About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

About the role
This is an exciting opportunity to support us to develop and deliver our vision for our client facing services by ensuring that we have the right systems and procedures in place to drive continuous improvement.

As Governance and Procedure Manager you will work closely with Crisis Client Services leadership team, Crisis members, staff and volunteers to ensure that we understand our performance and the improvements we need to make, including ensuring that our policies and procedures are fit for purpose (reflecting learning, innovation and good practice), up to date and adhered to.

About you
To be successful in this role you will have demonstrative experience of quality assurance programmes and introducing these within organisations.

You will have experience of developing, implementing and managing internal audit processes within an organisation; of developing qualitative and quantitative data to inform decision making and drive continuous improvement and in developing and implementing compliance to policies, processes, and procedures  

You will also be able to evidence that you have developed successful relationships across organisations and externally with colleagues, clients, volunteers and experience of project planning and delivery, including monitoring and evaluation, and working to targets.

Benefits
As a member of the team you will have access to a wide range of employee benefits including:
•  Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy 
•  Mandatory pension scheme, with an employer contribution of 8.5% 
•  25 days’ annual leave which increases with service to 28 days
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

How to apply
If this sound likes the opportunity for you, please Click on the 'Apply For Job' button below.

If you need to request an application in an alternative format, please contact the Recruitment Team, contact details can be found on our website.
Closing date: Sunday 11 October 2020 (at 23:59)

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.

Communication and Engagement Post

The Rape and Sexual Abuse Support Centre (Cheshire & Merseyside) in partnership with the North West Strategic Direction for Sexual Assault and Abuse Services has an exciting position available for a Sexual Violence Communication and Engagement Manager. The postholder will have a track record in project management and marketing.

This is a new and developing role that has been created to react to the findings of sexual violence criminal justice pathways for sexual violence victims in each of the North West regional areas. The post is based in Warrington with travel around the North West. Working from home would be considered.

Residential Manager

Are you a Residential Manager who understands the challenges young people face in day to day life? Do you have previous Management experience? Do you like the idea of working for a business who offer therapeutic and non-restraint support to young people?

Care in Mind have a fantastic opportunity for a Residential Manager to join our friendly and professional team where you will work within our Residential Home based in Neston, Wirral over a 37.5 hour, 7 day working rota, completing early and late shift patterns alongside occasional sleep ins so flexibility is required.

What’s on offer:

- Competitive salary - £28,415.43 - £37,303.91 (Dependant on experience)
- 27 days holiday + 8 bank holidays
- Enhanced Superior company pension
- Enhanced sick pay
- Death in Service (3x annual salary)
- Paid Induction (Running over 7 days)
- Enhanced maternity/paternity leave
- Free on-site parking
- Paid Enhanced DBS check
- Employee Assistance Programme / 24-hour Counselling Service
- Online shopping discounts, free eye tests and various other benefits
- Excellent Learning and Development (Level 5 Diploma in Leadership and Management)
- Refer a Friend Scheme (Up to £500 per referral)
- Regular social events and recognition schemes (‘Employee of the year awards’, Summer & Christmas parties)

As a Residential Manager you will:

- Have the overall responsibility for the day to day management of a 5 bed residential home for young people with mental health needs.
- Be responsible for the day to day running of the home including managing the staff team, maintaining the quality of care, recruitment and training of staff, budget management and maintaining overall CQC compliance
- Be educated to the provision of quality care and support for all the Young People, ensuring or facilitating their physical, social, psychological, intellectual, and spiritual needs within the resources available.

As a Residential Manager you will have:

- Full UK Driving Licence & access to a vehicle for work purposes
- Minimum 12 months’ residential supervisory management experience
- Must hold the Lead Adult Care Worker Level 3 qualification or equivalent and be willing to work towards Level 5 in Leadership in Health and Social Care
- Experience with working with Quality Care Commission (CQC) or Ofsted registered services.

The closing date for this position is Friday 2nd October so please ensure you apply before this date If you are interested in being a part of an exciting development of our new Residential Home with colleagues who thrive in developing and rebuilding young people and young adults with complex difficulties.

Due to the current climate regarding the Covid-19, all of our interviews are now taking place as a Video/Audio Interview over Microsoft Teams.

**We reserve the right to close the advert early, should we appoint a suitable candidate.**

Care in Mind operates a safer recruitment process and as part of this process the successful candidate will be subject to an enhanced DBS check. We are an equal opportunities employer who values diversity and positively encourages applications of all ages from all sections of the community.

You may have experience of the following: Residential Manager, Residential Care Manager, Supported Living, Children’s Home, Residential Child Care, Children’s Residential Manager, Senior Children’s Residential Worker, etc.

Ref: 94154

1. DESIGNATION Marketing and Communications Officer

2. HOURS 36 per week (some planned unsocial hours)

3. SALARY NJC Scale scp 13 - 17 (£22,021 – £23,836)

4. LOCATION Registered Office, Warrington

5. RESPONSIBLE TO Marketing and Communications Manager

6. ACCOUNTABLE FOR Some volunteer supervision

7. PURPOSE OF POST

   The post holder will report to and assist the Marketing and Communications Manager, helping to champion and manage the PAPYRUS brand and supporting the delivery of our projects and services through developing engaging and targeted content. They will act as the day-to-day lead on our social media channels with the aim of increasing reach and engagement, and regularly report on data and insights to inform strategy.

