Service manager jobs in greater london

Domestic Abuse Officer

Location: Waltham Forest/London

Salary: £30,000 per annum

Full Time

1-year fixed term contract

Young Ladies Club aims to raise aspirations in disadvantaged young women to achieve their education and career potential by providing mentoring, confidence building activities and career workshops from positive role models.  We envision a world where young women’s socio-economic background does not impact educational and career outcomes.

We are now looking for an experience Domestic Abuse Officer to provide an effective, efficient, and supportive service to women who are victims of domestic abuse providing emotional, practical and welfare support. As our Domestic Abuse Officer, you will provide a high-quality pro-active service to victims of domestic abuse and other forms of VAWG in either 1:1 or group settings delivering a service to those at medium and low risk.

As a Domestic Abuse Officer, your responsibilities will be:

· To work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse.

· To ensure that women are enabled to access their rights and are informed about their options.

· To reach out to survivors of domestic abuse and raise awareness of domestic abuse and local services offered.

· To support and implement the aims and objectives of Young Ladies Club ensuring that all work is undertaken in accordance with Young Ladies Club policies and procedures.

· To facilitate or co-facilitate the support groups

· To facilitate the provision of culturally sensitive therapeutic interventions and counselling services.

Required Skills and Experience:

· Demonstrable qualifications and/or experience in the field of domestic violence accommodation and support.

· An excellent working knowledge of key issues faced by black and minoritised women who have experienced Domestic Abuse and VAWG. Able to apply this knowledge at a practical level.

· Experience of identifying and responding to the risks to and needs of survivors of domestic

violence

· Experience of working with vulnerable women at least some of which are women or girls affected by domestic abuse and other forms of gender-based violence.

· A sound working knowledge of the practical, emotional, social and economic issues facing black and minoritised women and girls affected by domestic, and intimate relationship abuse

· Experience of multi-agency partnership working

· Knowledge of relevant legislation relating to Immigration, Honour Based Violence, Forced Marriage and FGM.

· Experience in running support groups in the community

· Ability to work with interpreters and volunteers.

· Ability to work with voluntary organisations, local authorities and government agencies on behalf of women.

· Effective communication skills.

· Experience of managing basic administrative systems.

· Training and qualifications in the provision of advice and advocacy on issues such as housing, welfare benefits and domestic violence.

· Good working knowledge of IT system and databases.

· Ability to run groups virtually on Zoom/Teams etc

Due to the nature of the role and the needs of our service users, this post is restricted to female applicants. This is a genuine occupational requirement in accordance with Schedule 9, Part 1 of the Equality Act 2010. YLC is committed to equality of opportunity and welcomes applications from all sectors of the community.

Due to the nature of the role and the needs of our service users, this post is restricted to Black and minoritised women. This is a genuine occupational requirement in accordance with Schedule 9, Part 1 of the Equality Act 2010.

This post is subject to Rehabilitation of Offenders Act 1974. A criminal record will not

necessarily exclude you from this post but under the Act, we must have details. An Enhanced

Disclosure will be sought in the event of a successful application for this post and therefore

you will be required to give details of spent and unspent convictions disclosed above. YLC

operates under the Revised Code of Practice for Disclosure and Barring Service.

WORKING WITH US

Harris Primary Academy Peckham Park, is a primary academy with nursery provision, where we are proud to celebrate the wide range of backgrounds, abilities, faiths and cultures within our school. Our success lies in our drive to ensure every pupil takes pride in their skills, abilities, and talents and uses these to help them attain the highest possible level of education. Our academy is a member of the Harris Federation, a group of 55 primary and secondary academies in and around London educating some 44,000 young people. The Harris Federation Teaching School Alliance enables us not only to train and develop teachers and leaders in our own academies, but also to do so for other schools. Each academy is led and run by its Principal and other senior leaders: we are deliberately a federation rather than a chain. What unites us is a culture that ensures the children and teenagers in our schools get an excellent education within a happy, caring and supportive environment.

To learn more about working in our academy and what we can offer you, view our academy page via the “why work at” button.

ABOUT THIS OPPORTUNITY

Do you have experience supporting children with SEN? Harris Primary Academy Peckham Park are seeking to appoint an exceptional, experienced qualified teacher as SENCO.

