Service delivery manager jobs

Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.

We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.

This is a terrific opportunity to lead Muscular Dystrophy UK’s public affairs strategy, driving meaningful change for people living with muscle wasting conditions across the UK. You will be responsible for shaping and delivering our political engagement work, ensuring our voice is heard by all four governments.

In parallel, you will lead our social inclusion policy agenda, initially focusing on improving financial security for people with muscle wasting conditions, with scope to expand into broader inclusion-related policy areas over time.

You’ll build strong relationships with politicians, civil servants, voluntary sector organisations, and other key stakeholders to grow our influence and impact.

Working collaboratively across departments – including Policy and Campaigns, Research, Services and Support, Communications, Fundraising, and our devolved nations leads - you’ll help deliver key strategic objectives. Reporting to the Director of Policy and Campaigns, and line managing the Policy and Public Affairs Officer, you’ll play a vital role in driving change and improving lives.

About us:

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK.

We recently launched our new 10 year strategy to transform the lives of people living with muscle wasting conditions. Our vision is clear, a world without limits for people with muscle wasting conditions, and we won’t stop until we achieve it.

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

Location: Head Office, London, SE1 (with flexibility for homeworking with regular travel to Westminster)

Closing date: Sunday 2nd November October

Interview dates Tuesday 11th and Wednesday 12th November

Please download the job description to see full role responsibilities

Lead with purpose. Drive impact. Shape the future of dyslexia support.

The British Dyslexia Association is a leading charity representing the voice of people living with dyslexia, and we’re on a mission to build a society where everyone with dyslexia can thrive. We’re looking for a strategic, commercially-minded leader to take our services to the next level.

As part of our Senior Management Team, you’ll play a key role in shaping the charity’s future, driving income generation, and ensuring our services are inclusive, evidence-informed, and aligned with our vision. If you’re passionate about education, equity, and innovation - and ready to lead with heart and ambition - we would love to hear from you.

Location

Hybrid – this role is primarily home-based (UK), with regular travel required to work from our office in Bracknell (Berkshire) once a month, and to a location in London at least once a week, or as needed. 

What you'll be doing

Service management

• Provide strategic oversight of the design, delivery, and evaluation of CPD programmes, tutoring, and assessment services, ensuring they meet the needs of members, partners, and the wider sector
• Ensure all services are inclusive, evidence-informed, and of consistently high quality, embedding best practice in accessibility and pedagogy.
• Lead performance monitoring and evaluation, ensuring services achieve agreed financial objectives, demonstrate measurable impact, and deliver value for money.
• Contribute to effective marketing and communications strategies to raise visibility, grow participation, and strengthen the organisation’s reputation as a leader in training and assessment.
• Drive income generation and sales of CPD, tutoring, and assessment services, identifying opportunities to expand reach, build partnerships, and secure new markets.
• Stay ahead of sector standards, policy developments, and accreditation requirements, ensuring all provision remains compliant, relevant, and aligned with the organisation’s strategic priorities.

Business development

• Identify opportunities for new services, partnerships, and innovations.
• Support cross-departmental strategic development, working collaboratively with teams to identify opportunities for growth and enhancement of service provision.
• Drive growth of paid-for programmes to support the charity’s sustainability.
• Conduct market analysis to understand the needs of schools, professionals, employers and parents.
• Develop pricing models and service packages that balance affordability with viability.
• Explore new commercial opportunities aligned with the charity’s mission.
• Build strong relationships with schools, professionals, partners, and funders.

Management and leadership

• Provide clear leadership and direction for your team, ensuring alignment with the organisation's mission, values, and strategic objectives.
• Effectively manage, support and challenge direct reports, fostering a positive and high-performing team culture, and assist other line managers in their team to do the same.
• Promote a culture of inclusion, collaboration, and continuous improvement.

What we're looking for

Essential

• Proven experience leading education, training, or professional services in a charity, education, or not-for-profit setting.
• Experience developing and growing income-generating programmes or services.
• Understanding of CPD, tutoring, and/or assessment markets.
• Demonstrated ability to lead and develop a high-performing team, promoting a culture of collaboration, accountability, and continuous improvement.
• Strong commercial acumen with the ability to balance mission and income.
• Excellent communication and influencing skills, with experience engaging internal and external stakeholders.
• Strategic thinker who can turn vision into practical, deliverable plans.
•  Ability to identify market needs and translate them into viable learning offerings.

 Desirable

• Knowledge or experience of dyslexia, neurodiversity, or special educational needs.
• Experience with digital learning or assessment products.
• Experience working with schools, universities, employers or professional bodies.
• Relevant teaching or professional qualification.

Closing date: 31 October 2025 (noon). We reserve the right to close the vacancy early if a high volume of applications is received, so we encourage you to apply early.

