SIG-Pathways is looking for a talented, passionate and ambitious Service Manager to oversee our Maidstone services supporting people in the criminal justice system towards positive resettlement outcomes and happy, healthy future.

This role will oversee our flagship residential support service for male and female prison leavers, consisting of 31 units of accommodation across 4 locations in Maidstone offering mixed levels of support. You and your team of Support Workers will deliver a trauma-informed service that provides residents a safe space to begin to address the underlying causes of their past offending, whilst equipping them with the skills and confidence to live independently at the end of their stay with us. You will also oversee our Housing First pilot project working in partnership with Maidstone Council to provide a holistic support package to people with complex needs and an accommodation need.

Reporting to the Head of Services, you will be responsible for contract compliance, standards and leading your service to ensure it meets or exceeds performance targets and achieves positive outcomes for the residents. You will be responsible for reporting our performance to our commissioners and executive team in a clear and timely fashion and taking swift action to address any areas of underperformance. You will also be required to contribute to reports to SIG’s Board of Trustees.

You will lead on ensuring your service is adequately staffed, and maintain a culture of learning and development through supervisions, appraisals and continuing professional development processes. You will ensure a coaching approach to line management is implemented throughout your service and adopted by frontline staff when supporting service users.

You will be a subject matter expert in criminal justice, with a thorough understanding of risk management and an ability to develop creative solutions to complex problems. You will use your knowledge to hold your service to the highest standards, conducting regular audits and ensuring learning and best practice is cascaded to all staff.

The role will also be responsible for delivering the service within its budget so an understanding of financial management and budgeting processes will be necessary. Knowledge of supporting vulnerable people, excellent communication skills and being able to develop strong working relationships with your teams, commissioners and other key stakeholders will be vital to the role.

You will have a passion for working with people with experience of the criminal justice system and/or with other marginalised groups, and a belief that everyone can turn their life around regardless of past or present circumstances. You will have some previous management experience, an ability to motivate and inspire, and a keen eye for detail.

Why work for us:

• Excellent core and on-going training aligned with personal development plan
• Access to employee assistance programme
• 25 days holiday increasing to 26 days after 2 years and increasing 1 day per year up to 30 days annual leave
• Medi-cash which includes the following:
• Discount gym membership
• Routine eye tests, glasses and contact lenses
• Dental treatment via NHS or Private
• Physiotherapy, Head Massage and a range of other therapies
• Life Assurance

If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you!

For more information, please visit our careers page in order to complete our online application form by clicking on the "Apply Now" button.

All successful applicants will be required to undertake an Enhanced DBS check and provide employment references covering the last 5 years period including one from your most recent employer.

20 hours per week

The Disability Resource Centre (DRC) is one of the leading disability organisations operating in Birmingham, Solihull and the wider West Midlands.

We have an exciting opportunity for a Service Manager to lead and manage DRC’s Employment, Skills and Training services and funded programmes. If appointed, you will line manage, supervise and appraise Team Leaders; Project/Service Co-ordinators and other staff.

You will ensure DRC’s contract obligations to partner organisations and funders are met, build and sustain positive relationships and links with external stakeholders, promote good practice in involving and empowering service users, and take an active role in the wider organisation.

To apply, please visit our website via the apply button.

Closing date: Monday, 20th June 2022.

Our advice team supports nearly 4,000 kinship carers each year with expert advice. We’re looking for an accomplished leader and manager to lead our growing advice and information team. As part of our new three-year strategy (2022–2025), we’re focusing on developing our high-quality, user-centred services to support more kinship carers when they need it most.

You’ll be an excellent manager, supporting your team to unlock their potential, develop new skills and pilot new channels of support and information (online chat, legal advice, and web content, among others). Our new Kinship Compass project is about developing clear and easy-to-access pathways to advice and information and peer support across local kinship communities. As our Advice and Information Manager, you’ll work closely with your team to support this project, taking the lead on developing the advice and information pathway.

We are growing and so is the need for our kinship carers. You’ll be a dynamic, thoughtful leader supporting a passionate and committed team.

