This is a great opportunity for someone looking to grow and develop their skills in a busy, dynamic office environment as well as making a real difference to the quality of support and care people with Scleroderma and Raynaud’s receive.

This role is based in central London (though remote working arrangements are in place due to COVID19).

Scleroderma & Raynaud’s UK (SRUK) is a new charity formed by the merger of two patient organisations, the Raynaud’s & Scleroderma Association and the Scleroderma Society.

SRUK is the only charity dedicated to improving the lives of people affected by Scleroderma and Raynaud’s, both autoimmune, connective tissue conditions. We exist to improve awareness and understanding of these conditions, to support those affected, and ultimately to find a cure.

Working with the Head of Operations the Charity Administrator will:

• Co-ordinate and organise the smooth, efficient and effective running of our busy office environment in a warm, professional and responsive manner.
• Support the Head of Operations in running the charity’s operations.
• Assist with general office and basic finance administration.
• Build an excellent reputation of support services so that it is regarded as a centre of excellence by offering supporters/customers the best possible experience.
• Provide administrative support to the senior management team to support efficient and effective charity operations.
• Build strong relationships with supporters/customers to develop positive long-term relationships.
• Diligently administer all enquiries and capture supporter/customer data to build the knowledge base and ensure a 360 profile of supporters is developed and maintained.
• Provide administrative support to the Federation of European Scleroderma Associations (FESCA).

As the Charity Administrator, you will play a key role by offering an excellent supporter/customer experience, which will successfully deal with enquiries, provide expert information and build strong relationships. You will have proven experience of managing, maintaining and developing customer relationships, a clear understanding of best practice in customer service, excellent communication skills and the ability to successfully deal with a range of enquiries.

This is a great opportunity for an organised individual who is passionate about supporter care and is looking to be responsible for a broad portfolio of operations.

Salary: £24,000 pa offered on a permanent, full-time basis.

The selection process:

Applicants are required to submit a CV and a cover letter that explains how you meet the role requirements and how your experience can positively aid the efficient running of the charity and supporter services for the Scleroderma and Raynaud’s community. 

Please address applications to David Atkinson, Head of Operations.

Applications will be considered on an ongoing basis so please submit them at your earliest convenience.

Who we are looking for 

We are looking for a motivated and talented Sales Operations Manager to join our School Partnerships team. This role will be responsible for project managing the go-to-market process from end-to-end, as well as making strategic recommendations based on forecast and performance metrics.This is a fantastic opportunity to take ownership of, and be responsible for, driving real change across the whole of Ambition Institute. 

Based our London, Manchester or Birmingham office, and reporting to the Operations Director, you’ll be responsible for ensuring that any bottlenecks and inconsistencies are eliminated through the development of sales incentive programs and strategic planning. You will require a detailed skillset and will be involved from business case inception to ongoing post implementation support. The role will engage directly with internal teams and external vendors to ensure smooth delivery against constantly evolving requirements. You will be responsible for the administration of our CRM system, ensuring that optimal performance is achieved, and technology is being utilized to maximize productivity and efficiency.

This exciting role is varied and complex, and will require a robust, agile and creative project manager to fulfil the needs of the organisation. It is essential that you have leadership experience and robust comprehension of high-level sales strategy. You must drive and adhere to best practice, whilst being innovative and collaborative in your approach. The ideal candidate will be at the forefront of advances in process design and implementation and must also be a passionate advocate of change and advancement in the organisation. 

Who are Ambition Institute? 

Ambition Institute has one purpose: to help educators serving children from disadvantaged backgrounds to keep getting better. With our new organisation, and more than ten years of collective experience in working with educators at all levels, we believe that exciting opportunities lie ahead. We are a graduate school for educators, and we apply academic rigour to our learning design, drawing on frontline insights from schools into what works in practice. Our programmes leverage the latest evidence from international experts, which means we think carefully about what is taught, how, and in what sequence. We work collaboratively to enable school improvement for the benefit of pupils, particularly those from disadvantaged backgrounds.

Our offer 

We are happy to announce that we will be able to offer you: 

• Flexibility on how you work – agreed between you and your line manager 
• A competitive annual leave entitlement of 25 days, plus bank holidays 
• 2 additional annual leave days for 1 day booked during December over the festive period 
• A generous employer pension contribution of 11% (10% pension plus 1% NI rebate) 
• Competitive salary rates
• Access to an interest free season ticket and bike loans, as well as eyecare vouchers 
• An Employee Assistance Programme (EAP) which provides confidential support for employees on personal or work-related matters. 
• A robust learning and development offer that ensures your continuous professional development 

How to apply 

We will be assessing applications on an ongoing basis, and will end the advert early if we receive a large number of applications. We recommend all interested candidates to apply for the role as soon as possible.

