Senior key worker jobs

As Portsmouth Cathedral continues its journey of growth and expansion, we seek a CFO who will not only ensure financial oversight and compliance but also drive strategic initiatives to foster financial sustainability. Your expertise will be instrumental in solidifying the Cathedral’s financial position, optimising its resources, and advancing our service to the community.   

Following the implementation of the Cathedrals’ Measure 2021, and the registration of Portsmouth Cathedral as a charity in March 2024, the new role of Chief Finance Officer, funded by the Cathedrals Sustainability Fund, will support Chapter, the Cathedral’s governing body, in offering strategic financial leadership. Reporting to the Chief Operating Officer (COO), the CFO will be part of the Senior Management Team (SMT) and will manage a small team and will oversee the operational processes and functions, and communicate the necessary assurances, information and reports to the Senior Management Team, Chapter and the Board of our to be established trading company periodically. This will involve communicating complex financial ideas and information to a range of stakeholders (mostly non-financial).   

The successful candidate will be CAEW, ACCA or CIMA Qualified or similar and be able to show continued professional and personal development .  They will have:

•  Demonstrable experience in strategic financial leadership, with a track record of leading financial governance, compliance, and team development.   

• Strong knowledge of VAT, tax planning, and advanced accounting practices.   

• Excellent verbal and written communicator with an enthusiastic can-do approach and the ability to convey complex financial information to diverse stakeholders clearly and effectively.   

• Experience of dealing with colleagues, trustees and stakeholders.  

• Excellent analytical and reporting skills, proficient in financial software and Microsoft Office Suite.   

• Familiarity with a multi-fund accounting software   

• Empathy with the ethos of the Church of England. 

They will be:

• Commited to upholding the highest standards of safeguarding practice.

• Commited to equal opportunties and inclusivity and at ease when working at all levels. 

• Self-motivated.

• Highly collaborative and have excellent interpersonal skills including warmth, tact, diplomacy, discretion and imagination.

• Meet the standards required to pass a Fit and Proper Persons test. 

Safeguarding

The position is subject to a Basic DBS check as well as the ongoing safeguarding training provided by the Church of England and Diocese applicable to this role.

Benefits

• Annual leave allowance of 27 days per annum (FTE) plus public holidays
• Employer pension contributions of 7.5% plus employee contribution.
• Commitment to professional development and training
• Cash health plan

Portsmouth Cathedral is an Equal Opportunities Employer and a member of Inclusive Church.  

Disability Sheffield is currently reviewing how we deliver our Community Advocacy work to ensure it is joined-up, fully user-led, representative, accessible and accountable to the community; and ultimately delivers positive change on behalf of our community. To do this effectively we are recruiting a new, senior post that oversees all of Disability Sheffield’s Community Advocacy work on a day-day basis to ensure that our work is as high-quality, consistent and impactful as possible.

This role will directly oversee both the established Sheffield Voices project and the pan-disability / non-LD community advocacy work. It will be a key role in Disability Sheffield’s newly formed senior management team (SMT) and will be the recognised deputy for the CEO in their absence. Some of this is still a work in progress, so initially the role will be about ensuring Sheffield Voices continues to deliver high quality, impactful work whilst starting to develop a more coordinated, effective and visible approach to our pan-disability / non-Learning Disabilities and Autism work.

For more information and to download the Cover Letter, Job Desctiption and Application, please click the "Redirect to Recruiter" button.

Doorway has operated across Warwickshire since 1997 providing a range of services for young people who are experiencing or at risk of homelessness.

Our key objectives are:

· To prevent youth homelessness and the exclusion that embeds it.

· To increase access to safe and secure accommodation for young homeless people to alleviate homelessness and exclusion.

· To promote a personalised approach to young people’s housing and personal development needs.

· To influence policy that affects homelessness and excluded people.

We are proud to have worked with so many fantastic young people by listening to them and offering appropriate advice, support and wellbeing options as well as accommodation.

Doorway is seeking an exceptional and inspiring leader with the following:

· experience in successfully balancing the strategic and operational leadership responsibilities

· ability to manage high performing teams of staff and volunteers

· a good knowledge of housing and homelessness, local authorities and the charity sector

· able to develop strong and lasting relationships with a broad range of stakeholders, including young people who are at the heart of our service delivery.

