Service leader jobs in North finchley, greater london

What you’ll be doing 

• Leading a high performing team, providing organisational leadership and working with colleagues across the organisation to ensure we achieve our shared aims.

• Setting the strategic direction for our content and channel activity ensuring it aligns with organisational priorities and audience needs. 

• Driving digital channel performance and optimisation, including paid advertising, to maximise reach, engagement and conversion. 

• Leading innovation across digital channels by identifying and adopting emerging technologies, techniques and industry standard best practice. 

Who we’re looking for  

• A technical and analytical expert with knowledge of successfully developing and measuring digital marketing and channel strategies, that drive reach, engagement and conversion. 

• An outstanding creative with a deep understanding of UX and accessibility principles.

• A team leader and team player with excellent communication skills who thrives on working with teams across the organisation to achieve shared goals.

What we offer  

• Hybrid working between home and Chelsea with occasional travel to Sutton. 

• Flexible working around our core hours of 10am to 4pm 

• 27 days annual leave rising with length of service 

• Up to 6% employer contributions subject to matched contribution from you (increasing with length of service) 

• Training, support and development opportunities 

• Access to the blue light discount scheme and other discounts opportunities 

• Access to subsidised staff restaurants, on-site yoga and wellbeing classes, staff choir and much more 

• Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes.

Inclusion matters  

We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and walks of life. 

If this sounds like the opportunity for you, we’d love to hear from you. 

Service Manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Service Manager 

Location: This role is based in Royal Borough of Kensington and Chelsea (RBKC), the service is a short walk from Ladbroke Grove (Circle and Hammersmith) station. Unfortunately, this service does not have step free access.

Salary: £38,700

Shift Pattern: 12 month fixed term contract, 37.5 hours per week, Monday to Friday, 09:00 - 17:00. Onsite face to face service, with flexibility around these hours required as per resident and service requirements. All managers, including this position will take part in the out of hours on call duty. 

About the Role

We're looking for a Service Manager to join our team based in RBKC. You will manage multiple dispersed services within the area. In this role, you will support your team to deliver person centred care and support to residents who face multiple and complex needs which includes mental health challenges, substance use challenges, and homelessness. You will be a natural leader, able to support a team with your knowledge and experience to provide the best support to the residents, through empowerment and upskilling. 

You will support them to deliver a seamless and supportive service which enables residents to overcome personal challenges and to achieve their goals. We're looking for someone who is solution focused, has a passion for the resident group we support, and driven to make a lasting change to lives. This is a 12 month fixed term contract with the view that it may be extended into a permanent position in the future.

Some Key Responsibilities include:

• Leading and motivating a team to deliver high quality care and support
• Managing complex situations and driving service improvements
• Support a team who directly support individuals in their recovery journey
• Working closely with other teams and organisations to ensure the right support is provided
• Risk Management, Information Management, and Case Recording
• Property and Housing Management
• Financial Management

About You

We are seeking a  passionate, driven leader to run this service and make a real difference for people with multiple and complex needs. You will be knowledgeable about the needs of our residents and able to support the team in delivering excellent care. You will bring energy and passion to the role, work flexibly to meet service needs, and contribute new ideas and opportunities to develop the service further while maintaining high standards of excellence.

• Confident leadership skills and ability to inspire and motivate a team and residents directly
• Experience in supporting people who have multiple and complex needs including mental health, homelessness, substance use, offending backgrounds
• Experience in frontline, and now able to empower a team to deliver a seamless service
• Confident leadership skills and ability to inspire and motivate a team. While you’ll have support from management, this role requires someone who can take ownership and lead with confidence
• Confidence in using IT; we use various systems and software's so need someone who is confident in learning new IT skills and can navigate around computer systems
• Ability to drive the service forward and implement improvements
• Ability to work at pace, using initiative, making decisions, and proactiveness in your approach
• Alignment with our values of Ambition, Empowerment, Transparency, and Inclusivity

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

We're looking for a passionate and strategic Supporter Services Manager to join our Fundraising & Marketing Operations team. This will be a full time, 9 month fixed term position based at our offices in King's Cross, London.

The successful candidate will lead a dedicated Supporter Services team focused on delivering excellent customer service, whilst managing our relationships with fulfilment agencies which deliver our income processing and merchandise delivery. The role is a hybrid position with an expectation of minimum two days per week in our central London offices.

