An exciting opportunity to become the first Finance Director of a new company established by a group of Yorkshire Age UK Charities: Doncaster, North Yorkshire and Darlington, Sheffield, Wakefield District and York with an ambitious vision to share support services.

You will join the newly-incorporated CASEwork organisation at its inception and play a crucial role to ensure that the organisation provides effective and efficient corporate, financial and financial management systems and policies that maximise the charities’ resources to enable them to successfully deliver their charitable objectives, providing excellent financial functions using a new Microsoft Dynamics finance system to the five founding members, and potentially new members in future.
The post is crucial to the successful implementation of this system and way of working. A qualified accountant, skilled in providing strategic advice, budget development and producing statutory accounts, experienced in leading change projects.

You will build a robust organisation, providing effective leadership, working with the Board to grow the business and increase the range of services. You will lead on corporate governance for the Board.

Sufra NW London is a Community Hub that provides a lifeline to people in crisis – including families living in extreme poverty and people who are vulnerable, homeless or socially isolated. We provide them with the food and support they need to survive, empower them to learn new skills and improve their wellbeing, and help them to find work and become financially stable.

Role Description

We are recruiting a temporary Communications Officer to cover a period of 9 months of maternity leave. This position will implement the charity’s communications strategy and support the Fundraising Manager. The post will work closely with senior staff to manage internal and external communications and marketing campaigns to raise the profile of the charity, engage new audiences and existing stakeholders, and generate income.

We are seeking a highly articulate and proactive individual with a flair for communications and 3 years’ experience in a similar communications role. The candidate will have excellent writing skills, be a confident communicator and an organised self-starter. You will have demonstrable experience of managing a diverse workload and being able to prioritise tasks and work under pressure. Graphic design skills would be desirable but not essential.

This is an immensely rewarding role working in a dynamic charity built on an ethos of sharing, hospitality, and inclusivity. We are looking for an exceptionally committed individual who is willing to go the extra mile and has flexibility to work during evenings and weekends when necessary. Through your activities, you will be able to convey the charity’s passion and commitment to supporting vulnerable people and demonstrate the impact of our interventions in transforming the lives of beneficiaries.

Flexible working hours/days are available to fit around childcare or other needs, including some home working.

To apply for this role, please submit the following by email:

1. A CV and a short Covering Letter that is no more than 2 pages long.
2. A completed Equal Opportunities Form, which can be downloaded here.

Deadline for applications Monday 1 February 2021

Do you have excellent direct marketing skills and proven experience of managing and delivering lottery and digital campaigns? Then join Shelter as a Senior Direct Marketing Executive and you could soon be playing a vital role that will help drive our acquisition programme development forward.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Our Individual Giving team has ambitious income targets and key to achieving these targets is the acquisition and stewardship of new supporters who have a propensity to give and engage with Shelter in the long run. That’s where you come in.

About the Role
Your challenge? To ensure the Acquisition team meets agreed income targets and maximises income opportunities by acquiring, retaining and developing individual donors. You’ll do so by leading on key acquisition projects including the development and implementation of our lottery product and managing its effective implementation. You’ll also manage manage exceptional fundraising campaigns with significant income and expenditure targets.

About you

To succeed, you’ll need to have direct marketing experience that includes working on strategic plans and managing and delivering lottery and digital campaigns, and excel in analysis and intelligent use of data and developing new propositions and test strategies. You’ll also need to be adept at project managing multiple campaigns, and analysing and reporting on the performance of DM campaigns while maintaining a high level of drive and commitment. Building strong relationships with colleagues, agencies and suppliers alike will be key to your success too, so only the very best communication skills will do. Last but not least, we’ll be looking for a real desire to deliver outstanding supporter experiences and maximise income opportunities that will help more people and families secure a safe home.

Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Through our pioneering research into the causes and consequences of homelessness and the solutions to it, we know what it will take to end it, together, in our lifetimes.

