Service manager jobs in wimbledon chase, greater london

Closing date 4 August 2025

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When you join Save the Children UK as a Store Manager in Wandsworth, you'll be at the heart of a vibrant, high-energy community – leading an exceptional team of volunteers and bringing the magic of charity retail back to the high street. This is your opportunity to channel your people skills, leadership, and creativity to help deliver lasting change for millions of children around the world – including those hardest to reach.

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. 

About the Role 

This exciting opportunity is based at one of our Mary's Living & Giving shops in Wandsworth, South London – a neighbourhood known for its vibrancy, creativity, and strong sense of community.

This bright and colourful shop is busy all week and thrives especially during weekends, thanks to its high footfall and strong local support. You'll work alongside a diverse and committed team of 40 volunteers, leading them to achieve retail excellence while driving the shop's mission forward.

As a Store Manager, you will:

• Lead and inspire a high-performing volunteer team

• Build local connections and partnerships

• Deliver commercial success and hit income targets

• Recruit and train new volunteers

• Ensure the shop is always welcoming, engaging and community-focused 

About You

You are someone who thrives in a busy, customer-facing environment and leads with positivity and purpose. You understand the value of community and the impact of retail done differently.

You'll bring:

• Experience leading and motivating a team, ideally in a retail or hospitality setting

• A steady, solution-focused mindset, even when under pressure

• The ability to create an inclusive and engaging experience for volunteers and customers

• A passion for sustainable fashion, ethical retail, and making a real difference

Ways of Working: This role will be based on-site in the Wandsworth (London) shop. We're looking for someone able to work 5 days (35 hours) per week to include some weekend working.

Our benefits package is extensive and generous, including:

• Competitive Pay – Our transparent pay policy ensures fair and equitable compensation.

• Generous Holidays – Start with 27 days off per year (pro rata for part-timers) and enjoy up to 32 days after 10 years.

• Pension & Life Assurance – Secure your future with excellent contributions.

• Employee Discounts – Save on groceries, high-street brands, home, tech, gyms, holidays, and more! Over 6,000 deals are available through our benefits platform.

• Maternity/Adoption Benefits – Get 21 weeks of full pay after just six months of employment.

• Paternity/Adoption Leave – Enjoy 10 weeks of full pay (plus statutory 2 weeks) after six months with us.

• Additional benefits: include cycle to work scheme, employee assistance programme, eye care, flu jabs, season ticket loan.

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

Resurgo’s mission is to inspire and equip organisations to bring about ambitious and sustainable social change. We use our expertise in coaching and impact management to equip and empower businesses, churches, and individuals. 

Do you have a flair for crafting compelling narratives that inspire action and unlock vital funding? Join our successful and vibrant Philanthropy team and play your part in enabling sustainable and ambitious growth.

This is an exciting opportunity to take our Trust programme to the next level. You will lead on further developing this key income stream, building relationships with existing funders and identifying and pursuing new funding opportunities.

If you are a relational person with good communication skills, are driven and looking for a role where you can really make a difference in the lives of young people, you could be the right person for this role.

The important stuff 

Salary: from £38,000 

Contract: Full-Time, Permanent (3-4 days considered)

Monday - Friday, 9.30am - 5.30pm with occasional evening work for events such as our Spear Celebrations

Location: Hammersmith, London

Closing date: Tuesday 26th August (We interview on a rolling basis and might close the application early if we find the right candidate)

Interviews: First interviews will be held in-person on Wednesday 3rd September. Final online interviews will be held on Friday 5th September

Application pack: Have a look at our application pack for more information about the role and Resurgo

Benefits

• 28 days annual leave (including Christmas Gift Days) plus bank holidays
• Excellent benefits including Health Insurance, access to Cycle to Work scheme, and enhanced parental leave, dependants leave, and sick leave policies with income protection
• Excellent personal development and training opportunities, including our iLM-accredited 5-day Coaching for Leadership programme (worth £3,000)
• Regular staff prayer meetings, conferences and retreats (one residential)

Person Specification 

• A practising Christian who is passionate about personally representing the Christian values of Resurgo and committed to Resurgo's mission to inspire and equip organisation to bring about ambitious and sustainable social change.
• Excellent relationship building and application writing skills. Experience in Trust fundraising or an equivalent field is desirable but not essential.
• Some knowledge of statutory fundraising is desirable but not essential.
• Extremely organised and efficient; calm under pressure, able to juggle competing deadlines and priorities, splitting time across multiple projects.
• Excellent people skills, able to relate well to colleagues of all seniority levels, freelancers, and external agencies.
• A desire to grow and develop; able to receive feedback on projects with humility, and confidence to give feedback and share ideas and expertise with team members.