· senior experience in an organisation of similar scale and complexity

· sound financial and commercial acumen with a track record of identifying and securing funding

Above all else, you will be intrinsically values driven and aligned to our purpose and culture. You will demonstrate a strong commitment to equity, diversity and inclusion along with a passion for tackling social injustice.

Dear Candidate

Thank you for your interest in this post. The school opened its doors in January 2023 for autistic children, originally in temporary accommodation.  Children and staff have just moved into a permanent purpose-built school . The school roll is currently 47 increasing to 70 in the next academic year.

The Hawthorns House, where the residential provision will be offered, is situated in a brand-new purpose-built house with 10 bedrooms next to the site of the school. The build is due to be completed in Summer 2025.

This is a unique and exciting opportunity to become part of and contribute to a new residential staff team. We are looking for a dedicated, passionate and committed Residential Team Members. These positions involve working with autistic children aged 7-16 years.  The residential provision will cater for 10 pupils, with a gradual transition to its full capacity as the residential team develops.

The vision for the residential provision is to provide pupils with further opportunities to grow, learn, achieve and aspire to become participants in our local community. Our mission is to achieve this through secure relationships with residential staff in an environment providing outstanding care, to build the basis for a fulfilling life for children with autism.

You will need to be able to work as part of a team as well as being self-led and motivated. It will be a fast-paced and fun environment. You must be caring, fair and nurturing to enable our children to develop positive and trusting relationships. There will be a strong emphasis on supporting self-regulation, confidence and effective communication.

You will be expected to contribute to, facilitate and review plans in place for each child which will reflect their ECHPs, working closely with the Head of Residential Care to ensure a collaborative approach with The Hawthorns School. There will high expectations of the staff to provide a safe and supportive environment, aspiring for all children to exceed expectations.

If you would like to informally discuss any of the roles with the Head of Residential Care please contact The Hawthorns School to arrange a suitable time.

The Hawthorns School is one of a community of special schools, supported by the well-established and highly regarded SEAX Trust. 

Best wishes

Jen Tinsley, Head of Residential Care

About us

Baby Lifeline is a highly respected national charity whose mission is to ensure the healthiest and best outcomes possible from pregnancy and birth.

Founded over 40 years ago by Judy Ledger following the personal tragedy of losing three premature babies, we have since purchased many million pounds’ worth of equipment for maternity and neonatal units, produced nationally recognised reports and research projects, staged highly successful annual UK maternity safety conferences, and provided ongoing evidence-based, multi-professional training to reduce avoidable harm and death in maternity. Training is provided through Baby Lifeline Training Ltd. It trains around 4,000 delegates annually and is one of the main providers/developers of training for maternity professionals in the UK.

An exciting opportunity has arisen to join Baby Lifeline as Chief Operating Officer.

This dual role will include operational responsibility for Baby Lifeline and Baby Lifeline Training Ltd. Sharing the same building as the charity, the Training company is a not-for-profit social enterprise which operates under a service level agreement and brand licence issued by the charity.

Reporting to the CEO, the Chief Operating Officer will be responsible for directing and controlling all organisational operations in accordance with the strategy and business plans agreed by the CEO and respective Boards of the Charity and Baby Lifeline Training Ltd to ensure that organisational values and objectives are met.  Baby Lifeline’s mission is to make care safer and better for every pregnant woman, pregnant person and newborn baby in the UK with the aim of ensuring that no family will experience the avoidable loss of their precious baby or mother.

Chief Operating Officer Key Responsibilities

• Ensure that all areas operate efficiently, meet compliance and safety standards, and support the overall purpose of the charity.
• Perform a leading role in driving revenue through developing strong relationships with key stakeholders.
• Represent the charity at external events and meetings where required.
• Financial expertise in setting and managing realistic annual income and expenditure budgets is essential.
• Lead and support management and small staff team.
• Co-ordinate and manage policy, procedure, risk management and wider charity administration.
• Work closely with the CEO and Boards to develop and implement the charity’s strategic vision and values

As Chief Operating Officer, you will have:

• A business degree/MBA or equivalent qualification is desirable.
• Extensive experience in a senior management role.
• Strong leadership, influencing and communication skills.
• Excellent organisational and problem-solving abilities.
• Negotiation, conflict resolution and relationship-building skills.
• Robust understanding of financial analysis, management principles and practices.
• Thorough understanding of the charity sector.
• Understanding of business functions i.e. HR, IT, finance etc.
• Experience in strategic business planning

 Benefits: 33 days’ holiday including public holidays, pension, enhanced sick pay

Interested? Click 'Apply Now' to access the Application Pack 

This new role will report to the Manager of the CEO’s office and will support the management of day-to-day facilities, administration and reception tasks across the office. This office-based role will become a key figure in supporting the organisation to deliver its goals.

