Senior management jobs
As Philanthropy Officer, you will be an organised and proactive fundraiser, adept at multi-tasking and working across a variety of projects to successfully support senior leaders. You will be keen to learn from senior fundraisers and implement exciting new approaches for the Sutton Trust, and bring strong organisational and interpersonal skills.
The philanthropy income team is a team of two, working closely with the Director of Development to secure and steward individual donors. As Philanthropy Officer, you will support both the Head of Philanthropy and Director of Development in their work with individual donors, including undertaking prospect research, writing briefings and compelling reports, coordinating meetings and donor visits, and maintaining accurate donor records.
The role sits in the Philanthropy team of the Development Department and is managed by the Head of Philanthropy. You will work closely with colleagues across both the Development Department and the wider organisation.
Main duties
New Business
- Undertake prospect research across the spectrum of philanthropic income in collaboration with the Head of Philanthropy - including identification, due diligence, qualification, and creating briefings and outreach plans
- Work with the Head of Philanthropy to identify and cultivate a prospect pool of potential donors, looking at lapsed supporters, current low-level donors, stakeholder network mapping through the Board and Trustees, as well as philanthropists with an active interest in education/social mobility
- Work with the Head of Philanthropy and other colleagues to implement, promote, and maintain a low-level online giving campaign, including transition of our online giving capabilities to the Trust's website, and automated stewardship activation
- Support the Head of Philanthropy to lead the Sutton Trust's approach to alumni fundraising - working collaboratively with the Alumni team in the Programmes directorate to develop and deliver a compelling alumni fundraising campaign
- Support the Head of Philanthropy to devise and implement a compelling legacy campaign, driving sustainable future philanthropic income
- Work with colleagues across the Development team to identify, qualify, cultivate and secure prospects, using resources effectively where there are links between corporates, individuals, and trusts & foundations
Stewardship and Cultivation
- Manage the Trust's online fundraising platforms, such as JustGiving and CAF, to enable smooth processes and a high-quality experience for donors, ensuring new and existing donors are appropriately thanked and have inclination to support in the future
- Be responsible for managing and growing a portfolio of mid-level donors, providing excellent relationship management from cultivation to stewardship
- Be responsible for elements of the planning and delivery of meaningful engagement events for supporters of the Trust, supported by and working with the Head of Philanthropy and relevant colleagues
- Support the Director of Development and Head of Philanthropy to provide high-quality stewardship and management of the Development Board and Fellows
- Support the Head of Philanthropy to develop and deliver appropriate and high-quality stewardship journeys for segmented philanthropic giving, including producing compelling collateral, reporting, and communications that increase affinity and loyalty
- Be accountable for achieving individual agreed income targets, looking for opportunities to grow philanthropic income
- Support the Director of Development and Head of Philanthropy to ensure all record keeping and administration relating to philanthropic income is maintained, up-to-date, and processed in accordance with GDPR and Sutton Trust policies and procedures
Fundraising, Finance and Reporting
- Respond to queries from prospective and current donors in a warm, professional and timely manner, delivering high-quality stewardship and upholding the reputation of the Trust
- Support the Director of Development and Heads in the Development team to manage logistics of their roles - including support for booking meetings and travel, submitting expenses, and creating briefings
- Act as an ambassador for the Trust with external audiences, delivering presentations and providing expertise as required
- Work with colleagues to deliver impactful events to cultivate prospects and steward partners, with a focus on experience for individual supporters and prospects
- Work with colleagues across Development and Finance to ensure accurate forecasting, income tracking, and reporting for philanthropic income
- Ensure you appropriately follow policies and procedures on due diligence, Salesforce and data management, account management, stewardship, and reporting
- Stay up to date with philanthropy fundraising best practice and keep abreast of developments and opportunities within the wider fundraising space
- Other duties as necessary from time to time
Person Specification
Skills and experience:
- Experience building and managing relationships with individuals, ideally in a philanthropy team or other fundraising capacity, or in sales or other relevant professional capacity.
- Experience researching and prioritising information to drive decisions. Evidence of researching qualifying individuals, ideally to create a clear and prioritised propsect pipeline, is not essential but will help you to stand out.
- Experience working with or supporting colleagues across an organisation to make successful asks or secure a specific outcome. Evidence of making financial asks, ideally to secure major donors and cultivate new donors, is not essential, but will help you to stand out.
- Experience managing multiple priorities and tasks to successfully achieve project or other goals
- Excellent verbal and written communication, including the ability to write persuasive and engaging materials, and to communicate effectively with the aim of inspiring and encouraging giving
- First-class interpersonal skills - a natural relationship builder able to represent the Sutton Trust with confidence in a range of settings
- Strong analytical skills
- Knowledge and experience of the education and/or not-for-profit sector (desirable)
- Experience working with membership groups such as alumni, giving circles, implementing online-giving schemes and supporting legacy campaigns (desirable)
- Knowledge of the UK fundraising environment, including trends in philanthropy and the different giving mechanisms utilised by individual donors (desirable)
- Experienced at using Salesforce or other fundraising CRM software to accurately record funding relationships (desirable)
Competencies:
- Sympathetic to the aims of the Trust and our mission to increase social mobility
- High degree of initiative and the ability to take responsibility for a range of philanthropy fundraising activity
- Strong communicator, skilled at persuading others through writing and conversation
- Excellent attention to detail
- Able to multi-task and prioritise multiple funder relationships
- Able to work independently and as part of a team
Other
- Is eligible to work in the UK
Terms of Appointment
- Contract: Full-time, permanent
- Salary: £31,775-£35,000 per annum
- Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.
- Hours: The standard working hours are 9am to 5pm, Monday to Friday. This role is likely to also be required to attend events / meetings outside of normal working hours during weekday evenings and occasionally at weekends, in line with organisational policies.
- A DBS check may be required
Interviews
Applications should reach us by 9am on Monday 15th September, with first round interviews on Tuesday 23rd September, and second round interviews on Tuesday 30th September. Both interview rounds will be held at our London offices.