What you'll do

• Provide clear direction to the team regarding their individual and team based KPIs
• Nurture a productive environment with a culture of continuous improvement, in which the team is encouraged to reach and expand their performance ceiling
• Day to day management of all Engagement Operations third party relationships, including but not limited to Elovate, our primary fulfilment partner.
• Continually assess the performance of all third parties against agreed levels, addressing any shortcomings in a constructive manner.
• Monitor the performance of third-party fulfilment agencies relative to agreed SLA obligations and intervene as and when required.
• Develop and maintain a “Sense brand” for handling incoming communications, to be consistent across communication channel.
• Ensure that all supporter communications via phone, email, post or social channels are responded to on brand and within agreed timeframes
• Monitor and, in partnership with the Head of Engagement Operations, update SLAs when they do not reflect a fair balance between organisational ambitions and the reasonable capacity of the team.
• Actively engage and build relationships with colleagues across the charity
• Use informal connections and formal briefings to ensure that you are a product expert in all aspects of the Engagement directorate’s work
• Periodically assess our merchandising process, recommending improvements where realistic and achievable
• Work with the Head of Individual Giving and Head of Engagement Operations to develop and implement a program of telemarketing and supporter thanking

About you

• Experience of managing and motivating people in a Supporter Care environment
• Hands on and motivating management style
• Experience of managing multiple priorities whilst ensuring deadlines and SLAs are achieved for you and your team
• Experience of working with response handling and fulfilment partners to deliver on mutually agreed SLAs
• To work closely with the Data team to ensure that our supporter database (currently MS Dynamics) is accurate and up to date.
• Experienced and confident using CRM databases, with an understanding of how good data use drives efficient and effective organisational performance.
• Demonstrable understanding of Gift Aid, GDPR and other relevant legislation and guidance

About Sense

We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly.  We would recommend that you read the job description and person specification before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. 

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Services Manager – Complex Needs & Community
Reference number: 313
Responsible to: Director of Complex Needs and Community
Working hours: 37.5 Hours per week
Rate of pay: £38,000 - £39,000 per annum 
Working base: One of 7 Herts Mind Network Wellbeing Centres closest to home
Area covered: The role requires travel across Hertfordshire to our Wellbeing centres, community partnerships and external organisations

About Us

For over 50 years, we have supported the people of Hertfordshire with their mental health. We offer a range of Community Support services which provide advice, information, onward referral and holistic outreach support to people who are experiencing mental ill-health or who need help with their mental wellbeing. Our high quality services are flexible and we help people to resolve real-life difficulties and to improve their own independence, quality of life and wellbeing. Each year, we help 15,000 people experiencing mental ill health.

We are a local Mind, affiliated to national Mind, the leading mental health charity in England and Wales. This means that we are an independent charity responsible for raising our own funds through contracts, grants and fundraising.

About our Complex Needs & Community Services

The successful candidate will manage and develop the Complex Needs and Community Teams at Hertfordshire Mind Network. The Services Manager will be responsible for leading a variety of services currently including the Flourish (asylum seekers and refugees) contract and the Primary Care Network contract. As the services grow and develop, other services/projects may sit under this post.

About the role

The role requires travel across Hertfordshire to our Wellbeing centres, community partnerships and external organisations and is responsible for a team of staff and volunteers who work within Complex Needs and Community teams across the county.

As a Services Manager you will be an integral part of the Senior Management Team (SMT) and work in partnership with Complex Needs Team Leaders and the other Service Managers across the Charity. Reporting into the Director for Complex Needs and Community you will be directly responsible for the efficient and effective delivery of two or more of our Services and a key member of the Herts Mind Network Safeguarding team.

Responsibilities of the post

• Support the Director of Complex Needs and Community with effective running of the complex needs and community services.
• Build strong relationships and liaise with commissioners and partner organisations.
• Manage the Flourish and PCN contracts.
• Work closely with all key delivery partners across the system to ensure the service is responsive, inclusive and easy to access.
• Support the development of services by promoting and being responsive to changing needs.
• Oversee the recruitment and management of client facing staff.
• Be a strong safeguarding level 3 champion and manage/support referrals.
• Ensure all policies and procedures are current, understood by staff and that they are working within these policies and procedures.
• Monitor outcomes and evaluate the service, ensure all KPIs are met.
• Process referrals and manage and prioritise all administration tasks associated with the service, including Payroll and expenses submissions.
• Be part of the Senior Management on call rota (out of hours), attend SMT meetings as required and support the work of the wider SMT. 
• Maintain and enhance service delivery standards and effectiveness.
• Contribute to the service development by working alongside the Directors to evaluate service delivery and produce progress and monitoring reports.

