Service manager jobs in london, greater london

Hours: Full time, 37.5 hours per week

Location: Harlow, Essex. Easily commutable from London Liverpool Street or Tottenham Hale Station. We offer a free minibus service to/from Harlow Town Train Station as well as free parking and EV charging on site.

Extra Information: Full time office based role, after an initial period a minimum of 3 days per week in the office. Open to conversation on flexible and compressed working arrangements.

About the role:

You will act as subject matter expert to deliver a best-in-class business planning and budgeting process that leads us into delivering on our strategic plan. 

You will be ensuring that management reporting and financial management tools are fit for purpose, contributing to cross-functional performance improvement and embedding a culture of continuous improvement and best value for the organisation. Engaging with Budget Holders and other stakeholders as a strategic partner to develop and maintain a consistent business partnering agenda through the year, providing financial insights that support high level decision making.

You will deliver and clearly communicate budgets, forecasts and periodic reporting using expert analysis to highlight variances and identify improvement opportunities. Once our analytics are in place, you will drive a large development agenda evaluating our impact measures and supporting incremental investment decisions between individual charitable programmes, and between charitable programmes and social investments and financial returns.

What you will be doing:

Budgeting and Forecast 

• Deliver a collaborative annual planning and budgeting process that ensures delivery of the business and financial strategy and re-forecasts as required. 

 Accounting and Performance Management: 

• Produce monthly and quarterly management accounts to deadlines for review by the Head of Finance / CFO, identifying key variances and issues affecting financial performance, whilst looking for improvement opportunities. 

• To deliver a periodic reporting process that is timely and accurate, engaging with heads of departments (budget holders) to build on and develop existing reporting. 

• To contribute to the preparation of the Annual Report and Accounts and associated audit processes. 

• To develop and deliver a suite of financial performance metrics in line with best practice. This will include development of cost allocation methodologies and balanced scorecard elements aligned to strategic reporting. 

 Financial Planning and Analysis 

• Support the preparation of financial forecasts and scenario modelling.

• Engage with the Head of Finance and CFO to deliver a shared understanding of future incomes and expenditure and to introduce planning methods to rapidly flex the organisation to meet the uncertainties in such forecasts. 

• Providing financial insights to support the preparation of business cases within the organisation for capital and revenue initiatives. 

 Financial Analysis 

• To provide analysis of income, charitable expenditure, support, governance and other costs with meaningful commentary and trend analysis. 

• Provide Motability with high quality data analytics and reporting that drive evidence-based decision making to maximise impact and value for money. 

• Support any shift in operating model, so that Motability maintains clear sight of its impact and value for money. 

• Support Motability in maintaining and improving an open and high performing culture focused on beneficiaries and the difference Motability can make for them. 

 Payroll: 

• To contribute to the preparation and review of the monthly payroll, including starters and leavers, and statutory returns. 

• To contribute to headcount and employment cost projections and modelling. 

Your experience:

Must haves:  

• Recognised CCAB Accountancy qualification (ACA, ACCA, CIMA). 

• Periodic reporting, budget and forecast preparation with variance analysis and commentary. 

• Delivering a successful business partnering agenda for budget holders and non-finance staff with the ability to communicate key financial messages and influence management action. 

• Some experience, or understanding, of Microsoft Power BI and Microsoft Fabric, with the ability to build dashboards, manage certified datasets, and contribute to governed reporting environments. 

• Sage 200 accounting package experience. 

• Microsoft Excel – intermediate to advanced level. 

• Able to work confidently with a range of senior stakeholders on operational and financial data to arrive at measures of impact whilst also able to support a new manager with their first budget. 

• A collaborative working style, contributing to a cultureof active learning andcontinuous improvement. 

 Nice to haves: 

• Experience of charity fund accounting, grant accounting, partnerships and allocation mechanisms. 

• Some exposure to value for money and impact studies. 

• Preparation of financial business cases. 

• Has experience of one or more ERP / ERM systems. 

If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience, we'd still encourage you to apply.

​About the role   

We are looking for an experienced, enthusiastic, and energetic supervisor or team leader to take up a full-time role within our organisation as a Project Supervisor to be part of our small and dedicated team. The role will be based in Southwark as well as potential for wider London working as you will be part several innovative housing projects in London supporting vulnerable households to sustain their tenancies. As well as a team line manager, you will be maintaining and developing partnership with the Council’s housing officers, solicitors, landlords, community services, social prescribers, and mental health support workers to ensure tailored support can be offered for each client. The objectives of these programmes are to avoid evictions, sustain tenancies, increase employment opportunities, improve wellbeing, and increase educational outcomes. You will be working in partnership with other stakeholders such as schools and local authorities to improve family health, build relationships and engage families and individuals and their networks of support.    

