Service administrator jobs

About the Role

We are looking for a highly organised and confident Supporter Care Administrator to ​provide an excellent supporter care service for the Fundraising Campaigns and Individual Giving team. 

You will be the primary contact point for our supporters, prospective supporters and the public, taking responsibility and ownership for each enquiry, providing answers to questions relating primarily to donations and fundraising activities. You will also support your manager in developing a new stewardship programme to welcome, engage and retain our supporters.

Key Responsibilities

In this role you will be the first point of contact for prospective and existing supporters, helping with enquiries, taking donations, reassuring concerns and ensuring our supporters have a positive experience with every contact and interaction they have with our charity.

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You will:

• Take full ownership, responding effectively to all enquiries, interactions and complaints received on our fundraising activities, by email, phone and letter. 
• Respond to supporters with empathy and compassion, applying our tone and voice and brand values
• Maintain supporter database records of enquiries received, ensuring that all data entered is administered accurately
• Work to meet agreed response times (SLAs) to enquires, ensuring supporters are satisfied
• Work with the Individual Giving Manager (Stewardship) on key stewardship activities and supporter journeys, to thank, welcome, engage and retain our supporters.
• Represent the team at cross-team meetings to ensure our supporter’s voice is heard, sharing feedback gathered through direct supporter interactions
• Keep up to date with technology, applying digital approaches, new solutions and identify improvements to become more effective in donation and contact processes.

About You

You will be a highly organised and confident individual, with experience in customer service or supporter care roles, with a passion to make a difference by engaging with and acknowledging supporters who choose to donate to or fundraise for our charity.

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To be successful, you’ll need:

• Experience of working in a team environment which directly services and engages with members of the public, supporters or customers
• Experience working in a team, consulting others and sharing expertise, know-how and ideas with colleagues for best results
• Experience using of variety of office applications (Word, Excel, Outlook) to communicate and retrieve information and knowledge
• Practical experience of databases or customer relationship management systems
• Experience at problem solving with a solution focused approach
• Ability to convey complex ideas using a variety of methods to communicate with the supporter to win understanding and support
• Ability to respond to the needs of the supporter, adapting content, style, language and use of channel to deliver maximum clarity
• Ability to develop professional relationships with colleagues at all levels and with external contacts and partners to support the team objectives
• Ability to contribute ideas, approaches and insights that enable innovation

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What We Offer

• A supportive and collaborative working environment.
• Opportunities for professional development and career progression.
• Competitive salary and pension

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Department/Directorate Information

The Development and Communications Directorate is responsible for fundraising and philanthropic income across the ICR, maximising support from major donors, individuals, trusts, corporates, charity partners and events. We have a proud track record of performing at a consistently high-level, raising millions every year.​

This role is part of the Fundraising Campaigns and Individual Giving team, who are focused on raising funds through individual giving, gifts in Wills and sports and challenge events. Join our team to help make the discoveries that are so urgently needed to improve cancer patients’ lives.​

We encourage all applicants to access the job pack attached. 

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We are seeking a highly proactive and organised individual to join our organisation as a Business Support Administrator within our Property Services Department. This is an excellent opportunity to gain experience working for a national not-for-profit housing provider in a busy office environment.

Business Support Administrator is a varied role and will be an important support to the functions of Property Services, including Utilities, Repairs and Property Management. You will work alongside colleagues within the team, assisting with administrative tasks to support the busy Property Services department and managers. You will respond to general queries on behalf of the Property Services department, ensuring all information held is up to date, so that the team can complete their work effectively. When required, you will also contribute to departmental project work.

This role will suit someone with excellent customer service, IT and communication skills.  The candidate should want to work in a fast-paced office environment and be able to prioritise workload confidently, picking up tasks, processes and systems quickly. An excellent standard of verbal and written English is essential, as well as an interest in working in the not-for-profit health and social care sector. 

Vacancy Reference Number: 71926

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.

Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received an Investors in People Gold award.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK.

About A4ID

Advocates for International Development (A4ID) is a global charity that believes in the power of the law to drive positive change. A4ID facilitates partnerships between the world’s leading law firms and legal professionals and organisations working towards the UN Sustainable Development Goals (SDGs). Our work ensures that the rule of law and access to justice are integral to sustainable development efforts worldwide. 

Purpose of the Role

The role of the Project Officer – Legal Services (POLS) is to support the PBLS team’s mission to advance the UN SDGs by brokering pro bono legal assistance from legal experts in support of international NGOs globally. The POLS will do this by coordinating the internal processes for project sourcing, scoping and allocating, and utilising legal expertise within these processes and when providing external training and communications.

A key focus of this role is to source and scope out the weekly pro bono projects and forms. The POLS will also engage law firms and other legal stakeholders, conduct due diligence, allocate projects, maintain project records, gather feedback, prepare internal reports and external communications and undertake other administrative tasks as necessary (e.g. updating software and implementing process changes). Other key responsibilities include assisting the PBLM with any bespoke projects, assisting with training events for Development Partners on relevant legal topics, and engaging key Legal or Development Partners on any specific areas of legal interest or need.