8. KEY RELATIONSHIPS

   Marketing and Communications Manager, Marketing and Communications Team, Head of Marketing and Communications; CEO; Staff and Volunteers; PAPYRUS members and supporters; Media Manager.

9. MAIN DUTIES AND RESPONSIBILITIES

   1. Day to day running of social media platforms

      1. Run our social media accounts (Facebook, Twitter, LinkedIn, Pinterest and Instagram and TikTok), using these to promote our services, increase brand awareness and drive engagement with our audiences;

      2. Develop the charity’s online presence by exploring new opportunities and channels to appeal to different audiences;

      3. Proactively search for, curate and share content from appropriate third parties and monitor news and developments within mental health and suicide prevention;

      4. Track our reach and engagement using insight and analytics tools, reporting regularly to the Marketing and Communications Manager.

   2. Coordinate and report on digital marketing

      1. With the support of the Marketing and Communications Manager, manage effective digital advertising campaigns using Google AdWords and Facebook advertising;

      2. Maintain the charity’s Google AdWords account, including keyword research, bids and budgets;

      3. Report on outcomes (including impression share, quality score and other account metrics).

   3. Help plan and deliver organisational communications

      1. Assist in maintaining and updating the central communications timeline and help promote awareness campaigns around key dates and themes;

      2. Help produce and distribute regular e-news updates and a new monthly e-Newsletter to our members and supporters, maintaining our database account and subscriber list on Raiser’s Edge;

      3. Help promote and assist with the organisation of PAPYRUS events and seminars;

      4. Provide communications support to other teams within PAPYRUS as required.

      5. Assist with Internal Communications delivering key messages to staff and supporting with the monthly newsletter.

   4. Assist with brand management and design

      1. Support the Marketing and Communications Manager in ensuring the PAPYRUS brand is consistently used across all channels (including any use by third parties) as per our guidelines;

      2. Help produce creative designs and artwork for print and digital requirements, utilising in-house design tools and software (including Adobe Creative Cloud and Canva);

      3. Maintain and update in-house branding and collateral, our image library, stock photography, templates and presentations.

   5. Assist with the production and distribution of PAPYRUS literature

      1. Assist in the design and delivery of literature and merchandise, liaising with other departments and external designers where required;

      2. Assist with the PAPYRUS Newsletter: develop content ideas for forthcoming editions, collate and chase authors for articles, keep track of schedules and deadlines, proof and mark up editions, and liaise with designers where required.

   6. Support with the maintenance of our website and content management

      1. Support the Marketing and Communications Manager in regularly updating the website with new content or features through the content management system, liaising with web providers where necessary;

      2. Help develop different user journeys and profiles, liaising with external suppliers where required, and report to the Marketing and Communications Manager on website use and future development opportunities.

   7. Undertake research and analysis to inform decision-making

      1. Assist with running internal working groups to develop ideas and campaigns;

      2. Help conduct research as required to inform decision-making and test ideas and materials;

      3. Analyse and regularly report on statistics to improve and inform our marketing activity (using Google Analytics, Raiser’s Edge and Meltwater).

   8. Help maintain communications procedures, guidelines and best practice

      1. Act as the first point of contact for communications queries, co-ordinating the appropriate response from PAPYRUS and linking in with other departments where necessary;

      2. Increase the number of organisations that promote PAPYRUS and our services and compile a list of key communications contacts to increase information sharing;

      3. Help create internal reference tools and templates.

   9. Engage with and support members and stakeholders when required.

   10. Respect confidentiality and manage data according to PAPYRUS policy.

   11. Understand your duties and manage any matters relating to safeguarding of children and vulnerable adults within PAPYRUS policy.

10. ADDITIONAL DUTIES

    It is the nature of the work of PAPYRUS prevention of young suicide that tasks and responsibilities are in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises and when tasks not specifically covered in their job description have to be undertaken. These additional duties will normally be to cover unforeseen circumstances or changes in work and they will normally be compatible with the regular type of work. If the additional responsibility or task becomes a regular or frequent part of the member of staff’s job, it will be included in the job description in consultation with the member of staff.

11. CONFIDENTIALITY

    It is expected that all PAPYRUS employees understand that our work is confidential and that neither details about those who use its services nor any other PAPYRUS business should be divulged to members of the public. A confidentiality agreement must be signed on taking up this post. Further details are outlined in the PAPYRUS Confidentiality Policy.

12. BASIC PRINCIPLES

    The post holder is expected to be familiar with and have regard to the ethos and values of PAPYRUS and work within that framework. They must be prepared to operate without prejudice to all who approach PAPYRUS or work with the organisation at any level.

13. CONDITIONS OF SERVICE

    Conditions of Service are broadly in line with those set out by the National Joint Council for Local Government Services. PAPYRUS has a probationary period of 6 months for all posts. Appointment to this post may be subject to satisfactory Enhanced CRB Disclosure and/or completion of Vetting and Barring Scheme checks.

14. QUALIFICATIONS

    See Person Specification

PAPYRUS is committed to safeguarding and requires all employees and volunteers to share this commitment. Therefore, an enhanced DBS check is required for this appointment.

PAPYRUS is an equal opportunities employer. We particularly welcome applications from black and minority ethnic candidates as they are under-represented within our organisation at this level.

Please visit our website for full detail and application form.