Service Delivery Administrator Jobs
The Bone Cancer Research Trust is seeking an enthusiastic and proactive Fundraising Assistant to join our fabulous Fundraising Team and to act as a first point of contact for all fundraising enquiries.
As an integral member of the Fundraising team, the Fundraising Assistant will support the delivery of a range of successful fundraising activities across the organisation, in order to maximise income for the Bone Cancer Research Trust. By providing our supporters with a first-class fundraising experience, you will give them the tools, knowledge, and materials they need to raise as much money as possible to ensure our life-saving work continues.
Our supporters are at the heart of all we do at the Bone Cancer Research Trust and the Fundraising Assistant role offers a unique opportunity to work with our fantastic fundraisers and supporters daily.
From head shaves to skydives, dress-down days to marathons, you will provide excellent stewardship support and help us to develop solid and long-lasting relationships with our supporters, groups and companies based across the UK.
This exciting role is a fantastic introduction into the wonderful world of fundraising, and it will give the successful candidate the opportunity to learn about different fundraising income streams, all whilst making a huge difference to people affected by primary bone cancer.
Duties will include:
- Providing administrative and operational support across the fundraising team;
- Developing excellent and enduring relationships with current and potential supporters;
- Supporting community-based fundraising volunteers and groups;
- Assisting with the organisation of BCRT’s fundraising campaigns and events;
- Representing BCRT at events;
- Administration of Facebook fundraisers and use of our digital platforms to thank fundraisers and record supporter data;
- Inputting accurate information into our database and maintain up-to-date records to help us make informed decisions;
- Managing stock levels and orders, liaising with suppliers, processing orders, and working with the team to ensure the fulfilment of orders.
Application process
Please apply by submitting your CV and a cover letter, highlighting your suitability for the position and why you are interested.
Closing date for applications: Tuesday 25th June at 10:00am
Our mission is to save lives and improve outcomes for people affected by primary bone cancer through research, information, awareness and support.
The client requests no contact from agencies or media sales.
DUTIES AND RESPONSIBILITIES
Planning and Coordination
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Act as the first point of contact for Tour Managers, Agents and Artists, fielding initial production queries and questions about the venue, schedule etc.
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Support the Director, Music Programmer and Technical team in developing and maintaining excellent working relationships and clear communication channels with artists, partners, promoters, producers and other ICA departments.
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Be responsible for coordinating and communicating all pre-production and delivery requirements with in-house departments including Finance, Operations and Visitor Services, Technical, Marketing and Communications. Including, but not limited to, FOH staffing requirements, Technician requirements, Security and Cleaners.
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Work with the Technical Manager on technical and staging requirements of each event to ensure that rider specifics can be achieved within agreed budgetary parameters. Meet regularly with Technical Manager to ensure good channels of comms with tech team.
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Undertake planning and administration for own promotions, including booking hotels and travel in liaison with the artists and providing necessary transport as per contractual agreement.
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Complete Certificates of Sponsorship or Letters of Invitation for all non-EEA artists (as required) and supply info to artists who wish to apply for FEU tax exemptions/reductions as necessary.
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Order riders and booking event catering within agreed budgets, as required.
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In the instance the event is live streamed, ensure that we secure the relevant rights for broadcast.
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Liaise with programmers, promoters and internal departments to make the necessary arrangements for performance by high profile artists.
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Create Function Sheets, used to brief other internal teams, for every event.
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Coordinate and communicate event timings with the ICA Bar team, including requests for late closes and early opening.
Contracts and Budgets
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Issue approved and signed off contracts from the Music Programmer based on deal memos agreed and provided by the Music Programmer and ensure that these are confirmed, communicated, and understood by relevant parties before events are put on sale.
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Work closely with the Music Programmer to track budgets (which will be initially set by the Music Programmer) and report final figures after each event.
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Annual reporting of ticket income to PRS
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Reconcile budgets, manage post-concert settlements and ensure invoices are paid following all live events, feeding final budget figures back to the Music Programmer.
Ticket On-Sale Process
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Monitor box office sales during pre-production and provide final settlements to the Music Programmer and external promoters as required.
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Provide information and communicate arrangements for the sale of merchandise, programmes and any other ancillary commercial activity in conjunction with the Bookshop Manager.
Event Delivery
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Attend and manage on-the-day event delivery for approximately 2 shows a week (a rough estimate, although may increase or decrease at different times of the year).
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Work with the Executive Producer to produce monthly rotas for Event Supervisors to cover attendance of live events.
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When allocated and agreed with the Music Programmer, to attend and oversee rehearsals, soundchecks and performances in the ICA Theatre, acting as the first point of contact on behalf of the ICA.
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Any other appropriate duties as required by the Director and Head of Artistic Programmes. This may include occasional event management of dance and live performance projects.