To Apply

Interested candidates are requested to send a CV and Cover Letter. The Cover Letter must include why you are interested in this job and how you match the person's specification. We encourage you to draw specific examples from your professional life in the Cover Letter.

If you have any queries about the role, please contact the Chief Operating Officer.

Closing date for applications is 21 September 2025.

Role: | Finance & CRM Administrator
Reporting to: | Financial Controller, with a dotted line to the Directors/Fundraising team
Purpose of job: | To work with the Finance and Fundraising teams to provide excellent finance, CRM & other systems administration. This will support income generation, research, data capture and information security throughout the Museum. Responsibilities include maintaining financial records, managing and maintaining a CRM database of contacts, supporting other digital systems, and some general administrative duties including IT support.
Working pattern: | 35 hours per week, usually worked from 10 – 6pm. Flexible/hybrid working offered for up 40% of hours to be worked from home.
Contract: | Permanent
Salary: | £28,000-£30,000pa depending on experience

Who we are looking for
Are you fascinated by data with an excellent grasp on finance, IT and digital systems? Are you interested in the role financial, CRM & other digital systems play in how arts organisations and cultural projects are managed? Are you looking to take the next step in your arts finance, administration or fundraising career? 
The Foundling Museum is transforming how digital systems underpin the foundations of this small but mighty Museum and charity. The position of Finance & CRM Administrator sits at the heart of this continued transition, following the successful implementation and migration to Shopify, Xero & Beacon CRM which began in 2023. 
This new role is essential to the success of the Finance & Fundraising teams, in providing effective finance and CRM administration support. The Finance and CRM Administrator will support income generation activities including fundraising and venue hire, as well as playing a vital role in keeping the Museum’s accounting systems working effectively. 
This includes processing all types of financial transactions on Xero and maintaining records on Beacon. You will work as a key part of both teams supporting the Museum’s strategy through the provision of high quality financial & other data, and the maintenance of the underlying systems.
This is an exciting opportunity for a highly organised individual with strong financial skills, an attention to detail, and a flair for collaborative working and information management. You will be looking to expand your skillset and make a tangible impact on our work, through the effective use & development of the main systems underpining our financial strategy & income generation.

Key objectives
·         Supporting the Finance team with accurate & timely processing & reconciling of all types of Museum transactions & ledgers including sales, purchases, banking & cash.
·         Continue ongoing migration of supporter and customer data to Beacon CRM, working with all teams
·         Support all staff with SharePoint migration project ensuring effective record management
·         Continue seeking opportunities to improve the use of our digital systems to increase organisational efficiencies & income generation

Key responsibilities
Finance
·         Raise sales invoices
·         Process credit card transactions
·         Credit control & reconciliation of the sales ledger
·         Financial management of shop takings
·         Process bank & cash transactions
·         Bank reconciliations
·         Produce financial reports & other ad hoc duties as required by the Financial Controller
·         Gift Aid Claims support
·         Training in and promoting use of XERO to staff
CRM Administration
·         Maintain and update Beacon with all fundraising transactions including applications, prospects, & funding receipts 
·         Process donations, pledges and ticket payments from individuals, organisations, trusts and foundations

·         Day-to-day administration of the Museum’s Friends & other membership schemes

·         Maintain up-to-date and accurate records of contacts ensuring that strict confidentiality and GDPR legislation and guidance is adhered to

·         Monitor data quality by regularly creating and executing processes to cleanse and standardise data in the CRM

·         Lead on development of improving existing CRM systems within Beacon CRM 

·         Assist in data capture and gathering to support fundraising compliance & applications

·         Training in and promoting use of CRM to staff including building reports.
Admin support
·         Basic IT support working with outsourced IT contractors and the Operations team
·         Manage the ordering of office items
·         Facilitate the use, internal awareness and confidence with digital systems, creating and managing logins
·         Supporting the Director’s Office Project Manager with governance & meetings
Other
·         To perform any other tasks as reasonably requested by the Directors, Financial Controller and Fundraising team 

Person specification
Essential :
·         Excellent financial, administration & analytical skills
·         Experience of financial systems such as Xero, Sage or QuickBooks

•       Good understanding and experience of Excel

·         Excellent interpersonal skills and the ability to communicate effectively in writing, over the phone, and face-to-face with the Museum’s different stakeholders

·         Solid experience working with not-for-profit databases, such as Beacon CRM

·         The ability to also work independently and take initiative within a small team

·         Proven, excellent organisational skills, with close attention to detail, the ability to multi-task and prioritise responsibilities

·         Excellent IT skills including in depth knowledge of financial systems, CRM, Microsoft 365, SharePoint, and other cloud based digital systems 

·         An enjoyment of and willingness to engage with a wide variety of people and organisations
Able to act with discretion and maintain professional confidentiality at all times

·         Appreciation of and support for the aims, values and ethos of The Foundling Museum
Desirable:
·         An interest in and engagement with the work and ethos of the Museum

