Service manager jobs in west ealing, greater london

Youth Forum Co-ordinator

We’re looking for a dynamic and community-focused Forum Co-ordinator to lead the development of a brand-new role within the Enfield Professional Partners Youth Forum. This is an exciting opportunity to shape how local organisations work together, foster trust,  collaborate and ensure the voices of young people are heard and their needs, met. If you’re passionate about building meaningful relationships, coordinating impactful partnerships, and driving systems change at a grassroots level, we want to hear from you.

Person Specification
Essential Skills & Experience

• Experience in community engagement, partnership working or voluntary sector co-ordination
• Excellent relationship-building skills, with the ability to connect and unite diverse stakeholders
• Understanding of the challenges of working with local authorities and how to engage effectively
• Strong advocacy and communication skills, with the ability to amplify under-represented voices
• Ability to navigate complex community dynamics, ensuring collaboration remains balanced and inclusive
• Experience in facilitating collaboration, resource sharing and collective decision-making

Desirable Skills & Experience

• Knowledge of the needs and challenges faced by under-served communities and young people
• Familiarity with funding and investment processes for community-led initiatives
• Previous experience in a co-ordinating role within the voluntary, community or public sector.

Apply here to help shape a more collaborative, inclusive, youth-centred future. Submit your CV and a short cover letter outlining why you’re the ideal candidate for this role.

Are you a creative and tech-savvy designer with a passion for education? Do you want to make a real impact in the medical field by creating world-class digital learning experiences?

The Royal College of Radiologists (RCR) is looking for a Learning Designer to join our dynamic RCR Learning team. You’ll collaborate with doctors and subject matter experts to design visually engaging, interactive e-learning resources that support radiologists and oncologists throughout their careers.

What you’ll do

• Design and develop high-quality, interactive e-learning content using tools like Articulate Storyline, Rise 360, Synthesia, and Canva.
• Create compelling visuals, infographics, animations, videos, and branded templates to bring learning to life.
• Collaborate with Learning Technologists and SMEs to storyboard, script, and deliver engaging learning experiences.
• Stay ahead of design trends and bring fresh ideas to enhance our digital learning offer.
• Support the marketing of e-learning resources by identifying standout features and usage trends.
• Help maintain and improve our Learning Management System (LMS) and ensure content is up-to-date and accessible.

What you’ll need 

• Proven experience in instructional design and digital learning development.
• Strong graphic design skills with proficiency in Adobe Creative Suite.
• A creative eye for visual storytelling and accessibility.
• Excellent communication and project management skills.
• A collaborative mindset and the ability to work with a wide range of stakeholders, including medical professionals.

If you're excited about using your design skills to support healthcare professionals and improve patient care, we’d love to hear from you.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Job description

Emmaus Greenwich is a unique charity that offers a home, work and individual support to people who have experienced homelessness and social exclusion. We don’t just give people a bed for the night; we offer a home, work opportunities and a sense of belonging.

At the heart of Emmaus Greenwich is our companions. Companion is the name given to those who live in an Emmaus community and contributes to the social enterprise, where they support themselves and one another. Living in a stable environment with the opportunity of work and individually tailored support helps our companions to regain lost self-esteem and the confidence needed to get back on their feet.

We are looking for a Deliveries and Stock Collection Driver to work on our vans delivering and collecting furniture, and support the Logistics team to maximise sales. Successful applicants will be part of an awesome Logistics team led by the Logistics Co-ordinator and will have key responsibilities within that team.

The successful candidate will be comfortable and experienced both in a customer service/retail environment and driving a 3.5t Luton van. So, you will be working in a team with volunteers and our residents, so a positive, “can do” we would love to hear from you. You will be joining a friendly and enthusiastic team who are passionate about what they do.

Some of the things that we are looking for in our Deliveries & Stock Collection Driver:

• Full Driving Licence
• GCSE in Maths and English or equivalent
• Experience working as part of a team IT skills, including Microsoft Word, basic Excel, internet, websites, and email
• Experience in delivery planning
• Recycling or second-hand retail experience
• Customer service and stock and cash experience
• Effective verbal communication and listening skills
• Ability to stay calm and cope under extreme pressure
• Ability to delegate
• Effective administration, organisation and time management
• Ability to maintain professional boundaries 

So, if you hold optimism for change, advocate for social justice and have a positive “can do” attitude, we would love to hear from you. You will be joining a friendly and enthusiastic team who are passionate about what they do.