Safeguarding statement
The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.
Contextual recruitment
The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.
We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.
We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.
The client requests no contact from agencies or media sales.
Pay Benchmarking Expert [Interim - Approx. 6 Months]Job Title: Pay Benchmarking ExpertPay Band: A2Salary Range: £57,865 to £68,159 (equivalent daily contractor rate)Contract Type: Fixed-Term Contract until 27 March 2026Location: Central London / Hybrid
??? About the OrganisationThis role sits within a high-profile public sector organisation at the heart of UK governance. The Reward, Engagement and Compliance team leads strategic initiatives around pay, reward, and employee engagement, working closely with trade union partners. The team is responsible for developing policies that support organisational goals and for managing negotiations on pay and reward matters.
?? Role OverviewWe are seeking a skilled Pay Benchmarking Expert to support the development of a robust and sustainable pay flexibility framework. This role is critical to ensuring the organisation remains competitive in attracting and retaining talent for business-critical functions. The ideal candidate will bring deep expertise in market insights, compensation strategy, and data-driven decision-making.
?? Key Responsibilities
- Pay Benchmarking: Analyse external compensation data to identify market trends and ensure competitiveness in recruitment and retention.
- Salary Surveys & Reporting: Lead participation in annual salary surveys, analyse industry pay trends, and produce comprehensive reports.
- Pay Flexibility: Work with HR leaders to align salary structures and pay flexibilities with market standards and internal equity.
- Data Analysis: Use statistical tools to interpret pay data, uncover trends, and highlight areas for improvement.
- Compensation Strategy: Advise on salary bands, pay policies, and incentive schemes based on benchmarking insights.
- Stakeholder Engagement: Collaborate with HR, Finance, and senior leadership to communicate findings and support strategic decisions.
- Market Research: Stay informed on compensation trends, benchmarking tools, and best practices in reward strategy.
? Candidate Requirements
- Demonstrated experience in pay benchmarking, compensation analysis, or HR data analytics-preferably within the public sector.
- Strong understanding of UK compensation structures and relevant legislation, ideally including Government Profession Capability Frameworks (e.g., DDaT).
- Familiarity with benchmarking tools such as Brightmine, Mercer, or Willis Towers Watson.
- Advanced Excel skills (e.g., pivot tables, VLOOKUP) and proficiency with other analytics platforms.
- Exceptional attention to detail and analytical problem-solving skills.
What you'll get in return
Flexible working options available.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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Community Fundraising Lead
Job reference: REQ004480
£49,677 a year
London, E15 2GW / Hybrid working.
Permanent 35 hours a week
1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.
Together we will be unstoppable. For more information go to our website.
We are looking for an experienced community fundraiser to join Scope at an exciting time. This brand-new role will work across teams to develop our income from individuals, local groups, and businesses.
You will lead a team of two, helping them set clear goals and track progress. You will also make sure that our fundraisers and volunteers have a great experience, so they will want to keep supporting us in the future.
The role
As Community Fundraising Lead, you will play a central role in helping Scope achieve its mission to create a fairer society for disabled people. You will lead the strategic development and delivery of Scope's Community Fundraising programme, ensuring it is inclusive, impactful and aligned with our values.
You will:
· Develop and implement Scope's Community Fundraising strategy, identifying opportunities that reflect the diversity of local communities
· Lead and support a high performing team, fostering a culture of collaboration, learning and continuous improvement
· Build and nurture relationships with supporters, volunteers and stakeholders, ensuring everyone feels welcomed, respected and supported
· Monitor and report on fundraising performance, budgets and key milestones, helping to shape future plans and drive income growth
· Collaborate with colleagues across Scope to ensure fundraising activities are inclusive, accessible and aligned with our charitable goals
· Stay informed about sector trends and bring fresh, inclusive ideas to our fundraising approach
· Ensure all fundraising activity is compliant with relevant regulations and Scope's internal policies
You will report to the Head of Supporter Led Fundraising and work closely with teams across Fundraising, Brand and Marketing, Retail, Services and Strategy.
About you
We are looking for someone who:
· Has significant experience in fundraising and is passionate about engaging communities in meaningful and inclusive ways
· Is confident leading community fundraising programmes and teams, with strong organisational and project management skills
· Brings creativity and innovation to fundraising, with a commitment to continuous learning and improvement
· Communicates clearly and respectfully, and builds inclusive relationships with people from all backgrounds
· Understands the importance of accessibility, safeguarding and compliance in community fundraising
· Is confident managing budgets, analysing data and reporting on performance
· Enjoys working collaboratively and values different perspectives and lived experiences
We welcome applications from people with lived experience of disability and from all backgrounds.
We also ask you to share how you support Scope’s values and our goal of a fair and equal future for disabled people.
Our values are being pioneering, courageous, connected, open and fair
By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
If you require adjustments through your journey with us, please email us via our website.
Equality, Diversity and Inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We encourage people of colour and other underrepresented communities to apply and join Scope. We believe that this will bring new ideas and help us work better. We know that a variety of perspectives and viewpoints will greatly support the work we do and help us to reach all communities.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
· 27 days holiday plus bank holidays
· Flexible, hybrid and remote working options
· Pay progression at 6 months and 2 years
· Company pension
· Excellent training and career development
· Strong colleague networks across disability, race and LGBTQ+
· Discounted gym membership, cycle to work scheme and much more.
How to apply
To apply please visit our website via the link and apply online.
Application closing date: 17/09/2025
This is a rare opportunity to join a leading UK awarding organisation as Commercial Director – Digital, where you’ll drive sector strategy, influence national skills policy, and lead the development of qualifications that meet the evolving needs of the digital industry.