About the role 
Crisis is looking for a Senior Evaluation Officer to join the Research and Evaluation team. This is an exciting opportunity to lead on evaluation work as part of a wider strategy to measure the difference Crisis makes towards ending homelessness, and to support the organisation to make evidence-driven decisions. This work will help to shape frontline services as well policy positions and national campaigns.

About you
The successful candidate will support a fast paced Research and Evaluation team to further improve the ways in which we monitor and evaluate our services, programmes and activities, including leading on the monitoring and evaluation of Crisis’ grants programmes.

This is a great opportunity for a candidate with extensive experience of conducting, managing and commissioning quantitative and qualitative research or evaluation to join the team and contribute to Crisis’ aim of ending homelessness. They will be given responsibility to explore ideas, and develop clear and practical recommendations for practice and policy. This work will influence the strategic direction of the organisation.

Benefits
As a member of the team you will have access to a wide range of employee benefits including: 

- Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
- Mandatory pension scheme, with an employer contribution of 8.5%
- 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your on-going development to build your skills, experience and career.

How to Apply 
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
If you need to request an application in an alternative format, please contact the Recruitment Team, contact details can be found on our website.

Closing date: Monday 1st February 2021 (at 23:59)

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.

Media Officer

Fixed Term Contract ASAP - March 2021

£27,000- £29,900

London and Currently Remote

The Media Officer will support the planning and delivery of creative, national and regional media strategies for Red Nose Day 2021, that inspire the nation to get involved and highlight how donations are spent in the UK and around the world. This role will play a key part in the efficient running of the Comic Relief press office function and take a proactive role in the team’s day-to-day management, which can include press cuttings and internal comms updates.

Key Accountabilities / Objectives

• Assist with the planning and delivery of creative national and regional multi-channel media strategies that feed into and support wider organisational objectives
• Draft and edit high quality, compelling written materials and ensure all materials are approved before released. This includes feeding into strategy documents and writing press releases, interview briefing documents, website news articles and quotes from Comic Relief spokespeople
• Take a lead role in media relations and secure national and regional online, print, social and broadcast coverage – pitch ideas and stories to media, research key targets and develop media lists
• Set up media interviews, write briefing materials and attend interviews when required (this might be out of London on occasion)
• Take part in the day-to-day running of an efficient press office, helping to manage inbound media interest and ensure a smooth process from start to finish – answer media enquiries and work with internal teams to draft responses as required to deadline
• Work closely with external partners and organisations as required to help maximise their involvement with Red Nose Day – this might be PR agencies, organisations we fund or partners
• Implement media team management systems and processes – this includes the daily press update for internal stakeholders, monitoring coverage, saving coverage and creating coverage reports
• Be flexible and support the wider media team with ad hoc tasks as directed, such as delivering PR events, launches and attending shoots to gather media assets
• Contribute new ideas to creative sessions
• Own small projects with support of line manager

Essential Education:

• Solid experience of working in PR / media roles
• You are likely to be an Account Executive or similar in a PR agency or a Media Executive or similar in-house

Key Competencies:

• Proven experience of working on national and regional media campaigns
• An ability to develop and deliver fresh creative ideas that generate media coverage
• Strong organisational skills
• Excellent writer
• Good media relations and confidence to approach journalists with story i
• Good experience managing and prioritising multiple projects to strict deadlines even when faced with challenges
• Passionate and strong understanding of our business mission

To apply please visit our website via the link and apply online

Role closes - 12:00pm, 29th Jan 2021 GMT (Europe/London)

Job Title:    Assistant Operations Director (FTC 9 Months)
Salary:        £40k per annum
Location:    Bath
Hours:        Full time, 37.5 hours

Role :        Responsible for a team of 5 direct reports. Responsible for overseeing a wide range of specialist services for people experiencing homelessness and social exclusion across the South West.  Ensuring that everyone we support experiences a consistently great quality service, delivered in line with our vision, mission and values and that our clients are at the centre of everything we do.