London’s Air Ambulance Charity continues to develop a supportive and enabling environment that gets the best out of our people. We promote a culture of progression and professional advancement offering a range of learning and development opportunities. In addition, we offer flexible working options, wellbeing packages and family friendly employment policies. 

We have an exciting opportunity for a Caseworker to join the Children & Young People team in Lancashire, working 37.5 hours a week, based in Blackpool.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

We are looking for a Caseworker, to cover Wyre Fylde Lancaster and surrounding areas. You will be working primarily in targeted schools across your area and therefore this role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

The role will primarily be 121 bespoke Casework to meet the specific needs of our Service Users. There will also be some group work, which will include;

• Delivering Recovery Toolkit to young people in small groups within senior schools and some year six. (8 Groups per week).
• Completing assessments with young people, identifying and addressing and safeguarding concerns.
• Proactively targeting new schools to engage with the service in delivering group interventions.
• Responsible for case management, report writing, outcomes recording and collecting other data.

You will need: -

• Considerable experience of working with children and young people, experience of delivering groups would be advantageous.
• You will have a thorough understanding of the impact of Domestic Abuse on children and young people.
• Experience of risk assessment and case management.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

About Us

Hibiscus Initiatives is a feminist and anti-racist, women’s organisation, delivering high impact advocacy and advice services for more than 35 years to women in contact with the Criminal Justice and Immigration systems. As an organisation, we have distinct expertise in working with Black and minoritised migrant women in prison, in the community and in immigration removals centres.

Our holistic and trauma informed approach makes a real and lasting impact on women's lives. We aim to make a difference within the criminal justice and immigration systems too by working with Black and minoritised migrant women to make sure their expertise is recognised by those making policy decisions.

We are particularly keen to attract talent from Black and minoritised communities and those with lived experience of immigration, the criminal justice systems, and/or violence against women and girls. 

Hibiscus adopts anti-racist; anti-oppression, and feminist principles and believes in the importance of nurturing a diverse team who can embody these principles. 

We are committed to the wellbeing and development of our staff. We provide regular training and other learning opportunities, an Employee Assistance Program and other benefits to support staff wellbeing.

About the Role

We are now recruiting for a talented Services Manager to manage a team of project/case workers providing individual advice, specialist support and advocacy to Black and minoritised migrant women, overseeing all aspects of our needs-led casework as well as the delivery of our women’s centre activities, as required.

The post holder will work collaboratively with our Director of Services and Operations (DSO) and other Service Managers in the development of an annual service plan, tailoring this to meet the needs of the team and ensure all funder requirements are met.

This role will provide comprehensive team management and support, effectively managing performance and providing trauma informed mentoring to the team. The Services Manager will be responsible for overseeing referrals to Hibiscus’ services internally and externally, working closely with the teams to ensure prioritisation of Black and racially minoritised women. The postholder will be responsible for responding to service user feedback, complaints and safeguarding concerns using a trauma-informed approach. This will inform the development and improvement of policies and processes for managing service user casework.

The post holder will also be responsible for ensuring that their team maintains accurate data and records to ensure effective service user support, monitoring, reporting and evaluation. As part of this monitoring and evaluation work, the Services Manager will play a key role in improving data recording and reporting. The post holder will be responsible for the financial management of their projects, including service contract budgets and the monitoring of team expenditure. Clear communication and a commitment to professional learning and development are key aspects of this role.

[This post is restricted to women only as a genuine occupational requirement under Schedule 9 paragraph 1, Equality Act 2010.]

Salary 
£35,000 (FTE)

Team
Services

Duration 
Permanent  

Hours
Full-time (35 hours per week)

Location
Hibiscus London office at least three days a week including Fridays, with regular visits to other locations where staff deliver services, e.g. detention, prisons, local areas.

Reporting to
Director of Services and Operations

About you

We are particularly keen to attract talent from Black and minoritised communities and those with lived experience of immigration, the criminal justice systems, and/or violence against women and girls.

