Senior Membership Manager Jobs

*Please be aware that we are currently advertising this role as Membership Operations Team Supervisor on external job boards, to help us target the right applicants. However, internally and on the RCR Website, this role is known as Membership Operations Team Leader.*

We are looking for a dynamic and collaborative Membership Operations Team Leader who is passionate about membership operations and looking for a rewarding supervisory opportunity. 

The Royal College of Radiologists (RCR) is a membership organisation dedicated to supporting our members to improve the standard of medical practice across the fields of radiology and oncology. Members are the lifeblood of the RCR and we’re seeking a Membership Operations Team Leader that will ensure member’s interactions with us are seamless, easy and professional.

As the team lead you play a critical role in supporting the high-performing Operations team through day-to-day supervision to meet service-level agreements and deadlines. You’ll ensure the smooth functioning of our membership processes, act as the first point of contact for queries from the team and provide an excellent service to our members, doing your part to contribute to the overall success of the RCR.

If you are a team player with solid supervisory skills who is results driven, proactive and inspired by the mission of the RCR this could be the role for you.

What you’ll do:

• Coordinate and deliver the members’ annual renewal processes and manage communications channels and copy.
• Manage the member life cycle and regularly review operational processes, policies and practices, with oversight from the Membership Operations Manager.
• Supervise the Operations Team in line with goals and objectives agreed by the Operations Manager, providing motivation, coaching and direction on a day-to-day basis.
• Be the point of contact to assist and support members of the Operations Team in relation to member escalations and queries.
• Work closely with the Operations Manager to manage and plan current and future workload to ensure the team meets deadlines, provides an exceptional service and reaches service level agreements (SLAs).
• Develop comprehensive and presentable reports to support data-led decision making, renewals tracking, KPI targets or to provide insights.
• Management of budget lines assigned to operational activities to ensure favourable terms are achieved.

What you’ll need:

• Knowledge of membership systems and procedures.
• Experience of managing a high degree of administration processes efficiently.
• Knowledge and experience of using a database and managing data quality.
• Experience in prioritising, planning and managing various different tasks/workloads in order to achieve personal and team targets.
• Demonstrable experience of supervising a team to work effectively and consistently to achieve departmental and individual targets.
• Strong interpersonal and customer service skills.
• Clear and analytical thinker with the ability to exercise sound initiative, judgement and discretion.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (40% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

If this sounds like the opportunity for you please find out more about the Membership Operations Team Leader role, the RCR and instructions on how to apply in the candidate pack.

Location: Bristol with some Remote working

Salary: (Grade 5) £42,750 per annum

Length of contract: Permanent

Hours per week: 37

Closing date: 27th May 2024

Interviews: 14th June 2024

Who are Women’s Aid?

Women’s Aid is the national charity working to end domestic abuse against women and children. We are a federation of over 170 organisations which provide just under 300 local lifesaving services to women and children across England. For almost 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse. 

Purpose of the post  

The post holder will oversee the day-to-day development and operational management of Women’s Aid Direct Services and be responsible for leading on service planning, delivery, impact monitoring, quality assurance and evaluation. You will be responsible for managing senior support workers and indirectly, support workers, bank staff and volunteers.

Key duties and responsibilities of the Manager of Direct Services:

• Assist the Head of Services in developing, implementing, and reporting on a strategic and operational plan for the direct services.
• Ensure the development and implementation of effective policies and procedures for all direct services.
• Assist with the development and maintenance of an equality framework and ensure the provision of direct services against agreed standards.
• Ensure the management, supervision, appraisal, and development of senior staff in the department, and other staff as required to ensure delivery of high-quality services in accordance with best practise.
• Assist with the recruitment and training of all direct services staff and volunteers.
• Ensure effective cover of Direct Services, co-ordinating the rota and shift patterns, contributing to on call shift cover 
• Responsible for safeguarding management and oversight/decision making in the need for emergency intervention.
• Ensure compliance with relevant legislative requirements including safeguarding, GDPR, working time directives and relevant others 
• Work closely with managers and practitioners to ensure the consistent delivery of a high quality, functioning and efficient service.
• Identifying areas to actively promote equality, diversity, and inclusion throughout direct services 
• Work closely with the Head of Service and the Senior Support Workers to identify and respond to opportunities for income generation and participate in Business Development and Fund Raising as a subject expert.
• Liase with internal teams and external agencies to communicate the impact of direct services and potential actions to increase awareness of services.

