Service manager jobs

As a CRM Support Assistant, you will play a crucial role in ensuring the smooth operation and user satisfaction of our CRM system. You will provide day-to-day support to users, assist with system maintenance, and contribute to the continuous improvement of our CRM processes. This role is ideal for someone who is eager to learn, enjoys problem-solving, and is passionate about delivering excellent customer service.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions – up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 7th May 2025

Interview date(s): TBC. Early applications are encouraged as interviews may take place on a rolling basis ahead of the closing date.

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

We’re seeking a dedicated Quality and Performance Manager to join our team at Lister House, our care home in Ripon. In this key role, you’ll take the lead on audits, data analysis, quality initiatives, and policy implementation to ensure we continue to deliver the highest standard of care. Working alongside the Senior Care Management team and the Quality and Care Standards team, you’ll help drive continuous improvement, share best practices, and support quality enhancements across other RBL care homes.

This role offers 37.5 hours per week, working 5 shifts out of 7 days. 8:30am to 5:00pm. Offering a salary between £45,793 to £49,506 per annum.

Please note that we are currently only able to consider applications from candidates who have the legal right to work in the UK. We are unable to sponsor visas at this time. A full UK driving licence is required.

Key responsibilities:

- Plan and deliver a programme of audits, ensuring action plans are implemented and monitored. Communicate findings with Registered Managers, Department Leads, and the Senior Care Management team to drive service improvements.
- Identify trends, lessons learnt and support the development of robust quality strategies.
- Work closely with clinical colleagues to implement best practice guidance and evaluate its impact. Lead and support quality improvement projects within the care home.
- Support audits at other RBL care homes, collaborating with other Quality and Performance Managers to align standards and share learning.
- Lead on HR processes and manage the Practice Development Facilitator

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Employee benefits include:

- 25 days’ paid holiday per year plus bank holidays, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 14%, subject to eligibility
- Death-in-service Life Assurance, with a benefit of 3x annual salary
- Professional subscription paid by RBL (where it is essential to the role)
- Free enhanced DBS check
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Exclusive retailer discounts on popular brands
- Range of courses delivered by learning specialists to support your development goals and objectives
- Free on-site parking

Lister House is one of six care homes, set in the historic city of Ripon, North Yorkshire. A place where ex-servicemen and women and their spouses can feel completely at home, providing care for those who have served in the Armed Forces and their dependants. We offer Nursing Care, Residential Care, Dementia Care, and Day Care. The home also features a chapel and is supported by a dedicated team. As part of our award-winning team, you will receive full support with training and personal development.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

The NVR practitioner will work with the parent/care giver predominantly, other members of the family who are impacted or experiencing the abuse from their sibling or grandchild, and if willing, with the young person causing harm.

RISE specialises in designing and delivering behavioural change and pyscho-educational programmes. We strive for a world where harmful behaviour is marginalised and fewer people are victims of abuse and crime; a world where people can lead safe, purposeful lives as a result of better relationships within families and communities.

Benefits of working for RISE
You will work for an award-winning organisation (featured in the Sunday Times Best Places to Work 2024) that celebrates diversity, culture and individual differences, and that will help you to grow and thrive in your career. As a learning organisation, RISE has created a culture of continuous professional development. Employees are the heart of our business – we have an Employee Council that gives employees a way to channel their voice to improve their employee experience. As an employee, you will be invited to regular staff meet-ups and can connect with others in different ways.

Specialist Child to Parent Violence delivery:

• Advocate for the rights of children to be respected, heard and protected.
•  Deliver sessions for parents using Non Violent Resistance (NVR) techniques and child and family members, applying a systematic family approach to managing violence and abuse in the home.
• Adhere to the relevant programme manuals for parents as well as for the children and young people.
• Use motivational interviewing techniques and strength based approaches to engage with families.
• Support parents and young people to learn skills and knowledge to deal with behaviour in a non-violenct way, using NVR and trauma informed CBT methods.
•  Work closely with other statutory and voluntary professionals to ensure appropriate steps are taken to protect where there is an imminent risk to another person. Apply RISE’s escalation procedures.
• Be responsible and accountable for working with Team leader and/or Service Manager and Advanced practitioner to ensure risk is reviewed on a weekly basis.
•  Attend monthly risk review and practice development meetings with Team leader or Advanced practitioner to ensure effective risk management procedures are applied at all times.
• Attend training sessions to enhance their delivery and understanding of NVR.
• Be personally accountable for the completion of assessments, pre and post questionnaires, and End of Intervention reports, and ensure they are to a high standard.
• Provide support and consultancy to other professionals to ensure appropriateness of referrals  and improve understanding on NVR and CBT techniques and working with families (parents and children and young people.
•  Ensure effective planning for the delivery of each intervention in advance of the session.
• Partake and pass all relevant NVR and other child, young people  and parent centred training to undertake this specialist work.
• Deliver community training as required.

Overview:

Job Title: Food Redistribution Manager

Salary: £30,000 - £32,000

Responsible to: Head of Food

Location: Birmingham but with a requirement to travel to farms and across the city meeting partners etc.

Contract Type: 1 Year Fixed Term Contract March 2026

Hours of Work: 36.5

The Active Wellbeing Society (TAWS) is a community benefit society and cooperative working with communities to identify, mitigate and remove barriers that prevent them from living active and connected lives.

Our vision is for a society where people have the autonomy, capacity, resources, and skills to become the architects of their own destiny; where our individual wellbeing is recognised as being bound up in our collective responsibility to and dependency on each other; and where all of us feel empowered as agents of social change to make a difference – whether at an individual level or more widely.

In 2024, TAWS was given the opportunity pilot a Surplus Hub Project at Birmingham Wholesale Market, where edible waste food destined for anaerobic digestion can be diverted to human consumption. To purpose of this role is to maximise the amount of surplus food available to the Food Justice Network groups via the Birmingham Wholesale Markets.

Food Redistribution Manager:

You will be working within The Food Justice Network is a network of around 300 independent partner organisations, all of who are providing support across the city. FJN Partners offer a range of services from foodbanks, to community cafes, to community pantries and warm spaces, all delivering vital support to some of Birmingham's most vulnerable citizens.

Your role will be the sourcing and procuring farming surplus and collective buying of fresh produce for the Food Justice Network. Part of this opportunity will be facilitating the set-up of a city-wide network to make surplus food redistribution more coordinated and effective.

There is already a significant amount of surplus food redistributed across the city and lots of work going on in terms of reducing waste in businesses but we know that sometimes unexpected surplus food arises and not every food business is plugged in to the surplus food network.

Alongside the core of the role, you will also be managing two to three people who you will be working in conjunction with but on separate projects.

This will provide less reasons for businesses to waste food with a strong, well connected and promoted network.

Experience, Knowledge and Values:

What you'll bring with you:

1. Excellent partnership, networking and relationship management skills.
2. Commercial awareness of purchasing of food.
3. Good project management skills with demonstrable experience of managing all areas of project, and general resource management.
4. High level of organisational and administrative skills, good levels of entrepreneurial and practical thinking to solve real world problems.
5. Years of background in the food industry, ideally specialising in surplus food.
6. Experience of community work, stakeholder working, and partnership working at a local level.
7. Line management experience of a small team would be desirable.
8. Driving licence required

Requirements:

As part of your role, you will: 

• Negotiate collective purchasing of fresh produce to reduce food waste.
• Build relationships with growers to redistribute food through the Food Justice Network and beyond, while identifying and improving local surplus food donation processes.
• Coordinate surplus food collection and collaborate with the Food Justice Network Engagement Officer for effective distribution.
• Partner with Xcess, a national surplus food network, to oversee haulage of surplus food into Birmingham.
• Support the development of a city-wide network to improve coordination collaboration and efficiency in surplus food redistribution.
• Work closely in partnership with and provide cover for the Surplus Food Lead at the Markets.
• Produce comms and improve relationships with potential local sources of surplus food in Birmingham.
• Lead, support, and develop a team of three, conducting regular 1:1s and performance reviews in line with company values.
• Manage workloads and resource planning to ensure team efficiency and delivery against departmental goals.
• Handle day-to-day people management issues, including absence, performance, and development.

