Service management jobs

The Purple Elephant Project is looking for an experienced, values driven Finance Manager to join our team in Twickenham. We are a children’s mental health charity, supporting over 100 children and their families every week with therapeutic services, such as Play and Art therapy, across the London boroughs of Richmond, Hounslow and beyond. This is an exciting new opportunity to play a key role in a growing children's charity and to use your finance expertise to help us make a real difference to children and families.

Working closely with our CEO and Trustees, you'll take ownership of our financial management, including:

• Management accounts and financial reporting
• Budgeting, forecasting and cashflow
• Payroll and financial controls
• Business partnering and financial insight
• Improving systems and processes, including Xero

We're looking for someone with strong management accounting experience, excellent attention to detail and a proactive, collaborative approach. Charity experience and Xero knowledge are desirable.

If you live within reasonable reach of our charity, and are looking for a meaningful, senior part-time role, where your expertise can directly support the wellbeing of children and families, we'd love to hear from you. 

 

Headway UK developed the Approved Provider Scheme in 2011, which is a voluntary standards-based accreditation, for rehabilitation and residential units for people with a brain injury and we are looking for a new part time team member.

• Location: Preference for Midlands based, either home based or in Headway UK’s office in Nottingham.
• Salary: £35,000 FTE (pro rata for 21 hours per week) (days are flexible)

Brief overview

Are you a professional with experience supporting brain injury survivors?

Are you passionate about improving standards or care, for brain injury survivors?

Would you be good at conducting assessments and supporting residentials care units to improve the care that they provide?

Headway UK developed the Approved Provider Scheme in 2011, which is a voluntary standards-based accreditation, for rehabilitation and residential units for people with a brain injury and we are looking for a new part time team member.

By participating in the scheme Approved Provider units affirm their dedication to excellent care, operational efficiency, and continuous improvement. The accreditation of units is then published for families, individuals and professionals to help inform their choices when identifying suitable provision for brain injury survivors. Our accreditation process is designed to be collaborative and supportive, guiding units through every step towards achieving and maintaining exemplary service standards.

The role will involve, conducting and writing assessments and working with the Approved Provider and Training Manager to manage Lead Assessors, who are based around the UK and the Service User Perspective Assessors, who are either brain injury survivors, or family members/ carers.

Embrace Headway’s mission of Improving Life After Brain Injury. Join us to ensure the highest quality care for ABI survivors throughout their journey to recovery.

What you will do:

• Conduct Approved Provider assessments, which includes going into brain injury residential units and assessing the services they provide and making recommendations, to improve practice against the framework.
• Writing and reviewing reports for Approved Provider units, following assessments, that clearly highlight strengths and areas for development.
• Contributing to the development and growth of Headway UK’s Approved Provider scheme, by continuing to drive forward standards and onboarding new units.
• Working with freelance Lead Assessors and Service User Perspective Assessors (who are brain injury survivors or family members) who are based around the UK, to organise assessments and ensure the schemes standards are upheld.

About you

We’re open-minded and welcome all applicants who believe they can succeed. Though ideally, you will have:

• Prior experience of working in the field of acquired brain injury.
• Relevant professional qualification (e.g. occupational therapy, speech and language therapy, clinical psychology, physiotherapy, nursing, social work).
• Ability to write and moderate written reports of high quality and clarity, to provide accurate and accessible feedback.
• Very good IT skills, including be proficient in the Microsoft Office suite (e.g., Outlook, Word, Excel and Teams).
• Ability to gain the trust, confidence, and respect at all levels within external organisations and staff groups.
• Be an excellent communicator, with new and existing Approved Provider units.

Benefits

As a staff member at Headway UK you’ll have access the following range of benefits;

Financial Security 

• Competitive Salaries
• Pension - You’ll be automatically be enrolled into the Pensions People with Headway contributing between 5 – 8%
• Occupational Sick Pay Scheme – Increasing with length of service.
• Death in Service Benefit - You’ll have the security of knowing if anything happens to you your loved ones will be provided for

Flexible Working

• Remote working – For the majority of our roles we can facilitate fully remote or hybrid working.
• We understand that a healthy work-life balance is essential for our team to thrive. Headway UK offers flexible working arrangements, promoting well-being and ensuring you can take care of yourself while you care for others.

Wellbeing

• You’ll benefit from a fully comprehensive 24/7 Employee Assistance Programme including access to counselling services.
• Eye Test Vouchers
• Mental Health First Aiders

Holidays and leave

• You’ll get 25 days leave incrementally increasing to 30 days based on service plus Bank Holidays.
• Birthday leave

Benefits

• You’ll have access to a range of shopping and lifestyle benefits and discounts through our IMHR Plus Privilege membership.

