Service manager jobs
We're looking for someone who is committed to taking our supporters on journeys which inspire them to help people living in extreme poverty fulfil their God-given potential. Is that you?
Our vision is to see people freed from poverty, living transformed lives, and reaching their God-given potential. To make that vision a reality, we are growing a global community of people who want to tackle extreme poverty, and who will be invited to give, pray, campaign, volunteer and make lifestyle changes, partnering with Tearfund in this vision.
As Marketing Executive - Supporter Journeys, you will be responsible for the delivery of supporter journey activity, planning and executing individual and church supporter journey activities across various channels, including direct mail, telephone, and digital.
Do you have the following experience?
- Delivering marketing/supporter engagement campaigns across multiple channels including direct mail, email and telephone.
- Knowledge of CRM systems and how to use data to design and monitor performance
- Project managing efficiently and communicating clearly with multiple stakeholders
- Monitoring and evaluating campaigns and adopting a test and learn approach
Do you have the following skills?
- Ability to see through projects from start to finish
- A flexible approach to your work, showing agility to adapt and make changes if required
- Highly collaborative
- Ability to influence and work alongside senior stakeholders
- Strategic thinking, and desire to drive forward new ways of doing things.
If that's you, we'd love to hear from you!
Hybrid working: This role is eligible for hybrid working and you will be required to work from Teddington's Tearfund office and from your home by agreement with the line manager. This currently means around 2 days per month working from the Teddington office, with the rest worked from home.
This a full time role 35 hours per week, flexible working patterns may be considered.
We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.
All applicants must be committed to Tearfund's Christian beliefs
The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
We are looking for an enthusiastic and proactive person to join our small yet ambitious fundraising and communications team at Cherry Trees as Fundraising Assistant. Whilst support and administration are at the heart of this role, you will play a key role in supporting the team across all fundraising areas and could be a great opportunity for someone looking to take their first steps into fundraising and/or administration. We are also committed to offering training/qualifications to support the individual in this role.
We’re looking for someone with great people skills, as well as drive, initiative and determination. You’ll be diligent with details and accuracy, and have a dynamic approach to your work. You will be a natural problem solver, always looking to improve upon current processes to improve on efficiency.
About Cherry Trees
Cherry Trees provides home from home care for children with complex disabilities and a meaningful break for their families across Surrey and the surrounding areas.
Key responsibilities
1. Fundraising
- To be the first point of contact for all fundraising enquiries that come in by telephone, email, post, and in person.
- Support the team by recording and sending fundraising materials to those raising money for us through events and challenge event.
- Ensure communications such as letters, certificates and emails are processed in an appropriate and timely manner.
- Provide support to the events, community, partnerships, and individual giving teams and their programmes of activity.
- To develop a good understanding of fundraising activity and to maintain the processes behind registration and online giving platforms such as JustGiving, Benevity, CAF, MuchLoved etc.
- Monitoring and replenishment of office supplies.
- Help to actively promote participation in our fundraising events and activities.
- When necessary, support the communications team with marketing, social media, mailing activity.
- Other general fundraising and administration duties, as and when required to ensure the smooth running of the department including assisting in other team projects when they arise.
- To represent Cherry Trees on occasion at community events or other activity, and being flexible and willing to travel and attend events outside normal office hours (time off in lieu given).
- Support volunteer recruitment and management.
2. Finance
- To ensure all donations/payments are processed and recorded on the fundraising database accurately and within the appropriate time frame, and supporters are thanked in a timely manner.
- To take donations over the phone or guide donors to make their donation online.
- To process the weekly fundraising income and financial reconciliation (training will be provided).
3. Stewardship
- Provide excellent support and stewardship to our supporters, challenge event participants, individual givers, community supporters and volunteers.
- Build, manage and maintain rewarding relationships with existing and new supporters and colleagues and teams across Cherry Trees with a ‘friendly-face’ approach.
4. Information Management and other
- Using the fundraising database (Donorfy) ensure all activity and correspondence is recorded accurately, as well as supporting our team’s financial processes and data export needs (training will be provided).
- Be responsible for ensuring all records are added/maintained/updated on the fundraising database, and ensuring all contact preferences such as unsubscribes are updated accurately and in a timely manner.
- To develop an in-depth knowledge of the database to be the go-to person, and identify opportunities to support your own activity and that of the team.
- Continuously aim to improve the efficiency of administration processes necessary for the smooth running of the fundraising department.
- Create/update how-to guides within your area of responsibility.
- GDPR compliance - ensure supporter data is handled in line with GDPR, maintaining accurate records, respecting communication preferences, and supporting data protection procedures.
- To undertake other reasonable activities as required by your line manager or the Head of Fundraising & Communications.
About You
- Understanding the value of our supporters: You will need to help build our relationships and processes to ensure we can make everyone feel as special as they are, whilst growing the number of people supporting us.
- Passionate about the charity sector: You are enthusiastic about the mission of Cherry Trees and committed to supporting families and children with complex disabilities.
- Strong organisational skills: You have a keen eye for detail and able to manage multiple tasks and priorities in a busy fundraising environment.
- Excellent communication skills: You are confident in both written and verbal communication, able to engage effectively with supporters, colleagues, and the wider community.
- Tech-aware: You are comfortable using databases, Microsoft programmes, and online giving platforms, with a willingness to learn new tools and software. Full training will be provided.
