Service manager jobs in marylebone, greater london

Summary

Do you have experience within pensions? Could you be our Engagement Officer here at the National Church Institutions?

This is a unique opportunity to shape the future of member engagement in pensions. You'll design and deliver engagement plans that inform, support, and inspire members and employers-starting with our new pension scheme and expanding across our broader communications.

About the team

Serving more than 44,000 members across 700 Church organisations, the Church of England Pensions Board is both a regulated pension fund and registered charity. We steward £3.4bn in pension savings through ethical and responsible investment, supporting a just and sustainable world. Our work includes managing retirement housing for 2,500 retired clergy and delivering services that empower members to plan confidently for their financial future.

As we approach our centenary, we're embarking on bold initiatives-including the launch of a new Collective Defined Contribution pension scheme-and we're looking for an Engagement Officer to help bring these ideas to life.

Your Key Responsibilities

• Craft tailored, regulatory-compliant communications for members and employers
• Optimise content for clarity and simplicity across digital channels
• Lead and maintain our online pensions presence, including portal and website
• Present at pre-retirement seminars and stakeholder events
• Analyse member data and feedback to improve engagement strategy
• Collaborate on cross-functional campaigns, including housing and pension intersections
• Drive innovation in digital communications with a focus on inclusion and accessibility
• Support change projects, crafting narratives that inform and inspire

• This is a home-based role, with occasional travel when required.
• This is a permanent role.

You will need to be/have:

• Proven background in pension scheme administration and stakeholder engagement
• Deep understanding of UK occupational pension schemes, auto-enrolment, and State pensions
• Strong writing skills with the ability to translate technical detail into member-friendly content
• Excellent project management and communication strategy experience
• Organised, numerate, and confident in data analysis and presentation

• A market rate salary of £50,000 - £55,000 per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

• 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
• We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.
• Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
• Access to Occupational Health, and an Employee Assistance Programme 
• Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest.
• Apply for eligibility for an Eyecare voucher.
• Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

Main Purpose of Role:

The Programme Support and Administrative Officer will play a key role in ensuring the smooth operation of CFAB’s programmes and organisational functions. This role supports executive coordination, training delivery, family support administration, international social work logistics, and general office management. The postholder will work across teams to provide high-quality administrative support, contributing to the efficiency and effectiveness of service delivery.

Key responsibilities:

Programme Support and General Administration

• Monitor shared inboxes and switchboard calls.
• Respond to ad hoc staff queries and manage incoming post.

• Send initial and closure letters for client cases.
• Track inactive cases and follow up on referral forms.
• Prepare duty rotas, upload referrals and update the country information list.
• Support contract preparation and database maintenance for International Social Workers (ISWs).
• Support feedback collection and documentation.

• Assist with Mailchimp campaigns and mailing list research.

• Upload donations into Salesforce.
• Prepare donor thank-you letters and assist with prospect research.
• Provide general support across departments as needed.

Executive Support

• Schedule and coordinate meetings for the CEO and senior leadership, including diary management and events.
• Track meeting actions and follow-ups.
• Support minute-taking using ai and ad hoc research tasks.

Training & Learning Support

• Coordinate training calendars and liaise with teams.
• Update training materials and manage Eventbrite pages.
• Provide limited on-the-day training support and monitor certificates and surveys.

Facilities & Office Management

• Order stationery and maintain office tidiness.
• Support logistical tasks such as PAT testing, IT coordination, and office trackers.

We're looking for a Day Centre Receptionist, someone who can be the first point of contact at our busy day centre in Camden, where as many as 70 young people a day regularly access for support. The receptionist will be embedded within our Youth Work team, providing both an administrative and young people focused role. The role will suit an approachable and dynamic individual, who thrives working under pressure and is motivated to deliver the best possible service to young people.

• Permanent, full-time role in the Youth Work Team
• Salary: £31,200-£34,736
• Deadline to apply: 9am Monday 24 November

Job Title: Refuge Worker

Location: This is an onsite role, located within the London Borough of Hounslow, there may be a requirement to occasionally work in the London Borough of Hillingdon.
Salary: £28,857.12 (Inclusive of London Weighting, which may not be applicable depending on your home location)
Contract type: Full Time, Fixed Term Contract (until March 2026)

Hours: 37.5 hours

Are you passionate about supporting women and children escaping domestic abuse? We are looking for a compassionate and dedicated Refuge Worker to join our team, providing vital support in a safe and secure environment for those in crisis. This is an opportunity to make a real difference in the lives of vulnerable individuals when they need it most.