To apply for this role, or any of our other vacancies or for any questions or queries please visit our website. 

Equality and diversity matters to us. If you think you’d be suited to one of our roles we’d love to hear from you regardless of age, disability status, ethnicity, gender, religion or sexuality. 

As we approach our centenary anniversary in 2021 and with lots of excitment projects underway, the Vision Foundation is currently seeking a new member of our team in a newly created role of Fundraising and Communications Administrator. 

The Vision Foundation believes passionately that people living with sight loss should have the same opportunities as anyone else. We strive to ensure London is a city that works for everyone and that avoidable sight loss is prevented.

Step by step, we are proving that things can be different. Together, we can save sight and change lives. But we are under no illusion that our task will ever be easy.  The Vision Foundation is a sector leader in London standing up for the rights and freedoms of people living with sight loss. The charity funds organisations providing front-line projects and services across the capital, and works collaboratively through researching, building capacity, funding and investing and advocacy.  We’ve been going for a hundred years but following a cultural and organisational re-shaping, including changing our name and branding, we have the energy and drive of a start-up. 

As we approach our centenary year in 2021, the charity requires the support of a full-time administrator for a six-month period to help build capacity in the team and deliver on key project areas. 

In light of the current environment in relation to the coronavirus pandemic, and government restrictions, this role will initially be predominantly home-based.  However, there is the requirement that the post holder attend the Vision Foundation’s Head Office for one day per week to support the office administration and fundraising coin counting function. Additionally, as a London charity, this role may also involve some travel in and around London as is required to meet the business needs of the organisation.

Role Purpose:

To provide administrative support across fundraising, communications and marketing, retail and grants and impact.

Key responsibilities 

Marketing and Communications

• To maintain and update with new content all social media channels at the Vision Foundation.
• To maintain and update the Vision Foundation website (Wordpress).
• To help collect photography, case studies, quotes and charity information from Vision Foundation’s grantees for use within Fundraising and Communications materials – as is required.

Fundraising and communications administration

• Support the Individual Giving Officer with the day to day communications with our donor base, including timely database administration to capture communication preferences and personal details.
• To support the Individual Giving Officer with the processing of direct marketing appeal responses.
• To support the Individual Giving Officer with managing event logistics as required.
• To support with logistics for virtual and small scale in person events, including venue liaison, technical support, guest administration and on the day support.
• Working with colleagues from across the organisation, to provide event and administrative support which enables Vision Foundation to deliver high end cultivation and stewardship events.
• To be an ambassador at all events, supporting the delivery of Vision Foundation’s vision and ensuring that the charity’s profile and reputation are enhanced.
• Working with suppliers, help to design, proof and order new and replacement fundraising materials (fundraising packs, t-shirts, collecting boxes etc) as necessary. 
• To update the Fundraising CRM database (ThankQ) with changes to supporters details, giving history and communication preferences. 
• To support  our contactless device initiatives, development relationships, placing devices and creating engaging content.
• To support with counting of coins on a weekly basis.

Grants and Impact

• To liaise with grant holders regarding progress reports and other general matters.
• To review and summarise progress reports, including inputting information into the Grants database (Salesforce) and sharing with other Team members as required.
• To organise a grantee guest speaker for monthly Staff meetings. 
• To assist with the organisation of Funder Plus activities, including supporting with distributing event invites, coordinating zoom calls and handling RSVPs.

General administration

• To input data to the Fundraising CRM database (ThankQ) and Grants database (Salesforce).
• To take minutes, organise meetings and book travel as is required.

Other duties

• As required, manage volunteers in line with Vision Foundation’s commitment to developing and retaining skills, ensuring motivation and performance.
• To work at all times in compliance with the Fundraising Regulator’s Code of Practice and data protection legislation.

Flexibility

• The role description is a general outline of duties and responsibilities and may be amended as Vision Foundation develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.

Person specification

 Essential Experience

• Varied experience in administration roles and/or customer services
• Proven ability to manage own workload, manage conflicting deadlines and deliver to targets/objectives
• Excellent interpersonal skills, with the ability to inspire supporters and communicate the difference their support makes.
• Excellent knowledge of Microsoft Office (Word, Excel, Powerpoint and Outlook)
• High standard of numeracy and literacy.

