Senior research programme manager jobs in lilley, hertfordshire

Bipolar UK is the only national charity dedicated to supporting individuals affected by bipolar, including carers and families. We're launching an exciting new lottery-funded project in Northern Ireland to expand our peer support network.

As Senior Volunteer Co-ordinator, you’ll play a central role in growing and supporting our network of local support groups. You’ll recruit, onboard and induct volunteer co-facilitators, ensuring a welcoming, inclusive experience. You’ll supervise and support volunteers, helping them develop skills and confidence to deliver safe, effective peer support—whether online or in-person.

Key responsibilities include:

• Supporting the set-up and running of new support groups across Northern Ireland.
• Providing ongoing training and practical assistance to volunteers.
• Collaborating on the promotion of groups and services with internal teams and external partners.
• Ensuring compliance with safeguarding, GDPR and internal policies.
• Promoting Bipolar UK’s self-management courses and psychoeducation resources.
• Representing the charity within communities and building partnerships with local mental health services.

This is a varied, hands-on role ideal for someone with strong communication skills, experience supporting volunteers, and a passion for peer-led mental health support.

Salary: £28,000–£30,000 | Contract: 2-year fixed term (extension subject to funding)
Location: Home-based in Northern Ireland, with occasional travel to London
Hours: Full-time (35 hours/week)
Reporting to: Services Manager – Groups

Location: Home based, or office based at Society Building, 8 All Saints Street, London N1, in line with NCVO’s flexible working policy or home working policy.

About the role

As a Senior CRM and Data Officer, you’ll play a pivotal role in supporting staff across NCVO in making the most of our Customer Relationship Management (CRM) system.

Acting as the go-to expert, you’ll provide guidance, training, and technical support to ensure the CRM is used confidently and effectively across the organisation. Your work will help maintain the quality and integrity of our data through regular imports, cleansing, and quality checks, ensuring compliance with data protection standards.

You will also be instrumental in driving the adoption of best practices, empowering colleagues with the tools and knowledge to use data efficiently and responsibly.

You’ll also take the lead on developing and managing our Power BI reporting suite, creating impactful dashboards and visualisations that support data-driven decision-making.

Working closely with stakeholders, you’ll translate complex needs into clear, accessible insights, drawing from data across Microsoft Dynamics and other integrated systems. Your role will include supporting ongoing CRM development projects, maintaining system integrations—particularly with Business Central—and contributing to a smooth rollout of new features.

This is a hands-on, strategic role for someone who thrives on problem-solving, continuous improvement, and enabling others through data and technology.

About the Transformation directorate

This role sits within the newly formed Transformation Unit.

The Transformation Unit comprises the Strategic Review; People, Culture and Inclusion; Technology, Programmes and Innovation; and Data and Insight teams. It will deliver key strategic projects that have a demonstrable impact on the organisational culture, growth and capabilities.)

About the Insights Hub

The Insights Hub sits within NCVO’s Transformation Directorate and acts as the organisation’s central intelligence engine.

Bringing together expertise in research, data, performance and CRM, the team supports strategic decision-making through robust research and data analysis. From delivering flagship research projects like the UK Civil Society Almanac to optimising data systems and supporting internal and external stakeholders, the Hub transforms complex data into clear, actionable insights.

The Insights Hub ensures that everything we do is grounded in robust evidence and aligned with real-world impact across the charity and voluntary sectors.

Equality, Diversity and Inclusion

NCVO is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we welcome applications from people from all backgrounds and identities.

We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience. As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.

If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know.

Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview question themes will be shared in advance. NCVO is an equal opportunities employer and we welcome applications from everyone.

Benefits for NCVO employees

NCVO offers attractive benefits including:

• ​25 days’ annual leave (for full time staff and pro-rata for part-time staff) and office closure between 25 December and 1 January inclusive. After three years' service annual holiday increases to 27 days, and after five years to 30 days, (pro rata for part time staff)
• ​the option to purchase or sell up to five more days each year
• ​five days’ volunteering leave (pro rata for part-time staff)
• ​2.5 extra ‘wellbeing’ days off during the year
• ​enhanced pay for sick/maternity/adoption leave
• ​subsidised gym membership
• ​season ticket loan
• ​flexible working, including opportunities to work from home/off site
• ​monthly homeworking allowance for permanent homeworkers
• ​monthly office worker allowance for those who have to work from the office on a daily basis
• ​generous employer pension contribution of up to 8.5% of salary, into our stakeholder pension scheme (linked to employee contribution)
• ​training and development opportunities.
• ​The opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
• ​24-hour free and confidential employee assistance programme

​We’re located a short walk from London King’s Cross station in a modern accessible building, overlooking Regent’s canal.

About NCVO

We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.

​Our membership is made up of over 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.

​We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.

​We focus on empowering charities and volunteers by making sure they have the knowledge, tools, and resources they need. We advocate for and with our members, giving voice to those not often heard, and harnessing the collective power of partners to ensure the voluntary sector is valued. We bring charities together so they can learn, connect, and create greater impact.

​As the voluntary sector and volunteering adapt to new challenges and a changing context, so must NCVO. We are therefore prioritising work to evolve as an organisation to ensure we live our values of ambition, inclusion, openness and collaboration in everything we do internally and externally.