As a Refuge Worker, you will be responsible for delivering practical and emotional support to residents, ensuring their safety and wellbeing while they rebuild their lives. Key duties include conducting risk assessments, safety planning, supporting access to benefits and housing, liaising with external agencies, and maintaining accurate case records. The ideal candidate will be empathetic, resilient, and highly organised, with experience of working in a support or advocacy role, ideally within the domestic abuse or safeguarding sector.

This is a rewarding role where your work has a direct impact every day. In return, we offer a supportive team environment, opportunities for training and development, and the chance to be part of a cause that truly matters.

As part of this role, you will be required to participate in an out-of-hours on call rota.

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 17 November 2025

Iterview Dates: 27 and 28 November 2025

Deadline for applications:  9am on Monday 24th November 2025

Salary: £35,327 per annum, pro rata

Contract: Fixed Term contract to 31st March 2027, Full Time (37.5 hours per week) We operate a blended working approach where you will be required to work in the office two days a week, Wednesday & one other day tbc

About The Role

As a Grants and Learning Officer, you’ll be helping us to deliver our ambitious, nationwide grants programme. We currently support over 500 grassroots organisations and 18-30 year old creatives, and have a busy grants cycle to manage, alongside ever-increasing numbers of applications. 

This year, we’re building and migrating to a new grants database and you’ll play an integral role on the project team. In addition, you’ll manage an assigned portfolio of grants, and help with all aspects of the funding cycle. You’ll support applicants and funded partners, make funding recommendations, administer grants, provide feedback and support, and visit projects. 

About You

First and foremost, you’ll be passionate about the work that Youth Music does. As a skilled administrator, you’re not fazed by planning, monitoring, reporting, and spreadsheets. You have an eye for detail. You’ve got good IT skills and working knowledge of how databases operate. With the development of our new database this is an exciting opportunity for someone who enjoys developing processes and working with data and detail. 

You’re a collaborative worker who enjoys being part of a friendly team, as well as travelling on your own to build new relationships with a diverse range of people. As a grants manager you’ll have an instinct for what’s important – when to give advice, and when to step back.

Key Responsibilities 

Grant Making

• Relationship management for a diverse portfolio of grants within allocated areas or specialisms.
• Maintain an up-to-date knowledge of the music/creative landscape and issues affecting your allocated areas.
• Provide telephone, online (e.g. Zoom, Microsoft Teams, webinars) and email advice to potential applicants.
• Assess grant applications.
• Make recommendations to the assessment panel.
• Efficient and effective turnaround of grants administration, primarily through our grants databases (Salesforce and Grant Tracker).
• Ensure data in the grants database is accurate and up-to-date, and support with data input, analysis and cleansing.
• Review grant requirements and ensure quick processing of payments.
• Undertake visits to funded projects and attend events.
• Provide advice and feedback to successful and unsuccessful applicants.
• Support the running and facilitation of events.
• Contribute to the improvement of Youth Music’s funding processes and procedures in line with the flexible funding principles we’re committed to.
• Provide support to others in the wider Youth Music team.

Learning and Projects

• Undertake project-based tasks as part of wider team or organisational project work.
• Specialist knowledge about assigned areas of Youth Music’s work or operations and produce relevant outputs to help us and others to learn and develop.
• Produce resources and content for the Youth Music community.
• Present information and learning to internal and external colleagues.

General

• Carry out all such additional duties as are reasonably commensurate with the role.
• This post will require travel across the UK, occasionally involving overnight stays.
• This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post-holder will perform.

Person Specification

Essential Criteria

• Experience of working or volunteering in music education, music industries, grants management, youth work or advocacy, education, or not-for-profit settings.
• Familiarity with the funding process.
• Experience of working in an administrative role. 
• Experience using databases and other software.
• Proficient IT skills, including Microsoft Teams and Office (in particular Outlook, Excel and Word). 
• Organisational and administrative skills, able to prioritise and work to deadlines.
• Attention to detail.
• Confident in decision-making and can work autonomously.
• Ability to think creatively to solve problems.
• Interpersonal skills and the ability to work as part of a team.
• Ability to communicate effectively with different types of people.
• A clear and persuasive verbal communicator with the ability to write in plain English.
• Ability to build and manage relationships.
• Analytical skills (you’ll be required to read and respond to applications and reports).
• Commitment to inclusion, diversity, equity and access (IDEA), with good awareness of accessibility and understanding of inclusive best practice.

Desirable Criteria

• Experience of project management, including financial planning and management.
• Understanding of the social issues facing children and young people today.
• Understanding youth voice and/or participatory grant making practices. 
• Understanding of organisational best practice (safeguarding, financial health, governance, equality, and diversity).
• Understanding of the music education and / or music industries landscape.

The Cardinal Hume Centre works to prevent and tackle youth and family homelessness.