Desirable Experience

• Experience of working within a Fundraising team or within a commercial sales environment
• Experience of the charity sector
• Experience of managing an in-house database, preferably ThankQ
• Experience of using websites, preferably Wordpress, and designing and creating branded content, preferably Canva
• Experience of dealing with Gift Aid donations and online fundraising platforms.
• Social media competence.

Personal qualities

• An understanding of and commitment to London’s blind and partially sighted people.
• Positive and enthusiastic.
• Strong written and verbal communication skills.
• Flexible and organised, yet also creative.
• Self-motivated, team worker with ability to work autonomously as required.

Location: Central London / Remote

Contract: Full Time (35 hours p/w) 

Start date: ASAP 

Salary: £24,720-26,780 

Reporting to: Director 

THE ROLE 

We're looking for a brilliant administrator with bookkeeping skills to join our purpose-driven team. You'll work closely with the Finance Manager and members of the leadership team to support our growing environmental charity and social enterprise.

A typical day might include preparing shipping quotes for our world-beating Ballot Bin, organising events, issuing invoices and chasing up debtors.

Your responsibilities will include:

ADMIN SUPPORT 

• You will help out with a wide range of routine and ad hoc admin tasks, from standard office paperwork to helping to arrange our training and away days.

• You will take ownership of our internal systems and record-keeping, making constant improvements to enhance the smooth running of the organisation.

FINANCIAL ADMIN 

• Assisting our Finance Manager with day-to-day tasks, including managing debtors and creditors; processing invoices and receipts, and preparing regular reports.

• Managing all regular bookkeeping tasks for our trading subsidiary, Hubbub Enterprise. 

CUSTOMER SUPPORT 

• Working with our Commercial Lead in Hubbub Enterprise, you will make sure that customers of our 'Ballot Bin', a public voting ashtray that cuts cigarette litter by 50% all around the world, receive stellar service.

• You will make sure all leads and orders are properly tracked and followed up, and maintain our sales database and pipeline.

PERSON SPECIFICATION

• You take pride in your attention to detail and are known for your meticulous approach to everything you do.

• You have hands-on experience of a broad range of finance admin, probably at an SME, startup or charity.

• You have a customer-first view of sales and support and are dedicated to customer happiness.

• You have advanced knowledge of Microsoft Excel and, preferably, are familiar with Xero.

• You are comfortable working independently, and confident enough to challenge errors and improve ways of working.

• Alignment with Hubbub's values is essential.

Hubbub’s success and distinctiveness rests on the quality of our people. No matter where they are in their career, our employees are and should continue to be: 

• Intellectually and politically curious and engaged. 

• Proud of the work they do. 

• Upbeat, motivated by difficult challenges, and tenacious in solving them. 

• Creative, innovative and playful. 

• Team players, sharing success and solving issues and challenges collaboratively. 

• Organised, dedicated and conscientious, with fantastic attention to detail. 

• Flexible, willing and able to respond to constant change and challenge. 

• Committed to communicating in a way that is compelling, clear, accurate and accessible. 

ABOUT HUBBUB AND OUR CULTURE 

Our vision is to create a world where everyone is an environmentalist, (whether they realise it or not). We inspire ways of living that are good for the environment, by designing campaigns that make environmental action desirable. We disrupt the status quo to raise awareness, nudge behaviours and shape systems. We do this with knowledge and playfulness… and we won’t make you feel bad. 

We’re committed to promoting diversity in our organisation and the work we do, and to creating an inclusive culture. We provide equal opportunities within our organisation and strongly encourage people of all backgrounds to apply for roles. 

OUR VALUES 

Give a damn about the environment: it’s authentically at the heart of everything we do because we’re committed to taking action on climate change and the environment. We care about the difference we make and are honest about our impact. 

Curious: have an interest in people, places, trends, politics and the world we live in. Asks questions, seeks knowledge and has self direction to discover the answers. We have an eye for detail. 

Entrepreneurial: nimble and brave enough to take risks.  Trusting instincts to experiment without fear. Acts like a leader and embraces context and freedom over control and process. Proud of independent spirit. Takes initiative and responsibility. 

Creative: re-imagining everything. Thinking outside the box. Trusting intuition and bringing magic to the everyday. Continually challenging our own status quo. 

Playful: positive and playful to catch the imagination and make people smile, because the world is serious enough. 

HOW WE WORK 

We do things the Hubbub way:  

• Research: We see environmental issues that need Hubbub’s action. We build ideas based on evidence and intuition. We gather insights and knowledge to understand the people and places we want to inspire. 

