Service assistant jobs in enfield, greater london

ID: 1557

Job Title:  Deputy Director of Services & Innovation, Central Region of England

Service: Services & Innovation

Salary: £65,782 - £72,959 Additionally, £480 home-based allowance FTE per annum

Location: Homebased with regular travel across the central region of England and occasional London Head Office.

Hours: full-time 37 hours per week.

We offer flexible working arrangements - please see below for more details.

Contract: Permanent

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the

importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

Are you an innovative, strong, team player, who is solution focused and passionate about making a difference in everything you do?  Do you have a proven track record of growth and retaining services, delivering excellent, inclusive services and cultivating quality and diversity?  Are you looking for a diverse, ambitious and fast paced organisation – if so, you have found it.

About the role:

The roles primary function is to lead the operational teams and lead on strategic development and growth across the region. The post holder will model the organisations values; people focus, can do, excellence and mutual respect.

The Deputy Director leads the strategic development and transformation of Family Action services across the Central region, and implements the organisation’s strategic plan and its 5 key objectives. The role focuses on stakeholder engagement, partnership, service development, and system leadership across sectors. It requires inclusive leadership and the effective line management of Operational Managers and one Assistant Director.

The role has responsibility for service delivery, risk management, performance, quality and practice, safeguarding, income generation and budgets across the region. The post holder drives accountable leadership, innovation, co-creation, and continuous improvement across all the Central region. The Deputy Director will be an excellent communicator, highly resilient, and a decision maker, while always championing Family Action’s values in delivering inclusive, outcome-focused support for children, families, young people and adults.

Main Responsibilities:

· Be accountable for service delivery across the region, contractual performance, safeguarding, quality assurance, risk management, ensuring services meet regulatory standards, delivering positive outcomes and embedding equality, diversity and inclusion in everything we do.

· Lead senior stakeholder engagement and foster strong cross-sector partnerships across the geographic area.

· Line manage Operational Managers, and an Assistant Director, oversee budgets to ensure efficient, cost-effective service delivery. Champion the sharing of learning, development of staff and volunteers and best practice across services to support continuous improvement and innovation.

· Strategic and accountable leadership, leading the region by motivating and galvanizing the team to achieve innovation, growth and quality services maximising outcomes for the people we support

· Working alongside the Business Development & Corporate and Marketing team, drive the region’s income generation through generating and responding to new opportunities, and by leading innovative service design and modelling.

· Be part of a dynamic and supportive team of other regional and national Deputy Directors, sharing and influencing cross-organisational decision making, resource allocation, strategy and organizational development and leadership. 

Main Requirements (for details check the job description and person specification):

· Passionate about social justice and improving the life chances and supporting children, young people and adults who experience disadvantage.

· We are looking for someone who has senior level leadership and management experience and expertise in at least one of the settings in social care, health, young people and community sector. Who is highly robust, able to priorities multiple workflows and issues, with a good understanding of and leadership around service risks and decision making.

· We are also looking for someone who can think strategically across systems, contribute to innovation, creativity and diversity, and is an excellent inclusive leader that can inspire their teams as well as their peers and senior leaders in Family Action.

· Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced and children’s barred list.

· Benefits:

- an annual paid leave entitlement of 30 working days plus bank holidays

- up to 6% matched-pension contributions

- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment

- enhanced paid sick leave and paid family leave provisions

- eye care and winter flu jabs vouchers

- cycle to work scheme

- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

Click 'Apply Now' to complete our online application form by the closing date of Sunday 28th September at 23:59

Interviews and an assessment exercise will be virtual over Microsoft Teams – Week commencing  13th October.

For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: Helen Cantrell (full email address on advert document)

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.

We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role. For this vacancy, we are also applying positive action to improve the representation of people of colour in management roles at Family Action. As such, the guaranteed interview scheme is extended to applicants of colour who meet the minimum criteria.

To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.

Want to play your part in transforming society?

You're in the right place.

Many of our Spear trainees have faced significant barriers to finding work, including family breakdown, growing up in care, disability or mental health difficulties, having been involved in crime, or really struggling at school. We believe that being out of work can lead to isolation and proliferate these challenges, meaningful work is key in helping young people find a sense of purpose and community. We're proud that the coaching and community that the Spear Programme provides makes such a difference that 75% of those who take part find work, and are still in work a year later.

Not only will you be part of bringing about powerful change in people's lives, but throughout this paid, dynamic opportunity, you'll be supported and challenged. We'll invest in you, developing expert coaching and leadership skills to set you on a great career path.

Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process, or if you have any enquiries regarding accessibility such as wheelchair access. 