·         An interest in and engagement with the arts, heritage and/or music

·         Experience of working in a finance or fundraising environment

Benefits

• 25 days annual leave per year (pro rata) + bank holidays (pro rata)+ Birthday leave + Volunteering leave
• You will be eligible to join a group contributory pension scheme (3 months after your start date)
• Discount from the Foundling Museum Shop and local partner businesses
• Access to season ticket , rental deposit and cycle to work scheme loans (3 months from your start date)
• Free and discounted access to partner museums and galleries
• Free access to our fully funded Employee Assistance Programme for wellbeing – WISDOM
• Training support from our on line learning platform

Interview timetable:
Closing date: 5pm 1 Oct 2025
First interview date: 7 and 8 Oct  2025 (NB interview will include a job related task)
Second interview date for shortlisted candidates: 13 or 14 Oct 2025

How to apply:
 To apply please follow the link to our application portal where you will be asked to upload a completed copy of our standard application form. 
On this application form you need to provide: 

• Your contact details 
• Details of relevant achievements in recent posts, as well as any relevant education and professional qualifications that are appropriate to the post 
• What makes you a good fit for the role, for example, giving evidence of your ability to match the criteria outlined in the Person Specification 
• An explanation of  why you wish to work for us 
• Details of your notice period and names of 2 referees, together with the capacity in which they have known you, and an indication of when in the process they can be contacted (please note we will not contact your referees without your express permission) 

 PLEASE NOTE: the application portal will request a CV. This is not necessary and can be ignored. Where it requests a CV please only upload the completed application form, and the optional Equal Opportunities form (if you wish to submit one).

Please get in touch with us details found on our website if you have any access requirements, for example if you would prefer to send your application via video.

Please note that any offer of employment will be subject to receipt of satisfactory references and  proof of right to work in the UK and also may be subject to a DBS (Disclosure and Barring Service) check. 
 
Please also note that this job description will not form part of your contract or your terms and conditions of employment. Duties and requirements of the role may vary from time to time in accordance with the needs of Foundling Museum, its strategy and the directions from its Director.

 About the Foundling Museum:
A seaman, a composer and a painter, and the moving story of the charity they started 270 years ago. The Foundling Museum is a recipe of art and care, which still looks after kids today. Coram, Handel, Hogarth, what’s not to love? Grayson Perry CBE, Foundling Museum Trustee
The Foundling Museum explores compelling stories of love, loss and care through art, music, writing and emotive objects.
 The Museum is the UK’s only arts and heritage institution dedicated to the public understanding of lived experiences of care.  Inspired by three great 18th-century activists - campaigner Thomas Coram, artist William Hogarth and composer George Frideric Handel - our mission is to inspire change and transform lives through the power of the arts. We believe in creative action that brings past and present together, to stimulate imaginations and enrich lives. 
 The Foundling is also the birthplace of creative philanthropy – combining art and fundraising to publicly support lived experiences of care. At the Foundling, the term ‘care’ refers to children’s social care, including foster care, adoption, kinship care, local authority care and children’s homes. Central to our work is well-being through exhibitions, events, collections, research and arts programmes with care leavers, looked-after children, and early years (birth to five years old).  
 Examples of our work include:  

• Art projects which explore how our historic story of care still resonates today by addressing stigma and supporting mental health. We do this by working in a connected way, establishing collaborations with local health and community partners. 
• ‘Tracing Our Tales’, our flagship training programme for care-experienced young people which was named Learning Programme of the Year at the 2022 Museums and Heritage Awards. Supported by our Learning Team, trainees learn art or creative writing skills in weekly sessions led by dynamic artists and poets, to build a creative portfolio.  
• Exhibitions, collections and displays, ranging from tiny, touching identifying tokens left by mothers with their babies, to composer George Frideric Handel’s will. Around the Museum, you’ll find works of art by contemporary artists like Yinka Shonibare CBE RA, Tracey Emin and Michael Craig-Martin, as well as 18th-century artists William Hogarth, Thomas Gainsborough and Joshua Reynolds. 

For an overview of our charitable activities, and relationships with funders, please view the Foundling Museum Annual Report 2024/2025 on this link. 

Can you bring your financial expertise to help strengthen the UK's leading patient-led kidney charity?

The National Kidney Federation (NKF) is a unique, independent UK charity run by kidney patients for kidney patients. They are seeking a talented and motivated Senior Accounts Administrator to lead on all aspects of their financial management and administration, ensuring this vital organisation continues to thrive and deliver for patients across the UK.

Job Title: Senior Accounts Administrator
Reporting to: Office Manager
Location: NKF HQ (North Nottinghamshire)
Salary: £30,000
Hours: 36 hours per week
Perks and Benefits:

At NKF, they value their people and offer a supportive working environment with:

- Up to six weeks of annual leave (25 days rising to 30), plus bank holidays
- Early Friday finish and Christmas shutdown
- Pension scheme with up to 8% employer contribution
- Death in service insurance worth three times your salary
- Free car parking at HQ

About the Role

As Senior Accounts Administrator, you will be the backbone of NKF's financial operations. From preparing budgets and forecasts, to managing payroll, pensions, and reconciliations, your work will ensure the charity's resources are used effectively to support kidney patients nationwide.