Fundraising and Engagement Trainee 

Two Year Contract

Up to £22,000 per annum, plus cost of a CoIF or CIM qualification+ benefits (including 25 days annual leave and pension)

Leatherhead (flexible working options available)

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed.

About the role:

This Best Companies Top 100 mid-sized company and Top 20 charity is looking to appoint a highly driven and engaged individual who will be given the support and professional autonomy to start or build their career in fundraising.

You will have the opportunity to join an ambitious organisation and work alongside experienced professionals within a highly supportive team. We are a learning organisation and if successfully appointed, we will fund and support you with gaining the Institute of Fundraising Certificate, which is a fantastic opportunity. The Certificate helps fundraisers become more confident and understand how to make a genuine difference.

Reporting to the Director of Fundraising and Engagement you will support the Fundraising and Engagement team on a range of activities and projects to gain a breadth of experience of all fundraising, communication and marketing disciplines, and gain a rounded view of charitable fundraising and the role fundraising plays in charities.

This role will particularly suit an individual who is just starting out on their fundraising career or has been an intern or volunteer in a fundraising department, and/or someone who enjoys building relationships, thinking on your feet, is proactive, organised, enjoys being challenged and are motivated to try new things and contribute ideas.

What we’re looking for:

• Friendly, enthusiastic and socially-focused – you quickly connect with others and build effective working relationships. You are naturally warm with a sincere appreciation for people and how they are each uniquely motivated, enjoy working with others
• A motivating, empathetic and persuasive communicator – you will enjoy preparing and presenting high-quality presentations
• You thrive working in a busy environment on multiple priorities simultaneously – results-oriented and a fast learner, you respond quickly to pressure and a changing environment.
• Confident use of MSOffice and some experience of using a database – you have strong attention to detail, are comfortable working with data, and produce high quality accurate work.

Applications will be particularly welcome from those who have experience of building relationships, or interned/volunteered in a fundraising department.

What we offer:

We have a range of fantastic benefits that we offer our employees. Please visit our website for details

How to apply:

Please send your CV and a covering letter highlighting why your application should be considered above others to us via the link.

Interviews will take place at our Head Office in Leatherhead with the dates to be confirmed.

We will only contact those applicants who have been successful.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

An enhanced DBS disclosure will be required for this post.

As a CQC registered organisation, it is an expectation that all Rainbow Trust employees are fully vaccinated against Covid-19 (unless medically exempt).

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and a Best Companies Two-Star rated organisation. Registered Charity No: 1070532

The Work Rights Centre is looking for a motivated solicitor or barrister to contribute to our growing employment rights programme by providing expert legal advice and casework, and supporting the wider development of the charity and our strategic goals.

This is an ideal opportunity for a candidate with a strong sense of justice, who values impact, teamwork, and the autonomy of working in a diverse and agile team. We can accommodate part-time, flexible and remote work, and offer 28 days of annual leave in addition to a winter holiday break. 

The role

You’ll provide excellent employment legal advice, and support the Head of Employment in supervising our two senior legal advisers. You’ll also use your expertise to create accessible public-facing legal information, deliver training to other advisers, and collaborate with colleagues in the policy team. This is a real opportunity to support vulnerable workers' individual and group claims, while contributing to systemic change.

About you

We seek a qualified solicitor or barrister who shares our mission to end in-work poverty by helping vulnerable workers find justice, and who has: 

• Two years of practising experience in the UK, with some experience in employment law;

• Experience of working in a legal team

• Excellent analytical skills with ability to conduct legal research

• Excellent case management skills

• Excellent client management skills

• Knowledge of, and empathy with, the backgrounds and experiences of migrants and other vulnerable workers.

Please download the job description for full responsibilities and complete person specifications.

How to apply

We are actively interviewing for this role as applications come in, so please apply as soon as you can. 

Please send your CV and Cover Letter by 21st June 2025  and don’t hesitate to reach out with any queries about this opportunity.

