Service delivery manager jobs in berlin, berlin

Why Access Social Care Exists 

Every day, millions of older and disabled people are denied the social care they need. Most local authorities can’t meet the growing demand for care, and none are confident they can meet their legal duties in the future. This affects all of us - we will all need social care at some point in our lives. 

We all have a right to hold public bodies to account, but most of us cannot afford lawyers so rely on legal aid. The 92% drop in legal aid cases since 2010 means that we have nowhere to turn. Without access to justice, our rights do not exist. The rule of law is broken. 

What we do 

Access Social Care provides free legal advice and information for people with social care needs, helping achieve a better quality of life. We work with communities to increase knowledge of the law and our rights. We highlight the gap left by cuts to Legal Aid and provide advice for those who can’t afford it. 

With a 98% success rate, our network of lawyers provide access to justice when things go wrong. We collaborate with social services whilst ensuring legal obligations are met. We are working towards a future where social care is adequately funded, and we all get the support we need. 

We provide rights awareness training to front line managers, and legal advice and support to families and individuals. As well as providing access to justice, our aim is to drive system level change through evidence-led influencing and strategic casework.

This is an exciting time to join ASC. We have a new strategy and are growing quickly including across our senior leadership team. We have more than doubled in size and income since we started operating in April 2020 and we anticipate that this strong growth will continue for the duration of our next strategic period. We are dedicated to the people who need our help, but we also care deeply about our team, and we think that work should be an exciting and satisfying place to be.

About the role 

This role plays a key part in supporting the smooth and efficient running of the team’s day-to-day operations. It offers a varied mix of administrative and coordination responsibilities, providing vital support across the organisation and helping to keep processes running seamlessly. From organising travel and meetings to managing internal systems and supporting communications, this role is ideal for someone who enjoys working collaboratively, staying organised, and being at the heart of a busy, purpose driven team.

Responsibilities

Travel and Logistics Coordination

· Coordinate and book travel, hotels, flights, meeting rooms, and refreshments, for team members and organisation-wide activities

· Maintain clear and accurate records relevant to bookings and logistics

Administrative and Systems Support

· Handle ad-hoc administrative requests as required by team members

· Process and fulfil Adobe-related requests, such as document editing, file conversion, or e-signature tasks

· Offer internal meeting and event support for organisation-wide meetings, ensuring they are diarised and attendance is managed

Inbox and Data Management

· Monitor and respond to the Enquiries inbox, ensuring all communications are handled promptly and professionally.

· Oversee CRM data management, ensuring records are accurate, up-to-date, and compliant with data protection policies

Events and Engagement Support

· Assist with planning and delivery of internal events, including logistics, attendee management, and on-the-day coordination

· Coordinate and execute mailouts to stakeholders or members as needed

Compliance

· Maintain the gift and hospitality register as required

· Manage organisational memberships and subscriptions, ensuring timely renewals and accurate record keeping

· Distribute incoming post to relevant departments or individuals and keep records as necessary

Team Support

· Provide support to the Executive and Governance Officer as required in any duties which you could be reasonably expected to perform in line with this job description

This list of tasks is not exhaustive and will be reviewed from time to time in discussion with the post holder.

Person Specification

All staff at ASC are expected to share and demonstrate our values:

Trustworthy

Recognised for excellence, we will be the best we can be in everything we do.  We will be truthful, independent and outcomes focussed.

Fair

We believe in treating people with kindness and compassion in a way that is right, reasonable and just.

Fearless

We will do what is right, not what is easy.  We will bravely challenge injustice.

Inclusive

Our beneficiaries’ voices will influence our thinking and decision making at all levels of our organisation. Collaborative in our thinking, we will work with others to achieve our goals.

Positive

We will be constructive and progressive in our challenge.  We will optimistically and dynamically drive for change.

In addition to our values, you will also need to be able to demonstrate or tell us about the following areas at your interview:

Requirements

Personal attributes you will have

• Purpose driven with a commitment to our mission and values
• Commitment to working within the principles of equity, diversity and inclusion
• Discretion  when handling sensitive information, including managing gift registers
• Solutions-focused approach with a commitment to delivering high-quality support
• Flexible and adaptable, able to respond to changing priorities

Experience you will have

• Proven experience in an administrative or office support role
• Experience with CRM systems and data management best practices
• Desirable
  • Experience using Monday (the website)
  • Experience in event coordination and/or project support is advantageous

Skills you will have

• Ability to work independently and collaboratively as part of a team
• Strong organisational skills and the ability to manage multiple tasks and priorities effectively
• Ability to produce accurate, high-quality work
• Proficient in Microsoft Office Suite and familiarity with Adobe software
• Effective written and verbal communication skills for interacting with internal and external stakeholders
• Demonstrated problem-solving skills with initiative in responding to  adhoc  or changing requests

Knowledge you will have gained

• Familiarity with CRM systems and data management best practices
• Knowledge of confidentiality requirements and best practices for handling sensitive information
• Desirable
  • Basic understanding of event coordination and project support processes

How to apply

We hope that having read this far, you will want to apply!

Please ensure that your CV and supporting statement. We will ensure that we avoid unconscious bias in our shortlisting process by using the CharityJobs Anonymous tool. To apply, please provide the following documents:

• An up-to-date CV
• A completed diversity monitoring form
• A supporting statement of no more than two pages, addressing:
  • The essential requirements of the person specification
  • In your supporting statement, please also include brief examples that demonstrate the following:
    • Your experience handling a diverse and sometimes conflicting range of administrative or coordination tasks. What strategies do you use to remain organised and responsive?
    • Your experience using tools or systems to help organise meetings, travel, or internal processes.
    • An occasion or occasions when you proactively solved a problem, improved a process or introduced a better way of doing something in a previous role.

Please ensure that your full name and contact number are included in your application documents. This will enable us to contact you if you have been successful to the next stage of the recruitment process.

If you want support applying, contact us using the email address above.

Please ensure you have the right to work in the UK before expressing your interest in this role. We are sorry that we cannot consider applications from candidates who do not have the right to work in the UK.

We only reach out to candidates who have been shortlisted. If you do not receive communication from us within two weeks following the application deadline, please consider that we will not be moving forward with your application. 

Timeline for recruitment process:

Closing date: 25th August 2025 at 11:59pm

Interviews will take place via Teams on Monday 8th September & Tuesday 9th September

Please ensure you keep these dates free.

At Access Social care, we aren’t interested in tokenism. We know that if we are to make the biggest difference for the people that need us the most, we need to get Equality, Diversity and Inclusion and anti-racism right. Part of this is recruiting greater diversity in all our teams. 

With this in mind, we particularly welcome applications from candidates with experience of the communities we serve, including people with direct experience of the social care system, and from marginalised groups, particularly Black, Asian and minority ethnic groups, older and disabled people, and trans and non-binary people.

Guaranteed Interview Scheme

For every role we advertise, we outline a set of essential skills or experience that are key to doing the job well. If you have a disability (this includes long term health conditions or mental health conditions) and you meet these essential criteria, you can request to be considered under our Guaranteed Interview Scheme.