MAIN AREAS OF RESPONSIBILITY

The purpose of your role will be:

• To play a key role within the Academy to ensure that all pupils with additional needs make accelerated progress in their learning and achieve to the very best of their ability.
• To directly contribute to pupils’ accelerated progress through high quality sustained teaching of intervention support based upon a detailed knowledge of their specific needs.
• To have high expectations, lead by example, promoting the federation/academy vision, values and aims.
• To be a member of the School Leadership Team (SLT) and contribute to the strategic development and direction of the academy in line with the Academy Improvement Plan.
• To provide leadership and direction in supporting meeting the needs of children with SEND.
• To take a lead role in monitoring and school self-evaluation regarding children with SEND.
• To provide guidance and support to the support staff to achieve and maintain a good quality of provision for pupils with SEND.
• To analyse assessment data from a variety of sources to inform future whole school planning and resourcing.
• To assist the SLT in undertaking delegated professional duties.

WHAT WE ARE LOOKING FOR

The successful candidate will have:

• Qualified Teacher Status
• National Award for SEN Coordination
• Evidence of ongoing professional development; attendance on courses, INSET, action research, personal study etc. with clear impact indicators
• Commitment to continuing professional development as necessary to develop role
• Experience of successful leadership and management within a school
• Proven track record of achieving outstanding pupil progress for teams of children
• Ability to contribute to professional leadership and management of a staff team and contribute to the work of other teams to secure high quality teaching, effective use of resources and improved standards of learning and achievement for all pupils across the school
• Experience of using data and data analysis to drive up standards
• Clear knowledge and experience in all issues relating to the safeguarding of children

WHAT WE CAN OFFER YOU

Teacher Development

At Harris, we have curated professional development pathways that will guide you towards achieving your career ambitions. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. With a strong network of passionate educators, expert development initiatives and a multitude of opportunities for career progression, your journey with Harris could be the most rewarding one yet.

We offer a wide range of high quality teacher professional development programmes via the Harris Institute of Teaching and Leadership.

Flexible Working

We are committed to fostering a positive and supportive working environment for our staff, recognising that achieving a balance between professional and personal responsibilities is essential. We understand that each individual’s circumstances are unique, which is why we offer flexible working options that can be adapted to meet the needs of both the academy and our employees.

Benefits

In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance (usually £2,000 for Inner London and £1,500 for Outer London), a Performance and Loyalty Bonus, Teachers Pension Scheme, a Wellbeing Cash Plan, Employee Assistance Programme, and many other benefits. Learn more about  on our website.

Safeguarding Notice

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.

Equal Opportunities

The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates.

We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.

APPLYING FOR THIS POSITION

Thank you for your interest in this position. If you would like to discuss this opportunity, or to request a visit, please email the academy via the Why work page on harriscareers.

Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be help you when completing your application, and throughout the recruitment process.

We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website.

Join Oak Hill College's Facilities and Site Team

Oak Hill College is seeking a highly organised and detail-focused Facilities and Site Administrator toprovide vital administrative and coordination support across our estate, accommodation, and facilities services.

Reporting directly to the Facilities & Site Manager, you will take responsibility for the day-to-day systems that keep our site compliant and efficient. This includes maintaining accurate records, scheduling statutory inspections, and ensuring essential processes are delivered to a high standard. Alongside this desk-based work, you will also carry out practical checks around the site, such as fire safety and routine facilities inspections, helping to ensure our estate remains safe, well managed, and fit for purpose.

In addition, the postholder will also act as our Safeguarding Officer. This is a small part of the role, but an important responsibility for which full training and support will be provided. 

We are looking for someone who is thorough in following procedures, proactive in spotting gaps, and confident in suggesting improvements to enhance the way we work. You will combine attention to detail with a forward-looking approach, contributing to a college environment that is well-run, compliant, and continuously improving.

In many circumstances, you will be the first point of contact when visitors arrive at the College, so a first-class customer-oriented approach is essential. 

If you enjoy balancing structured administrative tasks with practical checks and want to play a key role in the smooth running of a purposeful college environment, this role offers both responsibility and variety. Please get in touch - we would love to hear from you. 

