Senior programme jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Bright Futures UK
Bright Futures UK supports children and young people aged 5 to 24 whose education has been disrupted due to serious long-term physical or mental health conditions. We offer online one-to-one tutoring, befriending, and mentoring programmes, as well as group programmes including hospital workshops, industry events, and advocacy initiatives. Working in close partnership with hospitals, families, and other services, we ensure that children and young people experiencing health-related challenges are not left behind.
Role Overview
The Trusts and Foundations Manager will play a central role in driving sustainable income for Bright Futures UK by securing funding from charitable trusts, foundations, and statutory bodies. This role will focus on developing high-quality funding applications, managing relationships with key funders, and ensuring timely reporting and stewardship.
Working closely with colleagues across Programmes and Finance, you will translate Bright Futures UK’s impact into compelling cases for support, while identifying new funding opportunities to grow and diversify income.
Key Responsibilities
Income Generation
- Research and identify trusts, foundations, and statutory funding opportunities aligned with Bright Futures UK’s mission.
- Develop and deliver a pipeline of high-quality funding applications to meet agreed income targets.
- Write compelling, tailored funding proposals and grant applications, drawing on organisational impact data and stories.
- Prepare accurate budgets in collaboration with the Finance Team to accompany applications.
Fundraising Strategy & Pipeline Management
- Maintain an active funding pipeline, ensuring applications and reports are submitted on time.
- Track progress against targets and provide regular updates to the Chief Executive and senior leadership.
- Contribute to the development of the charity’s wider fundraising strategy, ensuring trusts and foundations income complements individual giving, corporate partnerships, and community events.
Funder Stewardship & Reporting
- Build and maintain excellent relationships with funders, ensuring effective stewardship at all stages.
- Produce high-quality, timely grant reports that demonstrate impact and accountability.
- Arrange funder visits, meetings, and briefings as required.
Monitoring, Evaluation & Administration
- Work with the Programmes Team to gather impact data, case studies, and evidence to strengthen proposals and reports.
- Ensure accurate and up-to-date records of applications, grants, and funder communications in the CRM system.
- Monitor sector trends and share insights on funding opportunities and best practice.
Person Specification
Essential
- Proven track record of securing significant multi-year grants from trusts, foundations, or statutory funders.
- Strong bid-writing skills with the ability to produce clear, persuasive, and tailored proposals.
- Excellent relationship management skills, with experience engaging funders or external stakeholders.
- Strong numeracy and experience in preparing budgets for funders.
- Highly organised, with the ability to manage multiple deadlines and priorities.
- Commitment to Bright Futures UK’s mission and values.
Desirable
- Knowledge of the education, health, or youth sectors.
- Experience working in a small or growing charity.
- Familiarity with CRM systems and fundraising databases.
- Awareness of trends and challenges in the trusts and foundations funding landscape.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Please note that this role is a permanent position, but we would consider a Fixed Term Contract for an outstanding candidate. Although the closing date is 30th September, we are reviewing and shortlisting applications on a ongoing basis so do apply as soon as possible.
The role is hybrid, so for full time hours would mean 40-60 percent of the time worked from our Bradford offices (2-3 days).
CAP celebrates the value of diversity and our aim is for our workforce to be as inclusive as possible as well as representing the communities we serve. With this in mind, we welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from candidates from black and ethnic minority backgrounds. We are committed to continue building an environment that embraces diversity and includes all.
Context:
CAP is a national charity that is driven to help release people from debt, poverty and their causes through partnering with local churches. We do this by providing a variety of services: CAP Debt Help, CAP Job Clubs, CAP Release Groups and CAP Life Skills. We also help churches teach basic budgeting and money management skills through our CAP Money course. Our debt help service involves holding client assets. CAP is regulated by the Financial Conduct Authority. The continued success of our work rests on a bedrock of vital background functions, which includes the finance department.
Purpose:
The finance department is going through an exciting period of transformation. Working alongside the Chief Financial Officer and the Head of Financial Planning & Analysis, this role will help shape the strategy and delivery of excellent forward-facing financial planning, statutory and regulatory reporting, costing and client asset management.
This role will be responsible for identifying opportunities for continuous improvement whilst driving efficiencies across the finance department. Taking ownership of providing potential solutions to enable us to strengthen our core financial processes, from both a systems and process perspective, whilst encouraging thought and challenge around our current ways of working.
This role will take accountability for the oversight and management control of the Finance Operations team, providing outstanding customer service to both our internal and external customers and stakeholders.
Personality:
We are dedicated, enthusiastic and take a professional approach to our work, within a relaxed, supportive environment.
Reports to: Chief Financial Officer
Direct Reports: 1 x Assistant Financial Accountant, 5 x Finance Assistants
Passion:
We are extremely passionate about providing excellent service to our multitude of internal and external stakeholders.
Role:
Accountabilities:
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Build and develop a strong finance operations function with robust internal and external controls through active line management and regular training
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Drive the annual statutory reporting process - developing a clear timeline, planning and negotiating with our internal communications team to deliver a high quality annual report for Trustee approval and sign off
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Lead the external audit process, negotiating fees, timetables and take the lead role in all meetings with the Audit Partner and their team. Use judgement to consider whether audit responses should be challenged or accepted. Prepare action plans and report audit findings to the Finance, Audit & Risk Committee.
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Oversee the CASS annual audit process, which includes negotiating fees, timetables and take the lead role in all meetings with the Audit Partner and their team. Use judgement to consider whether audit responses should be challenged or accepted. Prepare action plans and report audit findings to the Finance, Audit & Risk Committee.
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Develop and deliver comprehensive and insightful regular balance sheet reporting and forecasting (capital expenditure, cashflow, liabilities and reserves) to support the financial sustainability of CAP, highlighting risks or opportunities to enable informed decision making by Executive Team and the Board
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Identify and implement process and system improvements, shaping and improving the effectiveness of the finance operations team.
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Take the leading role in the finance ledger system replacement procurement, design & implementation
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Provide support to ensure key operational and financial targets are delivered
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Develop, recommend and implement cash and capital management systems and reporting
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Provide assessments of capital expenditure business cases and strategic opportunities to support and influence decision making
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Support the month end and annual accounting processes to ensure accurate reporting of the financial performance
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Advise the Chief Financial Officer on technical areas of expertise, undertaking research as required, in particular financial reporting, VAT and tax.