About us

Headway UK plays a pivotal role in supporting individuals and families affected by brain injuries. Our comprehensive services encompass rehabilitation, counselling, and practical assistance to help survivors regain independence and improve their quality of life. Headway UK is at the forefront of raising awareness about the challenges faced by those with brain injuries and advocates for their rights, ensuring they receive the care and understanding they deserve. Through a combination of educational initiatives, community outreach, and personalised support, Headway UK strives to rebuild lives, offering a lifeline to those navigating the complexities of brain injury recovery.

Embark on a fulfilling career with Headway UK and join our compassionate team and contribute to our mission of rebuilding lives after brain injury. Make a meaningful impact with Headway UK, where every role plays a crucial part in empowering those on the path to recovery.

Safeguarding

At Headway UK we are committed to the safeguarding and welfare of vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow best practice as set out within the Care Act 2014. All successful applicants will be subject to safer recruiting procedures and will be required to complete mandatory pre-employment checks including a criminal background check and two satisfactory references.

Equality, Diversity & Inclusion 

We recognise, value and champion diversity and inclusion. We want to ensure are staff population reflect the diverse service users that we support. For us diversity and inclusion is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. Inclusion means providing the people we recruit with opportunities and valuing everyone’s contributions and perspectives.

We are also committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee.

Please don’t hesitate to contact us if you need support with the application or you would like a chat about what it’s like to work with us.

Thank you for your interest in Headway UK and we look forward to getting to know you!

Lead a pioneering national mental-health service for young people, rooted in nature and underpinned by strong clinical practice.

We are seeking an experienced Clinical or Counselling Psychologist to lead its development, accreditation and quality across the UK.

Salary: £57,528–£64,750 full-time equivalent (£34,517–£38,850 0.6 FTE) depending on experience 
Hours: 22.5 hours per week / three days per week
Contract: 18-month fixed term, with intention to extend subject to service growth and funding
Location: Hybrid, with travel to Dose of Nature locations and member organisations across the UK

Dose of Nature is a mental-health charity improving mental health and wellbeing through structured, evidence-informed engagement with nature.

We are developing a Young Person Memberships service for young people and young adults under 25. We will train and support trusted organisations to deliver the Dose of Nature model in their communities, providing the clinical framework, accreditation, supervision, quality assurance and evaluation needed for safe, effective and consistent delivery.

About the role

As Young People’s Clinical Service Lead, you will establish, deliver and grow this new service. Working with our Head of Clinical and Memberships Operations Lead, you will turn our clinical model into a scalable national service while protecting its quality, safety and integrity.

You will lead the clinical assessment and accreditation of member organisations; develop training and competency frameworks; provide supervision and consultation; establish governance, safeguarding and risk arrangements; monitor outcomes and quality; and build trusted relationships with NHS, voluntary-sector, youth-service and community partners.

About you

You will be a current HCPC-registered Clinical or Counselling Psychologist, with a doctoral-level qualification and experience broadly consistent with an NHS Band 8a role.

You will bring:

• Substantial post-qualification experience supporting young people or young adults experiencing mental-health difficulties;

• Strong skills in psychological assessment, formulation, intervention, clinical decision-making, safeguarding and risk management;

• Experience providing clinical supervision, consultation or reflective practice to other practitioners;

• Experience designing or delivering clinical training and assessing practitioner competence;

• Experience of developing, implementing or improving a clinical service; and

• The confidence to work across organisational boundaries, maintain clear clinical standards and help build a new national service.

• Experience in CAMHS, young-adult mental health, voluntary-sector provision, clinical governance, quality assurance, accreditation or partnership-led services would be valuable.

We offer hybrid and flexible working, employer pension contribution, pro-rata annual leave, professional supervision, CPD support and approved travel expenses.

Dose of Nature is committed to equality, diversity and inclusion. This post is subject to enhanced DBS clearance, references, verification of qualifications and HCPC registration, and eligibility to work in the UK.

Please download the full Job Description and Person Specification before applying.

Senior Manager, Community Wellbeing Services, Catalyst Support

Location - Based at Nankeville & Hybrid - with regular presence across community sites, partner organisations and Catalyst locations

Salary - £41,000 - £45,000 p.a. FTE

We are so pleased to be partnering with Catalyst Support to help them find a Senior Manager, Community Wellbeing Service, this is a newly shaped senior leadership role with real opportunity to influence how community support is delivered across Surrey.

As one of Surrey's leading wellbeing charities, Catalyst works alongside individuals and communities to improve mental, physical and emotional health, creating accessible support that changes lives and strengthens local communities. Guided by kindness, integrity and collaboration, they are now looking for an ambitious and values-led Senior Manager to lead an important portfolio of community wellbeing services. At Catalyst Support, they believe that wellness is a right, not a privilege.