The Role

The Facilities and Site Administrator provides vital administrative, coordination, and hospitality support within the Facilities and Site Team. The role exists to ensure the smooth day-to-day running of the college estate, accommodation, and facilities services, enabling the Facilities & Site Manager to focus on compliance, strategy, and operational oversight.

The role also covers the receptionist desk - usually two days per week. 

About Oak Hill

Oak Hill College is a theological college, based in North London, that offers the space, practical training, and supportive community needed for Christian leaders to thrive in ministry. Our full-time and part-time courses are designed to sustain a lifetime of faithful and joyful service. 

Founded in 1932, the College offers courses from Level 4 (Foundation Award) to Level 7 (Postgraduate) validated by Durham University as part of the Common Awards Scheme.

The role will be based in the original manor house on site, which is located alongside an impressive range of facilities and accommodation in around 60 acres of gardens and parkland. The College is marked by its welcoming community, where staff and students are valued and supported.

Hours

Full Time – 37.5 hrs per week, 52 weeks per annum. Some overtime will be required in busy times of the year and for attending events. You will be given 24 days holiday plus statutory bank holidays.

Location

Free on-site parking is provided and an excellent free lunch during term time. 

Salary

£28,000 to £32,000 – depending on experience, with a generous matched pension scheme. We also have a life assurance scheme. 

Start Date

From Mid-October 2025 or as soon as possible thereafter.

Overview

At Operation Smile UK, we work with global colleagues to improve the lives of those living with cleft conditions around the world – by providing surgery and comprehensive care services to patients and strengthening health care systems in the countries where we work. Operation Smile UK’s Partnerships Team works to maximise high-potential income channels such as corporate partnerships, major donors and trusts and foundations. The Partnerships and Philanthropy Officer will play a key role in the team securing critical income from global and national corporate partners and from our network of committed community fundraisers.

We are looking for a candidate who thrives on building relationships – with partners and with colleagues in the UK and around the world. You will be a brilliant communicator, someone who can juggle multiple priorities and inspire people to believe in our story. Ideally, you will have at least a year’s experience in a relationship management role (in a commercial or fundraising setting), and a particular interest in international development. In return, you will be part of an ambitious and high-performing team, working with national and global corporate partners, gaining international programme exposure and being given the opportunity to take responsibility from the outset. 

MAIN DUTIES AND RESPONSIBILITIES

Corporate Fundraising

· Take the lead on managing a portfolio of small and medium corporate partners - taking responsibility for all aspects of these partnerships, including communication, staff activities, events, reporting, income collection and acknowledgements

· Provide support to the Senior P&P Manager in activities relating to OSUK’s global corporate partners through managing employee-led activities across the portfolio.

· To manage and develop new initiatives for employee engagement and community participants

· Support on new business acquisition, specifically in creating new avenues for income generation through existing partnerships.

· Responsible for managing inbound enquiries relating to corporate partnerships

· Lead on producing corporate-related social media and communications content

· Maintain orderly upkeep of all relevant records and databases

Community Fundraising

· Lead on the handling of all inbound community fundraising correspondence, including donations received, merchandise and speaking requests

· Develop a strong understanding of fundraising platforms such as Just Giving and Enthuse, maintaining their upkeep and reconciliation with Operation Smile's financial and reporting systems

Additional Responsibilities

· Expand your understanding of Operation Smile’s programmatic work globally, of cleft lip and palate conditions, health system strengthening and the global surgery sector

· Support other areas of the Partnership Team’s work, including events.

Recruitment

We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.

Your cover letter should explain your experience in relationship management and why you you would be a good fit for this role. Applications which do not cover this will not be considered. 

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

We are currently looking for a full-time Social Prescriber / Link Worker
£29,566 pa (for 37.5 hours per week)

Fixed-term until March 2025-Possible extension

About Age UK Lambeth

We support older people in Lambeth to live enriched, productive and purposeful lives: challenging the stigma of ageing, reducing social isolation and ensuring they get the right support at the right time. We are kind, person-centred and outcome-focused - finding solutions that work by listening, being flexible and including older people in delivering services. 

What you’ll be doing? 

You will be part of the MYcommunity Linkworkers team. Your main role will be to:

• Provide personalised brief intervention and social prescribing support to individuals, their families and carers.

