Service director jobs in charing cross, greater london

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer. 
 

About the role

As part of a large, newly aligned and dynamic engagement directorate, you’ll be supporting the chief engagement officer (CengO) and engagement directors’ key priorities at a formative time for the charity in delivering to our bold new strategy and income and awareness growth. Supporting the CengO’s time, projects, communications and external and internal relationships, you’ll be a key connector cross-organisationally on CengO’s behalf in order to support this progressive time for the directorate and charity. In particular, you will provide exceptional stakeholder management support for the CengO and wider team launching and progressing the £50m campaign and campaign board.

This is a 12 month fixed term contract. 

About you

You’ll be a pro-active, perceptive individual who has experience of executive assistant support for director or chief level. You’ll have a high attention to detail, the ability to work independently, at pace and communicate well across teams at all levels.
You’ll be able to quickly and effectively build key relationships internally and follow up in order to best support the CengO, director team and their priorities in delivering to an ambitious strategy and time of growth.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement online. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date 10am on Monday 24 November 2025

Interview date Tuesday 2 December 2025

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

JOB PROFILE

JOB TITLE: Lead Trusts & Grants Officer

RESPONSIBLE TO: Senior Trusts & Grants Manager

HOURS OF WORK: Full time 35 hours per week

LOCATION: Home working/ Hybrid

DURATION: Permanent

SALARY / GRADE: £32,330

KEY WORKING RELATIONSHIPS

• Senior Trusts & Grants Manager

• Trusts & Grants Officer

• Director of Fundraising, Marketing & Communications

• Chief Operating Officer

• Senior Leadership & Service Managers

• Grant making trusts and foundations

• Major Donors

PURPOSE OF THE ROLE

The Lead Trusts & Grants Officer is responsible for developing and delivering income from mid-value grant making funders, notably trusts and foundations. The role involves managing a dedicated pipeline of opportunities, writing and submitting compelling applications, and stewarding funder relationships. This position works closely with service teams to understand project needs and create accurate budgets and impactful funding proposals. This role will also provide direct line management to the Trusts & Grants Officer, supporting their professional development and ensuring the team's overall success in meeting fundraising targets.

MAIN DUTIES AND RESPONSIBILITIES

Fundraising and Grants Management

• Pipeline Management: Lead on prospecting, developing and managing the mid-value trusts and grants pipeline, focusing on bids around £20,000 - £70,000, including multiyear grants, ensuring a consistent flow of opportunities to meet team income targets. Developing the skills and ability to manage higher value and more complex strategic bids.

• Application Writing: Develop and submit compelling, high-quality grant applications and proposals for mid-value funders, working closely with service teams, ensuring accurate budgets and income against Adoption UK’s strategic priorities.

• Stewardship: Cultivate and maintain strong relationships with a portfolio of new and existing mid-value funders, providing timely and impactful reports to secure renewed funding, and developing relationships with key external contacts through excellent communication.

• Reporting: Oversee the accurate tracking of all applications, reports, and communications using team tracking methods, and the CRM database, providing regular progress updates to the Senior Trusts & Grants Manager.

• Collaboration: Work closely with the Senior Trusts & Grants Manager, the Trusts & Grants Officer, and service teams, to align fundraising activities with the organisation’s strategic priorities and annual income targets.

• Undertake other duties and projects as directed by the Senior Trusts & Grants Manager and Director of Fundraising, Marketing and Communications.

Team Management and Development

• Line Management: Provide line management and support to the Trusts & Grants Officer, including regular one-to-ones, appraisals, and professional development.

• Training and Mentoring: Guide the Trusts & Grants Officer on best practices for researching, writing, budgets, and stewarding of small-value grants.

