Service manager jobs in Winchester, hampshire
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for Senior Operations Contracts Lead - Criminal Justice Services (Caversham and Portsmouth)
Salary: £38,000 - £48,000
Location: Based across multiple locations with the flexibility to work from home up to two days each week. The key locations for this role are Caversham and Portsmouth. The expectation is that a minimum of three days per week are spent in face-to-face, in-person contact (e.g. in Women’s Centres, Estates or external visits), and one of these days being a monthly visit to Head Office (the purpose being for interaction with colleagues and Central functions). Visits also required to HMP Peterborough and HMP Bronzefield.
Hours: 35 hours per week
Contract: Permanent
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
As an experienced senior manager with a proven track record of leadership in providing services to women in contact with the criminal justice system and working with partners and funders, you will manage criminal justice projects, work to develop and expand our services and partnerships and manage criminal justice managers and other staff as required.
You will work with the management team to ensure, manage and oversee that the services work within the budget, are complaint with financial regulations, policies and procedures, and meet funding and Advance requirements.
About You:
To be successful as the Senior Operations Contracts Lead you will need the below experience and skills:
A thorough understanding of and knowledge of the issues relating to women in the criminal justice system
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A sound knowledge of safeguarding adult and children principles, child abuse, child protection issues and safeguarding
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A good knowledge and understanding of organisational systems and frameworks, line management and project management
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Significant experience, likely to have been gained over several years, of strategic planning and operational management at a service manager level, and developing and delivering services at senior service management level
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Significant experience of working with women and/or service users with a complex range of needs, particularly within the criminal justice system, in custody and/or community.
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Experience of developing relationships with funders/commissioners and achieving required outcomes
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Experience of implementing quality assurance frameworks, monitoring, evaluating and measuring impact
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Strong influencing skills, enthusiasm, self-confidence, excellent verbal and written communication and presentation skills , and a can do proactive solution focussed approach
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Strong negotiating skills and the ability to build strong and effective relationships and partnerships, dealing with ambiguity and resolving conflict effectively, achieving the right outcomes for the organisation, collaborating and networking
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Able to think, act and plan strategically to develop practical and creative solutions to the management of existing and new services and complex problems that may arise while maintaining high levels of diplomacy and professionalism
How to apply:
Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.
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Closing Date for Applications: Wednesday 4th February 2026
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Interviews are taking place on a rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate.
What we can offer you - Employee Benefits:
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A 35-hour working week
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An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
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Additional days off to celebrate International Women’s Day, and for religious observance and moving home
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Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
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Pension scheme
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Enhanced maternity/adoption provision
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Access to our Employee Assistance Programme
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Employee eye-care scheme
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Clinical supervision for front line staff and first line management roles
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Refer a Friend Scheme - £250 for each referral who passes probation
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Organisation wide away days
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One-week paid carers’ s leave
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Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
Registered Charity
51 - 100
Our vision is a world in which women and children lead safe, equal, violence-free lives so that they can flourish and actively contribute to society.
The client requests no contact from agencies or media sales.
Thank you!
Contract: 8-month fixed term maternity cover, full time - 37.5 hours per week
Salary:£25,787 - £27,886 per annum
Location: Southampton, SO30 2HL
Closing date: Sunday 18th January 2026
Interview date: Tuesday 27th January 2026
We’re looking for a passionate and driven Assistant Manager – Client Services to join our team at the Southampton rehoming centre and help lead our work supporting people and pets. If you have a talent for delivering outstanding customer service, strong people management skills, and a genuine love for animal welfare, this is your opportunity to make a meaningful impact. This is a fixed term role until 30th September 2026.
More about the role
Our Southampton rehoming centre plays a vital role in supporting animals and their people, with on-site kennels and a cattery providing direct care and rehoming services. As part of a compassionate and dedicated team, you’ll help oversee day-to-day operations, support our clients, and ensure we’re making a positive difference in the lives of pets and their owners every day.