What we are looking for in our Manager of Direct Services:

• Experience of direct work with survivors and their children who have experience of domestic violence or other forms of abuse.
• Demonstrable understanding of safeguarding issues and the management of risk.
• Experience of managing staff /volunteers including recruitment, training, supervision, and performance management. 
• Knowledge of safeguarding issues relating to working with domestic abuse survivors and children.
• Good working knowledge of GDPR (General Data Protection Regulation).
• Knowledge of the rights and options available to women and their children living with and fleeing domestic violence, including knowledge of relevant legislation. 
• A good understanding of the impact of domestic violence or other forms of violence on women and children.
• Knowledge of refuge provision and the range of services available for survivors and children affected by abuse provided across England and Wales. 
• Ability to lead and motivate a team to deliver high quality services.
• Education to a level that ensures a competent standard of literacy, numeracy, and analysis of complex information

Benefits of joining us as our Manager of Direct Services include:

• Generous Annual Leave: 25 days + 2 Company Holidays + 8 UK Bank Holidays, with an extra 1 day per year after 1 year of service, up to a maximum of 5 additional days.  
• Valuable Pension Benefits: a generous 7% employer contribution.
• Flexible Working: remote working, a generous TOIL scheme, and family-friendly policies
• Wellness and Support: including a cycle to work scheme, free optician check-ups, annual flu vaccines, access to a 24-hour employee assistance counselling helpline, a ‘Headspace’ app for mindfulness, and ‘Reflective Practice’ sessions.
• Making a genuine difference, in a rewarding role where your work will directly result in helping Women’s Aid to be able to provide lifesaving services for women and children across England.

How to apply?

• Please submit your CV and a Cover Letter. Your Cover Letter should be no more than 2 pages long and should include a summary of your reasons for applying for the position. You should also include details of how your skills, behaviours and experience meet those necessary for the role, as listed in the Job Description and Person Specification. 
• Please ensure that you also complete the EDI form and send all completed paperwork to the recruitment email address (Please clearly mark your name and the role title in the subject line of your email).   

NB:

• Women only need apply under schedule 9 (Part 1) of the Equality Act 2010
• If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants. 
• We reserve the right to close a recruitment campaign earlier than the advertised closing date if a high volume of responses are received. 
• All posts, including remote posts, must be based in the UK.
• Women’s Aid is committed to quality, equality, and valuing diversity. Applications are particularly welcome from Black and minoritised women. 
• We are a Disability Confident employer. 
• Please read our Single Sex Statement here: Women's Aid: Single sex services statement - Women’s Aid 

We are looking for an enthusiastic and experienced Project Manager with drive, intellectual curiosity, and excellent communication skills to join our small but dynamic Programme Management Office (PMO). The Project Manager will co-ordinate delivery of a small portfolio of projects within the Agile framework and will need to overcome challenges, escalate issues and risks and drive momentum. The role holder will need to be prepared to ‘roll up their sleeves’ and get stuck in!

The role holder will also support the Head of PMO and Operations Optimisation with PMO management, including timely, high-quality reporting (internally and to trustees) and tracking key performance indicators.

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:
Active membership of local church congregation.
An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

ABOUT THE ROLE

We are hiring an established Deputy Manager looking to progress and utilise their own skills and experience to make meaningful change. The successful candidate will be responsible for leading a cluster of services and teams. Our services support homeless adults with complex and enduring needs. We are looking for a motivated, energetic and dynamic professional who is passionate about providing exceptional support to residents and team members.

You will have overall responsibility of your service and team, aiming to deliver a high quality, trauma informed service to your residents. Your role is to ensure full contract and regulatory compliance whilst being a role model/leader for your team to achieve KPI's and other requirements as per the service needs.

Shift/Working pattern: 37.5 hours a week in service Monday to Friday 9am to 5pm, you may also be required to work outside these hours as per the service requirements and needs. You will also take part in our on call service. You will be based across various services covering the Royal Borough of Kensington and Chelsea (RBKC) area.

ABOUT THE SERVICE

Our services provide 154 units of accommodation to people experiencing homelessness and have complex needs. The services are 24 hour supported accommodation sites. 