Personal specification

Knowledge and experience

• Track record of successfully securing individual grant awards typically ranging between £10,000 and £50,000. (E)

• Knowledge of fundraising sector with specialist knowledge of grant making trusts and foundations, or similar grant/bid-writing experience (E)

• Experience in writing persuasive proposal documents and bids (E)

• Experience in developing and implementing fundraising policies and process to deliver strategic goals (E)

• Experience in supporting service teams to deliver complex projects on time and to budget (E)

• Experience in successfully stewarding multiple stakeholders including grant managers and major donors (D)

Qualifications and Education

• Graduate level or equivalent significant professional experience in fundraising/bid

Skills and abilities

• Ability to make decisions within area of responsibility, based on defined frameworks, policies, and procedures and/or based on knowledge of regulations and best practice (E)

• Shows good professional judgement (E)

• Can successfully operate matrix management of complex projects at a national level (E)

• Delivers high quality work with minimal supervision and direction (E)

• Able to communicate clearly and engage with stakeholders at all levels (E)

• Is successful in securing positive external relationships with stakeholders and supporters (E)

• Demonstrates personal credibility (E)

• Demonstrates experience and ability in impact reporting (D)

• Ability to research the sector to identify the best prospects (D)

• Has the capacity to deal with complex issues and is good at problem solving (D)

• An exceptional administrator with excellent organisational and writing skills (E)

• Self-starter, used to working to deadlines and delivering against KPIs (D)

Accountability

• Shows previous experience of achievement of income targets (E)

• Shows previous experience of excellent funder or similar relationship stewardship (E)

• Able to contribute to the development of income growth strategy and strategic goals (D)

Behaviours

• Takes pride in Adoption UK and promotes its values and mission in all interactions with external stakeholders.

• Demonstrates commitment to equality, diversity and inclusion in all aspects of role at all times.

• Contributes to an open and honest culture

• Encourages challenge and creativity, transparency and consistency.

• Leads by example.

• Offers outstanding service to members.

• Promotes cross-functional team working, sharing skills and knowledge

• Communicates clearly, seeking clarity when unclear and valuing the opinion of others.

• Values the opinion of others. Treating colleagues and other stakeholders with respect.

• Takes pride in own development, committed to achieving high standards and agreed objectives.

Are you a senior international fundraiser who is looking for a new challenge?
We’re looking for an interim Head of International High Value Fundraising, who will take the lead on high value fundraising for our international work, ensuring our work can impact dogs and their owners across the world.

What does this role do?
As Head of International High Value Fundraising, you'll:

• lead the International High Value Fundraising team, providing direction and day-to-day leadership to inspire and support the team in cultivating transformational giving. Motivate and empower colleagues to unlock major opportunities in the United States and strengthen our approach in other regions.
• partner with other fundraising teams across Dogs Trust and our international partners, World Veterinary Service and Mission Rabies, to enhance and align global philanthropy strategies. Identify and pilot innovative approaches to generating significant new income and building long-term, sustainable partnerships.
• personally manage a portfolio of high- and ultra-high-net-worth individuals, foundations, and major donors, leading on all aspects of relationship management, from prospect identification and tailored proposal development to bespoke stewardship and long-term engagement that secures six-, seven-, and eight-figure gifts,
• represent Dogs Trust internationally, strengthening our global profile and cultivating relationships that increase awareness of, and secure substantial philanthropic support for, our international programmes.

This role is being offered as a fixed term, family leave cover role until January 2027. Interviews for this role are provisionally scheduled for Friday 21st November 2025, however, we may invite suitable candidates to interview for the role sooner. Interviews will take place on Teams.

Could this be you?
To be successful in this role, you’ll be a dynamic, innovative senior fundraiser, with a breadth of experience across different fundraising modalities in the international context, ideally with some experience of setting up a new function. You’ll have excellent communication and partnership management skills, with the ability to build strong relationships with varied internal and external stakeholders. This is a growing, changing role with lots of moving parts, so we’re looking for a someone who is flexible and adaptable, who proactively identifies challenges and opportunities. We’d love to hear from candidates who hit the ground running, and enjoy taking the lead on a new, exciting area of work. Above all, you’ll need a commitment to the work we do, and understand the importance of this work internationally.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Are you a skilled administrator who loves dogs?
We’re looking for a Gift Processing Administrator, to play a key role in the smooth processing of all donations received at our London office.