The important stuff

Location: Hammersmith, office-based

Contract: Full-Time, Permanent

Hours: Monday - Friday, 9.30am - 5.30pm (With some out-of-hours work needed for events such as our Spear Celebrations)

Salary: from £25,300

Closing date: Tuesday 7th October, 09.00am (We are interviewing on a rolling basis and might close the application early if we find the right candidate).

Upcoming Assessment Days: Thursday 25th September

Application pack: Have a look at our application pack for more information about the role and Resurgo
 

Benefits

• 28 days annual leave (including Christmas Gift Days) plus bank holidays
• Excellent benefits including Health Insurance, access to Cycle to Work scheme, and enhanced parental leave, dependants leave, and sick leave policies with income protection
• Amazing personal development and training opportunities, including our iLM-accredited 5-day Coaching for Leadership programme (worth £3,000)
• We aim to support all Graduate coaches to progress to other roles with us after this initial year, with development towards management level within 3 years.
• Regular staff prayer meetings, conferences and retreats (one residential)

What will you do?

• Coach 16-24 year olds, bringing about powerful change in their lives 
• Build great relationships with relevant professionals 
• Form part of an intentional church community 

What will you gain?

• Management skills and career progression 
• Excellent coaching capability 
• Social Impact Experience
• Christian Leadership Skills 

About The Role

Together we can change children’s lives. At Place2Be, we believe every child should have easy access to mental health support whenever they need it. We create a safe place in schools where children and young people can open up without pressure or stigma, allowing our highly skilled and diverse counsellors to reach children, young people and their families who need us.

We are looking for an organised and enthusiastic Community and Events Fundraising Assistant to join our Fundraising team. If you have strong communication and organisational skills and a desire to be part of positive change, this position is for you!

In this role, you will focus on delivering exceptional customer service, providing vital administrative support, and helping us achieve the team’s income target. This is a fantastic opportunity for someone looking to develop their skills, as you will lead on projects crucial to Place2Be’s success.

This position is perfect for someone eager to start a career in fundraising or expand their expertise in community and challenge events fundraising.

Key Responsibilities:

• Customer care: Managing the team inbox as first point of contact and speaking confidently with supporters on the phone.
• Admin support: Logging accurate data on our fundraising database (CharityCRM)
• Project Management: Work with the team to lead on projects
• Support on key events and activities including Children’s Mental Health Week and London Landmarks Half Marathon
• Attend event activities, playing a key staff role
• Knowledge Development: stay updated on Charity law, best practices in community and events fundraising, and the fundraising market.

Skills Required:

• Excellent attention to detail, problem-solving skills, and customer service skills.
• Good working knowledge of MS Office applications, particularly Word and Excel.
• Ability to communicate with a wide range of people both internally and externally.
• Proactive and flexible approach with the ability to collaborate and work well in a team.
• Commitment to creating an equal, diverse, and inclusive culture.
• Strong commitment to our values: Perseverance, Integrity, Creativity, and Compassion.

For a career with purpose, this is your place.

Recruitment Process:

As part of your application you will need to answer some shortlisting questions. Please answer these as fully as you can, we recommend using the STAR model. Situation, Task, Action Result.

Closing date for applications: Midnight on 24nd September 2025

1st Interview date: 1st and 2nd October 2025

Our Benefits

When you work at Place2Be –whether that's in a school, supporting families, providing clinical supervision, or in IT, Finance, or Fundraising –every role can make the difference to a young person. To achieve this, we ask that you bring your best self to your role and our commitment to you, is to welcome you into our community, and help you progress. Because we know that you being at your best, means the best outcomes for the children we support.

Here’s just a few things we have on offer:

• Annual Leave that increases with service
• Comprehensive learning and development to enable you to progress your career
• 5% contributory pension scheme
• Life assurance of four times your annual salary
• A comprehensive employee assistance programme
• Mobile Phone Discounts (EE network)
• Wellbeing days to allow you some ‘you’ time
• Christmas holidays closure period in addition to your annual leave

We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented within our organization.

We are proud to be a disability confident employer and will ask you during your application If you wish to be considered for a guaranteed interview under the disability confident scheme. Under the scheme we commit to offering an interview to disabled applicants that meet the minimum criteria as outlined in the job role.

If you have any questions about the scheme, or require any adjustments to help you complete an application then please contact the recruitment team.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Summary

WE ARE LOOKING FOR ASSISTANT CASE OFFICER TO WORK WITHIN OUR MISSION AND PASTORAL SERVICES TEAM

The Church Commissioners have the governance and management responsibility for the Mission and Pastoral Measure 2011, which provides a regulatory framework which enables the Church to support the provision of local worship, mission and ministry, and to adapt that provision as circumstances change over time. The Measures provides a decision-making process for changes relating to pastoral change, ministry provision change and church building change. The Commissioners also deal with processes under the Church Property Measure 2018 and the Church Commissioners' Chancel Repair Liability Measure.

