Service management jobs

Role purpose

Compass is a service designed to support adults (18 years and over) in H&F and Hounslow. The service provides support with welfare benefits, debt, housing and well-being/peer support groups/workshops.

The role of the Information and Advice Worker will be to provide advice, guidance and customer representation to H&F and Hounslow residents living with mental health problems. Advice issues may include, housing, benefits, council tax, debt, signposting etc.

The successful candidate will deliver support to enquirers and manage a caseload of individuals as agreed with the service manager. In addition to advice casework, the Advice Worker will also be expected to assist onboarding referrals to the service when needed.

The successful candidate will be required to work alongside the Advice Team Leader and volunteers supporting on the project.  

The Advice Worker will be required to work within the Advice Quality Standard framework (AQS), adhere to Mind’s policies and procedures.

Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed prior to undertaking unsupervised client work.  

Place of work

The Advice Worker will be required to work both from home and the H&F and Hounslow office when necessary, alongside work in the community.

 

Key Responsibilities

• Deliver support to enquirers and manage a caseload of individuals as agreed with the service manager.
• Deliver monthly wellbeing peer support groups/workshops.
• Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on their behalf
• Provide housing advice
• Provide general money and debt management advice
• Provide information on employment opportunities and training support for clients.
• Signpost to other relevant services in the boroughs, or further afield.
• Attend training, forums and meetings to ensure knowledge remains relevant and up to date
• Keep up to date about current best practice and legislation within mental health, as well as within the field of Information & Advice more generally.
• Provide updates and feedback to the broader Advice team
• Use our database Views to record details of all client referrals and contacts to ensure client information is kept up to date.
• Use the correct templates, conduct outcomes and satisfaction assessments with clients on closure.
• Record the results of outcome assessments and satisfaction surveys on the Views database.
• Work in line with triage procedures and use the referral process when referring cases to external organisations.
• Meet regularly with the service manager to feed back about the progress of the project and ensure it is relevant to local strategy and national Government priorities
• Follow Hammersmith, Fulham, Ealing, and Hounslow Mind’s organisational policies and guidelines

·       ...Undertake additional duties that may reasonably be required to fulfil the objectives of the post

 

Training

Training will be provided and, as part of the Hammersmith, Fulham, Ealing, and Hounslow Mind induction the following training will be compulsory:

•  Safeguarding of vulnerable adults
•  Mental Health Awareness
•  Equality and Diversity
•  Health and safety

Person Specification

Knowledge and Experience

• Substantial experience of delivering advice in a similar position, preferably to individuals with mental health needs
• Knowledge and understanding of mental health problems, and mental health services
• Experience of delivering advice, information and customer representation
• Experience of managing complex cases
• Experience of working with multiple agencies
• Experience of delivering desired outcomes in a timely manner
• Up to date knowledge and experience of safeguarding adults
• Understanding of the importance of monitoring and evaluation, and the ability to keep records
  
  

Skills and Abilities

• Relevant and up to date knowledge of welfare benefits, housing and social care.
• Facilitate and deliver peer support groups for longer term improved wellbeing.
• Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing
• Excellent listening skills
• Computer literate, with the ability to use MS Office, email systems and databases (inputting information and extracting reports).
• Ability to liaise with a range of people – customers with support needs, carers, and a range of different professionals
• Ability to remain calm in challenging situations and reinforce boundaries
• Ability to support people to manage difficult feelings, and communicate their needs effectively
• Knowledge of best practice for lone working, data protection and safeguarding adults
• Willingness to undertake training related to housing and welfare benefit
• A team player
• Ability to work on your own initiative
• Ability to develop and maintain positive working relationships with service users
• Strong organisation and administrative skills
• The drive to motivate self and others to achieve positive outcomes
• Flexibility in overall approach to work
• Ability to recognise and work within the boundaries of the role, including confidentiality, and the working protocols between agencies
• Strong sense of self, and ability to set and maintain boundaries
• Commitment to promoting the needs of BME communities, and a commitment to the principles of equal opportunities and anti-discriminatory practice
• Ability to plan and prioritise your own workload. 

Desirable

Lived experience of mental health problems, and of using mental health services

Counselling Service Administrator 

Age UK Camden is recruiting an Administration Officer to join the Counselling Team. 

