Service manager jobs in battersea, greater london

£28,000 - £30,450 per annum

Fixed term (12 months), full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

We’re looking for a Customer Experience Executive to join our team on a fixed term basis covering an internal secondment. This is a fantastic opportunity for a proactive, people-orientated, Customer Experience/ Supporter Care professional to join an established team at one of the most dynamic charities in the UK.

You’ll be a critical part of the Customer Experience and Engagement Team in our Communications Directorate. Focussing on supporter care, you’ll be committed to building and strengthening long term relationships with our customers – from service users to fundraisers, from campaigners to volunteers. You’ll enjoy keeping customers coming back for more.

We’re transforming our culture to be customer and insight driven and this role will play a major part in making that happen. You’ll be supporting the Customer Experience Manager in gathering customer intelligence and implementing evidence-based insights to reinforce and improve customer journeys.

You’ll provide a customer focused steer in working groups for new and existing fundraising products. Putting the experience of the customer first, you’ll help build long term relationships with our customers and keep them coming back for more. You’ll be passionate about stopping prostate cancer killing men and damaging bodies.

You’ll develop a sound understanding of our processes with a drive and desire to continually improve the way we work, using an agile mindset, seeking, and implementing solutions and finding better ways of working.

What we want from you

We’re looking for a people-focused, self-motivated, and hands-on individual who believes that every interaction matters. You’ll have experience working in a busy, customer-focused support team and enjoy the “nuts and bolts” of delivering customer-centred, insights-led experiences just as much as delivering the experience itself. You’ll help strengthen the relationships we have with our customers, so together we can create a world where lives aren’t limited by prostate cancer.

You’ll be comfortable dealing with complaints and able to engage with a wide range of customers, showing enthusiasm or empathy when it’s needed.

You’ll be a strong communicator, able to adapt your style to suit different people and situations and have experience building good relationships at all levels of an organisation. You’ll be comfortable highlighting the impact that every stakeholder has on our customers’ experiences. Proactive, collaborative, and a real people person, you’ll work well under pressure as part of a dynamic team.

You’ll have experience using a CRM system (like Raiser’s Edge) and understand the importance of handling sensitive data in line with GDPR regulations. Ideally, you’ll also have a good understanding of fundraising rules, including Gift Aid.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

Ways of working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.

Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.

The closing date is Sunday 13th July 2025. Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for the week of Monday 21st July 2025.

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

Job Title: Support Mentor

Location: Based in service, Latimer Road, Royal Borough of Kensington and Chelsea (RBKC) - Short walking distance from Latimer Road underground station (Circle and Hammersmith and City Lines)

Unfortunately this location does not have step free access

Salary: £27,000

Shift Pattern: 37.5 hours per week on a rota which includes day and late shifts, bank holidays, and weekends. Hours will range between 09:00 - 17:00 and 13:00 - 21:00

About the role

Our residents in this service have experienced long-term street homelessness and have faced significant challenges including with their mental health, substance use, and alcohol dependency, and struggled to sustain engagement with support services. That's why they're here, to make a change and gain the support they need to enable greater independence and recovery.

In this role, as a Support Mentor, you will work within a 24 hour service which provided person centred support to our residents, working to ensure the safety and wellbeing. You will build trusting professional relationships with residents, helping them to achieve their goals and aspirations which could be through tailored one to one sessions, group sessions, in and out of service activities, and general wellbeing check ins. Your role will focus on empowering our residents to take control over their lives and meet their personal goals. 

About you

We're looking for someone who has a true passion for what we do as an organisation, and particularly in supporting those who have faced homelessness and may have other complex needs. Our residents needs are at the forefront of service delivery, so someone who can build trusting professional relationships is key. You will be adaptable, proactive, and able to use your initiative to resolve challenges.. You will be able to work within a team, and have previous knowledge of the needs our residents may have. Each support plan is tailored to the individual, putting their needs first for the team to be able to deliver support to their needs. What are we looking for:

• Understanding of the needs of those who have faced homelessness and have various complex needs including mental health, substance use, and alcohol dependency
• Ability to use IT systems to record case notes, email relevant people, and use other software required within the role
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Understanding of the housing and social needs of people with multiple and complex needs
• Cultural awareness, Self-awareness, and ability to identify personal growth areas and take feedback
• Sensitivity and empathy to others, and ability to deal with individual circumstances with professionalism
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme
• Be part of an organisation which believes good care and support improves lives.
• Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Age UK Bromley & Greenwich is seeking a proactive and compassionate Care Navigation Coordinator to lead a small team supporting older people as they transition from hospital back to the community. Based at the ICN Unit at Orpington Hospital, you will work closely with NHS colleagues and local services to ensure people on the Proactive and Frailty pathways receive the non-medical support they need to stay independent and well.

