Service administrator jobs in Hammersmith, greater london
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Reporting to: Therapeutic Service Manager
Responsible for: None
Purpose of the role:
To be a proactive and experienced administrator to:
- Ensure the smooth day-to-day running of a busy and growing Therapeutic Service through excellent administration.
- Work closely with and support the Therapeutic Service team to ensure effective administration and organisation of the service.
Main duties:
- Work with the Therapeutic Service Manager in:
- Administration: welcome clients to the premises; handle client queries over email/telephone and ensure messages are dealt with efficiently and in a timely manner.
- Develop, reviewand maintaineffectiveinformationadministrativesystems within the counselling service including the office calendar, attendance records, and client waiting list.
- Liaise with the volunteer counselling staff in organising the counselling assessment interviews, maintaining the waiting list, organising counselling appointments by letter and telephone.
- Administer the progress of new referrals and assessments and report any changes in schedules.
- Administer returned registration questionnaires.
- Send out information packs, referencing the clients, dating and organising the questionnaire.
- Action new client allocations in a timely manner.
- Ensure messages from client to counsellors are delivered efficiently.
- Take cash or card payments from clients and issuing receipts.
- Support volunteer counsellors and other staff in daily administrative duties.
- Work closely with the other Therapeutic Service Administrators for the smooth transition and transfer between day and evening services.
- Work together with the other Therapeutic Service Administrators to ensure the counselling rooms are kept in good order for clinical practice in line with Health and Safety guidelines and Clinical Governance measures.
- Keep a record and update counselling personnel information.
- Send service updates and distribute leaflets every quarter to key stakeholders.
Mind in Croydon is an equal opportunities employer. No job applicant or employee will be discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
We encourage applications from those with Lived Experience.
Registered Charity
51 - 100
Mind in Croydon is working to promote good mental health. It seeks to empower people to lead a full life as part of their local community.
The client requests no contact from agencies or media sales.
Thank you!
Contract: Full-time, permanent
Salary: £34,975 per annum plus opportunity to earn up to 5% performance related bonus
Location: Hale Village, London, N17
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.
We have an exciting opportunity for an enthusiastic and customer-focused administrator with excellent organisational skills to join our team.
As part of our Homeownership Services team your duties will be focused on a variety of leasehold sales transactions whilst forming good working relationships with external agencies including managing agents, solicitors, surveyors and lenders. You will be required to participate in all sales activities and events as and when required.
A self-starter, you will feel confident working on your own initiative and have the ability to plan and organise your own workload, as well as working as a key member of the team. You will also provide support to colleagues in this small but very busy team and have experience in a customer focused environment with excellent telephone and written communication skills.
With proven customer service experience in a busy working environment, you will be able to deal effectively and efficiently with members of the public both via verbal and written communication. Some knowledge of property sales and housing legislation is essential, along with good administration and IT skills with the ability to manage a large and varied workload.
In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.
For further information and details of how to apply, please visit our website via the apply button.
Closing date is 23:59 on Tuesday 8 September 2026
Interviews will be held at the Newlon Head Office on Thursday 17 September 2026
Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer.
No agencies please.
