Shop Manager
Working Pattern: 5 out of 7 days per week to be agreed with successful candidate
SALARY: £15.12 per hour
CONTRACT: Fixed until October 2026. Possibility to extend depending on lease and successful turnover
Bring your retail know-how and leadership skills to a role that makes a difference.
We’re looking for a dedicated Store Manager to take the lead in overseeing the daily operations of our brand new shop in Leyton — driving sales, inspiring a positive customer experience, and ultimately helping to fund vital support services for older people in Waltham Forest.
In this role, you’ll be at the heart of the store, guiding a fantastic team of staff and volunteers. You’ll play a key role in their development, offering clear leadership, hands-on training, and day-to-day support to help everyone thrive.
If you're an experienced retail manager with strong people skills and a desire to use your talents for a cause that really matters, we’d love to hear from you.
The client requests no contact from agencies or media sales.
Thank you!
Vacancy type: Permanent, part time
Location: Dunmurry and the greater Belfast area including Lisburn
Salary: £12.21 per hour
Hours per week: This is a variable hours role
Closing date: 10th July. We are reviewing applications as they are received, so we encourage you to apply early.
Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities.
Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference. We're looking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive in a collaborative workplace and enjoy helping people, we'd love to hear from you.
As a Retail Assistant, you will join an incredible team and support them to encourage sales, provide excellent customer service, and uphold the highest standards of stock presentation and store cleanliness.
You will be responsible for:
Assisting the Retail Manager in maximising sales by maintaining high standards of display and layout, ensuring proper stock rotation, and securing realistic pricing on donated items.
Ensuring donated goods are processed according to set standards and timeframes, and that pricing is in line with charity guidelines.
Maximising Gift Aid income and oversee the proper display and administration of bought-in goods, ensuring minimal stock loss.
Customer engagement and leading by coaching volunteers and staff to have great conversations with every customer on" Rounding up" their purchase, making an "add donation" for our charity and signing up for our loyalty scheme.
Engaging with the community to drive repeat custom, stock donation, volunteer recruitment and community involvement.
Managing volunteers and ensuring all staff and volunteers are following Marie Curie procedures and guidelines.
In the absence of the Retail Manager, taking responsibility for the overall management and operation of the store.
Key Criteria:
Previous retail experience, preferably in fashion/clothing.
Experience of cash handling and financial management procedures (including completion of sales records).
Strong interpersonal and communication skills, with a customer-first attitude and the ability to communicate with tact and discretion,
Ability to work well both independently and as part of a team.
Good organisational skills and the ability to prioritise workload, balancing competing demands.
Understanding of health and safety procedures in a retail environment.
Experience in managing and motivating volunteers is desirable.
Application Process
To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie.
In this role you will have sole responsibility for the running of the store, which will involve lone working. Due to this, we are unable to recruit anyone for this role who is under the age of 18.
Benefits you'll love:
35 hour working week
25 days annual leave (exclusive of Bank Holidays)
Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
Loan schemes for bikes; computers and season tickets
Continuous professional development opportunities
Industry-leading training programmes
Wellbeing and Employee Assistance Programmes
Enhanced bereavement, family friendly and sickness benefits
Access to Blue Light Card membership
Subsidised Eye Care
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.
We're committed to making reasonable adjustments to support you throughout the application and selection process.
Thank you!
Vacancy type: Permanent, part-time
Location: Locks Heath Store
Salary: £10,158.72, per annum + benefits
Hours per week: 16 pw
Closing date: 18th July. We are reviewing applications as they are received, so we encourage you to apply early.
Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities.
Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference. We're looking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive in a collaborative workplace and enjoy helping people, we'd love to hear from you.
As an Assistant Retail Manager, you will join an incredible team and support them to encourage sales, provide excellent customer service, and uphold the highest standards of stock presentation and store cleanliness.
You will be responsible for:
- Assisting the Retail Manager in maximising sales by maintaining high standards of display and layout, ensuring proper stock rotation, and securing realistic pricing on donated items.
- Merchandising awareness and making sure you are keeping up to date with trends and competition.
- Maximising Gift Aid income and oversee the proper display and administration of bought-in goods, ensuring minimal stock loss.