Key Responsibilities

Relationship Management

• Provide tailored, high-quality stewardship to a range of large and medium-sized Trusts & Foundations.
• Identify and pursue new funding opportunities and build relationships with new Trusts and Foundations to further grow this income stream.
• Prioritise research to constantly develop future pipeline.
• Work with Head of Philanthropy and other senior stakeholders in engaging potential funders and managing strategic Trusts & Statutory partners.

Write applications and reports

• Develop compelling funding applications for Trusts and occasionally statutory funders, articulating Resurgo's vision and strategy to persuasively engage new donors with a focus on raising five and six-figure grants.
• Stay ahead of sector trends, media, and political context to market Resurgo's interventions in a compelling way.
• Develop general communications on the work of Resurgo to inspire and update our Trust audience.
• Produce reports and updates on the impact of our work for funders in a timely manner. 

Data Management and Monitoring

• Update our internal database (Salesforce) with all donor interactions, donations and other details ina timely and efficient manner and with strong attention to detail, and analyse data to give insights' and drive future activity.
• Manage the Trusts & Foundations and Statutory pipelines and report on income and other KPIs, and ensure Trusts & Foundations team meets monthly targets and deadlines.

Line Management

• Actively manage and develop the Trusts & Foundations Executive to help them grow personally and in their role.

Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process.

Are you a hands-on, collaborative finance professional who enjoys working with purpose and autonomy? Momentum Children’s Charity is looking for a part-time Finance Manager to join our warm, ambitious team and oversee our day-to-day finances as we continue to grow.

You’ll maintain accurate records, manage income and expenditure across multiple platforms, support our Director of Finance and Operations with budget monitoring, and help ensure our processes are robust and efficient. This role is ideal for someone with experience in charity or SME finance who wants to balance meaningful work with flexible working.

We offer:

• £38,000–42,000 FTE depending on experience (pro rata for 25 hrs per week)
• Flexible hours and hybrid working
• A values-led, inclusive team culture
• A chance to make a genuine impact in a small, growing charity

• Role overview

• Financial Management and Bookkeeping

• Maintain accurate financial records using QuickBooks Online.
• Ensure timely and accurate processing of all income and expenditure, including reconciliations of bank accounts, credit cards, petty cash, and restricted funds.
• Process sales invoices, accounts receivable, and income from multiple platforms (Stripe, GoCardless, PayPal, Fundraise Up, etc.).
• Manage accounts payable including invoice approval workflows, payment runs, and supplier records.

• Reporting and Analysis

• Produce and circulate weekly budget holder reports, resolving any variances or queries.
• Support the Director of Finance and Operations with quarterly management accounts, budget monitoring, and preparation for year-end processes and audits.
• Assist with reconciliation of the balance sheet and profit and loss accounts, including prepayments, accruals, and deferred income.

• Gift Aid and Compliance

• Submit Gift Aid claims to HMRC and ensure accurate record-keeping in line with charity policy.
• Maintain and update restricted income records and allocation files, ensuring compliance with donor restrictions.
• Ensure compliance with financial policies, procedures, and relevant legislation.

• Team Collaboration and Stakeholder Engagement

• Act as the main finance contact across departments, supporting budget holders with financial queries.
• Provide finance induction and support to new starters.
• Support the Fundraising and Family Support teams on event finance (cash handling, floats, expense processing, reconciliation).
• Confidently communicate with internal and external stakeholders including budget holders, suppliers, and auditors.

• Systems, Processes and Improvements

• Champion effective financial controls, help embed a culture of strong financial management, and continuously improve finance systems and processes.
• Ensure secure and well-organised storage of financial records, in line with retention policies.
• Support and supervise the Finance Assistant, including line management, development, and training as needed.

• Other

• Provide ad hoc financial support to the Director of Finance and Operations.
• Be adaptable and open to change in line with the charity’s strategic growth and development plans.

Hillside is looking for a part time Caseworker to join the Mental Health Recovery Team which supports Islington residents with:

• Person-centred, coproduced and trauma informed recovery-focused interventions.
• Promotes independence and self-management for members
• Delivers a wraparound service in partnership with local authority, statutory agencies and community partners.
• Ensures members ‘involvement in active volunteering and coproduced activities, service planning and reviews

Main responsibilities:

• Motivate, lead and encourage member participation at all levels of responsibility, working alongside members to complete tasks.