The successful candidate will have significant experience providing casework support to migrant and/or Black and minoritised women with a range of complex needs. They will have line management experience, including effective staff supervision and development, supporting the staff team to effectively deliver team workplans to deadlines and achieve performance targets.

The candidate will have experience maintaining and developing effective working relationships with partner agencies and delivering services in line with funder contracts and contributing to funder reports. They will have an understanding and experience of delivering services in a trauma-informed, anti-racist and empowering manner from a feminist, intersectional perspective and will demonstrate knowledge of the needs of Black and minoritised migrant women who have been involved in the criminal justice system, are affected by immigration restrictions, violence against women and survivors of human trafficking

They will be able to to identify issues across teams and provide positive, effective solutions to support overall delivery of the work, demonstrating leadership whilst working effectively as part of a team. The candidate will be confident in their ability to maintain personal and professional boundaries, and have a clear understanding and demonstrable experience of managing safeguarding issues in line with policies and procedures.

The candidate will also have an understanding of one of more of Hibiscus’ key work areas – criminal justice, immigration and migrants’ rights, racial justice, and/or violence against women and girls and gender justice.

Your Application

Please follow the 'How to Apply' link indicated below.

You should download the Job Description and carefully read through the application form and information provided regarding the role and person specification.

Please note we will not accept CVs or Cover Letters.

Closing date 
5pm, 16 June 2025

Please note that we may close vacancies early if suitable candidates are found and/or a sufficient number of candidates have applied. Therefore, if you are interested, please submit your application as early as possible.

If we receive applications from more suitable candidates than we have vacancies for at this time, we may hold suitable applicants on a reserve list for 12 months, and future vacancies requiring the same skills and experience could be offered to candidates on the reserve list without a new competition.

Location: London
Department: Big Issue Frontline
Contract type: Fixed Term Contract
Hours: 35
Salary: £25,207 per annum
 
Big Issue Changing Lives CIC is looking for an Support and Outreach Assistant to support the direct the direct delivery of services to individuals participating in Big Issue enterprises, including selling the Big Issue magazine. The core of the role is facilitating access for members of our Roma Communities to the Hand Up Service and other local services, resources and networks required to address the barriers they are facing to moving forwards out of poverty. Where local services and resources are not available you will also support the Outreach Team with the delivery of information, guidance and some direct interventions, such as training sessions, directly.
 
This is self-starter role in which you’ll be responsible for connecting with potential service users within the Roma community, introducing the service to them, sharing information from our Hand Up plus services and supporting them to engage with the core Hand Up service. You’ll be working within a small team of Outreach workers and will work to maintain a set of Service Standards which help maintain the quality of the service nationally.
 
The role is highly flexible and no two days are the same. You’ll bring your own experience and knowledge to the role, as well as your ability to speak Romanian. We will support you to build on that through an ongoing training and development programme which aims to ensure all Hand Up Service Team members have up to date, relevant, knowledge in key areas including housing, benefits, debt, immigration and more. In the course of a day, you’ll usually be working with service users across multiple of these issues and supporting engagement with a wide range of external agencies such as health services, local authorities, charities and more, to get access to services for those you are supporting.
 
Your main roles and responsibilities will be:

• Undertake phone and in person outreach to introduce the Hand Up service to Roma Big Issues vendors
• Delivery of direct intervention to Roma vendors using guidance and resources provided
• Join meetings with Roma Vendors and Outreach Workers to support with action planning and provision of support and guidance
• Support with translation and interpretation within your local team to enable accessibility of the service for Roma vendors
• Support the local Hand Up Service to build current knowledge of local and national agencies that can support Roma vendors
• Support the organisation and delivery with Roma Vendors of 1-2-1 and group training sessions and drop-ins
• Ensure that your work meets service standards and targets and complete surveys with vendors as required
• Involving Roma service users in the service design and delivery as local and national opportunities arise
• Adhere to all required policies and procedures including with regards to safeguarding, lone and safe working, case work management and expenses and finances
• Undertake any other duties as required by your manager (within reasonable expectations)

 
You need to be:
 

• Passionate about and committed to supporting those living in poverty
• Confident communicator face to face and on the phone in both Romanian and English, with ability to convey information clearly
• Able to build rapport with diverse individuals from the Roma community
• Knowledge and understanding of the challenges and inequalities that individuals from the Roma community may face in the UK
• Excellent time management and very organised, with the ability to complete tasks by agreed deadlines
• Good data entry skills
• Able to represent the organisation to other professionals and partner agencies
• Able to work with individuals in both one to one and group formats
• Able to follow guidelines and work within policies, seeking support from line manager as needed
• Willing to work in flexible locations including our community office, as well as visiting vendors at pitches and attending community meetings. This role is not suitable for home- based working.