You’ll work with our Online Service Innovation Manager to continuously improve the service, embrace digital solutions and create efficiencies and processes to drive performance and increase our ability to provide more support to kinship carers across England and Wales.

In this role, you'll work 28 hours (4 days) per week, and we offer flexibility so you can fit your home life around your job (which is really important to us).

About Kinship

Kinship is the leading charity in England and Wales for kinship carers – relatives and friends who raise children when their parents aren’t able to. We offer kinship carers expert advice as well as financial, legal, practical and emotional support and understanding from the moment they need it, for as long as they need it. We’re always there to help with the complicated and stressful decisions that so many kinship families have to make, as well as to celebrate the good times.

Working alongside kinship carers and the children they raise, with their voices and views at the fore, we build communities of support and give everything we have to fight for each family and their rights, as well as to raise awareness of kinship care and secure better support for all those playing this critical role.

In return, we offer 30 days’ annual leave plus bank holidays (pro rata if part-time) and a pension.

For further details about the role, please refer to the attached job specification.

To apply, please click the Apply button to send us your CV and cover letter, along with a completed Equal Opportunities form.

Closing date: 9am on Monday 6 June 2022.
Interview date: w/c 20 June 2022.

The main purpose of the role is to oversee the delivery of Pact’s projects in south East Region (currently-HMP Huntercombe, HMP Downview, HMP High down, HMP Send, HMP Coldingley, HMP East Sutton Park), ensuring consistent high-quality delivery across all services and providing supportive and progressive management to direct line reports.

The Services Manager will work jointly with delivery partners and internal and external stakeholders to deliver an innovative family support service in custody and in the community that treats children, families and prisoners with dignity and respect and puts them at the heart of the service, to help families gain greater access to support and early help within their local community, and that services and to ensure families are able to work together to decrease the chance of intergenerational crime.

The post holder will work towards ensuring that we can demonstrate the positive impact of a co-ordinated suite of services and interventions which provide ‘end to end’ support for people in custody and their families in the community.

About You:

You should have the ability to work in a challenging environment and remain calm as well as results orientated with a “can do” attitude. You should also have excellent communication skills, both verbal and written.

What we offer:

Pact offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye care scheme, cycle to work scheme and generous holiday entitlement. You will have the opportunity to attend training events to further develop yourself as a professional training and interventions worker. You will undergo a thorough induction process and be supported by a friendly and enthusiastic team.

How to apply:

If you feel that you meet the requirements of this exciting new role please complete an application form by clicking the `apply now` button.

*Please note that we reserve the right to close this vacancy early if we receive sufficient applications for the role.

Other information:

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).

This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.

About us

Pact (the Prison Advice & Care Trust) is a pioneering national charity that provides caring and life changing services to men and women in prison, to people with convictions on release and in the community, and to their children and families.

Pact’s vision is of a society in which justice is understood as a process of restoration and healing, in which prisons are used sparingly and as places of learning and rehabilitation, and in which the innate dignity and worth of every human being is valued. We work for the common good of Society, taking a public health-based approach. We work at the intersection of criminal justice, child and family welfare, mental health, wellbeing provision and health & social care.

Our volunteers and staff can be found in courts, prisons, probation services, and in communities across England & Wales. We are a diverse, inclusive, modern, and collaborative charity. We build effective partnerships and sustainable solutions based on our well-established understanding of the systems in which we work, and on our historic values and ethos developed through our 120+ years of service delivery.

Location: South East Region
Contract Type: Permanent
Hours: Full Time, 37.5 hours per week, Monday to Friday (weekend & evening work may be required occasionally)
Salary: £36,000 ( £34,000 base salary + £2,000 Market supplement)
Benefits: Cycle to Work Scheme, Life Assurance, Season Ticket Loan, EAP Scheme

Closing date: 3rd June 2022

You may also have experience in the following: Service Manager, Housing Association, Charity, Charities, Social Care, Not For Profit, Team Leader, Senior Support Worker, Deputy Service Manager, Supported Housing, Supported Accommodation, etc.

Ref: 133 133

We are seeking a passionate, committed, experienced manager to take on a lead role in service delivery in a high performing, busy, borough-wide substance misuse treatment service.