Leading a portfolio that includes Community Connections, Safe Haven and Counselling services, you'll provide strategic and operational leadership across multiple services, ensuring they are connected, high-quality and responsive to local need. More than service management, this role is about creating a genuinely joined-up approach to community wellbeing, shaping pathways, building partnerships and ensuring people can access the right support at the right time.

You'll work closely with the Director of Services and wider leadership team to embed a "One Catalyst" approach, bringing services together around a shared vision and operating model. You'll also play a pivotal role externally, developing relationships across the VCSE sector, statutory services and local communities, ensuring Catalyst remains a trusted and influential partner across Surrey.

They are looking for an experienced leader with a background in community services, mental health, social care, wellbeing or related fields. You'll bring experience of leading teams and services in complex environments, strong safeguarding expertise and a track record of building meaningful partnerships that improve outcomes for people and communities.

Equally important is your leadership style. You'll be someone who can hold strategic oversight whilst remaining visible and connected to frontline delivery. You'll enjoy working collaboratively, navigating complexity and supporting teams through change with clarity, empathy and purpose.

This is a fantastic opportunity for an established senior manager who is passionate about community wellbeing and wants to shape services that truly make a difference.

If you're a strategic and collaborative leader who believes in the power of community-based support, we'd love to hear from you. Whether you're currently leading wellbeing, mental health, social care or community services, this is an opportunity to shape a connected, innovative portfolio that improves lives across Surrey.

To apply, please submit your CV and the 3 questions that are downloadable on a separate document. (You can download the documentation when you click on 'Apply Now' button.) If you'd like an informal conversation about the role before applying, please contact Abi at Charity People. 

Important Dates

• Application deadline Thursday 10th September at 9am
• Thursday 17th and Friday 18th September - hold first interviews via Teams
• Week commencing Monday 21st September - Face to Face Interviews on site

Charity People is a forward thinking, inclusive organisation that actively and deliberately seeks to challenge inequality and discrimination in recruitment. We match charity needs with the talents of candidates, irrespective of background, identity or lived experience. We particularly welcome applications from people who are underrepresented within the charity sector.

Advice Service Manager

Do you have a passion for helping people and a solid understanding of the current welfare benefits system? Do you have excellent Microsoft Excel skills (to efficiently manage, analyse and visualise data)?

We're looking for highly motivated, committed and experienced individual to join the existing Management Team as an Advice Service Manager.

If this sounds like you, then apply today!

Position: Advice Service Manager

Location: Chesterfield or Ilkeston (hybrid mix of home and office working)

Salary: £36,887.00 per annum, pro rata

Hours: Full-Time (37 hours per week)

Contract: Permanent

Closing Date: 31st August 2026

About the Role

In this role you will take the lead on managing assigned advice services, projects and the staff working on these, as well as contributing to the running of the wider organisation and working in collaboration with Service Managers and Supervisors. You will be responsible for monitoring and improving the performance of the services, including oversight of KPIs and quality metrics.

Main areas of responsibility include:

• Service Management
• Performance and Quality
• Stakeholder Engagement and Development
• Data, Reporting, and Compliance
• Staff and Team Leadership
• Training and Development
• Teamwork and Relationships

There is flexibility in this role which allows for some irregular shift patterns and remote or home working where appropriate, as well as travel to the offices when required.

We welcome and encourage applications from people of all backgrounds. The organisation is proud to be a Disability Confident Employer and hold the Derbyshire LGBT+ Rainbow Accreditation.

About You

We are looking for someone with strong and wide-ranging advice knowledge, an understanding of the holistic services offered by the organisation, and the ability to thrive in a fast-paced environment.

The ideal candidates will have:

• Excellent communication skills
• A non-judgemental, empathetic approach to people
• Strong IT and digital skills, with the ability to learn new systems quickly
• Strong, demonstrable Microsoft Excel skills with the ability to efficiently manage, analyse, and visualise data
• A commitment to working to performance targets and KPIs
• A solid understanding of the current welfare benefits system

With experience of:

• Managing, recruiting, motivating, and developing staff.
• Supervising or managing an advice service or project.
• Monitoring and managing performance against quality standards and KPIs.
• Using case management systems and producing performance reports.
• Leading teams, prioritise workloads, and make decisions in a high-demand environment

About the Organisation

Join a local charity that provides free, confidential, independent and impartial advice to everyone across Amber Valley, Chesterfield, Derbyshire Dales, Erewash and High Peak.

This advice can help people find a way forward with their problems, whoever they are, whatever the problem.

