Senior Supporter Care Officer Jobs in Battersea, Greater London
Location: Dorking and Leatherhead (remote working considered for the right candidate)
This is an exciting opportunity to join our senior management team as an Operations Manager. This role offers 3 days employment per week. The Operations Manager is an internally focused role that ensures the advertised service is delivered. You will be part of the senior management team ensuring the smooth and efficient running of a high quality advice service, including overall management of the advice session supervisors and volunteer team.
Why join us?
There’s never been a more important time to work for Citizens Advice. As day to day living costs continue to remain high, many are struggling to make ends meet, and we’re experiencing record-breaking demand for our services. We give people the knowledge and confidence they need to find their way forward – whoever they are and whatever their problem. For everyone, for 85 years.
We are seeking someone who is passionate about giving an effective service to everyone and who is not afraid to drive change and improvement. You will need to demonstrate that you are a strong team player, with an eye for detail, and have great people skills. You will thrive in a busy environment and have a positive ‘can do’ attitude.
You will also be passionate about helping others to reach their full potential, contributing to their development, and seeing them thrive. You will have excellent communication skills and the ability to supervise, motivate and manage people. You will complement this with strong IT skills.
You may currently be working as an experienced supervisor or manager within our service and looking to step up to a more senior management role or transfer to a different local office to add breadth to your experience. Either way, we are keen to hear from you!
The Citizens Advice service values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.
You will be responsible for the day to day supervision of the advice team as they provide advice and information face to face, via email and on the telephone to the public as well as ensuring that the advice given is of good quality.
More about Citizens Advice Mole Valley (CAMV)
We are an independent local charity operating at the heart of our community for 85 years. We have offices in Leatherhead and Dorking. We support those living and working in Mole Valley on a range of issues such as housing, employment, financial matters and benefits. Our free, independent and impartial advice changes lives, supporting our clients through challenging times.
We value diversity, promote equality and challenge discrimination. We welcome applications from people of all backgrounds. If this role sounds like you and you would like to know more, or to have an informal chat, please contact us via the email found on our website vacancy page. We can send you the detailed job pack. Take a look at our website to find out more about us!
It is anticipated that interviews for this role will take place in the 2 weeks following the closing date for applications.
Closing Date: Friday 24 May 2024 at midday
About the role
Are you passionate about women’s health and the power of communications to advocate, inform, and influence? If so, we have an exciting opportunity to join us as interim Head of Media and Communications.
In this role, you will play a vital part in the RCOG’s mission to improve the lives of women and girls around the world, through the delivery of creative communications campaigns and high-impact media stories. You will promote our guidelines, research and reports to support their use around the world to deliver high quality, safe and compassionate care for women.
Leading our busy press office, you will have opportunities to shape the media agenda on critical women’s health issues and champion the voices of women and girls through creative story-telling. Your social media expertise will ensure we are effectively listening to and engaging our members, partners and the public.
You will enjoy building and managing relationships with stakeholders to deliver opportunities for partnership working – including national health organisations, other Royal Colleges and women’s health charities. You will have excellent strategic judgement and be confident to advise senior College stakeholders on high profile and sensitive issues.
Reporting to the Director of Communications, you will line manage our Senior Media and Communications Officer and work closely with colleagues in our policy, public affairs and marketing teams to help ensure the College’s external affairs work is integrated, coherent and impactful.
Responsibilities
- Lead the delivery of our annual media and communications plan, including priority campaigns in partnership with marketing, policy and public affairs colleagues
- Oversee our busy press office, ensuring we maintain strong media relations and are achieving high impact coverage on College priorities
- Deliver proactive external communications to promote awareness and impact of RCOG programmes, projects and products
- Ensure we are effectively using our social media and digital channels to listen, engage and influence, including production of videos, podcasts and webinars, etc.
- Build strong relationships with partners and stakeholders to gather intelligence and identify partnership opportunities
- Lead on ensuring the RCOG maintains effective communications and media processes, including forward planning tools, media logs, activity summaries, and evaluation reports.
About you
This position is well-suited to an experienced communications professional who is passionate about women’s health, and the role that creative communications and campaigns can play to advocate, inform, and influence.
Requirements:
- Experience leading the development and delivery of integrated communications campaigns Excellent news sense and experience leading a busy press office covering high profile issues
- Ability to lead on and manage sensitive/ emotive/ ethical issues in a sensitive manner
- Creative and technically excellent writing skills
- In-depth experience to use digital channels to listen, engage and share information
- Confident in building partnerships and being a trusted advisor to senior colleagues
- Ability to work independently to meet deadlines, with a proactive and efficient working style
Our culture and benefits
The College offers an agile working policy meaning staff are able to work from home or in our stunning office in London Bridge. We offer a friendly, values led working culture with an excellent benefits package that includes:
- Agile and flexible working
- 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January
- Up to 10% employer pension contribution after probation
- Enhanced occupational Maternity, Adoption, and Shared Parental leave policies
- Interest-free bike, season ticket and technology loans after probation
- Tailored Learning and Development and study leave
- Affinity staff networks
- Free lunch (onsite only)
- Employee Support Service counselling
- Life Assurance Scheme
- Lifestyle discounts
For a full list of the benefits we offer, please visit our careers site
How to apply
- To apply, please visit our website via the Apply button, or our careers site to download the full Job Description.
