Service delivery lead jobs in Birmingham
You will play a key role in leading the day–to–day delivery of the service, providing effective management and leadership to a team of Early Help support workers and Early Help Development Workers. As the Service Manager, you will be required to work in partnership with the Operational Manager to support the strategic development of the integrated service offer for children and families living in the West of Birmingham. You will be required to work closely with a wide range of stakeholders and actively engage in local and district meetings and with Birmingham Childrens Trust. As the Service Manager, you will be working as a part of a management team and be accountable for the quality standards in the service, building and sustaining professional relationships with all stakeholders.You will play a key role in leading the day–to–day delivery of the service, providing effective management and leadership to a team of Early Help support workers and Early Help Development Workers. As the Service Manager, you will be required to work in partnership with the Operational Manager to support the strategic development of the integrated service offer for children and families living in the West of Birmingham. You will be required to work closely with a wide range of stakeholders and actively engage in local and district meetings and with Birmingham Childrens Trust. As the Service Manager, you will be working as a part of a management team and be accountable for the quality standards in the service, building and sustaining professional relationships with all stakeholders.
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.



The client requests no contact from agencies or media sales.
About This Job
Are you passionate about shaping modern digital platforms and delivering secure and reliable services at scale? As the M365 Engineering Lead within Cadet Digital Services, you will play a central role in designing, developing and improving the CadetNET Microsoft 365 environment that supports tens of thousands of cadets and volunteers across the United Kingdom.
You will lead the M365 Squad and guide the technical direction of the CadetNET platform, ensuring it remains secure, governed correctly and aligned with Defence and public sector standards. You will work closely with the Product Owner to plan roadmaps, manage migration activity and support the onboarding of multiple cadet organisations into a single shared platform.
In this role you will oversee identity, security, compliance, collaboration tools and core platform services including Exchange Online, SharePoint Online, OneDrive, Teams, Entra ID and Intune. You will shape architectural decisions, set engineering standards and provide day to day leadership to engineers and administrators who maintain the tenancy.
If you enjoy leading technical teams, solving complex challenges and delivering a robust cloud platform that enables real collaboration, this role offers an exciting opportunity to influence the future of digital services across the Cadet Forces.
Responsibilities
· Lead the technical delivery of the CadetNET Microsoft 365 tenancy across its full lifecycle.
· Develop the CadetNET platform strategy in line with CDS product strategy.
· Provide day-to-day leadership for the M365 Squad, setting priorities.
· Oversee the architecture of the CadetNET tenancy, including identity, security, networking, governance, and compliance.
· Work closely with the Product Owner to shape roadmaps, migration plans, and phased onboarding of cadet forces and user cohorts.
· Lead technical decision-making on tenant configuration, identity models, device management, security tooling, and information protection.
· Ensure compliance with MOD standards for security, accreditation, data protection, and Secure by Design.
· Establish and maintain platform standards for configuration, automation, documentation, and operational support.
· Oversee tenant configuration, user onboarding, domain management, and service configuration for Exchange Online, SharePoint Online, OneDrive, Teams, Entra ID, and Intune.
· Represent the M365 platform in wider CDS technical, security, and architecture forums.
Please refer to the attached Job Description for further information.
Our charity
ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.
We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.
We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.
Who we are
You will enjoy being part of our small team who work very happily together. By joining ACCT UK you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.
What we can offer you
In addition to your salary, we offer all staff:
- Flexible working arrangements (you agree a working pattern with your line manager).
- Personal Accident Insurance, including loss of earnings cover and death benefit.
- 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).
- A contributory pension scheme (you contribute at least 5% and we will contribute 10%).
- Good leave allowances (which are offered pro-rata for part time staff):
- 20 days annual leave plus Bank Holidays.
- Additional privilege leave, on set days each year, such as between Christmas and New Year.
- An additional five days of volunteering leave.
- Support for qualifications and personal development.
- Employee Assistance Programme.
- Season ticket loan.
- Railcard (if you are eligible)
- A caring and supportive team environment.
How to apply
Please send a covering letter that details how you meet the requirements of the job description along with a CV by 2359 hrs on Friday 20th March 2026.
Interviews will be held in person during the week commencing Monday 13th April 2026.
While AI tools can be beneficial, we value the personal touch and authenticity in job applications. We encourage you to highlight your unique experience, knowledge, skills, and abilities, ensuring all information is accurate. Please use AI tools responsibly and with integrity throughout the application and selection process.
Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo both a Disclosure and Barring Service check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.
Army Cadet Charitable Trust (ACCT) UK aims to give all young people the opportunity to develop and achieve through Army Cadets activities.



The client requests no contact from agencies or media sales.
About This Job
Are you an experienced mobile engineer who enjoys creating high quality applications that make a real difference to users? As the Mobile Application Engineering Lead within Cadet Digital Services, you will guide the technical delivery of our mobile platforms and ensure they remain secure, reliable and aligned with the needs of the cadet community.
You will work closely with our established Oracle APEX multi-disciplinary team, bringing your mobile expertise into a collaborative environment that already supports several digital services. Our current mobile applications are delivered as progressive web applications, and you will play a central role in shaping their future development. This may involve enhancing them within the progressive web application space or guiding their evolution into fully native mobile apps.
In this role you will lead the App Squad through the full development lifecycle, including design, build, testing, release and ongoing improvement. You will shape mobile architecture, set engineering standards and make important technical decisions. You will also work closely with the Product Owner and the Solutions Architect to transform user needs into high quality mobile services that support cadet activity across the United Kingdom.
If you enjoy leading teams, solving complex technical challenges and delivering secure and scalable applications, this role offers an exciting opportunity to influence the future of mobile technology across the Cadet Forces.
Responsibilities
· Lead the technical delivery of CDS mobile applications across their full lifecycle: design, build, test, release, and continuous improvement.