• Meet clients on a one-to-one basis, making home visits where appropriate and allowing clients the time and space to discuss ‘what matters to me.

• Provide person-centred support to enable clients to identify their health and wellbeing needs and goals. Co-produce support plans with clients to discuss what’s important, where they would like to be in the future and how we can support them to achieve this. 

• Manage and prioritise a caseload to ensure clients' needs, priorities and urgent support are met.

• MYcommunity Lambeth works in partnership with a large number of statutory and community services and organisations across the borough. You will link clients with appropriate services to meet their needs. It is vital to have a strong understanding of when it is necessary to refer someone back to health care professionals/ agencies when the client’s needs are beyond the scope of the MYcommunity team.

What you need to bring

• Able to write compelling communications to advocate for your clients. 

• Able to work collaboratively with a wide range of stakeholders 

• Able to analyse data and create engaging reports 

What you’ll benefit from

• Generous pension provision - 7% employer contribution

• 26 days holiday a year rising to 31 days after 5 years

• A great staff culture with kindness at its heart

The Sanctuary (Crisis Café) is a service for all residents experiencing emotional distress. The café is weekdays during the evening and at weekends in the afternoon. We provide initial support meetings both face to face and via the telephone, workign with clients to resolve immediate distress, and explore coping mechanisms. We then coproduce support plans with clients and offer 121’s, counselling, peer support groups and workshops as well as a social place to be.  

The support worker will be experienced in working with people in distress or who have mental health issues, highly organised and have excellent people skills.  A minimum of 3 shifts per week is required.

The service is open 7 days a week:

4.30-10pm Monday – Friday and 12 – 6pm Saturday and Sunday (Barnet)

5-10pm Monday – Friday and 12 – 5pm Saturday and Sunday (Enfield)

A well-established housing association in London with over 20 years of history in the sector are looking for a Management Accountant focussing on repairs to come into their welcoming team environment.

They place the community at the heart of their business and are excited to welcome a Management Accountant to their team for an initial 12 Month period.  Alongside putting their tenants and communities at the forefront of their business, they understand the need for colleague satisfaction and make sure they invest in their workforce to get the best out of them.

Role - Management Accountant (Repairs)

Salary - £55,000 - £60,000

Pattern - Hybrid

Potential opportunity of going permanent 

Responsibilities:

• Lead on management accounts for the property maintenance service, working closely with operational teams to provide insight, support decision-making, and drive financial accountability
• Deliver monthly management reports with meaningful analysis, oversee budgeting and forecasting cycles, and monitor labour cost performance
• Maintain the integrity of key balance sheet items, and ensure timely, accurate regulatory returns related to subcontractor payments
• Drive improvements in financial processes and reporting tools, and act as a finance systems expert to maximise data accuracy and business value

Requirements

• Qualified accountant with experience in Management Accounting / Business Partnering ideally in Repairs within Housing Associations
• Knowledge of assets and maintenance
• Ability to work and liaise with a range of stakeholders
• Strong system's experience and ability to lead on continuous improvement

If you are a Management Accountant / Finance Business Partner with repairs experience who is looking for their next exciting role, please apply ASAP as the role is urgent.

Having adopted a new and ambitious strategy, and embarked on a period of transformational change, Two Saints are now looking to ensure they are in the strongest position to deliver their vision in what are difficult times. This vision is ‘to be a safety net for people in tough times and the springboard to a brighter future.’ The organisation delivers a full range of services to clients across Hampshire, Dorset, Berkshire and the Isle of Wight, and the role of the Two Saints Board is to guide, direct and challenge the plans and strategic decisions relating to these services.

So we’re looking for people who can help Two Saints deliver their vision, with  a background and experience in either:

• Asset management, perhaps with experience of the net-zero agenda
• Supported housing services or social care

We’re interested in hearing from talented people who may be looking for their first governance role, and you may have had lived experience.

If you’re interested in what Two Saints do and feel you can make a contribution, we’d like to hear from you so take a look at the candidate pack here https://bit.ly/45U1yDX.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Recovery Worker to play a pivotal role in our Complex Needs Service in Ealing.

Sounds great, what will I be doing?