Age UK Camden is a local, independent and innovative charity which has provided services to older people in Camden for more than 50 years through diverse and inclusive services.   Our counselling services operate in partnership with the NHS Camden Talking Therapies for Anxiety and Depression iCope, and we offer time-limited counselling (on average 8-12 sessions) for clients with low to medium levels of depression, anxiety, and psychological issues. 

The successful candidate will: 

• Assist with the Counselling Services’ administrative needs and conduct tasks as required by the Counselling Service Manager and the Clinical Lead Councillor 

• Ensure in conjunction with the Manager, the effective implementation of administrative systems for supporting the service including the maintenance of the Client Filing system and the databases, including Charitylog and IAPTus database. 

• Make contacts with clients by telephone, email, letter and in person regarding their enquiries, referrals, progress and cancellation. 

• Help arrange workshops and therapy groups as requested. 

•  (See Job description and person specification for full duties) 

Salary:  SCP 12-15  £29,071.14 to £30,672.75 pa FTE (£17,442.68 to £18,403.65 pa for a 21 hour week) 

Hours: 21 hours per week  Contract Type: Permanent 

Closing date:  Monday 21st July 2025 - 5pm

Interview dates: Thursday 31st July 2025 – in person 

To Apply please complete the application form, equal opps form and criminal declaration

As part of the application process please submit an application form demonstrating how you meet the shortlisting criteria in the Person Specification. Please also complete and return the criminal convictions declaration form. 

Age UK Camden is an Equal Opportunities and London Living Wage Employer.  Registered Charity No. 293446 

Treasures Foundation offers accommodation and outreach to vulnerable women who have backgrounds of addiction, trauma, mental health and the criminal justice system. We provide housing and support until women can make the transition into their own homes, with some long-arm support extending beyond this period.

The Area Manager will work alongside the COO and CEO to help develop and manage the existing service as well as a new detox provision. Duties will include, but are not limited to, the following:

· Providing guidance to Specialist Support Manager, Project workers and Volunteers to support their professional development, ensuring that the service is run professionally, efficiently and effectively.

· Fostering a holistic approach to supporting staffs needs, through supervision and appraisals.

· Seeking and highlighting opportunities for change at project/ organisational level

· Creating and developing a group programme which meets the needs of the women and aims of the project, such as effective communication and conflict resolution

· Planning and managing the staff rota and Out of Hours emergency on call rota, required to meet the needs of the service

· Reviewing and auditing the service on a continual basis, ensuring that it meets both the needs of the residents and quality standards.

· Ensuring the safety of the houses by managing challenging behaviour, through conflict resolution and following procedures

· Fostering good working relationships with key stakeholders

· Overseeing the individual tailored programmes created by project staff. 

· Helping to build and develop relationships with outside organisations in order to promote the work of Treasures and identify opportunities to achieve the best outcomes for residents.

· Adhering to relevant policies and procedures

·         Ensure staff update data base system and log reports

· Updating trustees quarterly on the service by providing a written report

Person Specification

Essential

· Experience managing supported living or residential care (ideally mental health focused)

· Knowledge of working with individuals with complex or challenging behaviours

· Comfortable supporting and leading staff teams

· Strong communication and organisational skills

· Someone proactive, confident, and committed to high standards of care and support

This post is subject to an Enhanced Level with a Barred List DBS check, although we do not discriminate, and we actively welcome applications from those with lived experience of the Criminal Justice System and/or in recovery from drug and alcohol addiction.

Purpose of the role

To deliver and develop the Day One Casework bedside model to patients, or those closest to them, impacted by serious or multiple injuries which could result in life changing consequences, such as disability or death, predominantly within Northern General Hospital, Sheffield but also in other hospital settings or Trusts as required. 

To have a visible physical presence within the Trust and become embedded into clinical teams focussing on the major trauma pathways.

To work closely with those impacted by catastrophic injury, taking referrals and carrying out initial assessments of need, expertly navigating, signposting and putting services in place in the immediate aftermath of major trauma, including talking about and facilitating early access to legal support to aid rehabilitation.

To establish and develop relationships with key stakeholders to promote Day One and address the needs of those affected by catastrophic injury. 

To work as part of the wider Day One Service’s team and organisation, taking responsibility for own record keeping and data collection in line with regulatory requirements.

Key responsibilities 

The post holder’s primary duties and responsibilities are as follows: 

• Work closely, and in partnership, with NHS clinical staff and relevant community and voluntary sector organisations, to address the needs of patients, and those closest to them, affected by catastrophic injury. 