You'll produce clear, accurate financial reports for trustees and colleagues, helping them make informed decisions, and provide insight to support fundraising, grant applications, and new initiatives. This is a hands-on role with both strategic and day-to-day responsibilities, perfect for someone who enjoys variety and wants to make a meaningful difference through their work.

Key Responsibilities:

- Lead on annual budgets, forecasts, and long-term financial plans
- Produce month-end and year-end accounts in line with charity finance law and SORP
- Oversee payroll, pensions, HMRC returns, reconciliations, and expenditure controls
- Liaise with auditors and coordinate annual audits
- Provide financial insight to trustees, management, and non-financial colleagues
- Support fundraising and income-generating activities through financial analysis
- Manage day-to-day accounts admin including expenses, invoicing, and supplier queries

About You:

We're looking for a detail-focused, proactive, and collaborative finance professional who is ready to take ownership of NKF's financial processes. You'll combine technical expertise with the ability to explain numbers clearly to non-financial colleagues and trustees.

You'll need:

- An AAT qualification (or equivalent)
- Strong knowledge of charity finance law, SORP, and regulatory requirements
- Experience in budgeting, forecasting, and financial planning
- IT proficiency with strong accounting systems skills (e.g. Xero, CRM, Microsoft, Blackbaud)
- Excellent communication and organisational skills

This is a chance to join NKF at an exciting time. With a growing reputation, a refreshed five-year strategy, and a committed team, you'll have the opportunity to use your financial skills to make a lasting difference for kidney patients across the UK.

How to Apply:

Please get in touch with Priya Vencatasawmy at Charity People.

The role will close on 19th September at 12pm.
Interviews will take place w/c 22nd September.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

We have an exciting opportunity for an Administrator (known internally as a Service Delivery Assistant) to join the Dorset Team supporting victims in Dorset working 18.75 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability?

Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

Job Title: Volunteer Community Services Manager (Milton Keynes)

Responsible to: Volunteer Manager

Location: Milton Keynes, occasional travel to Aylesbury

Salary: £25,000 - £30,000 (FTE) depending on experience

Hours: 21.8 hours to 36 hours per week (Flexible working)

Contract: 12 month Fixed Term Contract (Possibility to extend to permanent)

BucksVision is the leading charity supporting people affected by sight and hearing loss in Buckinghamshire and Milton Keynes through a wide range of tailored services and support. We are proud of the wide range of services delivered by our small, dedicated team and fantastic volunteers.

If you thrive where you have clarity of purpose, produce your best work when working in a supportive, collaborative environment, and are motivated by seeing how your contribution makes a positive impact on the lives of people affected by sight loss, you could be just who we are looking for!

We currently have an exciting opportunity for a MK Services Manager to join our team on a part-time or full-time basis.

Why is this role so critical to us?

The MK Services Manager will play a pivotal role in recruiting and managing volunteers in Milton Keynes for our MK Home Visiting services.  These include reading, shopping and befriending services to ensure that local people with sight loss are not socially isolated and alone.  The role will also involve supporting our existing social clubs, which provide a range of activities and services to people with vision impairment.

Have no doubts, this is a role with significant impact.

Your Responsibilities will include, but not be limited to:

• Expanding and developing the existing service: We already have a team of volunteers supporting clients in Milton Keynes, delivered from our office in Aylesbury, but believe there is the opportunity to grow and develop the service further.
• Recruitment and Management of Volunteers: Identifying and recruiting volunteers to provide emotional and practical support to people with sight loss in Milton Keynes.
• Administration Support: Providing administrative support to our social clubs, including organising activities and coordinating volunteer led activities.
• Relationship Building: Building strong relationships with partners to secure support, funding, and resources for our services.

You will spark our interest by being:

• A “People Person”: Having excellent interpersonal skills is crucial.  This is a role that relies on working closely with volunteers and local people with sight loss.
• Self-motivated: Supported by our team in Aylesbury, you will be comfortable working remotely and under your own steam.
• Community minded: You will be driven by a passion for making a positive impact on the lives of vision impaired individuals in our community.
• Connected to Milton Keynes: This role involves working with individuals  across the Milton Keynes area.  Ideally, you will live in Milton Keynes or nearby, with good local knowledge and connections across the community.

Required Experience

• Experience working or volunteering in the voluntary/community sector – ideally with an understanding of the current challenges in the sector.
• Experience in recruiting, coordinating, or supporting volunteers or growing a team, service or project through community engagement.
• Demonstrable success in building partnerships, networking or stakeholder engagement.
• Comfortable managing projects or local services with limited supervision, ideally in a community-based setting.
• Prior experience working with or supporting people with sensory loss would be beneficial, but not essential.

If our purpose excites you, and you feel you have the skills required to excel in this role, we would love to receive an application from you!

We understand that the requirements of job advertisements can, on occasions, appear a bit daunting. Please don’t be deterred from applying if you feel you don’t quite meet them all. Training and development will be provided to support your success.

Please apply with a copy of your CV and a covering letter explaining why you feel you are a good match for the role. Please note, applications received with no covering letter will not be considered.

The successful candidate must be freely eligible to work in the UK, as we are unable to accommodate sponsorship.

BucksVision is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from eligible candidates regardless of any protected characteristics.  No agencies, please.