ABOUT YOU

We are an organisation which embraces differences and encourage our staff to bring their professional but authentic selves to work! We're looking for someone who is driven to provide high quality, effective, and person centred support to staff, colleagues, residents and participants, someone who thrives working in a team but can also work independently using their own initiative! You need to be confident in leading a motivating a team, being able to be proactive and adaptable and maintain a high morale within the service. We look for compassionate, supportive and empowering leaders who are comfortable working in a fast-paced and constantly changing environment! If this sounds like you, take a look at our full JDPS and apply now!

Benefits, including Non-Contractual Perks

• 25 days annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• Be part of a person-centred organisation! 

If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!

OVERVIEW OF KEY RESPONSIBILITIES

Line Management and Leadership

• Provide high quality support, leadership and line management to staff, offer guidance, support, and advice to the team and support them to perform to the best of their abilities.
• Provide leadership and management throughout the full employee lifecycle.
• Hold regular one to ones and team meetings to support effective teamwork and communication. Facilitate a culture where constructive challenge is welcomed.
• Proactively embed a culture of learning, development, reflection, and evaluation in a psychologically informed environment.

Service Delivery

• Support the Service Manager with the overall day-to-day operational delivery of your service, working directly with your team, colleagues, residents and participants, as well as other stakeholders to provide a high-quality, holistic service which meets the needs of our residents.
• Support the Service Manager to ensure service responsibilities and requirements are carried out effectively. This includes but is not limited to; welfare checks, risk assessments, support sessions, safeguarding checks, training and development, and other responsibilities required for effective service delivery.
• Support team to carry out their day to day duties and responsibilities, offer guidance and support as necessary. 
• Work proactively alongside the Service Manager to ensure the service and team meet and exceed Key Performance Indicators, and work in line with professional codes of conduct.
• Empower residents and participants to make decisions to take control over their lives, by creating an enabling environment.
• Be part of the operational on-call Rota for providing out-of-hours support across the operations directorate.

Risk Management

• Follow relevant risk assessment and management procedures, share relevant information with others as necessary.
• Ensure all case recording and information is accurately recorded in a timely manner, ensuring confidentiality and GDPR.
• Alongside the Service Manager, champion, and act as a point of reference for safeguarding concerns within the service(s). Ensure all staff attend relevant safeguarding and training and use knowledge to coach and advise the team.

Property and Housing Management

• Ensure the accommodation in which residents live is clean and maintained to a high standard
• Ensure all repairs and maintenance issues are correctly reported and managed through to completion.
• Ensure a provision of high quality housing management service is provided to residents. 

Financial Management

• Support the Service Manager in managing the service budget and review monthly management accounts: Set budgets and ensure resources are maximised.
• Promote effective cost control mechanisms and other financial activities.
• Maintain financial management within the service.

Other

• Some of what else is included: Contract management and Internal auditing, admin, and general other duties as required. 

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. Please refer to the JDPS attached for more information.

KEY CRITERIA

What we are looking for:

• Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours
• Experience of working with and engaging with diverse groups of people from varying backgrounds
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software.
• Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
• Understanding of Housing Management, including voids and evictions

What we would like, but not essential:

• Previous experience in people management and development
• Understanding, knowledge, and/or practical application of key legislation – Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

WORKING FOR US

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Our Values

Ambition – Eager to succeed and to accomplish as much as possible for our people

Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential

Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff

Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

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We are looking for a dynamic Senior Analyst to manage and deliver information, data, and analysis to help Youth Futures build evidence for impact.

You will work with the Head of Evaluation (Data Lead) and Principal Economist to support the design, delivery and management of data systems, and conduct analysis and research.  You will be responsible for ensuring evaluation data is in the correct format for uploading to the Secure Research Service. You will also use your analytical expertise to extract insights from data, identify trends, and liaise with policy and communication teams for external use. You will also support YFF's evaluation team in scoping opportunities for new evaluations, and critically review evaluation proposals to ensure designs are high quality and cost effective and that the most suitable evaluators are commissioned, Finally, this is also an opportunity to work on data visualisation projects to ensure the data and analysis is linked correctly and efficiently. This is an opportunity for an analyst with excellent analysis and data skills to work for a busy I&E directorate. 