- Customer engagement and leading by coaching volunteers and staff to have great conversations with every customer on" Rounding up" their purchase, making an "add donation" for our charity and signing up for our loyalty scheme.
- Engaging with the community to drive repeat custom, stock donation, volunteer recruitment and community involvement.
- Supporting the Retail Manager in recruiting and managing volunteers and ensuring all staff and volunteers are following Marie Curie procedures and guidelines.
- In the absence of the Retail Manager, taking responsibility for the overall management and operation of the store.
Key Criteria:
- Previous retail experience, preferably in fashion/clothing.
- Experience of cash handling and financial management procedures (including completion of sales records).
- Strong interpersonal and communication skills, with a customer-first attitude and the ability to communicate with tact and discretion,
- Ability to work well both independently and as part of a team.
- Good organisational skills and the ability to prioritise workload, balancing competing demands.
- Understanding of health and safety procedures in a retail environment.
- Experience in managing and motivating volunteers is desirable.
Application Process
- To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie.
- In this role you will have sole responsibility for the running of the store, which will involve lone working. Due to this, we are unable to recruit anyone for this role who is under the age of 18.
Benefits you'll love:
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.
We're committed to making reasonable adjustments to support you throughout the application and selection process.
Thank you!
Vacancy type: Permanent, part time
Location: Antrim and Ballymena Store
Salary: £12.21 per hour
Hours per week: This is a variable hours role
Closing date: 10th July. We are reviewing applications as they are received, so we encourage you to apply early.
Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities.
Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference. We're looking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive in a collaborative workplace and enjoy helping people, we'd love to hear from you.
As a Retail Assistant, you will join an incredible team and support them to encourage sales, provide excellent customer service, and uphold the highest standards of stock presentation and store cleanliness.
You will be responsible for:
Assisting the Retail Manager in maximising sales by maintaining high standards of display and layout, ensuring proper stock rotation, and securing realistic pricing on donated items.
Ensuring donated goods are processed according to set standards and timeframes, and that pricing is in line with charity guidelines.
Maximising Gift Aid income and oversee the proper display and administration of bought-in goods, ensuring minimal stock loss.
Customer engagement and leading by coaching volunteers and staff to have great conversations with every customer on" Rounding up" their purchase, making an "add donation" for our charity and signing up for our loyalty scheme.
Engaging with the community to drive repeat custom, stock donation, volunteer recruitment and community involvement.
Managing volunteers and ensuring all staff and volunteers are following Marie Curie procedures and guidelines.
In the absence of the Retail Manager, taking responsibility for the overall management and operation of the store.
Key Criteria:
Previous retail experience, preferably in fashion/clothing.
Experience of cash handling and financial management procedures (including completion of sales records).
Strong interpersonal and communication skills, with a customer-first attitude and the ability to communicate with tact and discretion,
Ability to work well both independently and as part of a team.
Good organisational skills and the ability to prioritise workload, balancing competing demands.
Understanding of health and safety procedures in a retail environment.
Experience in managing and motivating volunteers is desirable.
Application Process
To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie.
In this role you will have sole responsibility for the running of the store, which will involve lone working. Due to this, we are unable to recruit anyone for this role who is under the age of 18.
Benefits you'll love:
35 hour working week
25 days annual leave (exclusive of Bank Holidays)
Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
Loan schemes for bikes; computers and season tickets
Continuous professional development opportunities
Industry-leading training programmes
Wellbeing and Employee Assistance Programmes
Enhanced bereavement, family friendly and sickness benefits
Access to Blue Light Card membership
Subsidised Eye Care
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.
We're committed to making reasonable adjustments to support you throughout the application and selection process.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Peaceful Solutions, we believe in the power of retail to change lives. We’re on the lookout for an Area Manager to drive success across our vibrant charity shops in NW London. This is your chance to be at the heart of a purpose-driven retail team, supporting our mission to help the local community and generate unrestricted income to fund conflict resolution Services.
Hours: 40hrs per week over 5 days
Contract: Permanent full time
Line Manager: CEO
Duties and responsibilities:
1.Lead and Develop Shop Teams
You’ll provide inspirational leadership to a team of Shop Managers and volunteers, supporting them to reach their full potential. This includes overseeing recruitment, training, regular one-to-one meetings, and performance management to ensure each shop team is motivated and high-performing.