What is on offer:

The charity offers a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth:

• Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas
• Buy/sell leave scheme: Flexibility to buy or sell up to one week of leave each year (pro rata)
• Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks
• Contractual sick pay: depended on length of service
• Long service rewards: Extra leave and gift cards after five years of service and beyond
• Workplace pension: Auto-enrolment into our pension scheme
• Hybrid working: the option to work from home, if it works for you and for the team

Successful candidates will be required to undertake a Disclosure and Barring Service (DBS) check and provide proof of Right to Work. Please note that the organisation does not hold a sponsor licence.

Other roles you may have experience of include Welfare, Benefits, Housing, Welfare Advisor, Benefits Advisor, Housing Advisor, Welfare Officer, Benefits Officer, Housing Officer, Advice, Advisor, Caseworker.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

We are looking for a dynamic, hands-on Registered Service Manager to oversee our supported living services in Stourbridge, Dudley.

You’ll be responsible for three unique services, each supporting individuals with learning disabilities, autism, behaviours of distress and complex care needs in the Dudley area. Every person we support has their own story, strengths and aspirations, and we’re looking for a manager who is visible, approachable and actively engaged in daily life across the services.

Lead With Presence. Make a Lasting Difference.

At Creative Support, our culture is about seeing things with your own eyes, knowing service users as individuals, building trust with families, and anticipating issues before they arise. You’ll lead by example, inspiring your team with a proactive, professional and person-centred approach.

This is an exciting time to join Creative Support Dudley. Across our services, we’re driving forward a range of community initiatives designed to promote the very best in mental and physical wellbeing for the people we support. No two days are ever the same, one day you might be dealing with a complex practice challenge, and the next you could be helping to organise a trip to the seaside.

We guarantee that your role will be both fulfilling and rewarding. Shaping the experiences of the people we support and empowering your team, will leave you with a genuine sense of pride and job satisfaction.

Our Mission

 

Creative Support promotes independence, inclusion, and wellbeing. We do this by working with the people we support, their families and others to meet individual needs and aspirations in a person-centred way. We provide high quality homes and support, enabling people to say:

• I live my best life in a place I call home

• I feel listened to, respected and valued

• I enjoy choices and rights and have control over my life

• I am supported to feel safe

• I am doing the things that matter to me

• I enjoy relationships with others

• I am connected to my community

• I am supported with my wellbeing

• I feel able to reach my full potential

 

Vacancy Reference Number: 84489

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.

Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK. – This post will not be open to Sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visas.

 

Do you want to play a key role in strengthening operational effectiveness within a respected international organisation?

We are recruiting an experienced Operations & Business Services Manager to provide strategic oversight across operational services, contracts, partnerships, governance and business support functions.

This is a varied and influential role that sits at the heart of the organisation, supporting strategic decision-making and ensuring robust systems, processes and controls are in place to support organisational objectives and strengthen organisational resilience.

Working closely with senior leaders, global teams and external partners, you will drive continuous improvement, support effective decision-making and help ensure operational services continue to meet the needs of staff and stakeholders in a rapidly changing environment.

The successful candidate will act as a trusted advisor to senior leadership, leading on key operational priorities whilst identifying opportunities to strengthen organisational effectiveness, mitigate risk and improve ways of working across the organisation.

Key responsibilities

Strategic Operations and Organisational Effectiveness

• Lead the development and continuous improvement of operational systems, policies, processes and tools.
• Identify opportunities to improve efficiency, strengthen controls and enhance organisational effectiveness.
• Support organisational planning, budget management and performance monitoring.
• Use operational insights, business intelligence and performance data to support decision-making.
• Contribute to the development and implementation of strategic organisational priorities.

Contracts, Partnerships and Supplier Management

• Lead on organisational contract management and oversight.
• Support donor, partner and supplier contracting processes.
• Manage partnership due diligence requirements and ensure compliance with organisational policies.
• Develop and maintain effective supplier relationships and oversee service performance.
• Support procurement activity, contract renewals and supplier reviews.

Governance, Compliance and Risk Management

• Support the development, implementation and review of organisational policies and procedures.
• Maintain operational risk registers and support effective risk management processes.
• Ensure compliance with organisational, legal and regulatory requirements.
• Oversee insurance renewals, claims administration and broker relationships.
• Support business continuity planning and organisational resilience initiatives.
• Ensure organisational records, documentation and knowledge management systems remain accurate and up to date.

Systems and Business Support Services

• Oversee key business support services and operational systems.
• Manage and support a small team, including oversight of the organisation's IT provision.
• Ensure systems, software and operational services remain fit for purpose and support organisational needs.
• Work collaboratively across teams to improve processes, service delivery and user experience.
• Support the implementation of operational improvements and organisational change initiatives.