If you would like to apply through this scheme, please clearly show in your supporting statement how you meet the essential requirements for the role and indicate in your application email that you wish to be considered under the scheme.

Being offered an interview through this route does not mean you are guaranteed the job. The selection decision will still be based on who performs best at interview.

If you are invited to interview, we will ask if you need any reasonable adjustments to support you during the process.

Please note: If we receive a high number of applications from candidates who meet the essential criteria and request to be considered under the scheme, we may need to prioritise those whose applications most closely match the role requirements.

Location: Home-based, with occasional travel to Respect’s office at Voluntary Action Islington (VAI), 200A Pentonville Rd, London N1 9JP or other meeting locations including staff meetings twice a year

Responsible to: Head of Helplines

Salary: £19.06 per hour (For those living in London, £20.86 per hour)

Hours: 3 hours fixed per month and additional ad hoc hours where required due to service needs; operating hours are Monday – Friday, 9am – 5pm

Job type: Fixed Term Contract until 31st March 2026, with a possibility to extend, subject to funding.

Benefits:

• Friendly and collaborative working environment
• Remote working 
• 25 to 30 days holidays per annum plus bank holidays (depending on length of service and pro-rata for part-time employees) 
• Contributory pension scheme including 6% employer’s contribution (subject to employee’s minimum 2% contribution) 
• Enhanced maternity, adoption and paternity pay 
• Occupational sick pay depending on length of service and pro-rata for part-time employees.
• Access to Employee Assistance Programme 
• Access to staff discounts

Closing date: 27th August 2025, 17:00

Interviews to take place: Week commencing 10th September 2025 (TBC). These will be online via Teams link.

About the role:

Respect is seeking one Helpline Advisor to provide support to male victims of domestic abuse on the Men’s Advice Line and perpetrators of domestic abuse on the Respect Phoneline.

You will support service users by phone, email and webchat, providing emotional support, practical advice, information on the available options, and signposting to other services. As well as work with male victims and perpetrators of domestic abuse in ways that support them to increase safety and reduce harm, as described in the Models of Work and relevant policies and procedures.

About you:

• An understanding of the nature of domestic abuse and its effects on victims, in particular male victims
• An understanding of the help-seeking barriers for male victims of domestic abuse 
• An understanding of the reasons why perpetrators use abusive behaviours towards partners in relationships 
• Experience of providing information, advice, and support by telephone, email and webchat in a helpline environment 
• A commitment to anti-discriminatory practice and an approach that centres survivors, in particular Black and minoritised survivors.

About Respect 

Respect is a pioneering UK membership organisation in the domestic abuse sector.  Founded in 2000, we have built our expertise over the last 25 years in what was then a fledgling sector and recently have seen significant and rapid growth.

How to apply 

You must download an application form from Respect's job page, or below here on Charity Jobs, and submit in word doc. format only, please.

Closing date: 27th August 2025, 17:00

Interviews to take place: Week commencing 10th September 2025 (TBC). These will be online via Teams link.

Job description - Partnerships and Income Manager

Salary: £38,000 per annum 

Contract: Permanent

Reports to: Head of Commercial Services

Hours: Full or part-time hours considered, minimum 0.8 FTE 

Start date: November 2025

Location: Home-based (travel costs paid for meetings) 

Annual leave: 27 days FTE per annum plus Bank holidays (22 days FTE per annum under the Four Day Week) 

Please note that at Waterwise we work a Four Day Week, under voluntary agreements which all staff members sign. This means that you will be contracted and paid as full-time but you will sign a voluntary agreement stating that you commit to employing efficiency tools both individual and team-wide to deliver and be paid for 5 days work within four normal 9 to 5 days - the office is closed on Fridays. Training will be provided and you will be expected to continue to refresh your training and to keep up use of the efficiency tools. Annual leave is also pro rata’d. We can answer any questions you may have about this at the interview/s. On a 20 hours a week contract, you would be spending 16 hours a week at work including the equivalent of 2 one hour lunch breaks, and this can be worked in a flexible pattern, such as two full days or more, shorter days. 

Waterwise 

Waterwise is the leading independent voice in the UK for using water wisely, for the benefit of people and the planet. Our vision is that water is used wisely every day, everywhere, by everyone. We are the UK’s conscience on water efficiency, on behalf of people and the planet, and are experts in water efficiency policy, regulation, research, behaviour and campaigns. Waterwise is a people-led organisation which prioritises the wellbeing of its staff.

Water scarcity is an urgent issue right here, right now, right across the UK - consistent record-breaking high temperatures and low rainfall, and recurring drought, show how climate change and population growth are already putting our water resources under severe pressure, and this challenge is growing. Water efficiency has to be a big part of the solution, and we support and challenge governments, industry, customers and others to be innovative and ambitious on water efficiency. Our work includes campaigns, events, media, policy and regulatory influencing, research projects, stakeholder engagement and services such as Waterwise Training and the Waterwise  Checkmark. We are funded by supporters across and beyond the UK water sector. Our Waterwise Strategic Direction, published in August 2022, tells you a bit more about us. Our UK Water Efficinecy Strategy to 2030 tells you a bit more about our ambition.

At Waterwise we put staff wellbeing first, and our staff surveys show that our team knows, feels and appreciates this. Our values are:

People: We will prioritise staff wellbeing, be an inclusive, kind and positive team. 

Purpose: We will deliver independent and ambitious leadership to drive social and  political change on water efficiency 

Pioneer: We will be forward-thinking and visionary in our approach, being brave and  innovative in challenging the status quo 

Passion: We will campaign to protect water and the planet and work to keep our own  environmental impact as low as possible 

We are always looking for bright, committed people with a diverse set of skills and  experience to help achieve our vision that water is used wisely every day, everywhere, by  everyone. We are a lively, happy, friendly team, and we can’t wait to read your application! 

At Waterwise, we’re committed to driving equity and preventing discrimination at work and in the work we do. Please see more on this below. 

We are also working to reduce Waterwise’s own carbon and environmental footprint. 

Partnerships and Income Manager Role Description

The Partnerships and Income Manager role involves engaging a range of stakeholders to help generate greater impact and income for Waterwise. The Partnerships and Income Manager will be responsible for researching and identifying potential new business opportunities; conducting outreach to new and existing stakeholders to encourage collaboration; building and maintaining relationships with Waterwise partners, sponsors and members; and assisting with developing winning proposals for funding, in order to deepen the impact we make with individuals, communities and businesses across the UK. The Partnerships and Income Manager will lead on delivery against income targets for our services and events. 

