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Top job
Support When It Matters, London (On-site)
£43,000 - £45,000 per year
Operations & Development Manager (Housing and Substance Misuse)
Posted 4 days ago Quick Apply
Top job
Engineers Against Poverty, Remote
£40,000 - £45,000 per year
EAP is seeking a Programme Manager to help deliver exciting new programmes on anti-corruption and green cities and infrastructure.
Posted 4 days ago Quick Apply
Closing today at 17:00
Prospectus, London (Hybrid)
Posted 3 weeks ago
Fight for Sight, E1, London (Hybrid)
£50,000 - £55,000 per year
The Senior Public Fundraising Manager will oversee the delivery of our new public fundraising strategy for Spring 2024.
Posted 1 day ago Quick Apply
Shared Lives Plus, Remote
£35,505 per year
Posted 2 days ago Quick Apply
Shared Lives Plus, Remote
£35,505 per year
Posted 2 days ago Quick Apply
Dunhill Medical Trust, London (Hybrid)
£32,352 plus 12% pension contribution and range of benefits
Posted 2 days ago Quick Apply
Concordis International, Remote
£48,500 per year + 6.5% pension contribution
Experienced Peacebuilding Manager for exciting Darfur Project.
Posted 1 day ago
Closing in 3 days
Harris Hill Charity Recruitment Specialists, England (Hybrid)
£40,579 - £43,672 (plus £4,044 London Weighting if based in London)
Posted 1 week ago Quick Apply
Independent Age, London (Hybrid)
£47,569 per year, increasing to £48,719 after 6 months and £49,869 after 12 months (All pro-rata)
You will provide excellent advice to colleagues on information governance, risk management, contracts and data protection.
Posted 1 day ago
Closing in 2 days
London Sport, London (Hybrid)
£45,000 - £50,000 per year
Posted 4 weeks ago Quick Apply
The National Lottery Community Fund, London (Hybrid)
£35,000 - £37,000 per year
Posted today
Closing in 5 days
Cancer Research UK, Stratford (Hybrid)
£45000 - £50000 per annum
Posted 1 week ago
Page 1 of 6
London, Greater London (On-site)
£43,000 - £45,000 per year

Actively Interviewing

This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!

Job description

Support When It Matters Enterprise CIC (SWIM) is an African/Caribbean led social enterprise focused on improving mental health and well-being and criminal justice outcomes for African/Caribbean and other minoritised communities.

Our expertise is in delivering culturally informed psycho-social interventions to individuals and groups experiencing discrimination and exclusion, helping them make positive changes in their lives through better access to services such as substance misuse or mental health support. We deliver programmes to reduce re-offending and substance misuse, along with housing and employment.

Our approach is embedded in hope, compassion and unconditional positive regard while facilitating and supporting personal responsibility and commitment to change. Our programmes and service areas actively support participants to examine culture, and belief systems, acknowledge hardships and build the motivation and resilience to work towards positive goals and aspirations.

SWIM is commissioned by Local Authorities, Ministry of Justice (MoJ) and other commissioners to support people from African/Caribbean heritage and other minoritised communities to overcome their challenges and go on to lead meaningful lives.

The Role

The Operations  & Development Manager will be part of the senior management team, working closely with the CEO to lead on existing contracts and develop and mobilise the next stage of the delivery of the organisation’s business plans.

We are seeking a passionate individual who is keen to be involved in change and brimming with innovative ideas. As part of the leadership team this role will play a crucial part in supporting senior management as well as managing multiple teams, sites and locations across London.

The individual should be commercially minded with the spirit and drive of an entrepreneur. Joining SWIM at this pivotal moment allows for creative, innovative, and progressive planning, as a forward-thinking company we are looking for someone like minded.

Your role will be to support the development and achievement of SWIM’s vision and business delivery and growth plans, working with a range of internal and external stakeholders to lead and coordinate the team in developing, mobilising, and delivering service plans while ensuring operational excellence and quality through the overall management of the service.

You will coordinate the planning of the service to ensure effective service delivery and growth in conjunction with senior SWIM stakeholders, in accordance with SWIM’s organisational strategies.

The post holder's remit is to create a focused recovery culture, with positive staff engagement and provide a constant stimulus for improving services in a learning environment and to ensure high quality governance within all aspects of the services delivery.

Key Responsibilities:


Lead a team to provide a high quality, customer focused service in which SWIM values are embedded.

Provide motivational leadership, mentoring and coaching to the team, to ensure clarity of direction, effective communication, and development of personal potential.

Manage team performance to deliver outstanding service, by reviewing work outputs, appraising individual performance and setting improvement targets.

Provide regular case management supervision for staff holding client case loads.

Ensure that the service meets its internal performance targets and any contract specific targets. Provide accurate reports to line manager as required.

Ensure that the service is compliant with all SWIM policies and procedures, legislative and contractual requirements.

Participate in setting and management of service budgets.

Provide line management across Criminal justice, housing and community engagement services, supervision, and leadership to the SWIM workforce, focusing on developing our new and future leaders.

Politically astute with an ability to establish positive organisational reputation with key stakeholders. Operating across strategic levels

Oversee in support of the senior manager a portfolio of internal/external stakeholder relationships to support and facilitate co-commissioning and joint working with partner agencies and service providers.

Ability to lead locally, identifying needs and leading by engaging others at a strategic level to move towards action.