Are you passionate about working for an organisation that makes a real difference to the lives of marginalised people? Julian House is a charity supporting people who are homeless and socially excluded, and the aim is to build sustainable independent lives. We operate more than 40 different projects, accommodation sites and social enterprises across the south west.

We have a great opportunity to work with our Operations Director to ensure Julian House clients receive a consistently great quality service from our skilled, experienced, and motivated staff teams.

Key Responsibilities

• Work with the Operations Director to deliver organisational strategy for operational services.
• Contribute to the strategic direction, development and continuous improvement of the organisation.

• Lead on retaining existing services through the achievement of outcomes and contractual negotiations.
• Support the Operations Director in exploring new opportunities and models of support.

• Make recommendations to the Operations Director where changes to structure and resources are required to deliver organisational aims

Quality, Safeguarding and Safety

• Work with managers to deliver compliant and safe services in relation to people, buildings and performance.
• Effective management of any safeguarding incidents and appropriate escalation of any emerging risks.
• Lead on improvement action plans following audits and inspections and ensure improvement plans are prepared, monitored, complied with and improvements embedded.
• Ensure compliance with key policy and procedure in areas such as safeguarding, health and safety, equalities and diversity, data protection, code of conduct and all other statutory requirements.
• Ensure clients are living in accommodation that we would consider suitable for our own family members.

• Create opportunities to maximise staff and client involvement and co-production in all aspects of operational service delivery.

Financial and Performance management

• Manage a large budget, maximising income through arrears and voids management, and ensuring services remain within set budgets.

• Ensure compliance with KPIs across all services.

• Ensure all managers are managing, coaching and developing all staff to ensure the highest level of performance.
• Lead and motivate direct reports to ensure they are championing and maintaining a consistent and positive team culture across entire operations.

Stakeholder Management

• Develop and maintain excellent internal management relationships with all other Julian House departments & functions, ensuring sharing of best practice and supporting initiatives to improve organisational performance.
• Support new business opportunities across operations and ensure effective and timely implementation of new services and contracts.

Qualifications

• Evidence of qualification to degree level or equivalent
• Training and/or experience in fields such as social care, housing, homelessness, domestic abuse and criminal justice

Experience

• Experience of having successfully undertaken a similar senior role and a background of work within the sector
• Experience of multi-site and remote management of services and people
• Track record of delivering client-focussed services that meet a multiplicity of needs
• Ability to work with IT based records, produce reports, analyse budgets and monitor KPIs
• Experience of effective recruitment, performance management, supervision and team leadership
• Experience of leading, engaging and motivating colleagues through change
• Experience of implementing new services and project management on a large scale
• Experience of working collaboratively with stakeholders, staff and clients

Skills and knowledge

• Knowledge of safeguarding, homelessness regulation, rough sleeping, offending and domestic abuse issues
• Knowledge and experience of housing management in a supported housing environment
• Knowledge of delivering services which are strengths based, trauma informed and create psychologically informed environments
• Knowledge of contract and commissioning environment in which our services operate
• An eye for detail
• Strong communication and interpersonal skills
• Ability to work with clients and staff to gain insight on how to develop services
• Ability to build productive networks and partnerships
• Expertise and practical experience of managing services safely

A clear understanding of the social and political environment within which the organisation operates

If this sounds like the kind of role you have been looking for, we would love to hear from you!

Bede is an established local charity providing four specialist services. We support adults with a learning disability; women and men who experience domestic abuse; youth clubs and school holiday programmes and opportunities for community volunteering. Our team of around 40 staff work with an annual income of £1.2m.

We invite you to lead us through an exciting period of development as we move to a new purpose-built Centre in 2023. You'll join us at a key moment in our long and distinguished history, and take us into a dynamic future. Our current Director, Nick Dunne, who retires in 2021, will introduce you to this exceptional opportunity to make a real difference to our neighbours' lives.