Key responsibilities in the role include: 

• Generating income for Waterwise by retaining existing partners, recruiting new partners, selling sponsorship opportunities, and increasing engagement and investment in Waterwise membership and services

• Researching and identifying new business development leads in line with Waterwise’s commercial strategy

• Building and maintaining an active pipeline of commercial and partnership opportunities to drive income 

• Conducting market and competitor research and engagement to ensure we have a clear understanding of customer needs and align our services to meet those needs

• Conducting lead generation and lead nurturing activities, including representing Waterwise at events and conferences, reaching out to potential new partners by email, phone or social media, and conducting introductory meetings with potential sponsors, members and partners

• Acting as account manager for Waterwise partners, (working alongside the Membership and Marketing Manager who manages member relationships), leading on administration such as ensuring Salesforce CRM is up-to-date, conducting Waterwise’s ethical screening process for potential partners, managing partnership agreements and payments

• Working with the Memberships and Marketing Manager to design and implement communications to demonstrate how partnering with Waterwise offers value for money and delivers against ESG commitments

• Working on grant funding proposals and project bids

• Working with the wider team to assist in the development of content for our newsletter, social media, blogs, trade media and press

• Assisting the team with organising events (e.g. Waterwise annual conference)

• Attending conferences, seminars and meetings to represent Waterwise

The above is not an exhaustive list of activities but hopefully gives you a sense of the role  and requirements. 

Partnerships and Income Manager Person Specification

We need someone who is proactive and a self-starter, with exemplary communication and relationship building skills.

• Target-driven and commercially-minded, with a proven track record of income generation through sales, sponsorship and grant funding

• Experience in business development, sales, commercial services or relationship management roles

• Experience in writing successful new business proposals, compelling pitches and funding bids

• Good interpersonal skills to work collaboratively with a range of stakeholders and forge great relationships inside and outside of the organisation

• Ability to approach new leads with confidence, including making ‘cold’ introductions to new organisations 

• Excellent networking skills and confidence to ‘work the room’ at meetings and events

• Strong organisational skills, including the ability to plan and work proactively to meet deadlines

• Proactive and action-oriented approach to achieving income targets and KPIs

• Confident communicator, with excellent written and verbal communication skills and strong negotiation skills

• Ability to positively promote Waterwise and its work

• Ability to work flexibly within a small team that works from home

• Ability to manage own time and prioritise tasks

• Ability to communicate across the team about your work and workload

• Commitment to equity, diversity and inclusion and wellbeing 

• Eligibility to work in the UK

Benefits 

At Waterwise the wellbeing of our employees is our number one priority. To recognise the  fantastic work our team does in driving water efficiency, and to support their wellbeing, we  have a wide range of employee benefits, beyond statutory commitments. These include: 

• Positive, values-based environment and an inclusive culture where it feels safe for  employees to say ‘no’ on grounds of workload 

• Strong emphasis from CEO on wellbeing and workload management 

• Homeworking and a small allowance for occasional shared office working 

• Four Day week - being paid full-time but working 80% of this (or pro rata equivalent), in exchange for using tools to work efficiently - for full-time employees this equates to a day off every week, in addition to annual leave

• Flexible working

• Part-time working 

• 27 days annual leave per annum for full-time employees (or pro rata equivalent for part-time colleagues), plus Bank Holidays (pro rata’d to 22 days full-time equivalent as we work a Four Day Week)

• Death in service benefit at x2 of salary 

• Paid chartered and professional memberships 

• Individual and team training budgets 

• Maternity leave and maternity adoption leave beyond statutory 

• Childcare costs for activities undertaken outside normal working hours 

• Sickness pay beyond statutory 

Equity, diversity and inclusion 

At Waterwise, we’re committed to driving equity and preventing discrimination at work and in the work we do. We know that simply having a diverse workforce is not enough. We want to create an inclusive environment within Waterwise and in our work and events, where everyone can contribute their best and develop to their full potential. We celebrate and value how different everyone is, and we work hard to ensure everyone is treated with dignity and respect. This aligns with our ‘People’ value that we will prioritise staff wellbeing, and will be an inclusive, kind and positive team.

We are committed to treating all current and prospective employees fairly and to ensuring  that our workplace and employment practices are free from discrimination, harassment or  victimisation on the grounds of age, disability, gender reassignment, marriage and civil  partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. We  strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply. Everyone in our team has a role to play in helping Waterwise become more diverse and inclusive, and we hope you will join us for this next stage in our journey - for this role we therefore particularly encourage applications from candidates who are likely to be under-represented in Waterwise’s workforce. These include people of the global majority, LGBTQI+ people, and men.

We want to ensure that our recruitment process is inclusive of and accessible for everyone.  If you are interested in applying for a role with us and think you may need some additional  support or reasonable adjustments made to any part of the recruitment process, please get in touch.

How to apply 

To apply for this role, you will need to answer role-related questions. Please provide evidence and examples from your work history or other aspects of your life to  answer the questions and demonstrate how you meet the criteria required. Please refer to the person specification when you are doing this.

Our goal is to remove bias from the hiring process and so rather than asking you for a CV and cover letter, we have set up role-related questions which will allow us to assess your approach to a problem and understand what knowledge and skills you have. Your answers will be anonymised, randomised and reviewed by the selection panel. We will use these scores to shortlist for interviews. We also think giving feedback is incredibly valuable for candidates, so at the end of the process, you'll see how well you performed during the application process.

The closing date for applications is 23:59pm on 31st August 2025. There will be a two-stage interview process. First interviews will be held on 17th September 2025 and second interviews will be held on 29th September 2025.  First interviews will be held online via Zoom and second interviews will be held in person in Birmingham (venue TBC).

About the RSPCA

Founded in 1824, we have been saving animals for almost 200 years and are proud to be the oldest welfare charity. It has always been our vision to live in a world where all animals are respected and treated with compassion, so our volunteers and employees work tirelessly to ensure that all animals can live free from pain and suffering.

We seek to raise standards of care through our numerous campaigns and awareness of issues affecting animals today. We rely heavily on our volunteers, who play a significant role in enabling us to carry out this important animal welfare work every day!

The RSPCA Buckinghamshire South Branch

The RSPCA Buckinghamshire South Branch is one of the branches of RSPCA, but we are also a separately registered charity looking after animals in our local area. Much of the animal welfare work of RSPCA is carried out through local branches, which is run by volunteers who have the support of the National Society of RSPCA.

The main activity of our branch is specialised in the rehoming of small animals including cats, rabbits, birds, guinea pigs and hamsters. The animals come into our care from various sources such as those which are rescued, abandoned, neglected or given up by their owners. Each animal is medically and characteristically assessed to ensure it is fit and well before being available for rehoming. This all costs money, and could not be achieved without your support. 

Job Summary

This role is responsible for the development, implementation and operation of appropriate financial and business management tools to support the day-to-day business and financial administration of the Branch.

Reporting to and working closely with the Chief Executive Office (CEO), you will be expected to make use of the full capability of the Branch’s existing software systems (Google Workspace, and Quick Books) to improve the efficiency and effectiveness of service delivery and develop management information to aid the Trustees & CEO in decision making.

You will be responsible for all financial management across the charity. This includes bookkeeping; financial statements; financial planning; financial policies, processes and controls and budgeting. 

You must ensure that all activities are carried out in compliance with current legislation, Branch and Society policy, relevant Health & Safety regulations and any associated statutory or legislative requirements.

Note: Branch targets and budgets are agreed on an annual basis and these will inform the personal targets agreed at the annual performance review. Progress towards personal targets will be reviewed at regular one-to-one meetings with your line manager.

This role is home based, with occasional travel across South Bucks.