Benefits Package
- Salary: from £40,000 per annum, depending on experience
- Contract: Permanent
- Working pattern: Full-time, 40 hours per week
- Location: Hybrid and remote options available, office in South Yorkshire
- Other benefits:
- Generous holiday allowance
- Competitive pension scheme
- Professional development support
About the Role
As Commercial Director – Digital, you’ll lead the organisation’s digital sector strategy, identifying opportunities to develop qualifications and apprenticeship assessments that reflect the latest industry requirements. You’ll work closely with internal teams and external stakeholders to ensure the organisation’s offerings are relevant, impactful, and commercially successful.
Key Responsibilities
- Steer the digital sector strategy and identify growth opportunities
- Develop and promote qualifications and apprenticeship assessments
- Build strong relationships with employers, training providers, and industry bodies
- Collaborate with internal teams to ensure product relevance and compliance
- Influence national skills policy and respond to sector developments
- Drive commercial growth through strategic partnerships
Skills / Experience Required
- Experience in digital industry training design and / or delivery is ESSENTIAL
- Strong understanding of UK vocational education, qualifications, and apprenticeships
- Proven success in skills development and stakeholder engagement
- Commercially astute and passionate about digital skills development
- Experience in a senior business development or strategic role within the digital industry
- Excellent communication and influencing skills
To Apply
Please send your CV and a cover letter explaining your suitability for the role.
Interview Process One stage, in person (South Yorkshire office)
DeadlineApplications will be reviewed on a rolling basis, so please apply as soon as possible – this role will close when sufficient applications are received.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Womankind Worldwide are exclusively partnering with Robertson Bell in their search for a new Director of Finance, People & Culture to join their team on a permanent basis. Womankind Worldwide is a global women's rights organisation working in partnership with women's rights movements and organisations to transform the lives of women and girls.
Reporting into one of the Co-CEOs, the Director of Finance, People & Culture will lead Womankind’s finance, HR, and Resources functions while ensuring regulatory compliance across jurisdictions (UK and Kenya). You'll work closely with their Finance & Resources Committee and serve as Company Secretary, supporting their ambitious Strategy to 2030.You will also lead the people strategy that strengthens Womankind’s culture, enhances employee wellbeing, drives engagement, and aligns talent with their strategic goals.
The organisation:
Womankind Worldwide strengthen and support women’s movements in their focus countries in Africa and Asia, and take collective action at regional and global levels, to ensure women’s voices are heard, their rights are realised, and their lives are free from violence. Currently, Womankind has staff based in Kenya and the UK. They’re undertaking a strategic transformation to strengthen their impact through a grantmaking and partnership review, an updated business model and a strategic alignment process. Staff wellbeing - one of their core feminist principles - will remain central as they navigate this journey. These changes reflect their deep commitment towards a feminist future and will position them to provide more strategic support where it is most needed across their focus countries during these unprecedented times in the development sector.
The key duties of the Director of Finance, People & Culture are as follows:
- Lead strategic financial and HR planning in collaboration with Co-CEOs and Finance & Resources Committee
- Drive implementation of Strategy 2030 particularly those strategies pertaining to Womankind’s goals to value our team and decolonise our practice
- Support assessment of funding landscape and sustainable financing strategies
- Ensure effective 3-year rolling budgeting and planning cycles
- Line manage Finance, People & Culture team, provide coaching, supervision, and development support, whilst building team capacity through process improvement
- Oversee budgeting, forecasting, and reporting processes
- Lead annual audit and statutory accounts production in the UK and Kenya
- Act as Company Secretary to Board of Trustees
- Ensure consistent quality and delivery of all finance processes (internal and external)
- Strategic development and review of Human Resource management, policies and processes
- Shape and model a feminist, inclusive, and high-performing organisational culture that aligns with Womankind’s values
- Oversee design and implementation of a wellbeing strategy
- Lead on information technology, ensuring systems meet needs of the organisation
- Provide oversight of facilities in the UK and Kenya
The successful candidate will have:
- Qualification: A full, recognised accounting qualification
- Leadership: Proven track record delivering strategic plans as part of senior leadership team
- Experience: Significant experience leading Finance and HR functions
- International: Experience working across multiple jurisdictions
- Charity Sector: Understanding of charity governance, SORP accounting, and charity financing
- Management: Strong staff management and development experience
- Communication: Ability to explain complex financial matters to non-financial
- Governance: Experience working with and being accountable to Board of Trustees
- Values: Strong commitment to feminism, anti-racism, and social justice
This role can be based in either the UK or Kenya, with flexible hybrid working policies in place. The team are also open to considering candidates with strong experience on a 0.8 FTE basis.
Applications are open until Sunday 28th September, with first stage interviews due to take place the week commencing 6th October. CVs will be under continuous review in advance of this date and we reserve the right to close the advert early, so please submit your application today to make sure you don’t miss out!
Could this be your next role? We are looking for a new Head of Finance to lead financial strategy at scale and influence decisions at the highest level at one of the UK's most respected conservation charities.
Head of Finance
Reference: AUG20259208
Location: Flexible in UK – With regular Travel to HQ in Sandy, Bedfordshire
Contract: Permanent
Hours: Full-Time, 37.5 hours per week
Salary: £70,490.00 - £80,025.00 Per Annum
Benefits: Pension Scheme, Life Assurance, 26 days annual leave
This is an exciting opportunity for a finance leader reporting to the Director of Finance, who can balance strategic vision with operational delivery, ensuring the finance function operates with agility and remains fit for purpose, providing well-informed financial decisions, transparency that are aligned with effective corporate governance. Striking this balance will be key to your success as Head of Finance.
What's the role about?
You will be accountable for a functional specialism covering the main RSPB charity, its subsidiary companies, and connected entities. This high-impact role is responsible for leading the development and coordination, of our financial controls and compliance across the RSPB, providing detailed, insightful financial analysis that supports the delivery of the RSPB’s strategic objectives.
With income and expenditure of around £200m annually, and a new finance system covering financial operations and systems integrations, you will bring proven expertise in managing large volumes of transactions, managing financial controls, running audits, and dealing with complex tax and contracts issues, leading the Financial Operations, Financial Control and Finance systems teams.
