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Top job
Hospitality Action, London (Hybrid)
£28,000 - £34,000 per year
Seeking a passionate caseworker to join our team and help support hospitality workers and their families facing personal & financial crisis.
Posted 2 days ago Apply Now
Top job
Access - The Foundation for Social Investment, London (Hybrid)
£37,200 per year
Recruiting a Programme Officer who will provide a support function for colleagues and build good relationships with our external partners.
Posted 3 days ago
Top job
National Institute of Teaching, London (Hybrid)
£28,598 per annum, plus benefits (inc. London weighting where applicable)
This role offers a fantastic opportunity to develop your HR skills and gain valuable experience in a supportive environment.
Posted 2 days ago
Starlight Children's Foundation, Hammersmith (On-site)
£27,000 - £29,000 per year
As a vital member of the Events team, you will create exceptional experiences that engage, inspire, our supporters!
Posted 4 days ago Apply Now
Closing in 3 days
Shakespeares Globe, London (Hybrid)
£31,116 per annum
Posted 2 weeks ago
The Rivers Trust, Remote
£75,000 per year
The Rivers Trust is a leading environmental charity and we are seeking an experienced Finance Director to join our team of nearly 100 staff.
Posted 1 day ago
Closing today at 17:00
CoppaFeel!, London (Hybrid)
£30,000 per year
CoppaFeel! is looking for a Programmes Officer to support the growth and development of our regional service delivery.
Posted 5 days ago
BRAC Europe, Pimlico (Hybrid)
£44,000 per year FTE (£26,400 pro rated)
Seeking an experienced HR professional for a newly created role which will be responsible for leading on all aspects of HR.
Posted 3 days ago
League Against Cruel Sports, Godalming, Surrey (Hybrid)
£45,000 - £50,000 per annum, plus 8% pension contribution
Posted 4 days ago Apply Now
Closing in 7 days
Southwark Cathedral, London (On-site)
£50,000 per year
Southwark Cathedral is looking for an experienced safeguarding professional to become part of their community.
Posted 1 day ago
We Are In Beta, Remote
£29,000 - £34,000 FTE per year
Help school leaders share how they get the best outcomes for their disadvantaged students at our in person conferences
Posted 1 week ago
Page 22 of 44
London, Greater London (Hybrid) 18.35 miles
£28,000 - £34,000 per year
Full-time
Permanent

Using Anonymous Recruitment

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Job description

About Hospitality Action

Hospitality Action is the hospitality industry’s benevolent charity, supporting industry workers who have fallen upon hard times. Hospitality employees are a vibrant and diverse group that work tirelessly behind the scenes to facilitate many of our best memories, meals out with friends, parties, weddings and family gatherings. But the industry can be demanding, with long hours, high pressure environments and physically demanding work. In recent years we have seen an unprecedented increase in demand for our support, as hospitality businesses and employees struggle to cope with the ongoing cost of living crisis, and this demand shows no signs of slowing down.

Role Summary

The Grants & Advisory Caseworker will join a small, passionate team, dedicated to supporting individuals and families in financial need. You will process and assess grant applications, analyse financial and personal circumstances and make grant awards under your own delegated authority level, occasionally escalating to management and Trustees, where appropriate. Your empathetic approach and signposting expertise will empower applicants to access advice and guidance from internal and external resources, and ensure our support has a lasting impact on their situation.

Key Responsibilities

· Process a range of applications for assistance to help low-income families with grants towards essential needs. Analyse information against criteria, interpret financial information, liaise with other outside agencies and reach awards and recommendations on financial assistance.

· Monitor and respond to requests for assistance via telephone, email and post.

· Ensure all communications are personalised, reflective and demonstrate empathy and an understanding of individual circumstances.

· Maintain detailed and accurate case and financial records, logging data received, and actions taken in line with current policies and procedures.

· Draw on all available resources to offer support to beneficiaries, advise beneficiaries on possible benefit entitlements and signpost to other sources of support, where appropriate. 

· Maintain confidentiality in all areas of the role in line with procedures and Data Protection legislation.

· Share in team related tasks including daily case prioritisation, first line assessment (triage), emergency applications and payments.

· Work with colleagues to foster a co-operative, flexible and team-focused environment.

· Any other duties that may be reasonably required from time to time.

Person Specification

Essential

  • Previous casework experience in the charity or public sector
  • Ability to manage a complex workload and adapt to changing priorities
  • An organised methodical approach to work and time management
  • Excellent written communication skills
  • Caring and compassionate, with good listening skills

Desirable

  • Experience in a Caseworker/Grants Officer role in a grant-making charity
  • Up to date, working knowledge of State and local authority benefits
  • Experience in day-to-day use of a CRM, or other client database

Job offers with HA include:

  • Generous holiday allowance (standard 25 days + BHs), additional discretionary leave at between Christmas and New Year
  • Stakeholder Pension scheme (with 10% employer contribution of gross salary)
  • Auto enrolment onto HA’s bespoke employee assistance/wellness scheme (for access to mental health support, rewards and benefits - including retailer discounts)  
  • Death in-Service, Long-Term Illness or Disability scheme (life assurance of 4 times salary)
  • Interest free Travel Loan scheme
  • Expenses to cover standard eyesight/vision test
Posted by
Hospitality Action View profile Organisation type Registered Charity
Posted on: 10 September 2025
Closing date: 03 October 2025 at 12:00
Tags: Administration, Finance, CRM, Customer support, Data Entry, Grants

The client requests no contact from agencies or media sales.