The Service Charge Manager will support the Management Accounting function of the organisation with in the Service Charge Team

Client Details

The organisation manages nearly 19000 homes and is building more in order to grow the size of the organisation.

Description

The Service Charge Manager will be responsible for the following duties

• Update and maintain all ledgers.
• Assist with the annual service charge budgets.
• Prepare Monthly Reports for Leasehold officers

Profile

The successful Service Charge Manager will have experience in reconciliations and understanding of management accounts.

Job Offer

A salary of between £45,000 and £50,000 plus benefits.

Daniel’s Den is a charity, based in Brent, that runs parent and toddler groups. This is an exciting opportunity to join the charity to help implement its ambitious growth plans made possible by a generous grant from the Reaching Communities Fund of the National Lottery.

The Operations Manager will be responsible for running all the administrative functions of the charity including finance; HR; data management; reporting; fundraising; and monitoring and evaluation of the charity’s effectiveness.  They will manage a small team including administrators and a fundraiser.

The preference is for this role to be London Office based (in line with Government Guidelines during the pandemic). However, for the right candidate we may consider this post to be based in any of our UK Offices. Please be advised that London Weighting advertised only applies to London Office based candidates. 

Please make sure to address and answer the competency questions listed at the bottom of the advert in your application. 

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

About the role

This role is responsible for growing Christian Aid’s institutional funding portfolio in our Francophone programmes specifically in Haiti, Burkina Faso and Sahel, and in support of the DRC and Burundi, and other country programmes to ensure strong contract management on their funds from institutional donors. The post holder will work closely with Country Managers and programme colleagues to initiate new donor engagements and sustain relationships with current donors; to coordinate the development of funding applications, and to advise and provide support on the delivery of on-going contracts ensuring compliance with donors’ and Christian Aid’s regulations.

This is a senior role that is expected to engage at strategic levels both at the country and corporate levels to influence Christian Aid’s business models and the way we deliver our programmes. The role will be critical to supporting the relevant Country and Regional Managers in representing the organization to donors and other external stakeholders, and to improving Christian Aid’s in-country visibility.

About you

Candidates should have a good knowledge and expertise in working with institutional donors, which may include the UN, DFID/FCDO, USAID, European Union / ECHO, with a deep understanding of the humanitarian cycles in-country, as well as the humanitarian-development nexus. They will have proven experience of successful bid leadership across development and humanitarian grants, alongside excellent communication and networking skills.

The role also requires fluency in English and French, and knowledge of Project Cycle Management and monitoring, evaluation and learning methodologies.

Further information

This role requires applicants to have the right to work in the country where this position is based.

All successful candidates will require either and Enhance  or Basic Disclosure Barring Service certificate (DBS) as part of your clearance for commencing your role with us. Information will be forwarded to you by the HR team with your offer.

We value diversity and aspire to reflect this in its workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief.

Christian Aid is committed to providing a safe and trusted environment for every person connected to the work we do; and to preventing any type of unwanted behaviour including sexual harassment and exploitation, abuse, and financial misconduct. Any candidate offered a job with Christian Aid is expected to share and demonstrate our values and adhere to Christian Aid’s Safeguarding policy and sign Christian Aid’s Code of Conduct.

You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance.

Competency questions 

As part of your application you will be asked to demonstrate your suitability by giving answers to the following questions in your supporting statement:

Build Partnerships

Tell us about a time when you had to build and maintain relationships with others in order to secure significant restricted income that will help to reach the goals of your organization.

Steward Resources

Tell us about a time when you have been involved in the development of a funding strategy for an organisation or programme?

Communicate Effectively

Tell us about a time when you had to communicate a complex issue to a donor in writing and convince them that your way to approach the issue was the best way to achieve common objectives

About MHFA England

MHFA England is a social enterprise and the leading provider of mental health skills and awareness training courses in England. Our vision is to improve the health of the nation, through normalising society’s attitudes and behaviours around mental health, by developing the skills we need to look after our own and others’ wellbeing. Learn about our social mission and our history by reading our 'what we do section' on our website.

We are a friendly, dynamic, fast-paced organisation and we strive to be an exemplary health and wellbeing employer. We are embarking on an exciting journey of growth and if you are looking for the next step in your career, this a great time for you to join us.

What are we looking for?

We are looking for an experienced individual to lead on the optimisation of a new website to integrate with our digital marketing channels. You will be able to effectively manage and implement the website content strategy in line with brand and marketing objectives to successfully drive business and engage key audiences.