This is an exciting opportunity to work directly with two teams in the Impact and Evidence Directorate. A part of the role will also be working with other teams, such as policy and communications, to translate complex analysis and evaluation findings into accessible, user-centred outputs and briefings for internal and external use.

This role can be based at any of our hubs located in London, Birmingham or Leeds.  We currently operate a hybrid model of two-days per week in the office and three-days from home.

For more information, please visit our website.

The young people we aim to serve – and the challenges they face - are all unique. We are looking to build a team that reflects this diversity. Our commitment to inclusion across race, gender, age, class, religion, identity, and experience forms the cornerstone of our work. We are an equal opportunities, Living Wage and Disability Confident employer and encourage applications from a diverse range of backgrounds representative of our communities.  We offer a welcoming and inclusive workplace, where employees are encouraged to have a voice.

Homeless Link is the national membership charity for frontline homelessness agencies and the wider housing with health, care and support sector in England. With more than 800 members, we work to improve services and campaign for policy change that will help end homelessness and ensure that everyone has a place to call home and the support they need to keep it. 

As a learning and development specialist, working as part of our Member Services Team, you will be responsible for leading the growth, advancement and sales of our learning and development offer.  This includes specialist training and coaching services that we run commercially to help staff working in homelessness to focus on their personal development or unlock change. Through these services we want to help create a high performing homelessness workforce who have the skills, knowledge and behaviours to provide professional and consistent support to people experiencing homelessness. 

The successful candidate will have experience of developing and implementing learning strategies and programmes along with project development & management skills.  A knowledge of homelessness or supported housing sector is desirable but not essential.

You can find more information about the role in our Recruitment Pack along with details on how to apply.

Homeless Link is based in London, but the post is flexible and home working will be accepted.  We are actively seeking to increase diversity within our organisation and would greatly welcome applications from people with lived experience of homelessness, from a black or minority ethnic background and/or with a disability. 

Over the coming months we’ll be expanding our range of Scope energy support services to deliver meaningful change and equality for disabled people who are experiencing fuel poverty.

To help us achieve this, we’re looking for an experienced marketing specialist to develop and implement multi-channel marketing campaigns to reach our key audiences.

Location: Here East or another Scope office with flexibility to work from the office and from home. 

Fixed term 2 years, 35 hours a week

The role
In this role you will:

• Provide integrated marketing expertise and lead on strategy development and implementation to drive customers to Scope energy support services. You’ll ensure multi-channel marketing campaigns:

1.  Are delivered on time
2.  Within budget
3.  Meet objectives
4.  Elevate our brand

• Support our internal creative teams to deliver end-to-end campaigns, and efficiently project manage and prioritise work. You’ll also support on monthly evaluation reporting and manage agencies and freelancers.
• Take proactive ownership of the marketing for this stream of work, planning the next moves based on insight and communicating future direction with all key stakeholders.
• Be an accessibility champion – ensuring everything we do is inclusive and accessible to all of our audiences.

For more information about the role’s responsibilities, and the skills and experience required please use the Apply button to go to the full job description on the Scope website. 

About you

We are looking for someone who enjoys building cross-organisational relationships and is comfortable negotiating and influencing.

To be successful in this role you will need:

• Strong marketing experience with a record of developing multichannel marketing strategies and an excellent understanding of digital marketing planning, optimisation and execution.
• Knowledge of the consumer energy market and experience of driving inbound activity to an energy support or consumer service provider. Experience from other sectors is also welcome.
• Solid experience of project management in a complex environment.

Please make sure you explain in your application, with examples, how you can meet these important skills.

We ask you to show an appreciation of Scope’s values and our ambition of an equal future for disabled people. 

Our values are being pioneering, courageous, connected, open and fair

By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.

Equality, diversity and inclusion

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

• 27 days holiday plus Bank Holidays
• Flexible, hybrid and remote working options
• Pay progression at 6 months and 2 years
• Company pension 
• Excellent training and career development 
• Strong colleague networks across disability, race and LGBTQ+
• Discounted gym membership, cycle to work scheme and much more.

If you want to become a Disability Gamechanger, we'd love to hear from you.
Click the apply button to create an account and complete your application form. 