Benefits

• Annual leave entitlement of 25 days per year pro rata, rising to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays).
• Birthday leave day.
• Cash plan health cover (after 6 months employment).
• Eligibility for blue light card.
• Employee Assistance Programme.
• Ongoing training relevant to your role.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is 9am on January 15th 2026.
Interviews to be held on Wednesday 28th of January 2026
N.B. Please quote reference number 313 when completing your application for this role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

This is a fascinating role for a dynamic commercial property professional with an appreciation of the property needs and experience of the voluntary sector.  We are looking for a surveyor with a proven track record in revenue generation and new business development who can work with a small team of dedicated professionals. 

ABOUT THE ETHICAL PROPERTY FOUNDATION

The Ethical Property Foundation (“EPF”) is unique: the UK’s only dedicated property advice charity for the voluntary sector. (Registered Charity number 1101812 in England & Wales) Incorporated in 2003, we have supported thousands of voluntary organisations to manage their premises successfully whether rented or owned. Since 2015, we have been the lead referral partner to the Charity Commission for land & property advice and preferred supplier to the Lloyds Bank Foundation. 

Our mission is to equip voluntary organisations with the knowledge and confidence to make the most of the property they occupy and manage, for the benefit of their services and beneficiaries, without crises or compliance failures.

We are a small, dynamic, and enterprising not-for-profit. Our services comprise  free, independent property guidance and support; affordable consultancy; plus online property education. Our combined expertise and unique perspective mean we are much in demand from policymakers, and sector thought leaders. Funding comes from philanthropic donations, grants, corporate partnerships and earned income from affordable consultancy.  In 2023, we launched the voluntary sector’s first interactive online Weston Property Manual for which we were finalists in two major voluntary sector awards. In 2024 we celebrated the 21st Anniversary of our incorporation.

We employ four part-time employees: the CEO, Head of Property Services, Operations Manager, and Administrator - 2.45FTE, supported by a further nine self-employed Associates and Volunteers of whom eight are chartered surveyors. In addition, we run an expert Register of fifteen property professionals, primarily commercial property solicitors, who provide advice on a pro-bono and discounted fee basis. 

 JOB DESCRIPTION

The Head of Property Advisory is the lead member of the Property Advice Team comprising Associate Property Advisors. The team is supported by The Foundation’s Register of Property Professionals. The Property Advice Team provides advice, consultancy and educational services. This service is delivered by providing on-line information, free helpdesk guidance, training events and consultancy projects to assist organisations in making informed property decisions. The Head of Property Services will have the following key areas of activity and responsibility:

1. Developing the Affordable Consultancy  

The Head of Property Services leads on all aspects of building our affordable consultancy and delivers sales income in line with agreed targets. This will include:  

· Identifying potential clients and proactively seeking opportunities to bid for work.

· Responding to enquiries from potential clients, conducting initial meetings to ascertain support required and putting together carefully priced proposals tailored to client needs.

· Developing and maintaining relationships with key partners, including Lloyds Bank Foundation.

· Tracking of enquiries and work in progress with support from the Operations Manager; ensuring accurate records are maintained and providing information and reports to the CEO and Trustees for invoicing and fundraising purposes.

·  Developing new products for the charity sector, making the EPF relevant and providing new and growing income streams.

· Ensuring EPF communication channels appropriately promote our services.

2. Management of Property Advice Team 

The Head of Property Services directly line-manages the Associates in delivery of the Affordable Consultancy:  

·  Developing and maintaining appropriate processes and templates for development and delivery of work.  Disseminating as necessary and ensuring processes followed by team members.

·  Oversight of all support, advice and training provided by the team to ensure consistent high levels of content quality and customer care are maintained.

· Oversight of the free Property Advice Service, co-ordinating with the Property Advisors running the service and responding to enquires who may require affordable consultancy services.

· Ensuring consultancy projects are allocated to team members with appropriate knowledge, experiences and availability. 