About the Role

Sense is recruiting for a Supporter Services Assistant to join our fantastic Engagement Team in Kings Cross, London on a hybrid basis.  

The successful applicant will play vital part in the Engagement Department and the charity as a whole – it makes sure that supporters have an outstanding experience of supporting Sense and know how much they are valued. Your daily task’s are varied with a mixture of in-and-outbound calling, combined with essential administrative tasks like income processing or capturing important information about Sense’s supporters and their motivations to support the charity.  

The main duties and responsibilities include:

• Accurately processing fundraising income, including cheques and cash, vouchers (CAF, KKL) direct debits, payroll giving and from online donation platforms (Just Giving, Virgin Money Giving, Facebook) within agreed timescales and in line with provided procedures.
• Create or amend supporter records on Sense’s Raisers Edge database, ensuring that all interactions between charity and supporter etc are recorded accurately and in line with best practice GDPR.
• Identifying opportunities for supporters to further engage with Sense and promoting them as appropriate to help deliver Fundraising department targets (such as sharing a supporter story with our Comms team).
• Work with other fundraising teams to ensure relationships with supporters are managed effectively, both by responding to enquiries promptly and by working to the agreed supporter communications plan. There is also the expectation to attend other teams’ meetings i.e. Community, Events, Philanthropy to understand what activity is happening across the charity. 

To succeed in this role, you will have:

• Previous experience of working in a customer or supporter service environment
• Administrative experience in a busy office environment
• Experience of using Raiser’s Edge or similar Customer Relationship Management database
• Outstanding customer service, an excellent telephone manner and ability to understand team needs to prioritise workloads effectively.
• Excellent attention to detail, especially when entering data.
• Good working knowledge of MS office, including Word, Excel and Outlook.

For a full job description and person specification please see the link below.

About Sense

We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly.  We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependant on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

Job title: Service Coordinator 
Contract Type: Employed, permanent 
Hours: 17.5 per week (0.5 FTE) - term time only 
Blended working: Office (Cambridge)/Home based with travel across Cambridgeshire 
Salary: £12,737 per annum (£29,700 FTE) 
Start: November 2025

We are looking for an enthusiastic and committed professional to join Blue Smile’s friendly office team as our Service Coordinator.

About Us
We provide specialist wellbeing and arts based mental health support and therapy in local schools across Cambridgeshire.

We help children struggling with anxiety, grief, anger and other emotional problems so they can enjoy happier childhoods and build brighter futures. 

The children we support are at the heart of everything we do and we’re proud to take a whole school approach to our work.

About the Role
You will manage the delivery of Blue Smile services to schools within one or more geographical areas across Cambridgeshire – Cambridge City, West Cambs, East Cambs, Peterborough or Fenland. We are particularly interested in hearing from candidates who wish to work in the Peterborough area.

You will work closely with the other Service Coordinator to ensure that high-quality, safe and effective services are delivered to children.

You will use your organisational and administrative skills to support a pool of self-employed therapists and facilitators; providing induction, case allocation, risk management, safeguarding, and reflective practice so that they are able to deliver clinical work to a high standard.

The Service Coordinator will use their therapeutic knowledge and experience and excellent interpersonal skills to collaborate with the wider Blue Smile team; working with the Fundraising team to promote Blue Smile to local organisations, the Data & Evaluation Lead to support the collection of service information, and the Clinical Services Manager to develop our services and promote them to schools.

This is an exciting time for Blue Smile, as we continue to grow our service, and this role offers candidates the opportunity to support clinical service innovation.

Blue Smile can offer you a competitive salary, with a commitment to the Real Living Wage. We offer a supportive working environment including flexible working and a focus on the professional development of all our staff. As a mental health charity, we focus on staff wellbeing and a positive work/life balance.

Safeguarding is central to all Blue Smile activities, and we recognise that the welfare of all children, young people and adults at risk, is paramount and that all have equal rights of protection. We have a duty of care when they are in our charge, and we will do everything we can to provide a safe and caring environment whilst they attend our activities. 

Closing date for applications: Wednesday 24th September 
Interviews to be held on: Wednesday 1st and Thursday 2nd October

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website. 

No agencies please.

MediCinema is a unique national, UK registered charity that improves the wellbeing and enriches the quality of life of NHS patients, their families and carers through the power of the shared cinema experience and the magic of film. We achieve this by building and running cinemas in hospitals and places of care equipped with space for beds, wheelchairs and medical equipment, and providing free films and activities for patients of all ages. Our services help to improve emotional, mental and physical health, reducing isolation, anxiety and stress, and increasing patient resilience to help them cope with what they’re going through.

The Role

We are looking for a Cinema Manager to build and run our brand new service at Birmingham Children’s Hospital.

The post-holder will build their team of nurses and volunteers and will work closely with them, the hospital, and with central office operations team to prepare for and run successful film screenings each week.

We will run four regular inpatient screenings each week – exact times and dates to be agreed with all stakeholders, but will include evenings and weekends. There will also be a programme of additional Tailored and Personal screenings on top of these four regular inpatient screenings.