The purpose of the role is to oversee and manage the decision making processes and provide advice under the Mission and Pastoral Measure 2011 (MPM), the Church Property Measure 2018 (CPM), and related legislation (including the Patronage (Benefices) Measure 1986 and the Church Representation Rules, and responsibilities relating to chancel repair liability (CRL). A major part of the team's role is to support the transition from the existing MPM, to a new Measure, and the related transition programme which will be rolled out to dioceses and parishes over between 2024 to 2027.

The Assistant CO post will work with mainly with the M&PS case officers to decision making and case work under the requirements of the legislation set out above. They will also work closely with the team managers to plan and manage the casework load and support the decision making processes of the Mission, Pastoral and Church Property Committee.

Main Responsibilities

• Conduct research into a range of technical and legal matters, including verifying the legal names of parishes and benefices, patronage details, and responding to related queries.

• Draft and publish Mission and Pastoral Measure (MPM) schemes for consultation, ensuring accuracy and clarity throughout the process.

• Support Case Officers in presenting MPM or Church Property Measure (CPM) decisions to the Mission, Pastoral and Church Property Committee, and assist with any subsequent appeals.

• Assist the M&PS Operations Manager in planning committee visits, public hearings, and other operational tasks associated with committee meetings.

• Contribute to the planning and monitoring of casework and performance reporting, working closely with the M&PS Operations Manager.

• Coordinate and manage internal and external meeting processes related to the above functions, ensuring smooth and efficient operations.

• Provide administrative support for the implementation of the new Mission and Pastoral Measure and the Measure concerning Chancel Repair Liability.

• Offer support in record management and data governance, including preparing briefings and information for performance and risk management purposes using dedicated data systems.

• Help the M&PS Operations Manager with planning and coordinating team activities such as monthly meetings, away days, and special events.

• Assist with communications activities, including the distribution of regular e-newsletters to diocesan teams.

• Support the coordination and promotion of the diocesan training programme.

• Assist with financial processes related to departmental expenditure, ensuring compliance and accuracy.

• Contribute to audit and risk management processes, maintaining high standards of accountability.

• Provide briefings and information to support internal NCI processes, including responses to General Synod or Parliamentary questions, and preparing materials for the Board of Governors and senior officers.

• Deliver general administrative support to the M&PS team, including handling post and printing tasks.

• Undertake any required specialist or generalist training to support the role effectively.

All responsibilities are to be carried out in accordance with the Mission and Pastoral Measure Code of Recommended Practice.

Skills & Abilities

• Ability to organise and prioritise tasks to meet deadlines efficiently.
• Able to demonstrate initiative and a forward-thinking approach to problem-solving and continuous improvement.
• Comfortable navigating complex processes with a meticulous eye for accuracy and detail and consistency.
• Strong interpersonal skills with the ability to manage relationships across a wide range of stakeholders.
• Excellent Communication skills, being clear and confident in both written and verbal communication.
• Experienced in drafting agendas, preparing papers, and recording accurate minutes.
• Strong project management skills demonstrating capability of planning, coordinating meetings, and managing timelines to deliver successful outcomes.
• Confident in using specialist software, conducting internet-based research, publishing content online, and utilising Microsoft Office applications effectively.
• Valid Drivers Licence

Desirable skills

• Experience managing complex administration legal systems.
• Experience with property and church law.
• Knowledge and experience of working with financial systems and processes.
• An understanding of the workings of the Mission and Pastoral Measures.

• A salary of £40,572, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

• 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
• We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.
• Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
• Access to Occupational Health, and an Employee Assistance Programme 
• Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest.
• Apply for eligibility for an Eyecare voucher.
• Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.

About the Role

Sense is recruiting for a Supporter Services Assistant to join our fantastic Engagement Team in Kings Cross, London on a hybrid basis.  

The successful applicant will play vital part in the Engagement Department and the charity as a whole – it makes sure that supporters have an outstanding experience of supporting Sense and know how much they are valued. Your daily task’s are varied with a mixture of in-and-outbound calling, combined with essential administrative tasks like income processing or capturing important information about Sense’s supporters and their motivations to support the charity.  

