Service delivery coordinator jobs

GDWG has an exciting full-time opportunity to join our team working within the casework team, with responsibility for leading our IRC welfare surgeries, volunteer training programme and educational outreach work.

We require blended working from home and from our office in Crawley with Thursday in the office and one other day a week to be agreed. This is a one-year fixed term contract. The role requires an all-rounder who is comfortable giving calm support to people in crisis, can demonstrate a high level of organisational skills in a fast-paced work environment and a passion for educating the public on the issue of immigration detention. 

KEY RESPONSIBILITIES INCLUDE:

• Managing a caseload of clients in detention
• Coordinating Detention Centre drop-ins
• Supporting on research projects
• Leading on educational outreach
• Leading on training IRC-related staff
• Supporting Advocacy and Support Volunteers
• Coordinating volunteer training
• Volunteer coordination

Skills and experience required:

Essential

• Attention to detail
• Empathy with GDWG’s values and mission and with the issues facing refugees, people seeking asylum, and those in or with experience of detention
• Ability and willingness to learn and develop in the role
• Initiative, problem-solving, and resourcefulness
• Reliability
• Ability to build strong working relationships with external contacts and volunteers
• Natural empathy and ability to build trust with those we support in detention
• Non-judgmental attitude and ability to work with clients with unconditional positive regard
• Ability to maintain effective professional boundaries with those we support
• Teamwork and self-reliance: ability to work well with others and also use initiative
• Effective time management and ability to juggle and prioritise competing demands on their time
• Understanding of issues faced by migrants with an unstable immigration status
• Experience using databases
• Experience using Microsoft Word and Excel
• Experience receiving and sending emails

Preferred

• Lived experience of detention/the asylum system or experience of work with refugees, migrants, criminal justice, or human rights
• Experience of work/volunteering in the voluntary sector
• Good understanding of mental health and complex needs
• Experience of safeguarding people with vulnerabilities

Equal Opportunities

GDWG is an equal opportunities employer committed to promoting an environment that isinclusive and free from all forms of unlawful or unfair discrimination and valuesthe diversity of its people. We actively welcome applications from people of all backgrounds including those with lived experience of detention and take every possible step to ensure that no individual will be disadvantaged. We are committed to the employment and career development of disabled people and guarantee an interview to anyone with a disability whose application demonstrates the essential requirements of the role.

About us:

CSE is a national charity based in Bristol with a clear mission: to tackle the climate emergency and end the suffering caused by cold homes. We believe in a future where everyone can live in a warm, healthy home powered by a fair and sustainable energy system - and we work with people, organisations and communities to help make that a reality. We collaborate across teams and disciplines to deliver practical change, and we’re proud of our independence, integrity and commitment to social justice.

Job description

We are looking for someone to provide key administrative support for our local and community energy projects. The post holder will help to build relationships and ensure robust administration, focussing primarily on our grant schemes and capacity building work with community organisations.

Pay and conditions

• The role is full-time (37.5 hours per week).
• The salary for the role will be £25,600 - £29,147.
• You will be entitled to 25 days paid holiday (plus statutory holidays).
• CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• To play a key role in co-ordinating our grant giving for community organisations, including having direct communications with grantees, tracking payments, monitoring delivery, and maintaining records.
• To liaise with a range of stakeholders, potentially including community groups, local authorities, town and parish councils, and neighbourhood planning groups.
• To support the planning, promotion and delivery of training sessions, workshops and events.
• To represent CSE on a range of projects, in external in-person and online meetings and events.
• To support promotion of CSE projects, activities, reports and publications to ensure effective engagement with the target audience.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:

• 5 GCSEs at grade A-C or equivalent, including English (or 4 or above).
• Providing administrative support in an organisation or project context.
• Working on more than one project or set of tasks at once, working to deadlines and being accountable for your time.
• Engaging and supporting a range of stakeholders.
• Planning and delivering effective in person and online events.
• Understanding broad themes driving the sustainable energy, fuel poverty and climate change work of CSE, and an appetite to learn and improve your understanding.
• Able to use Teams, Zoom or other online meeting platforms.
• Grant scheme delivery and grant management systems.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.

To apply, please download and complete the application form available from our CSE website and send it to our Jobs email. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification and job description.

To be considered for this role an application form must be sent to jobs @ cse .org .uk .

The closing date for applications is 12pm Monday 11 August 2025.

