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1,217 Service management jobs
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Barnstaple, Devon (On-site)
Exmouth, Devon
Plymouth, Plymouth
Torquay, Torbay
£33,000 - £36,000 per year
Full-time or part-time (Mon-Fri 8:30am - 5:00pm with a possibility of 1 half day per week)
Permanent
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
The Suicide Bereavement Specialist Manager leads and manages a team of approximately 10–12 Suicide Bereavement Specialists, providing strong and supportive management alongside clear professional accountability and oversight of practice.
The postholder will also maintain a small caseload of approximately 5–10 beneficiaries, enabling them to remain connected to frontline practice and the experiences of people accessing the service.
The postholder has operational responsibility for the beneficiary journey from the point a referral enters the service through assessment, triage and allocation to a Suicide Bereavement Specialist, and for ensuring that subsequent support is safe, timely, appropriate, person-centred and delivered to Pete’s Dragons’ expected standards.
Relationship with the Beneficiary Services Manager
The Beneficiary Services Manager holds overall strategic responsibility for Beneficiary Services, including the direction, development and performance of beneficiary-facing services across Pete’s Dragons.
The SBS Manager holds operational responsibility for the day-to-day delivery, management and quality of the Suicide Bereavement Specialist service.
The SBS Manager is expected to exercise appropriate professional and managerial autonomy in the daily operation of the SBS service, escalating significant safeguarding, workforce, performance, capacity, service-quality or organisational concerns to the Beneficiary Services Manager.
The two roles will work closely together to ensure that strategic decisions are translated into consistent, safe and effective practice.
Key Responsibilities
Referral, Triage and Allocation
The SBS Manager will:
- Take overall responsibility for all incoming referrals to the SBS service from the point of entry through to allocation.
- Review referrals to establish need, urgency, risk, suitability and any additional considerations affecting the provision of support.
- Ensure referrals are processed promptly and in accordance with Pete’s Dragons’ referral pathways, eligibility criteria and service standards.
- Identify and appropriately escalate safeguarding, suicide risk or other significant concerns arising during the referral process.
- Allocate beneficiaries to the most appropriate SBS, considering individual need, practitioner skills and experience, existing caseload, capacity, location and other relevant factors.
- Maintain oversight of referrals awaiting allocation and ensure that beneficiaries do not become lost or unnecessarily delayed within the system.
- Monitor demand, waiting times, caseloads and team capacity and raise emerging pressures with the Beneficiary Services Manager.
- Ensure referral and allocation decisions are clearly and appropriately recorded.
Management and Leadership of the SBS Team
The SBS Manager will:
- Provide day-to-day leadership and management to approximately 10–12 Suicide Bereavement Specialists.
- Lead regular individual management 1:1s with each SBS.
- Lead group supervision and reflective practice opportunities as required.
- Lead daily SBS team meetings and scheduled practice meetings.
- Create a team culture which combines compassion and psychological safety with professional accountability and consistently high standards.
- Maintain regular contact with staff working across different Pete’s Dragons locations.
- Ensure staff have appropriate opportunities to raise concerns, discuss difficult work and seek management guidance.
- Monitor individual workload, caseload and capacity and intervene where concerns arise.
- Support staff wellbeing while maintaining clear expectations regarding professional responsibilities and service delivery.
- Provide appropriate telephone management support for SBS staff working outside normal office hours as required.
Quality Assurance and Practice Standards
The SBS Manager will hold responsibility for the quality of SBS practice and will:
- Undertake formal case audits for each SBS on a quarterly basis.
- Regularly review the quality, accuracy and completeness of beneficiary records and case documentation.
- Monitor SBS practice against Pete’s Dragons’ policies, procedures, practice standards and expected professional boundaries.
- Arrange and review recorded beneficiary sessions at appropriate intervals as part of ongoing practice quality assurance and practitioner development.
- Provide constructive feedback following practice reviews and agree actions or development plans where required.
- Identify excellent practice and ensure learning is shared across the team.
- Identify practice which falls below the expected standard and take timely action to support improvement.
- Monitor beneficiary engagement, missed appointments, case progression, case duration and closure practices.
- Ensure concerns regarding practice, conduct, competence or beneficiary safety are appropriately documented, addressed and escalated.
- Promote reflective professional practice and continuous improvement throughout the SBS team.
Safeguarding and Risk
The SBS Manager will:
- Act as a Designated Safeguarding Officer (DSO) for Pete’s Dragons. Appropriate DSO training can be provided where required.
- Share responsibility for the management and oversight of safeguarding cases within the organisation.
- Provide advice and support to SBSs where safeguarding concerns arise.
- Ensure safeguarding concerns are identified, recorded, escalated and acted upon in accordance with Pete’s Dragons’ Safeguarding Policy and relevant statutory guidance.
- Work collaboratively with other safeguarding leads and senior managers where complex or significant concerns arise.
- Promote confident and consistent safeguarding practice throughout the SBS team.
- Ensure staff understand the distinction between safeguarding, suicide risk, clinical concern and other forms of beneficiary risk and follow the appropriate organisational pathway.
Beneficiary Casework
To remain connected to frontline practice, the SBS Manager will:
- Maintain a small caseload of approximately 5–10 beneficiaries.
- Provide high-quality suicide bereavement support in accordance with Pete’s Dragons’ practice model, policies and standards.
- Maintain timely, accurate and appropriate case records.
- Model excellent professional boundaries, beneficiary communication and case management.
- Participate in appropriate clinical supervision for their own beneficiary work.
- Ensure management responsibilities remain the priority of the role and that their personal caseload does not compromise their availability to manage the service or support the SBS team.
People Management and HR
The SBS Manager will be responsible for all routine HR management relating to their direct reports, including:
- Recruitment and selection of Suicide Bereavement Specialists.
- Induction and probation.
- Regular management supervision.
- Annual appraisal and performance review.
- Identifying individual and team development needs.
- Supporting professional development and CPD.
- Attendance and absence management.
- Managing annual leave and ensuring adequate service capacity.
- Addressing performance, capability, conduct or behavioural concerns promptly and appropriately.
- Supporting staff wellbeing and identifying when additional support may be required.
- Working with the Beneficiary Services Manager and other appropriate colleagues on formal HR matters where necessary.
- Maintaining appropriate and confidential management records.
Training and Development
The SBS Manager will:
- Identify individual and collective training and development needs across the SBS team.
- Ensure mandatory training remains current.
- Support SBSs to develop their knowledge, confidence and professional practice.
- Use case audits, recorded-session reviews, supervision, beneficiary feedback and other quality measures to identify areas for development.
- Contribute to the development and delivery of internal practice training and workshops.
- Support newly appointed SBSs through induction and their transition into independent practice.
Policy, Procedure and Service Development
The SBS Manager will:
- Ensure organisational policies, procedures and agreed ways of working are consistently implemented within the SBS team.
- Communicate changes in policy or practice clearly and ensure staff understand what is expected of them.
- Monitor compliance and address inconsistent practice.
- Contribute frontline operational knowledge to the review and development of policies, procedures, pathways and practice standards.
- Support the Beneficiary Services Manager in implementing service developments and organisational change.
- Identify opportunities to improve beneficiary experience, efficiency, quality and consistency.