This is a unique chance for an experienced senior manager from the not-for-profit sector to head our small, high-impact organisation. You will work with people in complex circumstances, and support specialist managers in grasping opportunities and assessing risks. In addition, you'll bring a thorough working knowledge of HR, charity finance, fundraising and governance to your role. You'll draw on all your creativity and energy to achieve maximum success and sustainability. We look forward to hearing from you - and offering a warm welcome from our lively and appreciative community. 

For an informal discussion about the role and to apply, please see application pack.

Closing date for applications 5pm Monday February 1, 2021.
Shortlisted candidates will be invited to visit Bede w/c February 15
Interviews will be held on Thursday February 25.

TPP are excited to be working with a charity that has been established since the late 60's. They are passionate about supporting people on their journey to recovery.

This is an exciting opportunity to support young people in the Hounslow area. This role has a huge amount of scope and you would play a vital part in developing the service in the community of Hounslow.

The purpose of this role:

• To provide supervision and line management for the Young Persons Recovery Worker.
• To lead and drive the Young Person's service within the Borough, including networking and attending relevant meetings/events.
• To engage Young People in support, advice and information around substance misuse and sexual health.
• Develop & deliver engagement activities for Young People.
• Support Young People to improve their overall lifestyles, supporting positive health outcomes.
• Develop & deliver educational awareness in Young people settings; i.e., schools, colleges, though workshops, assemblies, as well as some 1:1 work.
• To provide training for those in contact with Young People; i.e., teachers, foster carers, parents, social care, etc.
• To work effectively and in partnership with CNWL as well as other key partners within the Borough. This includes networking and establishing links where appropriate.

Person specification:

• Experience of working with alcohol/substance users or other comparable field
• Experience of working with Young People and delivering suitable age appropriate interventions/1:1's
• Experience of working as part of a team and supporting your colleagues
• Evidence of continuous professional development
• No criminal record that prevents work with our client group or which would harm our reputation.
• Proficient in the use of Microsoft Outlook and Microsoft Word and familiar with relevant database management systems

Desirable experience:

• Experience of providing supervision or line management support to staff, volunteers or peer mentors
• Experience of completing documentation such as risk assessments
• Experience of creating person-centred care plans based on needs identified at assessment
• Knowledge and experience of developing/planning & delivering workshops

If this role sounds of interest to you please get in touch ASAP . In the first instance please send your CV . We can then discuss the role in more detail.

Oxfordshire Youth and Response have a bold new vision for the Young People’s Supported Accommodation in Oxfordshire, a brand new service model combining the power of youth work with safe and quality homes; where young people, aged between 18 and 24, are supported to develop healthy and positive bonds with their housemates and communities.

The Senior Young People’s Supported Accommodation (YPSA) Manager will oversee the Safeguarding of young people in the YPSA service and will work closely with the Head of YPSA to ensure a safe, high quality service is delivered.
They will be a Designated Safeguarding Lead (DSL) for Oxfordshire Youth and will be the escalation point for any issues.
They will provide an exceptional standard of coaching to colleagues, to ensure the needs of the young people without our service are met both within their homes and within their community setting.
We have ambitious targets for young people’s outcomes and the Senior YPSA Manager will be driven to help achieve our vision that young people in the YPSA grow to see themselves, and be seen as, future change makers.

Communications Officer - part time 
Salary: London - £20,434 (FTE £34,057 per annum) + Excellent Benefits National £18,097 (FTE £30,162 per annum) + Excellent Benefits
Location: London, Bristol and Manchester
Contract: Permanent 

The National Housing Federation (NHF) is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around 6 million people. 
Housing associations are social landlords, and are the largest providers of homes for social rents in the country. We and our members, believe that everyone should be able to live in a great quality home that they can afford. 

Many housing associations are also developers in their own right, building around a quarter of new homes every year, and build almost all new social housing. Our sector is not-for-profit, investing its revenues into the people and communities we serve.
We’re looking for a creative Communications Officer that can plan and deliver high-quality material that informs, engages and influences. The importance of our work demands exceptional writing and editing skills to translate complex information into engaging copy that truly resonates with our audiences. You will have the opportunity to craft messages on our vital work, ranging from ending homelessness to decarbonising the nation’s homes.  