 
Please use your cover letter to demonstrate how you meet each of the following requirements. We recommend addressing each requirement specifically within your application. Voluntary experience and lived experience are welcome as evidence of your relevant experience, knowledge and skills, as well as any work experience.
 
The role is offered as full time and fixed term until the 31st March 2026.
 
Salary and Benefits offered

• Salary of £25,207 per annum.
• Incremental holiday entitlement starting at 25 days per year plus bank holidays (pro-rata for part time staff) plus paid leave to care for a sick child or grandchild and a sick or elderly relation
• Company Sick Pay
• Enhanced contribution to our workplace pension
• Enhanced maternity pay
• Training and development opportunities including an open learning library and management training schemes
• Health benefits include life cover, a health cash plan scheme which provides access to counselling and a range of therapies
• Please note that we reserve the right to review and amend our staff benefits and they do not form part of any contract of employment
• Blue Light Card benefit scheme

 
Workplace details
 
This role is based at either our Big Issue office in Finsbury Park, London, but you will be mostly be working out and about within the community.
 
Closing date - 08 June 2025 (23:59pm). Please note that we may interview before the role is closed so please apply asap.
 
Big Issue Group is striving towards Equal Opportunities. We particularly welcome applications from those who are underrepresented in our sector, such as women in senior roles, and people with disabilities and from Black and Minority Ethnic communities.
 
Since 1991, The Big Issue has fought poverty by creating opportunities and supporting people to take control of their lives. Over time our organisation has grown and now The Big Issue Group consists of The Big Issue Company Ltd and Big Issue Invest Ltd (our social investment arm). In addition, we also have our sister charity The Big Issue Foundation.
 
REF-221620

Job Overview 

Doctors of the World UK is part of the global Médecins du Monde network, which delivers over 400 medical humanitarian projects in more than 70 countries through 6,000 volunteers. Our vision is of a world in which vulnerable people affected by war, natural disasters, disease, hunger, poverty, or exclusion get the healthcare they need. 

Through our health programmes and advocacy, we work to ensure excluded people overcome barriers to realising their right to healthcare. Since opening in the UK in 1998, we’ve raised £10m for overseas humanitarian and emergency programmes, helped 20,000 service users here and fought for healthcare as a human right for all. 

As Head of Fundraising and Communications, you will manage a high-performing team of four staff: Database & Donor Manager, Communications & Engagement Manager. Community & Events Officer and the International Development Manager. Your key priority is to raise the income required as per the agreed annual income budgets for the organisation, managing all relevant income streams that include Trusts & Foundations, Events & Community, Corporate, Statutory, International and Individual Giving. You do not need to demsontrate an expertise in all of these streams. You are also responsible for ensuring that all communications messaging is strengthening our brand and engaging our supporters.

Finally, you are an active member participating in the Senior Management Team contributing insights and strategies that align with the charity’s development goals. By engaging in this leadership role, the Head of Fundraising and Communications role will help to drive the charity's mission forward, ensuring long-term sustainability and impact.

Those with lived experience of migration, the asylum system, homelessness, or exclusion from health services are encouraged to apply. 

For more information on the role, including a person specification, please refer to the role profile. To speak to someone about the position please contact Simon Tyler, Executive Director.

Benefits

- 28 days annual leave plus bank holidays

- Additional leave days, on top of the 28 days per calendar year:

o Birthday leave

o Religious leave

o 2 days for volunteering

o 1 day for moving house/relocating

- Pension

- Cycle to work scheme

- Flexible working: operating on a 35hr working week

- Registered as a London living wage employer

- Eye tests and subsidised glasses/contact lens

- Blue light card

- Breastfeeding arrangements

Salary & Contract

Full time 35 hrs per week

£51,300 per annum

Closing Date:

Tuesday 27th May at 5pm.

Interviews:

W/C: 9th June. However we endeavour to review the applications on a rolling basis and may look to interview sooner than the deadline if the candidates are suitable for the role.