• Operate a case management approach to individuals, assessing and identifying needs, putting support in place including signposting, making referrals and direct support. 

• Provide consistency in assessment of all patients, irrespective of injury cause, age, status, giving access to the earliest possible specialist legal advice which supports rehabilitation and NHS cost recovery. 

• Maintain detailed case records, including accurate records of activity and intervention, using Day One’s Customer Relationship Management (CRM) system, capturing and storing data in line with Day One policies and procedures and regulatory requirements. 

• Implement processes and procedures to collect patient and family feedback and contribute to ongoing monitoring and evaluation of Day One services through providing relevant information, case studies and reports. 

• Build awareness of the role and charity’s purpose through building strong and effective relationships across the regional major trauma network, ensuring those who need it have access to Day One support. 

• Work closely with local authority, statutory and voluntary organisations to provide patient and family support and advocacy. 

• Help establish other support mechanisms once a person is no longer within the hospital setting, supporting the patient discharge process in conjunction with leadership from NHS staff. 

• Identify and support the recruitment and supervision of Day One volunteers, where appropriate. 

• Support the roll out of our Peer Support Service, focussed on promoting awareness and uptake within the region. 

• Work closely with the wider team on performance, quality, safety and effectiveness of all services, ensuring appropriate safeguarding policies are followed. 

• Work closely with our Fundraising and Communications team, supporting national activity, as well as regional initiatives to raise awareness and fundraise. 

• Be prepared to travel across the region and, on occasion, to other sites and national meetings as required. 

• Willingness to undertake continuous development and training for the role, including mandatory Day One and NHS Trust specific training. 

How to apply 

Please upload your CV, and answer a couple of screening questions, demonstrating how you meet the criteria and outlining why you’re interested in the role.

If you have any questions about the role, or you would like an informal chat with the Services Manager, refer to the attached recruitment pack for full contact details and further information on the role.

Closing date: 5pm Tuesday 22nd July 2025
First stage virtual interviews: 28th July 2025
Second stage in-person interviews: W/C 4th August 2025

Our client is a small, Woking-based charity that supports people with learning disabilities to create the life they want to live. Together, their dedicated team of specially trained staff ensure that activities are person-centred and meaningful, aimed at developing skills, building confidence and creating lasting friendships. At an exciting time of growth for the organisation, they are now looking to recruit a Service Manager to oversee a range of impactful services for children and young people with learning disabilities.

We are searching for a dedicated and hands-on Service Manager to lead and develop services for children and young people with learning disabilities and additional needs; services will include afterschool clubs (Mon-Thurs), weekend and school holiday playschemes/teen sessions. The role will involve planning and delivering inclusive, engaging, and structured activities within a fun, safe, and supportive environment. You’ll be key in supporting frontline staff to deliver high quality services and will consistently champion the voices of beneficiaries to ensure this informs and shapes delivery.

To apply for this role, you will be a caring and collaborative leader, with demonstrable experience of delivering high quality services for children, young people or adults with a learning disability. You’ll have experience of supporting or mentoring frontline staff (including sessional workers) and will have experience of driving quality improvement and reporting on impact. The ideal candidate will understand high-quality, person-centred care and will bring excellent organisational, communication, and leadership skills. 

If you are interested in finding out more about this exciting opportunity, please register your interest and submit your CV by clicking 'apply now' below. Suitable candidates will then be contacted for an initial conversation.

As a specialist Recruitment Practice Prospectus is committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invests in your journey as a candidate and are committed to supporting you in your application.

Please note this role will be working full-time Monday-Friday, including 1 Saturday per month (time back for this will be given).

We are recruiting for a Deputy Service Manager to join our team in Hertfordshire; the scope on this job involves….

Job Title: Deputy Service Manager

Location: Hertfordshire
Salary: £7,734.81 per annum
Contract type: Part-time, Permanent

Hours: 7.5

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as Deputy Service Manager to ensure the smooth running of a high-quality service to support survivors of gender-based violence, where there is a specific housing advocacy need. This will include managing Housing Advocates to ensure effective advocacy is provided to survivors and their children.