PERSON REQUIREMENTS
Essential:
● Has demonstrable professional experience of coordinating live arts events to the highest standards
● Is able to work well and communicate with a wide range of people, including internal and external stakeholders
● Has an interest in and professional knowledge of working in contemporary music and performance
● Has a positive approach to work and is able to work flexibly and proactively
● Collaborative approach to team working, including the ability to forge strong relationships with colleagues across the organization
● Has experience of managing event budgets
● Is well organised, with outstanding administration and project management skills and precise attention to detail
● Can manage their own time and can demonstrate they are able to work to and meet deadlines
● Has good persuasion skills, including enabling others to meet deadlines
● Has demonstrable experience of remaining calm under pressure
● Is solutions-focussed, with a can-do attitude to resolving issues as they arise
● Has a broad knowledge and understanding of the arts sector
● Commitment to advancing equal opportunities and diversity
Desirable skills and experience:
● Experience of working in event management across the performing art forms.
● Knowledge of Artifax systems or other venue management and ticketing systems.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
What You'll Do:
Leadership and Prevention: Lead, inspire, and effectively deliver training including in house and open courses and the delivery of bespoke workshops in the local community.
- Innovation and Empowerment: Channel your passion into providing training and promoting training courses for S&G Mind. Empowering people to build confidence, understanding and resilience whilst supporting themselves or others with mental health needs
- Quality and Leadership: As a S&G Mind Mental Health Trainer, you will lead on collecting data and evaluation forms in relation to training delivery.
Why Join Us:
• Impact Matters: Join a team where your work directly transforms lives and contributes to a healthier community.
• Personal Growth: We offer professional development opportunities that will enrich your career and help shape the future of mental health services in Swindon.
• Collaborative Culture: Work alongside like-minded individuals who share your passion for making a meaningful impact. Together, we can build a brighter, healthier future for people in Swindon and Gloucestershire. Your leadership can make all the difference.
We provide advice and support to empower anyone in our local communities experiencing a mental health problem.
The client requests no contact from agencies or media sales.
About you
We are seeking an enthusiastic and self-motivated individual to join our friendly events team at the British Ecological Society (BES). You’ll need at least one year’s demonstrable experience in delivering high-profile mid-sized events and conferences. You will need a high-level of organisation and reliability as well as knowledge of Microsoft Office, and experience of using a CRM and a hybrid event platform. We need a clear and concise communicator who can build and maintain relationships with a wide variety of stakeholders and diverse audiences.
You will assist the BES in the organisation and delivery of our events programme, including our flagship scientific conference, the BES Annual Meeting, which sees 1,200 ecologists gather from around the world and share the latest research.
About the role
Reporting to the Events Manager, the Events Officer will:
- In collaboration with the Events Manager, oversee the delivery of allocated parts of the Society’s Annual Meeting, Symposia, and other events.
- Use digital platforms to support event management and delegate experience -including the website, CRM system, conference abstract management system, Eventbrite, Canva, hybrid conference platforms, Excel, Microsoft Teams and Zoom
- Co-ordinate aspects of event planning including venue search, supplier liaison, catering and accommodation.
- Act as the main point of contact for exhibitors and sponsors, post-sales.
- Maintain and update the programme information on the hybrid event platform for the Annual Meeting.
- Ensure that any agreed branding from sponsors is delivered.
- Provide on-site support at events and go on site visits.
- Develop innovative and creative social media content and digital promotion for the Society’s events.
- Evaluate and monitor success of events portfolio, providing and implementing recommendations where appropriate.
- Evaluate and monitor EDI representation at BES events.
For more details about this role, please download the job description and job pack.
We are working towards a world inspired by #Ecology in which nature and people thrive.
The client requests no contact from agencies or media sales.
New Horizon provides a range of Youth Work opportunities for young people experiencing homelessness. One stream of work is our Jobs, Education and Training (JET) team. The JET team support with young people to support them into meaningful and appropriate employment, training opportunities, apprenticeships, volunteering, and education.
In this role, you will work with young people 1-1, holding small caseloads, as well as working with young people in groups and delivering employment or education-focussed sessions on a regular basis.
As part of our service, we also aim to deliver a weekly group conversation class for young people looking to improve their spoken English, many of whom are young refugees and asylum seekers. While you will work with all young people in the service and support regularly with our day centre delivery, this role will focus on expanding our JET service to young refugees and asylum seekers, developing specialist networks and partnerships, and pathways to appropriate opportunities.
- Starting salary: £31,200
- Deadline to apply: 9am Tuesday 25 June
Please see our Job Pack for more information on the role.
The client requests no contact from agencies or media sales.
Railway Benefit Fund (RBF) are a benevolent charity who have been helping railway workers and their families for over 160 years. We are here for the rail industry through tough times by providing financial grants for those struggling to afford the essentials in life. Our work focuses on the provision of grants to rail families; supporting those facing tough times by alleviating immediate financial hardship and funding support to assist wider well-being.
The Caseworker will work in the Services Team to provide an effective support services to our beneficiaries. This will involve supporting beneficiaries with grant applications, grant administration, handling initial enquires for support by phone, email and post, and referrals and signposting to RBF partnerships and external agencies.
As RBF Caseworker you will ideally have:
- The ability to provide a non-judgmental, practical and supportive welfare service to beneficiaries of the charity.