You will be a finance professional who not only brings strong technical expertise and experience but also demonstrates a clear commitment to our values and a collaborative approach to leadership. You will have the credibility and emotional intelligence to influence, engage and build trusted relationships both across the organisation and with external partners.
Essential skills, knowledge and experience:
- Qualified accountant, with at least 5 years post qualified experience.
- Outstanding analytical skills to understand complex financial performance, see the underlying major issues and strong communication skills to convey this in a simple and powerful
- Excellent knowledge of financial standards ,UK GAAP (FRS102), IFRS.
- Proven leadership and people management skills, able to develop team members for high performance and build a positive culture
- Excellent written and verbal communication skills to present, influence and represent the functional specialism at all levels
- Collaboration skills to build partnerships, navigate politics and manage conflicts
- Business management skills to understand strategy, business functions and decision-making
- Ability to evaluate incomplete, complex and large volumes of financial information, to develop and consider a range of options and make a recommended course of action
- Proven ability to translate strategy into action, developing programmes, prioritising and leading change
- Highly competent user of Microsoft office in particular Excel
Desirable skills, knowledge and experience:
- Knowledge of the charity sector and the frameworks within which we work, including Charities Statement of Recommended Practice (SORP)
Additional Information:
- This role is home based with the requirement to regularly travel to our UKHQ in Sandy, Bedfordshire (expected to be once per month) plus occasional travel to other locations as required (overnight stays may be necessary).
Closing date: 23:59, Friday 19th September 2025
We are looking to conduct interviews for this position from week commencing 29th September 2025.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
This role will require completion of the standard pre-employment checks.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.
The RSPB is an equal opportunities employer. This role is exempt from the Rehabilitation of Offenders Act 1974.
As part of this application you will be asked to provide a copy of your CV and complete a short form. In the cover letter section of the form you will have the opportunity to explain how you meet the criteria set above. Contact us to discuss any additional support you may need to complete your application.
No agencies please.
The RSPB brings people together – people like you – to protect the things that matter to us all.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About KLS’ Future Foundations education team
Future Foundations is an education programme of Katherine Low Settlement. Since 2004, KLS’ Future Foundations education team of 10 part-time staff and over 100 volunteers, have supported young refugees and their families in Battersea and the London Borough of Wandsworth to thrive in their education. Through mentoring, family support, casework and homework clubs, we provide the tailored support each young person and their family (if they have one) needs to overcome the barriers to education they face at home and school.
Key Objectives for this Role
Working with the Lead Youth Worker you will:
Homework Clubs
•Collect up to date consent information for all young people joining Future Foundations
•Support with creating session plans for club nights
•Research and source necessary resources activities
•Support to plan and run engaging and fun activities/ongoing projects for the young people
•Use participatory methods to involve young people about Clubs
•Ensure children’s participation and encourage ownership of and responsibility for the Clubs
•Implement our behaviour management policy
•Liaise with families/carers to communicate information regarding Clubs and Mentoring
•Support with maintaining robust recording and monitoring systems (including registers) and ensure quotes, case studies and feedback are saved and stored
•Maintain, collect, edit and store documentation of activities, including photos, case studies and videos, for Newsletters, funding reports and other records
•Maintain excellent safeguarding practices
•Support whole team with making referrals to external partners and support agencies
•Support the Lead Youth Worker with running a weekly Youth Club for post-16 young people
•Support mentor coordinator with running early years mentoring sessions, when needed
•Work evenings and varied working hours
Trips and activities
•Work with the Lead Youth Worker and Community Learning Coordinator to develop an annual programme of activity and trips during school holidays
•Ensure that this is done in collaboration with our children, young people, their families and other KLS projects
•Assist with the summer programme development, organisation and delivery
Teamwork and reporting
•Work with Future Foundations team members to coordinate work, refer young people and/or parents/carers to our casework and advice team.
•Contribute to reports for trustees and funders and attend periodic meetings with funders
•Communicate well with other teams within KLS to provide a high-quality service to our members
Other Duties
•Participate in regular supervision and annual appraisals; help to identify your own job related development and training needs.
•Always work with anti-discriminatory, empowering practice, ensuring everyone is treated with dignity andrespect.
•Adhere to Katherine Low Settlement’s code of confidentiality, safeguarding and equal opportunities policies.
•Undertake your role in a professional manner and maintain a high-quality standard of work in accordance with the aims, values and ethos of KLS.
The above job description reflects the position at the time of writing; it is not intended to be a task list but indicates the general level of work involved. It is expected that duties will be reviewed and revised as required.
Person Specification
The following skills and experience are required for this post:
Essential
·Experience of working with refugee communities and/or children/young people and/or vulnerable groups ensuring that clients’ needs are at the forefront of service planning and delivery
·Excellent communicating skills (oral and written) with refugee young people, their families, staff and partner organisations
·Ability to motivate, support and encourage young people
·Ability to work as part of small team, whilst also working independently
·Personal attributes: hard working, organised, takes initiative, reliable, patient, high professional standards
·Knowledge of up-to-date best practice as regards safeguarding the welfare of children
·Excellent IT skills including MS Office suite and ability to use Internet, email and social media
·Committed to KLS’s mission, vision and values
·Passionate about social justice, education and championing the value of families from refugee communities
Desirable
·Experience of planning, delivery and reporting in a similar voluntary sector project (preferably with refugee communities)
·Experience and sensitivity working with young people who are affected by mental health issues and past trauma. Empathetic, non-judgmental and able to form supportive but boundaried relationships with young people
·Track record of managing volunteers
·A recognised teaching and/or youth work qualification
·Experience of monitoring and evaluating projects effectively and ensuring that they are consistently meeting needs and being able to demonstrate value to funders
·Aptitude for communicating in another language, particularly Somali, Farsi and/or Tigrinya
·Knowledge of Battersea / Wandsworth
We work to reduce poverty and isolation and bring the community together.