As part of this role, you will be required to participate in an out-of-hours on call rota.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing date: 9.00am on 15 July 2025

Interview date: 28 July 2025

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

About The Role
We have a great opening within our Derbyshire Dementia Advice and Support Service to help lead our services team and be a trusted expert externally, working at a high level on the delivery of the dementia strategy within the area.  You will be working alongside another Local Services Manager and with a team consisting of Dementia Advisors and a Group Facilitator. 
This role is one that requires someone who can thrive on delivering within a complex and demanding contract that is highly regarded within the region. As the Local Services Manager you will be someone who understands influencing, networking, and collaboration, willing to work collaboratively with internal and external colleagues to achieve the best outcomes for people with dementia.  This role will require you to work alongside and at times in partnership with the Derby City Dementia Service and its delivery.
Please note that there is an expectation of this role for the Local Services Manager to be physically present within the area at required times and that expenses and mileage will only be paid from the boarder of Derbyshire.

Interviews will take place on the 28th July.
As a Local Services Manager you will:

- Be someone who can demonstrate the ability to build and nurture relationships with stakeholders to ensure that the lived experience of people with dementia is shared widely so that it can influence decision making, service quality and delivery, in line with our strategic priorities.
- Have knowledge of key roles in the Health & Social Care sector and is confident in managing relationships within this sector, to ensure we are the go-to organisation for all things dementia related.
- Possess experience as a people manager ( this can also include volunteers)having led teams to deliver high performance outcomes and work collaboratively to provide an excellent service.
- Role model our values in all you do, who can work effectively with internal teams to achieve mutual outcomes.
- Have experience of successfully managing change from start to end and will need to be highly organised and able to manage multiple competing priorities.
- Be someone who can work well as part of a multi-disciplinary team.
- Have a positive and proactive attitude to challenging situations and problem solving, using a collaborative and engaging approach with your team.
- Be flexible, adaptable and positive when faced with the challenges leading a team of people passionate about improving outcomes for people with dementia.

What you’ll focus on:

- Leading an experienced team to meet Key Performance Indicators (KPIs) of the current contracts
- Support the Cadent role within the area, a distinct role that works between both Derbyshire and Derby City
- Work closely with external partners and commissioners, attending meetings and networks and ensuring that people affected by dementia have a voice within the region

Are you passionate about protecting wildlife and tackling the nature crisis?

Are you highly organised, with the ability to respond quickly to new challenges and priorities?

Do you have a broad background in planning and co-ordinating the administrative operations of a business?

Join Cheshire Wildlife Trust as our new Business Services Manager and play a vital role in building a Wilder Cheshire by 2030.

Business Services Manager
Salary: £38,654 - £43,448, starting in the region of £38,654
Contract type: Permanent
Working hours: Full time / Flexible
Location: Bickley Hall Farm, Malpas, SY14 8EF

About Us

Cheshire Wildlife Trust is part of a UK-wide federation of Wildlife Trusts, supported by over 17,500 members locally and nearly 1 million nationally. We are committed to restoring ecosystems, bringing wildlife back, and inspiring 1 in 4 people to take action for nature.

About the Role

As Business Services Manager, you will lead a team of specialists to ensure smooth and effective delivery of our core business operations including IT, HR, Health & Safety, Facilities, and Information Management.

You will:

• Provide operational support to the Director of Business & Finance and the Senior Leadership Team.
• Lead and manage a skilled business services team.
• Support strategic planning and, working collaboratively with the Leadership Team, ensure continuous improvement of internal services to maximise business efficiency
• Oversee and improve systems, policies and processes to ensure GDPR compliance and optimise cybersecurity and business continuity.
• Oversee the Carbon Action Plan and Sustainability Policy implementation.
• Manage projects and improve services to support our strategic goals.

We’re Looking For Someone Who:

• Is experienced in the provision of business services in a small organisation.
• Brings strong knowledge of business operations, IT systems, office management with demonstrable commercial acumen.
• Is an accomplished leader with experience of managing small teams and delivering strategic objectives as well as identifying ongoing continuous improvement
• Demonstrates excellent communication, organisation, and problem-solving skills.
• Shares our passion for wildlife, sustainability, and making a meaningful impact.

Why Join Us?

• Be part of a mission-driven team committed to restoring nature in Cheshire.
• Shape the delivery of essential support services in a growing charity.
• Embrace working for an organisation that aligns with your values and priorities.

At Cheshire Wildlife Trust we embrace agile working with a focus on supporting you to achieve your objectives alongside a healthy work-life balance. This is a full time position, however part time will be considered.

Closing date: Midnight on Sunday 13th July.
Interviews will be held on 23rd July.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

You may be required to carry out a DBS check for this role.

