Service manager jobs in city of london, england

Our Youth and Play Practitioners will play a pivotal role in the Children, Young People and Families team, working as a core team of practitioners to ensure the smooth running of our programmes and services. In this role you will be part of a small and dynamic team which delivers a wide range of programmes and activities, both from Tulse Hill Adventure Playground and within local schools. The work of the Children, Young People and Families team is diverse and varied. Our current services include open access adventure play and youth activities at our Adventure Playground, school holiday programmes with off-site trips and activities, coaching in local schools, a Young Leaders programme offering paid work experience to young people, and working together with our youth partnerships Building Young Brixton and Lambeth Peer Action Collective.

We are in an exciting time of development for the team. To support our range of children and young people, our team will be made up of specialist Youth Workers and Play Practitioners bringing in relevant skills and experience. Whilst you will work across all of our Children, Young People and Families services you will have a specific focus:

As a Youth Worker you will:

• Focus on supporting our secondary age cohort
• Plan and run appropriate activities
• Provide structured interventions to support vulnerable young people
• Work with referral partners to provide additional support and activities

As a Play Worker you will:

• Focus on our primary age cohort
• Use your knowledge of Playwork Principles to plan and run engaging activities
• Foster relationships with families and local primary schools

Both roles will include an element of mentoring, relevant training will be provided to give you the necessary skills to deliver this.

To be successful in this role, you will act as a trusted practitioner in all our service delivery, advocating for children’s right to play throughout our programmes. You will work as part of the team on the delivery and planning of all sessions, ensuring that the children’s and young people’s ideas are central to the construction of a varied and engaging play environment. You will understand the wide-ranging challenges facing young people and will be flexible in adjusting your practice to meet these needs.

Are you passionate about making a real difference in people’s lives and delivering an outstanding service?  

We’re excited to recruit for a Supporter Care Officer, and you will join our collaborative and solutions focused Supporter Care team! 

You will play a vital role in ensuring every supporter feels valued and appreciated and have a key part in enhancing the supporter experience and ensuring donations and data are handled with care and precision, contributing directly to the success of our life-saving work. 

Some of the things you will be responsible for are: 

• Delivering an exceptional supporter care service and you'll be the first point of contact for our supporters, ensuring every interaction is professional and aligned with our values. 
• Supporting the Senior Supporter Care manager with fine-tuning processes, handle queries escalated to you, and drive onward improvement by meeting team performance goals and championing innovation. 
• You will process gifts to maintain accurate records and financial reconciliation. Your attention to detail will directly support our fundraising success. 

About You  

• Proven experience in Supporter Care and income processing, ideally within a charity environment, with confidence in handling sensitive or escalated supporter interactions. 
• Strong working knowledge of CRM systems (ideally Raiser’s Edge), with a solid understanding of data accuracy, Gift Aid, and Data Protection legislation. 
• Excellent communication and interpersonal skills, with a proactive, solutions-focused approach and the ability to manage multiple tasks while working collaboratively across teams. 
• Team-oriented and values-driven, with a passion for delivering great supporter experiences, a positive attitude, and a commitment to continuous improvement.

If this sounds like you – we’d love to hear from you! 

About working for us  

This is a fast-paced and growing organisation that is really committed to making a difference. Being a part of our team is being part of a thriving, positive, dynamic, successful, and welcoming community that is making an impact. We will support you and develop you should you wish this, and you get the opportunity to be involved in activities outside the scope of your immediate role. We care about your health and well-being and your work-life balance, and you will feel that your contribution is valued and matters. 

About us   

Pancreatic cancer is a tough one but we're taking it on. It is tough to diagnose, tough to treat, and tough to research. For too long this disease has been side-lined. We want to make sure that everyone affected by it gets all the help they need. Together we are taking on pancreatic cancer. Underpinning this vision are our three values:  

• Courageous 
• Collaborative  
• Compassion 

We cannot achieve our vision without employing people who are committed to our vision, strategy, and values.  

At Pancreatic Cancer UK (PCUK) our ambition is to create an inclusive working environment that reflects the communities and audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and supported.  We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through our policies and practices.  

We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want to hear from and engage with people whose experience of dealing with this disease may be very different depending on their individual circumstances and background. We can think of no better way to do this than by making sure this role fully represents our intent; therefore, we are especially keen to consider applications from suitable applicants who consider themselves to be in areas that appear underrepresented within the charity sector.  

Safeguarding 

PCUK is committed to safe and fair recruitment processes that safeguard and protect those we work with, support and serve. We make sure all our staff are selected, vetted (DBS/Criminal record checks where appropriate), trained, and supervised fairly and to a high standard so that they can provide safe, effective and compassionate care. Where we work with volunteers, we extend the same support in order to ensure that they are working within our ethos and standards. 

Hybrid-working: 

Our London office is a place to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. We are currently working hybrid with a minimum of 2-3 days in the office. This is an office based role where you may be required to be in the office more frequently to attend activities and meetings depending on the needs of the role.  