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Provide financial accounting advice and support to the Head of Financial Planning & Analysis in the preparation of budgets
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Submission of all mandatory external surveys and reports as required by deadlines (ONS, FCA etc)
Manager accountabilities:
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Manager is proactive in creating a culture of personal development in the team, including but not limited to conducting Annual Appraisals and Development Reviews (AADs), and coaching style catch ups for every direct report
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Manager is a secure and honest leader, able to acknowledge mistakes, lead with vulnerability and build a high trust team
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Manager has excellent written and verbal communication skills and can tailor these to the audience and situation as needed
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Consistently and professionally articulates the needs of the team to wider stakeholders, whether as part of specific projects or business-as-usual tasks
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Manager is able to balance team workloads, boundaries and health using appropriate and effective strategic methods such as LEAN, problem definition and ideation tools
Senior Leadership accountabilities:
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Strategy. Understands the organisation and industry context, knows how to set strategic plans and execute them well.
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Operational oversight. Delivers on the department’s goals and strategic priorities, knows how to lead the department through change and is constantly looking to improve processes.
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Developing and leading people. Able to lead managers and develop them to deliver on accountabilities. Highly skilled at appraisals and setting targets.
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Promoting healthy culture. Ensuring department work and behaviour exemplifies CAP’s values.
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Collaboration (across departments). Strong in organisational awareness and passionate about cross-collaborative working.
Measurable outputs:
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Budgets (capital and other items) delivered on time and within budget
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Objectives agreed annually delivered as planned
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Monthly reporting pack delivered to the agreed timetable
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Finance transformation programme delivered successfully
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Successful completion of the annual statutory audit process
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Identification of further improvements needed to financial processes and controls as appropriate
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Delivery of new chart of accounts structure
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Balance sheet & Cash Flow - annual, monthly and quarterly - including forecasts
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Statutory returns completed on time
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Effective regular 1:1 meetings held with direct reports
Culture:
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Clearly live out and embrace the cultural values of CAP.
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Clearly demonstrate a heart and passion for the charity.
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Sincere acceptance, understanding and practice of the Christian ethos and purpose of the charity.
Other responsibilities include:
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Being willing to pray with staff and fully engaged with our Christ-centred culture.
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Encouraging friends, family and other contacts to support the charity through the Life Changer program, and other fundraising initiatives.
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Attendance at annual CAP staff conferences.
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Completing all compulsory CAP training within given timescales.
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This role falls within the scope of the FCA’s conduct rules, and you will be provided with training as to how these apply to the role. It is your responsibility to ensure that you follow these conduct rules.
The above job profile is a guide to the work you may be required to undertake but does not form part of your contract of employment. It may change from time to time to reflect changing circumstances.
Person:
Education:
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Qualified Accountant (CCAB) with Post Qualification Experience
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Degree or professional level education
Experience:
Essential
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At least 3 years experience at a senior level within a finance/accountancy environment
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Senior level financial accounting experience
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Experience of reviewing controls & processes
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Experience of leading the annual accounts & audit process
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Experience of leading teams to meet key objectives or targets
Desirable
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Senior level financial accounting experience in a not-for-profit organisation
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Experience of installing/upgrading accounting systems
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Prior experience of working in a CASS 11 environment
Skills/abilities:
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A strategic thinker, able to plan and forecast with an exceptional level of organisational awareness.
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Ability to interpret technical accounting regulations into everyday language
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Demonstrable effective influencing skills at a senior level
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Significant understanding of financial control and risk
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Excellent technical finance and accounting knowledge
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Demonstrate strong understanding of business needs and relevant application of accounting standards
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Good strategic insight and understanding of organisational aims.
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Possess a problem solving, analytical mindset with a high level of attention to detail
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Excellent communicator and presentation skills, both verbally and in writing
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Strong excel skills and use of data manipulation tools
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Ability to prioritise and manage own workloads, be organised, have a flexible working style and enjoy working to tight deadlines
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Ability to lead a team in actively promoting the cultural values of CAP
Christian commitment:
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The candidate must be able to give both verbal assent to and practical demonstration of Christians Against Poverty’s Statement of Faith and Core Values.
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Must be able to actively participate in prayer and worship, whether individual, small group or corporately, as an expression of their own personal faith and in line with CAP’s Statement of Faith.
All adults working in or on behalf of CAP have a responsibility to safeguard and promote the welfare of children and adults. This includes:
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A responsibility to ensure a safe environment in which CAP services can be delivered.
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Identifying children and adults where there may be safeguarding concerns.
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Following the CAP Safeguarding policy in addressing any concerns appropriately.
Closing Date: 28 September 2025
Ref 7149
We're looking for a visionary leader to co-lead our work in England and at Westminster. Working alongside another Head of England & Westminster (mat leave cover), you'll oversee a team that:
- Works in partnership with others to ensure children and families have the day to day support they need – whether that's access to their local baby bank, a grant from Save the Children to help them get by, or support from organisations that can help them
- Campaign for an end to child poverty alongside children, young people and their families – regionally, nationally, and on reserved issues that affect children across the UK
You'll build a high-performing England & Westminster team, oversee our national influencing and hold senior stakeholder relationships, proactively secure funding for our work in England, and ensure our work in communities is impactful and connected to our influencing. The roles are also part of the Leadership Team responsible for our impact for children and families in the UK, and our Corporate Senior Leadership Team.
The role will work on influencing, communities and partnerships work so they can represent the entirety of what Save the Children does in England and at Westminster, with responsibilities clearly split with the other post. However, we are looking for the successful post-holder to have more of a community development and grant giving background as the current post holder has more of a policy / influencing one.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the Team
This part of the organisation influences debates, opinion, and policies in favour of children's rights. We use powerful evidence and thought leadership to build advocacy strategies that ensure governments know about the problems we have identified and the solutions. We work with children, families, campaigners, and partners across many organisations to secure change. We create and disseminate engaging media content about children's lives to shape debates, put pressure on decisionmakers and build public support.
