Service Manager Jobs in Home Based

FearFree deliver services across the South West for victims of domestic abuse, those who harm and their families and victims of sexual violence and stalking. We provide responsive, victim focused and trauma informed support and this post is fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery.

This post will be based in our Devon domestic abuse service and is an exciting opportunity to support the delivery of our services which include IDVA Support for high risk service users, Education and Recovery support for medium and standard risk, Behaviour Change Support for those who harm and support for children and young people who have witnessed domestic abuse and YPIDVA support for those in abusive intimate relationships.

Key responsibilities for this role include:

• Leading day to day operations within the Devon services.
• Line management of team managers
• Ensuring the services work to Accreditation best standards including Leading Lights and Respect.
• Monitoring the outcomes of the service, data and reporting to commissioning partners.
• Overall responsibility for safeguarding across the service.
• Building relationships with partner agencies across Devon.
• Promotion of our service across the local area.
• To provide leadership, direction and support to staff ensuring excellent management of the service, including direct line management of the team managers.
• To coordinate the development and maintenance of partnerships with other agencies, to ensure effective, allied approaches to client support.
• To promote an organisational culture of engagement, improvement and best practice to deliver a high quality and accessible service.
• Ensure performance targets are monitored and delivered on time.
• To make recommendations to the Head of Services and Director of Service about the best use of resources.
• To ensure all service users are provided timely and holistic support to help them change their behaviour.
• Deliver training to new staff, partner agencies and local organisations to increase knowledge and understanding of Domestic Abuse, including Bystander Training.
• Ensure the service is risk focused and trauma informed, with a clear focus on safeguarding.
• To lead on accreditations required such as Leading Lights and Respect.

Advising on new development opportunities

• Utilising data, local and national knowledge, identification of unmet needs, professional relationships and best practice to contribute to new opportunities.
• Ensure that the charity continually operates innovatively, flexibly and with service users’ needs at the heart of service design and delivery by horizon scanning, identifying emerging trends and new opportunities and lead through to successful implementation.

Leadership and management

• Provide inspirational leadership and effective management to the team ensuring that all staff and volunteers are actively working to achieve the charity’s vision, mission and strategic ambitions.
• Ensure all staff and volunteers are effectively performance managed and live the charity’s values and have all appropriate resources to achieve excellence in their field.
• Work alongside colleagues from across FearFree to provide support, assistance and management to over teams where required.

Budgets and Financial performance

• Contribute to the creation of annual and three year budgets and financial targets.
• Carefully monitor and evaluate both financial and non-financial performance and create contingency plans to predict and rectify any variables.
• Develop effective business cases to propose new developments within the annual budgeting process but also progress ad hoc opportunities as they arise.

Governance and regulation

• Provide regular performance and project reports to the Head of Services, Director of Services and Commissioning partners.
• Provide performance and project reports and attend regular meetings internally and externally as requested.
• Provide evidence based assurance that the service meets or exceeds the contract terms and report to commissioners against performance indicators

Relationships and partnerships

• Proactively build relationships with the wider statutory and voluntary partners across the charity’s areas of operation.
• Actively network across the operating area and beyond to build the charity’s reputation and harness support for the organisation.
• Effectively manage contractor relationships including sub-contractors to ensure FearFree is a priority provider.

Development

• Demonstrate continuous professional development as part of the charity’s ethos as a learning organisation.
• Ensure the charity’s learning and excellence ethos is demonstrated through excellent performance management and continuous learning and development.
• Actively participate as required in the training of staff and others working as part of the charity’s ethos as a development organisation.
• Build networks across the charity sector to harness relationships and share best practice both to the organization and the wider sectors benefit.

Technology

• Ensure all staff are fully IT literate and have the necessary skills and technology to fulfill their roles effectively. 
• Work with the SMT to ensure all data is protected and systems are conversant with current Information Governance legislation.

For a full job description/person specification and to apply, please follow the link provided on this website. 

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. 

Location: Sheffield
Discipline: Care and Support
Job type: Permanent
Salary: £36,000 per annum, plus £2,000 allowance for holding the CQC registration.

Expiry date: 02 May 2024 23:59

Are you looking for a meaningful career? Would you like the opportunity to become a dedicated Manager, helping individuals with learning disabilities live the best life possible?

We are one of the largest learning disability charities in the UK, supporting over 2,500 people through our friendly, supportive, creative and diverse teams.