How to apply  

• Please download the Job Description and Person Specification for full details of the role on our website's advert. If you have any questions about this role that we’ve not answered, please get in touch with Alex (contact details are on our website's advert).
• To apply, please complete the online application form, setting out why you are interested in the role and how you meet the person specification criteria. This information will be used to select candidates for interviews.  We're looking for candidates who can seamlessly integrate into the team and therefore, must meet all the essential criteria to be considered for this role.
• You will need to have the right to work in the UK as we are not able to provide sponsorship for this role. 
• Interviews will be held in person at our office, on 1st and 2nd October. Our address is Queen Elizabeth House, 4 St Dunstan’s Hill, EC3R 8AD. 
• Please note: If you have applied for this position since July 2025, we are unable to consider a further application at this time.

No agencies/sales call please – as a charity we work hard to keep our costs down and therefore will not be engaging agencies to support this recruitment.  

Are you a creative fundraiser who loves writing compelling proposals and building meaningful relationships with funders? Join Let Me Know’s small, ambitious team as a Trusts and Foundations Fundraiser and help us secure vital funds to educate thousands more young people about the signs of healthy and unhealthy relationships, supporting them to live happy, healthy lives, free from abuse.

This role is perfect for you if:

• You love crafting engaging, persuasive funding proposals and reports that inspire support.

• You enjoy building and nurturing strong relationships with funders who share our vision.

• You value a mix of independent and collaborative working.

• You're looking for an organisation that embraces flexibility; this role’s 17.5 hours can be spread over the week to fit your home life.

• You enjoy being part of a small team, and an organisation where you feel close to the impact you’re making.

So, if you’re passionate about ending relationship abuse and domestic violence, and have a track record of success in Trusts & Foundations fundraising, we’d love to hear from you.

Role Summary

• 17.5 hours per week (ideally spread over 3-4 days)

• £35,400 pro-rata (£17,700 for 17.5 hours)

• Working from home with some travel to Central London, including one day per month for an in-person team meeting / work day. 

About Let Me Know (LMK)

Good relationships shape our health and happiness, yet we are taught so little about them. LMK (Let Me Know) is on a mission to change that. We are a young and thriving charity providing education about healthy and unhealthy behaviours so that young people have the knowledge and skills to avoid abuse and thrive in their relationships. We work in schools, community organisations and workplaces across London. 

LMK is growing at pace and we are ambitious in our plans for the future. We’ve already engaged 21,000 young people and professionals in our workshops in our first five years and we want to reach 18,000 young people over the next two years. We will achieve this by engaging new schools, community groups and workplaces in our offer, whilst also continuing to provide a high-quality service to those who have already experienced LMK workshops. 

Key to our success is raising the funds to support our work. Our fundraising is primarily from grants received from charitable trusts and foundations, but we have a focus on diversifying income to include major donors, individual giving, and corporate fundraising.

We have:

✔ A clear plan for our workshop delivery over the next three years, and a fundraising plan to support it

✔ An engaged leadership team and Board of Trustees

✔ Evidenced outcomes, rich data/statistics and compelling case studies

✔ Diversity and strong social purpose

✔ A new organisational strategy that sets our vision from 2024-2027

✔ A new CRM system that has been built to support our ambitions

Job Description

This is a new role, joining a small and growing fundraising team. The purpose of this Trusts and Foundations Fundraising Manager role is to grow LMK’s income generation from Charitable Trusts and Foundations, to support delivery of LMK’s mission. 

The role is a true combination of independent and collaborative working. Independent in the writing of bespoke funding applications and reports, maintaining accurate records on LMK’s CRM, and researching to continually build LMK’s pipeline of Trusts & Foundation prospects. 

And collaborative in the close working with LMK’s core team to monitor and report on restricted grants, and working together with the wider fundraising team on creative projects such as: maintaining an updated library of cases for support, implementation of fresh and creative stewardship strategies that bring LMK supporters closer to our work, and cultivation strategies that engage supporters to whom LMK is brand new. 

The role requires strong relationship building skills, which will be drawn upon in your direct working with Trust & Foundation supporters and internally with LMK colleagues. 

Key Responsibilities

• Writing bespoke funding applications: you will be responsible for maintaining a regular pipeline of applications, writing and submitting proposals to new and existing Trust & Foundation supporters, including six-figure and multi-year grants, working to targets for both income generated and outputs (e.g. number of proposals per month).

• Grant reporting: using LMK’s CRM system and working collaboratively with the core team to produce high quality, timely reports for both restricted and unrestricted grants.

• Providing excellent relationship management: to build trusted and lasting relationships with existing and new supporters, including delivery of stewardship and cultivation strategies.

• Case for support development: with support from the wider fundraising team, you will maintain a library of creative and compelling cases for support for use in Trusts & Foundations fundraising. 

• Researching Prospects: identifying suitable new Trusts & Foundations for LMK to approach, and developing and delivering approaches to cultivate early, new relationships. 

• Maintaining accurate, data-compliant records on LMK’s CRM: ensuring all grant records are stored securely, and delivery commitments are effectively communicated to relevant staff members in a timely manner.