The main duties and responsibilities include:

• Accurately processing fundraising income, including cheques and cash, vouchers (CAF, KKL) direct debits, payroll giving and from online donation platforms (Just Giving, Virgin Money Giving, Facebook) within agreed timescales and in line with provided procedures.
• Create or amend supporter records on Sense’s Raisers Edge database, ensuring that all interactions between charity and supporter etc are recorded accurately and in line with best practice GDPR.
• Identifying opportunities for supporters to further engage with Sense and promoting them as appropriate to help deliver Fundraising department targets (such as sharing a supporter story with our Comms team).
• Work with other fundraising teams to ensure relationships with supporters are managed effectively, both by responding to enquiries promptly and by working to the agreed supporter communications plan. There is also the expectation to attend other teams’ meetings i.e. Community, Events, Philanthropy to understand what activity is happening across the charity. 

To succeed in this role, you will have:

• Previous experience of working in a customer or supporter service environment
• Administrative experience in a busy office environment
• Experience of using Raiser’s Edge or similar Customer Relationship Management database
• Outstanding customer service, an excellent telephone manner and ability to understand team needs to prioritise workloads effectively.
• Excellent attention to detail, especially when entering data.
• Good working knowledge of MS office, including Word, Excel and Outlook.

For a full job description and person specification please see the link below.

About Sense

We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly.  We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependant on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

Location: hybrid working - a minimum of two days per week in our Aldgate, London head office

Annual leave: 33 days (plus eight bank holidays)

Benefits:

• enhanced maternity, paternity and adoption leave, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva) 
• three x basic salary life assurance cover
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
  free, confidential employee assistance programme (Medicash)
• access to a wellbeing app
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development opportunities including bespoke training and access to LinkedIn Learning)
• commitment to employee health and wellbeing.
• we have a Menopause Friendly accreditation and are a Disability Confident employer

This is an exciting opportunity to join the Challenge Events Team at Dementia UK, where you will help coordinate the day-to-day activities of the team, providing crucial administrative support and helping to deliver excellent supporter experiences.

As the Challenge Events Assistant, you will act as the first point of contact for challenge event supporters, responding to enquiries within agreed timeframes and ensuring an excellent stewardship through various means of communication outlets to motivate, recognise and reward supports to encourage their long-term support.

You will be responsible for coordinating fundraising resources, preparing fundraising materials ahead of race day events and ensuring that post-campaign data is utilised efficiently in order to thank supporters appropriately. Additionally, you will oversee administrative processes for the team including data entry, monitoring new supporters and updating projects plans.

To be successful in the role, you will have experience of building positive relationships and customer service expertise, as well as an understanding of using databases and Office 365. Additionally, we are looking for someone with excellent communication, organisational and planning skills with the ability to prioritise your workload.

Join us now and be part of a team dedicated to making a real difference in the lives of those affected by dementia.

Our culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

This role will be subject to a Basic DBS check.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs 

Royal Star & Garter are a charity that provides loving, compassionate care and support to veterans and their families, both in our Homes and through services that reach into the wider community. Following our recent merger with the Armed Forces charity Care for Veterans in Worthing, we’re looking for a skilled and motivated Fundraising Assistant.

We are looking for someone committed to making a difference to our work and interested in developing a career in fundraising. We welcome experience gained outside the charity sector and are committed to supporting learning and development in this role.

This person must be passionate about delivering high levels of personalised care to a range of donors and have the ability to communicate effectively, while maintaining attention to detail to ensure the smooth delivery of the processes behind donor engagement. You must also be flexible and confident in providing wider support across the fundraising teams within the Royal Star & Garter group.

This is a hybrid role, with two days a week at our Worthing Home to build strong relationships and gain a deeper understanding of our work. There may also be occasional visits to outside events and to Royal Star & Garter’s other Homes as needed.

Purpose of the role

- To provide excellent customer care to all donors, delivering optimum supporter journeys working effectively with the wider team within the Royal Star & Garter (RSG) group 
- To manage all associated fundraising payment processes and procedures and work effectively with finance to manage safe and effective banking and reconciliations
- To provide fundraising support across the department and locations of our services in respect of a range of activities including fundraising events
- To support the High Value Events & Corporate Manager in time bound projects as and when necessary

Supporter care

- To be proactive in enabling the supporter journey with timely communications (phone, email and letters) and clear stewardship with both existing and new donors
- Ensure effective frontline support and response for donors across a range of incoming systems
- Ensure donation processes and procedures are adhered to and executed in a timely manner, in accordance with guidelines – updating those wherever required with approval by the RSG Fundraising Officer.
 