Job title: Life Skills and Activities Co-Ordinator
Westminster, London
Hours: 35 hours (full time) working at least 4 days in our office near Victoria

Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.

We are looking to recruit a life skills and activities co-ordinator to concentrate on building and expanding relationships with young people living in our supported accommodation as well as families in Westminster who attend sessions in our Family Services department. This is a unique and rewarding role in our Employment & Learning Team that will involve meeting and working with residents in our supported accommodation on a one-to-one basis and in groups, facilitating activities and evaluating and building evidence that these interventions have made a difference. Your work will focus on supporting our residents (aged 16-25) on-site with their Life Skills development. You will also work holistically to support the families who attend sessions in the Family Centre and who attend outings and “away-days”. The role also requires facilitating our study club (aged 13+) and group ESOL sessions (19+).

Please refer to the job description on our website for further information.

In your cv and cover letter, please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.

We are committed to safeguarding and promoting the welfare of children. We require job applicants, staff and volunteers to complete a criminal records self-declaration. This role requires an enhanced DBS check plus children’s barred list. It is an offence to apply for the role if the applicant is barred from engaging in regulated activity.

Applicants must have the right to work in the UK. We are unable to sponsor visas. 

Benefits

· 26 days’ leave rising to 28 days’ leave after two years’ service (pro rata for part time staff)

· Discretionary wellbeing and celebratory days

· Access to Blue Light Card discounts

· Pension: stakeholder pension scheme and we will match employee contributions up to a maximum of 6%.

· Life assurance cover (after probation passed)

· Season ticket loan

· Training and development opportunities

Closing date for applications: 9am Monday 17th November 2025
Interviews: W/C 24th November 2025

If you’ve not heard from us three weeks after the closing date, please assume you have been unsuccessful on this occasion.

Location: South West London (Central Office is based in Mortlake – 12 mins from Clapham Junction and 23 mins from Waterloo)
Contract: Permanent
Hours: Part time 20 hrs per week, Monday to Friday. 5 shifts 10.00 - 14.00 
Salary: Salary £32,140 per annum pro rata (£18,365 actual)
 
Benefits: 28 days annual leave per annum/pro rata plus statutory holidays on appointment. Additional annual leave days awarded on length of service* • Company pension contribution • Life insurance (3 x salary)* • Employee Assistance Programme (EAP) including 24/7 support helpline • Interest-free Season Ticket Loans* • Additional maternity pay and leave* •Additional paternity pay* • Additional sick pay* *available after probation period passed
 
Job Summary
 
When someone goes missing, Missing People provides help to families, friends and professional carers who wish to publicise their appeal. This can be through the charity’s website resources, appeals and opportunities for publicity in the media.
 
You will support families, friends and professional carers to make appeals when someone has officially been reported as missing. The role will involve communicating in a timely, compassionate and knowledgeable manner with people experiencing the trauma of missing someone and managing families’ initial expectations of the service. You will assess the most appropriate activities to safeguard and reconnect the missing person and be responsible for police liaison and updates. You will assess with families the use of public display publicity which may begin after 3 days and help families to understand what they can do themselves. You will work closely with the Communications team, providing them with accurate and timely information if publicity is the appropriate choice. You will also access and process 'Urgent missing’ requests and work with the Communications team to make the alert happen.
 
You will understand the needs of longer-term families who still want to publicise their missing person, and you will advocate on their behalf to help make sure their voice is heard.
You will work collaboratively with specialists in Family Support, Publicity, Helpline and Fundraising & Communications teams to support the families and missing people we are here to help.
 
Key Accountabilities:
 
Service delivery
• Assess and process incoming requests from, family members, friends and professional carers and agree the most suitable support and publicity actions. Manage requests with high standards of accuracy, risk and criteria management, data management, and confidentiality;
• Risk assess all contacts to ensure any safeguarding issues in relation to the missing person or their family members are dealt with effectively. Participate in safeguarding decision making and implement safeguarding procedures.
• Handle sensitive interactions, deal with crisis intervention situations, assess risk within Missing People policy and consult where appropriate
 
Team Working and external communications
• Ensure families are aware of all the services on offer to them, working collaboratively with other members of the team to provide a smooth transition into Family Support and Publicity
• Work closely with IT, Impact, Family Support, Publicity and helpline teams identifying data issues,
• Communicate updates and signpost into Missing People’s services, initiatives, engagement opportunities, events and activities to family members and other people affected by a disappearance
 
Volunteer supervision and support
• Train volunteers on shift in identified tasks. Provide clear written instructions and demonstrate the task through examples and shadowing.
• Monitor volunteer work on shift to ensure good record keeping, professional communication, appropriate safeguarding and accuracy
 
About you
• You must have the right to work in the UK. The person specification in the job description provides full details of what we are looking for, and this includes:
• Experience of working in a frontline service delivering advice, help or support to vulnerable people by phone or digitally;
• Experience and/or demonstrable understanding of safeguarding vulnerable adults and/or young people;
• Experience of working with a range of internal and external stakeholders including volunteers, other teams and the police or other statutory services.
 