• Collaborate: we believe the cause is bigger than the organisation. We build collaborations of organisations, big and small, who share our ambition. 

• Design: We design campaigns that make environmental action desirable. We use behaviour change techniques, positive language and highlight the benefits. We use good design, seasonal hooks and a splash of playfulness. 

• Experiment: we constantly experiment, measure and adapt what we do, to find out what has the biggest impact. 

• Scale: We share what we discover, the good and the bad. When it works, we open source our ideas and build transformative opportunities that enable people to replicate and scale to have a bigger impact. 

To apply for this role please send us:

• A single-page cover letter and 1-2 page CV.
• A brief description of a commercial product or service that delivers an environmental benefit - max 50 words. 

Applications close on Sunday 8th November 2020, 11pm. 

At South Bucks Hospice, we are looking for 2 shop assistants to join our Reuse team at our High Heavens / Aston Clinton sites. This is a great opportunity for someone with retail experience to actively support the achievement of all agreed sales, financial and operational targets with an aim to maximise profits.

Hours of work: 30 hours per week , 9am to 5pm, over 4 days

Location: Reuse Site High Heavens / Aston Clinton 

Some of the key responsibilities are:

• Personal compliance with the Reuse Operation Manual, the site controls, including
  • Health and safety legislation (The Health and Safety at Work etc. Act 1974);
  • Consumer law (Consumer Rights Act 2005);
  • Trading standards requirements (The General Product Safety Regulations 2005);
  • Lottery regulations (Gambling Act 2005);
  • FCC’s operational requirements;
  • Portable Appliance Testing (PAT);
  • South Bucks Hospice’s internal policies and procedures.

• Adherence to pricing policy and stock control measures, ensuring the shop is well stocked at all times;
• Create effective relationships with traders to the benefit of South Bucks Hospice;
• Support the management of the feeder site process resulting in quality donation through the appropriate encouragement of the feeder sites;
• Create a positive environment resulting in a working environment that is clean, Quick and successful resolution of all customer queries and complaints and escalate where necessary;
• Greet customers in an effective and timely manner from first engagement through to processing the sale through the till. 100% compliance with cash handling processes;
• Drive the van to facilitate the collection and delivery of donations if required to do so by the Reuse Shop Manager.

Essential requirements:

• Retail experience, ideally in a charity environment preferred;
• Driving license with no endorsements and for insurance purposes over the age of 25;
• Demonstrate a consistent high standard of work and attention to detail;

• Punctual and presentable;

• Willing to learn;

• Effective Communications with colleagues and Management team;

• Calm temperament under pressured conditions;

• Willingness to travel to other locations;

• Customer Service focussed;
• Approachable and accessible;
• Basic computer skills.

Benefit:

At South Bucks Hospice we promote a friendly and supportive working environment. You will be working as part of your local community, making a difference to the lives of those with life limiting illnesses, their families and carers.  

Property & Estate Administrator

(ref: RPL033)

£22,167 per annum (pro rata for part time hours)

30 - 37.5 hours per week / flexible working available – contract to 30 June 2022

based in / near Manchester

This central role will be responsible for maintaining our property and estate record system and managing our title deeds storage. You will also work on interesting projects, gathering information for property sales, leases, and management.  It’s vital that our rent invoices are issued and paid; you will be responsible for this, but we have nice tenants. You will also support the team with general administration and be a point of contact for internal and external enquiries.

Ideally, we are looking for someone with some knowledge of property deeds, transfers, leases and licences.  You must have either experience of managing property and estates, or experience of record keeping in another role or a relevant diplomat.

Your application should show ability of assembling information to support a project or report.  Experience of invoicing and credit control, or working with numbers, routines and follow-up.  We would expect you to show how you have supported colleagues, communicated with customers and have excellent personal organisation.

Closing date for the receipt of completed applications is 9am on Monday 26 October 2020.  Interviews will take place online by MS Teams or Zoom, during week commencing Monday 9 November 2020.

Railway Paths is committed to reducing inequality, valuing diversity and enabling inclusion. We welcome applications from people from all parts of the community, particularly where we are under-represented. Currently this includes people who identify as having a disability and those from Black, Asian and minority ethnic groups

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work.

About the role
Love providing an outstanding customer experience? Have a passion for fashion and a flare for visual merchandising? Social Media savvy? Quick at finding a diamond in the rough...then we want to hear from you.
We are recruiting a Shop Supervisor to join our diverse and engaged team in both our Elephant & Castle and Peckham shop. This role will involve working across two sites (3 days in Elephant and Castle, 2 days in Peckham).