About you   

We are seeking an experienced and motivated professional to join our team. The ideal candidate will have a strong background in staff management and project leadership, knowledge of housing polices, and with proven experience working with individuals who have complex needs. 

You will be responsible for managing and developing partnerships, supporting data collection for reports and monitoring, and contributing to quality assurance processes. In addition, you will hold a small caseload, providing direct, holistic support to individuals as part of your role. 

We’re looking for someone who is enthusiastic, self-motivated, and highly organised. You should be confident working independently, with a genuine passion for driving positive change. Strong interpersonal skills are essential, along with the ability to provide holistic support and think creatively to find solutions. 

You will have:

• Experience leading and supervising other support workers, or volunteers, including delegation, training, and mentoring. 

• Ability to monitoring staff performance, and ensuring continuous professional development 

• Demonstratable experience of building and maintaining partnerships with stakeholders, statutory and  community organisations 

• Understanding of housing law, direct experience of working in partnership housing associations, local authorities, homeless organisations and public sector stakeholders  

• Good understanding of policy and procedures related to homelessness, benefits and housing market  

• Experience of organising project delivery and development 

• Experience of writing reports to showcase records and impact 

• Ability to work sensitively and empathetically with people in vulnerable circumstances

About Kineara   

Kineara is a unique community interest company that supports people in poverty across London who facing barriers to housing, employment and education. We break down barriers, provide holistic support for families, vulnerable adults, and school pupils, and deliver intensive one-to-one interventions to those in need of extra help through challenging times. We use holistic, trauma-informed methods, partnership working and a flexible, non-judgemental approach that puts the needs of those we work with first.

JOB PROFILE

JOB TITLE: Lead Trusts & Grants Officer

RESPONSIBLE TO: Senior Trusts & Grants Manager

HOURS OF WORK: Full time 35 hours per week

LOCATION: Home working/ Hybrid

DURATION: Permanent

SALARY / GRADE: £32,330

KEY WORKING RELATIONSHIPS

• Senior Trusts & Grants Manager

• Trusts & Grants Officer

• Director of Fundraising, Marketing & Communications

• Chief Operating Officer

• Senior Leadership & Service Managers

• Grant making trusts and foundations

• Major Donors

PURPOSE OF THE ROLE

The Lead Trusts & Grants Officer is responsible for developing and delivering income from mid-value grant making funders, notably trusts and foundations. The role involves managing a dedicated pipeline of opportunities, writing and submitting compelling applications, and stewarding funder relationships. This position works closely with service teams to understand project needs and create accurate budgets and impactful funding proposals. This role will also provide direct line management to the Trusts & Grants Officer, supporting their professional development and ensuring the team's overall success in meeting fundraising targets.

MAIN DUTIES AND RESPONSIBILITIES

Fundraising and Grants Management

• Pipeline Management: Lead on prospecting, developing and managing the mid-value trusts and grants pipeline, focusing on bids around £20,000 - £70,000, including multiyear grants, ensuring a consistent flow of opportunities to meet team income targets. Developing the skills and ability to manage higher value and more complex strategic bids.

• Application Writing: Develop and submit compelling, high-quality grant applications and proposals for mid-value funders, working closely with service teams, ensuring accurate budgets and income against Adoption UK’s strategic priorities.

• Stewardship: Cultivate and maintain strong relationships with a portfolio of new and existing mid-value funders, providing timely and impactful reports to secure renewed funding, and developing relationships with key external contacts through excellent communication.

• Reporting: Oversee the accurate tracking of all applications, reports, and communications using team tracking methods, and the CRM database, providing regular progress updates to the Senior Trusts & Grants Manager.

• Collaboration: Work closely with the Senior Trusts & Grants Manager, the Trusts & Grants Officer, and service teams, to align fundraising activities with the organisation’s strategic priorities and annual income targets.

• Undertake other duties and projects as directed by the Senior Trusts & Grants Manager and Director of Fundraising, Marketing and Communications.