Interviews are expected to take place on Wednesday 10 and Thursday 11 September 2025, though this is subject to change.  

If you require any reasonable adjustments to take part in the recruitment process, please let us know and we’ll be happy to accommodate your needs.

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

The role

The Project Coordinator will be responsible for working with Cruse in partnership with SGN to support people experiencing a bereavement, with help and information to alleviate fuel poverty, enabling them to maintain a safe and warm home.

The Project Coordinator will work collaboratively across Cruse with our communications team, finance team, data team and service teams, to help extend the reach of these valuable services to bereaved people. This includes upskilling staff and volunteers with regard to fuel poverty, with training information and resources. Develop and support drop-in sessions, groups and community events. Raising awareness through communications / digital / newsletters etc and Providing monitoring reports to evaluation the services provided. 

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. 

The closing date for applications is 18th July 2025.  We reserve the right to close the advert early.

Please be advised that if you do not hear from us by 25th July 2025 unfortunately on this occasion you have not been shortlisted as interviews are to commence, week beginning 28th July 2025.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

Ready to join a dynamic team where social workers, therapists, and case managers collaborate to create a brighter future for children and families?

Does making a lasting difference in the lives of children through adoption and therapy inspire you?

See yourself playing a crucial role in helping families navigate their adoption journey?

Do you want to work in a fast-paced environment where supporting a client-centred approach is paramount?

Are you a lifelong learner who thrives in a dynamic environment with opportunities for continuous growth?

Look no further!

Family Futures is actively seeking an Assessment & Therapy Service Coordinator who aligns with our ethos and ambition to provide high quality therapeutic support for children who have experienced developmental trauma and have attachment difficulties.

About Family Futures

Family Futures is a not for profit, independent adoption agency and therapy centre in London, rated ‘Outstanding’ by Ofsted in 2022 for the fourth consecutive time. We have a reputation for innovation and offer a high-quality service - an integrated multi-disciplinary, assessment, treatment and family-finding service for children who are traumatised or have attachment difficulties.

We also have our Wellbeing Hub which offers evidence-based, one-to-one therapy for children, young people, and families to improve their mental health, relationships, physical health, and engagement at school. New members of the team will be involved in contributing to the development and delivery of this service.

The role

You will be part of a small team that works collaboratively towards making a huge impact on the lives of the children and families we work with. We look for people who want to be part of a service that is innovative, creative and constantly striving to do better.

We are seeking a highly organised and proactive Administrative Coordinator to support our Assessment and Therapy Service. This vital role ensures smooth operations by managing scheduling, case tracking, document management, and communication with families and professionals. You will be a key point of contact for up to 30 active cases and work closely with internal teams and external agencies to facilitate high-quality service delivery.

You will be involved in the development of the service and your views, and insights are encouraged.

· Schedule and coordinate internal meetings and therapy consultations

· Provide administrative support for allocated assessment and therapy cases

· Maintain and update electronic records (Charms, SharePoint)

· Proofread, format, and distribute clinical reports and correspondence

· Liaise with families, therapists, Local Authorities, and partner agencies

· Assist with service costing, funding proposals, and contract tracking

· Assist in service evaluations, complaints management, and internal reporting

You will have regular informal guidance and formal supervision on a monthly basis. You will be part of the wider service of Family Futures and attend monthly Team Days to learn, share and develop the service and your practice.

We are looking for an individual who is:

• Motivated to work with families and derive satisfaction from seeing the development of adopters
• Not fazed by complex needs, challenges, and adversity
• Embraces a parent-positive and child friendly approach
• Able to work in a small team and be a team player
• Wants to develop their knowledge base and interest in multi-disciplinary working through a therapeutic lens.
• Thrives in a collaborative and integrated team environment.

What we offer

Benefits of joining Family Futures

· High-quality supervision and professional development training.

· We run regular Learning Forums to support and learn from each other

· An empowering and encouraging environment

· A nurturing environment for staff to work, including a weekly self-care session.

We believe that embracing different perspectives enriches our agency's culture and strengthens our ability to serve the children and families we work with. Therefore, we welcome applications from candidates from a wide range of lived experience and are actively recruiting people from the global majority. By ‘global majority’, we mean Black African, Black Caribbean, Asian and dual heritage communities.