Abilities, Skills and Knowledge:
• Ability to risk assess, make welfare and needs assessment and take appropriate safeguarding and contact care actions.
• Knowledge of the issues surrounding missing children and vulnerable adults;
• Aware of and sensitive to the impact of class, gender and race and to be willing to act appropriately;
• An ability to navigate the issues and nuances of working with people experiencing trauma in a way that centers their needs with an expert but open approach.
 
Closing date: 23:59 on 26 November 2025. We reserve the right to close the advert early if we have sufficient interest.
Interviews: 1 December 2025
Start: ASAP
 
Please ensure you include your CV and a brief covering letter explaining how you would be a good fit for this role
 
You may also have experience in the following: Missing Persons Support, Family Support Worker, Publicity and Media Liaison, Case Management, Helpline Support, Casework, Family Advocacy, Family Caseworker, Family Support Advisor, Missing People, Helpline Worker.
 
REF-225 047

We have an exciting opportunity for a content creator and social media expert, with a focus and interest in shortform video content, who thrives on planning, creating and delivering high quality content.

This is an exciting time to join an expanding social media team. The successful candidate will be working across two charity brands, Rethink Mental Illness and its partner charity Mental Health UK.

This is an agile role, working a minimum of two days a week from the London office, offering flexible working and some amazing benefits!

Position: Digital Content Creator

Location: Agile (required to work from the London office a minimum of 2 days a week)

Hours: Full time, 35 hours per week (flexible working available)

Salary: £30,880 (£33,880 inclusive of London Allowance)

Contract: Permanent

The Role

The objectives of the Communications and Campaigns team are to increase the public profiles of Rethink Mental Illness and Mental Health UK, mobilise public support to bring about change and ensure that all colleagues are aware of, bought into and engaged in contributing to the values and direction of the charities. 

A natural storyteller, you will have a talent for creating shortform video content that engages key audiences across our social media platforms. By generating ideas and making them happen, sourcing contributors, shooting and editing footage, you will monitor the performance of posts and proactively incorporate best practice to ensure that content is well received by audiences, and that the charities’ presence on its social media channels grows.

You will regularly collaborate with colleagues across both charities, the other founding charities and key partners to create compelling and inspiring content.

Main duties include:

• Creating shortform video content
• Project manage the production of video content for social media campaigns
• Ensure that the charity showcases its advice, information, programmes and services through shortform content.
• Champion and promote the brands, including their tone of voice, in our creative content.
• Working with the Social Media Manager, plan for and produces engaging content for relevant awareness events, including Mental Health Awareness Week in May and World Mental Health Day in October.
• Analyse the performance of video content
• Help the team keep up with social media trends, spotting opportunities

About You

A content creator and social media expert you will have experience of planning, shooting and editing footage to engage audiences across different social media platforms and of using creative design software (Adobe Creative Suite: Photoshop, InDesign, Illustrator and Premiere Pro - essential). With an eye for detail, you will use your project management skills to analyse the performance of social media content, refining and improving content through iteration.

You will also have experience of:

• Writing and editing copy to suit different audiences and providing updates and briefings at meetings.
• Being a brand guardian and supporting others to use brand and tone of voice guidelines.
• Planning, creating and scheduling engaging content across multiple social media channels, while optimising content by channel and audience.

About the Organisation

Rethink Mental Illness is the leading charity provider of mental health services in England that supports thousands of people through groups, services, campaigns and advice and information. This work supports the organisation in delivering its mission: “A better life for everyone severely affected by mental illness.”

Mental Health UK, Rethink Mental Illness’ charity partner, challenges the causes of poor mental health and provides people with the tools they need to live their best possible life at home, school and work.

In everything the charity does, it seeks to demonstrate the values: Passion, Equity, Commitment, Openness, Hope, Expertise and Understanding. If these values resonate with you, we would love to hear from you.

What will you receive?

You will have plenty of opportunities to enhance your abilities with the opportunity to make a real difference every day. In addition, you will have excellent development opportunities including funded training, career development, and a range of e-learning courses.

You will also receive: 

• Employer funded pension
• Flexible working
• Life assurance
• Eye care vouchers
• Training opportunities
• 25 days annual leave, rising to 30 plus Bank Holidays
• Rewards, benefits and recognition platform
• Employee assistance programme
• Your birthday off
• Plus many more great benefits…

“It feels very rewarding to be part of such a meaningful Organisation where everyone is valued and has the opportunity to make a difference” Current staff member

We actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.