The HR Operations Lead plays a crucial role in supporting the employee lifecycle and employee experience here at Battersea, developing and aligning HR practices with Battersea’s strategic objectives. The role ensures the efficient and customer focused functioning of the department’s daily operations, with oversight of the resourcing team and leading on policy review and development, the continuous improvement of people processes, HR compliance, and budgeting and contract management. It will also lead the development, coordination and delivery of key projects which enable the delivery of our People Strategy.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 22nd June 2025
Interview date(s): W/c 30th June 2025

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Citizens Advice Camden is looking for a committed Money Adviser – or someone ready to become one – to join our respected team, supporting people in North Camden with high-quality debt advice.

Citizens Advice Camden is a well-respected local charity with more than 85 years of experience delivering free, independent and impartial advice and casework services that meet the evolving needs of local residents. Our mission is to provide the advice people need for the problems they face and to improve the policies and practices that affect their lives.

About the role

We are recruiting a Money Adviser (or Trainee Money Adviser) to provide debt advice and casework to residents living within our funder’s area of benefit in North Camden. You will support clients via a mix of telephone, digital, and face-to-face appointments, helping them address complex debt problems and improve their financial wellbeing.

You’ll provide advice on the full range of debt issues – helping clients reduce their debts, increase their income, and gain the confidence to manage their money effectively. You’ll work towards achievable targets and high-quality standards, maintain accurate case records, contribute to local outreach work, and support clients in accessing income maximisation opportunities including benefits, grants and cost reductions.

Who we’re looking for

Experienced Money Adviser

We’re seeking an experienced adviser with:

• At least two years’ recent debt advice casework experience
• Ideally, the Certificate in Money Advice Practice (CertMAP) and
• Approval as a Debt Relief Order (DRO) intermediary
• Confidence in managing complex cases and working to quality standards
• A client-centred approach and a commitment to achieving positive, lasting outcomes

We will support your continuing professional development through supervision, training and opportunities to grow your expertise.

Trainee Opportunity

We also welcome applications from candidates who:

• Have significant experience in delivering generalist, benefits or housing advice
• Possess some knowledge of debt advice
• Are committed to developing into a fully qualified debt adviser

If this sounds like you, we can offer a trainee role with a structured training programme, ongoing support, and development opportunities.

Closing date: Monday 7 July

CVs are not accepted

Citizens Advice Camden is an equal opportunities employer. We encourage applications from all sections of the community.

Position: Evidence Programme Lead
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based in London with flexibility to work remotely 
Salary: Starting from £44,339 per annum plus excellent benefits
Salary Band and Job Family: Band 3, Profession/Technical  
You’ll start at our entry point salary of £44,339 per annum, increasing to £47,110 after 6 months service and satisfactory performance and to £49,881 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

It is a very exciting time to join the MS Society as Evidence Programme Lead. We are implementing an ambitious cross-organisational transformation programme. And we have just started a new 2025-29 strategy.

We’re looking for a person with strong social research skills who has the ability to lead our Evidence team. We’re looking for someone who can work collaboratively across the organisation to ensure we’re developing our evidence base to inform our work.

With extensive experience and knowledge of applied research, evaluation and data analysis, you’ll provide strategic leadership to design, develop and deliver a programme of evidence projects as well as managing a team of evidence officers, identifying gaps in our evidence and providing advice about how to fill them.

You’ll deliver internal projects and commission external research projects, working with colleagues in policy, press, campaigns and beyond to do so. Contributing to key internal working groups will be another key aspect of the role, as well as monitoring and responding to requests for evidence. And you’ll be committed to ensuring people with MS are involved in the design and delivery of evidence projects and to ensuring we seek views from people from a wide range of backgrounds.

Closing date for applications: 9:00 on Thursday 19 June 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Summary

The Lead Strategy and Impact Analyst plays a key role in developing practical, evidence-based policies that support effective mission and ministry approaches within the Church of England's Vision and Strategy priority areas.

In this role, you will analyse and synthesise data from evaluations of funded programmes, commissioned research, and wider social trends, building a coherent evidence base to inform both policy and practice.