Join us as a CQC registered Service Manager with Hft Sheffield and you’ll develop your social care career with one of the leading names in the sector. You’ll go to work each day knowing you can make a real difference to the lives of adults with learning disabilities.

What’s in it for you?

We offer a range of benefits and career development opportunities. We’ll give you a comprehensive induction, full training and support along the way. With Skills for Care accreditation we are committed to investing in you to ensure you have the specialist skills and expertise needed to support people to live the best life possible.

As a ‘Gold’ standard Investors in People accredited employer, we are committed to supporting colleague wellbeing as a priority. Within this, all Hft employees get access to TELUS Health – the world’s biggest 24/7 colleague counselling and support service. It is completely free for all colleagues to use in complete confidence, whenever and however they want to access it.

We offer

- Annual Leave: 33 days (including 8 days statutory bank holidays)
- Training: Access to award winning training and development
- Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app
- Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support.
- Discounted mobile ‘phone contracts. As an Hft employee, you’ll be able to take advantage of Vodafone’s Employee Advantage programme, giving you up to 30% off.
- Care Friends: Employee referral app – earn money for referring your friends to work for Hft.
- Free life assurance – 3 x your annual salary
- Family friendly policies – term time only contracts, part time, annualised and compressed hours. Generous return to work bonus following maternity leave

What will you be doing?

As a Service Manager at Hft, you’ll be supporting adults with learning disabilities to live the best life possible. You will be a role model to others through demonstrating excellent support to those we support and you will help the Regional Service Managers to coach, support and manage staff teams effectively. You will be responsible for nurturing and inspiring those coming to work for Hft to help ensure we have the best staff teams offering great support services. This role also offers great opportunities for career progression to help you develop your knowledge and skills.

The purpose of the role is to assist the Regional Service Manager by holding delegated responsibility in key areas of the day-to-day running of the registered service. You will also have the responsibility to manage the performance of your team; including your team’s delivery of care and support which promotes dignity, wellbeing and independence and a person-centred culture.

Alongside the Regional Manager, you are responsible and accountable for monitoring, maintaining and providing the highest standards of clinical and personal support and service delivery, while promoting independence and choice to the people supported in the service.

As a senior member of the team, you will promote and lead good practice at all times, doing all you can to make sure that the people we support and their colleagues come to no harm and that the people we support are satisfied with the level of support they receive by acting as an exemplary role model.

As a Service Manager, flexibility is important for both you and for the service. We provide 24/7 support to some people, so you will need to have flexibility to work shifts on a rota basis, including nights, weekends and Bank Holidays.

A full UK driving licence, with access to your own vehicle, is essential for the role.

About you

- You will have experience supporting adults with complex learning disabilities.
- You need good IT skills and experience of maintaining records to be a success in this role.???????
- You will have knowledge of CQC regulations
- You need to hold a Level 5 Diploma in Leadership and Management for Adult Care (or acceptable equivalent) OR have the ability to achieve this within 18 months of appointment.
- You will have detailed knowledge of Health and Safety issues, and Safeguarding regulations

If you have the passion for delivering high quality care and support services to people with learning disabilities and you want to make a difference to enable people to live a more fulfilling and independent life – then this is the role for you. ???????

???????For more information on the role and responsibilities, please refer to the job description & person spec.

STRICTLY NO AGENCIES PLEASE

??????????????We reserve the right to close this vacancy early should we receive sufficient applications.

Hft's usual terms and conditions apply. Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do. Successful applicants will need to undertake an enhanced disclosure check against the Disclosure and Barring Service (DBS). Having a criminal record may not bar you from employment.

Apply Now

REF-213192

This is an opportunity to work as part of a charity committed to our Vision of enabling everyone in our communities to achieve better mental health. This role sits within our Adult Therapeutic Services directorate.

As part of this role you will be responsible our Listening Space and Safe Haven teams.

We are looking for an aspirational, innovative leader that is passionate about improving the experience of crisis care for people struggling with their mental health.

Experience in managing mental health services, safeguarding and reporting is imperative to this role.

We are at a very exciting time within our organisation, with many positive developments occurring internally and across the system. We are looking for a person to drive forward and expand our crisis portfolio and has the creativity and motivation to do so.

A person-centred & values-led approach is priority, and as an organisation we commit to providing training and invaluable experience in any identified areas of development for all of our workforce.