You may also have experience in areas such as Digital, Content, Digital Content, Marketing, Digital Officer, Content Officer, Digital Content Officer, Marketing Office, Content Creator, Digital Content Creator, Campaign Officer, Video Content, Online Content, Social Media Content Creator.

Diversity, Equity, Inclusion

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.

Becoming a truly anti-racist organisation

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.

We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.

Customer Coordinator

Job reference: REQ004549

Fixed term for 12 months

£25,563.66 per year

London E15 2GW

1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable.

At Scope, we believe in transforming attitudes, closing the disability employment gap, and ending the disability price tag. As part of our strategy for an Equal Future, we’re recruiting a Customer Coordinator to help us deliver outstanding customer service on our Support to Work service.

If you’re passionate about helping people, thrive in a fast-paced environment, and have experience using (customer Relationship Management system (CRM) and call handling systems, this is your opportunity to make a real impact.

Full time (35 hours a week)

Fixed term for 12 months

Location: Working at Scope's London office (Here East, London, E15 2GW) with flexible working options available.

The role

As a Customer Coordinator, you’ll be a confident communicator as the first point of contact for our customers, ensuring their journey with Scope is smooth, supportive, and person-centred.

In this dynamic role, you will:

· Provide telephone-based support with professionalism and empathy

· Manage customer journeys, book appointments, and track progress

· Log all customer interactions accurately using our CRM system

· Support the updating of our job board

· Support the delivery of services and products across Scope

· Assist with administrative tasks including diary management and data entry

About you

You will have:

· A proven track record of delivering excellent customer service, especially over the phone

· Experience of content management systems, such as Kontent AI

· Experience using CRM (ideally Microsoft d365) and call handling systems

· Strong communication and relationship-building skills

· Good IT skills and confidence using Microsoft Office

· A flexible, organised, and proactive approach

A commitment to equality, inclusion, and continuous learning, then we would love to hear from you.

This is a rewarding opportunity for someone who enjoys helping others, values diversity, and wants to be part of a team making a difference every day.

Please make sure you explain in your application, with examples, how you can meet these important skills.

Our values are being pioneering, courageous, connected, open and fair

By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us, please visit our website. You can find out more about interview adjustments on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

· 27 days holiday plus Bank Holidays

· Flexible, hybrid and remote working options

· Pay progression at 6 months and 2 years

· Company pension

· Excellent training and career development

· Strong colleague networks across disability, race and LGBTQ+

· Discounted gym membership, cycle to work scheme and much more.

How to apply

If you want to become a Disability Gamechanger, we'd love to hear from you.

Click the apply button to create an account and complete your application form.

Application closing date - 14/11/2025

Professional Conduct Officer
£32,000 pa pro rata plus excellent benefits
Part-time, 14 hours per week
Hybrid working with occasional travel to London office

Are you an experienced legal or regulatory professional seeking a flexible, part-time role where you can directly impact public protection?

The British Acupuncture Council (BAcC) is the leading, and only Professional Standards Authority (PSA) accredited, professional body for traditional acupuncturists in the UK, representing a register of over 2,300 practitioners. We are recruiting a Professional Conduct Officer to play a vital, hands-on role in upholding the highest standards of professional conduct.

This is a unique opportunity to use your expertise to shape the future of self-regulation in a respected complementary healthcare field.

The role

Reporting to the Professional Conduct Manager, you will be crucial to the operation of the BAcC's disciplinary and professional health procedures. Your key responsibilities will include:

• Case Management & Panels: Assisting in the effective operation and management of Professional Conduct Panels (Investigating Panel, PCCP, Health Committee).
• Legal Liaison: Instructing and liaising with BAcC counsel and solicitors on complex disciplinary and fitness-to-practice matters.
• Policy & Codes: Drafting, researching, and updating the BAcC’s Professional Codes and Guidance Notes, ensuring they align with new legislation and best practices.
• Advising: Providing expert advice and support to the Professional Conduct Manager, Governing Board, and panels on regulatory matters and risk management.
• Public Protection: Handling and managing a varied caseload of complaints and concerns from patients and the public relating to issues such as boundary breaches, safe practice, and clinical competence.

About you (essential requirements)

We are looking for a candidate who is driven, analytical, and highly organised. You must be able to work autonomously and bring significant expertise in the following:

• Post-graduate Legal Qualification OR Extensive professional experience within a UK professional regulation environment (e.g., fitness to practice, professional conduct, ethics).
• Proven experience in advising or working directly with Panels/Committees in disciplinary or statutory proceedings.
• Strong understanding of legal principles, excellent analytical skills, and the ability to write clearly in plain English for guidance documents and reports.