• To work as a member of Hillside Team to deliver outcomes for the Recovery Programme
• To keep systems and database up to date with members ‘information
• To provide information and support at a time of crisis to service users.
• To manage a caseload of complex adult client cases, providing client centred, practical and emotional support.
• To conduct risk assessments and deal with safeguarding concerns promptly and in line with Safeguarding protocols and procedures.
• To offer information and support to members regarding their mental health, and signposting to appropriate organisation for issues concerning housing, benefits and any legal matters

Skills, Knowledge and Abilities

• At least one year of experience in direct one-to-one support work with adults with mental health diagnosis or other vulnerable people including providing emotional and practical support 
• An experienced caseworker who can provide tailored support for a diverse range of people and has excellent assessment, motivational and empowerment skills
• Experience of working cooperatively and effectively in a team
• PC literate (Word, Excel, PowerPoint, Outlook)
• High level of cultural competency and awarenss of cultural differences and the ability to work in diverse settings and with people with diverse needs.
• Knowledge and skills to operate within a trauma-informed approach.
• Ability to provide non-judgemental, non-directive, person-centred and confidential support to members in crisis
• A clear understanding of safeguarding policies and procedures
• Ability to break down objectives/tasks to manageable components and maximise the potential for member participation
• Understanding of and commitment to the principles of social inclusion
• Understand and be able to implement the Equality Act and GDPR
• Deal with difficult and/or challenging situations as they arise to ensure members’ safety.

Desirable

• Knowledge/experience of employment and benefit issues facing people

with mental health problems

Other tasks

1. Act as designated key worker with responsibility for goal planning to a group of members

2. Participating with colleagues organise social programme activities for members

3. Monitor project progress against agreed outcomes and provide necessary reports to the Senior Management

4. Motivate, lead and encourage member participation and enable members to maximise potential for involvement in the Workday Programme

5. To work occasional out of hours work, on a rota basis if needed, in accordance with the needs of the programme. 

We are a disability aware employer and actively encourage applications from people with lived experience of mental health conditions. Hillside Clubhouse is committed to building a diverse and inclusive team and strongly encourage applications from those who experience discrimination and / or prejudice based on their race, ethnicity or immigration status, women, new parents, people with disabilities and LGBTQI+ people.

If you have any access needs or require any reasonable adjustments in order to apply for the role please let us know.

Job Title:  Programme Coordinator

Contract:         0.6 FTE (3 days a week, 22.5 hours). Fixed term contract terminating August 2027

Reporting To:  Programme Manager

Department:  Income and Partnerships Team

Location:  Homeworking (with occasional travel for team days or programme  events)

Salary:  £23,861 pro rata 

Start date:      September/October (ASAP)

This role is central to the smooth running of our new regional programme. As Programme Coordinator, you’ll work closely with the Programme Manager to support delivery, coordination, communication/engagement and administration.

You’ll be involved in everything from troubleshooting and responding to enquiries from schools, to preparing materials for stakeholders, updating delivery and engagement records on our CRM database, and helping gather data on programme impact. You’ll also support the development of case studies and feedback that help us communicate the difference the programme is making.

This is a varied and rewarding role that would suit someone who is:

• Proactive and detail-focused

• A natural organiser and problem solver, with good people skills

• Excited by the opportunity to support a high-impact programme from the inside out

What you’ll be doing:

Programme coordination & admin support

• Provide day-to-day administrative support for the programme, as directed by the Programme Manager

• Maintain accurate and up-to-date records of programme activities, delivery and engagement

• Ensure programme data is entered and managed effectively using our CRM (Salesforce)

• Support the coordination of services, training and communications with schools

• Assist with monitoring and evaluation by gathering and organising feedback, data and impact stories

• Help build inspiring case studies that reflect the programme’s progress and success
   

Customer service & stakeholder engagement

• Be the first point of contact for schools and partners, answering queries by phone, email and helpdesk

• Ensure a high standard of customer service across all channels, following up promptly where needed

• Develop and maintain positive relationships with schools, local authorities and colleagues

• Help prepare programme materials for internal use and for external stakeholders
   

Team support & collaboration

• Contribute to internal meetings and planning processes as required

• Support projects and tasks as delegated by the Programme Manager and Head of Department

• Work flexibly and collaboratively with colleagues across the charity

Download our recruitment pack to view the full job description and person specification. 

Championing Representation and Equity

We are committed to building a diverse and inclusive team and are proud to be an equal opportunities employer. We particularly welcome applications from individuals who are under-represented in our sector, including people from Black, Asian and minoritised ethnic groups, disabled people, LGBTQ+ people, and those from lower socio-economic backgrounds.

If you're excited about this role but don’t meet every requirement in the person specification, we would still encourage you to apply. Your lived experience and perspective are valuable, and we’re committed to supporting all team members to grow and succeed.