· Own and develop the mobile application strategy in line with CDS product strategy.
· Provide day-to-day leadership for the App Squad, setting priorities and standards.
· Design and oversee mobile application architecture, ensuring security, performance, scalability, and maintainability.
· Work closely with the Product Owner to shape roadmaps, refine requirements, and plan delivery.
· Lead technical decision-making on frameworks, tooling, integration patterns, and deployment approaches for mobile services.
· Ensure compliance with MOD standards for security, accessibility, data protection, and Secure by Design.
· Establish and maintain coding standards, review practices, and quality gates for mobile development.
· Represent the mobile platform in wider CDS technical and architectural forums.
Please refer to the attached Job Description for further information.
Our charity
ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.
We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.
We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.
Who we are
You will enjoy being part of our small team who work very happily together. By joining ACCT UK you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.
What we can offer you
In addition to your salary, we offer all staff:
· Flexible working arrangements (you agree a working pattern with your line manager).
· Personal Accident Insurance, including loss of earnings cover and death benefit.
· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).
· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).
· Good leave allowances (which are offered pro-rata for part time staff):
o 20 days annual leave plus Bank Holidays.
o Additional privilege leave, on set days each year, such as between Christmas and New Year.
o An additional five days of volunteering leave.
· Support for qualifications and personal development.
· Employee Assistance Programme.
· Season ticket loan.
· Railcard (if you are eligible)
· A caring and supportive team environment.
How to apply
Please send a covering letter that details how you meet the requirements of the job description along with a CV by 2359 hrs on Friday 20th March 2026.
Interviews will be held in person during the week commencing Monday 13th April 2026.
While AI tools can be beneficial, we value the personal touch and authenticity in job applications. We encourage you to highlight your unique experience, knowledge, skills, and abilities, ensuring all information is accurate. Please use AI tools responsibly and with integrity throughout the application and selection process.
Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo both a Disclosure and Barring Service check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.
Army Cadet Charitable Trust (ACCT) UK aims to give all young people the opportunity to develop and achieve through Army Cadets activities.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Full time (flexible working options available)
Homebased – UK
Closing Date: 4 March 2026
Ref 7303
Save the Children UK has an exciting opportunity for a strategic, people-driven fundraising leader to join us as Supporter Led Fundraising Lead, where you will shape and grow our supporter-led fundraising portfolio, inspiring communities across the UK and beyond to raise vital unrestricted income for children.
Working within the Community Fundraising & Engagement team, you will lead the development of impactful fundraising experiences — from iconic challenge events to innovative supporter-led initiatives — ensuring supporters feel valued, motivated and connected to our mission.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the role
As Supporter Led Fundraising Lead, you will be responsible for delivering impact through the strategic development and management of supporter-led fundraising income streams, including UK and international challenge events, committed fundraisers and individual fundraising initiatives.
This is a key leadership role within the Community Fundraising & Engagement team, suited to someone already operating at manager level who is ready to step into a senior leadership position. You will lead and coach a multidisciplinary team, working closely with colleagues across fundraising, marketing, data and communications to maximise income, engagement and lifetime value.
You will play a critical part in growing unrestricted income, strengthening supporter relationships and positioning Save the Children at the heart of local communities across the UK.
Importantly, this role offers real autonomy: there is no single blueprint for success. You will have the opportunity to shape and evolve supporter-led income streams, bring fresh thinking to challenge events and community fundraising, and put your own stamp on how we grow this portfolio.
In this role, you will:
• Lead the supporter-led fundraising squad, setting strategy and overseeing the planning and delivery of a portfolio of UK and international challenge events.
• Deliver ambitious fundraising targets by securing flexible income through high-quality events, stewardship and supporter experiences aligned to organisational impact goals.
• Identify and develop new supporter-led fundraising propositions to grow income, increase retention and build brand awareness across communities.
• Influence and collaborate with marketing, data and stakeholder teams to unlock new pipelines and opportunities for growth.
• Champion exceptional stewardship, equipping teams with the tools, insight and resources needed to build strong, lasting supporter relationships.
• Hold accountability for budgets, performance reporting, compliance, safeguarding, and health and safety across the supporter-led fundraising portfolio.
About you
To be successful, it is important that you are a strategic and collaborative fundraising leader who can inspire teams and supporters alike.
You will bring:
• Demonstrable experience working directly on challenge events, with a strong understanding of how to design, deliver and grow successful event-led income streams.
• Experience within a community fundraising team, with insight into how to mobilise and engage supporters at a local level.
• Proven experience leading and developing teams to deliver income growth and strong supporter engagement — and the readiness to step from manager level into a senior leadership role.
• Strong commercial and financial acumen, with experience managing budgets and driving performance improvements.
• Excellent communication skills, with the ability to adapt your style to suit different supporter audiences and influence senior stakeholders internally and externally.
• A strategic mindset, able to prioritise, balance competing demands and identify sustainable growth opportunities.
• A supporter-first outlook, combining creativity, insight and data to design compelling fundraising experiences.
• Commitment to Save the Children's vision, mission and values.
What we offer you:
Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
• We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.
Closing date: Wednesday 4th March 2026
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Location & Ways of Working:
The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact.
This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
The client requests no contact from agencies or media sales.
This is not just recruitment – it's a revolution.
Sikh Women's Aid stands at a pivotal moment. With unprecedented support from major funders including Comic Relief, Lloyds Bank Foundation, National Lottery, Smallwood Trust, The Circle, West Midlands Police and Crime Commissioner, and various other funders and generous donations from corporates and the community, we are scaling our impact to reach thousands more women who need our support.