- Team player with initiative: You thrive in a collaborative setting but are also proactive and capable of working independently to drive our fundraising vision forward.
For the complete Job Description and Person Specification, please download a copy.
How to apply
Please submit a supporting statement no longer than one side of A4 and copy of your CV, candidates who do not supply a supporting statement cannot be considered.
Early applications are recommended as closing date could be brought forward, due to screening applications on an ongoing basis.
Closing date and selection process
Closing date for applications: 11:59pm, 31 August 2025
Applicant’s CVs will be reviewed, following which those selected to proceed to the next stage will complete a short application form and receive further information.
We help to keep families together by providing home from home care for children with complex disabilities and a meaningful break for the families.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Head of Community Delivery & Development - South East
Salary: £55,000
Responsible to: Chief Operating Officer
Location: Across Essex with time spent in Colchester (covering South and East of England)
Hours of Work: 36.5 hours per week. Flexible working will be required.
Contract: Permanent
Benefits:
We offer our team members a comprehensive staff benefits package including:
- Annual Leave: 38 days – 25 days AL (increasing to 29 days with service) plus 5 wellbeing days and 8 bank holidays
- Nest Pension: 8% employer contribution, 3% employee contribution
- Health Cash Plan: discounts on everyday healthcare such as dental, optical, physio, prescriptions & more
- Employee Assistance Programme: counselling and 24/7 GP access
- Fantastic volunteering opportunities within The Active Wellbeing Society every month
The Active Wellbeing Society: Who we are
The Active Wellbeing Society (TAWS) is a community benefit society and cooperative working to develop healthy, happy communities living active and connected lives. Our vision is for a society where people have the autonomy, capacity, resources and skills to shape their own futures, where individual wellbeing is connected to collective responsibility, and where all feel empowered to create positive change.
Head of South East Region: The Role
This strategic leadership role will ensure that TAWS’ contractual obligations and goals are achieved across the South East region by working in partnership with communities and organisations to deliver interventions that promote wellbeing, active citizenship and environmental sustainability.
You will:
- Lead regional programmes and services, ensuring delivery meets community needs and achieves meaningful impact
- Co-produce activities with local communities, incorporating interventions such as physical activity, food, active travel, shareshacks, health and growing
- Drive business development and identify new opportunities, working closely with senior colleagues to grow the organisation’s reach and impact
- Manage a team of Community Development Leads and Programme Managers across the South and East, with a current focus on Essex and London
- Represent TAWS at senior level in forums and stakeholder meetings
Key Requirements: What you'll bring with you
- Proven experience in programme and project management, delivering on time, within budget, and to agreed outcomes
- Strong business development skills, with experience identifying and developing new opportunities in community or charitable sectors
- Excellent partnership management skills, able to cultivate strong relationships with a wide range of stakeholders
- Demonstrated leadership skills, with experience managing and developing teams to achieve their full potential
- Experience working in community development and/or with the health, charitable or voluntary sector
- Strong problem-solving skills, with the ability to adapt to complex, changing environments
- Excellent communication skills, both written and verbal, and the ability to represent the organisation effectively at all levels
Experience, Knowledge and Values:
- Ability to manage budgets, monitor performance and meet funder and organisational expectations
- Experience of asset-based community development approaches and co-production methods
- A track record of engaging diverse and underrepresented communities, building trust and participation
- Knowledge of wellbeing, tackling inequalities, and current developments in community engagement
- Commitment to equal opportunities and to removing barriers to participation
- Ability to work autonomously and collaboratively in a fast-paced environment
XLP is a vibrant youth work charity dedicated to shaping bright futures for young people. Leading the charge against poverty and educational failure in inner London, we offer holistic, long-term support to 11 to 25 year olds in both schools and communities.
We’re looking for a People and Culture Partner who will be a generalist with prior experience of working in a mid to senior level HR capacity. You’ll be responsible for the effective provision of comprehensive HR services for XLP, develop highly effective relationships across the team, maintaining a real understanding of their challenges and opportunities. You’ll partner with Line Managers on a range of HR duties encompassing the entire employee life cycle, including implementing an HR software platform and reporting, employee relations case work, safer recruitment, onboarding and offboarding, staff training and development and more.
You’ll ensure we recruit and retain excellent staff to ensure we’re giving our best for young people. You’ll be happy to manage all aspects of HR and the employee lifecycle, and not be afraid to work autonomously and get stuck in.
This is a full time, hybrid role.
Age UK is currently recruiting for a Finance Analyst to help provide high quality financial data analysis, business intelligence and modelling for our Commercial Finance division.
As a Finance Analyst at Age UK, you will support our FP&A Manager by creating insightful analysis and reporting, business intelligence and financial performance and risk reports. This opportunity is ideal for someone who wants to gain experience within the charity sector, working for a national charity in an accomplished FP&A team.
If you have passion for the mission and values of Age UK, combined with a desire to contribute to positive social impact, this role may be for you. For an more extensive list of responsibilities, please review the job description below.
This is a hybrid opportunity, a blend of homebased and office working. Our linked office for this role is in London and you would be expected to attend the office around once a month for team days and more often if necessary.
In your Supporting Statement, please include examples of how you meet the criteria below.