Use of AI in Applications
We value the unique experience and perspective each candidate brings. While we understand that AI tools can be helpful in drafting applications, they can sometimes result in responses that feel generic or impersonal. This makes it harder for us to get a true sense of you.

To help your application stand out, we encourage you to write your responses in your own words. If you do use AI tools to support your writing, please treat the generated content as a starting point rather than a final answer. Make sure your application genuinely reflects your experience and voice.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: London based, with hybrid working in line with Crisis’ Hybrid Working Policy

About the role

The Data Governance & Operations Manager at Crisis is a pivotal role in our transformation journey. You will lead the development of data governance, architecture, and operational processes that ensure our data is trusted, accessible, and used responsibly to drive our mission to end homelessness.

You will oversee data operations including selections, integrations, and data engineering, ensuring that work is efficient, compliant, and aligned with organisational priorities. Working closely with the Head of Technology, the Infrastructure and Business Systems teams, and the Insight function, you will help establish a modern, unified, and well-governed data environment built on Microsoft Dynamics CRM and Microsoft Fabric.

We are bold with a culture of continuous improvement and collaboration. You will lead and support a skilled team, helping colleagues to develop critical skills to make the most out of our evolving technology stack. You will nurture cross-departmental relationships and play a key role in shaping how Crisis connects and uses data across fundraising, volunteering, client services, and finance. Your work will help ensure that data processes are effective today and ready for the future, making a clear and impactful contribution to Crisis’ mission.

About you

• You have strong experience in data governance and operations, ideally within a Microsoft environment, and can turn frameworks and policies into practical, proportionate processes that people can adopt easily
• You understand how data from systems such as Dynamics CRM, Finance, and others can be structured and integrated within modern data platforms such as Microsoft Fabric
• You are a clear, confident communicator who can bring technical and non-technical colleagues together around shared goals, demonstrating a collaborative and inclusive approach
• You have excellent stakeholder engagement skills and can build credibility across diverse teams including fundraising, volunteering, client services, and policy
• You are committed to data quality, stewardship, and responsible use, and you can help embed these values across the organisation in an equitable and accessible way
• You share Crisis’ commitment to being bold, impactful, collaborative, and equitable in everything we do

Please see the full Job Pack linked below for a detailed list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply unless you feel 100% qualified. However, if you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We will lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am to 4pm
• Wellbeing Leave to be used flexibly
• And more (full list of benefits available on our website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves, and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the ‘Apply for Job’ button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity and inclusion. We do not ask for CVs. Instead, please complete the work history section and answer the screening questions so we can assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 26 October 2025 (at 23:59)

Interview process: Competency-based interview

Interview date and location: Week commencing 3 November 2025. Two online interviews

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure your application reflects your own skills, knowledge and experiences.

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

Mental Health and Wellbeing Manager

We are seeking a passionate mental health professional to lead and inspire wellbeing initiatives for those at risk of homelessness in London.

Position: Mental Health and Wellbeing Manager

Salary: £37,880 (ILW) Per Annum Plus Pension & Other Benefits

Location: London

Hours: Full-time, 37.5 hours per week

Contract: Permanent

Closing Date: Sunday  2nd November

Interview date: 7th November 2025

About the Role

In this pivotal role, you’ll lead the development of creative and innovative mental health and wellbeing initiatives across London services. You’ll focus on promoting positive coping strategies, embedding trauma-informed practice and ensuring psychologically informed environments for staff, volunteers and clients.

You’ll oversee coordination of mental health and substance misuse work, deliver workshops and reflective practice training, and provide practical advice and guidance to frontline staff. You’ll also build strong partnerships with statutory and community mental health services, ensuring timely access to support for those who need it most.

Key Responsibilities

• Lead and deliver initiatives that support positive mental health and wellbeing
• Embed trauma-informed practice and psychologically informed environments
• Supervise the Mental Health and Substance Misuse Coordinator
• Train and advise staff in supporting people with complex mental health needs
• Deliver workshops, training and reflective practice sessions
• Build and maintain strong external partnerships
• Ensure policies and resources are up to date and accessible
• Monitor and report on outcomes to funders and senior management
• Manage expenditure within budget and maintain accurate records
• Uphold safeguarding, quality assurance and data protection standards

About You

This is a strategic, empowering role suited to someone with a deep commitment to mental health and social impact. You’ll bring a strong understanding of the intersection between homelessness and mental health, as well as experience supporting individuals with complex needs.