Donations and data entry

- Ensure that the fundraising CRM database is up to date and that supporters contact and financial data is accurate, including creating new records
- Complete weekly banking and allocation tasks in accordance with the approved process, liaising with the finance department to ensure that all batched income is allocated correctly
- Data inputting on the CRM to include: regular giving, importing income from external agencies including CAF and Just Giving, processing Gift Aid and accurately storing declarations
- Filing and management of paperwork, ensuring due diligence and security measures are followed.

Fundraising & volunteer support

- To provide active support to a range of events including: managing participants, sending information, monitoring online giving pages and on the day set up and pack down
- To directly source donated items and contributors to support fundraising events including raffle/auction prizes and coordinating suppliers, stallholders and entertainers 
- Coordinate and communicate with volunteers for events and corporate volunteering days and activities, ensuring they are briefed and supported
- To support any regular mailings or email contact to supporters, assisting with the cleaning and compliance of data once an agreed annual schedule is in place regular.

Other

- To manage all aspects of incoming fundraising post and dedicated inboxes along with outgoing mailings
- Ensure general department are kept up to date including attendance at meetings within RSG group wherever possible
- To be conversant with relevant fundraising legislation and the guidelines of the 
Fundraising Regulator and the GDPR
- To undertake other duties as may be required and which are consistent with the nature of the role.

Knowledge and experience:

- Experience of working in a customer focused environment, preferably within fundraising
- Good working knowledge of CRM database
- Experience of banking processes and consistent financial reconciliation 
- Ability to manage a busy workload meeting deadlines
- Experience of working on own initiative and as part of a team
- Experience of supporting fundraising events, including logistics and on-the-day delivery (desirable)
- Experience of coordinating or working with volunteers, including corporate groups (desirable).

 Skills:

- Excellent communication skills including written (and email) and on the phone
- Excellent attention to detail with a good eye for numbers 
- Excellent general IT skills including Word & Excel
- Good relationship building skills and an ability to work across teams creating strong internal networks
- Strong organisational skills with the ability to manage multiple tasks in a live event environment
- Confidence in engaging with a range of stakeholders, including participants, local businesses, and community groups.
 
Personal characteristics should include:

- A consultative approach to solving problems
- Planning and organising; schedules activities effectively
- A positive upbeat attitude
- Effective team player
- Role model our values in all aspects of work
- Flexible and adaptable, with a willingness to work occasional evenings and weekends to support events.

We reserve the right to update and amend your job description to ensure it accurately reflects the role.

We are seeking an enthusiastic and well-organised Events Assistant to support the planning and delivery of ABN’s events programme. This varied and rewarding role is ideal for someone looking to gain hands-on experience in events and stakeholder coordination within a national medical membership organisation. The successful candidate will work closely with the Events & Business Development Manager and wider ABN team. The position is offered on a fixed term basis for 12 months.

The ABN is the professional body for neurologists in the United Kingdom. Our mission is to improve the health and well-being of people with neurological disorders by advancing the knowledge and practice of neurology in the British Isles. The ABN is a dynamic membership society with over 2000 members, working hard to raise the voice of neurology at a national level.

About the role

This role supports the planning, coordination, and delivery of ABN events such as conferences, webinars, and training sessions, ensuring smooth logistics for both virtual and in-person activities. Key responsibilities include managing delegate and speaker administration, maintaining accurate event records, preparing event materials, and handling post-event feedback and reporting. The position also provides general administrative support, assists with website updates, sponsorship information, and CPD requirements, while ensuring accurate membership and event history records are maintained.

About you

We are looking for someone with the following skills:

Essential 

• Previous experience (voluntary or paid) in an administrative, customer service, or eventsrelated role.
• Highly organised with excellent attention to detail
• Confident communicator (written and verbal), with a polite and professional manner
• Able to work independently, manage priorities, and respond calmly to deadlines
• IT literate, including Microsoft Office Suite and online platforms (e.g. Zoom, Teams, EventBrite)
• Willingness to work occasional early mornings, evenings, or travel within the UK

Desirable

• Experience using CRM systems, membership databases, or event registration software
• Interest in health, science, or the medical charity sector
• Experience supporting virtual or hybrid events

Why work with us?

This is an exciting time to join the ABN as we undertake a digital transformation project with a growing team. We offer a collaborative and friendly working environment, with lots of opportunity for professional development.

Benefits

28 days annual leave + 8 public holidays (pro-rata)
Generous pension contributions: you put in 1%, we’ll put in 10%
Professional development programme including regular 1:1s, appraisals and training opportunities
Hybrid working and flexible hours
Time off in lieu for ABN event attendance

About Barnet African Caribbean Association
Barnet African Caribbean Association is a small but long-standing registered charity dedicated to supporting older. Many of our members live with long-term health conditions such as the effects of stroke or dementia.