ARC Hounslow is a service provided in partnership by CNWL and Phoenix Futures. The service helps people break a cycle of addiction to substances such as heroin, cocaine, and new psychoactive substance as well as long term alcohol addiction. Many people turn to drink or drugs as a way of dealing with negative feelings, such as depression, stress, trauma or anxiety.

We work with people at any stage of their alcohol or drug difficulties to provide a single point of access to assessment and treatment for problems.

We recognise the importance of providing treatment for both the substance misuse problem, as well as any associated emotional and mental health issues.

The Service Manager role will form part of the local management team, and work directly with the CNWL Sector Manager and other colleagues in Hounslow. The Service Manager takes the lead on the Phoenix Futures elements of the contract, including developing and reviewing service plans for adults and young people. 

This is an exciting time to join Phoenix Futures when developments in the Public Health arena and Criminal Justice environment, we feel, bring many positive opportunities to extend our offer in local communities.

What we offer

• • Training opportunities and career development 
  • Opportunity to access potential yearly salary increments subject to appraisal up to £37,231
  • Employee Benefits and Reward Scheme
  • Benefits including season ticket loan, pension scheme and life assurance
  • 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
  • Access to a 24/7 Employee Assistance programme including telephone and online access

Interviews provisionally Monday 30th May

At Equal People mencap, we are proud of our 35-year history of supporting people with learning disabilities, autism, complex needs and experiencing mental health needs. We support adults at risk and vulnerable children in RBKC and Westminster. We offer a wide range of support options and activities.

We aim to support each individual to pursue their aims and dreams, live the life they choose and access, participate in and contribute to their local, and the wider community as much as they wish.

Our Charity has member representation at every level, including 50% of the Board. Inclusion, dignity, respect and the promotion of the rights, opportunities and choices of the vulnerable adults and children we support are key to our ethos and values.

We are rapidly growing and now provide over 1,000 hours per week of support We aim to be the best social care employer in London.

ROLE:

We are looking for someone who loves a challenge, is creative and has a passion for positive change, with the confidence to make decisions under pressure. You will be self-motivated and determined to achieve the best outcome for the people we support. You will achieve this through leading and motivating a dedicated team of support workers to ensure and maintain the delivery of high-quality support.

The successful applicant will need to be confident in communicating with the people we support, staff, family members and partner agencies.

To be considered for this role you must have experience and knowledge within the social care sector, experience of working with working with people with complex needs would be desirable. You should also have experience leading teams in Learning Disability services. As this service is registered for personal care/supported living you will be supported to undertake your registration with CQC.

You will be responsible for the continued positive outcomes for the people that we support through management of the services. You will be responsible for cultivating and contributing to a "continuous improvement" environment and will be proactive in the management of your staff, the rotas, and the budgets for your services.

You will be responsible for the quality of the service, as well as the finances and team performance, ensuring that the people that we support are given opportunities to pursue their interests and life goals.  Some of the people we support have profound and multiple learning disabilities alongside other complex healthcare needs such as physical disabilities, Epilepsy, Dysphagia, non-verbal, require peg feeding and some may require involvement with manual handling and supporting people with all aspects of their personal care.

Whilst it is not essential that you have direct experience as a Service Manager, it is important that you have some management experience, and a good knowledge of the health and social care sector. You will be working within the supported living environment. 

The role will challenge, excite and never be dull but will be truly rewarding.

You must be competent in using IT.

Your working week is flexible covering 7 days per week and will include working weekends and an on-call rota shared with your Senior Support Workers. Flexibility is key.

See attached job description and person specification.

Apply via CV and accompanying letter.

Closing Date 6th June 2022

About the role:

We have an exciting opportunity for an Advice Service Manager to run our Uckfield Office and lead a team of around 20 volunteer advisers. We offer advice on debt, energy, benefits, housing, immigration, and employment etc. to clients through a variety of channels, including telephone, face to face, text and email for free.

You will manage and be responsible for the day to day running of our Generalist Advice Service and develop, coach and mentor our volunteer advisers to ensure we deliver a high quality, client centred, multi-channel advice service.