Leadership and Collaboration

• Lead, motivate and develop a small team.
• Build strong relationships with internal and external stakeholders.
• Work closely with teams, partners and senior leaders across the organisation's global network.
• Promote a culture of collaboration, continuous improvement and accountability.

About You

We're looking for an experienced operational leader who can bring both strategic thinking and hands-on delivery experience.

You will ideally bring:

• Significant experience within operations, business services, corporate services or organisational development.
• Strong contract management and stakeholder management experience.
• Experience managing partnerships, suppliers and procurement processes.
• Knowledge of governance, compliance, policy development and risk management.
• Experience driving process improvement and organisational change.
• Experience managing and developing staff.
• Strong analytical, planning and organisational skills.
• The ability to build credibility and influence at senior stakeholder level.
• Experience within the charity, NGO, international development or wider not-for-profit sector would be advantageous.

Why Apply?

This is an opportunity to join a purpose-led organisation and play a key role in shaping how operational services are delivered. The role offers the opportunity to influence organisational effectiveness, support strategic decision-making and lead meaningful improvements that strengthen services for colleagues, partners and stakeholders.

Please apply today with your tailored CV if you feel that you meet the key requirements of this role. If your CV reflects this experience, then a member of the TPP Recruitment team will be in touch to share further details. We will otherwise let you know if you are not short-listed within 3 working days, but due to the volume of applications we receive, we unfortunately can't provide tailored feedback on each application.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Are you ready to take the next step into a senior leadership role and shape the future of dementia services across Humber and North Yorkshire?

This is a high impact leadership opportunity to lead the delivery and ongoing development of our dementia support services across diverse and largely rural counties.

You will play a critical role in ensuring people affected by dementia receive high quality, accessible and person-centred support, by expertly managing the delivery of a number of service contracts. You will be familiar with working within the Health and Social Care landscape and the challenges that people with dementia face regarding access to diagnosis, appropriate care and support and being afforded the opportunity to face dementia on their terms.

As Local Services Manager, you’ll provide visible, values driven leadership to your team and professional partners, driving performance, championing compliance, strengthening relationships, and identifying opportunities to continually improve outcomes.

This is a homebased role with regular travel across Humber and North Yorkshire. Due to the geography of the area, access to a vehicle is essential and mileage claims will be paid from the Humber and North Yorkshire border.

Whilst the role is based within Humber and North Yorkshire and there will be opportunities to work collaboratively across this wider area, supporting regional service development, you will be responsible and accountable for the delivery of specific service delivery within a smaller geographical area

You will work closely with fellow Local Services Managers and contribute to the North East, Yorkshire and East Midlands Regional Management Team, giving you exposure to wider strategic leadership and development opportunities.

This role is particularly suited to internal candidates who are ready to step into leadership, build on their experience, and broaden their impact.

About you

You will have:

- Experience in successfully managing and supporting service delivery, ideally within health, social care or community settings or transferable experience from related sectors.
- Experience in leading geographically dispersed, community-based teams and managing contracts, with a focus on quality and safe delivery of a high performing service.
- You will be confident using IT systems and managing and reviewing information through computerised recording systems. You will also be able to confidently navigate relationships through virtual means, including Teams.
- Passionate about continually improving services for people affected by dementia and informed by their experiences. You will be committed to our values and have a focus on meeting the needs of the diverse communities of Humber and North Yorkshire, driving forward equity and accessibility within our services and within our teams.
- Comfortable working independently and collaboratively across directorates within our organisation ensuring everything that we do makes a difference to people affected by dementia.
- Have organisational and relationship-building skills, with the ability to engage stakeholders and monitor performance.
- Be able to travel regularly across Humber and North Yorkshire maintaining a strong local presence.

Please don’t be put off from applying if you don’t meet every single requirement listed. We recognise the value of transferable skills and lived experience, and we’re keen to hear from candidates who can demonstrate potential, capability and a willingness to learn.

Key Responsibilities:

- Providing strategic leadership of contract delivery, ensuring performance, quality, and compliance
- Lead, support, and develop a team of Dementia Advisers and volunteers, creating a high-performing, engaged, and inclusive team culture
- Provide coaching, guidance, and performance management to enable individuals and the wider team to succeed.
- Collaborating with fellow Local Services Managers to provide cohesive leadership across the region to ensure seamless delivery. You will also be part of the North East, Yorkshire and East Midlands Regional Management Team, with occasional face to face meetings outside of the immediate area.
- You will share responsibility for quality monitoring, performance and team culture of the North East, Yorkshire and East Midlands team.
- Building relationships with local authorities, the health board, and pathway partners, including presenting to diverse audiences and advocating for people with dementia and the service. This may also include occasional requests for media interviews.
- Identifying opportunities to strengthen services and improve outcomes for people affected by dementia.