Our offer to you:

• Remote-first working culture (with in-person team days and occasional programme events)

• 25 days annual leave + bank holidays + office closure between Christmas and New Year

• 5% employer pension contribution

• Optional Medicash health plan

• Annual £300 learning and development budget

• A values-driven culture and the chance to create lasting change for children and young people

How to apply:

Applicants are asked to provide a current CV and 2-page covering letter outlining evidence demonstrating your professional alignment with the person specification and job description, clearly identifying the skills and experiences applicable to the role.

Please see recruitment pack for details of where to send your application.

Application deadline: 11.30pm, Sunday 17th August

Recruitment process

Shortlisted applicants will be asked to complete a task in advance of a single stage virtual interview, w/c 2nd September.

Please let us know if you require any reasonable adjustments.

Who you are

• You are someone who shares and can mobilise the charity's values of Independence, Empowerment, Partnership, Professionalism, Staff Recognition, and Sustainability. If you have knowledge, application, and commitment to these values, we want to hear from you.
•  
• You are someone with experience of or a commitment to developing a person-centred approach in working with people with complex needs and challenges.

• . Your values and working practice will align with those of the charity to maximise the independence of those you are working with; to enable their ability to make decisions about the types of service they receive of and to ensure that your approach is both professional and sustainable.

Who we are

At Balance we are committed to empowering those we support to build independence, fulfilled and self-confident lives.  We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services. 

Main Responsibilities of the Job
.

• To demonstrate Balance values of partnership, independence, professionalism, empowerment, staff recognition, and sustainability in your conduct and approach to your work
• Through partnership, support and develop people's skills, confidence and interests as part of a multi-disciplinary day service offer.
• To support your colleagues, service managers, and other key professionals to put those using our service at the centre of your daily work.
• To maintain and update client and related operational records with an accurate and professional commitment.
• To ensure compliance with and the delivery of the charity's policies and procedures, particularly those related to safeguarding, inclusion, and disability discrimination.
• To support clients with their daily activities and to promote their independence
• To be able to communicate effectively with families, colleagues and clients.

Working Expectations

• The working day is  9 am - 4 pm Monday to Friday - 
• Attendance at training.
• Use of information technology to support your work.

Benefits of Working for us

The charity ensures the following benefits for all its operational staff:

• A baseline commitment to pay the London living wage for all its front line staff.
• A commitment to training and professional development to support internal progression as part of our performance support.
• Inclusion in and contribution to the charity's pension scheme.
• Generous annual leave allowance of 25 days a year plus an additional day off for your birthday.
• Access to a range of discount schemes.
• Access to the charity's employee assistance programme.
• Access to travel card, loan, and bike to work scheme.

 
Please note we do not accept applications from Overseas

Benefits

A baseline commitment to pay the London living wage for all its front-line staff.
A commitment to training and professional development to support internal progression as part of our performance support.
Inclusion in and contribution to the charity's pension scheme.
Generous annual leave allowance of 25 days a year, plus an additional day off for your birthday.
Access to a range of discount schemes.
Access to the charity's employee assistance programme.
Access to travel card, loan, and bike to work scheme

Battersea has entered an exciting phase of innovation and transformation as we embark on the first year of our new five-year strategy. With increased investment in income generation starting in 2025, we are expanding our team to drive the growth necessary to achieve our organisational goals.

Trust fundraising at Battersea has grown significantly over the past few years, from £1m in 2022 to £2.75m in 2025. Working closely with the Trusts Officer and Trusts Lead, you will secure vital funding from Trusts and Foundations to support the welfare of dogs and cats across the UK and internationally.

As the Trusts Manager, you will manage your own portfolio of five-figure Trust donors and take ownership of relationships to secure funding from both existing and new supporters. You will also support the Trusts Officer to deliver bi-annual Small Trusts Mailings and the Trusts Lead to deliver significant partnerships.

You will be proactive and motivated, with a passion for animal welfare and an aptitude for building relationships. You are a strong communicator with excellent writing skills which will enable you - with support from the team - to craft compelling funding proposals that resonate with donors.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 21st August 2025
Interview date(s): First round: w/c 25th August 2025; Second round: w/c 1st September 2025

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Are you a dynamic and proactive fundraiser looking for a high-impact role in a world-class organisation? The Royal Marsden Cancer Charity is seeking an experienced Senior Philanthropy Manager to step into a fixed-term maternity cover contract and hit the ground running.

About the Role: In this pivotal position, you’ll manage an established portfolio of major donors and spearhead new relationships to secure six- and seven-figure gifts. As we prepare to launch our most ambitious fundraising appeal yet: a £200 million development in Chelsea. You’ll work closely with senior leaders, Appeal Board members, and influential volunteers to maximise high-value giving.