This is a varied and people-centred role, combining direct patient contact with service coordination and staff supervision. You will hold guided conversations with patients, identify support needs, liaise with professionals in health and social care, and ensure that care plans are holistic and person-centred. You'll also support and supervise a small team of Care Navigators and help shape the service through team meetings and collaborative working.

We are looking for someone who is confident working across teams and settings, with strong communication and organisational skills, a working knowledge of health and social care, and a genuine commitment to supporting older people.

Key responsibilities include:

• Coordinating care navigation support for people preparing to leave hospital

• Leading and supporting a small team of Care Navigators

• Liaising with hospital teams, GPs, social workers and voluntary services

• Helping people access local services and make informed decisions about their care

• Attending meetings, keeping records and contributing to service development

If you're motivated by making a real difference every day and have the experience to guide and support others, we’d love to hear from you.

As a Test Analyst, you will be responsible for ensuring the quality and reliability of software applications, most notably our Salesforce CRM system, through rigorous testing and analysis.
You will work closely with developers, project managers, and other stakeholders to identify and resolve issues, ensuring that the final product meets the highest standards of quality and performance.

Experience testing Salesforce or a similar CRM system is essential for this role.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources
• Generous pension contributions - up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 10th July 2025
Interview date(s): TBC. Early applications are encouraged as interviews may take place on a rolling basis ahead of the closing date.

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

The basics

Location: Agile working
Contract: Permanent, subject to funding
Hours: 32 hours over a 4 day week
Starting salary: £27,445

Who we are

Safer London is a charity working with young Londoners and families who are affected by violence and exploitation. We believe that when a child or young person comes to us, they are just that – a child or a young person: we don’t define them by the issue that has brought them to us. By working alongside young Londoners, their families and peers in the places where they spend their time, we can create a safe London not just for them but for everyone.

Who you are

You are committed, resilient with the expertise and knowledge to work alongside young Londoners who have been exposed to or are at risk of exploitation or violence. Within your role as a Specialist Caseworker, you will provide support to young Londoners to secure the safety and positive outcomes they want.

What the role involves

In this role, you will work alongside children and young people who have been exposed to or are at risk of exploitation or violence. Within your role as a Specialist Caseworker, you will provide support to young Londoners to secure the safety and positive outcomes they want. You will be expected to provide robust risk and needs assessments that reflect the contexts within which harm has occurred, and to work collaboratively with partnership agencies to reduce risk and secure services and support.

Additional Information

Safer London is committed to safeguarding and promoting the welfare of children and young people, and we expect anyone who works and volunteers with us to share this commitment. As part of this commitment, we will request a DBS (Disclosure & Barring Service) check, as well as references covering the last five years, for the successful candidates.

We value diversity and encourage and welcome applications from people of all backgrounds. We know that in order to make London a safer place for the young people that live here we need a diverse range of perspectives, experience, and knowledge.

What we offer

Safer London continually reviews its pay, and we currently offer the following benefits package to all our employees:

- 4-day/32-hour work week. Since April 1st, 2024, Safer London has transitioned to a 4 day working week with no impact on pay. This means that you will have a regular day off in the week with no impact on your pay.
- Agile working. This means you have will have the flexibility to work in different locations including from home, our office in Southwark and/or community locations (libraries/co-working spaces) when you are not delivering face to face work in the community.
- Flexible Working: our Flexible Working Policy allows requests to work flexibly from the start of your employment.
- A contributory Pension Scheme.
- Interest-free Season Ticket Loans.
- A Cycle to Work Scheme.
- A Mental Health Helpline.
- Death in Service Benefit.
- Opportunities to develop and progress your career, including an extensive programme of courses and acting up/additional responsibilities roles.
- An initial Annual Leave allowance as a full-time employee of 179 hours holiday in each annual leave year plus bank holidays and other statutory holidays occurring during the leave year. Pro rata for part time staff. This rises to 192 hours after 3 years’ service and 211 after 5 years’ service.