· Developing excellent working relationships with members of our Register of Property Professionals to introduce charities for effective support. 

· Delivering excellent customer care by coordinating the Foundation’s support to charities until their project is resolved.

· Supporting the team to ensure property materials for training and online guidance are accurate and appropriate.

3. Additional duties may include:  

· Representing the Foundation and presenting at external events.

· Working proactively to ensure that the Property Advice Team remains up to date with property and charity sector knowledge.

· Develop a broad knowledge of complementary organisations and services that can provide support to enquirers to the Property Advice Service, or opportunities for partnership working or collaboration with the Foundation.

· The Foundation requires all employees to work with due regard for the Foundation’s ethos and policies including health and safety, equality and the environment.  All our team must have DBS clearance.

Customer Services Manager

We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity.

Salary: £50,000

Location: Hybrid, Hammersmith London

Hours: Full time, 35 hours per week including mandatory office day on Tuesdays

Contract: Permanent

Closing date: Wednesday 24 December

Interview date: Thursday 8 January, Hammersmith

About the Role

As Customer Services Manager, you will lead and develop the charity’s customer services, resident engagement and communications functions. Your work will help deliver the organisation’s mission of providing safe, secure and good quality affordable homes for single women across London.

Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time.

Key responsibilities include:

• Leading customer services, resident engagement and communications across the organisation
• Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management
• Developing effective systems for complaints handling that reflect the charity’s Complaints Policy and Housing Ombudsman principles
• Maintaining up to date knowledge of legislation, regulatory standards and best practice
• Monitoring contractor performance and holding regular review meetings
• Producing performance reports and using data to identify improvements
• Embedding learning from resident feedback into service design
• Managing budgets, approving invoices and overseeing repair authorisations
• Supporting organisation wide planning as part of the Extended Management Team
• Providing clear leadership, managing performance and encouraging collaboration across teams

About You

You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement.

Essential skills and experience include:

• Strong experience in a customer focused management or supervisory role
• Knowledge of responsive repairs or property maintenance
• Experience handling complaints and producing clear written responses
• Strong communication, relationship building and presentation skills
• Competence in MS Office with good analytical and reporting abilities
• Ability to interpret customer insight and performance data to drive service improvements
• A collaborative leadership style with a commitment to equality, diversity and resident wellbeing

A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most.

About the Organisation

The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women’s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services.

Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager. #INDNFP

About YMCA St Paul’s Group

YMCA St Paul's Group is a charity committed to supporting and empowering young people and communities across London. We provide transformative youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those at risk of homelessness.

Our mission is to help create thriving places for young people and flourishing communities. With over 150 years of service, we remain dedicated to long-term transformation of mind, body, and spirit.

About the Role

As a Housing and Support Assistant, you will play a crucial role in delivering high-quality housing and support services to our residents. You will often be the first point of contact for residents and visitors, responding to a wide range of enquiries and offering clear, holistic, and informed guidance.

This role is wonderfully varied, combining customer service, reception duties, safety responsibilities, and building support. Whether welcoming new residents, assisting Health & Wellbeing members, or responding compassionately to concerns, you will be a key representative of YMCA St Paul’s Group throughout the night.

Key Responsibilities

Deliver Outstanding Customer Service

Be the warm, reassuring presence that sets the tone for a positive resident experience. Your professionalism and empathy will leave a lasting impression on our residents and their support network.

Versatility at Its Best

No two shifts will be the same. Alongside reception responsibilities—such as managing telephone services, handling mail, overseeing repairs, and processing payments—you will support the smooth operation of the building and contribute to a safe, welcoming environment.

Safety and Security

As the designated first aider and fire marshal, you’ll play a vital role in safeguarding residents during emergencies. Your routine wellbeing checks, patrols, and facilities inspections will help uphold a safe and comfortable environment for all.

Welcoming and Listening

As the first point of contact, you may welcome new residents, respond to complaints, handle reports of anti-social behaviour, and provide a compassionate, attentive ear. Your ability to identify, escalate, and report concerns appropriately will be essential.

A Supportive Team Environment

Joining our team means becoming part of a friendly, experienced, and collaborative group of housing advisors. Your skills and passion will shine as you help make a meaningful difference in the lives of our residents. The diverse nature of your responsibilities will keep you engaged, while the impact of your work will be a source of pride and fulfilment.