Monitoring and Reporting
The SBS Manager will maintain an accurate operational picture of the SBS service, including:
- Referral volumes.
- Referral processing and allocation.
- Waiting times.
- Individual and team caseloads.
- Team capacity.
- Beneficiary engagement.
- Case progression and closures.
- Safeguarding and risk themes.
- Quality assurance findings.
- Staff performance and development.
- Emerging operational risks or pressures.
The postholder will provide appropriate information and reporting to the Beneficiary Services Manager and ensure significant concerns are escalated promptly rather than waiting for routine reporting arrangements.
General Responsibilities
The postholder will:
- Work across Pete’s Dragons Devon locations as required.
- Represent Pete’s Dragons professionally with beneficiaries, colleagues, partners and external agencies.
- Maintain appropriate confidentiality and comply with data protection requirements.
- Work within Pete’s Dragons’ policies, procedures, values and professional standards.
- Attend relevant internal and external meetings.
- Maintain appropriate professional boundaries at all times.
- Undertake relevant training and continuing professional development.
- Work flexibly where reasonably required by the needs of the service.
- Participate in a limited out-of-hours telephone support arrangement for SBS staff undertaking authorised out-of-hours work.
- Undertake other reasonable duties consistent with the seniority and purpose of the role.
Person Specification
Essential
Experience
The successful candidate will have:
- Significant experience of managing and leading staff.
- Experience of managing a team delivering services to people with complex emotional or mental health needs.
- Relevant experience within mental health, bereavement, psychological support, social care or a closely related field.
- Experience of managing staff performance, development, wellbeing and HR matters.
- Experience of quality assuring professional or support-based practice.
- Experience of managing risk and making sound professional decisions in complex situations.
- Experience of working with confidential and sensitive information.
- Experience of balancing competing demands and managing a busy operational service.
Knowledge and Skills
The successful candidate will demonstrate:
- Strong leadership and people-management skills.
- A sound understanding of mental health, emotional distress, grief and vulnerability.
- The ability to assess information and make proportionate decisions regarding risk, urgency and service response.
- Strong safeguarding awareness and a willingness to undertake DSO training where not already qualified.
- The ability to challenge poor or unsafe practice appropriately and constructively.
- The ability to provide clear feedback and support staff development.
- Excellent organisational and workload-management skills.
- The ability to monitor service capacity and allocate work fairly and effectively.
- Strong written and verbal communication skills.
- Confidence in managing difficult conversations.
- Good professional judgement and the ability to know when matters should be escalated.
- Strong IT skills and the ability to use electronic case-management systems effectively.
- The ability to analyse service information and identify trends, risks and areas requiring improvement.
Personal Approach
The successful candidate will:
- Combine compassion with professional accountability.
- Be calm and confident when managing complex or emotionally demanding situations.
- Be approachable without losing appropriate managerial boundaries.
- Be willing to make and stand behind difficult decisions.
- Be curious about practice and committed to continual learning and improvement.
- Understand the importance of reflective practice when working with suicide bereavement.
- Be comfortable working within a service where risk, grief, trauma and emotional distress are part of everyday practice.
- Demonstrate integrity, discretion and sound judgement.
- Share Pete’s Dragons’ commitment to providing timely, appropriate and professional support following suicide bereavement.
Practical Requirements
- Full UK driving licence.
- Access to a vehicle for work purposes.
- Ability and willingness to travel regularly between Pete’s Dragons locations and elsewhere across Devon.
- Ability to work flexibly according to service requirements.
- Ability to participate in limited out-of-hours telephone support for SBS staff.
Desirable
- Previous experience of suicide bereavement or postvention services.
- Previous experience of managing a geographically dispersed team.
- Safeguarding/DSO training.
- Experience of conducting case or practice audits.
- Experience of reviewing recorded professional practice sessions.
- Experience of delivering supervision, reflective practice or professional development sessions.
- Experience of recruitment within health, mental health, social care, bereavement or similar services.
- Knowledge of trauma-informed and person-centred approaches.
Scope and Accountability
This is a significant operational management role with responsibility for both people and practice.
The SBS Manager is accountable for ensuring that the SBS team is appropriately managed, beneficiaries are allocated safely and promptly, the quality of support is actively monitored, concerns are addressed rather than allowed to drift, and the Beneficiary Services Manager has an accurate understanding of the performance, capacity and risks within the service.
The postholder is expected to exercise professional judgement and autonomy within their delegated responsibilities while recognising when an issue requires escalation or strategic decision-making by the Beneficiary Services Manager.
Organisation
Posted on: 10 September 2026
Closing date: 02 October 2026 at 10:28
Job ref: SBSManager
Tags: Policy, Operations, Bereavement Support, Mental Health, Office Management, Recruitment, Safeguarding
The client requests no contact from agencies or media sales.
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Look Ahead Care Support and Housing
Islington (On-site)
Up to £37669 per annum + Annual Leave, pension
Full-time
Job description
We're looking for a compassionate and resilient Service Manager to join our Domestic Abuse service located in Kent. No experience or personal care required, just the right values.
£37,669.00 per annum, working 40 hours per week.
2 year fixed term contract.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Look Ahead IDVA Managers provide a high-quality safe service to those at highest risk of domestic abuse.
The post holder will be responsible for leading a team that keeps the safety of victims of domestic abuse at the core of all processes. You will have overall responsibility for all clients accessing the service. The post holder will have good knowledge of the criminal justice system and an understanding of Marac protocols.
The manager will also raise awareness of male domestic abuse.
What you'll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
- Ensuring all recording is completed including outcomes and closures in a timely manner.
- Developing multi agency partnerships with statutory and non-statutory partners in the sector.
- Carrying out regular supervisions with the team.
- Carrying out regular Casework Management with all staff.
- Completion of monthly case file audit.
- Oversight and management of IDVA caseloads in accordance with Safelives guidance.
- Managing and signing off the recording of safeguarding incidents.
- Oversight and sign off of client Safety and Support Plans and Dash Risk Assessments.
- Managing Commissioner expectations for the service.
- Developing productive relationships with partner organisations to improve service outcomes.
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues.
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times.
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
What you'll bring:
Essential:
- IDVA qualification essential
- Have an excellent understanding of domestic abuse and working with male victims and the legal and civil remedies available to victims and survivors.
- Experience of managing a team dealing with frontline high risk domestic abuse clients essential.
About us:
- We focus on Excellence and innovation.
- We are Caring and Compassionate.
- We are Inclusive and Trusted.
- We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Posted on: 07 September 2026
Closing date: 05 October 2026 at 13:51
Job ref: REQ007128
Tags: Social / Support Work
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Public Sector
Job description
Supported Housing Services Manager
Location: Luton, Bedfordshire
Salary: £40,000 - £42,000
Permanent | Full-time
We are working with a well-established not-for-profit housing association to recruit a Hostel Services Manager to lead the effective delivery and development of its supported accommodation services across Luton.
This is a key management position with responsibility for ensuring customers receive safe, secure and high-quality accommodation alongside effective, person-centred support.
The Opportunity
This is an excellent opportunity for an experienced Hostel Services Manager, Supported Housing Manager or Housing Services Manager to take ownership of a key service, lead a dedicated team and help shape the future delivery of supported accommodation.If you are looking for a role where you can make a genuine difference to customers while driving operational performance and service improvement, we would be keen to hear from you.