​We have around 80 staff and income of more than £7m per year. With our members at the heart of everything we do, our mission is to unite to champion the remarkable role of charities and volunteers. Because stronger charities make for stronger communities.

Location: Home based, or office based at Society Building, 8 All Saints Street, London N1, in line with NCVO’s flexible working policy or home working policy.

About NCVO

We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.

Our membership is made up of over 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.

We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.

​​About the Transformation directorate

The Transformation Unit comprises the Strategic Review; People, Culture and Inclusion; Technology, Programmes and Innovation; and Data and Insight teams. It will deliver key strategic projects that have a demonstrable impact on the organisational culture, growth and capabilities.)

About the Insights Hub

The Insights Hub sits within NCVO’s Transformation Directorate and acts as the organisation’s central intelligence engine. Bringing together expertise in research, data, performance and CRM, the team supports strategic decision-making through robust research and data analysis. From delivering flagship research projects like the UK Civil Society Almanac to optimising data systems and supporting internal and external stakeholders, the Hub transforms complex data into clear, actionable insights. The Insights Hub ensures that everything we do is grounded in robust evidence and aligned with real-world impact across the charity and voluntary sectors.

About the role

As a Senior CRM and Data Officer, you’ll play a pivotal role in supporting staff across NCVO in making the most of our Customer Relationship Management (CRM) system. Acting as the go-to expert, you’ll provide guidance, training, and technical support to ensure the CRM is used confidently and effectively across the organisation. Your work will help maintain the quality and integrity of our data through regular imports, cleansing, and quality checks, ensuring compliance with data protection standards. You will also be instrumental in driving the adoption of best practices, empowering colleagues with the tools and knowledge to use data efficiently and responsibly.

You’ll also take the lead on developing and managing our Power BI reporting suite, creating impactful dashboards and visualisations that support data-driven decision-making. Working closely with stakeholders, you’ll translate complex needs into clear, accessible insights, drawing from data across Microsoft Dynamics and other integrated systems. Your role will include supporting ongoing CRM development projects, maintaining system integrations—particularly with Business Central—and contributing to a smooth rollout of new features. This is a hands-on, strategic role for someone who thrives on problem-solving, continuous improvement, and enabling others through data and technology.

Equality, diversity and inclusion

NCVO is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we welcome applications from people from all backgrounds and identities. We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience. As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.

​If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know. Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview questions will be shared in advance. 

NCVO is an equal opportunities employer and we welcome applications from everyone. Charity No. 225922.

How to apply

Please complete both parts of the application, quoting the reference SCDGO(T), and email us.

If you have any queries regarding our vacancies or experience any issues downloading or submitting your application form, please email us.

Benefits for NCVO employees

NCVO offers attractive benefits including:

• 25 days’ annual leave (for full time staff and pro-rata for part-time staff) and office closure between 25 December and 1 January inclusive. After three years' service annual holiday increases to 27 days, and after five years to 30 days, (pro rata for part time staff)
• the option to purchase or sell up to five more days each year
• five days’ volunteering leave (pro rata for part-time staff)
• 2.5 extra ‘wellbeing’ days off during the year
• enhanced pay for sick/maternity/adoption leave
• subsidised gym membership
• season ticket loan
• flexible working, including opportunities to work from home/off site
• monthly homeworking allowance for permanent homeworkers
• monthly office worker allowance for those who have to work from the office on a daily basis
• generous employer pension contribution of up to 8.5% of salary, into our stakeholder pension scheme (linked to employee contribution)
• training and development opportunities.
• The opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
• 24-hour free and confidential employee assistance programme

We’re located a short walk from London King’s Cross station in a modern accessible building, overlooking Regent’s canal.

Location: Home based, or office based at Society Building, 8 All Saints Street, London N1, in line with NCVO’s flexible working policy or home working policy.

About the role

Join NCVO as a Senior Project & Data Governance Officer and play a key role in shaping how one of the UK charity sector's largest data estates is managed and optimised. Working within the Insights Hub, you'll collaborate across departments to drive effective data governance, support CRM development, and enhance data systems that underpin vital organisational processes.

With a focus on Microsoft Dynamics, Azure, and Business Central, you’ll lead efforts to ensure data integrity, compliance, and operational efficiency—supporting everything from system integration to user training and reporting.

This is a hands-on, strategic role where you'll work closely with the Data & CRM Manager to implement data strategies, champion best practices, and ensure systems are fit for future growth. You’ll be at the forefront of developing and automating our CRM environment, improving user experience, and enabling data-driven decision-making across NCVO.

If you're passionate about data governance, system improvement, and collaboration—and have the skills to match—this is a fantastic opportunity to make a real impact.

About the Transformation directorate

This role sits within the newly formed Transformation Unit.

The Transformation Unit comprises the Strategic Review; People, Culture and Inclusion; Technology, Programmes and Innovation; and Data and Insight teams. It will deliver key strategic projects that have a demonstrable impact on the organisational culture, growth and capabilities.)

About the Insights Hub

The Insights Hub sits within NCVO’s Transformation Directorate and acts as the organisation’s central intelligence engine.

Bringing together expertise in research, data, performance and CRM, the team supports strategic decision-making through robust research and data analysis. From delivering flagship research projects like the UK Civil Society Almanac to optimising data systems and supporting internal and external stakeholders, the Hub transforms complex data into clear, actionable insights.