Team Management and Development

• Line Management: Provide line management and support to the Trusts & Grants Officer, including regular one-to-ones, appraisals, and professional development.

• Training and Mentoring: Guide the Trusts & Grants Officer on best practices for researching, writing, budgets, and stewarding of small-value grants.

Personal specification

Knowledge and experience

• Track record of successfully securing individual grant awards typically ranging between £10,000 and £50,000. (E)

• Knowledge of fundraising sector with specialist knowledge of grant making trusts and foundations, or similar grant/bid-writing experience (E)

• Experience in writing persuasive proposal documents and bids (E)

• Experience in developing and implementing fundraising policies and process to deliver strategic goals (E)

• Experience in supporting service teams to deliver complex projects on time and to budget (E)

• Experience in successfully stewarding multiple stakeholders including grant managers and major donors (D)

Qualifications and Education

• Graduate level or equivalent significant professional experience in fundraising/bid

Skills and abilities

• Ability to make decisions within area of responsibility, based on defined frameworks, policies, and procedures and/or based on knowledge of regulations and best practice (E)

• Shows good professional judgement (E)

• Can successfully operate matrix management of complex projects at a national level (E)

• Delivers high quality work with minimal supervision and direction (E)

• Able to communicate clearly and engage with stakeholders at all levels (E)

• Is successful in securing positive external relationships with stakeholders and supporters (E)

• Demonstrates personal credibility (E)

• Demonstrates experience and ability in impact reporting (D)

• Ability to research the sector to identify the best prospects (D)

• Has the capacity to deal with complex issues and is good at problem solving (D)

• An exceptional administrator with excellent organisational and writing skills (E)

• Self-starter, used to working to deadlines and delivering against KPIs (D)

Accountability

• Shows previous experience of achievement of income targets (E)

• Shows previous experience of excellent funder or similar relationship stewardship (E)

• Able to contribute to the development of income growth strategy and strategic goals (D)

Behaviours

• Takes pride in Adoption UK and promotes its values and mission in all interactions with external stakeholders.

• Demonstrates commitment to equality, diversity and inclusion in all aspects of role at all times.

• Contributes to an open and honest culture

• Encourages challenge and creativity, transparency and consistency.

• Leads by example.

• Offers outstanding service to members.

• Promotes cross-functional team working, sharing skills and knowledge

• Communicates clearly, seeking clarity when unclear and valuing the opinion of others.

• Values the opinion of others. Treating colleagues and other stakeholders with respect.

• Takes pride in own development, committed to achieving high standards and agreed objectives.

The Benefits Service within SEL Mind is a well-established offer of support to clients who need to access welfare benefits they are entitled to receive.

The service currently operates across Bromley, Lewisham and Greenwich, delivered in partnership with local NHS. It includes dedicated welfare benefits advisors who provide casework support, and a cross-area team of volunteers who assist with form filling and assessments for health and disability benefits.

We are looking for a Welfare Benefits Specialist in Bromley to support clients to access the benefits they are entitled to. We are looking for someone with significant experience of working within welfare benefits in either a paid or voluntary capacity. Ideally, this will include providing representation at appeals and giving advice on complex entitlement issues. A strong understanding of the needs of people with mental health problems is also essential to this role.

This role will involve:

• Advising clients on benefit entitlements
• Challenging benefit decisions and representing clients at appeals
• Working with colleagues in SEL Mind and Oxleas NHS Trust to make sure clients receive integrated support from our services
• Supporting the work of volunteers

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Sunday 16th November (11.59pm)

Likely interview date: Week beginning 1st December

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

Aim and influence

· Assist the manager to achieve weekly/ annual sales and profit targets for each shop.

· To assist in managing the day to day running of the shops staff and volunteers with the aim maximising sales and controlling shop expenses to support SCT’s mission.

· Work within SCT values

 Other key details

· A 5-day flexible working pattern, including weekends and bank holidays

·Flexibility required where reasonable and appropriate to accommodate short notice alterations to working pattern.

·May need to work in other shops within London if occasionally required.

· Attend and undertake any relevant training workshops, events or meetings as required.

·A satisfactory Basic Disclosure from the Disclosure Barring Service is required for this role.

