Service management jobs

We are seeking a qualified Solicitor or Legal Executive, to fill the post of Employment Law Manager. We also welcome applications from paralegals with 5 years experience who wish to qualify as a solicitor (England and Wales).

You will be required to provide complex professional legal advice on employment law matters to our management team, national executive committee and members. Managing a team of junior colleagues and supporting their complex casework, you will advise on collective employment law matters and review first stage complaints.

Salary and Location

• Band 4, London Spine points 27-23 or Regional 30-26
• London starting salary: £53,726 p.a. rising to £61,115 p.a. in annual increments or Regional starting salary £49,663 p.a. rising to £56,081 p.a. in annual increments
• PCS London or Region

Successful candidates for the Employment Law Manager will be able to demonstrate:

• Proven experience in an employment law field, or qualified solicitor from any UK jurisdiction.
• Experience in staff management, appraisals, and complaints handling.
• Good communication and negotiation abilities.
• Ability to prioritise and manage workloads.
• Commitment to promoting equality and diversity in the workplace.
• Ability to work collaboratively and manage legal issues.
• Their commitment to the SRA Professional standards and behaviours.

The main duties of the Employment Law Manager role include:

• Delivering legal guidance and representation on employment law issues.
• Providing supportive management for caseworker colleagues.
• Conducting legal research, drafting advice, claims, and other legal documents.
• Providing support to senior colleagues on more complex matters.
• Advising the union on legal aspects of bargaining or campaigning matters.

You will be committed to professional development, through training, appraisal and the use of technology, you will be able to show how you maintain and share your up-to-date knowledge of employment legislation. An understanding of the political processes in the UK and the role and work of trade unions is essential.

Closing date: at 12 midday on Monday 22 June 2026

Interviews will be held in person at PCS Clapham on 8 July 2026 and 9 July 2026

About PCS

PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.

Employer Benefits

You will have access to a generous package of staff benefits including

• flexible working (including hybrid working)
• childcare and family support
• generous maternity/paternity leave
• 32 days leave and Christmas closure
• pension scheme
• employee assistance programme

Learning and Development

The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.

PCS Recruiting Process

We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.

Applications must be received by the closing date and time specified.

Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.

• CVs will not be accepted. Please see the job description/person specification and follow the application process.
• PCS is working towards equal opportunities and is positive about disabled people.
• All posts can be considered on a full-time, part-time or job share basis.

Please view our guidance for applicants.

JOB DESCRIPTION: EMPLOYMENT LAW MANAGER

Ref: 1026

Grade: Band 4, London or Region

Salary:

London Spine points 27- 23

London starting salary £53,726 p.a. rising to £61,115 p.a.

Regional Spine points 30 - 26

Regional starting salary £49,663 p.a. rising to £56,081 p.a.

Location: London/Region

Purpose of the job:

To deliver a professional legal advice, guidance, and representation on employment law matters to staff and members.

To undertake a management role with direct responsibility for Employment Law Caseworker (B3) ( Paralegals)

Responsible to:

Band 5, National Officer Employment Law

Responsible for:

Band 3 Employment Law Caseworker (Senior Paralegals /Junior Lawyers)

Contacts

External:

PCS Members, elected officials and potential members. Employers, Legal and other advisors. TUC, Members of other trade unions and related bodies. MPs, pressure groups, campaigning bodies and media.

Internal:

PCS Staff and managers across Regions, Senior Management Team, National Management Team and other PCS Departments.

Main duties and responsibilities

1. Key areas

• Undertake training to complete the SQE or specialism in employment law
• Assist in legal research into past cases and documents
• Draft and prepare claims or other legal documents
• Assist in providing legal advice to SMT, NEC, members
• Keep up to date with new developments in employment legislation
• Assist in providing employment law briefings to PCS staff about changes in employment legislation
• Advise members and Reps on wrongful termination and unfair dismissal claims, including reviewing dismissal procedures and advocating for members' rights
• Assist members and reps in cases of workplace discrimination, harassment, or retaliation based on factors such as age, gender, race, disability, or other protected characteristics
• Assist with the development of the Unions policy objectives including the PCS planning process
• Assist with leadership in delivering the unions Legal and Employment Rights strategy
• Provide assistance with the unions bargaining, organising, campaigning, equality, learning and digital agendas
• Manage people and resources in the Legal and Employment Rights Unit
• Provide advice to relevant committees including assisting in the preparation and presentation of reports
• Monitor and report on issues and initiatives as requested
• Assist with input into budgetary processes including bid preparation, monitoring and control where relevant

2. People Management

• Manage work allocation and workflow, future planning and support for officer team/line manager
• Motivate and manage individuals and the team as a whole to provide a high standard of service
• Check work standards and maintain consistent quality of delegated tasks
• Seek to continuously improve the effectiveness and efficiency of the team
• Through induction, the appraisal system and one-to-ones, identify staff training and development needs, train or organise formal/informal training
• Proactively promote diversity in line with the wider PCS approach
• Apply the staff conduct policies as and when required e.g. discipline, grievance, capability, dignity at work and IT security policies
• Provide advice and deal with complex issues related to staff management including disciplinary or grievance in consultation with Line Manager
• Ensure that the health, safety and welfare of staff is maintained and improved, in accordance with PCS and statutory policies
• Work effectively with lay officials
• Deputise for Line Manager when required