We are an equal opportunities employer and committed to creating an inclusive and diverse workforce. We encourage applications from suitably qualified applicants regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Family Futures is committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment. The organisation follows safer recruitment practices to protect children and adults at risk of harm and will require the successful applicant to undertake an enhanced DBS disclosure.

Family Futures is a menopause friendly employer.

Please contact us to request an application pack. The deadline for applications is Friday 1st August 2025 with interviews taking place on the 5th August. 2025.

Salary: £ Salary: £26,000 - £28,500 per annum

This is a full-time permanent position – 37.5 hours per week

Job Title: Member Services and Allocations Coordinator

Location: Nottingham, NG7

Hours: Part Time, 20 hours per week across 5 days

Salary: £13411.20 per annum

About FareShare Midlands

FareShare Midlands is the region’s largest food redistribution charity, tackling inequality, transforming lives and ensuring no good food goes to waste. We rescue surplus food and redistribute it to 650 local charities and community organisations, feeding 60,000 people every week. We also invest in communities, providing education, training and volunteering opportunities, helping over 700 individuals to date to build a better future. Together, we’re fighting hunger, reducing food waste and creating opportunities across the Midlands. Learn more here or read our latest Annual Report Snapshot here.

The Role

To provide efficient, focused and professional customer service and administration support for FareShare Midlands.  In addition, this role will be a key member of the regional centre team working closely with the Regional Operations Manager, other departments such as operations, development, fundraising and marketing in order to raise the charity’s profile and attract support. You will work towards, and achieve, best-in-class warehouse & food co-ordination as part of the warehouse and operations team in Fareshare Midlands. As a team you will ensure that food is allocated in a safe, timely and accurate way to optimise the service provided from your depot to our community.

This role will suit someone who has a passion for our values and supports our vision.  Someone who wants to make a real difference and work for one of the most progressive and ambitious charities in the UK.

Key Responsibilities

• Contacting and liaising with members as appropriate in relation to food orders and processing using online stock system
• Manage the allocations process to ensure all allocations are completed accurately and timely … working with the Regional Ops manager and Warehouse Manager to ensure sufficient trained resource is available to complete allocation
• Adjusting existing membership - weights / frequency / day changes / fulfilments. To do this you will:

1. Understand how memberships and charging structures work
2. Monitor inbox for membership change emails
3. Liaise with member and discuss costs incurred/saved
4. Liaise with Regional Operations Manager on scheduling/capacity.
5. Update pipeline, calendar & schedule with member changes when a new member is scheduled
6. Update Gladys with information and fees
7. Confirm with member via email about any changes made

• Manage delivery schedules to ensure our members receive the food they need when they need it, aligning this with the resources available in the operations team
• Dealing with telephone and email enquiries effectively and with high standards of customer service
• Developing and maintaining good relationships with members, team-mates and volunteers in particular with the Warehouse Manager who will be a direct lead for day-to-day support and guidance
• Undertake other duties appropriate to the nature of the post as stipulated by your line manager.
• To work in accordance with our Customer Services Charter and to communicate this to relevant parties
• Help deliver excellent customer service to our groups & Holiday programmes within the Midlands, ensuring that we work closely with funders and groups to deliver good quality food to all our projects.

Common/Shared Responsibilities

• Undertake Staff Induction Programme as devised, and assist, as requested, in the induction and training of new staff, trainees and volunteers.
• Participate in staff meetings, team meetings, supervision meetings, appraisals, training, team development sessions, working groups and other meetings as required.
• Be mindful of and adhere to FareShare Midlands Values and Behaviours framework in everyday activities and interactions with others.
• Share responsibility for good Health and Safety practices, reporting any concerns to line management.
• Take shared responsibility for training and development, reviewing development needs and plans at Supervisions and Appraisals, including keeping up to date with best practice and training methods.
• Ensure effective use of FareShare Midlands systems, processes and procedures as relevant to each role.
• Build and maintain effective relationships with colleagues including working collaboratively across FareShare Midlands.
• Encourage and promote equality, diversity and inclusion inside and outside of Fareshare Midlands and in day to day activities and interactions, reporting any concerns to line management. 
• Be a responsible ambassador and representative of FareShare Midlands

Person Specification

Skills & Experience

• Able to demonstrate an understanding of and interest in the work of FareShare
• Strong leadership skills – the right person will be asked to step-up in the absence of the Regional Ops Manager to work with the warehouse & development teams
• Excellent team player willing to work across multiple departments – to be able to be diverse and demonstrate a clear understanding of the importance of team working
• Strong planning and organising skills
• Good level of Maths and competence in IT, including Word, Excel & Outlook.
• Good communication skills, including a good telephone manner, with experience of customer / member service support would be an advantage
• Ability to multi-task, prioritise and manage time effectively, with flexible working including weekends when required

How to Apply

To apply, please submit:

• A supporting statement demonstrating your suitability for the role and explaining your interest in FareShare Midlands.
• Your CV.