Mind in Croydon is seeking to recruit a full time Independent Mental Health Advocate (IMHA)  to join our small, dedicated team of Independent Mental Health Advocates working to provide advocacy services to adults subjected to detention under the Mental Health Act in the London Borough of Croydon to ensure they understand, express and exercise their rights, and to enable them to access essential services. The advocacy team also provides Community Mental Health Advocacy for people who are informal patients in psychiatric hospital or living in the community and provides weekly advocacy service at two InMind Healthcare Group hospitals in Croydon.

This role is suitable for a fully qualified Independent Mental Health Advocate (IMHA) with a proven ability to support people under the Mental Health Act. We are not considering trainee positions at this time.

In December 2024 the team was awarded the Quality Performance Mark in Advocacy, a testament to their quality of service providing safe and life-changing support.

SALARY: £30,404 per annum
plus pension contributions (above 4% by salary sacrifice.

REPORTS TO: Advocate Service Manager 

TERM: Permanent, subject to funding, full time (36 hours pw)

BASED AT: Bethlem Royal Hospital, Beckenham BR3 3BX. Advocates are also required to meet clients at different sites throughout Croydon and neighbouring boroughs.

This role supports hybrid working. Other flexible arrangements can be discussed however please note that specific flexible working arrangements such as staggered hours may not be feasible due to operational constraints set by the Hospital.

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient, and Collaborative.

​

Brief role description 

​

Reporting to the Marketing Manager, the Digital Marketing Officer will be responsible for the day-to-day operational delivery of our website, email marketing, and digital assets. They will play a key role in user engagement, service promotion, and data-driven decision-making. They will manage and optimise our WordPress website and DotDigital email platform, ensuring all content aligns with brand and accessibility standards. The role will contribute to creative content development and campaign ideation, as well as tracking and reporting performance across channels to support the marketing manager with data-driven recommendations. This is a fixed term position for just about 2 years (end date to be confirmed at the offer stage)

​

Interested? Want to know more about the Charity? Check out our website.

​Eager to know more about the role?​ Have a look at the Job Description attached

​What’s in it for you?​ Check out our Benefits.

​Have we convinced you to apply? ​If so, submit your CV and Covering Letter by ​Wednesday, 19 November 2025.

​Got questions about the role? Get in touch with the People Team 

​

Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. ​

If you are an internal applicant, please ensure you have made The People Team aware before applying. 

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. 

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

​

Provide administrative and coordination support to the Family Wellbeing Service that support families across Surrey with wellbeing and mental health literacy as well as specific EBSNA and ND support. Work proactively, use their own initiative and work unsupported to achieve tasks. The administrator will provide administrative support to a service that is currently in development, with plans to grow over 4 years, with 8 practitioners as well as liaise with partner agencies and stakeholders to ensure the smooth running of this service

Responsibilities

• Using a variety of software packages, such as Microsoft Office suite, mail chimp, poll daddy and Survey Monkey
• Answering telephone and email queries from partner organisations, external agencies and parents/carers
• Contacting families via the telephone and email, that are referred to Eikon Family Wellbeing Service
• Production and creation of letters, correspondence, leaflets, newsletters and supporting the production of website content
• General administration work including filing, archiving, retrieving information and documents
• Provide, record and report the appropriate data to ensure support programmes can be accurately monitored and evaluated
• Set up and maintain excel spreadsheet that tracks and monitors status of all cases referred to the service
• Support the Service Delivery Manager in the maintenance and monitoring of the service tracker
• Create and maintain processes for receiving service feedback and monitoring and reporting service impact data
• Be responsible for entering Direct Referrals and Mindworks referrals on to organisation database along with any corresponding case allocation administration
• On-boarding of new referrals ensuring are contacted within the agreed contract guidelines.  Once initial calls are completed, to ensure these are moved to the correct service pathway
• Monitor the return of consent and registration forms
• Carry out administrative tasks associated with follow-up on all missed sessions, cancellations, queries and case closures
• Create, maintain and monitor a booking system for individual, group and online sessions and all corresponding tasks e.g. room booking, calendar updates and sending meeting links/information to recipients
• Create and support the monitoring of wait lists for the various services and subsequent case allocation to practitioners
• Carry out ‘check in’ communications with families on our waiting list and escalate any new concerns to appropriate staff
• Record all communications with families and professionals related to specific cases on Evide
• Create, maintain and monitor attendance lists for any groups
• Ensure all data and information is uploaded onto all relevant databases
• To organise the administration of all group work delivered by the Family Wellbeing team, in both schools and community settings
• To support Service Delivery Manager with the review of wait list and active cases with practitioners to ensure all sessions and meetings have been planned in and appropriate actions taken and recorded
• To support the Service Delivery Manager in identifying where administrative improvements and efficiencies can be made
• Support the Family Wellbeing team with administration relating to their work with CYPF record keeping
• Monitoring general phone calls and email enquiries, ensuring these get forward to the correct recipient