At Fuel Bank Foundation, we believe no one should have to choose between heating and eating. Every day, we help people across the UK who are facing fuel crisis—providing emergency financial support, advice, and long-term solutions that create lasting change.

We’re looking for an experienced Strategic Partnerships Manager to help us grow and nurture high-impact relationships with corporate partners, charitable trusts, and grant-making bodies. If you’re a confident communicator, natural relationship-builder, and passionate about making a difference, this could be the role for you.

About the Role:

As Strategic Partnerships Manager, you will play a central role in driving income growth and increasing the impact of our partnerships. You’ll work closely with the Head of Strategic Partnerships to deliver our partnership strategy—developing new funding opportunities, managing existing relationships, and ensuring excellent stewardship throughout the partner journey.

This is a dynamic and varied role that offers scope for creativity, strategy, and hands-on relationship management. You'll collaborate closely with internal teams to bring partner activity to life, demonstrate impact, and align our work with shared goals.

Key Responsibilities:

• Develop and manage a portfolio of strategic partnerships, including charitable trusts, corporate sponsors, and grant-making bodies.
• Deliver high-quality stewardship and build strong, long-term relationships with supporters.
• Identify and secure new partnership and funding opportunities in line with organisational strategy.
• Create compelling, tailored proposals and pitches that align with partner objectives and Fuel Bank’s mission.
• Track partnership performance, prepare reports and evaluations, and share impact stories with funders and internal stakeholders.
• Collaborate across departments to align partner activity with service delivery and communications.
• Contribute to income planning, forecasting, and the delivery of financial targets.

What We’re Looking For:

• Strong experience in partnership management, business development, account management, or fundraising—ideally within the charity, non-profit or social impact sector.
• A track record of building successful relationships and delivering income growth.
• Skilled in writing proposals, reports, and presenting ideas clearly and persuasively.
• Commercial awareness and confidence working with budgets, forecasts, and reporting tools.
• Strategic thinker with a creative mindset and the ability to spot new opportunities.
• Excellent communication, collaboration, and relationship-building skills.
• Comfortable working independently and managing multiple priorities in a fast-paced environment.

What You’ll Receive in Return:

• Team Support: Join a supportive and collaborative team committed to your success.
• Enhanced Annual Leave: 27.5 days annual leave plus bank holidays, with the option to buy or sell additional days.
• Flexible Working: Enjoy a flexible schedule that supports a healthy work-life balance.
• Comprehensive Benefits:
  • Enhanced pension contributions.
  • Private healthcare and access to an Employee Assistance Programme.
• Training and Development: Benefit from a comprehensive onboarding programme and ongoing professional development opportunities.
• Equal Opportunities Employer: We are committed to fostering an inclusive and diverse workplace.

We are a small but mighty team, with huge ambitions to transform more lives of those who live with an intellectual disability, through the power of sport.  

If you are just looking for a job, then we are probably not for you. However, if you are an experienced Corporate Partnerships Manager with a track record of driving high-value, purpose-driven partnerships that create lasting impact and you are looking for a challenge, a chance to make a huge difference and you want to be part of a high performing team which gets things done, then we would like to hear from you. 

We continue to be focused on our vision to create an inclusive world for all, driven by the power of sport, through which people with intellectual disabilities live active, healthy and fulfilling lives. We are a small, but growing, team with huge ambitions, and applicants must be comfortable operating in an environment where working under your own initiative is expected and encouraged.

We are looking for people who are passionate about Special Olympics and are completely aligned with our values. We are authentic. We act with honesty, integrity and respect. We are creative and innovative. We love to embrace difference and doing things differently. We are brave, courageous, resilient and determined. We listen and are led by the voice of our athletes. We are always kind. We are Inclusion in Action.

We are continuing to build a high-performing team who care for each other and care about our cause. Our athletes are incredibly inspirational, courageous and insightful people, and they deserve a team who are equally committed and passionate about our mission. 