2. Drive Sales and Maximise Profit
You will be responsible for achieving and exceeding income targets across multiple retail sites. By analysing performance data, reviewing pricing strategies, and identifying local opportunities, you’ll help each shop reach its full potential, delivering vital funds for the Centre for Peaceful Solutions (CPS).
3. Support and Deliver the Retail Strategy
Working closely with the CEO and Administrative Officer, you’ll play a key role in implementing our Retail Strategy and Business Plan. You’ll help shape the operational direction of our charity shops, ensuring consistency, innovation, and alignment with organisational goals.
4. Ensure Operational Excellence and Compliance
From shop floor standards to back-office processes, you’ll ensure that all shops adhere to charity policies, health and safety regulations, and industry best practices. You’ll also support Gift Aid performance, stock management, merchandising and customer service.
5.Build Relationships and Promote the Brand
You’ll act as an ambassador for Peaceful Solutions in the community, building positive relationships with local stakeholders and supporters. You’ll work to increase engagement, generate quality stock donations, and ensure our shops are seen as welcoming, professional and community-focused.
6. Provide Flexible Shop Cover and Support Growth
This field-based role requires flexibility across seven days. You’ll provide cover during staff absences and be involved in launching and supporting new shops as we expand across London
Person Specification:
We’re looking for someone who:
• Brings proven experience in retail management, with 3-5 years in a charity shop
• Is a confident people manager with a passion for coaching and motivating teams
• Thrives in a dynamic, field-based role
• Understands the power of community engagement and high-impact visual merchandising
• Is hands-on, proactive, and solution-focused
• A full clean driving licence and access to your own vehicle
Benefits:
• Salary £40,000 rising to £42,,500 after 3 months probationary period.
• A collaborative, supportive work culture
• Pension
• Company sick pay
• The satisfaction of knowing your work supports The Centre for Peaceful Solutions in delivering a programme to provide conflict resolutions services.
Field-based across our shops in NW London (one shop in west London)
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a new Finance and Administration Officer following the upcoming retirement of a long-serving team member. A key member of the SLA central office team, the Finance and Administration Officer plays a vital role in ensuring smooth financial operations and providing essential administrative support for our membership. In addition to administration support, this role is responsible for maintaining accurate financial records, book-keeping and effective day-to-day financial operations, producing financial reports using XERO and our CRM.
You will be experienced in financial and administration operations of a charity or similar , with an AAT qualification or matching worked experience. Familiarity with XERO will be an advantage. You will be able to bring understanding of cashflow and financial analysis of figure, working with accountants as required.
You will also have excellent customer service skills and be able to work effectively with all stakeholders from our members, to funders to suppliers. You will be determined and have an excellent eye for financial and administrative detail. Your duties will include general administration and:
Financial operations and record-keeping
- Manage day-to-day financial transactions and maintain accurate records of all SLA accounts and petty cash; book-keeping
- Process and record all incoming payments, including foreign cheques (into bank account)
- Monitor cashflow and expenditure, keeping track of spending
- Pay invoices upon approval and ensure timely monthly payments (e.g. pensions, HMRC)
- Handle creditor and supplier communications and resolve related issues
- Monitor and follow up on overdue payments with a focus on membership payments
Invoicing and income tracking
- Issue and track membership and subscriber invoices and reminders
- Keep office team informed of payment statuses
- Prepare sales, cost, and profit reports for SLA publications
- Conduct annual publications stock take
Payroll and reporting
- Liaise with the accountant on salary payments; process salary BACS payments
- Support year-end financial reporting by providing necessary documentation to accountants
- Produce regular financial reports and analysis as required
- Supporting preparation of budgets, working with accountants as required
Event financial administration
- Manage financial aspects of SLA events, particularly the annual conference (e.g., exhibitors, sponsors, and delegates)
- Process and record staff/trustee expense claims
- Support with bookings accommodation and travel for Board meetings
To be successful in this role you should demonstrate:
- Strong experience in financial and office administration
- Knowledge of accounting principles
- Experience of working with XERO or similar
- Experience of using CRM systems (ideally IMIS)
- Experience of working for a small charity and / or membership association
- Accuracy, numeracy, attention to detail
- Ability to manage own workload, prioritise and meet competing deadlines
- Excellent customer service manner
- Being a team player
The Association is a UK wide organisation, working mostly remotely. Working patterns can be negotiated and we welcome applicants from all over the UK. We strongly encourage candidates of all different backgrounds and identities to apply. Each new role provides us with an opportunity for us to bring in a different perspective, and we are always eager to diversify our team. The SLA is committed to building an inclusive, supportive place, where you can do brilliant and rewarding work.