- Closing date: 10.00am on Tuesday 28 May 2024
- Interviews to be held in person in week commencing 3 June 2024
We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We are therefore looking for candidates whose backgrounds, experience and identity enhance the diversity of our existing team. We are particularly encouraging applications from underrepresented groups at the College such as those from black, Asian and minority ethnic backgrounds and those with a disability. To find out more, please see our Diversity Policy and Equal Opportunities Policy.
We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa.
About us
The RCOG is a professional membership association dedicated to improving women’s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women’s health and health care across their life course. We are a global leader in this specialist area, supporting 16,000 members in the UK and internationally.
We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are looking for a dynamic and driven Business Development Manager who can spearhead our fundraising initiatives, lead the development of new projects and support organisational change to facilitate the growth of our services.
You will be part of the Senior Leadership Team, playing a pivotal role in shaping the future of our organisation to maximise the positive impact that we have on our member’s lives. Starting with a strong foundation to build upon, you will lead on fundraising activities and service development to support our exciting new strategy.
Bexley Mencap is a small and dynamic local charity focused exclusively on supporting people with a learning disability and their families. Our vision is that people with a learning disability are respected, valued and empowered to live life to the full.
This is an exciting time to join our organisation; we are entering into year 2 of an ambitious new strategy, have a range of new opportunities on the horizon and are actively expanding and developing the support and services that we provide.
About the role
As the Business Development Manager, you’ll be part of the Senior Leadership Team. You’ll do everything to make sure that we have the capacity and resources we need to deliver on our strategy and ensure that every person with a learning disability can live life to the full. You will play a pivotal role in driving the growth and sustainability of the organisation helping us to build upon our strong reputation and existing relationships.
This is an exciting time to join our team with a lot of opportunities to grow our existing services and develop new, flexible services which offer a range of options to members and carers. You will be central to supporting our team to adapt to new ways of working and evolving how we deliver change in the future. Depending on your success in the role there will be opportunity to extend the contract and/or number or hours at a later date.
About You
We are seeking a driven and determined candidate with proven experience in fundraising or business development ideally gained from the voluntary sector. Our ideal candidate has an enthusiastic attitude as well as experience in developing and growing services. We are looking for someone who aligns with our mission and we ask that all our staff live our organisation’s values and demonstrate them in their day-to-day work.
You will need to have excellent interpersonal and communication skills to enable you to build authentic relationships with members, donors, partners and commissioners. You will also need experience in leading change within an organisation, supporting our team on our journey of growth and sustainability.
You will need to be approachable, organised and have excellent communication skills with good IT skills to be able to excel in fundraising.
What we offer
We offer a range of benefits including discounts at local shops and restaurants (through a Blue Light Card), training and development opportunities and flexible working. We also offer 22 days holiday plus all English bank holidays as well as a variety of other leave such as volunteering days and enhanced carers leave.
Duties Include:
Fundraising and project development:
· Lead the implementation of Bexley Mencap’s Fundraising Strategy; reviewing existing fundraising strategies, identifying opportunities for development and introducing innovative strategies to achieve fundraising goals.
· Research and pursue new funding opportunities; including grants, legacies and social enterprise/earned income opportunities.
· Develop compelling cases for support, tailoring funding bids and applications accordingly
· Develop and maintain funding pipelines, providing reports to the Trustee Board
· Support and line manage part-time member of the team (may be required to support more staff if the role grows/adapts)
· Support the Chief Executive in extending and strengthening relationships with existing partners and developing new relationships
· Ensure all fundraising initiatives adhere to best practices, ethical guidelines and legislation
· Identify and evaluate opportunities for new projects and initiatives aligned with the mission and objectives of the organisation.
· Lead the development of project proposals, including conducting needs assessments, defining project scopes, and establishing timelines and budgets.
· Collaborate with internal teams and external partners to ensure successful project implementation and delivery.
Organisational Change and Growth:
· Work closely with the senior leadership team to identify areas for organisational growth and improvement.
· Champion initiatives aimed at enhancing organisational capacity, efficiency, and sustainability.
· Support change management processes to foster a culture of innovation and continuous improvement.
· Coach, motivate and guide staff and volunteers
Other:
· To be familiar with and work within the organisation and the service’s values policies and procedures, maintaining records and reports accordingly.
· To be a part of the Senior Leadership Team, supporting the wider team in the absence of other management.
· To attend and participate in team meetings, supervisions, appraisals and training as required
To support anti-discrimination policies and procedures and promote equality of opportunity at all times.
To provide support and opportunities to people with a learning disability and their families. We raise awareness and promote community understanding.
The client requests no contact from agencies or media sales.
We are searching for a new strategic leader at Bloody Good Period. The Head of Communications and Campaigns will play a pivotal and strategic role in delivering creative and effective campaigns and comms that align with our wider influencing work, maximising opportunities to influence change as we approach a General Election, and beyond.
Bloody Good Period’s brand and communications have had huge traction and influence in the last few years. Our mission of menstrual equity resonates strongly with a range of stakeholders including individual supporters, corporates, parliamentarians and celebrities, and we have developed a strong brand which is frequently sought after for high-profile partnerships.
We are also dialling up the activist movement quality of our work, building on strong foundations in terms of our brand, reputation and relationships. We think menstrual equity is a bedrock of renewing and improving the way the UK works, and the way we campaign for that and communicate our thoughts and demands will always be fundamental to our success in achieving our mission.