Must haves:
The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T
Experience
Experience of working to deadlines. I
Bachelor's degree in Finance, Accounting, Economics, or related field. A
Skills and knowledge
High proficiency in financial modelling techniques. A & T
Strong fluency with Excel formulas and functions. T
Analytical Thinking: Ability to analyse financial data and create financial models for decision support. T
Organisational Skills: Ability to manage multiple projects simultaneously. I
Attention to Detail: High attention to detail and accuracy. A, I, T
Personal attributes
Teamwork: Ability to work as part of a team and support others to achieve shared goals. I
Communication: Ability to build relationships with others and present findings to stakeholders I
Self-starter with excellent interpersonal communication and problem-solving skills. A, I
Systems: Aptitude for learning new IT systems. A, I
Great to haves:
1-2 years of business finance or other relevant experience is advantageous but not essential. A
Experience of building detailed models within Power BI advantageous but not essential. A, I
What we offer in return
Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
Excellent pension scheme, life assurance, health cashback plan and EAP
Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
Blue Light Card Scheme
You Did It Awards – recognition awards from £100-250.
Additional Information
In addition to the contents of this role description, employees are expected to undertake any and all other reasonable and related tasks allocated by line management.
Supporting statements and anonymisation process
Candidates are expected to provide a supporting statement alongside their CV that explains how they meet the 'must have' competencies annotated with an 'A' in the job description. This will be used to assess your suitability for the position. Age UK acknowledges that you may use AI to produce your supporting statement and whilst this is acceptable, we do expect candidates to address the must have criteria by personalising your experience, knowledge and skills. Where candidates rely solely on AI content, Age UK reserves the right to reject the application.
Please note that all CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Our system is unable to anonymise supporting statements, and we would therefore ask that you remove any personal information including your name before you upload to support the work we are doing on making our recruitment selection process more inclusive. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. Reasonable adjustments are changes made to remove or reduce a disadvantage related to a person's disability. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs. If you require reasonable adjustments, at any stage of the recruitment process, please contact Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Fostering Recruitment Officer
Salary: £26,854 per annum salary (increasing to £29,838 in 18 months) + £750 per annum Homeworking Allowance
Hours & Contract: 35 Hours per week with some evening and weekend working - Permanent Contract
Location: Homebased within Bournemouth, Poole, Dorset and Hampshire area
As a ‘not for profit’ organisation, TACT puts the needs of our children and carers first and look to appoint individuals who are as passionate about fostering as we are. We are a homeworking organisation, and we pride ourselves on our flexible working opportunities, available from day one, an extensive wellbeing programme and our benefits package, all curated to nurture a healthy work life balance for all our employees so they can give an excellent service to our carers and the young people and children we care for.
As a foster care charity, TACT invests all surplus income into services, staff, carers, and child development. This means that we have been able to invest unique projects like TACT Connect, our unique and ground-breaking scheme for TACT care experienced young people and adults, as well as our expanding Education and Health services. All our activities are built on our commitment to becoming a fully trauma informed organisation, in line with our key values and ethos.
In 2024 TACT became one of the top 5 charities to work for in the UK, placing 5th in the UK Best Companies Work For survey results , and a top 25 mid-sized company to work with across the whole of the UK. 97% of our people feel proud to work with TACT and think that TACT cares about their wellbeing, while 92% of our people would say they “ love working for TACT”.
This is an exciting opportunity to join TACT in the new role of Fostering Recruitment Officer as they grow their presence in the South of England. The Fostering Recruitment Officer will drive recruitment of Foster Carers across the area, innovating engagement and participation alongside the Fostering Recruitment Manager, with a varying balance of independent working and collaboration with the other members of the London and The South Team. The Fostering Recruitment Officer will have excellent people skills, thrive in a dynamic and evolving role and enjoy contributing to the TACT community across this area.
If you want to be valued as a professional, be appreciated at work and contribute to better outcomes for the children and young people connected with TACT,apply now.
Overall Duties of the Fostering Recruitment Officer will include:
- Working collaboratively with the team to progress enquiry management
- Support community recruitment activity to create a consistent pipeline of carer applicants
- Facilitating a smooth application and assessment process for potential carers
- Undertaking essential administrative tasks relating to record keeping, creation of data for analysis, evidence for measuring objectives
- Creatively contribute to innovation and improvement of strategies and local activities
- Maintaining an understanding of regulations and requirements for provision of foster care services
TACT offer an excellent employee benefits package including:
- 31 days paid holiday plus 8 annual bank holidays.
- Progression to salary target rate upon completion of 18 months service.
- 45p per mile for business travel.
- Flexible working arrangements (including compressed hours, flexibility around core hours, volunteer days policy).
- Family friendly policies.
- Homeworking ‘bundle’ including annual allowance, IT equipment and a loan for home office set up.
- Help@Hand Employee Assistance Programme (including CBT counselling, 24/7 remote GP appointments, physiotherapy, mental health support and second opinions on serious diagnosis).
- An hour a week of live, expert led activities through the Annual Employee wellbeing Programme.
- Menopause Policy and free Menopause Clinician Appointments.
- Stakeholder Pension Scheme (salary sacrifice).
- Fantastic learning and development opportunities for all roles.
The Fostering Recruitment Officer will be based within Bournemouth, Poole, Dorset and/or Hampshire. Travel across these areas will be essential for meeting potential new, and existing, foster carers, attendance at face-to-face team meetings at least once a month, and on other occasions for training and wellbeing events.
An Enhanced DBS clearance is required for this role and will be processed by TACT on your behalf.
