Service manager jobs

What You'll Do:

- Leadership Excellence: Lead, inspire, and effectively manage a team of professionals to deliver exceptional mental health support and interventions.

- Innovation and Empowerment: Channel your passion into providing evidence-based interventions, elevating the mental health and emotional well-being of the people we serve, while opening doors to life's possibilities.

- Collaborative Leadership: As a key representative, you will engage in external meetings, fostering vital partnerships with local mental health services, including primary and secondary mental health services in Swindon.

Why Join Us:

· Impact Matters: Join a team where your work directly transforms lives and contributes to a healthier community.

· Personal Growth: We offer professional development opportunities that will enrich your career and help shape the future of mental health services in Swindon.

· Collaborative Culture: Work alongside like-minded individuals who share your passion for making a meaningful impact.

Together, we can build a brighter, healthier future for Swindon. Your leadership can make all the difference.

Key Responsibilities

· Co-lead and develop your team in partnership with the Service Manager in delivering recovery-focused, high-quality, safe and person-centred care, delivering great outcomes for people using services.

· Informing the future direction and development of the Swindon Wellbeing Services including working closely with Directors and Commissioners internally and externally of the organisation.

· Champion innovation and co-lead the implementation of enhancements to services, and support the implementation of change, best practice and continuous improvement.

· Establish effective working relationships with key referrers including the Primary Care Networks and Secondary Care Services in your locality, facilitating meaningful two-way dialogue with key stakeholders.

· Understand and build upon local assets and resources, to enable holistic and flexible place-based support structures that are responsive to local needs.

· Ensure all staff are supported and developed through on-the-job coaching, individual supervision, group supervision and appraisals, identifying and promptly addressing learning and development needs.

· Produce regular outcome reports demonstrating the effectiveness of the service and highlighting gaps in provision.

· To be involved with the recruitment of new staff including participating on the interview panel and leading on the inductions of new Swindon staff.

· To oversee the recruitment of volunteers, including participating on the interview panel and leading the induction.

· The role will include being on call based on a rota system to provide support to staff in services across Swindon & Gloucestershire Mind when required.

· To attend meetings in relation to the Sanford House building and meetings relating to contracts.

· To conduct risk assessments in relation to service areas, ensuring the services are using the Mental Health Triage Scale effectively and appropriately

· To investigate any incidents reported by staff or people accessing services and follow up with recorded outcomes following S&G Mind policies and procedures

· To explore complaints made to the Swindon SBC wellbeing contract and follow the relevant procedures and policies.

· To undertake investigations in line with relevant policies e.g., complaints policy, HR investigations.

· To ensure all staff are assessing risk and that risk is managed appropriately in line with the persons needs and the policies/procedures of the service.

· To ensure that all lone working arrangements are in place and always followed.

· To act as the Safeguarding Lead for adults and children within the Swindon Wellbeing Service

· To act as the Health & Safety Officer within the Swindon Wellbeing Service.

In your role as Service Delivery Manager you will manage elements of Mindworks contracted services that are delivered by our Emotional Wellbeing Practitioners with ND Specialism and our CYP Counsellors. The teams deliver services for CYP in both school and community settings and provide both groups and one to one relevant to individual needs and community areas of contract coverage for Surrey.

In addition you will manage our SBN ND project, currently funded to end March 2026.

Responsible for the service provision, demonstrating outcomes and impact, as well as supporting the team with safeguarding and non-clinical supervision.

You will work closely with other managers to ensure the optimum level of quality assured and safe service operations are delivered to CYP and their families. 

Innovation and development collaboration will be an important element of the Managerial position; this is both within the service and in collaboration across the wider Surrey Wellbeing Partnership and Mindworks Alliance.

 Responsibilities:

• Lead the delivery of Emotional Wellbeing Practitioner (ND), Counselling Services and SBN ND Practitioners

• Development and innovation of Emotional Wellbeing Practitioner (ND), Counselling and SBN ND Services

• Line Management/Case Management

• Impact Monitoring, Evaluation and Reporting

• Budget Responsibility

• Meet organisational requirements

Deputy Service Manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Deputy Service Manager

Location: Based within the Non-residential service in Wembley, working within communities, homes, and other residentials. This service does have step free access however we are unable to guarantee this at some of the other locations where the role is based such as homes and community based locations.