Experience in planning and delivering comms plans is essential, with a strong understanding of how to expand reach and refine relevance, and a confidence to deploy skills across an organisation to champion first-class communications. 
Our members, housing associations, provide homes for around six million people. You will be required to put these members at the heart of your work, and support our ambitious vision – for a country where everyone can live in a quality home they can afford. 
The NHF has recently published its equality, diversity and inclusion strategy, which was co-created with staff. We are proud to be an equal opportunity workplace and we value the contribution each individual makes to our work.  

The NHF is committed to ensuring our workforce reflects the diversity of the society in which we live and encourage applications from people of all different backgrounds, regardless of all protected characteristics or social background. 
We are a disability confident employer and if you are a disabled person who demonstrates you meet the skills and experience we consider essential for the role, we will offer you an interview.

Closing date for applications: 19 January 2021 
Interview date: 27 January  2021 

Please note: if we receive a high number of applications, we reserve the right to close the advert, before the closing date

We have an exciting opportunity for a Finance and HR Officer to get involved at the heart of a growing charity, with scope to develop the role as the organisation continues to expand. The Finance and HR Officer will manage the day to day processes of the Operations function, including Finance, HR, IT and Governance, while also providing office management support and managing the CEO’s diary.

Post type: Full-time, fixed-term (24 months). Flexible arrangements will be considered.

Reports to: Operations and Finance Director

About us

Pro Bono Economics (PBE) enables professional economists from across the private, public and third sectors to volunteer their skills to tackle some of the most pressing issues in society. Working with our network of experienced consultant economists, our volunteers help charities and social enterprises appreciate their economic and social impact and so improve their overall effectiveness. We have worked with over 400 charities across the third sector since our inception in 2009.

We have embarked on an exciting new phase of our development, adding a dedicated in-house research and policy function to supplement our charity projects with new ‘macro’ insights into the value and the potential of civil society in the 2020s. Armed with new content, we want to play an enhanced role in helping shape the policy debate in the UK through a programme of public events, media engagement and contact with different layers of government.

Main duties & tasks:

Finance

• Bookkeeping, including management of our Xero accounts, invoice entry, reconciliations, managing expenses and payroll journals and internally reporting income
• Managing the monthly payment run, bank accounts and payroll (outsourced)
• Raising invoices and dealing with outstanding payments
• Assisting the Operations and Finance Director with general finance administration duties

HR

• Managing the recruitment process
• Onboarding new joiners
• Maintenance of staff information
• Administration of the performance review process
• Assisting with staff surveys

Office Management and IT

• Maintaining adequate office supplies
• Liaising with the landlord and external suppliers
• Liaising with the external IT support team to ensure IT issues are resolved quickly
• Answering the phone and managing shared mailboxes

Executive Support

• Diary management and ad hoc support to the CEO as required 

Governance

• Helping to set up Board and committee meetings and monitoring attendance
• Taking minutes at Board and committee meetings
• Maintaining charity information on the Charity Commission and Companies House
  
   
• Any other duties as deemed reasonable by the line manager.

About you

We are looking for an exceptional candidate with experience of working in a similar role, ideally within a charity, but we also welcome candidates moving into the sector.  The role would suit candidates with an excellent eye for detail and with excellent organisational skills.

Ideal characteristics include:

• Ability to communicate effectively with a wide range of people
• A keen eye for detail and a great level of accuracy
• Proficiency in Excel and Xero
• Experience in book-keeping
• Excellent organisational skills
• Ability to work independently
• Good interpersonal skills and the ability to work flexibly as part of a small team in a fast-moving environment
• A commitment to PBE’s focus on using economics to drive wellbeing improvements in the UK

This is an exciting renewal time for Citizens Advice services in East Berkshire. The charities Citizens Advice Bracknell & District and Citizens Advice Maidenhead & Windsor are merging to create a stronger and more resilient organisation to grow our vital services for our communities. In April 2021, we will become Citizens Advice East Berkshire and we are seeking our first ever CEO for this new charity.