Sound good? Here’s how to apply

To apply, please complete the online application form and submit it as soon as possible: Safer London runs a rolling recruitment process which means that applications are shortlisted and invited for interview within one week of receipt. As soon as a suitable candidate is found no further applications will be considered.

As part of the online application, you will be required to confirm you have read our Privacy and Cookie Policy and Safeguarding and Child Protection Policy.

Please make sure you find the Job Description on the left-hand side of the Webrecruit page after you click ‘Apply Now’ or find it on Safer London’s Website.

Should you need any adjustments to the recruitment process, at either application or interview, or experience any technical issues when trying to access and/or complete the online application form, please find our contact information in the Job Pack.

Please note that we don’t accept CVs.

Safer London is not a sponsoring organisation for foreign nationals, and you must be able to show proof that you have permission to live and work in the UK in order to be considered for this role.

SEEAC is hiring a Welfare Support Officer (full-time or 4 days/week, 6-month maternity cover) to join our small, dedicated team supporting members of East and Southeast Asian communities in the UK.

SEEAC is a non-profit organisation that provides community-based support, especially to migrants, refugees and others facing marginalisation.

This role provides vital welfare advice, casework, and safeguarding support, including for those affected by hate crimes.

We're looking for someone with 3+ years’ experience in community or non-profit work, strong knowledge of UK welfare systems, and fluency in English and at least one ESEA language.

Key Responsibilities

• Promote and champion welfare within the community
• Provide confidential and objective casework advocacy for service users
• Safeguard the rights of survivors and witnesses of hate crimes, discrimination, and exploitation
• Administer SEEAC’s free mental health support services
• Offer welfare advice and emotional support tailored to individual needs
• Signpost service users to relevant external welfare and specialist support services
• Conduct proactive research into available support services beyond SEEAC's remit
• Maintain confidentiality, data protection, and safeguarding practices at all times

Qualifications

• Minimum 3 years' professional or volunteer experience in community/non-profit settings, particularly in social justice
• Proven ability to communicate clearly, listen actively, and solve problems
• Knowledge of UK welfare systems and external support networks
• Experience managing casework databases and contributing to project budgeting
• Fluent in English and at least one ESEA (East and Southeast Asian) language
• Strong sense of responsibility, with commitment to safeguarding and confidentiality

Preferred Qualities

• Experience working with ESEA or other racialised/migrant/minoritised communities
• Familiarity with ESEA cultures and issues affecting these communities
• Exceptional interpersonal skills; able to build trust quickly with diverse stakeholders
• Lived experience related to migration, asylum, or refugee backgrounds is encouraged

Benefits

£29,120 - £30,576 per annum FTE (full-time equivalent) pro rata plus pension contribution. Flexible homework is offered in a hybrid setting, with in-person work based at the SEEAC office in East London. To create a better collaboration with other staff members, SEEAC, however, require all staff members to work in the office or on-site occasionally as required. Opportunities for skills development training are offered. This is a 6-month fixed-term contract, on a full-time or 4-days/week part-time (0.8 FTE) basis, for a September start. SEEAC’s full-time is 5 days per week (35hrs per week).

How to apply

If you would like to join our growing team, please submit your CV and a brief cover letter outlining what you can bring to this role. Applications should be titled ‘Welfare Support Officer’. The closing date for applications is Sunday, 20th July, 2025.

Are you looking for a new challenge?

Do you have experience of working within drug services and with volunteers?

Do you have relevant experience? This might be alcohol, injecting drug use, viral hepatitis or other liver disease. Have you supported anyone who has?

We are looking for self-motivated individuals who like to be part of a team but equally can work on their own. The post holders must have a desire to make a difference in promoting hepatitis awareness & liver health among services and affected communities and by increasing access to hepatitis treatment and liver disease care. We are looking for a passionate and skilled peer lead who will work on the Community Liver Health Bus and in community outreach locations in South West London

We are a patient-led organisation – you will be working in an environment where the patient/service user/client is placed at the centre of all that you do.

The post holder is required to hold a clean driving licence.

You’ll be responsible for the effective provision of comprehensive HR services for XLP, develop highly effective relationships across the team, maintaining a real understanding of their challenges and opportunities. You’ll partner with Line Managers on a range of HR duties encompassing the entire employee life cycle, including implementing an HR software platform and reporting, employee relations case work, safer recruitment, onboarding and offboarding, staff training and development and more. You’ll ensure we recruit and retain excellent staff to ensure we’re giving our best for young people.