Our groundbreaking Gender, Power & Abuse Report 2024 revealed the shocking truth: 61.48% of Sikh Panjabi women have experienced domestic abuse, yet 58.13% never report it. The silence ends now. We are seeking a transformational Chief Executive who will:
• Lead service delivery transformation for survivors
• Challenge harmful practices rooted in culture
• Build movements for change in communities
• Influence policy at local, regional and national levels
• Create sustainable growth from £250K to £1M+
Why Lead Us Now?
Purpose: Your leadership will literally save lives Impact: Be the architect of systemic change in the Sikh community
Growth: Lead a rapidly expanding organisation with major multi-year funding secured Innovation:
Shape pioneering approaches to culturally-specific services Legacy:
Build: an institution that will protect generations of women
Genuine Occupational Requirement: This position is restricted to Sikh Panjabi women only under Schedule 9, Part 1 of the Equality Act 2010. This is essential to provide culturally specific services to women who have experienced gender-based violence and require support from those who share their cultural and faith background.
Please note that candidates who applied during our previous recruitment round are not eligible to apply again.
We value the time and effort every candidate invests in applying and look forward to hearing from individuals who share our passion for supporting women and girls affected by domestic abuse and harmful practices.
1. Covering Letter: Explain your motivation for applying and what you will bring to this role. Please
address how you meet the essential requirements in the person specification. Maximum 2 pages.
2. CV: Including your relevant experience, qualifications, and two referees (references will not be taken
up without your permission).
The client requests no contact from agencies or media sales.
Role: Programme and Participation Coordinator
Job Title: Programme and Participation Coordinator
Location: Remote – with semi-regular travel and out of hours working
Salary: £31,950 per annum
Reporting to: Insights and Impact Manager
Hours: 35 hours per week
Contract: Permanent
GFS is seeking a creative and values led Programme and Participation Coordinator to bring our
programmes of youth activities to life and ensure that girls and young women (GAYW) are at the
heart of everything we do. This role sits within the Development and Impact Team and is key to
designing and delivering inclusive, evidence-informed activities that support and inspire girls, and
develop their socio-emotional skills to build confidence, friendships and wellbeing.
The Programme and Participation Coordinator will develop engaging activities and resources,
support training for delivery staff and administer the monitoring and evaluation of programmes.
They will also champion the voices of GAYW in decision making, and create and deliver
participation opportunities that ensure girl voices are heard across GFS. By connecting
programme design, impact measurement and participation, this role ensures that our work is truly
girl led. Working closely with colleagues across the organisation, as well as volunteers and external
partners, they will help embed a culture of learning from and collaborating with girls.
This is an exciting opportunity for someone who is passionate about youth participation and wants
to make a difference to the lives of GAYW across England and Wales.
Timeline
- Closing date: Monday 9 March, 9am
- Optional Q&A Session: Monday 2 March, 11am
- Interviews: Wednesday 18 March
How to Apply
How to apply, please provide the following:
- Complete an application form which includes three tailored questions designed to help you demonstrate your experience, motivation, and alignment with the organisation’s values.
- Please send your completed application form, along with your most recent CV and the optional diversity monitoring form. We shortlist anonymously, so please remove any personal identifying details from your CV before sending it.
We offer an optional Q&A (on the date above) to all potential candidates. This is to talk about the organisation, explain the process and help candidates put in the best possible application. This is not part of the formal assessment, but an informal opportunity to see if we feel like a good fit for you. You can register your place by emailing our recruitment team. If you have any questions about the role but cannot attend the Q&A, please email us to arrange an informal conversation.
Please see job pack for full details.
The client requests no contact from agencies or media sales.
Help make borrowing the norm across Wales. Lead bold, bilingual communications that grow a national movement for sharing, sustainability and fairness.
Benthyg Cymru is building a national borrowing infrastructure for Wales — supporting 35+ Libraries of Things and sharing projects that help people save money, reduce waste and access what they need. We’re at a pivotal stage of growth, with expanding public-sector partnerships and rising national interest. Communications is central to what happens next.
We’re looking for a fluent Welsh-speaking Communications, PR & Marketing Lead who can turn strategy into compelling public storytelling and measurable borrowing growth. This is a hands-on, outward-facing role for someone confident producing high-quality content, leading national campaigns, building media relationships, and testing ideas in a fast-moving, mission-led environment.
You’ll lead our communications and marketing strategy, deliver behaviour-change campaigns, manage digital channels, shape PR narratives, and support national pilots and partnerships. You’ll balance creativity with accountability, ensuring borrowing is visible, trusted and culturally relevant across Wales.
Location: Remote (Wales-based) with travel
Hours: 28 per week (negotiable)
Salary: £34,271 actual + 3% pension
Contract: 1 year (with view to extend)
Benefits: 25 days annual leave + bank holidays, Wellbeing Days, Employee Assistance Programme
If you’re proactive, attuned to Wales’ cultural landscape and confident communicating in Welsh and English — and excited by the challenge of growing a national movement — we’d love to hear from you.
Making borrowing as easy as buying bread — building a connected, inclusive Welsh network of Libraries of Things that empower communities to share.
The client requests no contact from agencies or media sales.
Service Delivery Lead
We’re looking for an enthusiastic and motivated individual to work alongside the current Service Delivery Lead and wider service delivery team across the North West. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.
Position: S11343 Service Delivery Lead
Location: Home-based, North West. However, travel will be required as part of this role (may include team meetings or other work-related meetings including occasional overnight stays for training or national meetings)
Hours: Part-time, 21 hours per week
Salary: £30,780 per annum (FTE £51,300 per annum) (inner London weighting £2,370 per annum or outer London weighting £1,365 per annum may be applied in accordance with where you live)
Contract: Permanent
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 27 February 2026
Interview Date: 17 March 2026 and 20 March 2026
The Role
The successful candidate will guide and inspire the North West teams towards a future where stroke survivors and their loved ones are supported to live their best lives after stroke
Key responsibilities include:
- Relationship Manager - Contribute to service retention, development, locality income and services.