- An understanding of how to manage caseloads and knowledge of welfare benefits, including those related to disability and hardship.
- The skills required to be the first point of contact for all grant and support enquiries via telephone, post, or digital.
To apply, please submit your CV and a covering letter to Ryan Morgan, Services Manager at Railway Benefit Fund.
The closing date for applications is Monday 17th June 2024.
Interviews will be held at our Crewe Office on 25th June 2024.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
An exciting opportunity to join Spitalfields Crypt Trust (SCT), a vibrant East London charity dedicated to supporting individuals affected by homelessness and addiction. This role is crucial in ensuring excellent relationships with fundraisers and donors while supporting the administrative functions of the fundraising team.
Role Overview:
- Responding to Supporter Enquiries: Handle emails, calls, and postal enquiries, providing high standards of customer service.
- Fundraising Stewardship: Thank supporters and acknowledge key events.
- Platform Management: Manage Just Giving, Go Cardless, and other online payment platforms, ensuring accurate record-keeping and reporting.
- Financial Records: Maintain up-to-date financial records and donor databases.
- Event Support: Assist with the planning and execution of fundraising events.
- Communications Support: Aid in producing marketing materials and distributing them to SCT shops.
Salary: £24,324 pa FTE
Benefits: 25 days annual leave (rising to 30 with length of service) plus bank holidays (pro rata on basis of 35 pw full time equivalent), 5% employer contribution pension, BUPA Employee Assistance Programme, BUPA Health Insurance cash plan, season ticket loan, cycle to work scheme.
Hours: 21 hours per week
The client requests no contact from agencies or media sales.
BACKGROUND
The Helen Bamber Foundation (HBF) is a pioneering Human Rights charity supporting refugees and asylum seekers who are the survivors of trafficking and torture, including gender-based and ‘honour-based’ violence. Recognising the complexity of each client’s suffering and needs, the Foundation provides specialist medical consultation, therapeutic care, legal protection and practical support to survivors of human rights violations by helping men, women and children heal the emotional and physical damage they have suffered through torture, trafficking or other forms of cruelty. We take the learning from our work to develop partnerships to increase survivors’ access to services, and use the learning generated by our clients and partners to drive system change.
Since August 2020, Asylum Aid has been part of the Helen Bamber Foundation Group. Asylum Aid operates as an independent charity, led by its own Executive Director within the group structure, and is ambitious about growing its impact and reach in the future to ensure protection from persecution for those who need it. For over thirty years, Asylum Aid has been providing legal representation to some of the most vulnerable people seeking asylum. It has built an expert service, delivering vital and life-saving services in some of the most complex legal cases, with a particular speciality working with unaccompanied children, survivors of trafficking, torture or other forms of human cruelty, and stateless people. In this role you will support both charities alongside the CEO, Executive Director of Asylum Aid and Senior HR and Operations Officer.
OVERVIEW OF THE ROLE
The Head of People is a new role for the organsiation and you will be joining us at an exciting time, as we are moving into new offices and seek to drive forward our new 2025-2030 strategy. This role will play a pivotal role in implementing our objective to be an employer of choice. maintaining and evolving our strong team culture, and strengthening our position as leader in evidence based management and leadership practices. In this role you will be supported to develop the capacity, capability and human resource systems of the organisation to achieve impact at scale with a strong and effective team and will work in close collaboration with the CEO, the members of the Executive Leadership Team and Management Team as well as the Senior HR and Operations Officer.
You will provide leadership in developing and implementing our People and Culture strategic objectives. Some of your immediate priorities will be undertaking a review of our current policies and systems, preparing for our Pay and Benefits Review and setting up a Wellbeing Review and Consultation. You will also be asked to undertake a review of our equality, diversity and inclusion policy and the accompanying anti-racism action plan. You will bring your expertise in people and human resources to help secure the organisation’s long-term sustainability and impact.
It is an exciting time to be joining us and you will help ensure we build upon our success to date to increase impact, income and team satisfaction. We would like to hear from you, whatever your background. We do not believe that prior charity experience is necessary for this role, please do apply if you believe you have the skills, experience and confidence to make a people and strategic contribution to our ambition to grow impact with our team.
EQUAL OPPORTUNITIES
The Helen Bamber Foundation is an equal opportunities and Living Wage employer. We are committed to attracting and recruiting diverse candidates as we are keen to make sure that our staff, trustees, volunteers and ambassadors reflect the communities we serve and the wider community we work in at every level within the organisation. We particularly welcome applications from those from Black, Asian, Minority-Ethnic, refugee and migrant backgrounds.
RECRUITMENT PROCESS
Please note that you will require the right to work in the UK and the successful candidate will be offered the job subject to suitable references and a DBS check. If appointed, you will be required to give your consent to HBF to receive regular updates on your criminal records status throughout your employment.