To succeed, you will have:

• A strong understanding of the challenges faced by people experiencing homelessness and mental health issues
• A background in mental health, counselling, psychology, social work or a related field
• Proven experience supporting people with complex needs
• Experience delivering training and embedding trauma-informed practice
• Strong safeguarding knowledge
• Experience managing staff or volunteers
• Good knowledge of statutory and community mental health networks
• Excellent communication and partnership-building skills
• A reflective, values-driven approach and commitment to making a difference

In return for working here, you will receive:

• A comprehensive training package tailored to your needs and role
• Commitment to continued professional development with internal mentoring.
• Flexible working model for suitable roles.
• Supportive flexitime and toil arrangements.
• 26 days annual leave rising to 30 after five years’ service.
• Family friendly leave policies including - maternity, adoption and parental leave and Carers leave.
• Financial wellbeing offering interest free loans and advances
• Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service
• Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.
• Cycle to Work scheme and interest-free season ticket loans.
• Discount vouchers including gym, retail, food & drink, travel, electricals and more.
• Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More​
• International Accident Cover – accidental death, permanent ​disability
• Death in service (4x Base salary)
• Legal Advice line

About the Organisation

A leading homelessness charity supporting vulnerable young people and adults across the UK. The charity’s mission is to prevent homelessness, increase resilience, and promote opportunities through housing and support services. Grounded in Vincentian values, which focus on the potential of people and a commitment to action, inclusion and dignity.

As part of the team, you’ll receive full induction, training in the Endeavour model, and ongoing supervision and reflective practice support.

An enhanced DBS check will be required for this role.

Other roles you may have experience of could include: Mental Health Lead, Wellbeing Manager, Psychological Wellbeing Practitioner, Counsellor, Clinical Support Lead, Recovery Worker, Mental Health Coordinator, Mental Health Project Manager, Health and Wellbeing Officer, Trauma-Informed Practitioner. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We are currently seeking a Patrons Manager to join our fantastic Development Department on a permanent, full-time basis.

We are committed to improving diversity and inclusion across our organisation. Don’t meet every single requirement? Studies have shown that women and the Global Majority are less likely to apply for jobs unless they meet every single specification. If you’re excited about the role but your experience or qualifications don’t perfectly align, we encourage you to apply anyway. We particularly encourage applications from underrepresented groups such as the global majority, LGBTQA+, those with a disability and neurodiverse conditions.

The role:
We’re looking for a passionate and strategic Patrons Manager to join our high-performing Development team. Working closely with the Head of Individual Giving and managing the Membership Officer, you’ll play a key role in delivering exceptional stewardship for our members and supporters, helping to meet and exceed annual income targets.

Our members are at the heart of everything we do at Shakespeare’s Globe. They enjoy a range of benefits that bring them closer to our work - from priority booking and exclusive events to our much-loved Globe magazine. Joining us at an exciting time following the relaunch of our Friends membership scheme, you’ll ensure its smooth delivery and ongoing growth, while cultivating meaningful engagement with our Patron community.

Guided by the Globe’s new 5-year business plan, you’ll lead on the strategic development of Friends and Patrons and contribute to individual giving campaigns across both revenue and capital projects. You’ll also collaborate with the Head of Individual Giving to strengthen our US philanthropic programme, helping to build lasting relationships.

The skills:

• Experience of holding responsibility for membership development, retention and assessment within an arts organisation or charity.
• Experience of successful face-to-face fundraising and high-level donor focused development.
• A demonstrable commitment to excellent donor stewardship at the highest level. 
• Experience of delivering fundraising targets, effective operational planning and financial tracking.
• Excellent interpersonal and verbal communication skills with a variety of people at all levels, including a well-developed sense of tact and diplomacy. 
• Experience of writing copy and corresponding with donors demonstrating strong literacy skills and the ability to create a compelling case for support.
• Experience of establishing and maintaining effective working relationships and being a supportive team member.
• Experience of strong people management skills, either through direct line management or comparable responsibilities.
• Experience using a CRM system in a Development department (we use Tessitura).
• Proven project management skills, gained through having developed and managed projects independently. 
• Strong organisational skills with attention to detail and the ability to prioritise and work under pressure.
• Ability to analyse and present complex data and make recommendations for action/improvement.
• Demonstrable knowledge of marketing theory and its application to the development of successful membership recruitment and retention campaigns.
• Demonstrable knowledge of membership schemes across the arts sector, as well as general trends, techniques in fundraising and external relations.
• Understanding of the principles of equality and diversity and the ability to apply and promote these in practice at work.

 
Benefits:
•    Discount in the Globe shop and onsite restaurants/cafes
•    Staff discounts via My Globe perks and better Bankside Buzzcard
•    Free entry to selected shows, events and activities
•    Access to our free employee assistance programme and 24/7 virtual GP service
•    Enhanced maternity, paternity, adoption, and shared parental leave and pay
•    Life assurance scheme 
•    Rental deposit scheme
•    Season ticket loans 
•    Eye test voucher scheme
•    Flu vaccination scheme
•    Cycle to work scheme
•    Enhanced employer pension contributions after 12 months service.

Interested? Know someone who'd be perfect for the role?