- Team Leader - Coach and lead your team, supporting them to deliver and develop.
- Contract Manager - Ensure the quality of commissioned contracts in the locality.
- Service Quality Developer - Deliver an oversight and understanding of each service in relation to resource, value, service specification, quality of delivery produced in order to support teams to identify issues and blockages and enhance service quality.
- Negotiator - Represent the organisation in a professional and authentic manner articulating the needs of stroke survivors and the value our services bring.
- System Influencer - Represent the organisation in a professional and authentic manner challenging the external health and social care systems where necessary and acting as a critical friend to improve the experience of people across the whole stroke pathway.
- Insight Gatherer and Sharer - Prepare information with leadership colleagues around organisational key messaging to take to external meetings. You will share insight from meetings externally and internally with key colleagues to shape policy and work plans.
- Connector - Communicate and share relevant information on service delivery in our locality with leadership colleagues to enable us to discuss and update our locality plan and priorities.
About You
You will have a proven record of:
- Management experience in relation to service delivery
- Experience of working in partnership with other organisations, ideally in health and social care/the NHS
- Experience of leading high performing teams with paid staff and volunteers and experiencing in growing and developing staff, volunteers and teams.
- Excellent communication skills
- Ability to effectively balance a number of competing priorities, an agile and flexible approach to workload, and balanced decision making skills
This role requires travel across and within the North West locality. Candidates must be able to demonstrate how they can meet this requirement of the role To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
Please state any preferences for flexible options in your covering letter. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed. Please note that only shortlisted applicants will be notified.
Finding strength through support
The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
Here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of supporters and donors that they can provide vital support.
The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.
The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.
A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts.
You may have experience in areas such as Service Delivery, Service Delivery Manager, Service Delivery Lead, Service Manager, Service Officer, Service Delivery Officer, Health Service, Social Care, NHS. #INDNFP
Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.
Age UK Cheshire works with older people to support them in living their best life…
• relieving loneliness, so that older people feel connected,
• combatting poverty, so that older people have enough to live on, and
• increasing independence, so that older people can live the lives they want to lead
Primary Purpose:
The Service Manager works as part of the Charity Operations team and has operational responsibility for the sustainability and development of a range of existing services, developing new service opportunities and taking an active part in influencing change and improvement on behalf of older people..
Main Duties:
- Participate in joint decision making as a member of the services management team in both strategic and operational planning.
- In-line with the organisation’s strategy, prepare an annual plan of activity for all areas of responsibility identifying resource implications.
- Ensure staff take the necessary operational decisions to meet service plans and contractual requirements.
- Review and revise service operational delivery plans regularly to ensure they are still meeting need. Ensure that the operational plans are cascaded down to the teams.
- Ensure that the terms of all funding arrangements are completed including the submission of monitoring and activity reports by due dates.
- Working with the Head of Services and Head of Finance to agree the annual budgets for all areas of responsibility.
- Manage staff performance in all areas of responsibility to achieve expected service outcomes and obligations.
- Ensure that staff and volunteers are fully trained and equipped to meet operational requirements and deliver excellent services.
- Ensure that planned staff absence is organised to ensure that appropriately trained staff are available to provide cover, or acceptable alternative arrangements are in place
- Have a clear view of the achievable outcomes of the work (both quantitative and qualitative). Ensure these expectations are reflected in materials provided to people we work with and in the contractual arrangements agreed with funders.
- Ensure that individual services are meeting their contractual requirements, working closely with the Head of Services and the team to mitigate any risks to this.
- Support the Head of Services in negotiations with existing and potential funders for areas of responsibility.
- Support with the process of writing and submitting tenders and grant applications.
- Working with the Head of Services and Head of Income Generation, develop and deliver income generating activities.
- Identify, develop and manage effective partnerships to continuously improve service delivery
- Represent the organisation as required in a variety of local, regional and national forums and to all types of audience, within the area of expertise.
- Represent older people and advocate on their behalf with health and social care providers, public and private sector care providers, housing, leisure and learning providers, and all kinds of statutory bodies.
- Promote the organisation and its services to the general public.
- Take an active role in policy and procedures meetings.
- Ensure that the organisation policies and procedures are understood and complied with by all staff and volunteers.
- Ensure that the organisation achieves and fully complies with the terms of quality assurance systems and quality marks adopted/achieved by the organisation.
- Establish an understanding in the staff team of the importance of research and evaluation as an integral part of their role and promote a learning culture in all areas.
- Undertake any necessary training to carry out the job.
- Participate in Age UK Cheshire’s fundraising, promotional and social events, working with other members of staff and volunteers.
- Take responsibility for personal development, adhere to organisational policies and legal requirements, ensure safeguarding, confidentiality, and data protection standards are met, and undertake any other duties as required to support the organisation’s goals.
Essential Criteria
- Proven experience of leading service development and management of remote teams
- Experience of developing new and innovative services.
- Project management experience.
- Experience of managing contracts.
- Experience of developing new and innovative services.
- Line management experience of paid staff and ability to lead a team
- Experience of working with and supporting volunteers.
- Good organisational skills including information, resources and time management.
- Experience of monitoring and evaluating services and using data to influence change.
- Experience of supporting the writing and submitting successful grant applications and tenders.
- Experience of delivering charged for services to generate income.
- Experience of working with the public.
- Experience of managing both local and national partnerships
- A commitment to the aims of the organisation
- Experience of contributing to service and organisation audits
- Experience of monitoring and evaluating services
If you are passionate about driving success through effective management and teamwork, we encourage you to apply for this exciting opportunity as Service Manager where you will enjoy the flexible working benefits of working for Age UK Cheshire.
