Service development manager jobs in bushey, hertfordshire

We are seeking a proactive, highly organised and purpose-driven Programme Manager to lead the global delivery of the School Enterprise Challenge — our flagship entrepreneurship education programme. This pivotal role blends programme oversight, marketing, operations, partnership management, MEL (monitoring, evaluation and learning), and school engagement to ensure that thousands of schools around the world are supported to launch and grow student-led businesses.

You will be at the heart of the programme’s implementation — while working closely with the Head of Global Programmes, who leads on overall strategy and development. This is a dynamic, multi-functional position suited to someone who thrives on ownership, collaboration, and impact. You’ll be part of a small, dedicated team passionate about education, entrepreneurship, and creating opportunities for young people worldwide.

As the programme is delivered in both English and Spanish, strong written and verbal Spanish language skills are essential.

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

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​This is an exciting but critical time to join the team as the charity looks to grow and expand its business development, fundraising and income generation efforts across the organisation. This is an excellent opportunity for a passionate individual with exceptional writing and organisational skills plus an eye for detail, to advance in their fundraising career by supporting our vital work.

Brief role description:

As part of the Marketing, Communication and Fundraising Directorate, and led by the Head of Fundraising and Development, the Corporate Development Manager will be supported to be creative in how they grow and uplift our corporate partnerships. They will have an entrepreneurial approach to their work to identify and attract new partnerships whilst being responsible for the relationship management of our established partners, focusing on stewardship, renewals and smart uplifts.

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Interested? Want to know more about the Charity? Check out our website

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Eager to know more the role? Have a look at the Job Description attached.

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​What’s in it for you? Check out the Benefits sheet attached.

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Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date Friday, 22 August 2025.

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​Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. ​If you are an internal applicant, please ensure you have made The People Team aware before applying.

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We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.

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​We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

Who we are

Chefs in Schools is a young, ambitious charity that’s rapidly growing. Our mission is to improve kids' health, through improving school food & food education. We focus our efforts in areas of high socio-economic deprivation, where more than a third of children are entitled to free school meals, and diet-related disease is driving further inequality. 

We support and train school kitchen teams to serve the best, freshest and tastiest food possible, alongside meaningful food education. We share learning and resources, aiming to inspire and enable others to follow our lead.

We’re backed by some of the biggest names in food and have ambitious targets to ensure every child has access to incredible school food and food education,  setting them up for life with the skills and knowledge to feed themselves well.

About you and the role

The purpose of this role is to manage operational delivery of our School by School Programme, ensuring efficient and effective delivery. 

You will be supported by our Chief Innovation Officer, and manage our Chef Trainers delivering our School by School interventions. You will work closely with the Director of Partnerships & Impact, our School Engagement Manager and our Research Supervisor. 

Your role will oversee our School by School interventions, delivered across multiple school sites. This role will be primarily focused in London, but will include supporting schools in locations across the UK as we develop new hubs. You will be joining a dynamic and growing charity who are passionate about delivering exceptional training, skill sharing, expertise and know-how to advance the quality of food preparation, food service and food education in schools.

You will have an understanding of the context that we operate in, education and food sectors. You will have strong people skills, and the ability to manage effective partnerships with external organisations. 

The responsibilities, skills and experience listed below are intended to give you an idea of what we need for this role. If you don’t meet every single requirement, but feel as though you would be able to work with us to deliver the majority of them, we would urge you to apply anyway. We are dedicated to building a diverse and inclusive workplace, and for us the most important ‘experience’ is passion for our mission. You may be just the right candidate for this, or other roles. We encourage applicants from all backgrounds, especially those from underrepresented communities, to apply.

We want to get to know you at the interview and understand we can do this best if you’re at ease. We’re an inclusive employer and work hard to create a welcoming working environment for everyone, including appointing a neurodiversity champion to help us identify how we can make our work environment work for everyone. If you need adjustments to the interview process please let us know.

As we work with children & young people, an offer of employment will be subject to satisfactory references and DBS clearance, in line with our safeguarding policy.  

The responsibilities:

• To work with the Chief Innovation Officer to ensure that all programme delivery of school interventions is delivered in line with our vision, values and ethos.

• To support and manage our Chef Trainers to ensure that programme delivery is carried out in the most effective and efficient way.

• Coordinate and oversee all programme activities, including scheduling, logistics, and resource allocation.

• Managing the programme budget, identifying issues, and ensuring milestones are met. 

• Work closely with the Chief Innovation Officer, Director of Partnerships & Impact and the School Engagement Manager to assess, cost and propose suitable programmes of support for schools and multi-academy trusts interested in our School by School programme. 

• Working with the School Chef Educator and Membership teams on our regional expansion strategy, creating schools that are centres of excellence across the country.

• Working with the School Engagement Manager, attend and contribute to meetings with the Senior Leadership of prospective new schools and academies, developing proposals and financial forecasting.

• Liaise and manage relationships with the Senior Leadership in the schools and academies we work with, being the key contact for operational delivery of programmes. 

• To ensure that service level agreements are agreed with schools and that our delivery matches the agreements.

• To monitor costs of the programme delivery, reporting progress of programmes to the Chief Innovation Officer, identifying any risks or delays to programme delivery. 

• At all times to ensure that our school interventions are being delivered in a legally compliant, cost-effective way.

• Work closely with the Chef Trainers to ensure our advice to, and work in, schools is legally compliant.

• Support the Chef Trainers in monitoring legal safety compliance in schools, promptly flagging major concerns to the Chief Innovation Officer and where appropriate, the key school contact.

• Ensuring learning and evaluation is embedded in our programme delivery, working with the Chef Trainers to document best practice learnt from each programme. 

• To work alongside the Director of Partnerships & Impact and Research Supervisor to ensure that we’re collecting accurate and relevant data to measure our impact, evaluate the impact and effectiveness of the programmes, conducting regular assessments and measurements.