Other responsibilities

• Comply with LMK’s policies and procedures, including those relating to safeguarding, bullying and harassment, health & safety, confidentiality, complaints and data protection

• Work in a way that celebrates diversity, upholds LMK values and respects everyone LMK interacts with (including freelancers, staff members, volunteers and workshop participants)

Reporting to LMK’s Head of Fundraising & Development, you will work collaboratively with LMK’s core team, including three fundraising colleagues: one part-time Fundraising Manager, one freelance Grants Fundraiser and one full-time Head of Fundraising & Development.

Person Specification 

• Proven experience of leading on Trust & Foundation applications generating  high 5-figure and multi-year grants.

• Experience of working with colleagues to provide financial information to funders e.g. developing budgets for grant requests and financial reporting at the end of a grant.

• At least 3 years’ experience in successfully delivering and/or supporting a grant fundraising programme, including demonstrable experience of working to targets and managing multiple deadlines, and understanding the trust & foundations fundraising landscape.

• Successfully managing a portfolio of at least 15 Trusts and Foundation relationships, with evidence of providing excellent relationship management and stewardship strategies resulting in renewed and/or increased levels of financial support from partners.

• Experience of using a CRM system to manage all aspects of grant fundraising, including maintaining a pipeline of grant prospects, managing live grants, and regular data input that helps to store a full picture of our funder relationships.

• Excellent written skills, with proven experience of developing a compelling case for support that connects prospective funders with the charity’s mission and is grounded in the charity’s strategic priorities and funding needs.

• Highly organised to manage a diverse workload with excellent time management and attention to detail. 

• Strong MS Office/Google knowledge, numerate, comfortable with data

Safeguarding

This role is subject to a Basic DBS check

In return for your dedication, we will offer you

✔ The opportunity to help prevent relationship abuse and domestic violence in young people

✔ A competitive salary

✔ Working from home

✔ A genuinely flexible working environment 

✔ Pension of 6%

✔ 32 Days of annual leave, (including bank holidays), prorated for part time roles

✔ Employee Assistance Programme

✔ Wellbeing perks

✔ A diverse, bold and collaborative culture with two social meet-ups annually in London

Reasons for applying for this post

We need you to give us specific information to support your application so that we can shortlist in a fair and unbiased way. We recommend that you use a covering letter to provide as much evidence as possible to show how your skills, abilities, knowledge and experience meet each of the selection criteria in the person specification for the role. Please provide examples which are relevant to the role you are applying for (if you prefer, you can provide us with a video of no longer than 3 mins - please email this to us once you have submitted your application)

Interviews will be held in person (London) on Wednesday, 1st October

The Transformation Hub Manager will play a pivotal role in reshaping our service offerings by creating a vibrant, inclusive, and strengths-based hub for our communities - many of who are underserved, including asylum seekers, refugees, residents facing isolation, and those affected by homelessness. You will lead on the delivery and successful management of our National Lottery funded RenewALL Hub, transforming our ideas from concept into a sustainable, impactful centre for community wellbeing. Central to this role is continuing to drive the shift from a crisis-led service model to a holistic, strengths-based approach, ensuring the RenewALL hub empowers Newham residents to connect, grow, and thrive. A major part of this transformation will be designing and delivering a wide range of new activities and services. Crucially, the Hub will not just deliver activities for residents but will be co-designed and co-produced with them, embedding lived experience and the voice of the community at its core. Success will depend on your ability to build and lead a coherent, motivated team of staff and volunteers, uniting them behind the shared vision of the Hub. You will work to create a welcoming space that reflects the ambitions of our Open House strategy, where dignity, inclusion, collaboration and empowerment are lived out in every interaction.

At Imago Community, we believe in creating change together and we’re looking for a creative, confident, and people-focused Fundraising Manager to help us grow our income and inspire more people to support our work. You’ll be joining a friendly, supportive team who share ideas and work closely with colleagues across the organisation to make a positive impact.

In this varied and exciting role, you’ll take the lead on developing and delivering imaginative fundraising initiatives, events, and campaigns, both in-person and online. You’ll connect with new supporters and nurture existing relationships, building a community of people who are passionate about making a difference.

From planning engaging events and writing compelling funding applications, to exploring new digital opportunities and telling stories that inspire, you’ll play a key part in ensuring Imago can continue to deliver vital services.

We’re looking for someone who is:

• a natural relationship-builder – confident, engaging, and comfortable making the ask for support
• experienced in fundraising or a related field like charity communications, marketing or event and project management
• creative, organised, and able to manage multiple projects and deadlines
• skilled at telling stories that demonstrate impact and turning great ideas into successful fundraising initiatives
• motivated to achieve results while working collaboratively as part of a supportive team.

You’ll also need excellent written and verbal communication skills, strong IT abilities, and a commitment to compliance with fundraising regulations and GDPR. The role is based at our head office in Tunbridge Wells (moving to Lamberhurst in 2026). A Full UK Driver’s Licence and access to a car are essential as you will visit our other offices, activities and events.

If you’re excited by the idea of inspiring generosity, building lasting connections, and helping us grow our impact, we’d love to hear from you.