The Head of Communications and Campaigns will be working across the organisation, and crucially alongside our Experts by Experience forum, strengthening our communication strategy whilst developing and implementing an ambitious campaign strategy to engage and mobilise both existing and new supporters.
We are an inclusive, feminist organisation, which champions remote and flexible working, and puts self-care at the heart of what we do. We offer a specific leadership and development programme for BPOC members of the team to develop their careers within the social justice space, and a wellbeing fund to support every team member. We work hard and deliver, but we do not overwork. We enjoy our work and take pride in it.
We strongly encourage applications from Black and People of Colour, and from those who have lived experience of the issues on which we work, namely period poverty, and/or experience of refugee or asylum-seeker status.
While the successful candidate will be selected purely on merit, in the event of a tie between two candidates with equal suitability, we may select a candidate with lived experience of the issues we are seeking to address through our work.
We recognise that many potential candidates who bring the voice and lived experience that we need, may have had less opportunity to develop a track record in these roles. Bloody Good Period prioritises the development needs of everyone who works with us, including in this role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Customer Services and Administration Manager, a fantastic opportunity for a senior Customer Services, Supporter Services, Supporter Care, Membership professional to a National Health Charity, based in Central North London. Hybrid Working; 3 days office based and 2 days working from home.
The Customer Services and Administration team is a dedicated and specialist team who provide all supporters, volunteers, groups, members of the public and internal customers a high level of customer service and support when contacting the charity. The team also play an important role in taking and processing credit and debit card donations made via the telephone or online and respond to Gift Aid questions and queries.
As the Customer Services and Administration Manager, managing a team of Customer Service Officers, you will ensure that on a day-to-day basis the team functions efficiently, effectively and delivers excellent customer care service to all supporters, staff and members of the general public. You will ensure all staff within the team are managed and developed so they provide a high level of support to those using the team and the services provided.
Responsibilities:
- Oversee all aspects of customer service ensuring the supporters, members and members of the public have a great experience when contacting the organisation.
- Organise a rota that ensures all the elements of the Customer Services function are comprehensively covered.
- Put processes and procedures in place to ensure agreed SLA’s and KPI’s are being met, in line with strategic goals.
- Continuously improve processes and the services provided and troubleshoot issues as soon as they arise.
- Responsible for any complaint escalation/investigation.
- Develop and manage the team, performance management and the performance development review.
- Ensure the team are processing direct debits in accordance with BACS rules and regulations.
- Deal with queries and questions raised about our direct debits processes.
- Ensure all income is tracked and all donations are banked and thank in a timely manner.
- Manage the analysis and evaluation of performance information, monitoring and reporting against objectives, outcomes, SLAs and KPIs.
- With the Data Governance team ensure data protection laws are adhered to, storage of data, review and update policies.
To be successful in the role of Customer Services and Administration Manager, you will have previous experience, skills and knowledge in the following areas;
- Experience of managing a team within a Customer Services, Supporter Services, Supporter Care, Membership department. Delivering a progressive programme of customer service delivery to internal and external customers.
- Experience of managing and responding to complaints and feedback
- Experience of processing Direct Debits payments or similar and ideally thanking of supporter donations via a database
- Experience of the BACS direct debit claiming process and following regulations
Salary: £36,309 - £42,085 per annum
Hybrid Working; 3 days office based and 2 days working from home.
Rolling Recruitment, deadline asap.
Please note: This role is being recruited on a rolling basis. If of interest, please apply asap. Due to the rolling recruitment process, the client reserves the right to close the role when required.
'Angela Mann Recruitment' is a specialist Charity & NFP Recruitment Agency, with extensive experience and knowledge of working within the sector. We match individuals to roles based on the required skills and experiences requested to fulfil a position, regardless of age, disability, gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
We are seeking an experienced community engagement professional with a demonstrable track record of team leadership, inspiring education and engagement outcomes and successful grant fundraising.
The Head of Engagement will provide maternity cover for approximately 13 months and work as part of the Senior Leadership Team at SERT to drive how we influence, engage and empower people and communities to value and protect rivers in the South East.
You will bring passion for our cause and demonstrable experience in delivering inspiring outcomes from education and engagement projects and programmes. You will drive the further development of our Engagement Strategy with innovation and creativity, securing external funding to deliver against the Trust’s strategy and ambition.
Interviews to be held week commencing 3rd June 2024.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Role: Legacy Management Administrator
Location: London, Haig House, Hybrid 2 Days Per Week
Contract Type: Permanent
Hours: 35 Hours Per Week, Monday to Friday
Salary: £27,252 (Inclusive of London Supplement)
Are you looking to kick-start your career in administration or take your existing administrative skills to the next level?
Join the Royal British Legion as a Legacy Management Administrator and become an integral part of our dedicated team. Reporting to the Senior Legacy Management Officer, you will support various administration, financial, and database procedures, ensuring the efficient management of legacy income to uphold Royal British Legion’s entitlement.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Your day-to-day responsibilities will include managing the daily post, processing all legal invoices, and maintaining accurate database records. You'll also handle your own caseload of pecuniary legacy cases (set sums of money left to us under a Will), adapting your communication with solicitors, executors, and beneficiaries, while ensuring compliance with legal requirements and the wishes of the deceased.