• Work with the Research Supervisor to support preparing reports on the impact of the School by School programmes, including statistical data, trends, and success stories. 

• Work with the School Engagement Manager to maintain accurate data records and ensure our contacts database is up to date with relevant chef, school lead and engagement information. 

• Collaborate with the Chef Trainers to ensure the delivery of high-quality services that meet the needs of schools. 

Your skills and experience

You'll be the right person for this job if:

• You are passionate about food and believe in our mission to improve kids' health through improving food and food education in schools

• You enjoy problem-solving and working in a dynamic environment

• You have some experience in leading or managing a team within the food sector

• You have some experience working in a similar multi-site role 

• You have financial experience in the food sector - e.g. costing recipes, stocktaking, finding the best cost for ingredients. You’ll be comfortable with spreadsheets, monitoring financial costs, and producing financial forecasts

• You are organised, methodical, strong on detail, and able to map out deadlines and plan ahead

• You are able to engage effectively with senior leadership teams in educational settings, and are proactive and confident in addressing challenges

• You are an excellent writer and communicator with strong presentation and facilitation skills 

• You are skilled in building rapport with people and strike a balance between being supportive and challenging 

• You have experience working with various individuals and organisations, building relationships, and collaborating effectively to deliver successful projects

Benefits

You would be joining a friendly, supportive team who works hard but believe in a healthy work/life balance. We were voted one of CODE Hospitality’s happiest places to work in 2024. We seek a diverse range of perspectives, skills, experience and knowledge. Joining a small, collaborative team means you’ll be able to contribute to and draw on various projects and strategic insights.

We offer 33 days of holiday per year including bank holidays, 3 additional office closure days over the Christmas period as well as wellbeing days over the summer school holidays.  We also have a Cycle to Work scheme, hybrid working, enhanced parental leave, and free access to the CODE app for discounted restaurants & hospitality venues. We are committed to developing our team and will support you with relevant training opportunities including £250 towards elective training and development of your choice.

We also offer Bupa Dental Insurance, Income Protection Insurance, as well as access to the Aviva Smart Health Platform which offers health benefits including free rapid access online GP appointments, free counselling and wellbeing support.

Application process

In line with our commitment to ensuring a fair and unbiased recruitment process, we invite candidates to answer a series of questions related to their day-to-day job. Please follow this link to answer the questions and submit your application along with your CV.

We recommend that you develop your answers offline and copy them in when you’re ready to ensure you don’t lose your work if interrupted.

Your answers will go through our sifting process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. A long list of candidates will then additionally have their CVs reviewed.

Shortlisted candidates will be invited to a 30 mins online interview. Successful candidates will be invited to attend a second, in-person interview at our office in Brixton, London.

Expected duration of this application process: 6 weeks

Application deadline - Midnight Tues 19th Aug.

First interviews (online video call) will be held online on Thurs 28th Aug.

Second interviews (in-person) will be held on Thurs 4th Sept.

Grade: Senior Manager 

Job Title: Senior Programme Manager, Europe

Type: Fixed Term Contract until 31st December  2027 

Location: This job is open to candidates living in  France, Germany, Spain, Sweden  and the UK. Please note that we currently do not have the infrastructure to support visa sponsorship and you must have the relevant right to live and work in your country of residence.

Reports to: Programme Director, Europe

Direct reports: Grants Programme Manager , Senior Associate 

Hours per week: 35 - 40 hours/week (depending on local labour laws)

Compensation: Salaries are benchmarked to the country of residence and mapped to years of experience. Please note that to counter inequity, salaries at CPI are non-negotiable. 

• France: €92,216 - €106,403 

• Germany: €106,965 - €123,422

• Spain: €95,044 - €109,666

• Sweden: 1,064,988 kr - 1,228,843 kr

• UK: £85,144 -  £98,243

Closing Date: Friday 8th August  2025, 11 am British Summer Time 

About the Centre for Public Impact (CPI):

At the Centre for Public Impact, we believe in the transformative potential of government to improve lives and create better outcomes for all. Yet, we recognize that many of today’s government systems, structures, and processes are not yet designed to address the complex challenges of our time. That’s why we are committed to reimagining government- working towards systems that truly serve everyone, equitably, and effectively. 

As a not-for-profit organization founded by the Boston Consulting Group, we act as a learning partner for governments, public servants, and a diverse network of change makers. Though we are a small organisation, our global footprint is expansive. We have dedicated and innovative teams in Asia,  Australia/ Aotearoa New Zealand,  Europe and North America. We are all aligned by our  Global Hub operational team who provide people & culture, operational, finance, and communications partnership across the regions.

CPIE was founded in 2020 and our culture is founded on the values and principles within our vision for government. So in everything we do we aim to be humble, open, empathetic, authentic, trusting and trustworthy, curious and to champion diversity and inclusion. We continually experiment with ways to embody our values, striving to share power and devolve decision-making to those best placed to make the decision. We challenge traditional hierarchies, adopt a strengths-based approach, and prioritise mutual support. 

Our Values: 

• Curiosity - We champion exploration and creativity.

• Courage - We are authentic and brave in our decisions and actions.

• Collaboration - We share power and work together.

• Empathy - We embrace others’ perspectives and experiences.

• Equity - We disrupt systemic barriers to shift power.

The AI Opportunity Fund:

The AI Opportunity Fund, led by the Centre for Public Impact with support from Google . org, is currently a  €16 million initiative aimed at empowering underserved workers across Europe with essential AI skills. The programme has selected 73 organisations from hundreds of applications to provide tailored AI training to 20,000 workers across 24 European countries. These organisations focus on diverse communities, including rural job seekers, underemployed women, and public sector workers, aiming to bridge the digital divide and promote economic resilience. The initiative underscores AI's potential to drive social mobility and equitable growth across the continent. We are also hoping to scale our work in this area in the future. 