Closing Date: Monday 16th March 2026 at 9am
Interviews: Tuesday 24th March 2026 at Castle Community Centre, Barbers Lane, Northwich, CW8 1DT
The client requests no contact from agencies or media sales.
Sands is looking to recruit an outstanding and people-focused candidate to lead our Bereavement Support Services Team. This is a high-profile role which is responsible for ensuring that all those approaching Sands for support receive an excellent service that meets their individual needs, that the quality of support provided remains consistently high and all team members are appropriately managed and supported. The role provides an opportunity to make real change by driving the organisational and team strategies to make the support that Sands provides accessible to bereaved families from all backgrounds within the community, as well as groups at higher risk of experiencing stillbirth and neonatal death.
With demonstrable experience of delivering and managing trauma informed bereavement support services and counselling at a strategic level, you will possess an excellent understanding of grief theory and bereavement support and be qualified accordingly. Additionally, you will have experience of working with and providing services for diverse communities and have a good understanding of their specific needs.
As this role will require you to lead a highly motivated and diverse team who are all home-based, you will have excellent people management skills and be able to support your team accordingly. You will have outstanding verbal and written communication skills and be able to develop high quality services which remain responsive to the changing needs of external stakeholders. With excellent relationship building skills, you will demonstrate a high level of empathy in all aspects of your work.
A high level of project leadership skills is essential, as is the ability to produce complex statistical reports and analyse data and trends. A thorough understanding of safeguarding in the context of baby loss and a commitment to ensuring excellent practice is also required.
This is a key role at Sands heading up the UK’s leading bereavement support services team for baby loss. It is an opportunity to make real change by driving the organisational and team strategies to reach more people and higher risk groups, through traditional and digital/innovative channels. Leading a dedicated team of around 16 staff you can shape the future of service delivery, and ensure Sands provides support whenever and wherever people need us.
You will work with colleagues and teams across the organisation to ensure best practice is embedded at all key touch points and play a role ensuring that significant events and moments in the year are providing the right support, information and activities.
You will work with the team, Director and CEO to help drive change and best practice in the sector through thought leadership and implementation of best practice.
Help shape a future where people with motor neurone disease (MND) receive joined-up, person-centred support. As a Programme Lead - Integrated Support, you will guide the development of a new integrated support model, coordinating activity across seven connected work-packages and ensuring progress that is timely, focused, and grounded in real need.
As the Programme Lead, you will work across teams to plan, align, and drive programme delivery. You will ensure each area of work is clearly structured, purposeful, and supported, while maintaining strong relationships across the Motor Neurone Disease Association.
Key Responsibilities
- Lead planning and delivery of projects within the Integrated Support Programme
- Maintain a clear programme framework that supports governance, prioritisation, rick-management and quality assurance
- Collaborate with senior leaders to inform strategic direction and future development
- Engage colleagues, volunteers, and community stakeholders to support innovation and inclusive co-production
- Track progress, evaluate effectiveness, and embed continuous improvement
- Oversee budgets, resources, timelines, and project standards
- Identify and manage risks and interdependencies
- Promote integrated, person-centred approaches rooted in lived experience and best practice
About You
- Experience leading complex project portfolios within service-focused settings
- Knowledge of service improvement and the ability to apply recognised Quality Improvement methods
- A formal project management qualification (e.g., PRINCE2, APM, Agile)
- Skilled in programme framework development, resource planning, and financial oversight
- Strong analytical skills and confidence using metrics to inform decisions
- Excellent stakeholder engagement skills and clear, inclusive communication
- Ability to lead collaboratively, supporting both staff and volunteers
- Strength in risk management and constructive problem-solving
Further information about MND Association and full job description is available in the attached Candidate Pack.
This is a home-based role with a requirement to travel to Northampton, London and regionally in-line with role and organisation requirements.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
What We Offer
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
- 24/7 GP access via phone and video
- Life assurance and confidential counselling helplines
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
- Access to Benefit Hub for discounts on everyday shopping
- Enhanced pension scheme
- Opportunities for training and personal development
- Hybrid working
About Us
Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.
We support people affected by Motor Neurone Disease, campaign for better care and fund ground-breaking research. Because with MND, every day matters.
The client requests no contact from agencies or media sales.
About Adolescent Health Study
The Adolescent Health Study (AHS) is an ambitious new UKRI-funded initiative to establish a prospective, longitudinal population study that will generate a globally leading open science data platform and research resource. AHS aims to recruit at least 100,000 young people from across the UK and to follow their mental and physical health and wellbeing over at least 10 years. It plans to collect data through questions and measures; to obtain bio-samples for a wide range of genomic and other high-throughput assays; and to capture linked data relevant to health and wellbeing from participants’ health, education and other administrative records. There will be a strong emphasis on engaging with and involving young people, schools, parents and other relevant stakeholders in the design and delivery of the study, as well as on including young people that represent as wide as possible a range of backgrounds, experiences and characteristics. AHS will focus on enabling a wide range of research, including studies of the critical biological and social developments that occur during the transition from childhood to adulthood and the determinants of both mental and physical health and wellbeing in adolescents and young adults.
Purpose of the post
The Study Delivery and Governance Lead will play a central role in ensuring AHS meets the highest ethical, governance and regulatory standards. The post holder will lead the development, submission and oversight of the AHS Research Tissue Bank application, coordinate ethical approvals and ongoing amendments, and provide governance leadership to support study development and delivery.
They will also oversee elements of study set up and delivery, supporting the development of piloting tools and protocols, and addressing operational and logistical considerations necessary for successful delivery. They will line‑manage Research Officers and Senior Research Officers, contributing to a cohesive, high‑functioning team.
Main responsibilities
Research Governance
- Lead the full process of developing, drafting, and submitting the AHS Research Tissue Bank (RTB) application.