The Insights Hub ensures that everything we do is grounded in robust evidence and aligned with real-world impact across the charity and voluntary sectors.

Equality, Diversity and Inclusion

NCVO is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we welcome applications from people from all backgrounds and identities.

We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience. As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.

If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know.

Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview question themes will be shared in advance. NCVO is an equal opportunities employer and we welcome applications from everyone.

Benefits for NCVO employees

NCVO offers attractive benefits including:

• ​25 days’ annual leave (for full time staff and pro-rata for part-time staff) and office closure between 25 December and 1 January inclusive. After three years' service annual holiday increases to 27 days, and after five years to 30 days, (pro rata for part time staff)
• ​the option to purchase or sell up to five more days each year
• ​five days’ volunteering leave (pro rata for part-time staff)
• ​2.5 extra ‘wellbeing’ days off during the year
• ​enhanced pay for sick/maternity/adoption leave
• ​subsidised gym membership
• ​season ticket loan
• ​flexible working, including opportunities to work from home/off site
• ​monthly homeworking allowance for permanent homeworkers
• ​monthly office worker allowance for those who have to work from the office on a daily basis
• ​generous employer pension contribution of up to 8.5% of salary, into our stakeholder pension scheme (linked to employee contribution)
• ​training and development opportunities.
• ​The opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
• ​24-hour free and confidential employee assistance programme

​We’re located a short walk from London King’s Cross station in a modern accessible building, overlooking Regent’s canal.

About NCVO

We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.

​Our membership is made up of over 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.

​We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.

​We focus on empowering charities and volunteers by making sure they have the knowledge, tools, and resources they need. We advocate for and with our members, giving voice to those not often heard, and harnessing the collective power of partners to ensure the voluntary sector is valued. We bring charities together so they can learn, connect, and create greater impact.

​As the voluntary sector and volunteering adapt to new challenges and a changing context, so must NCVO. We are therefore prioritising work to evolve as an organisation to ensure we live our values of ambition, inclusion, openness and collaboration in everything we do internally and externally.

​We have around 80 staff and income of more than £7m per year. With our members at the heart of everything we do, our mission is to unite to champion the remarkable role of charities and volunteers. Because stronger charities make for stronger communities.

PSPA is the only UK charity providing support and information to people living with Progressive Supranuclear Palsy (PSP) and Corticobasal Degeneration (CBD). These rapidly progressing neurological conditions are caused by the premature loss of nerve cells in certain parts of the brain. While there is no cure, and no treatment, we aim to give everyone affected with PSP and CBD the information and support they need to live the best possible life.

Raising awareness among health and social care professionals since 1994, we also fund research into diagnosis and treatments, relying almost entirely on voluntary donations.

We are now looking for a Helpline Manager to join us on a part-time, permanent basis, working 21 hours per week.

What we offer

• Salary of £21,709 for 21 hours per week (FTE £36,182.66)
• 28 days’ annual leave plus bank holidays – pro-rated for part-time roles
• Pension scheme
• Employee Assistance Programme

This is a rewarding opportunity for a compassionate and strategic people leader with a helpline/call centre background to join our passionate and pioneering organisation.

You’ll be at the forefront of supporting those affected by two of the most misunderstood neurological conditions, helping to shape the support and information provided for people living with PSP or CBD across the UK.

What’s more, with part-time hours offering greater flexibility, you’ll enjoy a fulfilling work-life balance while leading a dedicated team whose work makes a real difference every single day.

So, if you’re ready to be part of a movement that is changing lives, apply today.

How your role contributes

• As our Helpline Manager, you will lead the delivery and development of a vital lifeline for people living with PSP and CBD.
• You’ll ensure that everyone reaching out for help is met with timely, compassionate, and expert support — putting their needs and voices at the very heart of our services.
• Managing a team of six Helpline Care Navigators and supporting volunteers, you’ll lead recruitment and training to ensure the helpline runs smoothly and sustainably, while nurturing a strong, person-centred team culture.
• Through data-driven insights, you’ll continuously evaluate and improve the service, championing accessibility, safeguarding and inclusion in all aspects of delivery.

Additionally, you will:

• Develop policies and procedures to ensure best practice in advice and support
• Represent helpline users in our magazine and editorial planning
• Collaborate with senior leadership to design new services that address unmet needs

What we need from you

To join us as our Helpline Manager, you will need:

• Experience of operational management in a helpline/call centre environment
• Experience managing a team and supporting their professional development
• Experience working with volunteers across different mediums, including online
• Experience of regular service data reporting, analysis and evaluation
• Knowledge of the issues for people living with a neurological condition and their carers
• Knowledge of safeguarding practices
• The ability to manage difficult situations in a calm and confident manner

The closing date for this role is 8 June 2025
Interviews will be held on 16 & 17 June 2025

Other organisations may call this role Helpline Team Lead, Support Services Manager, Care Navigation Services Lead, Support Line Manager, Information and Advice Services Manager, or Emotional Support Services Manager.

PSPA is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re looking for a role where you can make a real difference as a Helpline Manager, please apply.