Please submit an up to date CV and a covering letter, no longer than 2 pages, by 9am on 1st July 2024 by outlining your relevant skills and experience, as well as how your previous experience that matches the listed responsibilities and person specification. Please state in your covering letter when you would be available to start the role. Longlisted candidates are scheduled to be invited to a short introductory interview of 15 minutes on the 9th or 10th July. Shortlisted candidates are scheduled to be invited to interview in the week commencing 15th July and will be conducted either in person or where needed via Zoom.
We particularly welcome applications from those from Black, Asian, Minority-Ethnic, refugee and migrant backgrounds.
If you have any questions or would like to speak to someone about the role please contact Kerry Smith, Chief Executive Officer.
We give Survivors of trafficking and torture the strength to move on.
The client requests no contact from agencies or media sales.
Operational Support Coordinator
Salary : £15,000 for a 3 day week
Facing the Future is a Samaritans service offering peer support groups to people bereaved by suicide. Since transferring the groups online in February 2021, we have supported over 800 people who have experienced loss by suicide. The team of facilitators has grown in that time from 15 to nearly 100 from all over the UK and Ireland. To help us move forward, we are looking for an empathetic individual strong on attention to detail and IT skills to be our Administrator. This role is designed to give operational support to the service, the volunteer leadership team and to our volunteer Facilitators and Supervisors as we work together to deliver our mission that no-one should have to face this isolating bereavement alone.
The responsibilities of the role are many and varied and will suit someone who is comfortable with managing a variety of tasks simultaneously. Responsibilities include managing our confidential databases, and the processes involved in setting up groups for those people on our waiting list, managing communications to group participants and to Facilitators, and supporting our training programme .
This is a part time remote working role with support from the team at Central London Samaritans.
The successful candidate will be a good communicator who is highly organised and remains calm under pressure. Importantly they should be able to manage change as we will be transferring our current systems over to Salesforce. Good listening skills are essential.
For a detailed Job Description, please download the supporting document attached to this summary.
Closing date for applications will be 17.00 hrs Monday 24th June.
Interviews will take place on Zoom, and are expected to be during the period June 26th to 30th
The client requests no contact from agencies or media sales.
Job Summary
To be the initial point of contact for customers accessing Huddersfield Mission services. To provide initial stage advice and assistance on a variety of needs. To work within the Advice Team to ensure the smooth running of Huddersfield Mission’s drop-in service, responding to requests for advice and support to customers and triaging them to the correct team member for support.
Main Responsibilities
- Act as the first point of contact for clients referred in to the service, ensuring that comprehensive impact and risks assessments are completed and a tailored response to each client’s needs is provided.
- To ensure the effective delivery of the Mission advice drop-in, telephone support service and appointments service
- Maintain accurate and confidential case management records and contribute to monitoring information for the service
- To make onward referrals and signpost where appropriate to other sources of help, such as statutory and non-statutory agencies
- To work with our Community Champion and other health partners to support customers underlying health needs particularly where these might be addressed with community-based intervention.
- To ensure impartiality and confidentiality when dealing with customers
- Regularly update electronic case records using our Lamplight – our CRM system to enable continuity of casework, monitoring and information retrieval.
Organisational Responsibilities
- To work in a non-judgemental, person-centred, asset-based way to enable customers to achieve positive outcomes, such as maximising income or accessing health and wellbeing services.
- A commitment to safeguarding children and adults at risk and to take appropriate action, in line with our Safeguarding Policy and procedures under the direction of our Designated Safeguarding Leads.
- To manage customer behaviour within the Mission policy.
- To implement and adhere to all Mission policies and practices in relation to all aspects of our work
- Any other duties and responsibilities, identified by the Advice Services Manager as are within your capabilities and level of responsibility, in order to meet the needs of the Huddersfield Mission
- To participate in meetings at the Mission, to promote partnership working with other support services within Kirklees
- To liaise with internal and external agencies where appropriate, including safeguarding referrals.
Employee Benefits
In addition to a competitive salary, we offer a stakeholder pension scheme where we will match the employee contributions up to a maximum of 6%.
We offer an employee Support program where staff can access a range of health and wellbeing activities.
Huddersfield Mission
Huddersfield Mission seeks to be a safe place for all in the heart of Huddersfield. We are an open and inclusive organisation that works with a wide range of people, but we recognise that we are particularly well-known for our work with people who are experiencing significant poverty, mental health, homelessness or addiction. Our strapline is Serving People, Changing Lives which highlights our approach of dealing with immediate needs and long-term or underlying causes. We value our staff and volunteers and support them with appropriate training and personal development.
Please see the job description and person specification for the full details.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
WE ARE LOOKING FOR AN INTERVENTIONS AND WOMEN’S CENTRE COORDINATOR TO WORK WITH OUR MINERVA TEAM ON THE DELIVERY OF A NEW SERVICE ACROSS KENT
Salary: £22,000 - £24,000 (pro- rata)
Location: Canterbury (Kent)
Hours: 21 Hours per week
Contract: Until March 2025
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
The project:
We are in the process of expanding our service beyond our London footprint to Bedfordshire, Essex, Hampshire, Hertfordshire and Kent, along with Thames Valley, providing one-to-one advocacy and specialist work including workshops and group activities delivered by Advance in partnership with voluntary organisations.