Salary: £31,700

Shift Pattern: 37.5 hours per week Monday to Friday on a rota working 09:00 - 17:00, hours may be extended 08:00 - 18:00. You may also be required to work outside these hours as per service/participant requirements. You will also take part in our out of hours on call rota for managers.

About the Role

This is a great opportunity for a Deputy Service Manager to join our team based in Wembley. You will support the Service Manager to ensure high quality service delivery, being a key contact for staff, helping them feel supported, skilled, and empowered within their roles. In this role you will be based within a service which is at the heart of delivering person-centred support to vulnerable adults who have been, or are at risk of homelessness. 

Key Responsibilities include:

• Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle
• Support the Service Manager in leading the day to day operational delivery of the service
• Risk Management ownership, ensuring processes and policies are followed
• Financial Management, including petty cash and budget management
• Contract management and Internal auditing, admin, and general other duties as required. 

About You

We are seeking a passionate, driven and motivated colleague to help lead our service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly around homelessness and complex needs, able to support the team in delivering their daily duties. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!

• Understanding of homelessness and complex needs of people from different backgrounds
• Ability to provide high quality support and line management to staff.
• Ability to support the Service Manager and help manage staff with daily tasks, caseloads and overall day to day running of the service.
• Ability to motivate and empower a team to achieve KPI's
• Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries
• Willingness and ability to work flexibly to meet service needs
• IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

About the role

We have an exciting role available for a motivated and passionate leader to join the Floating Hub team as a Service Manager. The Floating Hub is a time limited, intensive intervention for targeted cohorts of people sleeping rough in hotspots across London. It is a multidisciplinary 24/7 ‘pop up’ assessment hub lasting up to 21 days in each location. Once each Floating Hub closes the team carry out a planned handover with all agencies to ensure that individuals are successfully rehoused. The Floating Hub provides safe off the streets accommodation and brings partners together under one roof to deliver rapid, tailored support, aiming to ensure that people do not return to rough sleeping.

This is an exciting opportunity to join a dynamic and initiative service which specialises in working with people where other attempts to end their homelessness have failed. As a Service Manager, you will:

• Oversee the day to day running of the service, support and manage a team across the project.
• Work closely with outreach teams, local authorities and other agencies to set up each Floating Hub and oversee its delivery.
• Implement and monitor key performance indicators for the Floating Hub and work to maintain a high performing service.
• Provide line management and motivational support to a high performing team.
• Liaise with partner agencies to build and maintain effective relationships to support effective service delivery. 

About you

We are looking for a motivated and passionate manager to lead and support a team across the project. You will have a genuine interest in the overall aims of the service, and demonstrate:

• A creative and dynamic approach, with excellent communication skills, and the ability to build relationships and negotiate with a wide range of partners and external audiences.
• The ability to operate in a fast paced environment and manage a varied workload and multiple priorities.  
• Knowledge and understanding of the housing and support needs of people experiencing homelessness.

If you want to play a part in the positive impact of this integral service, we encourage you to apply! 

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 9th January 2025

Interview and assessments on: 21st – 23rd January 2026

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Work Place
• Great Pay and Other Benefits

Front of House Services Manager

£31,107 Per Annum

Plymouth, Devon

Full- Time (37.5 Hours per week)

Permanent

Are you passionate about creating welcoming spaces and delivering exceptional service?

St Luke’s Hospice is seeking a dynamic Front of House Services Manager to lead our Reception, Catering, Night Support, and Domestic teams.

This is a pivotal role ensuring that every visitor, patient, and colleague experiences a safe, clean, and compassionate environment aligned with our values of Compassion, Respect, Integrity, and Professionalism.

What you’ll do:

• Lead and motivate teams across Reception, Catering, Night Support, and Cleaning services.
• Ensure smooth day-to-day operations and high standards of customer care.
• Oversee catering provision, maintaining quality and compliance with food hygiene regulations.
• Manage rotas, budgets, and resources effectively.
• Drive infection control and health & safety compliance.
• Recruit, train, and develop staff and volunteers.
• Act as the key point of contact for Front of House queries and feedback.

