Service development manager jobs in hatfield, hertfordshire
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
We’re recruiting for a team co-ordinator to support our busy legal, compliance and governance team and to support the good functioning of our team. Working with us will provide wide experience of how a busy and efficient in-house legal team deals with contracts, compliance, policies, processes and communications. There’s scope for the right candidate to take on more responsibility for project work. We’ll provide a good quality handover as there’s many processes that you’ll need to understand and manage.
About you
You’ll need excellent Microsoft 365 skills, particularly in word, outlook, teams and excel. You should have a great eye for detail, be efficient, proactive and accurate. Experience of organising meetings and minute-taking would be an advantage. You should be able to manage your own workload, maintain your own to-do lists, organisational registers and respond to requests in a timely and efficient manner. You’ll be able to maintain confidentiality and understand its importance. You should have a commitment to building and maintaining excellent personal relationships with colleagues across the organisation.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date: Thursday 22 May at 9am
Interview date: Tuesday 3, and Wednesday 4 June 2025 (in person at our London office at The White Chapel Building E1 8QS)
In this exciting new role, we are looking for a passionate and ambitious HR Manager to join our team and help us to enhance our team’s performance and wellbeing, our values-led culture, and further enhance our diversity and inclusion.
In this stand-alone role, you will work with the Director of Finance & Operations (DFO) to oversee all aspects of HR practices and processes. You will ensure compliance with employment law, and that all our HR policies, processes, and systems are up to date, simple and well-understood.
You will lead the day-to-day HR function providing support to staff across all areas of HR. This will include managing all our HR systems, providing expert advice and guidance to staff, and overseeing each employee's journey from induction to exit.
You will implement talent retention strategies and ensure Switchback is a fulfilling place to work with a real sense of belonging in the team.
Oversee all recruitment processes focusing on supporting applicants and staff to have the best experience.
You will be passionate about the idea of helping others to be their best and putting in place systems and processes to make that possible. You will be excited about making significant contributions to developing our HR practice and processes.
Above all, you’ll be passionate about Switchback’s purpose and values, and keen to join an organisation that wants to support young men make real, lasting change through front-line work and big ambitions to transform the system.
The client requests no contact from agencies or media sales.
About Us
The Microbiology Society is a membership charity for scientists interested in microbes, their effects and their practical uses. It is one of the largest microbiology societies in Europe with a worldwide membership based in universities, industry, hospitals, research institutes and schools.
Our members have a unique depth and breadth of knowledge about the discipline. The Society’s role is to help unlock and harness the potential of that knowledge.
Our commitment to anyone who studies microbes is “whoever you are, wherever you are, we will amplify your voice”.
Read more about our Mission and Values on our website.
“We are interested in every candidate who is eligible to work in the United Kingdom. However, we are not able to sponsor visas.”
About You
The Policy and Engagement Manager is responsible for the development, delivery and evaluation of the Society’s growing policy and engagement programme.
This role will report to the Head of Engagement and Storytelling, with managerial responsibilties for the Policy and Engagement Officer, and will have responsibility for leading the development and coordination of key strategic policy and engagement activities, including progressing external scientific and higher education policy for the Society and promoting the importance of engaging in policy-making to members of the Society.
Suitable candidates will have experience in developing evidence-based policy, including in research, innovation and higher education policy. They will also have excellent communication and organisational skills, and the ability to manage and build effective relationships with key stakeholders engaging in the Society’s activities.
Please note that the organisation operates a hybrid working policy.
For more information about the Society, please visit our website.
Our generous benefits package includes;
• Flexible working hours
• Highly competitive salaries with an annual cost of living increase
• 23 days holiday + eight bank holidays and three additional days over the Christmas break
• 10% employer pension contribution
• Life insurance including free (health and wellbeing) employee support services
• Enhanced maternity pay to include 26 weeks of fully paid maternity leave and 13 weeks of statutory maternity pay
• Enhanced Adoption pay to include 26 weeks of fully paid adoption leave and 13 weeks of statutory adoption pay
• Season Ticket Loan Scheme
• Cycle to Work Scheme
• £50 contribution towards eye care
To Apply
Please attach your CV and Cover Letter.
Please note that only shortlisted candidates will be contacted.
Closing date: 15th May 2025.
It is important that you DO NOT include your Personal Information i.e. name and contact details in your CV or Cover Letter. This is because the Microbiology Society is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. We value, promote, and seek diversity.
The Society also takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused, or disclosed, and is not accessed except by our employees in the proper performance of their duties.