We run a weekly day centre on Tuesdays, where we bring people together to enjoy a hot meal, social activities and companionship. From exercise classes, arts and crafts, quizzes and games, to health visitor sessions, our programme is designed to promote wellbeing, reduce isolation and celebrate culture. We also provide advice, information and outreach support beyond the day centre.

Our mission is simple: to promote the wellbeing of our service users and help make later life fulfilling and enjoyable. Central to this is empowering older people to have a say in shaping the support they receive, setting priorities and making decisions that affect their lives.

We are looking for an Infrastructure Services Officer to provide effective and proactive administrative support for the Infrastructure Services function.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources
• Generous pension contributions - up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 22nd September 2025
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): To be confirmed

For full details on the role, please download the recruitment pack.

Customer Services Advisor

We are seeking a confident and empathetic Customer Services Advisor to be the first point of contact for residents, delivering excellent service with an organisation making a real difference in women’s lives.

Position: Customer Services Advisor
Salary: £28,357 per year
Location: Hybrid, with 2 days per week in Hammersmith
Hours: Full-time, 35 hours per week, Monday to Friday
Contract: Permanent
Closing Date: Midday, Friday 19 September 2025
Interview Date: Week commencing 29 September 2025

About the Role

As Customer Services Advisor, you will play a key role in ensuring residents receive a responsive, professional and supportive service. You will be the first point of contact for enquiries, handling calls, emails and requests with empathy, accuracy and efficiency.

Key responsibilities include:

• Managing incoming calls and emails with professionalism and patience
• Handling tenancy and responsive repair queries
• Raising accurate works orders and liaising with contractors
• Recording and updating resident information
• Supporting rent payments and signposting financial concerns
• Assisting with lettings and void processes
• Responding to complaints and feedback to improve services

About You

We are looking for someone who can communicate clearly, stay calm under pressure and has a passion for excellent service.

You will bring:

• Experience in a customer-focused environment with call-handling responsibilities
• Strong written and verbal communication skills
• The ability to prioritise a busy workload and stay highly organised
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• A positive, empathetic and solution-focused approach
• The ability to work collaboratively as part of a team

Knowledge of social housing or property maintenance is an advantage but not essential.

About the Organisation

This is a not-for-profit housing provider with a long history of supporting people to live safely and independently in high-quality, affordable homes. With almost 1,000 properties across London, the organisation offers both general needs and sheltered housing, alongside an ambitious development programme delivering over 160 new homes in the coming years.

Residents are at the heart of everything they do, with a strong commitment to equality, inclusivity and empowerment, ensuring services continually improve to meet the needs of the communities they serve.

Other roles you may have experience of could include; Customer Service Officer, Housing Assistant, Contact Centre Advisor, Repairs Coordinator, Resident Services Officer, Tenancy Advisor. #INDNFP

The Youth Endowment Fund 

Head of Change – Children’s Services  

Reports to: Assistant Director for Change – Children’s Services, Neighbourhoods & the Youth Sector

Salary: £67,900

Contract: 2 year fixed-term – potential to extend. Open to 0.8FTE for the right candidate

Location: Central London, Hybrid*  

Closing date:12pm on Wednesday 24th September 2025

About the Youth Endowment Fund

We’re here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice. 

Last year, 244 people in England and Wales tragically died after being assaulted with a knife. Of these, 32 were children. Every child captured in these numbers is an important member of our community and society has a duty to protect them. Even when violence doesn’t strike directly, we know that the fear of violence has a terrible effect on children’s lives.

The Youth Endowment Fund exists to try and permanently change things. To succeed, we must build an exceptional body of knowledge about violence affecting young people and how we reduce it. This knowledge has to be both rigorous and highly relevant to those making decisions about how to support vulnerable young people. We need to find out what works and what doesn’t through evidence synthesis, data analysis and qualitative research into children’s lives. We need to convert this into highly accessible content on what works, how delivery organisations need to change their practice and how the systems they operate in need to be reformed. We then need to work with the right people that can make change happen, across systems, policies and practice, to have a real impact on reducing violence affecting children’s lives.

Key Responsibilities 

We build demand and interest in evidence across the Children’s Services sector 

This will include: 

• Running events, speaking at conferences and curating webinars to bring evidence to life for practitioners 
• We have great relationships with the people who can make change happen.  

This will include:

• Developing great relationships with senior policy makers, sector leaders and experts, including representing YEF in external meetings and speaking at events.
• Managing a Strategic Advisory Board of leading experts across the children’s services sector and keep members onside and excited about our work.

We deliver our children’s services system recommendations. 