Position Overview: 

We are seeking an experienced, strategic and detail-oriented Senior Programme Manager to oversee the ongoing  delivery of the AI Opportunity Fund. This exciting role focuses on managing the implementation, budget and contractual aspects as well as lessons learned of the programme, ensuring its success in meeting our ambitious targets to equip underserved communities with essential AI and digital skills. 

As part of a  dynamic team working across diverse programs to advance CPI Europe’s strategy, this individual will thrive on building strong relationships within CPIE, across CPI’s regions, and within our Global Initiatives. We’re looking for someone who embraces the challenges and opportunities of a startup environment, where learning, adaptability, and building the plane as we fly it  are all part of the journey!

Reporting to the Regional Director, Europe and leading a small team, the Senior Programme Manager role will have oversight of the AI Opportunities Fund which CPI is running on behalf of Google . org.

Key Responsibilities and Core Competencies:

 Programme Leadership and Delivery

• Lead the successful delivery of the  AI Opportunity Fund programme, ensuring timely, high-quality, and outcome-focused execution in line with the Fund’s ambitious targets

• Lead a team who effectively collaborate with grantees and training providers across multiple regions, ensuring effective implementation of activities, proactive resolution of challenges, and sustained programme momentum

• Identify and manage programme risks, embedding proactive mitigation strategies and enabling the team to navigate issues effectively

• Deliver clear and consistent updates to funders and internal stakeholders through both written reports and verbal briefings

Strategic and Financial Oversight

• Oversee programme budgets (€16m+) and financial performance, ensuring efficient resource allocation and alignment with funding requirements.

• Collaborate  with the Finance Team  to review spending, analyse trends, and deliver timely financial reports, ensuring strong internal controls and full compliance with legal and regulatory requirements

• Provide overall oversight of a range of contracts, including approving amendments, while supporting the team in managing day-to-day operations to ensure effective implementation and compliance.

 Partner collaboration

• Build and maintain strong, trust-based relationships with delivery partners, funders, and stakeholders to ensure aligned and collaborative programme delivery.

• Represent CPIE with confidence and build trust in partner meetings, clearly communicating programme progress, impact, and financial performance.

• Foster open, two-way communication at all levels and with partners to identify shared goals, address challenges early, and strengthen joint decision-making.

Monitoring, Reporting, and Learning

• Track delivery milestones, outputs, and financial performance against programme goals using established project management and monitoring frameworks.

• Collaborate with  CPI’s Knowledge, Learning, and Impact team to analyse outcome data, ensuring alignment with strategic objectives and clear communication to stakeholders.

• Share insights and lessons learned with CPI leadership and Google . org to drive continuous improvement, support programme adaptation, and inform organisational learning. 

Thought Leadership & Business Development: 

• Shape and drive strategies to scale and strengthen programmes, ensuring CPI’s work remains innovative, impactful, and aligned with emerging priorities.

• Lead the development of strategic partnerships with funders and delivery partners, cultivating senior external relationships to support growth and collaboration.

• Provide thought leadership by contributing to strategic planning, influencing sector dialogue, and representing CPI in key forums to elevate its voice and impact.

• Develop public policy lessons and other insights from the Fund, to be utilised by CPI-E and/or Google . org

People Development:  

• Foster an inclusive, supportive team culture where Diversity, Equity, Inclusion and Belonging (DEIB) is prioritised. 

• Promote a coaching-led approach and ensure performance management is fair, transparent, and focused on development, including the regular use of constructive feedback to support individual and team growth

• Support the team to manage conflict constructively, encouraging open dialogue, mutual respect, and collaborative problem-solving.

• Develop a resilient and adaptable team that embraces complexity and ambiguity, promoting ethos that value creative problem solving and shared accountability

Personal Development & commitment to continuous learning: 

• Engage in regular self-reflection to identify strengths, areas for growth, and personal goals, demonstrating curiosity about their leadership style and its influence on team culture.

• Actively seek out learning opportunities to stay up-to-date in a rapidly changing public sector and nonprofit/social impact landscape.

The above job description is intended to be an outline of the duties and responsibilities for this role. This is not an exhaustive list, and may change over time. You may be expected to undertake other duties that are commensurate with this role and grade.

Qualifications: 

• At least 8-10  years of relevant experience. CPI welcomes a breadth of experience from individuals from  service-oriented environments

• A project/programme management qualification is desirable, but not essential with proven relevant experience

Experience: 

We are seeking candidates who can clearly demonstrate experience aligned with the core competencies and responsibilities outlined above. These represent the essential capabilities needed to succeed in the role.

In addition, we’ve identified a number of desirable skills and experiences that would bring added value to this role and to CPI more broadly. While not essential, these attributes reflect the direction of our work and the evolving needs of our team and partners. We encourage you to highlight any relevant experience  whether gained through formal roles or other contexts  that speaks to both the core and added-value areas of this position.

• Experience of successfully managing complex programmes within grant making or the philanthropic space.

• An understanding  of good grant making practice that demonstrates the ability to effectively manage all stages of a grant making process

• Experience in designing, implementing, or managing skills development and training programmes 

• Experience or understanding of AI or related technologies

Salary, benefits, and how to apply 

At the Centre for Public Impact, we are committed to countering pay inequality and  have conducted a global compensation benchmarking process to ensure that we're paying our staff fairly and well for the roles that they hold. Therefore, salaries at CPI are non-negotiable. 

CPIE offers comprehensive benefits to its employees including a range of high-quality health, dental, and vision plans; employer’s contribution to pension/retirement as applicable;  dedicated professional development funds; generous paid leave and public holidays;  short/long term disability, paid parental leave and extended illness leave; and a year-end organisation-wide closure. We anticipate this position will require approximately 15-20% domestic and international travel.

We use a structured review process to ensure fairness in our hiring. Please note that we are collecting CVs and cover letters.We understand applicants may use tools like ChatGPT as thought partners; however, we are looking for original work that reflects your unique perspective, skills and reflections. Please do not submit content that is directly copied or heavily reliant on AI  as these will be flagged and marked down. We have a team of  real people  who review and score your CV and cover letter and a system that helps us ensure applications maintain authenticity. Please apply by Friday 8th August 2025, 11:00am British Summer Time,  the portal closes automatically and we will not be able to reopen it. Please note: We may close the application window early if we receive a high volume of applications. 