The main purpose of this role is to empower a caseload of service users to manage their health and wellbeing, maintain their independence, identify their strengths and achieve their goals and aspirations, under the direction of the Service Manager. This is a 24/7 service and will require you to complete sleep in shifts as well as cooking for service users at the weekends as well. This can result in longer but few days worked but you will on average only work 39 hours per week.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

In this role, you will bring experience of working with individuals who have mental health needs and dual diagnosis, gained in either paid or voluntary settings. You will be committed to working in a calm, non-judgemental, and anti-discriminatory way, with an optimistic belief in each client's capacity for positive change. You will take a solution-focused approach, working constructively and collaboratively to address challenges, while using de-escalation skills to support clients who may display difficult or challenging behaviour.

You will also demonstrate flexibility and reliability, with the ability to work unsociable hours, including early, late, overnight and weekend shifts as required by the rota. You will be quick to learn, able to gather and process information effectively, make defensible decisions, and record detailed and accurate information to be shared appropriately within the framework of confidentiality. Most importantly, you will show a strong understanding of safeguarding, ensuring that issues are identified and addressed promptly to maintain the safety and wellbeing of service users at all times.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

The Philharmonia is looking to appoint an experienced and inspiring Head of Education & Community Engagement to lead on the day to day running of learning projects, with a firm focus on developing and growing this work. With a proven track record of creative leadership, innovation and producing high quality music education and community projects, successful applicants will be led by a passionate belief in the power of orchestral music to transform lives, whether as audiences or participants.

Centred around our ambition to deepen our engagement in our residencies in and out of London, this role will be responsible for the creative and strategic development and execution of both our long-established programmes (like Hear and Now, and Orchestra Unwrapped), as well as co-creating and developing new, innovative projects addressing real needs in schools and community settings. The role will have a strong direct connection with our Community Boards, the advisory bodies in our residency areas, and the Music Hubs, as partners and co-creators. Candidates should have a progressive and well-informed approach to place-based and grassroots music-making and project creation, and a strong understanding of the latest developments in the music education landscape. 

Combining a keen grasp of participant needs, with sound understanding of commissioner and funder requirements, as well as a can-do, entrepreneurial attitude, this is a great opportunity for a senior manager to progress to the next level of leadership within the sector and shape the education and community engagement programmes of a leading orchestra.

Key Responsibilities 

Strategic Planning:

• Undertake research and mapping as required to ensure that projects and programmes respond to local and regional needs and is distinctive and complementary in the context of other providers.

• Keep abreast of educational policy and practice at national and regional governmental level, ensuring that project development is aligned with current thinking and strategy.

• Develop new bespoke and innovative education and community projects in strategic partnership with local and national bodies, allied to the core work of the Orchestra.

Leadership and Management:

• Provide creative leadership and direction for the Learning and Engagement Department, reflecting and clearly articulating the Philharmonia’s vision, mission and values

• Develop and motivate the members of the Learning and Engagement Team, and as required, manage the Learning & Engagement team’s support staff, such as freelance Project Managers, animateurs and musicians

• Sustain and strengthen existing partnerships for funding and delivery with key stakeholders including other NPOs, Local Authorities, Music Education Hubs, community groups, arts organisations and venues, private and public development agencies and schools, colleges and universities.

• Represent the Orchestra on the Strategic Boards of appropriate bodies in London and residencies (for example, music hubs)

• Ensure that key national and regional stakeholders have a detailed understanding of the Orchestra’s Learning and Engagement work, as well as ensuring effective and constructive communication with artists and musicians engaged in the Philharmonia Orchestra’s Learning and Engagement Programme

• Represent the Philharmonia Orchestra at external meetings and conferences, as required, acting as an advocate and ambassador for the Orchestra. 

• Lead and manage the Safeguarding for the Orchestra, ensure that the Philharmonia Orchestra’s safeguarding policy and procedure is up to date and effectively implemented, including taking responsibility as the Philharmonia’s Designated Safeguarding Officer; ensure that all relevant staff and freelance practitioners have current DBS checks. 

Programme Management and Delivery:

• Oversee evaluations of all projects to share outcomes with stakeholders and partners and to learn lessons for developing and delivering future projects. 

• Agree and manage budgets for the Learning and Engagement Department

• Commission and oversee production of project-specific marketing materials. 

• Help to develop and support the Orchestra’s Audience Development Strategy, in close partnership with the Marketing Director. 