The client requests no contact from agencies or media sales.
About the role
This role builds on work that we have been doing for decades to support and empower LGBT people who have experienced sexual abuse or violence. Your work will enable LGBT people to feel supported, heard and empowered in the face of sexual abuse and violence, and pave the way to a safer future for our community.
You will be joining our advocacy and support team, supporting LGBT survivors across London. You will work directly with LGBT victims/survivors, offering them a space to talk and think through options, helping them plan what they want to do, and offering assistance in getting what they need from services. Your work will focus on needs specifically related to experiences of sexual abuse or violence, including issues such as attending a sexual assault referral centre (SARC), support with the criminal and civil justice process, providing support at court during trial, safety, and access to other services to enable survivors to cope and recover. You will be empathetic and thoughtful in your approach to understanding your clients’ needs, while remaining boundaried and mindful of self-care.
You will work with mainstream services to ensure the voices and experiences of LGBT survivors are represented in order to make change for our community at a local and national level. You will also work closely with key partner organisations by attending meetings and have the opportunity to take part in external work to ensure a joined-up approach among services working with LGBT people facing abuse and violence.
This post is only available to applicants from the LGBTQ community as permitted under the Equality Act 2010 as a Genuine Occupational Requirement.
Location: Galop’s offices are located in London. This role will be hybrid working, with both home working and working from the office.
Hours: Full Time (35 hours per week)
Contract: Until 31 March 2027 (extension subject to funding)
Reports to: Advocacy and Support Manager and Senior ISVA
Salary: £31,986.91- £36,728.54 (Including inner London weighting of £4,212.01)
Closing Date: Applications should be submitted by 10am on 25 September 2025
Interviews will be held on 3rd and 6th October 2025
This role is being recruited for on a rolling recruitment basis and as such we will be screening applications regularly and may invite candidates to interview before the closing date. If we fill this position as a result of our rolling recruitment process, we reserve the right to close this job advert before 25th Sept 2025.
REF-223660
Personal Assistant to CEO
Film and Media Charity
Permanent
London - a minimum of 4 days in the office near Barbican/Angel/Old Street and 1-day WFH per week
Full time, 35 hours per week, usual working hours 9-5pm
£30,000 - £35,000 per annum depending on experience
Excellent benefits
Charity People are delighted to be partnering with a national charity which supports to growth and innovation of the screen industry to recruit an experienced PA.
The charity invests in the skilled and inclusive workforce who are critical to the success of the screen sector, including UK film, TV, VFX, animation and games.
The Personal Assistant role is pivotal to the success of the charity and provides a high standard of administrative support and personal assistance to the CEO. You will also provide administrative support to the Interim Finance Director and Interim COO.
Key responsibilities include:
- Provide high level of confidential PA duties, administrative and project support to the CEO, Interim Finance Director and Interim Chief Operating Officer (COO) to enable the smooth and effective running of the charity
- Excellent and pro-active inbox and diary management whilst responding proactively to a range of organisational activities
- Act as a first point of contact for internal and external enquiries, handling sensitive and confidential matters with professionalism
- Functional lead in supporting the Interim Finance Director with Governance arrangements and assistance to both the Board of Directors and the Finance and Audit Committee, including minute-taking for their meetings and effective coordination of related tasks.
- Support office operations and events, including travel arrangements, staff socials, and general business support duties
- Provide holiday cover for office or HR support and administration roles
The PA will have proven experience in a similar PA/EA role within the charity sector, supporting executive-level leaders with excellent organisational, time management, and multitasking skills. You will demonstrate strong diary and email management abilities, accurate minute-taking for senior meetings, and proficiency across Microsoft Office, Outlook, PowerPoint and remote communication tools such as Zoom and Teams. Excellent interpersonal, written, and verbal communication skills are essential, along with discretion in handling confidential information and the ability to build strong relationships with stakeholders. Experience in event coordination, document management systems (e.g., SharePoint, OneDrive), and working in a fast-paced office environment is also required.
Desirably, the candidate may bring an interest in the screen sector, policy or education, experience with visual content tools like Canva, familiarity with AI tools, social media management, and the ability to provide basic tech troubleshooting. A calm, confident manner and experience working in a matrix environment would be advantageous.
This role is primarily office based (near Barbican) with 4 days a week in the office and 1 day a week from home. The core working hours are 9-5pm. Some very occasional evening or weekend working may be required but TOIL will be provided on those occasions.
How to apply
The application process is CV and tailored cover letter. For the Job Pack and person specification, and full details on how to apply, please share your CV via the link below and Jen D'Souza at Charity People will be in touch. The closing date is 12 noon on Wednesday 17 September. Early interest is encouraged. Interviews will take place in-person week commencing 22 September and week commencing 29 September. The successful candidate will be able to start in early October.
We want you to have every opportunity to demonstrate your skills, ability, and potential. Please inform Jen if you require any assistance or adjustment to help ensure the application process works for you.
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Help shape the future of England’s common land.
We’re the only charity in England dedicated to protecting and enhancing common land and supporting the tradition of sustainable pastoral commoning. Fresh from completing a landmark £3.1 million National Lottery project, we’re growing fast — and we’re looking for our first Operations Director to help us scale up our impact.
You’ll lead on operational strategy, build strong systems and processes, and make sure our small but talented team has what they need to deliver their best work. If you’re an experienced, adaptable leader who thrives in a small charity and cares about landscapes, heritage, and community, we’d love to hear from you.
Role: 0.8 FTE fixed 2 year contract extendable subject to funding.
Deadline for applications: Wednesday 24th September 2025.
Vist our website to apply and for further information
The client requests no contact from agencies or media sales.
Location: Much Hadham, Hertfordshire
Salary: £25,066 – £26,632 per annum (pro rata for part-time)
More than a job. A chance to be part of a child’s journey, helping them thrive in a safe, caring, and joyful environment.