Organisational requirements

• Understand and act when safeguarding issues need to be escalated
• Work within Eikon’s internal policies, safeguarding and data protection regulations
• Work as part of a team and attend team meetings, training events and participate fully in 1:1
• Work co-operatively and under the management of The Eikon Charity staff to ensure the highest quality of delivery and support
• Be responsible for equipment/resources
• To promote, monitor and maintain health safety and security in the working environment
•  Other work as requested by your line manager as needed to support our aims

Personal Independence Coordinator Team Leader Salary £31,489 Full Time 35 hours per week

Do you want a job that makes a positive difference in people’s lives?

Age UK Croydon’s very successful PIC service for older people in Croydon is recruiting for a new Personal Independence Coordinator Team Leader.

PICs work alongside health and care professionals, adopting a multidisciplinary approach to working with people who have long term health and social care needs. The PICs provide critical links between formal health and social care services and the wider community support networks.

If you are passionate about making a difference to the lives of people in the community, and those who care for them and want to contribute to an organisation which is continuously striving to improve, then we would love to hear from you.

We are committed to providing a flexible and productive working environment for all employees. Evolving technology and communication platforms enable employees to work in new and different ways, where we can meet our stakeholder needs and continue to deliver against our charitable objectives. We recognise the importance of supporting employees to have greater personal choice and maintain a healthier work/life balance.

Full training will be provided; the important qualities we are looking for are:

 Excellent communication and listening skills

 A positive attitude and the ability to problem solve

 A cheerful, friendly and outgoing personality

 The ability to work flexibly, alone and as part of a team

Closing date for applications: 9am Wednesday 12th November

Interview Dates: Tuesday 18th November 2025

About the role

This is an exciting opportunity to lead the launch and development of Imprinted, Imperial College Union’s brand-new Temp Staff Agency. Designed to provide flexible and meaningful employment opportunities for Imperial students, the agency will serve both internal departments and external clients, enhancing the student experience while supporting the Union’s commercial strategy.

As Temp Agency Manager, you will be responsible for building and managing a high-performing student workforce, ensuring operational excellence, and driving business growth. You’ll play a pivotal role in shaping the agency’s culture, systems, and reputation, working collaboratively across the College and Union to deliver a professional, inclusive, and commercially sustainable service.

This is a self-starting and rewarding role for someone with strong operational, people, and business development skills, who is passionate about student success and service innovation.

What you would be doing

You will lead the day-to-day operations of the Temp Agency, overseeing recruitment, training, placement, and welfare of a large student workforce. You’ll manage relationships with internal and external clients, ensuring high-quality service delivery and compliance with employment regulations. You’ll also be responsible for financial oversight, performance monitoring, and strategic growth, including expanding the agency’s reach during student vacation periods.

Key responsibilities include:

Operational Management

• Lead daily operations and service delivery across internal and external clients
• Develop systems for onboarding, placement, compliance, and reporting
• Ensure efficient workforce deployment and policy compliance
• Collaborate with departments to forecast staffing needs

Workforce Management

• Recruit and manage 200–300 student staff
• Deliver induction, training, and development programmes
• Foster a positive and inclusive working culture
• Oversee scheduling and resolve staffing issues

Client & Stakeholder Management

• Serve as main contact for clients and partners
• Maintain strong relationships and conduct service reviews
• Negotiate contracts and represent the agency externally

Business Development

• Implement growth strategies and identify new opportunities
• Expand client base during vacation periods
• Collaborate with Marketing to promote the agency
• Monitor market trends and contribute to commercial strategy

Financial & Performance Management

• Manage a £1M annual budget
• Track KPIs and produce reports for senior stakeholders
• Ensure competitive pricing and financial sustainability

Please see Job description for full outline of duties.

What we are looking for

We’re seeking a proactive and experienced manager with a passion for student development and operational excellence. You’ll be a confident communicator, skilled in managing people, processes, and partnerships, with a strong commercial mindset and commitment to inclusion.