How to Apply 

To apply, please submit your CV & Covering Letter with the following details:

Your CV and cover letter should be clearly tailored to the position and should reference points from the person specification section of the role profile. 

Due to the volume of applications we will only notify those applicants who are shortlisted for interview.

Job Purpose

This role sits within our Adult Services, across Hammersmith, Fulham, Ealing, Hounslow. You will be responsible for the operational delivery and service development, of a portfolio of services. Namely (but subject to change):

• Safe Space Community Drop In Service 
• Hounslow Helpline
• Nova Roots (Forensic Community Hub)

One large service you will be responsible for is our crisis alternative service – Safe Space - which is a tri-borough core and out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. The service operates 365 days a year from 14:00-22:00 across all of our boroughs. You will be responsible for managing peripatetic teams: we currently have 3x in person Safe Spaces, a Helpline and a Forensic Community You’re your portfolio may expand as new services are acquired.

Our aim of the service is to keep individuals well in the community and prevent readmission into hospital. The service operates 365 days a year from 14:00-22:00pm across all of our boroughs.

Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone or virtual on a one-to-one basis to individuals experiencing mental health crisis or preventing crisis. 

The objectives of the service include: 

• To improve the mental wellbeing of people experiencing mental health and social crisis in HFEH. 

• To proactively work with keeping people well in the community to reduce re-admitters into hospitals by working with WL NHS teams (e.g. discharge, LPS, CATT, MINT and SPA) 

• To provide a true alternative to A&E via a non-clinical drop-in service to support clients 

• To provide support to clients accessing the service- for instance: signposting, de-escalation and crisis recovery planning. 

• To contribute to an improvement in individual mental wellbeing. 

• To remain a source of independent support for all clients. 

• To treat service users with respect, dignity and personalised support 

• To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation 

• To increase self-management skills of those accessing the service 

• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis via a drop-in service. 

• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual. 

 

The Role

The role of the Crisis Alternative Service Manager will provide operational management, mobilisation and service development of all Crisis’ Services within Adult Services. The ideal candidate will have experience of mobilising and developing high quality, large services. In addition to managing and supporting staff working within challenging environments and experience of working with challenging behaviour and complex needs. The Service Manager will hold all operational risk.

Excellent organisation and decision-making skills are essential for this role, as it requires being able to manage time effectively to meet tight deadlines and work unsupervised during evenings and weekends. You will also be required to be rostered into the on-call rota.

The Crisis Alternative Service Manager will be required to work collaboratively with the Director of Adult Services and will be proficient at communicating effectively with staff at all levels, a wide range of key stakeholders and service users. They will ensure the service is well resourced from a staffing perspective and embed high-quality operational plans and processes. The Service Manager will also be expected to build and sustain working relationships with statutory services and represent HFEH Mind at external meetings.

They will be responsible for the delivery, progression and continual improvement of the service. They will have responsibility for ensuring Crisis Services operate in line with organisational H&S processes and procedures, HFEH Mind policies and CQC requirements

Key Responsibilities

· To oversee the management of the Crisis Alternative Drop-in Services and other services, in line with organisational values and service quality expectations.

· To ensure all risks are recognised and mitigated in line with the serious incident and safeguarding policies.

· To ensure safe working and risk management

· To ensure feedback is provided on risk mitigation through serious incident reports.

· To continually drive enhancements to operational effectiveness and maximise outcomes against targets (key performance indicators)

· To complete audits and high quality reports for senior internal and external stakeholders

· To ensure interpret performance and impact data for crisis services and be responsible for reporting against service targets

· To provide effective line management supervision to Team Managers, Senior Support workers and Support Workers where applicable.

· To collaborate with the Director of Adult Services and the Head of HR to deal with performance management/disciplinary issues confidently and effectively in accordance with organisational policies and procedures.

· To mobilise the crisis services in line with agreed project plans and ensure they are promoted and marketed well.

· To pro-actively develop relationships with external stakeholders in order to improve and develop crisis provision for people with mental health needs.

· To develop robust referral routes and pathways into the service with both statutory and non-statutory bodies.

· To ensure excellence in the recruitment, training and ongoing support of staff and volunteers where applicable.

· To support the Deputy Manager, Team Managers to ensure adequate and appropriate staffing at all times within the service.

· To ensure high levels of meaningful service user involvement in service provision, responding to the needs of service users locally.