What you will bring to TOG Mind:

To be considered for this role, we are looking for:

1. Experience of providing management support or supervision. (E)

2. Experience of delivering projects to ensure they are provided safely and meet the service outcomes. (E)

3. Experience of working in partnership with a range of stakeholders to deliver services. (E)

4. Willingness to undertake training and qualifications relevant to role. (E)

5. Level 5 or above qualification in relevant subject i.e. Psychology, Social Care, Health Care etc. (D)

6. A knowledge of emotional wellbeing and mental health issues. (E)

7. A knowledge of approaches to support people to achieve better mental health. (E)

8. A knowledge of mental health or emotional wellbeing services or other relevant services. (E)

Membership Services Manager (Sales)
Advancement
Full-time
Permanent
£33,368 per annum
Application deadline: 12pm (midday) on Monday 27 May 2024

About the role:

The British Museum is seeking a new Membership Services Manager (Sales) to deliver a first-class service for Members onsite, maximise income from Membership sales and manage the Members' Room. The role will work to ensure that Members' generous support is reciprocated with an experience of enduring value, while also utilising every opportunity to generate the best returns for the Museum.

Key areas:

Manage and directly oversee the work of the Membership front of house team, liaising with stakeholders and other departments to deliver onsite Membership benefits and support, facilitating the best access for Members, resolving and escalating any feedback that arises, providing high standards of customer care.

Take primary responsibility for the generation of revenue from Membership sales, developing a sales strategy to ensure targets are met and exceeded, reporting and monitoring on weekly and monthly sales, working across the Museum to ensure the best availability and visibility of Membership sales channels.

Take primary responsibility for the operation of the Members' Room, managing the relationship with the Members' Room caterer, overseeing the budget and expenditure each year, delivering a first-class service which maximises revenue and Member satisfaction.

About you:

• Experience in a busy front of house environment in the public or private sector.
• Strong sales experience and commercial awareness.
• Excellent face-to-face customer service skills.
• First-class attention to detail and accuracy in all administrative processes.
• Conscientious and proactive mindset, with a willingness to never let a problem go unresolved or an opportunity for incredible service unrealised.
• Talented at building relationships across multiple departments, analysing and presenting complex information, and managing and leading colleagues.
• Experience of managing projects and liaising with external suppliers.

About the British Museum:

Founded in 1753, the British Museum's remarkable collection spans over two million years of human history and culture. The Museum is one of the leading visitor attractions and its world-famous collection includes the Rosetta Stone, the Parthenon sculptures, Egyptian mummies, the Admonitions Scroll, and the Amaravati sculptures.

The Museum offers a competitive benefits package including:

• Generous annual leave allowance of 25 days (rising to 30 days after 10 years' service) plus 2.5 privilege days and plus bank holidays
• Membership of the civil service defined benefit pension scheme (find out what benefits a civil service pension provides).
• Free entry to a wide range of museums and exhibitions
• Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections
• Interest-free travel, bicycle and rental deposit loans
• Professional and personal development opportunities
• Employee Assistance Programme
• Discounts on food and gift shop purchases

Additional details:

For more information about this role, please see the job description.

If you have any additional needs that we should be aware of in order to support you with your application, please provide details

The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a Museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills and experience.

We offer a flexible way of working scheme that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you.

The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.

Do you have leadership experience in a residential setting supporting vulnerable adults? Do you have a deep understanding of the needs of vulnerable individuals, along with empathy and compassion? Do you take pride in leading your team effectively, inspiring confidence, and fostering a positive work environment?

TPP are recruiting a Senior Service Manager on behalf of our client, a national charity focused on putting a stop on exploitation and generating long lasting opportunities for marginalised and vulnerable people.

Work setting: Hybrid

Salary: up to £39,460

Hours: Full-time (37.5 hours per week)

Contract: until June 30^th 2025 with potential to be extended

Location: North West, North East or South Yorkshire

Benefits:

• 30 days holiday per year (including Bank holidays, plus accrued holiday days for length of service)
• Medicash medical discount scheme.
• 3% employer contribution pension scheme.
• Support via Staff Networks including an LGBTQ+ staff network.
• Regular training on specialist subjects such as trauma, mental health, and much more.
• Commitment to annual salary reviews.
• Progression opportunities.

The Role:

As the Senior Service Manager, you will be overseeing the day-to-day management of the accommodation services as well as ensuring safe practices and that budget is managed effectively. Also, you'll play a pivotal role in enhancing the lives of our client's service users.