As a member of the Insights and Engagement sub-team, you will work collaboratively across departments and teams to:

• Support strategic projects through analysis, reporting, and evaluation
• Engage with key stakeholders, fostering communication and knowledge sharing
• Assess the impact of grant-funded projects to ensure meaningful outcomes.

• Convert analysis into actionable insight to inform decision-making.
• Conduct high-quality research to build evidence and support policy development.
• Lead strategy development initiatives, including stakeholder engagement, communication, analysis, reporting, and evaluation.
• Perform statistical modelling and quantitative/qualitative analysis to assess the impact of the SMMI grants programme.

The post holder is required to work 1 day a week from the primary office location - Church House or The Brewhouse, Bishopthorpe Palace.

You will need to be/have:

• Experience in handling complex datasets, projects and applying different strategic modelling approaches.
• Proficient in data visualisation tools such as Power BI and Tableau.
• A strong background in statistical modelling, including regression analysis (R, Python, SPSS).
• The ability to prioritise and structure the evidence base with technical expertise.
• Critical thinking to evaluate risks, develop options, and provide recommendations.
• Experience in staff management and development.
• The ability to perform under tight deadlines and high-pressure situations.
• Proactive and resilient, demonstrating energy and commitment to meaningful change.
• Expertise in identifying and sharing key learning from grant-funded programmes and projects.
• The ability to present findings persuasively and accurately in both written and spoken formats.

• A salary of £59,248 per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

• 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
• We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario, and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave.
• Structured induction programme and access to a range of development opportunities, including apprenticeships.
• Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & stress-related helplines.
• Access to Occupational Health, and an Employee Assistance Programme 
• Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest.
• Apply for eligibility for an Eyecare voucher.
• Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

About the role

Are you passionate about records and data, GDPR and good governance? If so, we are looking for a highly organised and detail-oriented Records and Information Governance Officer, such as you, to join our Research and Information Services team.

The role is at the heart of our information governance work, supporting our commitment to information rights compliance and records management. Reporting to the Head of Research and Information Services, you’ll manage requests for information, support implementation of our Information Governance Framework, and maintain the College’s Information Asset Register and Record of Processing Activities.

Responsibilities:

Handling information rights requests

Leading on data protection impact assessments

Supporting records management across the organisation

Administering our Information Governance Management Group and leading our internal IG Leads network

Providing staff advice, guidance and training on IG policies and practices.

For the full list of key responsibilities, please check the recruitment pack.

About you

This position is well-suited to someone proactive, solutions-focused and comfortable working both independently and collaboratively. You enjoy the detail and importance of records and data governance and are confident when engaging with a wide range of colleagues across the College.

Requirements:

• A degree or equivalent experience in a relevant field
• A professional qualification in records, information management, or related area, such as information rights
• Experience handling records in line with professional standards and legal requirements, such as the NHS Code of Practice for Records Management and UK GDPR
• Demonstrable experience of managing and delivering projects to time
• Effective interpersonal and communication skills, with confidence working collaboratively with stakeholders at different levels
• Organisational skills with attention to detail
• Comfortable delivering training or presenting information with the ability to explain complex information clearly

Our culture and benefits

As a key member of the team, you will be located in our offices in London Bridge. We offer a friendly, values led working culture with an excellent benefits package that includes:

• Agile and flexible working environment and free lunch onsite
• 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January
• 10% pension contribution after probation
• Enhanced wellbeing and family support
• Interest-free bike and season ticket loans after probation
• Tailored Learning and Development and study leave
• Affinity staff networks
• Life assurance and income protection schemes
• Lifestyle discounts

For a full list of the benefits we offer, please visit our careers site.

How to apply

• Closing date: 10.00 am on Thursday 26 June 2025
• We encourage candidates to apply early and reserve the right to close the advert and appoint before the closing date.
• We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We welcome applications from all backgrounds and particularly encourage candidates from underrepresented groups, including those from black, Asian and minority ethnic backgrounds and people with disabilities. To find out more, please see our Diversity Policy and Equal Opportunities Policy.

Please note: We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa.

About us

The RCOG is a professional membership association dedicated to improving women’s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women’s health and health care across their life course. We are a global leader in this specialist area, supporting 17,500 members in the UK and internationally.

We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do.