Please note that due to limited resources it is not possible for the Society to acknowledge receipt of applications. If you do not hear from us within two weeks of the closing date, please assume that your application has been unsuccessful on this occasion.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Volunteer Engagement Manager will manage a range of volunteers and support groups, and support staff across the charity to ensure volunteers are recruited, trained and managed effectively
About us:
Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK.
We share expert advice and support to live well now; fund groundbreaking research to understand the different conditions better and lead us to new treatments; work with the NHS towards universal access to specialist health; and together, campaign for people’s rights, better understanding, accessibility, and access to treatments.
Benefits:
We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.
Please download the job description to see full role responsibilities.
Location: We operate a hybrid model (home and office, London SE1).
Closing date: 15 May 2025
The client requests no contact from agencies or media sales.
Purpose of the job
We are seeking a highly skilled Communications Manager to lead and deliver strategic communications across all key external audiences. This role is central to driving awareness of the impact of UK Youth’s work, amplifying the voice of young people, and advocating for urgent action to support youth work and organisations across the UK. It is a demanding role, requiring close collaboration with the Head of Brand, Communications & Marketing, CEO, and Senior Leadership Team (SLT) to enhance visibility and engagement at the highest levels.
Key responsibilities
Strategic Communications & Messaging:
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Develop and execute UK Youth’s external communications strategy to increase awareness, engagement, and advocacy.
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Craft compelling messaging that effectively communicates the impact of our work, the challenges facing young people, and the importance of youth work.
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Ensure consistency of messaging across all communication channels and materials.
Leadership & Stakeholder Engagement:
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Support the Head of Brand, Communications & Marketing in delivering high-profile campaigns and media strategies.
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Partner with the CEO and SLT to enhance their visibility, providing strategic communications support, speechwriting, and media briefings.
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Build and maintain relationships with key external stakeholders, including policymakers, funders, and media contacts.
Media & Public Relations:
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Lead on media engagement, securing press coverage that highlights UK Youth’s impact and advocacy efforts.
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Draft press releases, opinion pieces, and statements that position UK Youth as a leading voice in the youth sector.
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Manage reactive and crisis communications, ensuring UK Youth’s reputation is protected and strengthened.
Campaigns & Content Development:
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Develop and oversee the production of high-impact content, including reports, blogs, speeches, and social media materials.
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Lead on storytelling initiatives that amplify young people’s voices and highlight the real-world impact of UK Youth’s work.
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Work collaboratively with the marketing team to align messaging across digital and traditional channels.
Advocacy & Influence
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Ensure UK Youth’s communications support and enhance policy and advocacy work.
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Develop materials that translate complex policy issues into compelling, accessible messages.
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Support campaigns that mobilise public and stakeholder support for greater investment in youth work.
Experience
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Proven track record in strategic communications, public relations, or media engagement, preferably within the charity, public, or advocacy sectors.
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Experience managing high-profile campaigns that drive awareness, engagement, and action.
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Strong background in stakeholder engagement, including working with policymakers, funders, media, and senior leadership teams.
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Experience developing and delivering crisis communication strategies.
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Knowledge of the youth sector, social justice issues, or non-profit communications is highly desirable.
Who we are
UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We work with others to ensure that the youth sector is strengthened, supported, and that provision is youth-led, evidence-informed and delivers high-quality outcomes.
UK Youth plays a unique role in addressing; the lack of investment in the youth sector, the lack of cross sector understanding in how youth work makes a difference and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people. To find more about us and how we make an impact, please visit UK Youth Website.
Why work at UK Youth?
UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We have influence as a sector-supporting infrastructure body, a direct delivery partner and a campaigner for social change. As outlined in our 2025 #unlockingyouthwork strategy, we believe youth work is a catalyst for change that young people need now more than ever. We play a unique role in addressing; the lack of investment into the youth sector, the lack of cross-sector understanding of how youth work makes a difference and the limited opportunities to embed effective solutions.
We are building a movement of change; galvanising likeminded individuals, organisations, government, and businesses from all sectors, to work together and deliver system change for all young people. Together we will create a society that understands, champions, and delivers effective youth work for all.
What we can offer you
We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:
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Flexible/Agile Working
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27 days annual leave plus bank holidays (pro rata for part time employees)
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Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity
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Other training available in support of your personal and professional development
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Pension scheme (currently UK Youth match employee contributions up to 5%)
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Membership of our life insurance scheme which would pay-out up to 4 times your salary
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Employee Assistance Programme to support employees both professionally and personally
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20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.
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IT equipment provided for the duration of contract
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CycleScheme and TechScheme
How to apply
If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.