You will:

• play an important role in maximising sales, working within a busy dynamic team and delivering an excellent standard of customer care to everyone entering our stores.
• work collaboratively with the Shop Managers and Assistant Shop Managers and will have the opportunity to support and develop our current team of community volunteers and Crisis members. 
• be involved in stock selection, pricing and merchandising
• have the opportunity to build upon your skills and develop your own career progression. 

About you
We are looking for a vibrant and enthusiastic person who is keen to learn new skills and join a busy and successful team.

You will bring:

• excellent standards of customer service
• knowledge of social media platforms such as Instagram and a keen eye for fashion trends
• the ability to work under your own initiative and deal effectively with conflicting priorities
• a passion for working collaboratively and enjoy working as part of a team in a fast paced and dynamic environment.
• an enthusiasm for learning
• the ability to deal with challenging situations and individuals with a range of needs.
• Importantly you’ll need to show a commitment to Crisis values and aim to end homelessness.

Benefits
As a member of the team you will have access to a wide range of employee benefits including:

• Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
• Mandatory pension scheme, with an employer contribution of 8.5%
• 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

How To Apply 
If this sound likes the opportunity for you, please Click on the 'Apply For Job' button below.

Closing date: Friday 6th November 2020 (at 23:59)

If you need to request an application in an alternative format, please contact the Recruitment Team, contact details can be found on our website. 

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.

Sales and Outreach Workers are the face of The Big Issue and work with the vendors to maximise their potential.

The Job

Your main responsibilities in this role will be executing and increasing sales and creating a positive environment for vendors to work in. You will be working one-on-one with vendors, actively recruiting new vendors, managing pitches and promoting good relations with the community where our vendors work. As a member of a small team, you will need to be proactive, organised, and have a non-judgemental attitude.

In addition to create a good working environment for the vendors, you will also be responsible for marketing The Big Issue within the local area and forming strong networks within the local community.

You must be proficient in Microsoft packages with good organisational skills and the ability to juggle and prioritise demands from different directions. An understanding of the practical and emotional needs of disadvantaged people and/or people facing poverty, and a commitment to the social objectives of The Big Issue is essential.

A full driving licence is desirable for this role but not essential

For a full job description including the summary of skills, qualities and experience required for the role please download from the link below.

If you think you have the skills and enthusiasm to take on this exciting role please click on Apply. You will be asked to complete a short application form and then upload your CV and a covering letter which should explain your interest and related skills for the role. 

Salary and Benefits

We offer 

• A salary commensurate with the third sector, which can be confirmed on request
• Incremental holiday entitlement starting at 25 days per year plus bank holidays (pro-rata for part time staff) plus paid leave to care for a sick child or grandchild and a sick or elderly relation
• Incremental sick pay starting at 5 days per rolling year
• Enhanced contribution to our workplace pension
• Enhanced maternity pay
• Training and development opportunities including an open learning library and management training schemes
• Health benefits include life cover, a Health Cashplan scheme which provides access to counselling and a range of therapies

Please note that we reserve the right to review and amend our staff benefits and they do not form part of any  contract of employment.

Workplace details

This role will be based at our Bristol office although you will need to travel within the Bristol area.

Closing Date: 26th October 2020

The Big Issue is striving towards Equal Opportunities

We particularly welcome applications from those who are underrepresented in our sector, such as women in senior roles, and people with disabilities and from Black and Minority Ethnic communities.

The Big Issue thanks all applicants for their interest and will reply only to those invited for interview.

Job title: Supporter Care and Shop Officer
Working hours: 21 hours per week (0.6 FTE). As a flexible employer, Free Tibet is keen to discuss how these hours are worked.
Starting salary: £13,800 (0.6 FTE). £23,000 pro-rata.
Location: Free Tibet is committed to keeping staff safe during the period of uncertainty caused by the COVID-19 pandemic, and has shifted to a primarily home-based working pattern for most staff. This role currently requires the post holder to come to the Brixton office an average of twice per week.
 

Post summary
A newly instituted role in Free Tibet, this position brings together two key functions; management of the Free Tibet online shop, and being first point of contact for incoming communications from supporters and customers.
The shop
The Free Tibet online shop constitutes a key income stream for the organisation, as well as serving an important role in promoting both the organisation’s brand, and Tibetan culture. The shop is managed entirely in-house and the successful applicant will have responsibility for it on a day to day basis. They will lead on sourcing new products, tracking performance, marketing, and seeking ways to grow income. This would be a great post for someone with experience in online retail, with a flair for creativity and new ideas for products and how to promote them.
Supporter care
As a small but significant NGO, Free Tibet receives a large amount of incoming communication via post, email and telephone. The post-holder will act at the ‘front door’ for the organisation, answering queries from supporters, customers and other stakeholders, or passing them on to relevant colleagues.