To advance our purpose of reimagining government so that it works for everyone, CPI seeks to attract and support a diversity of backgrounds, experience, talent and thought. For this reason, we encourage applicants from all backgrounds to apply. You can read our full Diversity, Equity and Inclusion Policy here. CPI is an equal opportunity employer. Applicants will not be discriminated against because of race, colour, caste, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

We have an exciting opportunity for a Business Development Manager working 37.5 hours per week.

Victim Support is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

This role is home based (within England and Wales) with some national travel and overnight stays required. An additional £2,800 per annum London Weighting Allowance will be paid if applicable.

What we offer:

At Victim Support we believe in attracting and retaining the best people and offer a competitive rewards and benefits package including:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role:

The purpose of this role is to lead on the development and submission of tenders and proposals, working with a range of internal stakeholders and partners to translate organisational data into cohesive and compelling submissions that convey Victim Support's service offers and fully address commissioner and funder requirements.

To succeed in this role you will have a proven track record in leading business development through public sector contracts. You will be an excellent communicator and collaborator, as well as skilled in building sustainable partnerships that add value to services.

This role is home based (within England and Wales) with some national travel and overnight stays.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

Closing Date: Monday 1st September 2025

Interview date: Monday 8th September 2025

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

The Bridge Renewal Trust is a forward-thinking charity dedicated to reducing health inequalities and creating healthier, safer and stronger Haringey communities. Established in 2009, we have grown from a team of three to over 55 staff members, supporting over 20,000 people annually with a turnover of approximately £3m.

We are now seeking a talented and ambitious NHS Programme Coordinator to join our team and play a vital role in driving forward one of our most impactful programmes, delivering vital skills to a range of beneficiaries.

Working with our Head of Healthier and Stronger Communities and the NHS Programme Manager, you will develop and implement a comprehensive workplan, taking responsibility for the day-to-day delivery of the programme, oversight of two staff, financial management and regular reporting to key stakeholders, ensuring effective, consistent and responsive delivery across all aspects of the programme.

We are primarily seeking an experienced, competent, level-headed programme coordinator who is passionate about effective yet agile delivery. You should be self-starting, strategic yet pragmatic in your thinking and problem-solving, an excellent communicator with strong people skills.

Are you ready to bridge the gap to a healthier and safer Haringey? This is your opportunity to join a progressive organisation where we value and reward the performance of our staff. To apply, please email your CV, including the contact details of two referees, and a supporting statement that demonstrates how you meet the requirements outlined in the Person Specification to the email listed. For a full job description, please visit our website or email us.

NB: We reserve the right to withdraw this opportunity early if we receive a high volume of suitable applications. As part of our commitment to equal opportunities, we invite you to complete our Monitoring Form which can be sent to you via email. Please quote the Job ID 2025021. Thank you.

The Bridge Renewal Trust is an equal opportunities employer and positively welcomes applications from all sections of the community. Company registration No: 06949568, Registered Charity No: 1131941

Can you make a difference to the lives of thousands of young people? Do you want to develop your career within a multi-award winning social enterprise?

WHAT WE DO

Our mission is to provide mental health support available to everyone, everywhere. Tellmi is a multi-award winning fully moderated, anonymous, mental health service predominantly for young people aged 11-25. The Tellmi app safely enables young people to talk about difficult things and encourages them to help themselves, by helping each other. Beneath an engaging anonymous peer to peer feed, Tellmi integrates the latest psychological research to promote the development of protective factors such as emotional resilience, empathy, social skills, stress management and coping techniques. Tellmi is commissioned by the NHS and Local Authorities across the UK and works closely with schools, CAMHS and VCSFEs.

The Tellmi app is free to download with premium features in commissioned areas. The app is available 365 days a year, 24/7 and our moderators, counsellors and therapists are available from 8:30am until 11pm everyday.

YOUR ROLE

Your role is to ensure the operation of the Tellmi Mental Health Service is safe and effective for all users. This role encompasses direct support for our users via the Tellmi app as well as behind the scenes management of operations. You will be one of the counsellors on call to respond to high risk posts during daytime working hours. You will manage the human element of our digital service including the users, moderators, counsellors, therapists and volunteers. You will take a keen interest in the wellbeing of our users and through curiosity and compassion ensure that they receive the best support that we can provide. You will succeed in this role if have experience of counselling, youth or social work and you are a good communicator who is able to win the trust of your team through compassionate accountability.

As Designated Safeguarding Lead (DSL) you will take primary responsibility for safeguarding and child protection within Tellmi. You will act as a point of contact for staff and volunteers, providing advice and support on child welfare and protection matters relating to our users. You will manage safeguarding concerns, liaise with external agencies especially in commissioned areas and ensure the company’s safeguarding policies are up-to-date and effective. Although an important responsibility the DSL element is a relatively small part of the overall role.

You will report directly to the Co-CEOs. We are looking for someone who is highly proactive, totally reliable and is eager to take the initiative to help us continually improve the service. We will expect you to enjoy learning and actively pursue continual professional development to ensure that you are fully up to date with the latest policies, regulations and guidance related to your role. You will be expected to share in the on-call remote support of moderators, counsellors and therapists in the evenings and weekends.

This role offers considerable opportunity for career progression as the business grows.
 

YOUR SPECIFIC DUTIES

Moderation, counselling and supervision (15%)

• Responsible for responding to high risk users during the day including emergency third party disclosures if required.

• Providing occasional cover for moderation or counsellors at any point during the operational hours.

• On call for ad hoc support of counsellors and therapists during evenings and weekends (typically three to four times a week).

Management and oversight of moderators, counsellors, therapists and volunteers (25%)

• Organise and manage rotas for moderators/counsellors.