Principal Accountabilities

Financial Management & Operations

• Support the CEO as a key strategic and operational partner, acting as second-in-command and deputising in their absence where appropriate.

• Maintain all financial records and accounting systems (the Branch currently uses Quick Books accounting software), registers and statistics as required by the CEO & Branch Trustees.

• Work with the CEO and Branch Trustees to develop financial plans and an annual financial budget.

• Maintain close oversight of the branch’s budget in collaboration with the CEO, proactively identifying and addressing any discrepancies, overspend, or unplanned financial activity to ensure effective financial control and informed decision-making.

• Process, monitor, record and manage all receipts & payments to/from the Branch in accordance with the agreed procedures and in liaison with the appropriate staff and volunteers including weekly banking, cash handling, invoice creation and processing, Branch payments (including those made via credit cards and petty cash) and account reconciliation.

• Monitor, review and reconcile monthly receipts & payments on the Quick Books accounting system.

• Produce monthly management accounts which include bank reconciliations, balance sheets, Branch/departmental profit & loss statements, departmental comparisons and performance against budget and such other financial reports/management information as may be required including monthly reporting to the board of trustees.

• Coordinate bank accounts across the charity, including set-up and balance management.

• Prepare and submit quarterly VAT returns.

• Prepare annual financial statements and coordination of annual audit review.

• Support the staff and volunteers with day-to-day financial operations and ensuring departmental financial records are maintained and that monies received or expended are accounted for correctly.

• Work with the RSPCA Society National team regarding legacies, submission of care contribution funds, renewals of insurances etc.

• Ensure that strict protocols are followed for cash handling and that unbanked cash remains within the insured limit for cash held at each premises.

• Liaise with the Branch’s payroll provider to ensure staff hours are submitted and salary payments processed on a monthly basis and within the appropriate timescale.

• Process all staff and volunteer expenses in a timely manner.

• Manage all bookkeeping processes and functions, including the asset register, ensuring annual accounts are produced no later than the end of March each year.

• Develop, implement and maintain appropriate financial administrative procedures and processes.

Business Administration

• Responsible for day-to-day financial administrative support for the CEO and Trustees.

• Ensure that all administrative paperwork, including external correspondence is processed in accordance with Branch and Society procedures, including completion of all appropriate records for insurance and risk management purposes.

• Ensure financial data processing, retention and destruction conforms to the relevant policies such as GDPR.

• Ensure regulatory and legislative compliance of financial charity policies.

• Work closely with relevant operational staff to ensure appropriate responses are issued to all enquiries whether from members, supporters & volunteers, RSPCA colleagues or the general public.

• Liaise with staff and volunteers to facilitate the ordering of materials, supplies and equipment for the effective operation of the Branch, ensuring budgetary controls are maintained at all times.

• Work with the CEO and other staff to manage relevant licences, vendor relationships, service agreements and invoicing.

• Work with staff and volunteers across the whole charity on financial processes and controls.

Fundraising & Donations

• Identify, assess, and apply for appropriate grants and funding streams to maximise income for the branch, ensuring applications are timely, well-prepared, and aligned with funder criteria to support the branch’s strategic and operational objectives.

• Ensure that all donations (financial or otherwise) are acknowledged in a timely manner, receipts are issued for financial donations and the banking of all funds raised.

• Responsible for the accurate recording and banking of the funds raised.

• Develop, and manage relationships across relevant stakeholder groups, both within and outside the charity.

Gift Aid

• Ownership of the Gift Aid process.

General

• Attend meetings and training courses as required.

• Undertake such other duties as directed from time-to-time by your line manager.

Essential skills, qualifications and experience:

• A finance qualification or working towards level 3 AAT or ACCA with proven experience in charity financial operations.

• Good general level of education.

• Strong experience in financial reporting, budgeting and compliance.

• Demonstrable experience of managing small to medium size budgets (circa £400,000) & accounting systems (ideally with experience of Quick Books software).

• Proven experience of cash handling and financial management procedures. 

• Excellent communication and presentation skills.

• Proven ability to work to tight deadlines, be proactive and work autonomously.

• Proven IT literacy including use of business software and accounting packages (including Quickbooks), and Google Workspace.

• Strong numeracy and analytical skills.

• Experience supporting audits and implementing robust financial controls.

• Knowledge of Charity and Company Law.

• Proven ability to work under direction from superiors but equally able to use their own initiative.

• Proven ability to prioritise workload and meet tight deadlines.

• Proven ability to complete essential management paperwork and analyse data.

• Personable and with an open, positive approach to new ideas coupled with drive and enthusiasm.

• A flexible and collaborative approach to colleagues both staff and volunteers.

• Honest, trustworthy and reliable.

• A calm and friendly approach particularly when working under pressure.

• Sympathy for animal welfare and the work of the RSPCA.

• Full valid UK driving licence.

• Willing and able to travel around the Branch area on occasions.

Desirable skills, qualifications and experience:

• Experience of management & leadership.

• Training, coaching & mentoring skills.

• Experience of working with the general public and/or in a customer care environment.

• Experience of managing change in the workplace.

• Experience of managing small projects.

• Good basic knowledge of employment law.

• Knowledge of data protection requirements.

• Willingness to learn and acquire new skills through training.

We promote an inclusive working environment in which diversity is recognised, valued, and encouraged. We acknowledge the multi-cultural and diverse nature of the UK workforce and society in general. We are committed to principles of fairness and mutual respect where everyone accepts the concept of individual responsibility. 

Sustainable Living Project Manager 

Salary: £35,500p.a. FTE 

We also offer 27 days of annual leave (pro-rated for hours worked) plus bank holidays and a birthday day off; extra days leave for travelling using alternatives to flying; the opportunity to join the UK’s first net carbon pension scheme and 8% employer pension contributions; a core hours system of working and enhanced family friendly policies.

Contract: Permanent  

Hours:  37.5 hours per week; 30 hours per week, or another flexible working pattern will be considered 

Location: Home based with some travel within England 

Keep Britain Tidy is one of the UK’s leading environmental charities. At a time when we are living in a world that is facing its greatest environmental challenges, the work we do has never been more important or more urgent. We recognise the huge contribution that individuals and communities can make by taking action to mitigate the pressing global challenges of climate change, biodiversity loss and environmental degradation.

If this resonates with you, please read on.  We have an exciting opportunity for the right person to join our team. We are looking for someone who can work with us to develop and deliver an ambitious audience engagement initiative designed to empower and support people and communities to live more sustainable lives.

Using research insights compiled by our award-winning Centre for Social Innovation, you will pro-actively design, curate and manage an online engagement tool for our large audience of supporters and volunteers. Working collaboratively across the organisation, you will ensure cross-over with our other impactful campaigns and volunteer engagement programmes. You will help design and undertake ongoing monitoring and engagement to ensure that we understand the impact of our offer, and that we can report on it and learn from it. Alongside this, you will work with colleagues to ensure that the project is suitably funded into the future. As the project progresses, there will be additional scope to grow and shape the project dependent on funding. 