Why Join Us? The Royal Marsden Cancer Charity supports one of the world’s leading cancer centres, funding ground-breaking research, cutting-edge equipment, and extraordinary patient care. We’ve exceeded our fundraising goals in recent years and aim to raise at least £215 million over the next five years. This role offers the chance to shape the future of cancer care, and develop your career in a high-performing, values-driven team.

Ideal Candidate: You’re an energetic self-starter with a passion for relationship-building and a track record in major gifts. You thrive on challenge, believe in donor-centric strategies, and are ready to make your mark.

IT Manager
Department: Finance and Services
Responsible to: Director of Finance and Services
Location: South Kensington, London
Terms: Permanent, Full-time
Salary: £45,000 - £55,000

The Society

The Royal Geographical Society (with the Institute of British Geographers) is the learned society and professional body for geography and geographers. It is also a charity and a membership organisation. The Society was founded in 1830 and has been one of the most active of the learned societies ever since. It was pivotal in establishing geography as a teaching and research discipline in British universities and continues to play a key role in geographical and environmental education.

The Society is a leading world centre for geographical learning – supporting education, teaching, research, professional practice and scientific expeditions, as well as promoting public understanding and enjoyment of geography and providing advice to policymakers.

The Position

The IT Manager will work with our outsourced helpdesk provider to deliver maximum availability of the network, data and systems, to ensure we are secure and compliant and to provide support and training to our staff. The IT infrastructure includes an extensive wired and Wi-Fi network throughout the building with approaching 100 Wi-Fi access points. This network is critical for the smooth running of the Society’s day to day activities and the successful operation of events on the premises, which account for turnover in excess of £1m p.a.

The IT Manager will also be the internal technical/project lead on the ongoing development of the Society’s CRM system, Centrepoint’s oomi product.

Salary and Benefits:

This is a permanent, full-time post subject to successful completion of a probationary period of three months. The salary range for this post is £45,000-£55,000 per annum depending on experience and qualifications. The post is based in Kensington, London.

There are a range of benefits at the Society which include the following:

• 35-hour working week with core working hours between 10.00am-4.00pm.
• Flexible working arrangements are available with a mix of office based and home working.
• 25 days annual leave per annum plus public bank holidays.
• Society closure between Christmas and New Year, in addition to the basic annual leave
• allowance.
• Pension scheme - 3% employee, 7.5% employer.
• Group Life Assurance at four-times basic annual salary.
• Corporate eye care vouchers.
• Cycle to work scheme.
• Free 24-hour Employee Assistance helpline with available counselling support

The Society aims to be an equal opportunities employer. Applicants must have the right to work in the UK. The Society is unable to offer work visa sponsorships.

Applications must be received by 9.00am, Wednesday 27 August.
First stage Interviews are planned to take place in the week commencing 1 September.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

The Society aims to be an equal opportunities employer.

Applicants must have the right to work in the UK. The Society is unable to offer work visa sponsorships.

We thank, in advance, all candidates for applying and regret we are unable to write separately to those who are not selected for interview.

No agencies please.

Role purpose

Compass is a service designed to support adults (18 years and over) in H&F and Hounslow. The service provides support with welfare benefits, debt, housing and well-being/peer support groups/workshops.

The role of the Information and Advice Worker will be to provide advice, guidance and customer representation to H&F and Hounslow residents living with mental health problems. Advice issues may include, housing, benefits, council tax, debt, signposting etc.

The successful candidate will deliver support to enquirers and manage a caseload of individuals as agreed with the service manager. In addition to advice casework, the Advice Worker will also be expected to assist onboarding referrals to the service when needed.

The successful candidate will be required to work alongside the Advice Team Leader and volunteers supporting on the project.  

The Advice Worker will be required to work within the Advice Quality Standard framework (AQS), adhere to Mind’s policies and procedures.

Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed prior to undertaking unsupervised client work.  

Place of work

The Advice Worker will be required to work both from home and the H&F and Hounslow office when necessary, alongside work in the community.