• Oversee all aspects of project management, planning and production of the various projects and workshops which make up the Philharmonia’s Learning Programme

• Deputise for the Director of L&E as required

Skills and Qualifications

Essential:

• Minimum five years’ experience in a relevant role

• Knowledge of the education and community learning landscape

• Experience with managing and monitoring budgets

• Experience with producing and devising large scale, education, community or participation projects

• Excellent communication skills, with a personable and approachable style

• Experience of reporting tools and data visualisation, ideally for funders

• Passion and interest for music and the arts, with an excellent understanding of orchestras and classical music repertoire

• Ability to read music and orchestral scores

• Ability to lead, mentor and train a team

• Willingness to have a hands-on attitude 

• Willingness to work unsocial hours, including evenings and weekends – must want to attend concerts and learning projects

Desirable:

• An education or community learning qualification or degree

• Experience of creating external reports and evaluations 

Use your housing expertise to support the growth and excellence of a fast-growing and highly respected youth charity. 

We are seeking an exceptional housing leader who brings experience of supporting organisational growth and excellence in social housing.

One YMCA is now one of the largest YMCA’s in Europe and our focus is supporting vulnerable people in Hertfordshire, Bedfordshire and Buckinghamshire to develop the skills and confidence to live their life to the full.

In the last five years, we have trebled our income to £40m, more than doubled our staff numbers to 750 and increased our social housing units from 350 to nearly 800.

This is a new role that we have created to provide leadership to our supported housing (including YP OFSTED regulated housing) services. As our lead professional for housing and member of the Extended Executive Leadership Team, this role will be responsible for developing a housing vision and strategy aligned to the wider organisational strategy. This will ensure quality across all our housing sites and the overall scope of service delivery aligns and exceeds the expectations of our internal and external stakeholders.

With planned growth to 1000 units in the next two years plus preparing to be a Large Registered Provider this role will ensure processes, structures, systems and resourcing meet regulatory requirements and are consistently and innovatively delivering best value, sustainability and positive impact.

If you enjoy working in a dynamic organisation and are attracted to the challenge of working with highly committed staff, serving people with complex needs and in a context of organisational growth, we would love to hear from you.  

For more information please see the job pack attached. Closing date 13th October. 

You will work with the Assistant Principal Learner Services to define, articulate and
implement our shared vision and values of the college to support learners with additional
needs in achieving their expected outcomes. You will also work with the Dean of the
Apprenticeship programme to ensure adult learners with additional needs are supported by
teaching staff and in their work placements.

You will hold a key role in the college and are expected to demonstrate outstanding skills in
working with the leadership team, parents and carers, external agencies and learners to
implement the strategic vision of the college, working with these individuals and groups to
ensure we provide a high quality of education to our learners with additional needs.

You will be accountable for ensuring that exam access arrangements are organised to meet
the needs of learners, annual reviews are completed for learners with EHCPs, ALS with the
Apprenticeship team and work alongside the pastoral team and teaching staff to implement
and make them aware of training and teaching strategies that support learners with
additional needs, and that reasonable adjustments for these learners are in place. In addition
to help administer the high needs funding claims with the Assistant Principal and Finance
department and MIS.

Key Responsibilities:

● Strategic Leadership

○ Develop and implement a comprehensive ALS strategy aligned with the
college’s vision and values.
○ Oversee the effective allocation and utilisation of resources, including High
Needs and EHCP Funding.

○ Monitor and evaluate the impact of ALS interventions and initiatives, driving
continuous improvement.
○ Foster a culture of inclusivity and support for learners with additional needs.
○ Collaborate with the Senior Leadership Team to advocate for SEND provision
and secure necessary resources.

● Operational Management

○ Line supervise the work of a team of 4 Learning Support Assistants, providing
guidance, support, and performance feedback.
○ Oversee the day-to-day operations of the ALS team, ensuring efficient and
effective service delivery.
○ Co-ordinate the allocation of caseloads and workload distribution within the
team and creating support plans
○ Develop and implement robust systems and processes for identifying,
assessing, and supporting learners with additional needs.
○ Ensure compliance with relevant SEND legislation, Policies and regulations.