Environmental change is affecting us all. We want people from all backgrounds to be part of the solution and help us make the changes that cannot wait. It is for this reason that Keep Britain Tidy has flexible and supportive policies for all our staff and welcomes applicants from all backgrounds.  If you need any reasonable adjustments throughout the recruitment process, you just need to let us know. 

If you are interested in this job and want to help us make a difference, please review a copy of the full job description and  continue to apply.

As part of the application process, you will need to answer 3 questions and submit a tailored CV which fully demonstrates the essential skills/experience asked for within the job description.  We also ask you to complete equal opportunities monitoring information as we want to try to make sure that our worforce is representative of the population and we are not excluding any community. Please note that this information will be held separately.

The deadline for applications is 09:00 Tuesday 26 August 2025. We reserve the right to close the application window early if we receive a high number of applications.

For successful candidates, interviews will be held via Microsoft Teams on Monday 8 and Tuesday 9 September 2025.  Candidates are requested to be available for 1 hour and 45 minutes in total. If you require an in-person interview, please let us know.

We have signed the pledge to always #ShowTheSalary for the roles that we advertise. 

We are proud winners of the Working Families’ Best Small Employer Award 2021. 

No agencies please. 

Join Our Team: Marketing and Communications Manager
Remote (with regular team meet-ups in London)
Full-time, Permanent

About Us
At Switch the Play Foundation, we’re the UK’s only charity dedicated to supporting sportspeople as they navigate life beyond sport. We believe that every sportsperson deserves to thrive—during and after their sporting career. As we launch our new five-year strategy, we’re entering an exciting phase of growth and impact. Now, we’re looking for a creative and driven Marketing and Communications Manager to help us tell our story and amplify our mission.

The Role
This is a brand-new role with big potential. You’ll lead on all things marketing and communications—raising awareness, engaging key audiences, and showcasing the real-world impact of our work. From digital campaigns to brand development, you’ll be at the heart of how we connect with sportspeople, funders, and partners.

What You’ll Be Doing

• Shaping and delivering a marketing and communications plan aligned with our new strategy
• Leading our brand development and ensuring consistency across all channels
• Managing our digital presence—website, social media, and email marketing
• Creating compelling content that brings our mission to life
• Overseeing creative projects from idea to delivery
• Supporting fundraising and athlete services with engaging campaign assets
• Using data and insights to optimise engagement and reach
• Helping shape and grow a future marketing team, contributing to a positive and collaborative culture

What We’re Looking For

• Experience in marketing, communications, or brand leadership
• Strong digital skills and a flair for storytelling
• A collaborative mindset and the ability to work independently in a remote team
• A passion for social impact and belief in our mission
• Experience in the charity or sports sector is a bonus
• Leadership experience and a desire to help others grow

What We Offer

• A competitive salary with annual review
• Flexible, remote-first working culture built on trust
• 25 days annual leave + bank holidays + 3 days off at Christmas
• Employer pension contribution
• Professional development budget and support
• Tech support and equipment allowance
• A supportive, values-led team where your voice matters

Ready to Make a Difference?
If you’re excited by the idea of using your skills to support sportspeople through life’s transitions, we’d love to hear from you.

Apply now and help us shape the future of athlete wellbeing and development.

Grade: Manager 

Job Title: Grants Programme Manager, Europe

Type: Fixed Term Contract until 31st December  2026 

Location: This job is open to candidates living in  France, Germany, Spain, Sweden  and the UK. Please note that we currently do not have the infrastructure to support visa sponsorship and you must have the relevant right to live and work in your country of residence.

Reports to: Senior Programme Manager, Europe

Direct reports: Grants Officer (Associate)

Hours per week: 35 - 40 hours/week (depending on local labour laws)

Compensation: Salaries are benchmarked to the country of residence and mapped to years of experience. Please note that to counter inequity, salaries at CPI are non-negotiable. 

• France: €74,482 - €86,896 

• Germany: €86,395 - €100,794

• Spain: €76,766 - €89,560

• Sweden: 860,190 kr - 1,003,555 kr

• UK: £68,770 -  £80,231

Closing Date: Sunday 24th August  2025, 23:59 (11:59pm) British Summer Time

About the Centre for Public Impact (CPI):

At the Centre for Public Impact, we believe in the transformative potential of government to improve lives and create better outcomes for all. Yet, we recognize that many of today’s government systems, structures, and processes are not yet designed to address the complex challenges of our time. That’s why we are committed to reimagining government- working towards systems that truly serve everyone, equitably, and effectively. 

As a not-for-profit organization founded by the Boston Consulting Group, we act as a learning partner for governments, public servants, and a diverse network of change makers. Though we are a small organisation, our global footprint is expansive. We have dedicated and innovative teams in Asia,  Australia/ Aotearoa New Zealand,  Europe and North America. We are all aligned by our  Global Hub operational team who provide people & culture, operational, finance, and communications partnership across the regions.

CPIE was founded in 2020 and our culture is founded on the values and principles within our vision for government. So in everything we do we aim to be humble, open, empathetic, authentic, trusting and trustworthy, curious and to champion diversity and inclusion. We continually experiment with ways to embody our values, striving to share power and devolve decision-making to those best placed to make the decision. We challenge traditional hierarchies, adopt a strengths-based approach, and prioritise mutual support. 

Our Values: 

• Curiosity - We champion exploration and creativity.

• Courage - We are authentic and brave in our decisions and actions.

• Collaboration - We share power and work together.

• Empathy - We embrace others’ perspectives and experiences.

• Equity - We disrupt systemic barriers to shift power.

The AI Opportunity Fund:

The AI Opportunity Fund, led by the Centre for Public Impact with support from Google . org, is currently a  €16 million initiative aimed at empowering underserved workers across Europe with essential AI skills. The programme has selected 73 organisations from hundreds of applications to provide tailored AI training to at least 20,000 workers across 24 European countries. These organisations focus on diverse communities, including rural job seekers, underemployed women, and public sector workers, aiming to bridge the digital divide and promote economic resilience. The initiative underscores AI's potential to drive social mobility and equitable growth across the continent. We are also hoping to scale our work in this area in the future. 

Position Overview: 

We are seeking an experienced Grants Programme Manager to ensure the successful delivery of the AI Opportunity Fund. This role is responsible for the operational leadership of the programme, ensuring that it is planned and executed effectively on time, on budget and within scope. A key focus of the role is ensuring that the grant-giving component of the programme is designed and stewarded diligently.

This is a middle management role that is primarily operational with some elements of strategic leadership. It requires strong project management skills, good grant-making practice and the ability to manage relationships with diverse partners.  We’re looking for someone who is comfortable working with considerable scope and complexity; and who embraces the challenges and opportunities of a startup environment where learning, adaptability, and building the plane as we fly it are central!

Responsibilities and Competencies:

Programme Development and Delivery

• Lead on shaping the design and execution of the AI Opportunity Fund utilising appropriate project management frameworks.

• Coordinate high quality project deliverables including implementing an AI training programme at scale and convening peer learning and knowledge sharing workshops. 

• Collaborate closely with Finance and Senior Leadership to manage and monitor the programme budget and expenditure.