Main responsibilities:

• Manage and oversee accommodation services under the North East Outreach service, with regular travel between regions.
• Collaborate closely with other department leads to ensure safety, adherence to legislation, and timely maintenance tasks.
• Project manage new accommodation services and moves, ensuring compliance with contractual standards.
• Line manage 3 Service Managers, conducting supervisions, appraisals, and team meetings.
• Deliver training and workshops, contributing to the coaching and development of direct reports.
• Represent the organisation externally, engage in stakeholder meetings, and provide input into senior management decisions.

Essential requirements:

• Leadership experience in supporting vulnerable adults in a residential setting.
• Experience in working and managing Health & Safety and safeguarding.
• Adapt to the changing needs of service delivery and adjust operational procedures accordingly.
• Respect for diversity and sensitivity to cultural differences, ensuring an inclusive and supportive atmosphere.
• Ability to lead a team effectively, communicate with stakeholders, and manage complex issues with empathy.
• Knowledge in Human Trafficking and Modern Slavery.
• Familiarity with Facilities Management and working with Local Authorities.
• Enhanced DBS check.

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!

TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Location: Islington and hybrid working

Salary: (Salary band 5.1) £42,340.73 - £44,954.35 per annum

(please note successful candidates are usually appointed at bottom of the relevant band)

Hours: 37.5 hours per week

Contract: Permanent

Closing Date: 9th May 2024 at 12 noon

Virtual Interview Date: 24th May 2024

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as Service Manager Islington Community Services at Solace Women's Aid.

We exist to end the harm done through gender-based violence. Our aim is to work to prevent violence and abuse, as well as providing services to meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives, free from abuse.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

Within the London Borough of Islington we run a comprehensive range of community based provision for survivors.  At the core is our Independent Domestic Violence Advisor (IDVA) service which support those at the highest risk of harm.  We have a number of specialist roles and pan-borough project, which provide targeted support to providers and work closely in conjunction with partner services and work with over 500 survivors each year.

About the Role

We are looking for an exceptional leader to lead on delivery of our community based support within the London Borough of Islington. These services include core IDVA teams and additional specialist roles, often supporting survivors at the point of crisis and highest risk. You will take a lead role in ensuring the high standards we set are achieved and identifying where and how we can make improvements. You will lead on development and maintenance of effective commissioning relationships and be able to identify and develop opportunities for service enhancement and growth. 

About You

You will have leadership experience in a VAWG or other service delivery organisation which includes management of different service elements. You will be comfortable with managing risk and a calm, reflective operational leader able to support staff who are often working in crisis response mode.  You will have used your  experience of working in a service delivery environment to identify and implement service improvements. You will have good data literacy and eye for detail, particularly around service utilisation and reporting.

We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important. If you wish to learn more about the role or if you are unsure about whether to apply, we encourage you to contact our recruitment team.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

Please submit your CV and Supporting Statement through the recruitment portal. When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work. If you require any support to apply for this role, please email us.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

Service Manager: Complex Needs Women's Service

Our client, a leading homelessness charity based in London, are looking for a Service Manager to lead a team of Support Workers in a complex needs service for homeless women in a central London borough. The service supports up to 18 female rough sleepers referred to service by local authorities, street outreach services and StreetLink.

Candidate duties:

• Line managing a staff team of up to 8 staff including both day and night support workers in a service with a total of 18 clients
• Conducting staff supervisions, appraisals and performance management
• Working with the service director to deliver the support required for clients both operationally and day to day
• Liaising with external stakeholders and promoting the service across the borough

Candidate needs:

• 2 years experience in line managing staff ideally in a complex needs service for clients experiencing homelessness
• Experience of staff performance management
• Excellent communication skills
• Experience of building links and relationships with external support providers and local authority housing services
• A DBS certificate issued within the last 12 months or registered to the online update service

If you are interested in this position, please apply as soon as possible or contact us immediately.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

We're the Royal National Institute of Blind People (RNIB Group) and we're here for everyone affected by sight loss. Working for us means working for one of the UK's biggest charities, supporting almost two million people living with sight loss in the UK.

RNIB is pleased to announce this exciting opportunity to join RNIB's Eye Care Support Services (ECSS).

In this role, you will be a vital member of the management team, providing operational leadership and line management support to Eye Care Liaison Officers (ECLO) and managing all aspects of operational delivery in our ECLO Services across the North of England (including but may not be limited to Tyne & Wear, Northumberland, Cumbria, County Durham & Teeside). You will also participate in the strategic and business planning processes working with key internal and external key stakeholders.