How to Apply  

To apply, please send a covering letter (maximum 2 pages) explaining why you wish to work for Special Olympics GB. It is important that all prospective employees understand our mission and are driven by our cause. Please be specific about how your skills and experience will help you undertake this role. Generic letters and agency approaches will not be considered. Please also include your CV.

For Job Role specifics please see the Job Description.

Closing date for applications is 11/05/25.

First stage interviews will be held w/c 19/05/25. 

Special Olympics GB is committed to equality and diversity and encourages all sections of the community, particularly those living with a disability, who meet the job requirements to apply. We are a Disability Confident Employer.

The job holder will need to provide evidence of their ability to live and work in the UK and will be required to undertake a DBS check.   

We will only contact those who have been selected for interview. 

We request no contact from agencies. 

We have an exciting opportunity for a Commercial Systems Manager to join our System and Finance team based at our Scout Store in Lancing. 

Job Title: Commercial Systems Manager

Salary: £54,103 per annum, Band H, Level 3

Location: Scout Store, Lancing, West Sussex, BN15 8UG - The role will be hybrid with two days a week in Lancing and as required.

Contract Type: Permanent

Working Hours: 35

 

About The Role:

We’re looking for a Commercial Systems Manager to help shape and support the technology behind two important parts of our charity: Scout Shops Ltd and Unity Insurance. This role is key to ensuring our systems run smoothly, enabling us to better support Scouts across the UK. This is your chance to be part of something bigger. Your work will help deliver real impact across the Scout movement, supporting young people and volunteers across the UK.

As the Commercial Systems Manager, your Key Responsibilities will include: 

• Keep our online retail and wholesale platforms up and running
• Lead and support systems like Microsoft BC 365
• Work closely with teams to understand and meet their system needs
• Manage key system improvement projects from start to finish

What we are looking for in our Commercial Systems Manager:

• Experience managing IT or business systems, ideally in a retail or charity setting
• Knowledge of ERP platforms like Microsoft BC 365
• A collaborative and problem-solving mindset
• Strong communication, planning, and project management skills
• Degree in IT, business, or a related field
• PRINCE2 Practitioner (or similar project qualification)

??Benefits:

• We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country.
• 28 days holiday and going up to 32 days after 2 years’ service plus additional days at Christmas
• Work in a way that suits you, your role and your department
• Double matching pension up to 10% of gross salary
• Family Friendly employer with generous family leave
• Learning and Development/training opportunities via our internal learning hub

For a full list of our benefits click .

Closing date for applications: 23:59pm Sunday 18th May 2025

Interviews will be conducted on a rolling basis throughout the advertisement period until the position is filled. 

We reserve the right to close this role early. If you're interested, we encourage you to apply as soon as possible.

Strictly no agencies. 

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

Big ideas. Lifelong connections. One objective.

Proposition Manager

£60,000 - £67,000 plus

Reports to: Director of Innovation

Directorate: Marketing, Fundraising & Engagement

Contract: Permanent

Hours: Full time 35 hours per week

Location: Stratford, London Office-based with high flexibility (1-2 days per week in the office)

Closing date: 16 May 2025 23:55

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. Please contact or 020 3469 8400 as soon as possible.

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you.

Ranked 12th Best Employer in the UK by the Financial Times, Cancer Research UK is looking for a standout leader to join our new Innovation team as Innovation Manager (Known externally as Proposition Manager). Ready to make a difference?

This exciting new position will see you collaborate with the Director of Innovation to establish a new team within the Marketing, Fundraising & Engagement directorate, shape strategy and build a pipeline of innovative projects. Your goal will be to dig deep into understanding audience needs and use this to drive long-term income growth from mass audiences. Additionally, with your strong skills in stakeholder management you will collaborate with cross-functional teams, internal stakeholders, and external partners to deliver successful projects. You'll do all this while been surrounded by people who are as dedicated to beating cancer as you are.

What will I be doing?

• Lead the development and delivery of new propositions, offerings and initiatives, from idea generation to launch.

• Partner with insights and service design teams to conduct market research and analysis to identify emerging trends, audience behaviours, and fundraising opportunities.