We are looking to recruit a motivated and talented individual with strong project management skills to lead the delivery of the training function within the BSI. Reporting directly to the Director of Events and Training, and in collaboration with the wider BSI team, the Training Manager will be responsible for the delivery of existing training programmes and for devising, setting up and rolling out new training courses by working with BSI members to develop content and curricula, utilising different platforms from face-to-face to remote learning and supporting marketing of the courses to relevant sectors.

This role is responsible for engaging with a wide range of stakeholders to help identify training needs and opportunities that the BSI can meet. This will include opportunities in several sectors including clinical, scientific and public/patient focused. Using strong commercial acumen, the Training Manager will be critical in the continued development and growth of the training function to generate significant new income for the BSI.

Purpose of the post

HDR UK are committed to meaningful involvement and engagement where patients and the public are actively involved in shaping our work and decision-making. Reporting to the Senior Public Involvement and Engagement Manager and matrix managed within the Big Data for Complex Disease team, this is a pivotal role that will maintain and build upon an established strategy and programme of activities embedding the patient and public voice at all stages of work with the Driver Programme.

Your work will also support best practice delivered as part of the Public Engagement in Data Research Initiative (PEDRI), a vital UK-wide multi-stakeholder initiative that aims to facilitate a sector wide shift focused on establishing and advancing good practices for public involvement and engagement (PIE) with data-driven research and statistics.

You will work closely with public members, research and NHS communities, internal colleagues, charity partners, and funders to develop and implement plans for patient and public involvement and engagement.

This is an exciting opportunity for someone who has a passion for meaningful involvement and engagement of patients and the public in research, to shape and influence our work on the safe, ethical and scientifically robust use of data for research into the causes, prevention and treatment of disease.

The successful candidate will have a track record in working with individuals, groups and communities and can communicate complex information in clear, engaging ways. The post holder will have excellent influencing and negotiation skills, experience of working on complex projects with multiple partners and be comfortable with working at pace.  Patient and public involvement and engagement in data-driven research is a growing field. The successful candidate will show a willingness and experience of developing and delivering innovative approaches to involvement where previously opportunities may not have been obvious.

We are particularly interested in candidates who have experience of working with diverse communities and using trauma-informed practices to engage with those having lived experience of a variety of health conditions.

Main responsibilities

Big Data for Complex Disease PPIE strategy and delivery:

• Lead on the delivery of the PPIE strategy for the Big Data for Complex Disease driver programme, with oversight from the Senior PPIE Manager and Senior Programme Manager.
• Develop and deliver training and support best practice for researchers working with patients and the public on involvement and engagment in health data research.
• Support member development and growth of the network of patients and public contributors involved in the Big Data for Complex Disease driver programme, including by providing training and guidance on data science and its use in the programme.

Embedding PPIE in our work:

• Lead and facilitate meetings with public contributors to integrate meaningful PPIE throughout all aspects of our work.
• Undertake and manage specific involvement and engagement activities, including but not limited to focus groups, engagement events, developing and undertaking surveys, supporting the writing of plain English summaries of projects and their outputs. In collaboration with senior colleagues, support involvement of patients and the public in the governance of our work.
• Review and provide advice on PPIE elements of research projects ensuring adequate PPIE is incorporated and provide advice and support where needed to researchers. 
• Develop methods to expand reach and ensure diversity of perspectives and work with the HDR UK Involvement and Engagement team to grow involvement of currently underrepresented and underserved groups in health data science.
• Build and manage relationships with colleagues within the Big Data for Complex Disease driver programme and relevant partners like the British Heart Foundation (BHF) Data Science Centre, working collaboratively to support and manage involvement and engagement across all areas of work.
• Work closely with the internal communications colleagues to create and disseminate engaging content (e.g. news stories on outputs and impact, videos, infographics, case studies) on our work and involvement and engagement activities using a variety of communication tools.
• Horizon scan and liaise with colleagues across HDR UK for opportunities to increase visibility of the institute’s engagement and involvement impact, i.e. through conferences, festivals, journals and other publications.
• Lead on the recruitment of new public contributors as required. Adapt, develop and provide training for public where necessary identifying training requirements as needed.

Developing PPIE best practice and collaborative working:

• Work with the Senior PPIE Programme Delivery Manager and the rest of the PPIE Central team to share best practice and examples of successful PPIE practices that could influence our work, including through the Public Engagement in Data Research Initiative (PEDRI).
• Collaborate with the Senior PPIE Programme Delivery Manager, the PPIE Central team, and the HDR UK’s Institute-Wide PPIE Leads Group to lead public outreach initiatives and other events, ensuring that stakeholders are afforded opportunities to contribute their input and provide feedback. Establish effective working relationships and ‘ways of working’ with strategic partners to maximise opportunities for collaboration in patient and public involvement and engagement.
• Act as an internal and external ambassador for public, patient and practitioner engagement and involvement.
• Monitor and report on performance of PPIE across the Programme, make effective use of digital approaches to maximise the ability to collaborate, communicate and continuously learn.