You’ll be happy to manage all aspects of HR and the employee lifecycle, and not be afraid to work autonomously and get stuck in.

Job Title: Money & Energy Adviser

Reports to: Money & Energy Advice Service Lead

Location:

Home based – one post

Home based with travel across the South West region as required – one post.

Hours: 35 hpw (full time) Monday to Friday. Hours to be agreed with successful candidate. Must be sufficiently flexible to work irregular hours as demanded by the requirements of the post

Contract: Full fixed term contract, ending 31 March 2026. Extension subject securing future funding.

Salary: 35 hpw £27,600 pa

(plus expenses, pension, and generous annual leave)

To deliver money and energy advice service for kidney patients struggling with their energy and water bills and other costs of living challenges. You will provide subject matter expert support within our Patient Support Services team, and will work closely with our Patient Support & Advocacy Officers to develop and grow this service in your area.

Summary
To raise awareness of the service and build strong relationships with kidney patients, professionals, and other kidney stakeholder groups in your defined geographic region.

Key responsibilities
• With support, establish the Kidney Care UK Money & Energy Advice Service in the region for patients and carers at risk of fuel poverty to access independent support on money and energy matters
• Responsible for the day-to-day delivery of the Money & Energy Advice Service across the region, effectively managing an ongoing caseload
• Provide practical advice to patients, assessing their needs and identifying sources of support to resolve financial, practical and psychosocial challenges.

• Activities will include creating budget plans, completing income maximisation checks and benefit claims, carrying out switching exercises and Home Energy Surveys (this is not an exclusive list of tasks)
• Responsible for identifying cases where FSA approved advice is required, and supporting patients in the referral of their case to our approved partner organisation or other appropriate regional/national services

• Act as a gateway to local information and access to:

• Kidney Care UK Patient Grants service, raising awareness of the service and supporting applications
• Kidney Care UK Patient Support & Advocacy Service, to ensure patients have access to reliable and accurate patient information relating to kidney disease, patient pathways, models of care, and patient choice
• Kidney Care UK Counselling Service and other appropriate services to meet patients’ emotional and physiological needs

• Work closely with local Kidney Care UK Patient Support & Advocacy Officers to ensure that patients receive expert advice in all areas of need, with smooth, effective handovers ensuring that patients feel supported and part of the Kidney Care UK ‘family’ at all times
• Maintain records on the Kidney Care UK database to support service delivery and communications with patients, and facility effective reporting to Kidney Care UK and our funders
• Raise awareness of Kidney Care UK and the benefit of its full range of Patient Support Services amongst kidney patients, their families, carers and professionals across the region
• Provide insight on patients’ concerns and unmet needs to inform Kidney Care UK research, campaigns, and new service development activity
• Work in a way that respects the personal, social, cultural and spiritual needs of the individual and maintains the confidentiality of information they may have shared with you

Be part of something extraordinary at Epilepsy Society. We are seeking a value’s driven Legacy and Individual Giving Lead to join a charity that provides world leading support for people with epilepsy through Care, Research and Advocacy. 

Key Accountabilities 

• Responsible for the end-to-end management of the Legacy Marketing Programme, including Gifts in Wills
• In collaboration with the Individual Giving and Philanthropy Manager, develop and evolve the Legacy Marketing Programme, including In Memory and Tribute Fund marketing, in alignment to the Charity’s mission and strategic goals
• Execute and further develop a comprehensive legacy strategy, with a focus on retention and income growth through, tested supporter journeys, digital channels and automation. Planning for journeys to end with a gift in a will
• Optimise and create supporter journeys to increase propensity to give and drive loyalty and consideration among legacy and individual giving prospects
• Responsible for aligning legacy acquisition and retention marketing to the individual giving programme, to maximise uptake and engagement. In conjunction with their manager, work together to develop new ideas and best practices to improve the number of legacy pledges and the income from In Memory fundraising to increase annual gift amounts
• Achieve income targets that support the delivery of fundraising goals aimed at delivering in excess of £3m+ per annum
• Campaign Management: Plan, execute, and evaluate multi-channel fundraising campaigns, including direct mail, email, and social media, to maximize giving. Keep track of results and flag under or over performance in a timely manner

For the full job description, please download the recruitment pack attached. 