We continue to strive to ensure that the profile of our staff and volunteers reflects the diverse communities we serve across the Midlands. As such we encourage and welcome applications from all our communities. We particularly welcome applications from people from ethnically diverse backgrounds as they are currently under-represented within FareShare Midlands. 

“Right to Work” in the UK status is required.

We will be actively interviewing candidates as they apply

The Learning Coordinator role is varied and interesting, combining design and delivery of new and inspiring courses with support of the day to day running of the learning programme.

Our ideal person will be an outstanding teacher who believes in learning as a vehicle for change.  They will be patient, kind, creative and inclusive with an aspirational approach to support people to build their self-worth and make progress.

A core part of this role is designing and delivering new and inspiring courses and activities in keeping with the needs and interests of members and key themes including wellbeing, culture, and citizenship.  You will support the day to day running and quality assurance of the learning programme and capture impact for members.

We deeply value diversity, lived experience and what those can bring to the team, and we welcome applications from people who have faced the disadvantages our members experience in their lives.

To apply for this role click 'redirect to recruiter' and download the application pack and application form from our website. The deadline is Monday 21 July at 9am.

Support. Without Judgment.

At Prisoners Abroad, we support British citizens imprisoned overseas, their families at home, and people returning to the UK after prison. We are a small but powerful charity, providing life-saving support through some of the most isolating and traumatic experiences imaginable.

Following a recent team restructure aimed at strengthening the sustainability and impact of our services, this role has been designed to support the friendly, caring Prisoner & Family Support team with the delivery of information, advice, learning and wellbeing support to people in prison and support to their families throughout the time of imprisonment.

You’ll need to be a strong communicator, confident in writing and on the phone, and comfortable working with sensitive information. Good organisation, attention to detail and the ability to stay calm under pressure are key. An interest in human rights, criminal justice or working with vulnerable people is welcome, as is a flexible and proactive attitude.

This is a rewarding role in a friendly, committed team. You’ll have the chance to make a real difference in the lives of people facing extreme isolation and be part of a charity with a strong reputation for dignity, compassion and non-judgemental support.

To apply, click on the Redirect to Recruiter button below to go to our website and download the job pack, which contains the job description, person specification and link to application form.

The deadline for applications is Monday 28th July at 10am; however, we will be reviewing applications as we receive them, so please apply when you are ready and you may be contacted about your application before the closing date. To ensure inclusivity, all applications received up to the closing date will be considered equally.

Interviews are scheduled for Tuesday 5th August. If you are unable to attend on this date, please inform us in your application and we will endeavour to accommodate shortlisted candidates’ availability where possible.

Schools and Programme Coordinator / Senior Coordinator – (London and North Kent)

Salary: Coordinator/Senior Coordinator £27,500 - £33K depending on experience. (Salaries over £28k reserved for more senior/experienced candidates only).

Contract: Full time permanent contract

Location: Main Office - London Scottish House, 95 Horseferry Rd, London SW1P 2DX.

We are seeking Coordinators to work in London and North Kent

Reporting to: Programme Hub Manager

About the Role:

We are seeking to expand our committed team of Programme Coordinators and Senior Coordinators who work directly with young people, supporting them to discover and achieve their best next step on their route to a successful career.

Our Coordinators work with young people studying in schools and colleges as well as young people who are currently unemployed or not in any form of training. Working closely with Careers Leads, Pastoral Support Workers and Referral Partners this role requires excellent relationship management skills to build trusted relationships with key stakeholders and young people as well as local construction and built environment employers who are fundamental to the successful delivery of inspiring world of work programmes.

About You

What we’re looking for in our new Coordinators(s) includes:

· Ideally educated to Level 3 (BTEC, A- Level, etc) or equivalent experience.

· Enthusiastic about connecting young people to opportunities, particularly those facing significant barriers to work.