• For more information, please download the job description from our website
• To apply, please complete the online application form on our main jobs page by 12.00pm (noon) on Thursday 6 November 2025. 

Please note that we may close this advert early, once a certain number of applications have been received.

If you have any queries on the application process or online form, please email our Recruitment team (contact details on the main jobs page).

The Vacancy

Community Builder (Community Development) – Portsmouth

Salary: Up to £33,995 per annum   

Location: Remote in Portsmouth with travel within the UK. See the “Please Note” section below for further details.

The vacancy   

We have an exciting opportunity for a COMMUNITY BUILDER to join our Community Development team working to support local veterans to take an active role in their communities. If you believe in the power of strong, connected communities, this role is for you.  

Please see below for more information on what just might be your future role.  

About The Role  

As a Community Builder, you will be at the heart of our charity’s ambition to reach seldom-heard members of the Armed-forces Community (AFC) and engage them in creating positive action that strengthens wider connections. 

You will identify the strengths, passions and interests within the AFC, foster meaningful connections with the wider community, and utilise these to create meaningful and sustainable outcomes.  

About You  

You will be a highly motivated and dynamic individual who is passionate about collaboration and community-led change.  You will have experience of engaging and supporting people in a community, charity, education, social care, housing, youth work, or other people-focused role using a range of facilitation tools, techniques and Community Development skills. You will need experience of working in a community setting with a diverse range of people and interests. You will have good organisational skills, energy and the ability to listen, build relationships, and inspire collaboration, which will be essential in creating positive, lasting change.

We are looking for someone with:  

• A Community Development qualification and/or transferable Community Development skills and experience.

• A basic understanding of the Asset-Based Community Development approach (ABCD) is required however full support and development of this practice and our internal ways of working will be provided.    

• Strong communication and interpersonal skills, with the ability to build relationships that drive action.  

• A track record of successful collaboration with internal and external partners and stakeholders.  

• Effective and efficient organisational and IT skills. 

PLEASE NOTE:  

• The successful candidate will need to be based within a 30-minute commute of their allocated locality and there is a requirement to travel regularly across the wider area (travel expenses covered).  The successful candidate must possess a valid full UK driver’s license and have access to a reliable vehicle with business insurance for work purposes.  

• There will also be a requirement for occasional travel to other UK locations for meetings and events depending on the charity’s needs such as our annual all colleagues in person event.   

• The successful candidate will work 35 hours per week over 5 days, Monday - Sunday. Core working days will be Monday to Friday; however, flexibility is essential, as regular evening and weekend work will also be required to meet the needs of the role. Working hours will vary to ensure a total of 70 hours is covered over a two-week period, so please take this into consideration before applying.  

• The successful candidate will be required to undergo a Disclosure and Barring Service (DBS) check   

About the Team  

You’ll be joining a dynamic team of community development professionals who are passionate about supporting people to make a difference where they live. We amplify the strengths already present in communities, forge lasting partnerships and initiatives that empower members of the AFC to thrive. Together, the Community Development Managers and the Community Builders strengthen local communities using the resources and networks that are readily available.

Please see the job description for more details.  

Closing date: 2nd November 2025 

Please note: We may close this vacancy early should we receive a high volume of strong applications.  

Genuine innovation. Visionary solutions. Surprising results.

Lead CRM Engineer - Salesforce

£74,000 - £79,000 plus

Reports to: Head of Engineering

Grade: P3

Directorate: Chief Operating Office

Contract: Permanent

Hours: Full time 35 hours per week

Location: Stratford, London . Office-based with high flexibility (1-2 days per week in the office)

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Closing date: 16 November 2025, 23:55

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible.

Recruitment process: 2 stage interview process which will involve competency and technical assessment.

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you.

The Lead CRM Engineer is responsible for taking a leading role in the CRM engineering capability team to identify and share good practice, develop standards, patterns, automation & tools, reduce technical debt and operational risks.

In addition the Lead CRM Engineer should design and develop enhancements to our CRM platform, supporting the delivery of our CRM Engineering strategy; apply specialist knowledge to identify improvements.

What will I be doing?

• Lead in all aspects of the software development life cycle e.g., requirements, analysis, design, implementation, testing and documentation
• Apply Lean and Agile principles to develop high quality code that has minimal bugs, adheres to CRUK standards and is highly supportable
• Work either independently or in collaboration with Solution Architects to design new solutions in line with the CRM Engineering strategy
• Start the development of new products from scratch, leading on all the technical decisions this entails
• Work in collaboration with Product Managers, Service Designers, UX Designers, Business Analysts etc to identify user needs, discuss capabilities and iteratively design solutions
• Take a leading role in the CRM engineering capability team to identify and share good practice, develop standards, patterns, automation & tools, and reduce technical debt and operational risks
• Design and develop enhancements to our CRM platform, supporting the delivery of our CRM Engineering strategy; applying specialist knowledge to identify improvements
• Apply Site Reliability Engineering principles to track and improve the availability, performance, and security of CRM products. Support the resolution of incidents impacting our products.
• Responsible for release management and line management of 2-5 CRM engineers, coaching them to develop their skills, behaviours and develop their careers.