• Identify, escalate and contribute to addressing programmatic risks to ensure compliance with legal, regulatory and donor requirements.

Grant Making and Management

• Lead the design and implementation of the AI Opportunity Fund grant making function, embedding good grant making practice whilst adhering to donor expectations. 

• Develop and implement robust grant-making systems, processes and structures to successfully execute each stage of the grant lifecycle. 

• Provide excellent stewardship of a large portfolio of grants, providing technical support and effectively managing escalated issues to ensure the programme achieves its strategic objectives.

• Build the capacity of the wider AI Opportunity Fund team in grant making skills and capabilities. 

• Manage and coach the Grants Officer, ensuring they deliver their grants administration responsibilities effectively. 

Partnerships and Stakeholder Management

• Provide excellent donor stewardship of Google . org, securing their confidence in CPIE as a thought and delivery partner. 

• Cultivate, maintain and oversee strong relationships with wider stakeholders on the programme including service providers and evaluation partners.

• Support senior leadership to position the programme strategically internally and externally in order to advance CPIE’s reputation and offer. 

Monitoring, Evaluation  and Learning

• Ensure that CPIE prepares and submits accurate, timely and high quality programme and grant reports to Google, CPI’s Board and other key audiences.

• Collaborate closely with the Communications Team, Senior Leadership and external providers to ensure robust impact measurement of the AI Opportunity Fund.

• Identify and leverage opportunities to share insights from the AI Opportunity Fund to a range of stakeholders including broader CPI teams, wider civil society and current and potential clients.

• Embed a culture of learning and reflexivity in the team, utilising insights from the Programme to shape project management in an iterative way. 

 DEIB & Collaborative Working

• Actively contribute to a diverse, equitable, inclusive and belonging (DEIB) culture by embracing different perspectives and fostering an environment of respect.

• Dedicate time to continuous learning about DEIB and how it informs our mission, and commit to disrupting white supremacy in the workplace.

• Demonstrate empathy for government and the communities they serve to advance DEIB within systems that government influences

• Embed DEIB within the AI Opportunity Fund design approach and team.

This job profile isn’t intended to be an exhaustive list of your duties, rather it gives an outline of what your role will involve. 

Skills & Qualifications:

We expect applicants for this role will generally have 5-8 years work experience. 

Essential

• Significant project management knowledge and experience, with demonstrable application of project management methodologies and frameworks.

• Proven grant making experience including designing, developing, implementing and monitoring sizable portfolios, and maintaining good grant making practice.

• Proven experience of identifying, assessing, prioritising, and managing risks when executing programmes.

• Proven experience of building productive relationships with external parties, including in convening stakeholders for  learning or wider objectives.

• Intercultural competence, experience of managing high performing teams. and proven commitment to advancing DEIB.

Desirable

• A recognised project management qualification e.g. PRINCE2, Agile Certifications etc.

• Experience of successfully delivering complex contracts for high value donors/clients e.g. third party grant programmes.

• Experience or understanding of AI or related technologies.

Salary, benefits, and how to apply 

At the Centre for Public Impact, we are committed to countering pay inequality and  have conducted a global compensation benchmarking process to ensure that we're paying our staff fairly and well for the roles that they hold. Therefore, salaries at CPI are non-negotiable. 

CPIE offers comprehensive benefits to its employees including a range of high-quality health, dental, and vision plans; employer’s contribution to pension/retirement as applicable;  dedicated professional development funds; generous paid leave and public holidays;  short/long term disability, paid parental leave and extended illness leave; and a year-end organisation-wide closure. We anticipate this position will require approximately 10 - 15% domestic and international travel.

We use a structured review process to ensure fairness in our hiring. Please note that we are collecting CVs and cover letters.We understand applicants may use tools like ChatGPT as thought partners; however, we are looking for original work that reflects your unique perspective, skills and reflections. Please do not submit content that is directly copied or heavily reliant on AI  as these will be flagged and marked down. We have a team of  real people  who review and score your CV and cover letter and a system that helps us ensure applications maintain authenticity. Please apply by Sunday 24th August 2025, 23:59 (11:59pm) British Summer Time,  the portal closes automatically and we will not be able to reopen it. Please note: We may close the application window early if we receive a high volume of applications. 

To advance our purpose of reimagining government so that it works for everyone, CPI seeks to attract and support a diversity of backgrounds, experience, talent and thought. For this reason, we encourage applicants from all backgrounds to apply. You can read our full Diversity, Equity and Inclusion Policy here. CPI is an equal opportunity employer. Applicants will not be discriminated against because of race, colour, caste, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

In September 2024, National Numeracy launched a new ‘Schools & Families’ programme to support Primary School staff, parents and carers in increasing pupils’ confidence with numbers, positive feelings about maths, and awareness of the value of maths outside of the classroom. The programme also works to improve parents’, carers’, and school staff’s own confidence with numbers and with supporting children with their maths.

The programme has been hugely successful and is growing rapidly – we have now secured funding to deliver activity in all four nations of the UK and we are working with almost 300 schools currently.

The Schools & Families Programme Officer will support the Schools & Families Programme Manager in managing fast-paced activity across the UK, particularly delivering online training directly to school staff, recruiting schools, and visiting selected schools to ensure the success of the programme.

We are looking for someone who can support with this dynamic activity, is flexible, able to manage their time, and willing to adapt to the changing needs of the charity. National Numeracy has an office in Falmer near Brighton, in East Sussex, but the expectation for this role is that you will be based at home, travelling occasionally as needed across the UK.

Location: Home-based, with occasional travel to Respect’s office at Voluntary Action Islington (VAI), 200A Pentonville Rd, London N1 9JP or other meeting locations including staff meetings twice a year

Responsible to: Head of Helplines

Salary: Point 31-34 £34,016 - £36754  (a London Allowance of £3299 will be applied to employees who live in London)

We are pleased to offer a starting salary at the beginning point of the salary band. This position offers opportunities for salary increases based on performance and tenure. 

Hours: 35 Hours per week; Monday – Friday 9am – 5pm

Job type: Fixed Term Contract until 31st March 2026, with a possibility to extend, subject to funding.

Benefits:

• Friendly and collaborative working environment
• Remote working 
• 25 to 30 days holidays per annum plus bank holidays (depending on length of service and pro-rata for part-time employees) 
• Contributory pension scheme including 6% employer’s contribution (subject to employee’s minimum 2% contribution) 
• Enhanced maternity, adoption and paternity pay 
• Occupational sick pay depending on length of service and pro-rata for part-time employees.
• Access to Employee Assistance Programme 
• Access to staff discounts

Closing date: 27th August 2025, 17:00

Interviews to take place: Week commencing 10th September 2025 (TBC). These will be held online via Teams link

About the role:

Respect is seeking two Helplines Advisors to provide support to male victims of domestic abuse on the Men’s Advice Line and perpetrators of domestic abuse on the Respect Phoneline.

You will support service users by phone, email and webchat, providing emotional support, practical advice, information on the available options, and signposting to other services. As well as work with male victims and perpetrators of domestic abuse in ways that support them to increase safety and reduce harm, as described in the Models of Work and relevant policies and procedures.