The Role
As Supported Housing Services Manager, you will:
- Lead, manage and develop a team of Team Leaders, Coordinators and Support Coaches.
- Have overall oversight of the safe, secure and effective management of supported accommodation.
- Promote a trauma-informed and psychologically informed approach across the service.
- Set clear objectives and performance measures, driving accountability and continuous improvement.
- Monitor key performance indicators including voids, rent collection, arrears, customer satisfaction and tenancy sustainment.
- Ensure safeguarding concerns, complaints and operational risks are managed effectively.
- Maintain high standards of housing management, support delivery, record keeping and internal auditing.
- Work closely with Finance, Property and Housing teams to ensure effective management of income, repairs, compliance and voids.
- Build strong relationships with local authorities, community organisations, partner agencies and external stakeholders.
- Identify opportunities for grants, tenders and service development, supporting bids and submissions where appropriate.
- Ensure services comply with relevant legislation, regulation, policies and best practice.
- Take accountability for service budgets, income management and financial performance.
- Produce regular performance reports, identifying areas for improvement and taking appropriate action.
- Contribute to the wider Homes with Support strategy and organisational objectives.
About You
We are looking for an experienced housing or supported housing professional with:
- Experience managing supported housing, hostel or similar services.
- Proven experience of leading, motivating and developing teams.
- Strong knowledge of housing management, tenancy sustainment and safeguarding.
- Experience managing budgets, KPIs, performance and operational risk.
- A good understanding of relevant housing legislation, regulation and best practice.
- Experience working with local authorities and external support agencies.
- Excellent written and verbal communication skills.
- A proactive, organised and solutions-focused approach.
- Resilience and the ability to manage complex and challenging situations.
- A genuine commitment to delivering excellent customer service and positive outcomes.
Apply
If you're an ambitious housing profesisonal looking to make a lasting impact within a values-driven housing association, we'd love to hear from you.
For a confidential discussion and further information, please contact [email protected]
Posted on: 02 September 2026
Closing date: 02 October 2026 at 06:04
Job ref: JD006
Tags: Administration, Housing, Care Management
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Job description
12-month fixed-term contract | Full-time
Salary: £58,560 – £71,480 per annum
Hours: 35 per week
Location: Home-based with regular national travel
Job reference number: 1766
Help shape the future of Cranstoun’s services
Cranstoun is a social justice and harm reduction charity supporting and empowering people to live healthier and safer lives. Each year, we support more than 45,000 people through services including substance use, criminal justice, domestic abuse, housing and services for children and young people.
Following a successful five-year strategy and significant growth, we remain ambitious about the difference we can make. As we enter our next phase, we are investing in the leadership and operational capability needed to support our continued development. We are now recruiting an Assistant Directors of Services to join our senior management team.
This is a significant senior leadership role offering the opportunity to lead substantial service portfolios while helping shape how Cranstoun’s services are led and delivered across the organisation.
The role
Reporting to the Director of Operations, you will lead a substantial portfolio of complex commissioned services and senior operational managers.
You will lead nine services with nine direct reports, spanning criminal justice and housing/homelessness provision. You will have clear accountability for ensuring services are safe, effective and well-led, with strong contractual performance, financial sustainability and positive outcomes for the people and communities we support.
You will provide operational grip and evidence-based assurance, strengthen safeguarding and management accountability, build effective relationships with commissioners and partners, and ensure risks and underperformance are identified, escalated and addressed early.
You will also work collectively with fellow senior operational leaders to embed a One Cranstoun approach, strengthening common standards, sharing learning, developing leadership capability and improving quality and resilience across our services.
What you will be accountable for
As an Assistant Director, you will take senior operational accountability for:
- Safe, effective and well-led services – ensuring strong safeguarding, quality, operational risk management and service user outcomes.
- Contractual performance – ensuring services deliver against contractual requirements and KPIs, with strong commissioner relationships and timely action to address underperformance.
- Financial sustainability – maintaining strong financial oversight, effective workforce management and oversight of the sustainability of individual contracts.
- Evidence-based assurance – using reliable performance, quality, workforce and financial information to identify risks and drive improvement.
- Collective organisational leadership – working beyond individual portfolio boundaries to build consistent standards, stronger leadership and shared ways of working across Cranstoun.
You will lead and develop senior operational managers, set clear expectations and create a culture in which support and accountability operate together.
You will also lead and contribute to service mobilisation, transformation, workforce planning and continuous improvement.
Who we are looking for
We are looking for established senior operational leaders with substantial experience leading complex commissioned services and geographically dispersed teams.
You will bring a strong track record of:
- leading safe, high-quality services for people with complex needs;
- safeguarding, quality and operational risk management;
- contract and performance management;
- managing significant service budgets and improving financial performance;
- building effective relationships with commissioners, regulators and strategic partners;
- leading service improvement, mobilisation and organisational change;
- developing senior operational managers and addressing underperformance; and
- using performance, quality, workforce and financial information to provide assurance and drive improvement.
You will need to combine strategic leadership with operational pragmatism, understanding the detail when necessary while maintaining oversight of performance, risk, quality and sustainability across a complex portfolio.
Above all, we are looking for collaborative, credible and values-led leaders who can support and challenge in equal measure, build leadership capability and bring people together around common standards and organisational priorities.
Specialist experience
For this role, you will need significant leadership experience across both Criminal Justice and Housing/Homelessness services, including housing or accommodation-based provision.
You will understand the complexity of working across criminal justice, housing, local government and other statutory systems and be experienced in building effective relationships with commissioners and partners while maintaining strong operational and contractual oversight.
This is a 12-month fixed-term appointment at an important stage in Cranstoun’s transformation, offering the opportunity to lead a significant portfolio, strengthen operational performance and help shape the future development of our operating model.
Be part of Cranstoun’s next chapter
Our successful five-year strategy has seen Cranstoun grow considerably, extending our reach and the range of services we provide. We remain ambitious and innovative, committed to developing services that respond to the changing needs of people and communities.
As we look to the future, we are investing in the leadership, operational capability and organisational infrastructure needed to support our continued development, strengthening operational governance, consistency and assurance across our services.
This role offers the opportunity to do more than manage established portfolios. You will help shape the future of our services and build an Operations Directorate characterised by high standards, clear accountability, collaboration and continuous improvement.
Find out more
Please refer to the accompanying recruitment pack for the full Job Description, Person Specification and details of the application process.
Please note: All posts are subject to an Enhanced DBS check.
How to Apply:
For more details and to apply, please visit our website via the apply button. Please quote the appropriate Job Ref in all correspondence.
Applicants must be able to provide satisfactory evidence of their right to work in the UK at the application stage.
Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
Closing date: Sunday 20 September 2026.
We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.
Registered Charity No: 1061582
Organisation
Refreshed on: 09 September 2026
Closing date: 20 September 2026 at 23:30
Job ref: 1766
Tags: Advice / Information, Counselling, Housing, Crime, Homelessness, Justice, Social / Support Work
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Exmouth, Devon (On-site)
£34,125 per year
Full-time
Contract (Until March 2029, with potential for extension)
Job description
Lead the next chapter of homelessness and support services in Exmouth.