The post holder should demonstrate our people values of CAIRO (Caring, Accountable, Improving, Respectful and Open.

What we can offer

•    27 days annual leave + bank holidays, with the ability to buy and sell annual leave 
•    A generous Employee Referral Scheme (refer a friend and earn up to £150) 
•    Length of service awards
•    Access to shopping discounts and cashback with thousands of retailers through Purple Rewards
•    Staff recognition scheme 
•    Excellent training and development opportunities
•    Group Pension
•    Life Assurance (2x your annual salary)
•    Confidential, supportive Employee Assistance Programme, accessible 24/7
•    Salary Finance, offering you products linked to your salary and tailored to your individual circumstances. Providing services such as loans, advances, savings and financial education

On-site, there is plenty of free car parking, a Café and beautiful grounds to work in and be surrounded by.

If you have the right skills and experience and are inspired to apply, please do so by uploading your CV and covering letter explaining how you meet the person specifications of the role.

A DBS (Disclosure & Barring) check will be required before appointment is confirmed.  

We reserve the right to close the post early once we have received a sufficient number of applicants: please submit your application as soon as possible to avoid disappointment. 

About the Minster Centre

The Minster Centre is a registered charity and company limited by guarantee that provides training in psychotherapy and counselling and an affordable therapy service.

It was founded in 1978 as the first Integrative psychotherapy and counselling training in the UK and is a leading psychotherapy training institution. Now based in Queens Park, NW London, it runs training ranging from open access introductory courses to post-graduate degrees validated by Middlesex University. The Minster Centre caters for around 300 diploma and MA students each year. It is registered with the Office for Students.

The Minster Centre Psychotherapy & Counselling Service (MCPCS) also provides a safe, affordable and professional counselling service to people over the age of 18 who are experiencing a range of difficulties. The service is provided by senior trainees who are in the process of completing their therapy training.

The Centre has an annual turnover of £1.8 million and over 80 staff, most of whom are part-time. For further information about the Centre please visit the Minster Centre website

Role purpose

The Minster Centre is seeking to develop and further professionalise its operations and is recruiting to a new Head of Finance role. This is a part-time, flexible role for two days per week in the first instance. Some time in the office will be needed to work alongside other staff and key stakeholders – this can be managed flexibly alongside working from home. The role would therefore suit someone who wants to balance an interesting and senior role alongside other responsibilities or interests.

The Head of Finance will oversee the financial operations of the charity, owning and ensuring compliance to financial policies and procedures. You will provide strategic financial guidance to the Management Committee and contribute to the delivery of the charity’s financial strategies.

Early priorities will be:

• A review of existing financial policies and procedures to support the ongoing effective running of the charity.
• Working with the Lead team to ensure the charity’s finances are sustainable long-term

A full job description and person specification is available in the Recruitment Pack at the bottom of this page.

Terms and conditions

Salary: Pro rata, £55,000 FTE

Hours: 14 hours per week in the first instance, hybrid working. Exact hours open to negotiation. Some flexibility will be required to attend key meetings.

Contract: Fixed term appointment to end July 2028, in the first instance.

Holidays: 33 days including bank holidays, pro rata

Key working relationships: Management Committee (4 staff who collectively lead the organisation). This post will report to that Team and be line managed by one of them), Finance Administrator, HR and Governance Manager, Quality Manager and Registrar.

How to apply

Please apply using the application forms with a covering email to Afua Pierre by 12 noon on Thursday 17th July, however we reserve the right to close the recruitment process once we have received sufficient high quality applications.

For further information please contact the Director, Lissie Wright by email to arrange an informal conversation.

We particularly welcome applications from people from underrepresented groups, including people from global majority communities, the LGBTQIA+ community, care leavers, people with disabilities and people from other minorities.

The Fundraising Executive (maternity cover) is a key part of our small but busy Community and Events Fundraising Team, leading on key fundraising events and activities, personally supporting individual fundraisers and giving support to the Senior Philanthropy & Partnerships Manager. Recruitment for an Individual Giving & Community Fundraising Manager is currently underway. Once complete reporting lines will be reviewed.

The post holder will be responsible for:

• Supporting and inspiring all running and challenge and community fundraisers

• Supporting the Senior Philanthropy & Partnerships Manager on special events, including the annual Gala Dinner.