Applicants must have the right to work in the UK. Sorry, we are unable to offer sponsorship for this position

No agencies please.

Job Title: Deputy Service Manager 

Location: In Service based in Croydon, CR0 1EB. You will be required to work across multiple services within the area. 

Salary: £30,200

Shift Pattern: 37.5 hours per week Monday to Sunday, working across a rota which will include day and night shifts as we provide a 24 hour service.  

About the role

We are looking for a Deputy Service Manager to join our team based in Croydon, providing leadership and line management to a team of night staff which is around 10 people in total. You will provide support and supervision sessions at night, and general leadership to the team so they feel empowered to be productive and perform well within their roles. You will further ensure a quality service is delivered in line with our contractual requirements to the residents. You will be responsible for creating a psychologically informed environment (PIE) with person centred support during all hours. You will work closely with the day teams to ensure a smooth handover from the day to night. 

This service is a Forensic Mental Health provision for 27 people across 4 sites in Croydon. For your own personal safety, you will require to have access to your own transport as you will need to travel between our 4 sites during the night shift to provide managerial support to the teams. The teams support our residents with person centred support, to empower them to overcome their personal barriers with their mental health, to have greater independence and fulfilled living. The service is responsible for holding various activities, group sessions, and one to one support to enable residents to build their personal skills and experiences to achieve their goals. 

The role includes:

• Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle
• Support the Service Manager in leading the day to day operational delivery of the service
• Risk Management ownership, ensuring processes and policies are followed
• Property and Housing Management, ensuring the accommodation meets our requirements, and repairs and maintenance are regularly reported and completed
• Financial Management, including petty cash and budget management
• Contract management and Internal auditing, admin, and general other duties as required. 

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

About you

We are seeking a passionate, driven and motivated colleague to lead this service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly mental health and can support the team in delivering excellence. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!

• Experience of working with people who have enduring mental health and complex backgrounds
• Previous leadership experience
• Ability to motivate and empower a team to achieve service KPI's through direct leadership
• Ability to provide advice, support and guidance to a team on all aspects of the service such as resident related enquiries which can include housing, mental health support, signposting
• Ability to promote the service externally to enhance reputation in the area and with partner organisations
• Willingness and ability to work flexibly to meet service needs
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
• Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system 

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• Be part of an organisation which believes good care and support improves lives.
• Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

We are committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles. 

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.  

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

JOB TITLE:   

Games Services Manager 

REPORTS TO:

Head of Sport (HoS) 

RESPONSIBLE FOR: 

Games Services Officer 

SALARY BAND:

Manager (Band C), £40,000 - £45,000 dependent upon experience

TYPE OF CONTRACT:

Permanent

HOURS OF WORK:  

Such hours as are necessary to fulfil the duties. This will involve a minimum of 35 hours per week, and will include work in evenings and on weekends and public holidays, as required 

LOCATION:

A hybrid of home and office working from the ParalympicsGB London Office or Loughborough Office as agreed. 

This role involves significant field-based activity and travel, including attendance at domestic and overseas events.

JOB PURPOSE

Demonstrating ParalympicsGB’s core values at all times, the Games Services Manager has responsibility for the design and delivery of key elements of ParalympicsGB’s Games Services Strategy and specific Games-related services and support whose outcomes will contribute positively to the fulfilment of ParalympicsGB’s vision, mission and objectives through: 

1. Working closely with the Head of Sport, exemplary management of identified areas of ParalympicsGB’s Games Services strategy and associated programmes, people and partnerships 

2. Excellence in delivery of identified core services including qualification and selection processes, accrediting the team, entering the team and managing team data  

3. Provision of world class advice and support to all Paralympic sports which contributes positively to a best prepared team at each Paralympic Games 

4. Provision of other input and support as a member of  ParalympicsGB’s  team support in the creation and delivery of an optimal Games-time environments

Games-time Role(s) All Games-time roles will be discussed and agreed for each Paralympic Games and will be dependent upon structure and delivery requirements.