Closing date: Wednesday 14th May at 11:59PM (midnight)
Provisional Interview Date: TBC
As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.
UK Youth is a leading charity with a vision that all young people are equipped to thrive and empowered to contribute at every stage of their lives.

Our Fundraising Manager will play a critical leadership role within the Partnerships team, driving growth in philanthropic income through high-value donor engagement. The post holder will be responsible for cultivating and stewarding a portfolio of major donors, including HNWIs, senior business leaders, and key trusts and foundations while identifying and converting new prospects through MFL’s networks.
Key Responsibilities:
- Developing and implementing a strategic plan for major donor stewardship and new donor cultivation. Building and leading major donor relationships.
- Producing compelling, tailored proposals, bids, and impact reports.
- Managing income reporting and pipeline via Salesforce and supporting compliance processes.
- Cross-team collaboration to align fundraising with programme priorities and communications.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The School:
Merchant Taylors’ School is a large Independent Boys’ School, situated in 280 acres of parkland in Northwood, Middlesex. The School was founded in 1561, is owned by the Merchant Taylors’ Educational Trust and moved to its present site in 1933. There are four distinct boys’ day schools on campus. The Nursery, the Pre-Prep & the Prep cater for 370 boys, while the Senior School has over 960 pupils. The Senior School employs over 110 teachers and 160 Support staff across Merchant Taylors’ School.
Main duties and responsibilities:
Fundraising
· Developing and innovating the school’s regular giving programme, the Merchant Taylors’ Fund, to ensure a consistent income stream and increased participation from alumni, parents and friends.
· In conjunction with external consultants, running our (currently) biennial telephone fundraising campaigns and Giving Days.
· Liaising with school departments, clubs and societies to identify exciting projects to motivate supporters.
· Segmenting and targeting recipients for appeals to ensure the greatest impact and returns.
· Devising the strategy for promoting legacy giving as a means of supporting Merchant Taylors’, and to implement this strategy to increase the number of known legacy pledges to the school.
Stewardship
· Establishing and running a comprehensive benefactor stewardship programme that thanks and stewards donors at all levels, including legacy pledges, through regular communication and events.
Reporting
· Reporting on progress against all objectives to the Development and Alumni Relations Sub-Committee of Governors.
· Where appropriate, working with the Development Executive (Events and Communications), to produce benefactor report publications and contribute to other Development publications.
· Ensuring that all contact with OMTs and parents is recorded on the Development Office’s database, the Raiser’s Edge.
Safeguarding responsibilities:
It is the post holder’s responsibility for promoting and safeguarding the welfare of children and young persons for whom s/he is responsible, or with whom s/he comes into contact and to adhere to and ensure compliance with the School’s Safeguarding Policy Statement at all times. If in the course of carrying out the duties of the post, the post holder becomes aware of any actual or potential risks to the safety or welfare of children in the School s/he must report any concerns to the Head Master.
Merchant Taylors’ School is an equal opportunities employer committed to safeguarding and promoting the welfare of children. As this role will bring you into contact with children you are expected to share this commitment. This post is exempt from the Rehabilitation of Offenders Act 1974. Applicants will be required to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS).
Further information on how the School uses personal data is set out in the School’s Staff Transparency Notice, which can be found n the Vacancy page of the School Website.
The client requests no contact from agencies or media sales.
About us: Tender works with children and young people to prevent domestic abuse and sexual violence through creative projects. Since 2003, Tender’s work has grown and diversified from a single workshop programme delivered to schools, into a broader range of programmes reaching both children and young people and professionals with a safeguarding responsibility such as teachers, youth workers, social care workers and foster carers. Tender’s programmes include Healthy Relationships projects delivered across England, projects delivered using online resources and technology, specialist projects for vulnerable children and young people, whole school and whole setting approaches, and training for professionals with safeguarding responsibility and in workplaces.
About the role: The main purposes of the Projects Coordinator role are:
- Coordinating the administration of all aspects of Tender’s training programmes for adults across the organisation, with a focus on the coordination of our INSET work with schools.