As Assistant Manager – Client Services, you’ll be at the forefront of this work. You’ll:
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Lead and line manage the client services team to deliver exceptional care from first enquiry through to adoption or other support
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Work closely with the team to assess and admit pets, match them with the right adopters, and guide clients through every step of their journey
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Use data and insights to shape services and continuously improve client experience
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Collaborate with the local leadership team to meet targets and drive pet welfare outcomes
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Be hands-on with day-to-day operations including managing enquiries, prioritising admissions and promoting pets in our care
This is an 8-month maternity cover position until 30th September, working full time at 37.5 hours per week on a rota that includes 1 in 3 weekends and bank holidays. The working day is from 8.30am to 5.00pm.
At our Southampton rehoming centre, we provide onsite accommodation for pets in our care 24/7. Overnight shifts are usually undertaken by team members who live on site. Occasionally you will be expected to carry out night checks when the resident team members are either not working or away for a period of time.
About you
You understand what it takes to match pets with new homes and are passionate about delivering an outstanding client experience. With a sharp eye for detail and a drive for improvement, you know how to assess what’s working – and what’s not.
As a people manager, you're confident in leading by example, setting expectations, and ensuring your team has the support they need to succeed.
A natural leader, you bring out the best in your team, supporting and coaching them to grow. You're calm under pressure, thrive in busy environments, and communicate clearly with people from all walks of life.
Your resilience and empathy shine through in emotional situations, helping you build trust, handle challenges with care, and create a compassionate, high-performing team.
Knowledge, skills, and experience
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Significant experience of managing a team.
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Experience in delivering high level customer service.
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Experience of working in a fast-paced environment.
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High standard of verbal and written communication.
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Proven decision-making ability.
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Current full driving licence.
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The ability to demonstrate, understand and apply our Blue Cross Values
It would be great (but not essential) if you also had:
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Performance management and improvement experience.
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Understanding of safeguarding issues.
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Experience of admission and adoption processes in a rescue environment.
Want to know more detail? Great! We have attached the job description which hopefully gives you everything you need.
How to apply
Click the apply button below and complete the online application process before the closing date Sunday 18th January 2026.
We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
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Enhanced annual leave entitlement: 30 days plus bank holidays
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Pension scheme with enhanced employer contribution
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Health cash plan
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Life assurance
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Unlimited access to an employee assistance programme
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Programmes for physical and mental wellbeing support
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Free access to GP via MetLife
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Recognition scheme Annual volunteer days
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Claim for professional fees
Registered Charity
501 - 1000
We believe in a world where all pets enjoy a healthy and happy life with people who love them
Thank you!
Contract: Permanent, full time (37.5 hours per week)
Salary:£25,787 to £27,047 per annum
Location: Southampton SO30 2HL
Closing date:Sunday 18th January 2026
Interview date: Monday 26th January 2026
We're recruiting an Assistant Manager – Offsite Services to lead and streamline our home-based pet operations.
In this role you'll ensure that every pet finds the perfect match with their new family as quickly as possible, while maintaining top-quality care for both our pets and clients throughout the entire adoption journey. Join us in making a difference, one pet at a time!
More about the role
Our beautiful centre opened in 1988 and occupies approximately three acres of land in a discrete location surrounded by fields where we can walk our dogs, providing some wonderful enrichment in a quiet environment. The centre has facilities to care for dogs and cats, as well as a specialised area for kittens.
In this role, you’ll play a key part in ensuring exceptional care for both pets and clients while identifying efficiencies and making decisions that prioritise offsite pet welfare. As the leader of our home-based pet operations, you’ll oversee the smooth running of our foster and home direct services, placing pets directly from one home to another, with experience in practical animal handling and assessment. Your goal will be to prepare pets for adoption as quickly and effectively as possible. You’ll work closely with your team to ensure timely pet assessments, behaviour management, and training, while providing full support to foster carers and current owners.
You’ll also be responsible for achieving pet-related targets, ensuring your team of Pet Welfare Assistants and Foster Coordinators maintain the highest standards of animal care and adheres to national processes in case management. Teamwork is essential to address the most urgent cases effectively.
Motivating and managing your team is central to this role, enabling the centre to provide top-quality home-based pet care while helping your team develop professionally.
At our Southampton rehoming centre, we provide onsite accommodation for pets in our care 24/7. Overnight shifts are usually undertaken by team members who live on site. Occasionally you will be expected to carry out night checks when the resident team members are either not working or away for a period of time.
