Service Management Jobs

Operating across Hertfordshire, Bedfordshire, Buckinghamshire, and Berkshire, our client provide accommodation-based services to those in need of care and support, and to those who cannot afford to buy or rent homes at market rates. They fulfil this mission by constructing hundreds of essential new homes and offering care and supported housing services to a diverse range of people. They are now seeking a dedicated Service Manager for their well-respected homeless night shelter in St Albans.

Our client’s homeless shelter provides emergency accommodation for up to 12 single homeless people in St Albans each night.; their dedicated staff team offer a trauma-informed, safe environment which is person-centred and supports beneficiaries to access the help they need. As Service Manager, you’ll support your team and be responsible for overseeing support, advice and assistance to beneficiaries who are/have been living on the streets so that they are able to access and maintain a safe and secure home of their own.

To apply for this role, you must have previous experience of working in frontline services for people experiencing homelessness, or those with complex needs. You will also have demonstrable line management experience, and a knowledge of relevant legislation in relation to homelessness, housing and the equalities act. 

If you are interested in finding out more information about this new opportunity, please register your interest and submit your CV by clicking 'apply now' below. Applications will be reviewed, and interviews scheduled with the client, on an on-going basis.

At Prospectus, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. If you are enthusiastic about working with a fantastic charity that makes a real difference in people's lives, we would love to hear from you!

Mental Health Service Manager

We are seeking a Mental Health Service Manager to lead and shape vital mental health services across the Borough of Rochdale

Position: Mental Health Service Manager

Salary: £31,176 - £34,016 per annum

Location: Across the Borough of Rochdale

Hours: Full-time, 35 hours per week

Closing Date: 31st January 2025

Interviews: 7th February 2025

About the Role

As Mental Health Service Manager, you’ll oversee and develop multidisciplinary mental health services within the Living Well model. Your leadership will ensure high-quality service delivery, effective team management, and the integration of lived experience into all aspects of care.

Key responsibilities include:

• Leading and managing wellbeing teams within multidisciplinary settings.

• Developing and implementing procedures for accurate service user records.

• Collaborating with partner agencies to enhance integrated mental health services.

• Monitoring service performance, ensuring compliance with contractual and regulatory standards.

• Recruiting, supervising, and supporting staff to achieve service goals.

• Promoting and raising awareness of voluntary sector contributions to mental health care.

• Identifying funding opportunities to ensure long-term service sustainability.

This role offers the chance to contribute to meaningful community transformation while working within a supportive and values-driven organisation.

About You

To be successful in the role you will need to be an experienced mental health professional with a passion for leadership and a commitment to empowering individuals.

Essential skills and experience include:

• A Level 5 qualification or equivalent relevant experience in mental health or social care.

• Proven experience managing multidisciplinary teams and delivering mental health services.

• Experience of managing a team of staff delivering mental health/ emotional wellbeing Services.

• Strong organisational and communication skills, with the ability to prioritise and meet deadlines.

• Experience in data monitoring and reporting to achieve service outcomes.

• Possess Level 3 Safeguarding Training Experience (in hours)  or relevant experience to be able to work towards achieving the required number of training hours.

• A commitment to equality, diversity, and anti-discriminatory practice.

• Hold a valid UK Driving license and have access to own car

About the Organisation

You will be working for an independent, local mental health charity who have been providing services to those within the Borough of Rochdale for 35 years! They are committed to promoting recovery and well-being, empowering individuals to lead meaningful lives, through a range of services and group sessions. Dedicated to empowering individuals with mental health needs to lead fulfilling lives. Their services prioritise lived experience, collaboration, and community integration, promoting hope and resilience at every level. As part of the team, you’ll contribute to an organisation committed to openness, responsiveness, and unstoppable support for those in need.

Other roles you may have experience of could include: Mental Health Services Lead, Wellbeing Manager, Community Support Manager, Recovery Services Coordinator, Mental Health Programme Manager, Wellbeing Service Manager, Lived Experience Manager, etc. #INDNFP

Young Carers Service Manager 

We are looking for a Young Carers Service Manager (job share) who will work with colleagues to provide effective and high-quality support to Youth Carers across Newham. 

Position: Young Carers Service Manager

Location: Newham

Hours: Part time (18 hours per week)

Contract: Permanent

Salary: £32,000 to £35,000 dependent on qualifications, skills, and experience.

Closing date: Sunday 26th January 2025

About the role: 

This role will be set within a wider consortium team making up the Newham Carers Community Project, led by Age UK East London and supported by partners. You will be employed by one of the partners but will be expected to work collaboratively with consortium partners.