Role context:

We can all face problems that seem complicated or intimidating. At Wealden Citizens Advice, we believe no one should have to face these problems without good quality, independent advice.

Every year thousands of people come to us for help solving their problems. This means we’re an important part of the community, with a credible understanding of local needs. We use this to tailor our services and help improve local policies and practices for the benefit of all of us.

When we say we’re for everyone, we mean it. That’s why we’re here: to give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

About you:

You will be an excellent people manager, with experience of motivating, inspiring and leading teams to achieve high quality standards and performance targets. You will be resourceful and highly organised – someone who embraces change and new challenges.

You will care about people and be able to adapt to get the best from them as individuals. You will be comfortable with producing reports, highly competent in IT systems, leading meetings, quality assessing your team’s work, and adapting to the changing needs of the service.

You will be able to prioritise your workload well, communicate clearly and effectively, work collaboratively with the rest of the management team and ensure our policies and procedures are implemented consistently.  

You will have proven experience and ability to manage a Citizens Advice generalist advice team ensuring staffing and resources are in place to deliver a high-quality service.

Working at Wealden Citizens Advice:
We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from suitably skilled candidates from all backgrounds.

Please let us know if you need us to adapt our application process so there are no barriers for you to apply. We will also meet any reasonable adjustment requests.

Impact Manager - UK Data Service
Salary: From £30,000 to £34,000 per annum depending on experience
Contract: Permanent
Location: Hybrid - office based with flexibility to work from home or at any of our hubs – London, Bristol, Manchester and Harwell. (Manchester preferred)

About Jisc:

Jisc is the UK higher, further education and skills sectors’ not-for-profit organisation for digital services and solutions. We operate shared digital infrastructure and services; negotiate sector-wide deals with IT vendors and commercial publishers; and provide trusted advice and practical assistance for universities, colleges and learning providers.

We believe in technology for good – in improving lives through education and research. Our people want to make a real change – at Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. Being a social enterprise means that no matter how small our individual actions are, the positive impact on our collective is huge.

Our people are at the heart of our success, and everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. Our story will be written by those ready to take on challenges and see them through; the kind of people who never stop learning, celebrating differences and using it to drive better solutions.

You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors.

The team:

The Digital resources team deliver a service that support the procurement, management, discovery and use of content for UK research and education. Our work areas are: open access support, library support and analytics services, digital content, resource discovery, and further education and skills

The UK Data Service  - a collaboration between Jisc and several UK universities - provides unified access to an extensive and expanding collection of high-quality digital data critical for social and economic research, including the UK censuses and government funded surveys, longitudinal studies, qualitative data, international macrodata and business microdata. The Service provides seamless access and support to meet the data needs of researchers and analysts in the higher education, commercial, voluntary and community sectors, and all levels of government.

About the role:

This is a great opportunity to show how social, economic and population data can make a difference to the world. You will identify and promote the use and impact of Service data and resources to audiences including policymakers, government sectors, charities, the private sector and the media. It’s a chance to build relationships with a wide range of researchers in HE and other settings, working within a team which covers a range of activities in terms of access to data and impact. You will support and identify opportunities focused on raising the visibility and impact of the UK Data Service and its collection.

Other responsibilities will include:

• Support the development of ways to measure, evidence and demonstrate the impact of the UK Data Service,
• Assess evidence of the impact of complex research using data from the UK Data Service across a wide range of disciplines, and develop web-based case studies, communication materials and social media strategies/plans 
• Identify and manage opportunities to increase the impact of the service
• Manage relationships with a range of stakeholders, including funders; academic researchers at all levels from early career to professors; organisations in the charity, voluntary and social enterprise sector; and policymakers on behalf of the UK Data Service
• Work closely with the UK Data Service user support & training, and communications directorates to ensure a joined-up programme of activities
• Support liaison with external funders (especially the Economic Social Research Council) and external groups including professional bodies, working groups, committees and governing boards
• Demonstrate engagement with the data community by presenting at national and international conferences or similar events

About you:

We know that sometimes people can be put off applying for a job if they think they can’t tick every box but we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You could be exactly what we need!