• Process and monitor referrals for Tellmi Therapy.

• Performance manage and oversee quality control of moderators, counsellors and therapists.

• Maintain and develop guidance, training, policies and operating procedures (SOPs).

• Be the first point of contact for moderators, counsellors and therapists to support with operational issues and queries. 

• Facilitate peer supervision sessions for counsellors and therapists

• Manage recruitment of new moderators, counsellors and therapists including identifying workforce needs.

• Deliver moderation, counsellor and therapist training.

• Provide strategic oversight and operational support for the SuperPeer volunteer programme.

• Provide occasional support with training of the SuperPeer volunteers.

Designated Safeguarding Lead (10-15%)

• Maintain a level 3 safeguarding qualification and other relevant CPD for both children and adults

• Ensure that all staff and contracted staff maintain the safeguarding qualification appropriate to their role.

• Have primary responsibility for safeguarding for children and adults across the company (users and staff).

• Maintain and develop the Tellmi Safeguarding policy.

• Be on call for urgent safeguarding matters.

• Identify, monitor and create support plans for complex Tellmi users.

• Be the named Caldicot Guardian (training provided if needed).

• Write safeguarding and incident reports.

• Liaise with the Service Delivery Contract Leads to determine how to share safeguarding information in commissioned areas.

• Create NHS safeguarding assurance reports and attend relevant meetings in commissioned areas.

• Undertake the duties of Patient Safety Manager for NHS contracts including attending relevant meetings, maintaining patient safety procedures and reporting patient safety incidents.

App operations (40%)

• Monitor for issues arising on the app and report as appropriate.

• Make use of data generated by the app to monitor and report on the general performance of the Tellmi service.

• Contribute to the management of the Tellmi Directory.

• Use knowledge of user behaviour and app operations to contribute to the development of the app.

• Line manage the Operations Assistant.

• Collate user feedback.

• Manage user accounts and permissions on the Tellmi platform.

• Contribute to the maintenance and updates of company policies.

• Respond to email queries from users and others.

• Manage and setup of in app Notices to users including Tellmi Therapy invites.

• Maintain strong working relationships with Co-CEOs, and other senior staff in order to ensure transparency and rapid response to arising issues.

Contract Support (5%-10%)

• Ensure that the app configuration meets needs of new commissioned areas.

• Ensure that Tellmi meets the quality requirements for the LLR ICB by creating the LLR quality report, attending quarterly review meetings and progressing resulting actions. 

• Oversee quality reporting in future commissioned areas as required.

• Provide updates and insights to feed into the quarterly reporting to commissioners.

• Use knowledge of user behaviour to contribute to development of outreach and engagement campaigns.
   

YOUR EXPERIENCE, SKILLS AND CHARACTERISTICS

Essential

• Someone who has experience of delivering and managing a support service. 

• Relevant qualifications in psychology, counselling or related field such as social work or mental health practitioner

• At least four years experience managing people in a relevant field

• Curiosity in people, processes and systems

• Some safeguarding experience

• Clean enhanced DBS

• Trustworthy

• Attention to detail/accuracy

• Compansionate

• Excellent standard of written and spoken English.

• Use of standard IT tools such as word processing and spreadsheets.

• Proactive and diligent.

• Organised and self-motivated to manage your workload effectively.

• Able to work independently. 

• Happy to have a varied set of responsibilities and tasks.

• A team player who is willing to be brave, to try and able to learn from failure.

Desirable

• Previous safeguarding lead

• Familiar with Google Workspace tools (docs, sheets, etc).

• Familiar with Solution Focused Therapy

• Interest in health technology

• Experience in or knowledge of NHS mental health services or social care.

WHAT WE OFFER

• A degree of flexibility over working hours.

• Direct impact on our mission to improve the health and happiness of young people.

• Work alongside a highly creative and ambitious team.

• Performance reviews and opportunities to develop oneself in a multitude of different areas.

• Training in offering peer support, safeguarding, moderation and the Tellmi counsellor approach.

• A rare chance to work in a tech focused social enterprise which would highly benefit anyone with ambitions to become more entrepreneurial.

• An opportunity to experience different aspects of the business.

• Insight into a mental health support tool.

• Skill development.

• Additional wellbeing days.

WORKING HOURS, LOCATION AND TRAVEL

• You will attend our London office near Waterloo, London at least twice a week.

• Internal meetings take place either at our office near Waterloo, London or Spitalfields, London.

• Expenses will be covered other than for commuting to and from our offices.

Tellmi is committed to the safeguarding of unborn babies, children, families and adults. We aim to both protect users from harm and ensure that their right to confidentiality is properly upheld, in keeping with the law and good practice guidance. This role will involve obtaining an enhanced DBS check.

Job Title: Operations Manager 

Duration: Permanent 

Hours: Full time

35 hours per week Monday – Friday 

Salary Scale:£36,839 – £42,781  
Appointments are made at the start of the salary scale, with annual pay progression through the scale based on satisfactory performance. The pay scale is reviewed annually in the light of cost of living and operational budgets.  

Pension:                   6% employer pension contribution

Holiday:                   26 days plus bank holidays

Reports to:            Deputy Director 

Line Manages:         Operations Supervisors, Gallery Technician, Front of House staff and Cleaners 

The appointment is subject to a satisfactory DBS check 

The Operations Manager is a key role within the team, ensuring the effective and efficient management of the SLG’s three sites: the Main Gallery, the Fire Station and Art Block. This includes managing the maintenance and upkeep of the SLG’s Grade II listed buildings and artist-designed gardens, as well as leading the Front of House team to ensure that the SLG provides a welcoming and inclusive environment for all visitors and a high quality of visitor experience. 

The Operations Manager works closely with the Deputy Director and manages a team comprising two Operations Supervisors, the Gallery Technician and contracted and casual Front of House staff and Cleaners. The role takes the lead on the implementation and monitoring of the SLG’s environment and sustainability policy and contributes to organisation-wide work towards the SLG’s equity, diversity and inclusion objectives. 