- Manage ongoing approvals, amendments, renewals and reporting obligations to Research Ethics Committees, the Health Research Authority, the Confidentiality Advisory Group and other regulatory bodies.
- Develop, implement and maintain governance frameworks, SOPs and quality assurance processes required for RTB operation, keeping abreast of developments in the regulatory landscape.
- Maintain accurate documentation, version control and quality‑assurance procedures relating to ethics and regulatory submissions.
- Act as key point of contact for research governance‑related queries from internal and external stakeholders.
Study Development & Planning
- Work closely with the Senior Programme Manager to contribute to the design and refinement of study protocols, piloting phases and operational plans.
- Lead the planning and delivery of specific study workstreams, as required, defining milestones, tracking progress, and identifying interdependencies as the study develops.
- Coordinate cross‑team activity involving research, data, operations and engagement teams to ensure study components are integrated and delivered effectively.
Project Management & Coordination
- Develop and maintain detailed project plans for governance and study‑delivery workstreams as required, ensuring roadmaps are accurate, realistic and kept up to date.
- Identify, track and mitigate risks related to both governance and delivery, escalating as appropriate and working collaboratively to resolve issues.
- Prepare reports and briefings for AHS governance structures (e.g., AHS Executive, Board of Trustees, Scientific Advisory Board).
Team Leadership & Line Management
- Provide mentoring and day‑to‑day guidance on governance‑related queries, ethics submissions and documentation development.
- Line manage selected staff within the study team, supporting workload planning, professional development and quality assurance.
- Foster effective team working across research, operational and scientific colleagues.
Stakeholder Management
- Build and maintain strong working relationships with internal teams including scientific leads, operational delivery, data management and engagement teams.
- Represent AHS with external partners related to governance, regulatory support, tissue banking and operational delivery.
- Work with the engagement team to ensure young people are involved in all elements of the study development and delivery.
Knowledge, skills and experience
Essential criteria
- Extensive experience in research governance, NHS research ethics management, clinical research management or equivalent.
- Demonstrable experience drafting protocols, participant documents and regulatory submissions.
- Strong understanding of ethical and regulatory frameworks including the Human Tissue Act, UK GDPR, and NHS research ethics processes.
- Excellent written and verbal communication skills, with proven ability to translate complex regulatory requirements into clear and actionable guidance for colleagues.
- Strong organisational skills and attention to detail, with experience managing competing priorities.
- Experience in risk identification and mitigation within research programmes.
- Educated to degree level (or equivalent experience) in a relevant field.
- Experience line managing or supervising staff.
Desirable criteria
- Experience with biobanking, Research Tissue Bank applications or biosample governance.
- Experience with longitudinal population studies or large multi‑site research programmes.
- Understanding of data‑linkage governance and consent processes.
- Project‑management qualification (e.g., PRINCE2, APM, Agile).
- Experience working with children/young people, school‑based research or youth‑focused engagement.
- Experience engaging diverse stakeholders.
Dimensions
- Full time role with flexible working arrangements
- AHS is a national organisation, and our activities take place across the UK
- Flexible working will be required across several geographical locations in the UK. Travel may be required to AHS locations, fieldwork sites and partner organisations
Application Process
This post is subject to receipt of satisfactory references and the post holder having the right to work in the UK (visa sponsorship is not available). Please apply with a CV and a covering letter (of no more than two pages) explaining what you can bring to this role, and including your current salary.
The closing date for this position is EoD Sunday 08 March 2026.
Interviews are currently expected to be held during the week commencing 30 March 2026.
Equal Opportunities Policy Statement
AHS is an equal opportunities employer, and as such aims to treat all employees, consultants and applicants fairly. AHS is an equal opportunities employer, and as such aims to treat all employees, consultants and applicants fairly. It is our policy to provide employment equality to all, irrespective of age, disability, gender identity or expression, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Beyond these protected characteristics, we acknowledge the importance of socio-economic background, childcare and caring responsibilities, educational background, neurodiversity, and any other factors that shape an individual’s identity and opportunities. We strive to create an environment where all colleagues feel valued, supported, and able to contribute fully.
Values
It is an exciting time for the Adolescent Health Study (AHS) as we establish our senior leadership team. As the senior executive team evolves, the AHS values will be grounded in inclusivity, integrity, accountability, and collaboration
We are looking for a passionate and creative Head of Brand, Communications & Marketing to lead the next stage of our journey.
This is an exciting, strategic and hands‑on leadership role for someone who can confidently amplify our brand in the public sphere, drive meaningful engagement, and increase both supporter and beneficiary acquisition.
What You’ll Do
Reporting to the Director of Income Generation & Marketing and leading a small, high‑performing team, you will:
Brand, Communications & PR
- Lead and evolve Life’s brand strategy, ensuring clarity and consistency across all channels.
- Raise Life’s visibility with powerful campaigns that engage beneficiaries, supporters, volunteers and the public.
- Oversee media relations, PR activity, reputation management and crisis communications.
- Support and strengthen internal communications across the organisation.
Marketing Leadership
- Develop innovative marketing strategies that grow reach, impact and sustainability.
- Drive supporter and beneficiary acquisition through targeted, insight‑led campaigns.
- Use data, analytics and performance metrics to continuously improve marketing effectiveness.
- Provide inspiring leadership and development to the Marketing & Comms Team.
Digital Strategy
- Lead Life’s digital marketing approach, including SEO, paid social, PPC, email, content and inbound marketing.
- Create effective user journeys and optimise conversion rates through testing and analytics.
- Oversee engaging social media content and paid advertising campaigns.
- Ensure high‑quality digital design, content, and brand guardianship.
Website & Content
- Support the development of Life’s website, focusing on optimisation, content quality and user experience.
- Oversee high‑quality storytelling that reflects Life’s values and mission.