Working with the Eye Care Support Services Management team, you will support and maintain key relationships across health and social care to ensure that RNIB can reach more people with sight loss, earlier. Working across RNIB functions, you will also manage key internal relationships to support the delivery of our service to ensure patients access support at a time which is right for them.

You will have a vocational qualification in management, advice and guidance, or be experienced in successfully managing information and advice services. You will have demonstrable knowledge of key stakeholders involved within health and social care, excellent people management skills and have the ability to motivate and manage a geographically dispersed team, demonstrating an open and transparent management style who is solution focussed with a can-do approach to motivate and inspire your team.

You will be experienced in producing reports, delivering presentations, meeting Key Performance Indicators and a proficient user of Microsoft Office Packages and CRM systems.

Supporting ECLOs and services mainly across the North of England and other UK contracts as required, this role will involve, regular local and occasional national travel where there will requirements for occasional overnight stays.

This role is eligible for an enhanced criminal record check which includes a check of the children's and adults barred lists as the role holder will provide advice and guidance to children which relates to their physical and emotional wellbeing and adults which relates to personal care because of their disability.

What We Offer

RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 26 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.

For more information on our available benefits, please visit our .

To apply for this opportunity, please click 'apply online', uploading your CV and supporting statement, telling us how you meet the criteria in section 1 of the person specification.

We are looking for an experienced professional to lead and manage YMCA East Surrey’s Childcare Services including our Early Years provision. If you are committed to make a positive difference in the lives of children - and the staff that support them - we would be delighted to hear from you.

Main Responsibilities:

Lead on service delivery, management and governance

– To provide strong leadership for the service based on a clear vision for the service, clarity of standards and outcomes to be achieved.

– With the Head of CYP support the strategic development, planning and delivery of specialist services for children and families ensuring an effective co-ordinated offer for these families is in place and to develop new childcare settings as appropriate.

– To have the primary responsibility for establishing, maintaining and developing consistent and high standards of professional and managerial competence amongst all staff involved in the delivery of Childcare in line with that of internal policies and procedures and of regulators such as Ofsted.

– To provide line management to the Service Managers and Co-ordinators and work with them to ensure they provide an effective service to children and families in Surrey.

– Maintain up to date detailed knowledge of legislation and national policy and to ensure SLT, CYP management team and the service are briefed on changes. This will include the duties and responsibilities arising from the Children’s Act 2014 and Working Together to Safeguard Children 2023 amongst others.

– To have lead responsibility for ensuring the Childcare operates in a way which safeguards children and is fully compliant with children’s safeguarding procedures.

Manage stakeholder engagement and financial integrity

– Lead on ensuring compliance with regulatory requirements in conjunction with the Quality and Insight Manager. 

– With the Head of Finance and HCYP to produce annual budgets for Childcare services and monitor them to ensure financial viability and appropriate use of charitable resources

– To ensure that key relationships and business processes are in place to improve outcomes for children and families.

– Work with the Development Manager to support the Managers and Co-ordinators to write funding bids and reports for new and existing work

– To ensure childcare services meets both national, local performance and quality indicators in an effective and timely way.

– Ensure all key policies and processes are up to date and fit for purpose.

– Work collaboratively with Quality and Insight Manager to ensure services deliver value for money, within budgets and are evidence based, ensuring that services are rigorously evaluated working with the in terms of quality and outcomes and that they continuously improve and are provided in response to children’s needs.

Training and Development

– Contribute to an in-house training programme for CYP staff and volunteers, which is also offered to all YMCA East Surrey staff and volunteers and key partners

– Manage, and when required, deliver in-house training sessions supported by CYP Managers and Co-ordinators

– Work with the Head of CYP and HR to develop volunteering, apprenticeship, and traineeship opportunities across the department

Provide effective management and support and demonstrate the values and culture of YMCA East Surrey.

– Ensure that all activities demonstrate the values and culture of YMCA East Surrey.

– Work with the Head of CYP/Deputy CEO to support the implementation of YMCA East Surrey strategy and Operational Plan.

– Any other duties are required to be performed within the grade and renumeration of the role.

– We are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults. This role will require an enhanced DBS disclosure.  We require you to understand and demonstrate this commitment and attend any required training.