Key areas of responsibility include:

• Lead and manage the young carers aspect of the Newham Carers service offering, including but not exclusively, the line management of staff (sessional and holiday activities staff), liaison with project partners and service commissioners. 

• To ensure the day to day delivery of a high quality service to support the needs of Young carers in Newham.

• Ensure the effective delivery of a needs led and co-produced service for Young Carers in Newham.

• Promote awareness of Young Carers and the challenges they face in Newham, including through networking and influencing commissioners, schools and other relevant youth focussed professionals.

• Provide leadership in the development of new and innovative services to meet the needs of Young Carers in Newham.

• Provide specialist in person support to Young Carers from the community in Newham.

• To increase access for Young Carers for information, advice, and support within the Newham locality.

• Enable Young carers to be better able to manage their caring role and look after their own health and wellbeing.

• Review, monitor and evaluate all elements of the service to ensure delivery is adhering to best practice and meeting assessed needs.

About you:

Your expertise and leadership skills will be essential in motivating and supporting our team in achieving the best possible outcomes for our Young Carers. You will work closely with the team to ensure that all our services are delivered to the highest possible standards and in line with the needs of our residents, stakeholders, and funders. A proactive approach to safeguarding and incident management will ensure a safe and progressive environment for all residents.

Key skills required for this role:

• Experience of effective leadership and management of staff.

• Experience of working within a Carers service or similar support service.

• Experience of liaising with and supporting Carers and/or Young Carers.

• Sound understanding and knowledge of Safeguarding practices.

• Experience of working in partnership with other organisations or agencies.

• Knowledge and understanding of the impact on health and wellbeing relating to Carers and/or Young Carers and those cared for.

• Knowledge of resources available to support Carers in Newham.

• Experience of developing services.

• Understanding of diversity issues within the context of service delivery and/or staff recruitment and management.

• Good Knowledge and understanding of the Care Act 2014 and how this applies to unpaid Carers.

About the organisation: 

The employer is a well-established and respected local charity based in the London Borough of Newham. They support those who are facing multiple challenges – they might be a carer, migrant or refugee without access to public funds, suffering from homelessness, experiencing poverty, or unable to communicate in English. They empower people to reach their full potential through offering advocacy, education, temporary accommodation and a wide range of positive activities. They support over 3000 people a year and have been working with Newham communities for over 50 years. 

You may also have experience in areas such as: Team Leader, Social Care Team Leader, Mental Health Team Leader, Service Team Leader, Youth worker, Community Youth Worker, Children Support Worker, Youth work, Service Manager, Homeless Support Worker, Vulnerable Youths, Mental Health, etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Location: North Office
Salary: £35,200 - £40,000 (depending on experience)
Hours: 37.5
Department: Member Services
Job Type: Full time
Contract Type: Permanent

An opportunity has arisen to join the Member Services team as the Member Services Manager (North). Our client was established by colleges, for colleges. Their Member Services team provides dedicated, professional support to support member colleges within regions across England.

In this role, you will work with key internal and external stakeholders across the north of England and nationally to plan, deliver and support their networks. You will also support Area Directors in maintaining support for member colleges, services within their area and to develop a consistent approach to regional services. For more information, visit their website.

To be successful in this role you must be someone who can proactively manage effective working or partner relationships, have a knowledge of or experience of working within the post-16 education sector and have experience of using databases/website communication systems. You should be equally happy to work collaboratively within a team, independently, able to delegate administrative tasks to team members. You should also value diversity at work, be prepared to work flexibly, manage multiple priorities and take responsibility for completing the job at hand to a high standard. If this is you, they would like to hear from you!

Our client has a culture of high performance and commitment and they expect and get a lot from their staff. They offer trust and autonomy in a highly flexible working environment with a great package of rewards that includes a generous holiday entitlement, flexible pension scheme, opportunities for professional development including sponsorship of professional qualifications. They also know that their passion for the further education sector, and their focus on enabling colleges to help people realise their talents and ambitions, act as a great motivator for working at the organisation.

Please review the full job description and person specification, which outlines the role in more detail.

Hours: Full Time, 37.5 Hours per week

How to Apply

If you think you have the skills, experience, and attributes to hit the ground running in this position, they would welcome your application. Click 'apply now' below.

Your application must be submitted and received by 10am on 28 January 2025.