About You
You’ll be a confident, creative and strategic leader who brings:
- At least 5 years’ experience in digital marketing, communications or brand roles (charity sector experience desirable).
- Proven experience developing and delivering brand, digital and communications strategies.
- Strong understanding of digital marketing trends, analytics and audience insight.
- Excellent written and verbal communication skills.
- Experience managing budgets and leading a team.
- A warm, values‑driven approach aligned with Life’s mission of humanity, solidarity, community and compassion.
About Life:
Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish.
Our services include:
- Supported housing and community support
- Counselling and skilled listening
- Free pregnancy tests and baby supplies
Our values :
All our work is underpinned by the following universal human values:
- Humanity – All people are special and equal
- Solidarity – We’re with you and for you
- Community – We’re better together
- Charity – Doing good for one another
- Common good – Building a better world
Information about the role:
For further information, please see the attached job description.
Salary: £40,000 – £44,000 per annum
Hours: 35 hours per week (part time considered)
Location: Remote
Benefits:
At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:
- Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours)
- Birthday Leave (applicable after 1 years service)
- Additional annual leave for long term service
- Company Pension Scheme
- Signed member of the Menopause Workplace Pledge
Safeguarding and Equality:
Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.
We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.
All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At The Myton Hospices, we provide specialist care and support for people with life-limiting illnesses, and their loved ones, from the point of diagnosis to end of life. We are a much-loved and well supported charity, at the heart of our community. We have three hospices, a range of community services, and 26 charity shops in Coventry and Warwickshire.
Join our successful Events team to deliver a varied portfolio of inspiring events, that raise vital income and create positive experiences for supporters, volunteers and partners.
With ownership of assigned in-house and third-party fundraising events, you'll lead their planning, delivery, financial performance, and supporter experience, from start to finish. This is a hands-on, Operational Lead role, with responsibility for income targets, budgets, risks, delivery, and evaluation.
About the role
- Financial forecasting, tracking and reporting
- Coordinating suppliers, venues, partners, staff, and volunteers
- Main point of contact for supporters and participants
- Managing on-the-day operations
- Working with Marketing & Supporter Care to deliver strong participant journeys
- Using data to identify opportunities for growth / improvement
There will be evenings and weekend work and travel to multiple locations as needed (with mileage expenses and time off in lieu). Your main base will be Warwick.
About you
We would love to hear from you if you have:
- Experience of planning and delivering fundraising/large-scale events
- Financial management skills
- Organisation skills, to manage multiple projects and deadlines
- Strong communication and relationship building skills
- Confidence working with data / CRMs
- The right to work in the UK
This role will require a standard DBS check because you will be working in an adult healthcare environment. We will arrange and cover the cost of this check if appointed.
Benefits
Myton is an amazing place to work, where the role every person plays has a positive impact for our patients and their families. In recognition of this, we offer a wide range of employee benefits, including:
- Increased employer pension contribution
- 28 days annual leave + bank holidays, increasing with long service
- Additional leave purchasing
- Winter savings scheme
- Blue Light Card and other discounts
- Death in service benefit
- Employee wellbeing programme
- Colleague Support Service: confidential financial, legal & mental health support
- Cycle to work scheme
- Free on-site flu jabs
- Free feminine hygiene products
- 24/7 GP access
- Free eye tests
- And more
If you need a paper application form, or if you have any questions, including about support or adjustments, just let us know.
We share interview questions with all candidates in advance, and allow you to bring notes if you wish.
We are committed to building an inclusive workplace and encourage everyone to bring their true selves to work. However you identify, and whatever background you bring with you, we welcome you to apply. If there are any adjustments that would help improve your experience, we encourage you to share this with us.
We particularly welcome applications from people with disabilities and from ethnic minorities, who are currently under-represented in our hospices. We also believe our interview process should be inclusive and transparent. If you've identified that there is anything missing or a way we can improve, please do let us know.
If you would prefer a paper application form, or if you have any questions or need any support / adjustments, please get in touch.
The client requests no contact from agencies or media sales.
Reporting to: Director of Development
Salary: £53,000 - £57,500
Hours: Full Time (35 hours per week)
Key Relationships: Director of Development, CEO, COO, Trustees, External Partners
Location: Hybrid
Overall Purpose
The Fundraising Lead will both raise money to support the sustainability of NHS Charities Together and contribute to supporting NHS Charities to increase their income.
The role oversees the day to day operations of both our fundraising activity and our practical support to members.
Overall Objectives
- Lead the strategic development of a simplified individual giving programme focused on donor retention, stewardship, and legacy conversion.
- Oversee the creation and rollout of scalable, white-label fundraising products or campaigns that enable member charities to increase income and deepen supporter engagement.
- Oversee and support the development and stewardship of corporate relationships to deliver partnerships in support of our mission.
- Guide and empower a skilled team to deliver donor-centric fundraising with excellence and empathy.
- Ensure all fundraising activity is compliant, data-informed, and aligned with NHS Charities Together’s values and strategic priorities, ensuring it complements and doesn’t compete with our members.
- Support a culture of innovation, collaboration, and strategic philanthropy across NHS Charities Together and its member network.
Key Responsibilities
The main duties and responsibilities of the role holder are as outlined below:
NHS Charities Together Fundraising Strategy
- Oversee the shaping of and support the Stewardship Manager on the delivery of a simplified, effective individual giving programme aligned with NHS Charities Together’s strategic priorities, with a focus on the retention and upgrade of existing donors and avoiding competing with our members.
- Ensure individual donors are regularly engaged and asked for appropriate cash gifts through a light-touch programme.
- Ensure that legacy messaging is prominent in the donor engagement cycle, to inspire existing donors to consider long-term support, aligned with their gratitude to the NHS, with appropriate pathways offered.
- Oversee prompt, accurate, and heartfelt thanking processes for all donations.