What we’re looking for:

• Strong leadership and team management experience.
• Knowledge of hospitality operations and customer service principles.
• Understanding of health & safety, food hygiene, and infection prevention.
• Excellent organisational and communication skills.
• Ability to work flexibly and respond to operational challenges.
• NVQ Level 3 or equivalent in Hospitality, Customer Service, or Team Leading (desirable).

We’re an equal opportunities employer

We welcome applications from all backgrounds and are committed to building a diverse and inclusive workplace where everyone can thrive. We assess candidates based on skills, experience, and qualifications — not background or personal circumstances. As part of the Disability Confident scheme, we guarantee an interview to all disabled applicants who meet the essential criteria. Having a criminal record won’t necessarily bar you from employment; decisions are made based on role requirements and individual circumstances.

Unfortunately St Luke's Hospice Plymouth aren't able to sponsor individuals to work in the United Kingdom.

Closing Date: Sunday 11th January 2026
1st Interview Date: To be Confirmed
2nd Interview Date: To Be Arranged

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Westway Trust are seeking a dedicated and experienced Nursery and Crèche Services Manager with a track record of managing a Good or Outstanding Oftsed rated Early Years’ service, who will be committed to supporting and enhancing the lives of children in the North Kensington community.

This role is key to positioning the Trust as a provider of affordable, vital and culturally appropriate services.  Reporting to the Senior Manager Learning, you will lead and manage on all aspects of the Trust’s nursery and crèche services, ensuring the highest standards of health, safety, safeguarding, and Ofsted requirements are met.  You will manage a team of full and part-time staff and will build strong partnerships with families and the local community. You will be a confident communicator working closely with statutory regulators, commissioners, partners and stakeholders.

If you have a passion for making a positive difference in young people lives, as well as developing and managing a team, this role could be for you.

This is a full-time post however job share will be considered

Key responsibilities of the role include but are not limited to:

• Manage the staff team to deliver the Nursery and Crèche services.
• Liaison with all relevant members of staff to ensure maximising the team’s opportunities for employment, personal and professional development and organisational engagement.
• Develop, monitor and review activities to ensure high standards of childcare and learning.
• Quality assure and develop and improve services to maintain and improve our Ofsted position.
• Attend budget planning with the finance team to ensure a full understanding of the budget; good budget management and a strong out-turn in line with the growth strategy.
• Keep appropriate records of all children and account for their social and individual developmental needs.
• Monitor and report against the delivery objectives of the service providing observation and feedback to Nursery and Crèche workers so that they can improve their own direct planning and delivery and qualifications.
• Provide data as required for reporting internally to your line manager and through the Trusts Governance, and externally.

Qualifications:

• Relevant qualification in childcare at a minimum Level 4.
• Level 3 Safeguarding qualification

Knowledge, Skills and Experience:

• Minimum 2 years’ experience of managing a Nursery with experience of all the relevant duties, monitoring, reporting and quality improvement.
• Experience of being the main contact for Ofsted.
• A track record of working collaboratively with colleagues, partners and stakeholders to develop successful partnerships, growth, and achieve joint success.
• Strong experience of planning ahead, scheduling, attention to detail and problem solving.
• Experience of managing staff and supporting their development.
• Experience of managing resources and budgets.
• Strong verbal and written communication skills and experience of writing reports.
• Knowledge of Safeguarding.
• Experience of delivering a service that demonstrates an understanding of different cultures.
• An understanding of the issues facing North Kensington and a track record of working alongside beneficiary communities (desirable)

The application deadline is Sunday 11 January 2026 when applications will be reviewed and shortlisted for interview.  However, we reserve the right to close the application early.  An early application is strongly recommended.

Please apply directly from our website.

Service Manager - Drug Strategy Lead - HMP Millsike

Location: East Riding of Yorkshire

Salary: £40,000 per annum

Vacancy Type: Permanent

About The Role

Are you ready to lead real change in one of the prison service’s most critical priority areas?

We are looking for a driven, experienced Drug Strategy Lead to shape and deliver a whole-prison approach to reducing drug misuse, supporting recovery, and improving rehabilitation outcomes.

This is a high-profile leadership role with real influence, working closely with the Governor, senior leaders, health partners and external agencies to turn national strategy into meaningful, on-the-ground impact.