- Supporting the Head of Adult Services and Service Delivery Lead (Adult Services) to manage relationships with Tender’s internal and external stakeholders, including colleagues, workshop leaders, teachers/carers, delivery partners and other service professionals
- Monitoring and evaluating the impact of Tender’s training sessions
Success in this role would mean that, after six months, you will have:
- Successfully coordinated the delivery of our adult training sessions in schools and youth settings
- Built good working relationships with the schools and settings we work in, and the facilitators who deliver our work
- Supported and worked flexibly with the Head of Adult Services and other colleagues to ensure the high quality and continued improvement of our work
- Use Tender’s data management systems, such as Microsoft 365 and Salesforce, confidently and in line with Tender’s policies
Essential requirements:
- Level 3 qualification in developing and delivering domestic violence training, or equivalent experience and a willingness to undertake the Level 3 training
- Proficiency in office software, including Word, Excel, Powerpoint
- Ability to coordinate complex projects involving a range of internal and external stakeholders
- Demonstrate commitment to safeguarding and equal opportunities
- Ability to manage your own time and priorities to meet the agreed objectives
- Ability to work with colleagues across departments and organisations
- Ability to solve problems, working flexibly and collaboratively
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
We're a not-for-profit firm of accountants and technical advisors with a shared vision: to see finance and accountancy used as a force for good. Our mission is to empower organisations, causes and ideas that are making a real difference – by providing them with the very best financial and technical support, at a price they can afford.
We believe accountancy is more than numbers and profit. It’s about providing crucial infrastructure and enabling growth. Our services range from bookkeeping and management accounting to strategic planning, data analysis, systems audits, tax advice and process automation. If you’re technically skilled, purpose-driven, and passionate about making finance meaningful, we’d love to hear from you.
About the Role
We’re looking for a proactive and passionate Finance Manager to join our growing team. You’ll work closely with a portfolio of inspiring clients, providing high-quality financial information and insights to help them thrive. You’ll be part of a supportive team of technical practitioners and bookkeepers, contributing to a mission that matters.
Key Responsibilities
- Prepare, review, and deliver high-quality financial information to a diverse portfolio of clients
- Explain and interpret financial reports clearly and accessibly to people from a variety of backgrounds
- Review and maintain good accounting systems, policies and practices
- Manage monthly financial cycles, including management accounts, payroll, and VAT returns
- Support clients with budgeting, planning, and forecasting – for day-to-day operations and for special projects
- Contribute to the development of our internal finance processes and practices
- Collaborate closely with other team members to deliver excellent client outcomes
What We’re Looking For
- Experience with Xero and/or QuickBooks Online (QBO)
- Strong understanding of financial reporting for charities, including Charity SORP
- Excellent communication skills, especially in translating financial concepts for non-financial audiences
- Confidence with Excel and other office tools
- Strong organisational skills and attention to detail
- Ability to manage multiple priorities and meet deadlines
- A self-starter who enjoys working in a collaborative environment
- Relevant financial qualification
- Experience in a fast-paced or multi-client environment is a bonus
What We Offer
- 25 days annual leave (pro-rata) plus bank holidays
- Health insurance
- Commitment to CPD and on-the-job training
- Flexible working arrangements
- Meaningful work with purpose-led clients
- A supportive and values-driven team environment
A not-for-profit firm dedicated to making a difference
The client requests no contact from agencies or media sales.
Job Title: Clubhouse Social Café Manager
Department: Core
Reports to:Head of Business Services
Responsible for: Clubhouse Café staff & Trainees
Salary: 38,000- 42,000 (Dependent on Experience) plus potential for performance-related pay (dependent on café revenue targets)
Closing Date: 11th May 2025
Brentford FC Community Sports Trust
With community work spanning three decades, Brentford FC Community Sports Trust has established itself as a pioneering organisation for the local community. It uses the power of sport to educate, motivate and inspire people from all walks of life.
Working in partnership with Brentford FC, the Trust offers a portfolio of programmes in education, health, sports participation and community engagement. The Trust has won the ‘Football League Community Club of the Year’ award four times and now employs more than 150 members of staff.
The Role
The Clubhouse Social Café Manager will lead on the implementation of the of café (Due to open in October 2024) and will manage the Food and Beverage Operations in line with food, and health and safety regulations. You will be involved in the initial set-up of the facility.
You will be responsible for managing the day to day running of the café, providing a diverse of community and health wellbeing projects in collaboration with Trust Senior Manager - Health and Wellbeing. They will also manage and mentor staff and trainees to deliver an effective and inclusive service to customers.
About You
We are looking for a passionate, inspiring catering/hospitality specialist to lead on training, mentoring and the hospitality operation of our new Clubhouse Café at Gunnersbury Park. The café is part of the new Community Sports hub at the site and will also double as a social and community space linking into community projects for all ages. Projects will include mental and physical health with the space acting as a central meeting/training hub. In this capacity you will work closely with the Trust's Health and Wellbeing Senior Manager.
We are partnering with the homeless charity Change Please to create a West London training hub. The successful candidate will be responsible for managing and training the café team. Our founder partners in the project are The University of West London (UWL) and the Premier League and Professional Footballers Association Fund. We are linking with the University to offer a range of immersive opportunities for their catering and business students and our Café Manager will link with them on a number of working projects.