● Collaboration and Partnership

○ Work closely with the Assistant Principal Learner Services, the Dean of the
Apprenticeship programme, and other key stakeholders to ensure a cohesive
and coordinated approach to SEND provision.
○ Build and maintain strong relationships with external agencies, including local
authorities, health professionals, and specialist support services.
○ Engage with parents/carers, providing regular communication and
opportunities for involvement.

● Staff Development

○ Lead and facilitate professional development opportunities for the ALS team,
ensuring they have the necessary skills and knowledge to support learners
effectively.
○ Foster a culture of continuous learning and development within the team.

Essential:
○ Proven experience in a leadership or co-ordination role within a SEND or ALS
context.
○ Be educated to Level 3 standard.
○ In-depth knowledge of SEND legislation and best practices.

○ Strong understanding of the challenges and opportunities facing learners with
additional needs in a further education setting.
○ Excellent communication, interpersonal, and organisational skills.
○ Ability to lead, motivate, and inspire a team.
● Desirable:
○ Qualified Teacher Status (QTS) or equivalent teaching qualification.
○ Experience working in a further education college.
○ Knowledge of the digital skills sector.
Leadership and Coordination – the ability to demonstrate:
● Genuine passion and belief in the potential of every learner
● An educational vision aligned with the college’s high aspirations
● Clear strategies for establishing consistently high standards of results and behaviour in
complex inner-city schools and a commitment to relentlessly instilling these
● Versatility to adapt your style in circumstances where an alternative approach is needed
● Effective line management of a range of people – coaching and motivating them to achieve
excellent results in their roles
● A desire to innovate and try new approaches, being reflective and learning from mistakes
● An ability to give feedback in a constructive and, where needed, challenging way
● An ambassadorial approach in all dealings with the community and subsequently to be
positive in successfully marketing the college in the community
● Strong interpersonal, written and oral communication skills
● Strong organisational skills which includes the ability to delegate, prioritise and use effective
time management
● Resilience and motivation to stay positive and focus on key priorities during times of
challenge
● Confidence and effective presentation skills during assemblies, parents and carers events and
other public speaking opportunities
● A willingness to work flexibly and where necessary outside of normal working hours

Together, the charities Sands and Tommy’s have formed a Joint Policy Unit (JPU) focussed on achieving policy change that will save more babies’ lives during pregnancy and the neonatal period and on tackling inequalities in loss, so that everyone can benefit from the best possible outcomes.

The JPU’s mission is to secure policy change that will reduce rates of miscarriage, stillbirth, pre-term birth and neonatal death, and to work to eliminate inequalities in these outcomes.

While there is widespread agreement on the need for change to improve the safety of maternity and neonatal services, what that change looks like is not clear.  To save more babies’ lives we believe that a continued focus is required, and that governments should set new commitments to reduce perinatal mortality and preterm births, focused on matching the best-performing countries in Europe.

This role will be crucial to the continued success of the JPU unit; leading, shaping and coordinating all the unit’s work. 

We are looking for an independent and assertive problem-solver, a policy expert who can manage multiple priorities, take the initiative, lead the national conversation and is as excited as we are about taking the helm of this venture for both of our organisations.

The successful candidate will need to have a substantial track record of effectively leading and implementing national policy and influencing programmes, driving change and achieving the desired impact.

You will have considerable experience across research, data analysis, policy development, public affairs and communications.  Additionally, you will be well-versed in research and data management, including analysing complex data and evaluating policy developments.

Experience of being a member of a senior management team with successful, significant and relevant management and leadership experience is also essential.

The Association of Anaesthetists is a membership organisation for Anaesthetists with over 10,000 members. Our main aims are to advance and improve patient care and safety and to promote and support education and research in the field of anaesthesia. We represent, protect, support, and advance the interests of our members.

Job purpose:

We are seeking an enthusiastic and proactive Membership Administrator to serve as the first point of contact for our members and to provide dedicated support to the networks of the Association, namely our Links network and mentor network. This dual-focused role is integral to ensuring an outstanding member experience, while also fostering strong engagement and coordination within our national networks.

This role will work with the rest of the membership team to ensure membership processes are being adhered to and ensuring that all member enquiries are dealt with in an efficient and professional manner. This role will contribute to improving systems and processes in collecting subscriptions in the most efficient way and to maximise subscription income by carrying out membership recruitment and engagement plans.