To excel in this role, you should possess strong IT skills, particularly in MS Office and database systems, along with exceptional attention to detail and analytical abilities. The ability to work independently and handle a high volume of work with minimal supervision is essential, as is a proactive attitude towards learning and development.
If you're ready to make a meaningful impact in a dynamic and supportive environment while honing your administrative and financial skills, we want to hear from you. Join us at the Royal British Legion and be part of a team dedicated to supporting our Armed Forces community.
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
You will be contracted to our London Hub, Haig House. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues, but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
Closing Date: 31st May 2024
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Summary
- Strive for Excellence
- Show Compassion
- Respect others
- Collaborate
- Act with Integrity
- Respond to customers on the Housing helpline, managing enquiries, raising contacts in a CRM database, with a view to tracking and tracing, follow up and offering excellent customer Service.
- Responding to customer queries and complaints via telephone, email, and inboxes, responding in line with SLA's and policy to promote a customer focused service.
- Take ownership of complaints by responding in line with policy, escalating when necessary, taking ownership of resolution and communication promptly .
- Deliver the void (unoccupied) property bulletin, using web based systems, ensuring data and information is accurate. Distribute to customers in required format on a scheduled basis as directed by the property team.
- Business Information sharing - Take full responsibility to undertake critical data checks, utilising systems and other documentation, to verify data is reliable and correct. In line with GDPR share data with relative third parties.
- Manage and maintain relevant computer based property and client records taking personal responsibility for ensuring the accuracy of data and recorded information.
- Provide detailed reports and information to produce mail-merge data, stakeholder and business information in line with key deadlines and compliance.
- Managing retention and disposal of information and files in line with GDPR and departmental policy.
- Manage the incoming mail service delivery through electronic means as well as incoming post (Church House), liaising with key business partners to establish a routine method of ensuring correspondence is directed to the correct team / department , cheques are handled in line with financial requirements and documents are returned where necessary.
- Manage standard letters / generic forms / I&R assessments as required, delivering a robust support service across the wider housing team.
- Create new and amend existing third-party details and ensure the accuracy of recorded information
- Liaise with utility suppliers, Local Authorities, customers and colleagues to ensure accuracy of data, including meter readings, void and occupancy date for council tax.
- Provide supporting information to clarify property status and request amended accounts to reflect this.
- Where necessary, investigate and respond to enquiries, including account queries, this may include enquiries from contractors, suppliers and other third parties.
- Challenge where necessary, to ensure value for money and quality of service from suppliers.
- Manage meter move requests and arrange prompt payment whilst liaising with all involved parties.
- Take responsibility for the day to day processing of payments across the Business team to include all departmental accounting functions in relation to works orders, purchase and framework orders, credit notes and invoices across charity and administrative company accounts, with particular focus to void costs, within required timeframes and in line with Service Level Agreements.
- Produce data uploads for finance transactions, ensuring accuracy of data and sign off completed data.
- Working collaboratively alongside our Finance and Resources partners to ensure prompt payment and when required, investigate queries that arise.
- Escalate issues and problems to managers when necessary to ensure payments are made on time, thus avoiding late payment fees and charges.
- Where necessary, engage with suppliers, contractors and customers ensuring that information is clear, concise and understood to achieve resolution.
- Support the management of the legacy mortgage scheme, supporting the Business Services Team Leader and Business Administration Officer (Mortgages), providing clarity and support on a range of queries and tasks.
- Manage quinquennial inspections in line with stakeholder agreements, refunding customers and producing monthly update reports.
- Develop knowledge and skills on mortgage redemptions, working closely with solicitors and customers to progress and complete sales and redemptions promptly.
- To ensure that data held in QL / SAP is complete, accurate and reliable through regular assessment of data using analysis and cleansing where necessary and to take personal responsibility for ensuring the accuracy of data and recorded information across all business streams.
- Produce stakeholder reports, business reports and information to enable transparency across the business, in line with agreements and compliance.
- Data management and entry for key information relating to insurance revaluations, working collaboratively with colleagues to ensure insurance values are periodically reviewed.
- Produce and take responsibility for mail-merge data to enable communication to customers and stakeholders as and when required.
- Provide administrative support services to the business team whilst maintaining effective internal communication across all teams to ensure information is shared and understood.
- Develop a culture of team collaboration to maintain day to day Business as Usual, working together effectively to get the job done.
- To organise your work to meet key objectives, on time and to agreed standards.
- Seeking continuous improvement in the way we deliver services.
- Responsible along with team members for ensuring continuation of service in the absence of other staff.
- Review and challenge existing processes and procedures, with a view to recommending new ways of thinking and managing tasks.
- Excellent attention to detail and methodical approach to checking information and detail.
- Proven experience of operating in a customer facing multi-channel / service environment.
- Ability to support operators and senior operators in their tasks and decision-making, only escalating to the line manager if you are unable to resolve the issues within the team.
- To work collaboratively with and through others. Supporting the wider team with clear communication and direction.
- Experience of having worked in a fast paced, customer focused environment.
- Good knowledge and application of Microsoft packages with intermediate level in Microsoft EXCEL
- Excellent levels of literacy and numeracy
- High level of professionalism, care and integrity, ensuring a positive image of the organisation is promoted at all times.
- Strong time management skills
- A positive attitude and ability to adapt to changes, enabling business growth and change
- Ability to work with minimum supervision, using problem solving skills and initiative to provide a customer focused service.