Ensure that the services meet the contractual and performance requirements as required by Commissioners, PHE and SWIM Senior Management.

Service Development

Work in partnership with other agencies and partner organisations to support delivery and improvement of the services and expand provision.

Continue to develop the service offer, to ensure best practice and high quality services are available to service users.

To work collaboratively with the CEO on the creation of new services and transition between services.

To incorporate psycho-social governance across services ensuring interventions are periodically reviewed and audited to include the ongoing review of management practices and operational procedures and processes.

To work in collaboration with partner agencies

Ensure all programmes and interventions are managed, delivered, and developed to meet required standards and service user needs.

Work in close partnership with other relevant health, social care, and Criminal justice agencies.

Good experience of problems solving complex issues, drawing on a wide variety of information sources including evidence-based practice and where necessary commissioning activity to address knowledge gaps.

Risk Management

Maintain the highest standards of safeguarding and act as the Safeguarding Lead for SWIM

Promote and encourage best practice in Health & Safety and the Environment.

Relationship building and communication

Actively build relationships with community partners and promote SWIM at local stakeholder meetings, encouraging a holistic approach to support clients with complex, multiple needs.

Develop and promote client consultation, communication and partnership in all aspects of service delivery.

Positively promote an environment within the service which respects and values the personal characteristics and situations of all.

Support team leaders and front-line staff to make appropriate decisions regarding risk management and public safety.


Strong written and verbal communication skills, the ability to interpret and communicate complex information.

To collect, input, monitor and submit data for all contracts.

Applicant Requirements:

Minimum 5 years’ experience managing multi-disciplinary teams, including providing supervision and appraisal to staff across different parts of the organisation.

Innovation including across health and/or social care, for example, substance misuse, offending, mental health.

Experience performance management, monitoring and reporting.

Evidence of mobilising and running projects or services in a public sector/voluntary sector environment.

Experience of working in partnership with NHS, Local Authorities and/or the Third Sector.

Ensure the profile of SWIM is raised at every opportunity and that examples of good practice are shared with the widest possible audience.

Demonstrable experience of teamwork and collaboration with external professionals and agencies.

Experience of managing employee relations issues, recruitment, induction, and training, to enable them to promote employment progression opportunities across the organisation.

Understanding of Service Level Agreements and grant funding within the public and/or voluntary sector

Ensure Team Leaders are supported to ensure services and activities are coordinated, efficiently managed and financial and human resources are maximised to ensure teams feel supported and able to work effectively.

Have substantial safeguarding experience and in-depth knowledge of relevant legislation, policy, procedures, and good practice relating to safeguarding children and vulnerable adults.

Ability to develop mobilisation plans and implement them.

Experience Information Governance, ensuring staff understand and are actively involved in all aspects of governance and promote, facilitate, and direct the development of audit and the management of risk.

Able to support staff in ensuring the safety of all staff, tenants and service users and maintain awareness of risks and changes in the working environment and contribute to the maintenance and monitoring of health, safety and security policies, systems, and protocols.

Ensure all staff members understand and abide by relevant legislation, statutory policy and SWIM policies and procedures.

Manage all complaints and feedback in line with SWIM’s policies and values, reporting all complaints to the CEO.

To ensure that Equality of Opportunity policies and anti-discriminatory practice are adhered to and always implemented and that all practice positively promotes SWIM’s commitment to valuing diversity.

Work closely with the CEO to ensure the sound financial management of budgets within your region.

Able to demonstrate that your personal ethos and values mirrors those of SWIM.

Willingness to be a pivotal part of high functioning multidisciplinary teams and take the lead on ensuring administrative systems are safe, effective, and used correctly.

Understanding of ways to support and develop the capabilities of staff and volunteers with Lived Experience.

Generic Responsibilities


Service user, volunteer and/or staff information is confidential. It is a condition of employment that you will not use or disclose any confidential information obtained in accordance with data protection legislation.

Code of Conduct

All staff are expected to adhere to all SWIM’s policies and procedures that establish standards of good practice and follow any codes of conduct which are relevant to their own profession.

Privacy & Dignity

Staff should respect service user/family/carers diversity, cultural needs, and privacy.


All staff have a duty to safeguard and promote the welfare of service users, volunteers, their families, and carers, you have a duty to ensure you are familiar with safeguarding policies, attend training for safeguarding and know who to contact if you have concerns about an adult or child’s welfare.

Health & Safety

SWIM has a duty of care to employees and will ensure that, as far as is reasonably practicable, adequate training, facilities and arrangements for risk avoidance are in place. All employees are required to comply with relevant Health and Safety legislation and policies relating to Health & Safety and Risk Management

What Benefits Will I Receive?

· Regular supervision and appraisal including personal and professional development planning.

· Inclusive culture promoting innovation and autonomy.

· Comprehensive learning and development opportunities so we can invest in your future.

· 25 days’ paid holiday a year, increasing with each year of service up to 30 days.

· Flexible working solutions to support your work-life balance.

· 24/7 Employee Assistance Programme including a Digital GP, legal advice and more – all free to you and your immediate family

· Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans

Please return your CV and Covering Letter (no more than 2 pages A4) outlining your experience and suitability for the role

Application resources
Posted on: 27 November 2023
Closing date: 27 December 2023 at 23:59
Tags: Senior Management,Housing Management

The client requests no contact from agencies or media sales.

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