Closing Date: Midnight on Sunday 31st August 2025
- Interview Date: Monday 8th September 2025 (via Microsoft Teams)
Safeguarding is everyone’s business and TACT believes that only the people with the right skills and values should work in social work. As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children. We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people. All our staff are expected to work in line with TACT’s safeguarding policies.
We reserve the right to close a vacancy earlier than advertised if the volume of applications is excessive, you are therefore advised to apply at your earliest convenience.
TACT does not accept unsolicited CVs from external recruitment agencies, nor the fees associated with them.
As a Store Associate you will support the manager with all aspects of running a busy store, it's the best of both worlds as you will have responsibilities but also the chance to develop and learn with an experienced store manager by your side. You'll need to be well organised with great communication skills and ready to learn how to lead your team of colleagues in store to maximise sales and profit and meet your stores targets.
In return you will work for one of the UK's largest charity retailers with benefits, including full training and development package, promotion prospects, pension and benefits.
Generating the money we need to make children's lives better is a truly fulfilling role so if you'd like to use your talent to make a positive difference then we would love to hear from you!
The full Job description and Person profile is available below. Please read this before applying to ensure that the job matches your skills and experience.
* As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.
Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application.
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
About Barnardo's
At Barnardo's we believe in children – no matter who they are, what they have done or what they have been through. Please read about our basis and values following the link below. You will be asked questions relating to them as part of the recruitment process for this role.
Our commitment to Equality, Diversity and Inclusion (EDI) is reflected in our values and our practice, and we have invested in this area of our work to ensure that we can deliver on our commitments to be an inclusive employer. EDI is a key enabler of our purpose as a charity and we want to ensure that the diversity of our teams is reflective of the communities we serve and that we continue to learn and develop our work with a focus on inclusion. We particularly encourage applications from candidates from Black, Asian and Minoritised Ethnic Communities, candidates who are LGBT+ and Disabled candidates.
Do you want to support people with mental health issues in a moment of crisis?
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.
Job title: Support, Time and Recovery Worker
Reference Number: 288
Salary scale: £23,800 – £24,500 per annum depending on skills and experience inclusive of Outer London Weighting (OLW)
Reports to: Senior Bounce Back Worker
Contract length: 18 Months
No. of hours: 30 Hours per week (Over a 7 day rota, 11am – 8pm)
Main base/s: Mental Health Urgent Care Centre(MHUCC), Lister Hospital, Stevenage
About the Project
Herts Mind Network (HMN) has formed a partnership with Hertfordshire Partnership Foundation Trust (HPFT) to deliver support in the Mental Health Urgent Care Centre (MHUCC) at Lister Hospital.
The MHUCC provides a dedicated space and service for rapid mental health assessment, intervention, and referral, thereby enhancing the quality of care and optimising use of systemwide resources. It provides 24-hour access to specialist mental health assessment aimed at supporting service users to access the least restrictive care and treatment options. It creates a systemwide response to acute mental health crisis that enables people’s needs to be met with the right care at the right time.
About the Role:
The Support, Time and Recovery (STAR) Worker will be based at the Mental Health Urgent Care Centre at Lister Hospital, promoting joint working and creating a seamless pathway into community support for clients recovering from mental ill health.
The STAR workers will work closely with individuals in a mental health crisis currently in the MHUCC, by using a person-centred approach to ensure that everyone is supported with dignity and respect.
You will have a key role with safe and supportive observations and attending to the service users on the unit. You will provide support for carers and liaise with the wider services to support smooth and timely discharge of service users back to the community.
Key Responsibilities
- To provide a consistent presence in the MHUCC for individuals with mental health needs to access for support.
- To advocate for service users, explaining organisations and pathways.
- To provide immediate information and advice about managing wellbeing, reducing risk and onward signposting and referral into wider HMN services and VCFSE organisations.
- To facilitate a clear and easily accessible pathway into the wider Nightlight Crisis Alternative services for individuals, to support timely MHUCC discharge, as an alternative to statutory crisis intervention, or as a supplement to wider care and treatment plans.
- To gather feedback and evaluation on patient experience in the MHUCC
- To develop sound and extensive knowledge of local resources to support in enabling appropriate referrals where necessary.
- To link in with wider Herts Mind Network services and facilitate referrals
- To ensure that a collaborative approach is used, with effective communication links developed with external professional NHS services and to work as an effective member of any multi-disciplinary team. This will require stringent relationships.
- To support individuals to develop sustainable local social networks, both through our HMN Wellbeing Centres and other community services and resources.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Cash plan health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
- Eligibility for blue light card.
Closing date for receipt of applications is 28th August at 5pm.
Interviews will be held on Tuesday 2nd September at the Mental Health Urgent Care Centre, Lister Hospital.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
No agencies please.
Every day with us is different, but our mission remains the same: To champion the rights, needs and ambitions of the people we support - they are at the heart of everything we do. We stand by them, and we work together for change.
Whether that’s helping people to live independently, or creating spaces to learn, work and play, you’ll be making sure adults with disabilities or complex health needs have a chance to thrive, right in the heart of their local communities.
Location – Walkden, Salford
Starting salary - £29,108 (£14.93ph) per annum with biennial increments
Additional enhancements - £100.80 per sleep-in shift
25% uplift on hourly rate for weekend shifts (£18.66ph)
The Together Trust is one of the North West’s leading charities, offering individual care, support, and education to hundreds of Children, Young People, and Adults each year. We are a not-for-profit charitable trust, so every penny goes back into benefiting the people that we support.