The other aspect is the promotion and training in the importance of food, health and performance and the Manager will work with our Trust team to create innovative content and inspiring outreach programmes. Whilst we expect the Manager to have an active interest in food and nutrition, we plan to put some catering support and training in place to support the position.
We are looking for a highly motivated individual who has appropriate experience to lead the food and beverage side of the operation. They will be involved in the initial set-up of the facility (Due to open in Summer 2025) and the establishment of appropriate operation and health and safety procedures.
We have developed a sustainable business plan, however you will have the opportunity of contributing to the ongoing development plan. We have the benefit of understanding who our customers are, when they are, and even when they will arrive! This will need to be balanced with the social and community programme, and whilst it will be a challenge, it will also make for an enriched role in dealing with a range of people and organisations.
The Trust is a progressive, driven organisation with many facets. The Clubhouse will become one of our key hubs, also working with our stadium hub. This is a unique opportunity to combine sport and physical activity with nutrition and social projects. If you are up for the challenge of becoming part of our growing team, we would like to hear from you.
Key Responsibilities
- Lead on the implementation of the café, including the setup, adherence to food and health safety and regulations, and staffing.
- Development and procurement of suppliers for café to ensure efficient service delivery.
- Contribute to and delivery of project-based business plans as directed by the CEO and Head of Social, Education and Health Hub.
- To organise and manage the preparation and presentation of food whilst ensuring agreed standards are maintained at all times, and that any special dietary needs are catered for.
- Adherence to HACCP and all other food safety regulations and COSHH regulations., ensuring the statutory requirements are met and all necessary records are maintained.
- Deal with customer feedback in a courteous, efficient and timely manner, monitoring and evaluating this feedback, making appropriate recommendations and taking action for service improvements.
- Working safely with kitchen equipment and ensuring that all other health and safety procedures are followed.
- To maintain a clean, healthy and safe working environment in accordance with guidelines.
- To mentor staff, trainees and work experience students in the effective operation of the facility.
- Deliver appropriate training to Clubhouse Café Staff, to foster a culture of excellent customer service.
- Stay informed about safeguarding policies, procedures, and best practices.
Essential Criteria
- Level 1,2 and 3 Food Safety Awards
- Level 2 Health and Safety in the Workplace Award
- Awareness of Control of Substances Hazardous to Health Regulations (COSHH) and chemical safety
- Experience of kitchen equipment
- Experience as a manager of operations and staff in a food and beverage business.
- Experience as a manager responsible for compliance, particularly health & safety and licensing, as well as finances in a food and beverage business.
- Experience in project management and meeting deadlines.
- Experience of supervising and training small groups of staff
- A working knowledge of budgets and gross profit margins
- Good team player
Brentford FCCST is an organisation which values and is passionate about diversity and inclusivity. We welcome and encourage applications from qualified candidates, including those from underrepresented groups – such as those from ethnically diverse backgrounds, women, those from the LGBTQ+ community and those with disabilities.
Should you require any workplace accommodations (also known as ‘reasonable adjustments), you will have the opportunity to let us know at the appropriate points in the hiring process.
Please note that where appropriate for the role, you will be required to complete additional background checks such as Disclosure and Barring Service (DBS) checks and police checks for any time you have lived or worked outside of the UK in the last 10 years.
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Supporter Care Fundraising Manager
Do you have experience on how to lead a supporter care team to deliver excellent supporter experience? Do you have project management skills? Yes, then we may have the role you are looking for.
We are seeking an experienced Supporter Care Fundraising Manager who wants to join a vibrant and dynamic fundraising team. This role is full time (37.5 hours per week) on a permanent contract. Our team meet one day a week in our London office, but we are flexible with where you work the remainder of the time.
What your day will look like as a Supporter Care Fundraising Manager
- Working closely with the fundraising teams, you will be responsible for supporter care and the development and implementation of long-term supporter experience across the directorate.
- You will ensure the provision of excellent customer service to all supporters across multiple fundraising activities and overseeing the Supporter Care vision and direction of the team.
- You will be able to optimise the tools we have to enhance supporter care as we bring on our new Salesforce CRM database alongside Salesforce Marketing Cloud
- Make sure our processes are making the most of the latest functionality to streamline ways of working and improve the experience for our supporters.
- You will work closely with teams across including community & events, individual giving and legacy marketing and will have excellent leadership skills to develop your team, working collaboratively across the organisation.