About you:

• An understanding of the nature of domestic abuse and its effects on victims, in particular male victims
• An understanding of the help-seeking barriers for male victims of domestic abuse 
• An understanding of the reasons why perpetrators use abusive behaviours towards partners in relationships 
• Experience of providing information, advice, and support by telephone, email and webchat in a helpline environment 
• A commitment to anti-discriminatory practice and an approach that centres survivors, in particular Black and minoritised survivors.

About Respect 

Respect is a pioneering UK membership organisation in the domestic abuse sector.  Founded in 2000, we have built our expertise over the last 25 years in what was then a fledgling sector and recently have seen significant and rapid growth. 

How to apply 

You must download an application form from Respect's job page, and submit in word doc. format only, please. 

We help EU citizens, who made a home in the UK, to secure their immigration status under the EU Settlement Scheme, and retain their rights to live, work, travel and thrive following the upheavals of Brexit.

We seek an experienced, proactive adviser to provide expert advice remotely to EU citizens across the UK with occasional face-to-face advice sessions and meetings.

You will hold IAA Level 1 or 2 accreditation and you will be able to manage volunteers to help with service delivery. 

The role also involves preparing short, simple, written guidance on changes to Home Office policies.

Ability to speak another European language is essential. Due to current demand, Italian is preferred.

Delivery Officer (North)

£32,000-£34,000 (dependent on skills and experience) plus generous benefits 

Location – Home-based with regular travel across a designated region and to our offices as required 

We are the Football Foundation - the Premier League, the FA and government’s charity that delivers outstanding grassroots facilities, more and better places to play, transforming lives and communities where it is needed most.  

To help us with this important mission, we are looking for a Delivery Officer for our North Region (covering Cheshire FA, Cumberland FA, Durham FA, Lancashire FA, Liverpool FA, Manchester FA, North Riding FA, Northumberland FA and Westmorland FA). As a Delivery Officer, you’ll play a key role in supporting the successful delivery of capital projects across a defined region – including 3G pitches, pavilions, grass pitch improvements, PlayZones and more. You’ll work closely with applicants and colleagues across the Foundation to help turn project ideas into reality, from early pipeline stages to pre-award. 

You’ll provide first-line support to applicants, coordinate project records, and contribute to grant assessments – ensuring each project meets our standards and supports our strategic aims. If you’re someone who’s confident working independently but thrives in a team environment, we want to hear from you. 

About the Football Foundation 

Over the last 22 years, the Foundation has awarded more than 23,000 grants to deliver outstanding grassroots facilities across England worth more than £877 million. This year, the Foundation will be investing more money than ever into facilities across England and is committed to improving the experience of playing football for everyone.  

Our goal is to unlock the power of pitches ensuring everyone has a great place to play regardless of gender, race, disability or place.  

What are we looking for? 

Someone with hands-on experience supporting or delivering capital projects, grants, or community programmes—ideally within a grassroots sport or community setting. You’ll have a solid understanding of the challenges faced by local clubs and organisations, and a passion for helping them succeed. Strong written and verbal communication skills are essential, along with the ability to produce clear, concise reports to support decision-making. Confident using Microsoft 365 tools and managing project records digitally. We’re also looking for someone who can effectively plan and prioritise a busy and varied workload, and who thrives in a collaborative team environment while building positive relationships with a wide range of stakeholders. 

For full details of the role and requirements, please download our recruitment pack below. 

What can we offer you? 

The salary band for this role is £32,000 - £34,000 per annum, dependent on relevant skills and experience. 

You will start with 25 days annual leave plus bank holidays (which increases after 2 years), plus additional time off to volunteer. We also offer a generous pension scheme (8% employer contribution), collective bonus scheme, free health care provision, a monthly gym subsidy, interest-free season ticket loan, death in service benefit and access to selected match tickets. 

We are committed to helping our team members maintain a healthy work-life balance, so offer flexible working around core hours to help achieve that. 

Equality and Diversity Commitment

The Football Foundation is committed to and values the principles of diversity, equality, equity, and inclusion. We strive to provide an inclusive and supportive working environment where all our team feel respected and supported in fulfilling their potential. We encourage and welcome applications from all, regardless of background and are particularly interested to hear from individuals belonging to under-represented groups including diverse ethnic communities, individuals with a disability and those from the LGBTQI+ community. 

Should you need any adjustments to the recruitment process, at either application or interview stage, please contact us.

The closing date for applications is: Wednesday 20 August 2025 at 09:00am

First-stage interviews will be via MS Teams and are currently scheduled for w/c 25 August 2025. 

Second-stage interviews are currently scheduled for w/c 1st September 2025 and will be held in-person at our offices, Wembley Stadium.  

Place of work: Remote, but some travel to Central London (minimum once per month)

At Media Trust, we believe when everyone has an equal voice, we’ll get to a more equal society. That’s why we connect media organisations with charities and under-represented talent to empower the third sector and advance media representation. 

We design and deliver innovative and impactful training for charities so they can communicate more effectively to support their communities and drive social change. We also match charities with media industry volunteers for hands-on support. At the same time, we provide under-represented talent with the skills, access and mentoring to progress their careers in the media and creative sectors. For more information about Media Trust’s work, see our 2024/5 Impact Report via our website. 

We are seeking a passionate and proactive Impact and Data Coordinator to join our small but dedicated team at Media Trust. In this role, you’ll work closely with and report to our Digital Manager to support the delivery of our digital strategy and improve how we track and measure our impact. You’ll help maintain and enhance our digital tools, particularly Salesforce, and use data insights to improve how we engage with charities, volunteers and under-represented talent. We’re looking for a technically minded problem-solver with strong communication skills and a passion for using digital systems to support monitoring, evaluation and learning.

Key Responsibilities: 

Data collection and analysis:

• Support programme managers to collect, manage and analyse data 

• Create and maintain Salesforce reports and dashboards, contributing to a culture of data literacy and data-driven decision-making across Media Trust staff 

• Produce KPI reports and insight briefings for senior leadership 

CRM management (Salesforce):

• Maintain and improve Media Trust’s Salesforce CRM

• Maintain and improve the quality and integrity of Media Trust’s data in accordance with GDPR

• Work with all teams at Media Trust to maximise their engagement with Salesforce and provide relevant training

• Be the day-to-day person handling routine tasks with Media Trust’s web and CRM agencies to progress issues and improvements on the website and our CRM

Monitoring and evaluation: 

• Use Salesforce to track and report on programme KPIs across teams, including diversity, equality and inclusion 

• Assist in developing our systems and processes to support innovation through data and insight 

Project support:

• Support our Digital Manager to deliver our digital services for both staff and Media Trust’s beneficiaries 

• Support with ad hoc digital-related tasks that arise 

Key Skills and Experience: 

We don’t necessarily expect you to have any specific qualifications for this role; instead, we’re seeking someone who can demonstrate the following skills. 