We are looking for:

• Knowledge of the impact agenda in one or more of these areas: higher education, the voluntary, charity and social enterprise (VCSE) sector, national or local government
• Experience of writing for, sourcing content, editing and maintaining websites and/or blogs using a content management system (CMS)
• Strong relationship-building skills at a range of levels from early career researchers to senior academic staff to funders
• A creative approach to communicating and promoting impact findings
• An interest in socio-economic research and/or data

Why work at Jisc:

We want to make sure our people have the flexibility they need to balance their personal lives and do well at work. So, we focus on outputs rather than presenteeism and are open to a whole range of ways of working, including flexible hours and working from home.

At Jisc we offer hybrid working so you have the flexibility to work from home or if you prefer, from any of our offices. At times you may be required to attend meetings, and you can work in the office as little or as often as you like, frequency can also be dependent on your role requirements.

We’re always learning and developing. All our people have access to a huge variety of learning resources to help them achieve this.

Our benefits are great too. We offer:

• 25 days holiday (plus bank holidays and three additional days Christmas closure) and flexible agile working
• A range of health and wellbeing benefits, including access to wellbeing support
• The option to join a generous pension scheme
• A wide range of discounts, a cycle scheme, financial wellbeing savings and season ticket loans, as well as a range of other benefits
• We also offer generous parental leave arrangements, career breaks and volunteer leave

Connecting with each other is easy, thanks to our technology but getting face to face is something we value and find time for when we can. Our main offices are Bristol, London, Harwell and Manchester, so you may need to travel on occasion.

Other stuff you need to know:

At Jisc we celebrate diversity and know that it is critical for our success. We work hard to make sure we’re inclusive. So, if you are great at what you do and share our values, we want to hear from you.

If you need any adjustments made to the application or selection process so you can do your best, let us know. We will be happy to help.

Just so you know, we review CVs as we receive them, and interview as soon as we have applications that look like a good match (usually within a week). We don’t use closing dates. So, please apply as soon as possible to avoid missing out on this role. We advertised this role on 19/05/2022.

We are looking for a positive, driven and people-focused Support Services Manager to manage a highly skilled team of Support Service Officers and Nurse Advisors in the delivery of high quality services that meets the greatest needs of those affected by blood cancer. 
 

The primary objective of the role will be to manage our services and provide practical and emotional information and support to anyone affected by blood cancer via our different platforms. But you’ll also be excited to use your knowledge and experience to scope out and project manage the development of new, innovative new services that meet the wide-ranging needs of the 1m people affected by blood cancer in the UK.  We are particularly keen to explore how we can use digital tools to increase our reach, and to provide greater value to the blood cancer community when they need it most.  Experience in digital project management would be particularly welcome.   

You’ll be excited to work flexibly and not daunted by regular adaptation to plans as we grow our insights and understanding about our community, and ways to support them.  You’ll love working with other internal and external stakeholders on projects large and small, working passionately to ensure the ‘patient voice’ is heard and always represented in everything we do.  This role will involve working with volunteers to oversee and moderate our growing digital and peer: peer services on a day to day basis, growing our network of people affected by blood cancer who can connect with each other and share experiences.  Keeping this community safe is vital, so an understanding of online safety practices is key. Impeccable written and verbal communication skills are essential in this role.  An understanding of blood cancer and blood cancer patient care would be beneficial.  

This exciting role provides the front line of our Blood Cancer Support Service, putting people affected by blood cancer at the heart of everything we do and tailoring our work to better meet their needs.  For this reason, the Support Services Manager will need to be resilient, adaptable, and determined to maximise the value and opportunities the role can bring to the blood cancer community. 

 We welcome applications from part time or job share candidates for this role.

About Black Thrive
We exist to change the odds stacked against Black people by embedding race equity into systemic change so that thriving is not the exception but the norm.
Black Thrive Global evolved from the work of the Black Thrive Lambeth Partnership, which was established in 2016 to address the inequalities that negatively impact the mental health and wellbeing of Black people in Lambeth. Black people’s cumulative exposure to negative experiences and poor outcomes are not unique to Lambeth and Black Thrive Global was founded in 2020 to address the detrimental outcomes for Black people of African and Caribbean descent wherever they may be located. 