• Relevant qualification or equivalent experience in recruitment, HR, operations, or business management
• Employment law or compliance training/qualification
• Proven experience managing a temp agency or large casual workforce
• Experience handling high-volume placements and multiple clients
• Strong commercial acumen and business development experience
• Financial and performance management expertise
• Knowledge of employment law, safeguarding, and agency best practice
• Ability to manage competing priorities in a fast-paced environment
• Analytical skills to monitor performance and identify trends
• Commitment to equality, diversity, and inclusion

Please see Person Specification in Job Description for full outline of duties.

What we can offer you

Please note this role is with the Students’ Union. We’re a registered charity in our right, with our own governance, systems, processes, and objectives. However, we work extremely closely with Imperial College London, so you’ll also be joining a wider community of staff working within higher education. If you’ve never worked in a students’ union, or are unsure why it’s different, we encourage you to get in contact. It’s a brilliant place to work.

As an employee of Imperial College, you will be part of lively community and work in a friendly and relaxed environment. Our aim is to provide to all our employees an encouraging and relaxed working environment with an emphasis on personal development and work-life balance. Based on that we offer:

• flexible working hours
• generous pension scheme
• 25 days holiday (plus 6/7 extra days per year for College Christmas and Easter closures)
• bicycle loan scheme
• season ticket loan
• health benefits
• excellent professional development opportunities and many more.

More information can be found on the Imperial College Benefits page.

Further information

To apply for the role please complete the online application form.

We are running a characteristic anonymised application process for this recruitment as part of the College’s commitment to equal opportunities and eliminating discrimination. Applicants will be assigned an application reference number and applicants’ names will not be visible to recruiting managers until the interview stage. You will not be required to attach a CV. Please also refrain from including your name in your supporting statement.

Should you require any further details on the role please contact the People team inbox listed on the job page.

Closing date: 9 November 2025

Interviews expected to take place week commencing 17 November 2025

We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith, or disability. We particularly encourage applications from Black, Asian and other racial minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. If there are any reasonable adjustments needed through the process, we will accommodate as much as possible.

As part of our commitment to sustainability, every role within Imperial College Union contributes to our environmental and social goals. This includes actively participating in initiatives to reduce waste, conserve energy, and promote eco-friendly practices within every department.

Services & Development Lead

Location:  Hybrid – with 2-3 days a week in our East London office

Hours of work:  28-35 hours a week - we are open to flexible working patterns, including working compressed hours, 4 or 5 days

Reporting to:  CEO

Salary:  £44,200 (this includes London weighting) 

Contract:  Permanent

Closing Date:  Midnight 9th November 2025

Beyond the Streets is a UK charity with over 20 years’ experience of partnering with women in the sex industry, to see them safe from coercion, violence and abuse.

Job Purpose 

As our new Services and Development Lead, you’ll play a vital role in shaping the future of Beyond the Streets. You’ll provide both strategic and operational leadership for our direct services, ensuring we continue to deliver high-quality, compassionate support to the women accessing our services. You’ll champion lived experience leadership, helping embed it at the heart of our organisation and across our wider network. With a focus on learning and impact, you’ll strengthen how we use data and evidence to inform practice, fundraising, and policy influence. You’ll also nurture and be part of a team that support our affiliate network- helping smaller projects grow, connect, and thrive. As a key member of the Senior Leadership Team, you’ll contribute to our vision, ethos, and long-term strategy, ensuring Beyond the Streets continues to create real change for women involved in the sex industry.

Who are we looking for… 

This role would suit a thoughtful, strategic leader with a hands-on attitude and a collaborative spirit. It’s an exciting and varied position, offering the chance to shape services, and strengthen our impact across the sector. You’ll bring together leadership, data insight, and partnership building to help us deliver lasting change for women. It’s also a role where you’ll have the opportunity to recruit, develop and inspire others as part of a passionate, committed team. 

• You have experience leading services or programmes, with a strong grasp of how to balance strategic vision and operational delivery.
• You’re confident using data, evidence and research to inform decisions, communicate impact and influence funders or policy. 
• You have a solid understanding of the Violence Against Women and Girls sector and the systems affecting women facing sexual exploitation. 
• You’re skilled at building partnerships, supporting smaller organisations, and aligning insights and practice with wider organisational goals. 

You'll enjoy...