· Have a ‘can-do’ attitude, as a small charity you will be expected to get involved in a variety of our programmes and activities – including development of our programmes and processes

· Be able to work within established programme structures, but still be responsive to the individual needs of employers and young people  

· IT literate and digitally savvy

· Ability to communicate professionally with a range of people including young people, schools, funders, universities, industry representatives, training providers and community organisations.

· A willingness to learn about career opportunities offered by the modern construction and wider built environment sector.

· We would expect Senior Coordinator to be experienced practitioners who can take responsibility for a significant area of work, proactively driving good practice across organisation and demonstrating a constructive and solutions-focussed leadership

Make a big impact with a dynamic small charity transforming young people’s lives London.

Construction Youth Trust is an ambitious and innovative charity whose mission to inspire and enable young people to overcome barriers and achieve their full career potential. Social mobility is at the heart of our work, and we prioritise working with young people from low-income backgrounds and those who are facing significant barriers to employment.

We help young people recognise their potential, develop their confidence and skills and discover career opportunities never previously presented to them. Through our long-standing partnerships with employers in the construction and built environment sector (over 200+ across London), we connect young people to relatable role models, world of work experiences and ultimately rewarding jobs and apprenticeships. The built environment is at the forefront of the drive towards achieving net zero and future economic growth, offering young people substantial opportunity for career progression.

The Construction Youth Trust team works in a fast-paced environment, so we’re looking for someone who is well-organised, detail-oriented and will be proactive in finding effective solutions. You should have excellent communication skills, the ability to build relationships and a willingness to learn.

At the Trust, we are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We are looking for candidates who share our dedication to this commitment. All roles involve safer recruitment practices therefore an Enhanced Disclosure with Barred List check from the Disclosure and Barring Service (DBS) will be carried out.

We strongly believe that a diverse and inclusive team is vital to our work. We are especially interested in hearing from individuals from a minority ethnic background and/or those with a lived experience of the young people we support.

What we offer:

You’ll be eligible for many of our benefits including:

· 25 days annual leave per year, plus an additional “Day for You”, (pro rata for part-time or any period less than 1 year) which increases by a day each year after 2 years’ service up to a maximum annual leave entitlement of 30 days per year

· Opportunity to take a 6-week sabbatical after 3 years of service

· The Trust’s contributory pension scheme after three months – The charity will match your employee contribution up to 7%

· All travel expenses covered over and above your regular commute to and from work. Any extra travel for work purposes will be reimbursed.

· Access to Workplace Options EAP (a provider of employee support services)

· Opportunity to Work from Home

· Opportunity to take part in the wider team’s wellbeing and social activities

· A supportive Training and Development policy which encourages colleagues to develop as professionals and achieve relevant qualifications (e.g. CIOF’s Certificate in Fundraising).

How to Apply

If you are passionate about improving the life chances of young people, especially those facing disadvantage and exclusion, we'd love to hear from you! Please complete the application form and include a supporting statement (max. 500 words) explaining why you're interested in this role and how you meet the person specification.

Previous applicants need not apply.

Closing date: 25th July 2025. However, we reserve the right to close recruitment for these roles ahead of the deadline once we reach a suitable number of applications. We may also interview candidates as we receive suitable applications and close the application deadline earlier if a successful candidate is found.

A second interview may also be required.

You can access the Application Form, Job Description and Person Specification for this role using the linked document on this site.

Job Title: Member Services and Allocations Coordinator

Location: South Wigston, Leicester, LE18 4TP

Hours: Part Time, 20 hours per week across 5 days

Salary: £13411.20 per annum

About FareShare Midlands

FareShare Midlands is the region’s largest food redistribution charity, tackling inequality, transforming lives and ensuring no good food goes to waste. We rescue surplus food and redistribute it to 650 local charities and community organisations, feeding 60,000 people every week. We also invest in communities, providing education, training and volunteering opportunities, helping over 700 individuals to date to build a better future. Together, we’re fighting hunger, reducing food waste and creating opportunities across the Midlands. Learn more here or read our latest Annual Report Snapshot here.

The Role

To provide efficient, focused and professional customer service and administration support for FareShare Midlands.  In addition, this role will be a key member of the regional centre team working closely with the Regional Operations Manager, other departments such as operations, development, fundraising and marketing in order to raise the charity’s profile and attract support. You will work towards, and achieve, best-in-class warehouse & food co-ordination as part of the warehouse and operations team in Fareshare Midlands. As a team you will ensure that food is allocated in a safe, timely and accurate way to optimise the service provided from your depot to our community.