Please see the attached Candidate Pack for the full job description

Closing date: 5pm on Wednesday 12 November 2025
Interviews will be held on Wednesday 26 November 2025 (online).

A Finance Officer is required within our vital and growing community organisation to; manage financial systems, create and report on finance to the trustee board and stakeholders of the Loughborough Community Centre.

What you would do:

Oversight and day to day management of the organisational financial systems, including:

• Using Quick Books, spreadsheets to track expenses and company spending.
• Company payroll, tax and financial auditing.
• Keeping well-organised files and records of business financial activity.
• Archive of reports, receipts, and other financial evidence.
• Keeping financial databases up to date.
• Interacting with customers either on the phone or in person.
• Following up on business financial communications, billing, and ordering.
• Communicating with funders, suppliers and vendors.
• Company Invoicing.
• Using Quick Books, spreadsheets to track expenses and company spending.
• Collecting and inputting company data within the financial systems.
• Learning about the company's mission and available products/services.
• Assist with financial technical support.
• Acting as a personal assistant to the Director and/or board of LCC for financial matters.
• Giving feedback on finance efficiency and suggesting possible improvements.

We’re seeking an innovative Finance Officer to support our work and
build a strong internal resources team. If you enjoy looking for better ways of working, process improvement and
the challenge of integrating emerging technology into everyday finance, this may be the role for you. You will work closely with the Secretariat, providing cross-cover support, facilitating our teams to deliver our Impact goals, strengthen locally led action, and help shape our global positioning for children and families.
If you’re an innovative, pro-active, finance professional we’d love to hear
from you!

Location:  Remote, home based within the UK

Contract type:  Permanent

Working hours:  24.5 / 0.7 FTE (flex up to 0.8 FTE per week)

Grade:    C

Reporting to:    International Finance Manager

Line manager for:  N/A

Job Purpose:

This role sits within Family for Every Child’s (Family) Sustainability team, providing comprehensive support for all aspects of financial management.  The Finance Officer will work closely with the Secretariat, providing a central support function for the Sustainability, Impact, and Innovation teams.  This role will support the International Finance Manager (IFM) in building an internal finance function and will work with Family’s outsourced financial service provider in the UK to transition support in-house, ensuring efficient income and expenditure processing, reconciliation and reporting.

This role includes study support to become a qualified accountant (ACCA) with the potential for role development linked to successful exam progression. Family offers a study leave policy of 10 days over a rolling 12 month period (pro rata for part time staff).

Scope and Limits of Authority:

The post holder is expected to organise their own day-to-day activities according to the overall priorities and timescales set, and to exercise sound judgement in many critical decision-making areas.

• Purchase delegation of £1,000; invoice approval delegation of £2,000

• This role does not have budgetary or line management responsibility

• Processing of personal and confidential data

Key Responsibilities:

Finance administration

• Principal point of contact for staff and suppliers (purchasing, expenses and payments).

• Managing and organising the finance inbox, ensuring queries are answered in a timely manner and ensuring good supplier relations are maintained.

• Processing all invoices and expenses onto the accounting system, ensuring correct coding and allocation of costs.

• Preparation of domestic and international payment runs, ensuring international payments are compliant with local requirements and following up on any issues.

• Working closely with the Programme Officer to track the status of grants and ensure outgoing payments are received.

• Managing the prepaid cash cards and monthly sign off of spend, supporting staff with purchases and expenses, checking and updating expense claims prior to processing of payment.

• Bank reconciliations, monitoring bank activity, ensuring invoices/expenses paid by direct debit are processed and approved as required, maintaining supplier details up to date.

• Preparation of monthly journal entries for review and approval by the IFM.

• Acting as the main point of contact for staff to provide guidance on all operational financial policies and procedures.

• Leading on continuous improvement to operational finance processes, including the use of AI technology to streamline processes and improve efficiency.

Payroll

• Preparation of monthly UK payroll.  Working closely with the HR Officer to ensure all adjustments are processed.

• Preparation of monthly UK pension submissions within the required deadline.

• Processing all pension changes, including auto-enrolment and adjustments to contributions.

• Checking calculations for EOR and international payrolls.

• Preparation of monthly payroll allocation journals for review and approval by the IFM.

Financial budgeting and reporting

• Supporting and coordinating the budgeting process with the International Finance Manager and budget holders, updating the budget templates and checking the draft budget for accuracy and completeness.

• Supporting the production of monthly and quarterly financial reports and cash flows, reviewing trial balances prior to accounts consolidation, carrying out income reconciliation  review by the International Finance Manager, and completing sample checks of the financial reports.