Skills & Experience as a Supporter Care Fundraising manager
- You will have good experience of leading a successful supporter care team that has improved supporter care in a previous role.
- You will have an excellent knowledge of how to improve supporter experience and measure this through KPIs.
- You will also have a good understanding of sector regulation, data protection, the Gift Aid scheme and Direct Debit regulations.
Please see the full details of the role on the attached job description.
This role will close on Monday 12th May and interviews will take place shortly afterwards via Teams.
Benefits
Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.
Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.
For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!
About Mencap
Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.
We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.
At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.
Belonging at Mencap is for everyone, every day, everywhere.
- Everyone is expected to treat people well and make Mencap an inclusive organisation.
- Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes
- Everywhere people will feel respected, valued, and safe to be themselves.
We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.
We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Kinship
We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to.
Together, let’s commit to change for kinship families.
Purpose of the role
Use our data to deliver actionable insights for teams to better achieve our mission both internally and externally.
The type of person we’re looking for:
You will enjoy working with numbers and with people. You will be excited by using data to derive insights and have some experience of using large datasets to inform other stakeholders. Intellectually curious, you will enjoy both working independently to conduct analysis and working with others to access data and share actionable insights.
We have access to a unique dataset within the kinship care space, and we want to use these data to better drive change – including how we develop and deliver our services, how we influence policy and practice informed by evidence, and how we use the experiences of kinship families to drive positive change.
You may want to work remotely or spend 1-2 days in our London office to spend time with colleagues.
Key responsibilities:
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Data management: Bring together data securely from multiple sources such as Salesforce, Form Assembly, Engaging Networks and spreadsheets – helping to ensure it is clean and easy to work from.
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Data analysis and reporting: Conduct statistical analysis on datasets to identify trends, patterns, and opportunities for service improvement, policy formation and evidence building. Present findings through reports, dashboards, and visualisations.
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Performance tracking: Assist in tracking and evaluating the success of charity programmes by working with teams to define key performance indicators (KPIs) and providing practical actionable recommendations for improvement.
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Data quality and integrity: Help ensure the accuracy, consistency and reliability of data across systems. Support colleagues through implementing best practices that lead to improved data quality whilst maintaining data privacy and security standards.
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Data-driven insights: Provide helpful insights that support everyday decision-making across the charity, ensuring that internal actions are based on reliable data and external campaigning is based on robust evidence,
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Data visualisation: Develop simple dashboards, charts and visualisations to communicate complex information in a clear, easily understandable way for non-technical stakeholders and the public where relevant.
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Collaboration: Work closely with different departments, including senior stakeholders, to identify data needs and provide the charity with accurate, relevant and timely data that contributes to a culture of continuous improvement, enhanced efficiency and evidence-based decision-making.
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Ad hoc analysis: Perform other analyses and reporting tasks as needed to support service performance, business development, fundraising, advocacy and research activities.
Essential knowledge, abilities, skills and experience include:
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BSc or equivalent practical experience in data analysis or a related field
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Proficiency in data analysis tools such as Excel, SQL, R and/or Python
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Experience with PowerBI or equivalent data visualisation systems
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Strong problem-solving skills with the ability to analyse and interpret complex data to generate actionable insights
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Intellectual curiosity and ability to self-direct analytical work
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Experience working with Salesforce or similar CRM system
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Ability to clearly present data findings to both technical and non-technical stakeholders
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Strong written and verbal communication skills
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High level of accuracy and attention to detail in managing and analysing data
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Exceptional business-partnering skills
What we’ll offer you
Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time) as well as a generous pension scheme. This fixed-term role is open to flexible working (school hours would be considered). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.
Kinship is committed to championing equality, diversity and inclusion. We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams. We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us.
This is a fantastic time to join a supportive and well-established team within an organisation with rapid growth ambitions. This role will be what you make it and we’re looking for someone to seize this opportunity!
How to apply
Please apply via Charity Job with your CV and a cover letter of no more than 2 pages. Please include your notice period and earliest availability to start in your cover letter.
Application deadline: 9am, Tuesday 13th May 2025
First interview: Online – 21st May 2025
Second interview: In person – 29th May 2025
Kinship reserves the right to close applications early on receipt of sufficient applications. Apply early!
Make sure you’ve read the job description and the essential requirements – make sure your answer reflects those points in the requirements very clearly.
Really tell us why you want to work for Kinship. We’re interested in working with people who share our values.
Keep your response clear – use bullet points and short paragraphs if that helps. It will help the recruitment team to focus on your answer.
Don’t go over 2 pages on your covering letter.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.





The client requests no contact from agencies or media sales.