The Head of England & Westminster is based in our UK Impact (UKI) department. The department is responsible for driving the delivery of the UK Impact goal in our strategy. Our vision is to make sure families in the UK have the money, services, and power to end child poverty. It's our mission to help build communities of people who care about children, listen to what's important to them and work together to make things better.
About the Role
In this role, you will:
- Lead and develop a high-performing team, creating a culture of trust, inclusion and growth.
- Drive delivery of our England and Westminster change strategy to reduce child poverty.
- Lead place-based approaches that strengthen local systems for children and families.
- Ensure national advocacy and local programmes work hand in hand, with children's voices at the centre.
- Build and influence senior-level relationships with government, funders, charities, media and opinion formers.
- Use political and policy insight to shape strategies in England and across the UK.
- Champion equality, diversity and inclusion across all areas of work.
- Act as a credible spokesperson, representing Save the Children UK externally, including in the media.
- Lead fundraising and innovative ventures that combine income generation with social impact.
- Play a key role in the collective leadership of the UK Impact department.
We are looking for someone with the following experience, competencies, and skills:
- Proven ability to set clear direction, effectively prioritise a large and complex workload, plan and implement change strategies, manage varied expectations and deadlines, and adapt plans when context change based on data, evidence and professional judgement.
- Significant experience of leading and line managing a high-performing, multi-disciplinary team including supervising, motivating and developing direct reports
- Ability to think and plan strategically, with evidence of securing significant practice and policy changes through the successful design and execution of integrated change strategies covering research, advocacy, policy and practice
- Ability to share and apply learning in order to continuously improve effectiveness, working within a collective impact framework
- Experience of holding a wide range of senior external contacts – including civil servants, senior ministers, parliamentarians, national decision-makers, media, funders - and evidence of influencing for impact
- Significant knowledge and understanding of the political, policy and practice sectors, frameworks and trends in England.
- Significant knowledge of equalities, diversity and inclusion, and how to apply this in order to maximise our external impact and strengthen our internal culture
- Understanding of the causes of child poverty and broad knowledge of the evidence about effective approaches to reducing and ending it
- Experience of building and sustaining relationships, partnerships and networks at a senior level, with individuals and organisations that result in securing new opportunities for the organisation and deliver results
- Experience of securing funding
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Location & Ways of Working:
The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact.
This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT or in an LGBT family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of People and Culture
c£60,000
Full-time, permanent - part time considered
London and hybrid – minimum of 3 days in the office
YMCA London City and North (YMCALCAN) is an independent charity affiliated to the YMCA movement that was founded in 1844. Our work is based on the ethos of the international movement, and we work across some of London's most deprived boroughs in Islington, Haringey, Tower Hamlets, Newham, Barnet and Hackney as well as the City of London. It’s a patch that over 600,000 young people call home.
We passionately believe that every young person should have the opportunity to build a future of their own choosing. Over 150 years we have helped shape over 100,000 young lives. We specialise in engaging those who are hardest to reach, creating aspirational settings and delivering a range of interventions that allow them to thrive.
We hold a specialism in youth homelessness offering 400 bed spaces including move-on accommodation. We deliver an extensive programme of interventions that supports a young person’s physical and mental wellbeing and their transition to independence. We enhance this with facilities that benefit our local communities including a youth hub, community hubs, a fitness centres, community centres and through a programme of events.
YMCALCAN employs c.(no.) of staff, across several sites, and has a small People team including generalist HR, HR administration, and learning and development.
As Head of People and Culture you will be responsible for the strategic and operational development of a workforce where each and every member of staff and volunteer understands their role and contribution to the achievement of our ultimate objective of turning around the lives of young people and supporting them to create a future of their own choosing.
The success of our people and culture strategy will be founded upon excellence in the management of human resources policies and procedures so as well as being able to see the bigger picture you will also need be meticulous in doing the detail.
How to apply
Application is by way of CV and a Supporting Statement.
We are seeking a dynamic Director of Professional Activities to lead Education and Conferences & Events portfolios – the organisation’s primary revenue streams and most visible platforms for impact.
Remote | Full-time | Global impact
Salary: £58,000
In this newly created senior leadership position, you will reshape the education department, develop innovative learning products, and oversee the delivery of large-scale international conferences (4,000+ delegates). As a key member of the Senior Leadership Team, you will ensure programmes are strategically aligned, financially sustainable, and operationally excellent.
Key Responsibilities
- Lead education and event strategy, innovation, and delivery
- Develop new professional learning offerings (e.g. micro-credentials, global training)
- Oversee major conferences, hybrid/virtual events, and delegate engagement
- Manage budgets, drive revenue growth, and mitigate risk
- Mentor and develop senior staff, building a high-performing team
- Represent the organization internationally and build strategic partnerships
About You
- Senior leadership experience in education, events, or membership organizations
- Proven ability to deliver large-scale programmes and conferences
- Strong commercial and financial management skills
- Innovative, strategic thinker with excellent communication skills
- Global mindset and willingness to travel
This is a rare opportunity to make a tangible impact on a global stage, shaping education and events that influence thousands of professionals worldwide. You will join a mission-driven organisation committed to advancing knowledge, building capacity, and supporting professional development across borders.
A global outlook and willingness to travel internationally (as required) are essential.
For more information, please submit your CV to .
Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
We’re looking for a Marketing and Events Manager to take the lead in delivering high-profile, high-impact moments and creative materials that bring our mission to life on a global stage.
In this role, you’ll manage an ambitious portfolio of international events – from the King’s Trust Awards in London, celebrating the achievements of extraordinary young people, to the glittering King’s Trust Global Gala in New York, and inspiring regional programme events across the world. You’ll oversee detail in – design, scheduling, branding, sponsor engagement, and content creation – working with ambassadors, VIP guests, and partners to ensure each event amplifies our story and leaves a lasting impression.
Alongside events, you’ll take ownership of the King’s Trust International brand, ensuring it’s represented consistently and powerfully across all digital channels, printed materials, and partner collaborations. You’ll lead brand audits, manage creative assets, and help shape campaigns that extend our reach and strengthen our reputation.
This is a role for someone who thrives in a fast-moving, high-profile environment – confident managing complex projects, building strong relationships, and delivering to the highest standard. As part of a small but driven marketing and communications team, your work will be central to raising our profile, engaging supporters, and celebrating the young people we serve.