Description

We would like someone who is passionate about supporting young people from ages 10 to 18. The person would have experience in leading detached and youth club sessions in the delivery of high-quality and exciting activities which contribute to personal and social development.

Job Purpose : To plan, deliver and evaluate youth club activities for young people and ensure that all safeguarding, regulatory and health & safety requirements are met.To actively engage young people in informal learning opportunitiesthat promote their physical, mental, social and emotional development.

Hours of work:35 hours per week , Monday to Friday 9.am to 5.pm (occasional weekend working) to include                 minimum 3 evenings per week up to 9pm

Location:East Surrey areas including Caterham, Horley, Reigate, Redhill, Merstham and Tadworth.

Salary: £26,780 - £29,974

Annual leave:Five weeks plus bank holidays (pro-rata for part time workers) Holidays increase after two years’ service to a maximum of six weeks after six years’ service.  (pro-rata for part time workers)

The holiday year runs from 1 April to 31 March each year.

Benefits:

Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.Excellent training and professional development opportunities

Free Parking: There is free parking available at all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.

Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.

Closing date:27thJune 2025

Interview date : W/C 7thJuly2025

We are looking for someone to join our Young People Learning team to support the coordination of our programmes for young people across England and Wales.

We are looking for someone with a passion for empowering young people and understanding of school’s curricula in England and Wales to coordinate.  Your role ensures that operational delivery plans are implemented in your defined area, meeting all targets and KPIs.  There is a significant external remit, and you will be expected to pro-actively manage relationships with schools and Local Authorities, to support schools as they participate in our programmes.

You will monitor the quality and impact of our programmes, ensuring this is captured and fed back to our Facilitators and Young People Development Lead to ensure continuous improvement.  You will also be working together with the rest of the Young People Learning team to coordinate activity, such as Workshops, Dragons’ Dens and Awards, to ensure a clearly mapped out timetable.  To support the Young People Administrator in scheduling activity, you will be expected to pass-on details from schools and partners in a timely manner.

You will also have opportunities to work with colleagues across the business, for example colleagues in sales and partnerships, to implement delivery plans as agreed by external partners and funders.

In addition to the ongoing remit of the job description, the post holder will work towards individual goals/outcomes as agreed with the line manager and aligned to the annual organisational business plan.

Having the right mindset, attitude and approach is as important for us as having the right experience and skills.  We appreciate that the best person might not have all the listed criteria yet so if you feel your experience, skills and attitude will help you to make a great contribution in this role and you have the right mindset, we would welcome an application from you.

Key Responsibilities:

· Coordinating delivery of our programmes for young people, achieving allocated targets in England and Wales and complying with programme systems and procedures.

· Support the effectiveness of activities for young people by appropriately preparing facilitators and following up with operational stakeholders, such as teachers, after delivery to ensure sessions meet highest standards expectations.

· Support the delivery of successful events for our young people, such as Awards and Dragons’ Dens, and responsible for implementing plans, coordination and logistical arrangements.

· Ensure effective recruitment and retention of schools and young people, driving impact and engagement in allocated areas through developing and maintaining operational level relationships and customer service.

· Responsible for gathering and collating evaluation data and case study information during programme delivery and at events to evidence impact.

· Maintain up to date records on our CRM system, HubSpot, and impact data on Microsoft Forms and SharePoint.  

· Providing accurate management information and case studies for reporting to external stakeholders.

· Gathering intelligence and local insight, needs and funding opportunities to help inform the overall UK Young People sales and strategy.

· Work collaboratively with fellow Coordinators to lead the continuous improvement and innovation of processes and procedures, enhancing efficiency while developing your capability, confidence, and skills.

For a full set of criteria and information on how to apply please download the recruitment pack from our website.

Job Title: Housing Support Worker

Location: Non residential service which is based in Brent (Close to the Civic Centre), you will provide support based in the main office and in the wider community, including homes

Salary: £27,000

Shift Pattern: 37.5 hours per week Monday to Friday on a rota which can range between 08:00 - 16:00, 09:00 - 17:00 and 10:00 - 18:00. You may be required to work outside these hours dependant on service and participant requirements. 

About the role

This is an exciting opportunity to support individuals with multiple, complex needs on their journey towards recovery, reablement, and independence, all within a compassionate, trauma-informed environment.