Key Responsibilities

• Deliver support to enquirers and manage a caseload of individuals as agreed with the service manager.
• Deliver monthly wellbeing peer support groups/workshops.
• Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on their behalf
• Provide housing advice
• Provide general money and debt management advice
• Provide information on employment opportunities and training support for clients.
• Signpost to other relevant services in the boroughs, or further afield.
• Attend training, forums and meetings to ensure knowledge remains relevant and up to date
• Keep up to date about current best practice and legislation within mental health, as well as within the field of Information & Advice more generally.
• Provide updates and feedback to the broader Advice team
• Use our database Views to record details of all client referrals and contacts to ensure client information is kept up to date.
• Use the correct templates, conduct outcomes and satisfaction assessments with clients on closure.
• Record the results of outcome assessments and satisfaction surveys on the Views database.
• Work in line with triage procedures and use the referral process when referring cases to external organisations.
• Meet regularly with the service manager to feed back about the progress of the project and ensure it is relevant to local strategy and national Government priorities
• Follow Hammersmith, Fulham, Ealing, and Hounslow Mind’s organisational policies and guidelines

·       ...Undertake additional duties that may reasonably be required to fulfil the objectives of the post

Training

Training will be provided and, as part of the Hammersmith, Fulham, Ealing, and Hounslow Mind induction the following training will be compulsory:

•  Safeguarding of vulnerable adults
•  Mental Health Awareness
•  Equality and Diversity
•  Health and safety

Person Specification

Knowledge and Experience

• Substantial experience of delivering advice in a similar position, preferably to individuals with mental health needs
• Knowledge and understanding of mental health problems, and mental health services
• Experience of delivering advice, information and customer representation
• Experience of managing complex cases
• Experience of working with multiple agencies
• Experience of delivering desired outcomes in a timely manner
• Up to date knowledge and experience of safeguarding adults
• Understanding of the importance of monitoring and evaluation, and the ability to keep records
  
  

Skills and Abilities

• Relevant and up to date knowledge of welfare benefits, housing and social care.
• Facilitate and deliver peer support groups for longer term improved wellbeing.
• Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing
• Excellent listening skills
• Computer literate, with the ability to use MS Office, email systems and databases (inputting information and extracting reports).
• Ability to liaise with a range of people – customers with support needs, carers, and a range of different professionals
• Ability to remain calm in challenging situations and reinforce boundaries
• Ability to support people to manage difficult feelings, and communicate their needs effectively
• Knowledge of best practice for lone working, data protection and safeguarding adults
• Willingness to undertake training related to housing and welfare benefit
• A team player
• Ability to work on your own initiative
• Ability to develop and maintain positive working relationships with service users
• Strong organisation and administrative skills
• The drive to motivate self and others to achieve positive outcomes
• Flexibility in overall approach to work
• Ability to recognise and work within the boundaries of the role, including confidentiality, and the working protocols between agencies
• Strong sense of self, and ability to set and maintain boundaries
• Commitment to promoting the needs of BME communities, and a commitment to the principles of equal opportunities and anti-discriminatory practice
• Ability to plan and prioritise your own workload. 

Desirable

Lived experience of mental health problems, and of using mental health services

BVSC are members of a local consortium where eight voluntary sector organisations have come together to support local people with care and support needs in new and sustainable ways.  The consortium will work as “Trusted Partners” to enable people to find the right support services that meet their needs and fulfil their personal goals – supporting them to maintain their independence for as long as possible and helping them to plan ahead. 
 

The consortium service requires a role to act as a single point of access where consortium partners, residents, referrers, and adult social care can contact for information and access to the service. The service is operational from 9am-5pm Monday to Friday and the single point of access will provide the intermediary between LA/Consortia for day today queries and will monitor referrals into the consortium.

 

We are seeking a Clinical Administrator to join us at Respond. If you are an experienced administrator looking for a rewarding new role and you can be part of the exciting development of new clinical structures of a specialist psychotherapy service. Respond has an exciting opportunity for you.    

The Clinical Service Administrator is an integral part of the development of administrative and operational functions of the psychotherapy service alongside the Psychotherapy Services Manager. The role acts as the first point of contact for clients, families, external stakeholder and members of staff.  It may also involve some administrative support for the wider team. Excellent administration abilities, proactive and solution-focused approach to working, strong IT skills, discretion and a warm, professional manner are essential.   

Respond is entering its thirty first year as a charity and has grown from a small London based charity to a medium sized national charity in recent years.  Our mission is to reduce the impact of trauma in the lives of people with learning disabilities and autistic people, by developing trusting relationships, through psychotherapeutically informed services.  

Further information about Respond   

 An important part of our work at Respond is working in a trauma-informed way. What this means for us is that we hold in mind the impact of trauma at all levels of the organisation, and all staff take part in reflective practice or team dynamics.     

We provide a range of trauma-informed services for children, young people, adults and professionals. These include psychotherapy, advocacy, campaigning, training and other support services. The work we do is generally long term in recognition of research that clients with autism and learning disabilities who have experienced abuse and trauma take longer to process their trauma and to recover. 

We are keen to encourage applications from a diverse range of candidates including people with lived experience, who are both interested in working in partnership to provide support, as well as supporting people with learning disabilities and autistic people who have experienced trauma. 