3. Communication

• Ensure digitalisation, information & communication methods are effectively implemented and used to generate improvements
• Draft complex communications including briefs and reports
• Communicate with members by assisting in the production of circulars and briefings, and by addressing meetings and conferences etc
• As necessary, represent PCS and liaise with outside bodies

4. Casework Management

• Advise in the handling of personal casework
• Liaise with solicitors, internal and external bodies on the handling of personal casework
• Represent PCS or PCS members at official bodies such as employment tribunals, Civil Service Appeal Board, etc.
• Maintain and improve own knowledge of the developments in employment law and practice

5. Team Working

• Proactively promote team working
• Initiate, organise, lead and participate in team meetings as appropriate
• Maintain high levels of confidentiality of sensitive issues at all times
• Provide assistance to team members

6. Equality

• Contribute to PCS policies on equal opportunities by developing innovative workplace strategies to tackle inequality and discrimination

7. General

• Participate and input information into PCS planning and budgeting processes
• At all times implement and promote the PCSs equal opportunities policy and adhere to the PCS Values
• Take due and reasonable care of self and others in respect of health and safety at work
• Participate in appraisal, training and development systems
• Act in a manner that enhances the work of the PCS and its overall public image
• In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
• Staff at this grade may be assigned or transferred to posts within grade. A training & development programme will be provided to assist with this, where required such other duties that may reasonably be required and that are within the level of the responsibility of this post
• Willing to work outside normal office hours and location on occasion (e.g. attendance at Annual Delegate Conference, where required)

Person Specification: EMPLOYMENT LAW MANAGER

Ref:1026

Date: May 2026

Location: London/Region

ESSENTIAL FACTORS

QUALIFICATIONS

• Newly qualified Solicitor/Legal Executive/Qualifying law degree OR 5 years experience in an employment law related role

EXPERIENCE

• Employment law and legal management, including advocacy and representation
• People management including induction, work allocation, appraisal and conduct
• Leading committees and teams
• Industrial relations and negotiations
• Project management, problem solving and decision making

TRAINING

(including continuous professional development)

• Evidence of ongoing training and continuing professional development
• Commitment to undertake job-related training
• Commitment to participation in appraisal and development review process
• Commitment to staff development

KNOWLEDGE

• Understanding of the political processes in the UK and the role and work of trade unions
• Employment rights, equality legislation, discrimination law and working practices
• Impact and use of Digital and IT applications in a trade union

SKILLS

• Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences
• Ability to negotiate and form effective working relationships internally and externally
• Ability to work collaboratively and manage complex legal issues
• Ability to identify and set standards and priorities
• Ability to provide timely advice and guidance

OTHER

• Commitment to the application of Equal Opportunities policies and practices at work
• Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
• Flexible approach to work and willing to work outside of normal office hours and location on occasions

Job Title: Supporter Services & Data Processing Officer

Reporting To: Internal Communications Manager

Salary Range: Up to £37,667

Contract Type: 6 Month Fixed Term Contract

Location: Hybrid, London

Working days/hours per week 35 hours per week, 9am – 5pm, Monday – Friday.

Our Vision: A UK where “No good food goes to waste”. 

The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry.

The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives.

The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK.

Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.

Purpose of the Job  

Deliver excellent supporter services function to support growth in public fundraising.  Ensure excellence in supporter experience and care. Support the efficient and compliant delivery and financial reconciliation of our fundraising campaigns and activities. Work across the Fundraising, Finance, Info Centre, and Marketing teams.

Duties and Responsibilities

• Manage supporter complaints processes, acting as first point of resolution, ensuring complaints are actioned and responded to in line with FareShare complaints policy.
• Support the Supporter Services and Compliance Manager to develop and deliver management information related to supporter complaints.
• Work with the Finance team to deliver processes to support donor refunds and cancellations.
• Support the Supporter Services and Compliance Manager to manage relationships with external fulfilment houses, payment providers (Stripe, GoCardless), and fundraising platforms (Enthuse, Just Giving, CAF, CAF America) on behalf of FareShare to ensure compliance and optimal supporter experience.
• Further duties as and when required by the fundraising operations team and wider directorate.
• Manage and lead supporter complaints processes, acting as first point of resolution, ensuring complaints are actioned and responded to in line with FareShare complaints policy.
• Deliver an outstanding level of customer service, keeping within agreed SLAs and KPIs.
• Coordinate and implement training on the use of the 8x8 telephony system for Fundraising and Marketing teams.
• Record all interactions accurately and clearly in Salesforce within agreed SLAs.
• Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time.  

Person Specification 

•  Experience of working in a fundraising supporter or customer services environment.
• Good communication and interpersonal skills, with the ability to work effectively with diverse teams.
• Excellent phone manner, including ability to cope with challenging conversations.
• Understanding of financial reconciliation processes and the role of a CRM in effectively managing income processing
• Good problem-solving skills.
• Organised and methodical approach to work.
• Good knowledge of Microsoft Excel, Word, Outlook, and PowerPoint.
• Knowledge of the fundraising regulatory environment, including the Fundraising Regulator Code of Practice, HRMC Gift Aid regulations, GDPR and PECR.
• Knowledge of Salesforce and/or Microsoft Dynamics.
• Ability work under pressure and meet deadlines.
• Good numeracy skills with excellent analytical skills to interrogate data.

Recruitment Timeline

We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity.

Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.

Job Description

Balance is looking for a dedicated compassionateSupport Worker/Driver to join our  Day Centre in Wandsworth.