In this role, you'll be at the  heart of delivering high-quality, person-centered support to vulnerable adults who have been or are at risk of homelessness. They are identified as having low/medium support needs. You will create tailored support plans to provide practical interventions, to empower our participants to overcome personal challenges, develop life skills, and achieve their personal goals. You will also work closely in partnership with various organisations to support the different needs of our participants, which may include signposting. Join us on the journey to empowering people to be the best versions of themselves! Our participants include:

• Single homeless individuals between ages of 18 to 60
• Socially excluded individuals
• Ex-Offenders
• People with substance misuse
• People who suffer with their Mental Health (Low)
• People who have a Learning disability (Low/Medium)

About you

This role is ideal for someone who has a real passion towards helping others to achieve greater independence. You will thrive in a person centred environment with real compassion and a non-judgmental attitude, understanding that people face different life experiences and sometimes just need that extra support to get back on their feet. We're looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people’s lives! You will have:

• Understanding of the housing support needs that people with multiple, and complex needs face
• Experience of working with people of complex backgrounds and/or a good understanding of the sector
• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with complex needs
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme
• Be part of an organisation which believes good care and support improves lives.
• Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

 Arabic speaking Counsellor/Psychotherapist/Psychologist

Salary: £32,076 

Hours of work: 35 hours, 5 days a week

IKWRO –Women’s Rights Organisation (IKWRO) is an award-winning charity founded (as the Iranian and Kurdish Women’s Rights Organisation) in 2002. As testament to its’ success and in response to huge need, IKWRO has expanded and now provides unique and vital support for women and girls from all Middle Eastern, North African and Afghan (MENA) communities who are at risk of “honour” based violence, child marriage, forced marriage, female genital mutilation, domestic violence, sexual violence and other forms of gender violence.  

IKWRO provides direct services including advocacy and professional counselling. IKWRO opened the UK’s first specialist Middle Eastern women’s refuge. IKWRO is regularly called upon to share expertise with government, academics, and media and to train professionals from bodies such as the police, social services and schools.  

IKWRO has led the recognition of “honour” based abuse and “honour” killing as forms of violence against women and girls. Campaign successes include; the first extradition from Kurdistan-Iraq to the UK of perpetrators of “honour” killing of Banaz Mahmod, the UK’s criminalisation of forced marriage, child marriage, virginity testing and hymenoplasty, as well as the first ever national inspection of policing of “honour” based violence. 

The post-holder will help Arabic speaking women who have experienced Forced Marriage, Female Genital Mutilation and “Honour” Based Violence. Working in a confidential setting, counsellors listen attentively to their clients and offer them the time, empathy and respect they need to express their own feelings, to help them overcome their problems and to make appropriate changes to their life.

The post holder must be BACP or UKCP accredited (or equivalent e.g. HCPC) or training to achieve these accreditation.

The above post is open to women only and are exempt under the Sex Discrimination Act 7(2) (d) and (e) and the Race Relations Act 5(2) (d) 1976. No agencies please. 

Main Duties and Responsibilities

• Establishing a relationship of trust and respect with clients;
• To undertake high quality direct (assessment and therapeutic) and indirect (consultative, advisory and evaluative) specialist psychological interventions; making autonomous clinical decisions about own professional practice.
• Develops treatment and guidance methods and give guidance using a variety of therapy and counselling techniques;

· To formulate and implement plans of specialist psychological treatment or management of clients’ mental health problems based on an appropriate multi-factorial understanding of the client’s problems and current evidence-based best practice, taking into account the current NICE guidelines.

• Studies psychological factors in the treatment and prevention of mental illness or emotional and personality disorders;
• Maintains required contacts with education or other health professionals, as appropriate, and recommends possible solutions to problems presented;
• Encouraging clients to talk about issues they feel they cannot normally share with others;
• Accepting without bias the issues raised by clients;
• Helping clients towards a deeper understanding of their concerns;
• Attending supervision and training courses;
• Liaising with IKWRO’s staff, counselors and advisors;
• Working to agreed targets in relation to client contact;
• Undertaking group as well as individual therapy on occasions;
• Keeping records and writing reports.