To apply please send a one page covering letter and CV with the job title in the subject line by 11th July. Applications without a covering letter will not be considered. No agencies please.
Due to the volume of applications we cannot provide individual feedback. We really appreciate your interest. If you haven’t heard from us within one week of the deadline, it means we’ve moved forward with other candidates on this occasion. We encourage you to apply again in the future. Please note we may close recruitment early should the right candidate be identified.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Age UK is hiring 6 Customer Advisers to join our National Advice Line!
We are still in a cost-of-living crisis and the proposed changes to the winter fuel payment criteria mean that many older people in the UK are in desperate need of advice and support. As a Customer Adviser, you will be playing an important role in this vital service; providing information and advice for older people in need, and signposting them, their families, carers and other professionals to relevant bodies that can help with their specific requirements.
Our team of Customer Advisers are dedicated to providing a high-quality service to those in later life and are passionate about ensuring all callers receive the guidance and support they need. The team handles thousands of calls, emails and webchats each year. Some of these enquiries can be emotionally tough, but there is no better feeling than knowing that you have helped someone.
If you are passionate about helping others while providing an excellent customer service, this may be the role for you.
This role offers hybrid working between home and our offices in Blackpool and Ashburton (a robust home broadband connection is essential). The team work from the office at least 1day a week, although this can be more if you prefer. You will need to live within an easily commutable distance of the office either by car or public transport, we suggest up to an hour's commute. During the probation and training period you may be required to come into the office 2-3 days a week. We are currently trialling fortnightly office attendance, but this could be subject to change in future.
The Advice Line is open from 8am to 7pm, 365 days of the year and you will be required to work a variety of shifts including some weekends and bank holidays. Full time contracts are for 35 hours per week.
In your Supporting Statement, please include examples of how you meet the Must Have criteria below.
Must haves:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P
Experience
* Experience of computer-based systems, applications, and keyboard skills. A, I, T
* Experience of working to set time scales. A, I
Skills and Knowledge
* Ability to communicate with a wide range of people in a professional manner. I
* Ability to deal with difficult and distressed callers calmly and politely. I
* Ability to handle confidential, sensitive information and personal details professionally and in line with current legislation. I
* Commitment to customer care and equal opportunities. A, I
* Good numeracy and literacy skills. A, T
* Accurate data entry skills. A, T
* Excellent communication skills including a confident telephone manner. I
Personal attributes
* Personal resilience in dealing with difficult and distressed callers whilst managing own wellbeing. A, I
* Flexible approach to hours of work. I
Great to haves:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P
Experience
* Experience of working in a contact centre or call centre environment. A, I
* Experience of providing information and signposting on a broad range of subjects. A, I
Skills and knowledge
* Knowledge of issues which affect older people. A, I
What we offer in return
Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
Excellent pension scheme, life assurance, health cashback plan and EAP
Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
Blue Light Card Scheme
You Did It Awards – recognition awards from £100-250.
Additional Information
Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.
Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
For a full list of benefits please visit our website.
The client requests no contact from agencies or media sales.
Thank you!
Vacancy type: Permanent, part time
Location: Farnborough Store
Salary: £12.21 per hour
Hours per week: This is a variable hours role
Closing date: 18th July. We are reviewing applications as they are received, so we encourage you to apply early.
Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities.
Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference. We're looking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive in a collaborative workplace and enjoy helping people, we'd love to hear from you.
As a Retail Assistant, you will join an incredible team and support them to encourage sales, provide excellent customer service, and uphold the highest standards of stock presentation and store cleanliness.
You will be responsible for:
Assisting the Retail Manager in maximising sales by maintaining high standards of display and layout, ensuring proper stock rotation, and securing realistic pricing on donated items.