What you’ll do:
- Oversee all aspects of event management, from logistics to content creation.
- Manage the King’s Trust International brand, ensuring consistency and impact.
- Develop engaging marketing materials and digital content.
- Collaborate with colleagues and partners across the King’s Trust Group worldwide.
- Measure and report on the success of marketing and event activity.
If you’re a creative, organised, and strategic professional who can turn vision into exceptional delivery, we’d love to hear from you.
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Contract Type: Fixed Term for 12 months
Location: Cardiff
Assessment Centre: 1st of October in our Cardiff Centre
Picture yourself alongside our Outreach and Marketing wizards and our customer service champions. Together, we're on a mission to ensure our young people aren't just safe but also revved up and fully immersed in their journey with us here at The King's Trust.
Could you become their personal champion? Imagine peeling back the layers to discover what's holding them back so that you can unlock their potential for astonishing progress. Imagine having your own group of young people to support who will turn to you for that one-on-one support, guidance, and maybe just a nudge in the right direction.
Safety always comes first, so keeping a watchful eye on safeguarding, health and safety, and data protection is part of the deal! You’ll be the guiding force that empowers our delivery partners and service providers to reach for the stars. Together, we will ensure every young person embarks on a remarkable journey, experiencing the extraordinary and achieving the dreams they've aspired to.
You’ll lead personal development sessions that take our foundation programmes to new heights. Whether it's in person or via a virtual session on MS Teams, some of these activities will be in the great outdoors and enjoying our wonderful green spaces. You won’t be sitting behind a screen every day, there will be some travel required to relevant local areas to support the delivery of these exciting programmes as well as programme visits. However, it’s not all fun and games, keeping things on point means meticulously recording info and data about our young superstars, volunteers, or partners. It's all about making sure every step of their journey aligns perfectly with our funding contracts.
At The Trust, we're strong advocates for fostering an inclusive workplace where everybody feels seen, and it would be fantastic if you share that passion too. Your mission? Making a positive impact by implementing a local action plan that harmonises with our big-picture EDI goals.
Be prepared for anything and everything. Alongside all these exciting responsibilities, you might even find yourself wearing different hats and stepping up when needed.
Ready to bring your A-game? Let's make every day count and create a brighter future for our young people of the future!
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need Youth Development Leads?
Last year, we helped more than 40,000 Young People, with every three in four moving into a positive outcome for either work, education or training. Youth Development Leads play a crucial role in supporting young people, no matter the young person's background or current circumstances, to fulfil their full potential. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Youth Development Leads!
Perks for working at The Trust!
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
- Flexible working! Unless the location of the role is remote, the Youth Development Lead role requires a combination of office days and working from home.
- You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc.
- In-house learning platform! Develop your skills for your career and your role
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
- Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- Cycle-to-Work Scheme
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary)
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.

The client requests no contact from agencies or media sales.
Marketing, Communications and Fundraising Director
Salary: £65-70,000
Location: Hybrid: home working with a minimum of one day/week in Teddington and regular visits to London shops
Contract Type: Full-time (part-time or job share considered – minimum 0.8 FTE)
The Role
FARA is a unique charity retail organisation with a network of 39 vibrant shops across 26 London communities. Our shops are the heart of our fundraising efforts, providing the majority of income to support our work with vulnerable children and families in Romania. Stylish and community-driven, FARA shops offer a distinctive reuse second-hand retail experience while making a real difference.
We are seeking a dynamic and experienced Marketing, Communications and Fundraising Director to lead our strategic communications and fundraising efforts, with a strong focus on growing the visibility and profitability of our charity shops.
This hands-on leadership role will shape and deliver integrated marketing campaigns, drive footfall and customer engagement across our retail estate, and build brand awareness for both our shops and charitable mission. You’ll work closely with shop teams, the central office and external partners to ensure our messaging is compelling, consistent and impactful. You’ll also lead the digital and fundraising strategy, helping us reach new audiences and deepen relationships with existing supporters. With a small but passionate team, this role offers the opportunity to make a tangible impact across the organisation.
We’re looking for someone who:
- Has senior-level experience in marketing and communications, ideally within charity retail or fashion.
- Can lead others to develop fantastic fundraising campaigns.
- Is a strategic thinker with a flair for creative storytelling and brand development.
- Can lead and deliver multi-channel campaigns that drive engagement and income.
- Understands the retail environment and can tailor messaging to diverse audiences.
- Is confident working across digital platforms, media relations and fundraising.
- Has excellent interpersonal skills and thrives in collaborative environments.
Working at FARA
We can offer flexible working arrangements, including compressed hours and job share options. You’ll be part of a committed leadership team and work in a values-driven organisation that blends retail innovation with social impact.
Application Process
To apply, please submit:
- A two-page CV
- A cover letter (max two pages) outlining how you meet the person specification and why you’re excited about this role.
Deadline: Midnight 20th September
Interview dates:
- Round one: 29th September or 1st October (online via Zoom)
- Round two: 7th October (in person – Teddington or Central London)
If you’d like to arrange a short call with our CEO before applying, this can be arranged for w/c 15th of September. Please get in touch to do this. Please get in touch via mail @ fara charity . org to do this.
ISEAL are looking for someone with expertise in climate change, nature and biodiversity to join a small but growing area of work. This role will contribute to the design and delivery of ISEAL’s scaling strategy to unlock investment and market incentives for smallholders and small-scale producers, grounded in robust climate, biodiversity and nature outcomes data.
The Associate Manager will play a critical role in delivering ISEAL projects in the context of climate, nature and measurement related to delivering value to small scale producers and small and medium enterprises. The role will collaborate closely with ISEAL’s internal programme teams, community members, and technical partners to assess the feasibility, impact potential, and scalability of climate and nature-related innovations developed and tested within the ISEAL community. Developing an understanding of company and investor sustainability objectives, the role will contribute to building confidence in sustainability outcome data and increase willingness to pay or invest in the transition to sustainable land and resource management by producing enterprises.
To be considered, candidates will bring solid knowledge of climate, nature and biodiversity, particularly related to small-scale agricultural producers, and a keen interest to build on this in the context of voluntary sustainability standards. Experienced in convening stakeholders on technical topics, the ideal person will bring strong data analysis skills and an ability to produce communications accessible to different audiences.