This role will suit someone who has a passion for our values and supports our vision.  Someone who wants to make a real difference and work for one of the most progressive and ambitious charities in the UK.

Key Responsibilities

• Contacting and liaising with members as appropriate in relation to food orders and processing using online stock system
• Manage the allocations process to ensure all allocations are completed accurately and timely … working with the Regional Ops manager and Warehouse Manager to ensure sufficient trained resource is available to complete allocation
• Adjusting existing membership - weights / frequency / day changes / fulfilments. To do this you will:

1. Understand how memberships and charging structures work
2. Monitor inbox for membership change emails
3. Liaise with member and discuss costs incurred/saved
4. Liaise with Regional Operations Manager on scheduling/capacity.
5. Update pipeline, calendar & schedule with member changes when a new member is scheduled
6. Update Gladys with information and fees
7. Confirm with member via email about any changes made

• Manage delivery schedules to ensure our members receive the food they need when they need it, aligning this with the resources available in the operations team
• Dealing with telephone and email enquiries effectively and with high standards of customer service
• Developing and maintaining good relationships with members, team-mates and volunteers in particular with the Warehouse Manager who will be a direct lead for day-to-day support and guidance
• Undertake other duties appropriate to the nature of the post as stipulated by your line manager.
• To work in accordance with our Customer Services Charter and to communicate this to relevant parties
• Help deliver excellent customer service to our groups & Holiday programmes within the Midlands, ensuring that we work closely with funders and groups to deliver good quality food to all our projects.

Common/Shared Responsibilities

• Undertake Staff Induction Programme as devised, and assist, as requested, in the induction and training of new staff, trainees and volunteers.
• Participate in staff meetings, team meetings, supervision meetings, appraisals, training, team development sessions, working groups and other meetings as required.
• Be mindful of and adhere to FareShare Midlands Values and Behaviours framework in everyday activities and interactions with others.
• Share responsibility for good Health and Safety practices, reporting any concerns to line management.
• Take shared responsibility for training and development, reviewing development needs and plans at Supervisions and Appraisals, including keeping up to date with best practice and training methods.
• Ensure effective use of FareShare Midlands systems, processes and procedures as relevant to each role.
• Build and maintain effective relationships with colleagues including working collaboratively across FareShare Midlands.
• Encourage and promote equality, diversity and inclusion inside and outside of Fareshare Midlands and in day to day activities and interactions, reporting any concerns to line management.
• Be a responsible ambassador and representative of FareShare Midlands

Person Specification

 Skills & Experience

•  Able to demonstrate an understanding of and interest in the work of FareShare Midlands
• Strong leadership skills – the right person will be asked to step-up in the absence of the Regional Ops Manager to work with the warehouse & development teams
• Excellent team player willing to work across multiple departments – to be able to be diverse and demonstrate a clear understanding of the importance of team working
• Strong planning and organising skills
• Good level of Maths and competence in IT, including Word, Excel & Outlook.
• Good communication skills, including a good telephone manner, with experience of customer / member service support would be an advantage
• Ability to multi-task, prioritise and manage time effectively, with flexible working including weekends when required

How to Apply

 To apply, please submit:

• A supporting statement demonstrating your suitability for the role and explaining your interest in FareShare Midlands.

We continue to strive to ensure that the profile of our staff and volunteers reflects the diverse communities we serve across the Midlands. As such we encourage and welcome applications from all our communities. We particularly welcome applications from people from ethnically diverse backgrounds as they are currently under-represented within FareShare Midlands. 

“Right to Work” in the UK status is required.

We will be actively interviewing candidates as they apply

About the role:

When a family member sustains a spinal cord injury it is a life changing experience for the whole family. They can feel very isolated and that no one understands what they’re going through.

Back Up’s Family Support Service is there to help. We enable a wide range of family members of all ages whose loved one is affected by spinal cord injury (SCI) to improve their wellbeing, build a support network and transform their lives through Back Up’s services. 

The Family Support Coordinator will assist in supporting family members on an individual basis as well as in group settings as appropriate, together with providing support in the process of identifying, recruiting and training new family support volunteers.

A Family Support Coordinator will be comfortable and efficient with data management and GDPR compliance.