Join Open Door Exmouth as we expand our services, launch a new Support Hub and strengthen pathways from crisis to stability and hope.
Open Door Exmouth has supported local people for over 30 years. What began as a homeless drop-in has grown into a multi-service charity delivering practical support, trusted relationships and opportunities for people to move forward with dignity and hope. Today, our services include a Community Café, Support Service, Parent Hub, Youth Service, Community Craft Room and Men's Shed. Rooted in Christian values, we are committed to creating safe, welcoming and non-judgemental spaces where people can access support and belonging.
We are seeking an exceptional Homelessness Support Services Manager to lead and develop our growing homelessness and support services. This is a new senior leadership role created through the Ending Homelessness in Communities Fund (EHCF), which will expand our support offer and establish a new five-day Support Hub.
Reporting directly to the CEO, you will provide strategic and operational leadership across our homelessness and support services. You will lead a dedicated team, oversee safeguarding and quality assurance, strengthen tenancy sustainment and homelessness prevention work, develop partnerships across housing, health and the voluntary sector, and ensure services deliver meaningful outcomes for people facing homelessness, crisis and multiple disadvantage.
This role offers a rare opportunity to help shape the future of homelessness support in Exmouth, influence local partnership working, and lead a service that combines compassion, practical support and long-term impact.
If you are a compassionate, values-led leader with experience of homelessness, housing, community support, social care or a related field, we'd love to hear from you.
Organisation
Open Door Exmouth
View profile
Registered Charity
11 - 20
Registered Charity
11 - 20
Open Door creates safe, welcoming spaces and practical support so people in Exmouth can connect, build confidence and find hope.
Posted on: 20 August 2026
Closing date: 16 September 2026 at 00:00
Tags: Advice / Information, Christian, Communications, Project Management, Volunteering Management, Housing, Operations, CRM, Engagement / Outreach, Health and Safety, Homelessness, Mental Health, Monitoring and Evaluation, Partnerships, Risk Management, Safeguarding, Substance Misuse, Wellbeing, Governance / Management, Social / Support Work
The client requests no contact from agencies or media sales.
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Central London, England (Hybrid)
£45000 - £50000 per annum, Benefits: Mostly remote working, flexible working, wellbeing days, birthday leave, Employee Assistance Programmes
Permanent
Job description
Do you want to play a key role in strengthening operational effectiveness within a respected international organisation?
We are recruiting an experienced Operations & Business Services Manager to provide strategic oversight across operational services, contracts, partnerships, governance and business support functions.
This is a varied and influential role that sits at the heart of the organisation, supporting strategic decision-making and ensuring robust systems, processes and controls are in place to support organisational objectives and strengthen organisational resilience.
Working closely with senior leaders, global teams and external partners, you will drive continuous improvement, support effective decision-making and help ensure operational services continue to meet the needs of staff and stakeholders in a rapidly changing environment.
The successful candidate will act as a trusted advisor to senior leadership, leading on key operational priorities whilst identifying opportunities to strengthen organisational effectiveness, mitigate risk and improve ways of working across the organisation.
Key responsibilities
Strategic Operations and Organisational Effectiveness
We're looking for an experienced operational leader who can bring both strategic thinking and hands-on delivery experience.
You will ideally bring:
This is an opportunity to join a purpose-led organisation and play a key role in shaping how operational services are delivered. The role offers the opportunity to influence organisational effectiveness, support strategic decision-making and lead meaningful improvements that strengthen services for colleagues, partners and stakeholders.
Please apply today with your tailored CV if you feel that you meet the key requirements of this role. If your CV reflects this experience, then a member of the TPP Recruitment team will be in touch to share further details. We will otherwise let you know if you are not short-listed within 3 working days, but due to the volume of applications we receive, we unfortunately can't provide tailored feedback on each application.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
We are recruiting an experienced Operations & Business Services Manager to provide strategic oversight across operational services, contracts, partnerships, governance and business support functions.
This is a varied and influential role that sits at the heart of the organisation, supporting strategic decision-making and ensuring robust systems, processes and controls are in place to support organisational objectives and strengthen organisational resilience.
Working closely with senior leaders, global teams and external partners, you will drive continuous improvement, support effective decision-making and help ensure operational services continue to meet the needs of staff and stakeholders in a rapidly changing environment.
The successful candidate will act as a trusted advisor to senior leadership, leading on key operational priorities whilst identifying opportunities to strengthen organisational effectiveness, mitigate risk and improve ways of working across the organisation.
Key responsibilities
Strategic Operations and Organisational Effectiveness
- Lead the development and continuous improvement of operational systems, policies, processes and tools.
- Identify opportunities to improve efficiency, strengthen controls and enhance organisational effectiveness.
- Support organisational planning, budget management and performance monitoring.
- Use operational insights, business intelligence and performance data to support decision-making.
- Contribute to the development and implementation of strategic organisational priorities.
- Lead on organisational contract management and oversight.
- Support donor, partner and supplier contracting processes.
- Manage partnership due diligence requirements and ensure compliance with organisational policies.
- Develop and maintain effective supplier relationships and oversee service performance.
- Support procurement activity, contract renewals and supplier reviews.
- Support the development, implementation and review of organisational policies and procedures.
- Maintain operational risk registers and support effective risk management processes.
- Ensure compliance with organisational, legal and regulatory requirements.
- Oversee insurance renewals, claims administration and broker relationships.
- Support business continuity planning and organisational resilience initiatives.
- Ensure organisational records, documentation and knowledge management systems remain accurate and up to date.
- Oversee key business support services and operational systems.
- Manage and support a small team, including oversight of the organisation's IT provision.
- Ensure systems, software and operational services remain fit for purpose and support organisational needs.
- Work collaboratively across teams to improve processes, service delivery and user experience.
- Support the implementation of operational improvements and organisational change initiatives.
- Lead, motivate and develop a small team.
- Build strong relationships with internal and external stakeholders.
- Work closely with teams, partners and senior leaders across the organisation's global network.
- Promote a culture of collaboration, continuous improvement and accountability.
We're looking for an experienced operational leader who can bring both strategic thinking and hands-on delivery experience.
You will ideally bring:
- Significant experience within operations, business services, corporate services or organisational development.
- Strong contract management and stakeholder management experience.
- Experience managing partnerships, suppliers and procurement processes.
- Knowledge of governance, compliance, policy development and risk management.
- Experience driving process improvement and organisational change.
- Experience managing and developing staff.
- Strong analytical, planning and organisational skills.
- The ability to build credibility and influence at senior stakeholder level.
- Experience within the charity, NGO, international development or wider not-for-profit sector would be advantageous.
This is an opportunity to join a purpose-led organisation and play a key role in shaping how operational services are delivered. The role offers the opportunity to influence organisational effectiveness, support strategic decision-making and lead meaningful improvements that strengthen services for colleagues, partners and stakeholders.