This will include:

• Helping to identify the right recommendations at a system level (such as changes in policy, regulation, inspection, funding, or guidance) that make it more likely highly vulnerable children get access to the right support at the right time. 
• Work out the best way to make our system recommendations happen (due for publication in December 2026) and then do it – persuading the key people to make changes that make a difference.
• Tracking progress carefully, being thoughtful and creative about when and how to change the plan.

We work out the most effective ways to connect people with the evidence, then make those things happen. 

This will include:

• Helping children’s services leaders change how they plan or provide services to better protect children from violence, based on the YEF Children’s Services Practice Guidance – due for publication in May 2026. 
• Creating a plan to get people to follow our guidance, using what we know about how they think and behave. 
• Creating practical tools and resources that help leaders put evidence into action 
• Continuously testing and improving our approach to get better results. 

As a senior member of staff in the organisation you also: 

• Build a culture where it is natural to perform well and support colleagues brilliantly.
• Contribute to setting the strategy, delivering results, and building and modelling the culture that we need to succeed.

About You

You are this sort of person: 

• You know how to make change happen. You combine analytical sharpness with emotional intelligence and real-world experience. You understand why people resist change – and how to move them through it. You’re curious about human behaviour and what drives decision-making. 

• You bring deep experience of the children’s services system. You’ve worked at a senior level in or with children’s services – potentially commissioning support for young people at risk of or involved in violence. You understand how Directors of Children’s Services and other senior leaders think and know how to navigate and influence within the system. 

• You communicate complex ideas clearly. Whether speaking or writing, you break down complicated concepts in ways that make sense to different audiences – without oversimplifying. You bring clarity where others bring jargon. 

• You get things done. You’re organised, delivery-focused, and produce high-quality work, even under pressure. You work independently and to a high standard. 

• You build trust and connect with people. From government ministers to social workers, CEOs to 15-year-olds – you know how to listen, build rapport, and make people feel heard. You’ve led meetings, made strong introductions, and bring people with you. 

• You think big and adapt fast. You’re a strategic thinker who can see the big picture without losing sight of the detail. You’re logical, creative, and open to challenge – always testing and refining your ideas.  

• You understand young people. You get what life can be like for vulnerable young people and you understand the systems and organisations around them. Ideally, you’ve seen this first-hand, whether professionally or personally. 

• You’re committed to equity, diversity, and inclusion. Not just in theory – but in how you work, who you listen to, and what you prioritise. 

You must have this sort of experience. 

• Delivering concrete change in practice or systems that improved children’s lives. You have significant experience in leading behaviour, practice or policy changes within a children’s services setting. You can show how these have been effective in delivering tangible change.  
• Leadership experience in the children’s services system. You’ve worked at a senior level in or with children’s services - especially local authority children's services, commissioning and/or children's social care policy, and you understand how to navigate and influence within these complex systems.

• Firsthand knowledge of the system that supports highly vulnerable children, particularly those at risk of or involved in violence. You understand the barriers these children face and what it takes to get them the right support.

While it’s not a criterion, we’re especially interested to hear from applicants who have lived experience of youth violence.   

It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.   

Hybrid Working Details 

The office is based in Central London. Those living in and around London are expected to be in the office for a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month.     

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at the interview stage. 

To Apply

To apply, please send a CV, your answers to the three questions below and complete the monitoring form by clicking on "Apply for this" button by 12pm on Wednesday 24th September 2025.

When applying for this role, please ensure that your cover letter can answer, within a maximum of 1000 words, the following questions:   

Improving practice or systems 
1. Can you describe a time when you successfully supported children’s services leaders to improve practice or systems? Please include the scale and context of your experience. (maximum 500 words) 

 Developing strategy 
2. Please provide an example of a strategy you developed from scratch and implemented independently. What did you do, what was the impact, what did you learn? (maximum 500 words) 

 Personal and professional experiences in violence prevention 
3. What personal and professional experiences have shaped your understanding of the children’s services sector’s role in preventing violence? (maximum 500 words) 

Interview Process 

This will be a 2-stage interview process. The first stage interview will take place on 9 and 10 October 2025

The second stage interviews are currently scheduled for the week commencing 13 October 2025. 

PLEASE NOTE: We do not sponsor work permits and you will be required to provide proof of your eligibility to work in the UK. 

Benefits Include 

• £1,000 professional development budget annually 

• 28 days holiday plus Bank Holidays

• Employee Assistance Programme – 24hr phone line for free confidential support • Volunteering days - 4 half days per year

• Death in service - 4 times annual salary

• Flexible hours. Core office hours 10am – 4pm

• Financial support including travel and hardship loans

• Employer contributed pension of 5% 

Personal Data   

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.   