- Highly organised with the ability to multi-task and be flexible to respond to service delivery requirements.
- Ability to build strong relationships
- Ability to work flexibly, balancing competing priorities and meeting deadlines whilst understanding the needs, timescales and deadlines of others
- Strong oral and written communication skills to work effectively with colleagues, customers, business partners and stakeholders
- Strong analytical skills with the ability to collect, organize and analyse, significant amounts of data with attention to detail and accuracy
- Creative and innovative thinking with the ability to develop new systems, procedures and solutions
- Experience of accounting processes including management of purchase orders and other related tasks
- Knowledge of SAP financial systems and Aareon QL Housing Management System would be beneficial.
- Previous experience of working in a housing or charity setting.
- A salary of £33,382 plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of salary.
- 25 days annual leave (increasing to 30 days within 5 years) plus three additional days
- Flexible working hours and location, with an expectation of just 1-2 days per week in our office in Westminster
- Structured induction programme and access to a range of development opportunities including apprenticeships
- Access to Occupational Health, and an Employee Assistance Programme
- Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
The International Federation of Gynecology and Obstetrics (FIGO) is the world’s largest alliance of national societies of obstetrics and gynaecology, bringing together professionals from more than 130 countries and territories. For over 65 years, FIGO has collaborated with the world’s top health, rights and donor bodies. We are in official relations with the World Health Organization and consultative status with the United Nations.
FIGO is dedicated to the improvement of the health and rights of women and girls and to the reduction of disparities in health care, as well as to advancing the science and practice of obstetrics and gynaecology. We pursue our mission through education, research implementation, advocacy and capacity building with our member societies.
We are looking to recruit an Event Manager as part of the Events team, supporting the organisation and delivery of FIGO events – including the biennial FIGO World Congress, online and regional events, webinars and internal FIGO events – providing world-class programming and an excellent experience to our growing network of stakeholders.
(For further detail about this role, please review the attached Job Description and Person Specification).
We are an equal opportunities employer and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds. We are an equal pay champion and we don't ask salary history.
Location: The role is based from FIGO House, Waterloo, London SE1 with 'blended / hybrid working' i.e. with combined office and remote working.
- To apply for this position, please send your CV and cover letter outlining your experience and interest in this opportunity via the Apply button. Please note that applications without a cover letter may not be considered.
- Closing Date for applications: 26th May 2024
- Interviews will take place w/c: 10th June 2024
PLEASE NOTE THAT THIS POSITION IS OPEN TO THOSE WHO HAVE THE RIGHT TO RESIDE AND WORK IN THE UK. WE WILL EXPECT RELEVANT PROOF OF SUCH IF ASKED FOR AN INTERVIEW (PLEASE DO NOT SEND THIS INFORMATION WITH YOUR APPLICATION, THANK YOU).
The client requests no contact from agencies or media sales.
Our Business Development department is integral to the success of our organisation and we are looking for an experienced, organised and driven individual to fulfil the role of Head of Business Development.
We are looking for someone who is comfortable in leading and co-ordinating a team. You will lead and operationally manage the department in our external business development engagement activities as well as our internal, cross-departmental collaboration working towards our ‘Evolve Strategy’.
You will have a clear and demonstrable understanding of configuring, organising and developing business development strategies and an understanding of how an awarding body operates particularly within the education landscape.
A proactive communication style, strong organisation and interpersonal skills and a decisive nature are key qualities required in this role. You will operate in a flexible and predominantly remote working environment; therefore a demonstrable experience of working using your own initiative alongside a desire to innovate and test new ways of working are essential.
Your team will be supported by a Business Development Co-ordinator and two Business Development Managers, each focused on retention of business and new business (New Business Development Manager to be recruited). Additionally, a team of Business Development Officers and Centre Engagement Executives also support the team.
We view this role as an integral part of successfully delivering our strategy. You will have the opportunity to shape the way your department operates to support the needs of the business as well as our centres.
The role fits within the wider Leadership Team and working closely with other HODs and Managers will be a key ingredient to success.
Role purpose:
- Set & deliver the Business Development Strategy alongside the Director of Engagement that supports growth, reach, and impact of Leadership Skills Foundation programmes.
- Drive operational progress by developing positive and proactive working relationships with other Heads of Department.
- Influence the future direction of the Leadership Skills Foundation as a member of the Leadership Team.
The main resposnsibiltiies will be:
- Effectively manage and develop the Business Development Team and relationship management functions to meet agreed budgets and maximise learner/programme registrations.
- Accountable for the Business Development team’s sales planning and forecasting including annual budgeting.
- Regularly developing and presenting clear insight and analysis on market activity, responsibilities, and opportunities.
- Work closely with the Head of Marketing & Communications and New Business Development Manager to devise and deliver targeted new business campaigns and activities.
- Work closely with the Retained Business Development Manager to devise and deliver strategies to retain and grow our centres.
- Work with the Business Development Coordinator to ensure engagement processes and the customer journey meet the needs of centres efficiently.
- Maintain a working knowledge and up to date awareness of the sectors, market audiences and landscape the Leadership Skills Foundation works with.
Head of (HOD) Responsibilities
- Implement the one company/vision/culture and demonstrate its impact.
- To carry out environmental scanning to recognize opportunities and challenges and formulate appropriate actions to position the Foundation in line with its agreed objectives.
- To implement and develop appropriate business management capabilities and practices across the organisation.