What are you looking for?

Essential:

• Ability to write clean, readable, and properly tested code based on tried and tested design patterns.
• Experience building applications on our existing CRM platform (Siebel) and/or future CRM (Salesforce), including data model design, custom UIs, custom logic, inbound and outbound integration logic
• Experience running critical services in production and designing highly available, scalable, and secure solutions
• Acted as a Senior or Lead within an Engineering team, starting the development of new features from scratch, defining the overall solutions, and reviewing more junior engineers' work.'

Desirable:

• Understands business problems and able to translate them into solution designs using creativity and pragmatism.
• Knowledge of modern software development methods (SCRUM, Kanban) and approaches (test-driven development, behaviour driven development, continuous integration, continuous delivery)
• Can communicate complex information and concepts to technical and business colleagues, influencing others effectively
• Worked in a complex technical environment with multiple types of business operations and conflicting priorities
• Able to cope with continual change and contribute constructively to improvement cycles

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

You can explore our benefits by visiting our .

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively.

Additional information

For more information about working with us please or contact us at .

For more updates on our work and careers, follow us on: , , , and .

The Early Intervention Coordinator is a key role within the School Based Needs Service, working as part of the borough and district-based community teams, comprised of NHS staff and third sector workforce under the umbrella of The Surrey Wellbeing Partnership. This team will build support around schools offering a wide menu of services across a cluster of schools based on borough/district boundaries.

The role of the EIC is to deliver and support children and young people through one- to- one direct work, small group sessions and signposting to specialist services. These interventions will be delivered across a network of secondary schools in the Runnymede, Surrey Heath and Waverley areas.

Responsibilities 

1. Design, deliver and review evidence-based interventions for children and young people which aim to improve mental health and well-being and build on existing strengths

• Assess the needs and strengths of the referred young person and help them identify individual goals to achieve desired change (Goal Based Outcome Assessments).

• Manage own caseload of children and young people facing a wide range of issues, in both one to one and group settings, to address emerging needs and help build resilience, develop coping strategies and improve their mental health & wellbeing.

• Provide advice, guidance and signposting to young people and their families, that will connect them to resources that will support young people’s wellbeing.

• To operate at all times from an inclusive values base, which recognises and respects diversity and ensures all work is sensitive to a range of ethnic, cultural and religious groups, is gender sensitive and anti-discriminatory.

2. Develop and maintain relationships with key school staff in secondary schools and Schools Based Needs Team

• Work in close partnership and collaboratively with pastoral staff in school, Surrey Wellbeing Partners, Surrey and Borders NHS Partnership, Surrey Children’s Services, local Mental Health Support Teams and other community-based services to provide the most effective service for children, young people and families.

• Ensure that children and young people with more intensive support needs are put in touch with relevant Intensive Intervention services (whilst continuing to provide support until the intensive support is in place).

3. Impact, Monitoring Evaluation and Reporting

• Accurately record individual engagement and evidence of change using appropriate outcomes data to ensure support programmes can be accurately monitored and evaluated. 

• To collect and share case studies that demonstrate good practice and the impact of interventions on outcomes for children and young people.

• Work with colleagues and line manager to ensure that your work is aligned to organisational strategy, key objectives and annual plans and budgets.

4. Personal Development/Other Duties 

• Keep up to date with good practice, legislation and policies that have an impact on service delivery at Eikon

• Work within Eikon’s internal policies, safeguarding, health and safety, and data protection regulations

• Work as part of a team to lead and inspire collaboration across Eikon

• Attend training as discussed and agreed between yourself and line manager

• Attend team meetings and engage in 1:1 supervision

• Work co-operatively and under the management of The Eikon Charity staff to ensure the highest quality of delivery and support

• Be responsible for equipment/resources linked to service delivery

• Work across multiple geographical locations 

UK People Support Team Lead

Contract: Permanent, Full-time, 35 hours per week

Salary:£57,415 - £60,436 per annum with excellent benefits

Location: London, UK.

UK hybrid working – at least 40 % of working time is spent face-to-face (London office, external meetings or travel).

The 40% equates to 2 days per week for a full-time employee, one of those days must be a Thursday when the entire UK People Team are office based.

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

The UK People Team play a critical role in helping WaterAid realise its goals. We lead on the development, deployment and application of strategies, policies and guidance that ensure that WaterAiders are aligned and engaged, and that they have the skills and opportunities to maximise the impact they can make to our mission.  A small, impactful team, at the forefront of our delivery is the service we give to the organisation and central to that is our employee experience to support WaterAiders and the maintenance of a high-performing environment. 