The role offers a unique, exciting and extremely rewarding opportunity for someone interested in a service delivery role at the heart of our charity, involving direct contact with the patients and families we support.

 Main Tasks and Responsibilities

The role of the Cinema Manager is essential to ensure the effective and safe delivery of our service. Based at Birmingham Children’s Hospital the role is responsible for all operational aspects of the service. This includes ensuring screenings happen on schedule and as planned, recruiting and managing volunteers and nurses, and developing relationships with a variety of hospital staff and departments to ensure the service is widely promoted and utilised, and to work together on developing Tailored Screening groups and identify candidates for Personal Screenings.

The position would be part of the larger cinema managers team (all of whom operate remotely at various hospital sites) and report to the National Cinema Manager who is based in our central office in London. This position would suit someone who is self-motivated, wants a varied and interesting role and has an interest in film, healthcare and helping to improve people’s wellbeing.

Service Delivery

• Deliver a programme of screenings each week as agreed according to the operating procedures of a MediCinema, including running and managing screenings on your own. Most screenings are held in the evenings so the role requires regular evening working.
• Be responsible for:
  • Marketing the service throughout the hospital, organising collecting and returning patients, and for safety and care in the cinema itself.
  • Taking responsibility for health and safety of patients coming to the cinema, and the safety and appearance of the cinema space itself.
  • Preparing and operating the digital projection equipment for the screening, ensuring that films are screened to the highest technical standards at all times. Training and ongoing technical support will be provided for this.
  • Ensuring that all operational, welfare and safeguarding policies set out by MediCinema are followed accordingly, and that consent forms are obtained for photographic or filmed records.
  • Ensuring that all aspects of the operation comply with relevant health and safety legislation, and that areas where MediCinema might be in breach of such are dealt with immediately or brought to the attention of the appropriate authorities for rectification.
  • Keeping accurate monitoring and operational records, including contacts and database updating as required
• Collate, analyse and report back on agreed metrics and KPI’s
• Support with arranging and running any special events and special screenings
• When required, arrange and run additional personal screenings for patients unable to attend regular screenings, plus special tailored screenings with particular hospital departments and patient groups.
• Manage the local development and roll out of different Tailored Screening patient groups. Also any other potential new type of screenings we embark on.
• Support the delivery of our ‘Beyond the Big Screen’ bedside services, such as our Disney ‘Moments that Matter’ work.

Nurse & Volunteer Management

• Build, manage and support the team of nurses and volunteers to assist in the duties outlined above and to ensure that screenings run safely and smoothly – this will include managing recruitment and creating monthly rotas.
• Work closely with Voluntary Services Department of the hospital about all the checks and training required for volunteers.

Marketing and Relationship Management

• Be proactive in marketing the service within the hospital, and building key relationships with hospital staff and our partner Birmingham Children’s Hospital Charity.
• Develop and manage effective partnerships throughout the hospital and community.
• Represent the organisation effectively and compellingly at all times.
• Support the programming and development of the MediCinema as a centre for entertainment, being pro-active in developing a creative programme of sustainable events at each site. This could include supporter events, live performance and other relevant activities.

Administration and other duties

• Provide holiday or emergency screening cover when required.
• Manage the collection, loading and returning of films.
• Champion the work of MediCinema within the hospital and cinema environment, as well as confidently and positively representing MediCinema in all interactions and at any meetings and events, including supporter visits.
• Contribute to the strategic development of the Birmingham MediCinema, operations and MediCinema as a wider organisation
• Communicate effectively with all team members, ensuring an inclusive and whole organisation approach

• Undertake other tasks, projects and duties as reasonably required.

MediCinema is a small team and staff members are expected to support each other and share cross-organisational work in addition to fulfilling individual responsibilities.

The Person

We are looking for a high energy, enthusiastic, self-motivated individual who is passionate about helping people and delivering impactful and effective services. They should be a warm, welcoming and positive person who can demonstrate the following skills and qualities: 

• Strong organisational skills with an excellent attention to detail.
• A proactive, resourceful, problem-solving approach.
• An ability to work both on their own and as part of a team.
• Experience in using IT and an ability to quickly learn and understand new systems and technology. Please note full training on ingesting films and running the projection equipment will be provided so direct projection experience, while beneficial, is not required.
• Excellent communication skills and an ability to caringly and openly relate to and build relationships with a wide variety of people, from children, family members, volunteers and hospital staff.
• Flexibility and adaptability, and enjoyment of a working environment where no two days are the same.
• Demonstrate tact and sensitivity when dealing with people with a variety of needs and be aware of issues relating to confidentiality and safeguarding.
• Interest in healthcare, wellbeing and/or film & cinema.
• A sense of humour and congenial demeanour to help patients and families feel at ease and enjoy their MediCinema experience.

Please note the role will require an Enhanced DBS check, which we will arrange.

How to Apply

If you have a passion for health, wellbeing, film and the arts, and are a driven, highly-organised, compassionate and enthusiastic individual, we would love to hear from you.

Please send your CV and a covering letter telling us what appeals to you about this role and what makes you a strong candidate (no longer than one side of A4). Please note applications will be anonymised.