What does this role do?
As Gift Processing Administrator, you’ll:

• process all incoming donations, from uploading data to the supporter database and sending thank you letters, to assisting charity shops with the administration of Gift Aid,
• work closely with Gift Processing Officers on more complex work, such as problem payments or refunds,
• accurately capture supporter consent preferences, ensuring data is entered correctly and in line with regulatory requirements,
• support the Supporter Stewardship team with emails during busy periods.

This role is being offered as a fixed term, family cover contract until December 2026. Interviews for this role are provisionally scheduled for Friday 21st November 2025, and will take place on Teams.

Could this be you?
To be successful in this role, you’ll need some administrative experience, with excellent IT skills and the ability to prioritise your workload and follow procedures effectively. Strong attention to detail is essential for this role, as accuracy and data integrity is critical. While not essential, previous experience of working with a CRM database (such as Salesforce) would be helpful.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Libraries Connected is seeking a Research and Evaluation Manager to join our newly formed Policy, External Affairs, and Research Team. This is a unique opportunity to shape and deliver impactful research and evaluation across the public library sector.

You’ll lead internal research and data projects, provide in-house evaluation for programmes, and manage external research partnerships—including with academic institutions. Your work will directly inform advocacy, communications, and strategic decision-making.

We’re looking for someone with strong research and analytical skills, experience in managing complex data, and the ability to translate findings into accessible outputs. You’ll be collaborative, detail-oriented, and confident working independently across multiple projects.

The Latin American Women’s Rights Service (LAWRS) is a human rights and feminist
organisation led by and for Latin American migrant women in the UK. Our work is dedicated to
supporting the immediate and long-term needs of Latin American migrant women exposed to
violations of their fundamental human rights; facing violence against women and girls,
exploitation or trafficking; enduring difficult living and working conditions in low paid jobs, and
facing barriers to social protection.
The post holder will be responsible for leading the development and implementation of LAWRS’
policy, advocacy, and communications strategy to tackle the issues affecting migrant women
survivors of VAWG, and will work jointly with LAWRS’ policy team and VAWG team.
This post is open to Latin American women only* in accordance with the Equality Act 2010. We
particularly welcome applications from disabled and LGBTQ+ candidates as they are currently
underrepresented within the team.
Please keep in mind that if you are shortlisted for an interview, you will be
required to complete an exercise beforehand.
*women who identify as Latin Americans (1st and 2nd generation) and speak Spanish and/or
Portuguese
Please note that only applicants with the right to work in the UK covering the duration of the contract will be considered for this position.
We regret that late applications cannot be accepted.
Deadline: Sunday 30th November
Interviews: the week commencing 15th December

Based at our Head Office in Leatherhead, Surrey, KT22 0BX

Status:       Permanent

Salary:       Band 8b, £65,241 - £75,441, per annum, would consider band 8c, (up to £78,450 per annum), dependent on experience, plus 5% London Fringe Allowance (capped at £2,118 per annum)

Hours:       Full-time, 37.5 hours per week, Monday - Friday, 09:00 - 16:30, hybrid, 2 days in office, 3 days at home

________________________________________________________________________________

About Us:

Combat Stress is the UK’s leading mental health charity for veterans. For over a century we’ve been helping former service personnel deal with issues like post-traumatic stress disorder (PTSD), anxiety and depression. Today we provide specialist treatment and support for veterans from every service and conflict, focusing on those with complex mental health issues related to their military service. We provide a range of community, outpatient and residential mental health services to veterans with complex mental health problems. We provide services in-person, and via phone and online.