About the role

A key leadership position in the UK, responsible for leading a dynamic and talented team who delivers the highest standards of operational support to WaterAiders in country. The role will need to plan, prioritise, and deliver to a high standard what we promise in order to deliver our ambitious mission.

Responsible for the effective and efficient delivery of UK payroll, pension, and the annual reward process. You will support and coach your team for the development, review and application of UK policies and procedures and be a key stakeholder to our people system Administrator.

You will be working in a matrix environment across the UK People Team and the wider People and Organisational Development function.

In this role, you will:

Team Leadership

• Manage, coach and build the capabilities of the People Support Team, their performance and development in line with our values and people promise.
• Expertise and ownership of UK People Team policies, processes and procedures, ensuring that they meet legislative requirements, are fit for purpose and in line with best practice and organisational priorities under the umbrella of our employee value proposition.
• Lead the delivery of the programme of work so that service standards at met, solutions are pragmatic and driven by our values, minimising risk.

Payroll, Pension and Reward

• Accountable for the delivery of the UK monthly payroll and pension processes, providing oversight and support to the work of the in-house Payroll Officer and being a back-up to their role, to ensure payroll is run accurately each month.
• Implement the annual pay award operationally ensuring accuracy, compliance, and timeliness of payment to all UK based staff.
• Implementation of a new payroll system for the UK.

Systems and Reporting

• Primary super user in the UK of HR Information System, PeoplePlace, ensuring effective and efficient use of the system. Responsible that the country's employee data is correct and in compliance with data protection.
• Drive the importance of data and people analytics and create a culture of data-based decision-making and insight across the team.
• Ownership of maintaining the monthly UK headcount establishment data with key stakeholders in Finance.
• Annual analysis and statutory reporting of the Pay Gap in the UK.

Compliance and Contract Management

• Act as the UK Team specialist on areas of HR compliance, working with 3rd parties and specialist advisors, to ensure that our policies, processes and practices are compliant and meet legal requirements.
• Responsible for data protection in the People Team, provide senior expertise and build capability across the wider people function.

Other

• Ownership of salary calculations in the event of employee termination and/or redundancy.
• Monthly payroll and pension sign off.
• Budget management and invoice approval.

Requirements

To be successful, you will need:

Functional skills

• Proven experience in leading, managing and developing a high-performing people operations team in a matrix, fast-paced organisation.
• Proven experience in managing and running in-house payroll for at least 250 staff or more.
• Excellent understanding of HR policy development; and proven experience in developing and embedding HR policies, processes and procedures that are fit for purpose.
• A qualified and robust HR Practitioner who has sound and up-to-date knowledge of employment law, tax and legislative requirements affecting a wide spectrum of HR policies and practice, i.e. payroll, pension, reward and benefits, together with their application in the context of the employee experience.
• Working knowledge and experience of HR and Payroll systems, to maximise the functionality and create efficiencies.
• Demonstrate project management capability.
• Proven experience in contract management and managing a wide range of third-party service providers.

Personal qualities

• A self-starter who is focused on delivery and execution: proactive in bringing solutions and recommendations to resolve problems and continuously improve HR practices.
• Able to navigate uncertainty and ambiguity: comfortable working at pace. Resilient and able to work under pressure.

Desirable capabilities

• Degree-level education or equivalent.
• Associate (or higher) membership of the Chartered Institute of Personnel and Development (CIPD) or equivalent work experience.
• An interest in and/or knowledge of development issues and the work of INGOs.

Closing date: Applications close 12:00 PM UK time on 28 October 2025. Availability for the First interview (online) is required for 10 November 2025, and the second interviews will take place in person at Canary Wharf on 19 November 2025.

How to apply: Click Apply to upload your CV and a short one-pager Cover letter.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

• 36 days’ holiday (including 8 Bank Holidays) - Please refer to the note below for clarification
• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of X days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.

Our Global Commitment:

Our people promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change !

An exciting opportunity to help amplify the voice and impact of Jamie’s Farm. At a time of significant growth for our charity, we are looking for an experienced marketeer to  lead inspiring, values-led campaigns that showcase the transformative power of our work with young people. You will have the opportunity to shape and grow a vital area of the charity, ensuring our message reaches and inspires the audiences that matter most — whether it’s schools booking a residential stay, supporters considering an Airbnb letting to boost earned income, or simply raising awareness of our work.

What is Jamie’s Farm?  Jamie’s Farm supports young people by combining therapeutic work, farming, and purposeful activities to help them thrive. Through residential visits to our working farms, we provide a nurturing environment where they can reflect, build confidence, and develop the resilience they need to overcome personal challenges.  As part of the dynamic HQ team we offer a beautiful and unique supportive working environment, a competitive salary, and the opportunity to be part of a team that is passionate about making a real difference.