Job Purpose:To be responsible for the management and effective delivery of multi-disciplinary services for children and families. The aim of the services managed by this post is to provide support to children and families to help to belong, contribute and thrive within East Surrey. Also, to support the HCYP with quality, development and training for staff and volunteers across the Children and Young People services. 

Hours of work:  35 hours a week,Monday – Friday 9am – 5pm with flexibility

Location : YMCA Sports and Community Centre, Princes Road, Redhill, Surrey, RH1 6JJ .

Annual leave: Five weeks (pro-rata) plus bank holidays. Holidays increase after two years’ service to a maximum of five weeks pro-rata after six years’ service. The holiday year runs from 1 April to 31 March each year. 

Benefits:

Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.

Free Parking : There is free parking available at The Sovereign Centre and at all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.

Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.

Closing date & interviews: 

Closing Date: Wednesday 15 May 2024 9am

Interviews are scheduled : Monday 20 May 2024

Job title: Clinical Services Manager – IRIE Mind

Responsible to: Director of IRIE Mind

Salary: Starting salary is £36,684.61 per year (Full-time equivalent), (S02-SP32a) which equates to £21,521.64 per year at 22 hours per week.

Hours: 22 hours per week

Contract type: Permanent

Location: The Hub, Homerton Row, Hackney, E9 6ED

Benefits: See supporting documents for information on benefits.

An exciting opportunity has arisen at Mind CHWF to join our IRIE Mind service as a Clinical Service Manager. The role involves working alongside the Director, assisting in the day-to- day running and management of the Wellbeing Centre and its strong team in the delivery of our specialised service. Under the direction of the Director, you will be responsible for the therapeutic management and co-ordination of the Centre at IRIE Mind, including the support, line management and supervision of sessional staff in offering therapeutic interventions, service development and the involvement of Clients in the quality-of-service provision.

About Mind in the City, Hackney and Waltham Forest:

We are a multi-disciplinary provider of specialist mental health services and a part of the Mind Federation.

We promote both recovery from ill health for people with recurrent and enduring mental health difficulties and early intervention for those at risk of developing mental health issues, or who struggle with common mental health conditions.

We currently support around 5,000 people a year through a variety of services focusing on psychological, social, economic and workplace wellbeing, and support minoritised communities.

Our values are:

Connected: Creating a compassionate and supportive community.
Fair:  We strive for equity- no-one’s needs should go unmet.
Brave: We walk with people, offering help by doing what works – proven or new.

Working with Mind CHWF means you’ll be part of a dedicated, passionate, and professional workforce who cares about the work they do and make a real difference to the lives of the people in the City of London, Hackney, and Waltham Forest.

We are committed to actively becoming anti-racist in everything we do. This is a critical priority for Mind CHWF. We embrace diversity and understand that being an inclusive organisation that recognises different perspectives, will enable us to provide excellent services.

We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Those with lived experience of Mental Health are encouraged to apply.

Value-based Recruitment:

We know that for various reasons, not everybody who can successfully perform in a role, performs their best under traditional interview/selection procedures. We are therefore seeking ways to further breakdown barriers in our recruitment & selection process.

Shorted-listed candidates will be provided with some questions to help them prepare for the interview.

 How to apply:

For more information on the vacancy and how to apply, click the ‘Apply’ button - Please note that we are unable to consider incomplete applications.

The closing date is by 30th April 2024, however, please do not delay applying as this advert may close before the stated deadline if we find a suitable applicant for the role.

We are a disability confident employer. All applicants with a disability, who meet the minimum essential short-listing criteria are guaranteed an interview. If this applies to you, please let us know in your application.

Your privacy and the security of your data is our top priority. Please take a moment to read through our applicant’s privacy notice.

Family Gateway is looking to recruit to the role of Financial Services Manager. The Financial Services Manager is a key strategic role within the organization and will be part of the Senior Leadership Team.  The post holder will attend and be answerable to the Board of Trustees in the areas of finance, compliance and risk and undertake the position of GDPR lead on behalf of the organization working within the wider Senior Leadership Team that includes a Business Development Manager, Training and Development Manager and Operations Manager.

As Family Gateway enters into year 2 of its 3-year strategic plan, this is an exciting time in which the Board of Trustees, Senior Leadership Team, staff and volunteers will shape the future of service delivery for the community that it serves in Howdon and Wallsend and as it reaches beyond and across the North East with its Barefoot Professional Model of service delivery with steady growth in mind.  The post holder therefore will be required to have a good understanding of the political and funding landscape and be able to form good stakeholder relationships.