What you’ll do

• Lead and deliver HMP Millsike’s Drug Strategy, aligned with HMPPS priorities and the Forward Trust’s rehabilitation mission
• Drive initiatives that reduce demand, build recovery, and minimise harm
• Act as the subject matter expert, advising senior leaders with evidence-based insight
• Oversee the ISFL, ensuring a safe, purposeful and recovery-focused environment
• Coordinate cross-prison activity with Security, Healthcare, Education, Psychology and Residential teams
• Use data and intelligence to target risk, measure impact and drive continuous improvement
• Build strong partnerships to support treatment, recovery and continuity of care pre- and post-release
• Champion a trauma-informed, person-centred, recovery-focused culture

Who we’re looking for

• Proven experience in strategic planning and operational delivery within criminal justice or substance misuse
• Strong knowledge of national drug strategy frameworks and how to apply them locally
• A confident leader and influencer, comfortable working across multi-agency environments
• Excellent communication skills, with experience briefing senior stakeholders
• Prison or secure-environment experience highly desirable

This is a unique chance to shape strategy where it truly matters, turning policy into practice, supporting recovery, and making a lasting impact on lives, rehabilitation and public safety within a new and ambitious establishment.

HMP Millsike is in a rural location; therefore, access to a car is preferred.

Please note: Prison Vetting is required for this role which is managed by HMPPS & can take between 8-12 weeks to process. 

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits -

• Flexible working
• Training and development opportunities
• Simply Health Cashback Scheme (optional)
• Season Ticket Loan Scheme
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter
• Death in Service Payment (2x annual salary)
• Critical Illness Insurance (subject to qualifying criteria)

To Apply 

If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.

Mind in Brighton and Hove empowers and supports people who have experience of mental health issues in Brighton and Hove, East Sussex and West Sussex. Our Advocacy Services take action to help people say what they want, secure their rights, represent their interests, and obtain services they need.

We are seeking an experienced, enthusiastic manager to support, develop and manage staff delivering high quality mental health advocacy services and ensure services reflect best practice. You will work closely with other agencies, delivering services in partnership and identify opportunities for service development.

The successful applicant will have excellent communication skills, knowledge of and commitment to advocacy services and experience of managing and delivering mental health services with a strong client focus.

In return, we offer a range of benefits including full induction, learning and development opportunities, and 29 days’ leave (pro rata) per year excluding bank holidays, 3% pension contribution and access to a confidential 24-hour Employee Assistance Programme.

Full job details and an application pack can be found on our website.

Closing date: 5pm on Monday 12th January 2026.

Interviews will take place on Wednesday 21st January 2026 at 51 New England St, Brighton BN1 4GQ.

Alternative interview dates may be available, if required.

We are committed to equal opportunities and we value diversity in our workforce and aim to recruit a workforce that reflects the communities we serve. We encourage applications from everyone irrespective of age, disability (including experience of living with mental health issues), gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.

All successful applicants are subject to a Disclosure and Barring Service (DBS) check.

Service Manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Service Manager 

Location: This role is based in Royal Borough of Kensington and Chelsea (RBKC), the service is a short walk from Ladbroke Grove (Circle and Hammersmith) station. Unfortunately, this service does not have step free access.

Salary: £38,700

Shift Pattern: 12 month fixed term contract, 37.5 hours per week, Monday to Friday, 09:00 - 17:00. Onsite face to face service, with flexibility around these hours required as per resident and service requirements. All managers, including this position will take part in the out of hours on call duty. 

About the Role

We're looking for a Service Manager to join our team based in RBKC. You will manage multiple dispersed services within the area. In this role, you will support your team to deliver person centred care and support to residents who face multiple and complex needs which includes mental health challenges, substance use challenges, and homelessness. You will be a natural leader, able to support a team with your knowledge and experience to provide the best support to the residents, through empowerment and upskilling. 

You will support them to deliver a seamless and supportive service which enables residents to overcome personal challenges and to achieve their goals. We're looking for someone who is solution focused, has a passion for the resident group we support, and driven to make a lasting change to lives. This is a 12 month fixed term contract with the view that it may be extended into a permanent position in the future.