About St Elizabeth’s Centre
St Elizabeth’s is a vibrant, values-led charity set in 60 acres of Hertfordshire countryside, supporting children, young people, and adults with complex needs including epilepsy and learning disabilities.
Our unique site includes a school, college, supported living for adults, children’s homes, and on-site therapies — all working together to create a safe, joyful and aspirational environment where every person is supported to live life to the full.
Whether it’s helping someone bake their first cake, swim their first length, or make their first friend, we celebrate every achievement — big or small.
About the Role
Are you a kind, patient, person and passionate about making a real difference in children’s lives? We’re looking for a dedicated Care and Support Workers to join our close-knit team supporting children with epilepsy and complex medical and developmental needs.
As a Care Support Worker, you’ll play a key role in empowering individuals across both our Children’s Homes (ages 5–19). You’ll build strong, respectful relationships and provide high-quality, person-centred support that helps people grow in confidence, develop skills, and discover joy in everyday experiences.
What you’ll do
- Support individuals in their personal care, wellbeing and day-to-day routines
- Encourage participation in daily life, education, community activities and fun experiences like swimming, shopping, baking, cinema trips and day outings
- Supporting children in school, play, and therapy activities, recording progress and achievements in line with care and safeguarding requirements.
- Work flexibly as part of a wider team including education staff, therapists, nurses and families
- Follow clear support plans and behaviour support strategies to promote safety and dignity at all times
What we’re looking for
- This is a rewarding opportunity for someone who is compassionate, committed, and ready to make a real difference.
- Someone with a genuine love for working with children.
- Calm, observant, and reliable – especially in high-pressure or emergency situations.
- Experience with epilepsy, learning disabilities, or complex needs is a plus (but full training will be provided).
- A great communicator who’s confident working with families and professionals.
- Flexibility to work mixed shifts (7am – 2:30pm/ 2:30pm – 9:45pm) and weekends.
Training and Support
Don’t worry if you don’t have experience in every area – we provide:
- Full induction and ongoing training with our knowledgeable Learning and Development Trainers, Nursing team and other professionals from across the service (including epilepsy awareness and emergency protocols) All completed in our dedicated Learning Zone!
- Opportunities for career progression into senior roles and recognised care qualifications (e.g. RQF Level 3 in Residential Childcare)
- A supportive and welcoming team environment
What we offer
We want you to feel your best so you can give your best. In return for your hard work, we offer:
- Full-time and part-time roles available
- Shift patterns: early (7:00am–2:30pm) and late (2:15pm–9:45pm)
- 25 days’ holiday bank holidays
- 20% uplift for weekend overtime
- Fully funded Diploma in Residential Childcare
- Free on-site parking and DBS
- Subsidised staff transport from Harlow, Bishop’s Stortford, Sawbridgeworth and Stanstead Abbotts
- Blue Light Card discounts and discounted gym membership at Manor of Groves
- Employee Assistance Programme and wellbeing platform
Important Information
Please note that our location is not on a public transport route, so access to your own vehicle or reliable transport is essential when working outside of the set shift patterns.
Apply Now
Visit our website to apply. Interviews are held on a rolling basis, so apply early to avoid missing out.
For questions, adjustments or access needs during the process, please contact us.
Inclusion & Safeguarding
We are proud to be a Disability Confident Employer and Investor in People. St Elizabeth’s is committed to creating an inclusive, welcoming and safe environment for all.
All roles are subject to an enhanced DBS check and satisfactory references. This role involves regulated activity; applying if barred from such activity is a criminal offence.
Live life to the full. Help others do the same.
Join us at St Elizabeth’s.
#INDCSW
REF-223 798
The Centre for Progressive Change is looking for a Safe Sick Pay Campaign Director that will be part of the newly formed Executive Team. This is an exciting time to be joining the campaign, as we capitalise on our successes so far and plan for our next big policy gain - increasing the rate of Statutory Sick Pay.
The Centre for Progressive Change (CPC) is an organisation that builds campaigns for national policy change in the UK. Our focus is on making progressive gains that improve the lives of low- and middle-income communities. We want the UK to be a place where everyone has the financial resources they need, where people are treated as equals and are free to be who they are without persecution, and where we look after our environment.
To achieve this vision, our mission is to build proactive campaigns for progressive legislative change, do research on what works when campaigning for national policy change and offer training and consultancy to support other organisations to build effective campaigns. Our campaigns use an inter-disciplinary approach including community organising, mobilising, advocacy, business engagement, campaign research and press work.
The Campaign Director will be in charge of our campaign for Safe Sick Pay, so that everyone has the Statutory Sick Pay they need. The Campaign Director will form the campaign strategy to see an increase in the rate of Statutory Sick Pay, fundraise to implement the strategy, hire campaign team members, support the team to implement the strategy, hold the key stakeholder relationships, drive the campaign, and deliver parts of the campaign where needed.
As a member of the Executive Team, the Campaign Director will be part of the team responsible for the strategy, structure, team, culture and finances of the organisation.
We run campaigns for national policy change on progressive issues.
The client requests no contact from agencies or media sales.
HR Administrator
Service: Human Resources
Salary: £24,206.00 FTE per annum
• If office-based, additionally, £3,827 Inner London Weighting FTE per annum
• If home-based, additionally, £480 home-based allowance FTE per annum
Location: Family Action Head Office, London (N1) with hybrid working
We are flexible on hours of work and where this work is done. The salary provided above is for 37 hours per week based in our London (N1) office with hybrid working. This role could also be done part-time or from home. If you would like to discuss further, contact details are below.
Hours: Full-time (37 hours per week).
We offer flexible working arrangements - please see below for more details.
Contract: Permanent
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and of-fer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
Having launched our new HR system (iTrent) last year, we are looking for a detail-oriented HR Administrator with a can-do attitude, good communication skills and a professional and friendly demeanour to maintain the system; in conjunction with a team of HR Administrators, this role will provide full administrative support to the HR team and give front-line advice on basic queries to staff and managers.