The post holder will manage a small core staff team who will ensure the day-to-day financial operations within the company, such as payroll, invoicing, and other transactions are completed and will ensure all information and returns relating to Companies House and the Charity Commission are up to date and compliant. The post holder will also be the key contact for tax preparation, auditing, banking, investments, and other financial needs as necessary and will track the company’s financial status and performance to identify areas for potential improvement. 

The post holder will also seek out methods for minimizing financial risk to the company and research and analyze financial reports and market trends.  The post holder will also be responsible for the management of Family Gateways assets, IT and quality assurance systems and will ensure Family Gateway is complaint in all areas of risk, governance and business.

We are looking for an experienced, highly motivated and inspirational person with a passion to guide, support and develop others to reach their potential. The successful candidate will have a professional but empathetic approach with excellent communication skills

Our Financial Services Manager will be values led with a friendly, welcoming. They will have a strong work ethic with demonstrable experience working as part of a team to meet objectives. They will also have the ability to use their own initiative, have a flexible approach to work with a willingness to learn and develop new skills.

For further information please refer to the job description, person and introductory letter from our Chief Executive.

We offer a generous terms and conditions package including an employee assistance programme, well-being breaks, well-being days, a community cafe, community gym, cycle to work scheme and free on-site parking

An enhanced DBS will be required which can be processed by Family Gateway.

Closing date: Wednesday 15th May 2024 (5pm)

Interviews to take place: Tuesday 28th May 2024

Salary £34,000-£38,000 per annum

Full time 37.5 hours per week

Permanent To start July 2024

We are looking to recruit a HOPELINE247 Manager to enable the delivery of an outstanding suicide prevention helpline, through the effective management of HOPELINE247 advisers, alongside the promotion and development of the service.

What you will do:

Provide leadership, guidance, and effective line management to a team of suicide prevention advisers.

Ensure a consistent and high-quality service is delivered through effective quality assurance processes.

Manage staffing and resources effectively to ensure the efficient running of the helpline service.

Risk assess and provide advice and guidance to the team, in relation to safeguarding matters, in line with policy and procedures.

Provide ad hoc rota cover to support a range of clients via multi-channel communications, adhering to HOPELINE247 remit at all times.

To be successful in this role, you will have:

A proven track record of building and managing an effective team, supporting their development and managing their performance.

Previous experience of building, developing and managing effective partnerships with internal and external stakeholders in the community, voluntary, statutory and political settings.

Previous successful experience of working in suicide prevention or mental health.

Awareness of the issues around safeguarding and how these can affect young people and adults at risk.

Degree level or a professional qualification in Health, Nursing, Social Work, Community Work or a related discipline.

Salary: £34,224 per annum (Scale point 29), progressing by increments to £36,869.25 per annum (Scale point 32). As a night shift worker, you will receive an additional allowance of £10 per night shift. This will be paid on a monthly basis along with the salary.

Hours: 33 hours per week

Working arrangements: This role will work shifts starting at 10:25pm and finishing at 07:40am. Shifts will be on a rota bases across a 7-day working week. 33 hours will be based upon working 4 nights shifts per week.

Location: Edgbaston, Birmingham
Contract: Permanent

Benefits: You will receive 28 days’ annual leave plus Bank Holidays (pro rata for part-time workers), an attractive pension scheme, Simply Health membership and enhanced sick pay. Please visit our website for more details.

Closing date: Midnight 6th May 2024

We reserve the right to close the vacancy earlier if we receive sufficient applications, so please submit your application as soon as possible.

PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.

So, if you’d like to join us as a HOPELINE247 Night Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

We're looking for a kind, compassionate and resilient CQC Registered Service Manager to join our Learning Disabilities service in Hammersmith & Fullham.

£42,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

As a Registered Service Manager (RSM) you will be responsible for ensuring your service is well led, maintains high quality standards, is financially robust and that your staff team are well developed and motivated.