The National Literacy Trust empowers children, young people and adults from disadvantaged communities with the literacy skills they need to succeed. Their research makes them the leading authority on literacy and drives all their work.

There has never been a more exciting time to join, with an ambitious Director of Fundraising focused on growth, a CEO brimming with ideas and energy, a compelling and unique case for support, and the whole organisation united behind fundraising.

The Corporate Partnerships team has seen impressive success over recent years with the team now bringing in more than £4 million annually from a range of partners including Chase Bank, Lancôme, KPMG, McDonald’s, Morrisons, Bloomberg and WHSmith.

We’re seeking a skilled corporate fundraiser to lead on a portfolio of significant, strategic partners on a maternity cover contract. You will deliver a high level of stewardship to grow and develop existing relationships, line manage a Corporate Partnerships Manager, and contribute to the development of the corporate partnership strategy.

As Senior Corporate Partnerships Manager, you will: 

• Manage a diverse portfolio of corporate partners at the six-figure+ level, ensuring effective stewardship to strengthen engagement and drive incremental income
• Play a key role in developing the corporate partnership strategy, and contribute to budget planning in collaboration with the Head of Partnerships
• Research, write and pitch compelling funding proposals to renew and uplift existing partnerships, meeting agreed targets and working closely with colleagues across the organisation
• Provide management, support and guidance to the Corporate Partnerships Manager

Ideal skills and experience: 

• Demonstrable experience in managing six-figure+ corporate partnerships in the not-for-profit sector
• Expertise in leading on multi-faceted partnerships, including strategic partnerships
• Experience working with partners across retail and financial services is desirable
• A strategic mindset and ability to think creatively about corporate partnerships, identifying opportunities for uplift and increased engagement among existing partners, fostering a strong sense of connection to the organisation’s mission
• Ability to lead, motivate and develop direct reports, including setting priorities and goals that are achievable, aspirational and inspiring

Benefits include: 

• 39 days of annual leave per year (pro rata for part-time staff), made up of 28 days’ annual leave plus bank holidays and office closure from Christmas Day to New Year’s Day inclusive
• 8% employer pension contribution
• Enhanced maternity, adoption and shared parental leave and pay policy – after 1 year of service, employees are entitled to 12 weeks on half pay in additional to statutory entitlements, with two weeks of paternity leave at full pay (subject to qualifying criteria)
• Employee assistance programme
• Shopping and leisure venue discounts
• Discounted gym membership, dental plans and health assessments

All our teams play a vital role in supporting Battersea’s mission. Whether that’s on the front line, providing direct care to our animals, or behind the scenes in our office roles. Our IT department is responsible for providing IT business support and services that align with our organisational needs.

We now have a permanent opportunity for a Senior Cloud Administrator to provide 3rd level project and helpdesk support, acting as an escalation point for the support team. This opportunity is integral to providing consistent IT support across all three of our centres.

In this role you will ensure our internal physical and virtual server and network is maintained for 7 day a week operation. Your focus will be on infrastructure, and you will work across all six of our business applications. This offers you diversity in your work and the opportunity to work on technically complex challenges.

Joining a team of 10, you will be collectively supporting a user basis of around 700. The support requests will invite you to use your entire skill set and provide opportunities for continued development.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 2nd June 2024
Interview date(s): TBC

For full details, please download our recruitment pack.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Job title: Senior public affairs and policy manager

Contract type: Permanent

Salary: Grade 6, £49,550 - £51,000 (depending on experience) 

Location: London

Working arrangements: Full time, 35 hours per week. Hybrid working, with a minimum of 6 days per month in the office (the policy and campaigns team tends to come into the office on Tuesdays and Wednesdays).

This is an exciting opportunity to join the Royal College of Physicians at a crucial time. The RCP is the oldest medical royal college representing doctors in over 30 specialties from cardiology and gastroenterology to geriatric and respiratory medicine.

The senior public affairs and policy manager will help us to understand the key policy issues in health and healthcare and lead our influencing work, developing the RCP’s networks, particularly in parliament and government.

You will help manage and oversee a portfolio of high-profile work across a range of topics, proactively identifying opportunities for the RCP to influence the agenda and working with RCP fellows and members to shape and progress our campaigns. You will lead and manage our public affairs work, contributing your expertise to design and lead influencing strategies, campaign planning and policy development for a range of issues.