• Collaborate with cross-functional teams in MFE and PIC plus stakeholders across the business to design and test innovation concepts.

• Develop and implement experimentation frameworks, including rapid prototyping and A/B testing, to validate ideas.

• Build strong relationships with external partners, including agencies and industry experts, to bring fresh perspectives and capabilities to fundraising innovation.

• Secure internal buy-in for new ideas by preparing compelling business cases and presentations for senior stakeholders.

What are we looking for?

• Proven experience in innovation, delivering tangible, commercial results with a hands on approach

• Experience working with insights teams

• Ability to analyse data and iterate based on insights

• Strong ability to generate, evaluate, and execute new ideas, using data and user insights.

• Experience with design thinking, agile methodologies, or lean innovation processes.

• Good stakeholder management skills, and the ability to navigate and influence across complex matrix-management structures. 

• Strong project management skills, with the ability to manage multiple initiatives and prioritise time effectively.

• Experience of design thinking or human-centred design

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

You can explore our benefits by visiting our .

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.

For more information on this career opportunity please or contact us at .

For more updates on our work and careers, follow us on: , , , and .

We want to ensure that everyone with blood cancer, regardless of circumstances, has the support they need to navigate their blood cancer and live well. In this role, you’ll transform how people with blood cancer access and experience our products and support services. 

You’ll lead on service transformation projects such as:

• Growing our Direct Referral Service across the UK, where NHS Trusts are referring newly diagnosed patients for an ongoing journey of tailored information and support
• Scaling up our Clinical Trials Support Service, so we can support many more people than we are currently around understanding and accessing clinical trials
• Improving access to clinical trials for ethnic minorities, by testing and piloting new interventions in communities

With a Service Designer to support you, you’ll lead user research, prototyping, testing and iteration of new products and services. You’ll ensure our service transformation programme is working on scalable and sustainable products and services that meet user needs and strategic goals.   

This is a relatively new role, so we are looking for someone excited by the opportunity to embed it in the organisation and build strong ways of working. Expected travel for this role is approximately 2-4 visits to the office per month. More frequent travel to the office may be required during busy periods.  

We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.

We will interview suitable candidates whilst the role is live and may choose to bring the ad to an early close at our discretion.

We welcome applications from candidates looking to work part time, a minimum of 28 hours per week. Please state this in your cover letter before submitting your application.

We are looking for someone who can support people to take positive steps to improve the way they manage their mental wellbeing and day-to-day lives, based on what matters most to them.

Taking referrals from GP practices, you’ll work with adult mental health patients to identify what is affecting their health and wellbeing. You’ll then work with them to create a personalised support plan to improve resilience, health and wellbeing. You’ll find services and activities that offer practical, social and emotional support, working as a team with other healthcare professionals who may provide more traditional medical interventions. 

This might mean connecting people with art classes, walking groups or gardening clubs, or it could be signposting to more practical support, such as services providing advice on debt or housing issues. It’s essential that you can listen carefully, build relationships, and motivate people to make choices and changes about the things that matter to them.

The position is based in Sheppey and applicants must have experience of working with adults in a medical or social care setting, and of providing mental health support. Additional experience of providing mental health support to children and young people would be an advantage as a small number of referrals are from this group.

You should be organised, self-motivated and able to work as part of a team and on your own. Car driver essential.

Don’t wait. Apply today.

 

We offer our employees:

· Inclusive values-based environment

· Competitive remuneration package

· Workplace pension scheme

· Generous annual leave entitlement plus bank holidays

· Opportunities for hybrid working

· Benenden Health Care

· Death in Service Benefit

· Cycle to Work Scheme

· Employee Supported Volunteering scheme

· Development opportunities

· and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please either submit your CV with a short covering note or visit our website for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

Marketing and Communications Manager

Do you have experience of working on the production of high quality video and audio content and an active interest in podcasting?

We’re looking for a gifted and committed marketing professional with an excellent understanding of digital and social media, experience working on the production of high quality video and audio content and an active interest in podcasting.