Lived experience of having a relative with SCI is essential, together with sharing our commitment to transform the lives of everyone affected by spinal cord injury.

For full details please see our role description.

About us:

At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.

Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.

At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal cord injuries.

In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.c

About the role:

When a family member sustains a spinal cord injury it is a life changing experience for the whole family. They can feel very isolated and that no one understands what they’re going through.

Back Up’s Family Support Service is there to help. We enable a wide range of family members of all ages whose loved one is affected by spinal cord injury (SCI) to improve their wellbeing, build a support network and transform their lives through Back Up’s services. 

The Family Support Coordinator will assist in supporting family members on an individual basis as well as in group settings as appropriate, together with providing support in the process of identifying, recruiting and training new family support volunteers.

A Family Support Coordinator will be comfortable and efficient with data management and GDPR compliance.

Lived experience of having a relative with SCI is essential, together with sharing our commitment to transform the lives of everyone affected by spinal cord injury.

For full details please see our role description.

About us:

At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.

Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.

At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal cord injuries.

In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.

About the role:

When a family member sustains a spinal cord injury it is a life changing experience for the whole family. They can feel very isolated and that no one understands what they’re going through.

Back Up’s Family Support Service is there to help. We enable a wide range of family members of all ages whose loved one is affected by spinal cord injury (SCI) to improve their wellbeing, build a support network and transform their lives through Back Up’s services. 

The Family Support Coordinator will assist in supporting family members on an individual basis as well as in group settings as appropriate, together with providing support in the process of identifying, recruiting and training new family support volunteers.

A Family Support Coordinator will be comfortable and efficient with data management and GDPR compliance.

Lived experience of having a relative with SCI is essential, together with sharing our commitment to transform the lives of everyone affected by spinal cord injury.

For full details please see our role description.

About us:

At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.

Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.

At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal cord injuries.

In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.

About SafeLives

We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.    

Last year alone, 14,000 professionals received our training. Over 80,000 adults at risk of serious harm or murder and more than 100,000 children received support through dedicated multi-agency support designed by us and delivered with partners. In the last six years, over 4,000 perpetrators have been challenged and supported to change by interventions we created with partners, and that’s just the start. 

Together we can end domestic abuse. Forever. For everyone.

About the role

​As a Training Coordinator for SafeLives, you will provide effective and efficient co-ordination of resources and support for the Training team, commissioners and learners across all SafeLives’ training programmes.

Duties include:

• Respond to learner, commissioner and partner emails in a timely way and manage your inbox efficiently
• Serve as the first point of contact by answering and managing daily phone communications, including calls from the public
• Manage financial tasks such as invoicing, checking credit card payments, and verifying incoming invoices (weekly)
• Schedule associates for training delivery and book the travel, accommodation and Zoom / Teams meetings
• Process course applications, waiting lists and subsidies using Arlo (online bookings software)
• Send all necessary course information and updates to learners, colleagues and associates both digitally and physically
• Be available to support trainers and learners on the day of training and resolve any issues
• Provide tailored support for learners with additional needs
• Create Microsoft Forms feedback forms and evaluation reports
• Work flexibly with the team to resolve problems and cover workloads as appropriate
• Update Outlook calendars and spreadsheets (for delivery, accruals, impact measures, expenses)
• Save documents to SharePoint
• Work with finance to track payments
• Update the WordPress website
• Track learners’ accreditation progress (course applications, worksheet submissions, plagiarism checks, accreditation with OCN)
• Manage resources on Moodle & Turnitin
• Support learners with registrations, logins, grades, certificates, and extensions
• Engage in a constructive and effective way with all survivors of abuse, through calls to the office, Pioneer interaction, with colleagues and any other interaction we have in our day-to- day work
• Undertake any other duties as may reasonably be required

Hours: Full-time, 37.5 hours per week.

Contract: Fixed-term contract for 12 months.

Location: Hybrid working/Bristol office minimum of one day per week.

Benefits

• 34 days' holiday incl. public holidays
• Flexible working e.g. compressed hours
• Cycle to work scheme
• Eye care vouchers
• Pension scheme with 4% employer contribution
• Childcare vouchers
• Employee assistance programme
• Clinical supervision
• Holiday purchase scheme to buy up to an additional 5 days
• Enhanced family leave policies
• Enhanced sick pay
• Professional development fund
• Individual learning budget
• Restorative practice training
• Time off in lieu 

If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter and CV.