Knowledge, skills and experience

Experience

• Educated to degree level or equivalent
• Experience of working with patients, carers and members of the public with diverse interests.
• Experience of working with community organisations and diverse voices
• Experience of running patient/public involvement activities
• Experience of developing, implementing and evaluating patient and public engagement and involvement strategies and methodologies, preferably in a research environment
• Experience of promoting the need and value of engagement and involvement to a wide range of stakeholders and acting as an advocate
• Experience of writing / developing content for public and research audiences and delivering presentations
• Experience of demonstrating an understanding of health research and the needs of patients and the public
• Planning and organisational expertise with a proven track record of delivering challenging projects with multiple partners to deadlines
• Experience of organising and facilitating a range of events and meetings including: event preparation, chairing of meetings, delivering presentations, use of tools to gather views and feedback, follow-up communications and evaluation
• An understanding of the public sensitivities of using health data for research

Skills

• Excellent planning and organisational skills, with the ability to manage complex and multiple areas of work with competing priorities in a fast-paced environment.
• Evidence of ability to meet tight and challenging deadlines using a flexible and adaptable approach
• Good influencing and coaching skills.
• Excellent people and interpersonal skills to build collaborative partnerships across diverse groups and the ability to handle sensitive issues positively.
• Excellent written and verbal communication skills with the ability to communicate effectively and confidently with different groups of stakeholders and people at all levels.
• Able to grasp the complexity of work across HDR UK and process complex scientific information to communicate it in a way that is clear, engaging and inspires the public to get involved.
• Strong analytic skills with the ability to frame problems and solutions in a logical manner.
• Ability to work autonomously and make decisions without supervision.
• Ability to work collaboratively and as part of a multi-disciplinary team.

The role

As Partner Engagement Manager you will promote the work of Family Fund and maintain a positive profile within the disability sector in Northern Ireland and with key Government/political stakeholders.

You will undertake a range of public affairs and policy activities that help sustain and grow our government funding and that secure positive outcomes for disabled children and their families. You will be acknowledged as a senior Family Fund representative across the disability sector, deputising for the Group CEO, or Directors on committees and at events as required.

You will also identify growth/income opportunities and feed through to relevant internal teams, providing follow up support, as required.

If you join us, you’ll be:

• Ensuring that Family Fund’s profile remains high amongst key organisations.
• Engaging with Ministers and MLAs to building awareness and support for Family Fund’s work.
• Family Fund’s key point of contact for all partners and stakeholders in Northern Ireland.
• Engaging in sector working groups and consortia to help secure improved support for families raising disabled children.
• Inputting to government policy development via consultations and direct work with government departments.
• Promoting the support offered by Family Fund to support demand generation, including targeted work in relation to our Equity, Diversity and Inclusion objectives.
• Supporting our Fundraising Team in identifying and securing funding opportunities that allow Family Fund to provide improved grants/information and support services to families.

About you 

For this role you will need to have experience of presenting to external stakeholders and representing an organisation in a professional capacity. Ideally you will have some knowledge/experience of public affairs or policy development work.

To be successful in this role you will need to be self-motivated and be able to engage positively with different teams. You must be flexible, adaptable and resilient to work demands and change. This post is home based with regular travel.

About us

Family Fund is a great place to work for great people. We provide a challenging and rewarding working environment where every staff member can make their mark.

We are a values based organisation and we aim to show our values in all that we do. Read our staff stories here, and see how our staff display our values every day.

We commit to inclusion, equality and diversity and we welcome applications from all parts of the community. Family Fund is a Disability Confident Employer. We will invite to interview all disabled applicants who meet the requirements for the role. If you have a disability, and are happy to let us know, please highlight this in your covering letter.

How to apply

When you’re ready to apply, complete the online application form and submit a CV and a covering letter. Your letter will need to explain what skills and qualities you would bring to the team.

For more information, please read the job description on our website.

The successful candidate must complete pre-employment checks that meet the Baseline Personnel Security Standard. This includes a right to work check and employment history verification.

Information:

Closing date: Midnight on Tuesday 3 June 2025
Interview date: Friday 13 June 2025

Marketing & Communications Manager

May 2025

1 Job Details:

Reports to: Director of Finance & Operations

Hours: 28 - 35 hours per week (negotiable)

Location: Home based (with occasional travel)

Salary: c £37,000 (with an excellent benefits package including life insurance and private healthcare)

Start Date Immediate

2. About us:

The UK Cyber Security Council works to bring together stakeholders to build and drive engagement in the cyber security profession, through developing standards and ethical practice, demystifying career routes into the profession and promoting the profession.

In collaboration with multiple UK Government departments and the National Cyber Security Centre (NCSC), our approach is to co-ordinate existing programmes and shape new initiatives, in support of the ambition to make the UK the safest place to live and work online.

We are also a membership organisation, with corporate members, who share our interest in promoting, supporting and developing the cyber security profession.

3. The role:

If you’re successful, you will have a unique opportunity to join a growing organisation at an important phase of its development. This exciting strategic and operational role will enable you to lead on the dynamic marketing and communication approach of an organisation with a very important mission which engages with a myriad of important stakeholders  

4. Main Duties and Responsibilities 

· To lead the delivery of the organisations marketing and communications (marcomms) strategy plan.

· To lead the development of strategic marketing and communication plans across all programmes, products and services.

· To ensure that marketing and communications across the organisation reflect and align with the UK Cyber Security Councils brand, vision, mission and values.

· To oversee and deal with brand governance issues and to drive, manage and implement marketing solutions and promotions that support agreed brand awareness targets.

· To manage our digital and social media channels and to ensure that all programmes and services are promoted effectively through these channels.