Benefits
The Supporter Care and Shop Officer will be part of a small, closely knit team which operates on a flexible basis. We offer 25 days pro rata annual leave in addition to public holidays and time off over Christmas. Additional benefits include a flexi-time policy, pension scheme and interest free season ticket loans.

How to apply

To apply for this role, please use the application form on our website (no CVs please). Completed applications must be received by 10:00 am on Monday 9th November. Interviews will take place on Thursday November 19th via video call.

A job description with more details of the role, including a person specification, can be downloaded from the supporting documents below.

Free Tibet
Our vision is a free Tibet in which Tibetans are able to determine their own future and the human rights of all are respected. Free Tibet campaigns for an end to China's occupation of Tibet and for international recognition of Tibetans' right to freedom. We mobilise active support for the Tibetan cause, champion human rights and challenge those whose actions help sustain the occupation.

Assistant Shop Manager

Permanent

Part time 21 hours per week over 7 days to include Sundays

£18,192 pro rata/with annual progression up to £18,755 pro rata

Location - Mill Rd Shop

We offer many enhanced benefits including; 28 days holiday a year - plus Bank Holidays and stakeholder pension scheme with matching contributions up to 8%. Full details about our benefits can be found on our website.

We are looking for an Assistant Shop Manager to work alongside the Shop Manager in our Mill Rd shop. Are you self motivated with strong interpersonal skills and thrive on challenges and opportunities that come with assisting in the running of a shop? Can you assist the Shop Manager in driving sales and profits and able to work closely with staff and Volunteers to ensure we deliver the best level of customer service.

We are looking for someone who loves working with people and has the ability to lead in the absence of the Shop Manager, inspire and empower people around them. We are looking for someone who is friendly and positive in their approach and can instil an energy to those around them. Have you got a creative ability that you can bring to the role?

You will make a real difference to young people in England by helping to raise vital funds needed to support our frontline work.

It is important that you have good communication skills both inside and outside the shop, reaching out to the local community to help build support for the shop.

If you have what it takes to work hard but have some fun along the way, and support your Shop Manager to be the best, then this is the place for you!

Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.

We look forward to receiving your application.

Please be advised that due to the volume of candidates likely to be received for this post, we may close at an earlier date.

Vacancy is due to close on 23:59pm 6th November 2020The Children's Society is committed to Safer Recruitment and as such a range of pre-employment checks will be conducted in line with recommendations made by the Bichard Enquiry, and current best practice. To include a basic DBS check, these will be required before employment can commence.

We're looking for an inspirational people person to join us as an Assistant Shop Manager in our Middlesbrough Furniture shop. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the role
You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you
You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities),gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Retail Manager

Oxford Wood Recycling is an award winning environmental social enterprise and a charity. The Retail Manager has responsibility for The Wood Shop operation and administration. This is a senior management role supporting the strategic aims and objectives of Oxford Wood Recycling; agreeing and meeting monthly sales targets and reporting regularly to the CEO.  The role entails taking the lead for Wood Shop staff recruitment, managing shop floor sales staff, as well as co ordinating activities for volunteers.  All aspects of staff management fall within this role, including staff welfare, review and appraisal. 

Management Tasks Overview: Operation of The WoodShop. Security/ Safety. Staff rota planning. Task planning/ assignment and delegation and review as apporpriate.  Till management, stock management / Training for Customer Care. Management of cleaning and hygiene cover.  Co-ordination of work flow - wood orders, commissions, delivery.

Specific skills and capabilities: Having a background in retail management in a related sector, the Retail Manager will also possess the drive and enthusiasm to understand and translate the organisation’s core values. The manager will be well organised and able to create and maintain a structured approach to operations. The role requires and will suit a dynamic person, with excellent communication skills who will lead from the front, and who is able to inspire and motivate staff to achieve high levels of productivity and job satisfaction. 

We want to hear from all interested candidates, and to be considered for the position we strongly recommend submitting a detailed covering letter along with your CV, outlining why you're right for the role.

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If you're as passionate as we are in ensuring our volunteers and regional branch representatives are effectively supported and recognised in “unlocking the future”, delivering activities in line with the IOP strategy, and promoting physics across their local communities and want to inspire others to help make it happen, then join us.