We are committed to the furthering of human rights, equality, and positive social change through our therapeutic and advocacy work and are committed to anti-racism and other forms of anti-discriminatory practice. We recognise that we need to continually keep this as a focus in our work and as an integral part of our organisational strategy.    

We celebrate diversity as an employer and as a provider of services to people who often experience multiple discriminations because of (but not limited to) being autistic or having a learning disability and experiences of trauma.   

We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement in the person specification, we encourage you to apply anyway and demonstrate how your experience is transferrable for this role.  You may be just the right candidate for this or other roles within the organisation. 

Respond Benefits package (all per financial year)

We offer a generous and comprehensive package of flexible benefits to all of our staff.

• Hybrid working model, which means that if you’re full time you make a commitment to be working in the office at least two days a week, with the remainder working from home.  Part time hours are altered accordingly.   

• Generous paid leave benefits including 28.5 days holiday (plus Bank Holidays), with some to be taken between Christmas and New year.

• Up to 4 weeks paid sickness leave at full pay and a further 4 weeks at half pay,

• Discretionary study leave to support training relevant to your role. 

• Paid leave to employees who may need to take one day off a year when a religious festival falls on a workday.

• Up to 5 days paid time off for dependents per financial year.

• Opportunity to apply for up to 2 days (14 hours) paid leave per year to participate in volunteering activities relevant to the role.      

• Access to a workplace pension scheme, administered by NEST, with a minimum 5% employee contribution and 3% employer contribution from commencement of employment. 

• Access to our Employee Assistance Programme (EAP) which includes 24/7 telephone service and counselling.  

Note all of the above days per annum stated are pro rata’d for part time employees.  

If you’d like to find out more about this role, please read through the job description and our person specification. When you apply, please send a CV and address the points in the person specification in an accompanying supporting statement.   Your statement should be no more than 2 sides of A4.   

Deadline for applications – Rolling recruitment 

Interviews  - TBC 

Start date – TBC 

HOMECARE REGISTERED MANAGER

RECRUITMENT PACK

Hopscotch Homecare takes pride in working to support the vulnerable of south Camden and beyond, with exceptional care in the home. We take the safety of our service seriously, both for our clients and our care workers. Those who draw on our care are centred in our service.

This Registered Manager role will give you the chance to be an integral part of our Homecare Service and be part of the full management team of our charity, Hopscotch Women’s Centre.

Our Homecare service has a dynamic team of Coordinators and Field Care Supervisors who will look to you to be proactive and fully engaged in managing the team, strengthening our organisational provision and making sure the team can be free to focus on their incredible work with the vulnerable of London.

Salary: £34,000 - £38,000

Hours of Work: 35 hours per week

Location: Fully office based, NW1 2PY

Reporting to: Head of Homecare

WHY HOPSCOTCH HOMECARE?

o An opportunity to live out your values

o Working in a trauma informed environment

o A chance to challenge and increase the standards in Adult Social Care

o Working with a diverse and vibrant team

o Team positivity, creativity and problem solving

o A place where all voices are heard

o Daily opportunities to make a meaningful impact on those in need

o Signatories of the Employers Domestic Abuse Covenant – creating a safe working environment for all staff

o Generous annual leave provision, including flexible working around the winter holidays

o Occupational sick leave

o Regular internal and clinical supervision with amazing therapists

o Continuous training

SCOPE OF THE ROLE

o To provide a high-quality homecare service that support the rights of our clients to live the lives they choose in a person-centred way

o Efficiently manage the day to day running of the Homecare charity including:

· Allocate resources and monitor performance to deliver high quality homecare to clients within budget

· Manage all aspects of the staff team and provide sound leadership to ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely and happily

RESPONSIBILITIES

o Manage the safety and quality of the service in line with legislative requirements and charity’s policy and procedures

o Undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to day-to-day management and delivery of care

o Understand and monitor health and safety in the workplace and in the field. Act as lead for infection prevention and control

o Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the service. 

o Implement quality management and improvement systems. Effectively manage complaints and incidents. Carry out investigations relating to the quality of the service and use findings to make improvements

o Be prepared to work flexibly to ensure the safe delivery of the service

o Provide a good service to clients:

o Promote the rights of each client and keep their wishes at the centre of their care and support

o Make sure that prior to each service commencing, full initial assessments with the client and/or their chosen representatives, has been completed. This includes what the client needs and would like to achieve from their care and support

o Make sure the team have written an individually tailored care and support plan and have agreement that respects the customer’s wishes and promotes their dignity and privacy

o Agree appropriate risk control measures to reduce identified risks

o Provide the customer, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns

o Apply excellent communication skills with clients, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services

o Keep all information about customers and their families secure and confidential

Lead & Manage Staff:

o Manage the effective recruitment, induction and training of the coordinator (s), supervisor (s), care workers and other support staff, ensuring there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times

o Identify ongoing training needs and ensure staff are up to date with current best practice

o Implement company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters

o Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles

o Carry out appraisals and monitoring of staff performance

o Ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when care workers are sick or absent.