Some Key Responsibilities include:

• Leading and motivating a team to deliver high quality care and support
• Managing complex situations and driving service improvements
• Support a team who directly support individuals in their recovery journey
• Working closely with other teams and organisations to ensure the right support is provided
• Risk Management, Information Management, and Case Recording
• Property and Housing Management
• Financial Management

About You

We are seeking a  passionate, driven leader to run this service and make a real difference for people with multiple and complex needs. You will be knowledgeable about the needs of our residents and able to support the team in delivering excellent care. You will bring energy and passion to the role, work flexibly to meet service needs, and contribute new ideas and opportunities to develop the service further while maintaining high standards of excellence.

• Confident leadership skills and ability to inspire and motivate a team and residents directly
• Experience in supporting people who have multiple and complex needs including mental health, homelessness, substance use, offending backgrounds
• Experience in frontline, and now able to empower a team to deliver a seamless service
• Confident leadership skills and ability to inspire and motivate a team. While you’ll have support from management, this role requires someone who can take ownership and lead with confidence
• Confidence in using IT; we use various systems and software's so need someone who is confident in learning new IT skills and can navigate around computer systems
• Ability to drive the service forward and implement improvements
• Ability to work at pace, using initiative, making decisions, and proactiveness in your approach
• Alignment with our values of Ambition, Empowerment, Transparency, and Inclusivity

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Services Manager – Complex Needs & Community
Reference number: 313
Responsible to: Director of Complex Needs and Community
Working hours: 37.5 Hours per week
Rate of pay: £38,000 - £39,000 per annum 
Working base: One of 7 Herts Mind Network Wellbeing Centres closest to home
Area covered: The role requires travel across Hertfordshire to our Wellbeing centres, community partnerships and external organisations

About Us

For over 50 years, we have supported the people of Hertfordshire with their mental health. We offer a range of Community Support services which provide advice, information, onward referral and holistic outreach support to people who are experiencing mental ill-health or who need help with their mental wellbeing. Our high quality services are flexible and we help people to resolve real-life difficulties and to improve their own independence, quality of life and wellbeing. Each year, we help 15,000 people experiencing mental ill health.

We are a local Mind, affiliated to national Mind, the leading mental health charity in England and Wales. This means that we are an independent charity responsible for raising our own funds through contracts, grants and fundraising.

About our Complex Needs & Community Services

The successful candidate will manage and develop the Complex Needs and Community Teams at Hertfordshire Mind Network. The Services Manager will be responsible for leading a variety of services currently including the Flourish (asylum seekers and refugees) contract and the Primary Care Network contract. As the services grow and develop, other services/projects may sit under this post.

About the role

The role requires travel across Hertfordshire to our Wellbeing centres, community partnerships and external organisations and is responsible for a team of staff and volunteers who work within Complex Needs and Community teams across the county.

As a Services Manager you will be an integral part of the Senior Management Team (SMT) and work in partnership with Complex Needs Team Leaders and the other Service Managers across the Charity. Reporting into the Director for Complex Needs and Community you will be directly responsible for the efficient and effective delivery of two or more of our Services and a key member of the Herts Mind Network Safeguarding team.

Responsibilities of the post

• Support the Director of Complex Needs and Community with effective running of the complex needs and community services.
• Build strong relationships and liaise with commissioners and partner organisations.
• Manage the Flourish and PCN contracts.
• Work closely with all key delivery partners across the system to ensure the service is responsive, inclusive and easy to access.
• Support the development of services by promoting and being responsive to changing needs.
• Oversee the recruitment and management of client facing staff.
• Be a strong safeguarding level 3 champion and manage/support referrals.
• Ensure all policies and procedures are current, understood by staff and that they are working within these policies and procedures.
• Monitor outcomes and evaluate the service, ensure all KPIs are met.
• Process referrals and manage and prioritise all administration tasks associated with the service, including Payroll and expenses submissions.
• Be part of the Senior Management on call rota (out of hours), attend SMT meetings as required and support the work of the wider SMT. 
• Maintain and enhance service delivery standards and effectiveness.
• Contribute to the service development by working alongside the Directors to evaluate service delivery and produce progress and monitoring reports.