MediCinema are an equal opportunities employer and an accredited Living Wage Foundation employer.

Job Description

This is an exciting opportunity for the right person to join the Refugee Migrant Centre as a Senior Casework Administrator authorised by the Immigration Advice Authority (IAA), formerly known as OISC.

RMC is a well-established, award-winning regional charity, widely recognised for its impactful work with refugees and migrants.

For over 25 years, RMC has assisted thousands of refugees and migrants from 162 countries, helping to break down barriers to integration and enabling clients to become

equal citizens. We provide a holistic range of services, from specialist legal advice to education and employment programs.

The successful candidate will join RMC’s Immigration department and play a key role in supporting our qualified Caseworkers in delivering immigration advice and conducting casework within the IAA framework.

RMC is regulated by the Immigration Advice Authority (IAA) and is accredited to provide free immigration advice up to Level 3, covering cases from initial advice through to the First-tier Tribunal and Upper Tribunal.

Our immigration services focus on assisting migrants (including undocumented migrants), refugees, and asylum-seekers in navigating the UK’s complex immigration legal system. We help clients secure the right to remain in the UK for themselves and their families, with a particular emphasis on human rights claims, family and private life applications, family reunion, settlement, citizenship, and applications under the EU Settlement Scheme.

Purpose of the Role:

Main duties and responsibilities

· Provide administrative support to Caseworkers across all our offices during their conduct of their immigration cases (including supporting with the intake of client information, preparing documents, handling further evidence requests and maintain case files up to date)

· Contact clients and arrange appointments as required

· Draft routine correspondence under supervision (e.g. case notes, closing letters, emails)

· Ensure accurate information is recorded in our case management system and that all case files are up-to-date

· Track deadlines and ensure applications and documents are submitted in time

· Delegate administrative tasks and supervise Legal Assistant (Placement) students

· Work with the Immigration Department Manager and the Quality Assurance Officer to ensure adherence to quality standards and IAA requirements

· Maintain confidentiality

· Work in compliance with the IAA regulatory framework and the Code of Standards as well as GDPR requirements

· Provide general administrative support to the Casework Team, including scanning, filing, and document management.

Person Specification

Knowledge, Abilities and Skills

Essential

· Strong administrative and organisations skills with attention to detail

· Experience of using case management systems

· Knowledge of Microsoft Office

· Clear understanding of confidentially/Data Protection

· Excellent communication and interpersonal skills

· Ability to work under pressure and to tight deadlines

· Structured and organised

· Ability to work sensitively and flexibly with vulnerable clients and people from diverse backgrounds

Desirable

· Experience working in an administrative role within a legal, charity, law firm or public sector setting

· IAA qualification (current or previous) or Law degree

· Knowledge of UK immigration and asylum processes

· Experience working under regulatory or compliance frameworks

· Paralegal/Secretarial qualification.

· Previous experience working with vulnerable clients

Flexibility

In order to deliver the stated aims of this post, a degree of flexibility is needed and the

post holder may be required to perform work not specifically referred to above. Such

duties will fall within the scope of the job within the appropriate pay grade. The job

description will therefore be subject to periodic review with the post holder to ensure it

accurately reflects the duties that are being performed.

Equal Opportunities

We are an equal opportunity employer and welcome applications from all suitably qualified candidates, regardless of gender identity or expression, ethnicity, nationality, religion or belief, age, sexual orientation, disability, or any other protected characteristic. We recruit and develop our people based on merit and their commitment to achieving positive outcomes. We are dedicated to creating an inclusive and supportive workplace where everyone can thrive.

Closing date: Tuesday, 30 September 2025, by 5:00 pm.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Please note that if you require employer sponsorship to extend your right to work in the UK, the Refugee and Migrant Centre is not able to support visa sponsorship.

The CSE Team Leader will play a crucial role in supporting the Operations Manager and wider Basis management team to oversee the delivery of 1:1 and group-based support to young people in our service offering high quality, effective safety advice, information and support, enabling young people to navigate exploitative and abusive relationships. The Team Leader will hold a protected caseload to enable them to carry out their other duties.

The Role includes line managing the staff on the Young People’s Team, supporting with reports, recruitment and safeguarding. There will be an expectation to attend Child Focussed and Contextual MACE as an expert panel member and to support the Operations Manager with attendance at Silver MACE meetings. The role will work to ensure young people receive an exceptional service and contribute to the strategic development of Basis.

The Young People’s team work across Leeds and Bradford providing specialist support to young people experiencing CSE.  The team work to Basis’ organisational values, taking a harm reduction approach to enable and empower young people to make positive choices, whilst working to reduce risk.  The team have an established reputation for providing high quality, effective safety advice, information and support, enabling young people to navigate exploitative and abusive relationships.  Services are provided within the community, at venues as young people determine.  

Basis Yorkshire is an award-winning charity that was founded in 1995 and now operates across Yorkshire. This is a unique opportunity to join a challenging and vibrant organisation, working with women and young people who are being sexually exploited or are involved in sex work. 

Worldwide Veterinary Service is searching for a People and Policy Officer to support the growth of our charity.