What We Offer

At YMCA St Paul’s Group, we are committed to improving diversity and inclusion across our workforce and services. We value your authenticity and encourage you to bring your unique voice and perspective. You’ll also have the opportunity to influence positive change by participating in our Employee Resource Groups.

We believe in your growth. Through our comprehensive learning and development programme—including training, qualifications, and hands-on experience—you’ll be supported in gaining the skills you need while accessing clear pathways for professional progression.

Benefits to Support Your Mind, Body, and Spirit

• Free gym access across all YMCA sites

• Discounts from major retailers and supermarkets

• Free wellbeing and counselling services

• Flexibility to work across a range of outer London locations

• Career development programmes to help you thrive

• Family-friendly policies, including enhanced maternity pay

• Life Assurance

About Us

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments across eight Royal Parks in London. These include Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent’s Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces, including Brompton Cemetery and Victoria Tower Gardens. Our Royal Parks and public spaces are among the most visited attractions in the UK, welcoming tens of millions of visitors each year.

We are looking for a Team Leader to join us on a full-time, permanent basis, working 40 hours per week. Part-time hours and job-shares will be considered, however, it is a requirement that at least one weekend is worked per week.

The Benefits

• Salary of £31,313 per annum (£15.54 per hour, pro rata for part-time)
• 26 days’ annual leave plus public holidays, increasing to 29 days after three years’ service (pro rata for part-time)
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme
• Offices based in beautiful park locations

This is a rewarding opportunity for a leisure, hospitality or service industry professional with high-volume experience to join our exceptional organisation as we continue to make a positive difference to the lives of people across London.

You’ll have the chance to grow and develop your career amongst some of London’s most iconic outdoor spaces, enabling sporting activities for individuals and communities who cannot access facilities elsewhere.

As such, you’ll have the chance to make a positive impact whilst growing and developing your skills, safe in the knowledge that your work will do genuine good and support innumerable people.

The Role

As the Team Leader, you will ensure that members of the public, groups and teams can enjoy sports facilities across Hyde Park and The Regent’s Park.

Providing operational shift leadership to a team of Operations Assistants and other staff, you will work across our boating, swimming, tennis, padel, netball, football and lawn bowls facilities.

You’ll ensure all activities run smoothly and safely, championing excellent customer service and H&S at all times. Supporting your team and colleagues, you will prepare facilities for daily use and special events, contributing to a positive, well-managed environment for both customers and staff.

About You

To be considered as the Team Leader, you will need:

• Previous experience in the leisure, hospitality or service industries
• Experience working with high volumes of customers
• The ability to manage customers and resources to support smooth operations
• Excellent customer service skills with clear, professional communication
• The ability to work flexibly and manage changing priorities in a fast-paced environment

We want to put everyone in the best possible position to succeed and use Recite Me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.

Other organisations may call this role Leisure Supervisor, Duty Manager, Sports Facilities Supervisor, Hospitality Supervisor, Facilities Team Leader, Leisure Centre Supervisor, Customer Service Team Leader, or Customer Operations Supervisor.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.

Our client is a leading Child and Adolescent Psychotherapy and Counselling training organisation and therapeutic services provider based in North London. They provide high quality, low-cost psychotherapy and counselling to children, young people, parents and families in over 35 schools and organisations in London and the South East as well as from their London-based therapeutic and training centre ‘The Bothy’. At an exciting time of change, the organisation are now looking to recruit a dynamic new Director of Services to oversee the efficient delivery and development of their therapeutic services.

As Director of Therapeutic Services you will be responsible for leading on the delivery, development and growth of the organisation's therapeutic services. You will oversee a small, tight-knit team (comprising of office staff, as well as a Clinical Lead and a School Liaison Coordinator), leading on administrative, marketing and budgeting for the entire service.  You will update and implement policies across the organisation to meet standards in the field of therapeutic provision and mental health services. You will also liaise with external agencies, statutory and non-statutory organisations and schools, nurturing relationships, identifying new clients and securing new contracts in order to develop additional revenue streams and ensure the financial sustainability of the Centre.

To apply for this role you will be a supportive leader with significant experience of overseeing staff and service operations previously. You will have an awareness of children mental health services (CAMHS) and related settings such as education, social care, health, public sector, and will be confident working in partnership and building relationships with a variety of external agencies. You will have the ability to think strategically and creatively with a solutions-focused attitude and will have knowledge of safeguarding processes. A recognised child psychotherapy qualification with UKCP or ACP training organisation would be an advantage.