You will be working in a caring home environment with the wider team under the leadership of the Registered Manager, nurturing, and supporting the young people providing them with all the care and support they need
The Together Trust is committed to safeguarding and promoting the welfare of the people that we support and expects all of our staff and volunteers to share this commitment.
The purpose of a Senior Children’s Residential Support Worker is to….
- Support less experienced staff via positive and effective team working, to achieve high quality standards of care that are set and agreed by the Registered Manager on behalf of the Trust.
- Participate to establish an enabling culture, which individually and in groups, actively promotes the young people’s life chances to achieve optimal outcomes in line with the Quality care standards.
- Contribute to the development, implementation, monitoring and review of systems and policies which ensure compliance with legislative regulations and that high standards are achieved thus maximising quality of care, protection and appropriate control.
- Supervise and/or undertake key working responsibilities, including primary responsibility for the more complex cases, especially where safeguarding issues are involved.
- Develop, demonstrate, promote and maintain a good level of awareness of safeguarding issues, assessing and recording risk.
- You will work flexibly to undertake the full range of duties in a well-planned way that respects and values the Children and Young People as individuals.
What can you bring to the team….?
- An essential for this role is a QCF Level 4 in children, young people and family’s practitioner or equivalent.
- Significant childcare experience.
- Experience of working with statutory and voluntary agencies.
- Experience of working in a multi-disciplinary approach to meeting clinical, physical and emotional needs.
- An ability to work on own initiative and as part of a team, taking the lead when required, maintaining & encouraging open and honest communication.
- A good standard of written English and IT skills would be essential; you will be writing reports and keep record of the Children and Young Peoples progress.
- Transporting children / young people to an activity or school is a requirement. A driving licence that has been held for 12 months would be desirable.
Benefits include:
- Annual Leave 27-day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years
- Generous pension scheme and death in service benefit, an initial contribution of 4% company pension contributions and up to 6 x basis salary death in service
- Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
- Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
- Eligibility to apply for Blue Light card
- Proud to be a real living wage employer
- Refer a friend scheme, be rewarded for recommending a friend to work with us
- Comprehensive training and development opportunities, including apprenticeship qualifications
- Long service awards including cash gifts and extra holiday.
- Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session in person or online.
- Access to our Employee Assistance Programme for you and adults in your home
To discover the full details of this rewarding role within the Together Trust take a look at our Job Description that is attached.
If this sounds like the place for you, and you think you have the relevant skills and experience we are looking for, apply now.
This service is regulated by Ofsted therefore all employees must be over the age of 22 years at the time of joining the service.
Safeguarding checks will be undertaken for the successful candidate in line with our safer recruitment policy, including an Enhanced DBS check (at no cost to yourself).
This role will involve regulated activity.
We currently do not provide sponsorship, but we welcome applications from those who have the right to work in the UK.
We may remove this advert should we find the successful candidate prior to the closing date therefore early applications are encouraged.
Applications are very welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socio-economic background. We are committed to making reasonable adjustments for disabled people. We positively encourage applications from those with lived experience.
If there is any part of your lived experience you want to keep confidential in some way, please talk to the Recruitment or HR shared service teams and we will do what we can to support you.
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We are a UK charity supporting children in care and people with disabilities, autism and complex needs in the North West.

Job type: Full time
Salary: Salary Plan, 39,500.00 GBP Annual
End Date: September 8, 2025 (30 days left to apply)
We're seeking an enthusiastic Education Coordinator to help shape the future of chemistry education.
With a focus on Northern Ireland, you'll lead regional initiatives, tailoring them to local needs and supporting teachers through workshops and online sessions. You'll build strong partnerships with local education authorities, schools, and teacher networks, and collaborate with national organisations to advance our education policy across the UK and Ireland. You’ll monitor educational developments, contribute to policy-influencing documents, and share our views with policy makers and other stakeholders.
This role will require extensive travel throughout Northern Ireland and the Republic of Ireland, including attending and running events for teachers and student teachers, working with members, and meeting key education contacts. Expect to travel about twice a week, depending on the academic timetable, and occasionally work weekends and non-core hours.
Responsibilities:
Regional engagement and delivery: Lead the project management and delivery of education initiatives tailored to the needs of the local education community, aligned with our strategy. This includes understanding teacher needs, delivering direct support (e.g, workshops, online sessions), advising on the use of our resources, and commissioning internal support to enhance the impact of our services.
Local curriculum expertise and relevance: Champion and advise on local curricula to ensure our education programmes remain relevant and impactful for all teachers across the UK and Ireland. This includes providing guidance and advice to colleagues and partners on best practices for local curricula.
Partnership and stakeholder engagement:
• Develop and maintain successful partnerships and relationships with organisations and education stakeholders in the region (including local education authorities, schools, and teacher networks) to support the effective delivery of our programmes and initiatives. This also includes engaging with local members to act as advocates for chemistry and showcase best practice in school engagement activities.
• Build and maintain strategic links and collaborations with national organisations, government agencies, sister societies, and other policy influencers to inform the development and advancement of our education policy and resources.
Contribution to education policy and intelligence: Contribute to our education policy activities by monitoring educational developments, compiling and analysing relevant information, and drafting policy-influencing documents such as consultation responses and position statements.
What we are looking for:
• A degree in science, preferably in the chemical sciences, or an equivalent qualification, together with evidence of working with schools, ideally with a teaching qualification.