As our two organisations have done for many years, Citizens Advice East Berkshire will provide free, independent, confidential and impartial advice on social welfare (debt, benefits, housing, employment and family issues) that will help people get their lives back on track, as well as using on-the-ground knowledge to improve local and national social policy.

We know more people want our help and we need to create more capacity to meet this efficiently to make the best use of our resources. Both existing charities are merging from a position of operational and financial strength. Our aim is to take the best of both organisations, forging a positive common culture, simplifying operations and investing in front line services to reach more clients.

Both of our organisations have a strong track record of delivery and adapting fast when we need to. When Covid-19 restrictions meant that we could no longer meet clients face-to-face, our teams of ingenious staff and volunteers turned our offer around virtually overnight to telephone and email services. That kind of dedication is a hallmark of our two existing services.

With our current operational changes and investment plans and the exciting plans for merger, it can feel like all change. Our future CEO will be a leader who can embrace the whole change vision whilst laying out a clear roadmap for our staff and volunteers that engages and empowers but does not overwhelm them.

Organisation: Citizens Advice East Berkshire
Job Title: Chief Executive Officer
Salary: up to £55,000
Hours: Full time, with occasional weekend and evening work
Location: East Berkshire (Bracknell & Maidenhead)

This is a new role in a refreshed organisation. It presents a genuine opportunity to shape the service to meet our clients' future needs. The CEO will take a large share of the credit for establishing a robust, innovative and responsive organisation.

The successful candidate will have:

• Demonstrable experience of providing inspirational leadership to an organisation going through extensive change, ideally gained at an organisation of comparable scale and complexity (c.30 staff &120 volunteers and a turnover of over 0.5 million).
• A proven track record of successful income generation and business development.
• Demonstrable track record of financial management and budgetary control, and ability to manage a budget under the guidance of the treasurer.
• Experience of leading and managing staff, motivating teams at all levels, building working relationships with colleagues, demonstrating personal commitment to organisational and staff development.
• Proven experience of building and maintaining partnerships within and across organisations and sectors.

We value having a diverse pool of applicants to find the best candidate. To achieve this, we are open to candidates from any sector who can demonstrate their transferable experience and alignment with our work and values, and we encourage applicants who are from underrepresented groups with protected characteristics.

If you would like to receive an Information Pack for this role with details on how to apply, please send an expression of interest and (optional but appreciated) a CV or professional profile in confidence to our consultant, Jenny Hills via the apply button.

Please note: responding to this advertisement will not in itself be considered an application. We will need a CV and a supporting statement addressing the full person specification in the information pack.

Closing date for applications: 9am, Monday 8th February 2021

Women’s Aid in Luton (WAIL) has been established for over 40 years.  We are the sole provider of refuge accommodation in Luton for women and children fleeing domestic violence and abuse and are the lead delivery partner for refuge and community based services to women with complex support needs.  As a member of Women’s Aid England, we are committed to enabling survivors to be able to lead safe and independent lives.

Our constantly changing environment presents us with both challenges and opportunities and we are looking for a leader who can embrace these to build a robust and resilient organisation, which is fit for the future.

The Chief Executive Officer is our most senior staff member, reporting to the Board of Trustees and leading the Organisation on all aspects of our strategy, finance, risk, commercial development and transformative service delivery.

This post would potentially suit someone who is looking to progress into their first CEO role; but who has established senior management skills, experience of strategic planning and of reporting to a non-executive Board.  If you can demonstrate experience of contributing to the development and achievement of organisational aims and objectives, this role could be for you. 

You should be able to demonstrate experience of contract management, within the context of service delivery and of budgetary management with a proven track record of securing funding through application and tendering processes.  In addition, you will have experience of leading change management and of being responsive to the needs of service-users and stakeholder through the transformation of services.  An understanding of the charity sector is desirable and you will be able to demonstrate a commitment to addressing violence against women and girls.  You will also have a proven track record of building and maintaining networks and working with partner agencies and other key stakeholders.