• Demonstrable passion for digital, with two to three years’ experience in digital or a related field 

• Excellent organisational skills, with the ability to prioritise tasks, manage multiple projects, and meet deadlines 

• Strong problem-solving skills and initiative, with a proactive approach to identifying solutions and improvements 

• Strong interpersonal skills, with the ability to communicate changes effectively, embed them across the organisation, and gather feedback from stakeholders 

• Experience using admin tools within a CRM and website CMS (ideally Salesforce and WordPress), with confidence in learning new digital tools 

Desirable 

• Familiarity with tools such as Google Analytics, Eventbrite, Zapier and SharePoint 

• Proficient in working with large data sets, data cleansing and using Microsoft Excel with strong attention to detail 

• Experience in monitoring and evaluation, including the collection of data and using it to support impact reporting and inform decision-making

Please see the full job description attached.

Working at Media Trust   

Media Trust is an ambitious charity, full of passionate people. We are a small and dynamic team that works collaboratively and supports each other to achieve our vision of a more representative media and equal society where everyone has a voice. We are looking for motivated, agile, and value-driven people to join our team.  In return we offer:  

• Remote working with a monthly co-working allowance  

• 30 days annual leave (plus bank holidays)  

• Flexible First employer  

• Opportunity to work flexible hours  

• Pension contributions  

• 2 volunteer days each year   

• Opportunity to attend up to two Media Trust Open Courses each year at no cost to you  

World Jewish Relief created the Specialist Training and Employment Programme (STEP) for refugees in 2016 and today we are the largest provider of specialist employment support to people who have experienced forced migration in the UK.STEP aims to support and empower people through a tailored employment programme that addresses the complex barriers that they face when preparing for and ultimately finding work in the UK.   

We support all people who have experienced forced migration, regardless of their proximity to the labour market, to develop the skills and access the opportunities they need to secure sustainable and meaningful employment. We run STEP online and in person programmes across the UK.  

We are now expanding our work to deliver (in partnership with the British Council) an English Language and Employment Support Programme for up to 4,000 Ukrainians and Hong Kong BNO status/visa (50% of each community) over the next 12 months.

We are recruiting a Cantonese speaking Team Manager to join the STEP team delivering this new programme. You will oversee a team of Employment Advisors who provide remote support to participants, assisting them in accessing job opportunities, education and training.  

You will be responsible for providing effective leadership, guidance and support to the Employment Advisors, monitoring and managing their workflow and providing coaching and mentoring to enhance their performance. Your responsibilities will also include quality assurance of STEP programme delivery, monitoring and reporting programme outcomes and compiling and analysing data on the effectiveness of the team’s interventions and activities.  

About you

We are looking for candidates who have:

• Proven experience in a supervisory or team leadership role, preferably within a refugee support or employment-related context.
• Strong understanding of the refugee context in the UK and the challenges faced in accessing jobs, education, and training.
• Demonstrable ability to motivate, develop, and manage a team, promoting a positive and inclusive work environment
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse individuals and stakeholders.
• Strong organisational and problem-solving skills, with the ability to prioritise and manage multiple tasks effectively.
• Experience in outcome monitoring, data analysis, and reporting.
• Advanced level of English
• Competency in Cantonese

Candidates must be UK based and have the right to work in the UK for the duration of the contract

​Benefits

We offer a range of benefits including:

• 23 days holiday pro rata plus bank holidays and Jewish holidays.
• Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
• Life Insurance – up to 3 times salary to nominated beneficiaries.
• Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
• Employee Assistance Programme – free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
• On Friday the office closes at 3pm.

Equality, Diversity and Inclusion

World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role.

You don’t need to be Jewish to work for us, but you must but you must be committed to our faith-based values of Justice, Kindness, Repairing the World and Welcoming the Stranger. We are inspired by these values to work beyond our community, recognising the dignity and potential of all people.

We are striving to build a team reflective of the communities we work with. People with refugee or asylum-seeking backgrounds are experts by experience and are particularly encouraged to apply for this position. If you have first-hand experience of forced migration, please let us know in your application. Additionally, we encourage you to apply even if you do not meet all the requirements that are listed within the person specification. 

We respect that people’s identity is not defined by their past experiences and do not expect candidates to describe their lived experience during the interview process unless they wish to do so. 

To apply

Please upload your CV and a cover letter explaining how you meet the criteria in the person specification. Please refer to the person specification which shows which criteria will be assessed in your CV and cover letter.

Interviews will be held remotely on 28th August.

Expected start date will be 9th October 2025.

About the role

As Data Lead, you will facilitate the collection, management, integrity, security and reporting of our programme delivery, quality assurance and evaluation data, supporting the work of the Data and Insights Manager and Head of Impact and Quality. In this role, you will primarily work with our CRM system, Salesforce, alongside other data systems such as Microsoft Excel, PowerBI and FormAssembly.

Deadline: Sunday, 7th September 2025
Interviews: w/c 15th September 2025
Start date: Monday 20th October 2025
Place of work: Flexible/hybrid. The candidate can be based anywhere in England. Our London office address is: 8-10, Fivefields, Grosvenor Gardens, London SW1W 0DH

Main responsibilities

• Lead on data capture of key data points from partner schools, ensuring high quality throughout, efficient processes, and complete data. For example, collection of pupil data, SATs and GCSE results.
   
• Be responsible for promoting high standards of data integrity across the organisation. This includes supporting staff to develop in their use of data, undertaking regular data integrity activities, and developing solutions to improve data integrity issues at the source.
   
• Work with the Data and Insights Manager on the administration, maintenance and development of our Salesforce CRM system.
   
• Support the design, delivery and maintenance of a range of custom reports (in Salesforce or other software), to facilitate external stakeholder reporting and a range of internal project work across departments.
   
• With the Data and Insights Manager, act as expert in data governance and data protection processes at Action Tutoring, promoting data security and GDPR compliance across the organisation.
   
• Any other ad hoc responsibilities as deemed relevant by the CEO.
   

Person specification

We are looking for someone who has:
 

• Two or more years experience with Salesforce administration, including custom objects.
   
• Experience administering online data capture software (ideally FormAssembly), including managing integrations with Salesforce.
   
• Experience working with complex datasets in Excel, including data cleaning in preparation for import/export or analysis.
   
• Experience generating reports for a range of stakeholders.
   
• The ability to design data collection processes and system changes that are scalable, impactful, and promote high standards of data integrity.
   
• Project management experience, including creating project plans, gathering requirements, analysing risks, and managing stakeholders.
   
• Strong communication and collaboration skills; proactive in communicating updates and change to stakeholders at all levels.
   
• Confidence adapting communication style and approach to develop data skills in others, including those without a technical background.
   
• A creative and inquisitive attitude about how technology and automation can improve efficiencies across the organisation.
   
• A good understanding of GDPR compliance and processes.
   
• A commitment to equality, diversity and inclusion. 
   
• A commitment to the mission and values of Action Tutoring.
   
• A commitment to promoting and safeguarding the welfare of children.
   

You may be more successful in the role if you also have:
 

• PowerBI, Tableau, other data visualisation software experience.
   
• Experience working with government education datasets.
   
• Experience designing and implementing monitoring, evaluation and learning frameworks.
   
• Salesforce Administrator Certification (or on track to complete).
   
• Experience working in the charity or NGO sector.