The post holder will be required to be an appointed first aider and a fire marshal, as well as a primary keyholder. They may, therefore, be called upon for out of hours emergencies. Appropriate training will be given. 

In our endeavour to diversify our workforce and create a more inclusive environment, we particularly encourage and welcome applications from people from backgrounds which are underrepresented in museums and galleries, including people from low-income backgrounds, people from Black, Asian and ethnically diverse backgrounds and disabled people. 

Friends of Moorfields

The Friends of Moorfields is a registered charity supporting the patients and staff at Moorfields Eye Hospital, a world centre of excellence for the specialist treatment of eye diseases.

The Friends provide a range of services to support the work of the hospital – including the purchase of clinical equipment – and manage a team of volunteers.

The Position

We have an exciting opportunity for a self-starting individual looking to develop a career across the breadth of communications, media and PR in the digital age. Based at Moorfields Eye Hospital, the post holder will be inspired by the difference Friends staff and volunteers make to patients and staff at Moorfields. They will be passionate about seeking the most engaging ways to communicate across digital and social media platforms. They will work closely with the health hub, shop and volunteer team and will be committed to raising the profile and awareness of Friends of Moorfields.

The post-holder will be an all-rounder; someone who is comfortable working on their own initiative, is well organised, and who enjoys the challenges of supporting a small and friendly team. They will be supported to grow and develop in this role, through an active approach to training and development, and through a positive and empowering working environment.

Key Accountabilities

1. To promote Friends externally and manage our website content.
2. To provide regular communication with our existing membership and supporters
3. To contribute to, edit and produce our quarterly newsletter and information leaflets.
4. o collaborate with partner organisations (Moorfields Eye Hospital NHS Foundation Trust, and Moorfields Eye Charity) to ensure joint messaging where appropriate.
5. To work with Moorfields Eye Hospital Communication Team to raise awareness of sight loss and eye conditions.
6. Other General Duties

Are you looking for a purpose-driven role where your work directly transforms young lives? MCR Pathways is seeking a Programme Manager for our relationship-based mentoring programme in Hertfordshire and West London. We are a life-changing mentoring charity dedicated to supporting young people who have faced an unfair start in life, helping them overcome barriers and achieve their full potential.

About the role

As  Programme Manager, you'll manage, advise and support our  Pathways Coordinators in schools and other partner organisations. Your main goal is to make sure our programme is fully integrated and highly effective in schools and with partners across Hertfordshire and West London.  Although the role is remote it involves a significant amount of travel around Hertfordshire and West London so the successful candidate will need to be based within reasonable driving distance of these areas.

Key responsibilities:

• Provide support, development, training, management and motivation to MCR staff in schools and other partner organisations

• Support school integration of the programme and a consistently high quality standard of programme delivery

• Develop and support partnerships with the Local Councils, further and higher education institutions, local business and all MCR stakeholders

• Provide analysis of programme performance, impact and development

About you

• Experience of developing and effectively managing teams and programmes

• Self-motivated and skilled at motivating others

• Experience of or strong interest in working or volunteering in the third sector

• Experience of working within or in collaboration with secondary schools

• Excellent communication and presentation skills

• Attention to detail and ability to prioritise

• Experience of coordinating and analysing qualitative and quantitative data

About us

MCR Pathways is an award-winning charity established in Glasgow in 2007.  We currently support over 7,800 young people across the UK who’ve had an unfair start in life, through our community of mentors, donors, staff, and partners. They are united by a shared belief: that every young person deserves someone to help them find their way. We believe in the power of mentoring and that a single connection can change a life.

We connect young people with volunteer mentors who offer support, encouragement and a listening ear. The aim is to empower young people to define their own ambitions, supporting them from aspiration to achievement. It’s more than academic success; it’s about instilling belief, resilience and the chance to thrive.

Mentoring is at the heart of what we do, but not all we do. We create opportunities like career tasters, job shadowing, and work experience helping young people access networks and pathways they might not otherwise reach. We support them into further and higher education, apprenticeships and employment and fulfilling careers helping them live their best life.

MCR Pathways’ values are Respect, Communication, Trust and Growth and they inform everything we do.

The Childhood Trust is London's child poverty charity. We are dedicated to creating opportunities and brighter futures for the 700,000 children growing up in poverty in London. While we work to alleviate today’s impact of poverty, we support children and families to build pathways to become happier, healthier, safer and more resilient, breaking the cycles of inequity. Listening to and engaging with young people who have experience of living in poverty, is critical to ensuring our efforts truly reflect their needs and aspirations. 

As a grant-making charity, we award funding to charities actively supporting children in poverty across the capital. This funding is made possible thanks to the partnerships we build with corporate organisations, other trusts and foundations, philanthropic individuals and families, and public donations. 

Volunteers are a vital part of The Childhood Trust’s work. Through our Transforming Spaces programme, they deliver direct support to children affected by poverty and the communities that support them across London. They also have the potential to grow our internal capacity so that we can reach our ambitious vision to scale our work and ensure that every child in London is well prepared for life. 

As The Childhood Trust’s Volunteer Manager, you’ll be responsible for volunteers across the organisation.

Your role will include oversight of the corporate and community volunteers who take part in our Transforming Spaces programme. You will work closely with colleagues in the fundraising team to create a positive and inspiring experience for corporate volunteers. 

Key to this role will be working with the Head of Volunteering and Community Programmes to embed volunteering across The Childhood Trust. You will lead on developing a diverse and inclusive volunteer base of skilled and specialist individual volunteers, fostering a welcoming and inclusive environment where they feel valued and connected to the mission.

Our organisation takes pride in offering key benefits such as flexible working arrangements, 25 days annual leave per year and enhanced maternity provisions. We are also deeply committed to the development and growth of our staff, providing opportunities to enhance skills and achieve career goals. Plus, you’ll be joining a dedicated and passionate team that truly makes a difference.