• Managing our community fundraising events and activities, with support from the Individual Giving & Community Manager (once in post).

• Ensuring data relating to fundraising activity above is accurately updated and effectively utilised

The post holder will be an ambitious, creative self-starter who is passionate about World Child Cancer’s programmes as well as our fundraising activities. They will work as well in a team as they do on their own and be happy to undertake administrative tasks as well as more complex fundraising projects. This is a varied and challenging opportunity to develop your fundraising career whilst supporting children with cancer. As a smaller organisation (circa £3m) everyone has to be prepared to support each other, so tasks may vary.

Key responsibilities

• To support the Senior Philanthropy & Partnerships Manager to reach or exceed the annual income target set, within the defined expenditure budget, through activities such as Challenge Events, World Child Cancer Special Events and Community Fundraising.

• In conjunction with the Individual Giving and Community Fundraising Manager (once in post), set activity budgets and work within them, accurately recording all income and expenditure.

• Manage the charity’s community fundraising programme including, but not limited to, London Marathon, DIY fundraising, and Outlanders group.

• Develop and lead on relationships with gamers to fundraise for World Child Cancer.

• Support the Senior Philanthropy & Partnerships Manager to manage the Ambassador group and delivery of special events.

• Lead on management of the annual Summer and Christmas Ambassador Quiz events.

• Support Senior Philanthropy & Partnerships Manager with corporate fundraising.

• Work with the Marketing Executive to promote our Events and Community activities.

• Work with the Marketing Executive to create content ideas to grow our engagement across digital platforms.

• Represent World Child Cancer at events and activities.

• Ensure all World Child Cancer fundraising activity adheres to GDPR and the Fundraising Regulator Code of Fundraising Practice.

• Deliver exceptional, timely supporter care at all times via phone, email and in person.

• Manage the supporter database – segmenting donors/ streamlining/ imports and exports, utilising the events tab, adding one off donations, adding regular donations, ensuring consent/gift aid statements are up to date, training team/ maintain accurate records on Raisers Edge.

Person Specification

Essential:

• Demonstrable track record of fundraising from community, events, or individual fundraising.

• Proven track record of building strong, effective relationships.

• Excellent written and verbal communication skills with the confidence to communicate with supporters virtually, over the phone and in person.

• Understanding of the importance of delivering high quality supporter care.

• Highly organised, able to develop an event/activity plan and meet deadlines.

• Strong track record of developing and managing systems and processes and a good eye for details.

• Ability to work on own initiative and as part of a team.

• Ability to work in a fast-paced environment and meet deadlines.

• Strong IT skills using the Microsoft Office package.

• Empathy and diplomacy surrounding the issues of children’s health and the passion to want to improve the lives of children with cancer.

• An understanding of the international context of World Child Cancer’s work and an ability to market the Charity’s work

• An understanding of diversity issues and commitment to equality

Desirable

• Experience of managing volunteers.

• Experience of working with Raisers Edge or similar database.

• Knowledge of other fundraising streams.

Mind in Enfield and Barnet is a fast-growing charity in North London providing much needed therapy, wellbeing support and advocacy services to people with mental health problems. 

An exciting opportunity for an experienced Health & Wellbeing Practitioner to work with a new partnership of Unified Community Assistance Network Enfield. UCAN Enfield is a consortium led by Age UK Enfield, with delivery partners from One to One, Mind in Enfield and Barnet, Wellbeing Connect, Bread n Butter, Cooking Champions and Middlesex Association for Blind.

We offer a range of services and activities to promote health and wellbeing and independence to residents aged 18+ who may be affected by sensory loss, autism, mental health conditions, long-term health conditions, and people whose voices are seldom heard.

Our specialist programme has been designed to be inclusive for all, and includes healthy eating and nutrition, cookery workshops, exercise and wellbeing groups. We also deliver peer support groups and lead the Adult Autism Hub.

Duties will include:

• Working alongside UCAN Enfield partners to co-produce and support the delivery of a programme of health and wellbeing sessions in the community that meet a range of needs from general population to specific conditions
• Attending community activities to meet new potential referrals and engage with participants.
• Managing shared UCAN Enfield Email inbox on a rota basis and loading new referrals onto Charity Log.
• Using Charity Log (CRM) to access and manage referrals by triaging and determining their level of need 1,2,3* and allocating the appropriate support which may include referring to other UCAN Enfield partners or referring to other partners.
• To manage a case load of 25 new referrals per month.
• To work alongside UCAN partners to ensure that referral pathways are established and maintained with GP’s, Enfield community organisations, VCS, Social Care, Health Teams, pharmacies.