More about the role:  As Senior Marketing & Communications Manager, you will shape and deliver Jamie’s Farm’s marketing and messaging.  You will manage a small team and work closely with colleagues across communications, programmes, business development and operations to ensure consistent, compelling, and values-led campaigns. This is both a strategic and hands-on role, balancing the big picture with creative delivery. This role is offered with flexible hybrid working - with travel to Jamie’s Farm Bath HQ site at least 2 days a week and other farms as needed) 

About you:  We are looking for someone with significant experience in a senior marketing and communications role, ideally within the education or charity sector. You will bring proven expertise in digital communications, campaign management and creative storytelling, alongside excellent communication and project management skills.

Collaborative, adaptable and values-driven, you’ll be able to work across teams to bring campaigns to life. Above all, you’ll be passionate about Jamie’s Farm’s mission and excited to play your part in supporting young people to thrive.

Please see the full job description, desired experience and employee benefits by exploring our recruitment pack below.  Don’t meet every single requirement? We’d still love to hear from you – your unique skills and experience could be just what we’re looking for.

How to Apply:  Please apply via the Jamie’s Farm website by clicking on the “Apply” button below. Read through the full recruitment pack and return both a completed application and equal opportunities form to the email address provided. We look forward to hearing from you!

About SPANA

SPANA (The Society for the Protection of Animals Abroad) is the global charity for the working animals of the world. Since our foundation in 1923, we have worked where they work, to support the welfare of working animals, including horses, donkeys, mules, oxen, dogs and camels.

About this role

This is an exciting opportunity to join SPANA’s Income Generation department at a time of growth for the organisation.As Individual Giving Manager, you’ll play a key role in developing and delivering SPANA’s committed giving programme and multi-channel retention campaigns, including stewardship and value exchange activities.Working closely with the Head of Individual Giving, you’ll help shape strategic plans across UK and international markets, driving income growth to expand SPANA’s global impact. You’ll also line manage the Individual Giving Executive and deputise for the Head of Individual Giving when required.

Contract, location and salary

This is a full-time (34.5 hours per week), permanent role. This role is UK based, hybrid working with regular attendance (approximately 1-2 days per month, or more if preferred) in our London office. Candidates must have the right to work in the UK currently and for the duration of the contract. 

The salary for this position is c.£42,000 per annum, subject to skills and experience. SPANA is pleased to offer a range of benefits including a generous company pension scheme with 10% employer contribution if the employee contributes a minimum 5%, and health care cash plan. 

Further details and how to apply

Please see the job description for full details including a person specification and information on how to apply. The deadline for applications is 23:59 GMT on Tuesday 11 November 2025. 

Applicants must have the right to work in the UK currently and for the duration of the contract. 

Prospectus are delighted to be working with our client, in the search for their new Philanthropy Manager.  This is a strategic client facing role focused on advising clients on their philanthropy and charitable giving as opposed to fundraising.  The position will be offered on a full-time basis, on a hybrid contract. The position is expected to occasionally travel across the UK to meet clients and work closely with staff members based in Bristol and Whiteley.

The Organisation
The company runs around 5000 family and charitable trusts, managing assets of over £1 billion.  This includes over 400 charitable trusts, ranging in value from a few hundred thousand to tens of millions, and supporting charitable causes across the spectrum.  

The organisation's ethos is driven by our “Can-do; Will-do” approach, with a focus on ensuring best-in-class client service.  Their objective is to be the #1 provider for grant-making charitable trusts and foundations in the UK.  The organisation are now looking to expand their philanthropic offering to meet this objective and are looking to recruit a Philanthropy Manager to join this exciting project.

The Candidate
This successful candidate will be meeting with high-net-worth clients to understand and help to realise their philanthropic ambitions.  You will thrive in meeting a variety of individuals and getting to understand what their goals are, and finding ways for them to achieve them.  Whilst this is not a fundraising role this experience alongside other core requirements for the role may be considered.

You will be a collaborative and strategic thinker, skilled in active listening, persuasion and influencing.

You will be comfortable working in a fast-paced environment, with the ability to oversee a wide-ranging portfolio.

You will have significant experience within the grant making and philanthropy field, with proven ability to build and maintain relationships with high-net-worth individuals and charitable organisations.

The Role
The company is seeking a confident, strategic, and experienced professional to contribute to the delivery of their philanthropic services. This hybrid role combines the management of charitable trusts with the delivery and development of Ludlow’s philanthropic proposition. You will oversee a portfolio of trusts, support high-net-worth clients in achieving their charitable goals and contribute to the strategic growth of their trust and philanthropy services.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity. We particularly welcome those who have lived experience to apply. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Catherine at Prospectus.

If you are interested to learn more about the position, please apply with your CV only. Should your profile be successful, will be in touch to explore the role, and experience, in more detail.