This is a full-time position, working 37.5 hours per week and you will be required to work 1 in 3 weekends.
About you
You’ll be a great people manager, bringing finely honed skills from your experience in an animal-related environment, along with extensive knowledge of pet welfare and care.
As a dynamic and innovative leader, you know how to inspire and motivate your team, driving continuous improvement, empowering them through effective management and coaching.
With excellent communication skills, you adapt your approach for different audiences, ensuring your message resonates. While juggling multiple tasks, you remain calm and organised, making confident decisions in high-pressure situations.
Your strong analytical skills enable you to monitor and evaluate effectively, implementing meaningful improvements. Rather than resting on your laurels, you’ll have a genuine desire to enhance offsite pet care services, actively engaging your team in the process.
Having worked in emotionally charged environments, you understand the importance of resilience. Your emotional intelligence and empathy will shine as you support your team and the public, creating a compassionate and effective workplace.
Knowledge, skills, and experience
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Significant experience in managing a team.
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Significant experience in delivering high level Customer service in a fast-paced environment.
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Expertise and application of pet welfare and handling of domestic animals
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High standard of verbal and written communication.
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Current full driving license
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The ability to demonstrate, understand and apply our Blue Cross values
It would be great (but not essential) if you also had:
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Performance management and improvement experience.
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Experience working with volunteers.
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Understanding of safeguarding issues.
Want to know more detail? Great! We have attached the job description which hopefully gives you everything you need.
How to apply
Click the apply button below and complete the online application process before the closing date on Sunday 18th January.
We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
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Enhanced annual leave entitlement: 30 days plus bank holidays
-
Pension scheme with enhanced employer contribution
-
Health cash plan
-
Life assurance
-
Unlimited access to an employee assistance programme
-
Programmes for physical and mental wellbeing support
-
Free access to GP via MetLife
-
Recognition scheme Annual volunteer days
-
Claim for professional fees
Registered Charity
501 - 1000
We believe in a world where all pets enjoy a healthy and happy life with people who love them
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We currently have an exciting opportunity for a committed Christian* with building surveying and asset management experience and a heart for older people to be part of this vital and fulfilling position.
Reporting directly to the Director of Property Services, you will have a key role in ensuring the provisions of our selected properties are safe and comfortable and responding efficiently to repair needs and requests.
This role is part of the support function provided by our Support Office in London, however, you will be working remotely with regular travel across our various homes and schemes.
Read our job pack here for more information and about our beliefs and values here.
Responsibilities:
- Working with the Directors of Property, Finance and Operations to agree on maintenance budgets;
- Specifying, tendering, monitoring and supervision of building and refurbishment projects and planned preventative maintenance;
- Prepare reports in relation to ongoing and forecast work and budgets;
- Produce recommendations on future cost planning;
- Responsible for proper authorisation of orders, invoices, accounts, etc., in line with agreed policies;
Skills/Experience:
- Qualified building surveyor, architectural technician, project manager, quantity surveyor or similar qualification.
- Building defect identification and maintenance procurement and management;
- Property maintenance surveyor role;
- Facilities and asset management;
- Building project and repairs management;
- Able to prepare estimates, drawings and specifications for projects and project manage them.
- Computer literate and able to work in Excel, Word, etc.
- Team player;
- Self-motivated;
- Willing and able to travel extensively as the role requires;
- A clean driving licence, valid for UK driving;
*Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010).).
Hours:
40 hours a week, usually worked over 5 days.
“On-call” cover is required to meet demands. Please get in touch for more information about working patterns.
Benefits:
- Remote working
- Company car provided if needed for the role
- 5 Weeks' paid holiday per year as well as bank and public holidays
- Employee assistance programme
- Perkbox
- Life Assurance
- Care Friends
- Birthday reward
- Long-standing service rewards
- Being part of our friendly staff team
- Pension scheme
- On-going training and support
- Flexible working pattern
— What our staff say about us: …“It is a friendly and welcoming place to work” … —
We are committed to having a diverse senior management team and we encourage applications from disabled and Black, Asian, and Minority Ethnic candidates, as these groups are underrepresented on our senior management team at present.
INDHP
Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested.
The client requests no contact from agencies or media sales.