We offer our employees:

· Inclusive values-based environment

· Competitive remuneration package

· Workplace pension scheme

· Generous annual leave entitlement plus bank holidays

· Opportunities for hybrid working

· Benenden Health Care

· Death in Service Benefit

· Cycle to Work Scheme

· Employee Supported Volunteering scheme

· Development opportunities

· and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please either submit your CV with a short covering note or visit our website for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

The Communications Manager is responsible for managing CASPA’s communications function and brand development. They will ensure CASPA’s mission and purpose is reflected in our brand and social media presence, and effectively engages members, funders and other stakeholders.

What you’ll do: 

• Plan and deliver inspiring fundraising and advocacy campaigns. 

• Manage CASPA’s brand, website, and social media channels. 

• Create engaging content that champions autistic voices and showcases CASPA’s impact. 

• Build relationships with media and external partners.

• Produce publications, newsletters, and press releases. 

• Work with leadership to shape CASPA’s annual report and manage budgets 

• Oversee CASPA’s volunteer Autistic Content Creators team 

About you 

We’re looking for: 

• A communications all-rounder with creativity, drive, and a passion for advocacy. 

• Experience in campaign management, digital comms, and content creation. 

• Strong writing, storytelling, and brand management skills. 

• A team player who thrives on making a difference. 

You are also someone who shares our way of working: 

Committed – We are committed to CASPA’s mission and our work. 

Learning – We share knowledge, learn from others to grow our skills, and support others to grow. 

Proactive – We take action, problem solve and “muck in” where needed. 

Organised – We plan and manage our time, tasks and responsibilities. 

Optimistic – We think positively, encourage fun, and promote autistic Pride. 

We are an Equal Opportunity Employer and are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. 

We are keen to attract those with lived experience of autism. We encourage applications from individuals of all backgrounds, including ethnicity, religion, gender identity, sexual orientation, age and disability. 

The safety and welfare of our members is paramount, and this post will be subject to satisfactory references and a full DBS check. 

Closing date for applications : Friday 3rd October 11.59 pm. 

Interviews to take place: Thursday 9th October and Monday 13th October 2025. 

We may close our recruitment campaign early based on application suitability and encourage you to apply as soon as possible. 

If you do not want CASPA to retain your CV and personal information after the recruitment campaign closes, please let us know when you apply. 

Role Summary 

Bliss is the UK’s leading national charity for babies born premature or sick, and we are looking for a Digital Project Manager to join our skilled and creative team. 

This is a fantastic opportunity for someone to take responsibility for the overall project management and development of a new website for Bliss. This role will work closely with an appointed digital agency, Bliss’ Digital Team, colleagues across the organisation and service users to ensure that our new website is delivered on time, to budget, and optimised to meet the needs of our service users.

• Location: Hybrid, with a minimum of 1 day a week worked in our London Bridge office 

• Salary: £40,000 FTE (pro rata) 

• Terms:  21 hours a week, 18-month fixed term contract (ideally to start in Oct/Nov 2025)

Role Details 

This is an excellent opportunity for someone to take on the overall project management of a new website redevelopment project for Bliss, working closely with our digital agency. 

The ideal candidate will be able to demonstrate the following skills and experience: 

• Significant experience in digital project management, agile working and the delivery of a website and other digital products and services 

• Proven experience of digital innovation and a creative approach to finding solutions and solving technical issues 

• Significant experience and understanding of user research / testing, and of managing agencies conducting this on our behalf; as well as co-creating digital products and services with users 

• Up-to-date knowledge of digital trends and ability and appetite to keep up to date with advances in these as well as experience of translating these into proven digital enhancements 

• Technical knowledge and expertise: 

  • Expertise in website CMS and a range of digital technologies 

  • Utilising search engine optimisation to increase the targeted traffic

  • AB testing and piloting of digital projects 

  • Using CSS, HTML and excellent IT skills with the ability to use Word, Excel, and analytics tools such as GA4, Google Search Console, Looker Studio and Hotjar.

• Proven ability to build effective internal and external relationships and to make digital accessible to non-digital people 

• Exceptionally high attention to detail and desire to make a difference. 

For more details please view the job description and person specification attached to this advert.  

How to apply  

Interested applicants are requested to submit the following documents

• Your CV (please ensure this does not include your age, gender or any other personal characteristics). 

• Supporting statement explaining how you meet the criteria in the person specification. This should address the essential points of the person specification and is expected to be no more than 1000-1500 words long. 

This information is used when shortlisting candidates for interview. 

It is Bliss’ policy not to contact applicants who have not been invited for an interview so if you have not heard from us three weeks after the closing deadline, you should assume that your application has been unsuccessful.

Recruitment Timeline  

• The deadline for applications is 9am on Wednesday 24th September 

• First round interviews will be held virtually in w/b 29th September 

• Second round interviews will be in person at our London Bridge offices on Tuesday 7th October

Bexley Deaf Centre (BDC) is a small and dynamic, well-established charity which has been serving the borough since 1994. Our work is focussed exclusively on supporting people who are Deaf or hard of hearing. We work to raise awareness, break down barriers and promote understanding within the community.

This is an exciting time to join our organisation; we are about to launch an ambitious new 5-year strategy and are actively expanding and developing the support and services that we provide. 

We are looking for a dynamic and driven Business Development Manager who can spearhead our fundraising initiatives, lead the development of new projects and support organisational change to facilitate the growth of our services.