Benefits

• Annual leave entitlement of 25 days per year pro rata, rising to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays).
• Birthday leave day.
• Cash plan health cover (after 6 months employment).
• Eligibility for blue light card.
• Employee Assistance Programme.
• Ongoing training relevant to your role.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is 9am on January 15th 2026.
Interviews to be held on Wednesday 28th of January 2026
N.B. Please quote reference number 313 when completing your application for this role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

Harrogate Homeless Project

Client service manager job advert

Harrogate Homeless Project is seeking to recruit a Client Service Manager to lead and develop the Client Services Team and Support Worker Team. This is an exciting opportunity to be part of a growing team and to have the opportunity to make a real difference to our work.

The post holder will be responsible for the strategic growth and compliance across the services we offer to clients including accommodation, social activities, education and welfare support.  To represent the charity at local, regional and national policy forums and be the trusted voice on homelessness and rough sleeping in North Yorkshire.

We are looking for someone who has a positive approach to their work with the ability to initiate and maintain constructive relationships with clients and colleagues. If you have a passion for making a difference to homelessness in Harrogate, then we would love to hear from you.

This is a full-time position consisting of 37.5 hours a week. These hours will normally be worked between 9.00am – 5.00pm however some flexibility is required to vary working hours to cater to client needs and assisting them with their appointments.  The salary for the post is £42.500.

This position will be based across our two sites – Hostel, Bower Street, Harrogate, HG1 5BQ and Springboard, Lower Hall Wesley Centre, Oxford Street, Harrogate, HG1 1PP.

Join us and help shape the future of homelessness support in the Harrogate district.

Closing date for applications is 5pm on Friday 9th January 2025, with interviews taking place week commencing 12th January. If you wish to apply for this post please forward a CV along with a supporting statement, showing how your experience fits with the job description and person specification this is available on the vacancies section of our website.

About Us:

Harrogate Homeless Project provides people experiencing homelessness with a safe place to stay and the support they need to build confidence and move towards independent living.

Company Benefits – • A supportive team environment • Opportunities for career advancement, • 33 days holiday (inc bank holidays) • Healthcare package • Travel benefits • Workplace pension scheme.

Could you be our new Volunteer Coordinator?

Who we’re looking for

Are you dynamic and resourceful? Are you motivated by helping people to help themselves? Can you enthuse a volunteer team to support people experiencing complex and emotionally demanding issues? We’re seeking a Senior Volunteer Coordinator to maintain and develop our remote services from our office in Nottingham. 

You will be an excellent communicator, as well as a practical, well organised and hardworking individual, preferably with experience in the voluntary sector or equivalent transferable experience.

Reporting to the Head of Service Delivery, you will be responsible for recruiting, training and supporting volunteers to deliver a service to Litigants in Person, facilitating day-to-day operations, and building and sustaining relationships with key contacts at our partner university and the national court service, as well as providing line management to our Volunteer Support Coordinator.

This post is funded by The National Lottery Community Fund

TRC Sexual Abuse & Rape Support Greater Manchester is seeking a committed and experienced professional to join our team as Services & Operations Manager.

Based across our sites in Trafford, you will provide clinical and operational oversight of TRC’s service areas (counselling, ISVA, helpline & digital, and Pathfinder) and provide direct day-to-day service management. You will also lead on safeguarding, act as a line of support between the services and the CEO, and coordinate TRC's client-facing centre.

This is an exciting opportunity to support our trauma-informed services for survivors of rape and sexual violence.

The National Gallery is seeking a dynamic professional to lead the delivery of a responsive Information Systems Service Desk and ITSM platform, ensuring exceptional support for National Gallery employees and contractors across on site and remote environments.

This role is pivotal to maintaining the availability and reliability of user facing IT systems, aligning them with the evolving needs of the business. A strong emphasis is placed on service delivery excellence, driving continuous improvement through analysis of service call history, trends, and response rates. Insights from this data will shape resource allocation and inform enhancements to IT infrastructure, ensuring the National Gallery information systems continue to meet organisational requirements and deliver value.

The successful candidate will coordinate with various departments across the Gallery including the IS team, working closely with both technical and non-technical teams to provide a reliable, responsive, and proactive service experience.

This is a hybrid role, with on-site presence required in line with business needs.