Who you are

• You are someone who shares and is able to mobilise the charities values of Independence, Empowerment, Partnership, Professionalism, Staff Recognition and Sustainability. If you have knowledge, application and commitment to these values we want to hear from you.
• You must  have a Clean Current D1 Driving License.

Who we are

At Balance we are committed to empowering those we support to build independence, fulfilled and self-confident lives.  We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services. 

Main Responsibilities of the Job

• To provide support and assistance during journeyspick up and drop of duties at the commencement and end of sessions at our day centres.
• To demonstrate Balance values of partnership, independence, professionalism, empowerment, staff recognition and sustainability in your conduct and approach to your work
• Through partnership, support and develop peoples skills, confidence and interests as part of a multi-disciplinary day service offer.
• To support your colleagues, service managers and other key professionals to put those using our service at the centre of your daily work. .
• To maintain and update client and related operational records with an accurate and professional commitment.
• To ensure compliance with and the delivery of the charity policies and procedures particularly those related to safeguarding, inclusion and disability discrimination.
• To support clients with there daily activities and to promote their independence 
• To be able to communicate effectively with families , colleauges and  clients.

Working Expectations

• The working day is  8.00am - 5.30pm Monday to Friday -  The current rate reflects the additional hours 
• Drive a passenger service vehicle.
• Attendance at training. 
• Use of information technology to support your work.

Benefits of Working for us

The charity ensures the following benefits for all its operational staff:

• A baseline commitment to pay London living wage for all its front line staff.
• A commitment to training and professional development to support internal progression as part of our performance support.
• Inclusion in and contribution to the charity's pension scheme.
• Generous annual leave allowance of 25 days a year plus an additional day off for your birthday.
• Access to a range of discount schemes.
• Access to the charity's employee assistance programme.
• Access to travel card loan and bike to work scheme.

Accommodation-Based Services Manager

We are looking for an Accommodation-Based Services Manager to lead and shape an award-winning service supporting women to live free from abuse.

This is a rare opportunity to take on a senior leadership role within an award-winning, specialist organisation at the forefront of supporting Black and minoritised women and children affected by domestic abuse, including forced marriage and honour based abuse.

Please note that due to the nature of this role, we can only accept female applicants.

Position: Accommodation-Based Services Manager

Location: West Midlands (Birmingham/Walsall)

Hours: Full-time (37.5 hours per week)

Salary: £40,000

Contract: Permanent

Closing Date: 25th May 2026

You will not only manage services, you will shape, strengthen and lead high-quality accommodation-based provision, ensuring it is safe, responsive and impactful. This role is ideal for a confident and values-driven Services Manager who is passionate about delivering excellence and driving meaningful change.

We are committed to equality, diversity and inclusion, ensuring all women are treated with dignity, fairness and respect. Safeguarding is central to everything we do, and this role is critical in embedding safe, high-quality practice across our services

The Role

As Accommodation-Based Services Manager, you will lead the operational delivery of the refuge and accommodation services across the West Midlands.

You will provide strategic and operational leadership, ensuring services are safe, compliant and survivor-centred. You will oversee staff teams, safeguarding practice, housing management, and quality assurance, while contributing to the ongoing development of services.

Key Responsibilities

• Lead and manage accommodation-based services, ensuring safe, high-quality and effective delivery
• Line manage the Senior Support Workers and provide overall leadership across accommodation services, including recruitment, supervision, performance management, training and rota/on-call cover
• Take overall responsibility for safeguarding practice, including oversight of high-risk cases
• Ensure robust risk assessment, safety planning and casework standards
• Oversee referrals, admissions, occupancy and move-on processes
• Ensure effective housing management, including rent systems, housing benefit and arrears monitoring
• Maintain oversight of health and safety, property compliance and refuge security
• Lead on quality assurance, audits, monitoring and continuous improvement
• Ensure accurate reporting to funders, commissioners and senior management
• Manage budgets and monitor expenditure
• Develop strong partnerships with relevant stakeholders, attend multi-agency meetings and represent the organisation externally

About You

You are an experienced and confident leader with a strong track record in managing accommodation-based or refuge services.

You will:

• Have Level 3 qualification in Health & Social Care, Housing, Management (or equivalent experience) plus evidence of continuous professional development
• Bring significant experience of services management within the domestic abuse or VAWG sector, including managing accommodation-based or refuge services
• Have strong expertise in safeguarding and managing high-risk cases
• Be able to lead, motivate and develop teams to deliver high standards
• Have experience managing compliance and complex operations within housing services and knowledge of benefits and refuge processes
• Be confident managing competing priorities and driving service improvement
• Be a strong communicator with the ability to influence and build partnerships
• Be committed to equality, diversity and anti-discriminatory practice
• Have strong organisational, leadership and IT skills (Microsoft Office and case management/ database systems)
• Ability to participate in an on-call rota and work flexibly

Why Work Here

• Be part of an award-winning, specialist “by and for” organisation
• Take on a senior leadership role with real influence and impact
• Lead services that directly change the lives of women and children
• Work within a supportive, experienced and values-driven organisation
• Access ongoing professional development and opportunities to shape services

Important Information

• This post is restricted to women under Schedule 9 of the Equality Act 2010
• Enhanced DBS check required
• The organisation is committed to safeguarding and promoting the welfare of children, young people and adults at risk. All staff are expected to share this commitment

You may also have experience in roles such as Housing, Housing Officer, Housing Adviser, Housing and Homelessness Advisor, Housing Support Officer, Housing Support, Refuge Housing, Emergency Housing, Service Manager, Abuse, VAWG, IDVA, Domestic Abuse, Abuse Case Worker. #INDNFP

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

About Woman's Trust

The charity was established in 1996 to meet the gap in specialist mental health services. Woman’s Trust is led by and for women and aims to ensure that women affected by domestic abuse can live a life free from further harm and abuse. Our approach is trauma-informed and person-centred, empowering survivors on their journey to recovery from the trauma. We are committed to a positive, inclusive and equitable environment for our staff, service users and volunteers.