- To operationally implement the strategy and set work expectations as agreed by the Board and the SLT.
Skills, experience and knowledge
- An understanding of education systems in the UK
- Previous experience in a sales environment and understanding sales processes.
- Experience of managing pipeline systems
- A proven track record of delivering income growth
- Analytical thinking and evaluation skills
- Ability to present information concisely using Microsoft Office programmes.
- Strong interpersonal and communication skills
- Leadership capabilities
Desirable
- Previous experience of managing a sales team and managing direct reports
- An understanding of awarding bodies and their operating landscape
- Familiarity with Microsoft Power BI
The Head of Business Development will receive a generous salary, a flexible and agile working environment, private Vitality healthcare (subject to successful completion of probationary period), personal development opportunities, enhanced pension, enhanced holiday and sick pay and an extended Christmas break.
If you want to be part of thriving and evolving organisation, then we would love to hear from you and look forward to receiving your application.
The client requests no contact from agencies or media sales.
The role
As the motion design producer at Breast Cancer Now, you’ll play a key role in helping bring our work to life.
You’ll be creating high quality, engaging content about our life-changing research, campaigning, fundraising, services and health information. And you’ll be part of the multimedia team, where we produce video, photography, motion design and audio that help strengthen our brand and tell our story.
Reporting to the senior multimedia manager, you’ll be producing motion design projects that cover all aspects of the organisation. This includes producing multiple small and large-scale motion projects throughout the year to support major campaigns and projects. Experience of producing long and short-form content with an eye towards social trends is also desirable.
The role may require some work on larger video and photography projects throughout the year to support the wider team, so any skills in video production, video editing or photography would be an advantage.
About you
You’ll have a keen interest in all things motion design and have a good portfolio of work to show this. You’ll be hard-working and highly motivated, with a flexible approach to your work. And you’ll be used to working in a busy team environment and able to work on your own initiative.
Strong communication skills are essential as you’ll be working with teams across the charity, supporters and people affected by breast cancer.
You must have considerable experience using adobe creative suite, particularly after effects, illustrator, photoshop and premiere. Any knowledge of blender or other 3D software would also be welcome.
This is an exciting opportunity for someone who shares our ambition. Right now, breast cancer is at a tipping point. More women are surviving. But more are being diagnosed than ever before. And every 45 minutes, another woman dies from the disease.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland.
Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you, whenever you need it.
Dedicated campaigners are here. Fighting for the best possible treatment, services and care, for anyone affected by breast cancer.
Why? Because we have a bold vision. That by 2050, everyone diagnosed with breast cancer will live, and be supported to live well. But to create that future, we need to act now.
Job description and benefits
The job description and our attractive benefits package are available for you to download.
Primary location of role and hybrid working
This role is primarily based in our London office. However, our hybrid working model allows full-time staff members to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. You’ll be asked to submit your anonymised CV and a supporting statement alongside your application.
When applying, make sure you refer to the essential criteria on the person specification and give as much information as possible, including examples, to show how and where you meet the criteria.
As part of the application process, please provide a showreel/portfolio in the format of a link to share your previous motion design work. Please send your showreel/portfolio to the Breast Cancer Now recruitment team and this will be considered along with your CV and supporting statement.
If you’ve got any questions about this role, please contact the Breast Cancer now recruitment team.
We’re committed to promoting equity, valuing diversity and creating an inclusive environment for everyone. This is for those who work for us, work with us, support us and who we support. EDI is core to the vision, mission and strategic objectives of our charity. This is being continuously adapted to the way we work. So, we all have a part to play in embedding and living our EDI values to translate our ongoing commitment to EDI.
Closing date 9:00 am on Monday 27 May 2024
Interview date Week commencing 3 June 2024
The Trusts & Philanthropy Fundraising Manager role is a vital part of this vision and your excellent writing skills and relationship building will help us achieve our ambitions.
Working closely within our friendly and results driven Trusts and Philanthropy team, you will manage your own portfolio of charitable trusts and support the developing major donor and statutory funding relationships as required. You will be helping us Beat Macular Disease by talking with funders and writing bespoke funding applications for support services, medical research and core costs. Diligently recording all relationships information and communications on our database.
We are looking for someone who:
· Knows their Stuff when it comes to excellent written communication skills to produce content that is inspiring, concise and informative, someone who can…
· Make It Happen by working proactively under their own initiative, and finally someone who…
· Shows They Care in the way they speak with our funders and the way they work and support colleagues across our teams.
Does this sound like you? If so, we would love to hear from you and chat about this role in more detail.
This role is primarily remote, with regular travel to our Andover offices.
As part of the interview process, you will be required to complete a written assessment.
In return, we provide a great working culture – we do something worthwhile and are proud to work together to Beat Macular Disease – as recognised by our inclusion in The Sunday Times Best Places to Work 2023 list.
We offer flexible working options, 26 days annual leave, rising to 27 after one years’ service, the ability to buy or sell annual leave, supportive family policies, and 6% pension contribution.
We are passionate about treating people fairly and as equals, doing so is instinctive to us. We know that to Beat Macular Disease for all we have work to do. That’s why we are keen to hear from people of all backgrounds who have the skills and experience we are looking for. We particularly encourage applications from people from under-represented groups, to help ensure what we do and how we do it is inclusive – for everyone.
The client requests no contact from agencies or media sales.