Please ensure you submit a CV and cover letter to apply for this role.

Epic at a Glance:

At Epic, we strive to build a world where children and youth - no matter their race, gender, sexual orientation or place of birth - have access to a future full of promise and opportunity. We are a global foundation backing groundbreaking non-profits around the world - the changemakers and innovators that are transforming the lives of children and youth and protecting our planet for generations to come. 

Groundbreaking charities often struggle to secure smart money to drive impact. Donors want to give more, but are held back because they lack trust, time, and knowledge. Epic bridges the gap between the social entrepreneurs forging solutions to today’s pressing challenges, and the individuals and businesses who want to pool their resources to drive positive change. We curate and monitor highly-vetted portfolios of organisations that we back in order to foster lasting change. We operate strictly on a pro bono basis: 100% of donations received go directly to the organizations in our portfolio. 

Now in our 10th year, we have mobilised over $91 million and supported 57 organizations in 11 countries across 4 continents, since 2015. In the UK, we raise between US$2-2.5 million annually, and there is potential and aspiration to grow this to US$3 million by the end of 2027.

Summary of the position

Epic is looking for a Development Manager to support the activities of the UK Development Team to help us ‘make giving the norm’.

The Development Manager will work with the UK Director in our small team in the UK, as well as working closely with colleagues in Paris and Brussels. 

This position offers candidates the opportunity to develop their skills across a range of fundraising disciplines including corporate fundraising, major donor engagement, events, and philanthropy. 

This position will work with a deeply engaged team in an international environment. Given the versatile nature of the responsibilities and the small team size, candidates will need to show demonstrable flexibility, adaptability, and the ability to take ownership and work independently.

Epic offers an enriching and supportive work environment with opportunities for professional growth and network development. This is an exciting opportunity to join an innovative organisation that places social impact at the heart of its mission.

Key Responsibilities :

With support from the UK Director, the Development Manager will work collaboratively with the Director and wider UK team and Development colleagues in Paris and Brussels to execute the fundraising strategy in the UK. The Development Manager is a key role in a small team, and will contribute new ideas, networks and results to help us meet our income targets and therefore create more positive impact for children and young people globally. More specifically, the key responsibilities of this role are outlined below.

1. Business Development (65%)

• Lead prospect research and outreach efforts to expand Epic’s prospect donor pool in the UK: monitor the fundraising ecosystem, conduct in-depth prospect research and engage in proactive outreach campaigns through LinkedIn, emailing, digital networking and in-person events. This will include attending early morning and evening events as required.
• Set conversion objectives and support conversion from leads to donations
• Identify and secure lead opportunities within networks and events
• Pitch Epic and its various Giving Solutions to potential donors, and build tailored proposals when needed
• Maintain high discipline and consistency in follow-up with leads and donors: use Epic’s CRM to build a consistent pipeline of prospects, as well as maintaining the database with accurate and up to date donor information
• Evaluate and monitor the return on investment (ROI) of events and fundraising campaigns
• Prepare compelling fundraising communications, materials and presentations for donor meetings and events

2. Nurturing & engaging the UK Community (20%)

• Contribute to Epic’s engagement strategy for current donors to ensure an 80% renewal rate
• Maintain regular touchpoints with a subgroup of donors through activities such as sharing monitoring reports, organising project visits and volunteering opportunities in the UK, and scheduling regular calls and face to face meetings. 
• Act as the main point of contact for a subset of donors and answer their enquiries in a timely manner
• Craft and manage engagement opportunities such as UK events and webinars, including drinks, talks, breakfast events, and provide support to the organisation for the annual gala nights. Support will be provided for certain events by our in-house dedicated Events team.

3. Fundraising-related administration (15%)

• Manage donor-related administrative tasks, such as regular use of Epic’s CRM (Salesforce), donation forms, meeting preparation, minutes (where applicable), and 
• Process all donations, using Salesforce and related donation platforms, in a timely manner each month
• Liaise with international fund vehicles, such as Myriad USA, to ensure all international donation commitments are fulfilled. 

Position Requirements :

• Candidate must have the right to work in the United Kingdom
• Excellent level of English (both spoken and written) required
• Proficiency in French (written and spoken) highly desirable 
• A minimum of 5 years’ experience in a sales, fundraising or business development role, with demonstrable experience of securing 5- and 6-figure gifts
• Experience within the charity sector is desirable but not required
• Experience using software packages such as Google Suite, Microsoft Office, Canva and other applications
• Excellent communication and interpersonal skills
• Commitment to attend external events (including evening events) and comfortable networking with a variety of people across different communities
• Experience with a CRM is required and preferably some experience of using Salesforce 
• Strong self-discipline and project management skills
• Excellent organisational skills and a strong eye for detail

The Epic UK team is a small but dedicated team. The role requires flexibility and a start-up attitude. This is a full time, permanent position, based in the London office with the opportunity for two remote working days each week. This role reports to the UK Director and will involve closely working with Epic’s global development team, as well as with the Engagement, Programs, Marketing and Communications, and Operations teams.

Contract Details

• Position based in central London (Mayfair), UK (with option to work from home 2 days per week).
• Contract type: Permanent, full-time
• Salary range: £35,000-£40,000 gross annual (depending on experience) 
• Start date: As soon as possible but within 3 months of the offer

Employee Benefits 

• Flexible Work Arrangements: Up to 2 days remote working per week.
• 5 weeks (25 days) of paid holiday annually, not including bank holidays, with additional office closure between Christmas and New Year. 
• Access to private healthcare coverage through our healthcare partner, BUPA, fully covered by Epic for the employee and 50% coverage for partner and/or dependents. 
• Retirement Savings Plan: Enrolling in a company-sponsored retirement savings plan with employer contributions.
• £150 culture/sport allowance per year for all eligible staff on a permanent contract and who have successfully completed their trial period.
• Epic subsidizes 50% of the cost of weekly, monthly, or annual local transportation passes (London Underground and London Buses).
• A monthly tax-free homeworking contribution in the amount of £26 per month for all eligible staff on a permanent contract and who have successfully completed their trial period.
• Workplace Amenities: Access to modern workplace amenities: onsite kitchen and snacks, and recreational facilities.