CAAS is an amazing organisation, supporting ADHD and autistic individuals, their families, and the community around them.  We are in a great position, with stable funding, an experienced team of around 40 staff, and a new strategy that is inspiring and impactful.  We are looking for a kind and effective leader to join us as our next CEO, and keep CAAS thriving into the future. 

As CEO, you will have the confidence and the expertise to deliver on our vision of changing perceptions to reduce stigma and break down barriers, bringing strategic leadership experience, a high level of organisational ability, self-motivation and self-discipline. You will have a passion for extending our reach and will demonstrate experience in delivering strategy, leading effective teams and building relationships within our community. 

To apply, you need to submit a completed application form alongside a supporting statement of no more than 2 sides of A4, detailing how you meet the requirements of the role.  Deadline to apply is by 10am on Monday 17th November, but feel free to reach out to our current CEO, Kay D'Cruz, for an informal chat about the role if you'd like to find out more.

More details about the job and additional information about the person specification can be found in the job description and in our recruitment pack, but in summary the key responsibilities of the role are:

Strategic Leadership: Deliver CAAS’s strategy, fulfil our legal obligations, evaluate and improve performance, report on progress, ensure CAAS remains well positioned for the future

Operational Leadership: Ensure robust systems, processes and policies, assess and manage organisational risk, build sustainable delivery mechanisms, oversee effective digital, communications and fundraising activity, maintain our case for support and tender for and manage contracts

People & Culture: Foster positive working cultures, promote staff wellbeing, ensure staff are focussed on delivering CAAS mission, drive staff development

External Relationships: Influence and advocate for change, act as lead ambassador for CAAS with funders, professionals and other stakeholders

 We are looking for candidates who:

• Have a passion for, and commitment to, our work
• Have a track record of effective working at a senior leadership level, building supportive external relationships and driving positive internal cultures, based on compassion and a drive for excellence
• Are action-orientated, adaptable and flexible in the pursuit of impact
• Can juggle multiple and competing demands, and thrive in a busy, varied environment
• Enjoy ensuring robust governance and compliance
• Have strong written and verbal communication skills; are a persuasive and passionate communicator with excellent interpersonal skills
• Are warm, inclusive and approachable, an actively listener and neuro-affirmative

Further information is available on our website. 

Young People Support Worker

We are seeking a dedicated and compassionate individual to support young people in supported accommodation in Twickenham

Position: Young People Support Worker
Location: Twickenham
Salary: £27,636 per annum
Hours: 37.5 hours per week - Hours are 9am-5pm Monday to Friday

Contract: Permanent, Full Time
Closing Date: Sunday 9th November 2025

About the Role

As Young People Support Worker you will work as part of a team delivering an assessment, support and move on service to vulnerable clients in supported accommodation. You will have a caseload of 5 clients aged 18-25, in a supported accommodation in Twickenham.

You will mostly lone work, with the Service Manager and Senior Progression Coach working from the office once a week each on average.

You may be required to work from our offices with the rest of the team in Lambeth/Croydon once a month as the business need arises or for training.

Key responsibilities:

· Ensure the safety and wellbeing of clients at all times, following safeguarding and emergency procedures as required.

· Hold a caseload as key worker, taking joint responsibility with the team for day-to-day client support.

· Lead on risk and needs assessments, develop SMART outcomes-based support plans, and review regularly.

· Deliver one-to-one and group support to build resilience and independence, both on site and in the community.

· Work in partnership with external agencies and involve clients in decision-making and community activities.

· Support clients to access education, training, employment, volunteering and benefit entitlements.

· Contribute to a safe, welcoming environment including rota cover, health and safety checks and move-in support.

· Support and collaborate with volunteers and participate in wider organisational engagement opportunities.

About You

You’ll be a motivated, empathetic and organised individual who thrives on helping young people achieve independence. You’ll bring:

· Experience working with the client group and understanding their needs, including homelessness, mental health and substance use.

· Experience in housing settings with knowledge of health and safety responsibilities.

· Strong understanding of asset-based approaches, safeguarding requirements and professional boundaries.

· Knowledge of risk assessments and support planning.

· Good literacy, numeracy and IT skills, including Microsoft 365 and Salesforce.

· Commitment to equality, diversity and treating everyone with dignity and respect.

· Commitment to creating a safe and healthy environment for clients, staff and visitors.

· Integrity, professionalism and the ability to work effectively in partnership with others.

About the Organisation

You’ll be joining a respected charity that provides housing and support services for young people and adults at risk of homelessness. The organisation focuses on prevention, empowerment and long-term stability, helping people develop the confidence and skills to live independently.

Other roles you may have experience of could include: Youth Support Worker, Housing Support Worker, Homelessness Worker, Key Worker, Tenancy Support Officer, Support Assistant. #INDSCP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.