You will be part of the Senior Leadership Team, playing a pivotal role in shaping the future of our organisation to maximise the positive impact that we have on our client’s lives.  Starting with a strong foundation to build upon, you will lead on fundraising activities and service development to support our exciting new strategy.

The role will include:

· Develop and implement fundraising strategies to enable us to diversify our funding and become more sustainable

· Identify and evaluate opportunities for new projects, leading on the development of proposals, timelines and budgets

· Work closely with the senior leadership team to identify areas for growth and increasing capacity

· Support the growth of the organisation and change required to deliver our fundraising strategy 

Experience of working with Deaf people or knowledge of the Deaf community would be an advantage but not essential.

Join Mersey Rivers Trust and Help Make a Real Impact for Rivers, Wildlife and Communities! 

Are you a skilled finance and governance professional looking to use your expertise for good? Mersey Rivers Trust is seeking a Finance and Governance Manager to join our Senior Leadership Team and help shape the future of our environmental charity. 

We’re a passionate team working to protect and restore rivers across Greater Manchester, Merseyside and Cheshire — and we need someone like you to ensure our finances and governance are as strong as our mission. 

The Mersey Rivers Trust (MRT) is an environmental charity focussing on the protection and enhancement of rivers and waterbodies in the Mersey Catchment. It operates in an area covering Greater Manchester, Merseyside and Cheshire. We have an annual turnover of c£1m and employ 19 staff delivering up to 30 projects per year. The Trust works with partners, local communities, and volunteers to deliver a wide range of projects including river restoration, reduction of flood risk by Natural Flood Management techniques, river monitoring, volunteer events (eg river clean-ups/invasive species control and citizen science), community engagement and education events, farm advice/plans and biodiversity net gain. The Trust continues to evolve to meet the increasing challenges of protecting and enhancing rivers and waterbodies in the catchment.

We are seeking a Finance and Governance Manager to join our Senior Leadership Team and lead the Trust’s finance, governance, and back-office functions. This is a pivotal role focused on ensuring financial integrity, regulatory compliance, and effective charity governance. While not involved in field-based project delivery, the Finance Manager plays a strategic role in supporting the organisation’s mission by enabling robust financial planning, reporting, and operational support. You will work closely with the Chief Executive Officer, Board of Trustees, and project teams to ensure the Trust remains financially resilient and well-governed.

As the Finance and Governance Manager, you should possess expertise in financial control and reporting, allowing you to effectively handle delegated responsibilities. Your numerical skills and critical thinking abilities will enable you to proactively address challenges and streamline processes. 

The role holder will report directly to the Chief Executive Officer and will be a member of the Senior Leadership Team. The role will also include direct line management responsibilities of the Administration Officer. 

If you are a motivated financial professional with a passion for driving organisational success, we invite you to apply and contribute to our team’s growth. 

Key Responsibilities

• Lead the management of the back-office function and Charity governance of MRT.
• Act as the Company Secretary to ensure compliance with financial and legal requirements, as well as maintaining high standards of Charity governance.
• Work with the Chief Executive Officer to prepare and manage budgets, provide input to the Trust’s business plan and strategic initiatives.
• Contribute to the strategic direction of the Trust as a member of the Senior Leadership Team.
• Provide financial insight and analysis to support strategic decision-making and long-term planning.
• Support the development and implementation of organisational policies and procedures to ensure good governance.
• Act as a key liaison with the Board of Trustees, preparing and presenting financial and governance reports to inform oversight and decision-making.
• Lead on the development of internal controls and risk management strategies to safeguard the Trust’s assets and reputation.
• Oversee all payments, manage cash flow, income and claims.
• Support financial planning for grant funding applications to support delivery of our objectives.
• Line management of the Administration Officer.
• Renew the annual insurance policy ensuring adequate cover and value for money.
• Maintain, oversee, and update all project management reporting systems on time and to budget (including timesheets, expenses and monthly reports).
• Complete all necessary reports and keep suitable records in line with the funding requirements and document retention policy.
• Highlight any new risks and issues identified whilst carrying out duties, and work with the team to manage and resolve them.
• Fulfil duties as assigned by the Chief Executive Officer.
• Any other reasonable duties as required by MRT.

The post holder will be home based with travel throughout the Mersey catchment. The applicant will need to live within or close to the Mersey catchment to facilitate regular travel to meetings. Remote working from other parts of the country cannot be considered for this role due to the need for regular face-to-face interactions. 

Candidate profile

Essential

• A financial control and reporting background, qualification or qualified by experience. 
• Experience of organisational governance, ideally with knowledge of UK General Accounting Practice and Charities regulations.
• Experience of financial and management reporting within a small to medium-sized organisation.
• Experience of liaising with accountants to prepare annual accounts and reports required by the Charity Commission.
• Experience of cash flow forecasting.
• Familiarity with Xero financial and project management software (or similar).
• A confident and clear communicator with the ability to communicate financial information in an appropriate manner for non-financial trustees and staff.
• Aptitude in problem-solving.
• Self-motivated and able to work effectively from home with strong communication skills and with a high level of accuracy and attention to detail.
• Ability to work flexibly across the working week when necessary.
• Ability to prioritise and plan activities to meet strict deadlines.
• Excellent literacy, numeracy and report-writing skills.
• Excellent presentation and communication skills.
• Strong negotiation and influencing skills.
• Good computer literacy skills (e.g. with Excel, Word, PowerPoint and project reporting systems).
• A reliable team player with good attendance and work performance.
• Ability to set performance objectives and ensure these are achieved.
• Excellent organisational / admin skills and attention to detail.