Alongside delivering our existing 1-1 counselling, self-development workshops and therapeutic support groups for women who have experienced domestic abuse, we are focused on developing our innovative mental health services for young women and girls, delivering new peer-led support groups and providing therapeutic groups to children and their mothers. We are also committed to developing further awarenessraising workshops and training for professionals, building on our research and policy to improve systems nationally.

About the role

The Therapeutic Services Project Manager will lead on performance monitoring and reporting to funders ensuring robust data governance, GDPR compliance and to inform service delivery, development, survivor engagement and organisational performance. This role is critical to embedding a culture of data-driven decisionmaking, using performance monitoring to support high-quality service delivery in line with sector standards and quality assurance frameworks. The role will provide leadership on project implementation and delivery alongside the Head of Therapeutic Services.

This role will be responsible for performance monitoring and reporting across Woman’s Trust, so that staff can use our internal service data to inform their ongoing work and decision-making.

The Therapeutic Services Project Manager will take ownership of concisely communicating our performance data to both internal and external stakeholders to ensure targets and contractual obligations are being met. The role will deliver on Woman’s Trust’s strategic priorities with regards to service contracts, data, monitoring and evaluation. You will not only mentor and develop capacity within your own team but act as a data advocate, enhancing the relationship between the front-line workers Woman’s Trust’s work and the staff managing the contractual obligations.

Hours: Part-time, 28 hours per week (0.8 FTE).

Contract: Permanent.

Location: Woman’s Trust premises including co-location with statutory partners and community partnership locations. Woman’s Trust operates a hybrid working model with a minimum of 50% to be on-site.

For further information and to apply, please visit our website.

Please note, CVs and cover letters should be sent in Word format.

Closing date: 29th May 2026.

Interviews will be held on a rolling basis.

This post is open to female applicants only, in line with the Equality Act 100 pursuant to Schedule, 9 Part 1 applies. We particularly welcome applications from women from black and minoritised, and disability communities.

An enhanced DBS clearance is required for this role. Police vetting Clearance may also be required.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for an Ealing & Brent Service Manager (Domestic Abuse)

Salary: £34,000 - £39,000

Location: Hammersmith and Brent Civic Centre

Hours: 35 Hours per week

Contract: Permanent

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

You will work with the Senior Service Manager to ensure the protection of women and children’s rights. You will represent Advance in partnership meetings and deputise for the Senior Service Manager as required, working closely with partners such as the Police and Social Care teams to improve services for survivors of Domestic Abuse.

You will have responsibility for supporting and line-managing, including performance management, domestic violence frontline workers to provide a high-quality front-line service to women experiencing violence against women and girls while ensuring that Advance’s values, policies and procedures are embedded into service delivery.

You will also take the lead in day-to-day crisis situations and provide day to day advice and guidance on casework, safeguarding and information sharing concerns. You will oversee and improve the duty system while also overseeing rota systems including ensuring there is regular attendance at the MARAC and specialist court.

About you:

To be successful as the Ealing Service Manager you will need the below experience and skills:

You will have a thorough understanding of violence against women and girls with a particular focus on domestic violence (physical, emotional and sexual violence, ‘honour- based violence’, forced marriage and FGM). With an excellent understanding of the impact of domestic violence on children and young people, families and communities. A breadth and thorough knowledge of safeguarding practice, procedures and legislation. A good understanding of the operation of the criminal justice system, MARAC and public sector environment in which services operate. Brining significant experience of building and maintaining a strong and motivated team. With experience of delivering training and workshops in a multi-agency setting and a proven track record of building and maintaining networks and working with partner agencies and other stakeholders to develop and deliver services.

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

• Closing Date for Applications: 19th May 2026 @ 23:49

• Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits:

• A 35-hour working week

• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)

• Additional days off to celebrate International Women’s Day, and for religious observance and moving home

• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more

• Pension scheme

• Enhanced maternity/adoption provision

• Access to our Employee Assistance Programme

• Employee eye-care scheme

• Clinical supervision for front line staff and first line management roles

• Refer a Friend Scheme - £250 for each referral who passes probation

• Organisation wide away days

• Thorough induction and training

• Career development pathways

**************************************************************

Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

We're looking for a kind, compassionate and resilient Domestic Abuse Refuge Service Manager to join our Domestic Abuse Social Care Service in Tower Hamlets. No personal care or experience required, just the right values.

£40,000.00 per annum, working 40 hours per week.Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x pensionable salary (T&Cs apply)

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

We embrace diversity in all its forms and are proud to employ a workforce that reflects the communities we serve. We are committed to creating inclusive environments where both colleagues and the people we support can thrive.