· Work collaboratively with West London Mental Health Trust staff to support, develop and promote both the service.

· Establish excellent working relationships with core and out-of-hours services such as Emergency Services, Crisis Teams and GPs, around inward and outward referrals.

· Ensure quality and compliance (in line with CQC standards, NICE guidelines, MQM and other relevant standards)

·        Work within HFEH Mind’s policies and procedures including; Performance Management, Confidentiality, Safeguarding, Equal Opportunities, Service User Involvement, Health & Safety, GDPR and Professional Boundaries.

· To embed all operational policies across managed services in line with a consistent organisational approach.

· Ensure service users satisfaction surveys are undertaken.

· Ensure data and qualitative information is collected, collated and communicated to key partners and key stakeholders, as required and directed by the Director of Adult Services.

· Ensure that all managed services are effectively informed by service user feedback.

· Keep up to date with best practice and contribute to the continuous improvement of the service.

· Monitor the quality of the service and ensure appropriate data is collected (in line with GDPR) to monitor outputs and outcomes.

· Produce regular service summary reports.

· To be rostered on the on-call rota

· Undertake such duties not included in the job description as are reasonably requested by the Director of Adult Services

 

Person Specification

· A minimum of three years managing a crisis service or similar setting with high complexity and high incident rates

· Experience of managing and mitigating risks

· Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children

· Understanding of how to report and mitigate risks

· Understanding of suicide prevention

· Understanding of trauma informed care

· Understanding of mental health and safety planning

· An understanding of CQC requirements for mental health

· Managing services for vulnerable people in a service delivery organisation.

· Excellent people and project management skills and significant experience of supporting and managing staff.

· Experience of working in the voluntary sector and/or statutory services

· Experience of motivating, developing and training staff

· Successful track record in performance management of staff

· Experience of creating and implementing safety and risk policies and procedures.

· Compiling and interpreting performance data and reporting against service targets.

· Successful track record in planning and project management.

· Experience of report writing and presentation.

· Supporting people with mental health problems.

· Knowledge of and empathy for the issues facing people with mental health problems.

· Knowledge of the day-to-day application of relevant legislation e.g., Health and Safety.

· Understanding of the principles of ensuring safe service provision for people at risk and how these are put into practice.

· Knowledge and understanding of the relevant statutory authorities including NHS and social care.

· Excellent communication skills and able to communicate effectively to a variety of audiences.

· Commitment to service user involvement and able to work with service user groups to develop this. 

· Is committed to working in an anti-oppressive way and striving to create equal opportunities for all people.

· Clear understanding of Equality, Equity, Diversity and inclusion organisational approach

· Commitment to working within the policies of HFEH Mind including confidentiality and safeguarding.

· Positive attitude, passionate about working for HFEH Mind and able to inspire people to higher levels of performance.

· Team player and able to form positive, professional relationships with staff at all levels.

· Able to work effectively with a range of external stakeholders to promote and develop the service.

· Strong organisational skills and able to take control of own workload and meet deadlines.

· Ability to work independently with minimum support.

· Confident in challenging poor performance assertively, constructively and successfully.

· High professional standards and the ability to communicate these clearly to others.

· IT literate to aid communication and analysis of data.

· Willing to undertake training and development.

· Ability to travel to multiple sites

Desirable:

· Mental health registration (nurse/doctor/therapist etc)

· Mental health qualification

· Has a full driving licence and use of own vehicle (desirable, not essential)

· Experience of working with databases such as Views, IAPTUS, Rio and Python

· Project management qualification

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

 

Post is subject to an enhanced DBS check

The Snowdrop Project is the first organisation in the UK to provide long-term, community based support to survivors of modern slavery and exploitation. We aim to empower survivors of modern slavery and exploitation to recover from their experiences and thrive. We aim to reduce the risk of re-exploitation, to create and implement models of best practice and to share this knowledge with other agencies and individuals nationally and beyond.

Each year, our casework team engages with over 150 individuals and their dependents to provide trauma-informed advocacy, advice and support towards independence. The Casework Manager leads our team of specialist caseworkers to deliver this programme, carry a small caseload, collaborate with our wider operational team to develop opportunities, influence national policy and improve access to support for survivors in South Yorkshire and beyond. 