Closing date: 9am on 21st July 2025.

SafeLives reserves the right to close campaigns early if we receive a high volume of applications. To ensure your application is considered, we encourage you to apply as soon as possible, as no further applications will be accepted once the recruitment campaign has closed. 

SafeLives is a committed provider of equal opportunities for all; please see our job description for full details.

No agencies, please.

We are looking for a highly motivated individual who has a commitment to supporting empowerment through casework. The successful candidate will have excellent interpersonal and communication skills, including cultural sensitivity and the ability to quickly build positive relationships and safely manage risk. You will work well as part of a small team, often under pressure and hold strong personal commitments to values of empowerment, respect and (striving for) social justice.

With the support of the CSS team, you will have responsibility for the coordination of casework support for all clients, and have an allocated caseload of clients with varying levels of support needs.

You will be supervising and supporting volunteers and the Caseworkers during two casework sessions a week. In addition, you will be working closely with the CSM to develop and transition our Casework service to an allocated caseworker model.

Flexible working hours will be considered around essential service delivery and meeting times.

This is a frontline role; the post holder must be able to work in the office with clients on a one-to-one basis. A flexible and solutions-focused attitude is needed, as the service adapts to clients needs.

Casework Service at ASSIST Sheffield

ASSIST Sheffield offers holistic support to over 50 people at a time that live in Sheffield and South Yorkshire and who have been refused asylum in the UK.  Our casework forms part of the wrap-around support we offer to our clients and is intended to complement our other services such as accommodation and limited financial support and is in line with ASSIST’s vision ‘for all people seeking asylum in Sheffield to live life with dignity and hope for the future’.

ASSIST is always seeking to develop better ways of working with clients, to get the best possible outcomes for their future. At the heart of this is our 3-stage journey of tailored support and guidance for clients throughout their time at ASSIST which has been co-designed by our service users: 

Stabilising - by providing short-term initial accommodation and financial payments, people experience safety and reduced risks around homelessness and poverty;

Planning for the future - through legal referrals, advice, signposting and long-term accommodation, people build resilience and confidence and see improvements in health and wellbeing;

Moving On - through providing support to re-engage with the asylum system and build social networks, people develop their knowledge, understanding and skills and thrive in the local community.

The Casework Coordinator role is key to enabling this transition to occur without compromising on client care.

We are a friendly and supportive team and service; working to do our bit to counter the hostile environment. Our Casework service embodies values of empowerment, respect and (striving for) social justice.

We want clients to be able to access casework support in order to address issues in a timely, supportive, informative and friendly manner.  Our focus is on connecting people to opportunities, knowledge and services so they are able to access these and resolve their issues as independently as possible. If people need support to access their rights and entitlements, we will be alongside them to advocate to the best of our ability, for the best outcome.

We operate casework sessions twice a week and we have direct contact with all ASSIST clients via our monthly Welfare Sessions; in which money, essential provisions and more light-touch casework support (issues that can be progressed within 15 minutes) are available to every client. 

BENEFITS

• Regular formal supervisions, appraisals, weekly support from CSM and Accommodation Manager in Client Care meetings

• Monthly staff team meetings, Wellbeing staff room, and monthly external therapeutic supervision to support your wellbeing as frontline worker

• Involvement in service development meetings

• Access to internal and external training and resources to support you in your role and professional development goals

• Access to a Healthcare Cash Plan and Employee Assistance Programme

• 6% Employer contribution to our workplace pension scheme

• Cycle to Work scheme

Further Information

ASSIST Sheffield is not accredited with the Office of the Immigration Services Commissioner (OISC) and therefore does not provide asylum or immigration advice.

Application Packs are available to download from our website.

Please be aware that we will not accept CVs.

Deadline and Interviews  - ASSIST will be operating a rolling recruitment for this post. Applications will be assessed as they are submitted and interviews offered to candidates who are determined to fulfill the essential criteria for the post.

Please be aware that we may ask candidates to attend a second interview date if the panel believes that more information would be beneficial to reaching a decision.

We strongly encourage applications from people with lived experience of the asylum system or forced migration. ASSIST is committed to equity and inclusion and welcomes applicants from all backgrounds.

An offer of employment is subject to a satisfactory Disclosure and Barring Service (DBS) check.

ASSIST Sheffield is a Charitable Incorporated Organisation, no: 1154862.