In order to apply please initially submit your CV in the first instance. Should your experience be suitable, we will then arrange a suitable time to fully brief you on the role.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Victoria Savva at Prospectus.

Please note this is a full-time role and will be based on-site at the organisation's offices in North Finchley.

Interviews to take place Friday 16th January.

Purpose of the job

This role is responsible for the design of UK Youth’s support to young people, youth organisations and youth workers. This could include structured youth work programmes, funding and grants+ programmes, professional development programmes, and campaigns.

You will lead and oversee end-to-end design processes, ensuring that UK Youth develops fully packaged offers that respond to the evidence base and people’s needs, drive forward our strategy and achieve incredible impact. You will work across UK Youth teams, with external design partners, and meaningfully involving young people and the professionals who support them in the design process.

You will be experienced in developing high quality funding propositions (proactively and in response to new business opportunities). You will be confident in taking a human-centred design approach to tackle some of the youth sector’s knottiest problems.  You will design solutions to important problems, ensuring that they are feasible, equitable, impactful and scalable.

In 2026, our priority topics for youth work programmes and network development are: mental health and wellbeing, employability, social cohesion and community safety.

 As a leader, you will work closely with research, evaluation, policy, service delivery, network development, and fundraising teams. You will help to improve the skills and confidence of colleagues across UK Youth to apply design methods in their own work and collaborate effectively with the Design team.

Why work at UK Youth?

UK Youth wants all young people to be equipped to thrive and empowered to contribute at every stage of their lives. Youth work can be life changing (and even life saving.) In 2026, we will be launching our new strategy, positioning UK Youth to unlock youth work so that every young person in the UK can benefit. We work with others to ensure that the youth sector is strengthened and that provision is youth-led, evidence-informed, and delivers high-quality outcomes.

 UK Youth plays a unique role in addressing the lack of investment in the youth sector, the lack of cross-sector understanding in how youth work makes a difference, and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people. Come and be part of this change in a driven and supportive team that puts evidence at the heart of our work.

Role Responsibilities

• Designing Solutions

• Developing new business and funding propositions

• Embedding Human Centred Design

• Building a strong external network to support the Design team’s work

• Operations

Experience we're after

• Significant experience of leading and overseeing the development of new business propositions and proposals to time-limited funding opportunities

• Significant experience of designing interventions (digital and/or physical) for young people and/or those who support them 

• Experience using human-centred-design methods and mindsets; managing projects across the end-to-end design process

• Proven track record of inspiring and motivating diverse teams and improving collaborative ways of working across teams and departments

• Experience of developing high quality programme content and curricula for young people, youth workers and/or outdoor learning instructors (desirable)

• Experience of commissioning and managing external design freelancers and consultants (desirable)

• Experience of designing and/or delivering professional development programmes (desirable)

What we can offer you

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:

• Flexible/Agile Working

• 27 days annual leave plus bank holidays (pro rata for part time employees)

• Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity

• Other training available in support of your personal and professional development

• Pension scheme (currently UK Youth match employee contributions up to 5%)

• Membership of our life insurance scheme which would pay-out up to 4 times your salary

• Employee Assistance Programme to support employees both professionally and personally

• 20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.

• IT equipment provided for the duration of contract

• CycleScheme and TechScheme

How to apply

If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.

Closing date: Sunday 4th January 2026 at 23:59pm

Provisional Interview Dates: 12th and 13th January 2026

As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.

This is an exciting role in a unique organisation.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. This role is based at our Bloomsbury campus with work across various football facilities across London.

The role is a full time and permanent contract. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office).

Events are a central part of student life at UCL – enabling students to find and form communities, experience new things, and make the most of life in London. Each year, the Students’ Union and its clubs and societies, deliver more than 6,000 events ranging from workshops to debates, exercise classes to socials. The Events Coordinator will support the delivery of a high quality programme of events, support teams across the Students’ Union to develop and deliver events, and work collaboratively to develop a culture of excellent event management.

Do you have experience in developing project plans that bring ideas to life? Do you excel at coordinating a wide range of stakeholders to deliver standout events and projects? If so, we’d love to hear from you.