I&A Adviser role
Information & Advice Adviser
Mitcham (On-site) with hybrid working available after a successful training period.
£28,000 - £31,500 per year
Full time or Part Time
Contract (Fixed term until 31 March 2025)
Own car desirable but not essential. You will be required to undertake home visits across the borough of Merton.
Job description
Information and Advice Adviser
Hours: Full time 37.5 hours per week or 2 part time roles. We are open to flexible working discussions.
Salary: £28,000 - £31,500 per year
Location: This role will be based at our Elmwood Road Centre in Mitcham, with regular travel across the Borough of Merton.
After training and development, and after successful completion of the probationary period, there may be an option for hybrid working.
Reports to: This role reports to our Information and Advice Manager and is part of the wider Age UK Merton Community Support team.
About the role
We are recruiting an Information & Advice Adviser who will be joining a progressive, inclusive and dynamic team, an integral part of our Community Support model, and wider Age UK Merton services.
The Information & Advice Adviser is a vital role that works directly with older people who come to the service seeking information and advice on pension age benefits.
Last year the service worked to support over 800 older adults with information and advice on benefits, health, housing and care, and assisted the uptake of nearly £400,000 of previously unclaimed benefits.
An important part of this role will be to triage initial client needs which have been referred into the service by both internal and external partners, this will then ensure the team provides the right advice and high-quality support, whether on the phone, email or face to face.
You will be joining an accredited advice service (with the Advice Quality Standard), delivered by a high calibre team and you will be given opportunities to train and develop in the role.
About you
You are an enthusiastic, motivated and organised person with excellent people skills who is looking for a role where real impact is made on the lives of the people you are supporting. You will need to have attention to detail, and strong problem-solving skills to support the complex and diverse range of issues that our clients face.
Experience in the information and advice sector is desirable but not essential as full training will be given. What is important is your ability to work as part of a team but also using your initiative, being flexible and collaborative across the team at Age UK Merton. All our employees demonstrate our values of Quality, Integrity, Kindness, Inclusivity and Collaboration, and you will see this reflected throughout the people who make Age UK a wonderful place to work.
About us
Age UK Merton supports over 3,000 older people a year, our mission is to provide quality advice and services that meet the needs of older adults in Merton.
We have a comprehensive package of employee support, including a holistic approach to our employees’ health and wellbeing.
We offer:
25 days annual leave, plus bank holidays. In recognition of long service, this annual leave entitlement will increase to 27 days after 5 years’ continuous service, and to 30 days after 10 years’ continuous service.
Age UK Merton gifts an additional three days leave between Christmas and New Year.
Admittance to our employee benefit scheme Medicash- a suite of health and wellbeing support.
Enrolment into our pension scheme.
If you have any questions, please do not hesitate to contact us, we would love to hear from you!
The client requests no contact from agencies or media sales.
Position: Head of Internal Communications and Engagement
Contract: 1 year fixed term contract. (There may be the possibility to further extend the contract end date and this will continue to be reviewed while the successful candidate is in post)
Hours: Full-time (35 hours a week)
Location: Office-based in London, N4 with flexibility to work remotely
Salary: £60,946 - £66,695 per annum plus excellent benefits
Salary Band: Band H3
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
Achieving a high level of engagement with our people is key to achieving our ambitious goals. We’re looking for a strategic thinker, effective influencer and outstanding planner to lead our high performing internal communications and engagement function.
At a time of transformative and exciting change within the organisation, this role will be responsible for developing internal communications and engagement initiatives that inspire people and drive cultural change.
This is an exciting, challenging opportunity. And is ideal for an enthusiastic and proactive individual with excellent interpersonal skills and experience in communicating strategically to an internal audience.
The post-holder will have a central role in ensuring all of our people feel engaged, valued and well informed, and have a voice which is heard.
Responsible for the delivery of a UK-wide internal communications and engagement strategy that supports our organisational strategy, this role will seek to continually improve our engagement and communications approach, including the use of new technologies and innovations.
The role will be responsible for internal communication channels and resources, such as our intranet, virtual strategic updates and e-newsletters.
As a member of our Leadership Group, you’ll also actively contribute to the strategic leadership, planning and policy formulation of the MS Society as a whole.
We recognise the significant and excellent contributions; experience; and skills our employees bring to the MS Society.
Working with external pay and reward consultants, we’re taking active steps this year to review our employees’ pay and benefits package. Ensuring we’re aligned with the most accurate and up-to-date benchmarks for the UK charity sector.
Please note this is a fixed term contract for 1 year. There may be the possibility to further extend the contract end date and this will continue to be reviewed while the successful candidate is in post.
Closing date for applications: 9am on Monday 27 May 2024
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format.
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
- Cycle to work scheme
- Death in service scheme
- Health cash plans to help offset the cost of health care for you and your family
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Operations Manager is responsible for Dose of Nature’s day-to-day operational management, providing a welcoming and efficient front face and ensuring organisational effectiveness to support the delivery of Dose of Nature’s strategic objectives. This is an exciting opportunity for an enthusiastic team player to join our warm and friendly charity team on a full-time basis for a period of one year, with the possibility of a part-time position thereafter. Dose of Nature is in an exciting phase as we continue to receive greater funding to expand our reach. The nature of the job responsibilities may require occasional flexible hours, including some evening and weekend hours up to 6 times per year, or adjusted beginning and ending times, for example to support with monthly evening training sessions.