• An understanding of school level, further and higher education and a breadth of knowledge of the education systems in the UK and Ireland together with a deep knowledge of the local curricula.
• Experience of stakeholder relationship management and an understanding of customer requirements, including those of: school teachers; FE teachers, HE academics and support staff; careers advisors; employers; governments and its agencies, and non-government bodies.
• Excellent written and verbal communication skills, including a proven ability to write effectively for different audiences and deliver clear and engaging presentations both online and in-person.
• Good project management and team working skills and experience, with the ability to work independently.
At the RSC we embrace flexibility and offer hybrid working, which means our teams come together when they need to collaborate. This role is home-based with the expectation that you will attend the office as needed for your role. If you need flexible working arrangements, please outline this in your application.
If you are interested in this role, please apply before the end of the closing date. When applying, you will need to provide an up-to-date CV and as a cover letter (in no more than 500 words) telling us about your relevant knowledge, skills and competencies and why you are applying for this role.
About the RSC
An organisation with a heritage that spans over 175 years, the RSC has an ambitious international vision for the future. Around the world, we invest in the education of future generations of scientists. We raise and maintain standards. We partner with industry and academia, promoting collaboration and innovation. We advise governments on policy, and we promote the talent, information and ideas that lead to great advances in science.
We provide advice, resources, and practical support to learners and educators in schools, colleges, and universities around the world. In the UK, we are the largest non-governmental funder of chemistry education and we influence government policy to ensure that opportunities to develop skills meet the unique needs of chemistry
Visit our Work For Us website to learn more about us, our benefits, equal opportunities statement and inclusive culture pledge.
At the RSC, we recognise the benefits of a diverse workforce and welcome applicants from a range of backgrounds to apply. We particularly encourage applications from disabled and ethnic minority candidates.
As a part of the Disability Confident Scheme, we endeavour, where possible, to offer an interview to candidates meeting the essential criteria of the role, who has a substantial physical/mental impairment which impacts their ability to carry out day-to-day tasks.
You may also have experience in the following: Chemistry Teacher, Science Teacher, Science Teaching Assistant, Chemistry Lecturer, Science Lecturer, Chemistry Academic, Science Academic, STEM Teacher, STEM Coordinator, Education Advisor, Education Coordinator, Teacher Training, Community Development
REF-223125
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior Technical Engineer
We seek to recruit three individuals who display a flexible approach, excellent communication skills and are effective team players.
Position: SIT57 Senior Technical Engineer - Infrastructure and Cloud Services (three positions)
Location: Home-based, UK, Nationwide
Salary: £40,686 per annum (inner London weighting £3,950 per annum or outer London weighting £2,275 per annum may be applied in accordance to where you live)
Hours: Full-time, 35 hours per week
Contract: These are fixed-term contracts for 9 and 12 months.
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 29th August 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Interview Date: TBC
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
Reporting to the Infrastructure and Service Desk Manager within the Technology Team, you will work primarily on projects surrounding Azure, Intune & Microsoft 365 technical stack and integrations as the charity continues to adopt more of these technologies.
The role will require:
- Excellent understanding of Microsoft technologies.
- Excellent understanding of technology security.
- Excellent understanding of cloud technologies – Azure / Intune / Defender etc…
- Excellent understanding of server & end-user applications.
There are 3 positions available:
- 1 x 35 hours per week position – 9 month fixed-term contract
- 2 x 35 hours per week positions – 12 month fixed-term contract
Please indicate in your application which fixed-term contract you would like to apply for.
About You
- Experience working with Microsoft Azure as an Infrastructure Engineer.
- Good level of literacy/written communication skills.
- Good level of verbal communication skills.
- Professionalism and integrity.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.
Please submit your CV and a supporting statement of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
Finding strength through support
The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of supporters and donors that they can provide vital support.
The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.
The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.
A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Technical Engineer, Senior Technical Engineer, Infrastructure Engineer, Senior Infrastructure Engineer, Infrastructure and Cloud Services Engineer, Infrastructure and Cloud Services Technical Engineer. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Global Head of Finance
Hybrid: London, Spitalfields & homeworking
Full-Time | Permanent
Salary: Upward of £87, 822, depending on years of experience in a comparable role + Excellent Benefits
*Details of how to apply at the bottom of the advert*
MLC Partners are proud to be exclusively partnering with The Fund for Global Human Rights. This is a pivotal leadership role within the organisation, and an opportunity to contribute your skills within a purpose-driven, values-led organisation that recognises the importance of a people-centred approach to leadership and operations.
The Fund is an international nonprofit that exists to support grassroots human rights activists across the globe, those working with courage and conviction in their communities to create a fairer, more just world. Since 2002, the Fund has channelled more than $165 million in flexible, long-term support to local leaders and organisations on the front lines of change.
At the Fund, finance plays a central role in supporting effective, sustainable human rights work around the world. The organisation is committed to fostering a working environment where people feel respected and supported. Their values of respect, integrity, agility, sustainability, and inclusivity, are embedded in both strategic direction and in day-to-day decision-making.
This is a significant moment for the Fund as it embarks on the next phase of its strategic growth, and following recent organisational reviews, they are building the internal systems and leadership needed to sustain its long-term impact.
The Role
As Global Head of Finance, you will lead a small, dedicated international team, overseeing strategic financial planning, operational excellence, and regulatory compliance across UK and US entities.