You will have demonstrable experience of developing and delivering successful influencing strategies, using a range of parliamentary influencing tactics to achieve policy change. You will be as comfortable speaking to parliamentarians and briefing senior leaders for meetings as you are writing consultation responses and policy briefings. You will be able to engage with the policy detail, while appreciating the bigger political picture and our place in it.

You will lead and manage the organisation’s stakeholder engagement to uphold our position as a leading health and care organisation. Central to that will be maintaining a network of contacts across the sector, in parliament, including political advisers, and the civil service. You will work with the president and senior officers to develop policy positions and advocate for them to external stakeholders within UK Government, Parliament and the wider health and care sector.

You will maintain a keen awareness of developments in the external landscape and make recommendations for how to evolve and progress our campaign messaging and policy positioning in response. Working closely with media colleagues, you will help to develop our voice with communications approaches that ensure high impact for our policy and campaigns work, including the Inequalities in Health Alliance. You will help us to analyse and interpret complex information to aid understanding and decision making and develop lines to take, draft public statements and media comments and brief senior officers and staff. 

The policy and campaigns team – and the wider communications, policy and research directorate - is a fast paced, collaborative and innovative environment. We value the opinions and ideas of every team member and actively seek their contributions. You will help us set our objectives and improve the ways we work.

Purpose and scope

Key responsibilities

• Maintaining a keen awareness of issues within the health sector, politics and the media in order to advise senior officers and staff; identify opportunities for influencing and policy development; provide support and advice to RCP boards and committees; and inform other RCP activities as appropriate. 
• Working proactively to identify opportunities for parliamentary engagement, working with the media team to ensure relevant issues are highlighted to the media. 
• Developing proactive and reactive policy positions on high-profile issues relating to the RCP’s work as required, working in partnership with senior officers, RCP members, communications colleagues and other staff and organisations.   
• Building and owning relationships with sector stakeholders, Parliamentarians, their staff and civil servants, arms-length bodies and other organisations relevant to the RCP’s policy and campaigns aims.  
• Preparing senior officers and staff for stakeholder meetings, supporting them in those meetings and yourself representing the RCP at meetings and events. 
• Working flexibly and proactively without close supervision, undertaking a range of work such as writing briefings, letters, policy positions and consultation responses. 
• Working with the media team to develop our voice with communications approaches that ensure high impact for our influencing and campaigns work. 
• Supporting the RCP’s Inequalities in Health Alliance.  
• Managing an adviser and developing them to the best of their ability. 
• Any other duties commensurate with your post, including deputising for the head of policy and campaigns and director of communications, policy and research, and managing your team’s budget. 

About you

You will

• have a strong background in public affairs, policy development and effective influencing 
• have significant experience of developing and delivering successful influencing campaigns and having used a range of public affairs tactics, including media, to achieve policy change 
• have significant experience of the policy development process and understanding of how to influence national and/or arms-length body policy processes.  
• have excellent writing skills and experience of producing briefings, consultation responses and other communications on behalf of an organisation and senior people 
• have strong experience of giving advice to senior people, getting buy-in for your ideas and influencing opinion internally 
• have strong experience of successfully managing competing views, priorities and interests to achieve your aims.  
• be able to quickly develop positive and effective working relationships with a diverse range of people, including those at senior level
• have experience of successfully managing high profile issues, relationships and events 
• act on your own initiative to develop new work, proposing reasonable and realistic solutions 
• understand the importance of and be committed to involving a diverse range of organisations and people in developing and delivering campaigns. 

You may have experience of

• health and/or social care policy
• communications management
• working in a membership organisation and involving members in advocacy
• people management
• budget management.

For more information about the role please view the job description and person specification.

Our benefits

Working at the RCP comes with lots of benefits designed to ensure that you feel valued and supported in your role. The benefits we offer include:

• 29 days holiday per annum, plus bank holidays
• group personal pension plan with 7% employer contribution
• interest-free season ticket loan 
• life assurance
• annual pay award 
• flexible working hours
• employee assistance programme – 24/7 advice and support for any work-related issues as well as any problems affecting your home life
• occupational health team – includes employment and work-related health assessments, health checks and work station assessments
• cycle to work scheme 
• corporate eye care scheme
• professional training and development opportunities
• enhanced maternity and paternity pay
• staff discounts platform – including discounts on cinema tickets and a range of high street brands

About the RCP

The Royal College of Physicians is a rewarding and friendly place to work with an incredible history, dating back to our foundation in 1518. We are a professional membership body for physicians – doctors who work in hospitals – with over 40,000 members in the UK and around the world working to improve patient care and reduce illness. Our activities focus on educating, improving and influencing for better health and care.