Interviews for this role have been provisionally scheduled to take place over Teams 7th & 8th Sept.

About Alzheimer's Society

Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we're working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.

You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.

We are looking for a compassionate, confident and experienced Liaison and Diversion Team Lead to provide day-to-day leadership for our Liaison and Diversion outreach team in Surrey.

Working in partnership with Surrey and Borders Partnership NHS Foundation Trust, you will support the delivery of high-quality, safe and effective services for vulnerable people who have come into contact with the criminal justice system. This is a varied and rewarding role, combining operational leadership, staff supervision, partnership working and a reduced caseload of complex and high-risk clients.

You will lead and support a team of practitioners, help manage service performance and quality, and work closely with health, social care, criminal justice and voluntary sector partners to improve outcomes for people experiencing mental health difficulties, substance misuse, homelessness, learning disabilities, neurodiversity and other complex needs.

We are looking for someone who can bring strong leadership skills, sound judgement, and a commitment to trauma-informed, recovery-focused and person-centred practice. In return, you will be part of an organisation that values Kindness, Integrity and Commitment, and is committed to improving health, wellbeing and life opportunities for people across Surrey.

Location: Frimley Park Hospital, Guildford
Salary: £32,680
Hours: 35 hours per week
Contract: type: Permanent

Key responsibilities:

Leadership and Operational Management

• Provide day-to-day leadership and operational oversight of the Liaison and Diversion team.
• Support the recruitment, induction and development of staff and volunteers.
• Conduct regular supervision, appraisal and performance reviews for team members.
• Support staff wellbeing and promote a positive, inclusive and psychologically safe working environment.
• Provide management cover and deputise for the Catalyst Senior Manager when required.
• Lead team meetings and case discussions.
• Support the implementation of organisational policies, procedures and best practice guidance.
• Monitor staffing capacity and workload allocation to ensure safe and effective service delivery.

Clinical and Case Management

• Hold a complex caseload requiring enhanced intervention, multi-agency coordination and risk management.
• Support staff in managing complex cases involving mental health difficulties, substance misuse, homelessness, learning disabilities, neurodiversity, safeguarding concerns and social vulnerability.
• Formulate support and risk management plans.
• Ensure safeguarding concerns are identified, escalated and managed in accordance with local safeguarding procedures.
• Support clients to access appropriate health, mental health, housing, welfare, treatment, recovery and community support services.
• Promote recovery-focused and trauma-informed practice across the service.
• Ensure service users are supported to engage effectively with criminal justice processes and community services

Partnership and Stakeholder Engagement

• Develop and maintain effective working relationships with Police, Courts, Probation, Youth Justice Services, NHS organisations, Local Authorities and voluntary sector partners.
• Represent Catalyst and the Liaison and Diversion Service at internal and external meetings.
• Promote integrated working across health, criminal justice and community services.
• Support the development of pathways that improve outcomes for vulnerable individuals.
• Facilitate joint working and information sharing arrangements in accordance with GDPR and information governance requirements.
• Act as a key contact for partner agencies and support the resolution of operational challenges

Service Development and Quality Improvement

• Support the Catalyst and SABP Service Managers in developing and improving service delivery.
• Contribute to service reviews and quality improvement projects.
• Identify gaps in local provision and support the development of new partnerships and initiatives.
• Promote innovation and evidence-based practice across the service.
• Participate in contract monitoring and performance reporting processes.
• Support the development of community resources that enhance recovery, diversion and social inclusion

Performance and Governance

• Monitor service activity and outcomes to ensure contractual and organisational requirements are achieved.
• Ensure accurate and timely recording of client information on case management systems
• Carrying out service audits, and following thought to ensure all requirements are met.
• Maintain compliance with information governance, confidentiality, safeguarding and data protection requirements.
• Prepare reports, performance information and outcome data as required.
• Ensure all team members maintain accurate case records and complete mandatory training requirements.
• Contribute to risk management and incident reporting processes

About the organisation

Through Community, Specialist and Outreach services, we support recovery, mental health, and wellbeing—together, every step of the way.

 About you

Essential:

• Minimum of 3 years’ experience working with adults with complex needs, such as mental health difficulties, substance misuse, homelessness, neurodiversity, learning disabilities or offending behaviour.
• Experience of providing supervision, mentoring or line management to staff.
• Experience of working in partnership with multiple agencies and services.
• Experience of managing complex and high-risk cases.
• Knowledge of mental health, substance misuse and social vulnerabilities.
• Understanding of safeguarding legislation and practice.
• Knowledge of risk assessment and risk management.
• Good understanding of information governance, consent, confidentiality and GDPR.
• Understanding of trauma-informed and recovery-focused approaches.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to build and maintain effective partnerships.
• Ability to analyse complex information and make sound decisions.
• Ability to manage competing priorities and workloads.
• Strong report-writing and record-keeping skills.
• Competent in Microsoft Office and electronic case management systems.
• Demonstrates integrity, accountability and professionalism.
• Committed to social inclusion and reducing inequalities.
• Able to work independently and as part of a multidisciplinary team.
• Resilient and adaptable in challenging situations.
• Committed to continuous learning and professional development.