The successful candidate will have the ability to monitor and manage the digital customer journey using dynamic UX driven content, providing insight into cross-functional plans to develop website requirements. You will create strategies to grow subscriber and web traffic metrics. You will also create frameworks and policies to support effective delivery of website content and be responsible for ensuring compliance with website and GDPR regulations.

You will have the ability to work closely with different directorates to manage technical issues whilst working inter-departmentally to implement a digital strategy putting customer UX at the heart of strategic planning. You will also be able to build commercially sustainable relationships with valued suppliers to support delivery of marketing objectives. The post holder will be passionate, organised, detail-oriented, and able to inspire and engage others.

What can we offer you? 

You’ll enjoy 25 days annual leave, plus bank holidays, along with a winter and summer office closure in addition to your annual leave. We provide a pension contribution for you which is matched up to 5%. We’ll support your development and growth and help you develop your experience and skills to achieve your personal and the businesses goals.

Interested? How to apply

For the full job description and person specification please see the attached documents./ Go to our website for further information.

To apply please submit a covering letter and CV demonstrating how you meet the requirements of the role. The closing date for applications is Friday 26th February. Interviews will be held early March 2021.

Mental Health First Aid England is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or those who are pregnant or on maternity leave. We are especially keen to encourage applications from people currently under-represented within the organisation, these include but are not limited to those from the LGBT+ community, people with disabilities, and those from a Black, Asian or Minority Ethnic background.

By applying for this job you are confirming that you have read the MHFA England Privacy Notice and accept the conditions under which your details will be processed.

*This role covers Ealing, Harrow, Hounslow & Watford areas

*Applicants must have relevant experience, driving licence and own car

PURPOSE: To be responsible in conjunction with the Housing Operations manager in providing the day to day operations of our outstanding directly managed specialised supported housing services across the UK. To work and support Housing Staff in accordance with the Associations core values, and to stand in for any of the Housing Support Team or its respective managing agents when requested.

REPORTS TO: Specialised Supported Housing Manager

The purpose of this post:

To provide an excellent customer focused service for all Chrysalis tenants ensuring that care and support housing schemes and properties are well managed, and the environment is well maintained. Working proactively and closely with tenants and support agencies to address environmental, property and tenancy issues ensuring tenancies are sustained. To develop local knowledge of the communities and neighbourhoods in which our supported housing operates and establish partnerships to meet the needs of tenants and the community. To work closely with our support and care providers in our care and support housing schemes.

What is the focus:

· Effectively manage care and support housing schemes

· Work closely with a range of internal departments and external organisations to ensure tenants can maintain their tenancies

· Working closely with team colleagues to enable excellent customer service

ROLE SPECIFICATION.

Tenancy Services

1.Provide an effective and efficient intensive housing management service to specialised supported housing and submit weekly report on IHM activity.

2.Provide assistance, advice to tenants and taking appropriate action where required.

3. Through close and regular contact with tenants, identify and assist vulnerable tenants, referring them on to other relevant agencies and monitoring these services to enable the tenant to sustain their tenancy.

4. Manage the specialised supported housing management responsibilities of the void process.

5. Liaising with care provider staff and appointees/deputies with regards to new tenants’ viewings and sign them up for their new tenancies, ensuring they are familiar with the terms of the Tenancy Agreement and of the services provided by Chrysalis. Assist and support with claiming housing benefit.

6. Liaise with scheme staff over post void inspections to ensure properties are meeting high standards. Follow up on any work required to the void.

7. Respond promptly and sensitively to all reports of ASB, nuisance, harassment, domestic violence anti-social behaviour in line with Chrysalis procedures and current best practice.

8. Assist tenants in completing transfer applications. Writing transfer reports with a clear assessment of the circumstances and recommendation.

9. Contribute as necessary to annual reviews of estate services and service charges.

10. Investigate and respond to all complaints, expressions of dissatisfaction and informal comments about service delivery. Ensuring responses are completed within set timeframe.

11. Respond to emergency calls from tenants, care providers and Chrysalis staff and summon appropriate assistance as necessary.

12. Ensure that care provider staff maintain/monitor fire logbook and ensure that fire procedure is adhered to, and all reasonable precautions are taken to prevent the outbreak of accidental fire – report all issues with fire safety to housing manager or senior housing officer.

13. Report all accidents in accordance with agreed procedure.

Liaison and Tenant Involvement

14. Proactively work in partnership with the housing manager and senior housing officer, care providers, social workers and other agencies.