The successful candidate should have a minimum 2 years of relevant experience in social care, housing and VCS Services.

Please see the attached job descrition which includes all duties and skills required.

This is a full-time position, 35 hours per week covering the service between 9-5 Monday to Friday. Salary is £27300 per annum.

The role is based at Enfield Mind office at 275 Fore Street, N9 0PD. You may be asked to work from other locations, as and when required.

Do you have excellent communication, organisational and interpersonal skills? Do you enjoy interacting with supporters and building lasting relationships?

Based in Surrey, the Orpheus Centre is an independent specialist college and charity that focuses on developing independence skills through performing and visual arts and makes dramatic improvements to young disabled adults’ lives.  We are currently looking for a driven and pro-active Events Fundraiser to develop, coordinate and deliver the charity’s fundraising events and orchestrate experiences from initial concept to post event analysis. This includes pre-event planning and development, concept development and proposal.

Working closely with the Head of Capital Appeal and Senior Philanthropy and Partnerships Manager, you will design and deliver events which steward and develop key contacts as part of our Capital Appeal.

The role holder will have strong administration skills, attention to detail and work as part of a team.  You will be self-motivated and able to work with little supervision, managing a wide range of tasks.

35 hours per week / 52 weeks per year

Salary: £28,000 - 32,000 per annum (depending on experience)

Excellent benefits include (but not limited to) 25 days annual leave plus bank holidays, enhanced pension contributions, Employment Assistant Program (EAP) paid days off for dependants, bereavement leave, death in service, free staff lunches and training and development opportunities.

Essential qualifications, knowledge and experience:

• 5 GCSEs (Grade C or above) or equivalent including Maths and English OR demonstrable literacy and numeracy
• Willing to undertake training as required and identified in supervision/appraisals
• At least 2yrs experience of fundraising, marketing or events in a paid or voluntary capacity
• Has worked as part of a team
• Has set and worked to budgets, targets and plans
• Practical experience of planning and managing events
• Experience coordinating projects and people
• Knowledge of different methods of fundraising
• Awareness of how to motivate and support volunteers and supporters
• Basic awareness of PR and social media
• Good communication and presentation skills
• High levels of accuracy in written materials and data entry
• Excellent organisational skills with ability to work on own initiative under pressure & without direct supervision
• Excellent interpersonal and networking skills
• Able to build and maintain good working relationships with people
• Able to prioritise, plan and organise own workload including demonstrable experience of managing a diverse workload and working to strict deadlines under pressure
• Numerate
• Good IT skills including Microsoft office, email and data recording
• Able and willing to work unsocial hours
• Car owner/driver (full, clean UK driving licence)
• Able to work some evening and weekends.

Orpheus is a charity that delivers high quality services for young disabled adults. We have jobs for support workers, teachers, administrators and many more. We train, nurture and support our staff and offer a welcoming and friendly working environment. If you share our passion for changing the lives of disabled people, then we would love to hear from you.

Orpheus is committed to safeguarding and promotes the welfare of all service users. As part of our safer recruitment process and in line with Keeping Children Safe in Education 2024, online searches will form part of this process. We are committed to the promotion of equal opportunities.

This post is classed as having a high degree of contact with vulnerable adults and is exempt from the Rehabilitation of Offenders Act 1974. It is therefore subject to an Enhanced disclosure through the Disclosure Barring Service.

In order to be considered you must be eligible to work in the UK.

The Orpheus Centre is proud to be a disability confident employer.

We have made a positive commitment to employing disabled people. Reasonable adjustments will be made to the recruitment procedure as required in consultation with the applicant to ensure no-one is disadvantaged because of their disability. If a disabled person is selected for a position, reasonable adjustments will be made to the workplace, including premises and equipment, work duties and practices or policies, as appropriate. All disabled applicants who meet the minimum criteria for the role as set out in the role profile and person specification will be considered for interview.

As a Disability Confident Employer, we are:

• Challenging attitudes towards disability
• Increasing understanding of disability
• Removing barriers to disabled people and those with long-term health conditions
• Ensuring that disabled people have the opportunities to fulfil their potential and realise their aspiration