Job summary
Black Thrive Lambeth has developed a new co-designed culturally appropriate peer support advocacy service (CAPSA) on behalf of the Living Well Network Alliance (LWNA). The aim is to provide support to members of the Black community who have mental health needs through peer support and advocacy. The service will be led by people using their own lived experiences of mental health issues to help each other, providing a space where individuals feel respected, accepted and understood. They will understand that everyone’s experience will be unique but will treat everyone’s experience as being equally important. The service is focused on striving for recovery, acknowledging the inherent challenges of racism for Black communities within traditional mental health services and providing support that enable people to live full lives. The organisation is specifically recruiting black male and female applicants, in keeping with the positive action provision within the Equality Act 2010 in order to meet client need and employee safety. These posts are therefore restricted to Black applicants under the Equality Act 2010, Schedule 9 and Part 1.

CAPSA values
The CAPSA values are based on the following principles of engaging and empowering black communities to embrace and acknowledge their potential:

• Humanity - Embracing diversity and the importance of all our communities – ensuring an anti-racist and anti-oppressive approach.
• Empathy – Providing a safe and trusting environment, welcoming lived experience and being non-judgmental.
• Healing – Acknowledging the hurts of the past and embracing a positive future. • Respect – Listening to individuals - taking an approach that builds on strengths, is empowering and recovery focused.
• Togetherness – Developing mutual two-way relationships, that redresses the power imbalance, resisting a them and us approach.

Purpose of the role
The post-holder will lead a team of peer support workers (PSWs) and advocates working with adults across the NHS and the local community in Lambeth. As a Service Manager you will play a key role in the development and delivery of peer support and advocacy services. This role has been specifically designed for Black people who have personal, lived experience of mental health challenges. You will be required to provide line management support, be the point of contact for our stakeholders and ensure high quality delivery of services.
This work will include working closely with community and NHS organisations to:

• Develop new aspects of the CAPSA service.
• To work with the Programme and Partnerships Manager to sustain the service in the longer term
• Ensure co-production with service users, staff and partners in all aspects of ongoing development.
• Manage the ongoing operational functions of the service.
• Directly line manage staff, including a team of peer support workers and advocates, as well as shared management of an administrator.
• Ensure robust monitoring of all aspects of the service and team performance.

Application Instructions: Please send a cover letter and upload ONE document which contains your CV (of no more than 3 pages) and the completed equality and diversity monitoring form.

• Would you like to help improve the quality of life for carers in North Tyneside?
• Are you passionate about ensuring that the voices of carers shape policy and services?
• Are you a positive, driven and committed individual?

North Tyneside Carers’ Centre is as a medium sized charity providing support services for local carers including: one to one support; information and advice; advocacy; training for carers and professionals; peer support groups; counselling; wellbeing sessions; family support and breaks and activities. We are recognised locally for our work and work closely with statutory services to improve identification and support for carers.

We are looking to recruit an Adult Carers’ Service Manager to manage the services we provide for adult carers on a day-to-day basis. If you have the passion, drive and experience, this is an excellent opportunity to develop and deliver vital support to adult carers in North Tyneside, as they come through the pandemic.

The post holder must have: at least two years’ experience of developing, delivering and managing projects and/or services in the public or voluntary sector, including budget management; proven staff management experience and experience in shaping and delivering services, actively involving carers.

Closing date: Monday 16th May 2022 at 12pm.Interviews will be held: Monday 23rd and Tuesday 24th May 2022

The vacancy

We are currently recruiting for a Service Designer to help us shape how we support Parkinson’s UK communities. You’ll play a pivotal role in a key programme that’s transforming how Parkinson’s UK interacts with communities across the UK. From branches run by volunteers, to activities created for people with Parkinson’s. 

We know that people in local communities are making amazing things happen for people with Parkinson’s and those close to them. We want to make sure we support the people at the heart of these communities in the best way - so they can make the best decisions and drive the right initiatives in the ways that work for them. 

To do this, we’re looking to embed a new community development model and we need you to help us design how this works. We want to ensure we understand our communities and their interactions, develop the best services to enable them and support them in the most effective way.