This role plays a critical part in coordinating the group offering for women accessing our services, as well as providing administration support across the region.
In short you will:
• Be the first point of contact for clients coming to the Women’s Centre; offering a warm welcome and trauma informed approach.
• Hold responsibility for the Minerva telephone number and email account in your region.
• Assist in researching additional resources and events for service users; both within the Centre and across the region.
• Contribute to creating and lead on updating the local Services Directory with details of local organisations, key contacts and details of services on offer, including eligibility criteria.
• Assist the Service Manager in managing the smooth running of the Women’s Centre in your region, including managing the group workshops timetable, arranging meetings and booking external venues for client groups or training events.
• Manage administration for the Kent Minerva team
• Assist the Service Manager with the quality assurance and collation of data and information as required, including for funder reports.
How to apply:
Please submit your up to date CV along with a covering letter to the Talent email address - PLEASE WRITE THE JOB TITLE IN THE *SUBJECT*
- Closing Date for Applications: Sunday 23 June 2024@ 23:59
- Interviews are taking place on a rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate.
What we can offer you - Employee Benefits:
- A 35-hour working week
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- Thorough induction and training
- Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
The client requests no contact from agencies or media sales.
Are you looking for a career change?
Do you want a role that offers you an opportunity to support the needs of people affected by cancer in areas where access to services is a challenge?
This could be the perfect job for you.
This is a rare and exciting opportunity for and enthusiastic individual to join a growing and dynamic healthcare team to provide support for anyone affected by cancer.
We know from research that patients who live in areas of social deprivation and financial hardship have some significant health and non-healthcare care needs relating to their cancer experience but also, they find it difficult to access conventional cancer treatment and support services.
Our vision is to address the health inequalities in our area and improve access to holistic cancer support by bringing the services to an area where people can access. Working at our Big Purple Bus locations, you will be seeing clients face to face and also providing telephone and digital support.
This is an extremely rewarding role, and we would welcome applications from candidates who feel passionate about making a difference to the lives of those living with and beyond cancer.
Main purpose of post
• Act as first point of contact on the Big Purple Bus for any requests for information and support from the public or professionals (drop-in, appointment, phone, email), triaging more complex requests appropriately.
• Manage professional and self-referrals to the service and triage appropriately, including to internal colleagues and services and partner agencies, ensuring people referred receive timely and coordinated information and support.
• Meet with people on the Big Purple Bus predominantly to provide face to face support when accessing the service (patients/clients, carers, relatives, professionals), providing high quality information and support within defined level of competence in relation to cancer. This will include assessment of service users’ information and support needs (Holistic Needs Assessment/Cancer Care Review), provision of written or verbal information, supportive listening and action planning to facilitate self-management.
• Act as a single point of contact for any on-going Big Purple Bus support services liaising with the individual being supported and any professionals and agencies involved in their care.
• Work proactivity with primary and secondary care and voluntary sector partners to promote Weston Park Cancer Charity and build awareness of the support available for people living with and beyond cancer.
This is a rare and exciting opportunity for an experienced and enthusiastic person to join a growing and dynamic team that provides excellence in supporting people living with and beyond cancer and their families. The post has been created to support the expansion of cancer support services.Applications are welcome from health, social care and voluntary sector professionals with experience of personalised care and understanding of the wider determinants of health, including, social, economic and environmental factors.
The postholder will be part of a team which provides a ‘Single Point of Contact’ for people living with and beyond Cancer and professionals such as clinical nurse specialist, GPs, social workers and voluntary sector partners, in Sheffield and surrounding areas. They will manage referrals to the Big Purple Bus service and triage appropriately including to internal colleagues and services and partner agencies, ensuring people referred receive timely and coordinated, information and support.
The postholder will provide personalised information and support about cancer and cancer services, within their level of competence, which will enable people to navigate the health and social care system and make choices that are best for them. The post holder will employ a What Matters to You? approach, using Holistic Needs Assessments and Cancer Care Reviews to support collaborative and person-centred practice.
The postholder will be expected to take an active role in contributing towards the development and implementation of Big Purple Bus support services, have the ability to work autonomously as well as part of a wider team, adhering to excellence in service delivery and customer service.
We are looking for someone with a highly organised and flexible approach to work. You must possess excellent interpersonal and communication skills with the ability to adapt your approach to the needs of the people we support.
Posts will have a primary base at the Big Purple Bus but with some occasional working from one of our other locations (Cancer Support Centre & Charity Hub) dependent on service need.
What you do:
Delivery of Information and Support to people living with and beyond cancer and their families.
The post holder will:
• Act as first point of contact on the Big Purple Bus for any requests for information and support from the public or professionals (drop-in, appointment, phone, email), triaging more complex requests appropriately.
• Manage referrals to the Big Purple Bus service and triage appropriately, including to internal colleagues and services and partner agencies, ensuring people referred receive timely and coordinated, information and support.