· To write high quality content, briefs, press releases and social media posts as part of our marcomms requirements.

· Working with the leadership team to develop a plan and process for internal communications across the Council.

· To lead on collaboration with licenced bodies and partners on joint marcomms and promotions

· To maintain an awareness of the Council’s strategy and wider cyber security landscape and propose content that will speak to key audiences.

· To update the website content on a regular basis as the window to the organisation.

· To work with internal and external colleagues to agree marketing and communications strategies for each programme and support the delivery of e-marketing and social media campaigns.

· To lead on the delivery of consistent, branded marketing collateral – print and digital in support of identified brand awareness targets.

· To lead on promoting our events management activities working closely with internal and external colleagues.

· To develop and evaluate customer research, market conditions and competitor data to ensure that annual marcomms plans remain refreshed and up to date.

· To work with senior managers to develop annual engagement targets based on

increased engagement and influence.

· To measure and report performance of all marketing activity, assessing against

targets, together with other relevant metrics and analytics.

· To prepare progress reports as required for the Chief Executive and/or Board of Trustees.

· To ensure effective data management concerning members and supporters to ensure that GDPR compliance is maintained at all times.

· To represent the Council in a professional manner and to act at all times in a manner which will not damage its reputation.

· To undertake other tasks from time to time as required by the Leadership Team.

This job description is intended as a general guide to the scope of the post and may change in line with the needs of the service or at the request of the line manager.

5. Person Specification:

5.1 Essential Criteria:

· Experience and willingness to be hands on in content development and production including graphic design of marketing collateral

· Experienced in copy writing, proof reading and editing content

· Experience of content management systems (CMS) 

· Experience of working with creative agencies and PR companies

· Excellent written and verbal communication skills

· Experience of using customer relationship management systems (CRM)  

· Excellent project management skills

· Attention to detail and driven by high quality outputs

· Ability to work autonomously, work under spikes of pressure and meet deadlines

· Ability to think outside the box, dynamic and innovative

· Experience of managing the social media area including content and campaigns

· A track record of successful programme and organisational marketing

5.2 Desirable:

· A degree in marketing or communications or equivalent

· An understanding of the Cyber Security Profession

· Experience of managing staff, volunteers or interns

·  Experience of creating high impact comms design  

· Experience of commissioning content from external authors 

· Experience working in a professional body context, and/or with committees and volunteers

6. Diversity

We actively encourage applications from a wide range of people from diverse backgrounds to apply for our positions as we are committed to having a team that is made up of diverse skills, experiences and abilities people.

We actively support diversity and inclusion and ensure that all our employees are valued and treated with dignity and respect as we want to encourage everyone in our business to reach their potential.

We’re growing our fundraising team! Here at Keech Hospice we know that raising more funds enables us to reach many more people in our community and we’re delighted that this has been recognised with a substantial investment into the team structure. You’ll be joining us at an exciting time for the team and the organisation, with a recent re-brand, a deep-dive into fundraising and the build of a new strategic plan for raising income - you could join a brilliant existing team to help us transform the way we fundraise and help us, help more.

Key Responsibilities:

• Creating, developing & implementing strategies to engage major gift donors to meet growing targets
• Drive the growth of major gift income through maximising relationships and events
• Leading projects ensuring timely delivery and alignment with strategy
• Work closely with wider Fundraising team and Marketing and Communications to deliver income growth

What We're Looking For:

• Excellent networking skills to build prospects and partnerships
• Excellent written and verbal communication skills with ability to engage and inspire
• High level proficiency in CRM
• Previous experience in charity sector and proven ability to secure large gifts
• Project management skills
• Strong understanding of charity sector and fundraising regulations

What we offer:

• A competitive salary and generous annual leave
• Ability to carry over your existing NHS pension scheme
• Healthcare scheme
• Free car parking and cycle to work scheme
• Career development and progression opportunities
• A caring, supportive and inclusive environment

Population Matters is a growing UK charity with a global remit. We are a dedicated small organisation of individuals who has big ambitions. We adopt a can-do approach and belief to implementing our vision - a world in which our human population lives fairly and sustainably with nature and each other.

Through collaboration, creativity and commitment our work addresses the negative consequences of ever more people using ever more of the planet’s resources.  We do this by inspiring and engaging with others to find, share and promote ways to make our vision a reality as quickly as possible.

We have recently launched our 5-year strategy, and we have now entered an exciting new phase of growth and influence.

About You: The Role

• You are someone who can adeptly apply your hands-on experience gained from designing and implementing impactful communication strategies.
• You bring tenacity, curiosity and passion in designing and delivering digital campaigns that influence and shift public and media narratives to enable our human population to live fairly and sustainably with nature and each other.
• With always this end in sight, your management experience of digital mass communications, platforms and presences will ensure digital communications, campaigning and fundraising is fully leveraged through applying continuous monitoring, evaluation, learning, accountability and innovation.
• You will be responsible for our content strategy across all digital channels and play a lead role in the design and delivery of communication strategies and assets.
• You bring  significant knowledge and experience of digital communications, marketing, infrastructure and project management, and ensure that our digital communications inspire and engage audiences to support our mission.

For further information, please refer to the attachement below. We look forward to hearing from you! 