- Manage the welcome journey for unsolicited donations, and oversee the cost-effective management of existing commitments for community or events-based activity to ensure a return
- Lead stewardship for donors giving up to £25,000.
- Oversee and support the Partnerships & Philanthropy Manager to manage the relationships with selected key corporate relationships, identifying opportunities for partnerships and liaising closely with NHS Charities Together colleagues to support the development of fundable propositions which benefit our sector and our own organisation.
Sector Fundraising Support
- Champion sector-wide change by equipping member charities with scalable, plug-and-play fundraising products and strategic guidance that enhances their income generation capacity through individual giving, working closely with the engagement team.
- Oversee the development of support the Products Manager on the rollout of replicable or white-label fundraising products, starting with the roll-out of a lottery and legacy product, and on the development of campaigns (e.g. focused on grateful patients).
- Oversee and drive the thinking on future fundraising products that will appeal to and benefit our diverse group of member charities.
- Work closely with the engagement team and other NHS Charites together staff to tailor activity in line with segmentation and engagement strategies.
- Build trusted relationships with member charities, positioning yourself as a knowledgeable and empathetic fundraising expert.
- Contribute to supporting NHS Charities to raise their income, providing advice and guidance 1:1 and through supporting the delivery of member events. Where required support the delivery of paid for consulting support to NHS charities on fundraising.
Team Leadership & Compliance
- Lead and motivate the team, providing effective direction in their activities to ensure individual and team objectives are achieved.
- Deliver the new NHS Charities Together fundraising programme on budget and on target, and ensure appropriate reporting is delivered to support our governance.
- Directly line manage the Stewardship Manager, Products Manager and Philanthropy & Partnerships Manager
- Ensure excellent use of the CRM for donor engagement, reporting, and data management, and ensure the development of efficient systems and process that maximise donor income and satisfaction.
- Ensure all fundraising activity complies with relevant legislation, including GDPR and the Data Protection Act.
- Contribute to a culture of strategic philanthropy across the organisation.
Other duties
- Visibly live NHS Charities Togethers values, including our commitment to diversity and inclusion.
- Carrying out the duties of post in accordance with NHS Charities Togethers policies and procedures on Health and Safety and take responsibility for ensuring personal health and safety.
- Working flexibly, prioritising workload, and working effectively as part of a team. Demonstrating an ability to work calmly and effectively when under pressure of tight deadlines, to deliver work on time and to a high standard.
- Adhere to relevant legislation, best practice, policies, and processes including, but not limited to charity law, the fundraising regulator, GDPR and professional codes and standards.
This is not meant to be an exhaustive list of duties. The need for flexibility is required, and the post holder is expected to carry out any other related duties that are within the employee’s skills and abilities whenever reasonably instructed.
Competencies
Teamwork – ‘One charity’, working within and across teams
- Collaborates across teams, ensuring our approach is aligned with our support of members and the segmentation strategies we are pursuing.
- Builds strong relationships internally, and models a ‘one charity’ approach.
- Identifies and creates opportunities to support members, and works with colleagues to identify how to best to deliver support
Building trust and respect – listen, feedback and learn
- Provides clear leadership, fostering a strong team and supporting individuals to perform.
- Models our values through their work, seeking to support colleagues and understand their perspectives.
- Proactive and adaptable to support the wider work of the organisation as required
Responsibility – owning your part in our success
- Takes responsibility for maximising our fundraising return, keeping costs to a minimum.
- Proactively adjusts our approach to deliver maximum success, and keeps the organisation updated on likely returns.
Professionalism – creating an environment to achieve success
- Maintains virtual and face to face presence across NHSCT and with key supporters and third-party agencies.
- Takes a learning approach to ensure we continually improve our fundraising
- Upholds the highest standards of integrity, ethics, and transparency, ensuring we always work within the Fundraising Code
Stakeholder focus – understanding the needs of our key stakeholders and audiences
- Passionate about supporting NHS charities and helping them to increase their income.
- Seeks to understand the needs of NHS charities, shaping our support to maximise our impact in supporting them to raise income
- Ensures our stewardship and fundraising work does not compete with members.
Acumen – Sound decision-making
- Adapts and shapes appeals and campaigns based on learning to deliver success.
- Identifies and shapes member support around what is most effective.
PERSON SPECIFICATION
Qualifications/Education:
Desirable
- Fundraising Qualification, Chartered Institute of Fundraising, or equivalent
Knowledge, Skills and Experience:
Essential
- Demonstrable success in developing and delivering fundraising strategies across a range of disciplines/mediums (e.g. individual giving, legacy, products, corporates) to meet or exceed financial targets.
- Ability to identify and act on opportunities for innovation in donor engagement and fundraising product development.
- Entrepreneurial with a high level of motivation and initiative, and a demonstrable desire to succeed and achieve results.
- A passion for thoughtful, accurate and timely donor stewardship
- Experience in building credibility with senior external stakeholders and managing relationships with diplomacy
- Experience managing external relationships with suppliers
- Strong interpersonal and communication skills.
- Experience of leading and managing successful teams, providing clear direction and creating a values-based culture
Desirable
- Experience in individual giving or retention programmes
- Experience in developing corporate partnerships.
- Experience working within an NHS charity or large health-related fundraising environment.
- Consulting or advisory experience, or of providing specialist advice
Benefits: 10% employers pension contribution (NEST) HSF Health cash Plan-covering employee partners and dependants under 18 28 days Annual Leave plus bank holidays and increases with length of service 2 hours weekly wellbeing time out Employee assistance program , offering GP advice lines, virtual doctors, prescription services, emotional wellbeing support, a legal help line and counselling. Funded eye site test (Specsavers) Pay it forward days- 2 days volunteering Mindful Employer Perkbox and Reward Gateway – discount platforms
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