As a Branch Support Coordinator will focus on supporting Branch committees to deliver a programme of events; provide consistent levels of administration support to local branch committees, and support the development of a consistent and positive volunteer experience in the development of toolkits and ad-hoc projects.

*Role Locations Available: 

• North West
• Midlands

The role

This role supports the work of IOP Branch network in England. The role provides a point of contact for volunteers in each Branch. Each role has responsibility to ensure that Branch Committee members have a worthwhile and consistent experience. Supporting activities led and delivered by our active members within each Branch in line with the IOP strategic goals and campaign aims, ensuring effective administrative and logistical support, providing and sharing best practice to ensure the IOP recruits, inducts, manages and celebrates volunteering. This is a 18 month fixed term contract.

We want to ensure that volunteers are supported and enabled to use their skills, time and experience in a way that creates real impact and provides a positive and meaningful experience for them. And, that staff feel empowered to work alongside volunteers and benefit from the value that they bring.

The person

We are looking for people with a proven track record of and passion for supporting and coordinating volunteer led committees. You will have excellent administrative skills and be able to demonstrate great, diplomatic written and spoken communication skills. You will be able to build and maintain relationships of trust and respect across the physics community and beyond.

You will have understanding of the motivations and opportunities of working with volunteers. You will share good practice to and from your region, especially around volunteer led events and activities. Therefore, a good knowledge of event management and marketing tools for volunteers would be really helpful. You must be able to plan ahead and work on multiple projects at the same time to ensure a full programme of activities is delivered on time.

Why work with us

The Institute of Physics (IOP) is the professional body and learned society for physics in the UK and Ireland, we seek to raise public awareness and understanding of physics and support the development of a diverse and inclusive physics community. As a charity, we’re here to ensure that physics delivers on its exceptional potential to benefit society.

We have an ambitious corporate strategy and facilitating our volunteer effort, providing effective support and recognition of our branch committee’s activities is central to its delivering. We are looking to recruit five superb volunteering administrator / coordinator professionals to join the team and help develop and support our Branch activities to its full potential.

Each post will be based from home. Working with inspirational and passionate volunteers our Branch Support team will help ensure that active members are valued and supported in their activities with the relevant autonomy, resources, and time that they need to do great work. This is an exciting time to join IOP.

In addition to a competitive salary and professional development opportunities, we offer employees a comprehensive benefits package including an excellent pension scheme, private medical insurance and generous annual leave. We also offer a range of other benefits including childcare vouchers, gym membership and interest free season ticket loans.

For further information on this role and to apply please visit the IOP Jobs website.

The Institute of Physics is an equal opportunities employer. We request no contact from agencies or media sales.

Do you have strong charity retail management experience and excellent people skills? Want a rewarding role at the heart of our social enterprise operations? 

We’re looking for a highly motivated individual to be our new Retail Manager.

Unlike many homelessness charities, we don’t just offer a bed for the night. Instead we offer a home for as long as someone needs it, as well as meaningful work in our social enterprise. This combination of a stable home and having something to do every day helps to restore lost self-esteem and gives people the time and space to be able to deal with any problems they may have experienced in the past. 

We are seeking a commercially driven retail expert with an extensive background in strategic charity retail to lead our social enterprise operations.  Able to maximise the sales of donated goods to increase sales revenue through the effective management of people and resources, and to improve efficiency and consistency across all stores. 

The successful candidate will have a passion for charity retail with excellent visual merchandising skills, experience of meeting and exceeding sales targets and opening successful new retail outlets. 

This is an exciting opportunity for a highly-motivated individual, who has a ‘can-do’ attitude.

RETAIL MANAGER

Overall purpose of the job

• To manage the charity’s retail functions which include high street stores and online sales.  Identify and act on opportunities to open new shops and increase the online presence.
• To increase the sales revenue received from donated items by improving systems and efficiency and to introduce consistency of processes across all stores.
• To improve and enhance customer experiences across all retail operations by improving visual merchandising, increasing brand awareness, and developing creative displays within the stores.
• To inspire, train and develop Companions, staff and volunteers to achieve continued retail success, ensuring the team is delivering a consistently high standard of customer service.