Ensuring donated goods are processed according to set standards and timeframes, and that pricing is in line with charity guidelines.
Maximising Gift Aid income and oversee the proper display and administration of bought-in goods, ensuring minimal stock loss.
Customer engagement and leading by coaching volunteers and staff to have great conversations with every customer on" Rounding up" their purchase, making an "add donation" for our charity and signing up for our loyalty scheme.
Engaging with the community to drive repeat custom, stock donation, volunteer recruitment and community involvement.
Managing volunteers and ensuring all staff and volunteers are following Marie Curie procedures and guidelines.
In the absence of the Retail Manager, taking responsibility for the overall management and operation of the store.
Key Criteria:
Previous retail experience, preferably in fashion/clothing.
Experience of cash handling and financial management procedures (including completion of sales records).
Strong interpersonal and communication skills, with a customer-first attitude and the ability to communicate with tact and discretion,
Ability to work well both independently and as part of a team.
Good organisational skills and the ability to prioritise workload, balancing competing demands.
Understanding of health and safety procedures in a retail environment.
Experience in managing and motivating volunteers is desirable.
Application Process
To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie.
In this role you will have sole responsibility for the running of the store, which will involve lone working. Due to this, we are unable to recruit anyone for this role who is under the age of 18.
Benefits you'll love:
35 hour working week
25 days annual leave (exclusive of Bank Holidays)
Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
Loan schemes for bikes; computers and season tickets
Continuous professional development opportunities
Industry-leading training programmes
Wellbeing and Employee Assistance Programmes
Enhanced bereavement, family friendly and sickness benefits
Access to Blue Light Card membership
Subsidised Eye Care
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.
We're committed to making reasonable adjustments to support you throughout the application and selection process.
Thank you!
Corporate Fundraiser
Are you a relationship-builder with a passion for social impact?
We’re looking for a proactive and enthusiastic Corporate Fundraiser to join our growing team and help develop partnerships that will transform the lives of young people.
This is an exciting time to join the South West’s largest youth homelessness charity as we continue to develop and deliver life-changing services for young people.
Position: Corporate Fundraiser
Location: Kingsley Hall, Bristol / Hybrid (with flexibility and includes 2 in-person team days per week)
Salary: £31,586 - £33,366 per annum (plus pending 3.2% pay award backdated to the employment start date).
Hours: Full Time (37.5 hours per week)
Contract: Permanent
Closing Date: 23:59 on Monday 28th July 2025
Interview Date: Tuesday 5th August 2025
The Role
You will help develop partnerships that transform the lives of young people by supporting the growth of our corporate fundraising income and coordinating inspiring opportunities for supporter engagement.
You will:
- Research, approach, and build relationships with values-aligned businesses.
- Help create compelling partnership proposals and materials that showcase our impact.
- Coordinate supporter events, volunteering days, and youth engagement opportunities.
- Maintain relationships, track donations and manage supporter communications.
- Collaborate across teams to ensure an excellent experience for every partner and donor.
You will work collaboratively in the Fundraising and Communications Team and report to the Corporate Partnerships and Philanthropy Manager. If you're enthusiastic about making a difference, ready to bring creativity to your role, and passionate about supporting young people, we would love to hear from you.
About You
We are seeking a proactive and organised relationship-builder who wants to grow their fundraising career in a supportive and high-impact organisation.
You will have:
- Experience in fundraising, sales, customer service, or relationship management.
- Excellent written and verbal communication skills.
- Strong organisational skills with the ability to manage multiple tasks at once.
- A collaborative, can-do attitude and a willingness to learn.
- Passion for youth empowerment, inclusion, and equity.
Benefits Include:
- 30 days annual leave plus Bank Holidays
- Flexible and hybrid working options
- Employee Health Cash Plan with HSF
- Training and career development opportunities
- A supportive and inclusive team culture
- Wellbeing support and colleague check-ins
About the Organisation
We are 1625 Independent People, a leading youth homelessness charity based in Bristol, supporting over 1,500 young people annually. We are driven by social justice, inclusion, and youth voice, and we are committed to transforming lives through high quality housing, support, and opportunities.