The Opportunity

This is a rewarding opportunity for an experienced and values-driven Service Manager to lead a specialist accommodation-based service supporting up to 15 women and children fleeing domestic abuse.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Service Leadership and Operational Management

• Lead the day-to-day delivery of the refuge service, ensuring a safe, high-quality, trauma-informed environment for women and children fleeing domestic abuse.

Safeguarding, Risk and Safety Management

• Oversee the completion and quality assurance of customer risk assessments, individual safety plans, and support plans to ensure they remain person-centred, responsive, and outcome-focused.

Staff Leadership and Performance Management

• Provide strong and effective leadership to the refuge team, creating a positive, inclusive, and high-performing culture focused on delivering excellent customer outcomes.

Quality Assurance, Partnerships and Service Development

• Work collaboratively with the Head of Service and Quality team to ensure the service consistently delivers excellent standards of support, achieves compliance requirements, and embeds best practice across all areas of delivery.

Compliance and Professional Practice

• Ensure all work is carried out in accordance with organisational policies, procedures, legislation, and professional standards.

About you:

Knowledge and Experience

• Extensive knowledge and understanding of domestic abuse and Violence Against Women and Girls (VAWG), including the impact on women, children, and families.

Skills and Abilities

• Ability to lead, motivate, and develop teams to deliver high-quality, trauma-informed services.
• Strong risk assessment, decision-making, and problem-solving skills, particularly in relation to safeguarding and high-risk cases.

Personal Qualities

• Commitment to delivering person-centred, empowering, and inclusive services.

About us:

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We're looking for a kind, compassionate and resilient Domestic Abuse Refuge Service Managerto join our Domestic Abuse Social Care Service in Tower Hamlets. No personal care or experience required, just the right values.

£40,000.00 per annum, working 40 hours per week.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x pensionable salary (T&Cs apply)

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Our domestic abuse services provide safe, high-quality accommodation and support to women and children fleeing abuse. Through trauma-informed and survivor-led approaches, we help individuals recover from trauma, rebuild confidence, and move towards greater independence and safety.

The Opportunity

This is a rewarding opportunity for an experienced and values-driven Service Manager to lead a specialist accommodation-based service supporting up to 15 women and children fleeing domestic abuse.

As Service Manager, you will oversee the day-to-day delivery and ongoing development of the service, ensuring high standards of safety, safeguarding, support, and housing management are consistently maintained. You will lead and motivate a dedicated frontline team to deliver person-centred, trauma-informed support that empowers survivors to recover, rebuild, and achieve positive outcomes.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Service Leadership and Operational Management

• Lead the day-to-day delivery of the refuge service, ensuring a safe, high-quality, trauma-informed environment for women and children fleeing domestic abuse.

Safeguarding, Risk and Safety Management

• Oversee the completion and quality assurance of customer risk assessments, individual safety plans, and support plans to ensure they remain person-centred, responsive, and outcome-focused.

Staff Leadership and Performance Management

• Provide strong and effective leadership to the refuge team, creating a positive, inclusive, and high-performing culture focused on delivering excellent customer outcomes.

Quality Assurance, Partnerships and Service Development

• Work collaboratively with the Head of Service and Quality team to ensure the service consistently delivers excellent standards of support, achieves compliance requirements, and embeds best practice across all areas of delivery.

Compliance and Professional Practice

• Ensure all work is carried out in accordance with organisational policies, procedures, legislation, and professional standards.

About you:

Knowledge and Experience

• Extensive knowledge and understanding of domestic abuse and Violence Against Women and Girls (VAWG), including the impact on women, children, and families.

Skills and Abilities

• Ability to lead, motivate, and develop teams to deliver high-quality, trauma-informed services.

Personal Qualities

• Commitment to delivering person-centred, empowering, and inclusive services.

About us:

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We're looking for a kind, compassionate and resilient Service Manager to join our Young People Social Care Service in Bracknell.

£41,200.00 per annum, working 40 hours per week.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

In this role, you will actively listen to and engage with young people, ensuring their voices are heard and their needs are met. Developing and maintaining essential external partnerships will be key to providing a robust support structure for our customers. We are looking for an empathetic leader who can connect with young people and staff alike, showing genuine care and understanding. You should be adept at comprehending and implementing policies and procedures to benefit both customers and the organisation. Excellent communication skills are essential for effectively liaising with stakeholders, Children services, Commissioning teams, and OFSTED. A proactive approach to service development and regulatory compliance will be crucial to your success.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

• Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary
• Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
• Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
• Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution
• Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
• Responsible for maintaining quarterly staff succession plans
• Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective
• Responsible for managing and allocating customers to support staff (casework management)
• Develop key business relationships with all relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
• Plan, organise and prioritise operations within your contract to ensure maximum efficiencies/utilisation of all resources
• Working with your team lead creative and ambitious customer involvement plans across the patch and ensure successful implementation

About you:

• Ability to lead and motivate staff to deliver excellent services
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Has a practical and logical mind

What you'll bring:

Essential:

• Educated to degree level or equivalent
• Experience of managing contracts and resources and delivering to budget and performance targets
• Experience of delivering to housing management performance targets

Desirable:

• Other relevant professional memberships and/or specialist qualifications

About us:

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

We’re currently recruiting a part-time (28 hours per week) Counselling Service Manager to manage one of the Charity’s  counselling services and work with colleagues across our services in Croydon, Merton and Sutton. For this post you need to have a counselling/mental health qualification along with extensive clinical and management experience. We are also looking for people with an open and flexible attitude; excellent engagement skills and a passion for working with children and young people around mental health.