Benefits: 25 days’ annual leave per annum; additional three days’ closure over Christmas; employer pension contribution 6-8%, employee matching contribution min. 2%; Employee Assistance Programme; we fund and encourage continuing professional development (CPD).We promote and encourage flexible working all types, in line with our flexible working policy.

Location: Remote working in the UK, with occasional travel and access to our London office space. Must have right to work in the UK.

Interviews: There will be two rounds of interviews. The first interview will take place on Wednesday 11 June 2025 (virtual) and the second on Tuesday 17 June 2025 (in-person at our office in London).

Deadline for Applications: 08-Jun-2025 23:30

We’re growing our fundraising team! Here at Keech Hospice we know that raising more funds enables us to reach many more people in our community and we’re delighted that this has been recognised with a substantial investment into the team structure. You’ll be joining us at an exciting time for the team and the organisation, with a recent re-brand, a deep-dive into fundraising and the build of a new strategic plan for raising income - you could join a brilliant existing team to help us transform the way we fundraise and help us, help more.

Key Responsibilities:

• Creating and implementing strategies to increase legacy giving and gifts in wills
• Engaging with potential donors and developing strong relationships with individual supporters
• Embedding a clear understanding of legacy fundraising through collaborative working
• Leading multiple projects ensuring timely delivery and alignment with strategy
• Analyse fundraising data to inform decision-making

What We're Looking For:

• Excellent communication skills to engage and inspire
• Project management skills
• Previous experience in charity sector with focus on gifts in wills and fundraising in memory
• High level proficiency in CRM
• Strong understanding of charity sector and fundraising regulations

What we offer:

• A competitive salary and generous annual leave
• Ability to carry over your existing NHS pension scheme
• Healthcare scheme
• Free car parking and cycle to work scheme
• Career development and progression opportunities
• A caring, supportive and inclusive environment

Role: Healthcare Partnerships Lead

Hours:  22.5hr hrs per week, (3 days)

Location: Homebased within the UK with a requirement to travel and support in person events, conferences and meetings

Reporting to: Director of Programmes and Partnerships

Benefits: Flexible working arrangements, 28 days of annual leave (FTE) + 1 day for your birthday, pension scheme

Key relationships: Managing external relationships with key healthcare professionals and partners and working closely with our Medical Advisor and Information and Research Manager

Salary: £38,000 per annum (FTE)

Essential: Access to own car and full clean driving licence

About The Role

Do you have experience in working collaboratively, establishing meaningful partnerships within the healthcare sector and are looking to make an impact at the world’s leading multiple sclerosis healthy lifestyle charity?

We’re looking for an experienced Healthcare Partnerships Lead to continue to steer the delivery of our Healthcare Engagement Strategy and build upon our Program expertise. With a strong focus on reducing health inequalities, you’ll lead, develop and deliver activities that meet our strategic ambition to ensure that as many people as possible understand that there is hope after an MS diagnosis.

We need to engage with healthcare professionals as, for many people with MS, this group are the first people they seek credible information from and will potentially have a life-long relationship with, given the incurable nature of the condition.

About Us

Overcoming MS is the world’s leading multiple sclerosis healthy lifestyle charity established in 2012. We are unique in our whole person approach and practical evidence-based focus upon self-management of MS, formulated as a holistic program. At Overcoming MS, we are here for everyone with MS who wants to take control of their health and wellbeing.

Although there is currently no cure for MS, we help people with MS to live well by making informed lifestyle choices. They have clear, practical actions to take, by following an evidence-based self-management program. This program uses substantial scientific evidence of how holistic self-care, alongside medical therapies, benefits people’s physical and mental health. Knowing people can change their risk of deterioration through lifestyle choices gives hope to us all.

Our vision is that people with MS feels empowered to take control of their health, are making informed lifestyle choices and living a full and healthy life.

Overcoming MS Strategy

Our strategy for 2024 to 2026 establishes five key objectives:

Raise awareness within the global MS community of the importance of healthy lifestyle and the Overcoming MS Program. 

Deliver world class information, tools and support to the Overcoming MS community, empowering them with the confidence and knowledge to follow, understand and share the Program, wherever they start.

Build the authority of Overcoming MS through developing team expertise, communicating the existing evidence base, building new evidence, and through influencing and working in partnerships. 

Grow a collaborative, knowledgeable, passionate and sustainable team of staff, facilitators and volunteers. 

Develop financial growth and independence through reducing our cost base, increasing fundraising via diversified activity, and generating income through other sources. 

Job Description

The Healthcare Partnerships Lead will be responsible for the delivery of our Healthcare Engagement Strategy, through the development and delivery of projects and activities which embrace collaboration, raise the profile and credibility of both the Overcoming MS charity and Program, and extend supported self- management of MS within the health and social sector. We want to be the go-to charity for lifestyle and living well with MS and to demonstrate the added value we bring through education, resources, community and partnership working.

The past 12 months have seen the laying of a strong foundation for both increasing credibility and collaboration. This has included identifying barriers to supporting self-management in MS, developing education, piloting projects and resources to overcome some of those barriers in partnership with healthcare professionals. Honing datasets and presenting these meaningfully, has added credibility and demonstrated value. We want to see that foundation built on further, and shared more widely, taken forward by the new Healthcare Partnerships Lead.