• Act as single point of contact for any on-going support services liaising with the individual being supported and any professionals and agencies involved in their care.
• Provide information and support within level of competence of the post (Macmillan Levels of Intervention Criteria L1,2, and L3 under supervision; NICE approved four tier model of psychological support Level 1).
This will include:
• Assess the needs of individuals attending / contacting the Big Purple Bus service and identify the required level of intervention.
• Support users sensitively to help them understand basic clinical information they have been given (e.g. around diagnosis, treatment, effects of the illness and treatment, cancer terminology), helping to resolve situations where users feel they have been given conflicting information. This will include addressing concerns and queries and working to resolve them and the ability to recognise and work within the limits of own competence and responsibility is crucial, referring issues beyond these limits to relevant people.
• Provide basic supporting information around topics such as reducing the risk of cancer, cancer screening, healthy living, the impact of cancer, in the most appropriate format (e.g. written, verbal, and others as appropriate to overcome any barriers to communication).
• Provide information on topics such as e.g. benefits, travel insurance, and facilitate access to services e.g. specialist benefits advice, complementary therapy.
• Liaise with relevant staff at all levels as appropriate both within the charity and externally to address issues identified, and seek advice with more complex issues, directly involving others where necessary, e.g. Cancer Information and Support Advisor or Senior Advisor; Clinical Nurse Specialists (CNS).
• Contribute to the development and maintenance of effective relationships with partner organisations in primary and secondary and voluntary the sector via networking, also giving talks and presenting at relevant groups.
• Deliver awareness raising activity to promote the service.
Operational delivery
The post holder will:
• Collect and collate data regarding contacts with the service users in person and produce reports of activity as required.
• Contribute to events and displays externally liaising with departments and agencies as required.
• Provide general administrative support to the Health Care Professionals and Outreach Service Manager [FM1] [PM2]
• Work flexibly in order to deliver the objectives of the cancer support service, including attending events and outreach sessions across South Yorkshire, North Derbyshire and Bassetlaw.
• Assist in the development of leaflets, posters and other materials, e.g. To publicise the service, recruit volunteers, support cancer awareness and other events.
• Facilitate open and effective communication with multi-professional teams, both internally and externally.
Management & Leadership
The post holder will:
• Seek advice and support from senior colleagues on clinical matters.
• Adhere to policies and protocols relevant to the post, contributing to their updating and development as appropriate.
• Adhere to systems and processes to promote a healthy, safe and secure working environment and maintain accurate documentation and report any concerns.
• Contribute to the continuous improvement and development of the service, identifying areas for change / improvement and suggesting new approaches and implementing changes in practice identified through other routes e.g. annual service review or user feedback.
• Act as a role model by demonstrating expertise and maintaining credibility, ensuring a positive image of Weston Park Cancer Charity is maintained.
General Duties
• Report accidents and incidents as per Weston Park Cancer Charity’s policy.
• To be an ambassador for the charity.
• Demonstrate a positive and supportive attitude to staff and volunteers and uphold the philosophy and values of the charity.
• Respect confidentiality applying to all WPCC areas. Adhere to GDPR policy.
• Be proactive with your training and development needs, maintain relevant professional registrations and adhere to codes of practice
• Participate in team meetings and events
• Adhere to all WPCC’s policies and procedures including Health and Safety regulations, Equal Opportunities and Safeguarding.
The above job description is not an exhaustive list of all duties required of the postholder.
The client requests no contact from agencies or media sales.
Would you like to be part of a very special charity that for its size makes a huge impact on the community it serves? And be the person who ensures it connects with the people it supports and the people who support it?
We are Embrace (formerly Bedford & District Cerebral Palsy Society), and we enable people with complex disabilities and their families to live life their way by unlocking possibilities and embracing life.
We are looking for a Social Media and Communications professional to help develop our new brand personality and expand our communications offerings, while our existing resource is on maternity leave.
Timing is perfect as we are launching our new brand, website and tone of voice right now. Our professional consultant has provided detailed guidance and templates. All the tools are in place, we are looking for the right person to take this unique opportunity to develop a new presence for a long established, well loved, local charity.
The most important traits for the position are a genuine passion for the aims and values of our charity, a desire to work flexibly as part of a small, highly committed team, and the ability to make positive things happen. You must be able to communicate with very different audiences who are known to us as well as develop new ways to connect with new advocates or families who will benefit from our support.
You might join us with significant communications experience, or you may have been an active volunteer with other charities, schools or hospitals. You may be a recent graduate or someone returning to the workplace, or deep into your communications career.
We are flexible about hours and hybrid working, but you will need to be prepared to come into the Bedford office on a regular basis.
Do you want to make our 70th year and beyond aspirational, impactful and sustainable? Then come and join us at this critical time and continue our journey as we continue to extend our legacy.
Our mission is to provide unwavering support to families living with disabilities, sharing our knowledge & understanding to empower each individual.