Interviews: W/C 6 February 2025
Location - onsite

Our client is committed to providing equal opportunities and embracing diversity. They encourage applications from everyone and will not discriminate against any applicants on the basis of age, disability, sex, gender identity, marital status, pregnancy, race, religion or belief, or sexual orientation.

Thank you for your interest in this opportunity to join the team.

REF-219 050

Job Description

Balance is looking for a creative, and values based professional to support leadership in its day opportunities services in Wandsworth.

Who you are

You are someone who shares and is able to mobilise the charities values of Independence, Empowerment, Partnership, Professionalism, Staff Recognition and Sustainability. If you have knowledge, application and commitment to these values we want to hear from you.

Who we are

At Balance we are committed to empowering those we support to build independence, fulfilled and self-confident lives.  We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services. 

About this post

We have a 1 Year Contract for a Service Manger (Wandsworth Day Opps) - 36 Hours Per week with a potential extension peding.  You will be a creative and independent thinker, with excellent management skills, who is able to support and empower the staff and users of our services at our Wandsworth Day Centre to create a welcoming and supportive environment for adults living with learning disabilities. 

You are someone who:

• Shares our values of professionalism, recognition, independence, empowerment, partnership and sustainability.
• Actively support and promote the charity's objectives across its core boroughs and contractual partnerships.

Benefits of Working for us

The charity ensures the following benefits for all its operational staff:

• A baseline commitment to pay London living wage for all its front line staff.
• A commitment to training and professional development to support internal progression as part of our performance support.
• Inclusion in and contribution to the charity's pension scheme.
• Generous annual leave allowance of 25 days a year plus an additional day off for your birthday.
• Access to a range of discount schemes.
• Access to the charity's employee assistance programme.
• Access to travel card loan and bike to work scheme.

Critical Values in the delivery of this role

• To support the Head of Community Support Services with the general oversight, leadership and development of our Wandsworth Service offer.
• Managing the capacity and delivery or resources that underpin the independence, ability and knowledge of those using our services, their families and carers.
• Driving the business development, leadership and accountability for the Wandsworth operations and the multi-disciplinary team within it.
• To ensure compliance with our contractual obligations under the borough Framework, all legal responsibilities under the care act, mental capacity act and other relevant legislation pertaining to the care of vulnerable adults
• To uphold and model good practice and the charity’s values in all areas of social care with staff team, leading by example, setting standards, and providing supervision to staff, focusing on achieving high quality care for service-users.

Working Expectations

• The working day is usually between 9-4pm Monday to Friday and to be on call for the service when required.
• Flexibility on start time due to service needs.
• Attendance at training.  Additional Management training will be provided, including supervision, communication and eventually an NVQ Level 5 in Leadership and Management in adult social care.

Experience and Skills Required

• Ability to empower both our staff team and service users.
• Patience and understanding.
• Excellent IT and organisational skills and willingness to learn our electronic systems.

Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act. 

ABOUT THE DEPUTY MANAGER ROLE 

This is an exciting new opportunity as we expand our services in the Luton area with a new service, we are looking for a Deputy Service Manager to play a vital role in leading and supporting the delivery of high-quality, trauma-informed services to residents and participants. Working alongside the Service Manager, you will help shape a psychologically informed environment that promotes recovery, rehabilitation, and reablement. This is a leadership role where you will empower and develop frontline staff, ensuring services meet and exceed expectations. 

This new service will provide a safe, secure, and nurturing environment for women facing sexual exploitation and substance dependency – a place they can truly call home. The service will engage with women who are sexually exploited and are facing homelessness due to multiple forms of exclusion, such as historical or ongoing abuse, involvement in the criminal justice system, mental health challenges, drug and/or alcohol dependency and who are engaging in survival sex or sex work, enduring high levels of violence and coercion.  These are women who often find themselves repeatedly going through the accommodation pathway and have exhausted all other available options.

Shift/Working Pattern: 37.5 hours per week, Shift patterns to be confirmed but may include Monday to Sunday working including evenings and bank holidays. You will also take part in our out of hours on call duty for managers. 

Salary: £27,200 

What are we looking for from a Deputy Service Manager?

• Due to the nature of this service and there being an occupational requirement, we are only able to employ female workers - the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.
• Experience of working with people of complex backgrounds and/or a good understanding of the sector, desirable is the understanding of the challenges the women face within this service
• Experience of working with and engaging with diverse groups of people from varying backgrounds
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
• Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system 

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.