• Competitive pay – earn £44,200 per annum (this includes London weighting)
• Pension – 5% employer contribution, 3% employee contribution
• Generous annual leave – 33 days including bank holidays pro rata
• Flexible working – Our core hours are 10am to 3pm
• Family friendly policies – parental leave from day 1 of employment, an enhanced maternity pay policy and a flexi time policy as standard
• Career opportunities – develop yourself and your career in a reputable national organisation who are specialists in the VAWG sector 
• Personal development allowance – to further your work-based skills and knowledge
• Cycle to work scheme– tax free allowance to buy
• Tech Buying Scheme– spread the cost of personal technology equipment and homeware across 12 months via payroll
• Travel season ticket loan scheme – an interest-free loan to enable team members to purchase a season ticket for travel between their usual place of residence and their usual place of work 
• Clinical supervision – all staff are entitled to clinical supervision on request. A place to discuss work issues and challenges, and their emotional impact, on a regular basis. 
• Blue light discount – a  well recognized national discount card scheme. It will cost you £4.99 for two years’ membership but the discounts are large, and it’s widely accepted. 
• Employee Assistance Programme (EAP) – a confidential and independent service designed to help you deal with personal and professional problems that could be affecting your home life, work life, health, and general wellbeing. EAP is available to you and to your immediate family.

When you join, you will receive a structured induction and training plan, including access to all our in-house paid training. 

All roles are subject to proof of eligibility to work in the UK, satisfactory references and an enhanced DBS check. 

To apply:

Please visit our website to access and complete our application form by clicking 'Apply'.

Please complete the Application Form giving as much information as you can that is relevant to the job you are applying for, lots of useful information including the person specification can be found in the applicant pack on our website. 

We follow safe recruitment best practice, this means that there is certain information that we must receive from all applicants, as set out in our application form. 

However, we recognise the value of and celebrate diversity and know that this format might not be accessible for everyone so please present this information to us in a different format if that works better for you. If you require any other reasonable adjustments at any stage of the process, please don’t hesitate to contact us to discuss your needs and let us know how we can best support you.

You will be experienced in taking full senior-management level responsibility for charity finances.  You will be supporting our Chief Executive in overseeing all financial activities for a charity with a turnover of £2 Million.  Reporting regularly to the board of trustees, you will be experienced in working with a fundraiser and managing multiple grant incomes.  Experience of working with local authorities is desirable. We are a small friendly and supportive team.  We are offering a flexible/hybrid working arrangement.

Job Title: Head of Service (CoramIAC)

Contract: Permanent

Hours: 35 hours per week

Salary: £60,000 - £65,000 per annum

Location: Coram Campus (with flexibility for hybrid working)

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About CoramIAC

CoramIAC is a Voluntary Adoption Agency which specialises in Intercountry Adoptions. This position is a member of the Leadership Team and will have a pivotal role in leading, developing and managing a range of operational adoptions services, ensuring that they meet the needs of children we are providing services for, including all legal, policies, guidelines, and internal standards. They will play a key role in helping to develop new services and where appropriate will take operational control of these.

About the Role

The Head of Service post holder will take the lead responsibility (under Ofsted registration) as the Registered Manager of CoramIAC. They will ensure the ongoing delivery of an outstanding VAA that is fully compliant with national minimum standards and regulations; and ensuring high quality adoption support and a sufficient supply of adopters that reflects the diversity of the countries they are adopting from.

Applying to adopt in the UK is open to anyone already in the process with CoramIAC but we do not actively recruit domestic adopters like other VAAs. Approved Intercountry Adopters may however request to change their approval advice to the UK if they are considered a suitable match for children available and waiting for permanence through Adoption in the UK.

CoramIAC predominantly serve prospective adopters from the global majority and as such recruit and train a highly diverse and skilled group of adopters to enable the best outcomes for children whilst also offering adopter and sector diversity for potentially harder to place children. This includes family groups and older children. Our offer to RAAs via our domestic program therefore delivers families for children who often wait the longest in the care system.

Please note, the successful candidate must have a degree in Social Work or equivalent. They must also have significant post qualification experience at a Team Manager level in Adoption services, and a demonstrated passion for working in the adoption, children and families sector.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing Date: Monday 17th November 2025 

Interview Date: TBC - Please note that interviews will take place in-person and will include a written test.

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBTQ+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No: 1067313

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Area Manager to play a pivotal role in our Domestic Abuse Service in London.

Sounds great, what will I be doing?