How to apply

To apply, please submit your CV and cover letter outlining how your skills and experience meet the job description. Please note that applications received without a cover letter will not be shortlisted.

For more information about the role, please view the job description and person specification. 

Closing date: Thursday 6 June 

Shortlisted candidates will be notified by: Friday 14 June

Interview date: Wednesday 19 June (interviews will be conducted in person at our London office).

The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity.

The RCP is all about our people – our members, staff, volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into our community people who represent the 21st-century medical workforce and the diverse population of patients we serve is a priority for us.

PR Manager

This is a fantastic opportunity to work in a busy, high-performing public relations team at a national charity caring for the NHS. We’re looking for a brilliant, proactive and resourceful PR manager who is passionate about the NHS and generating amazing media coverage for a charity, in this remote and flexible working role.

You will be working for a charity that represents 100% of the NHS charity sector in the UK. Helping the NHS tackle today’s challenges and tomorrow’s opportunities.

Position: PR Manager

Location: Remote/flexible (must be able to work in Warwick and London offices occasionally)

Salary: £41,000 - 46,000 per annum, depending on experience

Hours: Full Time (35 hours per week)

Benefits: 10% pension contributions, 28 days annual leave, wellbeing time out, Perk Box, Pay it Forward days, Rewards Hub. Wellbeing time – Friday morning.

Closing Date: Midnight on Sunday 9th June

1st interview: w/c 17th June

2nd interview: W/c 24th June

The Role

The PR Manager plays a central role, working closely with the Head of Media to manage the public relations function of the charity. You will be responsible for helping to develop and execute prominent and high impact national and regional media campaigns, to help people better understand the mission and take action to support it.

Your main duties and responsibilities include:

· Generate regular, positive, proactive media coverage

· Proactively sell stories into the media as well as react to incoming enquiries

· Work with the Head of Media to develop impactful press strategies in line with the wider PR strategy

· Take a proactive approach to gathering NHS staff, member and supporter case studies

· Identify and develop high quality media pitches, spotting slots and opportunities and piggybacking on the news agenda where appropriate

· Build positive working relationships with target journalists

· Monitor and evaluate media coverage and PR activity, sharing coverage with key internal and external stakeholders

· Develop and maintain a good working knowledge of the issues affecting the NHS, and the wider political environment support liaison with NHS England, DHSC and other bodies to build relationships and ensure alignment of messages

The role is a hybrid of office and home working, requiring occasional meetings at the Warwick office. The team also meets in London but this is flexible, depending on the location of the successful candidate.

About You

You will have experience working in public relations. You will have experience of leading successful PR media relations strategies, and excellent written and verbal communication skills. You should be creative and passionate about delivering impactful work, with a proven ability to be highly organised and manage your own workload.

You will also have:

· Experience in developing and implementing media strategies for a high-profile organisation.

· Demonstrable evidence of successfully pitching to and building relationships with national, regional and sector journalists.

· A strong track record in reactive media management for an organisation in the public eye.

· Excellent time management skills and an ability to consistently meet deadlines.

· Excellent political awareness

· A strong track record in writing impactful content for different channels.

· Excellent interpersonal skills

· Excellent written and verbal communication skills

You will be asked to upload your CV and a covering letter outlining how you meet the job description and person specification, your Cover Letter should be no more than 2 sides of A4.

Other roles you may have experience of could include Public Relations Manager, Senior PR Officer, PR Lead, Brand, Media, PR, Public Relations, External Relations, Media PR Manager, PR Manager, Media and Communications, Communications, Digital Media, Digital Communications, Press Officer, Advocacy, Campaign.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We are seeking an experienced and enthusiastic Social Media Manager to join our Communications team. This is a new and exciting role that is both creative and strategic. You will lead on the DEC’s social media presence and expertise to deliver impactful content on all our channels and explore new opportunities to reach our audiences.