Key Responsibilities

· The successful delivery of the Healthcare Engagement Strategy, identifying and prioritising engagement with our key audiences and stakeholders.

· Working closely with both our Medical Advisor, Information and Research Manager (new role) and with the existing HCP Advisory Group and wider engaged healthcare partners, to facilitate the development of the relationship, profile and reach between the charity and the health and social care sectors. Around information sharing, service design, and understanding of the role of lifestyle in holistic management of MS.

· Identifying and attending key healthcare events and conferences, building networks, partnerships and other resources to increase knowledge and awareness of how the charity and Overcoming MS Program, benefits people with MS and maximise opportunities for signposting.

· Building frameworks for data gathering and evaluation to effectively review benefit of collaborative interventions and report outcomes widely and meaningfully, in partnership with the Information and Research Manager.

· Maintaining understanding of policy and priorities of healthcare agencies to ensure mutual or aligned priorities from both, in addition to people living with MS, are all factors taken into consideration when developing plans and pathways.

· Identifying opportunities for collaboration and partnership working through engagement with HCP professionals and organisations.

· Lead on healthcare education through our existing partnership with the British Society of Lifestyle Medicine, marketing the education widely, evaluating its benefit to HCPs and strategically reviewing the format, vehicle and content as appropriate.

· Providing clear, responsive and consistent educational content around the importance of lifestyle choices and behaviours to healthcare professionals based on the current evidence-base and the Overcoming MS Program, working closely with the Information & Research Manager to ensure up-to-date and validated content.

 Other Responsibilities

· Creating meaningful engagement with the MS community and healthcare professional partners, widening our reach to support more people with MS.

· Mapping local assets and services to target and test appropriate resources and support to MS clinics, to help HCPs share information and support their patients to self-manage, tracking success.

· Empowering people affected by MS and their healthcare professionals to discuss lifestyle modification and the Overcoming MS Program with confidence, improving self-management and health outcomes.

· Engaging new HCP audiences, reducing barriers and perceptions of lifestyle modification in the treatment of MS. 

· Leading on the delivery, monitoring and evaluation of key programmes, considering key insight, collecting and analysing data to measure impact against project and charity targets.

· Supporting the delivery of key products, services and events both in person and online that reach multiple audiences and budgeting accordingly.

· Identifying opportunities for accessing funding streams, working with Fundraising colleagues to diversify our income base.

· Raising our profile within the healthcare environment so that they recommend the charity and will advocate on our behalf.

· As we are a small, busy charity, all staff help with the general running of the organisation in addition to their specific role activities.

About you
Education or experience in a related field e.g. healthcare management, public health, you’ll have a strong understanding of the NHS, Public Health and the UK health care policy landscape. Knowledge of the global health care landscape would be an advantage but not essential.

You’ll have previous experience as a senior healthcare lead or similar role for example within the NHS or similar medical field or will have experience leading community or public health related engagement programmes.

With excellent communication, presentation and influencing skills, including working with stakeholders at very senior and professional levels, you’ll have strategic analytical skills, able to frame problems and solutions in a logical fashion and demonstrate a high degree of empathy and compassion for health-related issues.

You’ll have intellectual flexibility, able to embrace and deal with ambiguity, complexity and to be open to creativity in leading and bringing about effective change.

You are comfortable working remotely and attending events during evenings and weekends, with a full UK driving licence and access to a car.

What can we offer you?
Our staff benefits include:
• 28 days annual leave (FTE) plus a day off for your birthday and bank holidays
• Flexible working
• Remote working
• Pension
• Employee Assistance Programme

How to apply  

Please send your CV and a covering letter by midnight on Sunday 8th June.

In your covering letter, please let us know:  

• Your motivation for applying for the role

• Why you feel your skills are suitable for the role 

• Your notice period  

• Your current location.  

Please respond ASAP, as we will start screening candidates as soon as we receive applications.  

First stage interviews will be held online on Tuesday 17th June.

Second stage interviews will be held online on Friday 20th June.

We are an equal opportunities employer, committed to diversity and inclusion in the workplace. We make hiring decisions based on merit. If you fill most or all the requirements, please apply.  

No agency contact, please.  

We’re growing our fundraising team! Here at Keech Hospice we know that raising more funds enables us to reach many more people in our community and we’re delighted that this has been recognised with a substantial investment into the team structure. You’ll be joining us at an exciting time for the team and the organisation, with a recent re-brand, a deep-dive into fundraising and the build of a new strategic plan for raising income - you could join a brilliant existing team to help us transform the way we fundraise and help us, help more.

Key Responsibilities:

• Creating, developing and implementing strategies to acquire, retain and engage individual donors
• Driving the growth of individual giving through digital channels and delivering online campaigns, social media fundraising and e-mail marketing
• Leading projects
• Analysing fundraising data to track performance and identify trends
   

What We're Looking For:

• Previous experience within fundraising and focus on digital fundraising
• Understanding of supporter/customer engagement strategies
• Excellent communication and project management skills
• Proficient in CRM systems
• Strong understanding of charity sector and fundraising regulations
   

What we offer:

• A competitive salary and generous annual leave
• Ability to carry over your existing NHS pension scheme
• Healthcare scheme
• Free car parking and cycle to work scheme
• Career development and progression opportunities
• A caring, supportive and inclusive environment