You’ll play a key role on the Fund’s management team, ensuring financial integrity, promoting sustainable growth, and partnering across functions to embed strong financial practices organisation-wide.
This is both a strategic and hands-on role, offering the opportunity to guide long-term financial direction while staying closely connected to day-to-day operations and people.
Duties include, but aren’t limited to:
- Financial planning, reporting and strategy: managing annual budget cycle, produce monthly, quarterly and annual finance reports.
- Compliance, Audit and Risk Management: Oversee annual audits for both US and UK entities, support compliance checks and procurement systems meet organisational and donor requirements.
- Investment, Treasury and External Relations: Monitor and management investment and cash accounts across both the US and UK – optimising returns. Managing external banking, investment and lease negotiations, managing annual vendor negotiations and renewals globally.
- Systems optimisation and process improvement.
- Team leadership: Lead and support the finance team, reviewing outputs, resolving issues to support high performance. Oversee financial training to all budget holders to maintain financial literacy and accountability across the organisation.
Essential experience
The successful candidate will possess blends of technical financial expertise with operational leadership with a continuous commitment to purpose-driven work. You will have:
- Professional financial qualification (CPA, ACCA, CIMA or equivalent)
- Senior-level finance experience in an international charity or NGO sector.
- Strong familiarity with both UK SORP and US GAAP.
- Proven extensive knowledge of strategic financial leadership.
- Experience supporting grant management and donor reporting.
- A commitment to human rights, social justice, and inclusive workplaces.
- Mindset for process improvement and cross collaboration and partnership.
- Strong commitment to building and maintaining a diverse and inclusive workplace.
How to Apply/Interview dates
To apply for this role, either apply directly via the Charityjobs link with an updated CV and Cover Letter, or see details on 'How to apply' page on the candidate pack attached, and send details to the specified central inbox. To discuss the role details, please reach out to Annabelle at MLC Partners.
We particularly welcome applications from individuals from underrepresented communities, including Black, Asian and minoritised ethnic groups, disabled people, and LGBTQIA+ individuals.
- Application closing date: 1st September
- 1st stage interviews (virtual): 17th & 18th September
- 2nd stage interviews (face-to-face in Spitalfields): 25th September
Main purpose of post
To provide high-level, confidential administrative and strategic support to the
CEO and Deputy CEO, enabling them to focus on leadership priorities by
managing their schedule, communications, and key relationships—while also
supporting governance functions and ensuring smooth coordination with the
Board of Trustees and senior leadership team.
Co-ordinate and service all Board of Trustee meetings and committees to ensure
the charity is effectively governed. You will provide support to the Trustees as
required.
Support the Senior Leadership Team by co-ordinating and servicing meetings,
creating and monitoring action logs and administering the Risk Register.
Key Responsibilities
Executive Support:
Provide proactive administrative and strategic support to the CEO and
Deputy CEO, including diary management, meeting coordination, and
handling correspondence.
Manage and prioritise emails, draft communications, and assist in the
preparation of reports, presentations, and briefing documents.
Coordinate travel, event attendance, and speaking engagements for the
CEO and Deputy CEO.
Board & Governance Support:
Act as the key administrative support for the Board of Trustees and
Board committees, including scheduling meetings, preparing and
distributing papers, taking accurate minutes, and tracking actions.
Maintain governance calendars, ensuring alignment with charity
reporting requirements and deadlines.
Support the CEO and Head of Governance & Operations in ensuring
compliance with regulatory and governance obligations (e.g., Charity
Commission, Companies House).
Facilitate effective communication between the CEO and Trustees, and
support Board induction, development and off boarding processes.
Maintain accurate records and filing systems for confidential and
governance documentation.
Stakeholder Engagement:
Liaise with internal and external stakeholders on behalf of the CEO in a
professional and timely manner.
Support the planning and execution of high-profile meetings and events
involving funders, partners, and supporters.
Office and Project Support:
Assist in the delivery and tracking of cross-organisational projects led by
the CEO.
Coordinate Leadership meetings including preparing agendas, papers
and monitoring progress against the annual plan
Coordinate the reporting from strategic working groups to monitor
progresses against objectives
Coordinate and prepare assurance documents including the Risk
Register, CEO report and regulatory or compliance documents, as
required
Provide occasional support to the senior management team, as required
Undertake any other duties as the organisation may reasonably require.
Attend and contribute to team meetings and 'away days' and be an
active, invested member of our team
Able to work flexibly, including working occasional evenings.
Who you are
We are looking for a highly capable and discreet Executive Assistant to support the
CEO and Deputy CEO and who will play a key role in ensuring the smooth operation
of the charity’s governance framework. The successful candidate will provide
executive-level administrative support, coordinate the Board and Committee cycles,
and act as a central communication point between the CEO, Board members, senior
leadership team, and external stakeholders. This is an exciting and pivotal role at the
heart of a purpose-driven organisation making a real difference to the lives of
thousands of local people.
About you:
You will be professional and discreet and feel comfortable being part of a fastpaced
charity team
You will have excellent communication skills (both written and oral)
Able to manage your own workload and priorities to agreed deadlines
You will enjoy managing relationships, working in a professional manner at all
times
Act as an ambassador for Weston Park Cancer Charity, reflecting the objectives
and values, and to always work in the best interests of the charity.