If you have great administrative and data entry skills, commitment to accuracy, a flexible approach and enthusiasm for developing a career in HR then this may be the role for you. The ability to use your own initiative to identify and complete tasks and suggest improvements will make you an ideal candidate, as will your common sense and patience.
Main Responsibilities:
- Supporting the HR Operations Lead and HR Systems and Operations Manager with updating and maintaining the HR system (iTrent), ensuring accurate and timely data entry by utilising effective and efficient systems and processes.
- Being the first point of contact for all HR related queries, via phone and email, advising managers and employees on basic queries and escalating more complex queries appropriately.
- Ensuring the HR Administration team’s regular processes are carried out within appropriate timescales and tasks are completed in a timely manner.
- To collate, administer and share relevant and accurate information for the monthly payroll process.
- To draft and issue accurate HR correspondence relating to the entire employee lifecycle, including leavers, contract changes, maternity, sickness and annual leave.
Main Requirements (for details check the job description and person specification):
- Demonstrable experience of administrative procedures requiring a high degree of accuracy and attention to detail.
- Competent using the full suite of Microsoft Office programmes to enhance efficiency in the undertaking of tasks.
- Excellent oral and written communication skills including the ability to write employment letters and contracts, policies, procedures and reports.
Benefits:
- An annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays.
- Up to 6% matched-pension contributions.
- Flexible working arrangements.
- Enhanced paid sick leave and paid family leave provisions.
- Eye care and winter flu jabs vouchers.
- Cycle to work scheme.
- Investing in your professional development with ongoing quality training and career development opportunities.
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
- Follow the link to our website and complete our digital application form
- Closing Date: Sunday 14th September 2025 at 23:59
Interviews are scheduled to take place from 22 to 25 September 2025 virtually, with slots throughout the working day and early/late slots available.
All appointments with Family Action are subject to satisfactory Safer Recruitment checks.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed inter-view scheme for disabled applicants who meet the minimum criteria for the role.
To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.




The client requests no contact from agencies or media sales.
This is a key role responsible for overseeing and managing the delivery and development of our Antifreeze programme. Alongside the daily management of staff and volunteers, this role is responsible for ensuring that the services provided are safe, best practice and compliant with all relevant policies and procedures.
As we seek to grow and reach more people, this role will play a vital role in undertaking strategic reviews of all current services and informing new service delivery and design. This will be undertaken in partnership with other service leads and working closely with senior leadership colleagues.
Please note: A requirement of the role is for the post-holder to be a practising Christian in accordance with the Equality Act 2010
Main duties:
· Oversight and delivery of all programme activities relating to Antifreeze including drop ins, one-to-one support, street outreach and faith-based activities.
· Establish and drive the overall strategic vision for the service in line with the operational plan and informed by the needs of the people the service exists for
· Lead the design and development of new services in line with client needs, resources, staffing and the strategic purpose of the team.
· Hold direct budget responsibility for day-to-day operations and in line with any specific funding requirements
· Be an active member of the Off the Fence leadership team
· Review and implement policies and procedures for safe service delivery
· Provide reports on key activity, outputs and impact in line with KPIs and other reporting requirements.
· Line manage the team of key workers, providing regular performance reviews, pastoral support and identifying training needs.
· Support with the recruitment and onboarding of new team members, including in-house training and supervision
· Ensuring that key workers have a good working knowledge of local services, referral routes, other agencies and when to highlight safeguarding concerns.
· Provide pastoral support for the team and volunteers in the service
· Lead Bible studies, prayer meetings for staff, volunteers and at external events as required
· Recruit, retain and manage volunteers in line with organisational policies and procedures
· Ensure safe and efficient delivery of services in line with health and safety, safeguarding, data protection and safe working practices.
· plan and maintain safe staffing ratios through effective resource allocation
· Design and delivery of projects/activities in line with fundraised income, including reporting and engaging with funders as required
· Build and establish key sector relationships across the city to enhance the team’s reach and impact in the community
· Oversight and pastoral responsibility for the faith-based activities delivered for and with clients
· Build and establish relationships with other providers who can meet the needs of our clients e.g. local health teams.
· Contribute to wider profile-raising activities of Off the Fence
· Review and implement policies and procedures for safe service delivery
· Have responsibility for the safe processing and storage of client data in line with data protection regulations and policies, including CRM.
· Regularly review the effectiveness, safety and efficiency of all services including drop-ins, one-to-one support and street outreach.
· Active membership of and attendance at local forums, groups and networks
Key attributes and experience required for the role:
· Proven experience in managing frontline services and staff teams (minimum 3 years in a supervisory/management role)
· Experience of delivering services in the housing and homelessness sector
· Strong knowledge of the legal and statutory framework for housing, benefits, employment. Ideally, knowledge of local services and support agencies.
· A passion for seeing people thrive and lives transformed – practically, emotionally and spiritually
· Strong alignment with the vision of Off the Fence, and a commitment to our organisational focus
· Strong understanding and application of safeguarding, data protection and health and safety policy.
· Experience in service design, service improvement and project management
· Experience in supporting people with complex and multiple needs, including substance abuse and severe mental health.
· Excellent organisational and time management skills
· High level of integrity, professionalism and confidentiality
· Ability to interpret policies, legislation and data effectively
· Proficient in Microsoft Office, and experience of CRM management
· A requirement of the role is for the post-holder to be a practising Christian in accordance with the Equality Act 2010
Vision and values
Off The Fence reaches out to break the cycle of poverty in Brighton & Hove, ensuring that no one is left behind. We believe in resisting poverty, empowering people, and restoring hope, and we work toward a future where social and spiritual poverty no longer exists.
By 1997, Off The Fence became a registered charity, allowing us to expand and tackle poverty in a deeper way, through compassion, excellence, unity, integrity, and a Christ-like approach to supporting the most vulnerable.