Dose of Nature is a mental health charity whose objective is to improve the mental health and wellbeing of individuals through increased engagement with the natural world. Our work is rooted in a wealth of scientific evidence that demonstrates the physiological and psychological benefits of spending time in nature. We deliver ‘nature prescriptions’ to people referred by their GP with a wide range of mental health issues, including depression, anxiety, trauma, and addiction. Our Dose of Nature Prescription Programme is overseen by psychologists and is a genuine alternative to both medication and more traditional psychological interventions. Through a combination of education, first-hand experience, and practical and motivational support, we aim to encourage a greater connection with nature, and inspire lifestyle changes that will have a significant and lasting impact on mental wellbeing. Dose of Nature is a fun, supportive and lively organisation that encourages creativity and independence, as well as a strong sense of working together as a team.
The role is 37.5 hours per week and will involve working at Pensford Field, Kew, Monday to Wednesday from 9am-5:30pm and from home Thursday and Friday 9-5:30pm.
The details listed below set out the main responsibilities and duties of the post, but are neither exhaustive nor exclusive and the postholder may be required to undertake such other duties and responsibilities as may reasonably be expected of an employee of this grade.
Key responsibilities and duties
• To oversee the smooth running of the studio and field, ensuring Dose of Nature’s operational systems, processes and policies are fit-for-purpose, compliant with current legal requirements and are maintained effectively and efficiently.
• To be the initial point of contact for all enquiries, responding quickly and efficiently to requests for information and other enquiries from a wide range of stakeholders, including clients, volunteer guides and trustees, health professionals, supporters, media, and academic institutions.
• To be the main point of contact for volunteer guides; leading all aspects of the recruitment and induction process with the support from our Senior Administrator; and providing guidance and support to existing guides – including management of the on-going training programme.
• To manage the programme of regular group sessions – ensuring volunteer group leaders and participants have the support they need so the sessions run smoothly; ensuring volunteer group leaders and participants have the support they need so the sessions run smoothly; ensuring dedicated support is in place for each group and proactively managing the seasonal timetable.
• To assist the team in monitoring performance, including preparing internal and external performance reports on a monthly, quarterly and annual basis.
• To manage and oversee the booking system for all client appointments and to support psychologists as appropriate.
• To manage communication and marketing materials, including maintenance of website, developing and updating printed materials including promotional leaflets, training booklets, and weekly timetable communication emails and bi-annual newsletters. Work with Senior Administrator to distribute regular communications and materials and to maintain a dynamic collection of digital copy including photos, videos and media footage.
• To lead community relationship building for Dose of Nature, to include attending promotional and networking events from time to time.
• To assist the Chief Executive in the implementation and continued development of the Growth Strategy, including providing regular updates to trustees.
• To manage the internship and work experience programmes – overseeing recruitment, giving clear guidance on standards and day-to-day management support.
• To ensure statutory compliance with Health and Safety legislation – conducting risk assessments, monitoring performance and reviewing procedures.
• To plan and coordinate regular Dose of Nature community social events, including two half day events and monthly evening events and AGM.
• To monitor monthly spend and budgets including payment of expenses and incoming donations.
Person specification
Education: Educated to degree level or equivalent
Preferred experience (please see * below):
• Experience of setting-up and managing operational systems and processes
• Experiencing of collating, recording and presenting performance data
• Experience of working with vulnerable people
• Fluent English speaker (required)
• Driving licence (essential).
Skills:
• Strong organisational and project management skills – efficient, well-organised, able to prioritise and find practical solutions to issues.
• Well-developed skills in the ability to communicate effectively, orally and in writing – able to present complex information in a concise and accessible manner; write letters and emails; write promotional material; collate reports; proof read.
• Demonstrated ability to provide excellent customer service and always be helpful.
• Confident and polite telephone manner, capable of handling client and supplier interactions professionally.
• Organised and methodical approach to planning and delivery, able to work under own initiative and manage competing priorities
• Good level of IT literacy and competency in Microsoft Office (Excel, Outlook and Word), CRMs, and mobile devices; experience of setting up new systems and processes; competent in data analysis; keen eye for detail.
• High level relationship building and influencing skills – engaging and confident communication style.
• Integrity and experience of dealing appropriately with confidential and sensitive information.
Behaviour:
• Enthusiastic and committed to Dose of Nature’s vision and values – passionate about making a difference to the lives of people who are vulnerable and with mental health issues, through spending time in nature.
• Warm, open and sensitive – able to create rapport, build relationships and inspire confidence.
• Adaptable, flexible and practical – willing to roll sleeves up and do what’s needed to get the job done.
• Committed self-starter – with a can-do attitude towards all tasks, embracing challenges with enthusiasm and determination and able to work on own initiative with minimal supervision.
• Open to learn, receive feedback – committed to own professional development.
• Team player – able to work collaboratively; able to inspire and motivate others.
* If you do not fit all the criteria but have relevant skills and experience that could make you a good fit for the role, then we would love to hear from you. You do not need to have done this exact role before.
Benefits:
• Kind and caring colleagues who work collaboratively as a team.
• Flexibility to work from home for at least 40% of your time.
• Generous holiday entitlement.
• Pension scheme.
To apply to join our team, please submit your CV and a cover letter outlining your experience and suitability for the role.
The client requests no contact from agencies or media sales.