Our ideal candidate will have experience supporting large scale events, strong project management skills and enjoy working across a diverse range of events that directly impact the student experience. 
 

DEBT ADVICE CASEWORKER

OASIS HUB WATERLOO

PART TIME: 24-32 hours per week

FIXED-TERM CONTRACT: 12 months

SALARY: £18,787 for 0.6 FTE and £25,049 for 0.8FTE

We have an exciting opportunity for a Debt Advice Caseworker to join our team at Oasis Waterloo. In the heart of the Waterloo community we run a busy and vibrant community space, open to all. A vital part of this work is our advice services – providing free and accessible debt, benefits, housing and immigration advice to local people. This work has grown over the last few years and we are now looking for an experienced and innovative advice worker, to provide debt advice within the service.

What’s in it for you?

· A chance to work with a great team of passionate and holistically minded advisors and community workers.

· The opportunity to make a real difference, materially improving the lives of community members, as well as developing the service.

· The chance to get involved in the wider life of Oasis Hub Waterloo, including community events and staff gatherings.

You will receive the support of a fantastic team of professionals in the community.  As part of the package, Oasis offers:

• A pension scheme, currently offering 7% employer contribution

• A generous holiday allowance

• Flexible working where possible, with family friendly policies

In this role, you would be working with local community members, to improve their circumstances through the provision of high-quality advice. This role is based in our community space at the Oasis Centre and will include supporting with community drop-ins and walk-ins, as well as 1-2-1 appointments, and behind-the-scenes casework

The successful post holder must have:

• Experience providing face-to-face advice

• A willingness to work with people who have multiple and complex needs

• A recognised advice qualification or equivalent experience

• Attention to detail and up-to-date knowledge of advice practice and policy

If you are interested in being part of this fantastic project and want to know more, please visit the Oasis Charity Jobs website. We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.

To apply, email your CV including a Supporting Statement. Your Supporting Statement should be no more than two A4 pages and must address the following questions:

1. In what ways does your professional background and personal experience qualify you for this role? Please refer to the Job Description and Person Specification and give examples.

2. This role is mainly direct delivery of support to local people, who often have complex needs. Please share examples of your experience working with a diverse range of backgrounds in a support role.

Completed applications should be returned by 9am Wednesday 7th January 2026  

Interviews will take place on Thursday 15th January 2026 

The successful candidate will need to be provide proof of the right to work in the UK.  We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. 

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

Oasis supports Equal Opportunities.  Registered Charity No. 1163889

AMR Action UK is the United Kingdom patient organisation for people impacted by antimicrobial resistance (AMR). Our legitimacy comes through our small-scale research projects, our engagement with patients and their families, and from our direct support of patients through our information service and peer-support activities.   

AMR Action UK seeks to empower patient, families, and carers to have their voices heard on matters that affect their lives and to be able to influence research priorities, policy and implementation changes at government level, and changes in NHS practices across the four nations of the UK.  

The Policy and Advocacy lead will ensure that AMR Action UK is both well-informed across the broad-spectrum of topics relating to AMR and is impactful in its influencing work. 

To be successful in the role you will need energy and enthusiasm to hit the ground running in order to make an immediate impact on appointment.

Closing date 12th January 2026, with a view to holding interviews week beginning 19th January 2026. 

 Harris Hill is supporting a leading London charity to recruit a new Director of Services and Deputy CEO.

Salary: £65,000 + pension · Full time · Kensington & Chelsea (hybrid)

In this pivotal role, you’ll work closely with the CEO to drive organisational strategy, lead high-quality Health, Wellbeing and Community Services, and ensure the charity continues to grow, innovate and deliver real impact for older people.

You’ll oversee service delivery, impact and quality, lead business development and income generation, and build strong partnerships across the NHS, local authority and voluntary sectors. You’ll also provide compassionate leadership to managers and teams, champion co-production, and deputise for the CEO when required.

We’re looking for:

• A senior leader from the charity, public or community sector
• Experience delivering health, wellbeing or community services
• Strong track record in business development and securing income
• Excellent partnership-building, strategic and communication skills
• A values-led, collaborative leader with commercial acumen

Why apply?
A unique chance to shape the future of a respected local charity, drive innovation and impact, and develop as a future CEO — with a supportive culture, ambitious team and competitive package.

For more information, please send your CV to

Deadline: Wednesday 7th January  at 9am

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.