Responsibilities include supporting less experienced staff and supporting the cohesive working between services within the charity. In addition, you will be offering a flexible range of short-term and longer-term mental health interventions to children and young people aged 11-25 including individual and group-based support; workshops; crisis support; mental health themed activities. The posts have scope and opportunity for developing new initiatives and ways of working to support young people’s mental health across South London. 

All posts are fully office based and will require flexible working across service areas and interventions and will involve some regular evening and/or weekend work to meet the needs of young people.  

Please read the full Job Description and Person Specification for this role included in the Service Manager Maternity Cover Recruitment pack below, before completing the forms.

Applying for the Posts  

In the Recruitment pack you will find the Job Description and Person Specification for the Service Manager Maternity Cover role. 

To be considered for the position, the Application and the Equality & Diversity Monitoring Forms need to be completed and return to the email address on the Application Form by Wednesday 27th May 2025.    

We understand some candidates may want to use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we also want to learn more about the authentic you, so please ensure that your application reflects your own skills, knowledge and experiences wherever possible. In the spirit of transparency - we also ask that you indicate if you have used AI in your application.    

Decisions about who to invite for interview will be based on how well someone demonstrates that they meet the person specification for the specific post, so please make sure you complete the application form fully and accurately, giving evidence of how you meet each point in the person specification and indicating your relevant knowledge, skills and experience. Please note that CVs will not be considered.   

Email applicants will receive a confirmation of receipt and shortlisted candidates will be contacted as soon as possible for an Interview. Due to the high volume of applications, we unfortunately only provide individual feedback to those who reach the interview stage. 

*We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

The Street Engagement Team is an innovative service that works across the West End/Westminster. The team offers an outreach response to people experiencing homelessness and also leads on several other CSTM projects that cover accommodation and health inclusion service offers.

You will be managing and leading a multi-disciplinary team who provides a blend of both long-term and short-term support to people experiencing multiple levels of disadvantages and interconnecting needs. Modelling a psychologically informed approach, you will manage a team who develops and builds relationships so that every person gets the support they need to move them away from their experiences of homelessness. Through a compassionate and adaptive leadership and management style, you will enable creativity, and professional curiosity, strengthen resilience, and team well-being to be able to meet the different needs and aspirations of the people we support. With a working knowledge of housing options, health inclusion approaches and social care entitlements, you will be both strength-based and solution focused, maximising and developing partnerships internally and externally to enhance service provision. You will be committed to embedding coproduction, so that service provision continues to improve and evolve. You will be organised, analytical and reflective with an ability to balance competing priorities.

Salary: £44,181
Closing Date: Sunday 31st May
Interview Date: Monday 8th June

Our Benefits

· 30 days holiday plus bank holidays

· Generous training budget, plus an annual personal training budget

· Enhanced Sick Pay Policy

· Enhanced family friendly policies

· Day off for moving house

· Hybrid working (depending on role requirements)

· Pension – 5% Employer, 3% Employee

· Cycle to Work Scheme

· Season Ticket Loan

· Employee Assistance Programme

· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer

Service Manager – Outreach & Day Centre

We are seeking an experienced and values led manager to lead frontline outreach and day centre services supporting people experiencing rough sleeping and multiple disadvantage.

Overview

Position: Service Manager – Outreach & Day Centre
Salary: £34,000–£39,000 per annum (dependent on experience)
Location: Southend-on-Sea
Hours: 37 hours per week (including evenings, weekends, bank holidays and on call duties as required)
Contract: Permanent
Closing date: 28th May 2026

About the role

This is a senior operational leadership role with overall responsibility for the delivery and development of outreach and day centre services. You will lead skilled teams to provide high quality, trauma informed, psychologically informed support to people experiencing rough sleeping, ensuring services are safe, effective and outcomes focused.

Key responsibilities include:

• Leading and overseeing community outreach and day centre provision to ensure flexible, person centred and assertive engagement.
• Managing and developing deputy managers, staff, volunteers and peer mentors, promoting reflective and values led practice.
• Providing oversight of safeguarding, risk management, crisis intervention and complex casework.
• Ensuring services meet contractual requirements, KPIs and quality standards.
• Using performance data and service user feedback to drive continuous improvement.
• Building strong partnerships with statutory and voluntary sector agencies to support positive housing and recovery outcomes.
• Overseeing operational budgets, resources, health & safety and compliance.
• Contributing to cross service leadership and participating in an on call rota.

About you

You will bring significant experience of managing frontline services within homelessness, rough sleeping or multiple disadvantage. You will have a strong understanding of trauma informed practice and the ability to lead teams in challenging, fast paced environments.

You will also demonstrate:

• Proven people management and leadership skills.
• Experience of safeguarding, crisis response and complex case management.
• Strong partnership working and communication skills.
• Confidence using performance data to improve services.
• A resilient, compassionate and outcomes focused approach aligned with values of dignity, respect and inclusion.

About the organisation

This organisation delivers life changing services for people facing homelessness and rough sleeping, working within psychologically informed environments and in close partnership with local agencies. The culture is collaborative, reflective and committed to equality, diversity and co production with people who have lived experience.

Other roles you may have experience of could include:
Homelessness Service Manager, Supported Housing Manager, Outreach Manager, Rough Sleeping Manager, Day Centre Manager, Housing Services Manager, Community Services Manager, Social Care Manager.