Please apply today with your tailored CV if you feel that you meet the key requirements of this role. If your CV reflects this experience, then a member of the TPP Recruitment team will be in touch to share further details. We will otherwise let you know if you are not short-listed within 3 working days, but due to the volume of applications we receive, we unfortunately can't provide tailored feedback on each application.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Organisation
Posted on: 18 August 2026
Closing date: 16 September 2026 at 23:59
Job ref: J82770-1GH
Tags: Governance / Management
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London, Greater London (On-site)
Bow, Greater London
£38,144 - £41,280 per year, pro rata if 28 hours
Full-time or part-time (The role is available as 35 or 28 hours per week)
Permanent
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Delivered across the three richly diverse London boroughs of Hackney, Tower Hamlets and Newham our Community Engagement programmecurrently includes:
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Exercise classes to help maintain and develop fitness, strength and mobility to prevent falls and promote wellbeing (e.g through the provision of chair-based yoga and walking groups) in our centres and at outreach settings.
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Social activities and events giving older people the opportunity to meet and connect in our centres and in outreach settings.
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Health talks and learning events providing older people with the information ad knowledge they need to remain healthy and independent.
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Lunch clubs providing healthy, warm and affordable meals as well as social connection.
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Digital inclusion supporting older people using digital devices and getting online.
We are able to demonstrate meaningful impact with 97% of people who use our services telling us that they feel better connected to their community and 96% stating that they are maintaining a good level of physical independence as a result of the programmes we deliver.
Organisation
Posted on: 03 September 2026
Closing date: 21 September 2026 at 23:30
Tags: Administration, Advice / Information, Customer Service, Customer support, Delivery, Dementia, Engagement / Outreach, Facilities, Information Management, Community Fundraising, Direct / Supporters, Events / Activities
The client requests no contact from agencies or media sales.
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E1, London (On-site)
£44,000 - £45,000 per year
Part-time
Permanent
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Spitalfields Crypt Trust (SCT) is an East London charity supporting people affected by homelessness and addiction to rebuild their lives. We are looking for an experienced and inspiring Recovery Community & Therapeutic Service Manager to lead the development, delivery and continuous improvement of our Recovery Community and Therapeutic Service.
This is a part-time role working 28 hours per week and is fully onsite at our Shoreditch hub. There is some flexibility around how the hours are worked across the week, although ideally Friday will be included as a working day.
This is a key leadership role bringing together therapeutic support, aftercare, peer-led activity, volunteering, training and community engagement to create an integrated recovery journey. You will ensure that people accessing SCT's services have opportunities to strengthen their recovery capital, build supportive networks and progress towards greater independence and wellbeing.
Working closely with our Director of Services and colleagues across SCT, you will:
- Lead the ongoing development of SCT's Recovery Community and therapeutic offer.
- Oversee recovery-focused programmes, therapeutic interventions, aftercare and peer-led activities.
- Create meaningful opportunities for people with lived experience to shape services, volunteer, mentor and support others.
- Lead and develop staff, volunteers, peer mentors and facilitators, fostering a positive and inclusive culture.
- Build strong partnerships with commissioners, funders, treatment providers, housing and mental health services and other community organisations.
- Oversee service quality, budgets, monitoring and evaluation, ensuring services are safe, effective and demonstrate positive outcomes.
- Develop pathways into volunteering, employment, education and wider community engagement.
About you
We are looking for someone with significant experience of leading services within recovery, social care, community development, housing, health or a related field. You will have a strong understanding of addiction recovery and the challenges experienced by people affected by homelessness and multiple disadvantage.
You will be a confident and collaborative leader with experience of managing people, developing programmes, building partnerships and delivering measurable outcomes. You'll also bring strong organisational and communication skills, sound judgement and a genuine commitment to person-centred, trauma-informed and recovery-focused practice.
Above all, we're looking for someone who can inspire others, develop strong services and help create an environment in which people in recovery are active participants in their own community.
Location: SCT's Shoreditch hub, London E1
Hours: 28 hours per week, onsite, ideally including Friday as a working day
Please see the attached Job Description for full details of the role, responsibilities and criteria.
Organisation
Spitalfields Crypt Trust
View profile
Registered Charity
51 - 100
Registered Charity
51 - 100
Rebuilding lives affected by homelessness, addictions, unemployment, mental illness, and the criminal justice system.
Posted on: 25 August 2026
Closing date: 24 September 2026 at 14:19
Job ref: SCT TSM
Tags: Housing, Homelessness, Programme Management
The client requests no contact from agencies or media sales.
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Remote
£22,857– £24,286 per annum (£32,000 - 34,000 FTE)
Part-time (25 hours per week)
Permanent
Job description
Job Title: Independent Services Manager
Contract: Permanent
Hours: 25 hours per week
Salary: £22,857– £24,286 per annum (£32,000 - 34,000 FTE)
Location: Home based
About Coram
Coram is committed to improving the lives of the UK’s most vulnerable children and young people.
We support children and young people from birth to independence, creating a change that lasts a lifetime.
Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.
About Coram Voice
Coram Voice is part of the Coram Group of charities. We are a leading children’s rights organisation. We champion the rights of children. We get young voices heard in decisions that matter to them and work to improve the lives of children in care, care leavers and others who depend upon the help of the state
We support children and young people from birth to independence, creating a change that lasts a lifetime.
About the Independent Service Manager role
We are looking for an experienced professional to manage our England wide service for complaints under the Children Act (1989) and Independent Person service for Secure Accommodation Reviews for children placed in secure children’s home under section 25 of the Children Act (1989).
The role will be responsible for the delivery of this national service managing a group of committed and dedicated associate Independent Persons, as well as managing the relationships with our commissioning authorities.You will have the credibility to work at a management level, and the skills and experience in the sector to support and manage people, relationships with commissioners whilst maintaining high standards of professional practice.
We want a leader who will build and develop our team of associate Independent Persons who act as Investigating Officers, Independent Persons, Stage 3 Panel chairs and panel members for Children Act (1989) complaints against local authorities, and Independent Persons for Secure Accommodation Reviews.
The post holder will be responsible for ensuring excellent service delivery that meets internal and external performance measures.They will hold responsibility for quality assuring work undertaken via contact with Independent Persons and scrutiny of investigation reports.
We are seeking candidates who are committed to our objectives for children and young people and equally committed to the organisation and the development of our services.
This post will be home based (with access to our attractive Central London offices for those who wish to do so).
The post holder may on occasion be asked to travel within England as part of contract management or to attend staff and management events in London.
To apply for this role, please click on the 'apply now' button below to complete the application.
Closing Date: 21st September 2026
Interview Date: 29th September 2026
Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.
If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
2026 Coram Voice - Registered charity no: 1046207
Organisation
Coram Voice
View profile
Registered Charity
51 - 100
Registered Charity
51 - 100
We are a leading children’s rights organisation. We champion the rights of children and get young voices heard in decisions that matter to them.
Posted on: 25 August 2026
Closing date: 21 September 2026 at 09:00
Tags: Administration, Youth / Children
The client requests no contact from agencies or media sales.
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Tunbridge Wells, Kent (On-site)
£40,000 - £45,000 per year
Full-time
Permanent
Job description
Role/Job Title: Accommodation and Community Services Lead – Care Services (Kent)
Location: Cornford Lane, Pembury, TN2 4QU [hybrid working with regular travel across our services. A visible leadership presence within services is an important part of this role]
Mileage expenses will be paid for travel to locations away from your main workplace, in accordance with the organisation's mileage policy.