We are proud to be a Disability Confident Employer, and we encourage applications from individuals with lived experience and underrepresented backgrounds.
Other roles you may have experience in include: Corporate Partnerships Fundraiser, Fundraising Officer, Relationship Manager, Business Development Executive, Corporate Partnerships Officer, Corporate Giving Executive, Marketing Executive or Charity Partnerships Coordinator, etc….
Thank you!
For full information on this role, including the key responsibilities and person specification, please view the job pack.
Applications close at 23:59 on Sunday 13th July 2025.
The Organisation
ImpactEd Group is a purpose-driven organisation dedicated to supporting education and social sector organisations to become both impactful and operationally sustainable. We provide consulting, evaluation, data, and philanthropy expertise to help our partners make evidence-informed decisions and improve outcomes. We also incubate TEP Services. With a strong focus on responsible business practices, employee ownership, and long-term sustainability, we are now looking for a Commercial Operations & Finance Manager to work in our central Shared Services team, supporting our Group commercial operations, financial systems and wider operational processes.
The Opportunity
You will play a crucial role in supporting employees across ImpactEd Group, its trading subsidiaries, and associated companies (including TEP Services Limited). As part of the Shared Services team, you will manage and improve operational and finance systems and processes, enable employees to work efficiently, and provide high-quality management information, compliance support, and organisational oversight.
You will also play a key role in supporting the design and successful delivery of core commercial operational processes. This includes:
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Supporting Managing Directors and Sales Teams with the tracking and progression of leads and opportunities within our CRM system;
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Providing data and reports to inform sales forecasting, pricing strategies and performance KPIs;
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Assisting in financial management, forecasting, utilisation analysis, and margin reporting;
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Work closely with the Finance Manager to support the effective provision of our finance function;
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Identifying process improvements and opportunities for automation or system integration;
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Ensuring compliance with agreed protocols for sales, contracting, and cost management.
You’ll manage the day-to-day use and optimisation of commercial and operational systems (e.g., CRM, finance tools), working with colleagues across the organisation to embed scalable, sustainable ways of working. You’ll also work alongside the People team to operationalise systems that support the ImpactEd Group Employee Handbook and core internal services. Limited administrative support for the Group Directors will be a part of the role.
You are someone who enjoys a well-structured to-do list, can manage competing requests, and brings a continuous improvement mindset. You are systems-savvy, detail-oriented, and motivated by making a meaningful contribution to a purpose-driven organisation.
Why Us?
As well as a commitment to the organisations we work with, we have a commitment to our people and developing the next generation of leaders. Our employee experience is organised around four themes:
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Trust: we support hybrid working, offer flexible hours, and provide responsive management.
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Shared ownership: we are an employee-owned organisation and look to share ownership with our employees, including through ownership awards, EMI options and transparent governance.
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Connection: we pay for your travel, provide termly company offsites, support informal clubs and societies, and provide opportunities for in-person and digital connection between colleagues.
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Health and fulfilment: we have an extensive professional development programme, provide an annual books and development budget allowance and offer 3 days of CPD leave per year in addition to annual leave. We offer all employees access to a healthcare plan and wellbeing advice.
As a growing organisation we are committed to diversity and inclusion and providing a positive experience of work and maintain an annual EDI action plan, supported by a Board sponsor.
The client requests no contact from agencies or media sales.
Thank you!
The role
The post holder will involve being responsible for providing timely and relevant administrative support to Scope’s retail teams (Shops, eCommerce and Commercial teams). Duties are to be carried out to a high standard and to timelines that support the demands of the retail team.
Location: Based at Scope's London office (role can be worked 4 days at head office or 3 days at head office and 1 in a Scope shop and with the option to work from home 1 day a week)
In this role:
- Offering timely support in a courteous and efficient manner to Retail teams via telephone and email, escalating and resolving any issues as required.
- Liaising with retail shops and suppliers to ensure products and services are delivered in line with pre-agreed Service Level Agreements (SLA’s) and escalating and resolving any issues as required.
- Using own initiative to proactively resolve minor issues and queries on behalf of the Retail Operations team.
- Raise and process all purchase orders on the Finance system. To ensure all invoices are correct, possible credits raised, and costs are minimised.