In return, ISEAL can offer inspiring insight into the world of sustainability initiatives and sustainability issues, a supportive, international culture, and good opportunities to develop professionally and personally.
The key responsibilities we entrust you with
Project delivery
- Support senior colleagues with designing and planning project activities related to market-based incentives, climate, biodiversity and nature
- Deliver assigned project activities and key outputs across a range of projects
- Lead or contribute to technical workshops and focused discussions with community members and external partners on data collection and delivery models for environmental and social outcomes
- Support engagement with private and financial sector actors to understand demand for credible, consistent sustainability outcome data
- Contribute to broader stakeholder dialogues and strategic partnerships that position ISEAL systems as trusted and credible sources of sustainability data for policy, corporate, and financial stakeholders
- Collaborate closely with ISEAL’s internal programme teams, community members, and technical partners to assess the feasibility, impact potential, and scalability of climate and nature-related innovations developed and tested within the ISEAL community
Research, analysis, synthesis and writing
- Carry out background research through stakeholder interviews, peer learning workshops and meetings, and literature and document reviews, synthesizing key points and lessons
- Produce technical documents, guidance notes, and simplified communications and tools to deliver key insights, guidance, and messages to different audiences
- Develop and communicate technical insights, case studies, and lessons learned from ISEAL members and technical partners
- Contribute to internal knowledge products and external publications that enhance the visibility and credibility of the ISEAL community’s work in the climate and nature space.
Knowledge sharing & external engagement
- Deliver webinars to share project related learnings with ISEAL community members
- Engage with external stakeholders in the climate space to capture evolving trends, and other opportunities for the work
- Participate in relevant ISEAL hosted communities of practice e.g., data community of practice
- Participate in the external spaces and events focused on market-based incentives, climate, biodiversity and nature outcomes
Innovation Fund and community coordination
- Support ISEAL’s Innovations Fund by serving as a technical programme resource for projects related to climate and nature, while helping to consolidate and synthesize lessons learned across grants
- Take a coordinating role in convening ISEAL’s climate and nature community, facilitating learning exchange and collaboration across the ISEAL membership.
Experience, Knowledge and Attributes
- Existing working knowledge of climate, nature and biodiversity and related regulations and trends
- Understanding of corporate sustainability objectives, reporting, metrics and outcome methodologies
- Understanding of the theory and methodology behind GHG accounting, SBTI initiatives and carbon removal methodologies and how use of these translate into practice
- Understanding of the impacts of climate change on primary (particularly small-scale) agricultural production and how producers can adapt to these changes to mitigate these impacts
- Good understanding of international and/or rural development Proven ability to analyse large sources of information and to identify and summarise the most important points in accessible language
- Experience in facilitating sessions and workshops, working with stakeholders to reach consensus decisions
- Good time management and ability to efficiently organise and deliver multiple tasks simultaneously
- Able to work independently, including in a remote work environment, and to ask for clarification/direction when needed
- Excellent written and spoken English
- Ability to communicate and work effectively with cross-functional teams in a fully remote, international environment, including occasional international time-zone calls
- Proficient IT skills, familiarity with virtual meeting tools (e.g. Teams, Zoom, etc.)
Additionally desirable
- Experience working with outcome focused data
- Experience with work related to small-scale producers
- Understanding of what standards systems are and how they help deliver change on sustainability issues
- Understanding of climate finance, carbon projects and/or payments for ecosystem services
About ISEAL
ISEAL supports ambitious sustainability systems and their partners to tackle the world’s most pressing sustainability challenges – from the climate emergency and biodiversity crisis to human rights and persistent poverty. ISEAL Community Members include many of the most respected sustainability schemes worldwide and are active across a diverse range of sectors. Read more about us on our website iseal(.)org.
ISEAL´s culture and how we will help you thrive
Our values are Connection, Empowerment, Inspiration, Well-being, Creativity and Celebration.
These are traits we value in each other and in the organisation overall and we instil these in all our processes and interactions.
The issues we work on are of a global nature and our team reflects this, with individuals from many different backgrounds and nationalities. We know this diversity adds to the high quality of work we deliver as an organisation and through our commitment to diversity and inclusion we want to add strengths and perspectives in our team with each recruitment. Diversity for us includes race and gender identity, age, disability status, sexual orientation, religion and many other areas forming part of someone´s identity. We are proud to be an equal opportunities employer.
As an organisation, we also support our people in their personal and professional development, with specific budgets and processes enabling individuals to take advantage of growth and development opportunities.
We offer 25 days of annual leave, to which we will add a day a year after 2 years (to a maximum of 30 days), as well as an extra five days as a one off once you have been with us for a full five years.
We recognise individuals’ preferences when it comes to where and when to work through a hybrid working model with a minimum of 4 days per month in the London office as well as the opportunity to apply for flexible working arrangements to suit individual´s needs.
Other relevant information
Term: This is a permanent contract.
Salary: £45,800-£49,800 p.a. depending on experience (full time, 37.5 hours per week)
Location: London is the preferred location. Applicants will need to provide evidence that they are entitled to work in the UK. An ability and willingness to work in a hybrid work environment is required.
International travel: The post holder may be required to undertake occasional international travel
Ideal start date: asap
How to apply
Specific enquiries about this role and the application process can be sent to the recruitment(at)isealalliance(.)org.
Deadline for applications is 25 September 2025
Please note that we will only contact shortlisted applicants.
Interview process
Please see below the planned interview process (please note that we will endeavor to keep to this schedule, but some dates may be subject to change)
First interviews (Teams): 1-3 October
Pre-interview timed exercises (between 60 – 90 minutes from home):
Panel interviews (Teams): w/c 13 October
Decision: w/c 27 October
Accessibility
If candidates require additional time or other considerations for the interview process, we are committed to accommodating any reasonable requests.
Please note that ISEAL will cover travel expenses for in person interviews for candidates travelling from outside of Greater London. ISEAL also covers caring expenses for candidates who are carers and need to arrange of cover for the duration of the interview/exercises
The client requests no contact from agencies or media sales.