• Supporting the preparation of the accounts for the annual audit and financial report

• Supporting the Impact team by reviewing project budgets, re-forecasts and financial reports prepared by members

Income processing and reporting

• Carrying out the income reconciliation between the Bank and Salesforce, working with the Database Officer and Analytics & Process Officer to ensure the necessary adjustments to the database are made.

• Ensuring income recognition is in line with accounting standards and preparing and uploading draft journals for recognition of income to Xero.

• Preparing and completing HMRC Gift Aid submission files, monitoring the Gift Aid debtor balance and receipts from HMRC

• Assisting the IG Finance Manager in administering and reporting on legacy income 

• Carrying out financial analysis and reports as needed for donor reporting, forecasting and financial modeling.

Cross Cover support

• HR:  Managing the monthly payroll process with the outsourced provider including provision of data, and checking reports and calculations, for UK payroll and all international payrolls

• HR: Maintaining day to day liaison with line managers and any outsourced payroll and employment providers (EOR).

• Fundraising:  Assisting the Supporter Care team with income processing, including regular payment processes

• Impact:  Assisting the Programme Officer with purchase orders and grant management as needed to cover periods of leave and heavier workloads (i.e. during events, etc…)

Self management

• Bringing a results focused, open and collaborative way of working to all you do to include agility, flexibility and an innovative approach, supporting colleagues to thrive in a remote working environment

Undertaking any other reasonable duties as required to support effective financial support across the Secretariat and wider Alliance.

The Key Responsibilities above set out the priorities for this role which will shift and develop to respond to the evolving nature of Family.

Family for Every Child is evolving and in order to support the Alliance the role of the Secretariat has to adapt and respond to the changing needs of the members.  This has an impact on each and every role within the Secretariat, therefore flexibility is key and the ability to respond to change, shift responsibilities and work collaboratively underlies the approach all staff need to take.

Person Specification:

Education, qualifications, knowledge and experience

Essential

• Proven experience of working within a finance function.

• Working knowledge of UK accounting standards, bookkeeping and finance administration

• Advanced IT literacy, with strong knowledge of Microsoft Excel

• Experience of using accounting software, ideally Xero with ezzybills and ApprovalMax

• Excellent numeracy and analytical skills with a high level of accuracy and attention to detail.

• Confident use of fundraising databases and/or customer relationship management systems

• Willingness to undertake professional qualification in accounting (ACCA).

Desirable

• Qualified AAT level 3, HNC or equivalent bookkeeping/finance experience 

• Experience of working remotely or with remote-working colleagues and of working as part of an international team across different timezones.

• Experience of working within a network organisation.

• Experience of working in a multicultural setting

• Experience of working with Google Apps

• Knowledge of Charity SORP, Power BI, Salesforce

• Payroll qualified or ability to take on payroll training.

• Willingness to explore the use of AI and other technologies to improve and enhance the finance function.

Skills and personal attributes

Role specific skills

• High standard of numeracy and analytical skills

• Strong organisational and time management skills, with the ability to prioritise a high volume of work and meet deadlines.

• Excellent reconciliation skills, with a systematic and rigorous approach

• Quick and accurate keyboard skills, and attention to detail, with the ability to maintain high standards of accuracy under pressure

• Ability to manage delays and solve problems

• Ability to maintain a high degree of confidentiality in relation to a range of information

The following skills and personal attributes are expected of all staff

• Flexible and adaptable; willing to contribute to other streams of work and across teams

• Bringing a results focused, open and collaborative way of working to all you do to include agility, flexibility and a ‘can do’ mentality, supporting colleagues to thrive in a remote working environment.

• Highly skilled communicator, in different formats, capable of working across languages and cultures with a high level of fluency in English (using translation and interpretation support as relevant)

• Flexibility to work outside typical working hours and days and across time zones

• Highly organised and self-motivated, able to manage and deliver on multiple concurrent tasks

• Competent IT proficiency across a range of packages, able to learn quickly and troubleshoot problems independently

• Ability to use initiative and work without close supervision, working both as part of a team and as an individual

• Excellent command of English (oral and written) is a must, but working knowledge of Spanish, Portuguese, Russian, Arabic or French is appreciated to broaden the range of language skills within the Secretariat 

Travel

• Limited to annual team planning day (UK)

About Sister System 

Founded in 2018, Sister System is a charitable organisation and an Open College Network (OCN) approved centre dedicated to empowering girls and young women aged 13-24 affected by the care system.

Our approach is co-designed with care-affected young women and girls to ensure that their lived experiences continue to drive meaningful change and shape our progression. Built on proven therapeutic models, our long-term mentoring, accredited qualifications, and leadership development programmes strengthen resilience, confidence, and essential life skills.