As well as technical abilities like experience with social media management software and great copywriting skills, you’ll need to be able to work well in a team.

If this sounds like you, then apply today!

Position: Marketing and Communications Manager

Location: Hybrid – London-based, with flexibility to work from home

Hours: Full-time

Salary: £32,000 to £35,500 per annum

Contract: Permanent

Closing Date: 18 May 2025

Interview Date: 1st round online on 28 and 29 May 2025, 2nd round in London on 2 June 2025

The Role

The Marketing and Communications Manager is a core role. You will work directly with the Head of Content and Communications (HoC) and Creative Content Designer and Animator on the delivery of a communications strategy focused on increasing visibility and impact.

Utilising an excellent understanding of digital marketing and content creation, you will manage the digital and social media channels, leading on the development and delivery of high-quality video, audio and image based content, work on communication strategies to support new research and report launches, and work closely on the production of podcasts including The Sacred podcast.

It will also involve working with the Operations and Events Manager across the online and offline events programme. 

About You

You will have excellent copywriting and content development skills, with the ability to write engaging, audience-focused content across different formats. Highly creative, with the ability to produce compelling multimedia content and oversee production from concept to execution, you will have experience in planning and executing digital marketing and promotional campaigns

You will also have:

· An interest in and/ or experience of podcast production

· Strong organisational and project management skills

· Proven experience of using social media management and Ads manager software (e.g. Sprout Social, Hootsuite, Podigee, Twitter, Instagram and Facebook ads)

· Experience of using social media reporting tools (e.g. Google Looker Studio) to generate performance insights

· Experience using social media platforms, website content management systems and IT systems including Microsoft Office

· Experience of using video editing software (e.g. Adobe Premier Pro)

· Filming experience with knowledge of mirrorless cameras (e.g. Sony A7iv)

· Experience of using audio editing software (e.g. Logic Pro X, Izotope RX11)

Please provide your CV and a 250-word statement that sets out your interest and suitability for this position.

In Return…

Commitment - As a Christian organisation, the charity believe you have gifts and abilities that are all your own. So they’re willing to explore how what you have might fit what’s needed.

The checklist – There’s no such thing as the perfect candidate. You don't have to tick every box on the job description before you apply!

It's personal - You have a life outside work, and the organisation want you to be able to live it well. So are happy to talk to you about flexible working hours and working from home.

Learn and grow - When you're trained in a new skill, or learn a different perspective, it benefits everyone. The organisation is committed to making it possible for everyone to flourish, with a huge variety of learning resources available.

Together and apart - The charity believe in home working where it’s appropriate, and during lockdown they made that work really well. But know how important it is to meet face to face, too and are committed to making the office an enriching environment, where people are glad to be.

Celebrating difference - Universal acceptance for everyone, everywhere is at the heart of the organisation and it promotes diversity of thought, culture and background. Diversity is valued and this is reflected in the workforce.

Level ground - We want you to bring your best to the application and selection process. If you need any adjustments to be made for that to happen, let us know and we'll be glad to help.

Benefits include: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 28 days (plus bank holidays) after 2 years’ service (plus holiday trading, office closed at Christmas, additional closure the day before Good Friday and as day after Easter Monday), gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Life Assurance, Staff Seminars, All Staff Gatherings, Access to LinkedIn Learning platform, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee

Working in over 200 countries and territories, the organisations parent charity, is a global mission to bring the Bible to life for everyone and believes that when people engage with the Bible lives can be changed, for good.

The charity is proud to be an Equal Opportunity Employer and values diversity and aspires to reflect this in its workforce. Applications are welcome from people representing all sections of the community.

You may also have experience in areas such as Marketing, Communications, Marketing and Communications, Digital, Digital Marketing, Digital Communications, Digital Marketing and Communications, Marketing Manager, Communications Manager, Marketing and Communications Manager, Digital, Digital Marketing Manager, Digital Communications Manager, Digital Marketing and Communications Manager.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Doorway has operated across Warwickshire since 1997 providing a range of services for young people who are experiencing or at risk of homelessness.