How to Apply: 

Please use charityJob to submit a copy of your CV and a cover letter to Lisa Robinson. Applications without a cover letter will not be considered. 

Epic is dedicated to ensuring equal opportunities in employment. We hire based on merit, and all candidates will be considered for employment regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sex, or sexual orientation. At Epic, we seek individuals who share our passion for what we do, bringing diverse backgrounds, perspectives, and experiences to collectively make a positive impact.

If you require any assistance with your application or preparation for an interview for one of our job openings, please contact Lisa Robinson via the application process. We are committed to ensuring you have a positive and comfortable experience.

Application and interview steps: 

Our recruitment process is designed to be fair, efficient, and respectful of your time. After an initial 20-minute screening call to review and confirm eligibility criteria, shortlisted candidates will go through the following stages:

1. First Interview – with a member of the Development team
2. Case Study – to assess role-specific skills and approach
3. HR Interview – to discuss values, motivation, and team fit
4. Second Interview – with a member of the Development team
5. Final meeting – with the CEO

Please note that reference checks will be conducted before confirming any job offer.

Job title: Professional Communities Manager

Reporting to: Director of Membership

Line Manager Responsibility for: Professional Communities Co-ordinator

Location: This is a remote UK-based role with regular travel to CST’s national and regional events, mainly in Birmingham and London. Candidates within reasonable travel distance to these locations are preferred.

Salary: £41,603 - £45,470 a year.

Pension: We offer a workplace pension and life assurance scheme. CST makes contributions equivalent to 10% of your gross salary.

Annual leave: Initially 25 days annual leave plus bank holidays, with an additional two days leave after three years’ service.

Working hours: Full-time 37.5 hours.

Application Closing Date: Wednesday 27th August 2025, 12 noon.

Interview Date: First stage interviews will be conducted on Tuesday 9th September 2025, second stage interviews will be conducted on Thursday 11th September 2025.

Job overview

The Professional Communities Manager leads the development, content curation, and operational delivery of CST’s 11 Professional Communities. These networks, events, and forums are a core benefit of CST membership and are provided free of charge to members.

This is a proactive, member-focused role that blends operational excellence with strategic content oversight. The postholder will work directly with community chairs, subject experts, community supporters, CST platinum partners and members to ensure that all communities are vibrant, professionally hosted, and deliver high-quality, relevant content.

The role also plays a key part in ensuring a joined-up approach to content across CST’s full range of activities, working closely with the professional learning and conference teams and partnerships to ensure alignment and maximise value for members.

Key responsibilities

 Strategic Development and Continuous Improvement

• Develop and implement strategic plans to strengthen the value, engagement, and content of CST Professional Communities.
• Set clear objectives and KPIs to monitor success and drive continuous improvement of community services.
• Regularly evaluate community activity, identifying ways to increase engagement, relevance, and impact for members.

Community Content Curation and Management

• Oversee the quality, consistency, and relevance of content across all 11 Professional Communities, ensuring alignment with member priorities and organisational objectives.
• Work in partnership with community chairs, subject experts, community supporters and CST’s platinum partnerships to proactively commission, curate, and quality-assure community content (e.g., webinars, blogs, resources, discussions).
• Work closely with the professional learning and conference teams to ensure a joined-up, coherent approach to content across CST activity, avoiding duplication and enhancing overall member value.
• Identify content gaps and work creatively, including drawing upon resources and contacts within the policy and partnership team to address them, ensuring a balanced and evolving programme across the communities.

Community Engagement and Facilitation

• Lead and facilitate virtual and in-person community events, ensuring professional delivery and high-quality member interaction.
• Support and brief speakers, chairs, and contributors to ensure a consistently excellent experience for members.
• Actively promote member engagement through community platforms and other channels, driving participation and interaction.

 Stakeholder Relationships

• Build and maintain strong relationships with CST members, community chairs, speakers, and supporters.
• Collaborate with internal colleagues across membership, communications, professional learning, policy, and conference teams to maximise the impact of community activities.
• Manage relationships with sponsors where appropriate, ensuring alignment with CST values.

Digital Platform and Event Management

• Oversee the effective use of digital and platforms (including CiviCRM and Hivebrite,) to host communities, deliver events, and share content.
• Manage operational aspects of events and online communities, ensuring smooth logistics and excellent user experience.

Data, Insight, and Reporting

• Monitor and report on community engagement, content performance, and member feedback, using data to guide improvements.
• Lead the ongoing development of data processes for the communities, ensuring accurate insights are captured and shared.

Team Leadership and Development

• Manage, develop, and support the Professional Communities Coordinator, fostering a collaborative, high-performing culture.
• Encourage learning and development across the team to ensure consistently excellent member service.

Adaptability and Wider Contribution

• Contribute to broader membership engagement strategies and initiatives.
• Undertake any other duties as required by the Director of Membership to support CST’s mission

Are you an experienced leader with a passion for delivering high-quality care and making a real difference in people's lives? Do you have the skills and dedication to drive excellence in social care? Then we want to hear from you.

As a Registered Manager, you will lead and develop your team, ensuring they feel supported, motivated, and equipped to provide exceptional, person-centred care. You will be responsible for overseeing recruitment, supervision, and performance management while fostering a positive and collaborative workplace culture. Additionally, you will take ownership of financial management, ensuring budgets are effectively managed and financial processes are followed.

You will be instrumental in ensuring the service remains fully compliant with all regulatory and safeguarding standards, maintaining the highest levels of quality and safety. As the CQC registered manager, you will oversee quality assurance measures and key performance reporting. You will also build strong relationships with internal teams, external agencies, and the wider community to enhance the support and opportunities available to the people we support.