This is an ideal role for an experienced administrator who wants to help make lasting improvements to the lives of animals around the world.

Reporting to the Director of Policy at global animal welfare charity, Worldwide Veterinary Service (WVS), you will support development and implementation of the charity’s processes and policies. This role combines different areas of internal policy, risk management and governance support, ideal for someone who enjoys working with people to improve systems and deliver tangible results. We are growing and we need your help to maintain a dynamic culture that encourages innovation, is an exciting and rewarding place to work and delivers the biggest possible impact for the animals that we help.

We need someone who is ambitious, driven and wants the opportunity to make a difference by building core infrastructure at a rapidly growing charity.  As an organisation we are embracing hybrid working, but applicants should be aware that there is an expectation that this role will require significant time on site at our UK offices in Dorset and Cornwall.

About Us

At Worldwide Veterinary Service (WVS) we champion animal welfare around the world. We send vets where they are needed most, provide expert veterinary training in hard-to-reach places, and ship urgent aid supplies worldwide, every day of the year.

We deploy teams of vets and vet nurses, send equipment and supplies to help struggling organisations on the front line of animal welfare, and train vets at our international training centres in India, Thailand, Malawi and the Galápagos Islands.  We also work on strategic one health projects such as rabies elimination campaigns with Governments and NGOs all over the world.

Last year, WVS treated over 103,000 animals, trained over 2,800 vets, deployed teams of vets all over the world, and sent over 1,042 parcels of veterinary supplies to 231 charities in 65 countries. Over 1.2 m dogs were vaccinated against rabies last year as part of our Mission Rabies campaign.

Main Duties & Responsibilities

 Policy and Governance

• Assist with organisation of trustee meetings.
• Maintain up-to-date records of policies, procedures, and statutory documentation.
• Support compliance with Charity Commission requirements.
• Coordinate risk management processes, policy reviews and ensure timely updates and dissemination.
• Work closely with colleagues to provide technical advice and ease the implementation of policies at WVS projects around the world.
• Support audits in the UK and of international affiliates.
• Liaise with trustees and external partners to support governance processes.

People

• Support recruitment processes across teams including advertising, and onboarding.
• Maintain accurate and confidential staff and volunteer records in line with GDPR.
• Support uniform induction for staff and volunteers to maintain culture during a period of rapid growth.
• Assist with the effective communication and implementation of policies and procedures.

General

• Any Other duties as required

Essential Skills & Experience

•  2 + years’ experience in HR or governance administration.
• Excellent organisational and communication skills.
• Ability to manage sensitive information with discretion.
• A strong team player.
• A passion for animal welfare.
• Strong IT skills, including Microsoft Office and the use of other programmes or AI agents to improve the efficiency of organisational administration.
• Understanding of charity sector and compliance requirements.
• Qualified to degree level or with a relevant recognised qualification.
• Self-motivated and proactive.
• Diligent with excellent attention to detail.
• The right to work in the UK.
• Proficiency in English.
• A full drivers’ licence.

 Desired Skills & Experience

•  Experience of working with diverse teams in low resource environments.
• Experience working in rapidly growing organisations.
• Knowledge of employment, safeguarding and/or charity law.
• CIPD, ICSA or similar qualification (or working towards)

In this role, you will:

·Lead on operational systems (HR, recruitment, volunteer processes, policies).

·Manage finance administration, including donations, CRM (Beacon), and Gift Aid claims.

·Project manage BeSpace events and provide admin support to the team.

·Develop and maintain systems for impact tracking, GDPR compliance, and volunteer management.

·Provide communications and social media support.

·Where needed, support on-the-ground delivery of retreats and prayer and reflection spaces in schools.

This role would suit someone with strong organisational and administrative skills, a passion for children’s spiritual development, and a willingness to get stuck into a wide variety of tasks.

About You

We’re looking for someone who is:

• Exceptionally organised, with the ability to manage multiple projects.
• Confident using IT systems and willing to learn how to use a CRM (Beacon).

• Able to work independently and collaboratively.
• Flexible, adaptable, and willing to work occasional evenings/weekends.
• Personally committed to BeSpace’s vision, with a strong Christian faith and a desire to see children flourish spiritually.

Experience in HR, finance, events, or charity administration would be an advantage, but we’re open to applicants with transferable skills.

Role Details

• Position: Operations Coordinator
• Location: Remote. Travel required for in person team days 3 - 6 times a year and some travel across Oxfordshire.

·Hours of work: PT 4 days a week. (28 hours) per week. (Flexible for the right candidate)

·Salary: £22,000 – £25,000 (pro rata) depending on experience. 

·Start Date: Flexible between November 2025 and January 2026. 

How to Apply

Please send your CV (maximum 2 pages) with a covering letter (maximum 2 pages) ensuring you explain how you meet the person specification and Job Description, outlining why you would be suitable for this job by demonstrating the skills and abilities you have gained through your education, work experiences and volunteering opportunities. Please include why you would like to work for BeSpace.

Closing Date: 4pm Monday 17th November

Rolling Interviews: Applications will be reviewed on a rolling basis. We may invite candidates to interview before the closing date and appoint once a suitable candidate is found.