Purpose of the job
UK Youth are seeking an exceptional Grants Manager to lead our grant-making processes, ensuring effective distribution of funds to youth-focused organisations. You will play a key role in managing relationships with grantees, supporting capacity-building initiatives, and ensuring funding is used effectively to drive positive outcomes for young people.
Reporting to the Head of Network Development, as part of a wider team leading our network development initiatives, you’ll be responsible for be line managing a Grants Officer and providing much needed and valued support for a sector that delivers life changing impact for young people in a difficult, underinvested landscape. You’ll have opportunity to lead a function that’s committed to working with young people and using equitable, innovative principles and approaches to funding (such as unrestricted, multi-year funds). You’ll also work collaboratively across the organisation and externally to amplify impact for young people across the UK.
Key responsibilities
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Manage the full grant-making cycle, from application and assessment to award, monitoring, and evaluation.
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Develop and implement grant-making approaches that align with the charity’s objectives, and funding principles, strategies and priorities e.g. building on our youth participation practices.
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Build and maintain strong relationships with grantees, funders, and sector stakeholders, working collaboratively and cross functionally with internal colleagues with work related to grants.
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Work closely with youth organisations to understand their needs and provide tailored funding and capacity-building support.
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Work with Impact colleagues to monitor and evaluate grants, ensuring compliance with funding agreements and identifying opportunities for impact and learning.
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Ensure a transparent and equitable grant-making process, embedding best practices in equity, diversity, and inclusion.
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Work with Impact and External Relations colleagues to support and prepare reports and impact assessments for internal and external stakeholders, including trustees and funders.
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Support the maintenance and development of partnerships and new funding opportunities to enhance the charity’s grant-making capacity, including the IVAR community .
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Stay informed about trends in youth work and funding, sharing insights to shape the charity’s approach.
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Ensure the CRM and grant management systems support data-driven decision-making and reporting, providing training and support to colleagues as needed.
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Support the development, and continuous improvement of the charity’s CRM and grant management systems to ensure efficient and effective grant processing.
Experience we're after
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Previous line management experience and a proven track record of successfully leading a grants function in a previous role.
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Experience in grant-making, funding management, or a related role within the charity sector.
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Strong understanding of youth sector challenges and the role of funding in strengthening organisations.
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Excellent project management and organisational skills, with the ability to manage multiple grants simultaneously.
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Analytical skills to assess funding applications and evaluate impact.
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Strong relationship management and communication skills, both verbal and written, with experience working with charities and funders.
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Financially numerate with the ability to set and manage budgets.
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Knowledge of funding compliance, financial reporting, GDPR and charity governance
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Proactive, collaborative and solution focused.
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Commitment to equity, diversity, and inclusion in grant-making practices.
Who we are
UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We work with others to ensure that the youth sector is strengthened, supported, and that provision is youth-led, evidence-informed and delivers high-quality outcomes.
UK Youth plays a unique role in addressing; the lack of investment in the youth sector, the lack of cross sector understanding in how youth work makes a difference and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people. To find more about us and how we make an impact, please visit UK Youth Website.
Why work at UK Youth?
We are a value-based, passionate and committed organisation offering a friendly working environment with lots of opportunities for professional development and socialising (even for those working remotely!) from lunch and learn sessions, staff quizzes to virtual coffee meet ups.
UK Youth prides itself on being an Equal Opportunity employer and we would particularly welcome applications for this role from those who identify under one of the protected characteristics under the Equality Act 2010.
We value the differences that a diverse workforce brings and are committed to inclusivity, and to employing and supporting a diverse workforce. Our selection procedures ensure that people are treated on the basis of their relevant merits, experience, skills and abilities and that no individual receives more or less favourable treatment.
We welcome applications from groups currently under-represented in our organisation including BIPOC, LGBTQ+ and persons with disabilities. We are also currently underrepresented by men, and so are seeking applications from different backgrounds, cultures, age, experience and identity to bring a wide range of experience, ideas, views and insights to UK Youth.
What we can offer you
We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:
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Flexible/Agile Working
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27 days annual leave plus bank holidays (pro rata for part time employees)
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Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity
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Other training available in support of your personal and professional development
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Pension scheme (currently UK Youth match employee contributions up to 5%)
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Membership of our life insurance scheme which would pay-out up to 4 times your salary
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Employee Assistance Programme to support employees both professionally and personally
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20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.
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IT equipment provided for the duration of contract
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CycleScheme and TechScheme
How to apply
If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.
Closing date: Monday 12th May at 11:59PM (midnight)
Provisional Interview Date: Friday 23rd May
As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.
