35 Service manager jobs

Are you an experienced operational leader who is passionate about ending rough sleeping and improving outcomes for people experiencing homelessness?

This post is offered as a 12 month fixed term contract until February 2028, or secondment for internal candidates.

We are looking for an Outreach Manager to lead the Countywide Oxfordshire Outreach Service. The service is part of Oxfordshire’s Homeless Alliance, which brings together people with lived experience, service providers and local authorities to end rough sleeping and improve outcomes for people who are homeless or at risk.

You will lead a countywide team of coordinators and practitioners delivering Outreach and Navigator support across Oxfordshire. The team provides safe, responsive and person-centred support, helping people sleeping rough to access and sustain suitable accommodation. The Navigator offer provides intensive, coordinated and longer-term support for people with multiple and complex needs.

In this role, you will:

• Lead and coordinate outreach services across Oxfordshire, ensuring a safe, flexible response to referrals, risk, vulnerability and emerging rough sleeping hotspots.
• Manage and develop Outreach and Navigator teams, providing clear leadership and support to deliver high-quality services.
• Oversee referrals, assessments and verification activity, ensuring people receive timely, person centred support.
• Support people who are new to rough sleeping, experiencing long-term homelessness, or returning to the streets to access and sustain accommodation.
• Lead responses to complex cases, severe weather provision and operational challenges.
• Build strong partnerships with local authorities, commissioners and external agencies to improve outcomes for people experiencing homelessness.
• Monitor service performance, quality and outcomes, ensuring compliance with contractual and organisational standards.

The service operates flexibly to support people when and where they need it. The role will therefore require some work outside normal office hours, including occasional early mornings, evenings, nights or weekends.

About you

This role will suit a collaborative leader with strong management skills. If you can combine strong operational oversight with a person-centred approach we encourage you to apply.

• Experience of leading and developing social care, housing, health, homelessness or other services supporting people with complex needs.
• Experience of managing, supervising and motivating a staff team, including supporting and coaching practitioners.
• The ability to build effective relationships and work collaboratively with local authorities, statutory services and voluntary and community partners.
• Strong verbal and written communication skills, including producing clear reports using service and performance information.
• The ability to use case management and outcome-monitoring information to maintain oversight of quality, performance and contractual delivery.
• An assertive, persistent, flexible and solution focused approach to overcoming barriers and achieving sustainable outcomes.

Above all, we are looking for someone who shares our commitment to ending rough sleeping and can lead a dispersed team to deliver safe, inclusive and effective services across Oxfordshire.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

Please download the job description to view the ‘essential requirements’ for the role. Ensure you clearly address the experience, skills, knowledge and abilities from points 1-5 in your supporting statement.

When you're ready click the ‘Apply’ Button to start your online application on the St Mungo’s careers site.

Closing date: 22:59 on 25 November 2026

Interview and assessments on: 8-9 December 2026

Visa sponsorship eligibility

This role is not eligible for visa sponsorship. Applicants must have existing and ongoing right to work in the UK for the duration of employment.