Promote Hopscotch Homecare Service:

o Attend external meetings and represent the service in a positive manner

o Participate in the growth and development of the service

o This list is not exhaustive and from time to time you may be required to undertake additional duties

o Attend all training provided in line with regulatory requirements

PERSON SPECIFICATION

Personal Attributes - Essential

o Caring and compassionate towards people in need of care and support and care workers

o Respect for people suffering from a range of medical conditions with different backgrounds and beliefs to your own. Strong commitment to non-discriminatory care practice

o Commitment to always respecting the rights of client and to promoting their privacy, dignity and independence throughout their lives

o Exceptional team player

o Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions

o Professional, excellent timekeeper and reliable

Knowledge and understanding - Essential

o Excellent experience in the provision of homecare services, in line with best practice

o Excellent understanding of the principles of high-quality person-centred care and support and non-discriminatory care practice

o Good understanding of the regulatory responsibilities of a Registered Manager and the law and CQC regulations relating to domiciliary care services.

o Must have S/NVQ L5 or equivalent, or be willing to work towards a relevant management qualification

o Understanding of systems to maintain confidentiality in relation to customers, staff and the business

o Knowledge of health and safety matters in relation to homecare services and risk management

o Knowledge of how to recognise abuse and safeguarding procedures

Experience and skills

oMinimum of two years’ experience of managing a team

- Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals

o Ability to support customers with all aspects of their daily living in a manner that respects their dignity, is non- judgmental and promotes their independence, choices and privacy

o Experience of care services, risk assessment and person-centred care and support

o Ability to plan and organise workloads effectively

o Good administrative skills and computer literacy

o Experience of managing and developing an effective staff team including recruitment, training, supporting and supervising staff

o Ability to maintain clear written and electronic records and to follow statutory reporting procedures

o Experience of financial management desirable

o Ability to implement policies, procedures and instructions

Additional requirements

o Willingness to work flexibly and to keep knowledge and skills up to date

o To work closely with the Head of Homecare, attending very regular reflective supervision sessions and annual appraisals

o Attain an enhanced Disclosure from the Disclosure and Barring Service formally known as the Criminal Records Bureau (CRB) Disclosure

o Right to work in the UK

We would love to hear from you! 

Good luck!

Location (UK): Remote
Hours: Full-time 35 hours per week
Benefits: Read more about the excellent benefits we offer on our profile page
Contract type: Permanent
Travel: Occasional travel required for meetings and events

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

Our Digital Community provides vital peer support to thousands of people across the UK. We are looking for a driven individual to join us at this exciting time as we launch our new Community platform. You will be passionate about putting the voice of the community first and are comfortable with collaboration and supporting volunteers so that, together, we can grow and nurture more thriving communities.

About the role

Line managed by the Support Services Manager, the Digital Community Officer will deliver key strategic activities that will improve engagement and create sustainable, moderated communities. This will be achieved through engaging with and supporting a diverse team of volunteer moderators and providing ongoing training to ensure the community remains a welcoming, safe space. This role is matrix managed by the Innovation Manager for Strategic Programmes who will support with, and build capacity for, the technical, data and integration aspects of the community platform.

About you

If your knowledge, skills and experience include the following then we’d love to hear from you:

• Supporting a diverse range of volunteers (or relevant experience). 
• Experience of delivering peer-to-peer services or moderating an online forum. 
• Confidence in developing a deep understanding of a digital platform and effectively managing administrative responsibilities within it. 
• Experience working with service users or patients either directly or through digital/non-face-to-face services. 
• A good knowledge of data protection and safeguarding (for Adults, Children or both) backed with experience of applying these within a previous role.

We do not wish to receive contact from agencies or media sales. 

Please note that we do not use Artificial Intelligence (AI) during our recruitment and selection processes, and we would respectfully ask that you also refrain from using AI during the selection process. Whilst we do recognise that AI may be a beneficial tool for some when aiding research and preparation for an application or interview, we want to maintain a fair, inclusive and positive recruitment experience at Versus Arthritis where candidates can feel supported to demonstrate their experience, knowledge, and skills without the use of AI generated answers. 

Interview

Interviews to be held the week commencing 18 August 2025, via Microsoft teams.

As a Disability Confident Employer, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.