Reports To: Senior Partnerships & Engagement Manager
Salary: Points 28-31, £26, 669 - £29, 450
Department: Growth & Engagement
Location: Central Office, Belfast
Hours of Work: 35 hours per week, mainly Monday to Friday. A hybrid working system is in place (at least 2 days in office per week).
A flexi-time system is in operation and reasonable hours outside of this will be required to fulfil the duties of this position (some evening and weekend work).
Job Purpose: This is an exciting and varied role within Simon Community, developing and supporting corporate partnerships across Northern Ireland and driving our volunteering activity.
Working closely with the Partnerships & Community Engagement team, you will be exceptional at building relationships either in person, on the phone or via written communication. You will be adept at spotting opportunities for future engagements be able to manage a busy and varied workload, and develop and nurture new connections across NI.
Essential Criteria:
- At least 2 years’ experience in a relationship-based role, e.g. in fundraising, account management, sales, or relevant field.
- Experience of working in a busy team across multiple projects.
- Highly IT literate with confidence in using full MS suite, CRMs and digital tools.
- Full driving licence and/or access to a suitable means of transport to travel across the region regularly (at least 1 day per week).
- Passionate about ending homelessness in NI.
Desirable Criteria:
- Experience working for a charity/non-profit.
- Experience of Canva or MS Publisher
- Experience of marketing/digital media
- Working knowledge of volunteer management.
Skills & Knowledge:
- Exceptional interpersonal and relationship building skills.
- First rate communication skills, both written and oral.
- Excellent organisation and time management skills with an ability to demonstrate high level attention to detail.
- A ‘can do’ attitude and willingness to try new things.
Why work for the Simon Community?
We offer an extensive benefit package, including:
- Pension Plan
- Employer funded Healthcare - Benenden Health and Health Shield (includes savings on gym memberships and retail outlets)
- Death in Service Benefit
- Generous Annual Leave Entitlement
- Learning and Development Opportunities
- Compassionate Culture
- Occupational Sick Pay
- Health & Wellbeing Initiatives
- Management Development Programmes
- Long Service Awards
- Blue Light Card Scheme.
The client requests no contact from agencies or media sales.
Job Title: Essex Pedal Power Project Team Leader – Colchester
Salary: £29,808
Responsible to: Community Development Manager – Colchester
Location: Colchester
Hours of Work: 36 ½ hours per week. Flexible working will be required and for the right candidate.
Job sharing may be considered for the right candidate/s
Contract Fixed term until December 2025
About the Active Wellbeing Society
The Active Wellbeing Society (TAWS) is a community benefit society and cooperative working to develop healthy, happy communities living active and connected lives.
Our vision is for a society where people have the autonomy, capacity, resources and skills to become the architects of their own destiny; where our individual wellbeing is recognised as being bound up in our collective responsibility to and dependency on each other; and where all of us feel empowered as agents of social change to make a difference – whether at an individual level or more widely.
By working collaboratively with communities we aim to bring about sustainable change on an social, environmental and economic level; to do the social knitting required to create stronger and more resilient communities and to support communities to identify, mitigate and remove the barriers that prevent them from living active and connected lives.
Essex Pedal Power is an exciting programme led by Essex County Council and Active Essex to support more people to cycle by removing the barriers to participation. This post will support the delivery of the Local Delivery Pilot, based in Colchester. Essex Pedal Power allows eligible residents, including adults and children, to apply for a new FREE quality bicycle. The inclusive programme aims to make cycling accessible for everyone providing access to employment, training and educational opportunities or key local services. The project builds on the successful pilot already running in Jaywick and Clacton and is part of a wider roll out in Essex. It will distribute 725 bikes in Colchester throughout 2023-2025 and if successful, will be rolled out to further areas within Essex.
You may like to watch this introductory video which showcases the positive work of The Active Wellbeing Society: TAWS Launch October 2018 – YouTube
About the Role
Essex Pedal Power is a flagship programme led by Essex County Council and Active Essex to support more people in deprived areas to cycle by removing the main barriers to cycling. This post is part funded by the Sport England Local Delivery Pilot (LDP) for Essex. You will lead our Essex Pedal Power team in Colchester working collaboratively to maintain an overview of engagement and impact whilst seeking to maximise opportunities for partnership development. We are looking for an individual with experience of positively leading teams to deliver successful outcomes.
You will report directly to the Community Development Manager.
Main Duties
1.Manage the operational delivery and development of the Essex Pedal Power programme with a focus on collaborating with communities and partner organisations in the design and delivery to promote active citizenship and physical activity.
2.Monitor the budget to ensure outcomes are met.
3.Develop and maintain a strong delivery team made up of bike mechanic and project support staff, and a team of volunteers ensuring the team have access to development opportunities and support on a one to one and team basis.
4.Devise, understand and use asset-based community development approaches to community development and work with your team/communities to understand priorities and co-design initiatives. Ensure that delivery mitigates or removes the barriers to participation.
5.To evaluate impact and outcomes of projects to provide organisational learning and feedback for funders and stakeholders.
6.Lead on the implementation of the delivery plan in collaboration with a wide range of partners, to arrange for logistics of bike allocations and storage.