Desirable

• Experience in financial planning for funding applications.
• Experience of working in the charity or not for profit sector.
• Understanding of small-scale charitable trading.
• Experience of commercial contract management.
• Experience of managing an IT service provider.
• Knowledge of the Mersey Catchment.
• Good network of contacts in the sector. 

General notes

• Some travel around the Mersey Catchment will be necessary therefore a current driving licence and access to a vehicle (insured for business use) is desirable or otherwise access to public transport networks. 
• This position will from time to time require work during some evenings, weekends and public holidays to meet the needs of the post. A time-off in lieu system is operated by the Trust.
• We will also require the successfully applicant to undergo a basic DBS check and provide satisfactory references from previous employers.

Job purpose:
Alongside the Head of Finance, the Management Accountant will provide business partnering by build relationships with SMT, managers and their teams, providing them with financial insights, reporting and analysis that enable them to make informed decisions. The post holder will champion and drive automation, enabling the effective and efficient running of the finance function.

The post holder will be a part-qualified/newly qualified accounting professional with experience of working in a not-for-profit setting. The role involves use of our accounting system IRIS Financials (formally PS Financials), ensuring the accurate and timely reporting of financial information; compliance with both internal financial procedures and external regulations; and recording and monitoring of financial data.

This role is based at our head office in 21 Portland Place, London. We offer a hybrid working arrangement with a minimum of 2 days in the office per week.

Key responsibilities:

Financial management and reporting

• Prepare monthly management accounts and cash flows for the Head of Finance to review.
• Prepare year-end schedules and other supporting documents for submission to external auditors as set out in annual audit plan and support the Head of Finance with responding to auditor queries.
• Maintain the Association’s accounting systems including updating the chart of accounts, period maintenance and user access.
• Support the Head of Finance with maintaining bank mandates for the Association and Foundation.
• Prepare monthly payroll journal and pension upload for the Head of Finance to approve.
• Prepare quarterly VAT return for approval by the Head of Finance and reconciliation of VAT control accounts within IRIS Financials.
• Reconcile statements received investment managers and record investment income and gains/losses into IRIS Financials accounts.
• Ensure assets are created and disposed within IRIS Financials fixed asset register and depreciated in accordance with the Association’s capitalisation and accounting policies.
   

Operational management

• Provide high quality and effective financial reporting, support and assistance to the Head of Finance and other senior managers in relation to budgets, forecasts and any financial modelling as required.
• Under the guidance of the Head of Finance, monitor and review financial systems and procedures and recommend, devise and implement more effective and efficient procedures.
• Maintain and improve your own competencies through continuous professional development.
• Abide by organisational policies, codes of conduct and practice as described in the Staff Handbook.
• Support and promote the Association’s commitment to diversity and equality of opportunity in the workplace.

 This job description is intended to reflect the main duties and responsibilities of the post and is not an exhaustive list of duties. The post holder may be required to undertake other duties which are commensurate with the role.

Person specification

Skills, knowledge and experience

Essential

• Part-qualified / newly qualified accountant (ACA/ACCA/CIMA/CIPFA).
• Excellent communication and interpersonal skills, including the ability to explain financial information to non-finance managers.
• Excellent working knowledge and understanding of computerised accounting systems. Strong Microsoft Office skills.
• Experienced in the use of membership databases and reconciling financial data held within database to accounting system.
• Experienced in leading or participating in the production of regular management accounts and other financial performance reports.
• Working knowledge of charity accounting including principles of restricted fund accounting.
• Highly organised, able to work swiftly but with strong attention to detail and a focus on accuracy.
• Strong customer service skills and demonstrable ability to work with a diverse range of people.
• An appetite for problem-solving and making improvements and enhancing existing ways of working.

Desirable

• Experience of working within the membership or not-for profit sector.
• Experienced in the of IRIS Financials
• Experience of supervising and or coaching an individual
• Experience of processing and/or reviewing payroll
   

Join Our Team!

We have an exciting opportunity to join us as our IBD Project Manager. You will lead and coordinate the redesign and relaunch of the IBD UK Alliance programme, to improve the quality and standards of health services for people affected by Crohn's and Colitis across the UK.

You'll be working closely with the Director of Services & Evidence and Head of Health Services to support the charity's leadership of the IBD UK Alliance.

Download our recruitment pack from our website containing full details of the job description and person specification.

About you

You will need to have:

• Experience of developing and delivering successful health service quality improvement projects and programmes.
• Knowledge and experience of working in UK health services or a health or medical charity.
• Experience of successful development of operational performance metrics, strategies and objectives.
• Evidence of establishing and maintaining effective relationships with external stakeholders, including senior clinicians and NHS business managers.