Position: Casework Manager

Salary: £32,000 per annum, pro rata, pension paid at 4% contribution

Benefits:

• Monthly independent therapeutic supervision,
• Cycle to Work Scheme,
• Holiday Sacrifice Scheme,
• Employee Life Insurance and ancillary benefits,

Holidays: 6.6 weeks (pro-rata, including bank holidays) + your birthday off!

Contract Type: Permanent

Hours: 30 hours p/w (.8 FTE)

Working Pattern: takes place between Monday-Friday 9-5 ; In-person.

Location: Snowdrop Project Offices, Castle Green, 7 Castle Street, Sheffield, S3 8LT

Reporting to: Head of Operations

Collaborating with: Counselling Manager; Community Development Manager; Policy, Training and Research Lead

Direct reports: Casework Team: Senior Caseworkers, Reach-In Workers 

You'll be responsible for: 

• Developing the casework service delivery, empowering your team, creatively approaching problems and finding creative solutions to barriers
• Working in collaboration with the wider Operational Team to deliver whole-person centred and best practice approach with Counselling and Community managers. 
• Assessing referrals and delivering support to survivors with complex needs
• Contributing to our policy, training and research programme to improve lives beyond South Yorkshire

Please see the Job Description document for full details and the Person Specification 

How to apply: Click the CharityJob Apply button below. You’ll be asked to submit a CV and answer a few short screening questions about your relevant skills and motivation. CVs will be screened and candidates will then be asked to complete a short application form and personal statement detailing how they meet the requirements on the person specification. 

Applications close on Wednesday, 21st May, 2025 and interviews will take place on Friday, 30th May 2025. 

Please note- we will not be working with recruiters for this post. 

Position Training & Prevention Manager

Salary £37,000–£40,000

Remote/Hybrid Hybrid (3 days/week in Croydon + travel across South London)

Days in office 3 days per week in Croydon
 

Overview and key points on the role
As the Manager of our Training & Prevention team you will lead and grow our Training & Prevention offer.
 

You will focus on the development and management of training to a range of audiences, including internal staff and volunteers, and other frontline professionals. 
 

You will also manage our sexual violence prevention work in schools, colleges, and universities, coordinate our Service User Advisory Group, and supervise two Training & Prevention Support Workers.
 

This is an exciting opportunity for someone passionate about trauma-informed, intersectional practice, with experience in education, facilitation, and leadership within the violence against women and girls sector.

The post is open to female applicants only as the role is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
 

RCSL is an equal opportunities employer, and we are particularly keen to receive applications from women underrepresented in management and leadership roles in the violence against women and girls movement.
 

All positions are located in the UK and require the right to work in the UK.

How to apply

Please apply with an up-to-date CV and cover letter (of up to 1000 words) identifying how you meet the essential and any desirable qualifications, skills and experience
 

Our client is a brilliant, longstanding community-based youth organisation operating in West London. With a focus on educational exclusion, street culture and pathways to opportunity, the institution is pioneering new ways of engaging young people and addressing the challenges and opportunities of modern London.

The client is located in one of the most vibrant and diverse communities in London, and has a proud record of growing local talent, through youth worker training programmes, and a highly diverse senior management team. We welcome candidates from all backgrounds, subject only to their ability to deliver on the role.

Chief Executive Officer 

Salary circa £70,000

Full time, with potential for one day hybrid 

The Board are now looking for a new Chief Executive.

As the CEO, you will play a pivotal role in the overall leadership and management of the organization. Collaborating with a strong senior management team, who have initiated the innovative programming, you will be responsible for ensuring the seamless operation of the Club and serving as a primary liaison with community members and local organizations.

Working with an engaged board, your focus will encompass: Strategy implementation, HR and Personnel Management, Policy Development and Enforcement, Key Stakeholder Management, Board Communication, Leadership Team Management, and Operational Execution. 

We are seeking candidates with the following: 

• Previous experience leading an organisation or clear evidence that they can step up to this role 

• Experience overseeing the operational functions of a similar sized organisation 

• Previous experience working with young people 

• The ability to mentor and develop senior management

• Strong operational and finance experience 

• Strong HR experience and expertise

Experience working in a frontline service delivery organisation and fundraising and partnerships experience are desirable. 

Recruitment Timetable 

Deadline for applications: Sunday 8th June

First round interviews: w/c 16th June

Second round interviews: w/c 23rd June 

How to apply 

To find out how to apply and to view the appointment brief, please click 'Redirect to recruiter' to be redirected to the Prospectus website.