As a senior member of Hestia's operations team, your role is pivotal in ensuring the effective delivery of the organisation's strategic objectives. You will contribute to the development of Hestia's strategic goals and annual planning processes, translating these into a comprehensive Area Plan that aligns with the organisation's values and aims. This plan should be delivered effectively across services, with a focus on continuous improvement and outcome-driven service delivery. You will be responsible for identifying opportunities to enhance service performance through a SMART annual business plan. Ensuring adherence to Hestia's policies and procedures is essential, as is contributing to their ongoing refinement. Collaboration with the New Business and Development Team is key to identifying new opportunities, supporting tender submissions, and managing the integration of new services with careful planning and capacity assessment.

Building strong partnerships with voluntary and statutory sector providers is crucial to fostering best practices and a collaborative approach to service planning. You will ensure services meet contractual and legal obligations through regular audits and robust health and safety systems. Additionally, you will work with internal teams to shape external messaging and influence decision-making at both local and central levels.Effective resource management is a core aspect of the role. You will plan and manage budgets, ensuring financial accountability and alignment with projected figures. This includes making optimal use of staff, property, equipment, and IT resources. As a leader, you will provide clear direction and support to local service managers, fostering a high-performing team culture. You'll ensure managers are equipped with up-to-date knowledge and best practices, and that staff development needs are met through structured induction and training.

Performance management is integral, with expectations and standards clearly communicated and supported through coaching and supervision. You will model person-centred, recovery-focused approaches and ensure staff are regularly supervised and performance is reviewed. Recruitment must be proactive and aligned with funding contracts, in collaboration with HR and service users. Service quality is paramount. You will ensure service users' needs and aspirations are accurately assessed and that they have a voice in shaping service delivery. Regular quality audits and performance reporting will inform strategic decisions and highlight risks and opportunities. You'll promote service user involvement and co-production, working closely with relevant teams to embed these principles.

Financial oversight includes setting annual budgets with the Directorate and Finance teams, ensuring efficient use of resources and high standards in financial and administrative processes. You will implement recommendations from safeguarding reviews and maintain accreditation standards for domestic abuse services. Housing management responsibilities include ensuring compliance with operational policies, managing rental income, voids, arrears, and maintenance. Health and safety audits and risk assessments must be conducted within organisational timeframes. You'll liaise with partners on tenancy matters and ensure accurate record-keeping and reporting. Finally, you will maintain strong communication through regular meetings with managers, ensuring alignment and accountability across all areas of responsibility.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

The ideal candidate will have a proven senior-level track record in leading and delivering recovery-focused and trauma-informed services within a dispersed organisational structure. They will demonstrate the ability to balance the demands of delivering high-quality services that meet regulatory standards while remaining financially sustainable. Extensive experience in managing operational teams and driving performance improvements is essential. Success in securing and implementing new business opportunities is a key requirement, alongside experience in managing teams across multiple sites. The role demands a strong background in organisational change and service reconfiguration, as well as business and financial planning, including oversight of significant budgets. The candidate should also have a history of designing and delivering innovative service models and managing complex contract negotiations with commissioners.

A deep understanding of housing management and experience supporting a wide range of service user needs is vital. The candidate must be passionate about Hestia's mission and capable of inspiring and motivating staff at all levels. They should be skilled in empowering teams, fostering high performance, and adapting their management style to suit different situations whether user-led or directive.
Strategic thinking is crucial, with the ability to analyse data, trends, and risks to position the organisation for success. The candidate must be able to build rapport with service users and their families, instilling confidence and trust. Establishing credibility with commissioners and external stakeholders quickly is also important.

Experience in managing domestic abuse services and overseeing local project and service managers is required. The candidate should be familiar with the strategic landscape of care and support services and understand its implications for the organisation. They must have demonstrable experience in contract management, budget oversight, and knowledge of legislation and best practices in care, health, support, and community engagement.

The ability to transform underperforming services and support staff through robust improvement plans is essential. The candidate should have extensive knowledge of supporting women and children affected by all forms of violence against women and girls (VAWG). They must be capable of managing diverse teams with varied skill sets and working independently within policy frameworks.

Strong communication skills are required, along with a high level of financial and commercial acumen. The candidate should possess a working knowledge of the legal framework for protecting vulnerable adults and children and understand the importance of outcome-focused service delivery. A solid grasp of safeguarding issues and the ability to respond appropriately is also necessary. Proficiency in administration and IT communication tools will support effective performance in this role.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.