This vacancy is restricted to Black and minoritised women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
We reserve the right to close these adverts early if we have sufficient interest, so early applications are encouraged.
Are you driven by a commitment to social justice and equality? Do you want to utilise your expertise to support vulnerable women and children in their fight against inequality and discrimination? Southall Black Sisters has the perfect opportunity for you. We are seeking a dedicated Immigration Solicitor to provide specialised, personalised advice to our clients, empowering them to make informed decisions about their future.
The postholder will support and contribute to Southall Black Sisters’ (SBS) research, policy and campaigning work by developing and delivering high-quality, intersectional research that:
- Strengthens the evidence base on violence against women and girls (VAWG), particularly as it affects Black, minoritised and migrant (BMM) women and girls.
- Centres the lived experiences of victim-survivors, using participatory and coproduced research methods.
- Informs SBS’s advocacy, public education and service delivery strategies through accessible, impactful research outputs.
Working closely with senior staff, frontline colleagues and external partners, the postholder will design and contribute to research projects, gather and analyse qualitative and quantitative data, and produce clear, well-structured outputs including reports, policy briefings and presentations. They will be supported to develop their research skills and will be encouraged to bring creativity and rigour to exploring the structural inequalities that shape the lives of the women SBS supports.
By joining our team, you will be at the forefront of the fight for equality and justice, making a tangible difference in the lives of those who need it most.
Why work with Southall Black Sisters?
Southall Black Sisters is committed to providing a supportive working environment, where team members feel valued, empowered and safe. To that end, we provide an excellent package of employee benefits including:
- Generous annual leave entitlement
- Hybrid working
- Enhanced pension contribution
- Enhanced sick pay
- Subsidised public transport season ticket
- A comprehensive Employee Assistance Programme, including access to confidential support from MBACP therapists
- Clinical supervision with an MBACP therapist to explore issues arising from casework
- A focus on continued learning and development through accredited training delivered by experts in their field
- Organisation-wide away days
- Career development pathways and support
- The opportunity to learn and grow within an organisation renowned for inspiring political activism and campaigning successes
- Employer eye care scheme
To Apply
Submit a completed application form along with the optional equal opportunities monitoring form by the application deadline. Please do not send us your CV as this will not be considered.
Please note, incomplete applications will not be considered.
Deadline: Monday 22nd September 2025 (5.00pm).
Interview dates: Thursday 2nd and Friday 3rd of October 2025
The client requests no contact from agencies or media sales.
This assignment will be fulfilled at 30 hours per week across Monday–Thursday. The successful applicant will be required to visit the charity's Twickenham office at a minimum of once per week.
Fowler’s Syndrome UK (FSUK) is the only charity in the world dedicated to women (and afab) with Fowler’s Syndrome or Chronic Idiopathic Urinary Retention; a life-changing and poorly understood bladder condition that causes full or partial urinary retention.
The CEO is looking to appoint a highly organised, pragmatic, and detail-focused professional to deliver executive, project and governance support on an initial fixed-term contract of 1 year.
In this vital role, you will harness your initiative as you provide proactive PA support to the CEO and Chairs of the medical and trustee boards, while delivering project and event coordination across FSUK’s core programmes.
Excitingly, alongside executive and governance administration and support and ensuring that the charity maintains the highest standards of compliance and record-keeping, you will also be responsible for project management of two major initiatives such as FSUK’s flagship CURATE consensus project, alongside their annual two-day conference. From coordinating clinicians and steering groups, to managing logistics, guest travel, supplier liaison, and on-the-day delivery, you’ll ensure these complex projects run efficiently. You will also assist with grant applications, research activity, and the production of project trackers and reports.
Are you inspired by the prospect of coordinating projects and events, and do you flourish when responsible for a broad portfolio of work?
Being exceptionally well-organised, confident in managing multiple priorities, and able to communicate professionally with a wide range of stakeholders is crucial for the success of this post. You’ll need to have excellent project management, written skills, proficiency in MS Office, and the discretion to handle sensitive information. Experience with grant applications, safeguarding, or working in a charity, healthcare, or academic setting would be advantageous, though not essential.
Lived experience of Fowler’s Syndrome is not essential but would be a welcome bonus!
If you’re eager to play a vital role in nurturing FSUK’s patient community, enhancing the digital presence of a growing charity that ensures women living with Fowler’s Syndrome feel supported and connected, we’d love to hear from you.
Fowler’s Syndrome UK welcomes applications from people of all backgrounds and especially anyone with lived experience of FS. We actively encourage interest from racially and culturally minoritised individuals, those who are neurodivergent, part of the LGBTQIA+ community, or living with a disability.
Please get in touch if you would like to talk to us about any support that you may need in completing an application.
Please apply with an up to date CV and a tailored cover letter that reflects your suitability and interest in this opportunity.
This role exists to maintain and develop the quality of data held on our fundraising database, Raiser’s Edge. You will play an active role in data accuracy, data imports, user training and simple data selections, ensuring that we make the best use of our data. This role is integral for the success of Battersea Dogs and Cats Home fundraising strategy.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources
- Generous pension contributions - up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: 21st September 2025
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Interview date(s): W/c 6th October 2025 (online)
For full details on the role, please download the recruitment pack.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.





The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about youth work with leadership experience? We are looking for a Director of Youth Work to provide effective leadership and strategic direction for the Youth Work team within FAST London. The Director of Youth Work will sit in the Leadership Team, working in collaboration with the CEO and managers to ensure FAST’s overall strategic objectives and desired outcomes are met.
Who we are
FAST London (FAST) is a Christian youth charity based on the Patmore Estate focused on supporting 10–19-year-olds from deprived backgrounds in Battersea and South Lambeth. Our mission is to help young people succeed by creating safe spaces and providing diversionary and inspiring activities that develop resilience and inspire hope in efforts to achieve this. We build relationships with young people by engaging with them in environments where they feel most comfortable whilst doing activities they love. Once relationships are developed, we work with young people and stakeholders to overcome challenges and unlock potential.We also provide opportunities for young people to explore the Christian faith as we believe it transforms lives. We serve people without regard to their religion or ethnic background.
Context for this role
This is a pivotal moment for FAST, as the need for our work has grown significantly. More young people are falling into poverty and struggling in school, making our mission more urgent than ever.