Desirable:

• Degree, diploma or professional qualification in Mental Health, Social Work, Psychology, Counselling, Criminal Justice, Health and Social Care or a related field.
• Leadership or management qualification.
• Understanding of the Liaison and Diversion model and criminal justice pathways

Benefits

• 26 days annual leave plus bank holidays (increasing with service)
• Pension scheme and access to Simply Health (including optical, dental, counselling sessions)
• Birthday leave, employee discounts, and flexible working where possible
• Supportive probation, sick pay after probation, and wellbeing/EAP resources

Safeguarding & Checks

• This role is subject to a basic DBS check.
• A past history of drug/alcohol issues or criminality will not necessarily exclude you from this role; we encourage applications from people with lived experience where appropriate.
• All applicants must have a valid right to work in the UK

Catalyst Support is an equal opportunities employer. We celebrate difference and are committed to fairness, accessibility, and inclusion throughout recruitment and employment.

We welcome requests for reasonable adjustments at any stage of the process.

Please note that we may close this vacancy early if we receive a high volume of suitable applications.

Our client is a dynamic, passionate charity, committed to improving the lives of children across the UK. They currently run over 100 local services that help thousands of young people who desperately need support, as well as campaigning to change laws and policies to make children’s lives both happier and safer. They are now looking to recruit a Service Manager to oversee their Safe Zones Emotional Health and Wellbeing Service in Greater Manchester.

Safe Zones provides short-term step-down crisis support to young people experiencing mental health crises, offering a safe and supportive environment. As Service Manager you will lead and coordinate the delivery of mental health early help services across Greater Manchester, ensuring all aspects of service delivery for children and young people are delivered safely, effectively and to a consistently high standard in line with contractual requirements.

To apply for this role, you will have significant experience of working with young people who may be struggling with their mental and emotional health and will have sound knowledge of the barriers faced by hard-to-reach young people when accessing early help. You will have demonstrable experience of supporting frontline staff and will have knowledge of local mental health support agencies in the area. You will also have a strong understanding around current legislation, policy, procedures, and issues relating to the safeguarding of children and young people

In order to apply please initially submit your CV in the first instance. Should your experience be suitable, we will then arrange a suitable time to brief you on the role.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Victoria Savva at Prospectus.

Please note this is initially a fixed term contract until June 2027, covering maternity leave.

Are you passionate about helping people experiencing domestic abuse to feel safer, regain control and move forward with their lives? Join Calan DVS as an Independent Domestic Violence Advocate and make a meaningful difference to individuals and families at the point they need it most.

As part of the Dal I Godi service, you will provide specialist, trauma-informed support and advocacy to victims of domestic abuse who have been assessed as being at high risk of serious harm. Working alongside each individual from the point of crisis, you will assess risk, develop personalised safety plans and help them understand and access the options available to protect themselves and their children.

You will manage a varied caseload and work closely with partner agencies, including the police, housing providers, social services, health professionals and the criminal and civil justice systems. You will also represent and advocate for victims through processes such as MARAC, ensuring their voice, choices and safety remain central throughout.

We are looking for someone with at least two years’ experience of providing high-level domestic abuse support, strong risk assessment and crisis-management skills, and a compassionate, non-judgmental approach. You should hold a recognised IDVA qualification or be willing to work towards one. A full driving licence and access to a vehicle are essential.

In return, you will become part of an experienced and supportive specialist team committed to delivering high-quality services to people affected by domestic abuse across Wales.

Key details

• Salary: £25,100 per annum

• Hours: 35 hours per week

• Base: Ammanford/Powys, with travel across the region

• Contract: Fixed term until 31 March 2027

• The role includes participation in a planned duty rota covering some weekday evenings and weekends

If you share our commitment to improving safety, amplifying victims’ voices and supporting lasting change, we would love to hear from you.

About the Trevi service

Jasmine Mother & Child Family Residential Centre 

Is a specialist residential centre for mothers, their children and pregnant women where there are concerns about substance use, trauma, instability, safeguarding and/or parenting capacity.

Rated Good by both CQC and Ofsted, Jasmine Mother & Child brings together residential parenting assessment, recovery-focused interventions, safeguarding oversight and pregnancy support in one specialist setting.