UK Youth is a leading charity with a vision that all young people are equipped to thrive and empowered to contribute at every stage of their lives.

The client requests no contact from agencies or media sales.
As a Transport & Quality Manager, you will provide robust support to Brent Community Transport (BCT) in achieving its targets, financial duties, and delivering services in line with organisational policies and procedures. To be responsible for the provision of effective, high-quality training the coordination and facilitation of the Quality Management System.
The ideal candidate will have:
· Strong analytical ability
· Knowledge and experience related to vehicles, including transport legislation, vehicle maintenance, safety scheduling, and incident investigations.
· Knowledge of Health & Safety legislation
· Excellent interpersonal and communication skills
· Senior management experiences
· A Category D 1 driving licence (essential)
· CPC Certification
To provide affordable accessible transportation to the locality community of Brent and neighbouring boroughs.
The client requests no contact from agencies or media sales.
About the Project – Door of Hope (East London)
The Door of Hope Project provides support to women who sell sex in Tower Hamlets. This includes journeying alongside women, whilst providing advocacy, information, emotional and practical support. The project also has a strong team of around 15 volunteers, who deliver street outreach to women in Tower Hamlets on a Thursday morning and Friday night.
About the Role
Beyond the Streets is a UK charity with over 20 years’ experience of partnering with women in the sex industry, to see them safe from coercion, violence and abuse. We deliver trauma-informed, person-centred support, provide training, and create resources and reports informed by research, lived experience, and practitioner experience.
Our ‘Direct Work’ is central to the organisation, and we are looking to recruit a new Women’s Support Worker.
Taking a woman-centred approach, your role is to provide holistic support for women with complex needs who want support, or to exit the sex industry. We are looking for someone with energy, motivation and experience of working with vulnerable adults; someone who a highly developed sense of self-awareness who can work in a gender and trauma informed way.
This role will be part of a small team of support workers, and a service manager, who deliver an in-person support service, with women who sell sex on-street in East London. You will have frontline experience of working with individuals who experience multiple disadvantage. This might be in the VAWG sector, domestic abuse, substance misuse, mental health or counselling or direct experience of women in the sex industry. You will have a good understanding of working with vulnerable people and be aware of the need for Safeguarding.
You will be a champion of the cause, have a passion for supporting women who face multiple disadvantages and be familiar with the Violence Against Women and Girls (VAWG) sector.
You will have excellent interpersonal skills, emotional intelligence and be able to support women in a trauma-informed and non-judgemental way. We are looking for someone with energy, resilience, who can increase our reach and positive impact on women.
You’ll enjoy…
· Competitive pay
· Flexible working
· Career opportunities – develop yourself and your career with a reputable national organisation in the VAWG sector
· Personal development allowance – to further your work-based skills and knowledge
· Cycle to work scheme – tax free allowance to buy
· Tech Buying Scheme – spread the cost of personal technology equipment and homeware across 12 months via payroll
· Travel season ticket loan scheme – an interest-free loan to enable team members to purchase a season ticket for travel between their usual place of residence and their usual place of work
· Clinical supervision – all staff are entitled to clinical supervision on request. A place to discuss work issues and challenges, and their emotional impact, on a regular basis
· Blue light discount – a well-recognised national discount card scheme. For only £4.99 for two years’ membership, the discounts are large, and widely accepted
· Employee Assistance Programme (EAP) – a confidential and independent service designed to help you deal with personal and professional issues that could be affecting your home life, work life, health, and general wellbeing. EAP is available to you and to your immediate family
You’ll need…
- Experience of working withing a front-line delivery team
- Understanding of the complexities of working with women who have multiple disadvantages and the barriers to service access they face
- Experienced with working with and engaging with diverse groups of people from varying backgrounds
- Familiarity with working within Adult Safeguarding protocols and procedures
- A non-judgemental and women-centred approach to support
- Comfortable working within a Violence Against Women and Girls (VAWG) framework
- Commitment to providing quality, women-lead and trauma-informed support
- Strong communication and interpersonal skills
- Patience, compassion, non-judgemental and motivational attitude
- Resilience to work with women who have often experienced trauma
- A responsible, dedicated and flexible approach to work
- Competent IT knowledge and computer skills
When you join, you will receive a structured induction and training plan, including access to all our in-house paid training.
All roles are subject to proof of eligibility to work in the UK, satisfactory references and an enhanced DBS check.
Genuine Occupational Requirement (GOR)
Due to nature of this role in working alongside women with lived experience of violence against women, this post is restricted to female applicants under Section 9 of the Equality Act 2010.
The client requests no contact from agencies or media sales.