- Complete all required day to day required tasks to a high standard.
- Work with other teams across Scope to understand any print requirements, collating these and sending them out to shops along with any ad-hoc requests as required.
- Create reactive communications for all Retail colleagues, including shop, eCommerce and Commercial team colleagues.
- Provide absence cover for the other Retail Operations Administrative role and the Retail Communications and Engagement Lead role.
- Respond to and complete any tasks as requested by the National Operations Manager.
- Visit shops to meet shop and volunteer colleagues and customers and understand the needs of the Retail team.
Please give examples in your application to show how you have these skills.
About you
- Works well both independently and as part of a team.
- Able to follow processes and spot when something isn’t right.
- Strong attention to detail and accuracy.
- Good time management and ability to prioritise tasks.
- Clear and professional communication skills – written and spoken.
- A proactive and solution-focused approach.
- Ability to travel to shops to meet shop colleagues, volunteers, and customers to understand the needs of our Retail customers.
We also ask you to share how you support Scope’s values and our goal of a fair and equal future for disabled people.
Our values are being pioneering, courageous, connected, open and fair
By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
- 35 days holiday plus bank holidays
- Flexible working (where we can)
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, race and LGBTQ+
- Discounted gym membership, cycle to work scheme and much more.
One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses. Together we will be unstoppable. For more information go to our website.
How to apply
Click the apply button to create an account and complete your application form.
Closing date for applications: 11:59pm GMT, Monday 14 July 2025.
Thank you!
Job Opportunity: Visitor Services Assistant – Union Chapel
Salary: £27,007 | Full-Time (37.5 hours/week) | Fixed-Term (1 Year)
Start Date: Before the end of August
Union Chapel is looking for a friendly, organised, and proactive Visitor Services Assistant to join our team on a one-year fixed-term contract. This full-time role is a great opportunity to be part of one of London’s most iconic live event venues – a unique space that blends arts, culture, and social purpose.
You’ll be the first point of contact for all public and customer enquiries, helping to create a welcoming and professional experience for every visitor. You'll play a vital role in the day-to-day running of events, supporting both the admin team and the evening operations staff, and ensuring smooth communication across departments.
Union Chapel is more than a venue – it’s a vibrant community space that delivers top-quality events while supporting social change. By joining our small, passionate team, you’ll be part of something meaningful, with opportunities to grow your skills in a unique and creative environment.
Based near Highbury Corner, because of the nature of the role it is essential that you are based on site.
Apply now and help us deliver outstanding experiences to every visitor.
Applicants must heve the legal right to work in the UK.
Please apply with your CV and a covering letter, of no more than two pages, OR 4 minute video and CV, outlining your skills and experiences to meet the criteria of the role, why you want to work for Union Chapel Project.
The client requests no contact from agencies or media sales.
Thank you!
Vacancy type: Permanent, part-time
Location: Alderley Edge Store
Salary: £3,492.06, per annum + benefits
Hours per week: 5.5 hours per week
Closing date: 18th July. We are reviewing applications as they are received, so we encourage you to apply early.
Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities.
Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference. We're looking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive in a collaborative workplace and enjoy helping people, we'd love to hear from you.
As a Sunday Assistant, you will enjoy the freedom and responsibility of running the store on your own, taking charge of daily operations, including serving customers, managing stock and ensuring the store looks its best. If you are independent, reliable and love the challenge of lone working then this is a great opportunity for you.
You will be responsible for:
- Running the store and ensuring that daily operations run efficiently.
- Maximise sales by maintaining high standards of display and layout, ensuring proper stock rotation, and securing realistic pricing on donated items.
- Ensuring donated goods are processed according to set standards and timeframes, and that pricing is in line with charity guidelines.
- Maximising Gift Aid income and oversee the proper display and administration of bought-in goods, ensuring minimal stock loss.
- Customer engagement and leading by coaching volunteers and staff to have great conversations with every customer on" Rounding up" their purchase, making an "add donation" for our charity and signing up for our loyalty scheme.
- Engaging with the community to drive repeat custom, stock donation, volunteer recruitment and community involvement.
- Managing volunteers and ensuring all staff and volunteers are following Marie Curie procedures and guidelines.