Our model seeks to break intergenerational cycles by equipping young women with the tools to thrive and lead change. Through a strong sense of community, peer networks, and trusted adult relationships, we create clear pathways into education, employment, and socio-economic stability, supporting a life free from abuse. 

Throughout her journey with Sister System, each girl participates in weekly one-to-one and group sessions focused on self-education and personal growth. These sessions explore the social and emotional transition to womanhood while building a supportive network of “sisters” who continue to empower one another during key life transitions. Our programmes are accessible to girls and young women at any stage of educational attainment, enabling all Sis-Stars to learn, grow, and thrive. 

Our strategy 

We are one year into our 2024-2027 strategy to set Sister System on a path to scale our reach and impact. We have bold ambitions to scale across London and beyond. We have been building our organisational resilience, the quality of our programmes and robust systems to collect data and measure our impact. We are looking for a new Director of Fundraising who can bring in income from multiple sources to support our sustainable growth. 

Director of Fundraising - role details 

Benefits 

• Annual Salary: £57,000 to £62,000 (3 to 5 days per week, pro rata as relevant) 

• Leave Entitlement: 25 days and 8 bank holidays (+ your birthday off + 1 additional day per year of service up to 5 days) 

• Training and Development (CPD): £1000 per year 

• Company Pension 

• Death in Service Insurance Cover 

• Well-being and Company Events 

• Health benefits package 

Responsibilities and Duties 

• Develop and implement a comprehensive multi-year fundraising strategy that encompasses diverse income streams, working collaboratively with senior leadership to coordinate efforts and maintain an up-to-date fundraising pipeline.

• Steward high-value relationships with trusts, foundations, and corporate partners while leading grant applications and proposals for six-figure funding opportunities.

• Strategically position Sister System for statutory funding by identifying government contract opportunities and ensuring the organisation remains competitive for local authority and national funding programmes.

• Oversee critical systems and processes including financial reporting, grant management cycles, board reporting, and line management duties while serving as an external ambassador for the organisation 

• Line manage a small fundraising team 

Essential Skills, knowledge, and behaviours: 

• Proven track record of developing and delivering successful fundraising strategies at a senior level. 

• Proven track record of meeting or exceeding income targets across multiple income streams. 

• Experience managing multiple income streams, including statutory income, individual, corporate, and grant fundraising 

• Strong leadership and people management skills with experience of developing high-performing teams 

• Excellent relationship-building skills with the ability to engage a wide range of stakeholders 

• Financial acumen, including budgeting, reporting, and performance analysis 

• Exceptional written and verbal communication skills, including bid writing and donor presentations 

• Strategic thinker with a proactive, innovative, and resilient approach 

Applications close 9am 17th November 2025 

Interviews will involve at least two stages; First stage interviews will be on or around 27th November; Second stage interviews will be on 10th/11th December 2025 

£28,000 - £30,450 per year

Permanent, full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

We’re looking for a Customer Research Analyst to join our Customer Insight Team in a newly created role.

As a Customer Research Analyst, you’ll help us understand our supporters, donors and stakeholders even better. Working closely with teams across the organisation, you’ll deliver research that brings our customers’ needs to life, supports informed decisions and drives meaningful engagement.

In this role, you’ll design and deliver both quantitative and qualitative research, providing clear and actionable insights that help shape strategy. Alongside the Customer Research Manager, you’ll help champion the use of insight in everything we do, identifying opportunities for market intelligence and consumer research along the way.

You’ll take part in pre- and post-campaign evaluations, design and run customer surveys, interpret data and share findings that inspire action. You’ll also collaborate with external research agencies, when needed, and help develop and promote our Insights Library so knowledge is shared and accessible to everyone.

What we want from you

We’re looking for a Customer Research Analyst who’s curious, analytical and eager to make a real impact through insight. You’ll have a keen interest in both quantitative and qualitative research, from shaping research design and methodology to turning data into meaningful stories that drive action. You’ll already have some experience working in a market or customer research environment.

You’ll bring a strong desire to grow your market research skills and the confidence to communicate findings in a clear, engaging way, whether that’s presenting to a room full of colleagues or sharing insights one to one.

You’ll enjoy building positive, collaborative relationships across teams and have a proactive, results-driven approach that keeps our audiences’ needs front and centre. Above all, you’ll be motivated by the idea of using data to drive change and make a real difference to men and their families affected by prostate cancer.

If that sounds like you, we’d love to hear from you!

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

How and where we work

We are all expected to be in the office (SE1 2QN) 4 days a month (pro-rata for part time colleagues) to work with and alongside colleagues in our immediate team and beyond to build connections and strong working relationships. We value that face-to-face time for relationships, projects and decisions.

Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.

The closing date is Sunday 16th November 2025.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for the week of Monday 1st December 2025.

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.