Senior supporter care officer jobs (344)

Don’t miss out on a job again!

Get job alerts for this search sent straight to your inbox

You haven't selected any filters. To create a tailored job alert, select your filters first.
Email address

Oh no!

{{ alertCtrl.errorMsg }}

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

All done!

You will now get the latest from this search sent to your inbox.

Check your email inbox in order to verify your job alert

{{ alertCtrl.errorMsg }}

Sign in or register to manage your job alerts.

Register

Top job
Alzheimer's Research UK
CB21, Cambridge
Circa £27,000 per annum
Great opportunity for an ambitious team player with customer service experience to be part of the UK’s leading dementia research charity.
Top job
Bloom Foundation
Camden Town
£Attractive (dependent on experience)
Great opportunity to join a new, exciting and innovative grant maker.
Top job
Association of Charitable Foundations
Spitalfields
£38,650 - £41,700 per year
ACF is ambitious to improve reach and impact, by reshaping communication with our members, and promoting our events, products and projects.
Top job
Hospices of Hope
Sevenoaks, Kent
c.£50,000 per year
Seeking an individual passionate about developing hospice care in South East Europe and able to lead a UK team in support of this mission.
Top job
Bloodwise
Multiple Locations
£32,000 -£35,000 pa (DOE- this is negotiable for applicants with clinical experience)
We are looking for a positive and empathetic Support Services TL to provide high quality information and support to cover maternity leave.
Top job
Sir Gabriel Wood's Mariners' Home
Greenock, Inverclyde
£ Competative
Top job
SASH (Safe and Sound Homes)
York
c£55,000 per year
Do you care about helping prevent youth homelessness and supporting vulnerable young people to have a safe and stable future?
Quarriers
Bridge of Weir
£30,889 pro rata
Senior Fundraiser (Major Gifts & Events), 21 hours per week, £30,889 pro rata, Bridge of Weir, Inverclyde
Quarriers
Bridge of Weir
£30,889 pro rata
Senior Fundraiser (Corporate & Events), 21 hours per week, £30,889 pro rata, Bridge of Weir, Inverclyde
The Forever Friends Appeal
Bath
£21,089 - £23,761 per year
Seeking a friendly, enthusiastic and committed fundraiser to further grow our community programme to benefit patients at the RUH Bath.
World Vision UK
Milton Keynes
£36,994 per annum, depending on experience + good range of benefits
Page 1 of 23
CB21, Cambridge
Circa £27,000 per annum
Contract, Full-time
This recruiter is scheduling interviews as the applications come in. So apply now!
Job description

Alzheimer’s Research UK is the UK’s leading dementia research charity dedicated to diagnosis, prevention, treatment and cure. Backed by our passionate scientists and supporters, we’re challenging the way people think about dementia, bringing together the people and organisations who can speed up progress, and investing in research to make life-changing breakthroughs possible.

This is an ideal opportunity for an ambitious team player with supporter care/customer service experience to develop their career as part of the UK’s leading dementia research charity. Working closely with the Supporter Care Manager and other team Officers, you will work in a supervisory capacity to the rest of the team line managing 2 Supporter Care Executives and ensure that the charity’s supporters receive an excellent standard of service.

This is a fixed term role for a period of 12-months, or on the return of the post holder, to cover a period of Maternity leave.

Main tasks of role:

  • Act as the first point of contact for the resolution of complex queries and complaints.
  • Assist in managing the day to day work of the Supporter Care team, including managing turnaround times.
  • Assist the Supporter Care Manager with projects involving Supporter Care and be the team representative on some cross functional projects.
  • Deputise for the Supporter Care Manager, assuming responsibility for the team in their absence.
  • Recognise fundraising, engagement and retention opportunities when talking to supporters.
  • Respond to queries received by phone, email and post and assist the team in doing the same.
  • Process donations, standing order payments and gift cancellations, acknowledging supporters and sending out materials as appropriate.
  • Ensure there is always enough telephone cover in place, arranging lunch breaks, meetings and assisting with any voicemail arrangements.
  • Compile routine reports including all feedback received by the charity.
  • Assist the Supporter Care Manager with monitoring performance of external suppliers.

What we are looking for:

  • GCSE in Maths and English, or equivalent
  • Confidence working with computers – good knowledge of Word, Excel, Outlook and databases.
  • Experience of working in an office based, customer facing role (within the charity sector would be advantageous).
  • Experience of handling complaints and queries.
  • Excellent written and spoken communication skills with an exceptional telephone manner.
  • Ability to work with a high level of accuracy and attention to detail.
  • Good organisational skills and the ability to prioritise workload.
  • Professional and hard-working team player.
  • Outgoing, enthusiastic and able to remain calm under pressure.

Location: Granta Park, near Cambridge.

Salary: Circa £27,000 per annum, plus benefits

Please download the Vacancy Pack for more details.

The closing date for applications is the 12th February 2020 with interviews to be held on the 20th February 2020. We would encourage applicants to submit their application at the earliest opportunity as the closing date may be brought forward at any time. Should we wish to contact you to arrange an earlier interview this will be arranged based on the availability of the candidate and the panel. Please indicate in your cover letter if you are unable to attend on a certain date.

In order to be considered, please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies Page. You will be able to attach a CV and covering letter to your application, track your application and view other vacancies that may be of interest.

To view further details about this role and the benefits of working for us please visit the Alzheimer’s Research UK website.

Additional documents
Vacancy Pack (.pdf)
Check commute
Starting Address
Destination
Mode of transport
More about Alzheimer's Research UK
About
Alzheimer's Research UK

Who We Are

Alzheimer’s Research UK is the UK’s leading dementia research charity dedicated to diagnosis,... Read more

Posted on: 22 January 2020
Closing date: 12 February 2020
Job ref: SSCO/19/82
Tags: Admin,Fundraising
You have hidden this job: