Service Administration Officer Jobs in Belfast

You will be responsible for overseeing the efficient and effective running of our three respite homes providing our wrap-round services:

• Stress busting Residential Respite Breaks, giving young carers the opportunity to make happy memories.
• Three- week SEAL education booster program including a four-day residential stay at Honeypot, to help young carers who struggle to progress in school due to poor confidence and self- belief that they can learn, to find the confidence that they can succeed in education.
• Wellbeing grants, for essential items no child should lack, such as a clean bed, or new school clothes.
• Face to face outreach including memory making days out at the beach, countryside, or fun park for young carers who never get this experience.
• Pastoral Care promoting the welfare of children and ensuring their needs are being met.
• Healthy Eating and Nutrition, for children who receive free school meals during term time but resort to sugary drinks and snacks during school holidays. Honeypot helps children to perfect a healthy signature dish and provides funds for the ingredients.
• Urgent Pastoral Care, for young carers and their families, who are struggling to cope.

As Operations Director you will be an integral part of the Senior Leadership Team with the responsibility of developing and embedding the new 3-year plan and the Charity’s values, ensuring service delivery supports the overall business strategy and plans of Honeypot, whilst meeting budget guidelines.

Please see the JD for full details.

Maternity Cover position from January to October 2024

Full-time

Homebased working in the UK

The Director of Development and Engagement is a member of the Senior Leadership Team and works in partnership with the CEO to lead the development, delivery and co-ordination of the organisation’s strategy.

In this role, you will have oversight across several areas including fundraising, membership engagement, finance and governance and will take the lead in generating income and ensuring the sustainability of the organisation.

The post also holds line management responsibility for three members of staff delivering across multiple areas of work including fundraising, finance, and communications. 

For more information, please download the job description below or visit our website via the ‘Apply’ button.

To apply, please download and complete our application form below. CVs will not be accepted.

This is an ongoing recruitment and interviews will be held as applications are received. We reserve the right to close this advert at any time.

STOPAIDS is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive positive consideration for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity or expression, sex characteristics, HIV status, national origin, genetics, disability, or age. We are open to considering applications for a part-time role that would require a job share.

We are looking for an experienced Finance Manager who has a passion for justice and wants to make a difference in the world. Could you take a charity leadership role within a growing and developing UK team? You'll hold responsibility for ICC UK’s overall financial position and how it best supports the work in China and manage the use and appropriate investment of ICC UK funds to maximise returns.

31 days holiday (pro rata),    auto enrolment pension scheme, free parking on site, flexible working arrangements.

International China Concern (ICC) helps children with disabilities in China live full and meaningful lives in families and communities that treasure them.  Our vision is to see all children with disability living fulfilling lives in a welcoming society that accepts and respects them.

This post is subject to an occupational requirement under Schedule 9 of the Equality Act that the post holder be a practising Christian (see application pack for details).

Appointment subject to satisfactory references and proof of right to work in the UK.

The Cleft Lip and Palate Association (CLAPA) is the national charity for people affected by cleft lip and palate in the United Kingdom.

CLAPA is looking for a Finance Officer to join our small, friendly charity to manage the organisation's day-to-day finances. This will include keeping accurate and up-to-date records of all financial activities (income, expenditure, salaries and pension contributions), overseeing stock control and stock management and assisting with the annual audit preparations.  The right candidate will also have the opportunity to expand and grow into assisting with the production of management accounts with support from the Finance and Operations Manager.

​The ideal candidate will be qualified, competent, flexible and able to work to deadlines whilst juggling multiple priorities. They will report to the Finance and Operations Manager, and will also be a key part of the wider CLAPA staff team and will work with other teams as required.

This role is home-based within the United Kingdom, with the option to work at the CLAPA Office in London (E2 9DA). A few days per year are required at the office for all-staff meetings and stock checks, with travel expenses paid.

How to Apply

Please complete the Application Form linked in the Recruitment Pack. For safeguarding reasons, we are not able to accept CVs.

Applications Close: 30th November 2023

Interviews: Week commencing 4th December 2023 (via Zoom)

Start Date: ASAP

Seeking a Senior Network Officer.  This role would suit someone with a background in membership, events and project management with an enthusiasm for engagement.

The cause

New Local is a think tank and network of councils and other organisations working to energise local government and improve public services. At the heart of our work is ‘community power’ - the belief that people should be given the means to transform the places where they live and the services they use. We believe this is key to sustainable, fairer public services and a better society for all. 

We publish research on community power. We campaign for change. And we work directly with public and voluntary sector bodies to help them hand more power and resource over to communities.

The role

In recent months, New Local’s direct work with councils and other bodies to turn the principle of community power into reality has grown considerably. We have also grown our membership and expanded the range of sessions we offer to members.

The role will require someone with the ability to support the complex logistical and administration tasks associated with our programmes to ensure they are run efficiently and to the very highest standards.

Your job will include: 

• Event planning: Excite and engage our network by meticulously designing and delivering the format, content and logistics of our events and online sessions to be of maximum impact and value to them.
• Network building: Share the magic of our network, generate interest in our events and encourage participation. You will recognise the power of our data to improve our offer to members as well as to build our communications.
• Staying fresh: Keeping up to date with the latest developments affecting local government members, their efforts to transform public services and innovative approaches across the sector.
• Production and delivery: Be the on-the-day ‘producer’ for events and online sessions delivering a seamless experience ensuring our members have a smooth, enjoyable and interesting experience from start to finish.
• Working with stakeholders: Proactively and positively work with event stakeholders, including partners, sponsors, and other team members, before, during and after events/sessions to create a vibrant network of collaboration.
• Developing ideas: Along with the rest of the team you’ll help identify new opportunities to increase participation, draw in new councils and expand our work.
• And more... As part of a small, friendly and informal organisation you'll participate in other activities including attending external events, writing blog posts, supporting the delivery of New Local’s vision and ensuring that the organisation’s profile and reputation are maintained and enhanced.

The candidate

Our ideal candidate will be: 

• A warm connector, with experience of building strong, supportive relationships inside and outside teams.
• A natural collaborator, with knowledge of the benefits of peer-learning and network building.
• A developer and deliverer, who has experience of seeing through ideas from conception to completion.
• A systematic thinker, who understands the importance of an organised approach and excellent record-keeping.
• Enthusiastic for the potential of community power with a demonstrable interest in inclusion, participatory engagement and/or local government.
• Driven by achieving change, both in terms of improving our own work and achieving New Local’s broader political and societal goals.
• Above all... we’re looking for someone with an excellent work ethic, full of curiosity and diligence. Someone who will be optimistic, supportive and fun to work with, and never be afraid to pitch in with the rest of the team.

 Location:  New Local operates a highly flexible approach to work location and welcomes applications from across the UK.

The organisation

New Local was founded in 1996. There is currently a team of 17 staff working on practice, research, communications, influencing and peer-learning with our network of over sixty councils and other partner organisations.  New Local operates a ‘work anywhere’ policy but provides office space in the UK for those who require it.  The Senior Network Officer role will sit in the Network and Events team but will work closely with other teams. The Senior Network Officer will report to the Head of Network.

We make every effort to live up to our four core values of being purposeful (i.e. focused on community power), adventurous, supportive towards colleagues and partners, and delivering excellence.

In addition to the advertised salary, we offer: 

• A minimum of 27 days’ holiday a year and ten days holiday over Christmas/New Year
• Flexible working arrangements 
• Regular training opportunities 
• A number of other benefits listed in the job description.

For further details of the role and benefits on offer, please refer to the attachments.  Full information about the role including the Senior Network Officer Job Description and Person Specification can also be found on the jobs page of the New Local website.

1. Are you ready to champion quality and innovation in a forward-thinking awarding organisation?
2. Could you be the meticulous and dedicated Quality Officer we're seeking to ensure excellence and integrity across our services?

TPP is working with an ambitious, dynamic, and growing awarding organisation, committed to widening participation for all, to appoint a Quality Officer.

This is a full time (35 hrs per week), permanent position, working fully remotely, with occasional office visits (Essex) for whole staff team days - usually once every quarter.

Benefits - Quality Officer:

• From £23,510 per annum, depending on experience
• Open and transparent pay scale model which rewards staff through a 6 point pay scale
• Annual discretionary company-wide bonus for achieving business targets and objectives
• Competitive defined benefit pension scheme
• Full-time hours of 35 per week, but flexibility as to business needs is encouraged - no clock watching or timesheets, staff are trusted to do the right thing
• Generous holiday allowance:
  • 30 days + Christmas shutdown (3 days) + bank holidays
• Flexible hours
• Generous sick pay scheme
• Investment in your training and development - scope for internal promotion
• Regular staff days - time out away from the office together and the opportunity to input into the company strategy, learn new skills and have a bit of fun
  • Last staff day, there was a treasure quest, the team got creative with power tools and saws, and fed giraffes and elephants!

About the organisation - Quality Officer:

As an Awarding Organisation that has been established for the last three decades, the portfolio of qualifications on offer is very wide ranging, from access to higher education diplomas to bespoke qualifications. This organisation is very ambitious and forward-thinking and is very keen to attract like-minded people to work towards their continued success.

The core values of the organisation are:

• Partnership
• Integrity
• Originality
• Quality

About the role - Quality Officer:

As the Quality Officer, you will provide support for the quality assurance team as well as review processes relating to the centre monitoring and validity of regulated qualifications in respect of Ofqual and QiW.

Additionally, you will be responsible for coordinating and reporting on internal and external assessment of qualifications, liaising with assessment development personnel, and ensuring confidentiality, accuracy, and quality.

Key responsibilities - Quality Officer:

• Overseeing quality assurance processes, including monitoring centres and qualification standards, and handling quality-related queries efficiently.
• Organising and compiling resources for standardisation activities and training events, including webinars.
• Coordinating quality assurance activities, such as centre assessments and marking, and documenting the outcomes and required actions.
• Generating comprehensive reports that reflect quality review findings, including risk and engagement assessments.
• Collaborating with the quality assurance team to ensure prompt monitoring and reporting and managing budget tracking within the team.
• Analysing and presenting data for both statistical and qualitative review to aid in the standardisation of assessment marking and to inform the Product team.

Skills / Experience required - Quality Officer:

• At least two years' general administrative experience (essential).
• Skilled in collaborative working within various team settings.
• Effective at organising and prioritising tasks.
• Aligned with core organisational values (as above)
• Maintains a professional demeanour.
• Self-motivated with a commitment to task finalisation.
• Competent with standard software suites, including MS Office.
• Knowledge of quality control mechanisms and frameworks.
• Familiar with the functions of awarding organisations.

To apply:

• CV only, no covering letter required

Interview process:

• 2 stages
• 1^st stage interviews scheduled for Wednesday 22^nd November 2023
• Format - online
  • IT assessment
  • Timed task
  • Competency based questions

Deadline for applications:

• Wednesday 15^th November 2023
• Applications will be reviewed on receipt - please send in your application ASAP if you would like to be considered, as this role may close prior to the deadline.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

About The Role
Closing date: 30th November
Contract: This is a fixed term contract opportunity for 12 months.
 
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

This is an exciting time to join Alzheimer’s Society in a strategy critical role.
 
Working with the Research Evidence team, the successful candidate will have the opportunity to provide project support to enable the development of evidence-based policy, campaigns, and service development whilst ensuring research evidence gets into the hands of decision-makers in order to benefit those living with dementia across the UK.
 
Alzheimer's Society have recently been named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is fantastic indication of how far we’ve travelled over the past few years.

We would love to welcome more outstanding people to join our exciting journey to make the greatest difference for people affected by dementia.

About you

- Demonstrate passion and interest in making academic evidence accessible for use in policy and practice.
- Excellent administrative and project management experience
- Ability to work collaboratively across an organisation to deliver projects.
- Demonstrate experience of searching for, collating and critically appraising evidence from a variety of sources.
- Understanding of the health and social care environment.
- You will be able to work flexibly and creatively within a dynamic and ambitious team.

Person specification

- Excellent communication skills, both verbal and written
- Work collaboratively and be able to prioritise your workload effectively and remain solution focussed throughout your areas of work.
- Strong interpersonal and interpretation skills will allow you to have open jargon-free conversations with the business.
- Excellent organisational and timekeeping skills.
- Excellent attention to detail.
- Be a team player, supporting colleagues when there are deadlines, and who knows when to ask for help themselves.
- Be a self-starter and incredibly motivated.

About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.
 
Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.

If you have experience of delivering a successful peer support service or volunteer programme this is a genuinely exciting opportunity to develop a new service for an established patient support charity. Based remotely, but able to travel frequently in and around to London, we are seeking a creative, organised and committed programme manager. 

Kidney Care will be working with the London Kidney Network and peer support champions from London NHS Trusts to establish a London-wide kidney peer support service. The ambition is to develop the service to cover the UK.

This is all about connecting people who are living with kidney failure, and applications from people with personal experience of the condition as a patient or carer are encouraged.  

This is a new service for Kidney Care UK and the programme manager will be instrumental in scoping and implementing processes and procedures to deliver a compassionate, safe and valued service. The role will also ensure that all volunteers giving their time to Kidney Care UK have a fulfilling experience and will support colleagues across the organisation to confidently engage and support their own volunteers. 

Safeguarding  

Kidney Care UK is committed to safeguarding and promoting the welfare of children, young people and Adults at Risk and expect all staff and volunteers to actively support this commitment. An DBS check will be required for this role. 

About Kidney Care UK  

Around 3.5 million people in the UK live with chronic kidney disease (CKD). 68,000 are treated for end-stage kidney failure, relying on dialysis or a transplant to keep them alive. Treatments are gruelling and relentless and impact the patients’ ability to work, maintain social interaction and live the life they choose. 

For over 45 years, Kidney Care UK has been at the forefront of supporting people with kidney disease. From our early days when we campaigned to introduce donor cards in the UK, we have worked hard to support and represent the interests of everyone affected by kidney disease.

Promoting better outcomes for people living with kidney disease we actively seek applications from people who live with CKD or who have experience as a family member or health professional. 

About the Peer Support Service 

The Peer Support Service connects people affected by CKD with a volunteer who shares a similar lived experience.  Alongside partners in the London Kidney Network, we will recruit, train and support volunteers to provide a friendly listening ear and share practical information to build confidence in decision making, explore options and make informed choices about a range of issues from treatment to travel. Patients, their families and caregivers will access the service to request a conversation with someone matched on a range of factors which could include treatment modality, location, age and life experience. 

This is a new service that the Peer Support manager will establish and shape, working effectively with stakeholders to build a trusted service that patients and healthcare professionals want to engage with. This is very much a hands-on role covering all aspects of delivering the service; creating resources and processes; recruiting, training and stewarding volunteers; promotion, and building relationships with NHS renal units to attract service users; and of course, matching individuals to encourage patients to feel empowered to make choices and manage their condition with confidence. 

Applications 

Please send your CV and a covering letter demonstrating how you would be perfect for this role.

Applications invited from Monday 27 November to Monday 18 December by 10am. 

First interviews by Teams, Thursday 21 and Friday 22 December. A second interview will be held in person at our offices in Alton, Hampshire w/c 11 January 2024. 

JOB TITLE: CEO

SALARY: £250/day

HOURS: 2 days/week (16 hours delivered flexibly across the week as needed)

CONTRACT: Freelance

REPORTING TO: Chair of the Trustee Board

LOCATION: Remote (with some travel to meetings and events in London)

DIRECT REPORTS: Outreach Programme Manager, Partnerships Programme Manager and Community Manager

JOB SUMMARY

This post offers an exceptional opportunity to develop, manage and lead Lightyear Foundation at an exciting time in our journey. Our new CEO, in conjunction with the Board of Trustees, will implement the strategic and operational direction of the charity. Key activities will include: providing leadership; managing all aspects of our programmes, staff, volunteers and fundraising; and being an effective advocate for the charity and its beneficiaries. You will manage a new core team of three (Outreach Programme Manager, Partnerships Programme Manager and Community Manager), and will be responsible for ensuring financial control and leading on good governance across all aspects of the charity.

About Lightyear Foundation

Lightyear Foundation is a small but mighty national charity committed to breaking barriers to disabled children participating in STEM (science, technology, engineering and maths). Disabled children face multiple disadvantages in education, careers and life skills and are all too often excluded from STEM. We exist to ensure that no disabled child is denied the opportunity to love and learn from these subjects or to go on to contribute to society in these fields. 

We work directly with disabled children in special schools, inclusion pods and community groups, designing and delivering immersive sensory science experiences, deep learning labs and work inspiration visits to exciting STEM venues. We also work directly with STEM organisations through our SEN in STEM Network, a unique national network bringing the sector together to break down barriers to inclusion by sharing best practice and practical solutions, and through training and special projects which help STEM organisations improve access to their materials, venues, processes and activities for disabled children.

MAIN DUTIES AND RESPONSIBILITIES

Lightyear Foundation is a small but fast-growing charity. We are now at a pivotal point in our growth and have ambitions to increase our reach and to diversify our income, enabling us to play an even more significant role in dismantling barriers to inclusion. We have been awarded a grant to secure our core team roles for three years, which has enabled us to sustainably appoint a small team for the first time. We are looking for an experienced small charity CEO to lead this new freelance team, building on the excellent work of their predecessor and the many exciting opportunities ahead of us.

Leadership

• Be the face and voice of the charity – our principal ambassador.
• Lead, support, engage and motivate all staff: we are a small team of part-time freelancers across the new core team and the wider specialist delivery team, so creating a sense of community and collaboration is fundamental to our success.
• Seek out, develop and maintain effective working relationships with all relevant organisations and individuals to promote the work of the charity and facilitate the implementation of its strategic objectives.
• Leverage networks with other charity leaders to share and gain best practices to achieve our mission.
• Be a role model for staff and partners in relation to work ethics and culture.

Strategy

• Liaise with the Board in relation to the development of the charity’s strategic vision and be responsible for leading its implementation.
• Be responsible for the development and delivery of the charity’s agreed business plans.
• Identify and assess strategic risks, issues and opportunities and take responsibility for initiating and leading associated changes.
• Seek out and implement opportunities for innovation and ensure that Lightyear Foundation remains at the forefront of positive change in increasing access to STEM.
• Establish and implement best practice for the management, development and engagement of staff and volunteers.

Operational Management

• Be responsible for the implementation of all the charity’s operational plans.
• Take executive responsibility for all functions including programmes, administration, finance, fundraising, marketing, communications and IT.
• Ensure that Lightyear Foundation’s programmes, contracts and projects are delivered to the highest standard with due regard for timescales, targets and budgets.
• Take overall responsibility for the recruitment, management and effective deployment of freelance staff, applying robust HR processes covering recruitment, performance management, appraisal and remuneration.

Finance

• Lead and direct the financial planning, forecasting, control, reporting and management of the organisation's finances and resources, to include support for, and engagement of, Trustees and sub-groups to ensure regulatory compliance and sustainable organisational growth.
• Take executive responsibility for the financial leadership of the charity, including forecasting and strategic budget leadership.
• Ensure that the charity’s financial resources are managed effectively and that Lightyear Foundation remains in good financial health, identifying risks and taking appropriate action.
• Liaise with the Board to develop and lead on the implementation of the charity’s financial plans, including setting budgets, formulating income generation strategies and overseeing all fundraising activities.
• Maintain effective financial management and control systems; ensure delivery within budgets and to performance targets and oversee production of management accounts, statutory accounts, impact reports and annual reports.

Fundraising

• Create, own and deliver Lightyear Foundation’s income generation strategy.
• Diversify income away from a reliance on grants to include greater individual, community and corporate support.
• Manage our key relationships with funders, including providing timely reports and updates.
• Proactively identify new funding opportunities, creating and submitting applications or proposals as needed.

Governance and Compliance

• Liaise with the Board to ensure that the charity’s overall governance structure, policies and procedures are appropriate and effective, taking remedial measures and implementing changes as necessary.
• Attend all Board meetings (held four times a year, usually on a Monday early evening) and prepare a written report in advance of each meeting detailing matters of interest and concern regarding the charity’s activities during the previous period.
• Ensure that the Board is made aware in a timely fashion of any matters requiring its attention.
• Develop and maintain effective operational policies and processes in all the charity’s functions. Review and update scope and content to meet legal, regulatory and best practice needs.
• Ensure that the charity complies with best practice in all areas of operation, including filing annual accounts with the Charity Commission and Companies House on time.

Health and Safety

• Oversee the safeguarding of the children with whom the charity works through rigorous DBS procedures and staff/volunteer training.
• Ensure that collection and protection of personal information complies with current Data Protection regulations.
• Ensure that all of the charity’s activities are conducted safely and that Health and Safety policies are understood and followed by everyone.
• Ensure that all major risks are identified and regularly reviewed and that systems and procedures are in place to mitigate all such risks; be responsible for the development and implementation of the charity’s Risk Register.

General Responsibilities

• Carry out any other duties as may be reasonably requested.
• Be conversant with all aspects of the operation and willing to cover and provide support across the team should the need arise.

PERSON SPECIFICATION

Key Skills

• Genuine passion for Lightyear Foundation’s mission and values.
• Proven experience in leading a charity through growth, including a track record of successful fundraising and programme management.
• Strong strategic thinking and planning skills.
• Excellent communication and interpersonal skills.
• Demonstrated ability to build and maintain relationships with diverse stakeholders.
• Financial acumen and budget management skills.
• Ethical and transparent leadership style.

You’ll resonate deeply with the way we understand disability and our approach to working with children and the STEM sector. You’ll be excited at the possibilities for growth that are now available to us, and you’ll have the confidence and determination to provide us with decisive leadership and drive us through a significant next step in our evolution as a charity.

Even if you don't possess all the listed experience or skills, we encourage you to apply and showcase your unique strengths and capabilities. At Lightyear Foundation we embrace diversity. We’re therefore encouraging applicants from all backgrounds and especially those from black, Asian and minority ethnic groups as well as those with lived experience of disability. 

Practicalities: Possession of a satisfactory Disclosure and Barring Services (DBS) Check at Enhanced level will be required. The successful applicant will be asked for details of two referees. As a freelancer, you agree to take full responsibility for the payment of all income tax, assessments and National Insurance.

HOW TO APPLY

Please send us your CV and short cover letter explaining your interest in the role to Elle Wilks, Deputy CEO, by 5pm on Thursday 30th November, using the Quick Apply button. Please provide details of your notice period and/or availability to start the role if successful.

COMMUNITY PARTNERSHIP & NETWORK COORDINATOR – LONDON, SOUTHEAST & EAST

ABOUT TEMPO
Tempo Time Credits is a charity serving communities across the UK by engaging, encouraging and enabling volunteers. We provide the glue which binds local voluntary partnerships and community-based solutions.
Tempo Time Credits galvanises community organisations to drive positive change for themselves and be more resilient through more individuals and more diverse groups of people volunteering. The Time Credits model is based on a fundamental principle that Volunteer’s time is valuable and should be valued.

Tempo Time Credits are the thread that connects volunteers, third sector, services, and businesses together through our projects and Tempo Time Credit networks. We do this through a digital time credit system that recognises and rewards volunteers for the hours they give. Volunteers can then exchange these for activities and experiences – like cinema tickets, entry to visitor attractions or a swim or gym session.

Tempo’s culture is at our core and our staff team operate in line with our workplace values which are: -
• Everyone’s contribution – We encourage self-belief, mutual respect, and recognition.
• Ambition – We have a can-do attitude, are hopeful, resilient, and positive.
• Connection – Passionate people, teamwork and collaboration are key to our success.
• Creativity – We are curious and inventive; we encourage fun and imagination to achieve this.
• Resourcefulness – We learn together, share our expertise, and strive for efficiency.
• Integrity – We are authentic and honest. We take our commitments seriously and take accountability for delivery.

Being a key member of our team is fun, challenging, inspiring, engaging and it matters.

WHERE WE ARE TODAY
This is a challenging time for many community organisations, volunteers and recognition partners too – it’s also a time when our model and support is needed more than ever. Tempo has worked with: -
• 40 commissioned programmes.
• 1,500 charities.
• 15,000+ people currently volunteering.
• 1.25 million Tempo Time Credits earned to date.
• 750+ business venues offering reward and recognition opportunities.
• Developed the first national Time Credit network in the world.

Across the UK the recognition of Tempo Time Credits is growing, amongst parliaments, local authorities and corporates and our visibility is increasing through national press and support from key parliamentarians.

ABOUT THE ROLE
You will provide operational support to Tempo’s networks as required working closely with the Contract Manager. This entails close liaison with clients, account management of community organisations and local business partners, dealing efficiently and politely with queries, requests and issues as they arise and triaging to another team member where appropriate. 

You are proactive and passionate about communities and about creating positive, lasting change that builds on the skills and assets of all. You will be a natural communicator, able to mobilise and enthuse partners to join our national network of organisations seeking to make a lasting impact for individuals and communities. You will be well organised and comfortable working with a CRM, able to cultivate and manage a range of relationships across different sectors. You will be able to support organisations seeking to use Time Credits to effect organisational and social change.

Working alongside Tempo central support function you will design and run network and training events to ensure that Time Credits provide opportunities for people to both receive them in recognition of their time and encouragement for them to use Time Credits. You will manage relationships with our customers, ensuring that targets are met, and our impact is demonstrated. We are looking for someone who can travel into London regularly.

Key Responsibilities
Provide support to contract managers and programmes, including:
• Community development and mapping support as appropriate
• Administration & reporting
• Quarterly monitoring collection - support reporting as required
• Account management planning and activities for groups and services
• Managing pipelines
• Local social media and newsletters
• Attend key local meetings, events and conferences
• Sign up of local Recognition Partners and opportunities that supports the programme priorities
• Deliver local activities and training directly or through others to support the delivery of the local capability and capacity building plan
• Support organisations face to face providing advice and guidance on developing earn and spend opportunities for Time Credits
• Be creative in your approach to support large networks of groups across different geographical areas to maximise your time and ensure efficiencies
• Manage a team of local volunteers in each locality that provide on the ground support and add capacity in the local community
• Working with groups/organisations to overcome obstacles to implementing Time Credits
• Troubleshoot any concerns or issues identified by recognition partners
• Proactively support the network to develop and become sustainable through local events, trips and networking meetings
• Support innovation, learning & development across the network and within Tempo
• Evaluation coordination
• Locate and provide appropriate resources/assets
• Writing and sending agendas, minutes, etc.
In addition.
• To carry out health and safety responsibilities in accordance with the Health & Safety Responsibilities document.
• To undertake such other duties and responsibilities commensurate with the band, as may be reasonably required by Tempo, or as a mutually agreed development opportunity.
• Protecting Children and Vulnerable Adults is a core responsibility of all staff. Staff are expected to alert their line manager to any concerns they may have regarding the abuse or inappropriate treatment of a Child or Young Person, or Vulnerable adults.

Working at Tempo

We are proud to be an accredited living wage employer and offer pay over the statutory minimum for all our team members.  In addition, we offer a wide range of staff benefits including:

• 33 days holiday inclusive of bank holidays
• Contributory Pension Scheme (up to 5% ER contribution)
• Employee Assistance Programme available 24/7
• Family friendly policies
• Flexi-time Scheme (offering up to 13 days flexi leave each year)
• Wellbeing Centre offering the latest wellbeing articles, news and advice
• Cycle to Work Scheme
• Healthcare Cash Plan – claim back money on essential healthcare costs.
• Shopping Discounts – online and in-store at over 850 retailers from groceries to wellness products, travel and more
• SmartTech™ – get the latest tech at the best price and spread the payments over your salary, interest-free.
• Death in Service Grant – 1 year

How to Apply:

Please submit your current C.V. with a detailed cover letter telling us how you meet our competencies and why you want to work for Tempo Time Credits. Please also complete and attach our Equality and Diversity Information Form.

Please send your completed application by no later than Sunday 10th December 2023.

The role will be focused on leading the organisation's fundraising team in order to achieve income generation targets to match the service delivery aspirations of the organisation.

This post holder will be a fundraising professional with integrity, passion, motivation and ingenuity. The postholder will be innovative and creative in their approach in an organisation that welcomes opportunities to do things a little differently.

The key focus of the post will be:

• Maintaining and expanding the current income generation of AWARE
• Developing our fundraising offer through diversifying our fundraising plans whilst focusing on those which are effective
• Supporting the strategic development of the organisation
• Responsibility for the development, delivery, monitoring and evaluation of the organisation's fundraising strategy

Closing date: 12 noon on Thursday 7th December 

Interview dates: Interviews will take place on 15th, 18th & 19th December

Please read the Job Information Pack thoroughly and then complete the Application Form for this role, ensuring you have included contact details, as well as any dates when you will not be available or might have difficulty with the recruitment timetable.

Location: Remote (Or London Hybrid)

Bowel Cancer UK is the UK's leading bowel cancer charity. We're determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care. 

We currently have around 70 staff based in England, Wales Scotland and Northern Ireland.

Thanks to the generosity of our community, we’re in a privileged position to be able to grow our staff team to deliver our ambitious new strategy, which will be launching in the spring. There are huge challenges facing bowel cancer patients across the UK, and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer. 

A key focus of our strategy is to reach and engage with as many people as possible, affected by and at risk of bowel cancer, by embedding our information and support services within NHS diagnostic, treatment, and care pathways. As Education Assistant you will play a key role in helping us achieve this, underpinning the day-to-day operations of the Education team by providing outstanding administrative support. 

POST  

Victim Support Casework Coordinator 

RESPONSIBLE TO

ISVA: Manager of Support Services 

RESPONSIBLE FOR

Victim Support Casework Team

SALARY & HOURS OF WORK

Salary: £31,000 FTE, £24,800 pro-rata

This is a 0.8 per week post.  Specific days to be agreed on appointment. NUM are open to discussions around flexible working patterns to ensure a positive work/life balance. Operational hours are Monday-Friday 9am-5pm

Holidays: Annual leave entitlement is 31 days FTE including public and bank holidays. This will be pro-rata for your contracted hours.

LOCATION OF THE POST HOLDER 

You will be remote working and will be provided with the equipment and tools required to deliver this work. You will need a secure environment and access to a stable internet connection. You may be occasionally required to travel to the NUM head office at Unit 209, 46-50 Oldham St, Manchester, M4 1LE but all your costs will be covered by NUM.  On Occasion, you will be required to travel anywhere within the United Kingdom but shall not be required to work outside the United Kingdom for any continuous period of more than one month.

About NUM: 

National Ugly Mugs (NUM) is an award-winning charity with a mission to ‘end all forms of violence against sex workers.’ NUM provides a mechanism for sex industry workers to report crimes and harm they experience and share this information within their communities to warn others of potentially dangerous individuals and situations.

We have a dedicated casework team of industry experts who support sex workers to further access criminal justice remedies and other services as determined by victims/survivors to cope and recover from crimes they experience in the ways they choose. We also host a range of other projects in racial justice, mental health, drop-in support (Scotland), and vocational exploration.

ROLE AND RESPONSIBILITIES

The casework team is at the heart of NUM. We provide vital support from assistance through the criminal justice journey to essential emergency financial support. We are looking for a coordinator to lead our casework team. If you are driven, have a keen eye for detail, can effectively motivate others in a demanding and emotive area of work with the ability to support people in an empathetic and trauma informed way then this could be the role for you. 

This role will specifically focus on the day-to-day running of the casework team alongside carrying your own caseload. The work involves utilising and monitoring our digital platform and CMS maintaining and monitoring the documentation of cases and coordinating responses to ensure sex workers received the high standard of support they deserve, to prevent and recover from violence as well as seek justice and recourse. The Victim Support Casework Coordinator is responsible for maintaining high standards for all digital, individualised and in-person support provided by the case work team. All responsibilities can be grouped under five umbrella categories. The successful candidate will evidence suitability for the role based on the strength areas below:

1) Management: Manage the operations and administration associated with victim and vocational support case work. 

2) Leadership: Lead and motivate the team of national case workers towards service excellence. The best leaders can also be led. The successful candidate will value the lived and learned experiences on the case work team and ensure that everyone works to their strengths, and strives for the best outcomes for sex workers. 

3) High Standards: Support good performance and quality outcomes for sex workers.

4) Creative and Innovative: Ability to strategise and problem-solve. Sex workers experience forms of violence before and after accessing support. At NUM, our principle of 'Sex Workers First' means that we work with them to achieve the outcomes that they desire. Sex workers are in control of their healing and recovery, and it will be the successful candidate's job to ensure that lives are improved as a result of contact with NUM. 

5) Wellbeing Focused: Provide care for the health, safety and welfare of the case work team and the sex workers we serve. 

Day-to-day team tasks include, but are not limited to the following.

• Managing your own caseload, providing individualised support to sex workers alongside your leadership role ensuring that sex workers are put at the forefront of all services offered. Maintaining our high standard of support.

• Continued monitoring and development of the NUM platform backend functions to find efficiencies and boost productivity. Develop and update Standard Operating Procedures (SOPs) based on new policies and service priorities, new platforms/ procedures, and new innovations or services. 

• Problem-solving to ensure the smooth and efficient operations of the casework team eg, Managing resource and rota’s including leave and absences, Delegation of task where appropriate to the casework team

• Audit overview and quarterly reporting to Manager of support services with responsibility for data management and the production of case studies. 

• External communications with practitioners to ensure best practice of utilising NUM service, promoting NUM membership where possible and attending external meetings as a NUM representative where required. 

• Host or contribute to the ongoing meetings of the National ISVA/SWISVA forum and continue to foster useful and productive spaces for SWISVAs (specialist sex work ISVA’s) throughout the UK to share experiences, insights towards delivering quality support services to sex workers with maintaining high service standards and prioritising self-care. 

• Deliver weekly operations meetings, keep them short and concise to discuss operational updates NUM wide/ internal. Discuss any issues of take aways with the Manager of support services

• Communicate with other work streams and projects at NUM through coordinators meetings and share changes in process from the CEO and management team.

• Leading 1-2-1 check-ins and appraisals with staff, acknowledging individual and team success in appropriate ways, Motivating the team and Resolving conflict and managing team dynamics (with support where needed)

• Onboard new members of the team

• Cover some duties when the Manager of Support Services is out of office

PERSON SPECIFICATION

Essential Skills and Experience

• Demonstrable casework skills, with experience in delivering advice, information, emotional and practical support and advocacy in partnership with health, wellbeing and criminal justice outcomes for individuals who may have experienced traumatic events.

• Experience managing a team, providing line management support, and managing rotas and team resources.

• Experience of dealing with internal and external complaints and having difficult conversations.

• An understanding of coordination responsibilities and the requirements of middle management in a fast-paced and ever-changing environment.

• Qualified ISVA or relevant casework support experience.

• Strong interpersonal skills and an ability to work with multiple partners on complex cases.

• Excellent administrative and organisation skills, able to manage both your own and other peoples workloads effectively.

• An understanding of Equal Opportunities, the diversity of sex workers and the impact of criminalisation, stigma, and marginalisation on sex workers and a team comprising those with lived experience.

• Effective communication skills and the ability to deliver training, guidance, advice and support to a diverse range of stakeholders to promote best practice in relation to supporting sex workers when they’re victims of crime.

• Experience of using online communication tools, CMS, google workspace, MS suite, slack and other digital platforms to maximise efficiency and productivity of your own casework and that of the casework team. 

• Strong empathic and active listening skills.

• Willingness to undertake continued professional development. 

Desirable Skills and Experience

• Experience of the sex work community.

• Experience completing detailed reports on workstream productivity, both statistically and in written form.

• The ability to understand local, regional and national policy and evidence-based research in relation to community safety, health and social inclusion.

How to Apply

Please send a CV and cover letter, explaining why you’re interested in the post and how you fit the person specification, to admin[at]nationaluglymugs[dot]org, or apply via Charity Job by 12pm (UK time) on Friday 15th December.

Interviews will take place on December 22nd. The successful candidate will be contacted on or before the 28th of December. Job start date from the 8th of January 2024 .

NUM is a diverse team committed to inclusion and equal opportunities in the workplace, and we actively encourage applicants of all different ages, genders, social and economic backgrounds, ethnicities, religions and sexual orientations, and from people with disabilities. If you have any access requirements related to applying, please contact admin[at]nationaluglymugs[dot]org.

We understand that everyone’s experience is different and encourage applications from those who may not meet all of the person specifications. If you’re passionate about equality, economic empowerment, and ending violence against sex workers, we want to hear from you.

Please note due to the high number of applications expected for this role if you do not hear back from NUM by the 18th of December unfortunately your application has not been successful. We are not able to provide feedback on your application at the application stage. 

Job Title - Agency Decision Maker and Policy Lead

Pay - £52,939 per annum plus £750 per annum Homeworking Allowance and £3777 per annum London Weighting (if eligible)

Hours - Full Time - 35 Hours per week

Contract - Permanent

Location – Homebased in the UK with occasional travel for in person meetings and training

As a ‘not for profit’ organisation, TACT puts the needs of our children and carers first and look to appoint individuals who are as passionate about fostering as we are. TACT invests all surplus income into staff, carers, and child development. This means that we have been able to establish expert in-house support services such as our TACT Health and Education Services and create TACT Connect, our ground-breaking scheme for care experienced young people and adults.  New staff will join us as we  embark on a journey to become a wholly trauma-informed organisation with the aim of increasing our effectiveness and improving outcomes for the children and young people in our care.

We pride ourselves on our flexible working opportunities, an extensive wellbeing programme and our benefits package, all curated to support a healthy work-life balance for all our staff. We will also invest in your learning, supporting you to grow and develop during your employment with TACT.  You will be encouraged to attend personal and professional development opportunities and will have access to learning and resources to empower you to advance your knowledge and skills.

We are currently the 4th Best Charity to work for and the 16th Best Mid-Sized Company in the UK according to The Best Companies criteria and our survey results have evidenced “outstanding” levels of engagement amongst staff in recent years. You can view our Best Companies summary video here.

Working directly to the CEO, this exciting new role at TACT will provide a varied and influential range of duties. The role will combine fostering Agency Decision Maker responsibilities with leading on policy and research review. The role will be responsible for exploring and collating policy and guidance on internal and external best practice, with a view to it informing best practice across TACT . The role will inform and guide the advancement of specialist services within TACT to enable excellent care to children, that is also responsive to the emerging needs of the sector.

Main Duties of the Agency Decision Maker and Policy Lead:

• Responsibility for decision making and approval of foster carer registration and renewals.
• Leading on compliance with regulatory requirements, requiring up to date knowledge of legislation, case law and policy development.
• Monitoring and guiding fostering panel performance and improvement.
• Responsibility for national and regional policy and research and coordination of the Policies and Procedures Board.

The Agency Decision Maker and Policy Lead will be:

• A registered and experienced senior social work manager with experience of the Decision Maker role.
• Knowledgeable of child protection and safeguarding regulations and current and developing legislation.
• Skilled in research / policy development and be able to draft policy documents and submissions.
• Confident in chairing and facilitating meetings and have the ability to influence and negotiate with a range of stakeholders at all levels of the organisation.
• An excellent time manager, administrator and communicator, with the ability to self organise and be an effective team member in a remote working organisation.
• Have a positive and flexible attitude to change and development, be able to generate and use creative and innovative techniques in developing and implementing new policies and practices.

TACT offer an excellent employee benefits package including:

• 31 days paid holiday plus bank holidays (pro rata if part time).
• Flexible working arrangements (including compressed hours, flexibility around core hours, and volunteer days policy).
• Family-friendly policies.
• Homeworking ‘bundle’ including annual allowance of £750, IT equipment and a loan for home office set up.
• Stakeholder pension scheme (salary sacrifice) and life insurance from day one.
• Employee Assistance Programme (including free CBT counselling, remote GP appointments, physiotherapy, mental health support and second opinions).
• Fantastic professional learning and personal development opportunities.

The Agency Decision Maker and Policy Lead will be homebased within England, Scotland or Wales and will be required to travel occasionally for face-to-face meetings and training.

An Enhanced DBS clearance is required for this role and will be processed by TACT on your behalf.

• Closing Date: Wednesday 13th December 2023
• Interview Date: Tuesday 9th January 2024 (via Microsoft Teams)

Safeguarding is everyone’s business and TACT believes that only the people with the right skills and values should work in social work.  As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children.  We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people.  All our staff are expected to work in line with TACT’s safeguarding policies.

TACT does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.