Hours: 37 hours per week (Monday – Friday)
Salary: £40,000 - £45,000 per annum (dependent on experience)
Closing date for applications: Tuesday 29th September 2026
Please note that we may close this vacancy before the advertised closing date should we receive sufficient suitable applications. We encourage you to submit your application at the earliest opportunity.
Equal Opportunity/Accessibility and Accommodations Statement:
As a Disability Confident employer, Aspens Charities is committed to fostering an inclusive and supportive environment for individuals with disabilities. We actively promote the recruitment, retention, and career development of people with disabilities, recognising the invaluable contributions they make to our organisation. We are dedicated to ensuring an accessible recruitment process for all candidates. If you require any accommodations during the application or interview process, please don’t hesitate to reach out.
Aspens’ mission is to provide high-quality care and support to individuals on the autism spectrum and with learning disabilities; meeting their needs and aspirations and empowering them to learn and grow through an integrated network of services across the South-East.
Lead high-quality services. Develop great managers. Make a lasting difference.
Aspens is entering an exciting new chapter. Following a recent organisational restructure, we've strengthened the way we deliver care, creating an even more effective, responsive and sustainable model of support for the people we support.
As part of this transformation, we've created new opportunities to join our leadership team - roles that didn't previously exist. We're looking for an experienced social care leader to join Aspens as our Accommodation & Community Services Lead - Kent, providing operational leadership across a portfolio of residential, supported living and outreach services.
Reporting to the Head of Kent, you'll provide leadership and support to our Service Managers, driving service quality, safeguarding, performance, compliance and continuous improvement across the area.
There is also the opportunity within the role to support the strategic development of service provision across Kent
This is a senior operational role for someone who is ready to take the next step from a Registered Manager, Home Manager, Deputy Manager, Operations Manager or similar multi-service leadership position.
This is an opportunity to make a real impact - shaping the future of our services, inspiring high-performing teams, and ensuring every person we support receives exceptional care, regardless of where they live or who is supporting them.
If you're ready to shape the future of social care and be part of an ambitious organisation dedicated to improving lives, we'd love to hear from you. Join us and help lead the next stage of the Aspens journey.
About the Role:
Reporting to the Head of Kent, you'll provide leadership and oversight across a portfolio of community services, ensuring they are safe, high quality, financially sustainable and fully compliant with regulatory requirements.
Working closely with Service Managers, you'll drive continuous improvement, champion Positive Behaviour Support (PBS), lead on safeguarding and quality assurance, and help shape the future development of services across the region.
What You'll Be Doing:
- Lead and support Service Managers across residential, supported living and outreach services.
- Drive operational excellence, ensuring services consistently deliver outstanding outcomes.
- Promote person-centred, strengths-based and neuro-affirming practice.
- Lead on safeguarding, risk management and quality assurance.
- Support services through CQC inspections and continuous improvement initiatives.
- Monitor performance, budgets and service quality across multiple locations.
- Build positive relationships with commissioners, regulators and external stakeholders.
- Contribute to service development, sustainability and future growth opportunities.
- Foster a positive, inclusive culture where colleagues feel empowered to succeed.
About You:
You'll be an experienced leader within adult social care who enjoys supporting others to thrive and is passionate about delivering exceptional services.
You'll bring:
- A Level 5 Leadership & Management qualification in Health & Social Care (or equivalent experience).
- Significant experience managing regulated community services.
- Experience leading managers across multiple locations.
- Strong knowledge of CQC standards, safeguarding and relevant legislation.
- Experience managing budgets and service performance.
- Excellent leadership, communication and decision-making skills.
- A passion for person-centred, rights-based support and continuous improvement.
- An understanding of autism, learning disabilities, mental health and Positive Behaviour Support.
What We Offer:
· Comprehensive paid training and excellent career progression opportunities, including recognised qualifications in health and social care
· Paid DBS check
· Flexible work arrangements, with the option to take on additional bank shifts
· Nest Pension and Death in Service benefit
· Access to a dedicated Employee Assistance Programme and Mental Health First Aiders
· Blue Light Card discounts
· 20% discount at Aspens High Street Stores for all staff
· Discounted staff menu available at the Bluebell Café (Pembury)
· Refer a Friend scheme - earn up to £250 for every successful referral
· Employee recognition programmes, including ‘Employee of the Month’
Apply now and one of our team members will reach out to discuss the role further.
If shortlisted, we will contact you directly to schedule an interview. We strive to respond to all applicants; however, if you have not received a response within a reasonable timeframe, please feel free to contact us for a status update or feedback (where available). After the interview, you will be notified of the outcome. If successful, you’ll receive a formal offer in writing. Upon acceptance, we’ll guide you through the onboarding process, providing you with all the details you need
Please note, any offer of employment will be subject to Disclosure and Barring checks (which we will arrange on your behalf if you don’t already have one) and satisfactory employment references.
Organisation
Aspens Charities
View profile
Registered Charity
501 - 1000
Registered Charity
501 - 1000
Our mission is to provide high quality care and support to individuals on the autism spectrum and with learning disabilities; meeting their needs and
Posted on: 08 September 2026
Closing date: 29 September 2026 at 16:35
Tags: Operations, Autism, Learning Disability
The client requests no contact from agencies or media sales.
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Ipswich, Suffolk (On-site)
£38,870.89 per annum
Full-time
Permanent
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Registered Manager (Support & Care Coordinator), L’Arche Ipswich
ABOUT THE ROLE
Hours of work: 37.5 hours per week
Salary: £38,870.89 per annum
Place of work: L'Arche Ipswich
Reports to: Community Leader/Director, L’Arche Ipswich
Contract type: Permanent, full-time
Closing date: Monday, 12th October, at 9 am
Discover what makes L’Arche a rewarding place to work – explore our employee benefits here.
Main purpose of the role
We are looking for a passionate, caring and proactive Registered Manager who will be responsible for the day-to-day management of a high-quality, person-centred care and support service for adults with learning disabilities.
The right candidate will lead a supportive team of two House Leaders, working across two locations, and will support the Community Leader in enabling the Community to grow and flourish while ensuring our care and support is not only consistent with CQC requirements but also with the values of L’Arche.
ESSENTIAL CRITERIA:
- At least a level 3 Health and Safety care qualification.
- Capability to complete a level 5 qualification in leadership/management in Social Care.
- Knowledge and experience in social care or supported living is a key requirement for this role, but we’re also looking for someone with a commitment to our values and the ability to inspire others.
- Demonstrable experience of a minimum of 2 years of management experience in social care, including supervisory experience in health and social care.
- Experience of managing or being involved with CQC inspections in a social care environment.
- Knowledge of current care and support legislation and good practice, including adult protection and capacity issues.
- Experience in leading and working with teams to provide high-quality support and care to people with learning disabilities.
- Ability to manage the performance and development of others: to be able to assess, give feedback, manage conflict and make evaluative judgements about the performance of staff and volunteers.
You may have held these job titles in the past: Support & Care Coordinator, Registered Manager, Service Manager, Deputy Registered Manager, Deputy Care Manager, Assistant Service Manager, Senior Service Manager, Head of Care, Senior Operations Lead, Learning Disability Services Manager, Head of Mission and Community Life, Health & Social Care Manager, Local Authority Commissioning Lead.