You will be responsible for ensuring that all support is delivered in compliance with Look Ahead's policies and procedures. You will be responsible for the effective management of all aspects of service delivery and effectively managing all stakeholder relationships in partnership with the Head of Service. You will ensure that Positive Behaviour Support is embedded in the service and provide ongoing coaching and support to allow staff/deputy manager(s) to effectively deliver person centred support to customers.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you'll do:

Leadership Accountabilities:

* Ensure the PBS framework is imbedded in service delivery with ongoing staff competency assessment and training
* Successfully lead and motivate your team to ensure the championing and ongoing maintenance of a positive performance culture within your service.
* Responsible for ensuring your service is well led, that customers are safeguarded against harm or abuse, and that your team delivers person centred support according to each customer's individual requirements.
* Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution - this includes but is not limited to staff supervision, coaching, team meetings, reflective practice and training.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

- Have extensive leadership and CRM experience
- Will be familiar with PBS Framework/Capable Environments
- Have the ability to motivate staff to deliver excellent services
- Be fundamentally calm and resilient, will not let emotion adversely affect them or obscure their judgement
- Be practical and methodical
- Have excellent organisation skills and be able to work effectively under pressure
- Thrive on change and enjoys dynamic diverse environments
- Be respectful, articulate and sensitive in style of communication
- Be motivated towards excellence and improvement of personal performance
- Have the ability to cope positively with challenging and diverse behaviours
- Enjoy social interaction and the company of others, joins in local activities to encourage customer involvement
- Have good financial and business acumen
- Be able to work as part of a team as well as being self motivated

What you'll bring:

Essential:

Knowledge of Safeguarding, MHA, DOLs, MCA and regulatory frameworks
Understanding and experience with CQC inspection framework and regulations
Educated to degree level or equivalent

Desirable:

Other relevant professional memberships and/or specialist qualifications
Holds relevant Health and Social Care management qualification - eg QCF Level 5

About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full job description.

Location: Cameroon Salary:Competitive, local terms and conditions will apply Contract: 24 months Fixed Term Contract (renewable)

An excellent opportunity has arisen for a Finance and Support Services Manager (FSSM) to join our team in Cameroon. The post-holder will oversee the management of Sightsavers Finance and Administration in the Cameroon Country Office. Reporting to the Country Director they are responsible for monitoring the country resource management and identifying risks or issues.

Key accountabilities but not limited to:

• Excellent financial management and risk mitigation through compliance with local regulations and adherence to the organisational Financial Framework
• Implementing financial management and controls; financial planning and budgeting; financial monitoring and audits
• Monitoring and retaining accurate financial records
• Leading support services for the country office through management of logistics and procurement of supplies
• Delivering/overseeing administrative functions, payroll; ensuring IT equipment functions effectively. All in line with organisational policies and procedures
• Working collaboratively with programme and finance teams to support and strengthen the financial management, accountability and capacity building of partners
• Supporting finance and programme teams with joint review of programme/project reports, planning and analysis
• Supporting proper financial and resource management of programmes
• Reviewing project planning, monitoring reports, auditing of funds

Essential skills and experience:

• Relevant professional accounting qualification or tertiary degree in Finance and Accounting (for example CPA/ ACCA/ MBA)
• Extensive workpro experience ideally gained within international development in a similar role. Experience of audit and government organisations also advantageous
• Proven work experience in financial management, programme/ project management and administration
• Strong project financial management, budget and data analysis
• Strong experience in grant management (for example EC, FCDO, Irish Aid or USAID)
• Excellent communication and organisation
• Fluent or strong written and spoken English
• Available to travel as and when required within Cameroon

The FSSM role is varied and involved. Please read the job description for full details.

The deadline to apply is 2 May 2024 23.59 BST UK.

The recruitment process has three stages. First stage is a written task lasting up to 90 minutes. Successful candidates at this stage will then be invited to a virtual Teams interview, lasting up to 1 hour. A final virtual interview with the Regional Director as required. We anticipate interviewing from week commencing 13 May 2024 onwards. We reserve the right to close this opportunity early.

To apply please simply click on the link provided.

As an equal opportunity Employer we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader therefore qualified people living with a disability are particularly encouraged to apply.

Sightsavers is an employer that does not tolerate any form of harassment and has zero tolerance for sexual exploitation and abuse. All potential candidates will be subjected to rigorous background checks and controls.

In line with its commitment to safe programming and recruitment, Sightsavers participates in the inter-agency (MDS) administered by the . Through collaboration with other MDS members, Sightsavers aims to ensure that there are no sexual exploitation, abuse or harassment issues relating to potential new hires and that we can respond systematically to checks from fellow MDS members. This ensures our work is accountable, delivered to a high standard and supports safeguarding across the development and humanitarian fields.