What you’ll do 

You’ll set your approach for the discovery. In this 12 month contract, we envisage 6 months focused on discovery and 6 months designing the future service, prototyping solutions to inform a service blueprint to shape strategy and planning for delivery.

You’ll

• identify the different user groups and design and conduct research to discover their needs, interactions and experience with Parkinson’s UK
• map existing services and identify opportunities to improve
• work alongside a Business Analyst and Delivery Manager to design a future state where communities are supported in the way that’s right for them
• prototype and test ideas as you go
• embrace agile and lean principles and work collaboratively with colleagues, volunteers and people with Parkinson’s 

What you’ll bring

You may not have been in a role specifically called “Service Designer” before and that’s fine. We know lots of transferable skills make great Service Designers! 

The ideal candidate will be an excellent communicator who can present and articulate ideas and concepts well and able to demonstrate:

• Experience in working through a discovery, from research to prototyping through to recommendation of how to deliver services at scale 
• Strong research skills, knowing which research methods to apply when 
• Excellent analysis and synthesis skills to identify and communicate the key insights 

Interviews will be held on the 6 June 

As well as flexible working hours, this role is offered on a flexible contract giving you the opportunity to also work from home, on an agreed working pattern. You will be required to cover your own travel expenses to the office.

We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief. We actively encourage people with Parkinson's to apply.

What's it like to work for us?

We aim to find a cure and improve life for everyone affected by Parkinson's - and you could help us achieve this.

We offer a variety of paid job roles and volunteer opportunities both at our UK office in London and across the UK

About WHISC

Established in 1984, Women’s Health and Information Support Centre (WHISC) is charity with a mission to empower women in the Liverpool City Region with knowledge and person-centred support to become the best version of themselves.

Everything we do at WHISC is about helping women to thrive, through a range of one-to-one and group services aimed at empowering and supporting women. As well as delivering outreach across the city, many of WHISC’s services are delivered from our busy, central community resource centre. We offer a safe, welcoming and inclusive space where women can seek support, learn new skills and find the information they need to help them to get back on their feet.

About the role

We are looking for a dedicated Service Manager to join WHISC, to lead and develop the range of services on offer to increase our reach and impact on the women of Liverpool City Region. The Services Manager will oversee operational management of WHISC services, including the volunteer programme. With a focus on delivering high quality services, where women’s needs are central, the Services Manager will work closely with the Chief Executive Officer to identify opportunities for service development and improvement.

Holding responsibility for the Volunteer Programme, the Service Manager will identify opportunities where volunteers can support and enhance our services; ensuring they have the training, development and support to make a positive impact.

The Services Manager will provide leadership to the team on issues relating to safeguarding and risk; utilising their specialist skills and experience to ensure women are supported safely and effectively in partnership with other agencies.

About you

You will have knowledge and a good understanding of many of the issues that can affect women’s lives, as well as the impact of these on women’s health and wellbeing. With substantial experience of working with women, particularly those who are experiencing mental health and wellbeing difficulties, you will have a passion for delivering services which are led by women and based on individual need.

You will lead with compassion and a dedication to delivering safe, high quality services that are inclusive of women from all walks of life.

Splitz Support Service delivers services across the South West for victims and perpetrators of domestic abuse and victims of sexual violence. We provide responsive, victim focused and trauma informed support and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery.

• To lead the day to day operations within the Devon and Torbay services, which includes: Independent Domestic Violence Advocacy (IDVA), early intervention, perpetrator behaviour change and other linked services.
• Enable the charity to realize its vision, mission and strategic ambitions through the management and delivery of excellent, responsive services that achieve great outcomes for all our domestic abuse and sexual violence service users.
• Lead and inspire staff to deliver domestic abuse and sexual violence services that meet the high quality standards of Splitz, commissioners and accrediting bodies.
• Develop and deliver new projects through evidencing need, gaps and contributing to Splitz income generation and growth strategies.
• Work collaboratively with a range of partners and stakeholders to promote systems change for victims and perpetrators of domestic abuse and their children.
• The post holder will operate within both a local and national context, and will be working closely with the Senior Management Team.