You can find more details about L'Arche Ipswich here.
A full job description and person specification can be found in the Recruitment Pack.
To apply, please submit your CV and answer the questions from our online application form.
The closing date for applications is Monday, 12th October, at 9 am.
Interviews will be conducted via Microsoft Teams on 21 October.
However, we encourage you not to wait until the closing date to submit your application, as we may begin interviewing strong candidates before then.
We also reserve the right to close the advert early if we receive enough suitable applications.
Please also read our privacy notice for job applicants.
Organisation
L'Arche
View profile
Registered Charity
501 - 1000
Registered Charity
501 - 1000
Our inclusive communities challenge people to think differently about disability
Posted on: 10 September 2026
Closing date: 10 October 2026 at 23:30
Tags: Care Management, Health and Safety, Social / Support Work
The client requests no contact from agencies or media sales.
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Job description
Are you looking for an opportunity to broaden your leadership experience and help shape homelessness services across Oxfordshire and Reading?
This opportunity is offered as 12 month fixed term contract until 16/11/2027 (Maternity cover).
We are looking for a dynamic and values-driven Senior Service Manager to join our West London and West England Directorate. This is an exciting opportunity to lead a diverse portfolio of homelessness services spanning outreach, prevention, housing first and housing-led support and recovery-focused provision across Oxfordshire and Reading.
Working closely with the Regional Head, you will play a central role in the leadership of services across the region. You will provide strategic and operational oversight, support the development of managers and teams, strengthen relationships with commissioners and partners, and help identify opportunities to further expand and improve our services. You will act as a key member of the regional leadership team, supporting the delivery of directorate objectives and providing leadership across the region's homelessness response.
In this role you will:
- Provide leadership across a portfolio of services, ensuring high-quality, safe and effective delivery.
- Support, coach and develop managers and teams to achieve excellent outcomes for clients.
- Work alongside the Regional Head to drive service development, innovation and continuous improvement.
- Build and maintain strong relationships with commissioners, local authorities, housing providers and wider partners.
- Lead on contract performance, quality assurance, compliance and financial oversight.
- Contribute to new business opportunities, service growth and tender development.
- Use insight, performance data and stakeholder feedback to improve services and outcomes.
- Champion client involvement, equality, diversity and inclusion across all areas of service delivery.
- In this post you will be required to travel across Oxfordshire and Reading to visit services, teams and partners. There will be opportunities for home working up to 3 days per week.
This role offers a unique opportunity to work alongside the Regional Head in shaping the future direction of services across Oxfordshire and Reading. You will contribute to business development activity, support service mobilisation and growth, lead on strategic partnerships, and help ensure that St Mungo's remains at the forefront of developing innovative responses to homelessness and rough sleeping in the region.
About You
Do you enjoy bringing people together, developing others and finding practical solutions to complex challenges? If this sounds like you, and you bring the below please apply:
You will bring:
- Strong leadership potential, sound operational judgement and the ability to build effective relationships.
- Experience of delivering services that support people experiencing homelessness, housing exclusion or other forms of social disadvantage.
- Experience of managing performance, quality, resources or service improvement activity.
- Strong communication, organisational and problem-solving skills.
- The ability to balance day-to-day operational demands with longer term strategic priorities.
- A commitment to equality, diversity, inclusion and meaningful client involvement.
You may already be operating at a senior level, or you may be looking for the opportunity to take the next step in your career. We welcome applications from people who have developed their experience through leading services, projects, programmes or teams and are ready for a broader leadership role.
Above all, you will be someone who can support others to succeed, work collaboratively across organisational boundaries and help shape services that enable people to move away from homelessness and rebuild lives.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on 15 September 2026
Interview and assessments on: 24 September 2026
We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Work Place
- Great Pay and Other Benefits
Organisation
Posted on: 01 September 2026
Closing date: 15 September 2026 at 10:00
Tags: Social Care / Development, Housing, Care Management, Engagement / Outreach, Homelessness, Mental Health, Substance Misuse
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Job description
Permanent | Full-time
Salary: £58,560 – £71,480 per annum
Hours: 35 per week
Location: Home-based with regular national travel
Job reference number: 1766
Help shape the future of Cranstoun’s services
Cranstoun is a social justice and harm reduction charity supporting and empowering people to live healthier and safer lives. Each year, we support more than 45,000 people through services including substance use, criminal justice, domestic abuse, housing and services for children and young people.
Following a successful five-year strategy and significant growth, we remain ambitious about the difference we can make. As we enter our next phase, we are investing in the leadership and operational capability needed to support our continued development. We are now recruiting an Assistant Directors of Service to join our senior management team.
This is a significant senior leadership role offering the opportunity to lead substantial service portfolios while helping shape how Cranstoun’s services are led and delivered across the organisation.
The role
Reporting to the Director of Operations, you will lead a substantial portfolio of complex commissioned services and senior operational managers.
You will lead eight services with nine direct reports, spanning substance use and services for children and young people. You will have clear accountability for ensuring services are safe, effective and well-led, with strong contractual performance, financial sustainability and positive outcomes for the people and communities we support.
You will provide operational grip and evidence-based assurance, strengthen safeguarding and management accountability, build effective relationships with commissioners and partners, and ensure risks and underperformance are identified, escalated and addressed early.
You will also work collectively with fellow senior operational leaders to embed a One Cranstoun approach, strengthening common standards, sharing learning, developing leadership capability and improving quality and resilience across our services.
What you will be accountable for
As an Assistant Director, you will take senior operational accountability for:
- Safe, effective and well-led services – ensuring strong safeguarding, quality, operational risk management and service user outcomes.
- Contractual performance – ensuring services deliver against contractual requirements and KPIs, with strong commissioner relationships and timely action to address underperformance.
- Financial sustainability – maintaining strong financial oversight, effective workforce management and oversight of the sustainability of individual contracts.
- Evidence-based assurance – using reliable performance, quality, workforce and financial information to identify risks and drive improvement.
- Collective organisational leadership – working beyond individual portfolio boundaries to build consistent standards, stronger leadership and shared ways of working across Cranstoun.
You will lead and develop senior operational managers, set clear expectations and create a culture in which support and accountability operate together.
You will also lead and contribute to service mobilisation, transformation, workforce planning and continuous improvement.
Who we are looking for
We are looking for established senior operational leaders with substantial experience leading complex commissioned services and geographically dispersed teams.
You will bring a strong track record of:
- leading safe, high-quality services for people with complex needs;
- safeguarding, quality and operational risk management;
- contract and performance management;
- managing significant service budgets and improving financial performance;
- building effective relationships with commissioners, regulators and strategic partners;
- leading service improvement, mobilisation and organisational change;
- developing senior operational managers and addressing underperformance; and
- using performance, quality, workforce and financial information to provide assurance and drive improvement.
You will need to combine strategic leadership with operational pragmatism, understanding the detail when necessary while maintaining oversight of performance, risk, quality and sustainability across a complex portfolio.
Above all, we are looking for collaborative, credible and values-led leaders who can support and challenge in equal measure, build leadership capability and bring people together around common standards and organisational priorities.