- Taking responsibility for the overall management and operation of the store.
- Key Criteria:
- Previous retail experience, preferably in fashion/clothing.
- Experience of cash handling and financial management procedures (including completion of sales records).
- Strong interpersonal and communication skills, with a customer-first attitude and the ability to communicate with tact and discretion,
- Ability to work well both independently and as part of a team.
- Good organisational skills and the ability to prioritise workload, balancing competing demands.
- Understanding of health and safety procedures in a retail environment.
- Experience in managing and motivating volunteers is desirable.
Application Process
- To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie.
- In this role you will have sole responsibility for the running of the store, which will involve lone working. Due to this, we are unable to recruit anyone for this role who is under the age of 18.
Benefits you'll love:
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.
We're committed to making reasonable adjustments to support you throughout the application and selection process.
Thank you!
Money Ready envisions a financially fluent population. We teach practical money management skills through impactful financial education programmes - from budgeting and saving to investing.
The Finance Assistant will support the Senior Finance Manager and Finance and Operations Director. They will be responsible for all aspects of sale, purchase and nominal ledger, credit control, payments and various reconciliations. General management account duties will also be required
Key Responsibilities
- Maintain the shared inbox and respond to queries to internal and external contacts in a timely and courteous manner.
- Log purchase invoices into the finance system and request authorisation from budget holders, ensuring that documentation is complete and correct.
- Issue all sales invoices and maintain funders invoicing schedule.
- Request and reconcile supplier statements.
- Ensure finance policies are followed for the set-up of new customers and suppliers.
- Support internal team with expense reimbursements, including maintaining the expenses software and relevant reconciliations. Follow up on missing documentation or evidence of non-compliance.
- Prepare weekly payment runs and issue remittance advices.
- Issue statements to customers and regular credit control activities.
- Check ledgers for missing costs. Identify and resolve missing costs or discrepancies in ledgers.
- Complete reconciliations to ensure payments are allocated and accounted for correctly.
- Reconciliations between the Salesforce and accounting system Assist with month-end and other management accounts functions.
- Support the finance team with other ad-hoc tasks, such as posting journals, payroll and annual audit.
Working across Money Ready
- Work with colleagues across the country as we continue to develop and grow the organisation.
- Contribute to areas of the organisation that are ‘outside’ your immediate focus, acting as trusted counsel to those in roles or teams that are different to yours.
- Embed yourself into the organisation, recognising that our strategy and business plan are yours to deliver and that our culture is shaped with you and by you.
Experience
- Proven experience in a finance or accounting role in a not-for profit organisation.
- Experience of maintaining records, finance and administrative systems.
- Experience in charity accounting principles.
- Experience of coding purchase invoices and requesting authorisation from signatories.
Skills and abilities
- High attention to detail and numerical accuracy.
- Excellent verbal and written skills.
- Ability to work as part of a team.
- Ability and interest in learning new skills.
- Ability to work in a confidential manner.
- Good team player but self-motivated and able to work independently.
- Commitment to openness, honesty, inclusiveness and high standards.
- Willingness to learn and adapt to changing systems and processes.
- Well organised, efficient, proactive and able to meet deadlines.
- Flexible hands-on approach.
Knowledge
- Experience of using Microsoft Office, specifically Excel & Word.
- Experience of working with third parties e.g. suppliers.
- An understanding of financial ledgers, control accounts and reconciliations.
- Ability to interpret financial data.
Working Conditions: Limited travel will be required for attending meetings or events within the UK. Flexibility in working hours may occasionally be needed to meet the demands of the role. Money Ready is committed to equality, effective diversity management, and fostering an inclusive workplace culture
Please submit a CV and supporting statement (max. 2 pages) that outlines how you meet the criteria for the role and your interest in Money Ready. Applications without supporting statements may not be shortlisted.
This job description is subject to regular review and may evolve to meet the needs of Money Ready, ensuring ongoing alignment with the organisation’s objectives and compliance with relevant legislation. Please also note, this post is subject to satisfactory references, one of which must be from your current or most recent employer, DBS/equivalent checks and the right to work in the UK.
Registered Charity
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We bring the language of finance to life so that everyone can navigate their money with confidence, no matter where they start.