We are proud to have worked with so many fantastic young people by listening to them and offering appropriate advice, support and wellbeing options as well as accommodation.

Doorway is seeking an exceptional and inspiring leader with the following:

· experience in successfully balancing the strategic and operational leadership responsibilities

· ability to manage high performing teams of staff and volunteers

· a good knowledge of housing and homelessness, local authorities and the charity sector

· able to develop strong and lasting relationships with a broad range of stakeholders, including young people who are at the heart of our service delivery.

· senior experience in an organisation of similar scale and complexity

· sound financial and commercial acumen with a track record of identifying and securing funding

Above all else, you will be intrinsically values driven and aligned to our purpose and culture. You will demonstrate a strong commitment to equity, diversity and inclusion along with a passion for tackling social injustice.

AMOSSHE The Student Services Organisation is looking for a new Head of Engagement and Operations. In this role you’ll support our Executive Director in leading AMOSSHE as a senior leader. You’ll be responsible for handling operational management, which includes acting as the Deputy Director for the organisation. You’ll oversee strategic areas involving member engagement, ensuring the effective delivery of our membership services, and driving strategic initiatives. You’ll have line management responsibilities for the team. This is a new role and an opportunity to make a real difference to our professional association.

• Contract type: Permanent, full time (37 hours a week).
• Location: Hybrid. Two days (Tuesday and Wednesday) in the office, central London.
• Salary range: £45,000 to £50,000, with an expected starting salary between £45,000 and £47,000, depending on experience.
• Application deadline: 23:55 (BST) on Wednesday 14 May 2025.

About us

AMOSSHE The Student Services Organisation is a not-for-profit professional membership association for Student Services leaders in higher education. Our mission is to support, inform and empower our community of Student Services leaders to enhance the higher education student experience and help students fulfil their potential. We do this through collaboration and networking, sharing good practice, enhancing professional development and influencing policy and investment. Find out more about our organisation here.

We’re committed to championing equality, diversity, and inclusion, and aspire to have a diverse and inclusive workplace. We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join AMOSSHE. Find out more about our commitment to equality, diversity and inclusion here.

We are delighted to be working with Shaftesbury, the disability charity that enables each child, young person and adult to live a life that adds up for them, and who seek an experienced Individual Giving Manager (Retention) to join their team.

Building on a 180 year track record they work to improve the quality of life for people with disabilities through their wide range of disability care, special education and rehabilitation services across England, Wales and Northern Ireland.

With exceptional people skills, the successful Individual Giving Manager (Retention) will be responsible for developing and delivering strategies that strengthen relationships with existing cash supporters, regular givers and gaming (lottery) supporters to ensure they feel valued, engaged, and connected to Shaftesbury’s mission. This role focuses on enhancing supporter loyalty and lifetime value through personalised, insight-led communications and stewardship initiatives.

Working across a range of channels—including direct mail, telemarketing, gaming, and digital—you will drive income growth by deepening engagement and identifying opportunities to increase income from existing supporters.

You will demonstrate:

• Proven experience in donor retention, direct marketing, or individual giving within the charity sector, with a strong understanding of audience segmentation and donor journeys.
• Outstanding communication skills (verbal and written) and the ability to tailor compelling and persuasive fundraising appeals for a range of audiences.
• Experience of setting, working to, and meeting, fundraising targets, with an innovative approach to developing new fundraising products.
• Excellent organisational skills including experience of planning and managing multiple projects simultaneously.
• Commitment to Shaftesbury’s Mission, Values and Christian ethos

You will be a collaborative, team player with the ability to work under pressure and deliver outcomes to tight deadlines with exceptional project management skills.  Experience of working with telemarketing or similar agencies to drive revenue is desirable, but not essential, as is experience with legacy marketing and gaming products and a familiarity with digital marketing / fundraising, and email automation tools. Knowledge of care sector fundraising, local authority funding and HMRC Gift aid processes would also be an advantage.

For more information, please contact Louise Portnall, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Closing date: 30 May 2025

Applications are being reviewed by Charisma on a rolling basis, so please apply without delay to avoid disappointment.