Barnardo's: Your Rights, Your Voice is commissioned by the Ministry of Justice to provide advocacy and children's rights services to children being held in custody. The administration team provides essential support to this national service spanning England and Wales, with the service working in a total of five secure establishments and one secure children's home. This service supports and assists young people to access available services and entitlements, together with resolving any issues relating to their welfare, care and treatment whilst detained.

An essential task for the administration team is to manage a helpline for children in need of support within custody, which involves taking messages from children who phone the helpline and then informing the relevant onsite Barnardo's team of the request for support. As a result, it is vital that the post holder has a calm and patient manner and will do all they can to help children who are sometimes frustrated and upset.

Due to the geographical spread of this service, it is also important that the post holder is an effective communicator with a professional and helpful approach to providing remote support to colleagues based in challenging environments.

The service has strict and challenging reporting deadlines and the successful candidate will be confident in producing data and interrogating data and play an active role in presenting during commissioner meetings. 

When completing your application please refer to your skills knowledge and experience in relation to the Person Specification, Job Description and Additional Information document. This should demonstrate an understanding of the context of the service described.

Comments from staff who work in the service:

• “As an administrator at Your Rights Your Voice, you get to work with a lovely bunch of people spread all across the country at different establishments, united by the common goal of supporting and giving a voice to some of the most vulnerable and let-down children in society. Through answering the helpline, you can support children by listening to their feelings and needs, making them feel heard and valued, and then put them in touch with a local advocate who can further help and support the child. Every day is different and varied, and whatever the task is, you know that it is meaningful and worthwhile as it contributes to the running of the service which positively impacts children in custody across the country”.
• Working with a supportive and caring team
• Knowing the work you do is helping vulnerable children
• Having agency in some of the work you are doing and being able to contribute ideas

The position is subject to MoJ security clearance, checks and vetting, and also includes Baseline Personnel Security Standard and Enhanced DBS.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Pay & Reward Framework

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values.  We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people. 

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay. 

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours.  More details on Barnardo's pay framework can be found upon application. 

We have a vacancy in the South & South-West Region for a Service Delivery Lead working within our friendly and dedicated team of regional staff and volunteers. The postholder will provide support for the Regional Manager and for region-wide service delivery. You will be overseeing service delivery across the region. Service management experience, volunteer management and a good understanding of systems and processes will be advantageous. You will be line managing a number of Regional Administrators. 

Criminal Record Checks
All staff are required to complete a Criminal Record check. Staff working directly with clients
will be required to complete an enhanced check. We comply with the relevant codes of
practice and they can be viewed online:

•  Applicants in England and Wales: DBS Code of Practice
•  Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with
Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy
are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.

About the role:

With a turnover of £13m, we are a national charity with 220 staff working across the UK. Specifically, this role will have responsibility for c.120 staff, a budget of c.£8m and will lead to the delivery of all our veteran-facing services and support, maximising our reach, responsiveness and effectiveness. We require someone who can work in a multi-disciplinary environment and in geographically dispersed locations.

Although we are focused on veterans' mental health and wellbeing, the successful candidate does not necessarily have to come from a military background. However, we are looking for substantial experience within a service delivery organisation. Director level leadership, quality and focus on the beneficiaries of the charity and the ability to engage and influence across our varied landscape of partners is key, as is a collaborative approach. This role offers a great opportunity to make a substantial contribution to shaping the future of Combat Stress and we are looking for tenacious and ambitious individuals who want to make a mark and transform veterans' lives.

This role will be subject to a DBS check.

What we offer:

You will work within a much loved charity that is constantly evolving to meet the needs of our veterans, that has a fantastic cause and a committed follower base.

Benefits:

• 30 days paid holiday plus bank holidays and after 10 years continuous service, this will increase to 33 days paid holiday plus bank holidays.
• Competitive stakeholder pension scheme - contributions matched up to 11% of salary
• Discount shopping vouchers
• Cycle to work scheme
• Access to the Employee Assistance Programme
• Flexible working
• Access to Blue Light Card scheme
• Death in Service Scheme

Closing date: 31 January 2025

Interview date: Week commencing 10 February 2025

Please note, we reserve the right to close this advert early, should we receive a sufficient number of applicants.

Age UK's forward-thinking Service & Business Improvement Team are recruiting for an exciting role which supports service development and improvement across the Age UK Brand Partner Network and Age UK National Services.

The successful Service Development & Improvement Advisor will provide direct support, developing and co-ordinating resources for service development and demonstrate a continuous improvement approach to services across the Charity.

Undertaking in-depth service reviews with Brand Partners across a wide range of services, including CQC registered services, you will upskill colleagues across Services & Partnership Affairs in service development, improvement techniques and approaches.