About the role:

In this role, you will lead in creating a culture in which all aspects of clinical governance are embedded to ensure that our commitment to deliver effective high quality care is continuously maintained, providing a safe, effective and rewarding experience for veterans throughout the recovery journey.  You will lead on our audits and complaints functions; by ensuring we remain compliant with statutory clinical regulations and ensuring that if veterans have cause to complain, their complaints are dealt with in a timely and professional way and the organisation learns from when things go wrong. The successful candidate will have excellent leadership skills enabling them to inspire, motivate and influence colleagues across the organisation. The ability to communicate effectively across all levels and disciplines is essential; as is the requirement to travel to our other sites.

We continually strive for excellence in all that we do and therefore this post requires a dynamic and inspirational leader who will take a pragmatic approach to the challenges that lie ahead.  We are looking for a highly driven individual with credible and demonstrable experience in quality and clinical governance, who is passionate about the work Combat Stress undertakes. We would expect you have experience in working in mental health services – whether in the NHS, voluntary or private sector.

This is an excellent opportunity for someone who wants to stand out and make a difference in a national role for a unique and high-profile mental health charity.

This role is subject to a DBS check.

As a healthcare environment, and for the health and wellbeing of our staff, veterans and visitors, we encourage everyone at Combat Stress especially professionals that are veteran facing  to take up the offer to be fully vaccinated against Covid-19

What we offer:

You will work within a reputable charity that is constantly evolving to meet the needs of our veterans, that has a fantastic cause and a committed follower base.

Benefits:

•          30 days annual leave plus bank holidays and an additional increase to 33 days annual leave upon 10 years continuous service, plus bank holidays. 

•       Competitive stakeholder pension scheme - contributions matched up to 11% of salary

•       Discount shopping vouchers

•       Access to the Employee Assistance Programme

•          Flexible working

•          Access to Blue Light Card scheme

•          Death in Service Scheme

The Manna Day Centre is a drop-in Centre for homeless and vulnerably housed single men and women. It is run by a team of project workers, under the Director, who are responsible for its smooth operation. Basic Services offered include food, showers, clothing, housing & welfare advice, medical care, and access to laptops. The Centre opens to service users 7 days a week, 8.30am– 1.30pm. The working week for this post is Monday to Friday, 9.00am to 4.00pm each day.

Housing & Welfare Advice Workers must have a commitment to homeless people, which includes acceptance and respect. Responsibilities are shared among the team according to needs, skills and aptitudes. The annual salary is negotiable (depending on your experience) ranging from £31,746 to £36,678. Benefits include a pension scheme, travel loans and 25 days annual leave (plus time in lieu of bank holidays worked).

Those applying for this post should have:

· Experience providing housing and welfare advice with a focus on clear, supportive communication

· Confidence in handling a busy and varied caseload, including complex casework

· Comfort working with people facing homelessness or housing difficulties

· A kind, non-judgmental, and person-centred approach

An application form, Job Description & Person Spec can be found on our website.

Closing date: 21/11/2025

Interview date: 09/12/2025

Reporting to the Senior Supporter Care Manager, you will deliver excellent customer care to supporters and potential supporters of Operation Smile UK. As an integral part of the Supporter Care team, you will successfully support the Individual Giving programme and wider fundraising activities, providing support to ever-increasing income and supporter stewardship for the delivery of increasing levels of unrestricted income for Operation Smile UK.