Poverty is complex—it’s not just about finances, but about housing, mental health, education, and belonging. To address these needs, Off The Fence now provides three core programmes, each offering a different form of practical and emotional support.
As poverty in Brighton & Hove has increased, so has our commitment. At the heart of our work is a belief that every person deserves dignity, hope, and the opportunity to rebuild their life.
The Antifreeze Programme exists to break the cycle of social and spiritual poverty amidst homelessness, providing tangible steps towards a permanent home and long-term stability. Since 1998, Antifreeze has been a safe and warm space for members, offering faith-based, practical support services that restore dignity and hope.
At our Day Centre, we provide hygiene facilities (showers & laundry), medical drop-ins, and essential survival provisions to meet immediate needs. Through 1-to-1 sessions, we support members with housing applications, benefits, and financial stability, while goal-based workshops equip them with skills to attain permanent homes and ethical employment. Our discipleship sessions encourage an advanced understanding of the Christian faith, offering fellowship and spiritual growth. To address digital poverty, we offer computer access for job searches and reconnecting with loved ones.
Beyond practical support, Antifreeze fosters healthy community relationships, improves mental health awareness, and helps members move toward ethical employment, reduced reliance on substances, and a forever home.
As a Christian organisation we seek to live and work by our values:
·Christ-like: we desire the best for others (Col 1:27, 1 John 3:16)
·Excellence: we aim for outstanding quality (1 Cor 12:31, Phil 4:8)
·Unity: we achieve more together (Ps 133, Eph 4:3)
·Compassion: we care for those who are suffering (Col 3:12, Matt 9:35)
·Integrity: we do what is right (Prov 10:9, Titus 2:7-8)
Working at Off the Fence
We are a small but highly dedicated team, passionate about seeing transformation across Brighton and Hove. Off the Fence employees are entitled to:
- 25 days annual leave (pro rata) plus bank holidays, with extra days added for long service
- Up to 5 days of mission leave (pro rata)
- 7% employer pension contributions
Notes for applicants
If you’re applying for this role, we ask that you submit your CV and a cover letter. In your cover letter please outline how your skills and experience align with the requirements of this role, as well as explaining why you want to be a part of Off the Fence.
If you’re applying for this role, we ask that you submit your CV and a cover letter. In your cover letter please outline how your skills and experience align with the requirements of this role, as well as explaining why you want to be a part of Off the Fence.
Tackling social and spiritual poverty across Brighton and Hove
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Position Title: Helpline Advisor
Reports To: Helpline Supervisor
Salary: £27,000 (0.5 FTE)
Hours: 20 hours/week (including 3 shifts/week, 5 hours each)
Contract: Part-time, initial 12-month contract (renewable)
Location: Office-based (London) – some evening/weekend work required
Role Purpose:
The Helpline Advisor will be the first point of contact for individuals reporting incidents of anti-Muslim hate. The role requires delivering empathetic, confidential, and high-quality support to callers, as well as accurately recording reports and ensuring all relevant procedures are followed.
Helpline Advisors will support service users via multiple channels—phone, email, SMS, online chat and web form, by listening actively, offering appropriate information, and making referrals to specialist services where required. They will work closely with the Helpline Supervisor and participate in debriefs and reflective practice after each shift or reported incident.
Advisors will also play an important role in ensuring accurate data capture, safeguarding procedures, and upholding the values of compassion, non-judgement, and confidentiality.
Role Responsibilities:
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Answer incoming calls from victims of hate crime with empathy and professionalism.
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Provide support to service users using a variety of methods, including telephone, email, SMS, online chat, online forms, and other written reports.
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Provide clear, appropriate advice, support, and information to service users, using a non-judgemental and person-centred approach.
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Keep accurate, detailed electronic records of each contact, including advice given, support offered, and agreed referrals.
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Understand when it is necessary to seek support from more experienced colleagues or external agencies and take appropriate action.
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Make referrals to other agencies when necessary, including child and adult protection concerns, on the advice of senior staff.
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Maintain strict confidentiality in accordance with data protection and safeguarding policies.
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Engage sensitively with individuals from diverse backgrounds, including those who may be distressed, traumatised, or in crisis (trauma-informed approach)
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Participate in supervision, debriefs, team meetings, and reflective practice sessions.
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Participate in training and professional development to stay informed of relevant legislation, policies, and best practices.
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Contribute to service evaluation and team-wide improvements.
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Work as part of a small, supportive team.
Person Specification:
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Experience in helpline, support work, or similar client-facing roles.
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Understanding of hate crime and its impacts, particularly on Muslim communities.
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Excellent listening, communication, and note-taking skills.
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Ability to manage emotional content and maintain professional boundaries.
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Strong understanding and knowledge of anti-Muslim hatred and Islamophobia.
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Excellent understanding of British Muslim communities, their diversity, and everyday practices.
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Ability to work independently and manage time effectively in a remote/hybrid setting.
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Experience working with marginalised communities or individuals affected by discrimination or trauma is an asset.
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Familiarity with call-handling software or CRMs (e.g., RingCentral, Zoho) is desirable but not necessary.
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Commitment to the values of equality, diversity, and inclusion.
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Strong commitment to inclusion, ensuring that individuals from all backgrounds feel heard, respected, and supported. This includes working sensitively with people of all faiths and none, and with diverse identities, including LGBTQ+ individuals, queer Muslims, Muslims from minority sects, and other marginalised or intersectional communities.
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Enhanced DBS check required (to be obtained on your behalf if your application is successful).
Note: This job description is not exhaustive and may be subject to review and amendment from time to time in line with organisational needs. As the helpline opening hours extend then there is potential for the working hours and timings to change or increase.
Applications are being accepted on a rolling basis until the role is filled with a suitable candidate, with the aim of appointing someone by early September/ October. Applicants are responsible for ensuring they have the legal right to work in the UK and will be required to provide ID and verification if shortlisted.