Benefits:

• 25 days annual leave plus bank holidays, increasing by one day per year up to 30 days
• Salary Sacrifice Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

Our location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role there is plenty of scope for working from home, although there will be occasions when you will need to attend 2 directorate days and conferences/events. In addition, the charity meets four times a year at the office in Hatfield for its 'All Staff Together' days, at which attendance is mandatory.

About A4ID

Advocates for International Development (A4ID) is a global charity that believes in the power of the law to drive positive change. A4ID facilitates partnerships between the world’s leading law firms and legal professionals and organisations working towards the UN Sustainable Development Goals (SDGs). Our work ensures that the rule of law and access to justice are integral to sustainable development efforts worldwide. 

Purpose of the Role

The role of the Project Officer – Legal Services (POLS) is to support the PBLS team’s mission to advance the UN SDGs by brokering pro bono legal assistance from legal experts in support of international NGOs globally. The POLS will do this by coordinating the internal processes for project sourcing, scoping and allocating, and utilising legal expertise within these processes and when providing external training and communications.

A key focus of this role is to source and scope out the weekly pro bono projects and forms. The POLS will also engage law firms and other legal stakeholders, conduct due diligence, allocate projects, maintain project records, gather feedback, prepare internal reports and external communications and undertake other administrative tasks as necessary (e.g. updating software and implementing process changes). Other key responsibilities include assisting the PBLM with any bespoke projects, assisting with training events for Development Partners on relevant legal topics, and engaging key Legal or Development Partners on any specific areas of legal interest or need.

To Apply

Interested candidates are requested to send a CV and Cover Letter. The Cover Letter must include why you are interested in this job and how you match the person's specification. We encourage you to draw specific examples from your professional life in the Cover Letter.

If you have any queries about the role, please contact the Chief Operating Officer.

Closing date for applications is 21 September 2025.

Role purpose
Our new Household Crisis Caseworker position will work alongside our Crisis Alternative Service, Ealing Safe Space and information and advice service, Pathways. This new service provides support for Ealing residents 18+ who are experiencing household crises such as: housing, debt, welfare benefits, employment. This service aims to support those facing cost of living / household crises, by providing 6-12 casework sessions. This service will primarily support those from low-income households in need, pensioners, unpaid carers, care leavers, single-person households, disabled people and those struggling with one-off financial concerns or unforeseen circumstances. These sessions will cover a range of elements and will aid in navigating and liaising with services. Ultimately, preventing further crises relating to cost of living and empowering individuals by providing self-advocacy tools and support plans.

The role of the caseworker will be to provide advice, guidance and navigation to Ealing residents experiencing cost of living and household crises exacerbating mental health struggles. Support offered to each individual will be person-centred and tailored, but may include: liaising with statutory services (housing officers, social workers, mental health teams etc), supporting with form filling, sourcing warm goods, supporting with grants and income maximisation, emergency applications, empowering individuals with self-advocacy skills, signposting etc.

The successful candidate will triage, onboard and manage a caseload 15-20 individuals, whilst also supporting those who drop-in to the service who require crisis intervention on the day. In addition to crisis work, the caseworker will be expected to adopt a preventative approach and encourage referrals before a crisis occurs, via partnership working both internally and externally. There will be an element of outreach working for this post. The successful candidate will work alongside our Ealing Safe Space team and be supported by the Safe Space Team Manager.

The caseworker will be required to work within the Advice Quality Standard framework (AQS), adhere to Mind’s policies and procedures.

Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed prior to undertaking unsupervised client work.  

Key Responsibilities

• Triage, onboard and support a caseload of 15-20 individuals
• Triage and support individuals dropping into the service for household / cost of living crisis support
• Liaise with core agencies (social services, housing, mental health teams, GPs, VCSE organisations)  
• Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on the individuals’ behalf
• Complete emergency applications and grant applications
• Devise and facilitate guided mental health sessions, exploring a range of topics such as anxiety and panic, sleep hygiene, financial management
• Provide housing, general money and debt management advice
• Provide information on employment opportunities and training support for clients
• Where appropriate, source warm goods for those in need
• Engage in outreach within the borough to encourage referrals and promote the service
• Signpost to other relevant services in the borough, or further afield
• Attend training, forums and meetings to ensure knowledge remains relevant and up to date
• Keep up to date about current best practice and legislation within mental health, as well as within the field of information & advice more generally
• Provide updates and feedback to the broader teams
• Engage in multi-disciplinary meetings, both internally and externally
• Use our database Views to record details of all client referrals and contacts to ensure client information is kept up to date
• Use the correct templates, conduct outcomes and satisfaction assessments with clients on closure
• Record the results of outcome assessments and satisfaction surveys on the Views databases
• Work in line with triage procedures and use the referral process when referring cases to external organisations
• Meet regularly with service leads and colleagues to feed back about the progress of the project and ensure it is relevant to local strategy and national Government priorities
• Follow Hammersmith, Fulham, Ealing, and Hounslow Mind’s organisational policies and guidelines
• Undertake additional duties that may reasonably be required to fulfil the objectives of the post