This fantastic opportunity offers hybrid and flexible working between home and our central London co-working hub. Currently the team meet once a month in the London office, typically on a Tuesday.

Age UK Internal Grade: 6TL

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:

Application = A, Interview = I, Test = T, Presentation = P

• Experience of service development and improvement work A, I
• Experience of using a continuous improvement approach to improve services A, I
• Experience of evaluating services, producing reports and recommending improvement actions A, I, T
• Knowledge of using public health approaches to improve services to enhance outcomes for older people (or other demographic group) A, I
• Knowledge of service development and improvement tools A, T
• Understanding of the environment within which voluntary sector organisations deliver services A, I
• Excellent oral and written communication skills, including the ability to communicate with staff in different locations and roles A, I
• Ability to write clear and concise reports A, I
• Good IT skills, including proven ability to use Microsoft Office and Teams. A, I
• Ability to work proactively and on their own initiative. A, I
• The ability to build and maintain relationships with internal and external partners
• Keen understanding of issues facing older people A, I

Great to Have's:

• Experience of service management in the voluntary sector A, I
• Knowledge of public sector commissioning as it relates to services delivered by voluntary sector organisations A, I

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

Supporting statements and anonymisation process

Candidates are expected to provide a supporting statement alongside their CV that explains how they meet the 'must have' competencies annotated with an 'A' in the job description. This will be used to assess your suitability for the position. Age UK acknowledges that you may use AI to produce your supporting statement and whilst this is acceptable, we do expect candidates to address the must have criteria by personalising your experience, knowledge, and skills. Where candidates rely solely on AI content, Age UK reserves the right to reject the application.

Please note that all CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Our system is unable to anonymise supporting statements, and we would therefore ask that you remove any personal information including your name before you upload to support the work we are doing on making our recruitment selection process more inclusive. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Equal opportunities & Disability Confident Scheme

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. Reasonable adjustments are changes made to remove or reduce a disadvantage related to a person's disability. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs. If you require reasonable adjustments, at any stage of the recruitment process, please contact Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect.

Early application is encouraged, we reserve the right to close the advert at any time.

Age UK Westminster (AUKW) is the leading charity for older people in the City of Westminster supporting the over 50s in aspects of later life including, loneliness, isolation or poverty, by delivering vital advice, befriending, group activities, digital inclusion and practical services to thousands of older people.

Join our management team at Age UK Westminster as Wellbeing & Connections Service Manager. We are seeking a creative and experienced manager to further our progress in supporting older people.

The successful candidate will join a committed and enthusiastic team. You will have the opportunity to help grow and shape our services for older people, making a difference to the quality of life for older residents in Westminster. 

This role will involve client-facing delivery as well as service coordination and management.

Main purpose of the job:

• To manage the day to day running of Age UK Westminster’s W&C service ensuring that contract and grant specifications are met.
• To work with senior team to further develop services. To ensure that the W&C systems and processes are effective and efficient.
• To lead on establishing network and referral partner connections to promote AUKW within health and wellbeing including VCSE, NHS and local authority services

What we offer:

• Flexible working / Hybrid working
• Training and development
• 7% pension contribution
• 28 days annual leave (plus bank holidays) rising to 30 days after five years of service (pro-rata for part time staff) 

How to apply: Click the Quick Apply button below. You’ll be asked to submit a CV and supporting letter of application.

Please see our website for further infomation and contact address for any questions.

If you are passionate about making a difference and have the experience we need, we would love to hear from you.

Visitor Services Manager, Potteric Carr Nature Discovery Centre (NDC)
35 hours per week, working within a five day in seven rota including regular weekend work.

Within the range £31,000 - £35,000 per annum 
 
Yorkshire Wildlife Trust is one of the UK’s fastest growing nature conservation organisations and seeks to appoint a Visitor Services Manager at Potteric Carr NDC, Doncaster.

This is a great opportunity for an experienced visitor services, retail or hospitality manager to build an appealing and inspiring generative visitor experience at our Nature Discovery Centre located at Potteric Carr nature reserve near Doncaster. We’re looking for an energetic, self-starter to drive forward income generation opportunities across retail, café and commercial activities to achieve ambitious profit for purpose targets and protect Yorkshire’s wild places. This is an exciting time to join an already successful organisation, where there is scope to bring your own ideas and experience to achieve future success.