7.Administer an admin system to manage participant applications, eligibility and queries of those in the community eligible to receive a free bike.
8.Co-produce the project with the local communities and locally trusted organisations and ensure continuous engagement and communication to ensure that eligible citizens receive a good quality experience.
9.Work closely with Active Essex communications team to undertake effective communication with applicants, stakeholders, and partners. Ensure all communications and marketing aligns with the Essex Pedal Power branding guidelines.
10.To support the development of informal and formal cycling groups and clubs. Organise ongoing events to bring the recipients of bikes together and build a community cycling culture and togetherness.
11.Working closely and engage with; volunteers, citizens, partners and staff in joint design and collaborative planning. Ensure that the design and delivery of the project and future initiatives are in line with aspirations of the priority communities. Ensure all volunteers are safeguarded and supported through the use of the TAWS volunteer management system.
12.Co-ordinate frequent cycle training sessions and bike maintenance sessions for bike recipients.
13.Develop a pool of qualified freelance learn to ride instructors and Ride Leaders to deliver local training and led rides.
14.Using innovation to encourage the uptake and increase of cycling. Ensure that the outcomes of the project support collaborative outcomes with citizens and other partners.
15.Play a key role in the monitoring and evaluation plan, through collecting, analysing and sharing data (quantitative and qualitative) working with the Active Essex Evaluation Researcher for Essex Pedal Power and with TAWS Data & Insight team.
16.Ensure that all health and safety requirements are understood by staff and complied with on a consistent basis; lead and maintain the development of a risk management culture within the team to ensure that innovation and delivery is balanced with citizen safety.
17.Produce oral and written reports on engagement level, activity delivery and the development of new programmes / projects.
18.Support with recruitment of sessional staff, external instructors and volunteers to resource projects and to develop community capacity and sustainable outcomes.
19.Carry out all other duties as maybe reasonably assigned from time to time and with the level of this Job Description.
Knowledge, skills and experience
Experience of line-managing and developing teams to deliver against programme objectives and to achieve their full potential, preferably in the field of community development
2.Experience encouraging diverse communities to come together - building trust and participation.
3.Previous community engagement and development experience
4.A genuine passion for the wellbeing of others and a drive to improve the lives of individuals and communities.
5.Experience of working with a range of stakeholders with the ability to influence and persuade others.
6.Experience of working proactively, working on own initiative and as part of a team in a dynamic, fast paced and challenging environment.
7.Ability to prioritise work under pressure and adapt to new models of working.
8.Ability to work autonomously and collaboratively.
9.Ability to apply data and insight to community planning, delivery, and development.
10.Excellent organisational skills and the ability to manage your time effectively.
11.Excellent written and verbal communication, and relationship management skills with a track record of establishing and developing strong partnerships with external organisations including statutory, charity and voluntary.
12.In depth local area knowledge and connections.
13.Competent IT skills (including Microsoft Word, Excel, Outlook).
14.Able to motivate and engage participants, partners and volunteers.
15.Excellent customer services skills.
16.Experience in events creation and coordination.
17.Excellent team working ability.
18.Experience in tracking spend to a budget.
Benefits
We offer our team members a comprehensive staff benefits package to include:
- Nest Pension – 8% employer contribution - 3% employee contribution.
- Health Cash Plan – giving you discounts on everyday healthcare such as dental, optical, physio, prescriptions & more.
- Employee Assistance Programme (counselling and DRs on call 24hrs a day)
- Death in Service – x4 your salary paid to beneficiary.
- Annual Leave – 25 days FTE (increasing to 29 days with service) plus 5 wellbeing days
- Flexible working
- Hybrid working options
- Fantastic volunteering opportunities within The Active Wellbeing Society every month
Application details
When submitting your application, please submit a Cover Letter and CV addressing the experience you have had relevant to the 'Main Duties' and the 'Knowledge & Skills' sections of the advert, but as a minimum please address how you meet the following criteria which will be weighted highly in the first sift of shortlisting:
- Indepth area knowledge and connections
- Excellent relationship and communication skills
- Experience of Line Management and Budget Control
- Experience of leading and developing a team
- A passion and interest in cycling and understand the benefits that cycling/physical activity can bring (Desirable)
Due to the high numbers of applications we receive for our job vacancies, we may close application windows early, so we would encourage you to submit your application ASAP
We will provide all applicants with an outcome on your application, this will usually be within 1 week of the application window closing.
Successful applicants will be required to be DBS checked prior to starting.
Our customers come from all walks of life and so do we, in recruiting for our team we welcome the unique contributions that you can bring. The Active Wellbeing Society is committed to being an equal opportunity employer, we recruit based upon capability and all applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. At The Active Wellbeing Society, we are searching for people who share the passion for what we do with different backgrounds, perspectives and experiences, collectively making a difference.
If there is anything we can do to assist you in your application or preparations to be interviewed for one of our job vacancies, please let us know and we can ensure you have a positive and comfortable experience.
Thank you for your interest in working for The Active Wellbeing Society, we look forward to receiving your application.