Although capacity remains a challenge—especially with a 60% reduction in public youth programmes over the past decade (YMCA, 2020)—we continue to grow strong, engaging over 400 young people annually.
Our desire is to build and sustain a healthy youth organisation that delivers excellent and vibrant youth work. We aim to make a lasting difference in young people’s lives and to cultivate a team of empowered, well-equipped staff who love what they do.
To achieve this, expanding our team is essential. We are seeking someone with experience in delivering and leading youth work, as well as insight into developing a healthy organisation. The ideal candidate will bring a passion for driving meaningful results, a strong work ethic, and strategic thinking.
We would love to hear from you if you:
Qualities and Attributes
- Are a committed Christian who loves young people with a heart for the most vulnerable and hard-to-reach
- Have excellent interpersonal and communication skills that inspire confidence and develop a culture of excellence.
- Are an experienced manager, with an ability to grasp detail and translate ideas into strategies and deliverable outcomes.
- Are highly organised, adaptable, problem solver with a focus on results.
- Can think systematically with knowledge of systems and governance of systems
Experience
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Have experience delivering frontline youth work in group sessions as well as one-to-one mentoring- experience delivering football projects is ideal
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Have experience managing projects and a track record for developing the systems, quality assurance that support organisational excellence;
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Have experience of managing Safeguarding and Risk within an organisation.
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Have experience in finance and managing budgets
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Have experience of project design, development and evaluation
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Have experience of working in senior leadership in an organisation and a track record of driving strategic vision to reality
This post is subject to an occupational requirement that the holder is a practising Christian under Part 1 of Schedule 9 to the Equality Act 2010.
Please send a covering note (maximum two pages) answering the following questions:
1. In what ways has your faith influenced your personal and professional life? How would it influence your role at FAST?
2. Can you describe a challenging young person you have supported? What were the challenges, and how did you support them?
3. Can you share an example of a difficult project you managed? How did you approach it?
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Be part of something extraordinary at Sense.
We’re here to break down barriers alongside disabled people with complex needs. As we start to develop and deliver an ambitious three-year plan for Sense’s future, we are looking for a chief strategy and governance officer – a senior leader with a strategic experience, inclusive values, and a commitment to impact.
About the role
As our chief strategy and governance officer, you’ll report directly to the chief executive and play a key leadership role as part of Sense’s chief officers’ group. You’ll lead business planning, performance, risk, governance, safeguarding, health and safety, internal audit and project management across the charity—ensuring strategy and delivery are aligned at every level.
You’ll also serve as company secretary and oversee our legal and regulatory compliance with the Charity commission and Companies house, while championing an inclusive approach to governance that empowers disabled people with complex needs. With a team of senior leaders reporting into you, you’ll shape culture, drive improvement, and model the leadership values that make Sense a truly people-centred organisation.
This is a hybrid role based from either Birmingham or London, with frequent travel.
What you'll do
- Lead the delivery of Sense’s strategy through robust business planning and performance frameworks.
- Oversee impact measurement and risk management, enabling evidence-led decision-making.
- Act as company secretary, ensure legal and regulatory compliance and high-quality support for our board of trustees and their committees.
- Provide executive leadership of safeguarding and health and safety, fostering a proactive culture of learning.
- Create an environment for project and programme management across Sense that enables clear oversight of delivery through a values-led Project management office.
- Manage internal audit via external providers, ensuring assurance and continuous improvement.
- Collaborate closely with the CEO and board of trustees, providing insight, coordination, and strategic guidance.
- Drive inclusion, equity and sustainability throughout the organisation’s leadership approach.
About you
We’re looking for an experienced, values-driven leader who is:
- Strategic and analytical, with senior-level experience in governance, performance or organisational leadership.
- Highly organised and insightful, with a strong grasp of business planning, impact reporting and risk.
- Experienced in governance leadership, ideally with charity or regulated services knowledge and company secretary experience.
- Confident working with senior stakeholders, including boards, executives, and regulatory bodies.
- Committed to inclusion and the social model of disability, with a track record of embedding equity and diverse perspectives in strategy and operations.
- Digitally confident, with strong understanding of data protection, information governance, and the role of technology in transformation.
About Sense
We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader.
Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.
To apply
Please use the link below to complete your application. We would recommend that you read the job description and person specification before applying.
Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close recruitment at any time.
Sense is committed to safeguarding and promoting the welfare of disabled children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.
For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and disabled people.
Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Role:
We are seeking an experienced Visitor Experience Manager (VEM) to play a vital role in leading and shaping the visitor journey at Waddesdon Manor, working Wednesday-Sunday. The successful candidate will be an integral part of the Visitor Experience Management Team at Waddesdon Manor ensuring that every visitor enjoys an outstanding experience that is welcoming, inclusive, and memorable.
You will be responsible for developing a culture of ‘exceptional service, every time, for everyone,’ leading by example and inspiring the wider visitor experience team to deliver outstanding customer service. With extensive management experience in a visitor-facing heritage environment, you will act as an ambassador for our visitors across the property, ensuring their needs and expectations are embedded at the heart of all operations.
What you will do:
As Visitor Experience Manager (VEM), you will oversee house-based visitor operations and lead a seamless visitor engagement program - including tours, walks, and talks - ensuring that all audiences enjoy an exceptional and inspiring experience. By maintaining consistently high standards of welcome, interpretation and storytelling, you will enhance visitor satisfaction and foster memorable experiences.
You will play a key role in the growth and evolution of the Visitor Experience department, driving excellence in operations, recruitment, training, customer service, and engagement initiatives. With a strong understanding of heritage best practices, you will contribute to shaping the Visitor Experience strategy, ensuring long-term success and the achievement of key performance indicators (KPIs).
Key responsibilities include but not limited to:
Operational Management
- Oversee the visitor experience within the house, supporting the Assistant Visitor Experience Manager (AVEM) to ensure a consistently high-quality experience for all guests.
- Ensure impeccable presentation standards aligned with brand guidelines.
- Full compliance of operational policies and procedures.
- Ensure staff and volunteers are engaged with their roles and environment.
- Effective staff planning that aligns with budget and operational needs.