Ideally, you will have worked in an NGO, can demonstrate successes in a similar role, have proven experience advising senior leaders and have exceptional “people” skills.

If you’re passionate about using your skills to raise funds for our national appeals, share stories of communities affected by disasters and have great ideas on how to demonstrate the impact of our work, we’d love to hear from you!

As part of a small, successful core team, you will collaborate with colleagues from across our 15 member charities as well as our national partners. The DEC provides opportunities to learn and grow in a supportive and productive environment.

Please download the job description for full details of the team, responsibilities and required/desired competencies, experience, skills and knowledge.

About Us

The Fire Fighters Charity offers specialist, lifelong support for members of the UK fire services community, empowering individuals to achieve mental, physical and social wellbeing throughout their lives.

We provide confidential, personalised support to the whole of the fire services community, whether that’s at our centres, over the phone, online or out in communities.

We are looking for a Corporate Partnerships Manager to join our Engagement and Fundraising Team.

The Benefits

As an Employee of the Charity, we pride ourselves on ensuring you have great employee benefits along with a supportive working environment.

• Salary: £43,931 per annum
• Car allowance £3,400 per annum
• Pension: 8% pension contributions (All pension contributions are paid by the Charity on your behalf. No employee contribution is required, though can be made through a salary sacrifice scheme)
• Paid Annual leave: 25 days plus bank holiday (prorated)
• Life assurance: 3 x basic salary
• Access to an Employee Assistance Programme and other wellbeing support tools
• Hybrid working

The Role

Based either at our Head Office in Basingstoke, Hampshire, remotely or hybrid, you will lead and manage the development and delivery of income growth from corporate partnerships.

In this fast-paced and exciting role, you’ll be proactively identifying and securing new partnerships, whilst nurturing and maintaining existing relationships. Working with the wider engagement and fundraising team, you will ensure donors receive the best experience and an integrated and joined up fundraising plan is delivered.

This role is subject to a Basic Disclosure and Barring Services Check.

About You

We’re looking for an enthusiastic manager with knowledge and experience of corporate account management and new business development. You will be experienced working in a fundraising environment and managing key fundraising projects.

You will need to be confident communicator, calm under pressure and keen to evidence the success of your work through data analysis, you will be able to adapt your approach to suit different audiences. 

Please see the job description for a full outline of the role and organisational outcomes it contributes towards.

How to apply

For more information about the Charity, please visit our website. To apply, please upload your CV and cover letter using the Apply Now button. 

We reserve the right to close this role early should we receive a sufficient number of applications. Due to the number of applications we receive, we are unable to contact applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful this time.

Role: Wales Remembrance Events Manager

Location: Homebased – Wales

Contract Type: Fixed Term Contract - 7 Months

Hours: 25 Hours Per Week

Salary: £36,720 (Pro Rata) £26,228 Per Annum 

Are you ready to elevate your event management career?

Join us as a Remembrance Events Manager and play a crucial role in the Royal British Legion's mission to honour and commemorate the sacrifices of our armed forces. Based in Wales, with some travel to London, you'll lead a dynamic team to plan and execute memorable events that uphold our legacy of Remembrance.

As the Remembrance Events Manager, you'll shape the national landscape of commemorative events, collaborating with civil, military, and veteran organisations, as well as the Royal Household. You will lead the Remembrance Events Team and deliver a busy programme of iconic and high-profile national events. Your creative vision and strategic planning skills will be key in delivering large-scale events that capture the hearts and minds of the nation.

With your strong leadership abilities, you'll effectively manage budgets, resources, and venues to ensure the seamless execution of every event. Your commitment to promoting diversity and inclusivity will shine as you represent the Legion positively, both nationally and internationally. If you're a seasoned event planner with a passion for honouring our heroes and a proven track record in project management, we want to hear from you.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Join us in preserving the legacy of Remembrance and making a meaningful impact on the lives of veterans and their families. Apply now and be part of something truly special.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be contracted to your home address, and you will perform most of your work remotely there using our collaboration tools to work with colleagues, with occasional travel around Wales and to our London Hub for meetings. You will need to have an understanding of working in and delivery large scale events in a devolved nation and be sensitive to operating in a bi-lingual nation.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Closing Date: 7th June 2024

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.