About the role

This role focuses on providing a safe, structured setting where risks can be understood properly, support can be put in place, and parenting capacity can be assessed with the child’s safety at the centre.

As Registered Manager, you will lead the day-to-day delivery of this seven-bed residential family service, ensuring a safe, nurturing and trauma-responsive environment for women, children and staff.

What you will do

· You must meet Ofsted Registered Manager status requirements. You will have a good understanding of regulatory standards. You will liaise and cooperate with both regulators and be aware of relevant documentation.

· You will establish positive relationships and maintain effective communication with women, their children, and other involved professionals in their care while developing and implementing individually tailored care and support plans that respect and uphold the dignity and privacy of families living at Jasmine.

· Understand Safeguarding issues and the ability to respond appropriately to any concerns

· Model and maintain a trauma responsive workforce

· Maintain optimal occupancy

What you will bring

· Minimum 2 years' residential childcare experience within the last 5 years

· At least 1 year must be in a supervisory capacity

· NVQ Level 5 Diploma in Leadership and Management for Residential Childcare is required, or working towards or prepared to work towards within 6 months of appointment

·       Or Social Work England registration

· Sound working knowledge of Ofsted and current legislation.

· Ability to communicate appropriately with commissioners, funders, women using our services and a multi-disciplinary staff team.

· Strong communication and organisational skills

The Programme Manager will provide leadership for the Meet N Match programme, ensuring the delivery of high-quality, inclusive services that support people with learning disabilities and autistic adults to build friendships, develop relationships and increase social connections. Meet N Match is our friendship and dating agency, supporting people to develop friendships, relationships and greater independence. Alongside relationship support, the programme delivers a range of inclusive social events that reduce social isolation and create opportunities for people to build meaningful connections. Now in its tenth year and funded by The National Lottery Community Fund, Meet N Match continues to respond to a growing demand for high-quality relationship and social opportunities.

Alongside leading a small team who provide the day-to-day delivery of Meet N Match, an exciting part of this role is the development of a new Partnership Network. This is an exciting opportunity to shape an innovative model that will enable other organisations to deliver inclusive social events using Spring into Action's framework, training and support. The successful candidate will play a key role in supporting the development of this model, with the long-term ambition of creating an accredited network that extends our reach, improves opportunities for people with learning disabilities and autistic people, and contributes to the long-term sustainability of the organisation.

This is an exciting opportunity for someone to help shape the future direction of Meet N Match while supporting Spring into Action's long-term sustainability.

Job Title: Psychosocial Services Operational, Quality and Education Lead

Salary: £46,400 to £48,800 per annum (pro-rata of full time equivalent £58,000 - £61,000)

Team: Psychosocial Services

Hours: Full Time, 30 - 37.5

Contract Type: Permanent

Location: Shooting Star House Hampton and Christopher’s Hospice Guildford

This is a new senior role, which will support and enable our Psychosocial Services for families at Shooting Star Children’s Hospices. We are looking for an arts therapist, psychotherapist, paediatric clinical psychologist or counsellor with management and service development experience in areas of quality and education.

About the role

This role will focus on ensuring our care is a safe as it can be, and the best that children and families can receive. The PSOQE Lead will help us to continue to develop our governance, our psychosocial education pathway and wellbeing support for our people. The role includes day-to-day clinical oversight of the teams, and of families in crisis.

Where service need allows, the PSOQE will have a small clinical caseload, proportionate to the post holder's professional background and area of expertise, ensuring continued clinical credibility, visibility and direct engagement with families.

The PSOQE Lead will be part of our Psychosocial Leadership Team and will act as a deputy to the Head of Psychosocial Services.

At Shooting Star we have an award-winning model of psychosocial care, which at its very core is focused on accessibility and inclusivity, making it as easy as possible for those facing the devastating death of a child, to receive the care they need. It is delivered by a passionate, multi-disciplinary team of social workers, family support workers, counsellors, events team and physio, arts, trauma and complementary therapists. We are a compassionate, forward-thinking, creative and courageous team who strive for the very best for families.

About you

We’re looking for a professionally qualified and registered senior clinician with strong experience of working with children, young people and families, who can provide compassionate leadership across psychosocial services. They will bring expertise in trauma, bereavement, safeguarding, mental health risk and service development, and be able to strengthen practice, quality, education and outcomes through collaborative, inclusive and evidence-informed leadership.

This is a post based at both hospice sites in Hampton and Guildford.

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

Pension scheme

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions

Annual leave

• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service

Contractual benefits

• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card

Health and wellbeing

• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Mental Health First Aiders

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.

Equality, diversity and inclusion

Shooting Star Children’s Hospices is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospices to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

Closing Date: 27/08/2026

Interview Date: 07/09/2026