Support and encourage harmonious internal and external working
relationships
Make a positive contribution in delivering the charity’s strategy and raising the
profile of Weston Park Cancer Charity
How to apply
Closing date: Sunday 14th September @11.59pm
Interview date: Monday 29th September
Application format: Please send a CV and covering note demonstrating that you
have read the job description / person specification and how
you meet the essential and (where relevant) desirable criteria
for this role. This can include skills, training, membership of
professional bodies and experience. The covering note will
form a key part of the recruitment process and you should
demonstrate your suitability for the role in no more than one
page.
Weston Park Cancer Charity is committed to promoting
equality of opportunity and values diversity of culture among
our staff. All applications are anonymised as part of the
selection process, so please do not forward any documents in
PDF format.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Dual Diagnosis Worker
Salary: £29,000
Location and Travel: The role is based in East Croydon, accessible by Train and Tram Link. Any travel required outside your home location for work-related purposes can be expensed.
Shift Pattern: 12 months Fixed Term Contract - Full time: 37.5 hours per week. Hours to be discussed, you will be based in service.
About the role
We are seeking a Dual Diagnosis Worker who has a specialism in complex mental health and substance misuse to join our team in Croydon. This is a residential service which provides specialist mental health, complex needs, and dual diagnosis support to our residents. You will utilise your previous experience and knowledge, and provide specialist support to those who have been diagnosed with mental ill health and have challenges with substance use. You will deliver evidence-based interventions based on holistic assessments to support personalised recovery, integration, and promotion of independent living skills.
Within this role, you will act as a specialist for comorbidity, supporting the team to achieve positive outcomes for our residents. Some of the duties may include:
- Undertake joint holistic assessments, risk assessments, care plans, and interventions to support harm reduction and minimisation.
- Set up realistic and flexible strengths-based support plans, working closely with colleagues and support teams to support and advise on interventions and approaches to meet individual needs.
- Help reduce episodes of crisis and assist residents/participants to access services which can offer alternatives to crisis support.
- Work closely with support staff and clinical teams to support and advise them on interventions and approaches to meet resident/participant comorbid, complex mental health and substance misuse needs.
- Support multi-disciplinary teams and the wider community teams with support, advice, signposting, and move on care planning.
About you
We’re looking for someone who has specialist knowledge on how to support individuals with comorbid and complex needs, with previous experience in a similar role. We look at individual characteristics to be able to show resilience, solve challenges, and be proactive in your approach. You will have a passion for supporting people to achieve their personal goals, and achieve positive outcomes, this includes having the ability to engage with people who may be hard to reach and engage with. We further are looking for someone who has:
- An appropriate qualification which is relevant to the role which could include: National Diploma, Bachelors, or master’s in psychology, Dual Diagnosis, Substance Misuse or any relevant
- Previous experience in a similar role, providing holistic assessments and support for people experiencing mental health challenges
- Applied knowledge of the principles of risk assessment and risk management, particularly in relation to harm minimisation.
- A commitment to promoting recovery, harm reduction, and active involvement in care planning.
- Ability to apply relapse prevention models to promote sustained recovery and harm reduction.
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency.
Please note that the above is not an exhaustive list, more details on the role and requirements can be found in the JDPS attached.
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
- Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.
- Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Dual Diagnosis Worker | Mental Health Support | Substance Misuse | Trauma-Informed Care | Psychologically Informed Environment (PIE) | Holistic Assessments | Recovery Support | Harm Reduction | Risk Management | Person-Centred Care | Resilience Building | Independent Living | Multi-Disciplinary Team | Crisis Prevention | Case Management | Comorbid support
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
Location: Hybrid - Eyre Street, Sheffield - this role is partly based at home, partly in the Sheffield offices. Applicants must be willing and able to work from both locations as required.
Salary: Grade 2 - £28,216.60 per annum, pro rata for part time
Contract: Fixed term from 3rd November 2025 – 2nd January 2026
Hours – 22.5 per week - working Monday, Wednesday and Friday.
Closing date: Thursday 4th September 2025 at 11:30pm
About The Role
You will play a key role in ensuring the service complies with contract requirements and meets KPIs. Your focus will be to providing administrative and office support to ensure the most effective delivery of Helpline Plus telephone casework services and undertaking administrative projects to improve systems and practice for the benefit of staff and clients. You will also input data on our CRM system and have extensive telephone contact with clients, so good verbal communication skills and a commitment to excellent customer service are essential.
About You
You will have considerable experience in a client/customer service role and experience in handling incoming calls and making outbound calls to clients and partner organisations. You also have fast accurate keyboard skills and experience of using a range of IT tools including case management systems and databases and Microsoft Office applications, along with experience of administrative systems and office management.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension, and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme, and an employee assistance programme.
About The Team
Helpline Plus telephone Casework team is a team of experienced specialist housing and debt advisers. We have four teams of advisers based in Shelter’s Sheffield office. We work with multiple external referral partner organisations to achieve the best possible outcomes for our clients.
Helpline Plus provides legal advice and casework to enforce the rights of homeless people and assists those facing possession action or orders for sale to remain in their homes. We negotiate with councils, lenders and landlords to try to prevent court action.
Due to the nature of the service we can provide prompt access and may take on emergency cases, in particular to people who are beyond the reach of face to face services.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
How to Apply
Please click ‘Apply for Job’ on the advert. You are required to submit a CV and a supporting statement using the STAR format with responses to the following points in the ‘About you’ section of the job description of no more than 350 words each.
Please ensure you demonstrate how you address the behaviours below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Recruitment Agencies
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.