15. Attend joint professional’s meetings to discuss individual cases

16. Ensure tenants are effectively consulted over decisions that affect them.

17. Draw up effective liaison and partnership arrangements with other external agencies such as other housing benefit officers, the police, local authorities and voluntary agencies.

18. Arrange, attend and play a lead role (including Chairing if necessary) at tenant’s meetings.

19. To ensure excellent services are provided to Chrysalis tenants, through close liaison with all concerned parties.

20. Participate in weekly property inspections and submit Scheme Inspection Reports, highlighting any issues with tenants’ rooms and the property in general.

21. Take part in the opening of new or redeveloped schemes, and new tenants are signed up and moved in without delay.

Arrears Prevention

22. Provide an excellent customer focussed service for all Chrysalis tenants ensuring they are aware of their responsibility to pay their rent and service charges on time and regularly and advise on preventative action to be taken to stop them falling into arrears. Work with care providers to resolve rent arrears issues, including advising and assisting tenants to claim housing and welfare benefit entitlements.

23. Keep up to date on housing related benefits and advise tenants on these. Complete housing benefit claim forms on behalf of tenants and verify claims on behalf of the Local Authority.

24. Review monthly rent arrears and service charge statements and proactively work to resolve arrears issues. Report all follow up activity and resolutions for rent arrears.

Reports

22. Provide all daily, weekly and monthly reports to the Chrysalis management team.

General

23. Able to work independently and have excellent time management and communication skills. Good problem solving and people skills.

Generic

How will the post holder know if they are performing?

A number of performance targets will be planned and agreed each year with the housing manager, and these will be monitored at regular meetings. Regular feedback will be provided by the housing manager and opportunity provided to discuss any problems, personal and team matters and personal development issues.

Generic requirements

The post holder will be expected to comply with Chrysalis policies and procedures at all times. These include, but are not limited to equality and diversity, confidentiality, data protection and health and safety.

In order to do this job, the post holder will be trained and coached in Chrysalis procedures and policies. They will be expected to familiarise themselves with the procedures and policies and to seek advice and guidance from the housing manager if required.

The key tasks listed above are only an indication of the main tasks required to be performed. It is not an exhaustive list of duties and responsibilities and may be subject to amendment to take account of changing circumstances. Any changes will be discussed with the job holder. The post holder will remain co-operative and flexible in line with the needs of the post and Chrysalis.

This role provides regulated activities under the Disclosure and Barring Service (DBS). Therefore, post holders are required to undertake a regular

DBS check to ensure anyone who presents a known risk is prevented from working with vulnerable people.

This role is Full Time, based on 37.5 hours per week

The Death Penatly Project is a non-profit organisation that provides free legal representation to prisoners facing the death penalty worldwide. Our work is concentrated in Commonwealth countries in the Carribean, Africa and Asia.

We are looking for a Finance Officer to join our team. You will be responsible for administering and managing the organisation's finances, and working with the Senior Leadership Team to ensure that the financial processes are effecive and efficient. 

Key responsibilities

1. Financial management and administration

• Preparing monthly organisational management accounts
• Assisting in annual organisational budget preparation and monthly monitoring of variances
• Assisting in annual audit preparation
• Day to day book-keeping and financial administration, including, staff expenses and claims, and contractor/third party invoicing, recording all receipts
• Processing and administering bank payments
• Working with the Senior Leadership Team on funding application budgets
• Working with Deputy Director and Project Officer to track project expenditure and to coordinate invoices; assist in preparing project expenditure forecasts
• Producing project and donor financial reports
• Working with the Deputy Director to ensure financial processes are effective and ensure reconciliation of bank and other DPP accounts
• Any other duties as so directed in connection with the finance system process

2. General tasks

• Attend and participate in Board meetings and Sub-Committee meetings as required
• Undertake any other tasks that are appropriate to the role and which reflects the need of the organisation

Experience and Qualifications

• A minimum of two years proven experience in a bookkeeping and/or financial administration role
• Familiarity with Xero (or other) accounting software
• Experience of preparing monthly management accounts, including analysis
• Previous experience in the charity sector and/or supporting international projects
• Flexible approach to managing and prioritising a high workload and multiple tasks with tight deadlines
• Strong ICT skills, in particular MS Excel (database and spreadsheet experience) and Word processing
• Exceptional organisational skills
• Excellent written and verbal communication skills
• Ability to work in a self-servicing environment and in a small team; Pro-active approach with a ‘can-do’ attitude
• Permission to live and work in the UK

Please refer to the job specification below for further details. 