KEY RESPONSIBILITIES IN DETAIL: 

Sport Directorate 

To support the on-going management of a cohesive and collaborative Sport Team environment which proactively embraces cross directorate / partnership working, additionally to: 

• Project management of ParalympicsGB’s Games Services Strategy within the Sport Directorate
• Provide regular updates to the Head of Sport regarding the implementation of the ParalympicsGB’s Games Services Strategy; identifying and communicating potential and actual risks in a timely manner 
• Proactively identify and develop key strategic performance partnerships both within the UK and overseas to support delivery of organisational objectives 
• Deputise for the Head of Sport in his / her absence at key meetings and activities on an agreed basis 
• Support to the Director of Sport and Head of Sport in delivering identified organisational objectives

Games Services Strategy 

Responsible for the management and effective delivery of identified elements of ParalympicsGB’s Games Services Strategy including: 

• Management of team data and the development of ParalympicsGB Base, including budget management. 
• Management of team qualification including performance and qualification tracking and reporting.
• Management of selecting the team including support to all Paralympic sports with selection policies and processes.
• Management of accrediting the team for the ParalympicsGB delegation, including collaboration with Games Operations in updating the Delegation Overview. 
• Management of entering the team including sport entries and liaison with National Governing Bodies and the Organising Committee.
• Management of the Qualification and Selection Panel. 

Team Development Strategy:

Provide support to the Director of Sport and the Head of Athlete Services for the following aspects of ParalympicsGB’s team development strategy:  

• Support the design of the ParalympicsGB team development strategy and lead on elements of programme delivery 
• Support the ParalympicsGB team Games recruitment project
• Lead the planning group for Team Development Programmes, including event and budget management 
• Lead the Team Member’s Agreement Working Group, including collaborative work with our legal partners. 
• Support delivery of the Team Leader Journey including workshops and induction programmes.

Miscellaneous: 

• To work collaboratively with Paralympic sports, UK Sport, Home Country Sports Institutes, British Olympic Association and other partners to ensure coherence in positioning, approach and impact of the Games Services Strategy and Games-specific services and support
• To ensure effective processes of monitoring, evaluation and quality control, and the observation of key performance indicators across all responsibility areas 
• To support colleagues within ParalympicsGB across all areas of the Championing Change strategy, as reasonably required by the Director of Sport 
• To attend all meetings, workshops and seminars, whether internal or external, regional, national or overseas, which are reasonably deemed to be relevant to the fulfilment of the demands and responsibilities of the role 
• To fulfil any other agreed duties as required by the Director of Sport and / or Head of Sport 

VALUES

The British Paralympic Association is an organisation with unique responsibilities and roles.  However, we will only achieve our ambitions by working with and through others, and by appreciation of where we fit within the wider sporting landscape.

This partnership working internally and externally is driven by three values: excellence, respect and integrity. More information will be shared with our new strategy later this year. You will therefore adhere to:

Excellence – Everything we do at ParalympicsGB reflects our ambition to be world leading. We care deeply about what we do and bring a flexible, positive and progressive approach to our interactions with others. Like the athletes that we support., we will always challenge ourselves and others to do better.

Respect – Our relationships with each other, our partners and the wider community are based on respect, trust, and a deep-seated belief in diversity, inclusion and the value of our differences. 

Integrity - We demand the highest standards from ourselves and others, seeking always to do the right thing and to engage with openness and transparency in all that we do.

This job description and person specification is not to be regarded as exclusive or exhaustive.  It is intended as an outline indication of the areas of activity and may be amended from time to time in the light of the changing needs of the organisation through appropriate processes of consultation and the mutual agreement of both parties.  

Background to Role

The Healthier Lifestyle team at Age UK Croydon offers a range of inclusive and accessible activities and events across the borough of Croydon combining exercise, and social engagement in a variety of local settings.  These sessions help reduce isolation, improve independence, prevent falls, increase fitness levels and manage health conditions.  They also provide social engagement and interaction, information and support around living with dementia, a safe and welcoming space for all to engage and relax.

About the Role

We are looking for an experienced and enthusiastic Manager to lead our Healthier Lifestyle team which includes a team of 3 part-time Project Officers, one Dementia Support Officer, Dementia Project officer and a great team of volunteers. Addressing health inequalities and fulfilling our mission means that the Healthier Lifestyles service has opportunity to grow and expand. We want to reach younger older people to encourage “Act Now Age Well”

An important element of this role will be looking for opportunities to develop existing services and to introduce new services including some paid services. The Healthier Lifestyles Manager is a member of the Integrated Leadership team to support our One Organisation One team ethos for integrated working and holistic support for the older residents of Croydon.