- Strategically plan for the future of the house-based visitor operation by benchmarking against industry leaders, implementing best practices, and managing change, where needed.
- Support the AVEM in the operational delivery of house openings and tours.
- Act as an escalation point for visitor feedback or complaints, ensuring prompt and confident resolution.
Tours & Walks Operation
- Oversee the daily delivery of the public tours and walks program, ensuring high-quality, well-resourced experiences.
- Serve as a central point of coordination between teams and departments to efficiently manage spaces and resources.
- With the AVEM provide motivational and supportive leadership to all guides and volunteers, ensuring visitor expectations remain central to operations
- Collaborate with relevant departments to create scripts and guidance for walks and tour programme delivery
- Train as a guide to cover staff/volunteer shortfalls and maintain consistency in the visitor offer
- Support out-of-hours exclusive access tours, sharing responsibilities with the VE management team
- Develop industry-leading, accessible, and revenue-generating tour visitor engagement programme
- Develop a guide recruitment and training programme.
- Work with the Head of Visitor Experience (HVE), Group Bookings Coordinator, and Marketing team to tailor tours and walks to visitor and group preferences.
People Management
- Line manage the AVEM, providing operational guidance and supporting their professional development.
- Offer strong, motivational leadership to guides and volunteers, serving as an approachable point of contact.
- Recruit, develop, and coach a high-performing, enthusiastic team, setting clear objectives and providing regular feedback.
- Inspire teams to engage with and safely manage the historic environment, fostering a passion for the house, its history, and collections.
- Collaborate with the VE & Volunteering teams to expand and enhance the year-round Visitor Experience volunteering program.
- Lead annual visitor care training for staff and volunteers.
- Provide ongoing role-specific training to ensure high standards of delivery.
Other Duties & Responsibilities
- Work with the Head of Visitor Experience to manage staffing and operational budgets, contributing to financial planning.
- Champion accessibility, ensuring all visitor offers meet best practice accessibility guidelines and supporting the AVEM in developing access initiatives.
- Deputise for the HVE and provide operational duty management in the AVEM’s absence.
- Serve as a second duty manager for large events, overseeing a designated site area and making operational decisions.
- Act as a trained First Aider and Fire Marshall (training provided).
- Train as a “White Hat” for Waddesdon’s Disaster Response Team and take a leadership role in major incidents if required
- Support frontline operations during peak times, major events, or staff shortages as required
- Stay informed on industry trends and best practices in the heritage/museum sector
You will be a great fit if:
You are skilled managing front-line teams and overseeing visitor operations, consistently delivering high standards of service and engagement. You have a passion for heritage and culture and can develop and deliver tours, walks and visitor programs that are accessible, inspiring and memorable. You are skilled at recruiting, training and motivating staff and volunteers, fostering a high-performing team while maintaining operational excellence. You have the ability to respond confidently to visitor feedback and will contribute to the long-term success and growth of the Visitor Experience department.
This role offers a unique opportunity to work within the charity and heritage sector, with all profits going to the upkeep and preservation of the House and Grounds.
Your areas of knowledge and expertise that matter for this role:
- Operational Leadership: minimum of 3 years’ experience in operational and line management within a fast-paced, visitor-focused environment, ideally in the heritage or museum sector.
- Passion for Heritage & the Arts: A genuine interest in heritage, arts management, and the natural world.
- Team Management & Development: Skilled in coaching, team development, and effective communication. Excellent interpersonal skills, adept at building relationships and managing complex stakeholder interests.
- Volunteer Management: Experience in leading and engaging volunteers, with an understanding of how to effectively motivate, recognize, and reward their contributions.
- Visitor Experience & Engagement: Proven passion and experience in delivering exceptional visitor experiences and engagement programmes.
- Strategic Contribution: Strong time management, project management, organisational and problem-solving skills. Familiar with best practices and trends in museums, heritage and visitor attractions, with experience driving operational improvements.
- Collection Care & Conservation: Understanding of historic collection care, conservation, health and safety, and security legislation.
- Communication & Public Engagement: Strong written and interpersonal skills, with experience in public speaking, guiding, or presenting. Ability to remain calm and confident under pressure.
- Financial & Technical Proficiency: Some experience in budget management and commercial awareness. Strong IT skills, particularly in Microsoft Office, with familiarity in POS and ticketing platforms.
Additional requirements:
The safety and wellbeing of children, young people and vulnerable adults are of the utmost importance for any role at the Rothschild Foundation, Waddesdon Manor. Consequently this position will require an enhanced Disclosure and Barring Service (DBS) check to uphold the safety and security of all our guests, staff and volunteers.
Rewards for working with us:
- Waddesdon Discounts – 50% discount in the food-to-go outlets at the Manor. 20% in the Manor gift shop and restaurant, Stables Café, Five Arrows Hotel, and The Bow Pub. 20% discount on special event tickets made available to staff.
- Staff Card - A National Trust staff card entitles two adults and children under 18 years of age free admission to all National Trust properties and 20% discount in NT retail and catering outlets.
- Annual Leave - On starting with us, you will receive 25 days annual leave per year plus 8 public holidays pro-rata. Stay with us for 3 years and this rises to 28 days, 30 days after five years and 32 days after 10 years.
- Sick pay - If you become ill, one week of sick pay during your first 3 months. This rises to a maximum of 3 months full pay within a rolling 12-month period. After four years you also receive a further 3 months at half pay in the rolling 12-month period.
- Pension - We will top up your pension by matching any contribution you make, up to 10% of your basic salary.
- Income Protection – on completing one year of continuous service, income protection may be available at 50% of basic salary for a maximum of 5 years.
- Life Assurance – a lump sum of 4 times basically annual salary is payable upon death in service.
- Mental Health and Wellbeing Support – access to a wellbeing platform and fully funded 1:1 counselling service.
- Enhanced Maternity Pay – after 12 months of continuous service, you can choose 13 weeks of maternity leave at full pay followed by 26 weeks statutory pay.
- Enhanced Paternity Pay – after 12 months of continuous service, you may take 3 months of paternity leave at full pay.
- And plenty more!
Our areas of interest are Arts and Culture and Regenerative Food and Farming, where we make a number of multi-year investments each year.