Please submit a short personal statement/cover letter along with your CV detailing relevant experience and qualifications to the role. 

Headway East London is currently looking for Community Support Workers to join our team, working one to one and collaboratively with survivors in their own homes and the local community.

All of the roles and skills at Headway East London contribute to our success. If you are interested in the role and you think you don’t have all the desirable experience but are passionate and care for our community and have skills you think will be beneficial to Headway East London we would still love to receive an application from you.

The closing date for applications is Wednesday 3rd February at 5pm. Interviews will commence the week beginning 15th February 2021.

Saferworld is an independent international organisation working to prevent violent conflict and build safer lives.

The Publications and Editorial Coordinator is a critical part of the communications team, which sits within the wider Policy, Advocacy and Communications division. As part of a small and busy core Communications Team you will work with colleagues from across the organisation coordinating Saferworld’s publications and taking forward strong content and editorial standards.

The post-holder will:

• Coordinate the planning, editing and production of Saferworld publications and resources, working with Saferworld teams in our various offices and external freelance copyeditors, proofreaders, designers and printers.
• Ensure high-quality editorial standards across Saferworld’s communications and publications, through the use of editing and proofreading skills throughout the production process and ensuring editorial standards are accessible and understood across the organisation.
• Support the communications team in producing material – including editing and proofreading content, and some copywriting – such as case studies, blog pieces, external and internal newsletters, social media and comment pieces for a range of audiences.
• With the Communications team, coordinate the dissemination of publications.

You will have:

• Proven professional copyediting and proofreading skills with an excellent understanding of grammar, the principles of clear writing and working to a style guide.

• Significant experience in a publications or editorial role, ideally within the NGO sector.

• Experience of producing publications in a multilingual environment with teams across different time zones.
• Relevant qualification in publishing/communications or related field.
• Excellent written and spoken English, with substantial experience of writing and editing for different audiences.
• Ability to work on own initiative and within a close-knit team.
• Ability to manage and prioritise workload with competing deadlines under pressure, and confidence in referring any issues to management.

Recruiting for a Support Worker to join our Young People and Care Leavers Service in Newham!

GBP £22,360 per annum, 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more. This is a 6 month Fixed Term Contract role.

Ibis House and Little Ibis House are specialist semi-independent services for young care leavers aged 16-21, with capacity to also work with young parents and their child. Ibis House provides a high level of support to young people with a variety of complex needs and Little Ibis House provides a medium level of support. The services are staffed 24/7 to support young people manage and address their various support needs and learn basic life skills to live independently.

Job Overview:
Support Workers will provide support to customers to help them develop the life skills they require to live independently. Support workers must monitor and assess the needs of the customers and provide creative and tailored person centred support to help them achieve their goals and aspirations.

Support workers will work closely with statutory children's services and other external agencies to best support customers to promote social inclusion and teach independent living skills. Support workers will empower and encourage customers to maximise their skills and choices.

Key Responsibilities:
- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Monitoring rent arrears and ensuring that rent accounts are managed effectively. Encouraging and enabling tenants to pay their rent/ service charge.
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/ supervision of Assistant Support Workers/domestic staff/ Personal Support Assistants where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Manager
- Forming strong partnerships with external agencies.

Person Specification:
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours
- Understanding of mental health difficulties and therapeutic methods of support: Mental health difficulties include depression, anxiety, ADHD, personality disorder and psychosis
- Understanding of risks and support needs associated with care leavers
- Understanding of risks and support needs associated with CSE and CCE.
- Knowledge of gang culture and the risks and support needs associated to gang affiliation
- Knowledge of various therapeutic models
- Understanding of psychologically informed environments and trauma informed care

Skills, Knowledge and Experience:
Essential:
- NVQ Level 2 or equivalent experience in the social care/charity sector

Desirable:
- Experience working with care leavers
- Experience working with those displaying mental health difficulties
- Experience using therapeutic models of support

For the full job description, please visit the Look Ahead website.

We are seeking a capable and proactive Fundraising & Business Development Officer with relevant experience. Your first-hand experience of charity fundraising will enable you to take direct responsibility for a number of accounts with your own fundraising goals. You will work within an organisation which consistently exceeds its targets and delivers significantly positive outcomes for young people.

Inclusivity

MyBnk is committed to building an inclusive culture and working environment that promotes a sense of safety and belonging for our staff to feel supported to achieve their potential.