Some duties will include (but are not limited to) –

• Oversee effective data recording for monitoring and reporting.
• Monitor outcomes and impact and prepare reports on the projects progress for Commissioners, Funders and AUKC Trustee Board
• Monitor and manage workload, organise schedules, ensuring that work is purposeful, targets are clear and support staff to reach their potential and feel valued.
• Support staff with regular supervision using the Age UK Croydon Empowerment Striving for Excellence, Innovation process
• Attend leadership team meetings, staff meetings and joint working parties and project groups as appropriate.
• Implement Age UK Croydon's Equality and Diversity Policy and ensure that equality and diversity principles are incorporated into the planning, delivery and monitoring of services.
• This list is not exhaustive. 

Closing date for applications: 9am, Tuesday, 15th July 2025

Interview Dates: Wednesday, 23rd July 202

Job Title: Angelou Service Manager

Direct reports: 2 x Senior IDVAs and 4 IDVAs

This post is open to female applicants only as this is deemed a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Advance is committed to equality and diversity and strongly encourages applications from women with diverse backgrounds, including those with disabilities, BAME and LBT communities.

Job Summary

This is an opportunity for an experienced manager with a proven track record of supporting and leading a team of advocates to join Advance as the Angelou service manager. The post holder will manage a team of senior IDVAs (2) and IDVAs (4) who provide advocacy services to women experiencing domestic violence and abuse. This role requires the effective management of advocates who will deliver 1:1 advocacy that fulfils the needs of women accessing advocacy services across the boroughs of Hammersmith and Fulham, Kensington and Chelsea, and Westminster. The job involves working within a multi-agency framework consisting of the Multiagency Risk Assessment Conference (MARAC) and local partnership protocols and procedures that prioritise the safety of survivors. The post holder will collaborate with Advance management, external agencies, and key stakeholders to provide consistent and holistic service.

How to apply
Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that  include a cover letter will be considered.
Closing Date for Applications: 12th July 2025
Interviews are taking place on: 25th and 29th July 2025

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits

• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
• Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all
employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
 

Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous
safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Be bold. Be compassionate. Be part of something life-changing.

At The Brain Tumour Charity, we’re here to accelerate a cure and improve life for everyone affected by brain tumours. We’re leading the way in research, support and advocacy – and we’re just getting started.

As we continue to work toward our ambitious strategic priorities, we’re looking for an exceptional leader to join us as our new Director of Services. We are looking for someone who shares our ambition, who connects with our values which are bold, collaborative, innovative and community-first. And someone who shares our deep commitment to creating real change for the brain tumour community.

This is more than a leadership role. It’s a chance to shape how care, support and information are provided to the brain tumour community, and to inform and shape faster diagnosis and care outcomes. We want to ensure that no one faces a brain tumour diagnosis alone.

About the role

Reporting directly to the CEO and sitting on our Senior Leadership Team, you’ll lead a talented team of around 20 colleagues to design, deliver, and evaluate services in collaboration with other teams within The Charity and with external partners.

We’re looking to you to lead our strategic priority for improving quality of life and quality of care for all those affected by a brain tumour. This includes:

· Tackling healthcare inequalities.

· Expanding and improving our counselling, peer support and information services.

· Equipping healthcare professionals to spot the signs and to deliver better care.

· Partnering with others to amplify the voice of our community and to drive systemic change.

You’ll be responsible for strategy and leadership oversight, budget oversight, safeguarding leadership, and service evaluation, ensuring our work is grounded in evidence, shaped by lived experience, and built for impact.

Who we’re looking for

We’re seeking a strategic, values-led leader who is ready to step into one of the most meaningful roles in the sector. Your professional background may stem from health, charity, or wider social impact; what matters most is your belief in the power of people and communities to shape and deliver change, your commitment to equity, and your readiness to lead with compassion, clarity, and courage.

You’ll bring:

· Proven experience designing, delivering and evaluating impactful services – ideally in a health, care, or social impact context.

· A deep understanding of the communities you serve, and a track record of collaborating with others to reduce inequity and increase access.

· Strategic confidence – from service transformation to budget ownership and cross-functional planning.

· A creative and inclusive leadership style, grounded in empathy, clarity and purpose.

· A commitment to equity, co-creation and continuous improvement, and a personal motivation to make a difference.

Whether you’re already a Director or a high-performing Head of/Assistant Director looking for the next step, we’d love to hear from you.

Why join us?

This is a rare opportunity to lead change at scale, joining a bold, inclusive and emotionally intelligent charity at a pivotal moment in its journey.