The Director of Service Delivery is a senior leadership role responsible for ensuring Emerging Futures’ services are safe, high‑quality, and financially sustainable nationwide.

The role oversees supported housing for people experiencing homelessness and substance use, as well as community‑based coaching, peer support, and therapeutic programmes.

The postholder will lead large, geographically dispersed services through change and growth, using a compassionate, trauma‑informed, and values‑led approach alongside strong accountability and data‑driven decision‑making. At a pivotal time for the organisation, the role focuses on strengthening systems, leadership capability, and assurance in response to regulatory change and organisational learning.

This is a home‑based role with significant national travel, providing visible leadership and building strong relationships across diverse, remote teams.

Head of Customer Experience and Service Innovation

At CAP, we celebrate diversity and strive to build an inclusive workforce that reflects the diverse communities we serve. We warmly welcome applications from individuals of all backgrounds. We particularly encourage applications from Global Majority/UK Minority Ethnic candidates, as these groups are currently underrepresented within our wider workforce. We are committed to creating an environment where every individual can thrive and feel they belong.

Everything we do is rooted in our values. First and foremost, we are Christ-centred. The work that we do is guided by faith and the belief that everyone deserves to be treated with dignity and God’s love. 

We are bold in fearlessly putting that faith into action to help others and challenge injustice, while also seeking to be compassionate in the way that we want to understand others and offer them meaningful care. We are collaborative in our approach, making time to learn from others and work together to take on UK poverty. And finally, we prioritise being joyful in the face of challenges, because our faith gives us confidence that change is truly possible.

Context:

Our vision at CAP is to see Transformed Lives, Thriving Churches, and an End to UK Poverty. Our core purpose is to inspire and equip churches across the UK to help people out of debt and poverty, and see them become followers of Jesus.

CAP is the catalyst to a church-based movement against poverty, partnering with churches across the 4 nations of the UK. Our products and services equip and inspire nearly 3000 local CAP workers and volunteers in their mission to come alongside those that are in financial crisis or vulnerability to bring practical help and the good news of Jesus.. CAP stands with the local church in its mission to its community.  Currently these products include Debt Help, Job Clubs, Life Skills and Money Coaching and it is the development of these offerings that form the core focus of the role.

These service lines have been built at different times by different people and sit quite separately. Today we have a clear view of our target client, a new set of models for how we partner with churches and so we want to architect now are the customer journeys and experiences that draw these threads together. 

Purpose:

This role of Head of Customer Experience (CX) and Service Innovation reports to the Chief Agility Officer, and is the chief service architect of the CAP church-based movement’s ecosystem. This role will lead our transition towards a modular suite of services, ensuring every interaction across our audiences are seamless, dignifying and high-impact. The role is responsible for balancing safety, regulation and theology with flexibility and innovation, enabling a national movement to grow at scale.

Passion:

This team is driven by a shared passion to eradicate UK poverty by equipping churches with flexible and innovative tools and resources. You will be a champion for customer experience excellence across the organisation, directly contributing to the transformation of lives and the delivery of hope.

Role:

Accountabilities:

Team and Capability Development

• Capability Leadership: Recruit, manage, and mentor a high-performing, multi-disciplinary team, fostering a collaborative and mission-driven culture.

• Maturity of Practice: Define and establish best-in-class methodologies and quality standards for CX, service blueprinting, user research, and rapid prototyping across the Agility team, ensuring all practices align with the FCA/Safeguarding regulatory requirements.

• Talent and Culture: Actively drive professional development and manage skill gaps within the CX/Innovation function, creating pathways for internal growth and advocating for the retention of key talent.

• Cross-Functional Embedding: Work with peer Heads to embed CX and product thinking principles throughout the movement, supporting other teams to adopt a user-centric, iterative mindset.

Modular Service Architecture (Design to Grow)

• Innovation: Deconstruct complex services into modular components. Ensure the foundation is robust and regulated (FCA/Safeguarding), while allowing churches to adapt services to their unique community context.

• Movement-Led CX: Focus on Partner Effort.  Designing digital and physical journeys that make it significantly easier for a church to join, launch, and sustain a CAP ministry.

• Movement-Focused Impact: Simplifying the technology stack church partners are wrestling with.  Evolving CAP’s digital infrastructure from a fragmented set of tools, towards an integrated Mission Suite.

• Productisation of Onboarding: Partner with the wider movement to turn the onboarding process into a high-quality product that inspires and equips without lag and reduces pain points.

Decentralised Content & Knowledge Strategy

• Community Drive Content Strategy: Shift content from centralised, high-production manuals to a dynamic, community-curated Knowledge Commons.

• Modular Learning: Ensure all training and coaching materials are bite-sized, searchable, and easily swappable, reflecting the diverse voices of the UK-wide movement.

Impact-Led Design

• Embedded Insight: Work with the Head of Impact to bake measurement frameworks into service design. Ensure that impact data is a real-time byproduct of the service, not an additional task for the church.

• Data Completeness at Source: Work with the Head of Impact to increase the percentage of impact data points (as defined by the the impact framework) captured automatically during the natural flow of service delivery (reducing the need for manual surveys or back-office data entry).

• Enabling the Impact Community of Practice: Work with the Head of Impact to ensure Insight and Evidence content is accurately and efficiently captured through good design.

• Closing the Feedback Loop: Translating voices across Client, Church and Supporter.  Working with insights from across the movement into immediate improvements.