Key Responsibilities

• Be the first point of contact for existing supporters and new supporters who respond to our fundraising activities by phone, email, letter or in person, letter, or email delivering outstanding supporter care
• Liaise with supporters in timely communication via email, phone, and mail, with excellent customer care
• Prioritise answering incoming phone calls and escalate any difficult situations/complaints to the Senior Supporter Care Manager
• Support processing incoming phone and postal donations
• Assist with banking and processing incoming/outgoing post
• Be responsible for thanking our supporters, including by letter, email and phone, dispatch of information and fundraising materials
• Enter and maintain accurate records on our Database
• Maintain and assist with all types of donation processing, administration and Database record amendments/records being kept up to date. This will include Gift Aid status and contact consent requests
• Assist with cancelling and amending all types of regular gifts and sending out appropriate letters
• Manage the removal process and consent process
• Assist with sending out problem payment letters
• Following up cancelled regular payments as part of the winback process
• Assist with handling material requests and recording actions on the Database
• Assist with any third-party agency supporter care requests
• Maintain sensitive information and records with appropriate confidentiality
• Play an active role in developing the supporter journey at Operation Smile UK, working with the Senior Supporter Care Manager and colleagues across Fundraising & Communications.
• Perform any other reasonable duties as requested by the Senior Supporter Care Manager

Please refer to the job description for a comprehensive list of tasks, responsibilities, and the required person specification.

Recruitment

We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

A Finance Officer is required within our vital and growing community organisation to; manage financial systems, create and report on finance to the trustee board and stakeholders of the Loughborough Community Centre.

What you would do:

Oversight and day to day management of the organisational financial systems, including:

• Using Quick Books, spreadsheets to track expenses and company spending.
• Company payroll, tax and financial auditing.
• Keeping well-organised files and records of business financial activity.
• Archive of reports, receipts, and other financial evidence.
• Keeping financial databases up to date.
• Interacting with customers either on the phone or in person.
• Following up on business financial communications, billing, and ordering.
• Communicating with funders, suppliers and vendors.
• Company Invoicing.
• Using Quick Books, spreadsheets to track expenses and company spending.
• Collecting and inputting company data within the financial systems.
• Learning about the company's mission and available products/services.
• Assist with financial technical support.
• Acting as a personal assistant to the Director and/or board of LCC for financial matters.
• Giving feedback on finance efficiency and suggesting possible improvements.

CAAS is an amazing organisation, supporting ADHD and autistic individuals, their families, and the community around them.  We are in a great position, with stable funding, an experienced team of around 40 staff, and a new strategy that is inspiring and impactful.  We are looking for a kind and effective leader to join us as our next CEO, and keep CAAS thriving into the future. 

As CEO, you will have the confidence and the expertise to deliver on our vision of changing perceptions to reduce stigma and break down barriers, bringing strategic leadership experience, a high level of organisational ability, self-motivation and self-discipline. You will have a passion for extending our reach and will demonstrate experience in delivering strategy, leading effective teams and building relationships within our community. 

To apply, you need to submit a completed application form alongside a supporting statement of no more than 2 sides of A4, detailing how you meet the requirements of the role.  Deadline to apply is by 10am on Monday 17th November, but feel free to reach out to our current CEO, Kay D'Cruz, for an informal chat about the role if you'd like to find out more.

More details about the job and additional information about the person specification can be found in the job description and in our recruitment pack, but in summary the key responsibilities of the role are:

Strategic Leadership: Deliver CAAS’s strategy, fulfil our legal obligations, evaluate and improve performance, report on progress, ensure CAAS remains well positioned for the future

Operational Leadership: Ensure robust systems, processes and policies, assess and manage organisational risk, build sustainable delivery mechanisms, oversee effective digital, communications and fundraising activity, maintain our case for support and tender for and manage contracts

People & Culture: Foster positive working cultures, promote staff wellbeing, ensure staff are focussed on delivering CAAS mission, drive staff development

External Relationships: Influence and advocate for change, act as lead ambassador for CAAS with funders, professionals and other stakeholders

 We are looking for candidates who:

• Have a passion for, and commitment to, our work
• Have a track record of effective working at a senior leadership level, building supportive external relationships and driving positive internal cultures, based on compassion and a drive for excellence
• Are action-orientated, adaptable and flexible in the pursuit of impact
• Can juggle multiple and competing demands, and thrive in a busy, varied environment
• Enjoy ensuring robust governance and compliance
• Have strong written and verbal communication skills; are a persuasive and passionate communicator with excellent interpersonal skills
• Are warm, inclusive and approachable, an actively listener and neuro-affirmative

Further information is available on our website. 

Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.

We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.

This is an exciting new opportunity to lead Muscular Dystrophy UK’s major public-facing campaigns and help drive meaningful change for people living with muscle wasting conditions.

You’ll be at the forefront of our campaigning work—building our infrastructure, shaping bold strategies, building a vibrant campaigning network, and empowering our community to influence policy and legislation. Working collaboratively across the organisation, especially with colleagues in Policy and Campaigns, Marketing and Communications, Fundraising, Volunteering, and Data, and our devolved nations leads in Services and Support, you’ll help create powerful supporter journeys and engagement activities that reflect the passion and urgency of our cause.

Reporting to the Director of Policy and Campaigns, you’ll play a key role in delivering Muscular Dystrophy UK’s policy and campaigning objectives as part of our new organisational strategy—making a tangible impact on the lives of thousands across the UK.

About us:

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK. 

We share expert advice and support to live well now; fund groundbreaking research to understand the different conditions better and lead us to new treatments; work with the NHS towards universal access to specialist health; and together, campaign for people’s rights, better understanding, accessibility, and access to treatments.

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

Location: Head Office, London, SE1 (with flexibility for homeworking)

Closing date: Sunday 16th November

Interview date: Tuesday 25th November

Please download the job description to see full role responsibilities

Are you passionate about using innovation to make health services more inclusive? 

Do you have experience developing or leading projects that make a real difference for people facing health inequalities — including those affected by homelessness, substance use, or liver disease? 

We’re looking for a dynamic, creative and highly organised individual to join The Hepatitis C Trust as our new Innovation and Implementation Manager. This exciting new role will drive forward our Inclusion Health agenda, helping us design, deliver and scale peer-led services that put lived experience at the heart of change. 

About the role 

The Innovation and Implementation Manager will lead on embedding new models of care within health systems — ensuring our peer-led projects are effectively planned, delivered and sustained. You’ll work closely with NHS and community partners, line manage Peer Leads and Coordinators, and oversee key projects including: 

• Liver Health Peer Support, improving early detection and surveillance for hepatocellular carcinoma (HCC). 

• Peer-led Needle and Syringe Provision (NSP) and wider harm reduction initiatives. 

You’ll manage project delivery, build strong partnerships, monitor outcomes, and share learning nationally to shape future approaches. 

About you 

We’re looking for someone who: 

• Has experience in project delivery, innovation, or service improvement within health, social care, or the voluntary sector. 

• Understands the value of peer-led and lived experience approaches. 

• Is confident managing teams and building relationships across diverse partners. 

• Has knowledge of Inclusion Health, harm reduction, and liver health. 

• Is organised, collaborative, and passionate about tackling health inequalities. 

Why join us? 

At The Hepatitis C Trust, lived experience drives everything we do. You’ll join a supportive, forward-thinking team working nationally to improve health outcomes for marginalised communities. We offer flexible working, a strong learning culture, and the chance to lead meaningful, innovative projects. 

The Jobs, Education and Training (JET) team works with young people facing homelessness to support them into meaningful and appropriate employment, training opportunities, apprenticeships, volunteering, and education. As part of our delivery, we have developed a weekly ESOL group for young people looking to improve their spoken English, many of whom are young refugees and asylum seekers. Your role would involve the planning, preparation and delivery of these non-formal education sessions as well as delivering wider 1:1 JET casework. While you will work with all young people in the service, this role will focus on developing our JET delivery for young refugees, asylum seekers and those with English as a second language. You will also spend approximately 1 day per week helping us to deliver our core day-centre service.

• Permanent, full-time role in the Youth Work Team
• Salary: £31,200-£34,736
• Deadline to apply: 9am Monday 24 November