WAIL undertakes values-based recruitment and you will be required to demonstrate how your own values and behaviours are aligned with our values of; Commitment, Integrity, Leadership, Progress, Empowerment and Working Together.

Due to the sensitive nature if this role we will be considering female applicants only for this post in accordance with the provisions of the Occupational Requirement (Equality Act 2010, pursuant to schedule 9 part 1).  Applicants will be required to have a satisfactory enhanced disclosure through the Disclosure and Barring Service (DBS).

Interim Head of Service Charge:

We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.

The One Housing Customer Services teams are friendly, knowledgeable and we love what we do. We are proud of our expertise and passionate about the high-quality, service we deliver to all of our customers.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not- for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.

Join our Customer Service team
Our Customer Services teams play a central role in achieving our vision. Our teams include our Customer Contact Centre and specialist teams like income collection, rent and service charges and resident management. Often acting as a first-point of contact for our customers, we prize our accountability, empathy and a genuine desire to be helpful and informative.

We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.

The role:

We have a fantastic opportunity for someone to join us in the position of Interim Head of Service Charge. Your responsibilities will include:

• Responsible for rent and service charge setting and managing the S20 process for the organisation, alongside managing partnerships with our managing agents and internal and external stakeholders. This is a strategically important role for the organisation, and you will be expected to lead on the delivery of a plan to reach the organisations aim of improving our customers experience in this area.
• Providing accurate and timely service charge and rents information to our customers that are in line with lease/tenancy requirements and legislation and protect the organisation from financial loss.
• Responsible for service charge and rent setting processes, with adherence to regulation and legislation providing assurance to senior management and the executive team.
• Maximise recovery of contracts and works which require S20 consultation and support the business through its requirements to comply.
• Report to the Director of Customer Operations as a Head of Service for the management of the Service Charge and Rents Managers.
• Deliver excellent and professional customer service to all internal and external customers.
• Meet customer satisfaction targets.
• Meet statutory, regulatory, compliance and risk requirements across the service.
• Lead on cross organisational working and support fellow Heads of Service.
• Foster a culture of continuous improvement, problem solving and dispute resolution.
• Provide management/business information, performance management data,  and implement and maintain any IT systems and data.
• Play a positive part in delivering any change programmes and motivating and inspiring staff through changes.
• Staff engagement is key; help make One Housing a fun and flexible place to work.

What you will need to succeed:

We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly. The successful candidate will have:

• In depth experience of service charge estimating, billing and the production of annual accounts S20 consultation requirements and working with third party managing agents
• Ability to use IT systems to support the setting of accurate charges.
• Managing managers and a range of functions at Head of Service level.
• Wider understanding and insight into the customer and property management functions which attract a service charge.
• Ability to build effective links with all relevant stakeholders both within One Housing and externally.
• Commitment to delivering exemplary customer service.
• A continuous service improvement culture and problem-solving ability.

Desirable knowledge, skills and experience

• Relevant professional qualification and/or membership.
• Ability to run a service in line with ‘lean’ principles and delivering value for money. 

The offer:

Our [email protected] benefits offer you an array of perks designed with your wellbeing in mind.

• Salary: £61,000
• Length: 12 month Fixed Term Contract
• Your holidays are important to us. Take up to 28 days annual leave plus bank holidays
• Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues

• Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each
• Get paid to do good. We offer you two days off on full pay each year to volunteer in our communities
• Look after your loved ones. Our healthcare cash back plan allows you to claim back cash for you and your family’s healthcare.

• Well done! With our colleague recognition programme you will know when you’ve done a #greatjob
• Learning never stops One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
• We’re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.

About us:

As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and their workforce reflects that. We understand the strength we gain from having and supporting our diverse teams. The different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.
We welcome applications from everyone.