This role will be responsible for supporting, coordinating, and enhancing the effectiveness of the organisation’s networks to ensure a thriving, well-connected community that reflects the needs and interests of our members.

Hybrid working:

This role is based at our head office in 21 Portland Place, London. We offer a hybrid working arrangement with a minimum of 2 days in the office per week.

Key responsibilities:

Member recruitment, engagement and support

Act as the first point of contact for phone calls and emails with members and potential members to maximise both recruitment and retention opportunities and deal with all enquiries in an efficient way.

Assist in maintaining and developing a system for membership renewals, which includes follow-up letters and phone calls encouraging members to renew.

Provide accurate information and support to new applicants, including actively promoting membership services and benefits.

Assist the Membership & Specialist Societies Manager in delivering membership recruitment and retention strategies. Proactively contact schools of anaesthesia and hospital trusts to promote awareness and distribute our resources.

Work with the Digital Communications team to raise awareness of all member benefits. Continually review the website to ensure membership section is relevant and up to date and act as a membership champion across the Association.

To be a membership ambassador for the Association and help promote membership at external conferences and events including lunch and learns and Association conferences.

Data management and reporting

To monitor all new member applications and to help process new, renewed and existing memberships in the CRM/relevant database if needed. Enter and amend financial data relating to subscriptions.

To carry out user acceptance testing as and when needed, to log tickets related to CRM issues.

Update individual membership records e.g. addresses, membership categories, etc, as well as dealing with email bounce backs and returned mail. To update deceased members and mailing preferences as and when we receive notifications.

To have a detailed understanding of data protection legislation and implement best practices from the data protection policy and the new legislation for GDPR.

Export the mailing list for printed copies of the magazine and journal each month and the ESAIC Associate Member request list to ESAIC twice a year.

Contribute to regular data cleansing exercises to ensure that the membership database is maintained and refreshed to certify its validity.

Network Support

Act as the main liaison for Association networks (e.g., Links and mentors networks), providing administrative support, and sending out communication to them.

Work with network leads and membership management to ensure accurate sharing of updates, best practice, and resources across the network, via e-shots or other communication channels. Assist in organising network meetings and events.

Support strategies on how to grow networks, liaising with relevant team members and clinicians on these. Monitor activity across the network to help identify opportunities for collaboration, improvement, or celebration.

Maintain a directory of the networks and manage documentation and files related to network schemes. Ensure network resources and information is updated on Association’s website

Team support

Prioritise the workload of the membership team as agreed with the Membership & Specialist Societies Manager, alerting any delays or problems with the administration of membership.

Abide by organisational policies, codes of conduct and practice as described in the Staff Handbook.

Support and promote the Association’s commitment to diversity and equality of opportunity in the workplace.

Maintain and improve your own competencies through continuous professional development.

This job description is intended to reflect the main duties and responsibilities of the post and is not an exhaustive list of duties. The post holder may be required to undertake other duties which are commensurate with the role.

Person specification

Skills, knowledge, and experience

Essential

Experienced CRM/database user.

Good attention to detail and accuracy are essential.

Numerate, with experience of working in a subscription’s role and in a membership environment.

Excellent written and verbal communication skills. Able to deal with people at all levels whilst maintaining a high standard of diplomacy and professionalism.

An appetite for problem-solving and making improvements and enhancing existing ways of working.

Excellent administrative skills, with a proven track record and experience in a busy, customer-focused environment.

Must be well organised with the ability to multi-task and prioritise effectively with strong time-management skills. An enthusiastic approach to work as well as the ability to work as part of a team.

Ability to work on own initiative and manage own workload, anticipating and proactively solving important issues. Quick to learn with particular attention to detail, quality and set deadlines.

Good working knowledge of MS Office applications (Word, Excel, PowerPoint and Outlook). Effective use of the internet.

Knowledge and good understanding of GDPR

Experience of flexible working with ability to vary work patterns and prioritise tasks to meet the changing needs of the business.

Able to always maintain confidentiality.

Able and willing to travel as and when required. This may include occasional overnight stays.

Desirable

Experience of working within the not-for-profit sector.

Knowledge and experience of Microsoft Dynamics.

Experience of working with networks/volunteers