You will establish Potteric Carr Nature Discovery Centre as an exemplar and welcoming visitor destination by demonstrating a commitment to excellent standards of customer care, embedding health and safety practices and underpinning day-to-day operations with robust policies and procedures.  By leading and strengthening your team in the management and development of our commercial activities at the NDC, including admissions, retail, catering and hospitality, you will optimise visitor engagement in order to grow support, income and advocacy for Yorkshire Wildlife Trust. 

Ideally, you will bring a good foundation of visitor centre/museum or hospitality experience and have proven yourself in a team management role. You must have good financial literacy and be commercially aware with proven knowledge of how to maximise profits and provide a commercially viable range of merchandise, menu choices and private hire packages in a competitive visitor experience environment.  Excellent communication skills and an ability to build positive working relationships with a diverse range of colleagues and partners are essential.
 
How to apply:
 
Please submit an up-to-date CV and supporting statement. When writing your supporting statement, please refer to the person specification within the job description, and ensure you describe your relevant knowledge, skills and experience relevant to the role. Ideally, your CV and supporting statement should be in an editable format, such as Word, so we can anonymise your documents prior to the short-listing process. Please DO NOT include any personal details (name, address etc) on your supporting statement.

Closing date: 30th January 2025

Interview date: 11th February 2025
Please note that applications received after the closing deadline may not be considered. The Trust regrets that it is unable to give feedback on unsuccessful applications.

We are committed to creating a Movement that recognises and truly values individual differences and identities. We value diversity and are committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We want our people to flourish, just like nature.

REF-219 006

Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. The Macular Society is the only charity determined to beat the fear and isolation of macular disease with world class research, and the best advice and support.

To support people affected by macular disease now, the Macular Society provides a range of support, information and services. Our research programme is focused on finding new treatments and a cure to beat macular disease forever.

A macular disease diagnosis can be devastating. After diagnosis many people struggle to cope with their emotions and can feel shocked, afraid or isolated.

Our telephone counselling service is staffed by a team of seven self-employed, qualified counsellors who have extensive experience either personally or professionally.

Each year the counselling service supports around 600 people who have Macular Disease including their family members. We receive approximately 50 referrals each month, which after assessment may result in time limited individual or group support. We also have an array of other internal support services that we can link with and refer into.

If you have a recognised qualification in counselling or psychotherapy (level 4 two-year diploma minimum) and ideally a membership of a professional body, preferably BACP then we would love to hear from you.

In return we provide a great working culture and offer flexible working options, 26 days annual leave, rising to 27 after one year’s service, the ability to buy or sell annual leave, supportive family policies, and 6% pension contribution.

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons.

Citizens Advice Manchester is a charity which provides free, independent, confidential and impartial advice. We’re a modern, innovative and progressive advice service that employs around 200 people and is one of the largest and most diversely funded Local Citizens Advice within the network. Last year our turnover was in excess of £8m! We have an exciting opportunity for you to join our Digital Team.

We are searching for a motivated, ambitious and experienced Digital Service Delivery Manager to drive our digital vision and strategy and lead on transformation projects at CAM. We are looking for someone who is able to continue to evolve our current effective digital solutions to enable us to leverage new technological innovations in areas such as better data management and integration of AI tools.

Applicants need to have an appropriate level of training and experience in providing digital support services and:

• Be able to bridge the gap between technical teams and senior leadership
• Have proven experience of effectively managing a team to deliver business critical digital products and projects to deadline and in budget
• Develop and lead our relationships with external partners and suppliers

For full information about the role and our organisation download the full Job Pack on our website via the Apply button.

We value all our people and can offer a supportive culture within a charity setting that is committed to social justice. The above role attracts a rewarding remuneration package with excellent terms including:

• Flexible 37.5 hour working week
• Modern and comfortable City Centre location with free tea and coffee!
• Hybrid working (following successful probation period)
• Pension, Cycle to Work and Life Assurance Schemes
• Health Plan with 24/7 Employee Assistance Programme
• Generous holiday entitlement of 25 days per year (additional to bank holidays), rising to 30 with long service

Closing date for applications: 10am on Monday 10 February 2025

Successful applicants will be invited to participate in an Assessment Day at our City Centre offices (see job pack for more information). The Assessment Day is planned for Tuesday 18 February 2025

Applicants who are successful at the Assessment Day will be invited to participate in a formal interview, hosted remotely. Interviews are scheduled for Wednesday 19 February 2025

CAM is committed to being an inclusive organisation, we value diversity, promote equality and challenge discrimination. We want our teams to be representative of the diverse communities we serve, however you identify, or whatever background you bring with you, we welcome and encourage your application.