Specialist experience
For this role, significant senior leadership experience within substance use services is essential, including experience of leading CQC-regulated provision and maintaining high standards of quality, safety and regulatory compliance.
You will also need a strong understanding of safeguarding and the governance required to deliver safe and effective services for children and young people. Direct operational experience of Children & Young People services would be valuable, but we are equally interested in candidates who can demonstrate strong safeguarding and CYP governance experience alongside substantial substance use leadership.
This permanent appointment offers the opportunity to provide long-term leadership to a significant portfolio and help shape the future development of Cranstoun’s services.
Be part of Cranstoun’s next chapter
Our successful five-year strategy has seen Cranstoun grow considerably, extending our reach and the range of services we provide. We remain ambitious and innovative, committed to developing services that respond to the changing needs of people and communities.
As we look to the future, we are investing in the leadership, operational capability and organisational infrastructure needed to support our continued development, strengthening operational governance, consistency and assurance across our services.
This role offers the opportunity to do more than manage established portfolios. You will help shape the future of our services and build an Operations Directorate characterised by high standards, clear accountability, collaboration and continuous improvement.
Find out more
Please refer to the accompanying recruitment pack for the full Job Description, Person Specification and details of the application process.
Please note: All posts are subject to an Enhanced DBS check.
How to Apply:
For more details and to apply, please visit our website via the apply button. Please quote the appropriate Job Ref in all correspondence.
Applicants must be able to provide satisfactory evidence of their right to work in the UK at the application stage.
Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
Closing date: Sunday 20 September 2026.
We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.
Registered Charity No: 1061582
Organisation
Refreshed on: 09 September 2026
Closing date: 20 September 2026 at 23:30
Job ref: 1766
Tags: Advice / Information, Counselling, Care Management, Safeguarding, Substance Misuse, Victim Support, Youth / Children, Social / Support Work
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Birmingham, West Midlands (On-site)
£38,000 - £42,000 per year
Full-time
Permanent
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Job description
Are you an experienced and highly organised operations professional who enjoys making sure an organisation runs smoothly and wants to make a difference?
Kapella’s mission is to build better relationships and improve the wellbeing of families and individuals. We provide accessible and affordable services, including counselling, family mediation, training, and domestic abuse programmes across Birmingham and the Black Country and wider Midlands area. Our work includes self-paying clients as well as funded projects delivered through contracts, grants, and partnerships.
We are looking for an Administration and Operations Manager to lead and strengthen our day-to-day operations. Working closely with the CEO and service managers, you’ll oversee the day-to-day running of the organisation across our 2 main premises and in other community venues. You will manage the admin and appointments functions and ensure our services run smoothly, consistently, and with a focus on quality, sustainability, and user experience.
We are entering an exciting phase of growth and are looking to expand our services and extend our reach across Birmingham, the Black Country, and surrounding areas. This new role is central to these plans.
Initially, the role will be hands-on with responsibility for recruiting and training more administrative staff, fully opening our main premises, and transitioning to a hybrid model of online and face-to-face counselling. You will also support the implementation of updated policies, procedures, and new online appointment and case management systems.
As the organisation grows, there is significant opportunity for development, allowing you to contribute to how our services are delivered, strengthen our team, and help us meet the increasing need for our services.
Based at our Birmingham office, you’ll be supported by a small admin team that will grow. This role will require some flexibility in working hours to meet service needs, including working at other centres from time to time.
What you’ll do
· Be responsible for the day-to-day running of the Birmingham and Wolverhampton centres and community venues.
· Lead and manage the administration team, including recruitment, training, and volunteer coordination.
· Manage appointments, service utilisation, waiting times, and payments.
· Streamline processes and systems to improve efficiency, consistency, and client experience.
· Support implementation of new technology, online appointments, and case management systems.
· Ensure premises are safe, functional, and fit-for-purpose.
· Monitor service performance, budgets, and KPIs; prepare reports for management and funders.
· Promote a positive, inclusive, and supportive workplace culture.
· Work closely with service managers and the CEO to align operations with strategic goals.
·Ensure compliance with HR, health & safety, and organisational policies.
What we’re looking for
· Proven experience in administration and operational management, ideally in third sector, health, or community services.
· Strong track record in operational management, ideally in third sector, health, or community services.
·Significant administrative experience, including database/case management systems.
·Experience monitoring activity, performance, budgets, and KPIs
·Ability to design and embed effective processes, policies, and systems to improve efficiency and consistency.
·Confident in implementing new technologies and using data to inform decisions.
·Experience overseeing premises and creating safe, fit-for-purpose environments.
·Understanding of client journey and accessibility, with experience improving service utilisation and engagement.
·HR and health & safety knowledge, with experience managing staff wellbeing and compliance.
·Strong leadership, communication, and relationship-building skills, with a commitment to inclusion and equity.
Why join Kapella?
- Play a key role in expanding essential services to families and individuals across Birmingham and the Black Country.
- Be part of a passionate, supportive, and values-driven team.
- Significant opportunity to shape operational processes and grow into a senior leadership role.
- We offer ongoing development, 25 days leave, professional development, a 5% employer contribution pension scheme and staff wellbeing support.
Organisation
Posted on: 10 September 2026
Closing date: 27 September 2026 at 22:00
Tags: Administration, IT, Project Management, Counselling, Operations, Facilities, Health and Safety, Insights, Monitoring and Evaluation, Office Management, Wellbeing, Youth / Children
The client requests no contact from agencies or media sales.
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London, Greater London (Hybrid)
37,500
Full-time
Permanent
Job description
£37,500 per year, 35 hours a week Mon-Fri, permanent, based in SE22 Southwark London.
Minimum 3 days a week office/community based.
As Service Coordinator, you will play a key role in ensuring older people access high-quality, person-centred support. You will coordinate and deliver services, build relationships with partners, referrers and volunteers, and help shape new projects that improve wellbeing and reduce isolation across the community.
Responsibilities include:
· Coordinating our Information and Support service.
· Line managing the Information and Support Facilitators.
· Being the operational point of contact for the Ageing Well Southwark contract.
· Managing and developing projects.
· Coordinating befriending, groups and social events.
We value personal and professional experience, and this role could suit somebody with a background or interest in community development, social prescribing, health and social services, advice services or any number of related areas.
Essential requirements include:
· Substantial experience (typically gained over three years or more) of working directly with people who require support.
· Knowledge of the challenges older people experience and the social care environment.
· Ability to support and line manage specialists delivering an information service.
Before applying, please read the full job description and person specification attached.
To apply, click on the Redirect to recruiter button at the top to submit a CV and a cover letter explaining why you are interested in the role and how you meet the person specification. Please note that applications that do not contain both the CV and the cover letter cannot be considered. All applications will be assessed by humans; if you use AI, please make sure that your application reflects your own unique experience and skills.
If you would like to discuss needs or adjustments to the recruitment process, we would be happy to support you.
Deadline for applications: Monday 28th September 2026, 5pm
In-person interviews: Thursday 8th October 2026
Organisation
Posted on: 09 September 2026
Closing date: 28 September 2026 at 17:00
Tags: Events / Activities, Social / Support Work
The client requests no contact from agencies or media sales.
Does something look incorrect in this job listing?
Thank you!
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