Senior Leadership Team Contributions:

• Be a key member of the Agility and organisation leadership team, demonstrating and living out CAP’s values.

• Provide strategic counsel to the Chief Agility Officer and Executive Leadership Team on product-related matters.

• Represent CAP at industry events and conferences, establishing the organisation as a thought leader in the social impact space.

• Lead cross-functional initiatives to drive organisational change and improve overall operational efficiency.

• Play an active role as a member of the team in:

  • Platform Democratisation: Advocate for low-code/no-code solutions that move configuration closer to the business teams, reducing technical bottlenecks and increasing the speed of test and learn.

  • Agile Culture Lead: Coaching the wider movement in iterative mindsets, helping teams move from Risk-Aversion to Risk-Awareness.

  • Governance: Be an active participant in governance processes, complying with the technical guardrails as defined and championing best practice.

Measurable Outputs:

• Team Capability Index: Achieve an agreed-upon score on the internal capability maturity assessment for the CX/Innovation function

• Partner Effort Score (PES): A specific metric measuring "How easy was it to launch your latest CAP service?" (Target: Year-on-year reduction in perceived effort).

• Modular Component Adoption: The percentage of church partners using at least one component (e.g. a centre created idea) alongside traditional CAP created products and services.

• Partner Retention Rate: Reduction of the number of centres who leave due to system/process frustration

• Partner Created Content Usage Ratio: Track an increase in the percentage of church-contributed content that is verified and adopted by other churches in the movement.

• Onboarding Automation: The percentage of the Church Partner Journey that is self-service vs. requiring manual intervention from the Church and Client Support team.

• Meantime to innovation: Reducing the time it takes from idea to implementation.

• Innovation Roadmap: Developing an inspiring and impact focused roadmap with detailed business cases and projected impact targets, ready for philanthropic engagement

• Team Engagement/Retention: Maintain an average team engagement score above the organisational target and meet specific goals for voluntary staff turnover within the immediate team.

Culture:

Working at CAP is more than a job; it’s a commitment to a community and movement. We believe that a healthy culture is the fuel for our mission. This means we prioritise spiritual rhythms in our week—including dedicated time for morning prayer, worship, and team huddles. We are a 'joy-filled' office, which means we celebrate every win, from a client becoming debt-free to a colleague’s personal milestone. We expect our team to be 'all in'—not just in their tasks, but in contributing to a supportive, laughter-filled, and prayerful environment.

CAP is a mission-driven, fast-paced, and deeply relational environment. You will find a culture that prioritises:

• Spiritual Rhythms: We start our days with prayer and worship, staying connected to our 'Why.'

• Celebration: We are 'Debt-Free' obsessed. We ring bells, share stories, and celebrate transformation.

• Collaborative Bravery: We tackle big problems (like UK poverty) by working across teams and daring to try new things.

• Inclusive Belonging: We want you to bring your whole self to work, knowing you are valued for who God made you to be.

Other responsibilities include:

• Being willing to pray with staff and fully engaged with our Christ-centred culture.

• Encouraging friends, family and other contacts to support the charity through the Life Changer programme and other fundraising initiatives.

• Attending annual CAP staff conferences.

• Completing all compulsory CAP training within given timescales.

• This role falls within the scope of the FCA’s conduct rules, and you will be provided with training as to how these apply to the role. It is your responsibility to ensure that you follow these conduct rules.

The above job profile is a guide to the work you may be required to undertake but does not form part of your contract of employment. It may change from time to time to reflect changing circumstances.

Person:

Education:

• Degree level or equivalent vocational training.

Strengths / Working Genius:

• Whilst not mandatory, these are the types of Strengths or Working Genius profiles we feel are best suited to this role:

• Strategic Arranger

• Invention, Discernment

Experience:

Essential

• Proven experience (5+ years) in a leadership role with multi-disciplinary teams, with at least 3 years of managing managers and defining organisational strategy. 

• Experience of working in regulated industries.

• Experience of working with modular design.

• Track record of developing and executing successful service architecture and design.

• Experience managing budgets and forecasting return on investment.

• Expert knowledge and demonstrable experience of applying Agile/Lean principles, product methodologies, and working with service blueprints in a transformation environment.

Desirable

• Experience of working with Theory of Change.

• Experience working with non-profit organisations, churches, or in a church based social action context.

• Experience of CAP Products and Services or experience within the church-based movement with good knowledge of operations and client base.

Skills/Abilities:

• Systems thinking, with the ability to use data to inform decisions and measure impact.

• Ability to speak the language of UX, Data and Tech.

• Excellent communication skills.

• Experience of inspiring and listening in a movement culture.

• Proven ability to lead and develop high-performing teams.

• Ability to navigate complex regulatory environments.

• High emotional intelligence and ability to understand the human factors involved in the role.

Christian Commitment:

• The candidate must be able to verbally assent to and practically demonstrate Christians Against Poverty’s Statement of Faith and Core Values.

• The candidate must be able to actively participate in prayer and worship, whether individual, small group or corporately, as an expression of their own personal faith and in line with CAP’s Statement of Faith.

• All adults working in or on behalf of CAP have a responsibility to safeguard and promote the welfare of children and adults. This includes:

• A responsibility to ensure a safe environment in which CAP services can be delivered. 

• Identifying children and adults where there may be safeguarding concerns.

• Following the CAP Safeguarding policy in addressing any concerns appropriately.

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