We offer hybrid and flexible working options; a strong commitment to wellbeing, inclusion and learning; and the chance to be part of an organisation that listens deeply to the people it serves and acts with courage.

You’ll be joining a team connected by a shared purpose – to do more, for more people, faster – and supported to lead with authenticity and heart.

About us 
London Marathon Events (part of the London Marathon Group) works to inspire, champion and increase activity in all ages, abilities and demographics. We do this through our successful event portfolio (which includes the TCS London Marathon and TCS Mini London Marathon, Brighton Marathon, The Big Half, Vitality London 10,000, Vitality Westminster Mile, Standard Chartered Great City Race and Swim Serpentine), through our extensive outreach programmes working with schools and community groups in London and across the UK and through our network of wholly owned or partially owned companies, such as Maverick, Run 4 Wales, Loch Ness Marathon Ltd, Caledonian Concepts, Athletic Ventures and Friday Night Lights 
Our events raise millions for charities every year to improve the lives of individuals and communities and we passionately believe in the power of sport. 
Our values are integral to who we are, how we work and what we do:
 • Impact – together we create positive change
 • Innovate – together we enable new ideas
 • Everyone – together we champion inclusivity
 • Customer first – together we go the extra mile for all 
Diversity, inclusion and wellbeing are at the heart of everything we do, and we want to ensure they are at the heart of our company. We strongly value diversity within our workforce and recognise that different people bring different perspectives, lived experience, ideas and culture to the company. This difference brings with it great strengths, including diversity of thought. So, if you’re ready to be a force for good, lead change and want to make a difference to society, keep reading

About the role
The Client Services Manager utilises our CRM to manage the Charities team inventory requirements (products including charity entries and advertising packages) across the London Marathon Events portfolio. This role supports the day-to-day management and continuous improvement of the charities team systems and processes to ensure our team can work efficiently, maximise the use of our CRM to support sales and charity customers communications, and give our charity partners a best-in-class customer experience.
 
Key Responsibilities 
 

• Lead the charities advertising asset management process, working with internal teams to confirm timelines, roles and responsibilities and ensure tools and workflows are used efficiently to deliver partners benefits on time and on budget. 
• Support      with registration platform system testing, feedback, management and      development.  
• Deliver      charity entries and advertising sales product set-up, testing and roll-out      in Dynamics. 
• Support      in improving processes for all systems used by      the Charities team.
• Represent      the Charities team as a subject specialist on business improvement project      groups supporting to scope and test our team’s      requirements.  
• Utilise      Dynamics, our CRM to analyse buying patterns and sales to provide the      sales team with deeper customer and products insights to help identify      opportunities to strengthen charity relationships or product      offerings.
• Working      closely with the Dynamics team to optimise the use of our CRM for charity      customers, including segmentation and targeting, sales performance      reporting. 
• Support      the Senior Client Services Manager with the relationship management of our      partners (Enthuse, Let’s Do This), reviewing performance to spot      opportunities or trouble shoot challenges.  
• Contribute      to data selection procedures and technical solutions to import data,      identifying opportunities for improvement. 
• Support      the maintenance and cleaning of our data and support the team to use our      CRM consistently. 
• Document      Client services processes. 
• Representing      the team at project boards. 

 
 About you
We are seeking a highly organised and detail-oriented individual with strong interpersonal skills and the ability to communicate effectively across a range of audiences. The ideal candidate will be a confident user of Microsoft Office 365, with advanced skills that support efficient and high-quality work.
 
Experience in undertaking data selections for targeted marketing mailings is essential, along with a proven ability to manage multiple tasks and projects from start to finish. You’ll need excellent organisational skills, coupled with strong analytical thinking, time management, problem-solving, and the ability to prioritise effectively in a fast-paced environment. Experience working in this way within a charity’s fundraising team or equivalent would be desired but not essential.
 
A keen eye for detail, active listening skills, and a proactive approach to teamwork and collaboration are key to succeeding in this role. If you’re someone who takes ownership of their work and thrives on delivering high standards, this could be the role for you.
 
Required experience:
 
Essential  

• Experience      of (CRM) customer relationship management systems  
• Organised,      methodical and an eye for detail 
• Experience      working in fast paced team 

Desired  

• Using      Business Intelligence (BI) tools particularly Power BI 
• Microsoft      Dynamics 365 experience 
• Familiar      with project tools like Monday... com, Azure, Miro 
• Asset      management 
• Experience      of working in a fundraising database or individual giving team