Person Specification

Knowledge and Experience

• Substantial experience of delivering advice in a similar position, preferably to individuals with mental health needs
• At least 1 year experience of working in a crisis setting (inpatient, crisis alternatives, NHS teams)
• Knowledge and understanding of mental health problems, and mental health services
• Experience of delivering advice and information
• Experience of managing complex cases and autonomously managing a caseload
• Experience of working with multiple agencies and attending multi-disciplinary meetings
• Experience of delivering desired outcomes in a timely manner
• Up to date knowledge and experience of safeguarding adults
• Understanding of the importance of monitoring and evaluation, and the ability to keep records
• Experience with de-escalation, recognising and mitigating risks
• Experience of working with challenging behaviour 
• Listening to clients and encouraging positive steps towards self-management of crisis and recovery 

Skills and Abilities

• Relevant and up to date knowledge of welfare benefits, housing and social care
• Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing
• Excellent listening and liaison skills
• Computer literate, with the ability to use MS Office, email systems and databases (inputting information and extracting reports)
• Ability to liaise with a range of people – individuals with support needs, carers, and a range of different professionals
• Ability to remain calm in challenging situations and reinforce boundaries
• Ability to support people to manage difficult feelings, and communicate their needs effectively
• Knowledge of best practice for lone working, data protection and safeguarding adults
• Willingness to undertake training related to housing and welfare benefit
• A team player
• Ability to work on your own initiative
• Ability to develop and maintain positive working relationships with service users, colleagues and stakeholders
• Strong organisation and administrative skills
• The drive to motivate self and others to achieve positive outcomes
• Flexibility in overall approach to work
• Ability to recognise and work within the boundaries of the role, including confidentiality, and the working protocols between agencies
• Strong sense of self, and ability to set and maintain boundaries
• Commitment to promoting the needs of BME communities, and a commitment to the principles of equal opportunities and anti-discriminatory practice
• Ability to plan and prioritise your own workload

Desirable

Lived experience of mental health problems, and of using mental health services

You will be joining us at a time that holds the greatest potential for fundraising in our history, following the launch of the UK Government’s Delivery Plan for ME and initial findings of the DecodeME genetics study (co-led by Action for ME) in Summer 2025. 

Building on our charity’s already established level of support from major donors, you will provide exceptional relationship management to existing donors alongside growing our network of high value supporters.

Working closely with the CEO, alongside managing a portfolio of donors and prospects ensuring excellent stewardship, you will support our Breakthrough-ME Group (a group of high net worth and highly networked individuals). There is an established level of support from major donors at Action for ME so this is a role that will require exceptional relationship management to retain our current valued supporters while growing this crucial area of fundraising. 

This would be an ideal role for an experienced philanthropy professional seeking to work for a small but ambitious charity, helping us to achieve our mission to improve the lives of all people affected by ME – better meeting their needs today while taking action to secure change for tomorrow.

Key duties

Major Donor Fundraising

• Successfully develop and implement the philanthropy strategy to secure and maximise funds from high value individuals for Action for ME achieving annual income of £250k+

• Set plans and budgets which will deliver income through major gift fundraising and philanthropic giving through family trusts and foundations, including quarterly forecasting.

• Manage a portfolio of prospects and donors at the £5k to £100k level, to develop and maintain strong and long-standing partnerships

• Work closely with the Director of Fundraising and Development and other colleagues to ensure that plans and activities for fundraising from high value individuals are integrated into the overall fundraising strategy and plan for significant growth.

• Be responsible for our Breakthrough-ME Group with high quality proposition development.  Contribution to Group fundraising activities with a specific focus on ensuring their networks support pipeline growth for future fundraising.

• Lead the delivery of our biennial fundraising gala dinner, maximising income and new opportunities from attendees.

• Develop engaging and inspiring opportunities to steward and cultivate support creating a calendar of activities including events, presentations, approaches, networking and meetings.

• Utilise the CRM database (Raisers Edge) to provide the data required to strategise your approach to philanthropy, monitor progress and provide a high-quality donor experience.

• Ensure utilisation of insight & data, producing management information data to inform planning and strategy development.

• With the Director of Fundraising & Development, create inspiring cases for support and resulting propositions with clear budgets and outcomes.

• Create adequate systems and processes to support the major donor programme.

• Undertake and manage research into prospects and major donors, preparing for approaches and presentations and briefing senior leadership and trustees for donor meetings and events.

• Develop and maintain relationships with donors, a wide range of staff and volunteers from trustee level down.

• Provide regular feedback and internal reporting to line management.

• Work with other fundraisers to ensure that all fundraising opportunities and leads are followed up – particularly in corporate, community and trust fundraising.

• Work with Trustees, the Chief Executive and members of the Leadership Team to develop relationships with major donors.

• Self-administrate including managing your own diary and meetings, keeping accurate and up to date records of activity

• Occasional travel to London, Bristol & events

Other duties

• To positively promote the work and activities of Action for M.E. at all times.

• To contribute to the team’s overall, ongoing and annual planning and budgeting.

• To undertake any other reasonable activity in line with the responsibilities of the post as requested by the Director of Fundraising and Development, Chief Executive or any other senior Action for ME management.

• Act as an advocate for the Charity and its work.

• To work in accordance with Action for ME’s values of collaboration, equity and empathy.