Main duties and responsibilities

Shops

• Oversee all retail outlets to ensure they are taking advantage of their individual trading opportunities.
• Work with shop staff and Companions to create eye-catching visual merchandising displays, ensuring stock is rotated within each store and also across the wider retail outlets.
• Manage and develop the back-of-house/sorting areas to ensure that incoming and outgoing items are processed safely and securely.
• Implement a new EPOS system and ensure it is being used correctly; identifying and undertaking any training issues.
• Oversee the cash-up procedures and ensure all takings are returned to head office for processing and banking.
• Ensure that high levels of customer service are maintained across all areas of the retail social enterprise.
• Correctly process all retail administrative paperwork and reporting requirements.
• Ensure all retail outlets are kept clean, safe and organised.
• Act as a key holder for all stores and undertake Shop Manager duties as and when needed.

Donations

• Ensure that a consistently high level of donated items are received across all areas of the retail social enterprise.
• Encourage the public to donate goods through local shop promotions and the use of social media.
• Work with the Logistics Co-ordinator and van crews to identify and inform of the types of stock items needed for each store, and to ensure the timely distribution of these items.
• Ensure that all stock is clearly tagged and priced.  Introduce a system of pricing reductions for old stock and be creative in introducing ways to reduce the amount of items going to landfill.
• Train Companions and retail staff on how to recognise quality brands and items.
• Oversee the internal and external storage areas, ensuring they are kept organised, safe, and arrangements are made for recycling unsaleable items.
• Actively help to identify and source higher value and unusual items to raise funds via the e-commerce operations.

Gift aid

• Actively promote the retail gift aid scheme.
• Ensure that all gift aided items are correctly identified and processed through the EPOS system.
• Work with other departments to assist with reporting and stock checking for all gift aid claims.

People

• Line Manage the Online Sales Manager and any retail shop staff.
• Ensure Companions are given thorough training within the retail roles, and ongoing support and guidance is provided.
• Take the lead on recruiting, inducting, training, and management of retail volunteers.  Act on all opportunities to promote volunteering and work with outside organisations to fill vacant volunteering roles. 
• Ensure that all retail staff, Companions and volunteers understand and observe all of Emmaus Greenwich’s policies and procedures.
• Undertake regular appraisals and 1-2-1 meetings; ensuring high levels of communication are maintained and all Companions, retail staff and volunteers have opportunities to make suggestions, give feedback and feel listened to.
• Assist with arranging the rota to ensure adequate Companion and staff cover across all areas of the retail social enterprise.
• Develop great team working environments and motivate Companions, staff and volunteers to ensure they contribute to the success of the retail operations.

Senior Management Team

• Work as part of the SMT to contribute to the strategy of the organisation and deliver the charity’s objectives.
• Prepare effective business plans to support new business opportunities.  Attend internal and external meetings and provide regular reports to the CEO and Trustees on matters relating to retail operations.
• Manage resources efficiently.  Ensure a strategic and holistic approach is taken and priorities are actioned.
• Help to increase awareness of Emmaus Greenwich and its retail operations, and act as an ambassador for the charity at external events. 
• Ensure that all financial, operational and personnel systems and processes are followed.
• To manage and report on monthly financials in order that budget is achieved and if there is any deviances, remedial action can swiftly be taken.
• Work with other staff members to ensure that all Health and Safety requirements are implemented and adhered to.
• Ensure compliance with General Data Protection Regulations (GDPR) across all retail operations.
• Assist with other projects as necessary.

Other Duties

• To be flexible and willing to carry out any reasonable duties needed to assist the community and business operations, including holiday/sickness cover and on-call duties, participation in team meetings, 1:1’s and appraisals.
• Support the learning and skills development of Companions.
• Perform any other tasks or duties deemed necessary by the CEO to contribute to the growing needs of the charity.

General

Emmaus works with vulnerable people. Staff and volunteers must observe the proper demarcation and professional boundaries while performing their role.

The post holder must always act in a way which will maintain the good reputation of Emmaus Greenwich; upholding the policies and procedures of Emmaus. They must strive to preserve good working relationships with Staff, Volunteers, Companions, and the Trustees, keeping the appropriate key personnel well informed of significant matters relating to the Community

We expect you to carry out your job responsibilities in an environmentally aware manner. Our aim is to ensure all resources are utilised effectively and efficiently. You will be expected to apply sound ‘value for money’ principles in undertaking purchasing or supply of goods and services.

In Emmaus, volunteers are an important resource and make a vital contribution to Emmaus’s aim to take action to help disadvantaged people. You will be expected to encourage, develop and support volunteer involvement in our work.

• Salary of £30,000 per annum
• Working Hours – 40 per week 
• Annual Leave – 25 days per annum, plus 8 bank holidays
• Pension – Stakeholder pension
• Training & Development – Individually tailored induction, training and development 
• Employee Assistance – a 24/7 employee assistance scheme is available