Are you passionate about delivering outstanding supporter experience and operational excellence?

Sue Ryder is seeking a proactive and experienced Supporter Services Team Leader to join our dynamic team. If you have a strong background in donation processing, financial reconciliation, and managing a team, this is your chance to make a real impact.

Supporting our Fundraising Directorate, you'll play a vital role in ensuring donation compliance, driving income processing efficiency, and leading a team to success. You'll work closely with the Supporter Services & Standards Manager to deliver strategic initiatives that support our mission.

Key responsibilities:

• Lead donation compliance: Oversee best practices and Gift Aid operations, ensuring donations are processed in line with standards, including for third-party platforms.
• Manage income processing & financial reconciliation: Take ownership of the financial reconciliation process, ensuring accuracy and transparency in income management.
• Team Leadership: Line manage the income processing side of the Supporter Services & Standards team, supporting their development and fostering a high-performance culture.

What we're looking for:

• Experience in supporter or customer care, particularly in donation processing and financial reconciliation.
• Leadership skills: Proven ability to manage, inspire, and develop a team to achieve goals.
• A passion for impact: A desire to contribute to the success of our fundraising efforts, and to help deliver strategic goals that support Sue Ryder’s mission.
• Proactive mindset: Ability to take initiative, solve problems, and drive continuous improvement in donation management.

At Sue Ryder, we’re committed to making a real difference in people's lives. By joining our team, you’ll have the opportunity to contribute to our incredible work while advancing your own career in a supportive and rewarding environment. If you’re ready to take the next step in your career, we’d love to hear from you.

Competitive Benefits Package

• Company pension scheme
• 27 days holiday - rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non-Binary Individuals
• Refer a Friend scheme - £250 payment
• Inclusion passports
• Free Period Products
• Electric Vehicle Scheme
• Healthcare Cash Plan
• Death in Service Benefit
• Staff discount of 10% on new goods online 
• Structured induction programme and learning and development opportunities.
• and lots more. Please visit our careers website for the full list.

Closing date: 25th September
Interview date: w/c 6th or 13th October (inc test)

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible. We are particularly interested in increasing applications from the global majority, LGTBQIA+ and people with disabilities as they are currently underrepresented in our organisation.

Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process 

If you want more than just a job, we want you.
Join the team and be there when it matters.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.

 

Early Literacy Interventionist (North London)

• £16 per hour

• Working across two schools -  20 hours per week, over 5 days per week, so 4 hours per day

• Contract to July 2026 (with the possibility of extension, funding permitting)

Are you looking for a new challenge? Are you keen to work with children to support and develop their phonics and reading skills? 

38% of children from disadvantaged backgrounds leave primary school in England each year unable to read to the expected standard. Chapter One is a fast-growing charity, with a vision of a world in which all children have the literacy skills they need to thrive. We work to ensure that all children have 1:1 reading support at the time they need it most.

Our Early Literacy Intervention (ELI) programme (based on a model that serves 20,000 children successfully in the USA) provides daily, 1:1, 7 minute phonics sessions for children who are behind in phonics. Using a bespoke technology tool, a trained Early Literacy Interventionist works individually with target children. 

This ELI role, reporting to the Schools Development Manager, is a great opportunity for someone who wants to develop and grow their knowledge of phonics and/or their teaching skill set. It is ideal for someone with previous school experience who is looking for a new and exciting challenge.

You will conduct initial baseline assessments and then deliver differentiated, 1:1, targeted, 7 minute phonics sessions to pupils using a systematic, synthetic approach. Although you are employed by Chapter One, you will work closely with the school team to understand the progression of the school’s phonics teaching; establish tailored plans for each child and feedback on pupil progress. Using your knowledge and insight, you will also collaborate with colleagues at Chapter One to further improve the ELI model, the online tool and programme delivery.

Please read the full job description for details of the responsibilities of the role, and our employee recruitment pack to learn more about Chapter One. 

This is a part-time role, based across two primary schools in North London. One school is Millbrook Park CE Primary School, NW7 1JF and the other is The Devonshire Hill Nursery and Primary School, N17 8LB. Our preference is for a candidate who will work across both schools, travelling between them in the middle of the day. However, if you are only interested in working 10 hours per week in one school then please state this in your application.

Closing date for applications: Sunday 21st September at 9pm

Interview date: Thursday 25th September

Chapter One is committed to safeguarding children and young people. All post holders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.

As a charity that values and celebrates people's diversity and champions opportunities for all young people, we are keen to receive applications from people who have experienced disadvantage and from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation. We believe that a diverse organisation is one that is more innovative, more creative and gets better results.